HP ENWW User guide

ePRINT SOFTWARE
User Guide
HP ePrint software
User Guide
Copyright and License
Trademark Credits
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 2, 8/2012
Table of contents
1 Product basics .................................................................................................................. 1
HP ePrint introduction ............................................................................................................... 2
Easy mobile printing from your PC ............................................................................................. 2
Basic features ........................................................................................................... 2
How it works ............................................................................................................ 2
Supported operating systems ...................................................................................... 2
2 Install HP ePrint ................................................................................................................ 5
Download and install the HP ePrint software (Windows) ............................................................... 6
Download and install the HP ePrint software (Mac) ....................................................................... 6
Register HP ePrint software ........................................................................................................ 7
3 Add a printer to eprintcenter.com ..................................................................................... 9
4 Device Discovery ............................................................................................................ 11
Network ............................................................................................................................... 12
Web-connected ..................................................................................................................... 12
Wireless direct ...................................................................................................................... 12
Set up wireless direct .............................................................................................................. 13
5 Print using HP ePrint software ........................................................................................ 15
HP ePrint software walkaround ................................................................................................ 16
Use HP ePrint (Windows) ........................................................................................................ 16
Use HP ePrint (Mac) ............................................................................................................... 17
Print to a public print location .................................................................................................. 17
6 Security .......................................................................................................................... 19
Network security .................................................................................................................... 20
Cloud security ........................................................................................................................ 20
Wireless direct security ........................................................................................................... 20
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7 Frequently asked questions ............................................................................................ 21
Frequently asked questions ...................................................................................................... 22
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Product basics
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HP ePrint introduction
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Easy mobile printing from your PC
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HP ePrint introduction
HP ePrint makes it easy to print from a PC or laptop to any HP printer. Just click File and Print, select
an available printer, and then print to nearly anywhere in the world:
●
Print to personally owned or business printers.
●
Print to HP ePrint public print locations such as coffee shops, hotels, or copy centers.
●
Print through a local wireless network to HP wireless direct printers.
●
Print to network-connected printers on the LAN or WAN.
●
Cloud print to an HP Web-connected printer.
Go to www.hp.com/go/eprintsoftware to download and learn more.
Easy mobile printing from your PC
Basic features
●
Free, easy, single driver installation from the Web.
●
Easy to search for printers and easy to connect and set print jobs to printers.
●
Print any file type or size.
●
Print to any HP ePrint-enabled ink or laser printers, all-in-ones, or MFPs.
●
Can be used with either Windows or Macintosh computers.
How it works
●
Click Print from your application, and then select HP ePrint from the list of available printers.
●
HP ePrint software automatically searches for printers on the local network, HP wireless direct
printers, and HP ePrint-enabled printers registered to www.eprintcenter.com.
●
Select your target printer, and then define basic print settings such as duplex and pages per sheet.
Click Print.
●
HP ePrint saves the printer to your recently used printers list located from the Recent tile.
●
Search public print locations such as UPS or FedEx stores in cities around the world. You can send
print jobs to public print locations and use a secure passcode to pick them up when you arrive.
Supported operating systems
2
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Windows 7 (32-bit and 64-bit)
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Windows Vista® (32-bit and 64-bit)
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Windows® XP (32-bit)
Chapter 1 Product basics
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Windows 8 (requires HP ePrint software v3.1 or higher)
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Mac OS X v 10.6 and higher
Easy mobile printing from your PC
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Chapter 1 Product basics
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Install HP ePrint
IMPORTANT: If you are upgrading from the previous version release, HP ePrint Mobile Driver, the
ePrint software will automatically uninstall HP ePrint Mobile Driver v1.0.
HP ePrint software installs as a print driver on Windows operating systems. HP ePrint software installs
as a PDF workflow application on Mac operating systems.
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Download and install the HP ePrint software (Windows)
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Download and install the HP ePrint software (Mac)
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Register HP ePrint software
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Download and install the HP ePrint software
(Windows)
Use the following steps to download and install HP ePrint software:
1.
To download the current driver, visit www.hp.com/go/eprintsoftware, and then select the
operating system you use.
