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December 2004 Edition
3725-21743-003/B
V500 Version 7.5
Administrator’s Guide for the V500 System
Trademark Information
Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. V500™, Global
Management System™, People+Content IP™, Pro-Motion™, and Siren™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
© 2004 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
About this Guide
© Polycom, Inc.
The Administrator’s Guide for the V500™ System is for administrators of the
V500 system who need to:
❑
Configure the system for use in the network environment
❑
Customize the behavior and appearance of the system
❑
Obtain information about calls
❑
Gather network usage and performance data
❑
Troubleshoot any issues
Other documents available for the V500 system include:
❑
Setting Up the System, which describes how to set up the hardware
❑
Getting Started Guide for the V500 System, which describes how to perform video conferencing tasks
❑
Setup Sheets, which describe how to install optional hardware
❑
Release Notes
For support or service, please contact your Polycom® distributor or go to Polycom
Support at www.polycom.com/support .
Polycom recommends that you record the serial number and option key of your
V500 system here for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________ iii
Administrator’s Guide for the V500 System iv www.polycom.com/videodocumentation
Contents
Chapter 1 - Introducing the V500 System
Chapter 2 - Setting Up Your System Hardware
Chapter 3 - Configuring Network Use
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Administrator’s Guide for the V500 System
Chapter 4 - Designing the User Experience
Chapter 5 - Managing the System Remotely
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Requesting Technical Support from the Global Management System Administrator ....... 5 - 8
Chapter 6 - System Usage and Statistics
Chapter 7 - Diagnostics and General Troubleshooting
Appendix
Safety and Legal Notices
Index
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1
Introducing the V500 System
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.
With crisp, clean video and crystal-clear sound, your V500 system provides the essential tools your home or small business needs for video conferencing over broadband networks.
When you use a V500 system for meetings, you can exchange ideas and share documents with people anywhere in the world, as if they were all in the room with you. Everyone’s productivity increases, without any travel required.
© Polycom, Inc.
What’s in this Chapter?
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Administrator’s Guide for the V500 System
Key Features
Industry-Leading Audio and Video Quality
❑
Best-in-class video
algorithms — The H.264 video algorithm provides smooth, natural TV-like video.
❑
State-of-the-art audio quality
— The V500 system offers Polycom Siren™ 14, a 14 kHz frequency response that delivers CD-quality sound.
❑
Video error concealment
— The H. 264 video error concealment feature enhances your video experience by minimizing the chance that the display will freeze, concealing errors, and reducing full-frame refreshes.
❑
Higher call speed
— The maximum call speed on the V500 is now 768 Kbps.
This is up from 512 Kbps in previous releases.
Rich Conference Experience
❑
Content display
— Install the optional People+Content™ IP feature on your
PC or laptop, and then use the V500 system to show content (such as spreadsheets and video clips) to other sites in the video conference.
❑
Split-screen viewing
— Use Dual Monitor Emulation (split-screen viewing) to see more even when you only have room for one monitor.
❑
Language independence
— Use the V500 system user interface, remote control, and web interface in any of twelve languages.
Enhanced User Experience
❑
Customizable home screen
— Customize the home screen to support different types of users:
• Novice users
— Offer just a few options, so users need little or no training.
• Advanced users
— Provide a wide range of video conferencing features.
❑
Customizable look and feel
— Set up the workspace to suit your environment.
❑
Easy-to-use remote control
— Navigate through the configuration screens and place calls easily using the color-coded remote control buttons.
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Chapter 1 - Introducing the V500 System
❑
Many ways to use the directory
— Find information in the directory using the method you find most convenient.
❑
Call Scheduler
— Use the calendar and call scheduling feature to schedule video conferences. The system automatically calls the site you selected on the date and time you specified. For recurring calls, you can indicate whether you want the system to automatically make the call daily, weekly, or monthly.
Easy Installation
❑
Firewall (UPnP™) support
— The V500 system offers support for routers that support UPnP (Universal Plug and Play) NAT traversal, making video conferencing setup easier for users in homes and small offices.
❑
IP or ISDN calling
— The V500 system has a built-in 10/100 Mb Ethernet port for IP calls. Add the optional single BRI network interface to make calls over your ISDN telephone lines.
❑
Easy configuration wizard
— The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or ISDN.
❑
Fully broadband capable —
The standards-compliant V500 system works with any other H.323 system.
❑
Auto-sensing power supply
— The system automatically adjusts for line voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.
Security and Network Management
❑
AES encryption
— Enable the integrated AES encryption to automatically encrypt calls to other AES-capable systems, without external encryption equipment.
❑
Remote access
— Configure, manage, and monitor the system from a remote computer using the V500 web interface (the system’s web interface), the
Polycom Global Management
™
System, or SNMP. Alternatively, you can choose not to allow remote management.
❑
Secure system management
— Use the local administrator’s password on the system to prevent others from changing system configuration while allowing yourself to manage the system.
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Administrator’s Guide for the V500 System
❑
Room monitoring
— Monitor rooms in or out of a call using the Web Director feature, accessible through the V500 web interface.
❑
Call Detail Reports
— Access the system’s call history from the V500 web interface. You can download the data to a spreadsheet application for sorting and formatting.
❑
Remote diagnostics
— Identify and correct issues that affect the video conferencing experience using tools in the V500 web interface.
❑
SNMP reporting
— Receive SNMP traps that can indicate a total of 35 conditions.
Standard System Components
This section describes the standard components that come with the V500 system.
Two models of the V500 system are available — IP only, and IP with ISDN.
Name
V500 system
Component
Remote control
Composite video cable
LAN cable
BRI cable
(IP with ISDN model only)
Description
The V500 system delivers high-quality, face-to-face video communication in a sleek package that includes the camera and microphone.
The remote control is designed to make it easy to set up and operate the system
— color-coded buttons correspond to system features.
The composite video cable is a triple
RCA cable with S-video that connects the V500 system to a monitor.
The LAN cable connects the system to the IP network.
The BRI cable connects the system to the ISDN.
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Name
Power supply
Component
Documentation
Chapter 1 - Introducing the V500 System
Description
The power supply connects power to the system.
Read Me First
Setting Up the V500 System
V500 system documentation CD
Optional System Components
To extend what you do with your V500 system, the following additional options are available.
❑
Single BRI network interface
— Connect to ISDN with your V500 system.
❑
Headphone
— Listen privately by adding your own headphone using the
3.5 mm stereo mini jack.
For more information about ordering these options, please contact your Polycom distributor.
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Administrator’s Guide for the V500 System
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2
Setting Up Your System Hardware
This chapter describes detailed system setup information. You can also refer to the system setup document that was provided with your system.
For optional components, refer to the setup sheet that was shipped with the component.
What’s in this Chapter?
Connecting the System to the Network
Installing Batteries in the Remote Control
Page
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Administrator’s Guide for the V500 System
Positioning the System
The V500 system is designed for homes, home offices, and small- to medium-sized businesses.
To position the system:
>>
Place the V500 system on top of your TV monitor. For optimal audio and video performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away from the people in the call.
1.
5'-10'
Connecting the Monitor
You must connect a television monitor to the V500 system. This may be an NTSC or PAL monitor, depending on your system.
To connect a monitor to the system:
1.
Connect the monitor to the S-video or composite video outputs on the back of the V500 system.
You must use the same type of connector on the monitor as on the system. For example, if you use the S-video connector on the monitor, use the S-video connector on the system.
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BRI
S-video output
(preferred)
LAN
DC IN 12V
Composite video output
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Chapter 2 - Setting Up Your System Hardware
S-video provides superior video quality, and is recommended.
2.
Connect the system’s audio outputs to the monitor’s audio inputs using the red and white connectors on the monitor cable.
After you have finished setting up the system, you will need to configure the monitor’s behavior. You can find information on how to do this in
Configuring the TV Monitor on page 4-7 .
Connecting the System to the Network
This section tells you how to physically connect the system to the LAN or to ISDN
(if you purchased the optional BRI network interface).
However, before you can use the LAN or any networking capabilities, you must configure your system for network use. Follow the steps in the remaining sections of this chapter to finish physically connecting your system. Then, proceed on to the next chapter,
Configuring Network Use , to get information about network
configuration.
Connecting the LAN Cable
The V500 system comes standard with a LAN cable.
To connect the system to the LAN:
1.
Connect the LAN cable to the LAN connector on the back of the system.
BRI LAN
DC IN 12V
LAN connector
2.
Connect the other end of the LAN cable to the LAN.
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Administrator’s Guide for the V500 System
Connecting the BRI Network Interface
The V500 system is available with the optional BRI network interface, which allows you to make ISDN calls.
You may need an NT-1 device if your site does not use an internal telephone system (PBX). A PBX or an NT-1 device provides the S/T interface that the system’s BRI network interface requires.
To install the BRI network interface:
1.
Make sure the system is powered off.
2.
Connect the BRI cable from the BRI connector on the back of the system to
ISDN or to your NT-1 device, as appropriate.
LAN
DC IN 12V
BRI
BRI connector
3.
If you are using an NT-1 device, connect it to the ISDN.
Connecting Headphones
You can connect optional headphones to the V500 system to listen to your calls privately.
To connect headphones to the system:
>>
Connect the headphone cable to the headphone jack on the back of the system.
BRI
Headphone jack
LAN
DC IN 12V
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Chapter 2 - Setting Up Your System Hardware
Installing Batteries in the Remote Control
The remote control uses three AAA batteries, which are included with the system.
To install batteries in the remote control:
1.
Remove the battery cover from the back of the remote control.
2.
Refer to the diagram inside the remote control, and install the batteries in the orientation shown.
3.
Reinstall the battery cover on the remote control.
Connecting Power
The V500 system has an external power supply.
Do not use a power supply other than the one supplied with your V500 system. Using the wrong power supply will void the warranty and may damage your system.
To connect power and power on the system:
1.
Connect the power supply to the power connector on the back of the system.
2.
Connect the power cord to the power supply.
Do not connect the V500 system power cord to a wall outlet until you have connected all equipment to the system.
3.
Press the power switch located at the back of the system.
BRI LAN
DC IN 12V
Power connector Power switch
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© Polycom, Inc.
3
Configuring Network Use
The V500 system is factory configured to enable you to easily and quickly make video calls in most network situations. In many cases, you simply need to physically connect the system as described in Chapter 2, power it on, and follow the setup wizard.
However, because networks vary from business to business and home to home, you may need to change some of the default settings or perform other network configuration. For example, if you’re using a router, you need to configure that router to allow video calls.
This chapter begins by helping you determine which type of network configuration you have. It then provides you with the steps you need to take to prepare your particular network for video calling. It also describes the various IP and ISDN settings, and which of these you may need to change for your network environment. For example, if you have a gatekeeper and gateway, this chapter describes how to configure those.
Once you have done this, you can set your call preferences and, if you choose, set up your system to use the global directory. Then you’re ready to place your first test call. This chapter describes how to perform all of these tasks, so that you can successfully enjoy video calling with your V500 system.
What’s in this Chapter?
Configuring Your IP Connection
Configuring Your ISDN Connection
Configuring the Global Directory
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Administrator’s Guide for the V500 System
Using the Setup Wizard
When you power on the system for the first time, a setup wizard begins to run. The setup wizard automatically detects your system’s IP and ISDN connections, and it leads you through the minimum steps you need to take to place a video call.
As you go through the setup wizard, you may need additional information or you may want to change a default setting. If this is your situation, refer to the rest of this chapter. You will find information there about how to configure your IP and
ISDN connections for your particular network environment.
Establishing an Administrator Password
The setup wizard enables you to set an administrator password, which allows you to limit access to the Admin Settings. The administrator password may contain letters and numbers, but no other characters. The default administrator password is the system’s serial number.
If you change the password, make sure you remember it. If you forget the password, you will have to reset the system, delete the system files, and run the setup wizard again in order to access the Admin Settings and reset the password. You cannot set the administrator password from a remote location.
Note that if you establish an administrator’s password during the setup wizard, you will need to enter it each time you wish to change advanced settings.
Running the Setup Wizard
You can run the setup wizard in either of these two ways.
❑
Directly on the system
— Use the remote control to navigate the screens and enter information. You can use the number pad on the remote control to enter text just like you can with a cell phone.
❑
From a remote location
— Use a web browser to access the V500 web interface.
To do this, your network must be set up and you need to know the IP address of the system; therefore, this may not be an option if you are installing your system for the first time in a new location. For more information about remote management, refer to
Managing the System Remotely on page 5-1 .
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Chapter 3 - Configuring Network Use
Configuring Your IP Connection
To configure your IP network connection, you need to:
❑
Configure LAN properties
❑
Set up your IP network connection
❑
Configure IP network support
Configuring LAN Properties
The first step in setting up your IP connection is to configure the LAN properties.
If you are connecting your V500 system directly to a cable or DSL modem, before you begin you need to know the public IP address assigned to your system by your
Internet Service Provider (ISP). Your ISP will provide you with one of these IP addresses:
❑
Static IP address – This address is reserved for your system and will not change. When you configure the LAN properties of the system, choose the
Enter IP Address Manually
option.
Your ISP should also provide you with the DNS server address, default gateway address, subnet mask, and WINS server IP address.
❑
Dynamic IP address – This address is obtained from your ISP’s DHCP server, and therefore may change. When you configure the LAN properties of the system, choose the Obtain IP Address Automatically option.
When you choose this option, the DNS server address, default gateway address, and other settings should fill in automatically.
To configure LAN properties:
1.
Go to System > Admin Settings > LAN Properties.
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Administrator’s Guide for the V500 System
2.
Configure these settings:
Setting Description
Connect to my LAN Check this to specify whether the system is part of the LAN.
Allow IP Calls
Host Name
Check this to enable the system to make and receive IP calls.
Indicates the system’s DNS name.
If you change the Host Name, the system restarts.
IP Address
Your IP Address is or
Use the Following
IP Address
Domain Name
DNS Servers
Specify how the system obtains an IP address:
•
Obtain IP Address Automatically — Select this if the system gets an IP address from the DHCP server on the LAN.
•
Enter IP Address Manually — Select this if the IP address will not be assigned automatically.
If the system obtains its IP address automatically, this field automatically displays the IP address currently assigned to the system.
If you selected Enter IP Address Manually, enter the IP address here.
Displays the domain name currently assigned to the system if the system is a member of a corporate domain.
If the system does not automatically obtain a domain name, enter one here if needed for your corporate network.
Displays the DNS servers currently assigned to the system.
If the system does not automatically obtain a DNS server address, enter up to four DNS servers here.
Default Gateway
Subnet Mask
WINS Server
WINS Resolution
Displays the gateway currently assigned to the system. (If you are using a router for Internet access, the Default Gateway will be the router’s internal address.)
If the system does not automatically obtain a gateway IP address, enter one here.
Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask, enter one here.
Displays the WINS server currently assigned to the system.
If the system does not automatically obtain a WINS server IP address, enter one here.
Sends a request to the WINS server for WINS name resolution.
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Setting
LAN Speed
Duplex Mode
Chapter 3 - Configuring Network Use
Description
Specify the LAN speed to use. Note that the speed you choose must be supported by the switch.
Choose Auto to have the switch negotiate the speed automatically. If you choose 10 Mbps or 100 Mbps, you must also select a duplex mode.
Note: The LAN speed setting for the V500 and the switch must match. Polycom strongly recommends that you do not select Auto for either only the V500 or only the router; the settings for both
must be the same. Typically, selecting Auto for both is sufficient.
Specify the Duplex mode to use. Note that the Duplex mode you choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex mode automatically.
Setting Up Your IP Network Connection
The following is a list of the common ways you can connect your V500 to an IP network so that you can make video calls. Pick out the IP network connection type that most closely resembles how you plan to make your calls, then read the section that corresponds to that connection type. If you need help determining how your
V500 connects to the network, contact your network administrator, network service provider, or Internet Service Provider (ISP).
❑
If you’re limiting your calls to other systems within your company’s intranet,
refer to Calling Within an Intranet on page 3-5 .
