Motorola DCT6412 DUAL-TUNER DVR AND HD SET-TOP - TV GUIDE DVR Owner`s manual

Introducing DVR with Comcast
Digital Cable
You’ll never watch TV the same way again.
Now you can:
Record all your favorite shows
With DVR (Digital Video Recorder) from Comcast Digital Cable, it’s
easy to record your favorite shows — just highlight a program in your
on-screen program guide and press record. No tapes, timers, phone
lines, or VCR required. You can even record two shows at the same time.
Plus, if you subscribe to our dual-tuner HD-capable DVR you can record
your favorite high-definition (HD) programs with your HDTV set.
With Smart Series Recording, you can easily program DVR to record
your favorite series all season long. You can even set it to skip reruns.
And you never have to worry about missing an episode, because
DVR detects published lineup changes and adjusts recording times
automatically.
Watch your favorite shows anytime you want
With DVR, there’s always something on you want to watch. Watch shows
you have recorded whenever it’s convenient for you. Feel like watching
Lost on Friday night? Or a movie you recorded earlier in the week?
Watch what you want when you want.
Take control of live TV
With DVR, you can take control of live TV so you won’t miss a single
minute of a show you’re watching. Need to answer the phone? Miss the
punch line in your favorite sitcom? Want to see that football play again?
With DVR you can:
• Record two programs at the same time while watching a previously
recorded program.
• Pause a live program.
• Instantly replay live TV.
• Watch a scene in slow-motion.
• Rewind through the portion you have been watching.
• Fast-forward up to the point of live TV.
With DVR you get more out of your TV.
Getting started
Prepare your remote control
After you have connected the DVR box to your TV, press Cable on your
remote control to ensure the remote is in cable mode. You can verify this
by pressing the Power key to see if the DVR turns on and off.
Get to know your digital cable box with
built-in DVR
Your DVR box is a dual-tuner Motorola DCT3412/3416 or DCT6412/6416
or a Pace TDC 575D — an advanced interactive digital cable receiver.
It supports all the services offered by Comcast Digital Cable, including
ON DEMAND (where available). The Motorola DVR boxes are also
HD-capable.
• Motorola DCT3412/3416 or DCT6412/6416
• Pace TDC 575D (Not available in all areas)
Important safety instructions
The DVR box has an internal hard disk drive. To help reduce potential
for damage, it must be handled in much the same way as a computer.
Your DVR box has been designed to operate reliably in a well-ventilated
household environment.
1. Position the DVR in an open space that allows airflow around the unit
(there should be at least 2 inches of space on all sides).
• Do not place the DVR in an enclosed entertainment unit or cabinet.
• Do not place the DVR on a bed, sofa, rug, or similar surface.
2. Ensure that the DVR is not near any external heat source that could
raise the temperature around the unit.
3. Plug the DVR into a surge protector along with your TV and other
audio/video equipment.
Set your set-top box settings (Motorola only)
To achieve optimal picture quality on your TV, your Motorola DVR
box must have the appropriate settings for your TV. In most cases, a
Comcast technician will optimize these settings for you. However, you
may decide to modify the settings for various reasons, such as getting
a new TV. To access and change your settings, go to User Settings on
your TV by following these steps:
Step 1: Access the User Settings Menu*
1. To access the User Settings Menu, power On your TV and power Off
the DVR box.
2. Press the Menu button on either your remote or the front of your DVR
box to call up the on-screen menu. You may use either the DVR front
panel or remote to navigate the menu.
3. Press the 䊱䊲 buttons on your remote to select the setting you wish to
change. Press the 䊴 䊳 buttons to select an option for that setting. To
exit the setting and move to another setting, use the 䊱䊲 buttons.
Step 2: Set your preference for watching wide-screen TV
The first user setting, referred to as “TV Type,” tells the DVR box
what type of TV you have and how you prefer to watch wide-screen
programming.
For standard-screen TVs, choose either of the following options:
• 4:3 Pan Scan (wide-screen programming is cropped to fill your screen).
• 4:3 Letterbox (wide-screen programming will appear in its entirety
with black bands on the top and bottom of the TV screen).
For wide-screen TVs, choose 16:9.
Step 3: Set picture resolution from DVR box to TV
The next setting is referred to as Y Pb Pr OUTPUT and indicates the picture
resolution output from the DVR box to your TV. The choices are 480i, 480p,
720p, and 1080i. For most standard TVs, the appropriate setting is 480i.
Choose 480p for enhanced-definition TVs. For HDTVs, choose either 720p
or 1080i. Refer to your TV owner’s manual and choose the setting that
indicates the highest picture resolution your television will support.
