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TravelMate 8371/
8331 Series
Service Guide
Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
II
Revision History
Please refer to the table below for the updates made on TravelMate 8371/
8331 service guide.
Date Chapter Updates
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE
WARNING
CAUTION
IMPORTANT
Denotes actual messages that appear on screen.
Gives bits and pieces of additional information related to the current topic.
Alerts you to any damage that might result from doing or not doing specific actions.
Gives precautionary measures to avoid possible hardware or software problems.
Reminds you to do specific actions relevant to the accomplishment of procedures.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
V
VI
Table of Contents
System Specifications 1
Lock Keys and embedded numeric keypad* . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
System Utilities 33
VII
Table of Contents
Machine Disassembly and Replacement 43
Remove FFC of main board and sub board . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Troubleshooting 57
Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Jumper and Connector Locations 75
FRU (Field Replaceable Unit) List 77
8331 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
TravelMate 8371/
8331 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
VIII
Chapter 1
System Specifications
Features
Below is a brief summary of the computer’s many features:
Operating system
Genuine Windows Vista
®
NOTE: Windows
®
Vista
®
Capable PCs come with Windows
®
XP installed, and can be upgraded to
Windows
®
Vista
®
. For more information on Windows
®
Vista
®
and how to upgrade, go to:
Microsoft.com/windowsvista.
Platform
Intel
®
Core™2 Duo processor*
Intel
®
Core™2 Solo processor*
Intel
®
Celeron
®
mobile processor*
Mobile Intel
®
GS45 Express Chipset
Intel
®
Wireless WiFi Link 5100*
Acer InviLink™ Nplify™ 802.11b/g/Draft-N*
Acer InviLink™ 802.11b/g*
System memory
Dual-Channel SDRAM support
Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules*
Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules*
Display
16:9 aspect ratio
13.3" HD 1366 x 768
Graphics
Mobile Intel
®
GS45 Express Chipset*
ATI Mobility Radeon™ HD 4330*
Audio
High-definition audio support
MS-Sound compatible
Built-in stereo microphones
Storage subsystem
2.5" hard disk drive, with enhanced Acer DASP(Disk Anti-Shock Protection)*
Chapter 1
1
Solid state drive*
5-in-1 card reader
Communication
Integrated Acer Crystal Eye webcam
WLAN: z Intel
®
Wireless WiFi Link 5100* z Acer InviLink™ Nplify™ 802.11b/g/Draft-N* z Acer InviLink™ 802.11b/g*
WPAN: Bluetooth
®
2.1+Enhanced Data Rate (EDR)*
WWAN: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900/1800/
1900 MHz)
LAN: Gigabit Ethernet; Wake-on-LAN ready
Privacy control
Enhanced Acer DASP (Disk Anti-Shock Protection)
Acer Bio-Protection fingerprint solution*
BIOS user, supervisor, HDD passwords
Kensington lock slot
Dimensions and weight
323.6 (W) x 228 (D) x 26/29.4 (H) mm
(12.74 x 8.97 x 1.02/1.10 inches)
1.65 kg (3.583 lbs.) with 6-cell battery pack
Power subsystem
ACPI 3.0
62.16 W 5600 mAh
3-pin 65 W AC adapter
ENERGY STAR
®
*
Special keys and controls
88-/89-/93- key keyboard
Touchpad pointing device
I/O Ports
Acer EasyPort IV connector
Acer Bio-Protection fingerprint reader
5-in-1 card reader (SD/MMC/MS/MS PRO/xD)
USB 2.0 port
External display (VGA) port
Headphones/speaker/line-out jack
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter
2
Chapter 1
Environment
Temperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C
Humidity (non-condensing): z operating: 20%~80% z Non-operating: 20%~80%
NOTE: "*" only for certain models.
NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
Chapter 1
3
4
System Block Diagram
SPI
MM0 SODI
MM1 DI SO
Chapter 1
Board Layout
Top View
Chapter 1
6
7
4
5
1
2
3
8
9
10
No.
CN1
TravelMate 8371/8331 M/B layout and connector location
TOP view
Name Description
CCD cable CNTR
CN2
CN3
CN4
CN5
MMB cable CNTR
LVDS cable CNTR
Keyboard CNTR
Touch Pad FFC CNTR
CN6
CN7
CN8
CN15
CN21
SSD cable CNTR
Card reader CNTR
BT cable CNTR
Fan cable CNTR
Audio board CNTR
5
Bottom View
6
14
15
16
17
11
12
13
18
19
20
21
22
No.
CN9
CN10
CN11
CN12
CN13
CN14
CN16
CN17
CN19
CN20
U18
U14
Name
Bottom view
Battery CNTR
PCI-E socket
SIM card socket
PCI-E socket
Power cable CNTR
LVDS cable CNTR
DIMM socket
DIMM socket
HDD socket
USB board CNTR
South Bridge
North Bridge
Description
Chapter 1
Your Acer Notebook tour
After setting up your computer as illustrated in the Just for Starters... poster, let us show you around your new
Acer notebook.
Top View
Chapter 1
3
4
5
6
1
No.
2
Icon Item
Acer Crystal Eye webcam
Microphone
Description
Web camera for video communication.
Internal microphone for sound recording.
Display screen
Speakers
Keyboard
Touchpad
Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
Left and right speakers deliver stereo audio output.
For entering data into your computer.
Touch-sensitive pointing device which functions like a computer mouse.
7
8
9
7
No.
Icon Item
Click buttons (left, center* and right)
Palmrest
Touchpad toggle
Description
The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer
Bio-Protection fingerprint reader supporting Acer
FingerNav 4-way control function(only for certain models).
Comfortable support area for your hands when you use the computer.
Turns the internal touchpad on and off.
10 HDD Indicates when the hard disk drive is active.
11
Num Lock
Caps Lock
Lights up when Num Lock is activated.
Lights up when Caps Lock is activated.
Communication key Enables / disables the WLAN / 3G functions.
12
Backup key Launches Acer Backup Management for three-step data backup.
Puts your computer into power-saving mode.
Acer PowerSmart key
Power button / indicator
Turns the computer on and off. / Indicates the computer's power status.
Closed Front View
8
1
No.
Icon
Battery
Item Description
Indicates the computer's battery status.
1. Charging: The light shows amber when the battery is charging.
2. Fully charged: The light shows blue when in AC mode.
Chapter 1
Rear view
1
No.
Icon Item
Battery bay
Left View
Description
Houses the computer's battery pack.
Chapter 1
2
3
4
5
1
No.
Icon Item Description
Kensington lock slot Connects to a Kensington-compatible computer security lock.
NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available.
External display
(VGA) port
Ventilation slots
USB 2.0 ports
Microphone-in jack
Connects to a display device (e.g., external monitor,
LCD projector).
Enable the computer to stay cool, even after prolonged use.
Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Accepts inputs from external microphones.
Headphones/ speaker/line-out jack
Connects to audio line-out devices (e.g., speakers, headphones).
9
Right View
4
5
2
3
1
No.
Icon Item
5-in-1 card reader
Description
Accepts Secure Digital (SD), MultiMediaCard (MMC),
Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD).
NOTE: Push to remove/install the card. Only one card can operate at any given time.
USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000- based network.
Acer EasyPort IV connector
DC-in jack
Connects to Acer EasyPort IV.
Connects to an AC adapter.
10
Chapter 1
Base view
Chapter 1
2
3
4
1
No.
Icon Item
Battery bay
5
6
Description
Houses the computer's battery pack.
Battery lock Locks the battery in position.
Memory compartment
Hard disk bay
Houses the computer's main memory.
Houses the computer's hard disk (secured with screws).
Ventilation slots and cooling fan
Enable the computer to stay cool, even after prolonged use.
NOTE: Do not cover or obstruct the opening of the fan.
Battery release latch Releases the battery for removal.
11
Touchpad Basics(with fingerprint reader)
The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader.
1 2 3 4
Move your finger across the touchpad (1) to move the cursor.
Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Use Acer Bio-Protection fingerprint reader (3) supporting Acer FingerNav 4-way control function (only for certain models) to scroll up or down and move left or right a page. This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications.
Select
Drag
Function
Execute
Access context menu
Scroll
Left Button (2)
Quickly click twice.
Click once.
Click and hold, then use finger on the touchpad to drag the cursor.
Right Button (4) Main touchpad (1) Center button (3)
Tap twice (at the same speed as double-clicking a mouse button).
Tap once.
Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the touchpad on the second tap and drag the cursor.
Click once.
Swipe up/down/ left/right using
Acer FingerNav
4-way control function(Manufacturing option).
Touchpad basics (with two-click buttons)
The following items show you how to use the touchpad with two-click buttons.
Move your finger across the touchpad to move the cursor.
Press the left and right buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
12
Chapter 1
Execute
Select
Drag
Function Left Button
Quickly click twice.
Click once.
Click and hold, then use finger on the touchpad to drag the cursor.
Right Button Main touchpad
Tap twice (at the same speed as double-clicking a mouse button).
Tap once.
Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the touchpad on the second tap and drag the cursor.
Access context menu Click once.
NOTE: Illustrations for reference only. The exact configuration of your PC depends on the model purchased.
NOTE: When using the touchpad, keep it — and your fingers — dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping harder will not increase the touchpad's responsiveness.
NOTE: By default, vertical and horizontal scrolling is enabled on your touchpad. It can be disabled under
Mouse settings in Windows Control Panel.
