SecuriCom

™

S P E E C H T R A N S F E R S Y S T E M

SYSTEM MANUAL

Contacta Limited

Head Office: Imex House,

VIP Trading Est., Anchor & Hope Lane,

Charlton, London SE7 7TE. UK

Tel: 020 8858 2123 • Fax: 020 8858 4866

email: [email protected]

Sales Office: 50 Churchill Square,

King’s Hill, West Malling,

Kent ME19 4YU. UK

Tel: 01732 223900 • Fax: 01732 223909

www.contacta.co.uk

SECURICOM SPEECH TRANSFER SYSTEM

Contents Page

4

Product Overview

5

System Components

6

System Options

7

Configuration: Bridge Bar System

8

Configuration: Surface Mounting System

9

Configuration: Flush Mounting System

10 Installation

13 Fitting Instructions: Bridge Bar System

14 Fitting Instructions: Surface Mounting System

15 Fitting Instructions: Flush Mounting System

16 Fitting Instructions: Staff Unit

17 Operation: Instructions

18 Operation: Optional Hearing Aid Induction Loop

19 Other Contacta Products

CONTENTS

3

4

SECURICOM SPEECH TRANSFER SYSTEM

PRODUCT OVERVIEW

Product Overview

The SecuriCom Speech Transfer System is a two-way intercom specifically designed to aid communications where normal speech is impaired by the use of glass security screens or other similar barriers.

Every system is controlled and powered individually and operates on a stand-alone basis.

Each system comprises a twin-channel audio amplifier, power supply unit, a microphone and speaker for the staff and a microphone and speaker for the customer. The microphone and speaker modules are supplied in various formats to enable the system to be installed in differing locations.

The system operates on an “Open Duplex” basis, i.e. microphones and speakers are live simultaneously, similar to a telephone, with no manual or automatic switching of the voice.

This means that clipping of speech is not encountered whilst still allowing users to operate the system “Hands-Free”. Sophisticated electronic circuitry in the amplifier and purpose designed speaker and microphone modules ensure that the risk of acoustic coupling or “Feedback” is kept to a minimum.

Securicom also offers an induction loop facility which is built into the system for users of hearing aids.

SecuriCom is offered either in a system kit format, or as individual modules, thus allowing maximum flexibility to “tailor” systems to individual requirements.

SECURICOM SPEECH TRANSFER SYSTEM

SYSTEM COMPONENTS

1

Part No.

STS-K001

Bridge Bar System

Amplifier

STS-A20

Power Supply

STS-P41 or

STS-P42

Staff Unit

STS-F70

Staff Unit

Customer Unit

STS-B80

Audio Bridge

1a Bridge Bar System with Loop Facility

STS-K001-L STS-A30 STS-P43 STS-F70

Staff Unit

STS-B80

Audio Bridge

Induction Loop

IL-E97 Induction Loop Sign

2

Part No.

STS-K002

Surface Mounting System

Amplifier

STS-A20

Power Supply

STS-P41 or

STS-P42

Staff Unit

STS-F70

Staff Unit

Customer Unit

STS-M54 Microphone and STS-S60 Speaker

2a Surface Mounting System with Loop Facility

STS-K002-L STS-A30 STS-P43 STS-F70

Staff Unit

STS-M54 Microphone and STS-S60 Speaker

Induction Loop

IL-E97 Induction Loop Sign

3

Part No.

STS-K003

Flush Mounting System

Amplifier

STS-A20

Power Supply

STS-P41 or

STS-P42

Staff Unit

STS-F70

Staff Unit

Customer Unit

STS-M56 Microphone and STS-S61 Speaker

3a Flush Mounting System with Loop Facility

STS-K003-L STS-A30 STS-P43 STS-F70

Staff Unit

STS-M56 Microphone and STS-S61 Speaker

Induction Loop

IL-E97 Induction Loop Sign

4 Staff Unit (common to all systems)

The STS-F70 Staff Unit comprises loudspeaker and close talking gooseneck microphone in one discreet unit. An On/Off button mutes the microphone if required for privacy reasons.

