Mitel 5207 Telephone User Manual
Add to my manualsMitel 5207 is a feature-rich IP phone that offers a wide range of capabilities to enhance your communication experience. With its user-friendly interface and customizable settings, you can easily make and receive calls, manage multiple lines, and access various features to boost your productivity.
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User’s Guide
Mitel Networks 5207 IP Phone
Michigan Technological University
Department of Telecommunications Services
B24 EERC Building
1400 Townsend Drive
Houghton, Michigan 49931
Phone (906) 487-2000
Fax (906) 487-2300
MITEL Networks 5207 IP Phone
User’s Guide
Rev. 012705
Contents
ABOUT YOUR PHONE
Important Note for Headset Users
Telephone Indicators
For Users on Resilient 3300 ICP Systems
TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
Protect your hearing
Angle the phone for easier viewing
CUSTOMIZING YOUR PHONE
Handset Receiver Volume Control
Speaker Volume Control
Display Contrast Control
MAKING AND ANSWERING CALLS
Make a call
Answer a call
Redial
Redial – Saved Number
Speed Call Keys
Speed Call - Personal
Auto-Answer
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CALL HANDLING
Hold
Transfer
Conference
Swap
Call Forward - Remote
Call Forward – End Chaining
USING ADVANCED FEATURES
Camp-on
Do Not Disturb
Headset Operation (with Feature Control Switch)
Music
Group Paging/Meet Me Answer
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ABOUT YOUR PHONE
The Mitel 5207 IP phone has ten fixed-function keys (SUPERKEY, MESSAGE,
HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as:
Feature keys (for example, Swap). Telcom must program these feature keys to buttons.
)
Speed Call keys. You can program speed call keys from your phone.
Line Appearances. Only Telcom can program line appearances.
Your telephone also features display-assisted selection of features, on-hook dialing, and a large Message Indicator.
Note: When using the SUPERKEY, press Cancel or SUPERKEY to back up one menu level.
1. Handset
2. Speaker
3. Display
4. Message Waiting Indicator
5. Fixed-function Keys
6. Volume Control
7. Keypad
8. Prorammable Feature Keys
9. Designation Card
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Important Note for Headset Users:
Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.
Telephone Status Indicators
When Line is The indicator is
Idle Off
Busy On
On hold at your set
On hold at another set
Flashing rapidly
Flashing slow on/fast off
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds, it means that your phone is switching to a secondary 3300 ICP system. The call continues but the keys and features on your phone stop working. They keys and most features begin working again after you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you’ll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.
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TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Angle the phone for easier viewing
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing.
1. Press the release tabs on the sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into either the upper or lower notches on the back of the phone.
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CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
Press
To adjust the Ringer Pitch while the set is idle:
5. Press to adjust the pitch
6. Press # to save the pitch level (“Adjust Volume?” appears)
8. Press to adjust the volume level
10. Press
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
Press
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when listening to background music:
Press
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Display Contrast Control
To adjust the Display Contrast while your set is idle:
Press
Feature Keys
Note: Telcom must program all feature keys to buttons:
To display information about a key:
2. Press a personal key
3. Press
Language Change
To change the display language:
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MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset
2. If you want to use a Non-Prime Line, press a Line Appearance key
3. Dial the number,
-OR-
Press a Speed Call key
-OR-
Press REDIAL
Answer a call
Lift the handset
-OR-
Press the flashing Line appearance key and lift the handset
Redial
To redial the last number that you manually dialed:
1. Lift the handset
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset
To Redial a saved number:
1. Lift the handset
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Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance).
To dial a stored Speed Call number:
1. Lift the handset
2. Press a Speed Call key
To store a Speed Call number:
4. Press a personal key that isn’t a line key
6. Do one of the following:
To store a new number, dial the number (press HOLD between digits to create a three-second pause during dialing; press HOLD more than once to lengthen the pause).
To enter the last number dialed, press REDIAL.
7. Press the personal key again to save the number
8. Do one of the following:
To make the number private, press *
To keep the number visible, press #
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Speed Call - Personal
Note: This feature must be set up by Telcom.
To dial a stored personal Speed Call number:
1. Lift the handset
3. Enter an index number between 00 and 09
To store a personal Speed Call number:
1. Lift the handset
3. Enter an index number between 00 and 09
4. Dial the number to be stored (press Hold between digits to create a threesecond pause during dialing; press Hold more than once to lengthen the pause)
On-Hook Dialing
To dial without lifting the handset:
1. If you want to use a Non-Prime Line, press a Line Appearance key
2. Dial the number
3. Lift the handset
Auto-Answer
Note: Telcom must program this feature key to a button
To enable or disable Auto-Answer
Press the Auto-Answer feature key
To answer a call when you hear a ringback:
Communicate using the speaker and microphone
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CALL HANDLING
Hold
To place a call on Hold:
Press Hold
To retrieve a call from Hold:
1. Lift the handset
2. Press the flashing line key
To retrieve a call from Hold at another station:
Press the flashing line key
-OR-
Dial *78 and the number of the station that placed the call on Hold.
