User’s Manual
www.vtechphones.com
Model: VT5875
Table of contents
Getting started . . . . . . . . . . . . . . . . . . . . . 4
Before you begin . . . . . . . . . . . . . . . . . . . . . 4
Parts checklist . . . . . . . . . . . . . . . . . . . . . 4
Installation . . . . . . . . . . . . . . . . . . . . . . . . 5
Choose location . . . . . . . . . . . . . . . . . . . . 5
Install handset battery . . . . . . . . . . . . . . . . . 5
Power guard/spare battery charger feature . . . . . . 6
Connect power to telephone base/handset chargers . 7
Connect to phone line . . . . . . . . . . . . . . . . . 7
Wall mounting . . . . . . . . . . . . . . . . . . . . . 8
Charge the handset battery . . . . . . . . . . . . . . 9
Check for dial tone . . . . . . . . . . . . . . . . . . 9
Belt clip (optional) . . . . . . . . . . . . . . . . . . . 9
Registration . . . . . . . . . . . . . . . . . . . . . . . 10
To register your accessory handsets . . . . . . . . . 10
Re-register existing handsets to a new base . . . . . 10
De-register all system handsets . . . . . . . . . . . 10
Basic operation . . . . . . . . . . . . . . . . . . . . 11
Handset and base indicators . . . . . . . . . . . . . . 11
Handset display . . . . . . . . . . . . . . . . . . . . 11
Base display . . . . . . . . . . . . . . . . . . . . . 12
Handset layout . . . . . . . . . . . . . . . . . . . . . 13
Base unit layout . . . . . . . . . . . . . . . . . . . . . 14
Telephone operation . . . . . . . . . . . . . . . . . . 15
Making calls . . . . . . . . . . . . . . . . . . . . . 15
From the handset: . . . . . . . . . . . . . . . . . . 15
From the base unit . . . . . . . . . . . . . . . . . . 15
Answering calls . . . . . . . . . . . . . . . . . . . . 15
From the handset . . . . . . . . . . . . . . . . . . . 15
From the base unit . . . . . . . . . . . . . . . . . . 15
Flash function . . . . . . . . . . . . . . . . . . . . . 16
Redial function . . . . . . . . . . . . . . . . . . . . 16
Mute function . . . . . . . . . . . . . . . . . . . . . 16
Conference call . . . . . . . . . . . . . . . . . . . . 16
Volume control . . . . . . . . . . . . . . . . . . . . 17
Transferring calls . . . . . . . . . . . . . . . . . . . 17
Intercom call . . . . . . . . . . . . . . . . . . . . . 18
Call forward . . . . . . . . . . . . . . . . . . . . . . 19
Handset locator . . . . . . . . . . . . . . . . . . . . 19
Operating range . . . . . . . . . . . . . . . . . . . 20
Headset . . . . . . . . . . . . . . . . . . . . . . . . 20
Handset display screen messages . . . . . . . . . . 21
Base display screen messages . . . . . . . . . . . 23
Telephone settings . . . . . . . . . . . . . . . . . . . 24
Ringer volume . . . . . . . . . . . . . . . . . . . . 24
Ringer tone . . . . . . . . . . . . . . . . . . . . . . 24
Key tone . . . . . . . . . . . . . . . . . . . . . . . 25
Language . . . . . . . . . . . . . . . . . . . . . . . 25
Dial type . . . . . . . . . . . . . . . . . . . . . . . 25
Telephone directory . . . . . . . . . . . . . . . . . . . 26
Storing a new entry . . . . . . . . . . . . . . . . . . 26
Review/dial from the phonebook . . . . . . . . . . . 27
Edit a phonebook entry . . . . . . . . . . . . . . . . 28
Delete a phonebook entry . . . . . . . . . . . . . . 28
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . 29
Shared call log . . . . . . . . . . . . . . . . . . . . 29
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Table of contents
About call history (caller ID) . . . . . . . . . . . 30
Review call history . . . . . . . . . . . . . . . . . . 30
Delete records from call history . . . . . . . . . . . 30
Delete a specific call: . . . . . . . . . . . . . . . . . 30
Delete all calls: . . . . . . . . . . . . . . . . . . . . 30
Dial a displayed number . . . . . . . . . . . . . . . 30
Store a call history record in the directory . . . . . . 31
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . 32
Access voicemail . . . . . . . . . . . . . . . . . . . 32
Clear voicemail . . . . . . . . . . . . . . . . . . . . 32
Program the voicemail access keys . . . . . . . . . 32
Program password . . . . . . . . . . . . . . . . . . 33
Program the VOICEMAIL key . . . . . . . . . . . . 33
Program the PLAY key . . . . . . . . . . . . . . . . 33
Program the SKIP key . . . . . . . . . . . . . . . . 34
Program the ERASE key . . . . . . . . . . . . . . . 34
Reset all codes . . . . . . . . . . . . . . . . . . . . 34
Custom pay-per-use (PPU) features . . . . . . . . . . 35
PPU keys on base . . . . . . . . . . . . . . . . . . 35
PPU keys on handset . . . . . . . . . . . . . . . . . 35
Change PPU key setting . . . . . . . . . . . . . . . 36
Change auto call back number . . . . . . . . . . . . 36
Change three-way calling number . . . . . . . . . . 37
Change repeat dialing number . . . . . . . . . . . . 37
Reset all codes . . . . . . . . . . . . . . . . . . . . 37
Batteries . . . . . . . . . . . . . . . . . . . . . . . . . 38
Battery care and maintenance . . . . . . . . . . . . 38
Replacing the handset battery . . . . . . . . . . . . 38
Additional information . . . . . . . . . . . . . . . . 39
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 39
Maintenance . . . . . . . . . . . . . . . . . . . . . . . 46
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 46
Important safety instructions . . . . . . . . . . . . . . 48
FCC, ACTA and IC regulations . . . . . . . . . . . . . 49
The RBRC ® seal . . . . . . . . . . . . . . . . . . . . . 50
Technical specifications . . . . . . . . . . . . . . . . . 51
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
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NEED HELP?
This manual has all the feature operations and troubleshooting you need to
install and operate your new VTech telephone. Please take the time to review
it thoroughly to ensure proper installation so you can enjoy the benefits of this
VTech innovative and feature-rich product. You can also visit our website at
www.vtechphones.com for support, shopping, and everything new at VTech.
In Canada, please visit www.vtechcanada.com.
