Whirlpool GCEM2990LQ Electric Commercial Dryer

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Whirlpool GCEM2990LQ Electric Commercial Dryer | Manualzz
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Commercial Laundry Products
SERVICE UPDATE
SECOND HALF - 2003
COMMERCIAL LAUNDRY APPLIANCES
Prepared by: WHIRLPOOL CONSUMER CARE
PART NO. 8178139 rev a
FORWARD
The following service update information is provided to assist in the proper diagnosis and
efficient repair of Whirlpool Commercial Laundry products. Servicer update information is
designed for the experienced service specialist.
TABLE OF CONTENTS
NEW PRODUCTS
Braille Console Overlays .............................................................................................
Dryer Vent Tester ........................................................................................................
Smart Card Cleaners ..................................................................................................
ADVANTECH™ Auxiliary Card Reader Housing Assembly ........................................
Bar Coding on Model/Serial Number Tags ..................................................................
Model Line Transition ..................................................................................................
2nd and 3rd Year Parts Coverage, Military Lease ......................................................
Metercase and Coinbox Cross Reference ..................................................................
Roper Commercial Laundry ........................................................................................
2001 K-Line Product Improvements ...........................................................................
Hidden Lid Switch ................................................................................................
New Design CSP Stack Dryer Collar ...................................................................
On Premise/Government Lease Model Improvements ...............................................
2
2
3
4
5
6
9
10
14
15
15
17
18
SERVICE ISSUES
Error Codes
ADVANTECH™ Control Generated Error Codes ...................................................... 21
ESD Card Reader Generated Error Codes ............................................................... 22
Greenwald Card Reader Generated Error Codes...................................................... 23
Coinslide Installation Instructions and Dryer Cycle Time Changes ................................... 24
Commercial Laundry Service Pointer Summary ............................................................... 40
L8178135 Balance Ring is Loose or Pulls Off .................................................................. 41
L8178226 GCAM2701JQ0, Timer Stuck in Spin .............................................................. 43
L8178227 Change in Location of Technical Information ................................................... 44
L8178238 EMS1000 AND ADVANTECH™ Cycle Does Not Complete ............................ 45
L8178240 CAW2762KQ0 Buttons Too Low in Console .................................................... 49
L8178268 Security Kit for CSP Stack Dryer ..................................................................... 51
L8178269 Wire Harness Not Installed Properly ................................................................ 53
L8178296 All ADVANTECH™ Commercial Dryers - Display Reads 2400 Minutes .......... 55
L8178388 Blank Display, Washer or Dryer Will Not Operate ............................................ 58
L8178398 Feature Connector Tangled in Timer Clutch .................................................... 59
ADMINISTRATION
Model/Serial Number Key ...........................................................................................
Whirlpool Commercial Laundry Parts Only Service Agreement .................................
Top 100 Warranty Parts ..............................................................................................
Electronic Claims Processing .....................................................................................
Whirlpool Service Communication ..............................................................................
Parts Distributor Commercial Laundry Claims ............................................................
Commercial Laundry Service Manuals & Job Aids .....................................................
Product Damage Claim Procedure .............................................................................
Internet Support ..........................................................................................................
1
61
62
63
64
65
66
71
72
74
NEW PRODUCTS
BRAILLE CONSOLE OVERLAYS
Braille console panel overlays are available for all commercial laundry product.
For more information, contact Whirlpool's Special Needs Dept. at: 269-923-4201.
DRYER VENT TESTER
A new tester has been developed, part #8522199, that can be used on both the 29" and 27"
dryers. The vent testers are useful in visually demonstrating to a consumer a clogged or
restrictive vent system, without replacing a multitude of parts, which in turn will demonstrate
that the dryer is OK!
A proper vent system is very important to the dryer’s performance. A clear and properly
installed vent system will:
• Extend the Life of Dryer Parts. This will reduce the chances of needing a service call.
• Dry Clothes Properly. This will increase customer satisfaction with dryer operation.
• Shorten Drying Times. This will save time and money.
• Extend Clothes Life. By drying quicker/less tumbling of clothes!
FOR 29” DRYER with TOP
MOUNTED LINT SCREEN
FOR 27” DRYER with LINT SCREEN
INSIDE DRYER
Tester Installed on Exhaust Vent
at Rear of Dryer Drum
Tester Installed on Exhaust Vent
below Dryer Door Entryway
A. If the card falls off the hanger at least
two out of three times:
– The vent is CLEAR.
B. If the card remains on the hanger at
least two out of three times:
– The vent MAY be restricted.
1. Verify vent tester is operating properly.
a. Make sure hanger is fully and firmly
inserted in the exhaust grill.
b. Make sure the card travels freely on the
hanger.
2. Make sure the vent system is not blocked.
a. Check vent system for lint (especially lint
filter, elbows and outside hood).
b. Check if the vent system is crushed or
kinked.
3. Whirlpool Corporation requires the use of
heavy metal venting. Make sure the vent
system is in accordance with the Installation
Instructions in your owner’s manual.
2
3
ADVANTECH
AUXILIARY CARD READER HOUSING ASSEMBLY
GREENWALD PART NUMBER
2001-ADVM-DUAL
FITS METERCASE MODELS
WASHERS
CAE2761KQ
CAE2762KQ
DRYERS
CEE2760KQ
CGE2761KQ
The auxiliary card reader housing
kit allows connection of an
auxiliary card reader in place of a
standard metercase top cover.
The auxiliary reader can be used
in conjunction with either a
coinslide or a coindrop for
machine mounted dual payment
with all ADVANTECH
metercase products.
Use a coindrop card reader combo
to offer customers special pricing
and top offs on dry time!
Greenwald Industries: www.greenwaldindustries.com
1-800-221-0982
4
BAR CODING ON MODEL/SERIAL TAGS
All laundry products built at Clyde and
Marion divisions have a bar coded model
and serial tags starting with first quarter 2003
production. The bar code is an additional
product management feature. A bar code
reader combined with a business
management system can increase business
efficiency through:
1. Reducing errors in warranty claims
submission.
2. Assist in product tracking and inventory
management.
2. Grabba offers a piggyback bar code
reader for the most current Palm
platforms.
BAR CODE READERS
Grabba U1 Barcode Reader
For Palm Handheld Computers
with Palm OS-4 only.
m125/m130/m500/m505/m515/i705
The Grabba U1 attaches to the Palm by
plugging into the HotSync port and is held in
place by a secure mechanical attachment.
Grabba UV Barcode Reader
For all older series Palm Handheld
Computers. This reader connects to the
infrared port via a cable.
Standard software including that which
allows the Grabba to be used for inventory
applications may be downloaded from the
Gripon web site at no charge.
www.gripon.com
Base price for Grabba U1 - $392.00
Quantity Purchase Discounts Available.
Currently, commercial laundry is using the
following 2 bar code reading devices. The
two listed devices are suggested as they
currently integrate with the ADVANTECH™
product line.
NOTE: Other readers are available.
SPT1500/SPT1800
For ordering or more information contact:
Lawrence Pane and Associates
536 E. Birmingham Road,
Burbank, CA 91504
www.gripon.com
www.lawrencepane.com
Phone: 818 729-1954
Fax: 818 729-1954
Email: [email protected]
[email protected]
Signal SPT1800 Features:
Palm OS®, Industrial grade downward facing
infrared communications, Laser bar code
reader for inventory management and
control. Integrated WLAN or WWAN
communication.
http://www.symbol.com/products/
mobile_computers/mobile_palm_spt1800.html
For ordering or more information call:
888-ASK-PEAK (888-275-7325) or
[email protected]
NOTE: Items subject to availability.
Prices subject to change without notice.
5
Starting 7/1/03 A WARRANTY ENHANCEMENT ON
THE FACTORY COIN EQUIPPED MODELS
CAM2752KQ WASHER,
CEM2750KQ ELECTRIC DRYER, CGM2751KQ GAS DRYER
NOW INCLUDE A 1-YEAR LABOR WITH
3-YEAR PARTS WARRANTY
Model transition list for commercial laundry. All washers now offer the 2-speed advantage
Commercial Washers
OLD MODEL
OLD MODEL DESCRIPTION
NEW MODEL
NEW MODEL DESCRIPTION
MECHANICAL METERCASE
MECHANICAL METERCASE
CAM2752JQ 2-SPEED WASHER COINSLIDE EQUIPPED $1 vend. CAM2752KQ 2-SPEED WASHER COINSLIDE EQUIPPED $1 vend.
1-yr labor (begins 7/1/03) 3-7-10-yr parts wrnty
2-3-7-yr parts warranty
CAM2761KQ
MECHANICAL METERCASE
CAM2762KQ 1-speed model eliminated. Up-featured to a 2-SPEED
WASHER, regular and gentle cycle. High speed-spin
on all cycles! Money acceptors not included.
3-7-10-year parts warranty
MECHANICAL METERCASE
1-SPEED WASHER/Money acceptors not included.
Designed for a coinslide. Can accept card and drop
retrofit kits.
3-7-10-yr parts warranty.
ELECTRONIC EMS1000/1 SPEED WASHER
CAP2761KQ Money acceptors not included. Designed for coinslide, CAP2762KQ
can accept card and drop retrofit kits.
3-7-10-yr parts warranty
CAE2792EW
CAE2761KQ
CAE2791KQ
ELECTRONIC EMS2000/FULL CONSOLE
CARD ONLY/2-SPEED WASHER
Factory card equipped. 2-3-7-yr parts warranty
CAE2792KQ
ELECTRONIC ADVANTECH™/METERCASE
1-SPEED WASHER. Money acceptors not included.
Can accept card reader, drop slide
or DUAL PAYMENT!
4-7-10-yr parts warranty
CAE2762KQ
ELECTRONIC EMS1000/1-speed model eliminated.
Up-featured to a 2-SPEED WASHER, regular and
gentle cycle. High speed-spin on all cycles! Graphics
are the same. 3-7-10-year parts warranty
ELECTRONIC ADVANTECH™ FULL CONSOLE
CARD READER ONLY/2 SPEED WASHER
Card reader not included. 4-7-10-yr parts warranty
ELECTRONIC ADVANTECH™/METERCASE
1-speed model eliminated. Up-featured to 2-SPEED
WASHER, regular and gentle on all cycles! Graphics
are the same. Can accept card reader, drop slide
or DUAL PAYMENT! 4-7-10-yr parts warranty
ELECTRONIC ADVANTECH™ FULL CONSOLE 1speed model eliminated. Up-featured to 2-SPEED
CAE2792KQ WASHER, regular and gentle cycle. High speed-spin
on all cycles! Graphics are the same. CARD READER
ONLY. Card reader not included
4-7-10-yr parts warranty
ELECTRONIC ADVANTECH™ FULL CONSOLE
CARD READER ONLY/1 SPEED WASHER
Card reader not included
4-7-10-yr parts warranty
RAK2751KQ
MECHANICAL METERCASE
1-speed washer, Coinslide Equipped, $1vend
90-day labor & 2-yr parts warranty
On Premise Commercial Washers
GCAM2792L
ON PREMISE FULL CONSOLE
2-SPEED WASHER
Wrap cabinet, painted finish
1-yr labor & 3-yr parts warranty
GCAM2792M
6
Changes required to meet DOE 2004 Energy
Standard; 3.0 to 3.2 cu. ft. basket. Single-piece
agitator replaced by dual action, added bleach
dispenser, fabric softener dispenser, basket finish
changed from speckle porclein to white,
domestic inlet hoses.
1-yr labor & 3-7-10-yr parts warranty
High Efficiency Commercial Washers
27’ MECHANICAL METERCASE MODEL
High Efficiency top-loader, 3-cycle, 2-speed,
CAW2762KQ 3-temperature, 2-water levels, dual-action agitator,
3-cu ft. capacity. Hidden lid switch.
Extra heavy coat finish front panel. Color coded fill
hoses with brass couplings. Coinslide ready,
Can be converted to card reader with aftermarket kit.
3-4-7-10-yr parts warranty
Commercial Dryers
OLD MODEL
OLD MODEL DESCRIPTION
CEM2750JQ
MECHANICAL METERCASE
ELECTRIC DRYER
COINSLIDE EQUIPPED $1 VEND
2-7-yr parts warranty
(Electric)
CGM2751JQ
(Gas)
NEW MODEL
CEM2750KQ
(Electric)
MECHANICAL METERCASE
GAS DRYER
COINSLIDE EQUIPPED
2-7-yr parts warranty.
CGM2751KQ
(Gas)
NEW MODEL DESCRIPTION
MECHANICAL METERCASE
ELECTRIC DRYER
COINSLIDE EQUIPPED $1 VEND
1-yr labor (begins 7/1/03) 3-7-yr parts warranty
MECHANICAL METERCASE
GAS DRYER
COINSLIDE EQUIPPED
1-yr labor (begins 7/1/03) 3-7-yr parts warranty
MECHANICAL METERCASE
MECHANICAL METERCASE
ELECTRIC DRYER
ELECTRIC DRYER
CEM2760JQ
CEM2760KQ
Money acceptors not included. Designed for coinslide,
Money acceptors not included. Designed for coinslide,
(Electric)
(Electric)
can accept card and drop retrofit kits are the same.
can accept card and drop retrofit kits.
3-7-yr parts warranty
2-7-yr parts warranty
MECHANICAL METERCASE
MECHANICAL METERCASE
GAS DRYER
GAS DRYER
CGM2761JQ
CGM2761KQ
Money acceptors not included. Designed for coinslide,
Money acceptors not included. Designed for coinslide,
can accept card and drop retrofit kits.
(Gas)
(Gas)
can accept card and drop retrofit kits.
3-7-yr parts warranty
2-7-yr parts warranty
CEP2960JQ
(Electric)
CGP2961JQ
(Gas)
CEE2990EW
(Electric)
CGE2991EW
(Gas)
ELECTRONIC EMS1000
29” ELECTRIC DRYER
COIN READY/Money acceptors not included
2-3-7-year parts warranty
CEP2760KQ
(Electric)
ELECTRONIC EMS1000
29” GAS DRYER
COIN READY/Money acceptors not included
2-3-7-yr parts warranty
CGP2761KQ
(Gas)
ELECTRONIC EMS2000/FULL CONSOLE
29” ELECTRIC DRYER
CARD ONLY/Factory card equipped.
2-3-7-yr parts warranty
CEE2790KQ
(Electric)
ELECTRONIC EMS2000/FULL CONSOLE
29” GAS DRYER
CARD ONLY/Factory card equipped.
2-3-7-yr parts warranty
CGE2791KQ
(Gas)
ELECTRONIC EMS1000
27” ELECTRIC DRYER
COIN READY/Money acceptors not included
3-7-yr parts warranty
ELECTRONIC EMS1000
27” GAS DRYER
COIN READY/Money acceptors not included
3-7-yr parts warranty
ELECTRONIC ADVANTECH™ FULL CONSOLE
27” ELECTRIC DRYER
7.4 cu. ft. drum
CARD ONLY!/ Card reader not included.
4-7-yr parts warranty
ELECTRONIC ADVANTECH™ FULL CONSOLE
27” GAS DRYER
7.4 cu. ft. drum
CARD ONLY!/ Card reader not included.
