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PELLET STOVES Instruction Manual INSERTO COMFORT MINI Page 2 Congratulations! You are now the owner of an EXTRAFLAME stove! The EXTRAFLAME pellet stove is an ideal heating solution. It utilises the most advanced technology and is manufactured to the highest standards with a contemporary design, allowing you to enjoy the ambience and warmth of a natural flame in complete safety. This manual tells you how to use your stove correctly. Please read the entire manual carefully before using your stove. IMPORTANT Make sure that the dealer completes the following box with the details of the authorised specialist who will help you if you have any problems in using your new pellet stove. AUTHORISED SPECIALIST Company___________________________________________________________________ Full name __________________________________________________________________ Address ______________________________________________ No._________________ Postal Code _________________ City _________________________________________ TEL. _____________________________ FAX ____________________________________ All Extraflame products are manufactured according to the following directives: • 89/106 EEC (CPD) construction materials • 73/23 EEC (LVD) electrical safety • 98/37 EEC machinery • 2004/108 EEC (EMC) electromagnetic compatibility And the following standards: • prEN14785 • EN60335.1 EN50165 EN50366 • EN292 EN294 EN55014.1 EN55014.2 EN61000-3-2 EN61000-3-3 Page 3 Contents 1 2 3 3.1 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 5 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.2.6 5.2.7 6 7 7.1 7.2 7.3 8 9 10 10.1 10.2 11 11.1 11.2 11.3 11.4 11.5 11.6 11.7 12 12.1 12.2 12.3 12.4 13 14 14.1 15 16 17 PRECAUTIONS AND SAFETY TECHNICAL SPECIFICATIONS WHAT ARE PELLETS? Pellet storage SAFETY DEVICES Warm air blower breakdown Fume exhauster breakdown Pellet feed motor breakdown Lighting failure Temporary power failure Electrical safety Exhaust system safety Pellet overheating safety ASSEMBLY AND INSTALLATION INSTRUCTIONS Glossary Installation Connection to the exhaust venting system Chimney or single flue Connection to the flue and combustion product exhaust venting Chimney cap Connection to external air intakes Insulation, trims, facings, and safety precautions National, regional, provincial and municipal laws MINI COMFORT INSTALLATION REMOTE CONTROL OPERATION General description Keypad Display USING THE INSERT LIGHTING INSERT OPERATION Normal operation Shutdown USER MENUS Set Temperature Set Clock Set Timer Day/Night Pellet Feed Language Table of display messages EXTERNAL THERMOSTATS Mechanical thermostat (optional) Installing a mechanical thermostat (optional) Mechanical thermostat operation Mechanical thermostat operation with energy saving (Stby) WIRING DIAGRAM CLEANING Chimney connection BURN POT PARTITION WARRANTY QUALITY' CONTROL Page 4 5 6 7 7 8 8 8 8 8 8 8 8 8 9 9 10 11 12 14 14 15 15 15 16 21 21 21 22 23 23 24 24 24 25 25 25 26 28 29 30 31 33 33 34 34 34 35 36 37 38 39 41 1. PRECAUTIONS AND SAFETY After removing the packaging, check to make sure that the contents are intact and complete. If this is not the case, contact the vendor from whom the appliance was purchased. The stoves manufactured in our factory are built with the maximum dedication to the individual components so as to protect both the user and the installer from accidents. Authorized personnel are therefore advised to pay special attention to the electrical connections after any servicing operation on the product, especially with regard to the stripped part of the wires, which must not protrude in any way from the terminal block to prevent possible contact with the live parts of the wire. The electrical components of the stove must only be replaced by an authorized service centre. General stove maintenance must be carried out at least once a year, scheduled sufficiently in advance with the service centre. Installation must be carried out by authorized personnel, who must issue the purchaser a declaration of compliance of the system. The purchaser shall assume responsibility for the definitive installation and consequent proper operation of the product installed. Extraflame S.p.A. may not be held responsible in the event of failure to observe these precautions. The following safety precautions must be observed: Do not allow the stove to be used by unattended children or disabled persons. Do not touch the stove if you are bare-footed or if parts of your body are wet or damp. Modifying the safety or adjustment devices without the manufacturer’s approval or instructions is forbidden. This instruction manual constitutes an integral part of the product. It must always accompany the appliance, also when it is transferred to another owner or user or moved to another location. If the manual gets damaged or lost, ask your local service centre for another copy. Never pull, detach, or twist the electrical cables coming out of the stove, even if it is disconnected from the electrical power. Do not plug or reduce the size of the air vents of the room in which the stove is installed. The air vents are critical for correct combustion. This stove must only be used for the applications for which it was expressly designed. The manufacturer declines any responsibility, contractually or extra-contractually, for any damage caused to persons, animals or property by errors in installation, adjustment, and maintenance, or by improper use. Keep the packaging materials out of the reach of children and unattended disabled persons. Page 5 2. TECHNICAL SPECIFICATIONS Unit of measurement mm mm mm kg mm m³ kW/h kW/h kg/h W W V, Hz kg " Height Width Depth Weight Exhaust pipe diameter Max. heating volume Total power (heating power) Water heating power Pellet consumption per hour Absorbed electrical power Lighting power Power supply Hopper capacity Water in/out pipe diameter Mini Comfort Insert 1522 950 800 373 80 180 3.0 - 9.4 / 0.8 - 2.0 25 - 100 +280 230, 50 ~32 / All data are indicative and not binding. The manufacturer reserves the right to make technical modifications for improving the product. *** Minimum height The particular “adjust pipe” is pierced with 3 holes Ø 9 of a 90 – 100 distance; for different adjustments, pierce according to your necessity. Page 6 3. WHAT ARE PELLETS? Pellets are made by applying very high pressure to sawdust; i.e. the residue of raw timber (without paint) produced by sawmills, carpentry works and other activities involved in processing wood. This type of fuel is completely environmentally friendly, as no binders of any kind are used to keep it compact. In fact, the compactness of the pellets over time is guaranteed by lignite, a natural substance found in the wood itself. As well as being an environmentally friendly fuel, since wood residues are exploited to the maximum, pellets also have technical advantages. While the heating power of wood is 4.4 kW/kg (with 15% humidity, after about 18 months seasoning), the power of pellets is 5.3 kW/kg. The density of the pellet is 650kg/m3 and the water content is 8% of its weight. For this reason, pellets do not need to be seasoned to obtain a sufficient heating yield. Pellet diameters range from a minimum of 5 mm to a maximum of 8 mm, though Extraflame recommends using 6 mm pellets. 3.1 Pellet storage To guarantee problem-free combustion, the pellets must be stored in a dry place. WARNING THE USE OF POOR QUALITY PELLETS OR ANY OTHER MATERIAL MAY DAMAGE THE YOUR STOVE AND MAY LEAD TO THE INVALIDATION OF THE WARRANTY AND THE RELATED RESPONSIBILITIES OF THE MANUFACTURER. Page 7 4. SAFETY DEVICES 4.1 Warm air blower breakdown If the blower stops for any reason, the stove automatically shuts down to prevent overheating. 