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Meridian 1 and Succession Communication Server for Enterprise 1000
i2004 Internet Telephone User Guide
Revision History
November 2002
Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.
June 2001
Standard 1.00.
2
Contents
i2004 Internet Telephone 6
i2004 Internet Telephone features ........................................................... 6
Telephone Controls 7
i2004 Internet Telephone display
Install your i2004 Internet Telephone
11
12
Your i2004 Telephone Option Menu 14
Adjust Screen contrast.......................................................................... 17
Select Date/Time format....................................................................... 18
Display diagnostics.............................................................................. 19
Local Dialpad Tone.............................................................................. 19
Choose Ring type ................................................................................ 20
Enable OnHook Default Path ................................................................ 21
Change Feature Key Label.................................................................... 21
Call features 24
Make a call 25
Make a call while on-hook ................................................................... 25
Make a call while off-hook ................................................................... 25
Use Handsfree calling .......................................................................... 26
Use the Corporate Directory ................................................................. 27
Activate Ring Again............................................................................. 31
Redial last number called ..................................................................... 32
Make a System Speed Call ................................................................... 33
3
Contents
Make an Intercom call.......................................................................... 34
Answer a call 35
While on an active call 36
Use Timed Reminder Recall................................................................... 37
Use Attendant Recall ............................................................................ 38
Record a Calling Party Number ............................................................ 40
Display incoming calls.......................................................................... 40
Trace a Malicious call .......................................................................... 41
Incoming calls 42
Activate Automatic Answerback............................................................ 42
While you are away from your desk 45
Use Call Forward................................................................................. 45
Use Internal Call Forward ..................................................................... 46
Use Remote Call Forward ..................................................................... 47
Secure your telephone.......................................................................... 48
Talk with more than one person 50
Use the Call Join feature....................................................................... 50
Set up a Conference call....................................................................... 50
Use the Conferee selectable display and disconnect feature..................... 51
Work without interruption 54
Activate Make Set Busy ........................................................................ 54
4 Draft 0.01
Contents
Additional Call Features 55
Auto Dial Transfer Feature.................................................................... 55
Use the Buzz signal ............................................................................. 55
Use Call Page Connect to make an announcement ................................. 56
Use Centrex/Exchange Switchhook Flash .............................................. 56
Charge a call or Charge a Forced call .................................................. 57
Use Enhanced Override Feature ........................................................... 59
Use Forced Camp-on feature ................................................................ 59
Override a busy signal......................................................................... 60
Use Privacy Release ............................................................................. 61
Use Radio Page................................................................................... 61
Additional Features 64
Succession Branch Office ..................................................................... 69
Hospitality features 71
Set Automatic Wake-Up....................................................................... 71
Activate Message Registration .............................................................. 73
Use Maid Identification ........................................................................ 74
Display Room Status ............................................................................ 75
Flexible Feature Codes (FFCs) 77
Terms you should know 78
5
i2004 Internet Telephone
i2004 Internet Telephone
This document describes i2004 features and how to use the i2004 Internet Telephone.
The i2004 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.
Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) display beside the label. Soft Feature (self-labeled) keys display directly below the label.
i2004 Internet Telephone features
The i2004 Internet Telephone supports the following features:
• Twelve programmable feature keys: six (physical) Programmable Line
(DN)/ Feature Keys (self-labeled) and six lines/features accessed by pressing the shift key
• Four Soft Keys (self-labeled) providing access to ten features
• Large multi-field LCD display
• Shared LAN access with a PC through an 3-Port integrated switch.
• Wideband-compatible speakerphone
• Headset jack with On/Off key
• Volume control bar for adjusting ringer, speaker, handset, and headset
• Six specialized fixed keys:
— Quit
— Directory
— Inbox (Message)
— Shift
— Services
— Expand to PC
• Call processing fixed keys:
— Hold
— Goodbye
— Handsfree
— Mute
• Automatic IP address
• Hearing-aid compatibility
6
Telephone Controls
Goodbye
Hold
LED
Headset
Mute
Volume
Control Bar
Handsfree Key
LED
Directory
Quit
Telephone Controls
Message Waiting Light/
Incoming Call Indicator
Programmable Line (DN)/
Feature Keys (self-labeled)
LCD Indicator
Soft Keys
(Self Labeled)
Fixed Feature Keys
Expand to PC
Copy
Services
Navigation Keys
Shift
Inbox (Message)
553-i2004
2498
Use the Volume Control to adjust the volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Press the right side of the rocker bar to increase volume, the left side to decrease volume.