❑
If your V500 system plugs directly into a cable or DSL modem, without a router in between, refer to
Calling Through a Cable or DSL Modem on page 3-6 .
❑
If your V500 system connects to the network through a router, with or without
a firewall or Network Address Translator (NAT), refer to Calling Through a
❑
If your V500 system is set up in a Demilitarized Zone (DMZ), refer to
Through a Router, Using a DMZ on page 3-12 .
Calling Within an Intranet
An intranet is a private network within a company or organization. Calls within an intranet don’t access the Internet, so security isn’t an issue. Even if your company has a firewall, intranet calls remain within the firewall, so you can easily communicate with anyone within your office network.
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Administrator’s Guide for the V500 System
If, therefore, you’re limiting your calls to other systems within your intranet, you don’t need to perform any additional network configuration to use your V500.
Simply go on to the next section, Configuring IP Network Support on page 3-13 .
Calling Through a Cable or DSL Modem
You can access the network and make video calls by directly connecting your V500 to a cable modem or Digital Subscriber Line (DSL) modem, without using a network router.
If you have a DSL connection and you are in a home environment or your DSL modem does not maintain a connection state automatically, Polycom recommends that you use a network router.
Directly connecting your V500 to the network with a cable or DSL modem does not provide you with a security barrier between your home or business network and the Internet; however, it is an easy way to set up your V500 network connection.
Systems set up outside a firewall are potentially vulnerable to unauthorized access. Visit the
Polycom Security Center at www.polycom.com
for timely security information. You can also register to receive periodic email updates and advisories.
If your V500 system is directly connected to a cable or DSL modem, you don’t need to perform any additional network configuration to use your V500. Simply go on to the next section,
Configuring IP Network Support on page 3-13
.
Calling Through a Network Router
Network routers let you connect more than one computer, video conferencing system, or other device to your cable or DSL modem so that they all can share the same high-speed network connection. This is accomplished by using Network
Address Translation (NAT) services. Routers also often offer firewall protection.
❑
In a typical IP network, all the devices within the network have their own unique IP address, which is available for everyone in or outside the network to access. With a NAT, each device within the network retains its own IP address, but the NAT presents a single IP address to the outside world. This provides an extra level of security because devices inside the network are masked behind that single, external IP address.
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Chapter 3 - Configuring Network Use
❑
A firewall acts as a security barrier between one network and another. Often that barrier is between a smaller network, like you might have at your home or business, and an exterior network, such as the Internet. The firewall prevents unsolicited external network traffic from accessing your internal network.
Because NATs and firewalls provide security for your network, they limit outside access to your internal network. Some access, however, is necessary for video communications. To enable your V500 to freely place and receive calls with the outside world, while still maintaining protection for your network, you must open ports in the firewall. This process is known as port forwarding or pinholing.
The following sections describe the steps you need to take to place video calls through a network router, including:
❑
Configuring router port forwarding
❑
Configuring firewall and NAT properties on the V500
Configuring Router Port Forwarding
To make video calls with your V500 system when you have a router, you must open and assign ports in the firewall. This section describes how to do that with the most common routers from NetGear®, Linksys®, and D-Link®. Most other routers require similar procedures.
Before you can change your router configuration, you must know:
❑
The IP address of your router, which you can find in your router’s documentation. (Note that many routers use the default address 192.168.1.1.)
❑
Your router’s administrator name and password, which you can find in your router’s documentation. (Note that many routers use the default user name
admin and the password blank or password.)
❑
The IP address that has been assigned to your system if you’re using DHCP, which you can find on the LAN Properties screen. (See
Properties on page 3-3 for more information.)
With any router brand or model, you must open the ports listed here:
Port
1720
3230-3235
3230-3253
1503 (optional)
Function
H.323 call setup
Signaling and control for audio, call, video, and data/FECC
TCP or UDP
TCP
TCP
Audio and video RTP media streams UDP
T.120 data collaboration TCP
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Refer to the
Appendix if you want advanced port
configuration information.
NetGear Routers
The following procedure applies to NetGear MR814v2 and RP614v2 routers. If you have a different NetGear model, the settings may vary slightly. This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational.
To configure a NetGear router:
1.
In a browser such as Internet Explorer, type the IP address of your router, which you can find in your router’s documentation.
2.
Log in to your router setup using the user name and password, which you can find in your router’s documentation.
3.
From the Advanced menu on the left of the page, select Port Forwarding.
4.
On the Port Forwarding page, select Add Custom Service.
5.
On the Ports-Custom Services page, enter this information for the first port you need to open (such as port 1720):
Setting
Service Name
Start Port
End Port
Server IP Address
Description
Any unique identifier (for example, you can use the text from the Function column in the table on page
).
The specific port or the starting value of the range of ports
(see the table on page 3-7 for the list of ports).
The specific port or the ending value of the range of ports
(see the table on page 3-7 for the list of ports).
The IP address that the NAT has assigned to your system.
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NetGear routers automatically pass TCP and UDP traffic through the same port. You do not have to designate TCP or UDP when you open ports.
6.
Click Apply.
7.
Repeat Steps 4 through 6 of this procedure for the remaining ports that you need to open. (For the list of ports that you need to open, refer to the table on page
8.
When you have opened and assigned all of the ports listed in the table on page
3-7 , review the Port Forwarding page. Check that all the ports are correct,
enabled, and assigned to the correct Server IP (internal) Address.
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© Polycom, Inc.
Chapter 3 - Configuring Network Use
Linksys Routers
The following procedure applies to the Linksys BEFSX41 router. If you have a different Linksys model, the settings may vary slightly. This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational.
To configure a Linksys router:
1.
In a browser such as Internet Explorer, type the IP address of your router, which you can find in your router’s documentation.
2.
Log in to your router setup using the user name and password, which you can find in your router’s documentation.
3.
Locate the Port Range Forwarding page.
Depending on your router model, the Port Range Forwarding page may be listed in the Advanced menu or the Applications and Gaming menu.
4.
On the Port Range Forwarding page, enter this information for the first port you need to open (such as port 1720):
Setting
Application
Start
End
TCP/UDP
IP Address
Enabled
Description
Any unique identifier (for example, you can use the text from the Function column in the table on page
).
The specific port or the starting value of the range of ports
(see the table on page 3-7 for the list of ports).
The specific port or the ending value of the range of ports
(see the table on page 3-7 for the list of ports).
Either TCP or UDP, whichever is listed in the table on page
3-7 for that particular port or range of ports. If the table lists
both TCP and UDP, enter the Application twice: once as
TCP and once as UDP.
The IP address that the NAT has assigned to your system.
Check this box.
5.
Repeat Step 4 of this procedure for the remaining ports that you need to open.
(For the list of ports that you need to open, refer to the table on page
6.
When you have opened and assigned all of the ports listed in the table on page
3-7 , review the Port Range Forwarding list. Check that all the ports are correct,
enabled, and assigned to the correct IP (internal) Address.
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Administrator’s Guide for the V500 System
D-Link Routers
The following procedure applies to the D-Link DI-604 router. If you have a different D-Link model, the settings may vary slightly. This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational.
To configure a D-Link router:
1.
In a browser such as Internet Explorer, type the IP address of your router, which you can find in your router’s documentation.
2.
Log in to your router setup using the user name and password, which you can find in your router’s documentation.
3.
Select the Advanced tab.
4.
Click the Firewall button.
5.
On the Firewall page, enter this information for the first port you need to open
(such as port 1720):
Setting
Enabled
Name
Action
Source
Destination
Schedule
Description
Click this radio button.
Any unique identifier (for example, you can use the text from the Function column in the table on page
).
Click Allow.
Interface: WAN
IP Range Start: *
IP Range End: (blank)
Interface: LAN
IP Range Start: The IP address (internal) that the NAT has assigned to your system.
IP Range End: (blank)
Protocol: TCP, UDP, or * for both
Port Range: The specific port or the starting and ending value of the range of ports (see the table on page
for the list of ports).
Always (or select a time for the port to be open).
6.
When you have opened and assigned all of the ports listed in the table on page
3-7 , review the Firewall Rules list. Check that all the ports are correct, enabled,
and assigned to the correct IP (internal) Address.
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© Polycom, Inc.
Chapter 3 - Configuring Network Use
Configuring Firewall and NAT Properties
Once you’ve set up your router, you must configure the V500 system so that it works with the firewall and NAT.
Before making changes on the Firewall screen, you should know whether or not your firewall device is H.323 compatible. Firewall devices that are H.323 compatible have been programmed with logic that can detect H.323 video conferencing traffic as it passes between the LAN and WAN. Because of this, they are able to open the necessary ports dynamically as needed, on a call-by-call basis.
Some firewall devices can even insert the NAT Public WAN Address automatically during the H.323 call. For these devices, it is not necessary to configure the
V500 system with fixed ports or even, in some cases, with NAT. Check with the manufacturer of your device to see if it supports H.323 compatibility.
To set up the V500 system to work with a firewall and NAT:
1.
Go to System > Admin Settings > Network > IP > Firewall.
2.
Configure these settings:
Setting
Fixed Ports
TCP Ports
UDP Ports
Description
Specify whether to define the TCP and UDP ports.
If you select Fixed Ports, the V500 system will restrict its port usage to the range of TCP and UDP ports you specify. (The system defaults to a range beginning with port 3230 for both
TCP and UDP.) If you do not select Fixed Ports, the system will dynamically allocate ports on a call-by-call basis.
•
If the firewall is not H.323 compatible, enable this option.
•
If the firewall is H.323 compatible or if the system is not behind a firewall, you may not need to enable this option.
Specify the range of TCP and UDP ports used by the system.
Note: The TCP and UDP port ranges you open here must match those that you opened for your router (including TCP port 1720, which allows H.323 traffic). Refer to the previous section,
Configuring Router Port Forwarding on page 3-7 , for
information about opening ports for your router.
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Setting
NAT Configuration
NAT Public (WAN)
Address
NAT is H.323
Compatible
Address Displayed in
Global Directory
Description
Specify whether the system should attempt to determine the
NAT Public WAN Address automatically.
•
If the system is behind a NAT that allows HTTP traffic, select
Auto. The system will attempt to automatically discover the
NAT Public WAN Address.
•
If the system is behind a NAT that does not allow HTTP traffic or if Auto fails to discover the NAT Public WAN address, select Manual.
•
If the system is not behind a NAT, select Off.
•
If the system is behind a firewalled NAT router that is
UPnP™ (Universal Plug and Play) certified, select UPnP.
Many routers used in homes and small businesses support
UPnP NAT traversal. If this is your situation, try selecting
UPnP first. If this selection does not work for your router, select Auto or Manual.
Displays the address that callers from outside the LAN use to call your system.
If you chose to configure the NAT manually, enter the NAT
Public WAN Address here. You can obtain this address by looking at your router configuration or by asking your network service provider.
Specify whether the system is behind a NAT that is capable of translating H.323 traffic.
Specify whether to display this system’s public or private address in the Global Directory.
Calling Through a Router, Using a DMZ
A Demilitarized Zone (DMZ) is a way to configure a network so that the device that is in the DMZ (such as the V500) is served by the router, but is outside the firewall. Depending on your router, configuring the V500 system to be in the DMZ may affect its ability to communicate locally with other devices on the internal
LAN.
With a DMZ, no unauthorized external connections are allowed with the devices inside the firewall, but the V500 is allowed free access to the Internet. Therefore, this configuration leaves the V500 without protection from external sources.
Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security Center at www.polycom.com
for timely security information. You can also register to receive periodic email updates and advisories.
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Chapter 3 - Configuring Network Use
There are two types of DMZs:
❑
Virtual DMZ — With a virtual DMZ, all ports through the router are opened for the device in the DMZ (in this case, the V500). This has the affect of placing the V500 on the outside of the router’s firewall. Keep in mind, however, that the V500 may still be protected by some global firewall securities, which may adversely affect video conferencing.
❑
Physical DMZ — With a physical DMZ, there is an actual, physical port on your router, usually labeled DMZ, into which you plug your V500 LAN cable.
This port places the V500 physically outside of the firewall, which is usually less restrictive, but is also less secure.
Typically, you should only use a DMZ when other configurations fail to allow
H.323 traffic to flow through unobstructed. If you do choose to place your V500 in a DMZ, you must:
1.
Make sure your router’s firewall software provides a DMZ.
2.
Assign the internal IP address of the V500 to the DMZ.
For more information about how to perform these steps, refer to the documentation that came with your router.
Configuring IP Network Support
After you have configured LAN properties and set up your IP network connection, you may need to configure IP network support, depending on your network setup.
The only setting that you must set for making IP video calls is Enable IP H.323 on the H.323 Settings screen. Settings for gateways, gatekeepers, SIP, and QOS are optional depending on your network infrastructure. For example, if your network does not have a gatekeeper or if you are not using SIP, you do not need to change either of these settings.
Configuring H.323 Settings
H.323 settings enable you to allow IP dialing, as well as set up gatekeepers and gateways:
❑
A gatekeeper supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows you to make calls using static aliases instead of IP addresses that can change each day.
❑
A gateway performs code and protocol conversion between IP networks and
ISDN, so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper.
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Administrator’s Guide for the V500 System
To configure H.323 settings:
1.
Go to System > Admin Settings > Network > IP > H.323 Settings.
2.
Configure these settings:
Setting
Enable IP H.323
Display H.323
Extension
H.323 Name
H.323 Extension
(E.164)
Description
Check this to allow IP dialing.
Check this if you want to place gateway calls by entering the H.323 extension separately from the gateway ID.
If you do not check this box, you can make gateway calls by entering the call information in this format: gateway ID + TCS4 delimiter + extension
To determine your TCS4 delimiter, ask with your network provider.
This is the name that gatekeepers and gateways can use to identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you change it. Your dial plan may define the names you can use.
You can place point-to-point calls using the extension if both systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial number, but you can change it. Your dial plan may define the extensions you can use.
3.
If you have a gatekeeper, select
Setting
Use Gatekeeper
H.323 Name
H.323 Extension
(E.164)
and configure these settings:
Description
Select one of the following, but keep in mind that gateways and gatekeepers are required for calls between ISDN and IP networks:
•
Off — Calls do not use a gatekeeper.
•
Auto — System automatically finds an available gatekeeper.
•
Specify — Calls use the specified gatekeeper. Enter the gatekeeper’s IP address or name (for example, gatekeeper.companyname.usa.com or 255.255.255.255).
This is the name that gatekeepers and gateways use to identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you change it. Your dial plan may define the names you can use.
You can place point-to-point calls using the extension if both systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial number, but you can change it. Your dial plan may define the extensions you can use.
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Chapter 3 - Configuring Network Use
Setting
Outbound Call
Route
Gatekeeper IP
Address
Alternate
Gatekeeper
Description
If your system uses a gatekeeper, you can specify whether outbound ISDN calls are routed through an IP-to-ISDN gateway or through an ISDN line directly connected to the V500 system.
If you chose to use an automatically selected gatekeeper, this field automatically displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter the IP address of the gatekeeper here.
If your H.323 network infrastructure has been configured to use an alternate gatekeeper when the primary gatekeeper is not available, the alternate gatekeeper is displayed in this field.
Alternate gatekeeper support is configured on the primary gatekeeper, and the V500 is notified of this configuration when it registers to the gatekeeper on startup.
4.
If you have a gateway, select and configure these settings:
Setting
Country Code
Area Code
Number
H.323 Extension
(E.164)
Gateway Number
Type
Number of Digits in
DID Number
Number of Digits in
Extension
Description
Enter the country code for the system’s location.
Enter the area or city code for the system’s location.
Enter the gateway’s number.
You can place point-to-point calls using the extension if both systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial number, but you can change it. Your dial plan may define the extensions you can use.
Select the number type users must enter to call this system:
•
Direct Inward Dial (DID) — Users enter an internal extension to call this system directly.
Note: If you choose this option, you must also register the number with the gatekeeper as an E.164 alias.
•
Number + Extension — Users enter the gateway number and the system’s extension to call this system.
Enter the number of digits in the DID number.
The national or regional dialing plan for your location determines the standard number of digits. For instance, the US standard is 7 digits.
