HD Interactive Set-Top Box GX-SH530CF
User Guide
Contents
Getting Started--------------------------------------------------------- 03
HD Interactive Set-top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03
StarHub Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04
Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 05
Guide To High Definition TV Applications-----------------------------06
HDTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06
Video Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07
Surround Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08
Guide to Digital Cable Features----------------------------------------09
Main Menu and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Info Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Info Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-Screen TV Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Genre Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
More Show Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programme Information In Chinese . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Favourite Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Last Channel Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
09
10
11
12
13
14
15
16
17
18
19
21
Guide to Video On Demand--------------------------------------------23
Catalogue Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Info Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
My Purchased Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
KaraOK! - Song Catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
KaraOK! - Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
KaraOK! - Favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
KaraOK! - Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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25
26
27
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30
Guide To Interactive Services------------------------------------------ 31
Instant Buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Catch Up TV (Available only for Selected Channels) . . . . . . . . . . . . . . . . . . . . . . . . .
Start Over and eTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interactive TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
32
33
34
01
Contents 
Technical Information-------------------------------------------------- 35
Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Recommended Set-Up: Connection via HDMI (High Definition Multimedia
Interface)............................................................................................................... 35
Optional Set-Up: Connection via Component Video & Composite Audio............. 36
Optional Set-Up: Connection with Home Theatre System (Digital Audio SPDIF)... 37
Troubleshooting--------------------------------------------------------38
Tips For Improving TV Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Signal Leakage--------------------------------------------------------- 39
A Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
02
Getting Started
HD Interactive Set-top Box
The HD Interactive set-top box provides you with a host of features, including the menu system, volume control
and channel navigation. You can access these features via the control buttons on the front of the HD Interactive
set-top Box.
BACK
Return to previous screen
POWER LED
Green LED when box is ON and
Red LED when box is on STANDBY
MENU
Enters and exits MENU
NETWORK LED
POWER ON/OFF
Pressing this button
alternates between ON
and STANDBY modes
NAVIGATION OK
BUTTONS Confirm of selection
Amber LED when connected
to Network
RECORD LED
Blinking Red LED
when recording
CLOCK OR CHANNEL DISPLAY
Display time during STANDBY or during normal viewing
Display channel number when a channel is selected
IMPORTANT
• When you switch off your TV set, you should always put the HD Interactive set-top box on stand-by mode for
regular software updates.
• Always place your HD Interactive set-top box on a smooth, flat surface.
• Air should circulate freely under and around the box to prevent overheating. Do not place anything on top of
your HD Interactive set-top box.
• Do not place the HD Interactive set-top box near wet or moist areas.
• If the display flickers and the HD Interactive set-top box does not change channels, unplug it from the wall
cable point and wait at least ten seconds before plugging it back again.
Press the ON/OFF button to reactivate the HD Interactive set-top box and try again.
• Do not dismantle the HD Interactive set-top box to attempt servicing it on your own. Please call 1633.
03
Getting Started  StarHub Remote Control
StarHub Remote Control
The StarHub remote control offers you the convenience of accessing the features available from the set-top box
remotely.
Mute/Unmute
Audio Track Selection
Power On/Off
Numeric Keypad For Channel Selection
T oggle Between Favourite
Channels
Access Interactive TV
Info Bar
Access Menu
Confirmation key
Volume Change Up/Down
Return To Previous Screen
A
ccess Smart TV options
Change of Output Resolution
Access Video On Demand
TV Viewing or Last Channel Recall
TV Guide
Navigation buttons
Up/Down/Left/Right
Channel Change Up/Down
Exit to Live TV
Colour Function Keys
Record
Rewind
Play
Previous
Forward
Pause
Next
Stop
Battery Low Indicator
IMPORTANT
• When using the remote control, make sure there are no obstructions between the remote control and the HD
Interactive set-top box.
• If the channels can be changed with the HD Interactive set-top box and not with the remote control, check if
the remote control batteries are weak.
• If you cannot change channels using either the HD Interactive set-top box or the remote control, do not
attempt your own servicing. Please call 1633.
04
Getting Started  Smart Card
Smart Card
Every HD Interactive set-top box has a designated Smart Card which can be found in the Smart Card slot at the
side of the HD Interactive set-top box.
The Smart Card is used to store data about your unique customer subscription package. It also allows StarHub
to provide ‘live’ updates of programme rights and other application data directly to your HD Interactive set-top
box.
How To Insert
If you are inserting your Smart Card, please follow the directional arrow indicated
on the Smart Card. If your Smart Card is not inserted correctly, an error message will
appear on your TV Screen.
Smart Card Slot
IMPORTANT
Please keep the Smart Card in its slot at all times. Removal of Smart Card can lead to disruption of programmes
or interruption of regular software updates from StarHub.
Should you suspect that your Smart Card is faulty, do not attempt to service it yourself.
Please call 1633.