5

6

SECURICOM SPEECH TRANSFER SYSTEM

Customer Options

Customer side

SYSTEM OPTIONS

Customer’s side 1

Surface mounting components

STS-M54 Microphone and STS-S60 Loud speaker

contacta

Hearing loop is installed here. Switch your hearing aid to the T-position.

STS-M54 Microphone

Cash Tray

Optional IL-E93/94/95 Induction Loop

STS-S60 Speaker

Customer’s side 2

Flush mounting components

STS-M56 Microphone and STS-S61 Loud speaker

contacta

Hearing loop is installed here.

Switch your hearing aid to the

T-position.

STS-M56 Microphone

Cash Tray

Optional IL-E93/94/95 Induction Loop

STS-S61 Speaker

STS-B80 Audio Bridge with goose neck close speaking microphone

Customer’s side 3

Surface mounting components

STS-B80 Audio Bridge

Close talking Microphone and twin Loud speakers

Staff Option

contacta

Hearing loop is installed here.

Switch your hearing aid to the

T-position.

Staff side

Speaker

Cash Tray

Optional IL-E93/94/95 Induction Loop

Speaker

STS-F70 Staff Unit comprising close speaking microphone, loudspeaker and mute switch

Cash Tray

Staff side 1

STS-F70 Staff Unit

Switch your hearing aid to the

Hearing loop is installed here.

t a t ac c on

SECURICOM SPEECH TRANSFER SYSTEM

CONFIGURATION

Customer:

Staff:

1: Bridge Bar System

Customer Audio Bridge

Staff Unit

STS-B80 Customer Audio Bridge

Customer

Staff

STS-P41/42

Power

Supply

Unit

220/240 VAC

50Hz

CUSTOM

STS-A 20/30

STAF contacta

POWE

STS-A20 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Bridge - Twin

‘Figure of eight’

(2 No.) and one single core shielded

B: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

Customer:

1a: Bridge Bar System with

Induction Loop Aerial

Customer Audio Bridge

Induction Loop Aerial

Staff:

Staff Unit

STS-B80 Customer Audio Bridge

Customer

Staff

IL-E93/94/95

Induction

Loop

Aerial

STS-P43 Power

Supply Unit

220/240 VAC

50Hz

CUSTOM

STS-A 20/30

STAF contacta

POWE STS-A30 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Bridge - Twin

‘Figure of eight’

(2 No.) and one single core shielded

B: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

C: From Amplifier to

Induction Loop -

Twin wire cable

7

8

SECURICOM SPEECH TRANSFER SYSTEM

2: Surface Mounting System

Customer:

Microphone and Speaker

Staff:

Staff Unit

CONFIGURATION

STS-M54 Microphone STS-S60 Speaker

Customer

Staff

220/240 VAC

50Hz

STS-P41/42

Power

Supply

Unit

CUSTOM

STS-A 20/30

STAF contacta

POWE

STS-A20 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Speaker - Twin

‘Figure of eight’

B: From Amplifier to

Microphone -

Single core shielded

C: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

2a: Surface Mounting System with

Induction Loop Aerial

Customer:

Microphone and Speaker

Induction Loop Aerial

Staff:

Staff Unit

STS-M54 Microphone STS-S60 Speaker

Customer

IL-E93/94/95

Induction

Loop

Aerial

STS-P43 Power

Supply Unit

220/240 VAC

50Hz

Staff

CUSTOM

STS-A 20/30

STAF contacta

POWE

STS-A30 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Speaker - Twin

‘Figure of eight’

B: From Amplifier to

Microphone - Single core shielded

C: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

D: From Amplifier to

Induction Loop -

Twin wire cable

SECURICOM SPEECH TRANSFER SYSTEM

CONFIGURATION

3: Flush Mounting System

Customer:

Microphone and Speaker

Staff:

Staff Unit

STS-M56 Microphone STS-S61 Speaker

Customer

Staff

STS-P41/42

Power

Supply

Unit

220/240 VAC

50Hz

CUSTOM

STS-A 20/30

STAF contacta

POWE

STS-A20 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Speaker - Twin

‘Figure of eight’

B: From Amplifier to

Microphone - Single core shielded

C: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

3a: Flush Mounting System with Induction Loop Aerial

Customer:

Microphone and Speaker

Induction Loop Aerial

Staff:

Staff Unit

STS-M56 Microphone STS-S61 Speaker

Customer

IL-E93/94/95

Induction

Loop

Aerial

STS-P43 Power

Supply Unit

220/240 VAC

50Hz

Staff

CUSTOM

STS-A 20/30

STAF contacta

POWE STS-A30 Amplifier

Security Screen

STS-F70 Staff Unit

Cabling

A: From Amplifier to

Speaker - Twin

‘Figure of eight’

B: From Amplifier to

Microphone - Single core shielded

C: From Amplifier to

Staff Unit - Combined speaker and Mic.

cables

D: From Amplifier to

Induction Loop -

Twin wire cable

9

SECURICOM SPEECH TRANSFER SYSTEM

INSTALLATION

System Components

1.

STS A20 audio amplifier (or A30 version for loop facility)

2.

STS-P41/P42 12V DC power supply (or P43 PSU for loop facility)

3.

STS-F70 Staff Unit comprising close speaking microphone and loud speaker

4.

A microphone for the Customer

5.

A loudspeaker for the Customer

6.

Induction Loop Aerial (optional)

N.B. Microphones and Loudspeakers are available in flush or surface mounting formats.

The STS-F70 Staff Unit for the staff side is supplied as standard. An alternative option comprising separate microphones and loudspeakers is also available.

A Customer Audio Bridge with twin surface mounted loudspeakers and a centrally fitted close speaking microphone is available for the Customer’s side.

220/240

VAC

50Hz

Typical SecuriCom set up using flush mounted components on the Customer’s side and combined Staff Unit for Staff.

Customer side

Minimum distance between loudspeaker

and microphone 30 cms

Cash Tray

Security Screen

Power

Supply

Unit

STS-F70

Staff Unit

CUSTOM

STS-A 20/30

STAF contacta

POWE

STS Amplifier mounted below counter-top

Staff side

10

Siting and Installing the Amplifier

Siting and Installing

Microphones and Speakers

Each SecuriCom system requires one Audio Amplifier (STS-A20 or STS-A30) with its associated Power

Supply (STS-P41/42 or STS-P43). The Amplifier connects on a plug and socket basis to other system components via individual cables.

The Amplifier should be mounted on a flat surface within close proximity to the other system components and conveniently to hand for the operator. For example, on the staff side under the desk-top or counter-top would be suitable. Ensure there is also access to the Microphone and Induction Loop gain controls located on the side of the amplifier and also to the rear connection sockets before fixing. Twin flanges each with two screw holes are formed at the top of the amplifier housing.These are used to fix the amplifier under the counter top with small self tapping screws.. The Amplifier housing need not be opened as all connections are external.

Customer Microphones and Loud Speakers may be flush or surface mounted depending on individual requirements. See following pages for fitting instructions. Surface mounted components are best sited at the junction between the counter-top and the glass partition. For best performance, the Microphone should be mounted at least 30 centimetres away from the Loudspeaker. Each component comes with a 3 metre lead and two-way plug. It is advisable to remove the plug before fixing as this enables a neater installation to be achieved using smaller diameter holes through which to feed the cables.

However, the cables and plugs must be re-connected correctly or the system will not operate. If in doubt, identify and mark the wires before disconnecting the plug(s).