4-7-yr parts warranty
CEE2760KQ ELECTRONIC ADVANTECH™ METERCASE MODEL
(Electric)
27” DRYER
CGE2761KQ
(Gas)
REK2950KQ
(Electric)
RGK2951KQ
(Gas)
7
7.4 cu. ft. drum
Money acceptors not included.
4-7-yr parts warranty
ROPER MECHANICAL METERCASE MODEL
29” DRYER
COINSLIDE EQUIPPED/$1.00 vend
90-day labor & 2-yr parts warranty
Stacked Commercial Dryers
OLD MODEL
OLD MODEL DESCRIPTION
NEW MODEL
CSP2740KQ MECHANICAL STACK DRYER WITH SOLID DOORS CSP2760KQ
7.4 cu. ft. drum, money actuators not included.
Designed for coinslide, can accept card and drop
CSP2741KQ
CSP2761KQ
retrofit kits. 3-7-yr parts warranty
CSP2760JQ MECHANICAL STACK DRYER WITH GLASS DOORS CSP2760KQ
7.4 cu. ft. drum, money acceptors not included.
Designed for coinslide, can accept card and drop
CSP2761JQ
CSP2761KQ
retrofit kits. 2-7-yr parts warranty
NEW MODEL DESCRIPTION
MECHANICAL STACK DRYER
WITH GLASS DOORS
Solid doors may be ordered as an accessory kit,
at time of product order, Whirlpool part #4396720.
7.4 cu. ft. drum, designed for coinslide money
acceptors not included, can accept card or
drop retrofit kit 3-7-yr parts warranty
ELECTRONIC EMS2000 CARD STACK DRYER
ELECTRONIC ADVANTECH™ STACK DRYER
CSP2770KQ
Single board. 7.0 cu. ft. drum, factory card reader
Dual boards, 7.4 cu. ft. drum, money acceptors not
equipped.
included, can accept card reader, drops or slide.
2-7-yr parts warranty
(Top and bottom dryers need not have the same type
(Cannot be converted to coin without substantial
of money acceptor!)
CSP2771HW
CSP2771KQ
modification not supported by Whirlpool. Set-O-Matic
4-7-yr parts warranty
coin drop may fit. Consult Set-O-Matric.)
CSP2770HW
On Premise Commercial Dryers
GCEM2990L
ON PREMISE FULL CONSOLE
ELECTRIC DRYER
1-yr labor & 3-yr parts warranty
GCEM2990M
GCGM2991L
ON PREMISE FULL CONSOLE
GAS DRYER
1-yr labor & 3-yr parts warranty
GCGM2991M
8
ON PREMISE FULL CONSOLE ELECTRIC DRYER
Model stay the same; ending changes to M-series
1-yr labor & 3-yr parts warranty
ON PREMISE FULL CONSOLE GAS DRYER
Model stay the same; ending changes to M-series
1-yr labor & 3-yr parts warranty
NEW MILITARY LEASES:
2nd and 3rd YEAR PARTS COVERAGE
Subject: Military Lease Warranty Fulfillment on Laundry Products, Revised!
There has been a change in warranty policy on Whirlpool’s domestic laundry products used in
Government lease programs. They will now have a 1-year labor and 3-year parts warranty.
•
All Whirlpool domestic laundry products come with a 1-year part and 1-year labor
warranty.
•
To obtain parts during the 2nd and 3rd year coverage for parts, the Special
Authorization box must be checked, and a code must be placed in the Special
Authorization Area of the NARDA form.
•
This code will also be used for first year labor and third year parts coverage on the
model: CSP2760HW.
•
This procedure applies only when sold through Military Lease programs.
SPECIAL AUTHORIZATION CODE: S40038
See Example A, field 1 / Example B, field 21 / Example C, field 7 (Pages 66 - 70)
MODEL NUMBERS
S40038 COVERS
CSP2760HW
1st year labor/3rd year parts (2-year parts already covered)
CSP2760K
1st year labor (3-year parts already covered)
All of the following models: Authorization Code S40038 Covers - 2nd and 3rd year parts.
GSW9545
LEQ8857
LER4634
LSR6232
LXR7244
GWH9200 GWH9100
GEW9200 GGW9200
LTE6234D LTG6234D
LTE5243D LTG5243D
Special Procedure DOES NOT APPLY to on premise models (GCAM/GCEM/GCGM) as these
and other noncurrent models that begin with “GC” that already have 1-year labor and
3-year parts warranty.
CAUTION! Audits will be performed to insure proper application of this procedure.
9
METERCASE AND COIN BOX PARTS
MANUFACTURER INFORMATION
WHIRLPOOL
ESD
GREENWALD
1800 Benson Rd. 6012
270 New Jersey Drive Fort
212 Middlesex Ave.
Benton Harbor, MI 49022
Washington, PA 19034
Chester, CT 06412-1254
[email protected]
[email protected]
[email protected]
1 (800) NO BELTS
1 (800) 523-1510
1 (800) 221-0982
MONARCH COIN
AND SECURITY INC.
SET-O-MATIC
P. O. Box 427
291 Adams Boulevard
Covington, KY 41012
Farmingdale, NY 11735
[email protected] www.setomatic.com/form.htm
1 (800) 462-9460
1 (631) 752-8008
34
33
35b
32
35a
SEE CROSS REFERENCE PARTS LIST ON NEXT PAGE
10
METERCASE AND COIN BOX PARTS CROSS REFERENCE
KEY
PART NAME
WHIRLPOOL
PART
NUMBER
ESD
PART
NUMBER
GREENWALD
PART
NUMBER
MONARCH
PART
NUMBER
1
Meter Case
3406994
N/A
68-1245
N/A
1
1
1
2
3
4
Meter Case
Meter Case
Meter Case
Funnel, Coin
Screw, 10-32 x 3/16
Nut, Cage
Meter Case
Conversion Kit
Bolt, 5/16-18 2.5
Bolt, 5/16-24 1
Timer
Door, Service
3951145
3402835
3978748
385421
339805
90406
N/A
N/A
N/A
N/A
N/A
N/A
8316238
N/A
68-1240
68-1240
68-1245
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
3353994
3349065
Model Specific
3351138
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1787 Washer
1788 Dryer
5
6
6
7
8
COMMENTS
All 27” J-line product will retrofit for old
meter case on washers only.
Washer only prior to J-line.
Meter case for 29” dryer prior to J-line.
29” dryer meter case for J-line.
Must be removed to install coin drop
–
–
Contains adapter plate (29), coin funnel (2)
and screws
–
–
GO TO PART LOOK UP
–
Contains V8 coinslide, washer and dryer coinslide
extensions & mounting bolt extension screws,
decal sheet, money box & key, and service door
lock and key, installation instructions
–
–
–
Long clutch arm.
Short clutch arm.
–
–
–
9
Vertical 8 Coin Kit
(washer and dryer)
3954807
72093
10
11
13
14
14
15
17
18
Cushion, Case
Bracket, Timer
Plate, Mounting
Clutch, Timer
Clutch, Timer
Screw, Timer
Bracket, Mounting
Screw, Set
19
Key, Front Lock
3348850
385575
3353813
3976267
385571
3400064
3347825
98654
358288
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Multiple
Options
20
Money Box With Key
8316525
72101-XD
21
Vertical 8 Coin Slide
8316520
V8-200
(71689)
N/I
22
Coin Drop
Service Door Key Only
N/A
N/A
N/A
N/A
23
Service Door Lock
8316526
0400ET
8316522
21053
68-1164
15A-007
Mechanical Timer Models
8316523
3390424
21064
N/A
21921-21755
(slide mount)
72119
(metercase
mount)
84-1135
84-2037
15A-008
N/A
16A-KIT-01
Universal
Switch Kit
For All
Coinslides
Freestanding mechanical dryer models
CSP Stack dryer model only
24
25
26
Coinslide Extension
Washer
Coinslide Extension Dryer
Coinslide Extension Dryer
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Multiple
Whirlpool to be used with 358290 only.
GR-888
Options
Keys cannot be ordered separate from the box
GBX-(lock
without the key # listed inside the box. If key and
code Letter
UG800B
number are lost, the box must be drilled and
A, N, T, D or M)
replaced
V8L-001
All coinslides need the appropriate extensions to
Chrome
20-3020
operate the washer or dryer, see items 24-27
V8L-005 Black
Set-O-Matic Part Number S4EMS-U1.
N/A
N/A
–
N/A
8-20-777
Each manufacturer has several lock +key
N/A
68-1174-32-777
assemblies
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
KIT1818
(Vertical 8 slide
mount)
27
Coinslide Extension,
EMS1000 washer
and dryer
N/A
28
Bolt, Slide Mechanism
8316521
21749
77-83-8
N/A
29
Coinslide adapter plate
279950
N/A
N/A
N/A
N/I
35a
35b
Decal Kit
Insert, Blank
Insert, $.25
8316524
8316264
8316265
72097
21216
21193
N/A
N/A
N/A
30
OPL Coinless Actuator
4396490
N/A
1711
N/A
N/A
2001-OPL-SD
2001-OPL-D
2001-OP;-W
N/A
11-000-252
2001-WP-EMW
N/A
N/A
11-000-251
2001-WP-EMD
N/A
N/A
11-000-253
2001-WP-EMSD
N/A
31
31
31
Card Reader Kit
Washer
Card Reader Kit
Dryer
Card Reader Kit
Stack Dryer
11
N/A
Fits both washer and dryer. These numbers also
fit ADVANTECH™ models
Thread lengthened to accommodate extra
thickness of mounting plate. Whirlpool stock
current. Other manufacturers may have mixed
long and short stock. Short thread will work.
Comes factory installed. Must be in place to install
coinslide. Must be removed to install coin drop
For pricing on the front of the coinslide
To reduce coinslide price
To increase coinslide price
Stack Dryer (includes console lock) with 8-1223
Single Dryers
Washers
Fits all J and K-line mechanical models, Items 29
and 2 must be removed to install kit.
Fits all J and K-line mechanical models, Items 29
and 2 must be removed to install kit.
Fits all J and K-line mechanical models, Items 29
and 2 must be removed to install kit.
METERCASE AND COINBOX PARTS CROSS REFERENCE
KEY
PART NAME
WHIRLPOOL
PART
NUMBER
ESD
PART
NUMBER
GREENWALD
PART
NUMBER
32
Front Lock Assembly
358290
0300-ETWH
8-1001-49
33
Dryer Timer
3387975
N/A
50-1232-6
34
Dryer Timer Cams
3-Pin (60 minutes)
4-Pin (45 minutes)
6-Pin (30 minutes)
9-Pin (20 minutes)
12-Pin (15 minutes)
3387974
339855
343777
339854
339853
MONARCH
PART
NUMBER
EXT030-A
For most
applications
N/A
N/A
N/A
12
COMMENTS
Fits all K-line product and older models, Lock
blank must be removed to install front lock
Includes 4-pin cam, fits all mechanical Whirlpool
and Roper commercial dryers
PACKED WITH EVERY MECHANICAL
PRODUCT.
ALSO AVAILABLE AS SERVICE PARTS
OPTIONAL SERVICE PARTS NOT PACKED
WITH PRODUCT.
ADVANTECH™ MONEY ACCEPTOR CROSS REFERENCE
10
6
2
1
5
7
3
8
4
9
MANUFACTURER
K
E
Y
PART
DESCRIPTION
1 Full Console Reader
2 Metercase Reader
3
Money Box
with Key
4
Metercase
Coinbox Blank
5
Single Coin Drop
6
Dual Coin Drop
7
Vert 8 Coinslide
8-9
Slide Extension
and Switch
10 Auxiliary Card Reader
Housing
ESD
270 New Jersey Drive Fort
Washington, PA 19034
[email protected]
1 (800) 523-1510
GREENWALD
212 Middlesex Ave.
Chester, CT 06412-1254
[email protected]
1 (800) 221-0982
MONARCH COIN
AND SECURITY INC.
P. O. Box 427
Covington, KY 41012
[email protected]
1 (800) 462-9460
MUNZPRUFER/BMC
Technologies. Inc.
1911 Cauley Ave.
Panama City Beach, FL 32407
[email protected]
1-(850) 249-2222
11-000-261
11-000-262
2001-ADV-150T
2001-ADVM-150T
N/A
N/A
BGNLNB-XD
UG800B
N/A
N/A
N/A
GBX-(lock code letter
A, N, T, D or M
11-000-902
8-1223
N/A
N/A
N/A
N/A
41-1171*
41-1172*
20-00-000-XXX
(XXX is factory preset vend price)
F94*
F95*
21921-21755
(VERTICAL 8)
KIT 1818 (VERTICAL 8)
N/A
N/A
2001 - ADVM - DUAL
(includes reader)
N/A
N/A
V8-001CHROME
V8-005 BLACK
16A-KIT-01
Universal Switch Kit
for all Chutes
N/A
71689
N/A
N/A
*STATE COINAGE TYPE (U.S. QUARTERS, DOLLARS OR CANADIAN QUARTERS, DOLLARS, ETC.)
THE LISTED MONEY ACCEPTORS ARE NOT TESTED AND APPROVED FOR USE BY WHIRLPOOL
CORPORATION. IT IS THE RESPONSIBILITY OF THE MONEY ACCEPTOR MANUFACTURER TO INSURE
COMPATIBILITY AND OPERATION WITH THE WHIRLPOOL CORPORATION ADVANTECH™ PRODUCT.
MODIFICATION MAY VOID THE WHIRLPOOL CORPORATION WARRANTY.
13
ROPER COMMERCIAL LAUNDRY
WASHER FEATURES
RAK2751KQ – 27"
•
Coin Kit Installed – Ready for Operation,
factory preset for $1.00 vend
•
Extra-Large, 2.5 Cu. Ft. Wash Basket
•
3 Cycles: Regular/Heavy (Hot),
•
•
•
Permanent Press (Warm), Color Fast (Cold)
•
Reliable One-Piece Agitator
•
Direct-Drive, 1/2-HP Motor with
Built-In Overload Protector
•
PowderPlus™ Top and Lid Finish
•
Add Fabric Softener Indicator
•
Push-Button Controls
•
Easy-to-Follow Lid Instructions
•
Self-Leveling Rear Legs
•
Cycle Status Lights
•
White-on-White Styling
•
•
•
•
•
•
•
•
NOTE: The washer is equipped with a
wraparound cabinet and does not have a
removable front panel. The wraparound
cabinet consists of the cabinet, top, lid and
metercase assembly. This assembly must be
removed for tub, basket, or suspension
service, as on noncommercial Whirlpool
models.
DRYER FEATURES
REK2950KQ – 29" Electric
RGK2951KQ – 29" Gas
Coin Kit Installed – Ready for Operation,
factory preset for $1.00 vend
7.0 Cu. Ft. Capacity Drum
3 Cycles: Regular/Heavy (High Heat),
Permanent Press (Medium Heat),
Knits/Delicates (Low Heat)
Top-Mounted Lint Filter
PowderPlus™ Top Finish
Reversible Side-Swing Door
1/3-HP Motor with Built-In Overload
Protector
Push-Button Controls
Easy-to-Follow Console Instructions
Cycle Status Lights
White-on-White Styling
WARRANTY
90-Day FULL (parts and labor) on the entire product, 2-Year LIMITED (parts only) on the entire product.