05
Guide To High Definition TV Applications
HDTV
With HDTV service on StarHub TV, you and your family will embark on a new level of television viewing
experience as never before. In addition to crystal-clear images that are 4 times sharper than standard TV and
colours that are true to life, you will enjoy HD programmes in widescreen format just like at the cinema. Dolby
Digital 5.1 Surround Sound (where available) capability means that you can enjoy multi-dimensional, cinemaquality sound right in your living room.
What’s more, your HD Interactive set-top box supports both standard definition (SD) and HD channels. Hence,
you can conveniently access and view both SD and HD programmes using the same box.
Here’s how to enhance your TV viewing experience.
Widescreen Picture (16:9)
Get a panoramic view of the action with 33% more of the picture to see.
True-to-life-colours
Be mesmerized by lifelike images with a display of million more colours.
Crystal Clear Images
You won’t miss a single detail with 4x more sharpness than ever before.
Cinematic Sound
Enjoy Dolby® Digital 5.1 surround sound on selected shows with a compatible speaker system.
Quality HD Programmes
With the suite of HD channels available on StarHub TV, you can enjoy high definition entertainment from worldclass, award-winning channels.
\\ To enjoy HDTV, you need to be using a HD-ready TV set that meets the following minimum
specifications:
-- Supports vertical video resolution of at least 720 lines
-- Supports 16:9 Widescreen aspect ratio
-- Supports the following Video Input types: Component (Y-Pb-Pr) or High Definition Multimedia
Interface (HDMI)
-- Supports HDCP copy protection.
06
Guide To High Definition TV Applications  Video Resolution
Video Resolution
HD programmes are broadcasted on a high visual quality with a vertical resolution of up to 1,080 lines.
In order to obtain the best viewing experience possible, adjust the video output of the HD Interactive set-top
box using the remote control given.
The following four video output resolutions are available on the HD Interactive set-top box:
576i, 576p, 720p & 1080i (default).
To obtain the best visual experience, set the video output resolution to 1080i.
How To Use
Functions
Directions
1 To view the current video resolution of
the HD Interactive set-top box.
Press the HEX button
on your remote control.
The current video output resolution will be shown on screen.
2 To change Video output resolutions to
1080i.
Press the HEX button
on your remote control again.
When you have reached the video output resolution of 1080i,
release the HEX button
.
\\ Please note that on some HD-ready TV sets, you may experience problems displaying video output
on the 576i resolution. If you see a black screen on TV, please continue to press the HEX button
on your remote control to change to the next higher video output resolution.
07
Guide To High Definition TV Applications  Surround Sound
Surround Sound
Where available, HD programmes are broadcasted with Dolby® Digital 5.1 Surround Sound effects.
If you are using a Dolby® Digital 5.1 home theatre system, you can connect the HD Interactive set-top box to
your home theatre system to complete your HDTV viewing experience with surround sound digital audio effects.
In the set-top box General Settings screen, enable Dolby® Digital audio output selection.
How To Use
Functions
1 To enable Dolby® Digital 5.1 audio
output.
Directions
Press the MENU button
on your remote control.
Use the navigation arrow buttons to select Settings followed by
General Settings and Dolby Digital.
Use the LEFT
YES.
Press the EXIT
or RIGHT
arrow button to change the selection to
or BACK
button to save your selection.
\\ Enable Dolby® Digital audio output selection ONLY if you are using a Dolby® Digital 5.1 home
theatre system or if your HD-ready TV supports Dolby® Digital surround sound.
08
Guide to Digital Cable Features
Main Menu and Options
The Main Menu gives you complete access to all the Digital Cable features using a simple and intuitive design.
on your remote control and navigate using the
To access the Main Menu, press the MENU button
navigation arrow buttons. The sub-menu will be displayed at the bottom of the screen (if applicable).
In different applications, the MENU button
also functions as an Options button. This is applicable to
applications with the on-screen MENU for options prompt.
Similarly, Options can be navigated using the navigation arrow buttons and the OK button
of selection.
for confirmation
09
Guide to Digital Cable Features  Info Bar
Info Bar
Info Bar gives you details of the programmes you are watching including the channel number, channel name,
programme title, programme start and end times, short synopsis and cast.
Details of programmes in the next 24 hours will also be available on the Info Bar.
\\ Information may not be available for some programmes.
How To Use
Functions
Directions
1 To access the Info Bar for a programme you
have selected.
Press the INFO button
2 To access channel information for a
programme currently showing on another
channel.
Use the UP
or DOWN
arrow button on your remote
control to scroll through the channel listings.
3 To check the programmes within 24 hours.
Press RIGHT arrow button to proceed to the next
programme. Press LEFT arrow button to go back to the
previous programme.
4 To access additional programme information
(Info Page).
Press the INFO button
on the remote control.
.
\\ For more information, refer to the
Info Page on page 11.
5 To select your preferred audio track for the
programme.
\\ Selection is possible only if
another language is available.