Step 4: Set 4:3 override
This setting provides the ability to specify how 4:3 standard-definition
programs are displayed on your TV. The choices are OFF, 480i, 480p, or
stretch. For most standard TVs, this should be set to OFF (the DVR will
default to the resolution selected in the previous setting). For HDTVs, the
appropriate setting is either 480i, 480p, or stretch. If you have a widescreen TV and select the stretch setting, 4:3 programs will automatically
be stretched to a wide-screen 16:9 aspect ratio and display video in the
format you specified in Step 3. Consult your HDTV owner’s manual to
determine the appropriate setting.
Step 5: Save your settings
Press the Power button on your DVR or your remote to exit the menu
and save your settings.
Note: If you purchase an HDTV in the future and already have a Motorola
DCT3412/3416 or DCT6412/6416 receiver call Comcast to have your
HDTV channels authorized. You will probably need to modify these
settings. If you have the Pace TDC 575D DVR, you will need to exchange
your set-top box in order to view HD programming through your DVR.
*If the on-screen menu does not appear on your TV screen, your TV may
not support the default setting. Use the DVR front panel LED display to
view and change your settings. Use the up and down arrows to navigate
categories and the left and right arrows to navigate within categories.
Control live TV and recordings
With DVR, you can control your TV in ways you never imagined. Pause
live TV when your best friend calls. View an instant replay, or rewind your
favorite scenes over and over again — all with a push of a few buttons on
your remote control.
Buffered programs
So how is all this possible? DVR creates a temporary recording of all
programs you are watching. This temporary recording is referred to as a
buffer. Depending on the DVR box you have, DVR automatically buffers
at least the last 45 minutes of the program you’re watching (15 minutes of
an HD program) and continues to buffer the channel until you:
• Switch to another channel — When you change channels, DVR
begins to buffer the program you just tuned to. It removes any
previous programs stored in the buffer.
• Turn off your DVR box — When you turn off DVR, the buffer is erased.
• Record a program — When a scheduled recording begins or you
button on your remote while watching live TV,
press the Record
DVR clears the buffer and stores it on the hard drive.
Tip The buffer length varies based on the type of channel you are
watching.
• Analog Channels* — at least 45 minutes.
• Digital Channels** — up to 90 minutes.
• HD Channels (Motorola HD-capable DVR boxes only) — at least
15 minutes.
*Applies to Motorola DCT6412/6416 only (typically channels 100 and below).
** Applies to Motorola DCT6412/6416 (typically channels 100 and above).
Applies to Motorola DCT3412/3416 and Pace TDC 575D (all channels).
Status Bar
The Status Bar appears whenever you use a playback control such as
pause, rewind, or instant replay. It gives you details about the progress
of the program you are watching.
White indicates other
programs stored in
the buffer.
Green indicates the portion of
the current program stored in
the buffer.
The white line marker
indicates where you are
in the program.
You can rewind back to previous programs in the buffer (the white portion). When you do,
the status bar highlights that program by turning it green.
the entire current program in the buffer will be recorded and turn
If you press Record
red, even if you did not press Record at the beginning of the show. Previous programs in the
buffer will be deleted.
Pause a live program
Use Pause to instantly freeze the action. Programs will remain in pause
for up to the buffer length — at least 45 minutes for standard-definition
programming or 15 minutes for high-definition programming.
1. As you watch TV, press Pause
2. Press Play
to instantly freeze the scene.
to resume the program.
Rewind or fast-forward a live program
You can rewind or fast-forward at four different speeds: 2x, 15x, 30x, and
60x.
or Fast-Forward
up to four times to increase
1. Press Rewind
the speed. The display window on your DVR box indicates the
rewind and fast-forward speeds. You will see RE1, RE2, RE3, and
RE4 when you rewind. You will see FF1, FF2, FF3, and FF4 when you
fast-forward.
2. Press Play
to resume watching at normal speed.
Tip You can only fast-forward up to the point of the live broadcast — in
other words, you can’t fast-forward ahead of live TV.
View an Instant Replay
Immediately repeat the last 15 seconds of a live program or a recording.
1. Press Instant Replay
to jump back 15 seconds.
until you arrive at the part you
2. Continue pressing Instant Replay
want to replay. Every additional press jumps back 15 more seconds.
Watch a program in slow-motion
DVR is equipped with slow-forward and slow-rewind functions to give
you crisp and clear slow-motion images.
1. To use slow-rewind, press Pause
and then press Rewind
2. To activate slow-forward, press Pause
Forward
.
3. Press Play
.
and then press Fast-
to return to regular speed.
