BT 320 Telephone User guide

Converse 320

User friendly

Guide

Next

Inserts a space in a number when storing numbers in the memory.

Clear

Used to edit numbers when pre-dialling or when storing numbers in the memory.

Handset clip

Holds the handset in place when wall-mounted.

Voice amplification

Amplifies your caller’s voice when using the handset or headset.

Handsfree

Allows you to make and receive calls without lifting the handset, leaving your hands free.

At a glance

Display

Shows 24-hour clock, battery low indicator, phone numbers, and ‘Error’ message if you press a wrong button

Visual ring indicator

Flashes when you have an incoming call.

Call

Return

Call

Diversion

Call

Minder

Reminder

Call On

Reminder

Call Off

Headset

Used in conjunction with a headset.

Secrecy button (and light)

Allows you to talk to someone in the same room without your caller being able to hear the conversation.

Message Waiting indicator

(for Meridian Switchboard users only)

Flashes when there is Voice Mail.

Handset park

Used when the phone is wall-mounted.

Hang the handset on the hook if you need to leave the phone during a call.

Store

Lets you store numbers in the onetouch and two-touch memories.

Dial

Dials the number shown on the display.

Recall

For use with switchboard services and some BT Select Services.

Redial

Redials the last number called.

Repeat-dials the redial number.

Clock

Used to set the clock and time the duration of a call.

Calculator button

Switches the display to the calculator function.

Phone number label

Lift the plastic cover to remove the label and write your phone numbers.

Memory buttons

Press to dial a stored number.

Buttons M6 to M10 are preprogrammed with Select Service codes.

Volume

Adjusts the volume of your caller’s voice.

Shift

Used to store and dial two-touch memory numbers.

IMPORTANT

Thank you for making the right choice. You can expect your Converse 320 to provide many years of quality service. Please read the instructions carefully before use and keep this user guide for future reference.

Check that your

Converse 320 is complete. When you unpack you must have:

Converse 320 phone with telephone line cable attached

✓

Screws and wall plugs for wall mounting

✓

Blank memory label

& Select Services memory label

Call

Return

Call

Diversion

Call

Minder

Reminder

Call On

Reminder

Call Off

✓

Installing your

Converse 320

Situating your

Converse 320

Install the batteries

The display on your

Converse 320 is powered by

3 x AAA alkaline batteries

(available separately).

This gives you Tone dialling and ensures the phone will work with all modern digital exchanges.

If your phone does not work, try setting the dialling mode to P.

If you are connecting to a switchboard, check with your switchboard operator or communications manager which dialling mode you need.

Situate your Converse 320 close enough to a phone socket so that the cables will reach.

Do not stand it on carpets or other similar surfaces that generate fibres.

Your Converse 320 can be wall-mounted. See ‘Wall-

mounting’.

Warning

Your Converse 320 is only designed to be operated in a normal office or domestic environment. It should not be used in bathrooms or near water.

1

Make sure the phone is not plugged in to the phone socket. Open the battery compartment cover.

2

Insert batteries as shown.

3

Close the lid and replace the compartment cover.

Plug your Converse 320 into the phone socket

Set the time

1

Press the Store button.

2

Press the Clock button.

3

Enter the current time using the 24-hour clock, eg. 0 9 3 0 = 9.30am,

1 5 3 0 = 3.30pm.

4


Check your telephone wall socket

The time is set and displayed.

Check the dialling mode

If you do not have a modern-style socket, call

Free

fone 0800 800 150.

MODE

P

T

TB

1

Set the dialling mode switch on the underside of your Converse 320.

It should be set to TB.

Your Converse 320 is now ready for making and receiving calls.

Using your

Converse 320

Emergency calls

The emergency services can be contacted by dialling 999 or 112.

If your Converse 320 is connected to a switchboard or PBX, you might have to dial another number before

999 or 112 in order to get an outside line.

On some switchboards, you may not be able to get an outside line if the power fails. Check with your switchboard operator or communications manager.

To make a call

Lift the handset off the base and dial the number you want. The display shows the number dialled.

At the end of your call, replace the handset.

To use Handsfree

You can make and receive calls without lifting the handset by pressing the

Handsfree button.

1

To make a call:

Press the Handsfree button.

You hear the dialling tone.

2

Dial the number you want.

The display shows the number dialled.

3

When your call is answered, either lift the handset or speak in ‘handsfree’ mode.

To receive a call:

When the phone rings, press the Handsfree button and speak to answer the call.

To make a call using the Dial button

Using a headset

Converse headsets (RJ11 jack) are available separately from BT shops or by calling

Free

fone 0800

800 150

.