2.
From the Mobile Printing table, find the most recent version of HP ePrint software, and then
select the Download button.
NOTE: Windows users need to download v3.0 or later.
NOTE: A firewall is built in to some Windows operating systems, and a security alert may
appear on the screen. Click Allow access to install the HP ePrint software.
3.
When the Open File dialog box appears, select Run.
4.
Follow the on-screen instructions to install the HP ePrint software, and then click Finish.
NOTE: A box to set HP ePrint as the default printer is automatically checked.
5.
Click OK.
Download and install the HP ePrint software (Mac)
Use the following steps to download and install HP ePrint software:
NOTE: Mac ePrint software v2.0 does not show public print providers after you upgrade from ePrint
Mobile v1.0. Delete the registration, and then reregister.
1.
To download the most recent version of HP ePrint software, open a Web browser, and visit
www.hp.com/go/eprintsoftware.
2.
To open the installer window, double click the HP-ePrint_v2.0.0.dmg file.
3.
To run the installer, double click HP ePrint Installer.
TIP: Check the PDF Workflow Item box. It is not checked by default. This will install the PDF
workflow component now instead of later, which will make the overall process easier.
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4.
Follow the installation instructions.
5.
Open Finder, and then open Applications.
6.
From the Hewlett-Packard folder, launch HP ePrint.
7.
If you did not install the PDF workflow item, you can do that here. Click Install to download the
PDF.
8.
Press OK. This will launch the HP ePrint application.
Chapter 2 Install HP ePrint
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Register HP ePrint software
Registration of the software onto your PC or laptop is required to enable HP cloud printing. Registration
is the process of storing a user’s email address and personal identification number (PIN) onto the
system. The stored credentials are used to grant access to the available resources from
www.eprintcenter.com.
Registration enables you to do the following:
●
Discover and print to HP ePrint-enabled printers to which your email address is listed on the
Allowed Senders Only list.
●
Print to HP ePrint-enabled printers that you know the printer’s assigned email address. Print to
public printers that are set to allow Everyone printable access.
NOTE: You do not need to be listed as an allowed sender to print to these printers.
●
Discover and print to public print locations.
Registration is optional if you only wish to print to local network-connected printers. You can access the
registration option at any time from the software interface. You can also delete the registration
credentials and reregister at any time.
Use the following steps to register the product after software installation:
1.
You will be able to register the product after software installation the first time you click File and
then Print. A dialog box will prompt you to register.
NOTE: You may also register the product after HP ePrint software installation in the computer
control panel the first time that HP ePrint Print Properties is opened.
2.
If you have an existing HP ePrint account, enter the associated email address, or enter an email
address to which you currently have access. Click Next. Within a few moments, a PIN will be
sent to the email address you provided.
NOTE: You can still register HP ePrint software if your email address is not tied to an existing
eprintcenter.com account, and you can still register HP ePrint software if your email address is not
added to a printer’s Allowed Senders list. However, using the same email address you use to log
into www.eprintcenter.com, or an email address that has been added to the Allowed Senders list
of an HP Web-connected printer enables the ePrint software to automatically discover HP Webconnected printers registered to your account on eprintcenter.com. Web-connected printers with
an Allowed Senders list set to Everyone must be manually entered into the ePrint software search
box before they can appear on the Connected tile.
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3.
Once you receive your PIN, input it into the PIN field, and then click Next.
4.
When the registration is complete, click OK. This will open the HP ePrint software. The HP ePrint
software will begin discovery of local network LAN/WAN printers and ePrint-registered devices
on eprintcenter.com. The products will display in the Connected List.
Register HP ePrint software
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NOTE: Registration of the ePrint software can be completed at any time by selecting the Gear icon
in the upper right corner of the printing preferences screen from within the HP ePrint software. To
access the HP ePrint software screen, right click on the ePrint printer in the control panel under Devices
and Printers, and then select Printing Preferences.
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Chapter 2 Install HP ePrint
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Add a printer to eprintcenter.com
Web-connected printers accessible to HP ePrint software will display on the Connected tile following
automatic discovery. Discovery of Web-connected printers by HP ePrint software requires the printer’s
Web service is enabled and the printer is added to www.eprintcenter.com
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1.