Call VTech toll free from the US at 1 (800) 595-9511
Call VTech toll free from Canada at 1 (800) 267-7377
www.vtechphones.com
Getting started
Before you begin
Parts checklist
• Important!
Before using this
telephone, you
must read the
important safety
instructions on
page 47.
1. Handsets (2)
2. Base unit
3. Charger
4. Batteries (2)
5. Telephone line cord
6. Belt clips (2)
7. Base wall mounting bracket
8. AC power adapter
9. Charger power adater
10. User’s manual
To purchase replacement
batteries, visit us on the web
at www.vtechphones.com or
call VTech Communications,
Inc. at 1-800-595-9511. In
Canada, c ontac t V Tech
Telecommunications Canada
Ltd. at www.vtechcanada.
com or 1-800-267-7377.
Handsets (2)
Batteries (2)
AC power adapter
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Base unit
Telephone
line cord
Belt clips (2)
Charger
power adapter
Charger
Base wall mounting
bracket
User’s manual
Choose location
For maximum performance of your cordless
telephone system:
1.Choose a central location for your base
unit.
2. Install your phone(s) as far away as
possible from any other cordless
(wireless) devices such as cordless
telephones, 802.11 wireless routers (for
example, WiFi), etc.
3. Install your phone(s) as far away
as possible from other electronic
equipment such as microwave ovens,
televisions, computers, etc.
4. Install your telephone equipment away
from heat sources and sunlight.
5.A void excessive moisture, dust or
extreme cold.
Install handset battery
a) Align the two holes in the plug with
the socket pins, then snap the plug
into place.
b) Place the battery in the compartment.
c) Replace cover by sliding it up into
place.
d) Place the handset in its base when
not in use to ensure maximum daily
performance.
e) Be sure to charge the battery for a
minimum of 16 hours before using your
phone.
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• Use only the VTech
battery pack supplied
with your phone.
• Place the handset in
its telephone base
when not in use to
ensure optimum
performance.
CAUTION: To reduce
the risk of fire or injury,
read and follow these
instructions:
1. Use only the battery
supplied, or quivalent
2. Do not open or
mutilate the battery
Released electrolyte
is corrosive and may
cause damage to the
eyes or skin It may
be toxic if swallowed
3. Exercise care in
handling battery in
order not to short
the battery with
conducting materials
such as rings,
bracelets, and keys
The battery or
conductor may
overheat and cause
burns.
Getting started
Installation
Installation
Power guard/spare battery charger feature
• When using the
phone during
power backup
mode, audio
quality may be compromised
due to reduced
power availability.
Your phone can use the spare battery in the base unit to provide operational backup in the event of a
power failure. With a fully charged battery in the spare battery charger, you will still be able to place
and receive calls from the handset for up to 1.5 hours.
The spare battery can also be used to replace a drained handset battery, ensuring uninterrupted use.
A spare battery can be purchased from most retail stores that carry electronic equipment.
1. Open the spare battery compartment by pressing the lever on the cover as shown below in diagram
one. Then pull the compartment cover up, as shown in diagram two.
2. Align the two holes in the plug with the socket pins, then snap the plug into place. Place the battery
in the charger as shown in the diagram below.
3. Replace the spare battery compartment cover. The spare battery takes 16 hours to fully charge a
drained battery.
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Connect power to telephone base/handset chargers
1. Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector
into the bottom of the telephone base.
2. Choose the location for your charger, and plug its power supply into an electrical outlet.
Modular
telephone jack
Standard
electrical outlet
Caution: Use only
the VTech power
supply provided
with your phone.
Standard
electrical outlet
Connect to phone line
Plug one end of the telephone line cord into the jack at the bottom of the telephone base, Then plug
the other end of the cord into the wall outlet.
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Getting started
Installation
Installation
Wall mounting
Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting
is optional.
1. Run the power and telephone line cords through the slots in the bracket, connecting them to the
jacks located on the underside of the base.
2. Plug the adapter into an electrical outlet, and the connector to the bottom of the base unit.
3. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to
the wall jack.
4. Line up the tabs on the wall mount adapters with the holes at the bottom of the base unit. Snap
the wall mount bracket firmly in place.
5. Mount the base unit on the wall. Position the base unit so the mounting studs will fit into the holes
on the wall mount bracket. Slide base unit down on the mounting studs until it locks into place
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Charge the handset battery
Place the handset in the base. Be sure to charge the battery for at least 16 hours before using your
phone.
Check for dial tone
fter the batteries are charged, pick up the handset and press ON; you should hear a dial tone. If
A
you do not, try this phone in another phone jack.
Belt clip (optional)
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• Your phone contains
an internal noise filter
(for DSL subscribers).
This means, If you
subscribe to DSL
service, you
shouldn’t experience
interference or noise
when using your
phone due to your
DSL service.
Getting started
Installation
Registration
Your phone can operate up to four handsets. To order additional handsets call the supplier.
• The 15-digit base
ID code may
contain numbers
and characters,
including 0
through 9 and *.
Make sure you
enter all 15 digits.
• If you do not
enter the correct
digit sequence,
you will hear an
error tone. Press
DELETE/MUTE
key to backspace
to erase a
character(s) and
carefully re-enter
the base ID code.
• De-registering all
system handsets
will prevent any
handset from
placing calls until
the handset is
re-register to the
base.
10
To register your accessory handsets
1. After charging the battery, the screen will display:
ENTER BASE ID
###############
2. On the base unit, press MENU/SEL, then scroll to DISPLAY BASE ID,
press MENU/SEL.
3. Enter the 15 digit base unit ID code, If you make a mistake, press the DELETE/MUTE key to
backspace (delete characters), then enter the correct information.
4. Press MENU/SELECT to complete the registration process.
SEARCHING...
5. Once a valid base ID code has been entered, the display will blank for
a second or two, and then show:
6. If the base accepts the new handset, after several seconds the new
handset will show:
HANDSET X
Where X is the new handset number assigned, sequentially, by the base.
Re-register existing handsets to a new base
1. Install your new base unit, the handset(s) will display SEARCHING…, press and hold the MENU/
SELECT button for two seconds.
2. The handset will display:
3. Follow steps 2 through 6 in To register your accessory handsets
ENTER BASE ID
above.
###############
De-register all system handsets
1. With the phone in idle, press *883244# on the base.
2. Then press MENU/SEL, IN USE and CHARGE, the POWER LED will illuminate briefly before
returning to idle.
3. This will erase all handsets registered to the base. The handsets will
now prompt you to:
ENTER BASE ID
###############
4.Re-register the handset(s) to base by following steps 2 through 6 in To
register your accessory handsets above.