Catch up with a live TV program
When you pause or rewind a live program, you can either watch the
buffered program or you can press
or Fast-Forward
to catch
up to live TV.
button on your remote to return to the current portion
• Press the
of the live broadcast.
Tip The arrow buttons around the OK/Select button will also pause,
fast-forward, and rewind the show you are currently watching. To
use these buttons to browse the Flip Bar or navigate the Mini-Guide,
press
to turn off their playback control functionality.
Control two programs at once
With DVR you don’t have to choose between two programs that are on
at the same time. You can control the action on both programs. This is
because your DVR has two tuners and can buffer one program on each
tuner. This is great when you want to watch two sporting events that air
at the same time.
Swap between two programs
The Swap feature lets you switch back and forth between the two tuners
so you can use the playback controls on your remote like pause, rewind,
and instant replay to control both programs you are watching.
To use the Swap feature:
1. Tune to the first program you want to
watch.
button on your remote to
2. Press the
change tuners.
3. Tune to the second program you want
to view.
4. Press
again to return to the first program.
button to toggle between the two programs.
5. Continue using the
You can use rewind or instant replay to review what you have missed.
Or use fast-forward to skip through portions you don’t want to see.
Tip The Swap button is the key to keeping the buffer for both programs.
If you flip between the two programs without using the Swap
button, you will lose the buffer.
Note: The Picture-in-Picture On-Off, Move, PIP CH+, and PIP CH–
buttons are currently not functional and are reserved for future use.
Record and play back programs
Depending on the DVR model you have, most DVRs can record up
to 75 hours of standard-definition programming or 20 hours of highdefinition programming. The Pace TDC 575D can record up to 55 hours
of standard-definition programming. Storage space varies based on the
type of channel (digital, analog, HD) you are recording.
DVR gives you several ways to record, including one-touch recording.
And you never have to miss an episode, since DVR detects published
lineup changes and adjusts recording times automatically. You can even
skip reruns.
Record a single program
Record from TV Listings
1. Press
on your remote to view the
TV Listings.
2. Highlight the program you want to
record.
button on your
3. Press the Record
remote. A red dot appears next to the
program title in the grid so you know the
program is scheduled to record.
Record while watching TV
1. Simply press Record
on your
remote. A Recording Started notice
appears to indicate recording has
begun.
2. Press
on your remote to hide the
notice, or just wait for it to disappear.
Any portion of the program saved in the
buffer will also be recorded.
Tip If you want to record a second program at the same time, use the
button to change tuners.
Record from the Program Information
screen
1. Press
on your remote to view the
TV Listings.
on
2. Highlight a program and press
your remote. The Program Information
screen appears.
on your remote or select the Record
3. Press Record
A Confirmation screen appears.
icon.
to record the program as planned, or select the
4. Press
Recording Settings
icon to modify the recording settings.
Series recording
DVR makes it easy to record multiple episodes of a TV series.
Record a series
1. Press
on your remote to view the
TV Listings.
2. Highlight the TV series you want to
twice or
record and press Record
press
on your remote and select
the Record
icon from the Program
Information screen.
3. The Confirmation screen appears.
Select the Create a Series
Recording
icon.
4. Specify your recording options:
• Episode types to Record — First
Run Only, First Run and Repeats, or
All Episodes.*
• Save no more than — 1-7, or
All Episodes.
• Save Recordings until — “Space is
Needed” or “I Delete.”
5. Select the Record Series with
icon to schedule
these options
the recording, or select the View all
Settings
icon to access advanced
series setup features like adding minutes
to the start and end times. See page 15
for more details on recording options.
6. Select the Confirm Series Recording
recording.
icon to confirm the
Note: Your series recordings will appear in your My Recordings list
with the show title as its label. Multiple recordings of the same show will
have the same label and will be listed beginning with the most recent
recordings first.
*All Episodes should only be used when recording shows that do not
have unique program IDs, like game shows.
Create a manual recording
While scheduling a recording from TV Listings is the quickest way to
schedule a recording, you may also set a manual recording based on a
date, time, and channel. This is helpful when you want to record only a
portion of a long program, such as CNN News. Select the
icon from
the Quick Menu, then Set a Recording. Next, select Create a Manual
Recording and follow the on-screen prompts.
Manage scheduling conflicts
Any time you schedule more than two recordings for the same time,
you will see a Scheduling Conflict message that allows you to select
the program you want to record. DVR automatically prioritizes your
scheduled recordings so you can easily select the program you wish to
record in case of a conflict.
DVR uses two rules of prioritization:
• Single-program recordings always take priority over series
recordings. For example, if you try to schedule an individual program
to record at the same time as two series programs are scheduled
to record, DVR will record the single program instead of one of the
episodes of a Scheduled Series recording.