To add a printer to an existing eprintcenter.com account, log in to www.eprintcenter.com, and
then click the Add Printer button. Each product has a unique printer code that must be provided
to establish the print connection between eprintcenter.com and HP ePrint-enabled Web products.
The printer code is the product’s assigned email address. For additional help to complete this step,
click the How do I find the printer code? link displayed from the Add Printer button in
eprintcenter.com
2.
After a printer has been added to the eprintcenter.com account, you can specify the email
addresses that are authorized to access the printer. Within eprintcenter.com, click the ePrint
Settings tab, and then select Allowed Senders to define which email accounts you authorize to
send print-job requests. The default setting is Everyone, which allows any sender who knows the
printer code to send print jobs to the printer.
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Chapter 3 Add a printer to eprintcenter.com
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Device Discovery
To initiate the printing process, select the destination printer. The HP ePrint software automatically
discovers wired networks, wireless networks, and ePrint-enabled printers (Web-connected devices set
up through www.eprintcenter.com). HP ePrint software displays the discovered wireless, network, and
ePrint printers in the Connected tile. Recently used printers will display in the Recent tile.
NOTE: A single printer could appear two or more times in the discovered printers list. For example, if
your printer was connected to your local TCP/IP network, and that same printer was also ePrint-enabled
through www.eprintcenter.com with your email address on the Allowed Senders list, ePrint software
would display both print paths to that printer. If that same printer was also HP wireless direct-enabled,
a third instance of that printer would display.
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Network
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Web-connected
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Wireless direct
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Set up wireless direct
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Network
The HP ePrint software detects printers on a network. When you are ready to print, select HP ePrint
from the list of available printers. Once HP ePrint opens, you will see a list of the printers. HP ePrint
software automatically discovers HP ink or laser printers connected on the network through TCP/IP
supporting either PostScript or ePCL printer description languages. HP ePrint software only searches the
TCP/IP subnet of the PC or laptop. For printers on a different subnet, manually input the printer’s host
name or IP address into the Search dialog box on the Connected tile.
Web-connected
NOTE: To print to an HP enabled and registered device through the eprintcenter.com consumer
cloud, the destination printer must have HP ePrint enabled on the print device. This can be
accomplished from the product control panel or embedded Web server.
HP ePrint software automatically discovers ePrint registered devices if the email address used for ePrint
software registration is also defined on the product's Allowed Senders list for products registered to
www.eprintcenter.com. Check the ePrint software’s registration address from the Connected tile, by
selecting the Gear icon. Confirm that the displayed email address is also on the HP ePrint product’s
Allowed Senders list.
If the printer is not found by ePrint software’s automatic search, the printer is probably set to accept
print jobs from Everyone. In this case, you must manually type the printer’s assigned email address into
the ePrint software’s Search box.
Wireless direct
Wireless direct is the first printing solution that allows a Wi-Fi-enabled laptop, PC, or handheld device
to locate an HP product with wireless direct printing and then print without first connecting to a wireless
network (i.e., LAN).
HP printers with wireless direct printing are able to broadcast a Wi-Fi signal just for printing. This
allows Wi-Fi enabled devices to make a peer-to-peer connection with any activated printer within
range.
HP ePrint software automatically discovers and enables printing to HP products with wireless direct.
Wireless direct printing is multi-homed, which means that it allows IP connectivity on both the wireless
and wired network.
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Chapter 4 Device Discovery
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Set up wireless direct
To activate HP wireless direct on selected HP LaserJet products, follow these instructions.
NOTE: Before setup, upgrade the product's firmware from the HP eprint Web page: www.hp.com/
go/eprint
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1.
Select the Wi-Fi icon from the control-panel Home screen.
2.
Select the Wireless Menu.
3.
Select Wireless Direct Settings.
4.
Select Wireless Direct On/Off.
5.
Select On.
Set up wireless direct
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Chapter 4 Device Discovery
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Print using HP ePrint software
HP ePrint software allows you to modify print settings such as pages per sheet, grayscale, and duplex.