If you selected Number + Extension, you must enter the number of digits in the extension.
Your organization’s dial plan determines this number.
5.
Select and enter a prefix or suffix for each bandwidth you want to allow for gateway calls.
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Administrator’s Guide for the V500 System
Be sure to configure the gateway to use the same prefixes and suffixes you define for the system.
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Configuring SIP Settings
The Session Initiation Protocol (SIP) is a signaling protocol for Internet conferencing.
If you are unfamiliar with SIP, Polycom recommends that you do not change the default settings.
To configure the SIP settings if your network supports SIP:
1.
Go to System > Admin Settings > Network > IP > SIP Settings.
2.
Configure these settings:
Setting
Enable SIP
Transport Protocol Select the protocol the system uses for SIP signalling.
The SIP network infrastructure in which your V500 system is operating determines which protocol you should choose. For example, if your V500 system is operating in a Microsoft Live
Communication Server (LCS) SIP network, choose TCP. If your
V500 system is operating in a Nortel Multimedia Communication
Server (MCS) SIP network, choose UDP.
Password
User Name
Enter the password that authenticates the system to the Registrar
Server.
Enter the system’s SIP name or leave this field blank if you want to use the system’s IP address as the SIP user name.
Proxy Server
Registrar Server
Description
Check this to allow the system to make calls using SIP.
Enter the DNS name or IP address of the SIP Proxy Server, or leave this field blank if no proxy server is used.
By default, the SIP signalling is sent to port 5060 on the proxy server. To specify a different port, add it to the address as shown here:
255.255.255.255:5070
Enter the name or IP address of the SIP Registrar Server.
By default, the SIP signalling is sent to port 5060 on the registrar server. To specify a different port, add it to the address as shown here:
255.255.255.255:5070 www.polycom.com/videodocumentation
Chapter 3 - Configuring Network Use
Configuring Quality of Service (QOS)
If your network is configured to recognize and prioritize network traffic using
QOS, you can configure the V500 system to mark IP packets with the values recognized by your network. Keep in mind that enabling QOS on the V500 is not enough; all devices in the network path must also be configured for QOS.
If you are unfamiliar with QOS, Polycom recommends that you do not change the default settings.
To configure the Quality of Service (QOS) options:
1.
Go to System > Admin Settings > Network > IP > Quality of Service.
2.
Configure these settings:
Setting
Type of Service
Type of Service
Value
Enable PVEC
Dynamic
Bandwidth
Maximum Transmit
Bandwidth
Maximum Receive
Bandwidth
Description
Select your service type:
•
IP Precedence — Lets you specify the priority of IP packets sent to the system. The value, which you enter in the Type of
Service Value field, can be between 0 and 5.
•
DiffServ —Lets you specify a priority level between 0 and 63.
Enter the value in the Type of Service Value field.
Specify the IP Precedence or Diffserv value for Video, Audio, and
Far-Site Camera Control.
Check this if you want the system to use PVEC (Polycom Video
Error Concealment) if packet loss occurs.
Check this if you want the V500 system to dynamically scale the bandwidth to best suit the network conditions.
Specify the maximum transmit line speed between 48 Kbps and
512 Kbps.
Since DSL and cable modems typically allow for faster download
(receive) speeds compared to upload (transmit) speeds, this setting enables you to regulate differences.
Specify the maximum receive line speed between 48 Kbps and
512 Kbps.
© Polycom, Inc.
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Administrator’s Guide for the V500 System
Configuring Your ISDN Connection
If you have the ISDN option, you can connect your V500 through ISDN as well as through one of the IP network connections described earlier in this chapter.
Preparing Your ISDN Network
Before you set up your connection using ISDN:
1.
Refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation .
This document contains information you need to get your network ready, such as worksheets that will help you order ISDN. Note that this document may not pertain to all countries.
2.
Obtain this information from your ISDN service provider:
•
ISDN address
•
SPIDs (in North America only)
•
ISDN switch protocols
Configuring the ISDN Network Interface
To configure the ISDN network interface settings:
1.
Go to System > Admin Settings > Network > ISDN.
2.
Configure these settings:
Setting Description
Enable ISDN H.320
Check this to allow your system to make H.320 (ISDN) calls.
Enter the ISDN dialing prefix used to call outside the network.
Outside Line
Dialing Prefix
ISDN Switch
Protocols
Enter the protocol used by your network’s switch.
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Chapter 3 - Configuring Network Use
Setting
ISDN Voice
Algorithm
Auto BRI
Configuration
Description
Enter which voice algorithm (Alaw or uLaw) you want to use for
ISDN voice calls.
Do not change this setting unless you experience audio issues in all ISDN voice calls.
Check this to allow the NI-1 switch to automatically configure the directory numbers and SPIDs.
This setting is only available if you have selected the NI-1 switch protocol.
3.
Select and configure these settings:
Setting
Area Code
Description
Enter the area code for this system’s location.
Directory Numbers Enter the numbers assigned to the B1 and B2 channels for the
BRI line.
The two numbers for a line may be the same or different, depending on the switch protocol in use.
Enable Check this to enable the ISDN line.
If you selected the Standard ETSI Euro ISDN protocol, you must enable the BRI line.
The ISDN BRI Numbers screen also displays the country selected as the system’s location and the Country Code used for international calls to the system. To specify the system’s location, go to System > Admin Settings >
General Settings > Location
. The system automatically supplies the country code when you specify the country.
4.
If you have configured the
ISDN switch protocol to be AT&T 5ESS Multipoint,
NI-1, or Nortel DMS-100, select and enter the ISDN BRI SPIDs provided by your service provider.
After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct.
If you do not have the SPIDs from your service provider, you can click Start to
Auto-Detect SPIDs.
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Configuring Call Preferences
Call preferences help you manage the network bandwidth used for calls. For example, you can specify the default and optional call settings for outgoing calls, and limit the call speeds for incoming calls.
If you have just set up your network, use the screens described in this section to specify your call settings. If your network has been set up for some time, but you notice that your call quality is not optimal, you may want to change some of these call preference settings to increase the quality of your calls.
To configure your call preferences:
1.
Go to System > Admin Settings > Network > Call Preference.
2.
Configure these settings:
Setting
Enable H.329
Description
Check this to specify standards-based People+Content data collaboration.
Note: Not all H.323 devices recognize this new standard. You can try disabling this option if you suspect a compatibility issue.
Check this to allow the system to make IP calls.
Enable IP H.323
Enable SIP
Enable Voice Over
ISDN
Check this to allow the system to use SIP when connecting IP calls.
Enable ISDN H.320
If you have the ISDN option, check this to allow the system to make ISDN calls.
If you have the ISDN option, check this to allow the system to make voice-only calls to phones connected to an ISDN network, such as an organization’s PBX.
3.
If you have the ISDN option, select to go to the Network Dialing screen and specify the dialing order preference between IP and ISDN.
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© Polycom, Inc.
Chapter 3 - Configuring Network Use
4.
Select to go to the Preferred Speeds screens and configure these settings:
Setting
Preferred Speed for
Placing Calls
Maximum Speed for Receiving Calls
Description
Enter the speed that will be used for calls placed from this system in either of these cases:
•
When Call Quality is set to Auto on the home screen and
Directory screen
•
When the Call Quality option is not available for users
If the far-site system does not support the speed you select, the system automatically negotiates a lower speed.
Note: Cable and DSL modems typically have bandwidth restrictions for upload (transmit) and download (receive).
Therefore, if you’re making calls through a cable or DSL modem, you need to find out what your upload and download capabilities are in order to select the correct speed for your system. If you don’t know, ask your ISP.
If you want to restrict the bandwidth used when receiving calls, enter the speed here. For example, if you have a DSL connection that it is limited to 384 Kbps upload and 1.5 MB download, you should restrict your calls to 384 Kbps or less for better call results.
If the far site attempts to call the system at a higher speed than selected here, the call is re-negotiated at the speed specified in this field.
One way to determine what your optimal call speeds should be is to select the lowest call speed for each direction: upload and download. Try the call at that speed and see how it looks. You can then keep increasing the call speeds and checking the results until you find your optimal call speed for each direction.
Keep in mind, however, that optimal call speeds may vary at different times of day depending on the traffic on the network. Also, if another system in the video call cannot upload at the speed you specified, the call may suffer from poor video quality or you may not be able to view video at all (black screen). Call speeds also do not reflect additional IP overhead (such as timestamps) of approximately 20%.
5.
Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis.
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Administrator’s Guide for the V500 System
Configuring the Global Directory
If you use the Polycom Global Management System, you can configure your system to use the Global Directory. The Global Directory provides a list of other systems that are registered with the Global Directory Server and are available for calls. The other systems appear in the Directory, allowing you to place calls to other users by selecting their names.
Configuring the Directory Server Settings
To configure the Directory Server settings:
1.
Go to System > Admin Settings > Global Services > Directory Servers.
2.
Configure these settings:
Setting
Global Directory
(GDS)
Register
Password
Display Global
Addresses
Display Name in
Global Directory
Save Global
Directory to System
Description
Specifies the IP address or DNS address of the Global Directory
Server. You can enter up to five addresses.
Registers this system with the Global Directory Server.
Lets you enter the Global Directory password, if there is one.
Displays other registered systems in the Global Directory.
Specifies whether to display the system’s name in the Global
Directories of other registered systems.
Copies the Global Directory to this local system.
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Chapter 3 - Configuring Network Use
Setting the Dialing Rules
If your system is connected to a private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems.
To set the dialing rules:
1.
Go to System > Admin Settings > Global Services > Dialing Rules.
2.
Configure these settings:
Setting
Always Dial Area
Code
Dial 1+ for all USA calls
Description
Specifies that calls to sites in the same area code must include the area code.
Specifies that calls to systems in the United States must include a “1” before the area code.
Placing a Test Call
When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup.
To place a test call:
1.
On the Place a Call screen, select
2.
Select Category.
Directory.
3.
Select Sample Sites and highlight a location.
4.
Press
Call
on the remote control.
You can also find a list of worldwide numbers that you can use to test your V500 system at www.polycom.com/videotest .
© Polycom, Inc.
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Administrator’s Guide for the V500 System
If you have trouble making video calls:
❑
Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.
❑
To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.
❑
Find out if the system you are calling has its power turned on and is functioning properly.
❑
If you can make calls but not receive them, make sure that your system is configured with the correct number.
Checking System Status
The System Status screen provides detailed information about system settings, IP and ISDN connections, time server connections, and other information that is important to the functioning of the system. For an explanation of any of the status items, select the item and press on the remote.
When there is a change in system status that is a potential problem, you see an alert at the bottom of the Place a Call screen.
To view System Status information:
>>
Go to System > Diagnostics > System Status.
To get information about a status message:
>>
Select the status message and press or on the remote control.
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Chapter 3 - Configuring Network Use
Keeping your Software Current
If you have Internet access and a software key, you can use the web-based
Softupdate application to upgrade the V500 software. If you do not have Internet access, your reseller can supply you with the V500 software update on CD-ROM.
To upgrade your software via the Internet:
1.
Before you begin, read the Release Notes, available at the Polycom Resource
Center at www.polycom.com, for information about the latest software version.
2.
Find your product page at the Polycom Product Resource Center, and download the V500 software update file in .zip format.
3.
Double-click the software.zip file to extract the file.
4.
Double-click Softupdate.exe to run the update program.
Do not power off the system during the software update process. If the update is interrupted, the system reverts to its original software version.
© Polycom, Inc.
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© Polycom, Inc.
4
Designing the User Experience
Everybody who uses the Polycom V500 system has different needs. That’s why your system has a customizable user interface. You can design the video conferencing experience to meet your needs and the needs of any other users who use the system.
You can customize the behavior of the system, and then build in various access levels for the different users, depending on how much or how little you want them to change system behaviors.
When you set up the system for the first time, the system is configured with the most commonly used settings. If you need to change any of these initial settings, you can adjust the screen settings as described in this chapter.
If you established an administrator’s password during the initial configuration, you must enter it each time you change advanced settings.
What’s in this Chapter?
Managing User Access to Settings and Features
Designing General System Behaviors
Customizing the Workspace Appearance
Page
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Administrator’s Guide for the V500 System
Managing User Access to Settings and Features
You can manage access to various settings and features by using passwords and by configuring the system to show only those options you want other users to see.
To maintain this security level:
High
(Kiosk mode)
Medium
Low
Very low
You can allow users to:
Call only the numbers you specify on the home screen.
See
Using the System for Specialized Applications on page 4-5
and Designing the Home Screen on page 4-18
.
Place calls using the restrictions you specify for length of call, type of call, and use of the directory.
See
Limiting What Users Can Do With the System on page 4-5
.
Configure user settings.
See
Letting Users Customize the Workspace on page 4-4 .
Configure all system settings.
Setting the Admin Password
Set an administrator’s password to restrict who can:
❑
Make changes other than those in the User Settings screen
❑
Update the software
❑
Perform remote management using the V500 web interface
To set or change the Admin Password:
1.
Go to System > Admin Settings > General Settings > Security.
2.
Enter or change the password.
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Chapter 4 - Designing the User Experience
To reset a forgotten Admin Password:
1.
Get the system’s serial number from the system or from the System
Information screen.
2.
Go to System >Diagnostics > Reset System.
3.
Enter the system’s serial number and select Delete System Settings.
4.
Select Reset System.
When the system completes the reset, it leads you through the setup wizard. You can enter a new Admin Password when you set up the system.
Screens that Require the Admin Password for Access
The following diagram shows top-level system screens. All screens within Admin
Settings require the administrator’s password.
Admin Settings
General Settings Network
System Settings
Home Screen Settings
Security
Location
IP
Diagnostics
Monitor
H.323 Settings
SIP Settings
Quality of Service
Firewall
System Information
Camera Audio
Utilities
User Settings
LAN Properties Global Services
Directory Servers
Dialing Rules
SNMP
Management Servers
Account Validation
My Information
ISDN
Call Preference
Recent Calls
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Administrator’s Guide for the V500 System
Letting Users Customize the Workspace
You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen.
To allow users to customize the workspace:
1.
Go to System > Admin Settings > General Settings > Security.
2.
Check the Allow Access to User Settings option to make the User Settings button available to users on the System screen.
User Settings contains the following options:
❑
Backlight Compensation
❑
Camera Brightness
❑
Meeting Password
❑
Auto-Answer Point to Point
❑
Mute Auto-Answer Calls
❑
PIP
❑
Keypad Audio Confirmation
❑
Color Scheme
❑
Far Site Name Display Time
❑
Dual Monitor Emulation
❑
Allow Video Display on Web
These options are also available to the administrator on the Admin Settings screens.
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Chapter 4 - Designing the User Experience
Limiting What Users Can Do With the System
You can limit what you allow other users to do with the system by configuring the following:
❑
Maximum Time in Call
— If you want to specify the maximum time a call can last, go to System > Admin Settings > General Settings > System Settings >
Call Settings
and enter the maximum call length allowed.
❑
Allow Directory Changes
— If you do not want anyone to save changes to the local directory of the system, go to System > Admin Settings > General
Settings > System Settings > Directory
and clear this option.
Using the System for Specialized Applications
You can customize the system to show only a specific set of numbers to call. This mode, also known as “kiosk mode,” can be used for specialized applications, such as customer query stations or systems used for calling the same numbers on a regular basis. Kiosk mode requires little or no training and instructions can be incorporated into the screen design.
See
Designing the Home Screen on page 4-18 for more details about the kiosk
mode and its applications.
Designing Video Behaviors
You can configure the following video behaviors to accommodate your environment:
❑
Camera Settings
❑
TV Monitor
❑
Dual Monitor Emulation
❑
Monitor’s Color Balance
❑
People+Content IP
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Configuring Camera Settings
The Camera screen lets you specify camera settings.
To configure camera settings:
1.
Go to System > Admin Settings > Camera.
2.
Configure these settings:
Setting
Backlight
Compensation
Camera
Brightness
Power Frequency
Description
Specifies whether to have the camera automatically adjust for a light background. Backlight compensation is best used in situations where the subject appears darker than the background.