4.2 Fume exhauster breakdown If the exhauster stops, the electronic unit immediately prevents pellet feeding. 4.3 Pellet feed motor breakdown If the motor stops, the stove continues to operate until the minimum cooling level is reached. 4.4 Lighting failure If no flame develops during the lighting stage, the stove display shows “ NO ACC”. If you attempt to light the stove again, the display shows “ATTE” which means “WAIT”. This function reminds you that before lighting the stove, you must be sure that the burn pot is free of dirt and debris. 4.5 Temporary power failure The appliance will re-light automatically after a brief power failure. When the power goes off, the stove may emit a minute quantity of smoke inside the house for a period of 3 to 5 minutes. THIS DOES NOT POSE ANY SAFETY RISK. 4.6 Electrical safety The stove is protected against violent power swings by a master fuse on the rear of the stove (2A 250V delayed). 4.7 Exhaust fume safety If the exhaust system fails, an electronic pressure switch stops the stove and an alarm is signalled. 4.8 Pellet overheating safety In case of overheating inside the pellet hopper, this safety device blocks stove operation; resetting is manual and must be performed by an authorized technician. Page 8 5. ASSEMBLY AND INSTALLATION INSTRUCTIONS The installation must comply with: UNI 10683 (2005) heat generators fed with wood and other solid fuels: installation. The chimneys must comply with: UNI 9731 (1990) chimneys: classification according to thermal resistance. UNI 9615 (1995) calculation of the internal dimensions of the chimneys with single connection. UNI 7129 point 4.3.3 provisions, local rules and prescriptions of the fire brigade. UNI 1443 (2005) chimneys: general requirements. UNI 1457 (2004) chimneys: internal ducts in terracotta and ceramics. 5.1 Glossary CLOSED HEARTH DEVICE Heat generator that can only be opened to load fuel during use. BIOMASS Material of organic origin, excluding the material incorporated in geological formations and fossilised. BIOFUEL Fuel produced directly or indirectly from biomass. FLUE or CHIMNEY Vertical duct for collecting and expelling combustion products from a single appliance at a suitable height from the floor. EXHAUST CHANNEL OR PIPE Duct or connecting element between the heat generating device and the chimney for extracting the combustion products. INSULATION The series of measures taken and materials used to prevent heat transmission through a wall dividing rooms at different temperatures. CHIMNEY CAP Device located at the top of the chimney that facilitates dispersion of the combustion products in the atmosphere. CONDENSATE Liquid products that form when the temperature of the combustion gas is lower than or equal to the dew point of the water. HEAT GENERATOR Device that permits the production of thermal energy (heat) by the rapid transformation of the chemical energy of the fuel by means of combustion. AIR LOCK Mechanism for modifying the dynamic resistance of the combustion gasses. Page 9 EXHAUST VENTING SYSTEM A system for fume exhaust venting that is independent from the appliance, composed of a pipe or channel, chimney or single flue, and chimney cap. FORCED DRAUGHT Air circulation by means of a fan driven by an electric motor. NATURAL DRAUGHT Draught resulting in a chimney/flue due to the difference in the volume mass existing between the (hot) fumes and the surrounding atmospheric air, without any mechanical suction aid installed inside or on top of it. RADIANCE AREA Area immediately adjacent to the hearth in which the heat produced by combustion is diffused; this area must not contain any objects made of combustible material. REFLUX AREA Area in which the combustion products come out from the appliance towards the room in which it is installed. 5.2 Installation Before carrying out installation, it is necessary to check the positioning of the chimneys, flues or exhaust terminal ducts of the appliance, keeping in mind the following: • Installation prohibitions • Legal clearances • Limitations set forth by local administrative regulations or specific regulations of the authorities. • Common limitations deriving from building regulations, and easement or contract regulations. Admissible installations In the room in which the heat generator is to be installed, any existing or installed appliances must be airtight to the room and must not cause depression in the room with respect to the external environment. Appliances used for cooking foods and the related hoods without extractor can only be installed in rooms used as kitchens. Prohibited installations The room in which the heat generator is to be installed must not contain any of the following devices, either pre-existing or installed: - Hoods with or without extractor; - Ventilation ducts of the collective type. Should these devices be located in adjacent rooms communicating with the installation room, it is forbidden to use the heat generator simultaneously where there is the risk that one of the two rooms may be subject to depression with respect to the other. Page 10 5.2.1 Connection to the exhaust venting system Exhaust channel or pipe For the assembly of the exhaust channels it is imperative to use non-flammable materials that are resistant to combustion products and any condensates. It is forbidden to use flexible metal pipes and asbestos cement for connecting the stove to the flue, also for pre-existing exhaust channels. There must be continuity between the exhaust channel and the flue so that the flue does not lean on the stove. The exhaust channels must not pass through rooms in which the installation of combustion devices is forbidden. The assembly of the exhaust channels must be carried out in such a way as to ensure that they are airtight for the operating conditions of the appliance, as well as to limit the formation of condensates and prevent them from being conveyed towards the appliance. The assembly of horizontal sections must be avoided where possible. Where roof or wall exhaust outlets have to be reached that are not coaxial in relation to the exhaust outlet from the appliance, the direction changes must be made using open elbows no greater than 45° (see figures below). Insulatio n 45° 45° Flue Inspection For heat generating devices equipped with an electric exhaust fan, i.e. all products made by Extraflame, it is necessary to observe the following instructions: • Horizontal sections must have a minimum slope of 3% upwards. • The length of the horizontal section must be as short as possible, and in any case no greater than 3 meters. • No more than four direction changes may be used, including the one resulting from the use of the “T”-element. (When four bends are used, use double wall piping with a 100 mm diameter.) In any case, exhaust channels must be sealed in relation to combustion products and condensates, as well as insulated, if they pass outside the installation room. It is forbidden to use elements in counter-slope. The exhaust channel must allow soot recovery and cleaning using a swab. The exhaust channel must have a constant cross-section. Any changes in cross-section are allowed only at the flue connection. Page 11 It is forbidden to run other air feed channels or piping for utilities inside the exhaust channels, even if they are oversized. It is also forbidden to fit manual draught adjustment devices on the forced draught appliance. 