Creative Modem Network Card User Manual

Getting Started

Creative Modem Blaster V.92 External DE5721

Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup purposes only.

The Software License Agreement is found in a separate folder on the installation CD.

Copyright © 1998-2002 by Creative Technology Ltd. All rights reserved.

Version 1.2

September 2002

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C re a t iv e E n d - U s e r S o f t w a re L i c e n s e A g re e m e n t

Ve r s i o n 2 . 5 . 2 , Ju l y 2 0 0 2

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LICENSE

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2. For Use on a Single Computer

The Software may be used only on a single computer by a single user at any time. You may transfer the machine-readable portion of the

Software from one computer to another computer, provided that (a) the Software (including any portion or copy thereof) is erased from the first computer and (b) there is no possibility that the

Software will be used on more than one computer at a time.

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You may use the Software only on a stand-alone basis, such that the Software and the functions it provides are accessible only to persons who are physically present at the location of the computer on which the Software is loaded. You may not allow the Software or its functions to be accessed remotely, or transmit all or any portion of the

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the Software

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Engineering

You acknowledge that the Software contains trade secrets and other proprietary information of

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In particular, you agree not for any purpose to transmit the Software or display the Software's object code on any computer screen or to make any hardcopy memory dumps of the Software's object code. If you believe you require information related to the interoperability of the

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Creative will provide such information to you within a reasonable time and on reasonable conditions.

In any event, you will notify Creative of any information derived from reverse engineering or such other activities, and the results thereof will constitute the confidential information of Creative that may be used only in connection with the

Software.

11.For Software With CDDB Features.

This package includes applications which may

contain software from CDDB, Inc.of Berkeley

California (“CDDB”). The software from CDDB

(the “CDDB Client”) enables the application to do online disc identification and obtain music-related information, including name, artist, track and title information (“CDDB Data”) from online servers

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Client or any CDDB Data to any third party. YOU

AGREE NOT TO USE OR EXPLOIT CDDB

DATA, THE CDDB CLIENT,OR CDDB

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PERMITTED HEREIN.

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DAMAGES OR FOR ANY LOST PROFITS, OR

LOST REVENUES. “CDDB, INC. D/B/A

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provided by law. The provisions of this Agreement that protect the proprietary rights of Creative will continue in force after termination.

LIMITED WARRANTY

Creative warrants, as the sole warranty, that the disks on which the Software is furnished will be free of defects, as set forth in the Warranty or User Guide included with the installation disk or package. No distributor, dealer or any other entity or person is authorized to expand or alter this warranty or any other provisions of this Agreement. Any representation, other than the warranties set forth in this Agreement, will not bind Creative.

Creative does not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted, error-free or free from malicious code. For purposes of this paragraph,

“malicious code” means any program code designed to contaminate other computer programs or computer data, consume computer resources, modify, destroy, record, or transmit data, or in some other fashion usurp the normal operation of the computer, computer system, or computer network, including viruses, Trojan horses, droppers, worms, logic bombs, and the like.

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EXCEPT AS STATED ABOVE IN THIS

AGREEMENT, THE SOFTWARE IS PROVIDED

AS-IS WITHOUT WARRANTY OF ANY KIND,

EITHER EXPRESS OR IMPLIED, INCLUDING,

BUT NOT LIMITED TO, ANY IMPLIED

WARRANTIES OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE,

TITLE OR NONINFRINGEMENT. CREATIVE IS

NOT OBLIGATED TO PROVIDE ANY

UPDATES, UPGRADES OR TECHNICAL

SUPPORT FOR THE SOFTWARE.

Further, Creative shall not be liable for the accuracy of any information provided by Creative or third party technical support personnel, or any damages caused, either directly or indirectly, by acts taken or omissions made by you as a result of such technical support.

You assume full responsibility for the selection of the Software to achieve your intended results, and for the installation, use and results obtained from the

Software. You also assume the entire risk as it applies to the quality and performance of the

Software. Should the Software prove defective, you

(and not Creative, or its distributors or dealers) assume the entire cost of all necessary servicing, repair or correction.

This warranty gives you specific legal rights, and you may also have other rights which vary from country/state to country/state. Some countries/states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Creative disclaims all warranties of any kind if the Software was customized, repackaged or altered in any way by any third party other than Creative.

LIMITATION OF REMEDIES AND

DAMAGES

THE ONLY REMEDY FOR BREACH OF

WARRANTY WILL BE THAT SET FORTH IN

THE WARRANTY OR USER GUIDE

INCLUDED WITH THE INSTALLATION

DISK OR PACKAGE. IN NO EVENT WILL

CREATIVE OR ITS LICENSORS BE LIABLE

FOR ANY INDIRECT, INCIDENTAL,

SPECIAL OR CONSEQUENTIAL DAMAGES,

OR FOR ANY PERSONAL INJURY OR

BODILY INJURY (INCLUDING DEATH) TO

ANY PERSONS CAUSED BY CREATIVE’S

NEGLIGENCE, OR FOR ANY LOST

PROFITS, LOST SAVINGS, LOSS OF USE,

LOST REVENUES OR LOST DATA ARISING

FROM OR RELATING TO THE SOFTWARE

OR THIS AGREEMENT, EVEN IF CREATIVE

OR ITS LICENSORS HAVE BEEN ADVISED

OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL CREATIVE’S

LIABILITY OR DAMAGES TO YOU OR ANY

OTHER PERSON EVER EXCEED THE

AMOUNT PAID BY YOU TO USE THE

SOFTWARE, REGARDLESS OF THE FORM

OF THE CLAIM.

Some countries/states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PRODUCT RETURNS

If you must ship the Software to Creative or an authorized Creative distributor or dealer, you must prepay shipping and either insure the Software or assume all risk of loss or damage in transit.

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All Software and related documentation are provided with restricted rights. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subdivision (b)(3)(ii) of the Rights in Technical Data and Computer

Software Clause at 252.227-7013. If you are sublicensing or using the Software outside of the United

States, you will comply with the applicable local laws of your country, U.S. export control law, and the English version of this Agreement.