Transfer
To transfer an active call:
2. Dial the number of the third party
3. Do one of the following:
To complete the Transfer, hang up
To announce the Transfer, wait for an answer, consult, and hang up
To cancel the Transfer, press CANCEL
To transfer an active call during a headset operation:
2. Dial the number of the third party
3. To complete the Transfer, press the Release feature key
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Conference
To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
2. Dial the number of the next party
3. Wait for an answer
To leave a Conference:
Hang Up
Conference Split
To Split a Conference and speak privately with the original party:
Swap
To call another party when you are in an established two-party call:
2. Dial the number
To alternate between the two parties:
Press the Swap/Trade feature key
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Call Forward
Call Forward lets you redirect incoming calls to an alternate number. ALWAYS redirects all incoming calls regardless of the state of your telephone. B-INT redirects internal calls when your telephone is busy, and B-EXT redirects external calls when your telephone is busy. NA-INT redirects internal calls after several rings if you don’t answer, and NA-EXT redirects external calls after several rings if you don’t answer.
Note: For information about “I AM HERE”, see Call Forward – Remote
To program Call Forward: above note).
6. If a number is already programmed, press * for change
8. Dial the destination number
9. Press to Save
10. Continue programming other types of Call Forward
–OR-
Press SUPERKEY to leave the programming mode
To turn Call Forward on and off (once it has been programmed)
4. Do one of the following:
To turn Call Forward ALWAYS on or off, press * for Review, press * for
Change and then press # to turn on or off
To turn another type of Call Forward on or off, press # until you reach the desired display. Press * for Review, press * for Change and then press # to turn on or off.
5. Continue turning other types of Call Forward on or off
–OR-
Press SUPERKEY to leave the programming mode
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Call Forward - Remote
To forward calls from a remote station to your current location:
6. If a number is already programmed, press * for change
8. Dial the extension number of the remote station
9. Press to Save
To cancel Call Forward – Remote from the station that set the remote forwarding:
1. Lift the handset
3. Dial the extension of the remote station
To cancel Call Forward – Remote from the station that was forwarded:
1. Lift the handset
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination number:
1. Lift the handset
To again allow calls to be forwarded by the destination number:
1. Lift the handset
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Messaging - Advisory
To turn Messaging – Advisory on:
To turn Messaging – Advisory off:
Messaging - Callback
To leave a Callback Message on a telephone when you hear a busy or ringback tone:
Press MESSAGE
To respond to a message waiting condition on your telephone:
2. Do one of the following:
To call the message sender, press #
To erase the message, press *
To answer a Callback:
Lift the handset
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USING ADVANCED FEATURES
Account Codes
To use Account Codes:
1. Lift the handset
3. Dial the Account Code digits
To enter an Account Code during a call:
3. Dial the Account Code digits
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset
3. Dial the console ID and the Hold Slot number
Call Pickup
To answer a call that is ringing at another station in your Pickup Group:
Note: Telcom must first set up your pickup group for this feature to work
1. Lift the handset
-OR-
Dial *71
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset
3. Dial the number of the ringing station
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Camp-on
To Camp-on to a busy station:
Press the Camp-on feature key
-OR-
Dial 3
To retrieve a call when you hear the Camp-on tone:
Press the Swap feature key
Do Not Disturb
Note: Telcom must program this feature key to a button
To activate or deactivate the Do Not Disturb feature:
Press the Do Not Disturb feature key
Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
To page a party:
1. Lift the handset
3. Dial the extension number
4. Speak to the dialed party after the tone
To answer a Direct Page (indicated by a single burst of tone)
Lift the handset
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Handsfree Operation
To use Handsfree Operation to make calls:
1. If you want to use a Non-Prime Line, press a Line Appearance key
2. Dial the number
3. Communicate by using the speaker and the microphone
To use Handsfree Operation to answer calls:
1. Press the flashing line key
2. Communicate by using the speaker and the microphone
To hang up while using Handsfree Operation:
Press SPEAKER
To temporarily disable the microphone during Handsfree Operation:
Press MICROPHONE (the microphone LED turns off).
To re-enable the microphone and return to the conversation:
Press MICROPHONE (the microphone LED turns on).
To switch from Handsfree Operation to the Handset
Lift the handset
To return to Handsfree Operation:
2. Replace the Handset
Headset Operation
To enable Headset Operation
Press the Headset feature key
To answer a call (when Auto Answer is disabled):
Press the flashing line key
To hang up:
Press CANCEL
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To disable the Headset Operation:
Press the Headset feature key
Headset Operation (with Feature Control Switch)
IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.