14
2001 K-LINE PRODUCT IMPROVEMENTS
Mechanical Line:
After May 1st, 2001 Production
Washer Hidden Lid Switch
3. Rotate the console up into the service
position
COMPLAINT:
Intermittent spin, no spin, lid switch must be
replaced as a result of customer tampering.
CAUSE:
Lid switch location and design creates
opportunity for consumer to insert objects
into the switch actuator opening damaging
the switch.
CORRECTION:
Product built after May 1st, 2001 come
factory equipped with a hidden lid switch.
The sealed tamper proof design eliminates
issues related to improper usage. To access
the switch, proceed as follows:
4. Disconnect the main harness connector
from the hidden lid switch connector.
5. Remove the 5/16” hex-head screw from
the hidden lid switch ground wire.
6. Press the locking arm on the lid switch
connector to release it, then push the
connector out of the cutout.
7. Remove the two hidden lid switch
mounting screws.
8. Raise the washer lid.
9. From the left side of the unit, reach
between the cabinet top and the tub ring
and grasp the hidden lid switch. With
your other hand, press the release tab on
the hidden lid switch, and remove the
switch from the cabinet top.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.
1. Unplug unit or disconnect power.
2. Remove the two T-15 Torx screws from
the console by turning them
counterclockwise.
15
Electrical Shock Hazard
Connect green ground wire to ground
screw.
Failure to do so can result in death or
electrical shock.
14. Reinstall the 5/16” hex-head screw
connecting the lid switch green ground
wire to the washer top.
15. Reinstall the two switch mounting screws.
10.To reinstall the switch, mount the switch
into the washer top by first inserting the
locking arm toward the back of the
washer.
11. Push the release tab through the forward
hole in the washer top.
12. Insert the ground wire through the
harness connector opening in the washer
top.
13.Insert the harness connector into the
harness connector opening and lock into
place.
16
New Design Stack Dryer Collar
Improved Console and Graphics
Freestanding Models
All product consoles have been upgraded to
a brushed stainless finish, washer model
CAE2761KQ0 is pictured.
The stack dryer collar assembly was
redesigned with the introduction of the K-line
product to enhance product security,
flexibility, ease of operation and appearance.
The new collar assembly, part #3978853
features:
NOTE: The new collar will not retrofit older
models.
1. A taller profile vs. previous designs, now
offering a larger control panel opening.
2. The same removable money acceptor
adapter plate as freestanding models to
allow installation of coinslides, coin
drops, card readers or coinless actuators.
3. Deeper coinbox openings to
accommodate a larger coinbox.
4. Improved security around the money
acceptor and coinbox openings.
5. A new control panel design for increased
security by using push-button switches in
place of rotary controls.
6. Improved industrial indicator lamps on
mechanical models.
17
ON PREMISE/GOVERNMENT LEASE
MODEL IMPROVEMENTS
3. For washer and dryer timer service,
remove the console retaining screws,
pull the console slightly forward to
release the end caps and rotate the
console open into the service position.
4. Proceed to next page and follow
instructions for J-line and L-line timer
installation.
J-LINE WASHERS
J-line washers have a single push to start
button to actuate the single cycle. The button
comes from the factory depressed with the
cycle partially completed as a result of
production line testing. Upon cycle
completion, the start button ramps out to the
start position to allow start of the next cycle.
On Premise/Government Lease models
GCAM2792LQ (washer), GCEM2990LQ
(electric dryer) and GCGM2991LQ (gas
dryer) contain the following new features:
1. Brushed stainless look console.
2. New bi-directional positive detent 8-Cycle
washer timer with extra rinse replaces the
one cycle push to start timer, increasing
features and reducing service issues.
3. New 3-cycle dryer timer replaces
previous single cycle slide timer.
GCAM2701JQ0 (PUSH TO START)
The timer is mounted to the console with
four 5/16" hex head screws. Care must be
taken during reassembly to insure proper
wiring harness routing and timer shaft
insertion into the start button see service
pointer, part #L8178226 (Page 45)
To service the timer, proceed as follows:
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.
1. Unplug unit or disconnect power.
2. For dryer timer service, remove the 1⁄4”
retaining screws from the console back
panel and remove the panel.
18
L-LINE WASHERS
Retaining Tab
Shaft in Release
Position
Mounting Tab (4)
Shaft in Retain
Position
4. To remove the timer, release the timer
retaining tab in the console by pulling it
away from the console while sliding the
timer toward the water level switch.
Knob removal instructions
printed on timer.
L-line washers use an 8-cycle Delta style
timer. This timer can be turned clockwise or
counterclockwise to select a cycle. The
beginning of each cycle has a positive
detent, or a click to help locate where it
starts.
The timer is mounted to the console using
L-brackets and a finger-release mounting
tab. The timer knob must be released prior
to timer removal.
1. Push the timer knob in, then hold the
slotted rod end on the back of the timer
with pliers.
Push Tab Up, then Push Timer toward Endcap
5. To reinstall the timer knob, make sure the
timer shaft is in the release position as
illustrated at top of page.
6. Align the retaining tabs on the timer knob
with the timer shaft retaining holes.
M-LINE WASHERS
2. Pull the timer knob out making sure the
rod in the center of the timer shaft does
not move.
3. Pull the timer knob off of the timer.
New Features were added to the M-line
starting with production in the 2nd quarter of
2003, including an energy upgrade, 3.2 cu.
ft. basket, dual action agitator and a bleach
dispenser.
19
L-LINE DRYERS
J-LINE DRYERS
The timer was redesigned to allow multiple
cycle selections. The timer style and
mounting is now the same as residential
models. The timer is secured to the console
with two 5/16" hex head screws. The timer
knob is a pull off design.
J-line used the same timer that was used on
all commercial models, which at that time
incorporated a slide and cam mechanism,
with a removable timer cam used for
changing cycle time. The timer is cumulative
and additional actuations of the timer slide
will add cycle time. Added cycle time is
dependent on the timer cam installed. All
GCEM2990JQ, GCGM2991JQ models are
factory equipped with the 45 min. 4-pin timer
cam.
20
SERVICE ISSUES
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or electrical shock.
ADVANTECH™ CONTROL GENERATED ERROR CODES
DISPLAY
0FF
0FF
0FF
0FF
0FF
. 0FF.
ERROR
PROBLEM
POSSIBLE CAUSE
REPAIR PROCEDURE
TERM.
Disable manual Out of Service, run
Service person placed machine service routine. Press the service
Washer or dryer does not operate. out of service. See MANUAL switch, push and release keypad 2.
Warm LED will blink. Buttons 1-6
OUT OF SERVICE
now remapped for service routine.
Machine has been set to be
Disable special pricing option
unavailable for customer use by
manually or through loading a
template without time bound
Washer or dryer does not operate. means of one of the three owner
special prices. See SP1, SP2
specials. See installation
and SP3 (special price) in set up
considerations section.
table.
No money device is enabled Enable the coin drop, coinslide and/
or Smart Card. See OWNER
during machine setup.
Washer or dryer does not start.
SETTINGS.
Check to insure the proper coin
drop template is installed. Check
Owner Setting is enabled but
the connector position on the board,
coin drop is not installed.
single drops plug into COIN 1 only.
Coin drop connector is
A coin drop error has occurred.
Double drops lower value coin plugs
unplugged.
into COIN 1. Higher value into
Coin drop connector is plugged
COIN 2. Check coin timing settings
into the wrong connector.
in template vs. manufacturer’s
recommendations.
Lid was not opened between the
Run the service routine to reset the
end of the cycle and the
Washer does not start
machine.
1st spin of the next cycle.
Check the template installed. Make
sure the installed template matches
the chosen money acceptor. If a
card reader template and a reader
A SMART card reader is
Auxiliary device error (SMART card
are installed, inspect all connection P11 AUX
enabled in the template but a
or other device connected to the
pins on the harness from the AUX connection
reader is not installed.
auxiliary port.)
port to the card reader for corrosion at control.
or bent connections. Reconnect
harness and route separately from
washer harness! If control output
voltage not present, replace control.
If output voltage per spec., replace
reader.
Check the installed template to
A template has been loaded to insure the money acceptor installed
the control that does not match matches the loaded template. On
Washer or dryer does not operate. the money acceptor installed.
stack dryers make sure the upper
On stack dryers the display
display is routed to the upper (rear)
harness may be reversed.
board and the lower display to the
front board.
21
WIRE
COLOR
READ
5VD
will be
pressent
across
pins 1-3
and 2-3
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or electrical shock.
ESD CARD READER GENERATED ERROR CODES
DISPLAY
00h
01h - 30h
30h - 3Fh
10h - 4Fh
50h - 5Fh
D0h
D1h
D2h
D3h
D4h
D5h
D5h - E3h
PROBLEM
No error
POSSIBLE CAUSE
Transaction may have not been
completed.
REPAIR PROCEDURE
Reinsert card and try again.
Reinsert card. Try card in another
Bad card or reader did not read
machine. IF the card works in a
card
second machine, clean card reader.
There is an error within the card Reinsert the card. Replace card
Reader error
reader if error occurs frequently.
reader.
There is an error within the card Clear reader with initialization card.
Card reader setup, audit error
Replace reader if occurs frequently.
reader
Reinsert card and retry transaction.
There is an error within the card
Internal card reader error
Replace reader if error occurs
reader
frequently.
Inserted setup card does not Reprogram the setup card and retry.
Bad machine type
match the machine type of the
template.
Incorrect card inserted, card Reinsert card if error reoccurs, insert
Convert balance overflow-card
another card.
damaged or incorrect program.
related
Remove wiring harness from reader
and ADVANTECH ™ board. Inspect
Communications error,
all connection pins on the harness
ADVANTECH™ control link
bad card reader to
from the AUX port to the card reader
control link
for corrosion or bent connections.
Reconnect harness and route
separately from washer harness.
Remove wiring harness from reader
and ADVANTECH™ board. Inspect
all connection pins on the harness
Unrecognized command from control
Communications error,
from the AUX port to the card reader
bad card reader to
for corrosion or bent connections.
control link
Reconnect harness and route
separately from washer harness.
Reinsert card and remove slowly.
Card read error
Remove wiring harness from reader
and ADVANTECH™ board. Inspect
Card pulled early.
all connection pins on the harness
Command out of sequence-bad
Bad reader to ADVANTECH™ from the AUX port to the card reader
reader to ADVANTECH™ control link
control link, loose connections for corrosion or bent connections.
or EMI.
Reconnect harness and route
separately from washer harness.
Remove wiring harness from reader
and ADVANTECH™ board. Inspect
all connection pins on the harness
Assorted ADVANTECH™ link errors
Bad reader to ADVANTECH™ from the AUX port to the card reader
control link, loose connections for corrosion or bent connections.
or EMI.
Reconnect harness and route
separately from washer harness.
Card reader error
22
GREENWALD CARD READER GENERATED ERROR
CODES
DISPLAY
NO
SETUP
PULL
CARD
E00
E01
E02
E03
E04
E05
E06
E07
E10
E30
E40
PROBLEM
POSSIBLE CAUSE
REPAIR PROCEDURE
Washer or dryer will not start when a
Program and insert the setup card
A card reader has been installed
SMART card is inserted in the card
per the instructions of the card
but not setup
reader.
reader manufacturer.
Card is inserted in the reader.
Card left in the reader too long
Remove card.
Machine may or may not operate
Inspect the card for damaged
Card put in the reader upside
Card fail error
contacts. Replace as necessary.
down, invalid or damaged card
Contacts must be facing up. Try
another card.
User card does not match to
Check to make sure card in
Blocked PIN error
machine location or PIN on the templated for the current location.
card did not match the reader.
Card must be reprogrammed.
PIN of card not recognized by
Obtain proper card for current
Invalid PIN error
reader.
location.
The customer ID on the inserted The inserted card does not have
card does not match the operator access to the current location. User
Invalid Customer ID
must obtain card assigned to
ID programmed into the reader.
current location.
Location number of the card
Card reader setup must be
Invalid Location error
reader has been corrupted.
reprogrammed.
Obtain
a
properly programmed
A non-Greenwald card has been
Greenwald card for the desired
Card not supported error
inserted into the reader.
function to be performed.
Reinsert
card into reader. If error reError writing information to card.
Card erase error
displays, try another card.
Blank management card inserted Properly set up management card
Invalid or missing setup
for the current machine and location
into reader.
using SMS.
Card reader did not complete the
Reinsert the user card and try
User Card read error
vend transaction.
again.
Reinsert
the
data
collection card. If
Error in collecting data from the
Data collection error
card reader to the collection card.error re-displays, insert another data
collection card.
Error in reception of setup
Reinsert the setup card. If error reSetup card error
information.
displays, reprogram setup card.
23
COINSLIDE INSTALLATION INSTRUCTIONS
AND DRYER CYCLE TIME CHANGES
WHIRLPOOL/ROPER COMMERCIAL LAUNDRY
Coinslide Applications
Whirlpool Corporation Coinslide Kit, part number 3954807 is designed to fit all metercase models built since 2000.
The coin box kit will not fit models built since 2000. The coinslide and extensions in the kit will fit all metercase
models from approximately 1980 forward.
WASHERS
CAE2761KQ0 CEE2760KQ0
CAE2762KQ0 CEE2760KQ1
DRYERS
ADVANTECH™
CGE2761KQ0 YCEE2760KQ0
CGE2761KQ1 YCEE2760KQ1
EMS1000
CAP2761JQ0 CEP2760KQ0 CGP2761KQ1
CAP2761KQ0 CEP2760KQ1 YCEP2760KQ0
CAP2762JQ0 CGP2761KQ0 YCEP2760KQ1
COIN EQUIPPED
RAK2751KQ0 REK2950KQ0 CEM2750JQ0
CAM2752JQ0 REK2960KQ1 CEM2750KQ0
CAM2752KQ0 RGK2951KQ0 CEM2750KQ1
RGK2951KQ1 CEM2750KQ2
CAM2761JQ0
CAM2761KQ0
CAM2762JQ0
CAM2762KQ0
HE TOPLOAD
CAW2762KQ0
COIN READY
CEM2760JQ0
CEM2760KQ0
CEM2760KQ1
CEM2760KQ2
CGM2761KQ1
CGM2761JQ0
CGM2761KQ0
CGM2761KQ2
YCEM2760JQ0
YCEM2760KQ0
YCEM2760KQ1
YCEM2760KQ2
24
CGM2751JQ0
CGM2751KQ0
CGM2751KQ1
CGM2751KQ2
STACK DRYERS
CSP2770KQ0
CSP2771KQ0
COIN READY
CSP2740KQ0
CSP2740KQ1
CSP2740KQ2
CSP2741KQ0
CSP2741KQ1
CSP2741KQ2
CSP2460KQ0
CSP2760KQ1
CSP2760KQ2
CSP2761KQ0
CSP2761KQ1
CSP2761KQ2
MECHANICAL DRYER CYCLE TIME CHANGE:
ALL MODELS
All dryers come with the 45 minute timer
cams installed from the factory.
• #339855 4-Pin (45 Min.)
Factory installed
Available from Whirlpool Corporation as
service parts are:
• #339854 9-Pin (20 Min.)
• #339853 12-Pin (15 Min.)