SECURICOM SPEECH TRANSFER SYSTEM

INSTALLATION

Siting and Installing the Staff Unit

The STS-F70 Staff Unit is a self standing module for the Staff Side. It should be placed conveniently on the counter top so the cashier can hear the loudspeaker and talk into the gooseneck microphone to the customer. The microphone is of the close talking type so background noise is not picked up. A

‘Mute’ switch is located on the front of the Staff Unit. In the absence of a cable port, a suitably sized hole should be drilled into the counter top at the rear of the Staff Unit to take the reinforced cable.

Disconnect the 2 two-way plugs before introducing the cables for a neater installation. Ensure these are re-connected correctly or the system will not operate.

Amplifier Connections

1 LED/Tone (+)

2 LED/Tone (-)

3 Staff Unit Mic 1 (+)

4 Staff Unit Mic 1 (screen)

5 Customer Mic 1 (+)

6 Customer Mic 1 (screen)

7 Staff Mic 2 (+)

8 Staff Mic 2 (screen)

9 Customer Mic 2 (+)

10 Customer Mic 2 (screen)

11 Staff Unit Speaker (+)

12 Staff Unit Speaker (-)

13 Customer Speaker 1 (+)

14 Customer Speaker 1 (-)

15 Staff Speaker 2 (+)

16 Staff Speaker 2 (-)

17 Customer Speaker 2 (+)

18 Customer Speaker 2 (-)

19 Induction Loop Aerial (+)

20 Induction Loop Aerial (-)

Rear of Amplifier showing two-way connections for components

Power in

Contacta Communication Systems Limited

Tel: 0181 858 2123

Induction Cust

Loop

- +

20 19

Spk 2 Spk 2

+

Staff

+

Cust Staff

Spk 1 Spk 1

+ +

Cust

Sc +

Staff

Mic 2 Mic 2

Sc +

18 17 16 15 14 13 12 11 10 9 8 7

Cust Staff

Mic 1 Mic 1 LED Tone

Sc + Sc + +

6 5 4 3 2 1

-

Connection to Induction

Loop Aerial

+ + + + -

Optional connections to second loudspeakers

Connect to customer loud speaker

Connect to Staff

Unit

+

Sc

+

Sc

Optional connections to second microphones

+

Sc

+

Sc

+ +

Connect to customer microphone

Connect to Staff

Unit

Connection to LED or tone signal

(optional)

Connection plugs

Connecting Components to the Amplifier

Each component (Microphone, Loudspeaker, Staff Unit or Induction Loop) comes fitted with two-way connection plug(s) which locate into the appropriate socket(s) at the rear of the Amplifier. The plugs connect to the cables by screw terminal connections so cables can be removed and fed through small, neat apertures for an unobtrusive, discrete installation. However, the cables and plugs must be re-connected correctly or the system will not operate. If in doubt, mark the wires before disconnecting the plug(s). If there is a suitable cable port on the cashiers side, the

Staff Unit cables can be diverted through this without the need to remove and re-connect the 2 two-way plugs.

Controls

Controls are provided on the front of the Amplifier. The latching push switch marked ‘power’ switches the unit on or off, a red LED indicates when the unit is on. Two rotary volume controls marked ‘customer’ and ‘staff’ adjust output from the loudspeakers. The volume of the system may be adjusted by turning the rotary volume controls clockwise (to increase the level of sound) or anticlockwise (to decrease the level of sound).

Negative or

Screened

Cable

Positive +

Enlarged drawing of two-way plug that connects components to the rear of the amplifier

11

12

SECURICOM SPEECH TRANSFER SYSTEM

INSTALLATION

Adjusting the System

Controls for adjusting the microphone gains are located along one side of the amplifier.

Please note these are factory set prior to despatch and should require no adjustment unless exceptional audio conditions are encountered. To increase or decrease the gain on either the Customer’s

Microphone or the Staff

Microphone, first make sure that both volume controls on the front of the amplifier are turned fully clockwise for maximum volume. Then turn

CUS

TOM

ER

STS-A 20/30

Adjustments can be made to speech and induction loop outputs by the additional potentiometers located on the side of the amplifier

STA

FF con tact

power

On/Off switch and power LED

Staff volume control

Customer volume control

a

the appropriate gain potentiometer clockwise (to increase gain) or anticlockwise (to decrease gain) using the trim tool supplied.