1

Plug the headset into the socket marked HEADSET on the underside of the base.

2

To make a call, press the

Headset button.

1

Without lifting the handset, dial the number you want.

The display shows the number to be dialled.

If you make a mistake, use the

䊴

Clear button to edit the

number you have entered.

The Next 䊳

button inserts a space when storing names and numbers.

3

Dial the phone number.

To end the call, press the

Headset button.

To use the

Secrecy button

2

Press the Dial button.

You can prevent your caller from hearing you while you talk to someone else close by.

During a call, press the

Secrecy button.

3

The number shown in the display is dialled in

‘handsfree’ mode.

Note

There are 3 ways to make a call on your Converse 320: by lifting the handset, using

the Handsfree button or by

using the Dial button.

For simplicity, only the

‘handsfree’ method is used throughout the rest of this guide. You may still use the other methods if you wish.

The red Secrecy light comes on. Your caller cannot hear you.

To resume your conversation, press the

Secrecy button again.

The Secrecy light goes off.

To redial the last number

You can redial a number up to 32 digits long.

1


2

Press the Redial button.

If the number is still engaged, your Converse

320 will wait for 45 seconds before repeating the procedure. This will be repeated every 45 seconds up to a maximum of 15 times or until the call is answered.

Note

Lifting the handset, pressing the

Handsfree

button or the

Headset

button again will cancel the procedure.

The last number you called is redialled.

To repeat-dial a number


This feature works in handset, handsfree and headset modes.

If the number you call is engaged, you can set your

Converse 320 to dial a number repeatedly, saving you from having to continually press the

Redial button.

1

When you hear the engaged tone, press the

Redial button.

2

Replace the handset (or press the Handsfree or the

Headset button - depending which mode you are in).

The display shows

BUSY.

Ten seconds after the handset is replaced, your

Converse 320 will switch to

‘handsfree’ mode and the number is redialled.

When you have an incoming call, the Visual ring indicator will flash in time with the ringing signal. Lift the handset to answer the call.


When you have Voice Mail messages waiting, the

Message Waiting indicator will flash at regular constant intervals.

Note

This feature is for Meridian switchboard users only.

To adjust the ringer volume

Set the ringer volume switch on the underside of your Converse 320 to the setting you want: HI, LOW or OFF.

RINGER

VOLUME

HI

LOW

OFF

The call indicator light will flash when you have an incoming call with all 3 settings.

To adjust the ringer tone

Set the ringer tone switch on the underside of your

Converse 320 to the setting you want: R1 for a low pitch ring or R2 for a high pitch ring.

R1

RINGER

R2

To adjust the caller’s speech volume

During a call, you can make your caller’s voice louder.

When using Handsfree:

Press the VOL + or VOL button to increase or decrease the volume of your caller’s voice.

1

When using the handset or a headset:

Press the Amplify button.

1


To dial a two-touch number

The number is stored.

1


2


To change a stored number, repeat the steps shown above. The new number will replace the existing one-touch number.

2

Press the Shift button.

To store a one-touch number in the memory

To dial a one-touch number

1

Your Converse 320 can store up to 20 telephone numbers: 10 one-touch numbers under the memory buttons and 10 two-touch numbers, using the memory buttons with the Shift button.

Stored numbers can be up to 21 digits long and include the ✱ and # buttons and a pause.

Use the label to keep a directory of each one-touch and two-touch number.

One-touch memory buttons

6-10 (the bottom 5 buttons) are pre-set with BT Select

Services numbers (see

‘Using Select Services’).

These can be overwritten if you wish.


2

Press the Memory button under which you want to store the number.

eg

3

Enter the phone number you want to store.

Press the Handsfree button and press the memory button you want.

eg

The number is dialled.

To store a two-touch number in the memory

1


2


3


eg

4


5



3

Press the Memory button you want.

eg


To store a number longer than 21 digits

Store the first 21 digits as shown previously, then repeat the steps to store the remaining digits under another Memory button.

To dial a stored number of more than

21 digits

1


2

Press the Memory button which contains the first 21 digits.

3

Press the Memory button which contains the remaining digits.

The number is dialled automatically.

Installing your

Converse 320

Situating your

Converse 320

Install the batteries

The display on your

Converse 320 is powered by

3 x AAA alkaline batteries

(available separately).

This gives you Tone dialling and ensures the phone will work with all modern digital exchanges.

If your phone does not work, try setting the dialling mode to P.

If you are connecting to a switchboard, check with your switchboard operator or communications manager which dialling mode you need.

Situate your Converse 320 close enough to a phone socket so that the cables will reach.

Do not stand it on carpets or other similar surfaces that generate fibres.