Use the Goodbye key to terminate an active call.
Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset.
A steady LCD light beside a Line (DN) key indicates the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.
7
8
Telephone Controls
Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing to return to the caller on hold.
Press the Speaker key to activate handsfree.
The speaker LED lights to indicate when handsfree is active.
The Expand to PC key is a fixed key that is reserved for future development.
Press the Inbox (Message) key to access your voice mailbox.
Note: On the 3900 telephone series, the
Messages key corresponds to the Inbox
(Message) key.
Press the Shift key to toggle between two feature key pages and access an additional six lines/features.
Press the Directory key to access Directory services.
Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to a two way conversation. The Mute key applies to
Handsfree, Handset, and Headset microphones. The Mute LED flashes when the Mute option is in use.
Use the Navigation keys to scroll through menus and lists in the display area.
Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your telephone.
2498
More ..
CallWait
FWD
FWD
Telephone Controls
Press the Services key to access the following items:
• Telephone Option:
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Ring type
- Call timer
- OnHook Default Path
- Change Feature key Label
- Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Branch Office is configured)
The Primary Directory Number (DN) key are the Line/Feature keys located at the sides of the upper display area. When you pick up the handset, the line associated with this key can support a call.
Note: Although you can have additional DN keys assigned to your telephone, there is only one Primary DN.
Press the More..
key to access the next layer of Soft Keys (self-labeled) keys.
Programmable Line (DN)/Feature Keys
(self-labeled) are configured for various features on the telephones.
Soft Keys (self-labeled) are located below the display area. The LCD label above the key changes, based on the active feature.
Note: A triangle before a key label indicates that the key is active.
9
10
Telephone Controls
i2004 Internet Telephone display
i2004 Internet Telephone display
This section summarizes the display features of the i2004 Internet Telephone. The
Idle display is shown in the figure below.
The i2004 telephone has three display areas:
• The upper display area is used for line and feature key status.
• The middle display area contains a single line information display for items such as party and set information.
• The lower display area provides feature key labels.
Programmable
Line (DN)/
Feature Keys
(Self-labeled)
Information display
Date/time display
Call party info
Feature Status info
Options info
Directories info
Soft Keys
(Self-labeled)
Navigation Keys
Supervisor
Activity
2637
MakeSetBusy
Not Ready
In-Calls
Jan 31 5:54pm
Nortel Networks
Trans Conf Forward More...
553-9541
11
Install your i2004 Internet Telephone
Install your i2004 Internet Telephone
Connect the i2004 telephone components
CAUTION
Damage to Equipment
Do not plug the i2004 Internet telephone into an ISDN connection. This results in severe damage to the i2004 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
The i2004 can connect directly to a network or share access to a
LAN with a PC. Two ports, the Network Ethernet and the PC
Ethernet, are located on the back of the telephone and enable connections to a LAN and a PC. Two CAT-5 cable lines are required when sharing a LAN with a PC.
1.
Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the back of the telephone and the other end to the jack on the handset.
2.
Choose one of the following connections: a.
For a telephone not sharing a LAN access with a PC, connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone
(identified with a LAN icon). The other end of the
CAT-5 line cable plugs into the IP network .
. b.
For a telephone sharing a LAN access with a PC, connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone
(identified with a LAN icon) and the other end to the IP network. Insert a second CAT-5 line cable into the PC ethernet port located on the back of the telephone
(identified with a PC icon) and the other end into the computer's Ethernet port.
3.
Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.
4.
Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.
12
Install your i2004 Internet Telephone
5.
Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.