5.2.2 Chimney or single flue The chimney or flue must meet the following requirements: - be airtight to combustion products, waterproof and properly insulated according to the usage conditions; - be made of materials suitable to resist normal mechanical stress, as well as heat and the action of combustion products and any condensates; - have a predominantly vertical layout with deviations from the axis no greater than 45°; - be situated at a proper distance from combustible or flammable materials by means of an air gap or suitable insulation material; 20 cm B Minimum 80 cm² A Floor protection REFERENCES Flammable objects A 200 Nonflammable objects 100 B 1500 750 C 200 100 - preferably have a round internal section: square or rectangular sections must have rounded edges with radius no less than 20 mm; - have a constant, free and independent internal section; - have rectangular sections with a maximum ratio between sides of 1.5. Page 12 C The exhaust duct should be equipped with a chamber for the collection of solid materials and any condensates located below the mouth of the exhaust channel, so that it is easy to open and inspect from the airtight hatch. Windproof chimney cap Maximum 3 m 3–5% Flue Inspection Inspection Maximum 3 m External insulated duct 45° Inspection Page 13 Inspection 5.2.3 Connection to the flue and combustion product exhaust venting The connection between the appliance and the flue must only receive the discharge from a single heat generator. Direct discharge towards enclosed areas, even when roofless, is forbidden. Direct discharge of combustion products must take place on the roof and the exhaust duct must have the features set forth in the section “Chimney or single flue”. 5.2.4 Chimney cap The chimney cap must meet the following requirements: - have an internal section equivalent to that of the chimney; - have a useful outlet section no less than twice the internal section of the chimney; - be constructed in such a way as to prevent the penetration of rain, snow and foreign bodies into the chimney, as well as to assure the discharge of the combustion products also in the presence of winds coming from any direction and at any angle. - be positioned in such a way as to assure proper dispersion and dilution of the combustion products and, in any case, outside the reflux area in which the formation of counter-pressure is most likely to occur. This area has different sizes and shapes depending on the slope of the roof; therefore, it is necessary to use the minimum heights indicated in the figures below. The chimney cap must not have any mechanical suction devices. 50 cm FLAT ROOF 50 cm >5m <5m <5m Distance > A SLOPED ROOF Distance < A 50 cm beyond the ridge beam REFLUX AREA H min Reflux area height β Page 14 Roof slope β [°] 15 30 45 60 Horizontal width of the Minimum height of the reflux area from the outlet from the roof axis of the ridge beam A H min = Z + 50 cm [m] [m] 1.85 1.00 1.50 1.30 1.30 2.00 1.20 2.60 Reflux area height Z [m] 0.50 0.80 1.50 2.10 5.2.5 Connection to external air intakes To ensure correct operation, the appliance must have sufficient air available by means of external air intakes, which must meet the following requirements: a) They must have a total free section of at least 80 cm². b) They must be protected by a grate, metal mesh, or other suitable protection provided that it does not reduce the minimum section as per point a) and that it is positioned in such a way as to prevent the intakes from being obstructed. If the combustion air is collected directly from the outside by means of a pipe, it is necessary to fit a downward bend or a wind hood on the outside. In addition, no grating or similar device should be positioned. (Extraflame S.p.A. suggests creating an air intake directly communicating with the installation room, even if air is collected from outside by means of a pipe). Air inflow can also be obtained from a room adjacent to the installation room, provided that the flow can occur freely through permanent openings communicating with the outside. The adjacent room must not be subject to depression with respect to the outside as a result of the opposing draught caused by the presence of another utility device or suction device in this room. In the adjacent room, the permanent openings must meet the requirements described above. The adjacent room cannot be used as a garage, storage area for combustible material, or for activities involving fire hazards. 5.2.6 Insulation, trims, facings, and safety precautions The facings, no matter what type of material they are made of, must constitute a self-bearing structure with reference to the heating assembly and not in contact with it. The beam and the trims in wood or combustible materials must be positioned outside of the radiant area of the hearth or be properly insulated. If the space above the heat generator has coverings made of combustible or heat-sensitive material, a protective membrane made of non-combustible insulating material must be placed between it and the generator. All elements made of combustible or flammable material, such as wooden furnishings, curtains, etc., that are directly exposed to the radiance of the hearth must be placed at a safe distance. 5.2.7 National, regional, provincial and municipal laws All the national, regional, provincial ad municipal laws of the country where the appliance has been installed must be taken into consideration. Page 15 6. MINI COMFORT INSERT INSTALLATION The Maxi Comfort insert is supplied with a metal sliding base that enables it to be installed in an existing fireplace. The base allows you to slide out the insert easily for maintenance and cleaning at the end of the year. If you do not already have a fireplace, you can build one using the insert support pedestal (optional kit), which is designed to secure the insert to the floor. Description of the components: • Sliding base • Guide rails • Exhaust pipe • Primary air intake pipe • Power outlet • Adapter frame Fig. 1 Fitting with sliding base Take the sliding base and place it in the existing fireplace. Using chalk, mark the base fixing holes on the floor of the fireplace. Drill the holes for 8 mm steel screw anchors. Drill a 60 mm hole in correspondence with the air intake. N.B. The air intake must be made outside the fireplace, because it must not draw in overheated air. Provide a power outlet on the rear of the insert, so that the plug can be reached easily once the installation is complete. Fix the base using the attachment screws. Make the connection to the exhaust outlet and air intake, following the instructions previously described. Then tilt the insert so that the wheels fit into the guide rails and slide it in until the exhaust auger coupling is completely inserted in the exhaust conveyor box. Fig. 2 Finally, open the fire door and use the socket wrench provided to turn the screw in the lower left-hand corner clockwise. To check that the insert is correctly coupled with the base, connect the plug to the power outlet: the display should light up. Fig. 3 Page 16 N.B. The insert must stand at least 1 cm above the marble fire top of the facing. Installation with pedestal (optional) Description of components: • Maxi Comfort insert • Pedestal adjustable in height • Side feeding hopper • Adjustable hopper support Installation with pedestal Fig. 4 Position the base in the desired point and adjust to the desired height using the feet (the bolts are located on the four outer edges of the pedestal at the bottom). Provide a power outlet on the rear of the pedestal that will be easy to reach once the installation is complete. Fix the pedestal to the floor using strong steel screw anchors 8 mm diameter. Fix the sliding base to the frame using the bolts. Connect the exhaust outlet and air intake as described in the previous section. Then tilt the insert so that the wheels fit into the guide rails, slide it until the exhaust auger coupling is completely inserted in the exhaust conveyor box. Then use the socket wrench provided to turn the screw anticlockwise. To check that the insert is correctly coupled with the base, connect the plug to the power outlet: the display should light up. Fit the hopper support as shown in Fig. 10. Insert the support in the coupling provided. N.B.: When using our pedestal, it is necessary to create an inspection window in the chimney that allows you to check the pellet level in the hopper while filling it. Fig. 5 N.B. The hopper support can only be fitted on the right-hand side of the insert. Adjust the height and angle of the hopper according to the fireplace to be built. N.B. The insert must stand at least 1 cm above the marble fire top of the facing. Fig. 6 Page 17 Extracting the insert The Comfort insert has to be extracted to carry out routine maintenance (cleaning the ash pipe at the end of the year) or special servicing (replacing mechanical parts in the event of damage). N.B. These operations must be carried out by an authorized technician, with the stove switched off and the plug disconnected. To extract the insert, proceed as follows: 1. Open the fire door and use the socket wrench provided to turn the screw in the lower left-hand corner anticlockwise. 