10
Press the AUDIO button
.
Guide to Digital Cable Features  Info Page
Info Page
The Info Page offers you detailed information on a programme such as programme genre, programme duration,
episode number and title, directors and cast and available audio tracks.
To access the Info Page from the Info Bar, press the INFO button
.
How To Use
Functions
Directions
1 For More Show Times (if available).
Select More Show Times using LEFT or RIGHT arrow
buttons. Press the OK button
to view more show times.
2 To Search for other programmes.
Select Search using the LEFT or RIGHT
Press the OK button
to confirm.
3 To Lock this channel
Select Lock using the LEFT or RIGHT
Press the OK button
to confirm.
4 To Add to Favourites
Select Add to Favourites using the LEFT or RIGHT
arrow buttons. Press the OK button
to confirm.
5 For Programme Alert of selected programme. Select Alert using the LEFT or RIGHT
(for future events)
Press the OK button
to confirm.
arrow buttons.
arrow buttons.
arrow buttons.
11
Guide to Digital Cable Features  On-Screen TV Guide
On-Screen TV Guide
The On-Screen TV Guide gives you access to comprehensive information on current and upcoming programmes
including schedules, synopses, cast and crew, available audio tracks and programme genre for the channel of
your choice. (Note: Information may not be available for some programmes).
To access the On-Screen TV Guide, press the GUIDE button
Channel Listing on your TV screen as shown below.
on your remote control. You will see the
How To Use
Functions
Directions
1 To toggle between List Guide and Grid Guide.
Press the GUIDE button
on your remote control to
toggle between List Guide and Grid Guide.
2 To choose a channel.
The channel you are currently watching is highlighted.
Use the UP
or DOWN
arrow button on your remote
control to scroll through the list of channels and press the
OK button
to go to the channel you wish to watch.
3 To access current and upcoming programmes
list.
Press the RIGHT arrow button on your remote control for
Programme Listing (for Grid) or DOWN
arrow button (for
List).
4 To access programme schedules for today.
On the Programme Listing Page, press the LEFT or RIGHT
arrow buttons (for Grid) and UP
or DOWN
arrow
button (for List) to scroll.
5 To access programme schedules for tomorrow. Press the NEXT
button on your remote control.
6 To access programme schedules from 4th to
7th day.
Press the NEXT
the PREVIOUS
7 To go to the previous or next page.
Press the CH UP
next page.
8 For additional information on programmes.
Press the INFO button
button on your remote control. Press
button to return to the previous day.
or CH DOWN
to go to the previous or
.
\\ Additional programme
information such as synopses,
cast and audio tracks may not be
available for some programmes.
9 To set default Listing or Grid Guide.
12
Press MENU. Select Settings followed by General Settings
and Guide Style: select List or Grid.
Guide to Digital Cable Features  Genre Search
Genre Search
To help you find your favourite programmes easily, you can sort the channels in the On-Screen TV Guide
according to their genre.
By default, the channels are arranged according to Channel Number.
You can sort the channels in the On-Screen TV Guide based on one of the following:
• Alphabetical
• Favourites
• My Subscribed Channels
• International
• Ethnic
• Sports
• Kids
• Education
• Lifestyle
• Entertainment
• Movies
• News
• Chinese
How To Use
Functions
Directions
on your remote control.
1 To sort the channels in the On-Screen TV Press the GUIDE button
Guide according to genre.
The channels are arranged according to Channel Number by
default. Press the MENU button
for Options and select Sort.
Press the OK button
to arrange the channels according to
your selection.
13
Guide to Digital Cable Features  More Show Times
More Show Times
More Show Times offers you the ease of checking the alternative show times of your favourite programme.
How To Use
Functions
1 To access more show times
function.
Directions
Press the GUIDE button
Press the RIGHT
Guide).
on your remote control.
arrow button to select a programme (for List
Press the MENU button
for Options and select More Show Times
to list the alternative show times of the selected title.
OR
Press the INFO button
for the info Page and select More Show
Times to list the alternative show times of the selected title.
14
Guide to Digital Cable Features  Programme Information In Chinese
Programme Information In Chinese
This mode allows for programme information to be in Chinese text for Chinese channels and in English text
for all other channels. If you prefer, you may change the Preferred Language Setting to English to view all
programme information in English only.
How To Use
Functions
1 To change the
Preferred Language.
Directions
Press the MENU button
, select Settings followed by General Settings then
Preferred Language using the arrow buttons.
Use the LEFT or RIGHT arrow button to select Bilingual or English as the
Preferred Language Setting.
Press the EXIT
or BACK
button to save your selection.
\\ Chinese programme information is available only for Chinese
programmes.
15
Guide to Digital Cable Features  Favourite Channels
Favourite Channels
You can switch within a pre-selected list of preferred channels by pressing the FAVOURITE button
on
your remote control. To begin, you must select the channels to be included in your list of favourite channels.