• The series you set up first has highest priority and will be recorded
in case of a conflict with another series. As you add new series
recordings, they are added to the bottom of the Series Priority List.
You can modify the recording priority of a series using the Series
Priority List. See page 13 for more details.
The Conflict screen automatically hides your highest-priority recording
from view so you can choose between the show you are trying to
schedule and the lowest-priority program.
Single program conflicts
When trying to schedule a single program
that conflicts with two other programs,
the Conflict screen will indicate the title,
date, and time of the program that will
NOT record if you proceed with the new
recording. Select an icon at the bottom of
the screen to indicate which program you
wish to record.
Keep the new recording, remove old events.
Remove new event, keep old events.
Note: If you want to delete your highest-priority recording not listed
on the Conflict screen, you must delete it from your list of Scheduled
Recordings (see page 13 for details on how to view your list of
Scheduled Recordings).
Series conflicts
To help you manage which series gets recorded when there is a
scheduling conflict, DVR automatically creates a Series Priority List. The
first series you set to record has the highest priority and is the program
recorded in case of a conflict. Each additional series you set to record is
added to the end of the list.
When you try to schedule a new series
recording at the same time as previously
scheduled series recordings, you will
see a Series Conflict screen. The screen
automatically hides your highest-priority
program. It shows you the conflicts
the new recording has with the lowestpriority series.
1. Use the on-screen icons to select the
series you want to record:
• Select the
icon to give your new
recording the highest scheduling
priority and to capture the most
number of episodes for your new
recording.
• Select the
icon to move the new
series back to the bottom of the
Series Priority List. The screen will
refresh and give you revised results.
2. Select the Record
icon to indicate
your selection. The Confirmation screen
appears.
3. Select the Confirm Series Recording
icon to confirm your Series
Recording. Use the down arrow 䊲 button
to go directly to your list of Scheduled
Recordings or to your Series Priority List.
Modify the Series Priority List
You can easily change the recording priority of the series programs you
have scheduled to record. The program with the highest priority will be
recorded in case of a conflict.
To modify your Series Priority List:
1. Select the
icon from the Quick Menu.
2. Select a Series Priority.
3. Use the 䊱䊲 buttons to highlight a listing
and use the Page Up button on your
remote to raise the priority of the series
or Page Down to lower it.
icon to
4. Then select the Checkmark
confirm your new Series Priority List.
Tip You can modify your Series Recording by highlighting the show and
press
.
View a list of programs scheduled to record
To see a list of programs you have
scheduled to record in the future:
1. Select the
icon from the Quick Menu.
2. Select Scheduled Recordings to view
your list.
icon indicates the
• The Record
individual program will record as
scheduled.
icon indicates
• The Series Record
the series will record as planned.
icon indicates a
• The Conflict
scheduling conflict with a specific
episode of a series you have
scheduled to record.
Note: You can modify your Series Priority List to record a program
marked with a Conflict
icon. See above for more details.
Tip Scheduled recordings are listed by days of the week. Press 䊳 on
your remote to see scheduled recordings for later in the week.
Play back a recorded program
Play back recordings whenever
you want
1. Press the
button on your remote or
the
icon from the Quick Menu, then
My Recordings.
• You can view and sort your
recordings by title, date recorded,
and channel. Use the right arrow 䊳
button to scroll through the different
views.
2. Highlight a program you want to play
button on your
back and press the
remote to view the Program Information
screen.
3. Select a playback option from the icons
at the bottom of the screen.
Return to previous screen.
Play or resume from previous position.
Restart from the beginning.
Set a deletion priority for this program.
Delete this program.
Set locks for title, channel, or rating.
Tip You can play back a previously recorded program while you record
two programs at the same time.
The Status Bar appears whenever you use a playback control such as
pause, rewind, or instant replay. It gives you details about the progress
of the recording you are watching.
The bar represents the length of the recording.
Green indicates the portion
of the recording that has
been played back.
This area indicates the
current status (paused in
this case).
Cancel or modify a scheduled single recording
You can cancel or modify a Scheduled
Recording at any time, even a recording
that is currently in progress.
1. Select the
icon from the Quick Menu.
2. Select Scheduled Recordings to view
a list of your scheduled recordings.
3. Select a program title and press the
view the Program Information screen.
4. Select the Record
button on your remote to
icon to view your options.
5. Select the Don’t Record this program
recording.
6. Select the Recording Settings
options:
icon to cancel the
icon to modify any of the following
• Save recordings until — “I Delete” or “Space is Needed.”
• Start Recording — “On Time” or 1-15 minutes early.
• End Recording — “On Time” or up to 2 hours later. This option is
great if you are recording a sporting event that may go into
overtime.