Your Converse 320 can be wall-mounted. See ‘Wall-

mounting’.

Warning

Your Converse 320 is only designed to be operated in a normal office or domestic environment. It should not be used in bathrooms or near water.

1

Make sure the phone is not plugged in to the phone socket. Open the battery compartment cover.

2

Insert batteries as shown.

3

Close the lid and replace the compartment cover.

Plug your Converse 320 into the phone socket

Set the time

1


2

Press the Clock button.

3

Enter the current time using the 24-hour clock, eg. 0 9 3 0 = 9.30am,

1 5 3 0 = 3.30pm.

4


Check your telephone wall socket

The time is set and displayed.

Check the dialling mode

If you do not have a modern-style socket, call

Free

fone 0800 800 150.

MODE

P

T

TB

1

Set the dialling mode switch on the underside of your Converse 320.

It should be set to TB.

Your Converse 320 is now ready for making and receiving calls.

Using your

Converse 320

Emergency calls

The emergency services can be contacted by dialling 999 or 112.

If your Converse 320 is connected to a switchboard or PBX, you might have to dial another number before

999 or 112 in order to get an outside line.

On some switchboards, you may not be able to get an outside line if the power fails. Check with your switchboard operator or communications manager.

To make a call

Lift the handset off the base and dial the number you want. The display shows the number dialled.

At the end of your call, replace the handset.

To use Handsfree

You can make and receive calls without lifting the handset by pressing the

Handsfree button.

1

To make a call:


You hear the dialling tone.

2

Dial the number you want.

The display shows the number dialled.

3

When your call is answered, either lift the handset or speak in ‘handsfree’ mode.

To receive a call:

When the phone rings, press the Handsfree button and speak to answer the call.

To make a call using the Dial button

Using a headset

Converse headsets (RJ11 jack) are available separately from BT shops or by calling

Free

fone 0800

800 150

.

1

Plug the headset into the socket marked HEADSET on the underside of the base.

2

To make a call, press the

Headset button.

1

Without lifting the handset, dial the number you want.

The display shows the number to be dialled.

If you make a mistake, use the

䊴

Clear button to edit the

number you have entered.

The Next 䊳

button inserts a space when storing names and numbers.

3

Dial the phone number.

To end the call, press the

Headset button.

To use the

Secrecy button

2

Press the Dial button.

You can prevent your caller from hearing you while you talk to someone else close by.

During a call, press the

Secrecy button.

3

The number shown in the display is dialled in

‘handsfree’ mode.

Note

There are 3 ways to make a call on your Converse 320: by lifting the handset, using

the Handsfree button or by

using the Dial button.

For simplicity, only the

‘handsfree’ method is used throughout the rest of this guide. You may still use the other methods if you wish.

The red Secrecy light comes on. Your caller cannot hear you.

To resume your conversation, press the

Secrecy button again.

The Secrecy light goes off.

To redial the last number

You can redial a number up to 32 digits long.

1


2

Press the Redial button.

If the number is still engaged, your Converse

320 will wait for 45 seconds before repeating the procedure. This will be repeated every 45 seconds up to a maximum of 15 times or until the call is answered.

Note

Lifting the handset, pressing the

Handsfree

button or the

Headset

button again will cancel the procedure.

The last number you called is redialled.

To repeat-dial a number


This feature works in handset, handsfree and headset modes.

If the number you call is engaged, you can set your

Converse 320 to dial a number repeatedly, saving you from having to continually press the

Redial button.

1

When you hear the engaged tone, press the

Redial button.

2

Replace the handset (or press the Handsfree or the

Headset button - depending which mode you are in).

The display shows

BUSY.

Ten seconds after the handset is replaced, your

Converse 320 will switch to

‘handsfree’ mode and the number is redialled.

When you have an incoming call, the Visual ring indicator will flash in time with the ringing signal. Lift the handset to answer the call.


When you have Voice Mail messages waiting, the

Message Waiting indicator will flash at regular constant intervals.

Note

This feature is for Meridian switchboard users only.

To adjust the ringer volume

Set the ringer volume switch on the underside of your Converse 320 to the setting you want: HI, LOW or OFF.

RINGER

VOLUME

HI

LOW

OFF

The call indicator light will flash when you have an incoming call with all 3 settings.

To adjust the ringer tone

Set the ringer tone switch on the underside of your

Converse 320 to the setting you want: R1 for a low pitch ring or R2 for a high pitch ring.

R1

RINGER

R2

To adjust the caller’s speech volume

During a call, you can make your caller’s voice louder.

When using Handsfree:


1

When using the handset or a headset:

Press the Amplify button.