CONTRACTOR/MANUFACTURER

The Contractor/Manufacturer for the Software is:

Creative Technology Ltd

31, International Business Park

Creative Resource

Singapore 609921

GENERAL

This Agreement is binding on you as well as your employees, employers, contractors and agents, and on any successors and assignees. Neither the

Software nor any information derived therefrom may be exported except in accordance with the laws of the U.S. or other applicable provisions. This

Agreement is governed by the laws of the State of

California (except to the extent federal law governs copyrights and federally registered trademarks).

This Agreement is the entire agreement between us and you agree that Creative will not have any liability for untrue statement or representation made by it, its agents or anyone else (whether innocently or negligently) upon which you relied upon entering this Agreement, unless such untrue statement or representation was made fraudulently. This

Agreement supersedes any other understandings or agreements, including, but not limited to, advertising, with respect to the Software. If any provision of this Agreement is deemed invalid or unenforceable by any country or government agency having jurisdiction, that particular provision will be deemed modified to the extent necessary to make the provision valid and enforceable, and the remaining provisions will remain in full force and effect.

For questions concerning this Agreement, please contact Creative at the address stated above. For questions on product or technical matters, contact the Creative technical support center nearest you.

This package may include software with DVD

Audio functionality for you to play contentprotected DVD Audio discs. The functionality of this Software may be lost if the content protection system on the DVD audio discs is compromised. In this event, your sole remedy to restore such functionality is to download a product update from

Creative’s website, of if you do not have internet access, Creative will use commercially reasonable means to provide replacement software.

ADDENDUM TO THE MICROSOFT

SOFTWARE LICENSE AGREEMENT

IMPORTANT: By using the Microsoft software files (the “Microsoft Software”) provided with this

Addendum, you are agreeing to be bound by the following terms. If you do not agree to be bound by these terms, you may not use the Microsoft

Software.

The Microsoft Software is provided for the sole purpose of replacing the corresponding files provided with a previously licensed copy of the

Microsoft software product (“ORIGINAL

PRODUCT”). Upon installation, the Microsoft

Software files become part of the ORIGINAL

PRODUCT and are subject to the same warranty and license terms and conditions as the ORIGINAL

PRODUCT. If you do not have a valid license to use the ORIGINAL PRODUCT, you may not use the

Microsoft Software. Any other use of the Microsoft

Software is prohibited.

Nothing in this Agreement shall be construed on the part of Creative as advocating or authorizing the infringement of local and/or international laws applicable to your jurisdiction

SPECIAL PROVISIONS APPLICABLE TO

THE EUROPEAN UNION

IF YOU ACQUIRED THE SOFTWARE IN THE

EUROPEAN UNION (EU), THE FOLLOWING

PROVISIONS ALSO APPLY TO YOU. IF THERE

IS ANY INCONSISTENCY BETWEEN THE

TERMS OF THE SOFTWARE LICENSE

AGREEMENT SET OUT EARLIER AND IN THE

FOLLOWING PROVISIONS, THE FOLLOWING

PROVISIONS SHALL TAKE PRECEDENCE.

DECOMPILATION

You agree not for any purpose to transmit the

Software or display the Software’s object code on any computer screen or to make any hard copy memory dumps of the Software’s object code. If you believe you require information related to the interopretability of the Software with other programs, you shall not decompile or disassemble the Software to obtain such information, and you agree to request such information from Creative at the address listed earlier. Upon receiving such a request, Creative shall determine whether you require such information for a legitimate purpose and, if so, Creative will provide such information to you within a reasonable time and on reasonable conditions.

LIMITED WARRANTY

EXCEPT AS STATED EARLIER IN THIS

AGREEMENT, AND AS PROVIDED UNDER

THE HEADING “STATUTORY RIGHTS”, THE

SOFTWARE IS PROVIDED AS-IS WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED

TO, ANY IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY,

QUALITY OR FITNESS FOR A PARTICULAR

PURPOSE, TITLE OR NONINFRINGEMENT.

LIMITATION OF REMEDY AND DAMAGES

THE LIMITATIONS OF REMEDIES AND

DAMAGES IN THE SOFTWARE LICENSE

AGREEMENT SHALL NOT APPLY TO

PERSONAL INJURY (INCLUDING DEATH) TO

ANY PERSON CAUSED BY CREATIVE’S

NEGLIGENCE AND ARE SUBJECT TO THE

PROVISION SET OUT UNDER THE HEADING

“STATUTORY RIGHTS”.

STATUTORY RIGHTS

Irish law provides that certain conditions and warranties may be implied in contracts for the sale of goods and in contracts for the supply of services.

Such conditions and warranties are hereby excluded, to the extent such exclusion, in the context of this transaction, is lawful under Irish law. Conversely, such conditions and warranties, insofar as they may not be lawfully excluded, shall apply.

Accordingly nothing in this Agreement shall prejudice any rights that you may enjoy by virtue of

Sections 12, 13, 14 or 15 of the Irish Sale of Goods

Act 1893 (as amended).

GENERAL

This Agreement is governed by the laws of the

Republic of Ireland. The local language version of this agreement shall apply to Software acquired in the EU. This Agreement is the entire agreement between us, and you agree that Creative will not have any liability for any untrue statement or representation made by it, its agents or anyone else

(whether innocently or negligently) upon which you relied upon entering this Agreement, unless such untrue statement or representation was made fraudulently.

Safety & Regulatory Information

The following sections contain notices for various countries:

CAUTION: This device is intended to be connected by the user to a CSA/TUV/UL certified/listed IBM

AT or compatible personal computer in the manufacturer’s defined operator access area. Check the equipment operating/installation manual and/or with the equipment manufacturer to verify/confirm if your equipment is suitable for devices.

ATTENTION: Ce périphérique est destiné à être connecté par l’utilisateur à un ordinateur IBM AT certifié ou listé CSA/TUV/UL ou compatible, à l’intérieur de la zone d'accès définie par le fabricant.

Consulter le mode d’emploi/guide d'installation et/ ou le fabricant de l’appareil pour vérifier ou confirmer qu'il est possible de connecter d'autres périphériques à votre sytème.