Cancel or modify a series recording
1. Select the
icon from the Quick Menu.
2. Select Series Priority.
3. Highlight the series you want to cancel
.
or modify and press
4. Select the Delete
series recording.
icon to cancel the
icon
5. Select the Recording Settings
to modify any of the following options:
• Episode types to Record — “First Run Only”, “First Run and
Repeats”, or “All Episodes”.*
• Save no more than — “1-7”, or “All Episodes”.
• Save recordings until — “Space is Needed” or “I Delete.”
• Channels to Record — “All channels” or “This channel only.”
• Start Recording — “On Time” or 1-15 minutes early.
• End Recording — “On Time” or up to 2 hours later.
6. Select the Record
icon to confirm your new selections.
*All Episodes should only be used when recording shows that do
not have unique program IDs, like game shows. When selecting All
Episodes your DVR will record duplicate shows.
Recording notices
DVR will display notices to alert you when a recording may be interrupted
or when a recording is about to begin.
Recording in progress
If you try to change the channel while DVR
is recording the program you are watching,
you will see a notice reminding you that
your recording is in progress.
You may:
• Select the
icon to continue recording, change channels.
• Select the
icon to stop recording, change channels.
• Select the
icon to go back.
Tip When you select the
icon it will automatically swap you to the
other tuner to change channels and your recording will not be
interrupted.
Recording starting notice
Shortly before a recording is scheduled
to begin on the tuner you are watching,
a notice will appear giving you the
opportunity to confirm or cancel the
scheduled recording. If you do not select
either option, DVR will automatically tune
to the channel and begin recording at the
scheduled time.
Recording space low or full
When the available disk space is 20% or
less, a notice will appear when you try to
schedule a new recording.
When the notice appears, you may:
• Continue with recording. If recording
space runs out during the recording, the
recording will pause and the Recording
Space Full notice will appear.
• Go to My Recordings and delete
programs to make space for your new
recordings.
Note: Before the alert appears, DVR checks to see if there is enough
space to begin the recording and automatically erases programs
marked for removal if space is needed.
Manage programs and recordings
Maximize your storage space
With the Motorola DCT3412/3416 or DCT6412/6416, you can save up to
75 hours of standard-definition programming or up to 20 hours of HD
programming. With the Pace TDC 575D, you can save up to 55 hours of
standard-definition programming. To maximize your storage space, DVR
is set to automatically erase programs when space is needed, beginning
with the oldest recordings first. However, you can delete programs
manually or modify the delete priority to save until “I Delete.” You can
also transfer “must have” recordings to a VHS tape.
Delete a recording or modify a delete priority
You can delete a recording or modify the
delete priority of a program at any time.
button on your remote
1. Press the
and select My Recordings to view a list
of your recordings.
2. Highlight a program title and press
the
button to view the Program
Information screen.
3. To delete the program from your list of
icon.
recordings, select the Delete
You will be asked to confirm that you
want to delete this recording. Select
Delete
again to delete the recording.
4. To modify how long a recording will
be saved, select the Delete Priority
icon from the Program Information
screen. From there, you can change the
delete priority to save a recording until
“I Delete.” To modify the delete priority
for an entire series, you must select it
from the Series Priority List.
Tip The blue bar at the top of your Recorded Programs list tells you how
much space your recordings are using.
Copy recordings to a VHS tape
When you copy recordings to a VHS tape, make sure the recording
is displayed on the main TV screen for the entire time the recording is
being copied. If you change channels or display other DVR screens
during the copying process, your tape will contain these images and you
may not have a complete copy of the recording.
1. Connect an RCA video cable (yellow) to the VIDEO OUT (yellow) jack
on the DVR and the VIDEO IN port on the VCR.
2. Connect RCA audio cables (one red and one white) to the AUDIO OUT
R (red) and AUDIO OUT L (white) jacks on the DVR and to the AUDIO
RIGHT and AUDIO LEFT inputs on the VCR.
3. Connect an RCA video cable (yellow) to the VIDEO OUT port on the
VCR and the VIDEO INPUT port on the TV.
4. Connect RCA audio cables (one red and one white) to the AUDIO
RIGHT and AUDIO LEFT outputs on the VCR and the AUDIO RIGHT
and AUDIO LEFT inputs on the TV.
5. Put a tape in your VCR.
6. Select a program from your list of DVR Recordings.
7. From the Program Information screen, select
beginning.
to play from the
8. Press Record on your VCR. As the recording plays, it is being taped to
your VHS tape.
Note: To record high-definition programs to a VHS tape, a highdefinition VCR is required in addition to your HD-capable DVR and HDTV
and should be hooked up with Y Pb Pr, DVI, or S-Video.