3. Decide on the appropriate cycle time
desired. A 45 minute cam is factory
installed. A 60 minute cycle is
recommended on all 27” wide models.
NOTE: The same timer part number is used
on all dryer models prior to the L-Line. The
mounting differs between the stack models
and single models.
To change the timer cam, proceed as
follows:
4. On single dryers unlock the metercase
access panel and remove the panel. The
timer will be visible inside the metercase.
This instruction sheet is designed to guide
the user through a cycle time change
procedure for both freestanding and stacked
commercial mechanical dryers. The dryer
cycle time must be selected prior to money
acceptor installation.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.
1. Disconnect or unplug machine from
electrical power (if connected).
2. If new install, remove the installation kit
from the dryer. On single dryers, this kit is
packed in the drum of the product.
The kit contains:
• 1 ea. #343777 timing cam 6 pin
(30 minutes)
• 1 ea. #3387974 timing cam
3 pin (60 minutes)
• 4 ea. dryer feet
On stacked dryers the kit is located in
the left coinbox or coinslide opening. The
kit part #3390615 contains:
• 2 ea. #343777 timing cam
6 pin (30 minutes)
• 2 ea. #3387974 timing cam
3 pin (60 minutes)
• 2 ea. #3390424 slide extensions
• 4 ea. #96435 (or #340086)
machine screws
On stack dryers unlock the control panel
lock if installed and open the console by
lifting it up and off of the bottom mounting
flange.
25
NOTE: Excessive pressure applied to the
control panel when in the service position
can damage wiring harness connections
causing the dryer not to operate. Be sure to
check all wiring harness connections are
secure prior to closing the control panel after
conducting service or money acceptor
installation.
5. Locate the timer(s) within the metercase
or collar. The timer(s) are located behind
the upper opening in the metercase or
collar.
6. Turn the timing cam counterclockwise by
hand until the “V” shaped notch lines up
below the ratchet tooth.
8. Install the desired cam onto the timer
shaft, making sure the cam is aligned
onto the drive-lug alignment tabs.
NOTE: The cam must be installed and
bottomed onto the timer alignment tabs for
proper dryer operation. If the cam is not
bottomed on the timer shaft, the dryer cycle
will never stop allowing free vends.
Not Bottomed
V-groove in timing cam not aligned
V-groove in timing cam aligned, remove cam by
pulling up
7. Remove the factory installed 45 min.
timing cam by lifting the cam off of the
timer drive lug by hand, or by carefully
inserting a small flat blade screwdriver
under the timing cam. The timing cam
has alignment slots of different lengths
on either side of a central hole; the cam
can only be installed one way. Step 7-11
must be repeated for each dryer.
26
Bottomed
COINSLIDE INSTALLATION
1. MECHANICAL WASHERS
Mount the coinslide extension to the
coinslide using the retaining screws (#96435
or #340086, two per coinslide) as pictured
below. The timer clutch roller must be facing
down.
For this installation instruction, Whirlpool
Corporation part #3954807 is referenced.
Each kit contains:
#8316520
V8 coinslide (adjustable from
0-$2.00 vend)
#8316522
Washer coinslide extension
#8316523
Freestanding dryer coinslide
extension (not used on CSP
stack dryers)
#8316521
Coinslide mounting bolt
#96435 or Extension screws
#340086
Extension screws
#8316525
Money box and key
#8316526
Access panel or control panel
lock and key
#8316524
Decal kit and instruction sheet.
As this is a broad application kit designed to
fit both freestanding mechanical washers
and dryers, there may be unused parts
based on the chosen application.
For mechanical stacked dryers, the coinslide
extensions come packed with the dryer. The
stack dryer coinslide extension is also
available separately as listed on the previous
page. Coinslide extensions for electronic
models are not manufactured by Whirlpool,
but are available through coinslide
manufacturers, see www.whirlpoolcorp.com/
cltpsc, technical information, metercase
cross reference or pages 11-13 of this
manual.
2. MECHANICAL DRYERS
Mount the coinslide extension to the
coinslide using the retaining screws (#96435
or #340086, two per coinslide) as pictured
below. The dryer extension is not directional
and can be reversed without impact to the
operation of the dryer.
3. MECHANICAL STACK DRYER MODELS
Mount the coinslide extensions to both
coinslides using the retaining screws
(#96435 or #340086, two per coinslide)
included with the dryer as pictured below.
MOUNTING COINSLIDE EXTENSIONS TO
THE COINSLIDE
On single washers and dryers, there is a
single extension and coinslide. On stack
dryers, there are 2 coinslides and extensions
per stack unit.
NOTE: On stack dryers the coinslide
extensions must be installed with the part
number facing up and the bend facing down
on both slides. The timers are mounted one
facing up and one facing down. This is
normal, the coinslide extensions contact the
timer differently for the left and right timers.
27
4. ALL ELECTRONIC MODELS
A. Remove the coinslide return spring.
E. Select the desired vend price amount
(0-$2.00) required. The factory preset is
$1.00. If another vend price is desired,
follow the instructions under the vend
price change section of this instruction
manual, starting on page 34.
B. Remove the two screws on the top of the
coinslide behind the mounting flange and
mount the coinslide switch assembly onto
the coinslide per the manufacturer’s
instructions enclosed with the switch kit.
C. Turn the coinslide over and remove the
coinslide extension screws if installed.
D. Attach the extension to the underside of
the coinslide with the screw heads facing
down.
Coinslide upside down, extension
must go over mounting surface
Side view of coinslide detailing
proper extension mounting
28
INSTALLING ASSEMBLED COINSLIDE WITH EXTENSION
Electronic models require several additional
steps to install the coinslide and extension
assembly.
For ADVANTECH™ models, skip to step 4.
NOTE: On EMS1000 models the switch
circuit is 120VAC. As a result the coinslide
must be grounded. On ADVANTECH™
models low voltage is at the switch and the
coinslide does not require grounding.
4. On single washers and dryers, locate the
two wiring harness connections for the
coinslide switch in the metercase and
thread them through the money acceptor
opening. On Stack Dryers locate the two
coinslide switch wiring connections inside
the collar for both dryers and thread
through the money acceptor opening
(Stack Dryer is pictured, other models
similar)
Electrical Shock Hazard
Connect green ground wire to ground
screw.
Failure to do so can result in death or
electrical shock.
EMS1000 ONLY
1. To ground the coinslide on EMS1000
models, unscrew green ground wire
screw inside the metercase and release
the ground wire. Keep screw for later
use.
2. Unscrew one of the two screws on
underside of coinslide which secure the
coinslide extension.
3. Insert the screw from the above step
through ground wire ring terminal and
reattach to slide extension.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.
5. Make sure power is disconnected from
the unit before proceeding. On stack
dryer models, it may be necessary to
open the console to locate the coinslide
wiring harness.
6. To open the control panel, unlock the
cam lock on the right side of the control
panel.
29
7. Slide the control panel to the left (top
arrow) then carefully open the control
panel by swinging the right side away
from the collar (bottom arrow).
10. Reconnect the coinslide return spring.
11. Insert the set vend amount of coins into
the slide and push the slide in. The slide
should stay pushed in while inserting into
the upper opening on the metercase or
collar assembly. The slide must be
pushed in to provide adequate clearance
over the top of the coin funnel.
8. Carefully release the console and let it
hang forward. The two coinslide harness
wires for each coinslide originate at
electronic control connection P2, center
rear of the control boards. From P2
locate the coinslide harness wires and if
not completed already, thread them
through the upper collar opening for both
the upper and lower dryers.
Coinslide Extension
Coinslide and extension installed over coin funnel,
mechanical stack dryer.
12. Lock the coinslide into the opening in the
collar assembly by applying a downward
force to the coinslide. The coinslide is
bottomed in the adapter plate when the
coinslide mounting hole is aligned with
the hole in the adapter plate.
NOTE: Excessive pressure applied to the
control panel when in the service position
can damage wiring harness connections
causing the dryer not to operate. Be sure to
check all wiring harness connections are
secure prior to closing the control panel after
conducting service or money acceptor
installation.
9. Connect the two harness wires to the
coinslide switch.
30
NOTE: If the coinslide mounting hole can
not be aligned with the hole in the adapter
plate, remove the coinslide and slightly
loosen (1/4 turn or less) the mounting bolts
on the coinslide and reinstall onto the
adapter plate.
Electrical Shock Hazard
Connect green ground wire to ground
screw.
Failure to do so can result in death or
electrical shock.
Locking Tabs
15.On EMS1000 units, after the coinslide is
installed, the green ground wire
connected to the coinslide must be
connected to the metercase. Use screw
from step 1 to attach the ground wire ring
terminal to the side of the coin box.
16. Place rubber grommet of harness over
end of the coinslide mounting bolt.
13. While holding the bolt in place, guide the
coinslide mechanism onto the mounting
bolt threads and into the mounting holes
in the front of the meter case.
NOTE: Moving the coinslide and bolt in
small circles while turning the mounting bolt
will help align the bolt threads with the
coinslide.
14. Tighten the bolt by hand first as you
guide the coin slide mechanism into
place. Then tighten with a 5/16” socket.
NOTE: On EMS1000 and ADVANTECH™
units, the vend price set for the coinslide
must match the vend price programmed into
the electronic control. For more information,
see the tech sheet packed with the product
or instructions under coin price vend change
instructions section, starting on page 34 of
this manual.
Tighten the coinslide retaining bolt, Stack Dryers
Tighten the coinslide retaining bolt,
single washers and dryers
31
METERCASE TOP/CONTROL PANEL LOCK INSTALLATION
For this installation instruction, Whirlpool
Corporation part #8316526, which is part of
kit #3954807, is referenced. Locks are
available through coinslide manufacturers,
see www.whirlpoolcorp.com/cltpsc, technical
information, metercase cross reference or
page 41 of this manual.
4. Install the lock cam onto the lock, then
secure the cam with the small cam nut
and nut washer.
Lock installed in metercase access panel, lock
cam bottomed on cover opening
The access panel and control panel require
a lock. The lock assemblies for both
applications are the same (Whirlpool
Corporation part # 8316526.) The assembly
parts are shown above.
Lock installed in control panel,
mechanical Stack Dryer (electronic Stack similar)
5. On Stack Dryers make sure all harness
connections are attached fully to the
appropriate connectors, then reinstall
previously removed parts.
Assembly parts listed are only available from
the lock manufacturer (ESD). For contact
information see www.whirlpoolcorp.com/
cltpsc, technical information, metercase
cross reference, or page 11 of this manual.
1. Remove the lock assembly from the
plastic bag and remove the large jamb
nut from the lock.
2. Install the lock into the lock hole in the
console control panel or metercase
access panel and then install the jam nut.
3. Make sure the wave washers are on the
lock prior to installation of the cam or the
cam nut.
NOTE: Failure to install the wave washers
will result in the console control panel or
metercase access panel not locking.
Closing the
metercase
access panel
Closing the console control panel, mechanical
Stack Dryers, push down, in and lock.
Closing the console control panel, electronic
Stack Dryers, push left, in and lock.
32
COINBOX INSTALLATION
ADJUSTING THE COINBOX FIT
1. Insert the coinbox key into the coinbox.
Turn the key to disengage the
engagement cams on the front of the
coinbox. Record the key number written
on the inside of the coinbox in a safe
place.
NOTE: If the coinbox key is lost and the key
number has not been recorded, the key
number can be viewed with an inspection
mirror by removing the coinslide and looking
through the coin funnel opening. If the key
number is not accessible, the coinbox must
be drilled out and replaced at the owner’s
expense!
2. Insert the coin box into the metercase or
collar lower opening
The tight fit of the coinbox is set at the
factory. You can loosen the fit as desired by
loosening the slotted rods inside the front of
the coinbox. Adjust and test 1⁄4 turns at a
time.
Adjust the four screws at front of
coin box to tighten or loosen fit.
Coinbox key number
4. Check to be sure all parts are now
installed.
5. Check to be sure you have all of your
tools.
6. Dispose/recycle all packaging materials.
3. Turn the key to its original position and
remove the key.
33
COINSLIDE PRICE VEND CHANGE INSTRUCTIONS
5. Unscrew the coinslide retaining bolt with
a 5/16” socket by turning counter clock
wise and remove the bolt.
The following procedure will guide the user
through changing the coinslide vend amount
for a factory equipped or ESD vertical 8
coinslide. The procedure will be similar for
other coinslide manufacturers, consult the
manufacturers installation instructions. If the
coinslide(s) are installed, they must be
removed prior to changing the vend price. If
the coinslide(s) have not yet been installed,
skip to step 6.
6. Push the coinslide up, and then pull it
forward to remove from the metercase.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.
7. Set the coinslide and extension assembly
on a level surface and remove the return
spring(s) from the spring bracket.
1. Unplug unit or disconnect power.
2. Unlock the metercase access panel or
collar control panel lock and remove the
control panel from the collar assembly.
3. On single washer and dryer models, lift
the metercase access panel up at the
back and remove.
4. On mechanical stack dryer models open
the console by lifting it up off the bottom
mounting flange. On electronic stack
dryers slide the control panel to the left,
then carefully open the control panel by
swinging the right side away from the
collar.
8. Place coins in the coinslide of the proper
vend amount (factory preset on coin
equipped models is $1.00) and push the
slide all the way in until the coins drop
through the coinslide.
34
9. With the slide still all the way inserted,
remove the spring bracket screw and
spring bracket.
12. To increase the vend price, remove
blank inserts and install the metal
functional inserts.
10.Remove the coin inserts (2 blanks,
2 functional) from the coinslide are
shown.
To decrease the vend price, remove
functional inserts and replace with blank
inserts.
13. Reinstall the three insert retaining plate
screws. Turn the coinslide over and place
unused inserts (up to 4) in the slide
storage. Reinstall spring bracket and
screw.
NOTE: The coinslide comes with enough
inserts to increase or decrease the vend
price by $.50, if a higher or lower vend price
is desired, more functional or blank inserts
are necessary. Inserts may be ordered from
Whirlpool Corporation only for models that
come factory coinslide equipped. If the
coinslide is other than Whirlpool factory
equipped, additional inserts must be ordered
from the coinslide manufacturer, page 13.
14. Release the slide and reinstall the
coinslide return spring(s) onto the spring
bracket.
$.25 US insert (Whirlpool Corp., Part No. 8316265)
Insert blank (Whirlpool Corp., Part No. 8316264)
11. Turn the coinslide upside down and
remove the three screws in the insert
retaining plate.
15.Insert coins in the amount of the new set
vend price into the coinslide and push the
slide in to eject the coins. If the coins do
not eject, look for missing parts and go
back to Step 7.
35
16. While holding the slide in, insert the
coinslide into the metercase, making sure
the extension clears the coin funnel.
(Fig. 1)
17. Pull down slightly to lock the coinslide
into place. (Fig. 2)
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use adaptor.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire or electrical shock.
20.Reconnect power.
Fig. 1
NOTE: On EMS1000 and ADVANTECH™
units, the vend price set on the coinslide
must match the vend price programmed into
the electronic control. For more information,
see the tech sheet packed with the product.
ADVANTECH™ models may have the vend
price changed with a PALM™ handheld, or
manually. Manual vend price change only is
covered here as follows:
A. On single washers and dryers, push and
release the rocker switch located inside
the meter case. On stack dryers, push
the service switch on the control board
for the selected dryer.
