Maytag | GLS3665RS - 4-09 | User manual | Warranty - Nordyne

Warranty
This section outlines in detail the responsibilities
of the Warranty Department:
s !DMINISTER WARRANTY POLICIES
s !DMINISTER &IELD 3CRAP 0ROGRAM ON WARRANTY
PARTS
s !DMINISTER h$IRECT $EPOSIT AND E0!9v PROGRAM
TOOLS TO CHANGE THE BUSINESS OF WARRANTY FROM
A NEGATIVE TO A POSITIVE IN THE CONTRACTORS MIND
614A-0313 Warranty - Page 1
Residential Marketing Manual
NORDYNE Warranty
./2$9.% OFFERS AN %XPRESSED ,IMITED
Warranty on all products that it manufactures
ANDOR SELLS 4HIS WARRANTY IS EXTENDED TO THE
END USER OF THE PRODUCT 4HE WARRANTY IS PROVIDED
IN A WRITTEN FORM AND TELLS THE END USER WHAT
THE WARRANTY COVERS
added value includes items such as providing
A QUALITY INSTALLATION PROVIDING SERVICE AFTER THE
sale of the product and taking the responsibility
of assisting the consumer user in resolving any
COMPLAINTS ASSOCIATED WITH THE PRODUCT AND
MORE SPECIlCALLY THE INSTALLATION OF THE PRODUCT
4HE WARRANTY STATEMENT SPELLS OUT SPECIlCALLY
WHAT IS OR IS NOT INCLUDED WITH THE PRODUCT THAT
WAS PURCHASED )N SOME STATES THE CONSUMER
has additional protection/coverage under the
LAWS OF THAT STATE AND APPLY ONLY TO THAT SPECIlC
STATE
The distributor enhances the added value of the
retailer by providing the retailer a convenient outlet
FOR OBTAINING ./2$9.% PRODUCT REPLACEMENT PARTS
AND WARRANTY ADMINISTRATION
7ARRANTIES ARE EITHER )MPLIED OR %XPRESSED 4HE
./2$9.% WARRANTY IS AN %XPRESSED 7ARRANTY
IN THAT IT STATES SPECIlCALLY WHAT IS COVERED
UNDER THE WARRANTY OFFER (OWEVER THERE ARE
)MPLIED 7ARRANTIES WITH THE PRODUCT THAT SAY TO
the consumer that the product being purchased
IS hMERCHANTABLEv AND IS hlT FOR THE PURPOSE IN
WHICH IT WAS DESIGNEDv
4HE ./2$9.% 7ARRANTY IN ADDITION TO BEING
%XPRESSED IS ALSO LIMITED IN THAT IT SPELLS OUT
THE LIMITATION OF THE WARRANTY
4HE DISTRIBUTOR ANDOR RETAILER OF ./2$9.%
PRODUCTS IS NOT AUTHORIZED TO OFFER A WARRANTY
ON ./2$9.% PRODUCT OTHER THAN WHAT IS STATED
ON THE PRINTED WARRANTY STATEMENT )T IS THE
RETAILERS ULTIMATE RESPONSIBILITY TO EXPLAIN THE
WARRANTY PROVISIONS TO THE CONSUMER ON THE
product that the consumer purchases from the
RETAILER
)T IS ALSO THE PRACTICE OF THE RETAILERS TO PROVIDE
ADDED VALUE TO THE PRODUCT WHEN THEY INSTALL
SAID PRODUCT TO OR IN THE CONSUMERS HOME 4HE
614A-0313 s 7ARRANTY 0AGE 4HE ADMINISTRATION OF THE ./2$9.% WARRANTY IS
A PARTNERSHIP RELATIONSHIP ./2$9.% PROVIDES
THE DISTRIBUTOR WITH THE TOOLS TO ADMINISTER THE
WARRANTY AT A LOCAL LEVEL 4HESE TOOLS ARE
Direct Deposit E0!9 AND ,ABOR #REDIT
0ROCEDURES
&IELD 3CRAP 0ROGRAM AND 0ROCEDURES
7ARRANTY #LAIM 0ROCEDURES
7ARRANTY 3UPPORT
7ARRANTY 0OLICY ON %ACH 0RODUCT
2013 Residential Warranties
Ultra Premium (Maytag 1200)
Non Registered
Registered & Matched
Parts Coverage (Residential Use)
5 Years
Compressor
5 Years
12 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Quality Pledge & Labor A/C (must be a matched system)
1 Years & $250.00
12 Years & $250.00
Ultra Premium (Maytag 120)
Parts Coverage (Residential Use)
Non Registered
5 Years
12 Years
Registered & Matched
12 Years
Compressor
5 Years
12 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Quality Pledge & Labor (must be a matched system)
None
1 Year & $250.00
Premium Brands
Parts Coverage (Residential Use)
Non Registered
5 Years
Registered & Matched
10 Years
Compressor
5 Years
10 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Quality Pledge & Labor A/C (must be a matched system)
1 Years & $250.00
10 Years & $250.00
Standard Product / E, G, J, K N, Series Product
Parts Coverage (Residential Use)
Non Registered
5 Years
Registered & Matched
10 Years
Compressors
5 Years
10 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Quality Pledge & Labor (must be a matched system)
None
1 Year & $250
JS6 Builders Series and Apartment/Rentals
Non Registered
Registered & Matched
Parts Coverage (Residential Use)
5 Years
10 Years
Compressors
5 Years
10 Years
Heat Exchangers
N/A
N/A
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Quality Pledge & Labor
None
None
Dry R-22 and NonARI Matching equipment, REPL Coils
(Regardless of Registration)
(JS5BD/JT5BD, REPL
Coils)
Parts Coverage