Notice for the USA

FCC Part 15: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, this notice is not a guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try one or more of the following measures:

❑

❑

❑

❑

Reorient or relocate the receiving antenna.

Increase the distance between the equipment and receiver.

Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician.

CAUTION: To comply with the limits for the Class

B digital device, pursuant to Part 15 of the FCC

Rules, this device must be installed in computer equipment certified to comply with the Class B limits.

All cables used to connect the computer and peripherals must be shielded and grounded.

Operation with non-certified computers or nonshielded cables may result in interference to radio or television reception.

Modifications

Any changes or modifications not expressly approved by the manufacturer of this device could void the user’s authority to operate the device.

Notice for Canada

This apparatus complies with the Class “B” limits for radio interference as specified in the Canadian

Department of Communications Radio Interference

Regulations.

Cet appareil est conforme aux normes de CLASSE

“B” d’interférence radio tel que spécifié par le

Ministère Canadien des Communications dans les règlements d’interférence radio.

Compliance

This product conforms to the following Council

Directive:

❑

Directive 89/336/EEC, 92/31/EEC (EMC),

73/23/EEC (LVD), (73/23/EEC), as amended by directive 93/68/EEC.

Notice for Europe

Communications products for the European market comply with Directive R&TTE 1999/5/EC.

Copyright Information for users of

Creative products

Certain Creative products are designed to assist you in reproducing material for which you own the copyright or are authorized to copy by the copyright owner or by exemption in applicable law. Unless you own the copyright or have such authorization, you may be violating copyright law and may be subject to payment of damages and other remedies.

If you are uncertain about your rights, you should contact your legal advisor.

It is your responsibility when using a Creative product to ensure there is no infringement of applicable laws on copyright whereby the copying of certain materials may require the prior consent of the copyright owners. Creative disclaims any liability with regard to any illegal use of the Creative product and Creative shall in no event be liable with regard to the origin of any data stored in a compressed audio file.

You acknowledge and agree that the exportation or use of MP3 Codecs in real-time broadcasting

(terrestrial, satellite, cable or other media) or broadcasting via Internet or other networks, such as but not limited to intranets etc., in pay-audio or payon-demand applications, is not authorized and/or licensed, see also (http://www.iis.fhg.de/amm/).

Contents

Contents

Important Safety Instructions

Power Source............................................................................................................................................... ii

Cleaning....................................................................................................................................................... ii

Damage requiring Servicing....................................................................................................................... ii

Servicing...................................................................................................................................................... ii

Introduction

Before You Begin....................................................................................................................................... iv

Recording Model Number............................................................................................................. iv

Checking System Requirements ................................................................................................... iv

Document Conventions .................................................................................................................. v

1

About Your Modem

Back Panel................................................................................................................................................ 1-1

LED Display............................................................................................................................................. 1-2

2

Installing Hardware

Step 1: Connect to the telephone line ......................................................................................... 2-1

3

Installing Software

Before You Begin..................................................................................................................................... 3-2

Installing Drivers in Windows 98 SE/Me ............................................................................................... 3-2

Testing the Installation in Windows 98 SE/Me ...................................................................................... 3-2

Installing Drivers in Windows 2000........................................................................................................ 3-3

Testing the Installation in Windows 2000............................................................................................... 3-4

Installing Drivers in Windows XP........................................................................................................... 3-5

Testing the Installation in Windows XP.................................................................................................. 3-6

Modem-on-Hold....................................................................................................................................... 3-6

Installing NetWaiting................................................................................................................... 3-7

Using Modem-on-Hold ............................................................................................................... 3-8

Fax Talk Communicator .......................................................................................................................... 3-9

4

Uninstalling Modem Drivers

Uninstalling the Modem in Windows 98 SE .......................................................................................... 4-2

Uninstalling the Modem in Windows Me............................................................................................... 4-3

Uninstalling the Modem in Windows 2000............................................................................................ 4-4

Uninstalling the Modem in Windows XP............................................................................................... 4-5

5

Modem Features

A

General Specifications

General Features ......................................................................................................................... A-1

B

Troubleshooting

Problems with Your Modem................................................................................................................... B-1

Resolving Conflicts in Windows 98SE/ME.............................................................................. B-3

Resolving Conflicts in Windows 2000/XP................................................................................ B-3

C

Creative Technical Support

eService Options ..................................................................................................................................... C-2

Knowledgebase* ..................................................................................................................................... C-2 eMail ........................................................................................................................................................ C-2

Driver/Firmware ..................................................................................................................................... C-2

Product Documentation ......................................................................................................................... C-2

Telephone ................................................................................................................................................ C-2

Registering your Product ........................................................................................................................ C-3

Product Returns....................................................................................................................................... C-3

Returning your Product for Repair/Replacement...................................................................... C-4

Shipping Tariffs........................................................................................................................... C-4

Limited Warranty .................................................................................................................................... C-5

Creative Technical Support Centres

Important Safety Instructions

Important Safety Instructions

Power Source

Cleaning

Damage requiring

Servicing

Servicing

This product is specially designed for operation within the electrical range(s) specified on the provided power adapter. Any usage outside of these ranges is at your own risk.

If you are not sure of the type of power supply to your home, consult your product dealer or local Power

Company.

Unplug the product from the power source before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Unplug the power adapter from the wall outlet or other power source and refer servicing to qualified service personnel under the following conditions: a) when the power supply cord or plug is damaged b) if liquid has been spilled, or objects have fallen into the product c) if the product has been exposed to rain or water d) if the product does not perform normally when following the operating instruction; or exhibits a distinct change in performance e) if the product has been dropped or damaged in any way

Do not attempt to service the product on your own. Refer all servicing to qualified service personnel.

Important Safety Instructions ii

Introduction

Introduction

This product is in compliance with the essential requirements and other relevant provisions of R&TTE

Directive 1999/5/EC.

Before You Begin

This section contains information you should know before using this manual. Read the information carefully before proceeding further.

Recording Model

Number

Checking System

Requirements

Your modem has a model number. Write down this number after removing the modem from its packaging.

You will need to quote this number when contacting our Technical Support office.