2. Using the pokers provided, pull the insert towards you until it blocks automatically. Fig. 7 Fitting the frames • • Front frame Side frames Attach the front frame to the two side frames. Fix the frames to the Comfort insert using selftapping screws. N.B. Any wooden beams situated above the insert must be protected using fireproofing material. Frame assembly is important, as it allows correct air circulation in the insert and consequently the most efficient stove operation. Fig. 8 The 2 side frames are fitted to the upper frame using 2 screws per side. The remaining holes on the side frames are used for attaching the entire frame assembly to the sides of the insert using self-tapping screws. Fig. 9 Page 18 Air circulation ducts To ensure correct operation, it is necessary to create air intakes at the top of the fireplace. These can be made in the sides of the hood or on the front. The following measurements must be respected: Air intakes made on both sides of the fireplace: Minimum measurement required 200 cm2 per side. Air intake made on the front of the fireplace: Minimum measurement required 400 cm2 per side. For fresh air intake, it is very important to make one or more holes on the lower or side part of the facing. N.B. This ventilation system is completely independent from the combustion air intake!! These air circulation points must have a minimum area of 750 cm². 10 cm 45 cm 15 cm 50 cm 5 cm 5 cm 5 cm Page 19 Warm convection air It is necessary provide an outlet for the heat accumulated in the facing to prevent excessive overheating of the insert. 5 cm Forced ventilation The blower conveys the heat produced in the insert into the room. Air intake from the room To enable air circulation, it is necessary to have an air intake point, preferably at the lower part of the structure, for better convection. The air must be drawn from the room where the stove is installed. To ensure the correct and safe operation of the Comfort insert, when building the fireplace it is necessary to respect the clearances between the insert and the inner walls of the fireplace. Considering the measurements given in the technical specifications, you need to account for at least 50 mm of air space in the upper part and on the two sides. NB: The exhaust outlet pipe must always be at a minimum distance of 5 cm from inflammable parts. Page 20 7. REMOTE CONTROL OPERATION 7.1 General description The radio-frequency remote control has two-way communication with the electronic board, sending commands and displaying the operating status of the stove. N.B.: Certain radio-frequency devices (e.g. mobile or cordless phones, etc.) can interrupt the communication between the remote control and the stove. Selecting the operating frequency During the first stove lighting, it is necessary to establish a communication frequency between the remote control and the stove. With this procedure it is possible to select one of 4 possible coding methods: this also makes it possible to use more than one stove inside the same room without one interfering with the operation of the other. The coding procedure is as follows: 1. Disconnect the power supply from the stove. 2. Remove the batteries form the remote control. 3. Reposition the batteries in the remote control. 4. Press buttons 4 and 5 together for three seconds, until “SCEGLI UNITA’” appears on the display. 5. Use button 4 or 5 to select the desired coding (from 0 to 3). 6. Power up the stove. 7. The stove will emit two acoustic signals: between the first and the second, press button 1 for 1 second. At this point, the display will show “EXTRAFLAME”. General characteristics • • • • • • • The visual interface is given on an LCD display with 24 characters on 4 lines plus 16 bars. Transmission and reception capacity: 4 metres in free air space. Display of the operating status of the product Direct controls for switch-on/off, power setting change Weekly programmer setting Battery power supply (two 1.5 V AA batteries) Dimensions: 61 x 150 x 120 (D x L x W) mm. LCD Display Button 4 Button 1 7.2 Keypad Button 5 Button 1 – ON/OFF unblock Pressing this button for two seconds enables the manual switch-on/off of the stove. If the stove is in alarm status, and therefore blocked, the button is used for unblocking and subsequent passage to OFF status. During the programming of the user parameters, it is used to exit and return to the previous menu. Page 21 Button 3 Button 2 Buttons 4 and 5 – Parameter increase/decrease On the main screen. These buttons are used for regulating the operating power of the stove from a minimum setting of 1 to a maximum of 5; this value is shown on the upper display. During modification of the user parameters, the buttons are used for increasing/decreasing the value of the parameter, which is shown on the first line of the display. Menu 1 (3) and Menu 2 (2) buttons These buttons are used for accessing and setting the user parameters. 7.3 Display The display messgage changes in relation to the status of the stove, or the menu being display. In resting status, the display shows the following: TIME: The current time is shown. The time is set within the weekly programmer (see SET CLOCK menu). ROOM TEMPERATURE: Shows the current room temperature. HEATING POWER: Indicates the operating power. It is set by the user during stove operation. STOVE STATUS: Shows whether the stove is off or on. kkkkkk 20:00 TIME qqqqqq 21°C Po 4 ROOM TEMPERATURE HEATING POWER LAVORO STOVE STATUS Page 22 8. USING THE STOVE The stove you have purchased uses pellets as fuel. This type of material is produced from natural waste from woodworking. By means of a special process, which does not require the use of any binders or additives, the shavings are compressed in industrial machines under high pressure and become solid wooden pellets. IT IS STRICTLY FORBIDDEN to burn any other material besides pellets in our stove. Failure to respect these instructions will void all warranties and may jeopardise the safety of the appliance. The first two or three times the stove is lit, the following recommendations should be observed: • No children should be present, as the vapours emitted can be harmful for health. Adults, too, should not stay in the vicinity for very long. • Do not touch the surfaces, as they could still be unstable. • Air the room thoroughly several times. • The hardening of the surfaces is completed after several heating processes. 1- This stove must not be used as a waste incinerator. 