Chapter 1
13
Using the Keyboard
The keyboard has full-sized keys and an embedded numeric keypad*, separate cursor, lock, Windows, function and special keys.
Lock Keys and embedded numeric keypad*
The keyboard has three lock keys which you can toggle on and off.
F11/
Num Lock
F12/
Scroll Lock
Caps Lock
Lock key
Caps Lock
Num Lock
<Fn> + <F11>*
Scroll Lock
<Fn> + <F12>
Fn
Description
When Caps Lock is on, all alphabetic characters typed are in uppercase.
When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -,
*, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad.
When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys.
Desired access
Number keys on embedded keypad
Cursor-control keys on embedded keypad
Main keyboard keys
Num Lock on
Type numbers in a normal manner.
Hold <Shift> while using cursorcontrol keys.
Hold <Fn> while typing letters on embedded keypad.
Num Lock off
Hold <Fn> while using cursorcontrol keys.
Type the letters in a normal manner.
* only for certain models
14
Chapter 1
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Key
Windows key
Application key
Description
Pressed alone, this key has the same effect as clicking on the Windows
Start button; it launches the Start menu.
It can also be used with other keys to provide a variety of functions:
<
> : Open or close the Start menu.
<
> + <D>: Display the desktop.
<
> + <E>: Open Windows Explore.
<
> + <F>: Search for a file or folder.
<
> + <G>: Cycle through Sidebar gadgets.
<
> + <L>: Lock your computer (if you are connected to a network domain), or switch users (if you're not connected to a network domain).
<
> + <M>: Minimizes all windows.
<
> + <R>: Open the Run dialog box.
<
> + <T>: Cycle through programs on the taskbar.
<
> + <U>: Open Ease of Access Center.
<
> + <X>: Open Windows Mobility Center.
<
> + <BREAK>: Display the System Properties dialog box.
<
> + <SHIFT+M>: Restore minimized windows to the desktop.
<
> + <TAB>: Cycle through programs on the taskbar by using
Windows Flip 3-D.
<
> + <SPACEBAR>: Bring all gadgets to the front and select Windows
Sidebar.
<CTRL> + <
> + <F>: Search for computers (if you are on a network).
<CTRL> + <
> + <TAB>: Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3-D.
NOTE: Depending on your edition of Windows Vista, some shortcuts may not function as described.
This key has the same effect as clicking the right mouse button; it opens the application's context menu.
Chapter 1
15
Hot Keys
The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
Hotkey
<Fn> + <F2>
<Fn> + <F3>
<Fn> + <F4>
<Fn> + <F5>
<Fn> + <F6>
<Fn> + <F8>
<Fn> + < >
<Fn> + < >
<Fn> + < >
<Fn> + < >
Icon
System property
Bluetooth
Sleep
Function
Display toggle
Screen blank
Speaker toggle
Brightness up
Brightness down
Volume up
Volume down
Description
Starts System Property for displaying system information.
Enables/disables the Bluetooth function.
(only for certain models).
Puts the computer in Sleep mode.
Switches display output between the display screen, external monitor (if connected) and both.
Turns the display screen backlight off to save power. Press any key to return.
Turns the speakers on and off.
Increases the screen brightness.
Decreases the screen brightness.
Increases the sound volume.
Decreases the sound volume.
Special Key
You can locate the Euro symbol and US dollar sign at the upper-center of your keyboard. To type:
16
Chapter 1
The Euro symbol
1.
Open a text editor or word processor.
2. Hold <Alt Gr> and then press the <5> symbol at the upper-center of the keyboard.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/typography/faq/faq12.htm for more information.
The US dollar sign
1.
Open a text editor or word processor.
2. Hold <Shift> and then press the <4> key at the upper-center of the keyboard.
NOTE: This function varies by the operating system version.
Chapter 1
17
Using the system utilities
Acer Bio-Protection (only for certain models)
Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the
Microsoft Windows operating system. Utilizing the uniqueness of one's fingerprint, Acer Bio-Protection
Fingerprint Solution incorporates protection against unauthorized access to your computer with centralized password management via Password Bank; easy music player launching with Acer MusicLaunch*; secure
Internet favorites via Acer MyLaunch*; and fast application/website launching and login with Acer
FingerLaunch. Acer ProfileLaunch** can launch up to three applications/ websites with a single finger swipe.
Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav*. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple swipe of your finger!
For more information, refer to the Acer Bio-Protection help files.
NOTE:
* Acer ProfileLaunch, MusicLaunch, MyLaunch and FingerNav are only available on select models.
** In models without Acer ProfileLaunch, Acer FingerLaunch can be used to open applications in the Acer
ProfileLaunch icons area; a single finger swipe will launch only one application at a time.
18
Chapter 1
Acer GridVista (dual-display compatible)
NOTE: This feature is only available on certain models.
To enable the dual display feature of your notebook, first ensure that a second display is connected, then, open the Display Settings properties box using the Control Panel or by right-clicking the Windows desktop and selecting Personalize. Select the secondary monitor (2) icon in the display box and then click the check box
Extend the desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to complete the process.
Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista.
You may choose any one of the four display settings indicated below:
Double (vertical), Triple (primary at left), Triple (primary at right), or Quad.
Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently.
AcerGridVista is imple to set up:
1.
Run Acer GridVista and select your preferred screen configuration for each display from the taskbar.
2. Drag and drop each window into the appropriate grid.
Chapter 1
19
3. Enjoy the convenience of a well-organized desktop.
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value.
Acer Backup Manager
NOTE: This feature is only available on certain models.
Acer Backup Manager is a simple three-step process that allows you to create backup copies of your entire system or selected files and folders according to a schedule or as you need to.
To start Acer Backup Manager, press the Acer Backup Manager key above the keyboard. Alternatively, you can go to Start > All Programs > Acer Backup Manager > Acer Backup Manager. This will open the
Welcome screen; from this screen you will be taken through the three steps to setup scheduled back ups.
Click Continue to proceed to the following screen. Click the + button and follow the onscreen instructions:
1.
Select the content you want to back up. The less content you select, the quicker the process will be, but it will increase your risks of losing data.
2. Select where you want the backup copies to be stored. You will need to select an external drive or your D: drive; Acer Backup Manager cannot store a backup on the source drive.
3. Select how often you want Acer Backup Manager to create back ups.
Once you have finished these three steps, backups will be created according to the schedule. You can also create backups manually by pressing the Acer Backup Manager key.
If you wish to change your settings at any time, run Acer Backup Manager from the Start menu and go through the steps outlined above.
20
Chapter 1
Power management
This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time (called an inactivity timeout), the computer stops some or all of these devices in order to conserve energy.
This computer employs a power management scheme that supports the advanced configuration and power interface (ACPI), which allows for maximum power conservation and maximum performance at the same time. Windows handles all power-saving chores for your computer.
Acer PowerSmart key
The Acer PowerSmart key uses the power-saving features of your computer's graphics sub-system to reduce overall power consumption. When you press the Acer PowerSmart key, the screen brightness is reduced and the graphics chip switched to a lower speed; PCI and WLAN switch to power-saving modes. Press the Acer
PowerSmart key again to return to your previous settings.
NOTE: This feature is only available on certain models.
Acer eRecovery Management
Acer eRecovery Management is a tool to quickly restore the system. You can back up/restore the factory default image, and reinstall applications and drivers.
NOTE: All of the following content is for general reference only. Actual product specifications may vary.
Acer eRecovery Management consists of the following functions:
Backup: z Create Factory Default Disc z Create Drivers and Applications Disc
Restore: z Completely Restore System to Factory Defaults z Restore Operating System and Retain User Data z Reinstall Drivers or Applications
This chapter will guide you through each process.
NOTE: This feature is only available on certain models. For systems that do not have a built-in optical disc burner, plug in an external optical disc burner before entering Acer eRecovery Management for optical disc-related tasks.
To use the password protection feature of Acer eRecovery Management, you must first set the password. The password is set by launching Acer eRecovery Management and clicking Settings.
Chapter 1
21
Burn backup discs
From the Backup page of Acer eRecovery Management, you can burn the factory default image or back up drivers and applications.
1.
Click on Start > All Programs > Acer > Acer eRecovery Management.
2. Acer eRecovery Management opens to the Backup page.
3. Select the type of backup (factory default or drivers and applications) you would like to burn to disc.
4. Follow the instructions on screen to complete the process.
NOTE: Create a factory default image when you want to burn a bootable disc that contains your computer's entire operating system as it was delivered to you from the factory. If you wish to have a disc that will allow you to browse the contents and install selected drivers and applications, create a drivers and application backup instead — this disc will not be bootable.
22
Chapter 1
Restore
The restore feature allows you to restore or recover the system from a factory default image or from previously created CD and DVD backups. You can also reinstall applications and drivers for your Acer system.
1.
Click on Start, All Programs, Acer, Acer eRecovery Management.
2. Switch to the Restore page by clicking Restore.
3. You can choose to restore the system from a factory default image or reinstall applications and drivers.
4. Follow the instructions on screen to complete the process.
Restore Windows Vista from backup discs
To restore Windows Vista from your previously burned backup discs, you will need to insert the first backup disc and enable the F12 Boot Menu via the BIOS Setup Utility.
1.
Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your computer.
2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup, where you can set system parameters.
3. Use the left and right arrow keys to select the Main submenu.
4. Use the up and down arrow keys to select F12 Boot Menu.
5. Use the F5 or F6 key to change F12 Boot Menu to Enabled.
6. Press the ESC key to enter the Exit submenu, press the ENTER key to Exit Saving Changes. Press the
ENTER key again to select Yes. The system will reboot.