Fig. 2
18. Insert the coinslide retaining bolt through
the console access panel into the back of
the coinslide and hand tighten the bolt to
start the threads prior to using any tools
to avoid stripping the coinslide or
retaining bolt threads.
19.Affix the proper new vend price sticker to
the front of the coinslide.
Single Washers & Dryers
Stack Dryers
B. HOT temperature LED begins blinking to
confirm that the switch was pushed. The
machine’s lifetime cycle count now shows
on the display.
NOTE: The display automatically returns to
the vend price after 1 minute.
36
The keypads are now mapped as illustrated:
KEYPAD MAPPING
WASHER
KEYPAD
HOT
1
DRYER
KEYPAD
HIGH
1
Closing the console control panel, mechanical
Stack Dryers, push down, in and lock.
Move up to the
preceding item on
the list.
Move down to the MEDIUM
WARM
next item on the list.
2
2
COLD
LOW
Select an item to
3
3
view the current
setting.
NO FUNCTION
NORMAL
ON
4
4
NO FUNCTION
GENTLE
OFF
5
5
Exit OWNER
HIDDEN
START
SETTINGS
6
6
program. Display
returns to the cycle
count.
Closing the console control panel, electronic
Stack Dryers, push left, in and lock.
22.Insert coins to insure the cycle starts.
MECHANICAL
WASHER
C. Press 1, “CYC P” is displayed.
D. Press 3, cycle price is displayed. Press 1
to increase the price, 2 to decrease the
price until the displayed price matches
the vend price set on the coinslide.
E. Press 6 twice to exit the setup routine.
21. Reinstall the control panel or metercase
access panel in reverse order of
installation and lock. On Stack Dryers
make sure all harness connections are
attached fully to the appropriate
connectors.
MECHANICAL SINGLE
DRYER
MECHANICAL STACK DRYER
Closing the
metercase
access panel
All ADVANTECH™
& EMS1000
37
38
39
COMMERCIAL LAUNDRY SERVICE POINTER SUMMARY
SERVICE POINTER #
8178037
8178044
DATE
Sep-01
Sep-01
8178046
8178047
8178048
8178049
8178091
Aug-01
Aug-01
Aug-01
Sep-01
Sep-01
8178135
8178150
Jan-02
Sep-01
8178226
8178227
Jun-02
Jun-02
8178238
Aug-02
8178240
8178268
8178269
Aug-02
Sep-02
Sep-02
8178296
8178388
Jan-03
Sep-03
8178398
Oct-03
SUBJECT
27” ELECTRIC DRYERS NOT HEATING
EMS1000 AND 2000, CONTROL PANEL DOESN’T
ACCEPT COMMANDS
EMS1000, CYCLE DOESN’T COMPLETE
NO FILL, NOW VOLTAGE TO THE WATER VALVE
NEW DESIGN MOTOR COUPLER PART #285852
DRAIN HOSE KINKS
EMS1000 ELECTRIC DRYERS, NO MEDIUM OR LOW
TEMPERATURE
BALANCE RING IS LOOSE OR PULLS OFF
EMS2000 WASHERS AND DRYERS, SMART CARD
DOESN’T OPERATE
GCAM2701JQ0, TIMER STUCK IN SPIN
CHANGE IN LOCATION OF TECHNICAL
INFORMATION
EMS1000 AND ADVANTECH™, CYCLE DOESN’T
COMPLETE
CAW2762KQ0, BUTTONS TOO LOW IN CONSOLE
IMPROVED COLLAR SECURITY, STACK DRYERS
DRYER WIRING HARNESS NOT PROPERLY
SECURED
DRYER DISPLAY SHOWS 240 MINUTES
BLANK DISPLAY, WASHER OR DRYER DOESN’T
OPERATE
THE TIMER DOES NOT ADVANCE, MECHANICALLY
CONTROLLED LAUNDRY
NOTE: Not all Commercial Laundry Service Pointers are represented in this manual.
ALL S E R V IC E P OINT E R S ONLINE : http://www.s ervicematters.com/tech_ref/tech_ref_main.htm, S E R V IC E P OINT E R S
C OMME R C IAL LAUNDR Y ONLY: www.whirlpoolcorp.com/cltps c, T E C HNIC AL INF OR MAT ION, S E R V IC E P OINT E R S
To rec eive pointers by email or FA X , or to edit or delete a c urrent email or F ax from our dis tribution, s ee
http://www.whirlpoolcorp.com/cltps c/feedback/feedbacks ubs cribe_all.html, or FA X c hanges to 269-923-5342.
40
WHIRLPOOL COMMERCIAL ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
L8178135
January 2002
ALL COMMERCIAL FREESTANDING
27” DIRECT DRIVE WASHERS
WITH 2.5 CU FT WASHBASKET
CUSTOMER COMPLAINT:
Balance ring is loose or has pulled off of the washbasket.
CAUSE:
The balance ring retaining clip is out of specification.
CORRECTION:
Replace the balance ring as necessary using new design
part number 387868. The balance ring clips included with
the balance ring have been revised in several areas to
provide a better grip onto both the balance ring and the
basket. The new style clips were introduced at part code
date 012410, where the first 2 digits are the year, 2nd 2
digits are the day and the 3rd 2 digits are the month. A
code date is located at the bottom of the part number
label on every parts box. To insure reception of the improved design, only use parts starting with this code date.
RETAINING CLIP IMPROVEMENTS
1
1. V Shaped basket retaining area for twp
points of contact.
2. Clip lengthened to encourage bottoming of
clip in the balance ring.
NEW DESIGN
2
3. Retaining clips for balance ring improved.
3
41
CURRENT DESIGN
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
BALANCE RING INSTALLATION INSTRUCTIONS
1. Disconnect electrical power before servicing the washer.
2. Remove the control panel retaining screws and flip
up the control panel into the service position.
3. Remove the cabinet retaining clips; unplug the lid
switch harness and any other additional harnesses
(coinop models) that are necessary to remove the
cabinet. Additionally on coinop models the front panel and side panel retaining screws must be removed.
4. Lift the cabinet away from the washer.
5. Release the air brake from the washer back panel,
then the tub ring from the outer tub.
6. Slowly lift the balance ring from the washbasket, make
sure all 8 balance ring-retaining clips are accounted
for. Retaining clips can damage the pump impeller if
drawn into the pump. Inspect the outer tub and pump
impeller for damage. Replace the outer tub (part number 63125) and pump (part number 3363394) if either part shows signs of damage. If all 8 retaining
clips are accounted for, skip to step 10. If all 8 clips
are not located, continue to step 7.
7. Remove the agitator cap and retaining bolt, then remove the agitator.
8. Remove the washbasket spanner nut using the appropriate spanner wrench.
9. Apply downward pressure to the edge of the washbasket to release it from the drive block, then remove
the washbasket from the washer. Check the outer tub
for the remaining missing balance ring retaining clips.
10. Set the balance ring onto the washbasket. Once
placed onto the basket, apply downward pressure to
the balance ring with both hands to insure the balance ring is locked onto the basket. Move your hands
90° to where pressure was first applied and apply
pressure on the balance ring again. Do not spin the
balance ring independently from the washbasket! This
may damage the new clips!
11. If the washbasket has been removed from the washer turn the basket and balance ring assembly over so
the balance ring is in contact with the floor. Apply pressure onto the bottom of the washbasket to ensure the
balance ring is properly seated on the washbasket.
Reinstall washbasket, spanner nut and agitator.
42
12. Re install the tub ring and air brake. Replace the tub
ring (part number 3360611) if it shows signs of damage.
13. Reinstall the cabinet, cabinet clips and wiring harness
connections. Reinstall the side panel mounting screws
and front access panel on models so equipped.
14. Close the control panel and reinstall the control panel
mounting screws.
PRESS DOWN IN
LOCATIONS AS
ILLUSTRATED.
DO NOT ROTATE
BASKET
INDEPENDENTLY
OF BALANCE RING
DURING
INSTALLATION
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
L8178226
June 2002
ON PREMISE W
ASHER MODEL
WASHER
GCAM2701JQO
COMPLAINT:
The washer is stuck in spin.
CAUSE:
There are two possible causes:
1. The Ramp to off feature of the timer is malfunctioning
causing the timer not to advance through spin.
2. A missing wiring harness clip allows the timer wiring
harness to be improperly routed tangling in the timer
shaft preventing timer advancement.
4. If the clip is installed and the wiring harness is properly secured within the console, replace the timer.
NOTE: Care must be taken to insert the timer shaft
into the center of the start switch. If the shaft is not
properly inserted into the start knob, the timer will not
operate (Figure 2).
SOLUTION:
TIMER SHAFT
MUST BE
INSERTED IN
CENTER HOLE
Check the product to ensure the proper wiring harness
clip is installed (part 3347812) and replace the timer with
part 3946928.
FIGURE 2
1. Disconnect electrical power to the washer
2. Remove the console screws and rotate the console
into the service position.
3. Identify the wiring harness clip location behind the
timer on the back panel (feature panel). If the clip is
not present, install the clip as illustrated, part number
3347812 (Figure 1). Make sure the clip is bottomed
onto the feature panel. Failure to bottom the clip can
result in the clip releasing and the wiring harness tangling in the timer shaft.
5. Advance timer using the advance arm to the final spin.
Make sure the wiring harness is routed behind, rather than under the timer (Figure 3).
6. Close the console, replace the console screws and
reapply power to the washer.
7. Verify proper operation of the timer by monitoring cycle advancement from spin to off, ensuring the push
to start button ramps out from the run to the start
position.
INCORRECT HARNESS
ROUTING
FIGURE 1
CORRECT HARNESS
ROUTING
FIGURE 3
43
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
L8178227
June 2002
K LINE ELECTRONIC COMMERCIAL WASHERS
WASHERS,,
ALL K LINE COMMERCIAL DRYERS
WASHER MODELS
CAE2761KQ0
CAE2762KQ0
CAE2792KQ0
CAP2761KQ0
ELECTRIC DRYER MODELS
GAS DRYER MODELS
CEE2760KQ0
CGE2761KQ0
CEE2790KQ0
CGE2791KQ0
CEM2750KQ2
CGM2751KQ2
CEM2760KQ2
CGM2761KQ2
CEP2760KQ0
CGP2761KQ0
CSP2740KQ0
CSP2741KQ0
CSP2760KQ0
CSP2761KQ0
CSP2770KQ0
CSP2771KQ0
NOTE: Canadian models affected are the same as above but begin with Y.
Change in Location of Technicial Information
The location of the wiring diagram, tech sheet and parts list has changed with the introduction of the above models to
behind the front access panel on the washer, and behind the toe panel on the dryer. The information is enclosed in a plastic
bag to insure the documents are preserved over the life of the product. The change was initiated to help ensure technicial
information stays with the product, as well as preventing technicial information from interfering with product operation.
ACCESSING THE LITERATURE PACK
1. Disconnect electrical power.
WASHERS
2. Remove the two (2) T-20 Torx screws from the bottom
of the front panel (Figure 1).
3. Tilt the bottom of the front panel up and forward to
release the top panel clips and remove the front panel.
DRYERS
1. Remove the dryer toe panel by inserting a putty knife
approximately 3” in from the sides of the unit to release
the spring clips (Figure 2). Pull the top of the panel
forward to release.
LITERATURE PACK
(LOCATED BEHIND THE
FRONT ACCESS PANEL )
LITERATURE PACK
(LOCATED BEHIND
THE TOE PANEL )
FIGURE 1
FIGURE 2
44
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
ADVANTECH™ and EMS1000 WASHERS AND DRYERS
WASHER MODELS
ELECTRIC DRYER MODELS
CAE2761KQ0
CEE2760KQ0
CAE2762KQ0
CEE2790KQ0
CAE2792KQ0
CEP2760KQ0
ALL CAP2761 AND CAP2762
CSP2770KQ0
CONDITION:
L8178238
September 2002
Remove & destroy
pointer L8178046
dated September 2001
GAS DRYER MODELS
CGE2761KQ0
CGE2791KQ0
CGP2761KQ0
CSP2771KQ0
RESOLUTION:
The cycle does not complete, or the cycle resets and vend
price shows when the washer finishes filling or the dryer
gas valve cycles.
CAUSE:
The suppressor on the line in or the quencher is not operating or has been removed.
Inspect the washer or dryer for installation of the quencher
and the suppressor as described on the following page.
The suppressor assembly is designed to absorb line spikes
to prevent damage to the electronic control. Some spikes
are above the ability of the suppressor to absorb and cause
supressor or control failure. Visually inspect the suppressor for signs of discoloration. In the event that the line
filter MOV within the suppressor fails as indicated by the
MOV turning from red to black, the board should be inspected for evidence of damage. Replace suppressor with
part number indicated in the suppressor /quencher table.
Replace the board if there is extensive discoloration in the
illustrated areas combined with erratic operation.
ADVENTECH™ CONTROL
EMS1000 CONTROL
45
A quencher is located in the wiring harness near the water level switch on the washer and screwed to the cabinet of the
gas dryer in front of the burner assembly. The quenchers are designed to reduce EMI from the water level switch or gas
valve when they change state. EMI generated from a switch state change may cause the electronic control to reset during
a cycle when a quencher has failed or has been removed.
Kit 3952286 is designed to replace the water level switch quencher on EMS1000 washers built prior to 1999. Starting with
1999 production the water level switch quencher is integral to the wiring harness necessitating harness replacement for
quencher failure.
SUPRESSOR QUENCHER APPLICATION TABLE
PRODUCT
EMS1000
WASHERS
PRIOR TO 1999
SUPRESSOR LINE IN, PART NUMBER
AND LOCATION
QUENCHER
PART NUMBER AND LOCATION
3952286 on water level switch in
console
3951390 Located between power cord
plug and wiring harness plug
1999 and after in harness near water
level switch connection, harness must
be replaced if quencher fails
EMS1000 AND
ADVANTECH™
WASHERS
AFTER 1999
EMS1000 AND
ADVANTECH™
GAS DRYERS
3406196 Located in the console behind
the power cord access panel
EMS1000 AND
ADVANTECH™
ELECTRIC DRYERS
3406197 Located at the black and white
harness plug near the power cord
terminal block
located in the wiring harness near the
gas valve, harness must be replaced if
quencher fails
QUENCHER REPLACEMENT EMS1000 WASHERS PRIOR TO 1999 WITH WATER LEVEL SWITCH
IN THE CONSOLE
1. Unplug the washer from the AC outlet.
2. Remove the screws from the front bottom of the console and rotate the console up into the service position.
3. Disconnect the violet wire with the white stripe from the pressure switch.
4. Connect either quencher wire into the pressure switch where the violet wire with the white stripe was removed.
5. Reconnect the violet wire with the white stripe to the piggyback connector on the quencher wire.
6. Disconnect the pink wire from the pressure switch.
46
7. Connect the remaining quencher wire in place of the pink wire on the pressure switch.
SUPPRESSOR PART NUMBER
3951390 INSTALLED ON LINE
QUENCHER
WATER LEVEL
SWITCH
P
V-W
T
QUENCHER PART NUMBER 3952286 INSTALLED
ACROSS PRESSURE SWITCH EMPTY CIRCUIT
8. Connect the pink wire to the piggyback connector on the quencher wire.
9. Route the black quencher wires, along with the pink and tan wires, and use a wire tie to tie them together near the
quencher body.