9. LIGHTING 1. Before proceeding, check to make sure that: a) the hopper is loaded b) the combustion chamber is clean c) the burn pot is clean d) the front door and the pellet drawer are closed e) the power outlet is connected f) the switch on the back of the stove is in position 1 2. Press button 1 for three seconds; display D1 will show the message “START”. During this stage, the stove carries out an automatic check on the efficiency of each single electrical component. When this cycle is completed, display D1 shows the message “ACCENSIONE 15’” (the number of minutes for which the stove attempts the lighting stage, decreasing by 1 every minute that passes). NOTE: The first time the stove is used, even if the hopper is loaded with pellets, it is possible that the pellets are not distributed to the combustion chamber for the first 15 minutes because the worm screw for loading the pellets is empty. If the stove has not developed a flame after the fifteen minutes have elapsed, the display shows the message “MANCATA FIAMMA”. In this case, press button 1 for three seconds until D1 shows the message “OFF”. Then repeat steps 1 and 2. 3. If steps 1 and 2 are carried out correctly, as soon as the flame develops the stove enters the start-up phase (“AVVIAMENTO 07” ). 4. After the start-up phase, the stove goes into normal operation: display D1 shows the room temperature and D2 shows the heat setting. WARNING! 1. NEVER USE FLAMMABLE LIQUIDS FOR LIGHTING. 2. WHEN FILLING, DO NOT BRING THE SACK OF PELLETS INTO CONTACT WITH THE HOT STOVE. N.B.: In the event of continued lighting failures, contact an authorised technician. Page 23 10. INSERT OPERATION 10.1 Normal operation Once the stove is lit, you can adjust the heat setting using buttons 4 and 5. Pressing button 4 decreases the heat setting and hourly pellet consumption; pressing 5 increases them. In addition to the feed rate, the room temperature can be set directly from the control panel. The stove adjusts itself automatically in relation to the warm air ventilation. The contents of the hopper should be monitored to prevent the stove going out due to a lack of fuel. ATTENTION! 1. The cover of the pellet container must always be kept closed except when loading fuel. 2. The sacks of pellets must be kept at least 1.5 metres away from the stove. 3. The hopper should always be kept at least half full. 4. Before refilling, make sure that the appliance is switched off. 10.2 Shutdown Press button 1 for three seconds. When the three seconds have elapsed, the stove automatically starts the shutdown stage, cutting off the pellet feed; the display will show “PULIZIA FINALE” (FINAL CLEANING). Both the exhaust motor and warm air ventilation motor continue to run until the stove temperature has dropped sufficiently. When the exhaust motor stops, the display will show “OFF”. Page 24 11. USER MENUS The table below shows the various menus available to the user: No. Menu 1 Set temperature 2 Set clock 3 Set timer 4 Day/Night 5 Pellet Feed 6 Set Language Menu Menu Menu Menu Menu Menu for for for for for for Description setting the temperature setting the current day and time setting the switch-on/off programmes day/night temperature function adjusting the pellet feed % selecting the language The diagram below shows how the various user menus are accessed: MAIN SCREEN menu 1 SET TEMPERATURE menu 2 See 11.1 menu 2 See 11.2 menu 2 See 11.3 menu 2 See 11.4 menu 2 See 11.5 menu 2 See 11.6 menu 1 SET CLOCK Button 5 SET TIMER Button 5 DAY/NIGHT Button 5 PELLET FEED Button 5 SET LANGUAGE 11.1 Set Temperature Menu The temperature value can be changed at any time by the user. Press the menu 1 button; the display shows “SET TEMP AMBIENTE”. Then use buttons 4 and 5 to select the desired temperature value: the buttons enable the increase/decrease of the room thermostat value from a minimum of 07°C (the display shows MIN) to a maximum of 40°C (the display shows MAS). This value is shown on the first line of the display; the third and fourth lines show SET TEMP AMBIENTE. When you have set the desired value, confirm with button 1. 11.2 Set Clock Menu This procedure is used for activating/disactivating the weekly programmer and setting the current time. The procedure can be carried out with the stove on or off, as follows: 1. Press the menu 1 button the display will show “SET TEMP AMBIENTE” 2. Press the menu 1 button again the display will show “MENU SET OROLOGIO” 3. Confirm with the menu 2 button. Page 25 When you have entered the programming function, the display will show the following parameters: Parameter 1 CLOCK DAY Used for setting the following values: “day1”… “day7” use buttons 4 and 5 to set the current day of the week. When the current day has been set, the weekly programmer function is automatically enabled. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 2 CLOCK HOURS Use buttons 4 and 5 to set the current hour. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 3 CLOCK MINUTES Use buttons 4 and 5 to set the current minutes. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. If you make an error in programming, exit with button 1 and repeat the steps described above. 11.3 Set Timer Menu The weekly programmer enables you to set three heating periods over the course of the day, to be used for each day of the week. The timetables for switch-on/off must be consecutive within the same day, on a 24-hour basis (from 0 to 24), and not straddling more than one day. e.g.: Switch-on 07.00 / switch-off 18.00 Switch-on 22.00 / switch-off 05.00 OK WRONG The programming procedure can be carried out with the stove on or off, and involves the following steps: 1. Press the menu 1 button the display will show “SET TEMP AMBIENTE” 2. Press the menu 1 button again the display will show “MENU SET OROLOGIO” 3. Press button 5 the display will show “MENU SET CRONO” 4. Confirm with the menu 2 button. When you have entered the programming function, the display will show the following parameters: Parameter 0 TIMER ON-OFF Use buttons 4 and 5 to enable/disenable the weekly programmer. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 1 START PROGRAM 1 Use buttons 4 and 5 to set the start of the first time period from 00:00 to 23:50 or to disable the function by setting it on off. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 2 STOP PROGRAM 1 Use buttons 4 and 5 to set the end of the first time period from 00:00 to 23:50 or to disable the function by setting it on off. Page 26 To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 3 DAYS ON 1 Used for setting which days of the week to enable/disenable the time period set. The procedure is as follows: a. button 5 to scroll the days b. button 4 to enable/disenable (ON/OFF) the first time period for that day To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 5 START PROGRAM 2 Use buttons 4 and 5 to set the start of the second time period from 00:00 to 23:50 or to disable the function by setting it on off. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 6 STOP PROGRAM 2 Use buttons 4 and 5 to set the end of the second time period from 00:00 to 23:50 or to disable the function by setting it on off. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 7 DAY ON 2 Used for setting which days of the week to enable/disenable the time period set. The procedure is as follows: c. button 5 to scroll the days a. button 4 to enable/disenable (ON/OFF) the first time period for that day To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 8 START PROGRAM 3 Use buttons 4 and 5 to set the start of the third time period from 00:00 to 23:50 or to disable the function by setting it on off. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter 9 STOP PROGRAM 3 Use buttons 4 and 5 to set the end of the third time period from 00:00 to 23:50 or to disable the function by setting it on off. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter A DAY ON 3 Used for setting which days of the week to enable/disenable the time period set. The procedure is as follows: d. button 5 to scroll the days a. button 4 to enable/disenable (ON/OFF) the first time period for that day To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Page 27 TO ENABLE/DISENABLE the weekly programmer, follow the procedure described at parameter 1 of the Set Clock Menu. Note: When the programmer is enabled, the corresponding LED lights up on the display (see Table of Display Messages). Manual controls always have priority over the programming. 11.4 DAY/NIGHT MENU The day/night temperature function makes it possible to switch the stove on/off automatically based on two selected temperatures. This system enables you to select one temperature for daytime and one for night. To access the parameters of the day/night temperature function, proceed as follows: 1. Press the menu 1 button the display will show “SET TEMP AMBIENTE” 2. Press the menu 1 button again the display will show “MENU SET OROLOGIO” 3. Press button 5 twice the display will show “MENU GIORNO NOTTE” 4. Confirm with the menu 2 button. When you have entered the programming function, the display will show the following parameters: Parameter A DAY NIGHT Use buttons 4 and 5 to enabling/disenabling the day/night temperature function. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter b DAY START Use buttons 4 and 5 to set the day start/night end. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter c DAY END Use buttons 4 and 5 to set the day end/night start. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter d MAX DAY TEMPERATURE Use buttons 4 and 5 to set maximum temperature for the day period. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. Parameter E MAX NIGHT TEMPERATURE Use buttons 4 and 5 to set maximum temperature for the night period. To confirm and continue with programming, press the menu 2 button. To return to the previous parameter, press the menu 1 button. When the stove switches off because the maximum temperature has been reached, the display shows “doff”. The stove will switch on again automatically when the room temperature is 3°C lower than the maximum temperature set. Ex. Stove status doff Max. temperature set 25°C When the room temperature goes below 22°C (25 – 3 = 22°C), the stove will automatically start again. Page 28 N.B.: This only occurs when the stove is in “doff” status and not “SPENTO” (OFF) status. Manual controls always have priority over the programming. 11.5 Pellet Feed Menu If the stove has operating problems due to the quantity of pellets, you can adjust the pellet feed directly from the remote control. Problems related to the quantity of pellets fall into one of two categories: 1. LACK OF PELLETS : a. The stove cannot develop a suitable flame, tending to burn very poorly even at high speeds. b. At the lowest speed, the stove tends to almost burn out, causing the stove to go into “MANCANO PELLET” alarm status. c. When “MANCANO PELLET” is displayed, there may still be some unburned pellets in the burn pot. 2. EXCESS PELLETS: a. The stove develops a very high flame even at low speeds. b. The flame tends to soil the stove window, darkening it almost completely. c. The burn pot tends to get incrusted, blocking the air intake holes, due to the excessive pellet load that is only partially burned. N.B.: If this problem occurs just a few months after installation, check to make sure that the user is correctly carrying out the regular cleaning schedule described in the instruction manual. The adjustment is made on a percentage basis, and therefore any change of this parameter leads to a proportional variation on all loading speeds of the stove. To access the percentage adjustment of pellet feeding, proceed as follows: 1. Press the menu 1 button the display will show “SET TEMP AMBIENTE” 2. Press the menu 1 button again the display will show “MENU SET OROLOGIO” 3. Press button 5 three times the display will show “MENU REGOLA PELLET” 4. Confirm with the menu 2 button. When you have entered the programming function, the display will show the following parameters: Parameter A PELLET FEED Use buttons 4 and 5 to set the percentage increase/decrease at 5 point intervals (the parameter can be modified with a maximum scale from -50 to +50). When the adjustment has been made, press menu 2 or 1 to confirm and exit. Page 29 Adjustment table LACK OF PELLETS EXCESS PELLETS Increase the percentage by 5 percent and try the stove with this new setting for at least half an hour. If the problem is reduced but not resolved, increase by a further 5 percent. Repeat this process until the problem is resolved. If the problem cannot be resolved, contact the service centre. Decrease the value by 5 percent and try the stove with this new setting for at least half an hour. If the problem is reduced but not resolved, decrease by a further 5 percent. Repeat this process until the problem is resolved. If the problem cannot be resolved, contact the service centre. 11.6 Language Menu You can choose among the following languages available: • ITALIAN • ENGLISH • FRENCH • GERMAN To access this menu, proceeds as follows: 1. Press the menu 1 button the display will show “SET TEMP AMBIENTE” 2. Press the menu 1 button again the display will show “MENU SET OROLOGIO” 3. Press button 5 four times the display will show “LINGUA” 4. Confirm with the menu 2 button. Use buttons 4 and 5 to select the desired language and confirm with the menu 2 button. Page 30 11.7 Table of display messages INDICATIONS Display Message Cause Solution When the stove has just been shut down (normal An attempt is made to switch on a shutdown or caused by an alarm situation), you have to ATTESA stove again when it has just been wait until it is completely cold and then clean the burn shut down (normal shutdown or pot. PULIZIA It is possible to re-start the stove only after having caused by an alarm situation). carried out this operation. In this operating mode the stove no longer has a Room thermostat set at maximum temperature level but is working manually with all 5 MAS value. power levels. To exit this function, simply lower the room temperature by pressing button 2. In this operating mode, the stove works only at the 1st Room thermostat set at minimum power level no matter what power is set. MIN value. To exit this function, simply raise the room temperature by pressing button 3. An external thermostat has been connected. To exclude an external thermostat, just disconnect it. The room thermostat probe is T ON Any other restore operations must be carried out disconnected. by an authorised technician. The room thermostat probe is interrupted. In this mode, the stove can be switched on/off by means of a supplementary thermostat (see “Mechanical The stove is off and on standby to be STBY thermostat with energy saving”). re-started. To exclude this function, simply raise the room temperature by pressing button 3. To stop the stove from starting again due to the The stove is off due to the “Day/Night Temperature Function”, press button 1 and DOFF “Day/Night Temperature Function” hold for three seconds, which switches the stove off. and on standby to be re-started. To disenable this function completely, press button 4 and hold it down, then press button 5. Check the power supply of the stove. Carry out the procedure “Selecting the operating frequency” described in the manual. Remote control energy saving: press button 4 or 5 to Lack of communication between restore correct operation. MANCA CAMPO remote control and stove. N.B.: Certain radio-frequency devices (e.g. mobile and cordless phones, etc.) may interrupt the communication between the remote control and the stove. Any other restore operations must be carried out by an authorised technician. RAFFREDDAMENTO When the shutdown cycle is completed, the stove will No power on the mains BLAC OUT light again automatically. The automatic cleaning of the burn