Rear view of i2004 Internet Telephone
13
Your i2004 Telephone Option Menu
Your i2004 Telephone Option Menu
The i2004 Internet Telephone Services menu lists the following menus:
• The Telephone Option menu enables you or your Network
Administrator to configure telephone preferences.
• The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an i2004 Internet Telephone class of service is set for Virtual Office and Branch Office.
The Telephone Option menu offers the following options:
Volume adjustment...
Contrast adjustment
Language...
Date/Time format...
OnHook Default Path
Call Timer
Display diagnostics
Local Dialpad Tone
Ring type...
Change Feature key label
Set Information
Note: The ellipses (...) appearing after the an option item indicate there is a sublist.
To use the Telephone Option Menu:
1.
Press the Services key.
2.
Using the Navigation keys to move up and down through the Services Menu, highlight Telephone Option .
Telephone Option
Select 3.
Press the Select key.
14
Language...
4.
Use the Navigation keys to scroll through the list of options that can be customized.
5.
Highlight a feature to adjust (for example, Language ).
Your i2004 Telephone Option Menu
Select
Select or
Quit
6.
Press the Select key. The display provides information required to adjust your selection.
7.
Choose one of the following: a.
Press the Select key to save changes and return to the Telephone Option menu.
b.
Press the Quit key to keep existing settings.
Adjust volume
After selecting Volume adjustment...
from the Telephone Option menu, choose
Ringer, Handset, or Handsfree for volume adjustment.
To adjust Ringer volume:
Ringer
1.
Select Ringer from the Volume menu.
Lower or
Higher
2.
Press Lower to decrease volume,
Higher to increase volume.
3.
Choose one of the following: a.
Press the Select key to save the volume level and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
15
Your i2004 Telephone Option Menu
To adjust Handset listen volume:
Handset listen
Lower or
Higher
1.
Select Handset listen from the Volume menu.
2.
Press Lower to decrease volume,
Higher to increase volume.
3.
Choose one of the following: a.
Press the Select key to save the volume level and return to the
Telephone Option menu.
b.
Press the Quit key to keep the existing settings.
To adjust the Handsfree listen volume:
Handsfree listen
Lower or
Higher
1.
Select Handsfree listen from the
Volume menu.
2.
Press Lower to decrease volume,
Higher to increase volume.
3.
Choose one of the following: a.
Press the Select key to save the volume level and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
To adjust the Headset listen volume:
Headset listen
Lower or
Higher
1.
Select Headset listen from the
Volume menu.
2.
Press Lower to decrease volume,
Higher to increase volume.
3.
Choose one of the following: a.
Press the Select key to save the volume level and return to the
Telephone Option menu.
16
Your i2004 Telephone Option Menu b.
Press the Quit key to keep existing settings.
To adjust the Buzzer volume:
Buzzer
1.
Select Buzzer from the Volume menu.
Lower or
Higher
Lower or
Higher
2.
Press Lower to decrease volume,
Higher to increase volume.
3.
Choose one of the following: a.
Press the Select key to save the volume level and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
Adjust Screen contrast
The Screen contrast option enables adjustments to the telephone’s display contrast.
After selecting Contrast Adjustment from the Telephone Option menu:
1.
From the Contrast screen, press Lower to decrease display contrast level,
Higher to increase display contrast level.
2.
Choose one of the following: a.
Press the Select key to save the contrast level and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
17
Your i2004 Telephone Option Menu
Select a language
The display is available in multiple languages. After selecting Language...
from the
Telephone Option menu:
1.
Using the Navigation keys, highlight the desired language (for example,
German [Deutsche]).
Deutsche
Select 2.
Choose one of the following: a.
Press the Select key to save the language and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
Select Date/Time format
There are several Date/Time formats. Formats are based on the 12-hour and the
24-hour clock. After selecting Date/Time format... from the Telephone Option menu:
Select
1.
Using the Navigation keys, highlight the desired format. Sample formats appear on the upper right side of the display area.
2.
Choose one of the following: a.
Press the Select key to save the format and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
18
Your i2004 Telephone Option Menu
Display diagnostics
The Display diagnostics option tests the telephone’s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu:
1.
