HP Scanjet Pro 3000 s2
User Guide
Copyright and license
Trademark credits
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
ENERGY STAR is a U.S. registered service
mark of the United States Environmental
Protection Agency.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Edition 1, 5/2013
Table of contents
1 Product basics ................................................................................................................................................ 1
Product features ................................................................................................................................... 2
Product walkaround .............................................................................................................................. 3
Front view ............................................................................................................................ 3
Control panel ....................................................................................................................... 4
Back view ............................................................................................................................. 4
About scan shortcuts ............................................................................................................................ 5
Scanner software ................................................................................................................................. 5
Scanner software (Windows) ............................................................................................... 5
HP Easy Scan software ...................................................................................... 5
HP Scanner Tools Utility ..................................................................................... 7
HP TWAIN ........................................................................................................... 7
Scanner software (Mac) ....................................................................................................... 7
Sleep Mode and auto-off settings ......................................................................................................... 8
HP EveryPage Ultrasonic (Windows) ................................................................................................... 9
2 Use the scanner ............................................................................................................................................ 10
Load originals ..................................................................................................................................... 10
Document loading tips ....................................................................................................... 10
Load documents ................................................................................................................ 12
Load cards ......................................................................................................................... 14
Start a scan from the hardware .......................................................................................................... 15
Use the scanning software ................................................................................................................. 15
How to get software updates ............................................................................................. 15
Windows software .............................................................................................................. 15
Scan from HP Easy Scan .................................................................................. 15
Scan from other applications ............................................................................. 15
Scan to cloud .................................................................................................... 16
Work with scan shortcuts .................................................................................. 16
View scan shortcuts .......................................................................... 16
Create scan shortcuts ....................................................................... 17
ENWW
iii
Import and export scan shortcuts ..................................................... 17
Apply a background filter ................................................................................... 17
HP EveryPage Ultrasonic .................................................................................. 18
Mac software ..................................................................................................................... 18
Scan documents ............................................................................................... 18
Scan to email .................................................................................................... 19
Scan from other applications ............................................................................. 19
3 Care and maintenance .................................................................................................................................. 20
HP Scanner Tools Utility Maintenance tab (Windows) ....................................................................... 21
HP Utility (Mac) .................................................................................................................................. 21
Order maintenance and scanning supplies ........................................................................................ 21
Clean the scanning strips ................................................................................................................... 21
Clean the paper path .......................................................................................................................... 23
Clean the rollers ................................................................................................................................. 24
Replace the roller and separation pad ............................................................................................... 27
4 Troubleshooting ............................................................................................................................................ 28
Basic troubleshooting tips .................................................................................................................. 29
Scanner installation troubleshooting .................................................................................................. 30
Check the cables ............................................................................................................... 30
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows) .......................... 30
Scanner initialization or hardware problems ...................................................................................... 32
Check the USB connection ................................................................................................ 33
Check that the scanner has power .................................................................................... 34
Reset the scanner .............................................................................................................. 34
The scanner has stopped working correctly ...................................................................... 35
Scanner operation problems .............................................................................................................. 36
Scanner will not turn on ..................................................................................................... 36
Scanner keeps turning off .................................................................................................. 36
Scanner does not scan right away ..................................................................................... 37
Scanner scans only one side of a two-sided page ............................................................ 37
Scanned pages are missing at the scan destination ......................................................... 37
Scanned image is fuzzy ..................................................................................................... 37
Scanned pages are out of order at the scan destination ................................................... 38
Optimize scanning and task speeds .................................................................................. 38
The scan is completely black or completely white ............................................................. 38
Scanned images are not straight ....................................................................................... 38
Vertical white stripes appear on the printed page .............................................................. 39
Vertical colored stripes appear on the printed page .......................................................... 39
Scan files are too large ...................................................................................................... 39
iv
ENWW
Scanner buttons are not working correctly ......................................................................................... 40
Scanner paper path problems ............................................................................................................ 41
Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................. 41
Scanning fragile originals ................................................................................................... 41
Paper does not feed from the scanner .............................................................................. 41
Originals are curling up in the scanner output tray. ........................................................... 42
The bottom of the scanned image is cut off ....................................................................... 42
The scanned images have streaks or scratches ............................................................... 42
An item loaded in the scanner jams repeatedly ................................................................. 43
Clear jams from the scanner paper path ........................................................................... 43
5 Product accessibility .................................................................................................................................... 44
6 Specifications and warranty ........................................................................................................................ 45
Scanner specifications ....................................................................................................................... 46
Document feeder specifications ......................................................................................................... 46
Environmental specifications .............................................................................................................. 46
Disposal of Waste Equipment by Users ............................................................................................. 47
Electronic hardware recycling ............................................................................................................ 47
Chemical substances ......................................................................................................................... 47
Regulatory information ....................................................................................................................... 47
Energy information ............................................................................................................................. 47
Important safety instructions .............................................................................................................. 48
Restriction on hazardous substance (Turkey) .................................................................................... 49
Restriction on hazardous substance (Ukraine) .................................................................................. 49
Recycle and restricted material information ....................................................................................... 49
Hewlett-Packard limited warranty statement ...................................................................................... 50
Index ................................................................................................................................................................... 52
ENWW
v
vi
ENWW
1
Product basics
This User Guide covers what you need to know about using the HP Scanjet Pro 3000 s2 scanner.
ENWW
●
Product features
●
Product walkaround
●
About scan shortcuts
●
Scanner software
●
Sleep Mode and auto-off settings
●
HP EveryPage Ultrasonic (Windows)
1
Product features
Table 1-1 Features
Resolution
600 pixels per inch (ppi)
Memory
512 MB of DDRII random-access memory (RAM)
Paper-handling
●
Document feeder: Holds up to 50 sheets of 75 g/m2 (20 lb) paper
●
Two-sided scanning: Two-sided documents scan in a single pass
●
HP EveryPage Ultrasonic: Detects when multiple pages feed through simultaneously
●
By default, device enters Sleep Mode after 15 minutes of inactivity
●
High content of recyclable components and materials
●
ENERGY STAR® qualified
Environmental features
Scanning
2
Chapter 1 Product basics
Scan ( ) button enables scanning from the control panel
ENWW
Product walkaround
This section describes the physical components of the HP Scanjet Pro 3000 s2.
Front view
ENWW
1
Document output tray with extension
2
Document input tray with extensions
3
Paper guides
4
Document feeder latch
5
Control panel
Product walkaround
3
Control panel
Use the buttons on the control panel to start or cancel a scan, and to power the unit on and off.