7. After rebooting, when the Acer logo shows, press the F12 key to open the Boot Menu. Here you can select which device to boot from.
8. Use the arrow keys to select the IDE CD, then press the ENTER key. Windows will be installed from the recovery disc.
9. Insert the second recovery disc when prompted, then follow the onscreen prompts to complete the restore.
10. Remove the recovery disc from the optical drive once the restore is complete. Do this before rebooting your computer.
NOTE: This feature is only available on certain models.
If you prefer to set the boot priority for long-term use, you should select the Boot submenu.
1.
Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your computer.
Chapter 1
23
2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup, where you can set system parameters.
3. Use the left and right arrow keys to select the Boot subme
4. Use the up and down arrow keys to select the IDE CD device.
5. Use the F6 key to move the IDE CD device to the highest boot priority, or use the F5 key to move other devices to a lower boot priority. Ensure that the IDE CD device is the highest priority.
6. Press the ESC key to enter the Exit submenu, press the ENTER key to Exit Saving Changes. Press the
ENTER key again to select Yes. The system will reboot.
7. When you reboot, Windows will be installed from the recovery disc.
8. Insert the second recovery disc when prompted, then follow the onscreen prompts to complete the restore.
9. Remove the recovery disc from the optical drive once the restore is complete. Do this before rebooting your computer.
Acer Arcade Deluxe
Acer Arcade Deluxe is an integrated player for music, photos, DVD movies and videos. Use the
MediaConsole, touchpad or arrow keys to select the media type you wish to enjoy.
24
Cinema — watch DVDs, VCDs or Blu-Ray movies, and video clips
Homemedia — connect to other devices wirelessly to share media content
Advanced — change settings, update your Arcade software, view the help file and About information
Albums — view photos stored on your hard disk or removable media
Music — listen to music files in a variety of formats
Online Media — browse online content from YouTube and Flickr
NOTE: While watching videos, optical discs or slideshows, your screensaver and power-saving features are unavailable.
NOTE: For more detailed information on the features of Acer Arcade, please refer to the Arcade Help menu.
This can be accessed from the Arcade home page by selecting Help.
Chapter 1
General controls
When watching video clips, movies or slideshows using full-screen resolution, two pop-up control panels are shown when you move the pointer. They automatically disappear after several seconds. The Navigation
Controls panel appears at the top and the Player Controls panel appears at the bottom of the screen.
Navigation controls
To return to the Arcade home page, click the Home button in the upper-left corner of the window. To go up one folder level while searching for content, click the arrow. The buttons in the upper right (minimize, maximize, close) have standard PC behaviors.
To quit Arcade, click the Close button in the upper right corner of the window.
Player controls
At the bottom of the window, the player controls — used for video, slideshows, movies and music — are shown. They provide standard playback controls (play, pause, stop, etc.) and volume controls (mute and volume up/down).
NOTE: When playing movies from optical discs, there are additional controls added to the right of the volume controls.
These are discussed in more detail in the Cinema of this guide.
Cinema
Play Movie:
Click Play Movie to watch a movie from your optical disc drive. Depending in the type of optical drive installed in your computer, you can play movies from Blu-Ray discs, standard DVDs and video CDs (VCDs) with the
Cinema function of Acer Arcade Deluxe. This player has the features and controls of a typical DVD player.
When you insert a disk into the DVD drive, the movie begins playing automatically. To control the movie, the pop-up player control panel appears at the bottom of the window when you move the pointer.
If more than one optical drive contains a playable disc, you will be asked to select which one you would like to watch when you click Play Movie.
Alternatively, you can select content stored on your HDD by clicking Videos and navigating to the video clip you wish to view using a folder browser.
When viewing DVDs, the following special controls are added to the pop-up panel:
DVD Menu
Subtitles
Language
Snapshot
Angle
If you move your mouse/cursor while you’re watching a movie, a menu bar will appear at the bottom of the screen. This contains buttons to control the movie playback, select subtitles, adjust volume, select soundtrack language and set advanced features.
NOTE: Function availability will depend on what the optical disc being played supports.
Clicking the stop button will stop the movie playback, and return you to the Cinema main screen. At the bottom of the screen are buttons that allow you to resume the movie from the point it was stopped, restart the movie from the beginning or eject the disk.
Videos:
Click Videos to watch a video clip stored on your hard drive.
NOTE: The Video feature is designed to play back many different kinds of video formats. Refer to the Video help section for a full list of compatible formats. If you want to watch a DVD or VCD, use Cinema.
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25
Playing a video file:
Click Videos to open a file browser to navigate to the video clip you want to view.
To play a video file, double-click on it. The video will play at full screen. The pop-up control panel will appear at the bottom of the screen when you move the mouse. To return to the Video page, click Stop.
You can capture a still of a scene by clicking the Snapshot button in the pop-up control panel.
Recent Videos:
Shows video clips saved recently. Double-click on a clip to watch it.
HomeMedia
HomeMedia is a program that lets you access and share media files and TV signals via your home network.
HomeMedia gives you access to your network computers with Media Server and TV Server installed, so you can view shared music, videos, pictures and TV signals.
Click HomeMedia to open the main page that displays a list of the media and TV servers available on your network. HomeMedia is compatible with most UPnP client devices. Click Refresh at any time to search for newly shared media servers.
NOTE: You must first install and setup Media Server to share media files and TV Server to share TV signals.
You will need to have your wireless adaptor active before you can use HomeMedia.
Advanced
This section contains the settings in Acer Arcade Deluxe that allow you to finetune its performance to suit your machine and your personal preferences.
Live Update:
Click Live Update to connect to the Internet to check for, and download, available updates to the software.
Settings:
Click Settings to make various adjustments to your Acer Arcade Deluxe. Here, you will be able to modify
Display, Audio, Photo, DVD and BD settings to get the best out of your computer.
Display:
Use this section to set the display type. You can choose the Display Output and Color Profile to suit your environment and preferences.
Under Display Output, you can select from CinemaVision, Letterbox or Pan & Scan:
The Letterbox option displays widescreen movie content in its original aspect ratio and adds black bars at the top and bottom of the screen.
Acer CinemaVision is a nonlinear video stretching technology that produces minimal distortion in the center of the picture.
Pan & Scan displays the central portion of DVD titles in widescreen ratio, and allows you to drag the display area to view different portions of the video.
Audio:
Use Speaker Environment to choose between Headphones, SPDIF, 2 Speakers or more speakers depending on your audio equipment.
Output Mode should be set to Stereo if you are using speakers, Dolby Surround, or Virtual Surround Sound if you are using headphones. You can select from a variety of Virtual Surround Sound settings to create the effects of different venues.
NOTE: If your speakers are not capable of outputting lowfrequency signals, it is recommended that you do not select Virtual Surround Sound, in order to avoid damaging your speakers.
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Chapter 1
Audio Channel Expander should be used for better 4- or 6-speaker output.
Dynamic Range Compression can compensate for different listening environments for enhanced audio enjoyment.
Photo:
Use this page to set preferences for your slideshow when viewing photos.
DVD:
Acer Arcade Deluxe has several features and technologies to extend battery life while watching DVD movies.
On this page, you can select whether you wish to turn the features off or not.
NOTE: Turning on Extend Playback Time, will result in a small loss of playback performance.
Flickr:
Set your preferences for viewing and downloading images from Flickr.
In each of the above sections, you can click Default to return the Acer Arcade Deluxe settings to their default values.
Help:
Click Help to view the Help file for detailed information on using Acer Arcade Deluxe.
About:
Click About to view the copyright and vendor information for Acer Arcade Deluxe.
Albums
Acer Arcade Deluxe lets you view digital photos individually or as a slideshow, from any available drive on your computer. Click Albums to open the main page.
Click Photos to open a folder browser that shows both individual pictures and folders. Click on a folder to open it.
To view a slideshow, open the folder containing the pictures you wish to view, select all or some of the pictures and click Slideshow. The slideshow is played at fullscreen resolution. Use the pop-up control panel to control the slideshow.
You can also view a single picture by clicking on it. This opens the picture at fullscreen resolution.
You can then use the onscreen controls to zoom in and out, and to pan in four directions.
Editing Pictures
Choose Menu > Fix and you can Rotate, Remove Red Eye, and Auto Fix (optimize the brightness and contrast) pictures to improve the appearance of your images.
Slideshow settings
To change slideshow settings refer to the Arcade section above.
Music
For convenient access to your music collection, click Music to open the Music homepage.
Select the folder, CD or category that contains the music you want to listen to. Click Play to listen to the entire content from the beginning, or select the song that you want to hear from the list.
The songs in the folder are shown as a list with album information at the top of the page, while the toolbar at the bottom of the page has controls for Play, Shuffle, Repeat All, Visualize, Volume and Menu. Visualize allows you to watch computer-generated visuals while you listen to music.
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27
Online Media
Online Media gives you easy access to photos and videos uploaded to the popular Flickr and YouTube websites.
NOTE: You need to be connected to the Internet to use the Online Media function.
YouTube
You can view the 30 most viewed video clips on YouTube by selecting YouTube from the Online Media homepage. The video clips will be displayed as thumbnails, select a thumbnail to view the video clip’s title and number of views. Press <Enter> or double-click a thumbnail to view the video.
Alternatively, you can log into your YouTube account to view your favorite video clips. You need to be logged in to save a video clip to your favorites.