Specifies how much light is let into the camera’s iris. A low number allows in less light; a high number allows in more light.
Synchronizes the screen display with the local electrical power frequency in order to eliminate video flicker. Typically, the default setting is correct for your system and location. However, if your system experiences video flicker, you may want to change the setting:
•
60 Hz — Select this if the power frequency in your location is 60
Hz, but you have a PAL system.
•
50 Hz — Select this if the power frequency in your location is 50
Hz, but you have an NTSC system.
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Chapter 4 - Designing the User Experience
Configuring the TV Monitor
The V500 system allows you to customize the display to suit your room and equipment configuration.
To configure the TV monitor:
1.
Go to System > Admin Settings > Monitor.
2.
Configure these settings:
Setting
Monitor
Description
Specifies the monitor’s aspect ratio:
•
4:3 — Select if you are using a regular TV monitor.
•
16:9 — Select if you are using a wide screen monitor and configuring for dual-monitor emulation.
You can set a wide-screen monitor to 16:9 to resize the UI screens even if you do not configure it for dual-monitor emulation. The far-site video is displayed in the same way for both settings.
Note: If you select 16:9, you will also need to set up the monitor for full-screen display. In the monitor’s setup menu, choose the setting that stretches the picture uniformly without clipping the edges.
Use this setting: Not this setting:
PIP
Display Icons in a
Call
Snapshot
Timeout
Dual Monitor
Emulation
Specifies PIP (Picture-in-Picture) behavior:
•
On — The PIP window stays on for the duration of the call.
•
Off — The PIP window is not displayed during the call.
•
Auto — The PIP window is displayed when a user picks up the remote.
Note: PIP settings are also available in the User Settings screen.
Users can turn the PIP on or off and change its location on the screen using the PIP button on the remote control.
Specifies whether to display all on-screen graphics, including icons and help text, during calls.
Lets you choose whether to have snapshots time out after a period of four minutes, after which the system returns to live video.
If you want to return to live video before four minutes have elapsed, press the Near button on the remote control twice.
Specifies whether both sites are displayed in a split-screen mode when using one monitor.
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Using Dual Monitor Emulation
With Dual Monitor Emulation, you see both near and far sites on one TV monitor in two different views. During presentations, you see content and the near and far sites.
Setting Up
On the monitor’s setup menu, select the full-screen setting that stretches the picture uniformly, without clipping.
On the TV Monitor screen:
1. If you are using a wide screen monitor, set Monitor to 16:9.
Otherwise, set Monitor to 4:3.
2. Select Dual Monitor Emulation.
Using in a Call
Call connects
Near and far site are the same size and appear side by side.
Far site Near site
Near site presses PIP
Size of far site window increases.
Far site presents to near site
Content, near site, and far site are displayed in
Dual Monitor Emulation mode.
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Chapter 4 - Designing the User Experience
Adjusting the Monitor’s Color Balance
In most cases, the monitor you connect to your system provides natural color without any adjustment. Depending on your environment as well as the model of monitor, however, the video may exhibit one of these problems:
❑
Picture is too dark
❑
Colors appear faded
❑
Picture has too much of one color — for example, the picture may appear greenish
If you notice any of these, the monitor needs to be adjusted.
To adjust the monitor for natural color:
1.
Go to System > Diagnostics > Video.
2.
Select the Color Bars icon to display the color bar test screen.
3.
Adjust the color using the monitor’s controls for color, contrast, and brightness. Your monitor may also have controls for tint and temperature.
4.
When the colors look right on the test screen, press the Near button on the remote control to stop the Color Bars test and show video of the room.
5.
If the color appears natural, you do not need to make further adjustments.
If the color still needs adjustment, use the monitor’s controls to make small adjustments until the picture appears natural.
Displaying Content with People+Content IP
People+Content IP is an optional software application available for the
V500 system. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection.
The presenter can show PowerPoint® slides, video clips, spreadsheets, or any other type of content that runs on a computer. Supported resolutions include CIF,
SIF, 4CIF, 4SIF, VGA, SVGA, and XGA.
Before a presenter can use a computer to show content with People+Content IP, you need to:
❑
Enable People+Content IP on the V500 system.
When you purchase this option, you receive a software activation key. This key allows you to enable People+Content IP on a V500 system.
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Administrator’s Guide for the V500 System
❑
Install People+Content IP on the computer(s) that the presenter will use to show content.
You don’t need to change the computer resolutions and you don’t need special cables or hardware, but the computer(s) must meet these requirements:
•
Operating System: Windows 2000, Windows XP Home, or Windows XP
Professional
•
Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB memory
Recommended computer: 1 GHz Pentium III (or equivalent); 500 MB memory
Note that, although you can install People+Content IP on only one video conferencing system, you can install it on an unlimited number of computers.
❑
Connect the computer(s) to the IP network.
For information about purchasing the People+Content IP option, please contact your
Polycom distributor.
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To enable People+Content IP on a V500 system:
1.
On a computer, open a web browser and go to the Polycom Resource Cneter
Video Downloads page at http://extranet.polycom.com.
2.
Enter the license number you received when you purchased the
People+Content IP option.
3.
Enter the serial number of the V500 system onto which you want to install
People+Content IP.
You will then receive a People+Content IP software activation key.
4.
Go to System > Admin Settings > General Settings > Options on the
V500 system.
5.
Enter the People+Content IP software activation key.
To install People+Content IP on a computer:
1.
On the computer, open a web browser and go to the Polycom Resource Center
Video Downloads page at http://extranet.polycom.com
.
2.
Locate the People+Content IP application and click the link to download the file locally.
3.
Double-click setup.exe
.
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Chapter 4 - Designing the User Experience
4.
When prompted, download the file locally.
5.
Follow the steps in the Setup Wizard to finish installing the application on the computer.
Anyone using that computer can then double-click on the People+Content IP icon to present content during video conferences using the V500 system.
Make the application available to all users in your organization by downloading the setup.exe file to a local location that everyone can access.
Designing Audio Behaviors
This section describes how to configure the audio behaviors of the V500 system.
To configure general audio settings:
1.
Go to System > Admin Settings > Audio.
2.
Configure these settings:
Setting Description
Master Audio Volume Sets the volume level for audio from the far site.
Sound Effects
Volume
Sets the volume level of the ring tone and user alert tones.
Incoming Video Call
User Alert Tones
Bass
Treble
Specifies the ring tone used for incoming calls.
Specifies the tone used for user alerts.
Sets the volume level for the lower frequencies without changing the master audio volume.
Sets the volume level for the higher frequencies without changing the master audio volume.
Mute Auto-Answer
Calls
Enable Internal
Ringer
Specifies whether to mute incoming calls.
If you select this option, incoming calls are muted until you press the Mute button on the remote control.
Specifies an additional ring tone when receiving an incoming call.
The ringer is built into the system and will alert you to incoming calls even if the TV monitor connected to the system is powered off.
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Designing General System Behaviors
You can configure the following general system behaviors to accommodate the needs of your organization:
❑
Call Settings
❑
Remote Control Behavior
❑
Directory Settings
❑
Call Answering Mode
❑
AES Encryption
❑
Passwords and Security Options
❑
Date, Time, and System Location
Configuring Call Settings
The Call Settings screens provide access to high-level options for the entire system.
For convenience, some of the User Settings options are repeated on these screens.
To configure call settings:
1.
Go to System > Admin Settings > General Settings > System Settings > Call
Settings
.
2.
Configure these settings:
Setting
Maximum Time in
Call
Description
Enter the maximum number of minutes allowed for call length.
When that time has expired, you see a message asking you if you want to hang up or stay in the call. If you do not answer within one minute, the call automatically disconnects. If you choose to stay in the call at this time, you will not be prompted again.
Auto-Answer Point to Point
Display Time in Call Specifies whether to display the elapsed time or the local time during a call. You can also choose not to display the time.
Call Detail Report
Specifies whether to answer incoming point-to-point calls automatically.
Specifies whether to generate a report of all calls made with the system. When selected, details for all calls can be viewed via the
V500 web interface and downloaded as a .csv file.
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Setting
Recent Calls
Far Site Name
Display Time
Chapter 4 - Designing the User Experience
Description
Specifies whether to display the Recent Calls button on the home screen. The Recent Calls screen lists the site number or name, the date and time, and whether the call was incoming or outgoing.
Note: If the Call Detail Report option is not selected, the Recent
Calls option is not available.
Specifies the time period the far-site name appears on screen when calls first connect.
Configuring Remote Control Behavior
You can customize the behavior of the remote control to support the your environment.
To configure remote control behavior:
1.
Go to System > Admin Settings > General Settings > System Settings >
Remote Control
.
2.
Configure these settings:
Setting
Keypad Audio
Confirmation
Remote Control
Keypad
Description
Specifies whether to play a voice confirmation of numbers selected with the remote control.
Specifies whether the camera creates DTMF tones when the remote control keypad buttons are pressed.
Configuring Directory Settings
You can customize the behavior of the Directory on the Directory screen.
To configure system settings:
1.
Go to System > Admin Settings > General Settings > System Settings >
Directory
.
2.
Configure these settings:
Setting
System Name
Allow Directory
Changes
Description
Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls.
Specifies whether you can save changes you make to the directory.
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Administrator’s Guide for the V500 System
Setting
Confirm Directory
Additions
Confirm Directory
Deletions
Description
Specifies whether you are prompted to confirm new directory entries when saving the information for the last site called.
Specifies whether you are prompted to confirm deletions of directory entries.
Setting the Call Answering Mode
You can choose to answer calls automatically or manually, or you can set the system to automatically refuse any incoming calls.
To set the call answering mode:
1.
Go to System > Admin Settings > General Settings > System Settings > Call
Settings
.
2.
Select Auto-Answer Point to Point.
3.
Select one of the following:
• Yes
– Answers calls automatically.
• No
– Enables you to answer calls manually.
• Do Not Disturb
– Refuses incoming calls automatically. The caller receives a message that the site is unavailable.
Automatically answering calls is convenient, but keep in mind that an unexpected caller could interrupt you or see and hear you without your knowledge. If you still want to automatically answer calls but you want to prevent incoming callers from seeing and hearing you, you can choose to mute all automatically answered calls and make sure your lens cover is closed.
Enabling AES Encryption
AES encryption is a standard feature on every V500 system.
To enable AES encryption:
>>
Go to System > Admin Settings > General Settings > Security and select AES
Encryption
.
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Chapter 4 - Designing the User Experience
Setting Passwords and Security Options
You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system.
To set passwords and security options:
1.
Go to System > Admin Settings > General Settings > Security.
2.
Configure these settings:
Setting
Admin Password
Meeting Password
Allow Access to
User Settings
AES Encryption
Enable Remote
Access
Web Access Port
Allow Video Display on Web
Description
Enter or change the Admin password.
When the Admin password is set, you must enter this password to:
•
Make configuration changes not in the User Settings screen.
•
Update the software.
•
Manage the system using the V500 web interface.
Enter or change the meeting password, if any.
Specifies whether the User Settings screen is accessible to users via the System screen.
Uncheck this option if you do not want users to change environmental settings.
Specifies whether to encrypt calls with other sites that support
AES encryption.
Specifies whether to allow remote access to the system by:
•
FTP
•
Web
•
Telnet
•
SNMP
You may select any of these, or any combination of them.
Note: The system reboots if you change the remote access settings.
Specifies the port to use when accessing the system using the
V500 web interface.
If you change this from the default (port 80), you will need to include the port number with the IP address when you use the
V500 web interface to access the system. This makes unauthorized access more difficult.
Specifies whether to allow administrators who use the V500 web interface to view the room where the system is located.
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Administrator’s Guide for the V500 System
Setting Date, Time, and Location
You can update the system with regional settings, including the location-specific language and calling parameters.
To set the date, time, and location:
1.
Go to System > Admin Settings > General Settings > Location.
2.
Configure these settings:
Setting
Country
Description
Specifies the country where the system is located.
Changing the country automatically adjusts the country code associated with your system number.
Language
Country Code
Sets the language for the user interface.
Specifies the country code for the system location.
Area Code Required Specifies if an area code is required to place ISDN calls in the specified country.
ISDN International
Access
Specifies the international code required for placing ISDN calls from the system location to another country.
Room Telephone
Number
Indicates the telephone number of the room where the system is located.
3.
Select and configure these settings:
Setting
Date Format and
Time Format
Description
Specifies your format preference for the date and time display and lets you enter your local date and time.
Daylight Saving Time Specifies whether it is daylight saving time.
Time Difference from
GMT
Display Time in Call
Time Server
Specifies the time difference between GMT (Greenwich Mean
Time) and your location.
Specifies the time display in a call:
•
Elapsed Time – Displays the amount of time in the call.
•
Local Time – Displays the local time on the screen during a call.
•
Off – Time is not displayed.
Specifies connection to a time server for automatic system time settings.
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Chapter 4 - Designing the User Experience
Customizing the Workspace Appearance
You can customize the V500 system workspace appearance to suit your environment functionally and aesthetically.
For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select a site and press the
Call
button on the remote control to place a call.
Use the following sections to configure the general appearance of the system:
❑
Designing the Home screen
❑
Adding Sites to the Home screen
❑
Adding On-screen Instructions
❑
Changing Color Schemes
❑
Setting Ring Tones and Alert Tones
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Administrator’s Guide for the V500 System
Designing the Home Screen
Customize the system functionality according to your needs, skill level, and environment.
Use the marquee to add instructions
Infrequent Users (Kiosk Mode)
Provide a simple workspace so no training is needed:
•
Let users make calls to pre-defined numbers with one button click.
•
Include instructions on screen.
Include a short list of specific items for users to select
New Users
Provide more options but keep it simple:
•
Dialing entry field
•
Directory numbers
•
Recent Calls
Add features for users as needed
Advanced Users
Provide additional options for advanced video conferencing users:
•
Call Quality
•
User Settings, Diagnostics, and System
Information
•
Speed Dial list of frequently called sites
Add more features as users gain experience
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Chapter 4 - Designing the User Experience
To design the home screen:
1.
Go to System > Admin Settings > General Settings > Home Screen Settings.
2.
Configure these settings:
Setting
Dialing Display
Call Quality
H.323 Extension
(E.164)
Directory
System
Description
Specifies which dialing option to display:
•
Dialing entry field — Allows users to enter numbers manually.
•
Display marquee — Displays text in the dialing entry field. Can be used to display user instructions. Users cannot enter numbers manually when this option is selected.
•
None — Removes the dialing entry field from the screen.
Allows users to select the bandwidth for calls.
Allows users to enter extensions on the home screen.
Allows users to access the directory.
Allows users to access the System screen, which includes User
Settings, Diagnostics, and System Information.
If you remove the System button, you can still access the System screen by navigating to the home screen, pressing Help on the remote, and selecting System.
3.
Select and configure these settings:
Setting
System Name
IP or ISDN
Information
Local Date and
Time
Description
Specifies whether to display the name of the system on the home screen above the PIP window.
Specifies whether to display the system’s IP address, ISDN number, or both on the home screen.
Specifies whether to display the local date and time on the home screen.
Do Not Disturb
Icon
Call Detail Report Specifies whether to generate a report of all calls made with the system. When selected, all calls can be viewed through the V500 web interface and downloaded as a .csv file.
Recent Calls
Allows users to set the system to automatically accept or ignore incoming calls using the Do Not Disturb button on the home screen.
Allows users to access a list of recent calls made with the system by displaying the Recent Calls button on the home screen.
If the Call Detail Report option is not selected, the Recent Calls option is not available.
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Administrator’s Guide for the V500 System
4.
Select
Setting
Sites
Last Number
Dialed
and configure these settings:
Description
Allows users to access any pre-defined sites from a My
Contacts/Speed Dial list on the home screen.
Specifies whether to display the last number dialed or clear the address box on the home screen.
Adding Sites to the Home Screen
Creating Site buttons on the home screen makes it easy for you to place calls to sites that you call on a regular basis.
Sites can appear as individual buttons or as part of a list called Speed Dial or My
Contacts
.