5 Years
N/A
Compressors
5 Years
N/A
Heat Exchangers
N/A
N/A
Labor Coverage (PAC)
90 Days
N/A
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
N/A
Quality Pledge & Labor
None
N/A
continued on next page
614A-0313 Warranty - Page 3
Residential Marketing Manual
2013 Residential Warranties
Commercial Product (Regardless of Registration)
Parts Coverage
1 Year
Compressors
5 Years
Heat Exchangers
10 Years
Labor Coverage (PAC)
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
Quality Pledge & Labor
None
614A-0313 s 7ARRANTY 0AGE 2011 Residential Warranties
Ultra Premium (Maytag 1200)
Parts Coverage (Residential Use)
Compressor
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor A/C (Matched System Only)
Ultra Premium (Maytag 120)
Parts Coverage (Residential Use)
Compressor
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor (Matched System Only)
Premium Brands
Parts Coverage (Residential Use)
Compressor
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor A/C (Matched System Only)
Standard Product / J, E, N Series Product
Parts Coverage (Residential Use)
Compressors
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor
Rental/Apartment Complexes (Regardless of
Registration)
Parts Coverage
Compressors
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor
Dry R-22 & Builder Series, NonARI Matching
equipment, REPL Coils (Regardless of
Registration)
Parts Coverage
Compressors
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor
Commerical Product (Regardless of Reg.)
Parts Coverage
Compressors
Heat Exchangers
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor
Non Registered
5 Years
5 Years
20 Years
90 Days
90 Days Each Season
5 Years & $250.00
Non Registered
5 Years
5 Years
20 Years
90 Days
90 Days Each Season
None
Non Registered
5 Years
5 Years
20 Years
90 Days
90 Days Each Season
5 Years & $250.00
Non Registered
5 Years
5 Years
20 Years
90 Days
90 Days Each Season
None
Registered & Matched
12 Years
12 Years
Lifetime (original owner)
90 Days
90 Days Each Season
12 Years & $250.00
Registered & Matched
12 Years
12 Years
Lifetime (original owner)
90 Days
90 Days Each Season
1 Year & $250.00
Registered & Matched
10 Years
10 Years
Lifetime (original owner)
90 Days
90 Days Each Season
10 Years & $250.00
Registered & Matched
10 Years
10 Years
Lifetime (original owner)
90 Days
90 Days Each Season
1 Year & $250
All Brands
5 Years
5 Years
10 Years
90 Days
90 Days Each Season
None
N/A
N/A
N/A
N/A
N/A
N/A
(JS5BD/JT5BD, JS6/B6,
REPL Coils)
5 Years
5 Years
N/A
90 Days
90 Days Each Season
None
All Brands
1 Year
5 Years
10 Years
90 Days
90 Days Each Season
None
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
614A-0313 Warranty - Page 5
Residential Marketing Manual
Products manufactured after 2-1-06
and installed after 4-1-07
Ultra Premium (Maytag 1200)
Unregistered or Second owner
Registered
Parts Coverage (Residential Use)
5 Years
12 Years
Compressor
5 Years
12 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
Quality Pledge & Labor
(Matched
System Only)
90 Days Each Season
90 Days Each Season
5 Years & $250.00
12 Years & $250.00
Parts Coverage (Residential Use)
5 Years
12 Years
Compressor
5 Years
12 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Ultra Premium (Maytag 120)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
None
1 Yr on outdoor unit
10 Yrs from 4-07 through 4-09
12 Yrs from 4-09 through 1-11
Parts Coverage
5 Years
10 Years
Compressors
5 Years
10 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Quality Pledge (Matched Systems only)
5 Years
10 Years
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Parts Coverage
5 Years
10 Years
Compressors
5 Years
10 Years
Heat Exchangers
20 Years
Lifetime (original owner)
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days Each Season
Furnace Quality Pledge
N/A
10 Years
A/C Quality Pledge
N/A
1 Year
Parts Coverage
1 Year
1Years
Gas / Electric Heat Exchangers
10 Years
10 Years
Labor Coverage (PAC)
90 Days
90 Days
Labor Coverage (PAC) 2 Seasons
90 Days Each Season
90 Days
Quality Pledge & Labor (Matched System Only)
Premium Product
Standard Product
Commercial
Apartments/Rentals
Parts Coverage
5 Years
5 Years
Compressors