Callout
Name
Description
1
Power button
Press the Power button to power on the scanner. Press and hold
the Power button for three seconds to power off the scanner.
2
Scan button
Press the Scan button to initiate a scan.
3
Cancel button
Press the Cancel button to cancel a scan in progress.
4
Power LED
When lit, indicates that the scanner is powered on.
Back view
4
Callout
Description
1
USB input
2
Power supply input
Chapter 1 Product basics
ENWW
About scan shortcuts
A scan shortcut is a set of saved scan settings. You can use HP software to create and manage scan
shortcuts, and to assign a scan shortcut to the Scan ( ) button on the control panel.
Windows: Use HP Easy Scan to create and manage scan shortcuts.
Mac: Use HP Utility to assign the scan button workflow.
Scanner software
Your scanner comes with a variety of scanning software for both Windows and Mac operating
systems.
Scanner software (Windows)
The HP Scanjet Pro 3000 s2 comes with a variety of Windows scanning software and drivers,
including HP Easy Scan, EMC ISIS, HP Scanner Tools Utility, and HP TWAIN.
HP Easy Scan software
HP Easy Scan guides you through the scanning process. To open the software, double-click the HP Easy
Scan icon on your desktop. For more information, click ? on any HP Easy Scan dialog to open the HP Easy
Scan Help.
Main Window
The Main Window is displayed when you open HP Easy Scan. Use this window to complete the
following tasks:
●
Start a scan: Load the original in the document feeder, select a shortcut, and then click Scan.
The scan will be completed using the settings associated with the selected shortcut.
●
Work with shortcuts: Quickly start a scan using an existing shortcut. You can use a default
shortcut, a user-defined shortcut as is, or select and modify any shortcut for one-time use. You
can also create a new shortcut based on an existing shortcut.
Image Viewer
The Image Viewer opens when you start a scan. Use this window to complete the following tasks:
ENWW
●
View thumbnails of the pages as they are scanned
●
Scan more pages
●
Rescan pages individually
●
Edit pages individually to crop and rotate the images
About scan shortcuts
5
6
●
Reorganize or delete pages
●
Complete the scan and process the document
Chapter 1 Product basics
ENWW
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to change the scanner's power management settings, and to find
information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
●
Click the HP Easy Scan icon on the desktop, click the Scanner drop-down menu, and then click
Scanner Settings.
●
Windows XP, Vista, Windows 7: Double-click the HP Easy Scan icon on your desktop, click the
Scanner drop-down menu, and then click Scanner Settings.
●
Windows 8: On the Start screen, click the HP Scanner Tools Utility tile.
●
Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 3000 s2,
and then click Scanner Tools Utility.
HP TWAIN
HP TWAIN allows you to scan using TWAIN-compliant scan software from other (non-HP) vendors.
Not all TWAIN-compliant software works in the same way, so consult the software documentation for
details on how to acquire scans.
Scanner software (Mac)
The HP Scanjet Pro 3000 s2 provides a scanner driver for Mac OS. This allows you to use your
scanner with an ICA-compliant application, including the Image Capture and Preview applications that
are already installed on your Mac.
Image Capture provides basic scanning features for scanning documents. Image Capture is available in the
Applications folder.
HP Utility allows you to configure the device and assign the scan button workflow on a Mac. HP Utility is
available in the Applications/Hewlett-Packard folder.
ENWW
Scanner software
7
Sleep Mode and auto-off settings
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
Windows: To change the default sleep and auto-off settings, complete these steps:
1.
2.
Start the HP Scanner Tools Utility by doing one of the following:
●
Double-click the HP Easy Scan icon on your desktop, click the Scanner drop-down menu,
and then click Scanner Settings.
●
Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to
HP, point to Scanjet, point to 3000 s2, and then click Scanner Tools Utility.
●
Windows 8: On the Start screen, click the HP Scanner Tools Utility tile.
Click the Settings tab, and then select the appropriate sleep mode and auto-off settings.
NOTE: If you set both Sleep Mode and auto-off to 1 hour, the scanner will automatically turn
off after one hour.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the
scanner after: drop-down list.
Mac: Use HP Utility to change the default sleep and auto-off settings.
8
Chapter 1 Product basics
ENWW
HP EveryPage Ultrasonic (Windows)
Your HP scanning solution can detect when multiple pages feed through the scanner at the same
time using HP EveryPage Ultrasonic. With this technology, you can also recover from multi-feed
errors without losing the pages that you have already scanned.
When a multi-feed occurs, the software displays a message and a thumbnail of the last successfullyscanned page. Select an option from the message to resolve the issue, reseat the remaining pages in
the stack, and then continue the scan.
The HP Easy Scan software contains several options to control how HP EveryPage Ultrasonic works.
For example, you can exclude a certain region of the page from multi-feed detection, which might be
helpful if your documents contain sticky notes. To view or change these options, open HP Easy Scan
and go to the Hardware Options tab of the Scan Settings tab.
ENWW
HP EveryPage Ultrasonic (Windows)
9
2
Use the scanner
The following topics describe how to load and scan originals.
Load originals
The following topics describe how to load originals into the document feeder.
Document loading tips
●
The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When
using heavier paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the document
feeder capacity.
●
The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
●
Be sure that your documents are within these guidelines:
●
●
Width:
74 mm to 215.9 mm (2.9 in to 8.5 in)
Length:
51 mm to 864 mm (2.0 in to 34 in)
Weight:
49 g/m2 to 120 g/m2 (13 lb to 32 lb)
The scanner document feeder can process cards that meet the following specifications:
Minimum size:
51 mm x 74 mm (2.0 in x 2.9 in)
Maximum size:
210 mm x 269 mm (8.3 in x 10.6 in)
Minimum weight:
253 g/m2 (12 points or 102 lb)
Maximum weight:
326 g/m2 (15 points or 120 lb)
Scanning the following types of documents might result in paper jams or damage to the
documents.
Wrinkled or creased documents
10
Chapter 2 Use the scanner
Curled documents
ENWW
Torn documents
Documents with paper clips or
staples
Carbon paper
Coated paper
Extremely thin, translucent paper
Paper with adhesive notes or flags
attached
Photos
Overhead transparencies
Papers that are stuck together
Paper where the toner has not fully
dried, or with wet substances such as
glue or correction fluid
●
Smooth out any folds or curls in your documents before placing them into the feeder. If the
leading edge of a document is curled or folded, it may cause a paper jam.