You must enter the site information in the directory before creating specific Site buttons for the home screen.
To add sites on the Home screen:
1.
Go to System > Admin Settings > General Settings > Home Screen Settings.
2.
Select three times to access the Sites screen.
3.
Select Add and choose the sites to add from the directory.
4.
Select either Speed Dial or Contacts as the name you want to appear on the button.
Adding On-screen Instructions
Using Marquee Text
You can create marquee text to display in the dialing entry field on the home screen. You can create context-specific instructions or, if the home screen has Site buttons, the marquee text can provide information that helps other users choose which site to call.
Marquee text does not support double-byte characters.
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Chapter 4 - Designing the User Experience
To enter marquee text:
1.
Go to System > Admin Settings > General Settings > Home Screen Settings.
2.
In Dialing Display, select Display Marquee and enter the text.
You can also add marquee text through the V500 web interface.
Using Screen Saver Text
You can customize the V500 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions.
To enter screen saver text:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Enter your user name and the password, if a password has been established.
4.
Click System Setup > Utilities > Screen Saver and enter:
• Text
— Appears as scrolling text when the system is in sleep mode. You can use this scrolling text to provide instructions or next steps for users of the system.
• Logo Text
— Appears underneath the logo before the system goes into sleep mode.
5.
Click Update.
Changing System Appearance
Different user interface color schemes are available, allowing you to coordinate the system interface with the room décor.
To change the color scheme:
1.
Go to System > Admin Settings > General Settings > System Settings >
Appearance.
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Administrator’s Guide for the V500 System
2.
Configure these settings:
Setting
Color Scheme
Screen Saver Wait
Time
Description
Customizes the look of your system with different color schemes.
Specifies how long the system remains awake during periods of inactivity. The default is 3 minutes.
You can allow users to change color schemes by allowing user access to the User
Settings screen.
Setting Ring Tones and Alert Tones
To set ring tones and alert tones:
1.
Go to System > Admin Settings > Audio.
2.
Select a tone, as desired.
To set the V500 system internal ringer:
1.
Go to System > Admin Settings > Audio.
2.
Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call.
The ringer is built into the system and will alert you to incoming calls even if the TV monitor connected to the system is powered off.
Configuring Closed Captioning
You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web interface. When the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.
The text then disappears automatically.
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Chapter 4 - Designing the User Experience
Audio Options for Closed Captioners
When you provide captions for a conference, the captioner may be present, or may use a telephone or web browser to listen to the conference audio.
The captioner must receive audio from the conference in one of these ways:
•
Attending one of the conferences sites
•
Listening to the conference via the V500 web interface
•
Listening to the conference via a speakerphone in the room at one of the sites
Options for Supplying Closed Captions to Conferences
Captions can be provided in any language that uses the Latin alphabet.
The captioner can enter caption text in one of these ways:
•
In the room or remotely, using the V500 web interface
•
In the room or remotely, using a Telnet session
Providing Captions Via the V500 Web Interface
Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the V500 web interface, as shown in the diagram below.
V500 web interface
V500 System
LAN
LAN port
© Polycom, Inc.
To supply closed captions for a conference using the V500 web interface:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the IP address of the system (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Go to System Setup > Utilities > Closed Caption.
4.
Enter your user name and the password, if a password has been established.
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5.
In the Closed Caption screen, type the caption text into the text field. Text wraps to the next line after 59 characters.
6.
Press Enter to send the text to the sites in the conference.
Providing Captions Via a Telnet Session
Closed captioners can provide captions from inside the conference room, or from a remote location, by entering captions via a Telnet session, as shown in the diagram below.
Telnet session
LAN
V500 System
LAN port
To supply closed captions for a conference using a Telnet session:
1.
On a PC, open a command line interface.
2.
Start a Telnet session using the V500 system IP address and port 24 (for example, telnet 255.255.255.24
).
3.
Enter the command cc to start captioning.
4.
Press Enter to send the text.
5.
To stop sending closed captions, press Ctrl-Z.
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Chapter 4 - Designing the User Experience
Getting Started with Calling
The system is installed and you’ve finished the network configuration and designed the behaviors. Now it’s time for you to start placing calls. You may want to spend time becoming familiar with basic calling tasks.
The following resources are available:
❑
V500 System Getting Started Guide — This guide is for all users, from beginners to the more experienced. It covers meeting basics, different ways to place calls, how to use the remote control, and how to deliver presentations.
It is included on the V500 system documentation CD and is also available on the web.
❑
Screen Help — The home and Directory screens have context-specific help.
Users can press Help on the remote control to access help topics.
❑ www.polycom.com/videodocumentation — Refer to the video documentation page on the Polycom website for the latest documents supporting these products.
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© Polycom, Inc.
5
Managing the System Remotely
You configure, manage, and monitor the system from a remote computer using the
V500 web interface (the system’s web interface), the Polycom Global Management
System, or SNMP.
Your choice of management tool depends on your network environment:
❑
V500 web interface requires only a web browser to control the system.
❑
Polycom Global Management System requires the Global Management System application to be installed on your network.
❑
SNMP requires network management software on your network management station.
What’s in this Chapter?
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Using the V500 Web Interface
You can use the V500 web interface to perform most of the calling and configuration tasks you can perform on the local system.
Accessing the V500 Web Interface
To configure your browser to use the V500 web interface:
1.
Be sure that you use Microsoft Internet Explorer 6.0 or later as your web browser.
2.
Configure these settings:
•
Allow cookies: Enabled
•
Force pages to reload on every visit to a page: Enabled
To access the system using the V500 web interface:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Enter admin
as the user name, and the password, if a password has been established.
You can use the V500 web interface to configure all of the system settings except the remote management settings. For security reasons, these settings must be configured on the local system by an administrator.
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Chapter 5 - Managing the System Remotely
Room Monitoring with the V500 Web Interface
The Web Director feature within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed.
For security reasons, this feature can only be enabled on the local system by an administrator.
To enable room monitoring:
1.
Go to System > Admin Settings > General Settings > Security.
2.
Select Allow Video Display on Web to allow the room to be viewed remotely.
To view a room:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Go to System Setup > Utilities > Web Director.
4.
Perform any of the following tasks:
•
Place or end a call
•
View near and far sites
•
Adjust system volume settings
•
Mute and unmute the microphone
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Administrator’s Guide for the V500 System
Managing System Profiles with the V500 Web Interface
The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles. Profiles can be stored on your PC as a .csv file using the V500 web interface. There is no limit to the number of profiles you can save.
This is particularly useful if you are managing systems that support multiple applications. Changing the interface and behaviors of the V500 system can be done quickly and easily.
The following settings are included in a profile:
•
Home Screen settings
•
User access levels
•
Icon selections
•
Option keys
•
System behaviors
Polycom recommends using profiles as a way to back up system settings. Attempting to edit a stored profile or upload it to a different system can result in unexpected problems.
To store a profile:
1.
In the V500 web interface, go to System Setup > Utilities > Profile Center.
2.
Click V500 -> PC to download the .csv file from the V500 system.
3.
Save the file to a location on your PC.
To upload a profile:
1.
In the V500 web interface, go to System Setup > Utilities > Profile Center.
2.
Click Browse and browse to the location of the .csv file on your PC.
3.
Click PC -> V500 to upload the .csv file to your system.
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Chapter 5 - Managing the System Remotely
Managing Directories with the V500 Web Interface
The V500 web interface import/export directory feature allows you to efficiently maintain consistency of V500 system directories. It is particularly useful if you are managing multiple systems that call the same locations. You can:
❑
Transfer existing directory entries between V500 systems
❑
Develop directory entries on one system, save them to your PC, and then distribute them to other systems
Only local directories can be downloaded. The directory file is in .csv format.
To download a V500 system directory to your PC:
1.
In the V500 web interface, go to System Setup > Utilities > Import Directory.
2.
Click V500 -> PC to download the .csv file from the V500 system.
3.
Save the file to a location on your PC.
To upload V500 system directory entries:
1.
In the V500 web interface, go to System Setup > Utilities > Import Directory.
2.
Click PC -> V500.
3.
Click Browse and browse to the location of the .csv file on your PC.
4.
Click Export Directory to upload the .csv file to the V500 system.
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Administrator’s Guide for the V500 System
Configuring Global Services
If you use the Polycom Global Management System, you can configure, manage, and monitor the V500 system using the Global Management System server. The
Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
To use global services for the system, configure the following:
❑
Management Servers
❑
Account Numbers
❑
My Information
Viewing the Management Servers List
On networks managed by the Global Management System, several Global Servers may be configured to manage this system remotely. The system also has a primary
Global Management System server that performs account validation. You can view information about these servers, but this information can only be changed by the
Global Management System Administrator.
To view the management servers list:
>> Go to System > Admin Settings > Global Services > Management Servers.
Requiring an Account Number for Calls
If your system is set up for use with the Global Management System, the system can prompt you to enter an account number before placing a call. The account number is added to the Global Management System’s Call Detail Record (CDR), and this information can be used for call tracking and billing purposes. The account number is also added to the system’s local CDR file ( localcdr.csv
).
If you configure the system to validate the account number, calls placed without a valid account number are not completed. If you do not configure the system to validate account numbers, calls are completed regardless of whether the account number is valid. Account numbers are set up in the Global Management System by the Global Management System administrator
.
For more information about account validation, please contact your Global
Management System administrator.
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Chapter 5 - Managing the System Remotely
To require an account number for calls:
1.
Go to System > Admin Settings > Global Services > Account Validation.
2.
Specify whether to require an account number for placing calls and whether that number should be validated by the Global Management System server.
Adding My Information
If your system is managed by the Global Management System, you can configure the V500 system so that you can request help from the Global Management System administrator.
To add information for the Global Management System administrator:
1.
Go to System > Admin Settings > Global Services > My Information.
2.
Enter the contact information for the Global Management System administrator for technical support.
The following section illustrates the interaction between Global Management
System and the system you are configuring.
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Administrator’s Guide for the V500 System
Requesting Technical Support from the Global Management System
Administrator
1. From the Place A Call screen, press
2. Select Support and press on the remote.
on the remote.
You see the following message:
Tech Support will be alerted to phone you at the following number. Continue?
Enter your contact telephone number.
The V500 system sends your information to the
Global Management System administrator.
You see the following message:
Tech Support has been alerted. You can also call this number for assistance.
The message displays the telephone number you entered for Tech Support on the My Information screen.
The Global Management System administrator opens the alert message containing your telephone number.
Global Management System sends a message to your V500 system.
The V500 system displays the message from Global
Management System:
Your request for help has been acknowledged.
The Global Management System administrator calls you.
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Chapter 5 - Managing the System Remotely
Setting Up SNMP
The V500 system sends SNMP (Simple Network Management Protocol) reports to indicate a total of 31 conditions, including the following:
•
All alert conditions found on the V500 system’s alert page
•
Details of jitter, latency, and packet loss
•
Low battery power is detected in the remote control
•
A system powers on after a long period powered off
•
Administrator logon is successful or unsuccessful
•
A call fails for a reason other than a busy line
•
A user requests help
•
A telephone or video call connects or disconnects
Downloading MIBs
In order to allow your SNMP management console application to resolve SNMP traps and display text descriptions for those traps, you need to install Polycom
MIBs on the computer you intend to use as your network management station.
The MIBs are available for download from the V500 web interface.
To download the Polycom MIBs:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the IP address of the system (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Go to System Setup > Admin Settings > Global Services > SNMP.
4.
Click Download MIB and follow the onscreen instructions.
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Administrator’s Guide for the V500 System
Configuring for SNMP Management
To configure the V500 system for SNMP management:
1.
Access the SNMP configuration screen either in the V500 web interface or on the V500 system:
•
In the V500 web interface, go to System Setup > Admin Settings > Global
Services > SNMP
.
•
On the V500 system, go to System > Admin Settings > Global Services >
SNMP
.
2.
Configure these settings:
Setting
Enable SNMP
Community
Contact Name
Location Name
System Description
Console IP Address
Description
Allows administrators to manage the system remotely using
SNMP.
Specifies the SNMP management community in which you want to enable this system. The default community is public.
Specifies the name of the person responsible for remote management of this system.
Specifies the location of the system.
Specifies the type of video conferencing device.
Specifies the IP address of the computer you intend to use as your network management station and to which SNMP traps will be sent.
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6
System Usage and Statistics
The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance.
What’s in this Chapter?
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Administrator’s Guide for the V500 System
Call Summary
The Call Summary screen provides details about the calls placed by the system, including:
❑
Duration of the last call
❑
Total number of calls placed and received
❑
Number, total time, and percentage of IP calls
❑
Number, total time, and percentage of ISDN calls
To view the Call Summary screen:
>> Go to System > Diagnostics > Call Statistics and then select three times.
You can view Call Statistics and Call Summary during a call by pressing remote control.
Help on the
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Chapter 6 - System Usage and Statistics
Call Statistics
The two Call Statistics screens provide information about the call in progress, including:
This screen:
Call Statistics (1)
Call Statistics (2)
Displays this information:
•
Call speed (transmit and receive)
•
Video protocol, annexes, and format in use (transmit and receive). The video protocol is shown in green if the system is currently using error concealment.
•
Audio protocol in use (transmit and receive)
•
Number of packets lost and percentage packet loss (transmit and receive) in IP calls
•
Encryption type, key exchange algorithm type, and key exchange check code (if the encryption option is enabled and the call is encrypted)
•
Far site details and call type
•
Audio and video data rates specified (transmit and receive)
•
Video data rate and frame rate in use (transmit and receive)
•
Video packet loss and jitter in IP calls
•
Audio packet loss and jitter in IP calls
•
Far site details and call type
To view the Call Statistics screen:
>> Go to System > Diagnostics > Call Statistics and then select .
You can view Call Statistics and Call Summary during a call by pressing remote control.
Help on the
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Administrator’s Guide for the V500 System
Call Status
The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects.
To view the Call Status screen:
>> Go to System > Diagnostics > Call Statistics.
You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors.
You can view Call Status during a call by pressing Help on the remote control.
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Chapter 6 - System Usage and Statistics
Recent Calls
Recent Calls shows a list of up to 99 calls made by the system. It includes the following information:
❑
Site name or number
❑
Date
❑
Time
❑
Call In or Out
The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect.
If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.
The Home screen can be configured to include Recent Calls. For more information about
including the Recent Calls list on the home screen, see Designing the Home Screen on page 4-18
.
To view the Recent Calls screen:
>> Go to System > Admin Settings > Network > Recent Calls.
You can see more detail about any call by highlighting an entry and pressing
Help
on the remote control. Information includes the far site’s number and name, and the type, speed (bandwidth), and duration of the call.
You can call any site on the Recent Calls list by highlighting the entry and pressing
Call
or Select on the remote control to place the call.
If you need even more detail about calls, you can download the Call Detail Report (CDR)
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Administrator’s Guide for the V500 System
Call Detail Report
The Call Detail Report (CDR) provides the system’s call history. You can view the
CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting.
CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and database programs.
Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason.
The CDR does not include incoming calls that the V500 system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.
To view and download the CDR via the V500 web interface:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Enter admin
as the user name, and the admin password, if a password has been established.
4.
Click System Setup > Utilities > Call Detail Report to view the details of the file.
5.
Click Save and then specify a location on your computer to save the file.
Information in the Call Detail Report
The following table describes the data fields in the CDR.
Data
Row ID
Start Date
Start Time
End Date
End Time
Description
Each call is logged on the first available row.
The call start date, in the format dd-mmm-yyyy.
The call start time, in the 24-hour format hh:mm:ss.
The call end date.
The call end time.
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Data
Call Duration
Account Number
Description
The length of the call.
If Require Account Number to Dial is enabled on the system, the value entered by the user is displayed in this field.
The far site’s system name.
Remote System
Name
Call Field Number
1
Call Field Number
2 (if applicable for call)
Transport Type
Call Rate
System
Manufacturer
Call Direction
The number dialed from the first call field, not necessarily the transport address.
For incoming calls — The caller ID information from the first number received from a far site.
For outgoing calls — The number dialed from the second call field, not necessarily the transport address.