Parental Controls
Parental Locks put you in control of what your family watches. Parental
Locks let you block selected ratings, channels, and titles with a Locks
Personal Identification Number (PIN).
If you schedule a recording for a program you have locked, the program
will be recorded. However, the audio is muted and no video will be visible
while the program is recording. A restricted notice will appear allowing
you to enter your PIN to view the program during recording.
Lock programs
You can set locks anytime while in the on-screen program guide or while
watching television.
To lock a program or a recording:
1. Press the Lock
remote.
button on your
— OR —
icon from the
Select the Lock
Program Information screen in the
on-screen program guide.
2. Enter your four-digit PIN. If you are
setting a lock for the first time, you will
be prompted to set a four-digit PIN.
This ensures your settings cannot be
modified without your consent.
3. Lock the channel, title, or rating using
the on-screen prompts.
will appear next to the title in TV Listings to let you
A Lock Indicator
know the program is locked.
Tip You may also restrict the purchase of pay programs with a separate
Purchase PIN. To change your PIN or set up a Purchase PIN, select
Setup from the Main Menu, then PINs Setup.
Locks Setup
The Locks Setup screen allows you to review all of the locks you
currently have set and to make modifications as needed.
To access Locks Setup:
1. Select the Locks
icon from the
Quick Menu, or select Parental
Controls from the Main Menu.
2. Use the 䊱䊲䊴 䊳 buttons on your remote to
set or modify locks, hide adult titles, and
access master locks.
3. Select Master Locks to modify all locks at one time. You can:
• Bypass Locks — Temporarily opens all locks for easier viewing
when sensitive viewers are not at risk.
• Clear Locks — Permanently clears all locks.
4. Press
on your remote to confirm your selections.
View locked programs
To view a locked program:
1. Select the program from TV Listings, or
if it is a recorded program, select it from
your list of DVR Recordings.
2. Using your numbered keypad on your
remote, enter your PIN when prompted.
The program will be displayed.
Frequently asked questions
Questions about your digital cable box with
built-in DVR
How many hours of programming can I store on my DVR?
The number of recording hours for standard-definition or highdefinition programming depends on the DVR model you currently have.
With the Motorola DCT3412/3416 or DCT6412/6416, you can save up to
75 hours of standard-definition programming or up to 20 hours of HD
programming. With the Pace TDC 575D, you can save up to 55 hours of
standard-definition programming.
How many tuners does my DVR have?
DVR has two tuners, so you can record two programs at the same time.
Where can I find details on installing my DVR?
Go to the DVR Self-Install Guide on comcast.com. The guide contains
documentation on how to connect your DVR to a standard- or highdefinition television.
Can I receive and record programs in high-definition with
my DVR?
Yes, as long as you subscribe to the HD-Capable Motorola DCT3412/
3416 or DCT6412/6416 DVR and it is connected to a high-definition
television, you can watch and record HDTV programming.
What happens if the DVR temporarily loses power?
All recordings saved prior to the power loss are preserved, as well as
future recording schedules. You miss only recordings scheduled to
record while the power was out.
If the power goes out, will my Parental Control and Purchase
PINs, Favorite Channels, Locks, and Reminders be saved?
Yes. These items should not be lost if the DVR box loses power.
Questions about controlling a live program
How long can I pause live TV?
The pause length varies based on the type of channel you are watching.
You can pause at least 45 minutes of a program on an analog channel
(typically below channel 100) and up to 90 minutes of a program on
a digital channel (typically above channel 100). If you are using an
HD-capable DVR, programs on an HD channel can be paused for up to
15 minutes.
How far back can I rewind live TV?
DVR creates a buffer of a program you are watching as long as you
remain tuned into that program. You can rewind at least 45 minutes of
standard-definition programming, and programs on digital channels can
be rewound for up to 90 minutes. If you are using an HD-capable DVR,
you can rewind at least 15 minutes of high-definition programming.
If I’m watching a program in progress and want to record it, can I
record it from the beginning?
Yes. As long as you were tuned to the program when it began. DVR
saves the portion in the buffer, plus the remainder of the program.
How can I catch up to the live point of a program after I’ve
paused it?
Press Live on the remote. Or, fast-forward to the point of live
programming. The on-screen indicator will display “LIVE” once you
reach the live point of the program.
How can I pause, rewind, and fast-forward two channels
at once?
Use the Swap button on your remote to switch between tuners. Use
the playback controls on your remote to control the program. The
Swap button is the key to keeping the buffer for both programs. If
you flip between channels without using the Swap button, you will
lose the buffer.
Questions about recording programs and
playing them back
Can I watch a program while I’m recording?