Substantial changes in the audio levels can be achieved by relatively minor adjust-

Tone

Set-up

Switch

Staff

Mic.

Customer

Mic.

Induction

Loop Gain

Volume

Controls

On/off switch

Side view of the Securicom Amplifier showing potentiometers for adjusting gains on the Microphones and the Induction Loop Aerial ments of the gain controls.

Should feedback occur whilst making adjustments, turn the gain controls anticlockwise until the feedback disappears and the desired sound level obtained. The set-up switch is factory set and should not be altered.

Induction Loop Facility

If the SecuriCom System has been supplied with optional Induction Loop Facility, the package will contain an STS A30 audio amplifier, a P43 Power Supply Unit, a suitable Induction Loop Aerial, (either

IL-E93, IL-E94 or IL-E95) and a self adhesive yellow induction loop sign (IL-E97). The principle of the system is to transmit sound via an electro-magnetic field which is picked up and amplified by a telecoil fitted inside customers’ hearing aids.

Correct positioning of the Induction Loop Aerial is critical to ensure the loop performs to its full potential. It should be fixed under the desk-top or counter centrally so customers wearing hearing aids receive the signal. In the case of the IL-E94 (Loop Pad Aerial), for best results, this can be folded so that half is mounted horizontally under the counter and the other half mounted vertically, facing the customer. Make sure that the Induction Loop self adhesive yellow sticker is displayed in a prominent position.

The Induction Loop Aerial connects to terminals

19 and 20 on the Amplifier using the appropriate plug and socket.

Adjusting the

Induction loop facility

The control for adjusting the Induction Loop gain is located on the side of the amplifier and output may be adjusted by using the trim tool and an induction loop tester. Turn the gain potentiometer clockwise (to increase gain) or anticlockwise (to decrease gain).

OME

CUST

STS-A

20/30

STAF con

power

Fix Induction

Loop pad to underside of counter in horizontal and vertical plane

SECURICOM SPEECH TRANSFER SYSTEM

Bridge Bar System STS-K001

STS-B80 Audio Bridge

STS-F70 Combined Staff Unit

Drill suitable hole in counter for cables

Surface mounted Bridge

Bar pod

(left hand position accommodates all cabling)

Glass security screen

625 mm wide

Figure 1

Bridge Bar with

Gooseneck

Microphone

Tighten knurled point cup screws to fix bridge bar at both ends

FITTING INSTRUCTIONS

Knurled point cup screws for fixing bridge bar

Surface mounted

Bridge Bar pod

(right hand)

Drill twin pilot holes for fixing screws

Glass security screen

All cables exit left through counter top

Cash Tray

Use small pipe cutter if cutting bridge bar to length to avoid damage to internal cables

Figure 2

Glass security screen

Connect first loudspeaker and fit to pod

Cash Tray

Connect second loudspeaker and fit to pod

Figure 3

Figure 4

Use existing cable port or drill suitable hole through counter top to feed cable from Staff Unit

STS-F70 Staff Unit

Microphone

Surface mounted Bridge Bar system utilising twin loud speakers and gooseneck microphone

Glass security screen

Loudspeaker

Cash Tray

Loudspeaker

Retaining m/screw

Customer side

13

14

SECURICOM SPEECH TRANSFER SYSTEM

Surface Mounting STS-K002

STS-M54 Microphone

STS-S60 Speaker

STS-F70 Combined Staff Unit

Drill suitable hole in counter for cable

Drill twin pilot holes for fixing screws

Figure 1

Figure 2

FITTING INSTRUCTIONS

Surface mounted speaker or microphone pod

Glass security screen

Cash Tray

Glass security screen

Fix pod to counter top with

2 (No) self tapping screws

Cash Tray

Run cables from speaker or microphone through counter top and fit unit to pod. Secure with 2 (No) machine screws