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Handset and base indicators
Handset display
Icon
Description
MUTE
Turns on when the microphone is muted.
NEW
Turns on when there are new call log entries.
Turns on when the ringer is muted.
Basic operation
Low battery indicator and charging indicator.
LED is on when in handsfree mode.
VOICEMAIL
On when new voicemail is detected. Service must be subscribed through your
local telephone company.
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11
Handset and base indicators
Base display
Icon
Description
MUTE
• MUTE turns on when the microphone is muted.
• LED is on when microphone is muted
NEW
Turns on when there are new call log entries.
Turns on when the ringer is muted.
Displays when spare battery is charging in the base unit.
IN USE
On when the phone is off hook.
CHARGE
On when the handset is charging in the base.
VOICEMAIL
On when new voicemail is detected. Service must be subscribed through
your local telephone company.
LED is on when base speakerphone is in use.
SPARE BATT
12
• LED flashes when the base is operating on spare battery power.
• LED is on when a spare battery is charging and the power adapter is
plugged into the base.
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Basic operation
• In the event of a
power failure, if
a spare battery
is charging in the
base, the base
will go into backup
mode and use the
spare battery for
power.
Handset layout
Basic operation
1. Antenna
2. CID
3. Redial/pause
4. On/flash
5. Dialing key (0 - 9, *, #)
6. Voicemail
7. Play
8. Skip
9. Menu/select
10.
11. Speaker
12. Mute/delete
13. Off/clear
14. Billed services
15. Intercom
16. Erase X
16
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13
Base unit layout
1. Intercom
2. In use
3. Spare battery
4. Charge
5. Microphone
6. Auto call back
7. Three-way calling
8. Repeat dialing
9. Number keys
10. Speaker
11. Mute
12. Flash
13. Redial/pause
14. CID
15. EXIT
16. Delete
17.
18. Menu/select
19. Skip
20. Volume
21. Erase
22. Voicemail
23. Play
14
23
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Telephone operation
Making calls
Basic operation
From the handset:
Press ON (or, SPEAKER (
) to use the handset speakerphone feature).
Dial the phone number.
-ORDial the phone number first; then press ON or SPEAKER (
).
As you are entering numbers, press DELETE/MUTE or OFF/CLEAR to
backspace and make corrections, or press and hold PAUSE to enter a three
second dialing pause. Press OFF to end your call.
From the base unit
• Press SPEAKER (
). Dial the phone number.
-OREnter the phone number first; then press SPEAKER (
)
As you are entering numbers, press DELETE or EXIT to backspace and make
corrections, or press and hold PAUSE to enter a three second dialing pause.
• Press SPEAKER (
) to end your call.
Answering calls
From the handset
• Press ON, SPEAKER or any of the number keys.
• Press OFF to end your call.
From the base unit
• Press SPEAKER (
• Press SPEAKER (
) or any of the dialing keys (0-9, *, #).
) to end your call.
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15
Telephone operation
Flash function
• Use FLASH to
access other
phone company
subscriber
services, as
described by your
provider.
• To end a
conference call,
press OFF at
he handset or
on the base.
The conference
call will not be
terminated until
all handsets or
base unit have
disconnected
from the call.
You can use your phone with services such as call waiting. When you receive a call waiting signal,
simply press the FLASH key to switch to the new call. Press FLASH again to switch back to the
original call.
Redial function
• Press REDIAL to display the last telephone number dialed from the handset or base unit (up to
32 digits). Use or to scroll through the five previously dialed numbers.
When the beginning or the end of the redial list is reached, a double beep will sound.
• When the desired number is reached, press ON or SPEAKER ( ) to dial.
• Press DELETE/MUTE on the handset (or DELETE on the base) to delete the number from the
redial memory.
• Press OFF/CLEAR on the handset (or EXIT on the base) to exit the redial review list.
Mute function
• During an active call, press the MUTE key on handset or base unit
to disable the microphone. The screen will display:
• Press MUTE again to return to normal two way conversation.
MICROPHONE ON will display briefly.
Conference call
PHONE
00:00:25
MICROPHONE MUTED
MUTE
Your phone is capable of supporting conference calls between system handsets or base. It is possible
to establish a conference between any two handsets (or a handset and the base) and the external
line.
If a handset or base already has a connection to the external line, and
PHONE
00:00:25
any other handset or base goes off-hook, a conference is immediately
established. The handsets will show:
16
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Telephone operation
Volume control
Press the VOLUME button
on the handset or press the VOLUME button on the base to adjust
listening volume. Each button press raises or lowers volume by one level. When you change the
volume level, the new setting is saved. The new volume level will be applied each time you use the
handset, speakerphone or headset.
Transferring calls
• Select the number of the handset to which the call is to be transferred
1-4 or 0 for base. For example if you intercom handset 2 the display
will show:
CALLING
HANDSET 2
• Press ON, SPEAKER or INTERCOM on the handset or base being
called to answer the intercom call. You may now discuss the external
call with the person who answered the other handset or base.
• On the handset, press the OFF key to transfer the external call to the
other handset or base. (If transferring from the base, press SPEAKER
to transfer.)
HANDSET 1
IS CALLING
CALL TRANSFERRED
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17
Basic operation
You can transfer calls between the base and any handsets registered to it.
While you are on an external call, using transfer allows you to speak to the person who answers at
the base or handset you are calling before releasing the external call to them.
• Press INTERCOM key on the handset or base, it will display:
TRANSFER TO:
• If the returned
call is not
answered within
30 seconds, the
external call
will end
automatically.
• While in transfer
mode (before
releasing the
call) you may
toggle back and
forth between
the external call
(the display will
show OUTSIDE)
and the intercom
call (the display
will show
INTERCOM)
by pressing the
INTERCOM key.
Telephone operation
Intercom call
You can intercom between the base and any handsets registered to it.
• From the idle (off) mode, press INTERCOM. The handset will
INTERCOM TO:
display:
• Select a number of the handset to be called (1-4 or 0 for base).
For example if you intercom the base the display will show:
• Press INTERCOM, ON or SPEAKER (
) on the handset (or
base) to answer the intercom call. The screens will display:
• Press INTERCOM, OFF/CLEAR on the handset (or EXIT on the
base) to end the call
If the handset/base you are attempting to intercom is out of range, or
on an external call, the display will show:
18
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CALLING
BASE
INTERCOM
UNABLE TO CALL
TRY AGAIN
Telephone operation
Call forward
You can forward calls between the base and any handsets registered to it.