The following are the minimum system requirements required for your modem to work properly with your computer:

❑ 133 MHz or faster Intel

®

Pentium

®

or AMD

®

processor

❑ 50 MB free hard disk space

❑ 32 MB RAM (64 MB or higher recommended)

❑ Microsoft

®

Windows 98 Second Edition (SE), Windows 2000, Windows Millennium Edition (Me) or

Windows XP

❑ DVD/CD-ROM drive for modem software installation

❑ An audio card for video conferencing

Introduction iv

Document

Conventions

This manual uses the following conventions to help you locate and identify the information that you need.

Table i: Document conventions

Text Element Use

This notepad icon indicates information that is of particular importance and should be considered before continuing.

This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.

The warning sign indicates that failure to adhere to directions may result in bodily harm or life-threatening situations.

Introduction v

1

About Your Modem

About Your Modem

Back Panel

To find out more about getting your modem quickly connected, see Chapter 2, “Installing Hardware”.

On/Off switch

Power Adapter Connector

RS232 Connector

Telephone Line jack

Figure 1-1 The jacks and connectors on your Modem.

About Your Modem 1-1

LED Display

1 MR

4

5

2

3

6

7

RD

TR

8 AA

9 PW

HS

CD

OH

SD

Modem Ready or Self-Test in progress

High Speed

Carrier Detect

Off Hook

Send Data

Reveive Data

Terminal Ready

Power On

About Your Modem 1-2

2

Installing Hardware

Installing Hardware

Step 1: Connect to the telephone line

1.

Locate the most conveniently-located telephone wall outlet.

2.

If a phone is already connected to it, unplug the telephone cable from the wall outlet.

3.

Connect the supplied telephone cable from the wall outlet to your modem’s Telephone Line jack.

Wall Outlet

Telephone cable

To telephone line wall outlet

On/Off switch

Power adapter cable

(provided)

RS232 cable (provided)

Figure 2-1 Connecting the power adapter and cables.

Installing Hardware 2-1

Notes on

Telephone Lines

To ensure that the modem works properly, note that:

❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coin-operated lines.

Contact your local telephone company for help if you are not sure about the suitability of your telephone line.

❑ This modem is intended for use on an analog telephone line, also called a POTS (Plain Old

Telephone Service) line. This modem cannot be connected directly to a digital telephone line, such as those commonly found in businesses. Either obtain an analog line or an analog converter compatible with the telephone line you are using.

Installing Hardware 2-2

3

Installing Software

Installing Software

• To access Modem-on-Hold functions, you must install

NetWaiting (see “Installing

NetWaiting” on page 3-7 ).

• Modem-on-Hold functions are available on Windows 98 SE,

Me, 2000 and XP.

This chapter is organized as follows:

❑ Installing Drivers in Windows 98 SE/Me

❑ Testing the Installation in Windows 98 SE/Me

❑ Installing Drivers in Windows 2000

❑ Testing the Installation in Windows 2000

❑ Installing Drivers in Windows XP

❑ Testing the Installation in Windows XP

❑ Modem-on-Hold

Installing Software 3-1

Before You Begin

After connecting your modem, if you see the Add New Hardware Wizard dialogue box, click the Cancel button. Proceed with the driver installation for your OS.

Installing Drivers in Windows 98

SE/Me

1.

Insert the Installation CD into the CD-ROM drive.

2.

Click Start -> Run.

3.

When a dialogue box similar to Figure 3-1 appears,

click the Browse button and locate the UIUSetup.exe in E:\Drivers\Win98Se (where E: is your CD-ROM drive).

For Windows Me, locate the UIUSetup.exe file in

E:\Drivers\WinMe.

4.

Click the OK button.

5.

Restart your computer.

Figure 3-1

Testing the

Installation in

Windows 98 SE/

Me

1.

Click Start -> Settings -> Control Panel.

2.

In the Control Panel window, double-click the Modems icon.

3.

In the Modem Properties dialogue box, click the Diagnostics tab.

4.

On the Diagnostics tabbed page, select the COM port that has been assigned to your modem.


5.

Click the More Info button to display the response status of your modem.

You should see a dialogue box similar to Figure 3-2.

If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem.

See “Resolving Hardware Conflicts” on page B-2.

Installing Drivers in Windows

2000

1.


2.


3.


click the Browse button and locate the file

UIUSetup.exe in E:\Drivers\Win2k (where E: is your CD-ROM drive).

4.


5.

Restart your computer.

Figure 3-2

Figure 3-3


Testing the

Installation in

Windows 2000

1.


2.

In the Control Panel window, double-click the Phone and Modems icon.

3.

In the Creative Modem Blaster V.92 DE5721 Properties dialogue box, click the Diagnostics tab.

4.

Click the Query Modem button to display the response status of your modem.

You should see a dialogue box similar to Figure 3-4.

If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem.

See “Resolving Hardware Conflicts” on page B-2.

Figure 3-4


Installing Drivers in Windows XP

1.

When the Found New Hardware wizard

(Figure 3-5) appears click Cancel.

2.


3.


4.


click the Browse button and locate the file

UIUSetup.exe in E:\Drivers\WinXP (where E: is your CD-ROM drive).

5.


6.

Restart you computer when software installation is complete.

After you have set up your modem, run a test to ensure that your modem has been installed

properly (see “Testing the

Installation in Windows XP” on page 3-6).

Figure 3-5

Figure 3-6


Testing the

Installation in

Windows XP

1.

Click Start -> Control Panel.

2.

Click the Phone and Modem Options icon.

3.

Click the Modems tab.

4.

Click Creative Modem Blaster V.92 DE5721 and then click the Properties button.

5.

When the dialogue box similar to

Figure 3-7 appears, click the Diagnostics tab.

6.

Click the Query Modem button to display the response status of your modem.

If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings on your modem (see

“Resolving Hardware Conflicts” on page B-2).

Figure 3-7 Creative Modem Blaster V.92

DE5721 Properties dialogue box.

Modem-on-Hold

This feature allows you to answer an incoming call even when you are surfing the Internet. Check with your local Internet Service Provider to ascertain that this feature is supported in your area.