For incoming calls — The caller ID information from the second number received from a far site.
The type of call — Either H.320 (ISDN) or H.323 (IP).
The bandwidth negotiated with the far site.
The name of the system manufacturer, model, and software version, if they can be determined.
In — For calls received.
Out — For calls placed from the system.
A number given to each conference.
Identifies individual calls within the same conference.
The total number of ISDN B channels used in the call.
Conference ID
Call ID
Total H.320
Channels Used
Endpoint Alias
Endpoint
Additional Alias
Endpoint Type
Endpoint
Transport Address
Audio Protocol
(Tx)
The alias of the far site.
An additional alias of the far site.
Terminal, gateway, or MCU.
The actual address of the far site (not necessarily the address dialed).
The audio protocol transmitted to the far site, such as G.728.
Audio Protocol
(Rx)
Video Protocol
(Tx)
The audio protocol received from the far site, such as G.728 or
G.722.
The video protocol transmitted to the far site, such as H.263 or
H.264.
Video Protocol
(Rx)
The video protocol received from the far site, such as H.261 or
H.263.
Video Format (Tx) The video format transmitted to the far site, such as CIF or SIF.
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Data Description
Video Format (Rx) The video format received from the far site, such as CIF or SIF.
Disconnect
Reason
Q.850 Cause
Code
The description of the Q.850 (ISDN) cause code showing how the call ended.
The Q.850 cause code showing how the call ended.
Total H.320 Errors The number of errors during an H.320 call.
Average Percent of
Packet Loss (Tx)
The combined average of the percentage of both audio and video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call. However, it does report an average of the sampled values.
Average Percent of
Packet Loss (Rx)
The combined average of the percentage of both audio and video packets received that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call. However, it does report an average of the sampled values.
Average Packets
Lost (Tx)
Average Packets
Lost (Rx)
The number of packets transmitted that were lost during an H.323 call.
The number of packets from the far site that were lost during an
H.323 call.
Average Latency
(Tx)
Average Latency
(Rx)
Maximum Latency
(Tx)
Maximum Latency
(Rx)
The average latency of packets transmitted during an H.323 call based on round-trip delay, calculated from sample tests done once per minute.
The average latency of packets received during an H.323 call based on round-trip delay, calculated from sample tests done once per minute.
The maximum latency for packets transmitted during an H.323 call based on round-trip delay, calculated from sample tests done once per minute.
The maximum latency for packets received during an H.323 call based on round-trip delay, calculated from sample tests done once per minute.
Average Jitter (Tx) The average jitter of packets transmitted during an H.323 call, calculated from sample tests done once per minute.
Average Jitter (Rx) The average jitter of packets received during an H.323 call, calculated from sample tests done once per minute.
Maximum Jitter
(Tx)
The maximum jitter of packets transmitted during an H.323 call, calculated from sample tests done once per minute.
Maximum Jitter
(Rx)
The maximum jitter of packets received during an H.323 call, calculated from sample tests done once per minute.
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Chapter 6 - System Usage and Statistics
Call Detail Report Archives
Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new
CDR file. If an archive is already present, the new archive overwrites it.
Each CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns conference number 100,000.
To get an archived CDR:
1.
From your computer, open an FTP client.
2.
FTP into the V500 system.
3.
Enter this FTP command:
GET localcdr_archive.csv
4.
Close your FTP session.
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7
Diagnostics and General
Troubleshooting
This chapter covers the diagnostic screens of the V500 system. It is organized by category to help you troubleshoot any issue.
Diagnostic tools are available via the system itself and the V500 web interface. To connect to the V500 web interface, enter your system’s IP address in a web browser and browse to the required diagnostic tool.
What’s in this Chapter?
System Screens Quick Reference
How to Contact Technical Support
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Sending a Message
If you are experiencing difficulties with connectivity or audio, you may want to send a message to the V500 system.
Only the near site can see the message; it is not broadcast to the far site in the call.
To send a message via the V500 web interface:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Enter admin
as the user name, and the password, if a password has been established.
4.
Go to System Setup > Diagnostics > Send a Message.
5.
In the Send a Message page, enter a message (up to 100 characters in length), then click Send Message.
The message is displayed for 15 seconds on the screen of the system.
System Screens Quick Reference
These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the V500 web interface.
To view information about the system, go to the home screen and select System.
Then choose the type of information you need:
This choice:
Admin Settings
Diagnostics
System Information
Utilities
User Settings
Presents this information or capability:
User interface customization, system customization, security, dialing requirements and network configuration, key-enabled options, Global Management System information.
System status and performance and system tests. The V500 web interface also offers the Send Message function and provides access to the Call Detail Report.
Identifying information.
Call scheduler and calendar.
System behavior and appearance.
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Chapter 7 - Diagnostics and General Troubleshooting
Diagnostic Screens
You can view network statistics and perform diagnostic tests from the
V500 system’s Diagnostics screens.
To access the Diagnostics screens on the system:
>>
Go to System > Diagnostics.
To access the Diagnostics screens from the V500 web interface:
1.
On a PC, open a web browser.
2.
In the browser address line, enter the system’s IP address (for example, http://255.255.255.255
) to go to the V500 web interface.
3.
Enter admin
as the user name, and the password, if a password has been established.
4.
Go to System Setup > Diagnostics.
The following diagnostic screens and tools are available:
Call Status Tools
Diagnostic Tool
System Status screen
Displays system status information, including auto-answer point to point, remote control battery, time server, Global
Directories, IP network, gatekeeper,
UPnP, and ISDN BRI line.
Call Summary screen
Displays calling information, such as time spent in calls, total number of IP and ISDN calls, and percentage of time spent in IP and ISDN calls.
In the system’s user interface
On the Diagnostics screen, select
System Status.
1.
2.
On the Diagnostics screen, select System Status.
Select to go to the Call
Summary screen.
In the V500 web interface
Select Diagnostics > System
Status.
Select Diagnostics > System
Status > Call Summary.
For more information about this screen, see Call Summary on page 6-2
.
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Call Status Tools
Diagnostic Tool
Call Status screen
Displays call type, data speed, and number dialed for the current call.
In ISDN calls, this screen also displays connection status for each channel.
Selecting a channel call progress indicator displays its ISDN number.
Call Statistics screen
Displays call speed, audio and video protocols, annexes, and error count for the call in progress.
Call Detail Report screen
Displays the current Call Detail Report
(CDR) and provides access to the archived CDR.
In the system’s user interface
On the Diagnostics screen, select
Call Statistics.
For more information about this screen, see Call Status on page 6-4 .
1.
On the Diagnostics screen, select Call Statistics.
2.
Select to go to the Call
Statistics screen.
In the V500 web interface
1.
Select Diagnostics > Call
Statistics.
2.
Select twice.
Select Diagnostics > Call
Statistics.
For more information about this screen, see
Not available.
Select Utilities > Call Detail
Report.
For more information about this screen, see Call Detail Report on page 6-6
.
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Chapter 7 - Diagnostics and General Troubleshooting
Network Tools
Diagnostic Tool
Near End Loop test
Tests whether your system is able to make
IP calls successfully.
Monitor 1 displays the video and plays the audio that would be sent to the far site in a call.
This test is not available when you are in an IP call.
PING test
Tests whether the system can establish contact with a far-site IP address that you specify.
In the system’s user interface In the V500 web interface
1.
On the Diagnostics screen, select Network.
2.
Select Near End Loop to start the test.
3.
Press any button on the remote control to stop the test.
1.
2.
Select Diagnostics > Network
> Near End Loop.
Click the Near End Loop icon.
3.
Click Near End Loop again to end the test.
Trace Route test
Tests the routing path between the local system and the IP address entered.
Error Log files
Created if the system restarts due to problems. These files contain information that can be used by Polycom Support personnel to troubleshoot system issues.
1.
On the Diagnostics screen, select Network > PING.
2.
Enter the IP address that you wish to test.
3.
Select Start.
If the test is successful, the system displays a message indicating that the IP address under test is available.
1.
Select Diagnostics > Network
> PING.
2.
Enter the IP address that you wish to test.
3.
Click the PING icon.
If the test is successful, the system displays a message indicating that the IP address under test is available.
1.
On the Diagnostics screen, select Network > Trace Route.
2.
Enter the IP address that you wish to trace.
3.
Select Start.
If the test is successful, the system lists the hops between the system and the IP address you entered.
1.
On the Diagnostics menu, select Network > Trace Route.
2.
Enter the IP address that you wish to trace.
3.
Click the Trace Route icon.
If the test is successful, the system lists the hops between the system and the IP address you entered.
Not available.
A Polycom Support representative will provide instructions if the error log is needed.
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Video and Audio Tools
Diagnostic Tool
Color Bar test
Tests the color settings of your monitor for optimum picture quality.
If the color bars generated during the test are not clear, or the colors do not look correct, the monitor needs to be adjusted.
Speaker test
Tests the audio cable connections. A
400 Hz audio tone indicates that the local audio connections are correct.
In the system’s user interface
1.
On the Diagnostics screen, select Video.
2.
Select the Color Bars icon.
In the V500 web interface
1.
2.
Select Diagnostics > Video.
Click the Color Bars icon.
3.
Press any button on the remote control to stop the test.
3.
Click the Color Bars icon again to stop the test.
Speaker test
Tests the audio cable connections. A
400 Hz audio tone indicates that the local audio connections are correct.
Audio Meter screen
Measures the strength of audio signals from the system’s microphone.
1.
On the Diagnostics screen, select Audio > Speaker Test.
2.
Select the Speaker Test icon.
3.
Press any button on the remote control to stop the test.
1.
Select Diagnostics > Audio >
Speaker Test.
2.
Click the Speaker Test icon.
3.
Click the Speaker Test icon again to stop the test.
If you are in a call, the far site will also hear the tone.
The people at the site you are testing will hear the tone, but you will not. You can send a message to tell them how to notify you when they hear the speaker test.
1.
On the Diagnostics screen, select Audio > Speaker Test.
2.
Select the Speaker Test icon.
3.
Press any button on the remote control to stop the test.
1.
Select Diagnostics > Audio >
Speaker Test.
2.
Click the Speaker Test icon.
3.
Click the Speaker Test icon again to stop the test.
If you are in a call, the far site will also hear the tone.
The people at the site you are testing will hear the tone, but you will not. You can send a message to tell them how to notify you when they hear the speaker test.
1.
On the Diagnostics screen, select Audio.
2.
Select Audio Meter.
The audio meter should register between 0 and 15 dB for each active input.
3.
To check the microphone, speak into the microphone.
4.
To check far-site audio, ask a person at the far site to speak.
Select Diagnostics > Audio >
Audio Meter to start the test.
The audio meter should register between 0 and 15 dB.
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Chapter 7 - Diagnostics and General Troubleshooting
Reset
Diagnostic Tool
Reset System
Cycles power to the system.
When you reset the system using the remote control, the system’s user interface allows you to:
•
Keep your system settings (such as system name and network configuration) or restore factory settings.
•
Keep or delete the directory stored on the system.
In the system’s user interface In the V500 web interface
1.
On the Diagnostics screen, select Reset System.
2.
Enter the system’s serial number.
3.
If you wish to restore the original factory settings, select
Delete System Settings.
This deletes the administrator’s password,
CDR, and CDR archive along with the other system settings.
You may wish to download the
CDR and CDR archive before
you reset the system. See Call
Detail Report on page 6-6 . If
you delete system settings, the setup wizard will lead you through the initial configuration after the system restarts.
4.
If you wish to remove the directory, select Delete
Directory Entries.
This only deletes the system’s local directory. System reset does not affect the Global
Directory.
5.
Select Reset System.
1.
Select Diagnostics > Reset
System.
2.
Click the Reset System icon.
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General Troubleshooting
This section presents problems, likely causes, and corrective actions. Problems are grouped as follows:
❑
❑
❑
❑
❑
❑
❑
❑
❑
Power and Start-up
Symptom
The system does not start or respond in any way
Problem
The power switch is off.
The power cord is not connected.
The power outlet is not active, or the system’s power supply is not operating properly.
The system starts in the software update screen
The system restarts over and over
The system software is corrupted or not loaded properly.
The power supply is bad.
The socket is corroded.
Corrective action
Turn on the power switches for the system and any equipment connected to it.
Make sure the power pack is connected to a power outlet, and that its power cords are seated securely.
Check the power outlet by unplugging the system and plugging in a lamp, radio, or other small appliance. If it does not operate, the outlet is not active — connect the system to a different outlet.
If the outlet is active, the problem is in the system’s power supply. In this case, call Polycom Technical Support and arrange to return the system for service.
Load the system software from your PC. For instructions
on how to do this, refer to Keeping your Software Current on page 3-25 .
Return the system for service.
Unplug and reseat the power plug 5 times.
7 - 8 www.polycom.com/videodocumentation
Chapter 7 - Diagnostics and General Troubleshooting
Remote Control
Symptom
The system does not respond to the remote control
The TV monitor screen remains blank when you pick up the remote control.
Problem
No batteries in the remote control.
Corrective action
Install batteries in the remote control.
The batteries are installed incorrectly in the remote control.
The room lights operate in the 38 Khz range and interfere with the remote control signals.
The infrared sensor is not receiving signals from the remote control.
Insert the batteries in the correct +/- position.
Turn off the lights in the room and try the remote control again.
Make sure you are pointing the remote control at the infrared sensor on the front of the system (the black semi-circle located to the right of the camera).
The monitor’s power cord is not plugged in.
Connect the monitor’s power cord and then power on the monitor.
The monitor is powered off.
Power on the monitor.
The monitor is not connected correctly to the system.
Verify that the monitor is connected correctly according to the installation procedures in
Connecting the Monitor on page 2-2 .
Access to Screens and System
Symptom
Cannot navigate to
Admin screens —
System button is not displayed
Problem
The Home screen is not configured to display the
System button.
Cannot navigate to
Admin screens without a password
The system administrator has set a password or the default password was not deleted.
Corrective action
Access the system remotely using the V500 web interface, FTP, Telnet, or SNMP.
From the V500 web interface, you can add the System button back to the Home screen. Click System Setup and navigate to Admin Settings > General Settings > Home
Screen Settings, then select System. The change takes effect after you navigate away from the Home screen and then back again on the system.
Enter the password.
The default password is the system’s serial number.
© Polycom, Inc. 7 - 9
Administrator’s Guide for the V500 System
Symptom
Cannot access the system remotely
Cannot manage the system remotely
Problem
The system does not allow remote access.
The system or your computer is not connected to the LAN.
The LAN cable to the system or to your computer is bad.
To verify this, check the lights on the back of the system. There should be a steady green light indicating a connection to the LAN, and a flashing orange light indicating LAN traffic if the cable is good.
DHCP Client is on and no
DHCP server is available.
There is a firewall between your PC and your system.
Your PC is on a different subnet and there is a router between you and your system.
You have not entered the correct password.
Too many managers are logged into the system.
Corrective action
On the system, go to Admin Settings > General
Settings > Security and enable web access.
Check the LAN cable to the LAN port on the rear of the system.
Check the LAN cable to your computer.
Replace the appropriate LAN cable.
Contact your network service provider.
Consult your network service provider.
Place your PC and system on the same subnet. If this corrects the problem, check your router configuration. If it does not, contact your network service provider.
Enter the correct user name and password.
Note: The user name is admin
, and the default password is the unit’s serial number.
Only five system managers are allowed at any one time.
To log everyone out, restart your system.
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Chapter 7 - Diagnostics and General Troubleshooting
Calling
Symptom
Error message occurs when placing an IP
(H.323) call.
ISDN: Line Status icons do not go away so video calls cannot be made.
ISDN: When placing a call, progress indicators do not turn green.
Problem
The system is not connected to the LAN.
The system’s LAN cable is bad.
The far site is not connected.
Corrective action
Verify that the LAN cable is connected properly.
Replace the system’s LAN cable.
Use the PING test (System > Diagnostics > Network >
PING) to determine whether the far site is accessible to your system. If the test fails, the far site system is unavailable.
Check your IP configuration.
The system is not configured correctly for the network.