• A handset on an external call can forward it to any other handset or base.
• Press and hold the INTERCOM key on the handset, it will display:
CALL FORWARD
Basic operation
• Enter the handset number you wish to forward to or 0 for base.
The handset will display:
FORWARD TO:
• At the handset or base press ON, SPEAKER or any of the dialing
keys (0-9, *, #) to answer the call.
If the handset or base being called does not respond in about one
minute, the external call will be returned to originating handset or base
and the display will show:
Handset locator
• From the idle (off) mode, press MENU/SEL on the base unit, then
use
or
key to scroll to HANDSET LOCATOR.
CALL BACK
> HANDSET LOCATOR
DISPLAY BASE ID
PAGING
• Press MENU/SEL, display will show:
ALL HANDSETS
• To end the page, press ON, SPEAKER, or any dial pad key (0-9,*,#)
on the handset, or press MENU/SEL or EXIT on the base.
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19
Telephone operation
Headset
You can use this telephone handsfree when you install a compatible
2.5 mm headset, purchased separately.
Plug the headset into the jack located on the side of the handset
(under the small rubber flap). Do not force the connection, but make
sure the plug fits securely.
Operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications
Commission (FCC). This handset and base can only communicate over a certain distance. The range
may be affected by the weather or the construction of your home or office.
If you receive a call while you are out of range, the handset might not ring or if it does ring, the call
might not connect when you press ON. Move closer to the base, then press ON to answer the call.
If you move out of range during a phone conversation, you might hear noise or interference, or you
may lose the call. To improve reception, move closer to the base.
If you move out of range while on a call and the call is lost, your line may remain busy. To hang up
properly, walk back into range, periodically pressing OFF.
20
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Telephone operation
Handset display screen messages
When:
PHONE
The handset is in use.
ENDED
The handset is on hook.
NO ENTRIES
You are accessing an empty directory or call log.
LIST FULL
You are saving to a full directory.
MICROPHONE MUTED
The call is on mute.
SPEAKER
The handset speakerphone is in use.
LOW BATTERY
The battery needs to be recharged.
INCOMING CALL
There is a call coming in.
NEW VOICE MAIL
There are new voicemail messages.
X NEW CALLS
There are new calls in the call log.
SEARCHING...
The handset has lost communication with the base.
BASE IS PAGING
The base is paging handset(s).
BASE IS CALLING
The base is calling.
CALLING HANDSET X
Calling another handset.
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Basic operation
Screen displays:
21
Telephone operation
Handset display screen messages
22
Screen displays:
When:
CALLING BASE
Calling the base.
HANDSET X IS CALLING
Other handset is calling.
LINE IN USE
An extension phone is in use.
NO LINE
There is no telephone line connected.
ALREADY SAVED
The telephone number you have entered is already
stored in the directory.
SAVED
Your operation is successful.
WARNING CHECK BATTERY!
•
•
•
PLACE IN CHARGER
The battery is very low. The handset should be placed
in the base unit or charger.
CHARGING
A handset with a low battery has been placed in the
base unit or charger.
The battery is not installed properly in the handset.
-ORThe battery needs to be replaced.
-ORAn incorrect battery has been installed by mistake.
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Telephone operation
Base display screen messages
When:
SPEAKER
The speakerphone is in use.
ENDED
The speakerphone is on hook.
NO ENTRIES
You are accessing an empty directory or call log.
LIST FULL
The directory is full, no new data can be saved.
MICROPHONE MUTED
The call is on mute.
INCOMING CALL
There is a call come in.
PAGING ALL HANDSETS
The base is paging handset(s)
CALLING HANDSET X
Calling a handset.
LINE IN USE
An extension phone is in use.
NO LINE
There is no telephone line connected
ALREADY SAVED
The telephone number you have entered is already stored in
the directory.
NEW VOICE MAIL
There are new voicemail messages.
X NEW CALLS
There are new calls in the call log
HANDSET X CALLING
One of the cordless handsets is calling.
SAVED
Your operation is successful.
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Basic operation
Screen displays:
23
Telephone settings
Ringer volume
• From the idle (off) mode, press MENU/SELECT on the handset
• Settings for the
handset and
the base must
be programmed
separately. For
example, when
you set the ringer
volume for the
handset, it will not
automatically set
in the base.
(or MENU/SEL on the base) then the
VOLUME.
or
key to RINGER
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
> RINGER VOLUME
RINGER TONE
RINGER VOLUME
The current ringer volume will be shown:
• Press the
or
keys or enter a digit (0 through 6) to the desired
volume. The current ring tone is played. At the lowest setting, display
will show:
The handset or base will not ring when a call comes in if ringer volume
is set to the lowest setting.
RINGER VOLUME
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
Ringer tone
• From the idle (off) mode, press MENU/SELECT on the handset (or
MENU/SEL on the base) then the or keys to RINGER TONE.
• Press MENU/SELECT on the handset (or MENU/SEL on the
base).
• Press the or keys (or enter a digit 0 through 9) to sample the ring
tones. The screen will show:
• Press MENU/SELECT on the handset (or MENU/SEL on the
base).
24
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> RINGER TONE
KEY TONE
RINGER TONE
1
Telephone settings
Key tone (preset to on)
• From the idle (off) mode, press MENU/SELECT on the handset
> KEY TONE
LANGUAGE
KEY TONE
ON
Language (preset to English)
> LANGUAGE
• From the idle (off) mode, press MENU/SELECT on the handset (or
MENU/SEL on the base) then the or keys to LANGUAGE.
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
Press the or keys to scroll from English to French or Spanish.
• Press MENU/SELECT on the handset (or MENU/SEL on the
base).
CLR VOICE MAIL
LANGUAGE
ENGLISH
• When the phone
is set for pulse
dial mode, it
is possible
to switch to
temporary tone
mode during an
ongoing call by
pressing *. Once
pressed, tone will
be used for rest
of the call. After
you hang up, the
phone will return
to pulse dialing
for the next call.
Dial type (preset to tone)
• From the idle (off) mode, press MENU/SELECT on the handset (or
MENU/SEL on the base) then or keys to DIAL TYPE.
• Press MENU/SELECT on the handset (or MENU/SEL on the base)
then use or keys to scroll from TONE to PULSE.
• Press MENU/SELECT on the handset (or MENU/SEL on the
base).