5 Years
5 Years
Gas / Electric Heat Exchangers
10 Years
10 Years
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days each season
614A-0313 s 7ARRANTY 0AGE Product Warranties Effective February 1, 2006
Premium Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors Matched System Only
Compressors Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Frigidaire
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Tappan
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Westinghouse
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
90 Days
90 Days Each Season
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
5 Years
$250.00
5 Years
$250.00
5 Years
$250.00
Standard + Product
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors Matched System Only
Compressors Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Philco
5 Years
1 Year
10 Years
5 Years
Kelvinator
5 Years
1 Year
10 Years
5 Years
Gibson / Grandaire
5 Years
1 Year
10 Years
5 Years
90 Days
90 Days Each Season
90 Days
90 Days Each Season
90 Days
90 Days Each Season
1 Year
$250.00
1 Year
$250.00
1 Year
$250.00
Standard Product
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors
Compressors Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Philco
5 Years
1 Year
5 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Kelvinator
5 Years
1 Year
5 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Gibson / Grandaire
5 Years
1 Year
5 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
90 Days
90 Days Each Season
None
None
None
None
None
None
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
Quality Pledge (Matched System Only) (SEE NOTE)
Quality Pledge Labor (Matched System Only)
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
"U" Product
Parts Coverages (Residential Use)
Compressors
Labor Coverage (PAC)
Quality Pledge
All Brands
5 Years
5 Years
90 Days
None
"E" Product
Parts Coverages (Residential Use)
Compressors
Labor Coverage (PAC)
Quality Pledge
All Brands
5 Years
5 Years
90 Days
1 Yr
614A-0313 Warranty - Page 7
Residential Marketing Manual
Product Warranties Effective January 1,2005 TO Feb 1, 2006
Premium Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Frigidaire
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Tappan
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Westinghouse
8 Years
1 Year
10 Years
5 Years
20 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
90 Days
90 Days Each Season
5 Years
$250.00
5 Years
$250.00
5 Years
$250.00
Delux Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Philco
6 Years
1 Year
10 Years
5 Years
15 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Kelvinator
6 Years
1 Year
10 Years
5 Years
15 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
1 Year
$250.00
1 Year
$250.00
Standard Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Gibson
5 Years
1 Year
10 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Grandaire
5 Years
1 Year
10 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
None
None
None
None
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
614A-0313 s 7ARRANTY 0AGE Product Warranties Effective 4/17/00 to 1/5/05
Premium Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Frigidaire
8 Years
1 Year
10 Years
5 Years
10 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Tappan
8 Years
1 Year
10 Years
5 Years
10 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Westinghouse
8 Years
1 Year
10 Years
5 Years
10 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
90 Days
90 Days Each Season
5 Years
$250.00
5 Years
$250.00
5 Years
$250.00
Delux Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Philco
6 Years
1 Year
10 Years
5 Years
10 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Kelvinator
6 Years
1 Year
10 Years
5 Years
10 Years
10 Years
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
None
None
None
None
Standard Brands
Parts Coverage (Residential Use)
Parts Coverage (Commercial Use)
Compressors ( 12+ SEER) Matched System Only
Compressors (12+ SEER) Commercial
Gas / Electric Heat Exchangers (Residential Use)
Gas / Electric Heat Exchangers (Commercial Use)
Gas Furnace Heat Exchangers ( 80% Models)
Gas Furnace Heat Exchangers ( 90% Models)