How To Use
Functions
1 To set a favourite
channel.
Directions
Press the MENU button
on your remote control.
Select TV Guide followed by Favourites on the TV screen using the arrow buttons.
Press the OK to launch Favourites.
Press the OK button
and press the RIGHT
category.
on + New Favourite Channel. Select your channel category
arrow button to choose the channels in the selected
Press the UP
or DOWN
arrow button to choose the channels and the OK
button
to add the channel to your Favourites list.
Press the BACK
2 To access a favourite
channel.
\\ The FAVOURITE
button will
only tune to
the channels in
the activated
Favourites List.
16
button to return to the Favourites list.
Option 1
Press the FAVOURITE button
on your remote control to access your
favourite channels. Surf your favourite channels by pressing the FAVOURITE button
.
Option 2
Press the GUIDE button
while watching TV. Press the MENU button
and
select Sort. Select Favourites and press the OK button
. Your favourite channels
will be listed. Select the channel you want to watch and press the OK button .
Guide to Digital Cable Features  Favourite Channels and Last Channel Recall
Favourite Channels
How To Use
Functions
Directions
on your remote control.
3 T o remove a favourite Press the MENU button
channel.
Select TV Guide followed by Favourites on the TV screen using the arrow buttons.
Press the OK button
to launch Favourites.
Press the OK button
to select the favourite channel(s) and press the MENU
button
for options to choose an action: Delete this channel / Delete selected
channels / Delete all channels.
Last Channel Recall
For instant access to the channel you were last viewing, press the LIVE TV button
channel.
on the viewing
17
Guide to Digital Cable Features  Search
Search
The Search feature allows you to look for your favourite programmes within TV Guide, Video On Demand, Catch
UP TV and/or On Demand Channels. You can search based on the programme title.
How To Use
Functions
1 To access search function.
Directions
Press the MENU button
SEARCH.
on your remote control and select
Use the navigation arrow buttons to highlight the letter and press the
OK button
to input into the search.
To correct a mistake, select the “” or “” to select the position and
select DELETE “” to edit.
To clear the search key words, select Clear and press the OK button
.
After the entry of the key words, navigate to DONE and press the OK
button
to browse the search result. Use the UP
or DOWN
arrow button and the OK button
to view the details.
Press the NEXT
search filter.
18
or PREVIOUS
button to change the
Guide to Digital Cable Features  General Settings
General Settings
This function personalises your viewing preferences.
How To Use
Functions
1 To change Display Date / Time.
Directions
Press the MENU button
on your remote control.
Select Settings followed by General Setting, then select
Display Date/Time using the arrow buttons.
Use the LEFT or RIGHT arrow button to set whether you
wish the Date and Time to appear on the TV screen.
Press the EXIT
selection.
2 To change Info Bar Duration.
or BACK
button to save your
Press the MENU button
on your remote control.
Select Settings followed by General Setting, then select Info
Bar Duration using the arrow buttons.
Use the LEFT or RIGHT arrow button to set the duration
you wish the Info Bar to appear on the TV screen.
Press the EXIT
selection.
or BACK
button to save your
3 To change Preferred Language.
Select Settings followed by General Setting and Preferred
Language. Use the LEFT or RIGHT arrow button to change
the settings.
The default language is Bilingual. This mode allows for
programme information to be in Chinese text for Chinese
channels and English text for all other channels.
4 To change Preferred Audio.
Select Settings followed by General Settings and Preferred
Audio. Use the LEFT or RIGHT arrow button to select your
preferred Audio language.
19
Guide to Digital Cable Features  General Settings
General Settings
How To Use
Functions
Directions
5 To change Preferred Subtitles.
Select Settings followed by General Settings and Preferred
Subtitles. Use the LEFT or RIGHT arrow button to select
your preferred subtitle language.
6 To change Time Format.
Select Settings followed by General Settings and Time Format.
Use the LEFT or RIGHT arrow button to select your
preferred Time Format.
7 To change Auto Load Ch Apps.
Select Settings followed by General Settings and Auto Load Ch
Apps. Use the LEFT or RIGHT arrow button to set whether
you wish to load channel applications automatically (like On
Demand Channels, KaraOK! or Interactive TV)
8 To change resolution.
Select Settings followed by General Settings and Resolution:
• 576i
• 576p
• 720p
• 1080i
9 To change Background.
Select Settings followed by General Settings and Background.
Use the LEFT or RIGHT arrow button to select your
preferred background style for the user interface.
20
Guide to Digital Cable Features  Parental Control
Parental Control
This feature allows parents to control what their children can watch.
To access Parental Control, press the MENU button
on your remote control, navigate to Settings. Select
Parental Control and press the OK button
. You will be prompted to enter the 6-digit Parental PIN (the
default is 000000).
How To Use
Functions
1 To set Rating Level
Directions
All content above the selected rating level will be blocked.
Note that this feature is subjected to the availability of the
advisory rating in the programme information.