●
When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as business
cards), place the pages with the short side parallel to the paper guides.
●
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 215.9 mm (8.5 in)
before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve
intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 215.9
mm (8.5 in) wide.
ENWW
●
Make sure that the hatch on the document feeder is securely latched. To properly close the
hatch, press firmly on both sides of the hatch until you hear both sides click.
●
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch
the edges of the original. If there is any clearance between the paper guides and the edges of
the documents, the scanned image might be skewed.
●
When placing a stack of documents into the feeder, gently set the stack in the document feeder.
Do not drop the stack into the feeder and do not tap the top edge of the stack after you have
placed the stack in the document feeder.
●
Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or
written on with pencil.
Load originals
11
Load documents
1.
Open the scanner lid.
2.
Extend the document input and output trays.
a.
Lift up on the document input tray extension (1), and then flip up the hinged extension flap
(2).
b.
Open the document output tray, and then flip up the hinged extension flap.
TIP: You can scan with the output tray closed, as shown below.
12
Chapter 2 Use the scanner
ENWW
3.
Adjust the paper guides on the document feeder to the width of the documents. Take care not to
overtighten the guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit
snugly against the edges of the original yet not restrict paper feeding.
ENWW
4.
Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge
that will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
5.
Align the edges of the documents by tapping the bottom of the stack against the table top.
Rotate the stack 90 degrees and repeat.
Load originals
13
6.
Gently set the stack in the document feeder. Load the pages face down with the top of the pages
pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of the stack
after you have placed it in the document feeder.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed.
7.
Verify that the paper guides are aligned with the edges of the stack.
Load cards
To load cards into the document feeder, follow these steps:
14
1.
Place the stack of cards face down with the short dimension parallel to the paper guides.
2.
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of
the cards.
Chapter 2 Use the scanner
ENWW
Start a scan from the hardware
To scan from the control panel, follow these steps:
1.
Load the originals.
2.
Press the Scan ( ) button.
To cancel a scan, press the Cancel ( ) button.
Use the scanning software
The following topics describe how to use the scanning software.
How to get software updates
For the latest software updates, see www.hp.com/support, select your location, click Drivers &
Software, and then search on your product name or number.
Windows software
The following topics describe how to scan using Windows software.
Scan from HP Easy Scan
You can start a scan from the HP Easy Scan software.
1.
2.
Do one of the following:
●
Double-click the HP Easy Scan icon on your desktop.
●
Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to
HP, point to HP Easy Scan, and then click HP Easy Scan.
●
Windows 8: On the Start screen, click the HP Easy Scan tile.
Select a scan shortcut, and then click Scan.
TIP: A description of the selected shortcut is displayed.
For more information, see the HP Easy Scan Help.
Scan from other applications
You can scan an image or document directly into one of your applications if the application has a
menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the
program is compliant or what the option is, see the documentation for that program.
For more information, see the online help for the scanning software.
ENWW
Start a scan from the hardware
15
Scan to cloud
Follow these steps to scan items to your network destinations (for example, Google Drive ™ [formerly
Google Docs™] or Box.net). Your computer must be connected to the Internet to complete this task.
1.
Load the document into the document feeder.
2.
Double-click the HP Easy Scan icon on your desktop to display the HP Easy Scan Main
Window.
3.
Select a cloud destination from the Scan Shortcut list.
TIP: If your cloud destination is not in the shortcut list, click the Add button and add a new
destination to the list.
4.
If prompted, type your login information for the cloud destination in the Destination panel.
5.
Click Scan.
Work with scan shortcuts
Scan shortcuts provide a fast, efficient way to select the settings for frequently-performed scanning
tasks.
●
You can use the HP Easy Scan software to set up and modify shortcuts, and to assign either a
preset or custom shortcut to the Scan ( ) button.
●
You can use the TWAIN and ISIS interfaces to create scan profiles (which only contain scanner
settings) for use with non-HP software applications.
View scan shortcuts
To view the existing scan shortcuts, start HP Easy Scan by doing one of the following:
●
Double-click the HP Easy Scan icon on your desktop.
●
Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to HP,
point to Scanjet, point to 3000 s2, and then click HP Easy Scan.
●
Windows 8: On the Start screen, click the HP Easy Scan tile.
TIP: If HP Easy Scan is already running, you can view the shortcuts by clicking the plus (+) sign at
the top of the shortcuts list.
16
Chapter 2 Use the scanner
ENWW
Create scan shortcuts
To create a scan shortcut, follow these steps:
1.
2.
Start HP Easy Scan by doing one of the following:
●
Double-click the HP Easy Scan icon on your desktop.
●
Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to
HP, point to HP Easy Scan, and then click HP Easy Scan.
●
Windows 8: On the Start screen, click the HP Easy Scan tile.
Right-click the shortcut list and select Create New.
The Shortcut Editor dialog displays.
TIP: You might want to set up the new shortcut based on an existing one. To do so, select and
copy an existing shortcut, edit the settings as desired, and then save the shortcut under a new
name.
3.
Type a name for the shortcut in the Shortcut Name field.
4.
Select the settings for the shortcut by clicking on the appropriate tab (Scan Settings,
Destination, Properties), and then make your selections.
5.
When you have finished selecting scan shortcut settings, click Save to save the new shortcut.
For more information, see the HP Easy Scan Help.
Import and export scan shortcuts
Shortcuts can be exported into and imported from an XML file so that administrators can set up
shortcuts for a workgroup, users can transfer their shortcuts from one machine to another, and users
can share custom shortcuts with each other.
For more information, see the HP Easy Scan Help.
Apply a background filter
You can apply a background filter to remove or smooth a document's background color.
●
Removing a background color changes the background color to white.
●
Smoothing a background color removes any variations in the background color, making it
consistent
To apply a filter to the background color, follow these steps:
ENWW
1.
Start HP Easy Scan (double-click the HP Easy Scan icon on your desktop, or use your
computer's Start menu).
2.
Right-click the desired shortcut and click Edit to open the Shortcut Editor dialog.
Use the scanning software
17
3.
On the Image Processing tab, select the desired background filter option.
4.
Click Save.
HP EveryPage Ultrasonic
HP EveryPage Ultrasonic stops the scan process if it senses that multiple pages are fed into the
scanner at one time. This feature is enabled by default.
You might want to disable this feature if you are scanning:
●
Multipart forms (a use that HP does not recommend).
●
Documents which have labels or sticky notes attached to them.
To disable HP EveryPage Ultrasonic, follow these steps:
1.
Open HP Easy Scan and select the shortcut for which you want to disable misfeed detection.