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HP ePrint software walkaround
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Use HP ePrint (Windows)
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Use HP ePrint (Mac)
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Print to a public print location
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HP ePrint software walkaround
Icon
Description
The Recent tile lists the last used printers. Right click a printer to change display settings
or to delete the printer from the list.
The Connected tile allows you to search for wireless, network, and ePrint printers. This
tile shows you discovered devices on the network.
The Service tile allows you to set a location and search for public print locations.
This icon indicates that the discovered printer is on a local wired network.
This icon indicates that the discovered printer is on a wireless network.
This icon indicates that the discovered printer is a cloud-based printer.
Use HP ePrint (Windows)
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1.
Within any application, select the File menu.
2.
From the File menu dropdown list, select Print.
3.
From the available printers, select HP ePrint.
4.
The first time you attempt to print using HP ePrint, you will be prompted to register the ePrint
software with HP ePrint services. Select HP ePrint Registration if you have an HP Webconnected printer registered to eprintcenter.com or wish to search for and send print jobs to public
print locations. Otherwise, click Cancel. Users can register at any time by selecting the Gear
icon from within the HP ePrint software user interface. Skipping registration will still allow printing
to network-connected printers, both wired and wireless.
5.
A list of local Web-connected and HP ePrint printers is displayed in the Connected tile. Select a
printer, and then click Print.
Chapter 5 Print using HP ePrint software
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6.
After a print job is successfully sent to a printer, that printer will appear in the Recent tile the next
time the user selects File and then Print.
7.
To send the next print job to a different printer, select the Connected tile, locate the printer name,
and then select Print.
Use HP ePrint (Mac)
1.
Within any application, select the File menu.
2.
From the File menu dropdown list, select Print.
3.
Select PDF.
4.
A list of local HP ePrint products is displayed. Select a printer, and then click Print.
Print to a public print location
1.
Within any application, select the File menu.
2.
From the File menu dropdown list, select Print.
3.
From the list of printers, select HP ePrint.
4.
Click OK.
5.
The HP ePrint application will launch. Click the Service icon.
NOTE: If you did not register the product when you set up HP ePrint, you will be prompted to
register the software with HP ePrint services. The prompt will appear every time until a printer is
placed into the Recent tile container.
6.
In the Search for public print locations search box, type the name of a city, hotel, or print
service provider.
7.
Select the public print location, and then click Print.
8.
In the Terms of Use dialog box, click I Agree.
9.
A dialog box will appear, and it contains the release code. You will use this release code to pick
up the document from the public print location. Take note of the code, and click OK.
NOTE: For your records, an email confirmation containing the release code will be sent to you.
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Use HP ePrint (Mac)
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Chapter 5 Print using HP ePrint software
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Security
There are several security options for HP ePrint software. In most cases, the printer administrator can
make changes to the printer's security features.
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Network security
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Cloud security
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Wireless direct security
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Network security
The security on a network is the same as for HP product specific drivers of the HP Universal Print Driver.
They both use Microsoft Management features. On a network, there are three security options:
●
Everyone can print.
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The creator/owner manages documents.
●
The administrator manages the product's settings.
Cloud security
Print job communication and transfer:
●
Print requests are sent from the HP ePrint print client to the HP cloud through HTTPS (Oauth
authentication).
●
The cloud sends notification to the ePrint device of the pending print request through XMPP—an
XML-based messaging procedure.
●
The Web-connected printer authenticates to the ePrint cloud to receive pending ePrint requests. The
ePrint device establishes an HTTPS connection with the cloud server, and the print request is
printed by the Web-connected printer.
●
HP ePrint-enabled printers can be locked through www.eprintcenter.com by changing the default
access to Allowed senders only. Print jobs originating from ePrint software are processed through
www.eprintcenter.com after authenticating the ePrint software’s originating email and PIN.
Wireless direct security
When wireless direct is enabled, the printer is available to all wireless clients depending on the
printers' capabilities. Please check your printer’s specifications for more information.