10. Close and secure the console.
11. Reconnect power to the washer.
47
SUPRESSOR REPLACEMENT EMS1000 and ADVANTECH™ WASHERS
1. Remove the 2 control panel screws at the base of the console and rotate the console open into the service position.
2. Remove the electrical tape that secures the suppressor/quencher assembly to the wiring harness.
3. Unplug the suppressor from the power cord connector and the wiring harness connector.
SUPPRESSOR
BYPASSED
SUPPRESSOR
HARNESS AND
POWER CORD
CONNECTORS
NOTE: On washers it is possible to plug the wiring harness connector directly into the power cord connector BYPASSING
the suppressor. On dryers the unit will operate without the suppressor plugged in. This will expose the control to line
transients (voltage spikes) that can damage the control. Internal switch closures may also cause the control to reset.
NEVER eliminate the supressor or quencher!
SUPRESSOR REPLACEMENT 27” EMS1000 and ADVANTECH™ DRYERS
1. Disconnect electrical power.
2. On gas dryers remove the power cord access panel from the rear of the dryer.
3. Remove the power cord from the backsplash.
4. On electric dryers remove the control panel mounting screws and rotate the console open into the service position.
5. Unplug the suppressor from the power cord and wiring harness and replace.
6. Replace all panels and reconnect electrical power.
NOTE: On 29” Dryers remove the rear access panel to gain access to the suppressor assembly located underneath the
terminal block.
UNPLUG
SUPPRESSOR AT
POWER CORD AND
HARNESS
CONNECTION
48
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
WASHER
MODEL CAW2762KQ0, SERIAL RANGE ALL PRIOR TO CM28
COMPLAINT:
The cycle selector switch buttons when pushed are below
the level of the console which can cause the buttons to
jam.
CAUSE:
The incorrect buttons were installed on the cycle selector
switch for some portion of the first 500 production units.
INCORRECT BUTTONS BELOW LEVEL OF THE CONSOLE
CORRECT BUTTONS ABOVE THE CONSOLE
SOLUTION:
Replace the cycle selector switch assembly with part
number 3954774
49
L8178240
September 2002
PROCEDURE:
1. If the product is in the box, open the top of the box
and look at the cycle selector switch. If the top of any
of the selector switch buttons when depressed are
BELOW the level of the console, the switch assembly
must be replaced, proceed to step 2. If the buttons
when depressed are not below the level of the console,
repack the box.
2. If the washer has been installed, disconnect electrical
power.
3. Remove the 2 T-15 console-retaining screws and
rotate the console open into the service position.
4. Unplug the main harness and ground wire from the
cycle selector switch.
MAIN HARNESS
CONNECTOR
GROUND
5. Remove the water level switch PY and PW
connections from the cycle selector
switch.
6. Remove the ¼” cycle selector switch
mounting screws and remove the switch
from the console.
7. Remove the selector switch harness one
wire at a time, placing the removed wire
on the new switch in the same location as
removed from the old switch.
WATER LEVEL
SWITCH WIRES
REMOVED PRIOR
TO SWITCH
REMOVAL FROM
CONSOLE
8. Reinstall the switch into the console with the ¼”
mounting screws.
9. Reconnect the selector switch harness connector and
ground wire, and close the console.
NOTE: Care must be taken while closing the console in
order to avoid causing the indicator lights to pop off the
console. After closing the console, lightly pull up on the
indicator light lenses to insure they are properly locked
onto the indicator lights. If the lenses are loose in the
console, open the console and resecure the lights onto
the lenses.
50
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS 3LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
L8178268
October 2002
ALL ST
ACK DRYERS
STA
DRYERS,, ALL MODELS
THA
T BEGIN WITH CS
THAT
CS,, CSP
COMPLAINT:
Income decreasing from stack dryer, or upper dryer loose
from collar assembly.
CAUSE:
The factory ½” Hex head bolts that secure the upper dryer
to the collar assembly have been removed allowing unauthorized access to the collar.
PROCEDURE:
1. Disconnect electrical supply to unit.
2. Remove the lower access panel on the upper dryer
unit by inserting a putty knife approximately 3” in from
the sides of the unit to release the spring clips
(Figure 1). Pull the top of the panel forward to release.
3. Remove the hex head bolts from the front two corners
of the upper dryer (Figure 2).
SOLUTION:
Install Security Kit Part # 285875
Kit Contains:
Screw (2)
Cotter Pin (2)
Instruction Sheet (1)
FIGURE 1
This kit is designed to prevent unauthorized access to the
collar and meter case assembly on stack dryers by
replacing the original factory ½” hex head bolts that secure
the upper dryer to the collar with the T40 Torx head bolts
and retaining clips. After the kit is installed the upper dryer
can only be removed by first gaining access to the control
panel assembly with the proper key. The contents of this
kit are factory installed on all stack dryers after serial
numbers that begin with ML50. The kit will retrofit to all
stack dryer models.
FIGURE 2
4. Replace the factory installed hex head bolts with the
T40 screws included in this kit and tighten in place.
51
5. Open the control panel console lock and remove the
installed money acceptors (Figure 3).
6. Install the cotter pins (included) through the holes in
the T40 screws (Figure 4).
FIGURE 3
FIGURE 4
Upper Right Front of Collar
7. Reinstall the money acceptors.
8. Reinstall the control panel and re-lock the panel.
9. Reconnect electrical supply.
52
WHIRLPOOL COMMERCIAL ONL
Y
ONLY
KITCHEN PRODUCTS
REFRIGERATION PRODUCTS
3LAUNDRY PRODUCTS
L8178269
October 2002
EMS1000 and AD
VANTECH™ GAS
ADV
AND ELECTRIC DRYERS
METERCASE MODELS
FULL CONSOLE MODELS
ELECTRIC DRYER
MODELS
YCEE, CEE2760KQ0
YCEP, CEP2760KQ0
CEE2790KQ0
COMPLAINT:
The wiring harness is not properly secured in the console.
CAUSE:
The factory wiring harness clips were mispositioned on
the wiring harness and did not align with the mounting
holes on the dryer rear panel and bulkhead. As a result the
wiring harness may not be properly secured at one or both
mounting points.
GAS DRYER
MODELS
CGE2761KQ0
CGP2761KQ0
CGE2791KQ0
4. Verify that both the rear bulkhead clip, located on the
upper right rear facing the back of the unit (Figure 1)
and the console rear panel clip (Figure 2) are in place.
On some units the console rear panel warning label
may be placed over the harness clip hole location.
Inspect the sticker to locate the hole and insure the
clip is installed. It may be necessary to open a hole in
the label to install or insure installation of the clip. Do
not remove the warning label. If both clips are in place
in the back panel and bulkhead, no repair is necessary.
SOLUTION:
HARNESS CLIP
INSTALLED IN
BULKHEAD
Install service harness clip part number 3391018 and insulator 304825 as detailed below:
FIGURE 1
NOTE: On electric dryers the control panel should only be
open with the power cord cover in place. If the power cord
cover is removed with the console in the service position
and power is applied, there is a risk of shock and product
damage.
1. If the unit is still in the carton, confirm that there is not
a blue dot on the carton model/serial tag label, indicating that the unit has already been serviced. If a
blue dot is present, the repair has been implemented
and no action need be taken.
2. If the unit is uncartoned proceed to step 4.
3. If there is no blue dot present open top flaps of carton
with dryer upright. All repairs can be made without
removing dryer from carton.
HARNESS CLIP
INSTALLED IN
CONSOLE REAR
PA N E L
WARNING LABEL,
WHICH MAY HAVE
BEEN PLACED
OVER CLIP HOLE.
FIGURE 2
53
5. If the bulkhead clip (Figure 1) is in place as illustrated
proceed to step 8. If clip is not in place, the dryer top
must be removed.
6. Remove the 2 T-15 Torx screws from the console and
rotate the console back on its two (2) hinges into the
service position (Figure 3).
FIGURE 3. T-15 TORX
7. Remove the three-rear panel to cabinet screws and
gently slide the cabinet top forward to reveal the harness-mounting hole in the bulkhead.
NOTE: If the factory installed front lock blank has been
replaced with an optional top front lock, the lock must be
removed in order to remove the dryer top.
8. Pull any excess harness slack from the drum area up
into the console, and secure the harness clip(s) into
the rear panel and or bulkhead hole(s) (Figures 1, 2,
4). If the harness is too tight and cannot be clipped in
using the existing clip(s), new clip(s), (part # 3391018)
can be added.
FIGURE 5. HARNESS CLIP SECURED IN REAR PANEL
IN ORIGINAL POSITION, METERCASE MODELS
11. Cut off excess free length of clip’s zip strip.
12. Place rubber insulator part# 304825 over the exposed
screw.
13. Snap the new clip(s) into the existing hole(s) on the
back panel or bulkhead. Make sure the harness does
not contact the the drum (Figure 6).
SHRINK-WRAPPED
SECTION OF WIRE
HARNESS
NEW CLIP
LOCATION
FIGURE 6. PLACEMENT OF NEW CLIP
ON HARNESS, FULL CONSOLE MODELS
FIGURE 4. LOCATION OF SECOND CLIP
(USED ON METERCASE MODELS ONLY WHEN FACTORY
CLIP CANNOT BE PULLED INTO POSITION)
9. The additional clips, (part # 3391018) should only be
added if the harness is too tight to secure into the
mounting hole(s) with the existing clip(s). Attach the
additional clip(s) onto the harness when required
immediately above the existing clip(s) within 1". To
attach the clip(s), the bulleted end remains on top of
the harness, the free end is looped under the harness
and pulled tight with pliers (Figure 3). Cut off any free
length.
10. On full console models, attach the harness clip immediately above the shrink wrapped section of the
harness (figure 5). Secure the clip onto the harness
as detailed in step 9.
14. Check to see that the accessory plug connected to
the black and white wires pulled free from the rest of
the harness (Figure 7).
SCREW INSULATOR
PART # 304825
INSTALLED OVER
EXPOSED SCREW
CLIP LOCATION
IN BACK PANEL
ACCESSORY
PLUG FREED
FROM HARNESS
FIGURE 7. FULL CONSOLE MODELS
15. Reassemble unit and reconnect electrical service, insert coins, tokens or user card and test operation.
54
LAUNDRY PRODUCTS
3
REFRIGERATION PRODUCTS
KITCHEN PRODUCTS
COMMERICAL LAUNDRY
!"#$$%
7+,66(59,&(32,17(5$33/,(6727+()2//2:,1*%5$1'6
3
OEM BRANDS
ELECTRIC DRYER MODELS
CEE2760KQ0
CEE2790KQ0
GAS DRYER MODELS
CGE2761KQ0
CGE2791KQ0
THE DRYER DISPLAY SHOWS 240 MINUTES;
CUSTOMERS DO NOT HAVE TO PAY TO OPERATE DRYER.
COMPLAINT:
The dryer display shows 240 minutes. Customers do not
have to pay to operate the dryer.
CAUSE:
A software issue causes the dryer to count up to 240
minutes ONLY when a coindrop is installed and the customer selects a cycle between 12:00 and 1:00PM on
Monday. After operation on Several Mondays between
12:00 and 1:00PM, 240 minutes will be displayed.
RESOLUTION:
The firmware version on the dryer board must be updated from version 3.12 to version 3.13 by downloading a
firmware update from the Trade Partner Support Center
site at www.whirlpoolcrop.com/cltpsc, or by replacing the
control board, part number 3407165.
All ADVANTECH™ Commercial Laundry controls are reprogrammable through the infrared communications port
with a Palm™ OS equipped handheld loaded with the
ADVANTECH™ software application.
When additional features are added to the ADVANTECH™
firmware, they can be downloaded from the link below by
selecting the download FRMW for washers and download
FRMD for dryers. Download to the following directory:
C:\Palm\add-on. The firmware can then be imported to
the ADVANTECH™ Software application, transferred to
the Palm™ OS equipped handheld, then beamed via
infrared into the washer or dryer control.
NOTE: In order to update the firmware, ADVANTECH™
management software program must be installed and operational on your PC.
NOTE: Before proceeding all passwords including service tech ID must be set and loaded onto the handheld. If
collecting audit data, collect prior to reprogramming, as
new firmware will delete all service, set up and audit data.
55
Archway
(Form) Number
N/A
Whirlpool
Part Number
8524745
CWLX043
8524744
Description
Contains
PC User’s
Complete Palm™
Assembly
handheld application,
PC management
software CD, and
software manual
Management Software CD only
CD contains sales overview video
installation and set up video, software
manual and software
Ordering and
Viewing Information
Available through Whirlpool Corp.
Literature Department
1-800-851-4605
www.whirlpoolcorp.com/cltpsc
Available at www.coinop.com,
or call, 1-800-643-3444
Available through Whirlpool Corp.
Literature Department
1-800-851-4605
www.whirlpoolcorp.com/cltpsc
1. Go to:
http://www.whirlpoolcorp.com/cltpsc/techinfo/tech_support/firmware/firmwaredefault.htm
and download the dryer firmware. Once downloaded to your PC, proceed as follows:
2. Boot the ADVANTECH™ software application.
3. Press the PDA sync button in the ADVANTECH™ software application.
4. Select Advanced sync features, import-reprogramming file.
5. Locate the downloaded reprogramming file on your PC in C:\Palm\ add-on\dryer313.txt.
6. Press Process ISP, then yes.
7. On the PDA sync menu, check the “include ISP” box.
8. Press the HotSync® button on the cradle.
56
9. Unlock, open and remove the metercase access door, and push and hold the rocker switch located inside the meter
case. Hold down the service switch during the reprogramming process. Reprogramming takes approximately 3
minutes per unit and is complete when done is displayed.
HOLD DOWN ROCKER SWITCH
10. Open the ADVANTECH™ Palm Application, choose select location, and pick the appropriate location. Choose
utilities, reprogram. Aim the infrared port on the Palm device into the IR port on the ADVANTECH™ console, just to
the right of the cents position on the display.
NOTE: The switch must be held at the same time the firmware is transferred. Reprograming cannot begin until the
display shows vend price. If the switch is released or the infrared beam is interrupted, the process can continue as soon
as both actions are resumed. The process does not start over if the beam is interrupted or if the switch is released.
IR Port location (white circle)
Handheld should be within 3-5” of
the console with the IR port on the
handheld in line with the IR port
on the control panel. Avoid bright
light between the ports.
11. To verify updated firmware load, press service switch again and release. HOT temperature LED begins blinking to
confirm that the switch was pushed. The machine’s lifetime cycle count now shows on display.
NOTE: The display automatically returns to the vend price after 1 minute.
12. Press position 5, then 1, then 3. Version displayed should be 3.13
13. Select location and initialize, set serial number.
14. Select send setup, choose the proper coindrop template and select send.
15. Deposit coins to insure proper operation.
16. Select utilities, end cycle.
17. Reinstall and close and relock the metercase access panel.
57
''''
''''
KITCHEN PRODUCTS
REFRIGERATION PRODUCTS
3LAUNDRY PRODUCTS
%
()*$$%
+**-."/
":;:<
#:
+**-."/":;:<
#:
GAS MODELS: CGP2761, CGP2961
ELECTRIC MODELS: CAP2761/2762, CEP2760/2960
CUSTOMER COMPLAINT:
CORRECTION:
Replace failed board with a revised PC board. Revised
boards have been modified to tolerate higher voltage spikes
that are common in some areas of the country.