Flickr
Select Flickr to view 200 recently uploaded photos on Flickr. You can log into your Flickr account to view your own photostream or your contacts’ photos.
You can also search for photos from your own stream, contacts’ streams or all of Flickr.
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Chapter 1
Hardware Specifications and Configurations
Processor
Item
Processor packing
Support Processor @ Launch
On-die L2 Cache
FSB
TDP (Thermal)
Socket type
Specification
uFCPGA
ULV Centrino,PDC, ICPM, 10W CPU
Up to 6 MB
1067 MHz
10W
BGA
Second Level Cache
North Bridge
South Bridge
Item
System Memory
Technology
Base momory
Item
Expansion memory
Maximum memory size
Lan Interface
Item
Controller (AVAP)
SPEED
Wireless LAN
Item
Module
Interface
Antenna
Pointing Device
Item
Glide
GS45
ICH9M SFF
Specification
Specification
DDR3 800/1067 MHz
DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3
SDRAM
DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3
SDRAM
8 GB ( Thermal evaluation based on 8 GB)
Atheros AR8131
10/100/1000Mb/s
Specification
Specification
Intel SP, 3rd 1x2 BGN/ Y
Mini card (1)
2
Multi-touch touch PAD
Specification
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30
Bluetooth Interface
Item
Module
Antenna controller
Bluetooth module
Hard Disk Drive Interface
Item
HDD form factor
Media I/F
IDE Controller
SSD Media size
SSD form factor
Specification
FOX_BRM_2.0 F/W T60H928.11
on board
CSR
Internal USB 2.0 Dongle
Audio Interface
Item
Sound Codec (AVAP)
Internal Speaker
Internal Microphone
Sound Volume
LCD panel
Item
Panel size
LVDS
Brightness
Realtek ALC269
2 (1.5 Watt)
Array MIC x 1
By Hot Key
Specification
Specification
13.3/13.4 WXGA (HD 720p, 1366 x 768)
Embedded in Cantigata GM
Brightness controlled by Hot Keys
Card Slot
Item
5 in 1 card reader (SD/MMC/MS/
MSPro/XD)
ACE AGE100
Specification
WebCAM
Specification
9.5 mm high/ solid state disks
SATA
SATA 150 MB/s
80 GB (Option)
2.5" factor
SATA I/F
Item Specification
Module
Interface
HD 1.0 M
USB
Chapter 1
Keyboard
Controller
Type (AVAP)
Item
I/O
Monitor (VGA)
Item
HDMI
USB
Stereo Mic-in
SPDIF
RJ45 (Shielding)
SIM Slot mini card socket (Full size)
Power Management
Item
Controller
Interface
AC adapter (AVAP)
1st Battery (AVAP)
Specification
Darfon AC4T
Silm 13.3" 301.12 x 113.44 x 4.7 (Max/Texture)
Specification
3
1
Yes
Yes
1
1
1
Full mini card (3G) x 1 & Half mini card (SP WLAN) x 1
Button
Item
Power on/off (with Visiable LED)
WLAN
3G/BT
Launch Key module
Back up Key
Power consumption key
Volume Control
Specification
1 (mechanical, White)
1 (Orange, capacitive)
BT (Blue, capacitive, 3G use SW to launch without button)
None
1 (capacitive, Blue flash)
1 (mechanical, Green)
Volume up/down/mute (capacitive, blue)
Software
Item
Operation system
BIOS
Vista
InsydeH2O
Specification
Specification
ITE ITE8512F
LPC
65W
6 cell 2.2 / 2.6 / 2.8 / 2.9
Chapter 1
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32
LED Status Indicator
Item
Power Status
1st Battery Status
HDD
Caps Lock
Num Lock
Wireless LAN
Bluetooth
Touch pad on/off
3G
1 (Blue / Orange flash)
Specification
1 (Blue / Orange)
1 (Blue)
1 (Blue)
1 (Blue)
1 (Orange)
1 (Blue)
1 (capacitive, Orange, top side)
1 (Green)
Security Features
Item
Kensington Lock Hole (7.5 mm diameter)
FAN
Item
Not Nosie
Number
Physical Characteristics
Item
Dimensions
Thickness (maximum)
Weight (incl 1st Battery & super multi ODD)
1 as low as possible
1
Specification
Specification
Specification
323.6 (W) x 228 (D) x 26 / 29.4 (H) mm
23.3 ~ 28.9mm
1.65 kg (3.583 lbs.) with 6-cell battery pack
Chapter 1
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press m during POST (when “Press <F2> to enter Setup” message is prompted on the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BIOS SETUP Utility.
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33
Invoking BIOS Setup
The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST.
The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows:
Information Display the system informations.
Main
Security
Boot
Exit allows the user to specify standard IBM PC AT system parameters.
Provides security settings of the system.
Allows the user to specify the boot options.
Allows the user to save CMOS setting and exit Setup.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values.
Please note that system information is subject to different models.
Information
34
NOTE: The system information is subject to different models.
CPU Type
Parameter
CPU Speed
HDD0 Mode Name
HDD0 Serial Number
Description
This field shows the CPU type of the system.
This field shows the CPU speed of the system.
This field shows the model name of HDD installed on primary master.
This filed displays the serial number of HDD installed on primary master.
Chapter 2
Parameter
HDD1 Mode Name
HDD1 Serial Number
System BIOS version
VGA BIOS Version
Serial Number
Asset Tag Number
Product Name
Manufacturer Name
UUID Number
Description
This field displays the model name of devices installed on secondary master. The hard disk drive or optical drive model name is automatically detected by the system.
The field shows the serial number of devices installed on secondary master.
Displays system BIOS version.
This field displays the VGA firmware version of the system.
This field displays the serial number of this unit.
This field displays the asset tag number of the system.
This field shows product name of the system.
This field displays the manufacturer of this system.
This will be visible only when an internal LAN device is presenting.
UUID=32bytes
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters.
NOTE: The screen above is for your reference only. Actual values may differ.
Chapter 2
35
36
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter
System Time
System Date
System Memory
Total Memory
Video Memor
Quiet Boot
Network Boot
F12 Boot Menu
D2D Recovery
SATA Mode
Description
Sets the system time. The hours are displayed with 24-hour format.
Sets the system date.
Format/Option
Format: HH:MM:SS
(hour:minute:second)
System Time
Format: MM/DD/YYYY
(month/day/year)
System Date
This field reports the memory size of the system.
This field reports the memory size of total memory in the system.
Shows the Video memory size.
Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and Summary Screen is enabled.
Enables, disables the system boot from
LAN (remote server).
Enables, disables Boot Menu during
POST.
Enables, disables D2D Recovery function.
The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults.
Choose which mode of HDD mode. Please be careful for changing this setting because it might cause system fail to boot.
Option: Enabled or
Disabled
Option: Enabled or
Disabled
Option: Disabled or
Enabled
Option: Enabled or
Disabled
Option: AHCI Mode or IDE
Mode
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases.
Chapter 2
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.
Chapter 2
37
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter
Supervisor Password is
User Password is
HDD Password is
Set Supervisor
Password
Set User Password
Set Hdd Passwor
Password on Boot
Description
Shows the setting of the Supervisor password.
Shows the setting of the user password.
Shows the setting of HDD password.
Press Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access. The user can not enter the Setup menu and change he value of parameters.
Press Enter to set the user password.
When user password is set, this password protects the BIOS Setup Utility from unauthorized access.
The user can enter Setup menu only and does not have right to change the value of parameters.
Press Enter to set the Hdd password.
When Hdd password is set, this password protects the Hdd . Other user can’t steal information.
Defines whether a password is required or not while the events defined in this group happened. The following sub-options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup.
Option
Clear or Set
Clear or Set
Clear or Set
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Supervisor Password box appears:
2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT: Be very careful when typing your password because the characters do not appear on the screen.
3. Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
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Chapter 2
4. If desired, you can opt to enable the Password on boot parameter.
5. When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Password box appears:
2. Type the current password in the Enter Current Password field and press e.
3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Password box appears:
2. Type the current password in the Enter Current Password field and press e.
3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field.
4. Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5. If desired, you can enable the Password on boot parameter.
6. When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
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39
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following message.
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
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Chapter 2
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
The table below describes the parameters in this screen.
Parameter
Exit Saving Changes
Exit Discarding
Changes
Load Setup Default
Discard Changes
Save Changes
Description
Exit System Setup and save your changes to CMOS.
Exit utility without saving setup data to CMOS.
Load default values for all SETUP item.
Load previous values from CMOS for all SETUP items.
Save Setup Data to CMOS.
Chapter 2
41
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded.
Fellow the steps below to run the Phlash.
1.
Prepare a bootable diskette.
2. Copy the flash utilities to the bootable diskette.
3. Then boot the system from the bootable diskette. The flash utility has auto-execution function.
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Chapter 2
Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate
8371/
8331 for maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Small Philips screw driver
Philips screwdriver
Plastic flat head screw driver
Tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
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43
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.
Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
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Chapter 3
Disassembly Procedure Flowchard
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Main unit disassembly flow chart
Start
Battery
HDD RAM BTCB
Audio
Board
VGA
Board
LCM module disassembly flow chart
I/O
Board
Start
LCM Mylar
Main
Board
LCM
Module
LCM Bezel
LCM Panel
Chapter 3
45
Removing the Battery Pack
1.
Release the battery lock.
2. Slide the battery latch then remove the battery.
NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal.