Use the LEFT or RIGHT arrow button to select the
available rating levels:
• None • G
• PG
• PG13 • NC16 • M18
Press the EXIT
changes.
2 To lock a channel.
or BACK
button to save your
All channels in the list will be locked at all times and can
be unlocked using the Parental PIN when you tune to the
channel.
Select Channels and press the OK button
.
Press the OK button
on + New. Select your channel
category and press the RIGHT arrow button to choose the
channels in the selected category.
Press the UP
or DOWN
arrow button to choose the
channels and the OK button
to select the channel. Press
for Options to lock the selected
the MENU button
channel(s).
Press the BACK
List.
button to return to the Locked Channel
21
Guide to Digital Cable Features  Parental Control
Parental Control
How To Use
Functions
3 To unlock a channel
Directions
Select Channels and press the OK button
.
To unlock an individual channel: Select the channel in the list
and press the OK button
to unlock.
To unlock all the channels: Select Unlock All and press the OK
button
.
4 To set Purchase Lock
This feature prevents children from making unauthorised
purchases on the Set-top Box. Once the Purchase Lock is
enabled, the Parental PIN will be requested everytime before
the purchase can be completed.
Use the LEFT
this feature.
Press the EXIT
changes.
5 To change Parental PIN
\\ Please be reminded that the PIN
should be kept confidential.
or RIGHT
arrow button to Enable/Disable
or BACK
button to save your
This feature allows you to replace the default or old PIN of
your HD interactive Set-top Box with a new one. The PIN
should be kept confidential as it will enable you secured
access to selected services or features.
. You will be
Select Change PIN and press the OK button
prompted to enter your new PIN, enter your new 6-digit
numeric PIN.
On the next screen, enter and confirm your new PIN. Enter
again your new 6-digit numeric PIN.
A message will appear on-screen to inform you if the change
has been successful. Press the OK button
again to return
to the Parental Control Menu.
6 To change R21 PIN
The steps to change your R21 PIN are similar to the Change
Parental PIN above.
Note that this feature is only applicable to customers who
registered for the R21 PIN at StarHub shops or customer
service centres.
22
Guide to Video On Demand
Catalogue Page
StarHub Video On Demand (VOD) services offer you a wide selection of content which you can watch instantly
at your convenience.
Video On Demand Services
Save the hassle of running to the video rental store - Now, you can shop for the video-on-demand titles you
want and watch them instantly. Select from a wide variety of content, ranging from movies, sports special to
ethnic shows and Asian drama series. For drama series, you can buy a single episode or the entire series and
enjoy them in the language you like (for series that come in dual sound).
To access Video On Demand services, press the VOD button
among Movies, Shows, KaraOK! and On Demand Channels.
on your remote control. You can choose
For access to On Demand Channels, please check your subscription packages for entitlements.
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Guide to Video On Demand  Catalogue Page
How To Use
Functions
Directions
1 To access Movies or Shows On
Demand
Press the VOD button
on your remote control. Select Movies or
Shows and press the OK button
.
2 To browse the titles from the
different categories
Use the LEFT or RIGHT arrow buttons to browse the different
categories. Each category will provide a snapshot of the titles available.
Press the OK button
on the selected category. Use the LEFT
RIGHT arrow buttons to browse the different titles.
Press the OK button
options.
3 To use the Search function
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or
to view the Info Page with the various purchase
Press the MENU button
for Options and select the Search option.
Press the OK button
to use the search function.
Guide to Video On Demand  Info Page
Info Page
The Info Page provides information on the programme you have selected such as programme title, the duration
of the programme, the episode number when applicable and the programme synopsis.
At the same time, you can also find the various purchase options available for the selected programme.
Information such as the expiry date of the viewing period and pricing details will also be shown on this page.
To access the Info Page, select the titles and press the OK button
.
\\ If titles are free or have been purchased before, title will play immediately.
How To Use
Functions
1 To purchase a title/individual
episode/series
Directions
For Movies: Press the OK button
to complete your purchase.
and follow the on-screen instructions
and select your purchase option for an
For Shows: Press the OK button
individual episode or the entire series. Follow the on-screen instructions to
complete your purchase.
The programme will play immediately once the transaction is successful.
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Guide to Video On Demand  My Purchased Content
My Purchased Content
In My Purchased Content, you can view the list of the titles/series that you have recently purchased. You can
access My Purchased Content from both Movies and Shows On Demand.
How To Use
Functions
Directions
1 To play a purchased title/series. Press the VOD button
On Demand.
on your remote control to launch Video
Select Movies or Shows and press the OK button
.
for Options and select My Purchased
Press the MENU button
Content. Press the OK button
.
In My Purchased Content, use the LEFT or RIGHT arrow buttons to
select the title or series. Press the OK button
to view the Info Page.
In the Info Page, press the OK button
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to start watching.