Modem-on-Hold suspends the data connection between your modem and the ISP so that you can pick up your phone and receive an incoming call in the usual way, while surfing the Internet. When your call is complete, the modem reconnects you to the Internet. For more information on Modem-on-Hold, visit http://www.V92.com.


Installing

NetWaiting

In order to use the Modem On Hold functions, you must install NetWaiting. Modem On Hold is supported in Windows 98 SE, Me, 2000 and XP.

1.

Click Start -> Run

2.

When a dialogue box similar to Figure 3-8

appears, click the Browse button and locate the file Setup.exe in E:\Netwaiting.

3.


Figure 3-8

4.

When a dialogue box similar to Figure 3-9

appears, follow the instructions on screen to complete the installation.

Figure 3-9


Using Modem-on-

Hold

1.

If a call comes in while you are on the Internet, a

dialogue box similar to Figure 3-10 appears, asking you

if you want to answer the call.

2.


Your phone line needs to be

Call Waiting enabled to support Modem-on-Hold.

A dialogue box similar to Figure 3-11 appears, telling you

that you have approximately two minutes to complete your call. The call is automatically cut off after two minutes. After completing your call, click the Reconnect button. The modem will reconnect to the Internet.

Figure 3-10

Figure 3-11


Fax Talk

Communicator

Fax Talk Communicator transforms your PC and modem into a sophisticated communications centre.

Whether you're at home, in the office, or on the road, FaxTalk Communicator is designed to be powerful, easy-to-use, and provide a wide array of features to save you time and make you more productive.

Figure 3-12


4

Uninstalling Modem Drivers

Uninstalling Modem Drivers

This chapter is organized as follows:

❑ Uninstalling the Modem in Windows 98 SE

❑ Uninstalling the Modem in Windows Me

❑ Uninstalling the Modem in Windows 2000

❑ Uninstalling the Modem in Windows XP

Uninstalling Modem Drivers 4-1

Uninstalling the

Modem in

Windows 98 SE

1.

Click the Start -> Settings -> Control Panel.

2.

Double-click the Add/Remove Programs icon. The

Add/Remove Programs Properties dialogue box appears.

3.

Click the Install/Uninstall tab, and then click

Creative Modem Blaster V.92 DE5721.

4.

Click the Add/Remove button.

5.


6.

Turn off your computer and disconnect the modem from your system.

Figure 4-1: The Add/Remove Programs

Properties dialogue box.


Uninstalling the

Modem in

Windows Me

1.


2.

Double-click the Add/Remove Programs icon. The

Add/Remove Programs Properties dialogue box appears.

3.

Click the Install/Uninstall tab, and then click Creative

Modem Blaster V.92 DE5721.

4.

Click the Add/Remove button.

5.


6.


Figure 4-2: The Add/Remove Programs

Properties dialogue box.


Uninstalling the

Modem in

Windows 2000

1.


2.

Double-click the Add/Remove Programs icon.

3.

When a dialogue box appears, click the

Change or Remove Programs button.

4.

Click Creative Modem Blaster V.92

DE5721, and then click the Change/

Remove button.

5.

Click the Close button.

6.


Figure 4-3: The Add/Remove Programs dialogue box.


Uninstalling the

Modem in

Windows XP

1.

Click Start -> Control Panel.

2.

Double-click the Add/Remove Programs icon.

3.

When a dialogue box appears, click the

Change or Remove Programs button.

4.

Click Creative Modem Blaster V.92

DE5721, and then click the Change/

Remove button.

5.

Click the Close button.

6.


Figure 4-4: The Add/Remove Programs dialogue box.


5

Modem Features

Modem Features

Plug and Play

Besides transferring data and accessing online information, your Creative Modem Blaster has the following features:

This feature allows you to install your modem easily, as it is automatically configured.

Faxes

Use your modem to send and receive fax documents. This feature also allows you to configure the modem to serve as a fax-on-demand system by using the software provided.

Internet Access

Answering Machine

Your modem allows you to access computer bulletin boards and to browse the Internet at speeds of up to

56 Kbps.

Your modem functions as an answering machine with multiple mail boxes. Remote users can leave messages in your mail box, and you can play back these messages at any time. It even pages you to notify you of new messages!

Modem Features 5-1

Video Conferencing

Your modem comes complete with V.90/V.92 standard support, for use with H.32x video conferencing systems.

QuickConnect

Modem-on-Hold

This feature drastically reduces the amount of time it takes for your Modem Blaster to establish a connection with your Internet Service Provider. The characteristics of the last call are saved in your computer, and retrieved for subsequent calls, resulting in a shorter connection time.

This feature allows you to answer an incoming call even when you are surfing the Internet. Check with your local Internet Service Provider to ascertain that this feature is supported in your area. For more

details, see “About Your Modem” on page 1-1.

PCM Upstream

This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum of 48

Kbps.

V.44 Data Compression

Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.44 Data

Compression technology that allows you to browse the Internet at higher speeds than existing data compression standards.

Modem Features 5-2

A

General Specifications

General Specifications

General Features

Data Features

This appendix lists your modem’s general specifications.

❑ Auto Fallback

❑ AT Commands

❑ Caller ID

❑ Data/Fax/Voicemail

❑ V.80 for H.324 and H.323

❑ Plug and Play

❑ High throughput Virtual UART, DTE rate up to 115,200 bps

❑ Signal Quality Monitoring and Auto Retrain

❑ Integrated data, fax, and voice mail modem.

❑ 56,000/54,667/53,333/52,000/50,667/49,333/48,000/46,667/45,333/42,667/41,333//40,000/38,667/

37,333/36,000/34,667/33,333/32,000/30,667/33,600/31,200/28,800/26,400/24,000/21,600/19,200/

16,800/14,400/12,000/9,600/7,200/4,800/2,400/1,200/ 300 bps data speeds.

❑ Compatibility with the following data modem standards:

• V.90, V.92, V.34, V.32bis, V.32, V.23, V.22bis, V.22, and V.21; Bell 212A and 103.

• V.42 LAPM and MNP2-4 error correction.

• V.44, V.42bis and MNP5 data compression.