1


To dial a two-touch number


1


2


To change a stored number, repeat the steps shown above. The new number will replace the existing one-touch number.

2


To store a one-touch number in the memory

To dial a one-touch number

1

Your Converse 320 can store up to 20 telephone numbers: 10 one-touch numbers under the memory buttons and 10 two-touch numbers, using the memory buttons with the Shift button.

Stored numbers can be up to 21 digits long and include the ✱ and # buttons and a pause.

Use the label to keep a directory of each one-touch and two-touch number.

One-touch memory buttons

6-10 (the bottom 5 buttons) are pre-set with BT Select

Services numbers (see

‘Using Select Services’).

These can be overwritten if you wish.


2


eg

3


Press the Handsfree button and press the memory button you want.

eg


To store a two-touch number in the memory

1


2


3


eg

4


5



3

Press the Memory button you want.

eg


To store a number longer than 21 digits

Store the first 21 digits as shown previously, then repeat the steps to store the remaining digits under another Memory button.

To dial a stored number of more than

21 digits

1


2

Press the Memory button which contains the first 21 digits.

3

Press the Memory button which contains the remaining digits.

The number is dialled automatically.

To store a pause in the number

A pause is sometimes required with switchboards and network services.

A pause simply gives the switchboard a few seconds to pick up the outside line before dialling. Using the

Redial button, you can insert a pause in numbers stored in the memory.

Repeat the steps for storing a number in the memory but press the

Redial button where you want to add a pause within the number.

To set the call timer

1

You can time each call.

2

During a call press the

Clock button. This displays the time of the previous call.

Press the Clock button again to start the timer.

You can stop the time by pressing the Clock button once more.

3

When you replace the handset or press the

Handsfree button to end the call, the display shows the final duration of the call for a few seconds before returning to the normal clock setting.

Using the calculator

Memory back-up

Press the Calculator button.

The display will change to the calculator function.

Use the numbers and calculator functions on the memory buttons as you would a conventional handheld calculator.

Use the # button to enter a

decimal point.

Press the Calculator button

at any time to return the display back to normal.

Recall button

If you unplug your

Converse 320 from the telephone socket and it has fully charged batteries, it will keep all the numbers you have stored in the memory. However, if you unplug your Converse 320 and your batteries are totally discharged, numbers stored in the memory will be maintained for about 5 minutes only.

Pre-programmed BT Select

Services numbers will not be affected.

When your batteries are within about two weeks of total exhaustion,

BATT LOW

will appear in the display.

If you do not replace the batteries and they become totally discharged your

Converse 320 will not display anything on the screen.

The Recall button is for use with switchboard services and some BT Select

Services.

Using BT

Select

Services

Note

A switchboard can provide a similar range of functions to BT Select Services. If your Converse 320 is connected to a switchboard, you can simply use it as a normal extension.

Your Converse 320 gives you easy access to a range of BT Select Services.

Five of the one-touch buttons have been pre-set with phone numbers for the following services:

Service Code

Call Return

(No charge)

1471

Set Call Diversion

✱21✱

Cancel Call Diversion

#21#

(Quarterly subscription)

1571

Call Minder

(Quarterly subscription)

Reminder Call on

(Pay per call)

Reminder Call off

✱55✱

#55#

You can replace the pre-set numbers with your own numbers, if you wish.

Simply follow the steps shown in ‘To store a one-

touch number’.

If you are not connected to the BT network, some of the services may not be available.

Call Return

Call Return tells you the number of the last person who called you and the time and date the call was received.

1


4

Press the # button and listen for confirmation of your instructions.

5


2

Press the Call Return button.

Call

Return

The Call Return information is announced.

Call Minder

Call Minder gives you an answering service that takes messages when you do not answer your phone or if you are already on the line.

Details on how to use

Call Minder are provided when you subscribe to the service.

Call Diversion

You can use your Converse

320 to request the network to divert incoming calls to another number.

You can choose to divert:

- all calls

- calls that you do not answer within 5 rings

- calls when your line is already engaged.

To ring your Call Minder service

1


2

Press the Call Minder button.

Call

Minder

To switch Call Diversion on and off

1


3

When Call Minder answers, follow the voice prompts to play back, save, delete and skip forward or backward through your messages.

2

Press the Call Diversion button.

Call

Diversion

3

Enter the number to which you would like your calls diverted.

Reminder Call

You can turn your

Converse 320 into a

24-hour alarm clock that rings you back at the exact time you specify.

To set a

Reminder Call

1


2

Press the Reminder Call On button.

Reminder

Call On

3

Enter the time you want to be called back, using the

24-hour clock, e.g. 1 6 3 0 books a Reminder Call at

4.30 pm.