> DIAL TYPE
PHONEBOOK
DIAL TYPE
TONE
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25
Basic operation
(or MENU/SEL on the base) then the or keys to select KEY
TONE.
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
The current setting will be shown. Use the or keys to scroll to
ON or OFF. When set to on, the handset will emit a beep whenever
a key is pressed.
• When the desired option is shown, press MENU/SELECT on the
handset (or MENU/SEL on the base).
Telephone directory
Your phone can store up to 50 numbers with names in memory. Each memory location can hold up
to 32 digits for the number and 16 characters for the name.
• If you register
additional
handsets to
your base, the
handsets share
a common
phonebook,
which is stored
in the base.
This means that
entries inserted
by a handset or
base unit are
available for all
handsets and the
base unit. and
if one deletes a
phonebook entry,
it will disappear
from all handsets
and base unit.
26
Storing a new entry
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
> STORE
• With PHONEBOOK highlighted, press MENU/SELECT on the
REVIEW
handset (or MENU/SEL on the base).
• Press or to select STORE. Press MENU/SELECT on the handset
(or MENU/SEL on the base).
ENTER NUMBER
• You will be prompted to ENTER NUMBER.
555-123-4567_
Use the dialing keys to enter the number you wish to store in the
phonebook. Press the DELETE/MUTE on the handset (or DELETE on
the base) to backspace and make corrections. Press MENU/SELECT
on the handset (or MENU/SEL on the base).
ENTER NAME
• You will then be prompted to ENTER NAME. Use the dialing
_
keys to spell the name. Use the and keys to move the cursor.
Press DELETE/MUTE on the handset (or DELETE on the base) to
backspace and make corrections. Press MENU/SELECT on the handset (or MENU/SEL on the
base).
• You’ll hear a confirmation tone, and the new phonebook entry will be displayed.
• If the phonebook is full, the handset or base unit will display:
LIST FULL
• You can also press REDIAL then
or
keys to scroll to the
previously dialed number from the redial list you want to store in the
phonebook. Press MENU/SELECT on the handset (or MENU/SEL
on the base).
• While entering numbers, press and hold PAUSE to add pauses if
ALREADY SAVED
necessary.
• If there is a duplicate number in the phonebook, the display will
show:
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Telephone directory
Each press of a particular key causes characters to be displayed in the following order:
Key
Character versus # of key presses
2
1
#
2
A
B
3
D
E
4
G
5
3
4
5
6
7
,
-
.
&
C
2
a
b
c
F
3
d
e
f
H
I
4
g
h
i
J
K
L
5
j
k
l
6
M
N
O
6
m
n
o
7
P
Q
R
S
7
p
q
8
T
U
V
8
t
u
v
9
W
X
Y
Z
9
w
x
0
0
*
*
?
!
/
(
)
@
#
space
8
9
r
s
y
z
Basic operation
1
1
Review/dial from the phonebook
• Press MENU/SELECT on the handset (or MENU/SEL on the base). With PHONEBOOK highlighted,
press MENU/SELECT on the handset (or MENU/SEL on the base). With the REVIEW highlighted,
press MENU/SELECT on the handset (or MENU/SEL on the base).
- OR Andrew
With the handset or base unit in idle, press , the handset or base
123-4567
unit goes directly into phonebook review mode.
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27
Telephone directory
•When reviewing
the phonebook,
the second line
of the display will
show the phone
number, up to
16 digits. For
numbers longer
than 16 digits,
only the first 13
digits will be
shown. Press *
or # to scroll the
phone number
to see the
additional digits.
• If there are no
entries in the
phonebook,
when it is
accessed, NO
ENTRIES will
display.
• Scroll through the phonebook entries using the and keys or enter
first character of the name to be searched (using the digit keys) and
continue navigating using the or keys as scroll keys, until you
reach the entry to be dialed.
• Press ON or SPEAKER (
), to dial the number.
Edit a phonebook entry
555-123-4567
PHONE
00:00:10
Andrew Smith
• Follow the first two steps in Review/dial from the phonebook (page
26) to reach the entry to be edited.
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
• Press DELETE/MUTE on the handset (or DELETE on the base) to backspace then enter the correct
number. Press and hold PAUSE to add pauses if necessary. You can also press REDIAL, then the
or keys to scroll to the previously dialed number from redial list
you want to store in the phonebook. Press MENU/SELECT on the
Andrew Smith
handset (or MENU/SEL on the base).
555-123-4567
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
• You are now prompted to EDIT NAME. Press DELETE/MUTE on
the handset (or DELETE on the base) to backspace, then use the
dialing keys to enter the correct name (see page 26). Use the and
keys to move the cursor.
EDIT NAME
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
Andrew
A confirmation tone will sound.
Delete a phonebook entry
•
•
•
28
Andrew Smith
Follow the first two steps in Review/dial from the phonebook.
Press DELETE/MUTE on the handset (or DELETE on the base).
A confirmation tone will sound.
The handset or base will then move to the next entry if any.
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Andrew Smith
555-123-4567
Caller ID
Caller’s name
Andrew Smith
555-123-4567
Caller’s telephone number
NEW 6/15 10:15PM
Date of call
Basic operation
Shared call log
Time of call
The caller ID log is stored in the base, and is shared by the system handsets. Changes made at the base or
a handset will be reflected in all handsets and the base.
If the number of an incoming call matches an entry in your directory, the name will display exactly how you’ve
entered it in the phonebook. For example, if Christine Smith calls, her name will appear as Chris if that is how
you entered it into the phonebook.
Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone
service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even
when you’re on another call.
You may need to change your phone service to use this feature. Contact your service provider if:
• You have both caller ID and call waiting, but as separate services (you may need combined service).
• You have only caller ID service, or only caller waiting service.
• You don’t subscribe to any caller ID or call waiting services.
You can use this product with regular caller ID service, and you can use this product’s other features without
subscribing to either caller ID or combined caller ID with call waiting service.
There are fees for caller ID services, and they may not be available in all areas.
This product can provide information only if both you and the caller are in areas offering caller ID service,
and if both telephone companies use compatible equipment.
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29
Caller ID
About call history (caller ID)
•
If you answer a call
before the caller ID
information
appears on the
screen, it will not
be in the call
history.
Your phone can store up to 50 calls in its caller ID memory. When the memory is full, the oldest
call will be deleted to make room for new incoming call information. For each call that comes in, the
screen displays the following information between the first and second rings:
• Your caller’s name (15 letters are sent by your telephone company).
• The caller’s area code and telephone number.
Andrew Smith
• The time and date of the call.