❑ Compression, line control, and error control are implemented in hardware. Therefore, no special drivers or libraries are needed to take advantage of the higher speeds and data reliability.

❑ Automatic dial and answer capabilities.

General Specifications A-1

Fax Features

Voice Features

Video Conferencing

Support

❑ Fax speeds up to 14,400 bps for send and receive.

❑ Compatibility with the following fax modem transmission standards:

• V.17 (14400 bps)

• V.21 Channel 2 (300 bps)

• V.27ter (7200 bps)

• V.29 (9600 bps)

❑ Able to record and play voice messages over the telephone line.

❑ Multiple mailboxes using Included Communications software.

❑ Supports V.80 standard to allow high performance video conferencing over standard phone lines and the internet. Video Conferencing standards are H.324 and H.323.

General Specifications A-2

B

Troubleshooting

Troubleshooting

Problems with

Your Modem

If you have a technical problem with this product, you may wish to consult our self-help tool

“Knowledgebase” for on-line troubleshooting and solutions (www.europe.creative.com/

support)

This appendix provides tips and solutions for resolving some of the problems you might encounter with

Creative Modem Blaster V.92 External DE5721 either during installation or normal use.

The modem fails to accept commands to dial or answer a call.

There may be an improper telephone line connection.

Check the following:

❑ Make sure the telephone cable is attached to the Telephone Line Jack.

❑ Check that all devices are turned on.

There is interference on the telephone line that is connected to the modem.

To solve this problem:

Try moving the telephone line away from any power source, monitor, printer or any computer cable.

The modem cannot connect to the Internet at 56,000 bps.

This may be due to line conditions in your area. Due to FCC regulations and/or line conditions, it is not always possible to achieve the maximum data rate.

To solve this problem:

Try moving the telephone line away from any power source, monitor, printer or computer cable.

Troubleshooting B-1

The modem or communications software fails to detect that the remote user has hung up.

The modem or communications software relies on the dial tone, busy tone or silence period to detect that a remote user has hung up.

This detection may fail due to one of the following reasons:

❑ Your local telephone system does not generate the dial or busy tone when the remote user hangs up.

❑ The silent period for the modem or communications software to detect that the remote user has hung up is not long enough.

❑ The modem or communications software cannot detect a different dial or busy tone. For example, if you are connecting to a PABX system, the dial or busy tone generated is different from the usual dial or busy tone.

To solve this problem:

Prompt the remote user to respond. This may, however, result in a long delay before the communications software responds to the remote user hanging up. To minimize this delay, modify the following settings:

❑ Voice message recording time.

❑ Number of prompts.

❑ Time to wait for a response after prompting.

Resolving Hardware

Conflicts

Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address,

IRQ line or DMA channel.

To resolve conflicts in Windows 98SE, Windows 2000, Windows Me or Windows XP, change the resource settings of your modem or the conflicting peripheral device using Device Manager.


Resolving Conflicts in Windows

98SE/ME

If you are unsure of which peripheral device is causing the conflict, you can isolate the source of the problem by temporarily removing all devices (except your modem and essential devices such as the disk controller). After that, add the devices back one at a time until the device that is causing the conflict is found.

To run Device Manager:

1.


2.

Click the System icon. The System Properties dialogue box appears.

3.

Click the Device Manager tab.

4.

Double-click Modem.

5.

Select your modem and click the Properties button. The Properties dialogue box of the modem appears.

6.

Click the Resources tab.

7.

Click the Use Automatic Settings check box to select it. If this check box is already selected, you need to go to the Properties dialogue box of the conflicting peripheral device and select the same check box there.

8.

Restart your system to allow Windows 98SE/Me to reassign resources to your modem and/or the conflicting peripheral device.

Resolving Conflicts in Windows 2000/

XP

To run Device Manager:

1.


2.

Click the System icon. The System Properties dialogue box appears.

3.

Click the Hardware tab.

4.

Click the Device Manager button.

5.

Double-click Modem.

6.

Click the name of your modem.

7.

Right-click the name of your modem.

A menu appears.

8.

Select the Properties option.

9.

Click the Resources tab.


10. Click the Use Automatic Settings check box to select it. If this check box is already selected, you need to go to the Properties dialogue box of the conflicting peripheral device and select the same check box there.

11. Restart your system to allow Windows 2000/XP to reassign resources to your modem and/or the conflicting peripheral device.


C

Creative Technical Support

Creative Technical Support

At Creative, in addition to giving you the best products, we are committed to supporting you by providing a comprehensive suite of eService options complemented by telephone support.

Creative’s eService options outlined below are designed to assist you if you have a question or problem installing or using your Creative product. Before accessing these eService options, it is important to have the following information ready:

❑ The serial and model numbers of your Creative product (found at the back of the product). Information on identifying your model number is available in the Support area of the Creative regional websites.

❑ Computer type and speed (for example, Pentium II 233MHz).

❑ Details of your problem such as error messages, hardware conflicts etc.

❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer

❑ Type and version of your operating system (for example, Windows 98SE).

❑ Place and date of purchase

To access these eService options, go to www.creative.com, select your region and go to the Support area.

Creative Technical Support C-1

eService Options

Knowledgebase

*

Available online - 24 hours

Creative's Knowledgebase empowers you to quickly resolve your queries by using natural language support and stepping you through targeted questions to help pinpoint the best solution to your particular problem. The Knowledgebase also provides access to Frequently Asked Questions (FAQs) and

Technical Specifications on the Creative product range.

eMail

Driver/Firmware

Should you not obtain a solution to your question using our Knowledgebase system, you can contact our support staff through email by completing our web based email query form (see also the Creative

Technical Support Centers section for information on regional email addresses). You must have registered your product to access this service.

Please see “Registering your Product” on page C-4 for more details.

The Creative web site offers a range of updates and drivers for our products in a variety of operating systems.

Product

Documentation

Browse Creative's extensive library of product installation and user manuals to find documentation for your Creative product.

Telephone

Should you not obtain a solution to your question, or if you do not have web site access, then you can contact our service support team via telephone. Telephone numbers can be found in the Creative

Technical Support Centers section. You must have registered your product to access this service.

Please see “Registering your Product” on page C-4 for more details.