The IP
Gateway/Gatekeeper is not operating or is not configured correctly.
The system is not connected to an ISDN.
The ISDN number is entered incorrectly.
The ISDN line is provisioned incorrectly by the ISDN service provider.
The V500 web interface is in an unknown state.
The BRI network interface is directly connected to a U interface.
The BRI network interface is connected to an NT-1 then to a PBX.
The system was not able to auto-detect SPIDs, or the
SPID numbers are entered incorrectly.
Note: The AT&T point-to-point protocol does not require SPIDs.
The call does not connect properly.
Contact the gatekeeper/gateway administrator or network service provider.
Check the ISDN line connections.
Check the ISDN numbers with your service provider.
Check that your ISDN line is provisioned for Voice/Data.
Power off the system, wait five seconds, and power on the system.
Install an NT-1 device between your network interface module and the ISDN connection.
You do not need an NT-1device when connecting to a
PBX. Connect the system directly to the PBX S/T connection.
Select the Clear icon on the Auto Detect SPIDs page, and then select the Start icon to automatically detect the new
SPIDs. Make sure your ISDN numbers are entered correctly.
Check with your ISDN service provider and enter the
SPIDs and switch protocol manually.
Try the call again.
© Polycom, Inc. 7 - 11
Administrator’s Guide for the V500 System
Symptom
Error message occurs when placing an ISDN
(H.230) call.
Problem
An ISDN cause code is received from the ISDN line.
The highest-numbered channel did not connect.
The system cannot make a call if this channel does not connect.
Corrective action
Try the call again.
For more information, please refer to Q.850 Cause Codes on page Appendix-4
.
Be sure you are calling the correct number. The number may need to include:
•
A digit for an outside line
•
A long distance access code
•
An international access code
•
A country code
•
An area code or city code
Check that all network cables are properly connected.
Power off the system, wait five seconds, and power on the system. Then wait about two minutes to allow the ISDN lines to resynchronize.
Ask the person at the far site to call your system.
Check the ISDN configuration and verify with your ISDN service provider that the system is configured correctly.
Cannot complete calls to sites that do not use encryption
Cannot dial remote system in bonding calls.
(The call progress circles only show blue or yellow.)
The ISDN switch type is not configured correctly on the V500 web interface.
The system displays a message stating that encryption is required.
Switch protocol issue.
Dialing a remote site in calls above some particular speed does not work. (The call progress circles do not turn green, or remains blue.)
Cannot select the desired speeds for bonding calls from the speed selection.
The far site may be unable to accept calls above this speed.
Speeds do not show when selecting the speed icon.
Your system is configured to require all calls to be encrypted, and encryption is not available at the far site.
Start by calling the far site at 1x56 and progressively try higher speeds, as appropriate. This will verify the primary number.
Being able to dial non-bonded but unable to dial bonded to all locations is usually a switch protocol issue. Verify your ISDN provisioning with the telephone service provider.
Go to the Call Status screen. Highlight the circle for the channel dialed. The number dialed for the channel will be displayed as you highlight the circle. Make sure that the far site has entered the number for its ISDN lines correctly.
1. Go to Admin Settings > Network > Call Preference and select four times to go to the Call Speeds screen.
2. Select the desired call speeds.
7 - 12 www.polycom.com/videodocumentation
Symptom
Voice-only calls cannot be placed using the VSX system.
Hanging up the
VTX 1000 conference phone does not end the video call.
Problem
This is normal.
This is normal.
Chapter 7 - Diagnostics and General Troubleshooting
Corrective action
Place voice-only calls using the VTX 1000 conference phone.
Use the VTX 1000 conference phone’s EndVideo soft key or the VSX system remote control to end video calls.
Display
Symptom
Screen is blank; start music plays and Polycom logo appears briefly.
TV monitor goes blank after displaying the splash screen.
Picture on the TV monitor is blank.
The TV monitor screen remains blank when you pick up the remote control.
The people at the far site cannot see you.
Picture freezes frequently during an IP call.
Picture freezes frequently during an
ISDN call.
Problem
The system is starting.
This is normal.
The system goes to “sleep” after a period of inactivity.
The system is sleeping.
This is normal.
The monitor’s power cord is not plugged in.
The monitor is powered off.
The monitor is not connected correctly to the system.
The privacy shutter is closed.
There is too much traffic on the LAN. Check the error count on the Call Statistics screen.
Too many network line transmission errors. Check the error count on the
Diagnostics > Call
Statistics screen to verify this.
Network interface cable may be bad.
Corrective action
No action required.
The system is sleeping. The system wakes up on any action from the remote control or on an incoming call.
Pick up the remote control to wake up the system.
Connect the monitor’s power cord and then power on the monitor.
Power on the monitor.
Verify that the monitor is connected correctly according to the installation procedures in
Connecting the Monitor on page 2-2 .
Open the privacy shutter.
Go to Admin Settings > Network > IP > Quality of
Service and enable dynamic bandwidth.
Try the call again.
Replace the cable.
© Polycom, Inc. 7 - 13
Administrator’s Guide for the V500 System
Symptom
Picture is slow or jerky.
No picture in the PIP window.
Problem
The system is receiving video that includes a large amount of motion.
Too many network line transmission errors. Check the error count on the
Diagnostics > Call
Statistics screen to verify this.
Only one 64 Kbps channel is connecting in your call.
The lens cover is closed.
Corrective action
A background with less motion provides a better, smoother video picture.
Try the call again.
Check the ISDN number of the far site. Ask the far site to call your site.
Open the lens cover.
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Chapter 7 - Diagnostics and General Troubleshooting
Audio
Symptom
No audio at your site
Problem
The far site is muted.
The volume may be turned all the way down.
Corrective action
Look for the far site Mute icon. Ask the far site to unmute the microphone.
Note: The far site’s microphone may be muted even if you do not see a far site Mute icon.
Use the remote control to turn up the volume.
Then check the system’s audio output using the Speaker
Test screen under Diagnostics > Audio. You should hear a 400 Hz tone.
Ensure that each person who speaks is facing a microphone and is close enough to it.
Ask the far site to check the cable to the microphone.
The far site’s microphones are not placed correctly.
The far site’s microphone is not connected or does not have power.
Too many line errors.
ISDN voice algorithm is incorrect.
The volume is turned all the way down on the TV monitor.
The monitor’s audio inputs are not connected properly
The system’s audio outputs are not connected properly.
Try the call again later.
Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
Turn up the volume on the TV monitor. After that, you can use the remote control to adjust the volume.
Check audio output using the Speaker Test screen under
Diagnostics > Audio. You should hear a 400 Hz tone.
Ask someone at the far site to speak into the microphone, and check the Far Site Audio meter on the Audio Meter screen under Diagnostics > Audio to determine whether your system is receiving audio.
Check the system’s audio connections to the TV monitor.
Verify that the system is connected to the correct audio connectors on the monitor.
© Polycom, Inc. 7 - 15
Administrator’s Guide for the V500 System
Symptom
The people at the far site cannot hear you.
Problem
The people at your site are too far from the microphone.
Your system’s microphone is muted.
Corrective action
Move closer to the microphone.
Check your system for one or more of these mute indications:
•
Near site mute icon on the screen
•
System indicator is red
Not enough volume during a call.
Your system’s microphone does not work.
The people at the far site are too far from the microphone.
The volume is set too low on the system.
The volume is set too low on the TV monitor.
The sound effects volume is not set at desired level.
Sound effects such as the incoming call ring are too loud or too soft.
You hear the incoming call ring when you have set sound effects volume to 0.
Audio sounds raspy in
ISDN calls.
The internal ringer is enabled.
ISDN voice algorithm is incorrect.
To unmute the system, press the the remote control.
Contact your Polycom reseller.
Mute button on
Ask the people at the far site to move closer to the microphone.
Turn up the volume using the remote control.
Turn up the volume on your TV monitor.
Adjust the sound effects volume on the Audio Settings screen. If you do not want to hear sound effects, set the volume to 0.
On the Audio Settings screen, clear the Enable Internal
Ringer option.
Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
At the far site, make sure the microphone is placed away from the system’s audio speaker.
You can hear yourself on your system’s monitor.
The far site microphone is too close to the system’s audio speaker. (Far-site systems with separate microphones only.)
The far site audio volume may be too loud.
Turn down the audio volume at the far site.
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Chapter 7 - Diagnostics and General Troubleshooting
Error Indications
Symptom
The System Information screen shows “waiting” in the IP Video Number field.
The system displays a message stating that there are too many
Global Directory entries.
Low battery icon on the screen.
The screen displays an error icon during an ISDN call.
The screen displays an error icon during an IP call.
Problem
The LAN is not working.
The DHCP server is not available.
The system’s Global
Directory display is limited to 4000 entries.
Low batteries in the remote control.
The system has received more than the acceptable number of CRC errors or
FEC errors within one second.
The system has detected packet loss above the acceptable level set for the system.
Corrective action
Check the LAN connection.
Contact your network service provider.
Contact your network service provider to correct the problem with the server or to assign a static IP address.
1. Go to System Information >
> >
System Status, highlight Global Directories, and press the Help button. The system lists the
Global Directory servers to which it is registered, and the number of directory entries from each.
2. Unregister the system from one or more of the Global
Directory servers.
Replace the batteries in the remote control with 3 AAA batteries.
Retry the call if the video or audio quality becomes unacceptable to the call participants.
Retry the call if the video or audio quality becomes unacceptable to the call participants.
© Polycom, Inc. 7 - 17
Administrator’s Guide for the V500 System
System Lights
The system lights are located on the front of your V500 system.
When the V500 system...
Indicators are off
Green indicator blinks slowly
Green indicator flashes when you use the remote control
Amber indicator flashes when you use the remote control
Green indicator is on
Amber indicator is on
Red indicator is on.
It means...
No power to the system.
The system is sleeping.
The system is not in a call, and is receiving signals from the remote control.
The system is in a call, and is receiving signals from the remote control.
The system is ready to make a call.
The system is in a call.
The system microphone is muted.
Network Interface Lights
The BRI network interface lights are located on the back of the system near the BRI connector.
When the BRI network interface...
It means...
Indicators are off
•
No power to the system, or
•
The system is not connected to the network, or
•
The system is not receiving a clock signal from the network, or
•
The system is restarting.
Green indicator is on The system is receiving a clock signal from the network.
The system is able to make a call.
Yellow indicator is on
Green and yellow indicators are on
•
The system is receiving a software update, or
•
The system is operating normally.
7 - 18 www.polycom.com/videodocumentation
How to Contact Technical Support
Chapter 7 - Diagnostics and General Troubleshooting
If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below.
By Telephone
Before calling Polycom Technical Support, please have the following information ready. We also suggest that you go to System > System Information so that you will have the System Information screen showing when you call for help.
❑
Description of the issue – What is happening or not happening, and any related events you may be able to notice.
❑
The 14-digit serial number in the System Information screen (also present on the bottom of the system).
Contact Polycom Technical Support at 1-800-POLYCOM.
By Internet
To contact Polycom Technical Support, go to www.polycom.com/support .
Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue:
❑
The 14-digit serial number in the System Information screen (also present on the bottom of the system)
❑
The software version in the System Information screen
❑
Information about your network
❑
Troubleshooting steps you have already tried
© Polycom, Inc. 7 - 19
Administrator’s Guide for the V500 System
7 - 20 www.polycom.com/videodocumentation
Appendix
This appendix provides the following technical details about the V500 system:
❑
Cable Descriptions and Drawings
❑
Port Usage
❑
Q.850 Cause Codes
Cable Descriptions and Drawings
The following table gives information about the cables shipped with the system.
Cable
LAN cable
Orange RJ-45
Composite video cable
Triple RCA with S-video
Maximum Approved
Length
100 ft (30 m)
Part Number Shipped
2457-08343-001
12 ft (3.6 m)
2457-08674-001
6 ft (1.8m)
If you have the ISDN option, you can also attach a BRI cable. The part number for this cable is 2457-08717-001 and the length is 20 ft.
The pin-outs for the standard cables are shown in the following drawings.
© Polycom, Inc. Appendix - 1
Administrator’s Guide for the V500 System
LAN Cable
WIRING COLOR CODE STANDARDS: (WIRE/STRIPE)
P1
2
3
4
PIN
#
1
7
8
5
6
P2
2
3
4
PIN
#
1
7
8
5
6
AT&T
258A/268B
WHITE/ORANGE
ORANGE/WHITE
WHITE/GREEN
BLUE/WHITE
WHITE/BLUE
GREEN/WHITE
WHITE/BROWN
BROWN/WHITE
PIN 8
P1
CONN. RJ-45
( x2 )
NOTES: (UNLESS OTHERWISE SPECIFIED).
1 MOLDING MATERIAL: PVC UL94 V-0
COLOR: ORANGE, APPROXIMATE MATCH TO
PANTONE #1665 U.
LAN Cable 2457-08343-001
12 FEET +/- 3"
3
3.35"
CABLE, 8 COND, 24 AWG,
BLACK PVC JACKET
CATEGORY 5, TWISTED PAIR
MINIMUN OF 2 TWISTS PER INCH.
1 MOLDED STRAIN RELIE
BOTH ENDS.
PIN 8
P2
Composite Video Cable
Appendix - 2
Composite Video Cable 2457-08674-001 www.polycom.com/videodocumentation
Appendix
Port Usage
The following table lists the H.323 port usage for the V500 system. Use this information if you need to fully define the port rules for your network equipment.
Port
21
23
24
80-Static
389-Static
Function
(FTP) Software upgrades and provisioning for
V500 system
(Telnet) For diagnostics
(Telnet) Trace log
HTTP interface/ web management (optional)
ILS registration (LDAP)
1503-Static T.120
1718-Static Gatekeeper discovery (must be bidirectional)
1719-Static Gatekeeper RAS (must be bidirectional)
1720-Static H.323 call setup (must be bidirectional)
1731-Static Audio call control (must be bidirectional)
1024-65535 Dynamic H245. Can be set to “Fixed Ports” on Polycom systems.
1024-65535 Dynamic - RTP (video data). Can be set to “Fixed Ports” on Polycom systems.
1024-65535 Dynamic - RTP (audio data). Can be set to “Fixed Ports” on Polycom systems.
1024-65535 Dynamic - RTCP (control information). Can be set to
“Fixed Ports” on Polycom systems.
TCP or UDP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
UDP
UDP
UDP
© Polycom, Inc.
Appendix - 3
Administrator’s Guide for the V500 System
Q.850 Cause Codes
The following table describes codes that the ISDN switch sends to the V500 system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Code Cause
1 Unassigned number
Definition
The switch received the sent ISDN number in the correct format, but no destination equipment uses the number.
2
3
6
No route to specified transit network
No route to destination
Channel unacceptable
The ISDN exchange does not recognize the intermediate network through which to route the call.
The intermediate network through which the call is routed does not serve the destination address.
The specified channel does not provide adequate service quality to accept the requested connection.
7
16
17
Call awarded and delivered
The user is assigned an incoming call that is being connected to a call channel that has already been established for this user and this type of call.
Normal call clearing The originator or receiver of the call has requested that it be cleared.
User busy All B channels are in use; the called system acknowledges the connection request, but is unable to accept the call.
18
19
21
22
26
27
No user responding The destination equipment does not respond to the call, so the connection cannot be completed.
No answer from user
(user alerted)
The destination equipment did not complete the connection within the prescribed time after responding to the connection request. The problem is at the remote end of the connection.
Call rejected
Number changed
Non-selected user clearing
Destination out of order
The destination equipment is capable of accepting the call, but has rejected it for an unknown reason.
The ISDN number used to set up the call is no longer valid. (The diagnostic field of the message may return an alternate address assigned to the called equipment.)
The destination is capable of accepting the call, but did not assign it to the user.
A signaling message cannot be delivered because the interface is not functioning correctly, and the destination cannot be reached. This condition might be temporary; for example, remote equipment might be turned off.
Appendix - 4 www.polycom.com/videodocumentation
© Polycom, Inc.
Appendix
Code
28
29
30
31
34
Cause
Invalid number format
Definition
Destination address was incomplete or presented in an unrecognizable format, which prevented the connection from being established.