Using the Navigation keys, scroll through the list to view display capabilities.
2.
Press the Quit key to return to the
Telephone Option menu.
Local Dialpad Tone
The Local Dialpad Tone option enables a pressed telephone dial key to produce
Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone from the Telephone Option menu:
Select
1.
Using the Navigation keys, highlight one of the following dial pad ring tones: a.
None to disable all tones.
b.
Short Click to enable a single tone for all keys.
c.
DTMF to turn on a separate DTMF tone for each key.
2.
Choose one of the following: a.
Press the Select key to save the tone selection and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
19
Your i2004 Telephone Option Menu
Choose Ring type
The Ring type option sets the telephone’s ring tone. After selecting Ring Type...
from the Telephone Option menu:
1.
Using the Navigation keys, highlight one of the ring types.
Ring type 3
Play
Select
2.
Press the Play key to sample the ring tone.
3.
Choose one of the following: a.
Press the Select key to save the ring type and return to the Telephone
Option menu.
b.
Press the Quit key to keep existing settings.
Enable Call timer
The Call timer measures how long you are on each call. After you select Call timer enable from the Telephone Option menu:
On 1.
From the Call timer screen, choose one of the following: or
Off a.
To turn on the Call timer, press the
On key. b.
To turn off the Call timer, press the
Off key.
2.
Choose one of the following: a.
Press the Select key to save the changes and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
20
Your i2004 Telephone Option Menu
Enable OnHook Default Path
When the set is on-hook, the OnHook Default Path option enables a Headset or a
Handsfree connection. After selecting the OnHook Default Path from the
Telephone Option menu: handsfree enable or headset enable
1.
From the OnHook Default Path screen, choose one of the following: a.
Press the handsfree enable option.
b.
Press the headset enable option.
Select
2.
Choose one of the following: a.
Press the Select key to save the default path and return to the
Telephone Option menu.
b.
Press the Quit key to keep existing settings.
Change Feature Key Label
The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature
Key Label from the Telephone Option menu, choose one of the following:
To Change the labels:
Select a Feature key 1.
From the Change Feature Key Label screen, press Select key.
Quit
2.
Press the Feature key that is being changed.
Edit the Feature key label
<The new label displays here>
Select Delete Clear More..
Select Case Clear More..
Select Symbol/Text Clear More..
3.
Enter the new information for the feature key label. To enter special characters, press the up navigation key.
Note: I f you enter a prime DN key, an error message displays.
4.
Press the Select key to save the changes and return to the Telephone Option menu.
21
Your i2004 Telephone Option Menu
To restore the default labels:
Restore all key labels
Restore one key label
Choose one of the following:
1.
To restore all default labels: a.
From the Change Feature Key
Label screen, press Restore all key labels key.
b.
Press Yes to change all feature keys to default values.
Note: When Yes is selected and values are changed to the default values, you can not undo the change. Feature key labels are erased in the memory. The label settings must be re-entered.
2.
To restore one selected label: a.
Press Restore one key label .
b.
Press Select .
c.
Press a feature label key.
d.
Select Yes to change the selected feature label key to the default value.
22
Your i2004 Telephone Option Menu
Set Information
The Set Information option displays the following set-specific information:
• IP address
• Hardware ID of the Internet Telephone
• Current firmware version
• TN programmed on set
• Node ID and IP address
• The Voice Gateway Media Card on which the Internet Telephone is registered.
After selecting Set Information from the Telephone Option menu:
1.
Using the Navigation keys, scroll through the list to view Set information.
2.
Press the Quit key to return to the
Telephone Option menu.
23
Call features
Call features
System administration is required for Call features. Contact your system administrator to configure these features and codes on your telephone.
The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software.
To access a feature, press a Feature key or enter a Flexible Feature Code.
Note: Whenever “Lift the handset” appears in this guide, you can also press the
Headset or Handsfree button.
24
Make a call
Make a call
This section describes features associated with making a call. There are several ways to make a call from an i2004 telephone.