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Chapter 3
Removing the HDD and RAM
3. Remove two screws on the HDD cover and remove HDD.
Type
M2*5(4.5D*0.8T) 2
Number
Chapter 3
47
4. Remove the screw on RAM cover and remove both of RAM
.
Remove the Battery
5. Remove RTC battery.
Type
M2*5(4.5D*0.8T) 1
Number
48
NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the
RTC battery and follow local regulations for disposal.
Chapter 3
6. Use the tweezer to remove the rubber and remove all of the screws on the back of the notebook.
Type
M2*5(4.5D*0.8T)
Type
M2*5(4.5D*0.5T)
Remove keyboard
7. Disconnect five latches on the keyboard.
13(Red)
Number
2(Yellow)
Number
8. Remove the FFC behind the keyboard.
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49
Remove FFC of main board and sub board
9. Remove screws and FFC on the upper case.
Type
M2*5(4.5D*0.8T) 8
Number
10. Remove the upper case and disconnect the connector between upper case and audio board.
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Chapter 3
11. Remove Audio board.
12. Remove the FFC and screw on the audio board.
13. Remove audio board.
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51
14. Remove the connector of I/O board and then release a screw on the I/O board.
52
Type
M2*5(4.5D*0.8T) 1
15. Remove I/O board after removing the connector under I/O board.
Number
16. Remove Bluetooth board.
Chapter 3
17. Remove two screws on the VGA board.
18. Remove VGA board.
Type
M2*5(4.5D*0.8T) 2
Number
19. Remove the LAN connection and two screws and remove wireless card.
Type
M2.5*3(4.5D*0.8T) 2
Number
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54
20. Remove all of the connectors on the main board.
Type
M2*5(4.5D*0.8T) 2
Number
21. Remove the screw on the fan module and three screws on the thermal module.
Type
M2*3(4.5D*0.8T) 4
Number
Chapter 3
Remove Panel
22. Remove eight screws on the bottom of panel and remove the panel.
23. Remove six sponges on the LCD and remove 6 screws under them.
Type
M2*4(4.5D*0.5T) 4 (Red)
Number
Type
M2*3(4.5D*0.8T) 2(Yellow)
Number
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55
24. Remove the bezel on the panel and remove four screws on it.
Type
M2*2(4.5D*0.5T)
25. Remove LCM cable on the back of panel.
4
Number
Disassembling the External Module
Disassembling the HDD Module
1.
Remove HDD bezel and get HDD out of cover.
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Chapter 3
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.
1.
Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)
Power failure. (The power indicator does not go on or stay on.)
POST does not complete. No beep or error codes are indicated.
POST detects an error and displayed messages on screen.
Other symptoms (i.e. LCD display problems or others).
Symptoms cannot be re-created (intermittent problems).
Go To
“Power System Check” on page 59.
“Power-On Self-Test (POST) Error Message” on page 61.
“Undetermined Problems” on page 74.
“Error Message List” on page 62.
“Power-On Self-Test (POST) Error Message” on page 61.
Use the customer-reported symptoms and go
to “Power-On Self-Test (POST) Error
“Intermittent Problems” on page 73.
“Undetermined Problems” on page 74.
Chapter 4
57
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Do the following to select the test device.
1.
Boot from the diagnostics diskette and start the diagnostics program.
2. See if FDD Test is passed as the program runs to FDD Test.
3. Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.
Reconnect the external diskette drive/DVD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.
Boot from the diagnostics diskette and start the diagnostics program.
2. See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3. Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.
Reconnect the external diskette drive/CD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU:
1.
Reconnect the keyboard cables.
2. Replace the keyboard.
3. Replace the main board.
The following auxiliary input devices are supported by this computer:
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
58
Chapter 4
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.
Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2. Go to the diagnostic memory in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.
Remove the battery pack.
2. Connect the power adapter and check that power is supplied.
3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
“Check the Power Adapter” on page 59
“Check the Battery Pack” on page 59
Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure:
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1.
If the voltage is not correct, replace the power adapter.
2. If the voltage is within the range, do the following: z Replace the System board.
z If the problem is not corrected, see “Undetermined Problems” on page 74.
z If the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not always indicate a defect.
3. If the power-on indicator does not light up, check the power cord of the power adapter for correct continuity and installation.
4. If the operational charge does not work, see “Check the Battery Pack” on page 59.
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.
Check out the Power Management in control Panel.
2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3. Repeat the steps 1 and 2, for both battery and adapter.
4. This helps you identify first the problem is on recharging or discharging.
Chapter 4
59
From Hardware:
1.
Power off the computer.
2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure.
3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU:
1.
Reconnect the touchpad cables.
2. Replace the touchpad.
3. Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.
60
Chapter 4
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 74.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
Chapter 4
61
Index of Error Messages
Error Code List
Error Codes
006
010
070
071
072
110
<No error code>
<No error code>
Error Messages
Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch.
2. IDE Primary Channel Master Drive Error.
(THe causes will be shown before “Equipment
Configuration Error”)
Memory Error at xxxx:xxxx:xxxxh (R:xxxxh,
W:xxxxh) .
Real Time Clock Error.
CMOS Battery Bad.
CMOS Checksum Error.
System disabled.
Incorrect password is specified.
Battery critical LOW.
In this situation BIOS will issue 4 short beeps then shut down system, no message will show.
Thermal critical High.
In this situation BIOS will shut down system, not show message.
Error Message List
Error Messages
Failure Fixed Disk
Stuck Key
Keyboard error
Keyboard Controller Failed
Keyboard locked - Unlock key switch
Monitor type does not match CMOS - Run
Setup
Shadow RAM Failed at offset: nnnn
System RAM Failed at offset: nnnn
Extended RAM Failed at offset: nnnn
FRU/Action in Sequence
Reconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
see “Keyboard or Auxiliary Input Device
Check” on page 58. see “Keyboard or Auxiliary Input Device
Check” on page 58. see “Keyboard or Auxiliary Input Device
Unlock external keyboard.
Run “Load Default Settings” in BIOS Setup
Utility.
BIOS ROM
System board
DIMM
System board
DIMM
System board
62
Chapter 4
Chapter 4
Error Messages
System battery is dead - Replace and run
Setup
System CMOS checksum bad - Default configuration used
System timer error
Real time clock error
Previous boot incomplete - Default configuration used
Memory size found by POST differed from
CMOS
Diskette drive A error
Incorrect Drive A type - run SETUP
System cache error - Cache disabled
CPU ID:
DMA Test Failed
Software NMI Failed
Fail-Safe Timer NMI Failed
Device Address Conflict
Allocation Error for device
Failing Bits: nnnn
Fixed Disk n
FRU/Action in Sequence
Replace RTC battery and Run BIOS Setup
Utility to reconfigure system time, then reboot system.
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot system.
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot system.
System board
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot system.
System board
Run “Load Default Settings” in BIOS Setup
Utility.
RTC battery
System board
Run “Load Default Settings” in BIOS Setup
Utility.
DIMM
System board
Check the drive is defined with the proper diskette type in BIOS Setup Utility.
See “External Diskette Drive Check” on page
Check the drive is defined with the proper diskette type in BIOS Setup Utility.
System board
System board
DIMM
System board
DIMM
System board
DIMM
System board
Run “Load Default Settings” in BIOS Setup
Utility.
RTC battery
System board
Run “Load Default Settings” in BIOS Setup
Utility.
RTC battery
System board
DIMM
BIOS ROM
System board
None
63
64
Error Messages
Invalid System Configuration Data
I/O device IRQ conflict
Operating system not found
FRU/Action in Sequence
BIOS ROM
System board
Run “Load Default Settings” in BIOS Setup
Utility.
RTC battery
System board
Enter Setup and see if fixed disk and drive A are properly identified.
Diskette drive
Hard disk drive
System board
Error Message List
No beep Error Messages
No beep, power-on indicator turns off and LCD is blank.
No beep, power-on indicator turns on and LCD is blank.
No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external
CRT.
No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST.
No beep during POST but system runs correctly.
FRU/Action in Sequence
Power source (battery pack and power
adapter). See “Power System Check” on page
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board
System board
Power source (battery pack and power
adapter). See “Power System Check” on page
Reconnect the LCD connector.
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
Reconnect the LCD connectors.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Ensure every connector is connected tightly and correctly.