Oil Furnace Heat Exchangers
Gibson
5 Years
1 Year
10 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Grandaire
5 Years
1 Year
10 Years
5 Years
10 Years
10 Year
20 Years
Lifetime (First Owner)
Lifetime (First Owner)
Labor Coverage (PAC)
Labor Coverage (PAC) 2 Seasons
90 Days
90 Days Each Season
90 Days
90 Days Each Season
None
None
None
None
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
Quality Pledge (Matched System Only)
Quality Pledge Labor (Matched System Only)
90 Days
90 Days Each Season
614A-0313 Warranty - Page 9
Residential Marketing Manual
Product Assurance
Commitment
./2$9.% HAS MADE A COMMITMENT TO STAND
BEHIND OUR PRODUCTS 4HATS RIGHT WE WANT
CONTRACTORS WHO INSTALL OUR PRODUCTS TO REALIZE
HOW CONlDENT WE ARE IN THE EQUIPMENT WE
MANUFACTURE
4O PROVE THIS WE ARE OFFERING THE CONTRACTOR A
NINETY DAY PROTECTION PLAN 0!# TO HELP
ASSIST WITH THE COST OF ANY PRODUCT FAILURES ON
ALL ./2$9.% EQUIPMENT
Refrigerant component changes
IE EVAPORATOR COIL REVERSING VALVE
COMPRESSOR AND CONDENSING COIL A POUND 2 ! OR 2 Mechanical repairs outside refrigerant
system &URNACES
2EPLACEMENT OF A HEAT EXCHANGER Other repairs to system *UST AS IMPORTANT WE WANT THE CONTRACTOR TO
RECEIVE THEIR PAYMENT AS SOON AS POSSIBLE SO WE
HAVE THE h$IRECT $EPOSITv AND hE0!9v PROGRAM
Two options exist for payment -- a check
can be mailed directly to the contractor or
Direct Deposit to the contractor’s bank
account, with prior approval and setup. We
WANT YOUR CONTRACTORS TO HAVE A HASSLE FREE
EXPERIENCE SHOULD THE NEED ARISE TO SERVICE
OUR EQUIPMENT 7E WANT YOU TO HAVE THE
ADVANTAGE OF TAKING CARE OF THEM QUICKLY
!IR #ONDITIONERS
Refrigerant system #OMPRESSOR CHANGE $175
A POUND 2 ! OR 2 Mechanical repairs outside refrigerant
system 4HE DISTRIBUTOR IS THE ONE WHO DETERMINES WHO
QUALIlES FOR THIS PROGRAM 4HERE IS NO LABOR
WARRANTY JUST A COMMITMENT AND MEANS TO
BACK UP OUR PRODUCTS 9OU DECIDE WHEN AND
WITH WHOM TO USE THIS PROGRAM
7E WILL PROTECT OUR EQUIPMENT AND THEN PICK UP
A SECOND NINETY DAYS FOR THE SEASONAL
CHANGE
Residential Use
./2$9.% WILL PAY FOR REPAIRS OR REPLACEMENT
ON THE FOLLOWING BASIS WITHIN THE lRST DAYS
UP TO A MAXIMUM OF !IR #ONDITIONERS
Refrigerant leak 614A-0313 s 7ARRANTY 0AGE Commercial Use
&URNACES
2EPLACEMENT OF A HEAT EXCHANGER $175
Other repairs to system 4HE 0!# INCLUDES 0ACKAGE (EAT 0UMPS
0ACKAGE 'AS%LECTRICS -ATCHED 3PLIT 3YSTEM
!IR #ONDITIONERS AND -ATCHED 3PLIT 3YSTEM
(EAT 0UMPS
%XAMPLE 3YSTEM INSTALLED -AY WOULD BE
COVERED UNTIL !UGUST FOR COOLING THEN FOR THE
lRST NINETY DAYS OF THE HEATING SEASON IN
YOUR AREA 4HIS IS TO BE DETERMINED BY OUR
$ISTRICT 3ALES -ANAGER AND THE DISTRIBUTOR
Warranty Claim Procedures
The procedure for disposing of defective inWARRANTY PARTS CONSISTS OF THREE ELEMENTS
4HE CONTRACTORS RESPONSIBILITY
4HE DISTRIBUTORS RESPONSIBILITY
./2$9.%S RESPONSIBILITY
The Contractor’s Responsibility
4HE CONTRACTOR WHO HAS COMPLETED THE IN
WARRANTY SERVICE WORK MUST COMPLETE THE
7ARRANTY #LAIM FORM )T IS STRONGLY
ADVISED THAT THE FORM BE COMPLETED WHILE AT THE
HOME WHERE THE WORK IS BEING PERFORMED
4HE WARRANTY CLAIM MUST BE RETURNED
WITHIN DAYS AFTER THE SERVICE WORK WAS
COMPLETED !NY CLAIM SENT IN LATER THAN DAYS FOLLOWING SERVICE WORK MAY BE DENIED
A NORDYNE Distributor’s
Responsibility
!S A DISTRIBUTOR OF ./2$9.% PRODUCTS THE
DISTRIBUTOR AGREES TO ADMINISTER THE ./2$9.%
7ARRANTY PROGRAM IN HIS GEOGRAPHICAL TERRITORY
4HE CONTRACTOR MUST COMPLETE THE ./2$9.%
WARRANTY FORM BY INDICATING THE FOLLOWING
The Contractor’s I.D. number, is shown
4HE FULL ADDRESS INCLUDING POSTAL :)0 #ODE
and complete phone number of the company
THAT IS PERFORMING THE WARRANTY WORK
4HE MODEL NUMBER SERIAL NUMBER AND BRAND
NAME OF ALL COMPONENTS THAT ARE REQUIRED
0ROOF OF INSTALLATION OR PURCHASE INFORMATION
PROVIDED BY THE HOMEOWNER
4HE NAME AND PHONE NUMBER OF THE
HOMEOWNER
4HE NATURE OF THE COMPLAINT AND SPECIlC
TYPE OF SERVICE WORK PERFORMED IN FULL DETAIL
! DESCRIPTION AND THE ./2$9.% PART
NUMBER OF THE DEFECTIVE PART REPLACED
!TTACH THE MATERIAL TAG FROM THE CLAIM FORM
TO THE DEFECTIVE PART
2ETURN THE 7ARRANTY #LAIM FORM AND THE
DEFECTIVE PART TO THE ./2$9.% DISTRIBUTOR