555-123-4567
Review call history
NEW 6/15 10:15PM
1. Press (CID) to view call history.
2. Use and to scroll through records in call history.
Delete records from call history
Delete a specific call:
1. Locate the record you want to delete from call history.
2. Press DELETE/MUTE on the handset (or DELETE on the base). You’ll hear a confirmation
beep.
Delete all calls:
1. With the handset in call log mode, press and hold DELETE/MUTE
DELETE ALL
on the handset (or DELETE on the base). The screen displays:
CALLS?
2. Press MENU/SELECT on the handset (or MENU/SEL on the base).
You’ll hear a confirmation beep.
Dial a displayed number
1. Locate the record in call history that you want to dial.
2. If you wish to change how the number is dialed, press #. The screen displays alternate dialing
sequences available for this call.
When the number is correctly displayed for dialing, press ON or SPEAKER.
30
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Caller ID
Store a call history record in the directory
1. Locate the record in the call history you want to store in the directory.
2. If you wish to change how the number is stored, press #. The screen displays alternate dialing
sequences available for this call.
3. Press MENU/SELECT on the handset (or MENU/SEL on the base), You’ll hear a confirmation
beep.
When:
PRIVATE NUMBER
The other party is blocking name and/or number
information.
UNKNOWN NUMBER
Your phone company is unable to receive information
about this caller’s name and/or number.
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31
Basic operation
Screen Displays:
•Press OFF/
CLEAR on the
handset(s) (or
EXIT on the base)
at any time to exit
call history.
• If both the name and number are not provided, UNABLE TO
SAVE will be
displayed.
Voicemail
Access voicemail
•In order to use
these features,
you must
subscribe to
and activate
voicemail service
through your
local telephone
company.
• When one
handset is
accessing
the voicemail
setup, the other
handset(s)
cannot access
it at the same
time. If this is
attempted, NOT
AVAILABLE AT
THIS TIME will
be displayed.
When a voicemail is detected, VOICEMAIL key will be illuminated and NEW VOICEMAIL will display
on the handset and base.
Once your voicemail access number and password are programmed into your phone, you can quickly
retrieve voicemail messages by pressing the VOICEMAIL key on the handset or base.
When retrieving voicemail messages, you can use the dedicated PLAY, SKIP and ERASE keys on
the handset or base to access play, skip and erase messages functions.
Clear voicemail
If you wish to manually turn off the voicemail indications on the handset and base, follow the below
steps:
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), then the
or keys to CLR VOICEMAIL. Press MENU/SELECT on the handset (or MENU/SEL on the
base), the screen will display TURN INDICATOR OFF? Press MENU/SELECT on the handset (or
MENU/SEL on the base).
Program the voicemail access keys
Your phone is factory programmed with the appropriate key sequences for PLAY, SKIP, ERASE and
VOICEMAIL keys. If the default programming for these or password do not work with your voicemail
system, you can reprogram them.
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), use or
to scroll to FEATURE CODES, then press MENU/SELECT on the handset (or MENU/SEL on the
base). With VOICEMAIL SETUP displayed, press MENU/SELECT on the handset (or MENU/SEL
on the base). Use or to scroll to your desired option, then press MENU/SELECT on the handset
(or MENU/SEL on the base).
You can access the following options:
ACCESS NUMBER PASSWORD PLAY
32
SKIP
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ERASE
RESET ALL CODES
Voicemail
Program password
Basic operation
You need to program a password to access your voicemail. First, you must activate and define your
voicemail password with the voicemail service provided by your local telephone company. Once you
have defined your password, you can then program it into the phone.
Use or to scroll to PASSWORD, then press MENU/SELECT on PASSWORD
the handset (or MENU/SEL on the base) to choose it. You will see the
_
following display:
Use the number keys to enter the password number provided by your
local telephone company. To enter pauses, press and hold PAUSE. Press DELETE/MUTE on the
handset (or DELETE on the base) to erase numbers if you make a mistake. When finished press
MENU/SELECT on the handset (or MENU/SEL on the base).
Program the VOICEMAIL key
The default voicemail access number is *98. If this does not match the number provided by your
local telephone company, you will need to edit the number.
Use or to scroll to ACCESS NUMBER, then press MENU/SELECT
on the handset (or MENU/SEL on the base). You see the following
ACCESS NUMBER
display:
*98_
Press DELETE/MUTE on the handset (or DELETE on the base). Enter
the new voicemail access number provided by your local telephone
company. To enter pauses, press and hold PAUSE. When finished press
MENU/SELECT on the handset (or MENU/SEL on the base).
Program the PLAY key
The default PLAY key number is 1. If this does not match the number provided by your local telephone
company, you will need to edit the number.
Use or to scroll to PLAY, then press MENU/SELECT on the handset PLAY
(or MENU/SEL on the base). The display will show:
1_
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33
Voicemail
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the new number provided by your
local telephone company. To enter pauses, press and hold PAUSE. When finished press MENU/SELECT
on the handset (or MENU/SEL on the base).
Program the SKIP key
The default SKIP key number is #. If this does not match the number provided by your local telephone company, you will need to edit the number.
Use or to scroll to SKIP, then press MENU/SELECT on the handset (or
SKIP
MENU/SEL on the base). You see the following display:
#_
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the
new number provided by your local telephone company. To enter pauses, press and hold PAUSE. When finished press MENU/SELECT on the handset (or MENU/SEL on the
base).
Program the ERASE key
The default ERASE key number is 3. If this does not match the number provided by your local telephone company, you will need to edit the number.
Use or to scroll to ERASE, then press MENU/SELECT on the handset
(or MENU/SEL on the base). You see the following display:
ERASE
3_
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the
new number provided by your local telephone company. To enter pauses,
press and hold PAUSE. When finished press MENU/SELECT on the handset (or MENU/SEL on the base).
Reset all codes
You can reset all voicemail codes to their default values.
Use to scroll to RESET ALL CODES, then press MENU/SELECT on the
handset (or MENU/SEL on the base). You see the following display:
Press MENU/SELECT on the handset (or MENU/SEL on the base).
34
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RESET
CODES?
Custom pay-per-use (PPU) features
PPU keys on base
You can use the dedicated keys on the base unit to access below functions.
Auto call back dials the last party who called you, whether or not you answered the call. A charge
is added to your phone bill each time you use this feature.
Repeat dialing repeatedly dials the last number you called, over a time interval determined by your
local phone company. This is useful in reaching a party whose line is busy. A charge is added to
your phone bill each time this service is used.