Sure. You can watch another live program or a previously recorded
program while recording a program.
Can I record two shows that air at the same time?
Yes. Your DVR has two tuners, so you can record two programs at the
same time. Just highlight each program in your on-screen program
guide and press Record.
Can I watch a show I’m recording before the recording is
completed?
Yes. You can either watch it in “real time” as it’s being recorded, or you
can rewind the program you are currently recording and watch it from
the beginning while the recording continues.
Can I record music channels?
Yes. You can record and play back music channels.
Can I record ON DEMAND programs?
No. ON DEMAND programs cannot be recorded by the DVR. Keep in
mind, however, that ON DEMAND programs are available to watch over
a specified period and can start anytime you choose.
I have a home theater system. Can I record a program in Dolby®
Digital 5.1?
Yes. If the program is broadcast with Dolby Digital 5.1 audio, the
program will be recorded with Dolby Digital 5.1 audio. If the program
was broadcast in analog sound, your recording will be in analog sound,
despite the digital audio system’s connection to your DVR.
What is the picture format of recorded programs?
DVR records programs in the same format they are broadcast. For
example, programs broadcast in high-definition format are recorded in
high-definition if you are using the HD-capable Motorola DCT3412/3416
or DCT6412/6416 and it is connected to an HDTV.
Can I set up my DVR to record every episode of a program?
Yes. When you create a series recording, select the Recording Settings
icon. Specify the type(s) of episodes you want to record such as first run,
first run and repeats, or all episodes. To record episodes that may air on
other channels, select “All channels” from the channels to record option
from the Create a Series Recording screen.
How do I change the priority of a series recording so that
the series I want to record most gets recorded in case of a
scheduling conflict?
The first series you set to record has the highest priority and is the
program recorded in case of a conflict. Each additional series you set to
record is added to the bottom of the list. Select the Series Priority List
from the DVR Schedule menu and use your Page Up/Down buttons to
modify your recording priorities.
What if the program I want to record runs beyond its scheduled
time slot, such as when a football game goes into overtime? How
can I make sure I record everything?
It’s simple — select End Time from Recording Settings and add minutes
or hours to extend your recording for up to 2 hours (see page 15 for more
details on recording options).
I am recording a show that I am watching and want to watch
something else. Will I lose the show I am recording?
When you change channels while recording a live TV show you are
watching, a Recording is in Progress screen will appear. Select Continue
recording, change channels to swap to the other tuner. The program you
were watching will continue to record.
Does the DVR record the on-screen program guide, audio
volume changes, or anything else that appears on the screen
when I use the remote’s keys?
No. DVR records only the video and audio of the program you are
recording.
On occasion, a recording starts a minute or two after the
program has begun. Why?
DVR is synced with TV Listings. If a network starts the program a minute
earlier than the on-screen program guide’s scheduled time, DVR will
miss that first minute, unless you program DVR to start a minute early.
Start times may be adjusted on the Recording Options screen.
Only part of my program recorded. Why?
If the beginning of the program did not record, you may have tuned to it
after the program began. If the end of the program did not record, DVR
may have reached its storage capacity before it was able to record the
entire program. Another possibility is that the box may have lost power
or cable signal during the recording.
Questions about managing your recordings
How long can I keep my recordings?
You can keep them as long as you want. Just remember, the recording
space is limited, so you may need to erase some recorded programs
from time to time in order to make room for new ones.
How will I know when I’m almost out of recording space?
A message will appear on-screen advising you when recording space is
low (80% full) and when it’s full. Note, if you are recording a program and
run out of recording space, the recording will stop. You can always see
how much recording space is available from the My Recordings screen.
You can also manually erase recordings or set DVR to automatically
erase recorded programs when space is needed.
Does the DVR automatically erase programs when the record
space is full?
Yes. DVR is set to automatically erase programs when space is needed.
DVR deletes the oldest recordings first. However, you can change the
Delete Priority Setting to save recordings until “I Delete.” See page 17
for details.
Can I erase part of a recording?
No. DVR can only erase the entire recording.
How many recordings can I schedule for the future?
There is no limit to the number of recordings you can schedule. Just
make sure you have enough available recording space.
Can I make a VHS tape of a recorded program?
Yes. As you are watching a program you have recorded on your DVR,
you can record it onto a VHS tape. Remember, the program you are
watching is the one the VCR will record. If you switch to another channel,
DVR will send the new channel’s program to the VCR to be recorded.
Also, if you access the on-screen program guide, Flip Bar, or browse
function, those graphics will appear on your VHS recording.
Does Parental Control work with DVR?