4

Press # and listen for confirmation.

5


Other services

Three Way Calling

Lets you speak to 2 other callers at the same time.

Charge Advice

Instantly tells you the exact cost of your last call.

Call Waiting

During a call, a discreet

‘beep’ lets you know another person is trying to get through. You can put your original caller ‘on hold’ and switch to the new caller.

For information on these and many other valuable services, call BT on 152.

If you are not connected to the BT network, ask your

Telecom supplier for information about their services.

Wallmounting

Your Converse 320 can be wall-mounted using the screws and wall plugs provided.

1

Unclip the stand on the back of the Converse 320.

2

Drill 2 holes in the wall

61mm vertically apart using a 5.5mm drill bit.

WALL PLUG SCREW

WALL 83mm

1

2

To cancel a

Reminder Call


Press the Reminder Call Off button.

Reminder

Call Off

3

Listen for confirmation.

4


To re-set BT Select

Services buttons

If you have stored your own numbers over the BT Select

Services one-touch buttons, you can re-set them to the original BT numbers.

1


3

Insert the wall plugs if necessary, then insert the screws leaving about 5mm protruding from the wall on which to hang the phone.

4

Rotate the handset clip

180˚ so that it protrudes upward. This holds the handset in place when wall-mounted.

2

Press the Memory button you want to re-set.

Call

Minder

3


eg

For further instructions, see the Select Services User

Guide, supplied when you subscribe to the services of your choice.

5

Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sure it is securely in place.

6

Hang the handset on the handset clip.

Technical information

Environment

Your Converse 320 should be kept free of dust, moisture and high temperatures.

Wipe the casing clean with a damp, not wet, cloth. Do not use spray or abrasive cleaners as damage to the internal components or polished surfaces could result.

How many phones can you have? (REN)

All items of telephone equipment have a Ringer

Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Converse

320 has a REN of 1. A total

REN of 4 is allowed. If the total

REN of 4 is exceeded, the telephones may not ring.

With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Connection information

Your Converse 320 may be connected to public networks in the United Kingdom.

It may also be connected to compatible switchboards. If in doubt, your switchboard supplier or maintainer should be able to offer help. Advice on connection to BT switching systems can be obtained by dialling Freefone 0800 800

154

.

It can be connected to

Meridian systems with

Message Waiting.

The Message Waiting

Indicator responds to the series of line reversals output by the Meridian.

If you do not have a compatible switchboard, it cannot be guaranteed that your Converse 320 will operate correctly under all possible conditions of connection.

Guarantee

If you own your Converse 320 under BT’s guarantee, BT guarantees the product for one year provided that:

The goods have only been used for their intended purpose and have not been subjected to misuse, or been wilfully or accidentally damaged.

The goods have not been tampered with or repaired by anyone other than BT, its staff or agents. If a fault does occur in this product, and you bought the unit yourself, provided that you return it to the place of purchase and produce your receipt, it will either be repaired or replaced free of charge.

The terms and conditions of this guarantee do not affect your statutory rights.

If you own your Converse 320 outside guarantee:

If your Converse 320 needs repair after the guarantee period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network.

We recommend that you contact BT on Freefone 0800

800 150

or visit your nearest

BT shop and you will be informed of our recommended repair agents.

Offices in Europe, North America,

Japan and Asia Pacific.

The Telecommunications services described in this publication are subject to availability and may be modified from time to time.

Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of

British Telecommunications plc in the UK.

© British Telecommunications plc 1998.

Registered Office: 81 Newgate Street,

London EC1A 7AJ.

Registered in England No. 1800000.

Printed in Malaysia. Issue No.1 (01/99). 6

Designed by The Art & Design Partnership Ltd.

CE compliant to 89/336/EEC

(EMC Directive) & 73/23/EEC

(Low Voltage Directive)

APPROVED

for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them

BT 320 Telephone User guide

Converse 320

User friendly

Guide

At a glance

IMPORTANT

Installing your

Converse 320

Your Converse 320 is now ready for making and receiving calls.

Using your

Converse 320

Installing your

Converse 320

Your Converse 320 is now ready for making and receiving calls.

Using your

Converse 320

Using BT

Select

Services

Call Return

Call Minder

Call Diversion

Reminder Call

Other services

Wallmounting

Technical information

Offices in Europe, North America,

Japan and Asia Pacific.

Related manuals

BT

Converse 120

BT

Converse 220

British Telecom

Converse 1300

BT

Converse 420

BT

Converse 420

British Telecom

036261

BT

CONVERSE 2015

BT

Converse 2-line Telephone

BT

Converse 125

BT

Relate 1500

BT

Converse 225