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Chapter 6 Security
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Frequently asked questions
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Frequently asked questions
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Frequently asked questions
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Question
Answer
If I upgrade my ePrint software from version 1, will my
personalized settings stay the same?
No. For Windows and Mac you will have to re-register the
ePrint software. For Windows, you will lose printers manually
added using the printer’s ID including any custom names you
applied to printers in your list.
What recommendations does HP provide for selecting a print
driver for my HP product?
HP recommendation is based upon your print needs. The
following should help:
●
HP ePrint software is recommended for mobile users who
need basic, easy, and every-day printing, at home, in
the office, or on the go. ePrint enables print to Webconnected printers located anywhere in the world.
Wherever you are, you can locate nearby public print
locations. When not on the road, you can discover
printers on your local network, wired or wireless direct,
to a large selection of HP supported printers.
●
The HP Universal Print Driver is targeted for the managed
enterprise environment. The HP UPD is a single driver
that supports printing to most HP office printers offering
key functionality required for everyday office printing.
●
HP product specific drivers allow full featured print to
one specific device type.
●
HP product specific drivers that ship in-box with the
Microsoft operating system offer limited features, with
easy access to installation that offers basic print
functionality features to a limited set of HP printers.
If HP ePrint software is already installed, may I run setup.exe?
If HP ePrint is already installed, and setup.exe is run again, it
will launch the uninstaller.
During installation, which port do I use?
You will only be asked to assign a port if you are installing
using Microsoft print tools, assuming the print driver is already
added to the Microsoft driver store. It does not matter which
port you select because HP ePrint will create a new port. If the
port assignment is changed after install, HP ePrint still prints to
the printer IP address/hostname, even if the printer is not
assigned to the IP port.
Can HP ePrint be installed via Point and Print?
HP ePrint is not supported for PnP installs, by design.
However, this does not prevent using Microsoft settings/tools
allowing users to share an installed HP ePrint print queue.
When a host connects to the shared queue it will not work
and displays errors: Failed to open [ipaddress/
hostname], retrying or Operation could not be
completed.
Can I install both the x32 and x64 driver onto an x64 system?
Yes, this is possible using Microsoft tools. However, this serves
no purpose because HP ePrint Mobile does not support the
Point and Print/server based print path (in other words, these
is no reason for having both x32 and x64 drivers assigned to
a print object).
Chapter 7 Frequently asked questions
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Question
Answer
If shared queue printing is not supported, is there a reason for
allowing it to install in this manner?
HP ePrint Mobile is a Windows print driver, based on Unidrv
architecture, and therefore must permit standard Windows
driver install programs. HP recommends using the provided
HP installer.
Are there driver preconfiguration options? For example, can I
preconfigure the driver using the HP Driver Configuration
Utility (DCU), the Driver Deployment Utility (DDU), or Web
Jetadmin (WJA)?
No.
With ePrint, what is the primary difference between sending a
print job via email and printing from the ePrint software?
●
HP ePrint software renders the print job on the host
before sending the job. ePrint jobs sent using email are
rendered in the cloud; print jobs sent from ePrint software
to a target PCL3 device may also be re-rendered in the
cloud before sending the job to the PCL3 device.
●
Print jobs sent using email print the body of the email
message (does not contain the email’s SUBJECT, TO or
FROM fields), and the supported attached file types.
Does HP LaserJet Pro 100 color MFP M175 support ePCL?
No. HP LaserJet Pro 100 color MFP M175 does not support
ePCL, but the device does broadcasts/advertises itself as a
wireless direct capable device. Wireless direct printing is not
supported on this device.
I canceled a print job, and now I am unable to print.
When a print job is canceled within the print spooler, some
inkjets printing ePCL print path cause the printer to go into
hang state, requiring the printer to be unplugged to recover.
This is fixed with a firmware update for the impacted printers.
Steps to reproduce:
●
Windows: Cancel the in-queue print job from the
Devices and Printers folder or Print Management
Console.
●
Mac: From the print progress bar, click the X to close the
window.
Frequently asked questions
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Chapter 7 Frequently asked questions
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© 2012 Hewlett-Packard Development Company, L.P.
www.hp.com