Blank Display, washer or dryer does not operate.
CAUSE:
PC board failure due to irregular voltage supply to the
machine, causing the protector in the PC board transformer
to overheat and open.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death
or electrical shock.
TEST FOR FAILED BOARD:
With power disconnected to the machine, use an ohmmeter,
set to continuity. Check for continuity between pins #3
and #4 on the transformer, there should be continuity. No
continuity indicates an open thermal protector in the
transformer, and a bad board.
Pins 3 & 4 are the 2 pins on the right side of the transformer
with the PC board oriented as in the picture. Notice the
arrows on the board.
NOTE: Products affected are of the EMS1000 product line only!
Part numbers affected by the revision: Washer part #3407152 & Dryer part #3407149.
Revised parts are marked “Revision A”; all original parts have been purged from inventory.
Dealer and servicer stock should be returned to point of purchase for replacement with
revised parts!
58
WHIRLPOOL COMMERCIAL ONLY
KITCHEN PRODUCTS
3LAUNDRY PRODUCTS
L8178398
October 2003
REFRIGERATION PRODUCTS
Mechanically Controlled
Commercial Laundry
Gas Models: Dryers - CGM2751JQ / CGM2761JQ
Electric Models: Washers - CAM2752JQ/CAM2761KQ; Dryers - CEM2750JQ/CEM2760JQ
CUSTOMER COMPLAINT:
The timer does not advance.
Access Door
CAUSE:
Unused timer wire harness of the payment feature
connector is tangled in the timer clutch, preventing the
timer from advancing. This harness is from the lower, white
terminal block of the timer.
Meter Case
FIGURE 1
WARNING
Timer (Inside
Case)
Electrical Shock Hazard
Coinslide
Assembly
Coin Box
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death
or electrical shock.
1. Unplug or disconnect the power to the machine!
2. Unlock and remove the service access door from the
top of the meter case (figure #1).
3. Move the wire harness from in front of the timer where
it can tangle in the clutch (figure #2), to a position
under the timer (figure 3).
4. If the machine is to be moved around following the
repair, additional securing may need to take place.
5. To additionally secure the wire harness, remove the
timer by loosening the two-5/16 hex screws on the
timer bracket, then pull the timer up and out of the
meter case.
FIGURE 2
Feature connector tangled in the timer clutch.
FIGURE 3
6. Fold the wire harness in half and secure it in place
behind the timer with a wire harness clip, part
#3391018.
7. Reinstall the timer and the service-access door.
8. Reconnect the power to the unit and verify proper
operation.
Feature connector tucked under timer.
59
LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
KITCHEN PRODUCTS
3COMMERICAL LAUNDRY
L8178410
November 2003
THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS:
3
OEM BRANDS
Rework #S15353
For Commercial Washers and Dryers
GAS MODELS: CGE2991A*, CSP2791B*
ELECTRIC MODELS: CEE2990A*, CAE2791A*, CAE2792A*, CSP2790B*
NOTE: * denotes that any letters or numerals may follow.
Board or Battery Backup Failure,
Lack of availability of Replacement Control Boards
CUSTOMER COMPLAINT:
After a power loss, the washer or dryer control board
looses the set-up template and defaults back to factory
settings reducing income.
CAUSE:
Battery backup on the PC board has failed.
Washer PC board #3357941 and or Dryer PC board
#3396010.
CORRECTION:
The PC board needs to be sent in for repair or rework.
NOTE: Only defective PC boards #3357941 and or
#3396010 should be sent in on this Special Rework
Project. Repairs to other PC boards will not be performed
and postage for returning other boards will need to be
paid for by the customer.
PROCEDURE FOR REWORK:
Contact the Whirlpool Parts Department at: 1-800-3160916 extension 6776, with a request for a PC board
rework, mention the Rework Project #S15353. Whirlpool
Corporation will notify our vendor about the customer
request. An information packet and instructions will be
sent to the customer requesting the rework. If more
than one board is to be reworked in a single order please
notify the parts associate of the amount of boards that
will be sent in. Whirlpool Corporation has arranged for an
outside vendor (CGI) to replace the battery backup on
the failed boards at no charge to the customer. After a
new battery has been installed on a customer’s PC board,
the board will be tested for proper operation. If the PC
board functions, the repaired PC board will be returned to
the owner, and Whirlpool Corporation will be paying for
this service. If the PC board fails to operate correctly,
indicating additional repairs will be needed, the customer
will be given an option to further repair that board or
purchase an in-stock repaired part if available. Whirlpool
Corporation will not be responsible for the additional
repairs made to a customer’s PC board or for the cost of
replacement boards.
CGI may be contacted directly at: 1-866-737-2244, select
Customer Service from the prompt and ask for the
Whirlpool Corporation Rework Project #S15353. CGI’s
customer service representatives will collect the info
needed to issue a rework info-packet to the customer, or
click on the link and download the forms at the CL website > http://cltpsc.whirlpoolcorp.com > then follow the
directions on the downloaded pages.
ALL SERVICE POINTERS ONLINE: http://www.servicematters.com/tech_ref/tech_ref_main.htm, SERVICE POINTERS
COMMERCIAL LAUNDRY ONLY: www.whirlpoolcorp.com/cltpsc, TECHNICAL INFORMATION, SERVICE POINTERS
To receive pointers by email or FAX, or to edit or delete a current email or Fax from our distribution, see
http://www.whirlpoolcorp.com/cltpsc/feedback/feedbacksubscribe_all.html, or FAX changes to 269-923-5342.
-- NOTES --
60
ADMINISTRATION
WHIRLPOOL COMMERCIAL LAUNDRY MODEL & SERIAL
NUMBER DESIGNATORS
MODEL NUMBER
MODEL NUMBER
Y C A P
INTERNATIONAL SALES INDICATOR OR MARKETING CHANNEL
Y= CANADA EXCLUSIVE MODEL
G=GOVERNMENT ON PREMISE (NO METERCASE)
PRODUCT GROUP
C=COMMERCIAL LAUNDRY
PRODUCT IDENTIFICATION
A=AUTOMATIC WASHER
E=ELECTRIC DRYER
G=GAS DRYER
S=STACK DRYER
CONTROL CODE
E=FULL FEATURE ELECTRONIC CONTROL
M= ELECTROMECHANICAL (TIMER)
P= BASE ELECTRONIC CONTROL SINGLE UNIT OR
ELECTROMECHANICAL PUSHBUTTON STACKED PAIR
W= RESOURCE SAVER (HE TOPLOAD)
FEATURE CODE
CABINET WIDTH IN INCHES
(29” OR 27”)
FEATURE / VARIATIONS
4= METER CASE OR COINSLIDE EQUIPPED STACK W/O WINDOWS
5=METER CASE AND COINSLIDE/COINBOX EQUIPPED
6= METER CASE SINGLE/ STACK DRYER WITH COINSLIDE OR WINDOWS*
7= CARD READER READY SINGLE/ CARD READER
READY OR EQUIPPED STACKED PAIR*
0,9= FULL WIDTH CONSOLE
FEATURE CODE
0= ELECTRIC
1= SINGLE SPEED OR GAS
2= TWO SPEED
YEAR OF INTRODUCTION
E= 1995, J= 2000, K= 2001, L= 2002, M= 2003
COLOR CODE
Q=WHITE
ENGINEERING REVISION NUMBER
0= NO REVISIONS
1= REVISION ONE
2= REVISION TWO
2 7 6
1
K
Q
0
SERIAL NUMBER
SERIAL NUMBER
MANUFACTURING SITE
C=CLYDE, OH (WASHERS)
M=MARION, OH (DRYERS)
YEAR OF MANUFACTURE
L=2001, M=2002, N or P=2003
WEEK OF MANUFACTURE
PRODUCT SEQUENCE NUMBER
C
L
16 02287
*Factory coinslide equipped stack dryers and factory card equipped models have been
discontinued starting with 2000 year of introduction.
61
Commercial Laundry Parts Only Service Agreement
The Parts Only Service Agreement allows a trade partner that purchases at least 200
products per year to submit warranty claims for Commercial Laundry Parts. A completed
Warranty Claims Form must be submitted for each product where parts where installed within
the warranty period in order to receive reimbursement for the part(s) purchased. Warranty
claims can be submitted on-line from the Commercial Laundry Trade Partner Support Center
for Additional Details consult the Service Operating Guide at www.whirlpoolcorp.com/cltpsc,
then WARRANTY CLAIMS, then OPERATING GUIDE.
Submitting Warranty claims for parts used, cuts operational costs and provides vital parts usage
information to Whirlpool in order to build a more robust product. For details on obtaining a Parts
Only Service Agreement, or obtaining warranty service in your area, please contact Whirlpool at
1-800-446-2574, ext. 4268.
LABOR WARRANTY, MODELS THAT BEGIN WITH GCA, GCE, GCG
• These models come with a 1-year labor 3-year part warranty. They do not
have coinslides or coin boxes, but are considered commercial.
LABOR WARRANTY, MODELS CAM2752KQ, CEM2750KQ, CGM2751KQ
• These Whirlpool models come factory coin equipped and if the sale date is
after 7/1/2003 they have a 1-year labor and 3-year full parts warranty.
LABOR WARRANTY, ROPER MODELS RAK2751, REK2950, RGK2951
• These models come with a 90-day labor & 2-year parts warranty. They have
coinslides and coin boxes factory installed
NO LABOR WARRANTY, MODELS THAT BEGIN WITH CA,CE,CG,CSP
• Although commercial washers and dryers with models that begin as listed above
do not have ANY labor warranty, Whirlpool Corporation policy allows for labor
concession within 2 weeks of date of purchase (DOP)
COIN MECHANISM REPAIRS
• Whirlpool Corporation Independent Service Contractors are required to handle
the repair/replacement of the coin mechanism on commercial laundry products
that come factory equipped with coinslides.
NOTE: Whirlpool and Roper commercial laundry have units that are coinslide equipped
from the factory (see warranty summary). Whirlpool designated servicers must run all
service requests. Coin equipment is warranteed on products factory coin equipped!
For warranty repairs on these products contact Whirlpool at:1-800-NOBELTS, option 2.
62
Top 100 Parts Used in Commercial Laundry
Rank
Part Number
Part Name
Rank
Part Number
Part Name
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
3360629
3363394
3407152
3407158
285805
3954756
387868
285671
389248
3351355
3407149
63125
285792
285753
3952720
285852
3952164
279737
8316257
3946928
3949598
3407164
3950772
3360630
3387138
3407165
3360611
279570
3952709
279787
3363892
3402740
96743
3350151
279973
285790
8054980
383727
339392
387867
285785
8316437
285751
3950777
3955783
358277
8524807
285622
3355023
80040
GEARCASE
PUMP-WATER
CNTRL-ELEC
SWITCH
VALVE
TIMER
RING-BAL
SWITCH-LID
MOTOR-DRVE
SCREW
CNTRL-ELEC
TUB-OUTER
BASKTDRIVE
COUPLING
SWITCH-WL
COUPLING
VALVE
TIMER
LID
TIMER
READER-CRD
CNTRL-ELEC
SWITCH
GEARCASE
THRMST-FIX
CNTRL-ELEC
RING-TUB
LATCH
SWITCH-WL
MOTOR-DRVE
PUMP-WATER
CNTRL-ELEC
HOSE
AGITATOR
CUTOFF-TML
LINING
SWITCH-LID
GASKET
SCREEN
CLIP
CLUTCH
SWITCH-PB
DOG-AGIT
CNTRL-ELEC
TIMER
VALVE
TIMER
AGITATOR
TIMER
DOG-AGIT
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
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80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
19119
3977289
3355803
3387134
285353
3387748
3355804
3947411
63849
357021
3358559
279347
356934D
358684
389140
3351136
385421
3391914
3951989
3954764
3362087
62697
661570
3387810
63806
3394075
18776
3407136
3389249
8528128
3390719
3390721
3390735
3394078
3359586
3395656
3357334
3355807
3406797
3407168
3407171
3352632
3351355D
341241
349241T
358276
3348552
3347034
3387975
388492
BUMPER
CNTRL-ELEC
HARNS-WIRE
THRMST-FIX
RING
ELEMENT
HARNS-WIRE
AGITATOR
TUB-OUTER
CAPACITOR
VALVE
SWITCH-LID
SEAL
STRIKE
BLOCK
DOOR
FUNNEL
THRMST-FIX
BASKET
HARNS-WIRE
SUPPORT
RING
BELT
SWITCH-A&H
RETAINER
SWITCH-PB
LOCK
CNTRL-ELEC
NUT
INSERT
FUSE-THRML
SCREEN
SEAL-DOOR
SWITCH-PB
SEAL-TUB
MOTOR-DRVE
SCREW
SWITCH-LID
TOEPNL
SWITCH
SWITCH
SWITCH
SCREW
BELT
SUPPORT
VALVE
HOSE
BREAK-VAC
TMR 60 C1
SPRING
63
ELECTRONIC CLAIMS PROCESSING
Electronic warranty claims processing is available to help streamline and improve claims
processing. ServiceBench serves as the collection center for claims submitted electronically
and can process Customer, Stock, Rework and Policy Adjust/ Special Authorization and
Service Contract claims. Remember that all claims must have the necessary information to
pass both ServiceBench’s and Whirlpool edits. Please review the Narda format if in question.
On Policy Adjust/Special Authorization: These are claims that a Whirlpool representative
has given you authorization to assist in a repair on an out of warranty product. Remember all
necessary information that is required on an in warranty document is still necessary to file a
Policy Adjustment claim. If your current software package has a field for policy adjustment
number please use this field for the 10 to 14 digit number. This number will be reviewed for
validity by Whirlpool prior to payment.
We are also allowing for claims that have a ‘Special Rework”. This 6-character number
must be applied to each claim in the authorization field for review and payment.
Claims submitted electronically must pass through a ServiceBench and a Whirlpool edit
process. Warranty claims submitted with inaccurate information will be rejected by
ServiceBench’s preliminary edit process. Whirlpool Warranty Processing’s audit process will
reject claims with other inaccurate information i.e. incorrect rates, not enough tech verbiage on
repair performed, etc.
Please remember when parts have been used to repair a product, YOU MUST HAVE THE
VALID DISTRIBUTOR NUMBER AND INVOICE NUMBER ON THE INFORMATION THAT IS
SUBMITTED. It is important to remember that all claims, whether submitted electronically or
on paper, are subject to the same edit process at Whirlpool. If you are dissatisfied with the
results of the edits you should look first to the reject reason, and then to Whirlpool’s policies
and procedures to determine how to submit valid claims in a way which will ensure that they
pass our edits. ServiceBench does not reject claims - only Whirlpool rejects or pays
claims. Contact the ServiceBench Help Desk for assistance in determining your requirements
and ServiceBench’s options for initiating the electronic claims submittal process.