2.
From the Shortcuts menu, click Edit.
3.
On the Shortcut Editor dialog, click the Properties tab.
4.
Clear the Misfeed (multipick) detection check box.
For detailed information on this feature and its options, see the HP Easy Scan Help.
NOTE: Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from nonHP software.
Mac software
The following topics describe how to scan using Mac software.
Scan documents
You can use the Image Capture application to scan documents from the document feeder.
NOTE: Integrated optical character recognition (OCR) functionality is only available via the Scan ( )
button, and the shortcut assigned to the button must specify OCR output. However, you can initiate a
scan through the optional I.R.I.S. ReadIris Pro software and then save the OCR-processed scan
results to a file.
To scan from Image Capture, complete these steps:
1.
Place the document in the document feeder.
2.
In the Applications folder, double click the Image Capture icon.
3.
In the Image Capture window, select your scanner from the Devices list.
TIP: For more Image Capture scanning options, click Show Details.
4.
18
Select a file format and scan destination in the Scan To list, and then click Scan.
Chapter 2 Use the scanner
ENWW
Scan to email
You must be connected to the Internet to complete this task.
To scan to an email, complete these steps:
1.
Place the document in the document feeder.
2.
In the Applications folder, double click the Image Capture icon.
3.
In the Image Capture window, select your scanner from the Devices list.
TIP: For more Image Capture scanning options, click Show Details.
4.
Select Mail in the Scan To list to automatically attach the scan to an email message.
NOTE: If you use an email application other than Apple Mail, you can scan the document to a
file and manually attach it to an email, or you can add your email application to the Scan To list.
To add your email application to the list, select Other, select your email application, and then
click Choose.
5.
On the resulting email message, enter the email address, subject, and any message text, and
then send the email.
Scan from other applications
You can scan an image directly into any ICA-compliant application. In your application, look for
options to import or acquire images from a scanner.
NOTE: The HP software does not support TWAIN scanning. If your application has import or
acquire functions but your HP scanner is not listed, the application might only be searching for
scanners that support TWAIN.
ENWW
Use the scanning software
19
3
Care and maintenance
This section presents information about how to care for and maintain the scanner. For the latest
maintenance information, see www.hp.com/support.
●
HP Scanner Tools Utility Maintenance tab (Windows)
●
HP Utility (Mac)
●
Order maintenance and scanning supplies
●
Clean the scanning strips
●
Clean the paper path
●
Clean the rollers
●
Replace the roller and separation pad
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary
depends upon several factors, including the amount of use and the environment. You should perform
routine cleaning as necessary.
20
Chapter 3 Care and maintenance
ENWW
HP Scanner Tools Utility Maintenance tab (Windows)
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance
history, and settings. You can record scanner maintenance and change the setting for maintenance
alerts.
For detailed information, see the HP Scanner Tools Utility Help.
HP Utility (Mac)
Use HP Utility to manage settings for device configuration, to assign a shortcut to the Scan ( ) button
on the control panel, and to modify shortcut settings.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
1.
See the HP scanner parts Web site at www.hp.com/buy/parts.
2.
If prompted, select your language, and then click the arrow to the right of the language dropdown list.
Clean the scanning strips
Clean both strips of glass inside the document feeder periodically, including any time a scanned
image has streaks. Lightly dust the small strips of gray reflective material if debris is present.
To clean these components, follow these steps:
1.
ENWW
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
HP Scanner Tools Utility Maintenance tab (Windows)
21
2.
Pull forward on the document feeder latch to open the document feeder hatch.
3.
Clean the strips with a soft, lint-free cloth that has been moistened with distilled water or clean
tap water.
CAUTION: Use only distilled water or clean tap water to clean the scanning strips.
Do not spray water directly on the scanning strips.
22
4.
Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of
gray reflective material on each strip.
5.
Press on both sides of the document feeder hatch at the same time to close the hatch,
reconnect the USB cable and power supply to the scanner, and then press the Power ( ) button
to turn on the scanner.
Chapter 3 Care and maintenance
ENWW
Clean the paper path
If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper
path.
NOTE:
If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
1.
Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to
tear the cleaning cloth.
2.
Remove the cleaning cloth and unfold it.
3.
Place the unfolded cloth into the document feeder.
4.
Windows: Launch the HP Scanner Tools Utility, and then click Maintenance.
5.
Feed the cloth through the scanner.
Windows: Under Clean Paper Path, click Clean to feed the cloth through the scanner.
Mac: Press the Scan ( ) button to feed the cloth through the scanner.
NOTE: In addition to feeding the cloth through the scanner, the Mac will perform the scan
shortcut assigned to the scan button.
CAUTION: Wait two minutes for the components to dry before proceeding to the next step.
6.
ENWW
Place up to five pages of printed paper in the scanner. Scan and view the results.
Clean the paper path
23
7.
If streaks still appear, repeat steps 3 through 6.
The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After
that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks
from the scanned images, clean the rollers.
8.
Windows: Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning
activity and update the paper path cleaning history.
Clean the rollers
Clean the rollers under the following conditions:
●
Windows: The HP Scanner Tools Utility indicates that cleaning is needed.
●
You experience repeated document jams.
●
The document feeder does not pull pages into the paper path.
●
The scanned images are elongated.
●
You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
24
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
2.
Pull forward on the document feeder latch to open the document feeder hatch.
Chapter 3 Care and maintenance
ENWW
3.
On the rear of the open document feeder, slide a fingertip under the tab at the upper right corner
of the feed roller cover, and then grasp the tab firmly and pull forward to open the feed roller
cover and expose the upper feed rollers.
4.
Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with distilled water or
clean tap water, wipe the feed rollers on both sides of the open hatch.
Wipe the rollers both from the top down and from side to side, rotating the rollers a full 360
degrees to ensure that you wipe the complete surface.
a.
ENWW
Wipe the three feed rollers on the rear of the open hatch which were made accessible when
you opened the feed roller cover.
Clean the rollers
25
b.
Close the feed roller door (pressing firmly at the top edge on both sides until the door clicks
into place), and then wipe the two rollers near the bottom on the rear of the open hatch.
c.
Wipe the four rollers on the front of the open hatch.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the
document feeder.
5.
Press on both sides of the document feeder hatch at the same time to close the hatch, and then
reconnect the USB cable and power supply to the scanner.
6.
Press the Power ( ) button to turn on the scanner.
7.
Windows: Update the scanner maintenance history.
a.
Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
b.
Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and
update the roller cleaning history.