System board
Speaker
System board
Chapter 4
InsydeH2O BIOS Beep Codes
Beeps
32h
33h
36h
38h
3Ah
3Ch
3Dh
42h
24h
26h
28h
29h
2Ah
2Ch
2Eh
2Fh
30h
14h
16h
17h
18h
1Ah
1Ch
20h
22h
10h
11h
12h
13h
0Bh
0Ch
0Eh
0Fh
02h
03h
04h
06h
08h
09h
0Ah
Code
1-2-2-3
1-3-1-1
1-3-1-3
1-3-4-1
1-3-4-3
1-4-1-1
POST Routine Description
Verify Real Mode
Disable Non-Maskable Interrupt (NMI)
Get CPU type
Initialize system hardware
Initialize chipset with initial POST values
Set IN POST flag
Initialize CPU registers
Enable CPU cache
Initialize caches to initial POST values
Initialize I/O component
Initialize the local bus IDE
Initialize Power Management
Load alternate registers with initial POST values
Restore CPU control word during warm boot
Initialize PCI Bus Mastering devices
Initialize keyboard controller
BIOS ROM checksum
Initialize cache before memory autosize
8254 timer initialization
8237 DMA controller initialization
Reset Programmable Interrupt Controller
Test DRAM refresh
Test 8742 Keyboard Controller
Set ES segment register to 4 GB
Enable A20 line
Autosize DRAM
Initialize POST Memory Manager
Clear 215 KB base RAM
RAM failure on address line xxxx
RAM failure on data bits xxxx of low byte of memory bus
Enable cache before system BIOS shadow
RAM failure on data bits xxxx of high byte of memory bus
Test CPU bus-clock frequency
Initialize InsydeH2O Dispatch Manager
Warm start shut down
Shadow system BIOS ROM
Autosize cache
Advanced configuration of chipset registers
Load alternate registers with CMOS values
Initialize interrupt vectors
Chapter 4
65
66
69h
6Ah
6Bh
6Ch
6Eh
70h
72h
76h
64h
66h
67h
68h
5Bh
5Ch
60h
62h
4Eh
50h
51h
52h
54h
58h
59h
5Ah
45h
46h
48h
49h
4Ah
4Bh
4Ch
86h
87h
88h
89h
82h
83h
84h
85h
7Ch
7Eh
80h
81h
Code Beeps
2-1-2-3
2-2-3-1
POST Routine Description
POST device initialization
Check ROM copyright notice
Check video configuration against CMOS
Initialize PCI bus and devices
Initialize all video adapters in system
QuietBoot start (optional)
Shadow video BIOS ROM
Display BIOS copyright notice
Display CPU type and speed
Initialize EISA board
Test keyboard
Set key click if enabled
Test for unexpected interrupts
Initialize POST display service
Display prompt “Press F2 to enter SETUP”
Disable CPU cache
Test RAM between 512 and 640 KB
Test extended memory
Test extended memory address lines
Jump to User Patch1
Configure advanced cache registers
Initialize Multi Processor APIC
Enable external and CPU caches
Setup System Management Mode (SMM) area
Display external L2 cache size
Load custom defaults (optional)
Display shadow-area message
Display possible high address for UMB recovery
Display error messages
Check for configuration errors
Check for keyboard errors
Set up hardware interrupt vectors
Initialize coprocessor if present
Disable onboard Super I/O ports and IRQs
Late POST device initialization
Detect and install external RS232 ports
Configure non-MCD IDE controllers
Detect and install external parallel ports
Initialize PC-compatible PnP ISA devices
Re-initialize onboard I/O ports
Configure Motherboard Configurable Devices (optional)
Initialize BIOS Area
Enable Non-Maskable Interrupts (NMIs)
Chapter 4
Chapter 4
8Ah
8Bh
8Ch
8Fh
90h
91h
92h
93h
95h
96h
97h
98h
Code
BFh
C0h
C1h
C2h
C3h
C4h
B5h
B6h
B9h
BAh
BBh
BCh
BDh
BEh
A4h
A8h
AAh
ACh
AEh
B0h
B2h
B4h
99h
9Ah
9Ch
9Dh
9Eh
9Fh
A0h
A2h
1-2
1
Beeps POST Routine Description
Initialize Extended BIOS Data Area
Test and initialize PS/2 mouse
Initialize floppy controller
Determine number of ATA drives (optional)
Initialize hard-disk controllers
Initialize local-bus hard-disk controllers
Jump to UserPatch2
Build MPTABLE for multi-processor boards
Install CD ROM for boot
Clear huge ES segment register
Fixup Multi Processor table
Search for option ROMs. One long, two short beeps on checksum failure.
Check for SMART drive (optional)
Shadow option ROMs
Set up Power Management
Initialize security engine (optional)
Enable hardware interrupts
Determine number of ATA and SCSI drives
Set time of day
Check key lock
Initialize Typematic rate
Erase F2 prompt
Scan for F2 key stroke
Enter SETUP
Clear Boot flag
Check for errors
POST done- prepare to boot operating system
One short beep before boot
Terminate QuietBoot (optional)
Check password (optional)
Prepare Boot
Initialize DMI parameters
Initialize PnP Option ROMs
Clear parity checkers
Display MultiBoot menu
Clear screen (optional)
Check virus and backup reminders
Try to boot with INT 19
Initialize POST Error Manager (PEM)
Initialize error logging
Initialize error display function
Initialize system error handler
67
68
F1h
F2h
F3h
F4h
F5h
F6h
F7h
E9h
EAh
EBh
ECh
EDh
EEh
EFh
F0h
E1h
E2h
E3h
E4h
E5h
E6h
E7h
E8h
C5h
C6h
C7h
C8h
C9h
D2h
E0h
Code
1
Beeps POST Routine Description
PnPnd dual CMOS (optional)
Initialize notebook docking (optional)
Initialize notebook docking late
Force check (optional)
Extended checksum (optional)
Unknown interrupt
Initialize the chipset
Initialize the bridge
Initialize the CPU
Initialize the system timer
Initialize system I/O
Check force recovery boot
Checksum BIOS ROM
Go to BIOS
Set Huge Segment
Initialize Multi Processor
Initialize OEM special code
Initialize PIC and DMA
Initialize Memory type
Initialize Memory size
Shadow Boot Block
System memory test
Initialize interrupt vectors
Initialize Run Time Clock
Initialize video
Initialize System Management Mode
Output one beep before boot
Boot to Mini DOS
Clear Huge Segment
Boot to Full DOS
Chapter 4
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / Error
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines displayed.
Action in Sequence
Enter BIOS Utility to execute “Load Setup
Default Settings”, then reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Reconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / Error
Indicator incorrectly remains off or on, but system runs correctly.
Action in Sequence
Reconnect the inverter board
Inverter board
System board
Power-Related Symptoms
Symptom / Error
Power shuts down during operation.
The system doesn’t power-on.
Action in Sequence
Power source (battery pack and power
adapter). See “Power System Check” on page
Battery pack
Power adapter
Hard drive & battery connection board
System board
Power source (battery pack and power
adapter). See “Power System Check” on page
Battery pack
Power adapter
Hard drive & battery connection board
System board
Chapter 4
69
70
Symptom / Error
The system doesn’t power-off.
Battery can’t be charged.
Action in Sequence
Power source (battery pack and power
adapter). See “Power System Check” on page
Hold and press the power switch for more than
4 seconds.
System board
See “Check the Battery Pack” on page 59.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / Error Action in Sequence
System cannot detect the PC Card (PCMCIA). PCMCIA slot assembly
System board
PCMCIA slot pin is damaged.
PCMCIA slot assembly
Memory-Related Symptoms
Symptom / Error
Memory count (size) appears different from actual size.
Action in Sequence
Enter BIOS Setup Utility to execute “Load
Default Settings, then reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / Error
In Windows, multimedia programs, no sound comes from the computer.
Internal speakers make noise or emit no sound.
Audio driver
Speaker
System board
Action in Sequence
Speaker
System board
Power Management-Related Symptoms
Symptom / Error
The system will not enter hibernation.
The system doesn't enter hibernation mode and four short beeps every minute.
The system doesn’t enter standby mode after closing the LCD.
Action in Sequence
Keyboard (if control is from the keyboard)
Hard disk drive
System board
Press Fn+
o
and see if the computer enters hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
LCD cover switch
System board
Chapter 4
Symptom / Error
The system doesn't resume from hibernation mode.
The system doesn't resume from standby mode after opening the LCD.
Battery fuel gauge in Windows doesn’t go higher than 90%.
System hangs intermittently.
Action in Sequence
Hard disk connection board
Hard disk drive
System board
LCD cover switch
System board
Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge battery).
Battery pack
System board
Reconnect hard disk/CD-ROM drives.
Hard disk connection board
System board
Chapter 4
71
72
Peripheral-Related Symptoms
Symptom / Error
System configuration does not match the installed devices.
External display does not work correctly.
USB does not work correctly.
Print problems.
Serial or parallel port device problems.
Action in Sequence
Enter BIOS Setup Utility to execute “Load
Default Settings”, then reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
Press Fn+F5, LCD/CRT/Both display switching.
System board
System board
Ensure the “Parallel Port” in the “Onboard
Devices Configuration” of BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Ensure the “Serial Port” in the Devices
Configuration” of BIOS Setup Utility is set to
Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Keyboard (one or more keys) does not work.
Touchpad does not work.
Action in Sequence
Reconnect the keyboard cable.
Keyboard
System board
Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / Error
Internal modem does not work correctly.
Action in Sequence
Modem phone port modem combo board
System board
Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.
Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Chapter 4
73
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
1.
Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices: z Non-Acer devices z Printer, mouse, and other external devices z Battery pack z Hard disk drive z DIMM z CD-ROM/Diskette drive Module z PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: z System board z LCD assembly
74
Chapter 4
Jumper and Connector Locations
Top View
Chapter 5
Chapter 5
7
8
5
6
3
4
1
2
9
10
No.
CN1
CN2
TravelMate 8371/8331 M/B layout and connector location
TOP view
Name Description
CCD cable CNTR
MMB cable CNTR
CN3
CN4
CN5
CN6
LVDS cable CNTR
Keyboard CNTR
Touch Pad FFC CNTR
SSD cable CNTR
CN7
CN8
CN15
CN21
Card reader CNTR
BT cable CNTR
Fan cable CNTR
Audio board CNTR
75
Bottom View
76
14
15
16
17
11
12
13
18
19
20
21
22
No.