pot takes place at The automatic cleaning of the burn regular intervals of continuous operation. PULIZIA BRACIERE pot is in progress. The automatic cleaning is not carried out when the stove is in power level 1 position. PORTA APERTA The fire door is open Keep the door closed during normal operation. Page 31 ALARMS Display Message Cause Indicates the presence of an alarm Solution This indicator lights up when one of the alarms described below is in progress and is accompanied by the corresponding indication on display D1. To reset the alarm, press button 1 and hold for three seconds when the stove is completely cold. The exhaust motor is blocked. The speed control probe is faulty. All restore operations must be carried out by an VENTOLA FUMI No power supply to the exhaust authorised technician. motor. The exhaust fume probe is broken. All restore operations must be carried out by an SONDA FUMI The exhaust fume probe is authorised technician. disconnected from the board. The blower is faulty. Adjust the flow of pellets (see “Pellet Feed Adjustment”). FUMI ELEVATI Excessive pellet feed. Other restore operations must be carried out by an No power supply to the fan. authorised technician. Check to make sure that the exhaust outlet and the The exhaust pipe is obstructed. combustion chamber are clean. The combustion chamber is dirty. Check to see if the drawer is closed properly. DEPRESSIONE The pressure sensor is faulty. Check to see if the door is closed properly. The ash drawer is not closed properly. Other restore operations must be carried out by an The door is not closed properly. authorised technician. Check the level in the pellet hopper. The pellet hopper is empty. Check the procedures described in “Lighting”. MANCATA The spark plug is faulty or out of Adjust the flow of pellets (see “Pellet Feed Adjustment”) position. FIAMMA Other restore operations must be carried out by an Inadequate pellet feed setting. authorised technician. MANCATA No electricity during the lighting Press button 1 to switch off the stove and repeat the FIAMMA phase. procedure described in “Lighting”. BLAC OUT The pellet hopper is empty. Check the level in the pellet hopper. MANCANO Pellet feeding is insufficient. Adjust the flow of pellets (see “Pellet Feed Adjustment”) The feed motor still has to settle in. Other restore operations must be carried out by an PELLET The gearmotor is not loading pellets. authorised technician. Whenever one of the alarms described above is tripped, the stove automatically shuts down. ATTESA During this phase, any attempt to reset the alarm will be PULIZIA An attempt is made to reset an alarm blocked, and the display will show the alarm and ATTESA white the stove is still cooling. + PULIZIA in alternation. allarme Resetting the alarm by pressing button 1 is only possible after the stove has completely shut down. When an alarm occurs, the type of alarm detected and the telephone number of the service centre flash on the display TEL Display of the service centre in alternation. - - - - - - - - - - telephone number. If the number has not been entered, the display shows a series of dashes. Page 32 INDICATOR LIGHTS LED indicator Meaning Description Weekly Programmer function This LED is on/off when Weekly programmer is on/ off. For all the settings regarding this function, see the section Weekly programmer. light Room Thermostat function Day/Night Temperature function Spark plug disactivation Exhaust motor operation This LED is on/off when the room temperature is lower/higher than the temperature set. To modify the temperature setting, use buttons 2 and 3 during normal operation. This led is on/off when the Day/Night Temperature function is on/off. To enable/disenable the Day/Night Temperature function, press button 4 and hold it down, then press button 5. For all settings related to this function, see the section Day/Night Temperature Function. This LED is on/off when the spark plug is active/inactive. To reactivate the spark plug, contact an authorised technician. This LED is on/off when the exhaust motor is running/not running. Pellet feed motor operation This LED is on/off when the pellet feed motor is running/not running. During normal operation, this LED lights up intermittently. Blower operation This LED is on/off when the blower is running/not running. Each time you press a button on the remote control, this LED should light up. Communication established between If it stays on, it means that communication between the remote control and the stove is blocked. remote control and stove To reset remote control operation, contact an authorised technician. Not used Not used 12. EXTERNAL THERMOSTAT 12.1 Mechanical thermostat (optional) N.B.: Installation must be carried out by an authorized technician. A thermostat can be placed in a room adjacent to the one in which the stove is installed. Just connect a mechanical thermostat (like those used for boilers) following the procedure described below. (We recommend positioning the optional thermostat at a height of 1.50 m above floor level.) Page 33 12.2 Installing a mechanical thermostat (optional) N.B.: Installation must be carried out by an authorized technician. 1. Switch off the appliance using the master switch on the back of the stove. 2. Disconnect the plug from the power outlet. 3. Referring to the electrical wiring diagram, connect the two thermostat wires to the respective terminals on the back side of the stove, one red and one black. 12.3 Mechanical thermostat operation 1. Light the stove using button 1. 2. Set the desired heating power using buttons 4 and 5. 3. Use the menu 1 button to go to the menu “SET TEMP AMBIENTE” and set on “MIN” using button 4. 4. Set the desired room temperature on the external thermostat (e.g. 21 °C). At this point, the external thermostat will control stove operation as follows: • Thermostat with closed contact the stove switches on and operates at the power set, and the display shows “T ON”. • Thermostat with open contact the stove goes to the minimum power even if the display shows the previously set value; the display will then show “MIN”. 12.4 Mechanical thermostat with energy saving, Standby function (Stby) The Standby function is used to further reduce pellet consumption by switching off the stove when the desired temperature has been reached. As the temperature drops, the stove will automatically switch on again. 1. Set the desired temperature using buttons 4 and 5. 2. Use the menu 1 button to go to the menu “SET TEMP AMBIENTE” and set on “MIN” using button 4. 3. Press button 1 for three seconds; the display will show “STBY”. At this point the thermostat will control the stove as described below: • Thermostat with closed contact: the stove switches on and operates at the power set. The display shows “T ON”. • Thermostat with open contact: the stove switches off or stays off, and the display shows “STBY”. Page 34 13. WIRING DIAGRAM Page 35 14. CLEANING 1. CLEANING THE BURN POT The burn pot must be cleaned every day. To do so: • Remove the burn pot form its compartment and clean the holes using the poker provided (see Fig.1). • Remove the ash from the burn pot using a vacuum cleaner. • Vacuum the ash deposited in the burn pot compartment. Figure 1 2. USING THE SCRAPERS Cleaning the heat exchangers allows you to maintain a constant heat yield over time. This type of maintenance must be carried out at least once a day. For this purpose, use the special scrapers located in the upper part of the stove, moving them up and down several times (see Fig.2). Figure 2 3. CLEANING THE ASH PANS The ash pans (indicated by the arrows in Fig. 3) should be emptied as needed using a vacuum cleaner. Figure 3 4. CLEANING THE HEAT EXCHANGER (monthly) The heat exchanger chamber should be cleaned once a month, as