ServiceBench’s Service Dealer Help Desk can be contacted by calling: 877-472-3624
or go to: http://www.servicebench.com
64
WHIRLPOOL SERVICE COMMUNICATION
Date: January 24th 2003
To: All Process Partners and Independent Service Contractors
From: Steven Zannos, Director of Field Operations
Subject: Warranty and Service Contract Claim submission policy Changes
The Service Bench claims processing toll has proven to be very successful in shortening the
time it takes to process and pay Whirlpool warranty and service contract claims. Reject rates
have been reduced from over 10% to less than 3% . . . an 80% improvement. Additionally, the
time between claim submission and payment has been reduced from weeks to days. Service
Bench has helped improve cash flow for Whirlpool’s authorized independent servicers, and
provides Whirlpool with critical product warranty data in a timely manner.
In our continuing effort to improve your service business cash flow and provide critical product
warranty data in a more timely manner, Whirlpool is instituting a new policy. Effective March 1st
2003, all warranty and service contract claims must be submitted 45 days from the service
completion date or they will be rejected. In addition to ensuring prompt payment to you, this
process will allow Whirlpool to keep our customer and quality information up to date. Our
manufacturing and engineering teams use this important quality data to identify and address
issues that appear during the warranty period. If you have extenuating circumstances and
need more than 45 days; you may contact the Exception Management Team at 888-678-8808.
Your local Service Field Team can help identify and address any issues that may be slowing
down claims processing and/or payment times.
Whirlpool is also placing a renewed focus on receiving warranty and service contract claims
electronically as we have seen the positive impact this process has on both servicers and our
company. We are instituting a second new policy, effective March 1st 2003; in which all
warranty and service contract claims that are not submitted electronically through Service
Bench will be charged a $3 processing fee. Again we will make our Field Team available to
help your business get set up with Service Bench and enable this change for the few who have
not begun electronic submissions. Our goal is to get you paid quicker and gather critical
product and customer data in a more timely manner. To further reduce the time it takes to have
cash in hand for the Whirlpool warranty and service contract work you perform, you may
choose to use the electronic funds transfer option. To take advantage of this free service, you
must register with Service Bench on-line at: www.servicebench.com.
65
WARRANTY PARTS CLAIMS CHANGES
Ongoing product improvement is a primary focus of Commercial Laundry. In order to facilitate
continuous product improvement more complete information will now be necessary on part
warranty claims in order to avoid warranty rejection. The additional information is vital in order
to produce higher quality Commercial Laundry products. Commercial Laundry Parts warranty
claims beginning April 1, 2002 will be subject to the same warranty edits as a product warranty
claim. Each part warranty claim must have the following fields completed:
NARDA FORM REQUIREMENTS (EXAMPLE A)
Claims submitted to LaPorte Claims Processing Department must have a claim number of at
least 7 digits. If more than 7 digits are present, only the last 7 digits will be recognized. If few
than 7 digits are present, “zeros” will be added to the beginning of the number. In the case of a
NARDA document, the claim number may contain both alpha and numeric with a dash and
another character at the end. The last character, called a “check digit” number is either a
number or an “&”. This character and the dash before it are not recognized by LaPorte Claims
Processing. Only the 7-digit number before the “dash” is considered the valid NARDA number.
Match the reference numbers below with the corresponding numbers on the NARDA BELOW.
(1)
Type service: NOTE: “Special Authorization” must be sent directly to LaPorte Indiana
for processing.
(2)
Brand of appliance — Whirlpool, Roper
(3)
Type of product —washer, dryer, etc.
(4)
Complete model number
(5)
(6)
(7)
(8)
(9)
(10)
(12)
(14)
(16)
(18)
(19)
(20)
(21)
(23)
(24)
(29)
Complete serial number
Consumer information to include complete name, address and phone number
Date consumer purchased
Date consumer called for service
Date you completed repair
Consumer description of problem
Complete description of what was wrong with appliance and service performed to repair
Time started, completed, and total time to repair unit
Selling dealer, distributor, builder, etc.
Quantity of part(s) used
Part number(s) used
Description of part(s) used
Failed motor number — See Special Procedures Section of Service Operating Guide
(SOG).
Distributor number. Distributor and store number will be the same for those distributors
that do not have a servicer store number. You must show the FSP distributor
number from which you obtained parts used to repair appliance. Failure to show
distributor number may result in your being charged for parts.
Your Whirlpool assigned Store Number as listed on Service Agreement or distributor
number if distributor does not have a servicer store number.
Invoice number is mandatory. Without an invoice number the claim will be rejected.
66
EXAMPLE A
67
REQUIREMENTS - NEW OCR NARDA FORM (EXAMPLE B)
Match the reference numbers below with the corresponding numbers on the NARDA BELOW.
(1)
Consumer information to include complete name, address and phone number.
(2)
Brand of appliance — Whirlpool, Roper, etc. (See the parts filmcards for an updated
listed of supported brands and model numbers).
(3)
Type of product —washer, dryer, etc.
(4)
Complete Model Number.
(5)
Complete Serial Number.
(9)
Your Whirlpool assigned Store Number as listed on Service Agreement or distributor
number if distributor does not have a servicer store number.
(10) Your account number with the parts distributor.
(11) Consumer description of problem.
(13) Purchase date of product.
(14) Date service call was received.
(15) Complete description of what was wrong with appliance and service performed to
repair.
(16) Date you completed the repair.
(18) Distributor number. Distributor and store number will be the same for those distributors
that do not have a servicer store number. You must show the FSP distributor
number from which you obtained parts used to repair the appliance. Failure to
show a distributor number may result in your payment for the parts and
labor being rejected (formerly known as “Servicer State Number”).
(20) Check appropriate block.
(21) NOTE: “Special Authorization” must be sent directly to LaPorte Indiana for processing.
(22) Quantity of part(s) used.
(23) Part number(s) used.
(24) Description of part(s) used.
(25) Parts Total (service contract call).
(28) Failed motor number — See Special Procedures Section.
(29) Selling dealer, distributor, builder, etc.
(30) Consumer signature and date.
(32) Technician signature and date.
(33) Invoice number is mandatory. Without an invoice number the claim will be rejected.
68
EXAMPLE B
ELECTRONIC CLAIM REQUIREMENTS (EXAMPLE C)
To file warranty claims electronically, register at www.servicebench.com. Parts distributors that
also have a Whirlpool Servicer Store number must approve their own pending parts. These
companies should file warranty claims using their servicer store number as the logon account.
Once claims have been filed, logon using the distributor number. Print a copy of the parts
pending file if desired, after approval the screen will delete. Approve all appropriate pending
parts.
(1) Consumer information to include complete name, address and phone number.
(2) Brand of appliance — Whirlpool, Roper, etc. (See the parts filmcards for an updated
listed of supported brands and model numbers). Complete Model and serial number.
(3) Type of product —washer, dryer, etc.
(4) Consumer description of problem.
(5) Complete description of what was wrong with appliance and service performed to repair.
(6) Purchase date of product, date service call was received and date you completed the
repair.
(7) Authorization number for labor authorized from Whirlpool for outside of the normal
warranty
(8) Distributor number. Distributor and store number will be the same for those distributors
that do not have a servicer store number.
(9) Your account number with the parts distributor.
(10) Your Whirlpool assigned Store Number as listed on Service Agreement or distributor
number if distributor does not have a servicer store number.
(11) Part quantity and part number installed on the commercial product.
(12) Invoice number is a required field. Invoice number must be filled in. For a parts
distributor without a servicer store number, an “X” will suffice.
69
EXAMPLE C
70
PRODUCT DAMAGE CLAIM PROCEDURE
NOTE: DAMAGE IN GENERAL IS THE RESPONSIBILITY OF THE PRODUCT SHIPPER
NARDA CLAIMS FOR DAMAGE CAN ONLY BE SUBMITTED WITH AN
AUTHORIZATION FROM THE WHIRLPOOL PARTNER TEAM
1-800- NO-BELTS / OPTION 4
71
SERVICE MANUALS & JOB AIDS
COMMERCIAL DRYERS (CORE MANUAL CL-4
This core job aid covers basic product information and mechanical drive system service procedures for all current
commercial dryer platforms including 27" and 29" freestanding, as well as commercial stacked pairs. This
program is most effective if used in conjunction with Video Tape, Part #4314542. (For both new and experienced
technicians.)
LIT4314558 Job Aid $5.00
LIT4314542V VHS Video Tape $14.95
COMMERCIAL WASHERS (CORE MANUAL) CL-5
This core job aid covers basic product information and mechanical drive system service procedures for the current
direct drive commercial washer platform. This program is most effective if used in conjunction with Video Tape,
Part #4321690. (For both new and experienced technicians.)
LIT4321689 Job Aid $5.00
LIT4321690V VHS Video Tape $14.95
EMS1000-2000 COMMERCIAL LAUNDRY SYSTEMS CL-6
This manual is obsolete. Service information for EMS1000 and EMS1000 have been divided into separate
manuals to better serve commercial customers. For service information on EMS 1000, see literature part number
8178137. For service information on EMS 2000, see literature part number 8178138.
LIT4322251 Job Aid $5.00
ADVANTECH™ SERVICE MANUAL CL-7
This job aid covers all details of the ADVANTECH™ line of commercial electronics including theory of operation,
service routines, diagnosis, troubleshooting and component access. Mechanical systems are not part of this
manual. For mechanical system service see job aid 4321689 for commercial washers and 4314558 for
commercial dryers.
LIT8178077 Job Aid $5.00
DIRECT DRIVE WASHERS L-55
The objective of this Job Aid is to have the technician become familiar with how the direct drive washer operates,
how to disassemble the washer and how to diagnose problems. This Job Aid is most effective when used in
conjunction with Video Tape, Part #787929.
LIT787930 Rev. A Job Aid $5.00
LIT787929V Rev. A VHS Video Tape $14.95
ADVANTECH™ SOFTWARE MANUAL CL-8
This software manual covers all details of the ADVANTECH™ management software including installation, system
requirements, Palm specifications and operation, audits and reporting. Also included with the manual is a complete
ADVANTECH™ literature cross reference. Part #8524745 PC User’s Assembly contains one 8524743 and one
852477.
LIT8524743 Software Manual $15.00
LIT8524744 Software CD $15.00
LIT8524745 PC User’s Assembly $28.00
72
COMMERCIAL RESOURCE SAVER CL-9.
This job aid covers all details of the Commercial Resource Saver including theory of operation, service routines,
diagnosis, troubleshooting and component access.
LIT8178129 Job Aid $5.00
EMS1000 ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY CL-10
This job aid covers all details of EMS1000 series of Commercial Electronic Laundry including theory of operation,
service routines, diagnosis, troubleshooting and component access. For drive system service see job aid 4321689
for commercial washers and 4314558 for commercial dryers.
LIT8178137 Job Aid $5.00
EMS 2000 ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY CL-11
This job aid covers all details of the EMS 2000 Card reader equipped series of Commercial Electronic Laundry
including theory of operation, service routines, diagnosis, troubleshooting and component access. For drive system
service see job aid 4321689 for Commercial Washers and 4314558 for Commercial Dryers.
LIT8178138 Job Aid $5.00
LARGE CAPACITY THIN TWIN LAUNDRY
SYSTEM L-56
This Job Aid covers installation, operation, service access and technical information highlights for the Large
Capacity Thin Twin Laundry System. This Job Aid is most effective when used in conjunction with Video Tape, Part
#4314125. (For technicians with previous laundry service experience.)
LIT4314124 Job Aid $5.00
LIT4314125V VHS Video Tape $14.95
EMS ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY SERVICE MANUALS
This manual contains information necessary for servicing the console and associated electronic components on
the below models. Mechanical systems are not part of this manual. For mechanical system service see job aid
4321689 for commercial washers and 4314558 for commercial dryers.
Washers CAE2791AW, CAE2792AW
Dryers CEE2990AW, CGE2991AW
Stack Dryers CSP2790BW, CSP2791BW
LIT4321864 Job Aid $5.00
73
INTERNET SUPPORT
New Users of Whirlpool Webworld
Go to www.whirlpoolcorp.com/cltpsc and follow the instructions to register as a new user. Use
either your servicer store number or sales account number when prompted for an account
number. The new password should be a maximum of 8 characters!
The Internet will be the key component in communication to our Valued Commercial Laundry
Customers.
Commercial Laundry Technical Training
An Internet based training session schedule is posted on the Trade Partner Support Center
Web and shortly on coinop.com. Servicers may participate in 2 ways:
1. Join the live phone teleconference by calling 1 (877) 437-9971, participant code
6169234714. Ask product questions; offer input LIVE during the Internet presentation.
2. While participating in the teleconference, join us at www.whirlpoolcorp.com/cltpsc,
then TRAINING, then TRAINING LOGON..
Registration for Internet Training Events
Register for sales training by choosing one option below:
1. Sending an email to: [email protected]
2. Calling 1 (800) 446-2574, extension 4714
3. Submitting a registration form from www.whirlpoolcorp.com/cltpsc, then TRAINING,
then TRAINING REQUEST.
Service Updates
Service Updates for Commercial Laundry are available on the Trade Partner Support Center at
www.whirlpoolcorp.com/cltpsc, then TECHNICAL INFO, then SERVICE UPDATES.
Field Training
Commercial Laundry Field Training may be requested from the Trade Partner Support Center,
www.whirlpoolcorp.com/cltpsc, then TRAINING or by email or phone as listed here:
1. Sending an email to: [email protected]
2. Calling 1 (800) 446-2574, extension 4268
74
-- NOTES --
75
-- NOTES --
76
U.S.A. —
ONE STOP FOR COMMERCIAL LAUNDRY SUPPORT
1-800-NO BELTS
—
(800 662-3587)
Internet Support
AUTHORIZED COMMERCIAL LAUNDRY SERVICERS
&
ROUTE OPERATORS OR DISTRIBUTORS
Commercial Laundry Link
WWW. WHIRLPOOLWEBWORLD.COM
NEW USERS
FOR ACCESS TO THE TRADE PARTNER SUPPORT CENTER GO TO:
WWW. WHIRLPOOLWEBWORLD.COM
REGISTER AS A NEW USER AND REQUEST THE COMMERCIAL LAUNDRY LINK, OR
CALL:
1 800-NO BELTS > OPTION 1
TO ORDER LITERATURE OR PRODUCT AND WARRANTY INFORMATION:
1 800-NO BELTS > OPTION 2
or
HTTP://CLTPSC.WHIRLPOOLCORP.COM
TO ORDER COMMERCIAL LAUNDRY PRODUCT:
1 800-NO BELTS > OPTION 3
FOR WARRANTY CLAIMS STATUS OR PARTS BREAKDOWN INFORMATION:
1 800-NO BELTS > OPTION 4
or
HTTP://CLTPSC.WHIRLPOOLCORP.COM
TECHNICAL ASSISTANCE FOR ALL WHIRLPOOL COMMERCIAL LAUNDRY:
Have your store number ready to identify you as an authorized servicer
1 800-NO BELTS > OPTION 5
FOR PARTS ORDERS:
1 800-NO BELTS > OPTION 6
Refer Consumers to:
WWW.COINOP.COM
Contact for the Technical Communications Manager for Whirlpool Commercial Laundry:
1-800-446-2574, Ex. 4268
Commercial Laundry Products

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