PPU keys on handset
To access PPU features on the handsets:
• Press ON.
• Press BILLED SERVICES key, then use the
or keys to scroll to your desired option.
• Press MENU/SELECT on the handset (or MENU/SEL on the base).
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35
Basic operation
Three-way calling allows you to talk with two separate parties from a single line. To use this feature,
follow these steps:
1. Call your first party, after the party answers,
2. Press Three-way calling. Wait for dial tone.
3. Call your second party, after the call is answered,
4. Press Three-way calling again.
A charge is added to your phone bill each time this service is used.
• Your local
telephone
company may
provide a monthly
subscription to an
individual service
or a package
of services
which gives
you unlimited
usage for a small
monthly fee.
Custom pay-per-use (PPU) features
Change PPU key setting
Your phone is factory programmed with the PPU keys, you can reprogram the codes to the numbers
provided by your local telephone company.
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), use or
to scroll to FEATURE CODES, then press MENU/SELECT on the handset (or MENU/SEL on the
base). Press or to scroll to BILLED SERVICES, then press MENU/SELECT on the handset (or
MENU/SEL on the base). Use
or to scroll to your desired option, then press MENU/SELECT
on the handset (or MENU/SEL on the base).
You can access the following options:
Auto callback
Three-way calling
Repeat dialing
Reset all codes
Change auto call back number
The default AUTO CALLBACK number is *69. If this does not match the number provided by your
local telephone company, you will need to edit the number.
Use or to scroll to AUTO CALLBACK, then press MENU/SELECT
on the handset (or MENU/SEL on the base). The display will show:
AUTO CALLBACK
*69 _
Press DELETE/MUTE on the handset (or DELETE on the base). Enter
the new number provided by your local telephone company. To enter pauses, press and hold PAUSE.
When finished press MENU/SELECT on the handset (or MENU/SEL on the base).
36
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Custom pay-per-use (PPU) features
Change three-way calling number
Basic operation
The default three-way calling code is F (flash). If this does not match the number provided by your
local telephone company, you will need to edit the number.
3-WAY CALLING
Use or to scroll to three-way calling, then press MENU/SELECT
on the handset (or MENU/SEL on the base). You see the following
F_
display:
Press DELETE/MUTE on the handset (or DELETE on the base). Enter
the new number provided by your local telephone company. To enter pauses, press and hold PAUSE.
When finished press MENU/SELECT on the handset (or MENU/SEL on the base).
Change repeat dialing number
The default repeat dialing number is *66. If this does not match the
number provided by your local telephone company, you will need to
edit the number.
REPEAT DIALING
Use or to scroll to REPEAT DIALING, then press MENU/SELECT
*66 _
on the handset (or MENU/SEL on the base). The display will show:
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the new number provided
by your local telephone company. To enter pauses, press and hold PAUSE. When finished press
MENU/SELECT on the handset (or MENU/SEL on the base).
Reset all codes
You can reset all PPU codes to their default values.
Use or to scroll to RESET ALL CODES, then press MENU/SELECT
on the handset (or MENU/SEL on the base). You see the following
display:
Press MENU/SELECT on the handset (or MENU/SEL on the base).
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RESET
CODES?
37
Batteries
Battery care and maintenance
After your battery is fully charged, you can expect the following performance:
•If you repeatedly
get a low battery
indicator, even
after charging
overnight, the
battery should be
replaced.
• To reduce the
risk of fire or
injury to persons
or damage to
the telephone,
charge the
battery provided
with this phone
(or equivalent) in
accordance with
the instructions
and limitations
specified in this
user’s manual
(see page 5).
38
Operation
Operating time
While in use (talking)
up to 8 hours
While not in use (standby*)
up to 4 days
* Handset is off the base unit or charger but not in use.
•
•
The battery needs charging when:
— A new battery is installed in the handset.
— The phone beeps twice every five seconds.
— The screen displays LOW BATTERY and the low battery icon.
Place the handset in the base so the CHARGE light turns on. The battery is typically fully charged in 16
hours.
•You can keep the battery fully charged by returning the handset to the base after each use.
Replacing the handset battery
1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding the
cover downward.
2. Lift out the old battery and disconnect.
3. Align the two holes in the new battery’s plug with the socket pins, and snap the plug into place. Snap
the battery in the compartment, as described in Installation,
on page 5.
4. Replace the cover by sliding it up into place.
5. The new battery must be charged before using the phone.
Place the handset in the base and allow it to charge for at least
16 hours the first charge. The telephone might operate before
that, but for best performance, let the battery charge fully.
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Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call the Supplier.
Problem
Suggestion
My phone doesn’t work
at all.
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• You may need to purchase a new battery, please refer to the Batteries section (see page 38) of this
user’s manual.
I cannot get a dial
tone.
•
•
•
•
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39
Additional information
First try all the suggestions above.
Move the handset closer to the base. You might have moved out of range.
Your line cord might be malfunctioning. Try installing a new line cord.
If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
connect a different phone. If there is no dial tone on that phone either, the problem is in your
wiring or local service. Contact your local telephone company.
Troubleshooting
Suggestion
I cannot dial out.
• Make sure you have a dial tone before dialing. The handset may take a second or two to find
the base and produce a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse
or touch tone). Refer to the Installation section of this user’s manual to set the dial mode.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio or other appliance may cause
the phone to not dial out properly. If you cannot eliminate the background noise, first try muting
the handset before dialing, or dialing from another room in your home with less background
noise.
My handset beeps
four times and isn’t
performing normally.
• Make sure the power cord is securely plugged into the base. Plug the unit into a different,
working outlet not controlled by a wall switch.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off (see page 44) in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
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Additional information
Problem
Troubleshooting
Suggestion
CAN’T CONNECT
displays on my
handset.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off (see page 44) in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The batteries will not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the Batteries (see page 38) section
of this user’s manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
I hear other calls while
using my phone.
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
I hear noise in the
handset, and none of
the keys or buttons
work.
• Make sure the power cord is plugged in.
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41
Additional information
Problem
Troubleshooting
Problem
Suggestion
I get noise, static,
or weak signal even
when I’m near the
base.
• Other cordless phones and 802.11 wireless routers that are used for home computer networks
both use internal radios to communicate. The radios may interfere with one another. You can
improve the performance of your cordless phones and your router by:
a.positioning your new phone as far away as possible from any other existing cordless
telephone system that is already installed in your home to avoid the two systems interfering
with each other.
b.positioning your telephone base as far as possible from your router, computer or any other
computer devices.
c.selecting channels four through 10 for your router (refer to your router’s user manual for
more information).