CN9
CN10
CN11
CN12
CN13
CN14
CN16
CN17
CN19
CN20
U18
U14
Name
Bottom view
Battery CNTR
PCI-E socket
SIM card socket
PCI-E socket
Power cable CNTR
LVDS cable CNTR
DIMM socket
DIMM socket
HDD socket
USB board CNTR
South Bridge
North Bridge
Description
Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 8371/
8331. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise
Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
Chapter 6 77
TravelMate 8371/
8331 Exploded Diagram
78 Chapter 6
Chapter 6 79
80 Chapter 6
TravelMate 8371/
8331 FRU List
Accessory
Category Part Name and Description
WIRELESS ANTENNA LEFT
Acer Part No.
50.TTD0N.014
WIRELESS ANTENNA RIGHT 50.TTD0N.015
WIRELESS ANTENNA LEFT 3G 50.TTD0N.018
WIRELESS ANTENNA RIGHT 3G 50.TTD0N.019
Adapter
Category Part Name and Description
ADAPTER DELTA 65W 19V 1.7X5.5X11
YELLOW (ADP-65MH B A) LV5, LF LF
ADAPTER LITE-ON 65W 19V 1.7X5.5X11
YELLOW (PA-1650-22AG), LV5 LF
ADAPTER HIPRO 65W 19V 1.7X5.5X11
YELLOW (HP-A0653R3B 1LF), LV5 LF
Acer Part No.
AP.06501.027
AP.06503.026
AP.0650A.013
Chapter 6 81
82
Battery
Category Part Name and Description
BATTERY SANYO AS-2009D LI-ION 3S2P
SANYO 6 CELL 5200MAH MAIN
COMMON W/ HALOGEN FREE
Battery SANYO AS-2009D Li-Ion 3S2P
SANYO 6 cell 5200mAh Main COMMON
AS09D34
Battery SONY AS-2009D Li-Ion 3S2P
SONY 6 cell 5200mAh Main COMMON G8
AS09D44
Battery SIMPLO AS-2009D Li-Ion 3S2P
SAMSUNG 6 cell 5200mAh Main
COMMON A Type AS09D7D
Battery SIMPLO AS-2009D Li-Ion 3S2P
LGC 6 cell 5200mAh Main COMMON C1
AS09D7C
BATTERY SANYO AS-2009D LI-ION 3S2P
SANYO 6 CELL 5600MAH MAIN
COMMON W/ HALOGEN FREE
Battery SANYO AS-2009D Li-Ion 3S2P
SANYO 6 cell 5600mAh Main COMMON
AS09D36
BATTERY SIMPLO AS-2009D LI-ION 3S2P
SAMSUNG 6 CELL 5600MAH MAIN
COMMON ID : AS09D70 W/ HALOGEN
FREE
BATTERY PANASONIC LI-ION 3S2P
PANASONIC 6 CELL 5800MAH MAIN
COMMON W/ HALOGEN FREE
BATTERY SANYO AS-2009D LI-ION 3S2P
SANYO 6 CELL 4400MAH MAIN
COMMON ID: AS09D31 W/ HALOGEN
FREE
BATTERY SONY AS-2009D LI-ION 3S2P
SONY 6 CELL 4400MAH MAIN COMMON
ID : AS09D41 W/ HALOGEN FREE
BATTERY PANASONIC AS-2009D LI-ION
3S2P PANASONIC 6 CELL 4400MAH
MAIN COMMON ID: AS09D51 W/
HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
PANASONIC 6 CELL 4400MAH MAIN
COMMON 2.2CG , ID: AS09D71 W/
HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
LGC 6 CELL 4400MAH MAIN COMMON
2.2S3 , ID: AS09D73 W/ HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
SAMSUNG 6 CELL 4400MAH MAIN
COMMON 2.2F , ID: AS09D75 W/
HALOGEN FREE
Acer Part No.
BT.00603.079
BT.00603.091
BT.00604.042
BT.00607.089
BT.00607.090
BT.00603.080
BT.00603.092
BT.00607.082
BT.00605.038
BT.00603.082
BT.00604.039
BT.00605.041
BT.00607.078
BT.00607.079
BT.00607.080
Chapter 6
Board
Category Part Name and Description
LAN INTEL WLAN 512AG_HMWG
SHIRLEY PEAK 5100 MM#897072
LAN INTEL WLAN 512AN_HMWG
SHIRLEY PEAK 5100 MM#895373
FOXCONN WIRELESS LAN ATHEROS
HB93 1x2 BGN (HM)
QUALCOMM 3G MODULE GOBI2000
Acer Part No.
KI.SPH01.005
KI.SPH01.003
NI.23600.046
LC.21300.011
HUAWEI 3G MODULE EM770W LC.21300.008
BLUETOOTH BOARD FOXCONN BRM
2046 BT2.1 T60H928.33
BH.21100.004
TOUCHPAD 56.PCR0N.001
I/O BOARD 55.TTD0N.001
TOUCH PAD BUTTON BOARD W/FP 55.TTD0N.002
TOUCH PAD BUTTON BOARD W/O FP 55.TTD0N.003
HOTKEY BOARD
AUDIO BOARD
D-SUB BOARD
55.TTD0N.004
55.TTD0N.005
55.TTD0N.006
Chapter 6 83
84
Cable
Category Part Name and Description
POWER CORD 3PIN USA
POWER CORD 3PIN EUR
POWER CORD 3PIN SOUTH AFRICA
POWER CORD 3PIN DENMARK
POWER CORD ISRAEL
POER CORD 3PIN ITALIAN
POWER CORD 3PIN UK
POWER CORD 3PIN SWISS
POWER CORD AUSTRALIA W/LABEL
POWER CORD 3PIN CHINA
POWER CORD SOUTH AFRICA (AIL)
POWER CORD 3PIN TAIWAN
HOTKEY BOARD CABLE 8P
Acer Part No.
27.AAMVN.001
27.AAMVN.002
27.AAMVN.008
27.AAMVN.010
27.AAMVN.011
27.AAMVN.009
27.AAMVN.004
27.AAMVN.006
27.AAMVN.003
27.AAMVN.005
27.AAMVN.007
27.APQ0N.001
50.TTD0N.001
TOUCH PAD BUTTON BOARD CABLE
16P
50.TTD0N.002
TOUCH PAD CABLE 12P 50.TTD0N.003
IO BOARD CABLE 16P 50.TTD0N.004
IO BOARD CABLE 20P
AUDIO BOARD CABLE 30P
50.TTD0N.005
50.TTD0N.006
AUDIO BOARD CABLE 6P
BLUETOOTH BOARD CABLE
50.TTD0N.007
50.PCR0N.010
Chapter 6
Category Part Name and Description
IO BOARD CABLE 8P
Acer Part No.
50.TTD0N.008
DC-IN CABLE
D-SUB BOARD CABLE
IO BOARD CABLE 10P
IO BOARD CABLE 40P
50.TTD0N.009
50.TTD0N.010
50.TTD0N.011
50.TTD0N.012
IO BOARD CABLE 12P UMA 50.TTD0N.013
IO BOARD CABLE 12P DISCRETE 50.TTK0N.001
LED LCD CABLE UMA
LED LCD CABLE DISCRETE
CCD CABLE
50.TTD0N.016
50.TTK0N.002
50.TTD0N.017
Camera
Category Part Name and Description
CCD 1.0M SUYIN CN1014-S36D-OV05-R
LAVENDER_G
Acer Part No.
57.PCR0N.001
Chapter 6 85
86
CASE/COVER/BRACKET ASSEMBLY
Category Part Name and Description
MINI PCI CARD BRACKET
RAM COVER
HDD COVER
TOUCH PAD BRACKET
DUMMY CARD W/LOGO
UPPER CASE W/FP
UPPER CASE W/O FP
LOWER CASE
HDD CONNECTOR
LCD HINGE LEFT
LCD HINGE RIGHT
Acer Part No.
33.WEK0N.001
60.TTD0N.001
60.TTD0N.002
60.TTD0N.003
60.TTD0N.004
60.TTD0N.005
60.TTD0N.006
60.TTD0N.007
20.PCR0N.001
33.TTD0N.001
33.TTD0N.002
Chapter 6
Category Part Name and Description
LCD COVER 13.3"
Acer Part No.
60.TTD0N.009
LCD BEZEL 13.3" W/CCD HOLE 60.TTD0N.010
Chapter 6 87
88
HDD/SSD
Category Part Name and Description
HDD 160GB 5400RPM SATA SEAGATE
ST9160310AS CORSAIR LF F/W:30303
HDD TOSHIBA 2.5" 5400RPM 160GB
MK1655GSX LIBRA SATA LF F/W: FG011J
HDD HGST 2.5" 5400RPM 160GB
HTS545016B9A300 PANTHER B SATA LF
F/W:C60F
HDD 160GB 5400RPM SATA HGST
HTS543216L9A300 LF F/W:C40C
HDD 160GB 5400RPM SATA WD
WD1600BEVT-22ZCTO ML160 LF F/
W:11.01A11
HDD SEAGATE 2.5" 5400RPM 250GB
ST9250315AS WYATT SATA LF F/
W:0001SDM1
HDD TOSHIBA 2.5" 5400RPM 250GB
MK2555GSX LIBRA SATA LF F/W:FG001J
HDD HGST 2.5" 5400RPM 250GB
HTS545025B9A300 PANTHER B SATA LF
F/W:C60F
HDD WD 2.5" 5400RPM 250GB
WD2500BEVT-22ZCT0 ML160 SATA LF F/
W:11.01A11
HDD 320GB 5400RPM SATA SEAGATE
ST9320320AS LF F/W:0303
HDD HGST 2.5" 5400RPM 320GB
HTS545032B9A300 PANTHER B SATA LF
F/W: C60F
HDD HGST 2.5" 5400RPM 320GB
HTS545032B9A300 PANTHER B SATA LF
F/W: C60F
HDD 320GB 5400RPM SATA WD
WD3200BEVT-22ZCT0 ML160 LF F/
W:11.01A11
HDD 500GB 5400RPM SEAGATE
ST9500325AS WYATT SATA LF F/
W:0001SDM1
HDD TOSHIBA 2.5" 5400RPM 500GB
MK5055GSX LIBRA SATA LF F/W:FG001J
HDD HGST 2.5" 5400RPM 500GB
HTS545050B9A300 PANTHER B SATA LF
F/W:C60F
HDD 500GB 5400RPM WD WD5000BEVT-
22ZAT0 ML250 SATA LF F/W:01.01A01
FLASH DISK INTEL SSD NAND 80GB
SSDSA2MH080G1 LF Z-HEIGHT 9.5MM
FLASH DISK SAMSUNG SSD NAND 32GB
MMCRE32GSMPP-MVA LF
Acer Part No.