For more information, see the HP Scanner Tools Utility Help.
26
Chapter 3 Care and maintenance
ENWW
Replace the roller and separation pad
Replace the roller and separation pad under the following conditions:
●
Windows: When the Maintenance Recommended dialog indicates they are due for
maintenance.
●
If you experience repeated document jams and cleaning the rollers did not help.
NOTE:
HP recommends that you replace the roller and separation pad every 100,000 scans.
Windows: The HP Scanner Tools Utility can remind you when service is needed, which depends on
many conditions and might be sooner than this replacement interval.
The roller replacement kit contains a roller, a separation pad, and replacement instructions; you
should always replace the separation pad at the same time you replace the rollers. To order the
replacement kit, see the HP scanner parts Web site at www.hp.com/buy/parts.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
To replace the roller and separation pad, follow these steps:
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
2.
Replace the roller and separation pad as described in the instructions that were included with
the replacement kit.
3.
Press on both sides of the document feeder hatch at the same time to close the hatch, and then
reconnect the USB cable and power supply to the scanner.
4.
Press the Power ( ) button to turn on the scanner:
5.
Update the scanner maintenance history.
Windows
a.
Launch the HP Scanner Tools Utility.
b.
Under Record Replacement, click Record Replacement to log this replacement activity
and update the roller replacement history.
For more information, see the HP Scanner Tools Utility Help.
Mac
ENWW
a.
Launch HP Utility.
b.
Under Maintenance, click Record Replacement to log this replacement activity and
update the roller replacement history.
Replace the roller and separation pad
27
4
Troubleshooting
This section contains solutions for common problems with the scanner.
For additional troubleshooting, see the Help for the HP scanning program that you are using.
28
Chapter 4 Troubleshooting
ENWW
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when you encounter scanning problems.
●
If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or
smudged. If so, clean the scanning strips.
If you are scanning a document that will be analyzed using Optical Character Recognition
(OCR), make sure that the original document is clear enough to be analyzed.
●
Make sure that the USB and power cables are firmly seated in their respective connectors on the
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
●
Make sure the scanner has not automatically powered off. If it has, press the Power ( ) button
to turn on the scanner.
TIP: You can change the auto-off setting using HP Scanner Tools Utility (Windows) or
HP Utility (Mac).
●
Ensure that the scanner is receiving power.
◦
Check that the green LED on the power supply case is on.
◦
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
●
If you receive a Scanner not found message on your computer when trying to use the scanner,
turn off the scanner, wait 30 seconds, and then turn on the scanner. If you still receive this
message, you might need to reset the scanner.
●
If you have connected the scanner to the computer through a USB hub or through a USB port on
the front of the computer, disconnect the scanner and then reconnect it to a USB port on the
back of the computer.
●
Windows: Make sure that the Scan ( ) button is enabled (see “Product accessibility” for more
information).
●
Turn off the scanner, wait 30 seconds, and then turn on the scanner.
●
Make sure the document feeder hatch is closed.
●
Restart the computer.
If you continue to have problems, it is possible that your HP scanning software, firmware, or
associated drivers are out of date or have become corrupted. See www.hp.com/support to locate
software, firmware, and driver updates for your scanner.
ENWW
Basic troubleshooting tips
29
Scanner installation troubleshooting
●
Check the cables
●
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows)
Check the cables
Cable type
Action
Power cable
The power cable is connected between the scanner and a power outlet.
USB cable
●
Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
●
If the power cable is connected to a surge protector, ensure that the surge protector is
plugged into an outlet and turned on.
●
Press the Power ( ) button to turn off the scanner, and then turn off the computer.
After 30 seconds, turn on the scanner and then turn on the computer, in that order.
The USB cable is connected between the scanner and the computer.
●
Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
●
Ensure that the USB cable is securely connected between the scanner and the
computer.
●
If the USB cable is connected to a USB port on the front of the computer, move it to a
USB port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your
country/region, and then use the search tool to find USB troubleshooting topics.
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows)
If checking the scanner cable connections did not solve the problem, the problem might have
occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet
drivers and tools.
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and
power cable from the scanner.
2.
On the computer, open Control Panel and use the Add/Remove tool (in Vista, Windows 7, and
Windows 8, the Programs and Features tool) to uninstall the following applications:
3.
30
●
HP Scanjet 3000 s2
●
HP Scanjet 3000 s2 ISIS
●
HP Easy Scan
Restart the computer.
Chapter 4 Troubleshooting
ENWW
ENWW
4.
Use the HP scanning software CD that came with the scanner to reinstall the HP Scanjet drivers
and tools.
5.
Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button
to turn on the scanner.
Scanner installation troubleshooting
31
Scanner initialization or hardware problems
32
●
Check the USB connection
●
Check that the scanner has power
●
Reset the scanner
●
The scanner has stopped working correctly
Chapter 4 Troubleshooting
ENWW
Check the USB connection
Check the physical connection to the scanner.
●
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1.
Do one of the following tasks depending on how the scanner is connected to the computer:
●
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect
the USB cable from the USB hub or the docking station, and then connect the USB cable to
a USB port on the back of the computer.
●
If the USB cable is directly connected to the computer, plug it into a different USB port on
the back of the computer.
●
Remove all other USB devices from the computer except for the keyboard and the mouse.
2.
Press the Power ( ) button to turn off the scanner, wait 30 seconds, and then turn on the
scanner.
3.
Restart the computer.
4.
After the computer has restarted, try using the scanner.
●
If the scanner works, reconnect any additional USB devices one at a time; try the scanner
after connecting each additional device. Disconnect any USB devices that prevent the
scanner from working.
●
Windows: If the scanner does not work, open Control Panel on your computer and use the
Add/Remove tool (in Vista, Windows 7, and Windows 8, the Programs and Features tool)
to uninstall the following applications:
◦
HP Scanjet 3000 s2
◦
HP Scanjet 3000 s2 ISIS
◦
HP Easy Scan
Reinstall the applications using the HP scanning software CD that came with your scanner.
ENWW
Scanner initialization or hardware problems
33
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
●
Ensure that the power cable is securely connected between the scanner and a live electrical
outlet.
●
If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
●
Ensure that the scanner is receiving power.
◦
Check that the green LED on the power supply case is on.
◦
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the power supply from
the scanner.
2.
Wait 30 seconds.
3.
Reconnect the power supply, and then press the Power ( ) button to turn on the scanner.
Reset the scanner
You might need to reset the scanner under the following conditions:
●
If you receive an error message similar to Scanner initialization failed when trying to use the
scanner.