IN CUSTOMERS AREA +EEP THE ORIGINAL FOR
CONTRACTORS lLES
614A-0313 Warranty - Page 11
Residential Marketing Manual
1. Processing the Warranty Claim Form
(#6070)
4HE ./2$9.% DISTRIBUTOR MUST VERIFY THAT
THE ./2$9.% 7ARRANTY #LAIM FORM
submitted by the contractor is completed
CORRECTLY AND ACCURATELY
4HE ITEMS ON THE 7ARRANTY #LAIM FORM TO
VERIFY AND lLL IN BY THE DISTRIBUTOR ARE
A $ISTRIBUTOR INFORMATION SUCH AS THE
distributor account NUMBER debit
MEMOREFERENCE NUMBER IF APPLICABLE
AND NAME IS COMPLETED
B 4HE CONTRACTORS )$ NUMBER NAME
ADDRESS CITY STATE :)0 #ODE AND
TELEPHONE NUMBER
C 4HE MODEL NUMBER SERIAL NUMBER AND
BRAND NAME OF EQUIPMENT OUTDOOR AND
INDOOR UNITS D 0ROOF OF PURCHASE WILL BE REQUIRED WHEN
THE UNIT IS OUT OF WARRANTY FROM THE SHIP
date and on all parts purchased over
THE COUNTER
E 3ERVICE DATE
F "E CERTAIN TO INCLUDE THE OWNERUSER
name and phone number
G 4HE COMPLAINT BY THE OWNERUSER AND
THE TYPE OF WORK PERFORMED
H 4HE NORDYNE part number and
DESCRIPTION OF THE DEFECTIVE PART RETURNED
I 0AY THE CONTRACTOR PER THE 0RODUCT
!SSURANCE #OMMITMENT OR protection
plan guidelines FOR THE IN WARRANTY
SERVICE WORK PERFORMED Circle the
E0!9 OR CREDIT ON THE 7ARRANTY #LAIM
form and complete the appropriate
section 614A-0313 s 7ARRANTY 0AGE J
)SSUE A CREDIT TO THE CONTRACTOR FOR THE
DEFECTIVE PARTS THAT ARE RETURNED
K Enter on eNORA WITHIN DAYS AFTER
THE DATE OF SERVICE !NY claims
(including corrections to refused
claims) submitted LATER THAN DAYS
FOLLOWING SERVICE MAY BE DENIED
L #OPELAND compressors that are less than
MONTHS OLD COMPARE MANUFACTURE
DATE TO SERVICE DATE AND HAVE A SERIAL
NUMBER THAT ENDS IN OR MUST BE
RETURNED WITHIN THE MONTH PERIOD
PER 4ECH "ULLETIN 2 *Direct return compressors require proof
OF DELIVERY FAXED OR MAILED TO ./2$9.%
The parts department has approved the use of
NON ./2$9.% PURCHASED COMPRESSORS FOR
WARRANTY REPLACEMENT PARTS (OWEVER IF A NON
./2$9.% COMPRESSOR IS USED THERE WILL BE A
FEE
/CCASIONALLY COMPRESSORS ARE MISSED WHEN
THEY ARE SCANNED INTO ./2$9.%S DATABASE
"ECAUSE OF THIS THE TAG OFF THE NEW COMPRESSOR
BOX IS REQUIRED TO PROVE THAT IT WAS PURCHASED
FROM ./2$9.% )F A CLAIM IS FAXED OR MAILED IN
THAT TAG IS REQUIRED TO PROCESS 7ITHOUT THE TAG
THERE COULD BE A FEE
#OPELAND -ODELS
#2 3ERIES
#2 #OM ,,#
#/ 4RANSFREIGHT
(WY 3OUTH "UILDING %
$ECATUR !, :2 3ERIES
#OPELAND #ORP
7ARRANTY ,AB
7 #AMPBELL 2D
3IDNEY /( #LAIMS INVOLVING COILCOMPRESSORUNIT CHANGE
outs must list the old and NEW model serial
numbers (If the unit is replaced, include the
indoor section model and serial number)
Please use the air handler serial number if an
ORIGINAL COIL IS REPLACED
2. Distribution of the Warranty Claim Form
A /NE COPY OF THE 7ARRANTY #LAIM FORM IS
KEPT BY THE CONTRACTOR
B /NE COPY OF THE 7ARRANTY #LAIM FORM IS
KEPT BY THE DISTRIBUTOR
C If the claim is not filed on eNORA,
send one legible copy of the Warranty
#LAIM FORM TO THE ./2$9.% 7ARRANTY
$EPARTMENT
NORDYNE’s Responsibility
)T IS THE RESPONSIBILITY OF THE 7ARRANTY
Department to:
0ROCESS THE 7ARRANTY #LAIM FORMS
COMPLETELY ACCURATELY AND IN A TIMELY
FASHION
0ROVIDE ASSISTANCE TO THE DISTRIBUTOR IN THE
COMPLETION OF THE ./2$9.% 7ARRANTY
FORM AS REQUESTED
0ROVIDE THE ./2$9.% DISTRIBUTOR WITH
ACCURATE WARRANTY COST INCURRED IN THE
DISTRIBUTORS TERRITORY
)SSUE CREDIT TO THE DISTRIBUTOR FOR IN WARRANTY
PARTS
Claim Turnaround Time
./2$9.% IS COMMITTED TO PROCESSING
WARRANTY accurate, complete claims WITHIN
ten (10) DAYS FROM THE DATE ./2$9.%S
7ARRANTY $EPARTMENT RECEIVES THE DOCUMENTS
&OR FASTER CREDITS USE E./2! TO PROCESS YOUR
CLAIMS
!NY CLAIM SUBMITTED TO ./2$9.% THAT IS OLDER
than ninety (90) days from the date of service
WILL BE REFUSED #ORRECTIONS TO REFUSED CLAIMS
MUST ALSO BE lLED WITHIN DAYS OF THE DATE
THE CLAIM WAS DENIED
3PECIAL .OTE #REDIT FOR LABOR ANDOR PARTS TO
THE DISTRIBUTOR WILL BE IN THE FORM OF A CREDIT
!LL CORRESPONDENCE ON 7ARRANTY #LAIM
procedures should be directed to:
./2$9.%
Warranty Department
0HOENIX 0ARKWAY
/&ALLON -/ Parts delivered to this address will be
refused unless specifically requested. !LL
WARRANTY CLAIM FORMS MUST BE LEGIBLE AND
COMPLETE Forms not meeting this basic
criteria will be returned unprocessed.