*

For European Knowledgebase, native language support provided in English, French, German, Italian and Spanish


Registering your

Product

In order to receive Technical Support by phone or email, it is necessary to register your product. You can do this when installing your product or, alternatively, you can go to

www.creative.com/register and register online.

There are a host of other benefits to registering your product such as:

❑ Email notifications of attractive promotions and events.

❑ Hot news and tips on the latest and upcoming products that fully complement what you have already purchased.

We assure you that all information you provide will be kept strictly confidential, and that you have the choice to opt in or out of mail listings. Your information is protected by our Privacy Policy. For

Australian users, visit the Private Policy address at www.australia.creative.com or email at pri-

[email protected]

Product

Returns

Please retain all product contents and packaging until you are fully satisfied with your product. It is very

important to keep your Proof of Purchase for the duration of the Warranty period, as it is necessary

should you have a product defect and need to return your product.

If, after using the Creative support services, you believe your Creative product to be defective, you should verify the purchase date and take the appropriate action as detailed below:

Americas

Please refer to “Returning your Product for Repair/Replacement” on page C-5.

Europe

Should your store receipt indicate that the product is less than 30 days old, you have the option of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time period may not apply in all instances, so please check the Dealer/Retailer replacement/credit terms. If your product is more than

30 days old and within warranty, please refer to “Returning your Product for Repair/Replacement”

on page C-5.


Returning your

Product for Repair/

Replacement

Shipping Tariffs

Asia Pacific region

Please contact the dealer who sold you the product. Your dealer may be able to assist you. If you are unable to do so, contact your local authorised distributor or the relevant Creative Technical Support Center. For details on your nearest authorised distributor and Technical Support Center, visit the Asia website at

www.asia.creative.com/support/warranty

Note: Product returns shall only be accepted if the product is purchased from authorised dealers.

If you are returning a product for factory service, please refer to the Returning your Product for Repair/

Replacement section below. For warranty terms and conditions, please go to www.asia.creative.com/

support/warranty and select your region, if necessary.

Creative requires that all returns for repair/replacement must be first issued with a Return Merchandise

Authorization (RMA) number. To return a product for factory service, contact the regional Creative

Technical Support Center. Once the staff has verified that the product is defective, you will be given an

RMA number.

When returning a product for factory service:

❑ You will be asked to supply a dated Proof of Purchase, to validate your Warranty,

❑ Shipment to Creative is at your expense and you assume all risk. If necessary, ship the package through a carrier that provides proof of delivery. Insure the shipment at full product value.

❑ Write the RMA number on the outside of the package. Creative cannot accept any return that does not include an RMA number on the package.

❑ You should only return the defective item(s) and mail it to the address provided by the Technical

Support Center.

❑ Use proper materials for packing the item(s) for shipment.

Outside the United States & the European Union

To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product. To ensure delivery, Creative may include charges for return shipment.


Limited Warranty

Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original buyer and holder of this warranty, as it stands in the accompanying warranty card, that the hardware product will be free of defects in materials and workmanship for a period of two (2) years after the date of purchase, or such other period as may be expressly specified by Creative or required by applicable law (“Warranty Period”).

Creative's entire liability and your remedy will be, at Creative’s sole discretion, the repair or replacement

(with the same or similar model) of any hardware or accompanying item(s) not meeting the “Limited

Warranty” explained above that is returned to Creative's authorised distributor or dealer during the

Warranty Period with a copy of your receipt.

What this warranty does not cover

This warranty gives you specific legal rights. You may have other rights which vary from country to country. Certain limitations in this warranty are not permitted by the jurisdiction of some countries, so some limitations here may not apply to you.

To the maximum extent permitted by applicable law, Creative disclaims all other warranties and conditions, expressed or implied, including the conditions of quality, merchantability or fitness for a particular purpose with respect to the use of this product. Creative also disclaims any obligation to support products for all operating environments - for example, by ensuring interoperability with future versions of software or hardware. In no event shall Creative or its licensors be liable for any indirect, incidental, special or consequential loss or for any lost profits, savings or data arising from or relating to the use of this product, even if Creative or its licensors have been advised of the possibility of such loss.

Specifically, this warranty does not cover failures of the product which result from accident, abuse, misuse, alterations (by persons other than Creative or its authorized repair agents), moisture, corrosive environments, shipping, high voltage surges, or abnormal working conditions. This warranty does not cover normal wear and tear. You are specifically advised to take a backup copy of any software provided with the Creative product for security purposes.


Creative Technical Support Centers

Americas -

Native Language support provided

Country: Address:

English

French

Brazillian

Spanish

Telephone: Fax: Operating Hours: Web site: email:

Creative Labs Inc.

Technical Support,

1523 Cimarron Plaza,

Stillwater, OK 74075 U.S.A.

Creative Labs Inc.

Support Technique,


Stillwater, OK 74075 Etats-Unís.

405 742 6622 405 742 6633

405 742 2385 405 742 5227

Creative Labs Inc.

Assistência Técnica,


Stillwater, OK 74075 EUA.

Creative Labs Inc.

Soporte Tecnico,


Stillwater, OK 74075 EE.UU

405 742 2380 +1 405 742-6613 9:00 a.m -6:00 p.m

Monday - Friday

(U.S.A. Central time)

405 742 2380 +1 405 742 6613

9:00 a.m -6:00 p.m

Monday - Friday

(U.S.A. Central time)

(Closed public holidays)

9:00 a.m -6:00 p.m

Monday - Friday

9:00 a.m -6:00 p.m

Monday - Friday www.americas.creative.com

See: www.americas.

creative.com for contact details.

www.americas.creative.com



support_technique@ creativelabs.com

[email protected]

[email protected]



Europe -

Native Language support provided


United

Kingdom

Germany

Ireland

France

Spain

Italy

Creative Labs (Ireland) Ltd.,

Technical Support Department,

Ballycoolin Business Park,

Blanchardstown, Dublin 15,

Ireland.





Ireland.





Ireland.





Ireland.





Ireland.





Ireland.