●
If you receive a Scanner not found error message when trying to use the scanner and turning
the power off for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
34
1.
Close all open scanning software.
2.
Press the Power ( ) button to turn off the scanner, and then disconnect the power supply from
the scanner.
3.
Windows: If the USB cable is connected to a USB hub or to a USB port on the front of the
computer, disconnect the USB cable and reconnect it to a port on the back of the computer.
4.
Wait 30 seconds.
5.
Reconnect the power supply, and then press the Power ( ) button to turn on the scanner.
Chapter 4 Troubleshooting
ENWW
The scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is
working. If the problem persists, proceed with the next step.
1.
A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
2.
a.
Check that the green LED on the power supply case is on.
b.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
c.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
3.
Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4.
Restart your computer.
5.
Windows: On the computer, open Control Panel and use the Add/Remove tool (in Vista,
Windows 7, and Windows 8, the Programs and Features tool) to uninstall the following
applications:
6.
ENWW
Ensure that the scanner is receiving power.
●
HP Scanjet 3000 s2
●
HP Scanjet 3000 s2 ISIS
●
HP Easy Scan
Reinstall the applications using the HP scanning software CD that came with your scanner.
Scanner initialization or hardware problems
35
Scanner operation problems
●
Scanner will not turn on
●
Scanner keeps turning off
●
Scanner does not scan right away
●
Scanner scans only one side of a two-sided page
●
Scanned pages are missing at the scan destination
●
Scanned image is fuzzy
●
Scanned pages are out of order at the scan destination
●
Optimize scanning and task speeds
●
The scan is completely black or completely white
●
Scanned images are not straight
●
Vertical white stripes appear on the printed page
●
Vertical colored stripes appear on the printed page
●
Scan files are too large
Scanner will not turn on
If the scanner will not turn on when you press the Power ( ) button, check the following:
●
The scanner may have been unplugged. Check to see that the power supply has not become
disconnected from the scanner or unplugged from the power source.
●
The power supply might not be working.
◦
Check that the green LED on the power supply case is on.
◦
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
Scanner keeps turning off
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
36
Chapter 4 Troubleshooting
ENWW
Windows: To change the defaults, complete these steps:
1.
Launch the HP Scanner Tools Utility.
2.
Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the
scanner after: drop-down list.
Mac: Use HP Utility to change these defaults.
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
Verify that the scan shortcut you selected specifies two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item.
Windows: HP EveryPage Ultrasonic stops the scan if multiple pages are fed into the scanner at one
time. To enable HP EveryPage Ultrasonic, follow these steps:
1.
Open HP Easy Scan and select the shortcut for which you wish to enable misfeed (multipick)
detection.
2.
From the Shortcuts menu, click Edit.
3.
On the Shortcut Editor dialog, click the Properties tab.
4.
Select the Misfeed (multipick) detection check box.
Scanned image is fuzzy
ENWW
●
Check for any obstructions in the scanner paper path and make sure the paper width guides are
positioned appropriately. Try another scan.
●
Clean the scanning strips inside the document feeder.
●
Verify that the document is not fuzzy.
Scanner operation problems
37
Scanned pages are out of order at the scan destination
●
Verify that the page order of the original document is correct before placing the document face
down into the document feeder.
●
Make sure that there are no staples, paper clips, or any other attached material (such as
adhesive notes) that may cause the pages to feed incorrectly.
●
Verify that pages are not stuck together.
Optimize scanning and task speeds
Several settings influence the total time for a scanning job. When you want to optimize scanning
performance, consider the following information.
●
To optimize performance, make sure your computer meets the recommended system
requirements. To view minimum and recommended system requirements, see www.hp.com, and
then search on your scanner model plus the word specifications.
●
Saving a scanned image to a searchable format (for example, searchable PDF) takes more time
than saving to an image format because the scanned image is analyzed using Optical Character
Recognition (OCR). Verify that you need a searchable output file before selecting a searchable
scan format.
●
Scanning at a higher resolution than necessary increases scanning time and creates a larger file
with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower
level to increase scanning speed.
The scan is completely black or completely white
●
The item might not be placed correctly in the document feeder. Make sure that the item you are
trying to scan is placed face down in the document feeder.
●
Windows: If you are scanning to a black and white image, make sure your black and white
threshold is not set to either extreme . Setting the threshold to an extreme will result in an image
that is all white or all black.
●
Mac: If you are scanning to a text image, set Image Correction to Manual and use the
Threshold slider bar to adjust the threshold.
Scanned images are not straight
38
●
Verify that the document feeder guides are centered on the scanner and set to an appropriate
width for the original being scanned. Make sure the paper guides touch the edges of the original.
●
Windows: Use the Auto-Straighten feature to straighten content that is skewed relative to the
page dimensions in the source document. Use the Auto Detect Size feature to deskew page
images that might have become skewed during the scanning process.
Chapter 4 Troubleshooting
ENWW
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same printer to see
if the issue lies with the printer.
If the second scan has the same problem, try scanning to a different printer.
Vertical colored stripes appear on the printed page
Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned
images. Clean the scanning strips with a soft, lint-free cloth that has been moistened with distilled
water or clean tap water.
Scan files are too large
●
Most scanning software, including HP Easy Scan, allows you to select a smaller file size when
selecting the output file type. For more information, see the Help for the scanning software you
are using.
●
Verify the scan resolution setting (for more information, see the Help for the scanning software
you are using):
◦
200 dpi is sufficient for storing documents as images.
◦
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
◦
For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
ENWW
●
Color scans create larger files than do black and white scans.
●
If you are scanning a large number of pages at one time, consider scanning fewer pages at a
time to create more, smaller files.
Scanner operation problems
39
Scanner buttons are not working correctly
After each step, press the Scan ( ) button. to see if it is working correctly. If the problem persists,
proceed with the next step.
40
1.
A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
2.
Windows: In HP Easy Scan, verify that the Scan ( ) button has not been disabled (see “Product
accessibility” for more information).
3.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.
Restart your computer.
5.
If the problem still persists, there may be a problem with the control panel. Contact HP Support
at www.hp.com/support.
Chapter 4 Troubleshooting
ENWW
Scanner paper path problems
●
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning fragile originals
●
Paper does not feed from the scanner
●
Originals are curling up in the scanner output tray.
●
The bottom of the scanned image is cut off
●
The scanned images have streaks or scratches
●
An item loaded in the scanner jams repeatedly
●
Clear jams from the scanner paper path
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding
are completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
●
Check that all rollers are in place and that the roller door and document feeder hatch are closed.