./2$9.% WILL CONTINUE ITS POLICY ON THE
PROCEDURES FOR DISPOSING OF DEFECTIVE IN WARRANTY
PARTS 4HE PROCEDURE WAS ESTABLISHED TO FACILITATE
the processing of credits to the contractor and
the distributor to reduce the added cost of
handling of the defective parts and to streamline
OVERALL WARRANTY OPERATIONS
0LEASE SEE PAGES FOR A LIST OF PARTS
that need to be returned including addresses
AND FREIGHT LINES
614A-0313 Warranty - Page 13
Residential Marketing Manual
PARTS TO BE RETURNED
Boards
Broad Ocean
Motor
Copeland
Broad Ocean
NORDYNE
Motor
1747 Cravens Rd LLC Dept NOR
Poplar Bluff MO 201 E 5th ST
63901
Washington
MO 63090
Danfoss Samsung
Company Company
Danfoss
TXVs
Anteater
MicroInverters &
Channel Interface Boards
NORDYNE NORDYNE NORDYNE NORDYNE NORDYNE
Copeland
1675 W.
2800 Hoff
2800 Hoff 2800 Hoff 2800 Hoff
2800 Hoff
Campbell Rd
Road
Road
Road
Road
Road
Dyersburg Dyersburg Dyersburg Dyersburg Dyersburg
Sidney OH
TN 38024
TN 38024 TN 38024 TN 38024
TN 38024
45365
Freight
Collect
Freight
Collect
Freight
Collect
Roadway
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
Units
made
after:
Code 017
Code 017
NORDYNE
8000 Phoenix
Parkway
O’Fallon MO
63368
Acct #
683902
Freight
Collect
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
Unit date
code
3-10
through
9-10
Code 029
Code 029
REPL
REPLM
624758
C6BA-F
C7BAMO
624759
C6BH-I
C7BHMO
624760
B6VMAX
B6BMMO
624761
B6VMAI
B6EMMX
624762
20 mths and
younger, last
number in
serial
number is 0,
1, and 2
624763
920915
622512
Dec-10
664348
624764
919943
622514
Apr-10
664349
624765
622520
Jun-10
664350
624767
622521
May-10
664576
624768
622522
Jul-10
669550
624769
622567
Nov-10
669552
622603
Mar-11
669553
624770
624771
622604
Mar-11
669554
624772
622605
Mar-11
669555
624773
622607
Apr-11
6695 56
624774
624719
Apr-10
669564
01-0160
Oct-06
6 69565
01-0161
Oct-06
669566
614A-0313 s 7ARRANTY 0AGE PARTS TO BE RETURNED CONTINUED
Boards
Broad Ocean
Motor
Copeland
Broad Ocean
NORDYNE
Motor
1747 Cravens Rd LLC Dept NOR
Poplar Bluff MO 201 E 5th ST
63901
Washington
MO 63090
Danfoss Samsung
Company Company
Danfoss
TXVs
Anteater
MicroInverters &
Channel Interface Boards
NORDYNE NORDYNE NORDYNE NORDYNE NORDYNE
Copeland
1675 W.
2800 Hoff
2800 Hoff 2800 Hoff 2800 Hoff
2800 Hoff
Campbell Rd
Road
Road
Road
Road
Road
Dyersburg Dyersburg Dyersburg Dyersburg Dyersburg
Sidney OH
TN 38024
TN 38024 TN 38024 TN 38024
TN 38024
45365
Freight
Collect
Freight
Collect
Freight
Collect
Roadway
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
Units
made
after:
Code 017
Code 017
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
Unit date
code
3-10
through
9-10
Code 029
Code 029
NORDYNE
8000 Phoenix
Parkway
O’Fallon MO
63368
Acct #
683902
Freight
Collect
20 mths and
younger, last
number in
serial
number is 0,
1, and 2
01-0162
Oct-06
669567
01-0163
Oct-06
669 568
01-0164
Oct-06
669578
01-0165
Oct-06
66968 1
01-0 166
Oct-06
669682
01-0167
Oct-06
6696 83
01-0168
Oct-06
669684
0 1-01 69
Oct-06
669686
01-0170
Oct-06
669690
01-0171
Oct-06
669691
01-0172
Oct-06
669692
01-0173
Oct-06
669695
01-0174
Oct-06
669711
01-0175
Oct-06
669770
01 -0 17 6
Oct-06
669771
01-0695
Oct-06
669772
01-0696
Oct-06
669806
01-0697
Oct-06
669808
614A-0313 Warranty - Page 15
Residential Marketing Manual
PARTS TO BE RETURNED CONTINUED
Boards
Broad Ocean
Motor
Copeland
Broad Ocean
NORDYNE
Motor
1747 Cravens Rd LLC Dept NOR
Poplar Bluff MO 201 E 5th ST
63901
Washington
MO 63090
Danfoss Samsung
Company Company
Danfoss
TXVs
MicroInverters &
Channel Interface Boards
NORDYNE NORDYNE NORDYNE NORDYNE NORDYNE
Copeland
1675 W.
2800 Hoff
2800 Hoff 2800 Hoff 2800 Hoff
2800 Hoff
Campbell Rd
Road
Road
Road
Road
Road
Dyersburg Dyersburg Dyersburg Dyersburg Dyersburg
Sidney OH
TN 38024
TN 38024 TN 38024 TN 38024
TN 38024
45365
Freight
Collect
Freight
Collect
Freight
Collect
Roadway
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
RDWY
AK,AZ,CA,
CO,HI,ID,
MT,NM,NV,
OR,UT,
WA,WY
Any state
other than
listed above
uses CNWY
Units
made
after:
Code 017
Code 017
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
Acct #
E5F799
Freight
Collect
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
UPS
Multiple
returns
RDWY
AK,AZ,
CA,CO,HI,
ID,MT,NM,
NV,OR,UT,
WA,WY
Any state
other than
listed
above uses
CNWY
Unit date
code
3-10
through
9-10
Code 029
Code 029
20 mths and
younger, last
number in
serial
number is 0,
1, and 2
01-0698
Oct-06
669809
01-0 699
Oct-06
669810
01-0701
Oct-06
669811
01-0702
Oct-06
669812
621830
Jul-10
669813
904861
669814
921216
669815
921650
669816
921217
669817
921651
669818
921218
669819
904863
669820
921652
669821
669822
669834
669845
669881
669882
614A-0313 s 7ARRANTY 0AGE Anteater
NORDYNE
8000 Phoenix
Parkway
O’Fallon MO
63368
Acct #
683902
Freight
Collect
Reasons That a Warranty Claim could be refused
)F A CLAIM WAS REFUSED AND CAN BE CORRECTED
PLEASE E MAIL WARRANTY NORDYNECOM WITH THE
CORRECTIONS )N THE SUBJECT LINE LIST THE CLAIM
NUMBER THAT WAS REFUSED
s “Need proof of delivery” – need proof that
THE PART WAS RETURNED % MAIL WARRANTY
NORDYNECOM ONE OF THE FOLLOWING TRACKING
NUMBER BILL OF LADING OR SIGNED DELIVERY RECEIPT
s “CLM Too old to process” – )F THE SERVICE
DATE WAS KEYED INCORRECTLY A SERVICE TICKET
WILL BE REQUIRED TO CORRECT % MAIL WARRANTY
NORDYNECOM THE CLAIM NUMBER AND A COPY OF
the service ticket
s “Need proof of purchase” – The unit that the
CLAIM WAS lLED ON IS OUT OF WARRANTY BY THE
SHIP DATE n % MAIL WARRANTY NORDYNECOM
WITH THE CLAIM NUMBER AND PROOF OF PURCHASE
s “Invalid new unit serial- Re-file” – the
REPLACEMENT SERIAL NUMBER IS INVALID n 2E
PROCESS THE CLAIM INCLUDING THE CORRECT NEW
unit serial number
s “Invalid serial” – ./2$9.% SERIAL NUMBERS
ARE DIGITS LONG AND START WITH A LETTER n
% MAIL THE CLAIM NUMBER AND THE CORRECT
SERIAL NUMBER TO WARRANTY NORDYNECOM
s “Need A-coil or Air Handler serial #” –
4HE CLAIM WAS lLED WITH THE OUTDOOR UNIT
SERIAL NUMBER % MAIL THE CLAIM NUMBER AND
THE ! COIL OR AIR HANDLER SERIAL NUMBER TO
WARRANTY NORDYNECOM
s “Need Authorization #” n THE WORK PERFORMED
IS NOT COVERED UNDER STANDARD PARTS WARRANTY
n .EED AN !UTHORIZATION NUMBER TO PROCESS
s “Need data plate” n NEED DATA TAG OFF THE UNIT
s “Need defect” – 4HE CLAIM WAS lLED WITHOUT
A TECHNICAL DEFECT ON WHY THE PART WAS REPLACED
– 7E NEED TO KNOW WHY THE PART WAS REPLACED
7HAT CAUSED THE PART TO FAIL IE #OMPRESSOR
LOCKED ROTOR AMPS "AD COMPRESSOR WILL NOT
BE ALLOWED
s “Need tag off new comp. box” – need the
TAG OFF OF THE REPLACEMENT COMPRESSOR BOX
s “Need unit returned” – on quality pledge all
UNITS MUST BE RETURNED AND TESTED
s “Not covered under warranty” n 4HE WORK
PERFORMED IS NOT A COVERED ITEM UNDER WARRANTY
s “Out of warranty” – the minimum residential
WARRANTY IS YEARS
s “Re-file” – the claim must be resubmitted
WITH THE CORRECT INFORMATION
s “See claim #” n THIS CLAIM WAS PAID UNDER A
DIFFERENT CLAIM NUMBER OR LABOR WAS ALREADY
PAID UNDER A DIFFERENT CLAIM NUMBER
s “Too many claims call Warranty” – the unit
has had more than 3 of the same part fail or
MORE THAN CLAIMS ON THE UNIT TOTAL n THE
servicer needs to call in and speak to the
WARRANTY DEPARTMENT
s “Wrong account re-file” – the distributor
NUMBER USED WONT PRICE PART REQUESTED n
2E lLE THE CLAIM USING THE CORRECT DISTRIBUTOR
NUMBER
s “Need new serial Re-file#” – 4HE CLAIM WAS
lLED WITHOUT THE NEW UNIT SERIAL NUMBER –
Please re-enter the claim and include the
replacement unit or coil serial number
614A-0313 Warranty - Page 17
Residential Marketing Manual
ePAY Program
NORDYNE Generated Checks
Labor Credit
#HECKS ARE PRINTED AT ./2$9.% AND SENT
DIRECTLY TO THE CONTRACTOR E0!9 CAN ONLY BE
initiated through the eNORA SYSTEM
1. Select CREDIT in the check list field of
eNORA.