Facility rejected
Response to
STATUS INQUIRY
The network cannot provide the facility requested by the user.
The equipment returns this message when it receives a
STATUS INQUIRY message.
Normal, unspecified A normal event has occurred with no standard cause applying. No resulting action is required.
No circuit/channel available
The call cannot be taken because no appropriate channel is available to establish the connection.
38
41
42
43
44
47
49
50
57
58
63
Network out of order A network problem prevented the call from reaching its destination. Attempts to reconnect will probably fail until the network problem is corrected.
Temporary failure
Switching equipment congestion
Access information discarded
A network error occurred. The problem will be resolved shortly. Attempts to reconnect may succeed.
The destination cannot be reached because the network switching equipment is temporarily overloaded.
The requested access information cannot be provided by the network. The diagnostic message may explain the problem.
The remote equipment cannot provide the requested channel. This may be temporary.
Requested circuit/channel not available
Resource unavailable, unspecified
Quality of service unavailable
An unknown problem prevents the remote equipment from providing the requested resource.
Requested facility not subscribed
The network cannot provide the requested quality of service (as defined by CCITT recommendation X.213).
This may be a subscription problem.
The remote equipment is capable of providing the requested supplementary service, but is not subscribed to it.
Bearer capability not authorized
Bearer capability not presently available
Service or option not available, unspecified
The caller has requested a bearer capability that the network can provide, but the user is not authorized to use. This may be a subscription problem.
The network normally provides the requested bearer capability, but cannot provide it now. This may be a temporary network problem or a subscription problem.
An unspecified problem prevents the network or remote equipment from providing the requested service or option. This might be a subscription problem.
Appendix - 5
Administrator’s Guide for the V500 System
Code Cause
65 Bearer capability not implemented
66
69
Channel type not implemented
Requested facility not implemented
70
79
81
Only restricted digital information bearer is available
Service or option not available, unspecified
Invalid call reference value
Definition
The network is not capable of providing the bearer capability requested by the user.
The requested channel type is not supported by the equipment sending this code.
The remote equipment is not capable of providing the requested supplementary service.
The network is unable to provide unrestricted digital information over bearer capability.
82
83
84
85
86
88
91
95
96
Identified channel does not exist
A suspended call exists but this call identity does not
Call identity in use
No call suspended
Call having requested call identity has been cleared
Incompatible destination
Invalid transit network specified
Invalid message, unspecified
Mandatory information element is missing
The network or remote equipment is unable to provided the requested service option for an unspecified reason.
This might be a subscription problem.
The remote equipment received a call with a call reference that is not currently in use on the user-network interface.
The receiving equipment is requested to use a channel that is not activated on the interface for calls.
The network received a call resume request that contained a call identity information element that does not match any suspended call.
The network received a call suspend request that contained a call identity information element for a call that is already suspended.
The network received a call resume request when there was not a suspended call pending. This might be a transient error that will be resolved by successive call retries.
The network received a call resume request containing a call identity information element for a call that was cleared while suspended, either by timeout or by the remote user.
Indicates that an attempt was made to connect to non-ISDN equipment, such as an analog line.
The ISDN exchange was asked to route the call through an unrecognized intermediate network.
An invalid message was received, for an unknown reason. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.
The equipment received a message that did not include one of the mandatory information elements. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.
Appendix - 6 www.polycom.com/videodocumentation
© Polycom, Inc.
Appendix
Code
97
98
99
100
101
102
111
127
145
146
255
Cause
Message type nonexistent or not implemented
Message incompatible with call state or message type nonexistent
Information element nonexistent or not implemented
Invalid information element contents
Message not compatible with call state
Recovery on timer expiry
Protocol error, unspecified
Interworking, unspecified
ISDN layer 1 and/or
2 link not established
ISDN layer 3 connection to the
ISDN switch/network inactive
ISDN command processing error
Definition
The equipment received a message of a type that is invalid or not supported. This code indicates either a problem with the remote configuration or a problem with the local D channel.
The equipment received a message that is not valid in the current call state. Cause 98 is usually due to a
D-channel error. If this error occurs systematically, report it to your ISDN service provider.
The equipment received a message that includes information elements which were not recognized. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.
The equipment received a message that includes invalid information in the information element. This is usually due to a D-channel error.
The remote equipment received a message that does not correspond to the current state of the connection.
This is usually due to a D-channel error.
A time-out has triggered an error-handling (recovery) procedure. This problem is typically temporary.
An unspecified D-channel error when no other standard cause applies.
An event occurred within a network that does not provide causes for the action that it takes. The precise problem is unknown.
User needs to check cabling, ISDN adapter status and network connections.
There is either a switch protocol error, or (in the United
States or Canada) a SPID assignment problem.
The ISDN signaling code has encountered an error processing an ISDN action. ISDN adapter busy-wait and retry.
Appendix - 7
Administrator’s Guide for the V500 System
Appendix - 8 www.polycom.com/videodocumentation
Safety and Legal Notices
Important Safeguards
Read and understand the following instructions before using the system:
• Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.
• Only use electrical extension cords with a current rating at least equal to that of the system.
• Always disconnect the system from power before cleaning and servicing and when not in use.
• Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.
• Do not immerse the system in any liquid or place any liquids on it.
• Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.
• Connect this appliance to a grounded outlet.
• Only connect the system to surge protected power outlets.
• Keep ventilation openings free of any obstructions.
• SAVE THESE INSTRUCTIONS.
License Restrictions
THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION
AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS.
Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement. For purposes of this Agreement a “Sublicense
Agreement” shall mean a written license agreement between the Buyer and its purchaser, or, in the case of any sale by Buyer to a reseller, between such reseller and the End User, that is either 1) signed by the End User or 2) included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the
Sublicense Agreement by turning on and using the Computer Equipment. Polycom, Inc. shall include so-called
“break the seal software licenses” with the Documentation, and Buyer shall not remove or alter any such
Sublicense Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or otherwise modify any Sublicense Agreement without Polycom’s prior consent.
Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such. Buyer will not attempt to disassemble, decompile, reverse-engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs. Except as expressly allowed under this Agreement, the Buyer shall not copy, modify, transcribe, store, translate, sell, lease, or otherwise transfer or distribute any of the Subject Programs in whole or in part, without prior authorization, in writing, from
Polycom, Inc. Buyer shall not remove or destroy any copyright, patent, trademark or other proprietary mark or notice on Computer Equipment, and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder.
You shall not, and shall not allow, any third party to 1) decompile, disassemble, or otherwise reverse-engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2) remove any product.
Warranty
Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve
(12) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product is provided “as is” without warranty of any kind including without limitation, any warranty of merchantability or fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained in the system is with you.
© Polycom, Inc.
Safety and Legal Notices - 1
Administrator’s Guide for the V500 System
Limitation of Remedies and Damages
Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.
The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation.
Warning
This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.
USA and Canadian Regulatory Notices
FCC Notice
Class A Digital Device or Peripheral
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user's authority to operate this equipment.
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Part 15 FCC Rules
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) this device must accept any interference received, including interference that may cause undesired operation.
Part 68 FCC Rules
This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ#TXXX system. If requested, this number must be provided to the telephone company.
This equipment may not be used on a coin service or party line.
If you experience trouble with your V500 System, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at
1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request that you disconnect it until the problem is corrected.
If your V500 System causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice so that you may make any changes necessary to maintain uninterrupted service.
The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact the local telephone company.
Safety and Legal Notices - 2 www.polycom.com/videodocumentation
Safety and Legal Notices
FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details.
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late evening.
Industry Canada (IC)
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.
The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number.
In the case that the REN is included in the FCC number, the user should use the following key to determine the value:
• The FCC number is formatted as US:AAAEQ#TXXX.
• # is the Ringer Equivalence Number without a decimal point (e.g. REN of 1.0 will be shown as 10, REN of 0.3 will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a network interface or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.
EEA Regulatory Notices
CE Mark R & TTE Directive
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives
89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom
Ltd., 270 Bath Road, Slough UK SL1 4DX.
Declaration of Conformity:
Hereby, Polycom Ltd. declares that this V500 System is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Konformitetserklæring:
Hermed erklærer Polycom Ltd., at indestående V500 System er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF.
© Polycom, Inc.
Safety and Legal Notices - 3
Administrator’s Guide for the V500 System
Konformitätserklärung:
Hiermit erklärt Polycom Ltd., dass der V500 System die grundlegenden Anforderungen und sonstige maßgebliche
Bestimmungen der Richtlinie 1999/5/EG erfüllt.
Vaatimustenmukaisuusvakuutus:
Polycom Ltd. vakuuttaa täten, että V500 System on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen.
Déclaration de conformité:
Par la présente, Polycom Ltd. déclare que ce V500 System est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.
Dichiarazione di conformità:
Con la presente Polycom Ltd. dichiara che il V500 System soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE.
Verklaring van overeenstemming:
Hierbij verklaart Polycom Ltd. dat diens V500 System voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.
Declaração de Conformidade:
Através da presente, a Polycom Ltd. declara que este V500 System se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.
Declaración de conformidad:
Por la presente declaración, Polycom Ltd. declara que este V500 System cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring:
Polycom Ltd. förklarar härmed att denna V500 System överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG.
CE Mark LVD and EMC Directive
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives
89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough UK SL1 4DX, UK.
Mains Powered POTS Voice Telephony Without Emergency 000 Dialing
Warning: This equipment will be inoperable when mains power fails ( Australia only ) .
Safety and Legal Notices - 4 www.polycom.com/videodocumentation
Safety and Legal Notices
© Polycom, Inc.
Underwriters Laboratories Statement
The system is intended to be powered only by the supplied power supply unit.
Special Safety Instructions
Follow existing safety instructions and observe all safeguards as directed.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Safety and Legal Notices - 5
Administrator’s Guide for the V500 System
Safety and Legal Notices - 6 www.polycom.com/videodocumentation
A access levels
administrators 4-2 advanced users 4-2 new users 4-2
address
administrator password
resetting 4-3 screens that require 4-3
AES encryption, See encryption
audio
sound effects volume 4-11 volume 4-11
auto-answer
B
bandwidth
batteries
© Polycom, Inc.
Index
installing in remote control 2-5
BRI network interface
C cable
descriptions Appendix-1 drawings Appendix-1
cable modem, calling through 3-6
call
preferences 3-20, 3-21 preferred speed 3-21
progress indicators 6-4, 7-11, 7-12
quality, troubleshooting 7-13, 7-14
Index - 1
Administrator’s Guide for the V500 System
Call Detail Report (CDR)
calling
through a cable or DSL modem 3-6 through a network router 3-6
camera
configuring settings 4-6 setting brightness 4-6
closed captions
Telnet session connection 4-24
V500 web interface connection 4-23
composite video cable
configuring
connecting
ISDN BRI network interface 2-4
Index - 2 connector
cord, power
country code 4-16 country selection 4-16
customizing
D
data rate
Demilitarized Zone
diagnostics
network connectivity tools 7-5
dialing
directory
confirming additions 4-14 confirming deletions 4-14
www.polycom.com/videodocumentation
managing with V500 web interface 5-5
displaying
graphics 4-7 icons in a call 4-7
D-Link router, configuring 3-10
DMZ
documentation
DSL modem, calling through 3-6
Dual Monitor Emulation
E
E.164
alias 3-15 extension 3-14, 3-15
encryption
equipment
BRI network interface 2-4 headphone 2-4
© Polycom, Inc.
Index extension
H.323, specifying for gatekeeper 3-14
H.323, specifying for gateway 3-15
F far site
firewall
description 3-7 list of ports to open 3-7
flicker, eliminating from video 4-6
G gatekeeper
configuring system to use 3-14
gateway
Global Address Book, see Global Directory
Global Directory
Global Management System™
description 5-6 management servers list 5-6
requesting support from administrator 5-8
See also remote management global services, configuring 5-6
H
Index - 3
Administrator’s Guide for the V500 System
H.323
compatibility with firewall 3-11
specifying extension 3-14, 3-15
specifying for Home screen 4-19
help
Home screen
I icons
indicators
initial system configuration 3-2
installing
instructions, on-screen 4-20, 4-21
intranet
calling within 3-5 definition 3-5
IP
Index - 4
address, obtaining automatically 3-4
calling through a cable or DSL modem 3-6 calling through a network router 3-6
calling within an intranet 3-5
configuring H.323 settings 3-13
configuring network connection 3-3
configuring network support 3-13
configuring Quality of Service settings 3-17
setting up network connection 3-5
ISDN
configuring network connection 3-18 configuring network interface 3-18
installing BRI network interface 2-4
international access code 4-16
SPIDs 3-19 switch protocol 3-18, 3-19
J
K keypad
audio confirmation 4-13 remote control 4-13
kiosk mode
managing user access 4-2, 4-18
www.polycom.com/videodocumentation
L
LAN
cable, drawing Appendix-1, Appendix-2
lights
indicator 7-18 network interface 7-18 system 7-18
Linksys router, configuring 3-9
location settings
M
managing
modem
monitor
muting, auto-answer calls 4-4, 4-11
© Polycom, Inc.
Index
N name
NAT
NetGear router, configuring 3-8
network
configuring ISDN connection 3-18
configuring LAN properties 3-3
Network Address Translator
network interface
network router
O
on-screen instructions 4-20, 4-21
P
password
Index - 5
Administrator’s Guide for the V500 System
People+Content IP
installing 4-10 requirements 4-10
pinholing
PIP
point to point
port forwarding
configuring with router 3-7 description 3-7 ports to open 3-7
ports
assigning range 3-11 fixed 3-11
H.323 port usage table Appendix-3
power
profile
managing 5-4 storing 5-4 uploading 5-4
protocol
Index - 6
Q
QOS, configuring settings 3-17
quality
Quality of Service
Quality of Service screen 7-13
R recent calls
See also Call Detail Report (CDR)
remote control
remote management
Reset System web interface 7-7 restart system 7-7
router
configuring a D-Link router 3-10
configuring a Linksys router 3-9
configuring a NetGear router 3-8
configuring firewall and NAT properties 3-11
configuring port forwarding 3-7
www.polycom.com/videodocumentation
Index
S screen
security
when connecting using a DMZ 3-12
when connecting with a modem 3-6
servers
setup wizard
description 1-3, 3-2 running 3-2
SIP
SNMP
configuring for SNMP management 5-10
Softupdate 3-25 software, upgrading 3-25
speed
split-screen, See Dual Monitor Emulation
© Polycom, Inc.
statistics
status
network and call diagnostic tools 7-3
switch protocol, ISDN 3-18, 3-19
system
configuring call settings 4-12 designing behavior 4-12
System Information screen 7-17
T
TCP
technical support
from GMS administrator 5-7, 5-8
information to provide 7-19 telephone number 7-19 web page address 7-19
test
Index - 7
Administrator’s Guide for the V500 System time
daylight saving 4-16 difference from GMT 4-16
displaying call length 4-12, 4-16
specifying maximum during call 4-12
tones
tools
troubleshooting
access to screens and system 7-9
U
UDP
user limitations
Index - 8 user settings
allow video display on web 4-4 auto-answer point to point 4-4 backlight compensation 4-4
Dual Monitor Emulation 4-4 far-site name display time 4-4 keypad audio confirmation 4-4
meeting password 4-4 mute auto-answer calls 4-4
V
V500
customizing user interface 4-1
illustration 1-1 introduction to 1-1
ISDN BRI network interface 2-4
power, connecting to 2-5 powering on 2-5 remote control 2-5
V500 web interface
accessing diagnostic screens 7-3
viewing Call Detail Report 6-6, 7-2, 7-3
www.polycom.com/videodocumentation
Index video
troubleshooting 7-9, 7-13, 7-14
voice over ISDN, enabling 3-20
volume
bass 4-11 master control 4-11 setting 4-11
W
web interface
web site, for documentation 4-25
WINS
name resolution 3-4 server 3-4
© Polycom, Inc.
Index - 9
Administrator’s Guide for the V500 System
Index - 10 www.polycom.com/videodocumentation
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