●
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
images in the software to ensure that they are not skewed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
●
The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
●
The document feeder or output tray might contain more than the maximum number of pages.
Load fewer pages in the document feeder, and remove pages from the output tray.
●
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
Scanning fragile originals
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 215.9 mm (8.5 in) before
loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended
for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 215.9 mm (8.5 in) wide.
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
ENWW
Scanner paper path problems
41
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing
firmly on both sides to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1.
Ensure that the power supply is securely connected between the scanner and a live electrical
outlet or surge protector. Check that the green LED on the power supply case is on to verify that
the power supply is functional.
2.
If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3.
Press the Power ( ) button to turn off the scanner, disconnect the power supply from the
scanner, and then turn of the computer to which the scanner is connected. Wait 30 seconds,
reconnect the power supply to the scanner, press the Power ( ) button to turn on the scanner,
and then turn on the computer.
4.
Try to rescan.
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl
in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder.
To obtain better scan results when scanning curled, lightweight originals, close the document output
tray before scanning.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 356 mm 14 in long.
Verify that the page size you select in the scanning software (or the scan shortcut you select) will
accommodate the length of the document being scanned.
The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the
next step. For information on cleaning the scanner, see the Care and maintenance section of the
User Guide.
42
●
Check that the originals are clean and unwrinkled.
●
Clean the scanning strips inside the document feeder.
●
Clean the rollers.
Chapter 4 Troubleshooting
ENWW
An item loaded in the scanner jams repeatedly
●
The item might not meet the guidelines for acceptable originals.
●
The item might have something on it, such as staples or self-adhesive notes on the original that
must be removed.
●
Make sure the paper guides touch the edges of the original.
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
ENWW
1.
Remove any pages from the document feeder.
2.
Pull forward on the document feeder latch to open the document feeder hatch.
3.
Remove the originals or any obstructions from the paper path.
4.
Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5.
Inspect the four rollers on the front and five rollers on the rear of the document feeder hatch, and
remove any visible debris.
6.
Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
7.
Reload all originals in the document feeder and scan again.
Scanner paper path problems
43
5
Product accessibility
Windows: You have the ability to enable and disable the control panel Scan ( ) button using the
button settings feature in HP Easy Scan.
NOTE:
44
You must have administrative privileges on the computer to perform this task.
Chapter 5 Product accessibility
ENWW
6
Specifications and warranty
This section contains regulatory information and product specifications for your scanner.
ENWW
●
Scanner specifications
●
Document feeder specifications
●
Environmental specifications
●
Disposal of Waste Equipment by Users
●
Electronic hardware recycling
●
Chemical substances
●
Regulatory information
●
Energy information
●
Important safety instructions
●
Restriction on hazardous substance (Turkey)
●
Restriction on hazardous substance (Ukraine)
●
Recycle and restricted material information
●
Hewlett-Packard limited warranty statement
45
Scanner specifications
Name
Description
Scanner type
Duplex sheet-feed scanner
Size
Width: 286 mm 11.26 in, Depth: 153 mm 6 in, Height: 162 mm 6.38 in
Weight
2.34 kg 5.16 lbs
Scanning element
Contact image sensor (CIS)
Interface
USB 2.0 high speed (compatible with USB 1.1)
Optical resolution
600 x 600 dpi hardware
Power adapter information
●
This product is intended to be supplied by a Listed Power Unit, marked with LPS or
Limited Power Source.
●
DC output for power supply: 24 Vdc, 1.5 A (1500 mA), 36W
Power consumption
For power consumption information, see the regulatory supplement pdf file on the HP scanning
software CD.
System requirements
To view minimum and recommended system requirements, see www.hp.com, and then search
on your scanner model plus the word specifications.
Document feeder specifications
Name
Description
Input tray capacity
50 sheets sheets of 75g/m2 20 lb
Minimum paper size
51 x 74 mm 2.0 x 2.9 in
Maximum paper size
215.9 x 864 mm 8.5 x 34 in
Minimum paper weight
49 g/m2 13 lb
Maximum paper weight
120 g/m2 32 lb
Environmental specifications
Name
Description
Temperature
Operating the scanner: 10° to 35° C 50° to 95° F
Storage: -40° to 65° C -40° to 149° F
Relative humidity
Operating the scanner: 10% to 80% noncondensing 10° to 35° C 50° to 95° F
Storage: up to 90% at 0° to 65° C 32° to 149° F
46
Chapter 6 Specifications and warranty
ENWW
Disposal of Waste Equipment by Users
This information applies to the European Union and India.
This symbol means do not dispose of your product with your other household waste. Instead, you
should protect human health and the environment by handing over your waste equipment to a
designated collection point for the recycling of waste electrical equipment. For more information, see
www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs, see www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at www.hp.com/go/reach.
Regulatory information
Additional regulatory information about your scanner can be found in the HP Scanjet Pro 3000 s2
regulatory supplement pdf file on the HP scanning software CD.
Regulatory Model Identification Number: For regulatory identification purposes your product is
assigned a Regulatory Model Number. The Regulatory Model Number for your product is
FCLSD-1102. This regulatory number should not be confused with the marketing name (HP Scanjet
Pro 3000 s2) or product number (L2737A).
Energy information
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.
The following mark will appear on ENERGY STAR qualified imaging products:
ENWW
Disposal of Waste Equipment by Users
47
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/
energystar
Important safety instructions
Read all these instructions, and follow all warnings and instructions marked on the scanner.
●
In this document, warnings, cautions, and notes indicate the following:
◦
Warnings must be followed carefully to avoid bodily injury.
◦
Cautions must be observed to avoid damage to your equipment.
◦
Notes contain important information and useful tips on the operation of this product.
◦
Place the scanner close enough to the computer for the interface cable to reach it easily.
Do not place or store the scanner or the AC adapter outdoors, near excessive dirt or dust,
water, heat sources, or in locations subject to shocks, vibrations, high temperature or
humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.
Do not use with wet hands
◦
Use only the AC adapter that comes with your scanner. Using any other adapter could
cause fire, electrical shock, or injury
CAUTION: Be sure the AC power cord meets the relevant local safety standards.
48
●
The AC power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do
not place objects on top of the AC power cord and do not allow the AC adapter or the AC power
cord to be stepped on or run over. Be particularly careful to keep both of the AC power cords
straight at the ends and the points where they enter the AC adapter.