Guide to Video On Demand  KaraOK! - Song Catalogue
KaraOK! - Song Catalogue
KaraOK! offers a wide selection of Chinese, English, Dialect, Evergreen and Malay songs.
You can now sing and practise your favourite or latest songs in the comfort of your home.
How To Use
Functions
1 To access and subscribe
KaraOK!
Directions
Press Ch 888 on your remote control.
OR
Press the MENU button
, select On Demand followed by KaraOK!
using the arrow and OK buttons.
If you have not subscribed to KaraOK!, use the UP
or DOWN
arrow
buttons to select the package and press the OK button
to purchase.
For customers who have subscribed to KaraOK!, the catalogue will appear
upon tuning in to Ch 888.
2 To browse and select songs
from the catalogue.
Use the navigation arrow buttons to scroll through the categories, and
press the OK button
to confirm.
Alternatively, you can press the corresponding number key to go to the
respective categories.
3 To schedule a song.
At the listings of songs, select the song you wish to schedule and press the
OK button
or the corresponding number.
The song title will be highlighted when it has been scheduled in the
playlist.
4 To change the text between
English and Chinese.
Press the MENU button
5 To go to the previous or next
page.
Press the CH UP
6 To hide the song catalogue.
Press the EXIT button
7 To launch the song catalogue
from the video screen.
Press the MENU button
for Options and select Bilingual/English.
or CH DOWN
to go to the previous or next page.
or OK button
to launch the main page.
to launch the main page.
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Guide to Video On Demand  KaraOK! - Playlist
KaraOK! - Playlist
KaraOK! offers a similar experience as the commercial Karaoke outlets, where you can schedule your favourite
songs to be played out in a sequence. The order of the songs can be changed and managed from the Playlist.
How To Use
Functions
Directions
1 To launch the Playlist.
Press the MENU button
Playlist.
2 To insert a song.
Select the song and use the LEFT or RIGHT arrow buttons to
toggle the mode to Insert and press the OK button
. The song
will be rescheduled as the next song to the played out.
3 To repeat a song.
Select the song and use the LEFT or RIGHT arrow buttons to
toggle the mode to Repeat and press the OK button
. The song
entry will be duplicated in the playlist and will be repeated.
4 To delete a song.
Select the song and use the LEFT or RIGHT arrow buttons to
toggle the mode to Remove and press the OK button
.
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for Options and select Current
Guide to Video On Demand  KaraOK! - Favourites
KaraOK! - Favourites
KaraOK! allows you to add your favourite songs to a favourites list, so that you can have quick access without
having to create your playlist from scratch the next time you return.
\\ Your favourites list will be accessible according to your subscription period (day pass or monthly
subscription). Once your subscription expires, your favourites list will be automatically deleted
from the set-top box.
How To Use
Functions
Directions
1 To launch Favourites.
Press the MENU button
2 To add a song to Favourites.
Select the song and press the MENU button
select Add to Favourites.
3 To load Favourites as playlist.
Press the MENU button
for Options and select Load
Favourites. The current playlist will be replaced with the Favourites
list.
4 Add a favourite song to playlist.
Select the song in Favourites and use the LEFT or RIGHT arrow
buttons to toggle to Add and press the OK button
. The song will
be added to the current playlist.
5 Delete a favourite song.
Select the song in Favourites and use the LEFT or RIGHT arrow
buttons to toggle to Remove and press the OK button
. The song
will be deleted from Favourites.
for Options and select Favourites.
for Options and
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Guide to Video On Demand  KaraOK! - Other Features
KaraOK! - Other Features
There are many other functions that will complement your home karaoke singing experience such as the
search feature. You can also forward or rewind the songs and practise a new song over and over again from the
comfort of your home.
How To Use
Functions
Directions
1 To change the audio mode.
Press the AUDIO button
mode.
2 To view the current and next
song on the full video screen.
At the full video screen, press the INFO button
current and next song.
to switch between Karaoke or Audio
To hide, press the EXIT button
to view the
.
3 Rewind or fast forward the
song.
or FORWARD
button on your remote
Press the REWIND
control to increase the speed by 2x.
You can press the REWIND
or FORWARD
button again to
increase the speed.
4 To restart the song.
Press the PREVIOUS
5 To go to the next song.
Press the NEXT
6 To pause the song.
button on your remote control.
or STOP
Press the PAUSE button
button on your remote control.
on your remote control.
To resume the song, press the PLAY button
7 To search of songs or artiste.
.
Select one of the Search feature from the main
catalogue:
-- Search By Artistes (Keyword)
-- Search By Artistes (Pinyin)
-- Search By Songs (Keyword)
-- Search By Songs (Pinyin)
Use navigation arrow buttons and press the OK button
the alphabets.
to select
For keyword searches, key in a key word e.g. “World” and all related
songs with the word “World” will appear.
For Pinyin, key in “ZXY”, if you want to search for “Zhang Xue You”.
After the completing the entry, select DONE to start the search.