2. 7RITE #2%$)4 IN THE Labor BOX OF THE
PAPER CLAIM Labor that is refused will be
noted to the distributor and a check will
not be sent to the contractor. This will
eliminate labor charge backs.
E0!9 CHECKS ARE TOTALED ONE CHECK FOR EACH
CONTRACTOR FOR ALL CLAIMS ENTERED THAT DAY
Details of claims are provided on the contractor’s
E0!9 CHECK STUB
1. Select ePAY in the check list field of
eNORA.
2. Checks (or direct deposits) are mailed
the following business day after
warranty approval.
614A-0313 s 7ARRANTY 0AGE Protection Plan Labor Rate Chart for
Plans Purchased Prior to November 2008
LABOR PROTECTION PLAN GUIDELINES
COMBUSTION SYSTEMS
REFRIGERANT SYSTEMS
ITEM
0RIMARY (EAT %XCHANGER
"LOWER -OTOR
'AS 6ALVE
ITEM
#OMPRESSOR
2EVERSING VALVE
!CCUMULATOR
#ONDENSING #OIL
$ISTRIBUTOR 4UBES (EAT 0UMPS
&IXED /RIlCE 0ISTON
3ERVICE 6ALVES
2ESTRICTION AT -ETERING $EVICE
%VAPORATOR #OIL
-UFmER
,EAKS ON MANUFACTURING JOINTS
TUBING
#ONDENSING FAN MOTOR
HOURS
!LL ELECTROMECHANICAL PART REPLACEMENTS ARE
ONE HOUR
HOURS
!LL ELECTROMECHANICAL PART REPLACEMENTS ARE
ONE HOUR
!LL WORK PERFORMED MUST CONTAIN COMPLETE
REPAIR DETAIL 4HIS IS A GUIDELINE FOR DISTRIBUTORS
TO FOLLOW
The guidelines contained in the contractor
enrollment form also apply to payments on all
WARRANTY CLAIMS
#LAIMS ABOVE THE MAXIMUM LABOR HOURS CAN BE
SUBMITTED THROUGH THE WARRANTY OR TECHNICAL
SERVICE DEPARTMENT FOR APPROVAL
614A-0313 Warranty - Page 19
Residential Marketing Manual
Protection Plan Labor Rate Chart for Plans Purchased after
November 2008
Compressor Bearing Unit
Filter Drier and Compressor 2 – 3 Tons
Filter Drier and Compressor 3.5 - 5 Tons
Contactor
Liquid Flow Control
Leak / Restriction
Low or High Pressure Switch
Reversing Valve
Reversing Valve Coil
Capacitor Run / Start
Time Delay Relay
Other Electrical
Refrigerant
R e fr i g e r a n t R e c o v e r y T i m e
Condenser Coil (includes recovery)
Evaporator Coil (includes recovery)
4
5
1
4
2
2
2 .5
1
1
1
1
$12 LB
.5
4.0
3.5
Air Handler and Evaporator Coil
Indoor Fan Motor
I n d o o r B l o w e r Wh e e l
Drain Pan
Indoor Coil Leak
Leak in Factory Joints
1.5
1.5
1
2.5
2.5
Furnace – Oil / Gas or Air Handler
All Fuel Control
Blower Motor up to 1 HP or bracket /
mount
Burners 1-3
Burners 4-6
Cad Cel l
Couplers
Door Switch
Fan & Limit Control – 4 or more wires
Fan / main control or ignition module
Fan, Sequencer, or other relay
Flame Sensor
Fuel Pump – oil system
Gas Valve
Heating Element Assembly
Furnace – Oil / Gas or Air Handler
Igniter – hot surface or electrode
non-sealed combustion
Igniter – hot surface or electrode
sealed combustion
Inducer / Combustion Assembly
Inducer Motor and/or Wheel
I n t e g r a t e d C o n t ro l B o a r d
Main, Auxiliary or Spill (rollout) Limits
2 – wire
Misc. Internal Wiring
Pressure Switch
Primary and Secondary Heat Exchanger
Selector Switch
Transformer
1
1
1
1.5
1
1.5
1
1.5
1
1
1
1
1.5
1.25
Note: For multiple repairs, NORDYNE will allow the hours available for the higher repair job and
half of the time for any subsequent parts.
614A-0313 s 7ARRANTY 0AGE 1
1.5
1
1.5
1.5
1
1
1.0
6
1.5
1