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static
on your phone while the microwave is running. Do not install this phone in the same outlet or
near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
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Troubleshooting
Suggestion
My handset does not
ring when I receive
a call.
• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this
user’s manual.
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in.
• You may be too far from the base unit.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may have too many extension phones on your telephone line to allow all of them to ring.
Try unplugging some of the other phones.
• The layout of your home or office might be limiting the operating range. Try moving the base
to another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
• Test a working phone at the phone jack. If another phone has the same problem, the problem
is the phone jack. Contact your local telephone company (charges may apply).
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Your line cord might be malfunctioning. Try installing a new line cord.
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43
Additional information
Problem
Troubleshooting
Problem
Suggestion
My calls fade or cut
in and out while I’m
using my handset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone. It is normal to experience static
on your phone while the microwave is running. Do not install this phone in the same outlet or
near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will get better reception not installed in
a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
The charge light is off.
• Clean the handset and base charging contact each month using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Your phone might be malfunctioning. Please refer to the Warranty (see page 46) section of
this user’s manual for further instruction.
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Troubleshooting
Problem
Suggestion
My caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe to this service for this feature to work
on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.
Common cure for
electronic equipment.
If the unit does not seem to be responding normally, then try putting the handset in its base. If it
does not seem to respond, do the following (in the order listed):
1. Disconnect the power to the base.
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery(ies).
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute
for this to take place.
45
Additional information
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or
cleaning solvents of any kind.
emember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
R
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
Warranty
What does this limited warranty cover?
•The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in
accordance with operation instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America.
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
•
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair this product, we may use new or refurbished replacement parts. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design. VTech will return repaired or replacement products to you in working condition. VTech will retain defective parts, modules, or equipment. Repair or replacement of Product, at VTech’s option, is your exclusive remedy. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty. This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3.Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
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Warranty
4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
5.Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6.Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental
purposes ); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user’s manual. A check of the Product controls and features may save you a service call.
•Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport
of Product (s) to the service location. VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes
no risk for damage or loss of the Product in transit.
•
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
• This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this product. The warranty exclusively describes all of VTech’s responsibilities regarding the product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
imitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from
L
date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
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47
Additional information
• In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3.Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).
5.Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.
6.Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing
the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7.This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power
company.
8.Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.
9.Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
10.To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11.Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12.Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D.If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
E.If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13.Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
14.Do not use the telephone to report a gas leak in the vicinity of the leak.
15.Only put the handset of your telephone next to your ear when it is in normal talk.
SAVE THESE INSTRUCTIONS
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FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
*
*
*
*
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
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49
Additional information
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
FCC, ACTA and IC regulations
*
*
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device.
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
The RBRC® seal
The RBRC ® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily
participating in an industry program to collect and recycle these batteries at the end of their useful lives, when
taken out of service within the United States and Canada.
The RBRC ® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the
trash or municipal waste,which may be illegal in your area.
VTech’s participation in RBRC ® makes it easy for you to drop off the spent battery at local retailers participating in the
RBRC ® program or at authorized VTech product service centers. Please call 1-800-8-BATTERY TM for information on Ni-MH
battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment
to protecting our environment and conserving natural resources.
RBRC ® is a registered trademark of Rechargeable Battery Recycling Corporation.
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Technical specifications
Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and
2.4GHz technologies, providing enhanced performance over standard cordless telephones.
Crystal controlled
PLL synthesizer
Transmit frequency
Base: 5725–5850 MHz
Handset: 2400–2483.5 MHz
Receive frequency
Base: 2400–2483.5 MHz
Handset: 5725–5850 MHz
Channels
95
Nominal effective range
Maximum power allowed by FCC and IC. Actual operating range may vary according to
environmental conditions at the time of use.
Size
Handset: 42mm X 52mm X 163mm
Base: 177mm X 127mm X 169mm
Weight
Handset: 124 grams
Base: 359 grams
Power requirements
Handset: 600mAH NiMH battery
Base: 9V DC @ 800mA
Memory
Phonebook: 50 Memory locations, 16 characters for name, 32 digits for number per
location.
Call log: 50 Memory locations.
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51
Additional information
Frequency control
Index
A
About call history (caller ID) 30
Access voicemail 32
Additional information 39
Answering calls 15
D
Delete a phonebook entry 28
Delete a specific call 30
Delete all calls 30
Delete records from call history 30
De-register all system handsets 10
Dial a displayed number 30
Dial type 25
B
Base display 12
Base display screen messages 23
Base unit layout 14
Basic operation 11
Batteries 38
Battery care and maintenance 38
Before you begin 4
Belt clip 9
E
Editi a phonebook entry 28
F
FCC, ACTA and IC regulations 49
Flash 16
C
Call forward 19
Caller ID 29
Change auto call back number 36
Change PPU key setting 36
Change repeat dialing number 37
Change three-way calling number 37
Charge the handset battery 9
Check for dial tone 9
Choose location 5
Clear voicemail 32
Conference call 16
Connect power to telephone base/handset chargers 7
Connect to phone line 7
Custom pay-per-use (PPU) features 35
52
H
Handset and base indicators 11
Handset display 11
Handset display screen messages 21
Handset Layout 13
Handset locator 19
Headset 20
I
Important safety instructions 48
Install handset battery 5
Installation 5
Intercom call 18
K
Key tone 25
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Index
L
Language 25
M
Maintenance 46
Making calls 15
Mute 16
O
Operating range 20
P
Parts checklist 4
Power guard/spare battery charger feature 6
PPU keys on base 35
PPU keys on handset 35
Program password 33
Program the ERASE key 34
Program the PLAY key 33
Program the SKIP key 34
Program the voicemail access keys 32
Program the VOICEMAIL key 33
R
Redial 16
Registration 10
Replacing the handset battery 38
Re-register existing handsets to a new base 10
Reset all codes 34
Reset all codes 37
Review call history 30
Reviewing/dialing from the phonebook 27
Ringer tone 24
Ringer volume 24
S
Shared call log 29
Store a call history record in the directory 31
Storing a new entry26
T
Technical specifications 51
Telephone directory 26
Telephone operation 15
Telephone settings 24
The RBRC® seal 50
To register your accessory handsets 10
Transferring calls 17
Troubleshooting 39
V
Voicemail 32
Volume control 17
W
Wall mounting 8
Warranty 46
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53
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C.
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-000836-020-000