Glass security screen

Cash Tray

Figure 3

Figure 4

Use existing cable port or drill suitable hole through counter top to feed cable from Staff Unit

STS-F70

Staff Unit

Loudspeaker

Customer side

Cash Tray

Glass security screen

Staff side

Microphone

Surface mounted loud speaker and microphone with staff unit

SECURICOM SPEECH TRANSFER SYSTEM

Flush Mounting STS-K003

STS-M56 Microphone

STS-S61 Speaker

STS-F70 Combined Staff Unit

Flush mounted

Loudspeaker Cash Tray

Figure 1

Flush mounted

Microphone

Dimensions of cutout for both

Loudspeaker and Microphone

107mm

Security glass screen

FITTING INSTRUCTIONS

Drill pilot holes to suit fixing screws

52mm

Prepare counter top by drilling suitably sized corner holes to acommodate jig saw blade

98mm

120mm

55mm

65mm

Figure 2

Clearance hole for obtruding stud

Figure 3

Corner radii to suit jigsaw blade

Jigsaw blade

Use existing cable port or drill suitable hole through counter top to feed cable from Staff Unit

STS-F70 Staff Unit

Glass security screen

Figure 4

Loudspeaker

Customer side

Cash tray

Flush mounted loud speaker and microphone with staff unit

Microphone

15

16

SECURICOM SPEECH TRANSFER SYSTEM

Staff Unit

STS-F70 Combined

Microphone andSpeaker

FITTING INSTRUCTIONS

STS-F70 Staff Unit comprising close speaking microphone, loudspeaker and mute switch

Cash Tray

Switch your hearing aid to the

Hearing loop is installed here.

c on

Figure 1

Security Glass Screen

Cable port

Counter Top Customer’ Side

Cash Tray

Staff Unit

1 foot (30 cms)

Figure 2

Glass security screen

Figure 3

Customer side

Use cable port or drill suitable hole through counter top to feed cable from Staff Unit

Cash tray

STS-F70 Staff Unit

Staff side

SECURICOM SPEECH TRANSFER SYSTEM

Operating Instructions

OPERATION

con tact a

power

STA

FF

CUS

TOM

ER

STS-A 20/30

On/Off switch and power LED

Staff volume control

Customer volume control

The SecuriCom Amplifier showing controls

• Switch the system “ON” by depressing the black push-button on the front of the amplifier which is usually located under the counter. A red light, or L.E.D., will light up signifying that the system is “ON”.

• Position the Staff Unit so that the gooseneck microphone is approximately 1 foot

(30cms) from your head. Face the microphone and speak normally from your usual seating position.

• To increase the volume of the speech level you hear on the staff side, turn the rotary control marked “STAFF” on the front of the amplifier in a clockwise direction. To reduce the volume, turn the control in the opposite, anticlockwise direction.

• To increase the volume of the speech level for the customer, turn the rotary control marked “CUSTOMER” on the front of the amplifier in a clockwise direction. To reduce the volume, turn the control in the opposite, anticlockwise direction.

• If a Staff Unit has been fitted, this will have a “Microphone Mute“ facility button. When activated, the latter will not transmit any sound from the Staff side. This may be used for privacy purposes.

• Some SecuriCom systems are supplied with an Induction Loop facility for the benefit of customers who wear hearing aids. To take advantage of this facility, the hearing aid user should switch their device to the “T” position. A sign supplied with the system will inform the hearing aid user that the facility is available. It is therefore important that this sign is displayed in a prominent position.

• To turn the SecuriCom system “OFF”, release the black push-button on the front of the amplifier.