●
The AC adapter is designed for use with the scanner with which it was included. Do not attempt
to use it with other electronic devices unless specified.
●
Use only the type of power source indicated on the product’s label.
●
When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
●
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly
switch on and off.
●
If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the
total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.
●
Never disassemble, modify, or attempt to repair the AC adapter, scanner, or scanner option by
yourself except as specifically explained in the scanner’s guides.
●
Do not insert objects into any opening as they may touch dangerous voltage points or short out
parts. Beware of electrical shock hazards.
Chapter 6 Specifications and warranty
ENWW
●
If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are
fuses in the plug, make sure you replace them with fuses of the correct size and rating.
●
Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under
the following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or
the AC adapter; the scanner or the AC adapter has been dropped or the case has been
damaged; the scanner or the AC adapter does not operate normally or exhibits a distinct change
in performance. (Do not adjust controls that are not covered by the operating instructions.)
●
Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not
use liquid or aerosol cleaners.
●
If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from
the electrical outlet.
Restriction on hazardous substance (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
Restriction on hazardous substance (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057
Recycle and restricted material information
●
Electronic hardware recycling: HP encourages customers to recycle used electronic
hardware. For more information about recycling programs, see www.hp.com/recycle.
This website also contains information about additional environmental topics:
◦
●
ENWW
●
Product environmental profile sheet for this and many related HP products
●
HP's commitment to the environment
●
HP's environmental management system
Product restricted material: This HP product does not contain any material thing that might
require special handling at end of life.
Restriction on hazardous substance (Turkey)
49
Hewlett-Packard limited warranty statement
HP Scanjet Pro 3000 s2 scanner
Model
Asia/Pacific
Americas
Europe/Middle East/Africa
3000 s2
1 year
1 year
1 year
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be
free from defects in materials and workmanship after the date of purchase, for the period specified
above. If HP receives notice of such defects during the warranty period, HP will, at its option, either
replace or repair products which prove to be defective. Replacement products may be either new or
equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will
be entitled to a refund of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
5. This warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED
OR IMPLIED, AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on
the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights, and you might also have other rights that vary from country/
region to country/region, state to state, or province to province.
7. HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter the form, fit, or function of the product to make it
operate in a country/region in which it was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE,
IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions,
50
Chapter 6 Specifications and warranty
ENWW
states, or provinces do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
ENWW
Hewlett-Packard limited warranty statement
51
Index
A
about scan shortcuts
accessibility 44
applications
scan from 15
document feeder 46
capacity 2
load cards 14
load documents 12
tips on loading 10
5
B
black scans
troubleshoot 38
blank page suppression 2
blurry images 37
buttons
Cancel 4
Power 4
Scan 4
scanner control panel 4
C
cables
troubleshoot 30
Cancel button 4
capacity, document feeder
clean
paper path 23
rollers 24
scanning strips 21
cleaning cloth 23
cloud, scan to 16
colored stripes
troubleshoot 39
connectivity 2
control panel
locating 3
crooked images 38
cut-off images
troubleshoot 42
D
detect misfeeds 18
E
environmental features 2
environmental specifications 46
export shortcuts 17
F
features 2
misfeed (multipick) detection
18
scan shortcuts 16
feeding problems 41
fragile items, scanning 41
fuzzy images 37
2
G
glass, clean 21
H
HP Easy Scan
scan from 15
HP Easy Scan software
about 5
HP EveryPage Ultrasonic 18
HP paper path cleaning cloth 23
HP Scanner Tools Utility
Maintenance tab 21
uses for 7
HP TWAIN 7
humidity specifications 46
I
import shortcuts 17
input and output trays
locating 3
install software
troubleshoot 30
J
jams
troubleshoot 43
L
lines
troubleshoot 39
M
Mac software 7
maintenance
clean paper path 23
clean rollers 24
HP Scanner Tools Utility
Maintenance tab 21
manage power settings 36
media
jams 43
misfeeds 41
not feeding 41
troubleshoot 41
memory 2
misfeeds
troubleshoot 41
multipick detection 18
multiple-page feeds 41
O
on/off button, locating 3
operating environment
specifications 46
order
roller replacement kit 27
supplies 21
output tray
locating
3
P
pages missing, troubleshoot 37
pages out of order 38
paper
jams 43
misfeeds 41
not feeding 41
troubleshoot 41
paper guides, locating 3
paper path
clean 23
feeding problems 41
paper-handling 2
parts
order 27
Power button 4
power button, locating 3
Power LED 4
power management 36
power supply
troubleshoot cable 30
product
auto-off 8
Sleep Mode 8
product accessibility 44
product info 1
programs
scan from 15
R
replace roller and separation
pad 27
reset scanner 34
resolution 2
roller
replace 27
rollers
clean 24
S
safety instructions 48
scan
cards 14
feeding problems 41
files too large 39
fragile items 41
from HP Easy Scan 15
from other programs 15
originals 12
Scan button 4
scan shortcuts 16
scan shortcuts, about 5
scan to cloud 16
scanner
control panel 4
reset 34
specifications 46
scanner software
Mac 7
Windows 5
scanning
features 2
security features 2
shortcuts
import and export 17
shortcuts, about 5
skewed images 38
Sleep Mode 8
software
Mac 7
troubleshoot installation 30
uninstall and reinstall 30, 35
Windows 5
specifications
document feeder 46
environmental 46
scanner 46
speed
troubleshoot 37
speed, troubleshoot 38
storage specifications 46
streaks
troubleshoot 42
stripes
troubleshoot 39
supplies
order 21
T
temperature specifications 46
troubleshoot
basic tips 29
black scans 38
cables 30
check power 34
colored lines 39
crooked images 38
cut-off images 42
feeding problems 41
fragile items 41
fuzzy images 37
installation 30
jams 43
large scan files 39
misfeeds 41
page order 38
pages missing 37
paper not feeding 41
power 36
reset scanner 34
scanning fragile items 41
speed 37, 38
stops working 35
streaks 42
two-sided scans 37
uninstall and reinstall
software 30, 35
white lines 39
white scans 38
turn on scanner
troubleshoot 36
TWAIN 7
TWAIN-compliant programs
scan from 15
two-sided scans
troubleshoot 37
U
uninstall and reinstall software
30, 35
USB cable
troubleshoot 30
user interface 2
V
vertical colored stripes
troubleshoot 39
vertical white stripes
troubleshoot 39
W
Web sites
order supplies 21
replacement parts 27
white scans
troubleshoot 38
white stripes
troubleshoot 39
Windows software 5