the soot deposited on the back of the cast iron firewall obstructs the normal flow of the fumes. To access the heat exchangers, you have to remove the central piece of the firewall as follows: • Remove the burn pot from its seat. • Manually turn the screw-bolt shown in Figure 7 by 180°. • Grasp the removable cast iron piece with your hands and turn it downward. • Slide it out of the combustion chamber, pulling it towards you, watching out for the two side hooks in cast iron situated at the bottom. When the exchanger compartment is accessible, use the scraper provided to remove the deposited residues and scrape off any incrustation. Use the vacuum cleaner only in Page 36 Figure 6 the end to remove ash completely (see Fig. 8). When finished, reposition the removable cast iron piece with a motion exactly opposite the one used for removing it. Once the firewall is positioned, turn the screw-bolt 180° to put it back in its original position. Figure 7 Figure 9 Figure 8 5. DOOR, ASH DRAWER AND BURN POT SEALS The seals ensure that the stove is hermetically sealed and consequently that it operates correctly. The seals should be checked periodically and replaced immediately if worn or damaged. These operations must be carried out by an authorized technician. N.B.: To ensure correct operation, the stove should have general maintenance performed at least once a year by an authorized technician. If the power cable is damaged, it must only be replaced by the service centre or by a qualified technician, in order to avoid any risks. 14.1 Chimney connection Once a year, or whenever needed, vacuum and clean the duct that leads to the chimney. If there are horizontal sections, remove any ash residues before they can obstruct passage of the smoke. FAILURE TO CLEAN jeopardises safety. Page 37 15. BURN POT PARTITION The Mini Comfort insert has a partition fixed to the burn pot by a screw, which makes it possible to optimise the stove combustion processes. WARNING!! Removing the burn pot partition can jeopardise stove safety and immediately voids the warranty. Page 38 16. WARRANTY EXTRAFLAME S.p.A. guarantees this product for a period of 2 (two) years from the date of purchase against manufacturing and material defects. The responsibility of EXTRAFLAME S.p.A. is limited to the supply of the appliance, which must be properly installed following the instructions contained in the booklets provided with the product and respecting the laws in force. The installation of the product must be performed by an authorized technician, who will assume the entire responsibility for it and for its efficient operation. EXTRAFLAME S.p.A. declines any responsibility if these conditions are not met. It is indispensable to perform final testing of the product prior to completing the installation with the respective finishing works (external facing, pilaster strips, wall painting, etc.). EXTRAFLAME S.p.A. declines all responsibility for any damage and consequent expenses incurred for redoing the finishing works as above, even if such works have to be carried out following the replacement of malfunctioning parts. EXTRAFLAME S.p.A. guarantees that its products are manufactured with the best quality materials and with fabrication techniques that guarantee perfect efficiency. If, during normal use of the product, any parts should show to be defective or malfunctioning, these parts will be replaced free of charge by the vendor from whom the product was purchased or by our area service centre. WARRANTY CONDITIONS VALIDITY The warranty is considered valid on condition that: 1. the customer sends the warranty card within 15 (fifteen) days from the date of purchase. The card must be entirely filled in and the date of purchase must be validated by the possession of a valid receipt provided by the vendor; 2. the appliance is installed by an authorized technician who verifies the suitability of the technical characteristics of the plant where the appliance is to be installed, which in any case must comply with the requirements stated in the booklets provided with the products; 3. the stove is used as described in the instruction manual provided with all products. Page 39 The warranty will not cover damages caused by: 1. Atmospheric, chemical or electrochemical agents, improper use of the product, failure to perform maintenance, modifications or tampering with the product, unsuitability of the flue/chimney, and/or any other causes not depending on the product. 2. Overheating of the stove; that is, burning of materials that do not conform to the types and quantities indicated in the manual. 3. Any damage caused by transport. We therefore recommend that you carefully inspect the goods on receipt, immediately notifying the vendor of any damage and making note of such on the shipping document and on the shipper’s copy. The warranty excludes all parts subject to wear: • • • • Seals, all the ceramic and tempered glass parts, casings and grills in cast iron or Ironker, painted, chromed, or gilded parts, the majolica ceramics, the handles and electrical cables. Chromatic variations, tiny cracks in the glaze, and slight dimensional differences in the majolica parts shall not constitute reasons for claims, as they are natural characteristics of these materials. Building works. For thermo-products: the parts of the plumbing system not supplied by EXTRAFLAME S.p.A. The warranty excludes any calibrations or adjustments of the product based on the type of fuel or the type of installation. This warranty is valid only for the purchaser and may not be transferred. In the event of replacement of any part, the warranty will not be extended. No compensation will be given for the period in which the product is out of use. This is the only valid warranty and no one is authorised to supply other warranties either in the name of or on behalf of EXTRAFLAME S.p.A. SERVICE UNDER WARRANTY The service request must be forwarded to the vendor. The service under warranty involves repair of the product completely free of charge as per the laws in force. RESPONSIBILITY EXTRAFLAME S.p.A. shall not be liable for any direct or indirect damage caused by or depending on the product. COMPETENT COURT For any controversy, the competent court shall be the court of Vicenza, Italy. Page 40 17. QUALITY CONTROL Model Serial no. Tests carried out - automatic lighting - combustion air motor - convection air motor - appearance - packing/technical data label Technician’s signature _______________ Stamp Date of purchase ___________________ Cut out and send to the manufacturer within 8 days of the date of purchase. Name Surname Address Postal code City Telephone Model Serial number Vendor Timbro Date of purchase IMPORTANT: ○ I accept ○ I do not accept Notice as per Law 196/2003 – Your personal data are treated by our company in full respect for Italian Law 196/2003 for the entire duration of the contractual relationships established and also thereafter for the fulfilment of all legal obligations as well as to carry out effective management of the commercial relationships. The data may be communicated to other external subjects only for the purpose of overseeing credit matters and for the protection of our rights regarding the single commercial relationship, and may also be communicated to third parties for the fulfilment of specific legal obligations. The interested party has the right to exercise his rights as per Art.7 of the above-said law. Page 41 Notes Page 42 Notes Page 43 PELLET STOVES EXTRAFLAME S.p.A. Via Dell’Artigianato, 10 36030 MONTECCHIO PRECALCINO Vicenza - ITALY Tel. 0445/865911 Fax 0445/865912 http://www.extraflame.com E-mail: [email protected] Page 44 004275115 REV 003 21.03.2006 Manuale d’uso e manutenzione I.C. Mini uk
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