Select the song and press the OK button
song.
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to schedule and play the
Guide To Interactive Services
Instant Buy
Instant Buy allows you to subscribe to selected channels and packages instantly, using your remote control. You
can start to enjoy your subscribed channels immediately upon successful transaction.
How To Use
Functions
1 To subscribe to channel.
Directions
Tune to the channel you wish to subscribe.
to subscribe to this channel.
Press the BLUE button
Select SUBSCRIBE and press the OK button
to confirm.
Pricing and subscription information will be displayed.
Press the BLUE button
to continue.
Select YES and press the OK button
to process your
request.
Upon successful transaction, the channel will be activated and
you can start viewing it instantly.
2 To preview a short video about the channel Tune to the channel you wish to preview.
(if available).
Press the BLUE button
to preview a short video.
If a preview video is available, select PREVIEW and press the
OK button
to confirm. The video will start to play out
instantly.
3 To return to other channels from the
application.
Press the EXIT button
.
Select YES and press the OK button
Press the CH UP
other channels.
or DOWN
to confirm.
arrow button to tune to
\\ Video Signal will appear almost instantaneously when the transaction is successful.
\\ Additional set-top boxes in the account will be activated with the channel within a short interval.
\\ When the network is busy, the video signal may not be activated immediately. A message will be
displayed.
You may exit and return later to view the channel.
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Guide To Interactive Services  Catch Up TV
Catch Up TV (Available only for Selected Channels)
Catch Up TV allows you to catch up episodes of TV shows you missed, anytime within 7 days of the first telecast.
How To Use
Functions
1 To access the list of Catch Up TV
channels.
Directions
Press the MENU button
and select Catch Up TV.
2 To access Catch Up TV from a channel. Tune to a channel with Catch Up TV and press the YELLOW button
when the icon appears at the top right corner of the screen.
3 To select the categories within Catch
Up TV.
Use the UP
or DOWN
arrow buttons to select a category
and press OK button
or RIGHT arrow button to browse the
programmes in that category.
4 To play a programme.
Use the UP
or DOWN
arrow buttons to select a programme
and press OK to view the show information. Press th OK button
on Watch to play the programme.
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Guide To Interactive Services  Start Over and eTV
Start Over and eTV
You can now enjoy the ability to restart and watch it from the start. Keep a look out for the on screen prompt for
programmes that come with this feature, and press the BLUE button on your remote control to start watching
from the beginning.
Shows airing on Start Over channels can be restarted multiple times within their normal broadcast time. For
example, your favourite Hong Kong TVB series is on VV Drama from 9pm to 10pm, you will be able to Start Over
that programme anytime between 9pm and 10pm.
eTV provides you more interactivity with your favourite TV programme. You can get more information on the
programme you are watching while watching TV.
To access eTV, press the GREEN button
screen.
on the remote control when the eTV icon appears on the top of the
How To Use
Functions
Directions
1 To access the different tabs on eTV.
Use the navigation arrow buttons to select the different tabs.
Select OK button
to confirm.
2 To select the categories within eTV.
Use the navigation arrow buttons to select the different tabs.
Select OK button
to confirm.
3 To exit eTV and return to the last
watched channel.
Press the BACK
, EXIT
or LIVE TV
buttons.
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Guide To Interactive Services  Interactive TV
Interactive TV
Interactive TV on channel 899 brings you a whole new level of experience via your existing TV, into a world of
information and interactivity, 24 hours a day, 7 days a week.
The suite of content available for a start includes, “Live” Financial Stock prices, Lottery results, Weather forecast,
Yahoo! News and Traffic Information.
\\ The information displayed is from third party sources and is provided on an “as is” and “as
available” basis. StarHub Cable Vision Ltd and its affiliates make no representation or warranty
as to the accuracy, timeliness, correctness or completeness of any information displayed and
expressly disclaim all representations or warranties of any kind including implied warranties of
merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.
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Technical Information
Installation Guide
Recommended Set-Up: Connection via HDMI (High Definition Multimedia
Interface)
StarHub
Cable TV point
TV
(Back)

Connect RF cable from
the cable TV point to the
HD Interactive set-top box
Cable in
DC from Power
 Adaptor
 To TV HDMI Input
\\ For this connection, your HD-ready TV must support input for HDMI.
\\ If your HD-ready TV does not support Dolby® Digital 5.1 surround sound, select No under the
Dolby® Digital audio selection at the Preferences Setting screen.
\\ Some HD-ready TV models may have compatibility problems with the HD Interactive set-top box
when connected using the HDMI connection. If your TV set is "HD-ready" TV but still experience
problems displaying video, please connect the set-top box to your HD-ready TV using the Optional
set-up (component cables not included).