KH.16001.034
KH.16004.006
KH.16007.024
KH.16007.019
KH.16008.022
KH.25001.016
KH.25004.003
KH.25007.015
KH.25008.021
KH.32001.008
KH.32004.002
KH.32007.007
KH.32008.013
KH.50001.011
KH.50004.001
KH.50007.009
KH.50008.013
KF.0800N.005
KF.0320B.001
Chapter 6
HEATSINK
Category Part Name and Description
THERMAL MODULE WITH FAN UMA
Acer Part No.
60.TTD0N.008
THERMAL MODULE WITH FAN Discrete 60.TTK0N.001
KEYBOARD
Category Part Name and Description
Keyboard ACER -- painting (mist black)+
UV (use JM31 KB on B build)
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black US w/ Canadian
French Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Turkish Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Swiss/G Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Sweden Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black SLO/CRO Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Norwegian Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Hungarian Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black FR/Arabic Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black Chinese Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Brazilian Portuguese
Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black US International w/
Hebrew Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black UK Texture
Acer Part No.
KB.I140A.142
KB.I140A.169
KB.I140A.165
KB.I140A.163
KB.I140A.162
KB.I140A.160
KB.I140A.157
KB.I140A.153
KB.I140A.149
KB.I140A.147
KB.I140A.145
KB.I140A.168
KB.I140A.166
Chapter 6 89
90
Category Part Name and Description
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black Thailand Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Spanish Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black Russian Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Portuguese Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Nordic Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 93KS Black Japanese Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Italian Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black Greek Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black German Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black French Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Danish Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black CZ/SK Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 89KS Black Belgium Texture
Keyboard ACER TM4T BAP31 Internal 14
Standard 88KS Black Arabic Texture
Acer Part No.
KB.I140A.164
KB.I140A.161
KB.I140A.159
KB.I140A.158
KB.I140A.156
KB.I140A.155
KB.I140A.154
KB.I140A.152
KB.I140A.151
KB.I140A.150
KB.I140A.148
KB.I140A.146
KB.I140A.144
KB.I140A.143
LCD
Category Part Name and Description
LED LCD AUO 13.3" WXGA GLARE
B133XW01 V2 LF 220NIT 8MS 500:1
LED LCD LPL 13.3" WXGA GLARE
LP133WH2-TLA3 LF 220NIT 16MS 500:1
LED LCD AUO 13.3" WXGA None Glare
B133XW01 V3 LF 220nit 8ms 500:1
LED LCD LPL 13.3" WXGA None Glare
LP133WH2-TLB3 LF 200nit 16ms 300:1
Acer Part No.
LK.13305.002
LK.13308.002
LK.13305.003
LK.13308.003
MIAN BOARD
Category Part Name and Description
Mainboard TM8371 Intel LF 3500 TM8371/
TM8331
Acer Part No.
MB.TU60B.001
Mainboard TM8371/TM8331 Intel LF9400
TM8371/TM8331
MB.TTD0B.001
Chapter 6
Category Part Name and Description
Mainboard TM8371G_M92 Intel LF
9400_TM8371/TM8331
Acer Part No.
MB.TUB0B.001
Mainboard TM8371G_M92 LP52 LF 3500
TM8371G_M92LP
MB.TUC0B.001
MEMORY
Category Part Name and Description
SO-DIMM 1GB DDRIII1066 ELPIDA
EBJ11UE6BAU0-AE-E LF
MEMORY SAMSUNG SO-DIMM DDRIII
1066 1GB M471B2873EH1-CF8 LF 64*16
0.055UM
SO-DIMM 1GB DDRIII1066 SAMSUNG
M471B2874DZ1-CF8 LF
SO-DIMM 2GB DDRIII1066 ELPIDA
EBJ21UE8BAU0-AE-E LF 128*8 0.07um
SO-DIMM 2GB DDRIII1066 SAMSUNG
M471B5673DZ1-CF8 LF\
MEMORY SAMSUNG SO-DIMM DDRIII
1066 2GB M471B5673EH1-CF8 LF 128*8
0.055UM
SO-DIMM 2GB DDRIII1066 HYNIX
HMT125S6AFP8C-G7N0 LF
Acer Part No.
KN.1GB09.009
KN.1GB0B.028
KN.1GB0B.019
KN.2GB09.002
KN.2GB0B.005
KN.2GB0B.012
KN.2GB0G.009
MICROPHONE
Category Part Name and Description
MICROPHONE
Acer Part No.
23.TTD0N.001
MISCELLANEOUS
Category Part Name and Description
HDD INSULATOR
HDD HOLDER
LCD SHIELD
Acer Part No.
47.TTD0N.001
42.TLK0N.006
47.TTD0N.003
Chapter 6 91
92
Category Part Name and Description
LCD BUMPER
BLUETOOTH BUMPER
Acer Part No.
47.TTD0N.002
47.TTD0N.004
BUMPER MIDDLE L
BUMPER FRONT M
BUMPER FRONT L
BUMPER FRONT R
47.TTD0N.005
47.TTD0N.006
47.TTD0N.007
47.TTD0N.008
SCREW
Category Part Name and Description
SCREW M2.5*3
SCREW M2.0*3 NI PATCH
SCREW-I25040M PATCH
Acer Part No.
86.TTD0N.001
86.WEK0N.002
86.PCR0N.002
SCREW M2*2 86.TTD0N.002
SCREW M2.0 5.0MM CROSS BNI PATCH 86.PCR0N.004
SPEAKER
Category Part Name and Description
FAN SINK/SPEAK/EARPHONE/RTC
Acer Part No.
23.TTD0N.002
Chapter 6
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Table of contents
- 2 Revision History
- 3 Copyright
- 3 Disclaimer
- 4 Conventions
- 5 Preface
- 9 System Specifications
- 9 Features
- 12 System Block Diagram
- 13 Board Layout
- 13 Top View
- 14 Bottom View
- 15 Your Acer Notebook tour
- 15 Top View
- 16 Closed Front View
- 17 Rear view
- 17 Left View
- 18 Right View
- 19 Base view
- 20 Touchpad Basics(with fingerprint reader)
- 20 Touchpad basics (with two-click buttons)
- 22 Using the Keyboard
- 22 Lock Keys and embedded numeric keypad*
- 23 Windows Keys
- 24 Hot Keys
- 24 Special Key
- 26 Using the system utilities
- 28 Acer Backup Manager
- 29 Power management
- 29 Acer PowerSmart key
- 29 Acer eRecovery Management
- 30 Burn backup discs
- 31 Restore
- 32 Acer Arcade Deluxe
- 33 General controls
- 33 Navigation controls
- 33 Player controls
- 33 Cinema
- 34 HomeMedia
- 34 Advanced
- 35 Albums
- 35 Editing Pictures
- 35 Slideshow settings
- 36 Music
- 36 Online Media
- 36 YouTube
- 36 Flickr
- 37 Hardware Specifications and Configurations
- 41 System Utilities
- 41 BIOS Setup Utility
- 42 Invoking BIOS Setup
- 42 Information
- 43 Main
- 45 Security
- 48 Boot
- 49 Exit
- 50 BIOS Flash Utility
- 51 Machine Disassembly and Replacement
- 52 General Information
- 52 Before You Begin
- 53 Disassembly Procedure Flowchard
- 54 Removing the Battery Pack
- 55 Removing the HDD and RAM
- 56 Remove the Battery
- 58 Remove keyboard
- 58 Remove FFC of main board and sub board
- 63 Remove Panel
- 64 Disassembling the External Module
- 64 Disassembling the HDD Module
- 65 Troubleshooting
- 66 System Check Procedures
- 66 External Diskette Drive Check
- 66 External CD-ROM Drive Check
- 66 Keyboard or Auxiliary Input Device Check
- 67 Memory check
- 67 Power System Check
- 68 Touchpad Check
- 69 Power-On Self-Test (POST) Error Message
- 70 Index of Error Messages
- 73 InsydeH2O BIOS Beep Codes
- 77 Index of Symptom-to-FRU Error Message
- 81 Intermittent Problems
- 82 Undetermined Problems
- 83 Jumper and Connector Locations
- 83 Top View
- 84 Bottom View
- 83 FRU (Field Replaceable Unit) List
- 86 TravelMate 8371/4371 Exploded Diagram
- 89 TravelMate 8371/4371 FRU List