Yes. The Parental Control feature restricts viewing of recorded
programs. If you schedule a recording for a program you have locked,
the program will be recorded; but while the program is recording, the
video will not appear on-screen and the audio will be muted. A restricted
notice will appear allowing you to enter your PIN to view the program
during recording.
DVR Icons
DVR Menu
Search Menu
Series Recording
Record
Recording Settings
Play the Recording
Start the Recording from the Beginning
Delete the Program
Change the Delete Priority
Go Back
Tune to the Program
Set a Reminder
Display Other Showtimes
Favorite Channel
Set a Parental Lock
Confirm/Yes
Cancel
DVR remote control
Quick reference
Power
Press to individually
turn on or off the DVR,
TV, or AUX component.
Cable
Press to enable control
of your digital cable/
DVR box.
TV
Press to enable control
of your TV. (Note:
This feature requires
the digital remote to
be programmed to
operate your TV.)
Instant replay
Press to jump back
15 seconds for an
instant replay.
Lock
Press while watching
a program or while in a
listings menu to restrict
viewing or purchase.
My DVR
Press to display a
list of your recorded
programs.
Guide
Press for a shortcut to
TV Listings organized
by time.
Info
Press to see a
description of the
highlighted program,
if available.
Swap
Use to jump
between two tuners
and maintain buffer
on each. See page 8
for details. All other
PIP buttons are not
functional and are
reserved for future use.
ON DEMAND
Press ON DEMAND
to access the menu of
available ON DEMAND
programming. (Not
available in all areas.)
Video control
In CABLE mode,
these buttons pause,
fast-forward, rewind,
and stop any DVR or
ON DEMAND program
you select. In the
AUX mode, these
buttons will control a
VCR or DVD player, if
programmed.
Live
Press to skip forward
to live programming.
Menu
Press once to go to the
Quick Menu or twice to
go to the Main Menu.
OK / Select
Press to select a
highlighted item.
Also shows or hides
program information
while watching TV.
Arrows
Press to move the
highlight to the next
field in a menu or
screen. Also use to
browse what’s on
other channels while
watching TV.
Enter / HD Zoom
In TV or AUX mode,
press to enter channels
on some TVs or
information on menu
screens.
Note: Your remote may vary slightly from the one pictured here. However, basic
functions should remain the same.
DVR Quick Tip Card
Easy steps to use the features of your DVR
How do I record a program?
You can set a recording with just one touch
of the remote.
• While in the on-screen program guide,
highlight the program you wish to record
and press the Record
button on
your remote. A red dot appears in the
Program Information window to indicate
the program will be recorded.
• While watching live TV, simply press
Record . A Recording Started notice
appears to indicate recording has
begun.
How do I record a series?
1. Highlight the TV series you want to
record in the on-screen program guide
and select the Record
icon to view
the overlay screen.
2. Select the Create a Series Recording
icon and specify your recording
options, such as the type of episode you
want to record and how many episodes
you want to save.
3. Press the Record
or
button to
record the series with these options.
How do I watch a recording?
Press the
button and select My
Recordings to view a list of your recorded
programs.
1. Highlight a program and press
2. Press the Play
remote.
.
button on your
How do I view a list of programs
scheduled to record?
1. Select the
icon from the Quick Menu.
2. Select Scheduled Recordings.
DVR Quick Tip Card
Easy steps to use the features of your DVR
How do I pause, rewind, and instantly replay live TV?
Press Pause
, Rewind
, or Instant Replay
on your remote.
How do I play in slow-motion?
Press Pause
, then press Fast-Forward
to view slow-motion
in forward mode. Or press Pause
, then Rewind
to view slowmotion in reverse mode.
How do I return to live TV?
Press the
button on your remote.
How do I change channels when I am watching a show that
I am recording?
When you are watching live TV and you
get a message saying that your recording
is in progress, select
to Continue
recording, change channels. You may
now watch another program without
interrupting your recording.
How do I start a recording early or extend the end time?
1. Select a program from your list of Scheduled Recordings.
2. Select the Recording Settings
icon.
3. Arrow down to adjust start and end times.
How do I modify my Series Priority List?
1. Select
from the Quick Menu.
2. Select Series Priority.
3. Highlight a listing and use the Page
buttons to modify the
Up/Down
priorities.
Important notes about your DVR
• DVR is set to save programs until “Space is Needed.” You can change
the delete priority to “I Delete” for all programs or for individual
programs.
• You can easily determine how much disk space is available by
accessing DVR Recordings. The blue bar indicates how much disk
space is occupied.
• Parental Locks will not prevent a program from recording. However,
the audio is muted and no video appears while it records.
• You cannot record ON DEMAND programs.
For more information, visit www.comcast.com.