17

18

SECURICOM SPEECH TRANSFER SYSTEM

Optional Hearing Aid Induction Loop

OPERATION

Counter Top Clerk’ Side

STS-F70

Staff Unit

Cash Tray

Security Glass Screen

Flush speaker

Flush

Microphone

Induction Loop hidden below counter

Counter Top Customer’ Side

Shaded section represents range of induction loop aerial

Suggested text for notice displayed to customers

To meet obligations under the 1995 Disability Discrimination Act, an Induction Loop System has been installed in this area for the benefit of Hearing Aid Users. To use this facility, customers should switch their Hearing Aids to the ‘T’ Position. Background noise will be less obtrusive and customers will hear the member of staff more clearly.

Instructions for Use •

•

•

•

The System is ‘ON’ at all times.

Staff’s voice is picked up by the Staff Unit on the staff side.

Customers will receive the maximum signal from the induction loop provided they are within the shaded area shown above.

Confirmation that a System is installed is displayed by an

Induction Loop Sign.

NOTE: THE SOUND LEVEL WILL HAVE BEEN ‘SET’ FOR THE

AVERAGE CUSTOMER. VOLUME CAN BE ADJUSTED BY THE

HEARING AID USER’S OWN VOLUME CONTROL.

contacta

SECURICOM SPEECH TRANSFER SYSTEM

OTHER CONTACTA PRODUCTS

Contacta Q-Control

Q-Control from Contacta is a sophisticated queue management system for up to 16 staff positions. It communicates visually and audibly with your customers, directing them to the next available position in an orderly manner with no confusion. As a result, quality of service is improved and staff can concentrate solely on their immediate customer’s requirements. Q-Control is particularly effective where financial and confidential matters are being dealt with.

Research has indicated that customers are happier and more relaxed with an efficient queue management system. It’s fairer because they can be served in the correct order, there’s no jostling and the next customer is not ‘breathing down their neck’, – a safety factor that is particularly appreciated when money is changing hands.

Contacta Q-Control system in use at Tottenham

Hotspur’s Ticket Office

At the centre of the system, and usually located in a prominent position at the head of the queue, is the Main Display Board. This provides audible and visual information concerning the queue direction. The visual information is shown on three LED panels. The Central

Control Module contains all central system circuitry and is linked to the other system components by the system cable network.

Each staff position is identified by an LED display denoting the counter position number. In addition each member of the staff has a switch which can be depressed when the position becomes free.

The Q-Control system interfaces with other Contacta equipment such as the SecuriCom

Speech Transfer System and InfoLoop Induction Loop system to provide the optimum in customer care at service and cashier positions.

Contacta InfoLoop

Hearing Aid Induction Loop Systems

The InfoLoop Induction Loop System from Contacta is a loop based voice amplification system to assist customers who use hearing aids. By simply switching their aid over to the

“T” or “Telecoil” position, their aid reduces air transmitted sound signals and receives speech via the Induction Loop and the Telecoil located within the hearing aid. InfoLoop gives clear hearing and understanding for those with hearing disabilities. It is designed for ticket offices, bank and building society counters, bureaux de change and interview and meeting rooms. InfoLoop is the perfect answer for high background noise areas where confidential discussions take place or when clear speech is restricted by glass security screens; traditionally “difficult” areas for hearing aid users.

Each system is controlled and powered individually and operates on a stand-alone basis

The system essentially comprises a microphone, an amplifier which drives the induction loop and a power supply unit. Various types of microphones and loop aerials are available to meet the precise, acoustic and logistic needs of each location.

In addition, a portable, self powered Induction Loop System is available for more flexible use.

19

L I M I T E D

C O M M U N I C A T I O N S Y S T E M S

•

S E C U R I T Y S O L U T I O N S

Head Office: Imex House, VIP Trading Estate,

Anchor & Hope Lane, Charlton, London SE7 7TE.

Tel: 020 8858 2123 • Fax: 020 8858 4866 email: [email protected] • www.contacta.co.uk

Registered in England No. 979640 FM 36903

Sales Office: 50 Churchill Square, King’s Hill,

West Malling, Kent ME19 4YU.

Tel: 01732 223900 • Fax: 01732 223909 email: [email protected] • www.contacta.co.uk

Founded in 1970