Telephone:

+353 1 4333200 +353 1 8205052 10:30 - 19:00 CET

+353 1 4380000

Fax: Operating Hours: Web site:

www.europe.creative.com


email:

[email protected]

[email protected]

+353 1 8207555 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.

Closed Public Holidays www.europe.creative.com

[email protected]

+353 1 4333220 +353 1 8205052 10:30 - 19:00 CET

+353 1 4380020 +353 1 8205052 10:30 - 19:00 CET

+353 1 4333210

Monday - Friday.

Closed Public Holidays

+353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


Monday - Friday.


Monday - Friday.


+353 1 8205052 10:30 - 19:00 CET

Monday - Friday.




[email protected]

[email protected]

[email protected]




Austria

Belgium

Holland





Ireland.





Ireland.

Switzerland Creative Labs (Ireland) Ltd.,




Ireland.

Portugal Creative Labs (Ireland) Ltd.,




Ireland.

Denmark

Finland





Ireland.





Ireland.





Ireland.

Telephone: Fax: Operating Hours:

+353 1 4380060 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


Web site: email:


[email protected]

+353 1 4333291 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]

+353 1 4333272 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]

+353 1 4380070 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]

+353 1 4380010 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]

+353 1 4333230 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]

+353 1 4333270 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]



Country:

Norway

Sweden

Czech

Republic

Poland

Hungary

Russia

Address:





Ireland.





Ireland.





Ireland.





Ireland.





Ireland.





Ireland.

Telephone:

+353 1 4333240

Fax: Operating Hours: Web site:

+353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


+353 1 4380030 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


+353 1 4333280 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


+353 1 4380040 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


+353 1 4333290 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


+353 1 4380080 +353 1 8205052 10:30 - 19:00 CET

Monday - Friday.


[email protected]






email:

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]



Asia Pacific region -

Unless otherwise stated, support is in English


Australia &

New

Zealand

Creative Labs (Australia) Pty Ltd.

Unit 10, Discovery Cove,

1801 Botany Road,

Banksmeadow, NSW 2019,

Australia

Japan

Taiwan

Hong Kong

& Macau

Mailing Address:

Locked Bag 5000 Banksmeadow,

NSW 2019 Australia

Creative Media KK

3F Kanda Eight Bldg.,

4-6-7 Soto Kanda, Chiyoda Ward,

Tokyo 101-0021 Japan

Creative Labs Taiwan Co., Ltd.,

15F No.163 Keelung Rd. Sec 1,

Hsin Yi District, Taipei 110-42

R O C Taiwan

Creative Labs (Hong Kong) Ltd.,

Unit 27-31, 9/F, Hong Kong

International Trade & Exhibition

Centre,

No. 1 Trademart Drive,

Kowloon Bay, Kowloon,

Hong Kong

Telephone:

Australia

(02) 9666-6500

New Zealand

(61-2) 9666-6500

Fax:

Australia

(02) 9666-6900

New Zealand

(61-2) 9666-6900

Operating Hours:

Web site:

9:00 a.m - 5:30 p.m

Monday - Friday

Eastern Standard Time

(except public holidays).

www.australia.creative.com

(81-3) 3254-0393 (81-3) 3254-9820 10:00 a.m - 12:00 p.m

& 1:00 p.m - 5:00 p.m

Monday - Friday

(except public holidays) www.japan.creative.com

(in Japanese) www.taiwan.creative.com

(in Traditional Chinese)

(886-2) 2748-2988

[Extensions 601 and 602]

(852) 2148-6151 or

(852) 2148-6152

(886-2) 2748-

2989

9:00 a.m - 12:00 p.m

& 1:00 p.m - 6:00 p.m

Monday - Friday

(except public holidays)

(852) 2331-2151 9:15 a.m - 12:15 p.m

& 1:45 p.m - 5:45 p.m

Monday - Friday

9:15 a.m - 12:45 p.m

Saturday (except public holidays) www.asia.creative.com/ hongkong

email:

www.asia.creative.com/ support/contact www.asia.creative.com/ support/contact www.taiwan.creative.com/ feedback/support.asp

(in Traditional Chinese) www.asia.creative.com/ support/contact




Mainland

China

Creative Hohan Technology Ltd

(Headquarters)

Creative Park, No. 18, Block 2,

Anhuaxili, Chaoyang District,

Beijing 100011,

People’s Republic of China

Telephone:

(86-10) 6425-5500

[Extensions 8301

~ 8304]

Fax:

(86-10) 6425-

5500

[Extension 8300]

Operating Hours:

9:00 a.m - 6:00 p.m

Monday - Saturday


Web site:

www.china.creative.com

(in Simplified Chinese)

email:

www.china.creative.com/ support/feedback

(in Simplified Chinese)


Mail Box 58, Anwai Post Office,

Chaoyang District,

Beijing 100011,

People’s Republic of China

South Africa Creative Labs Africa (Pty) Ltd.,

1F North East Wing,

Corner K101 & Old Pretoria Road,

Midrand, Johannesburg,

South Africa

(27-11) 805-0188 (27-11) 805-0190 8:00 a.m - 12:00 p.m

& 1:00 p.m - 5:00 p.m

Monday - Friday

(except public holidays) www.asia.creative.com

www.asia.creative.com/ support/contact

Malaysia

Singapore & all other

Asia-Pacific countries


PO Box 76761, Wendywood 2144

Republic of South Africa

Creative Labs Sdn Bhd,

D-2-5

Megan Phileo Promenade,

Jalan Tun Razak 50400

Kuala Lumpur, Malaysia

Creative Technology Ltd.,

31 International Business Park,

Creative Resource,

Singapore 609921,

Republic of Singapore

(60-3) 2164-7199

(65) 6895-4100

(60-3) 2164-7198

(65) 6895-4029

9:00 a.m - 6:30 p.m

Monday - Thursday

& 9:00 a.m - 6:00 p.m

Friday


9:00 a.m - 6:00 p.m

Monday - Friday

(except public holidays) www.asia.creative.com

www.asia.creative.com/ support/contact www.asia.creative.com

www.asia.creative.com/ support/contact

Copyright © 2002 Creative Technology Ltd. All rights reserved.

Version 1.00 August 2002


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