Viewing Procedure
1. Switch your TV to the HDMI channel to watch your programmes.
2. Select the desired channel using the remote control of your HD Interactive set-top box.
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Technical Information  Installation Guide
Optional Set-Up: Connection via Component Video & Composite Audio
TV
(Back)
StarHub
Cable TV point
Component Video/Audio
 out to TV Component
(Y-Pb-Pr) input
DC from Power
 Adaptor

Connect RF cable from
the cable TV point to
the HD Interactive
set-top box Cable in
 Composite Video/Audio out to TV
Component (L-R) group video/audio input.
\\ You will need to purchase the Component cables separately.
\\ For this connection, your HD-ready TV must have input for Component Video (Y-Pb-Pr) and
Composite Audio (stereo AV).
Viewing Procedure
3. Switch your TV to the Component channel to watch your programmes.
4. Select the desired channel using the remote control of your HD Interactive set-top box.
\\ On some HD-ready TV models, you may experience a problem displaying video output on 576i
on your
resolution. If you see black screen on TV, please continue to press the HEX button
remote control to change the output resolution to the next higher value.
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Technical Information  Installation Guide
Optional Set-Up: Connection with Home Theatre System (Digital Audio SPDIF)
TV
(Back)
Component Video/Audio
 out to TV Component
(Y-Pb-Pr) input


Composite Video/Audio
out to TV Component (L-R)
group video/audio input.

DC from Power
Adaptor
To HDMI input
Connect SPDIF (Optical) HDMI 
out to home entertainment
system.
Home Entertainment
System 5.1 channels
\\ For this connection, you need to be using a Dolby® Digital 5.1 Surround Sound Home Theatre
System.
\\ You will need to purchase the Digital Audio SPDIF (Optical) cables separately.
Viewing Procedure
1. Switch your TV to the Component channel to watch your programmes.
2. Select the desired channel using the remote control of your HD Interactive set-top box.
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Troubleshooting
Tips For Improving TV Reception
If you experience any disturbance in your TV reception, the problem may be due to a minor oversight. Here's an
important checklist that may help you locate the source of the problem quickly:
• Always ensure that all devices (TV, HD Interactive set-top box) are plugged into your power outlet and the
power is turned on.
• Ensure that all cable connections are intact and tight.
• Inspect all cords for wear and tear.
In addition, you can also try the following steps:
Picture leaning/flipping
No picture
▪▪Adjust horizontal control of TV unit.
▪▪Adjust brightness control of TV unit.
▪▪Turn OFF and turn ON the main power to the HD
Interactive set-top box.
▪▪Check all connections.
▪▪Check other channels.
Blank screen, sound ok
Pixelised picture
▪▪Check if TV brightness and contrast controls are
adjusted.
▪▪Check other electrical appliance in operation.
▪▪Check for loose connection.
▪▪Check other channels.
Picture too bright or dark
Picture rolling
▪▪Adjust vertical hold of TV unit.
No sound, picture ok
▪▪Adjust TV or HD Interactive set-top box volume
control.
▪▪Check if either are in MUTE mode.
Remote control not working
▪▪Check for obstacles in the line of sight between
the remote control and the HD Interactive settop box.
▪▪Check the batteries of the remote control for the
HD Interactive set-top box.
Washed-out picture
▪▪Adjust TV contrast control.
If you encounter any difficulties which you cannot resolve, we will be pleased to be of assistance.
For customer care enquiry, please call 1633 or visit community.starhub.com.
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Signal Leakage
A Reminder
It is very important that you do not tamper with the cable wiring in your home once StarHub's signals are
connected to your TV points. This is because you could cause signal leakage.
Signal leakage is the unwanted radiation of cable signals into the atmosphere from a component in the cable
network which is faulty or improperly installed. As some of the cable signals carried in our cable network are on
the same frequencies as those used in the air for other communication services like those used by the police,
military and other essential services, leakage will be disruptive and is a very serious problem. If you intend to
renovate and have your home upgraded to cable ready status, or need to relocate or rewire your TV points,
please approach a COPIF approved cable contractor who is trained to do this work. If you need help regarding
signal leakage or the cabling in your home, call StarHub's Public Hotline at 6873 2828.
\\ Causing signal leakage is a very serious offence as it disrupts the communication services of
legitimate users. Infocomm Development Authority of Singapore (IDA) manages and polices the
airwaves. When the need arises, StarHub may have to enter your home to test for signal leakage.
The penalties for creating communication interference are severe, so be sure to contact a qualified
cable contractor.
General Information
Rovi Product Notice
This item incorporates copy protection technology that is protected by U.S. patents and other intellectual
property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.
Dolby Digital Product Notice
Manufactured under license from Dolby Laboratories. "Dolby" and the double-D
symbol are trademarks of Dolby Laboratories.
HDMI Product Notice
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of HDMI Licensing LLC in the United States and
other countries.
Open Source Software License Notice
You may find a copy of the open source software and more information at http://opensource.samsung.com
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Memo
67 Ubi Avenue 1
StarHub Green
Singapore 408942