To enable Headset Operation
Press the Headset feature key
To answer a call:
Press the flashing line appearance key
-OR-
Quickly press and release the headset’s feature controls switch
To mute the headset microphone:
Press and hold the headset’s feature control switch.
To hang up:
Press CANCEL
-OR-
Quickly press and release the headset’s feature control switch
To disable the Headset Operation:
Press the Headset feature key
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Music
Note: Telcom must program this feature key to a button
To turn Music on and off when the set is idle:
Press the Music feature key
Group Paging / Meet Me Answer
Note: Telcom must first set up groups for this feature to work
Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your “prime” group.
When you need to respond to a Group Page but don’t know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset
–OR-
Dial *77
3. Dial the extension number
4. To page your prime page group, press #
5. To page a specific page group, dial the page group directory number
6. Speak to the dialed party after the tone
To respond to a Group Page by using Meet Me Answer
1. Lift the handset
3. Do one of the following:
To respond to a page from your prime page group, press #
To respond to a page from a specific page group, dial the page group directory number
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Hot Desking
Note: This feature must be set up by Telcom.
Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned
Hot Desk User Extension Number and the phone immediately assumes all your speed dials, feature keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in—for example, adding a speed dial—are saved to your personal profile. Logging in activates your profile on any phone that supports Hot
Desking.
Note: All Hot Desking profiles have 13 programmable keys. If you log into a phone that has fewer keys, the extra ones are “hidden”. Only the use of the extra keys is lost, not the features assigned to them.
To log into a Hot Desking phone (the phone must be idle):
3. Enter your Hot Desk User Extension Number
4. Press to correct your entry
5. Enter your PIN number
6. Press to correct your entry
To log out of a Hot Desking phone (the phone must be idle):
Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
Hot Desk Remote Logout
A user who has forgotten to log out of Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout.
To remotely log out of a Hot Desking phone:
2. Dial the Hot Desk User Extension Number that you want to log out
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MTU Feature Access Codes for
MITEL IP Phones
Account Code
ACD Silent Monitor
ACD Agent Login
ACD Agent Logout
Callback - Cancel
Callback - Cancel Individual
Callback - Setup (one digit only, no MWI)
Call Forwarding - Busy (External Source)
Call Forwarding - Busy (Ext & Int Source)
Call Forwarding - Busy (Internal Source)
Call Forwarding - End Chaining
Call Forwarding - Follow Me (Always)
Call Forwarding - Follow Me - Third Party
Call Forwarding - I Am Here
Call Forwarding - No Answer (External Source)
Call Forwarding - No Answer (Ext & Int Source)
Call Forwarding - No Answer (Internal Source)
Call Hold
Call Hold - Remote Retrieve
Call Hold - Retrieve
Call Park - Remote Retrieve
Call Pickup - Dialed
Call Pickup - Directed
Call Privacy
Camp on - Retrieve
Camp on - Setup (one digit only)
MTU Feature Access Codes for
MITEL IP Phones
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*57
*68
*69
*82
*78
#82
*79
*71
#71
*70
#3
3
*61
*62
*63
*64
*65
*66
2
*4*
*5*
*5#
#84
#85
1
*60
Cancel All Forwarding
Cancel Call Forwarding - Busy (Ext & Int Source)
Cancel Call Forwarding - End Chaining
Cancel Call Forwarding Follow Me
Cancel Call Forwarding Follow Me - Remote
Cancel Call Forwarding Follow Me - Third Party
Cancel Call Forwarding - No Answer (Ext & Int Source)
Clear All Features
Conference Call
Conference Call Split
Direct Page
Do Not Disturb
Do Not Disturb - Cancel
Do Not Disturb - Cancel Remote
Do Not Disturb - Remote
Force Party Release
Hot Desk Login
Hot Desk Logout
Hot Desk Remote Logout
Individual Trunk Access
Last Number Re-dial
Make Busy - Setup
Make Busy - Cancel
Meet Me Answer
Message Center - Direct Read
Message Center - Password Definition
Message Center - Remote Read
Override (one digit only)
Personal Speed call - Invoke
Personal Speed call - Remove
Personal Speed call - Store
Repeat Last Number Saved
Save Last Number
Multiline Set Headset - On
Multiline Set Headset - Off
Tag Call
MTU Feature Access Codes for
MITEL IP Phones
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#45
*51
#51
#52
**2
##
*58
#58
#77
*38
#37
#38
2
*33
#32
*32
*22
#22
*36
#36
*99
#25
*54
#54
*77
*55
#55
#56
*56
#69
#61
#63
#64
#66
#65
#68
TM
, ® Trademark of Mitel Networks Corporation
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