To make a call:
2498
1.
Do one of the following: a.
Press the Line (DN) key.
b.
Lift the Handset .
c.
Press the Handsfree key.
d.
If a Headset is connected, press the
Headset key.
2.
Dial the number.
Make a call while on-hook
2498
1.
Leave the Handset in the cradle.
2.
Press a Line (DN) key.
3.
Dial the number when dial tone sounds.
4.
When the called party answers, lift the
Handset .
Make a call while off-hook
1.
Lift the Handset .
2.
Dial the number.
25
Make a call
Use Handsfree calling
Handsfree calling enables you to use the built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.
To answer a call in Handsfree mode:
Press the Handsfree key.
To discontinue a Handsfree call:
Press the Goodbye key.
To mute a Handsfree call:
To switch from Handsfree to Handset mode:
1.
Press the Mute key. The LED indicator flashes.
2.
Press the Mute key again to return to a two-way handsfree conversation.
1.
Lift the Handset .
2.
Replace the Handset to end the call.
To switch from Handset mode to
Handsfree mode:
1.
Press the Handsfree key.
2.
Replace the Handset .
3.
Press the Goodbye key to end the call.
26
Make a call
To use a Headset:
1.
Depending on the headset type and telephone, connect the Headset to the headset jack or the handset jack .
2.
Press the Headset key.
Note: Amplified and unamplified headsets are compatible with the i2004
Internet Telephone.
3.
Adjust your Headset volume by using
Volume adjustment...
in the
Telephone Option menu.
To switch from Handsfree to
Headset:
1.
Connect the Headset and put the headset on.
2.
Press the Headset key.
Use the Corporate Directory
Use the Directory feature to view, select, and dial Corporate Directory numbers.
1.
Press the Directory key to access
Directory.
Corporate Directory 2.
Using the Navigation key, highlight a
Directory from the list.
Select 3.
Press the Select key.
27
Make a call
To search for a specific number:
CASE
Search
Dial
To scroll to a specific number:
1.
When prompted, use the keypad to enter the desired name in the format, “Last,
First”. To edit the entry, select from the following: a.
To toggle letters, use the 1-9 number keys.
b.
For upper case letters, use the second level of feature keys and press the Case key.
c.
For special characters, use the up and down Navigation keys (a
Choose key appears for selecting the characters).
d.
To remove the letter to the left of the cursor, press the Delete key.
2.
Press the Search key to find the desired name.
Note: A successful search displays the first match on the screen.
3.
Choose one of the following: a.
Press the Dial key to dial the resulting number.
b.
If there is no match to the search query, start a new search or change the information in the initial search.
c.
Press the Quit key to exit without dialing.
1.
Using the Navigation keys, scroll through the names in the Corporate
Directory.
Note: To enable Card View (name, telephone number, and department name), use the Right key; use the Left key to return to List View after enabling.
28
Make a call
Dial 2.
Press the Dial key to dial the resulting number.
Note: If no DN number is associated with the directory entry, the message
“No number in directory”displays. If there is no available DN key, a “No available line”message is displayed.
After the message displays, select Done to return to List View or Card View.
Use Predial
The Predial feature enables you to enter, preview, and edit numbers before dialing.
To use Predial:
1.
Without selecting a Line key, dial the number.
2498
2.
Press a Line key to dial the number.
3.
Lift the Handset when the called party answers or, if in Handsfree mode, begin to talk.
To edit a Predial number:
1.
Without selecting a Line key, dial the number.
2.
Use the Navigation keys to highlight the numbers and re-enter new numbers.
2498
3.
Press a Line key to dial the number.
29
Make a call
Use Auto Dial
The Auto Dial feature displays, stores, and automatically dials telephone numbers.
To use Auto Dial:
1.
Lift the Handset .
AutoDial
2.
Selecting an associated Auto Dial key from the upper display area, press to dial the number.
To display Auto Dial number:
Display
AutoDial
1.
Press the Display key.
2.
Selecting from the upper display area, press the configured Auto Dial key.
To store an Auto Dial number:
AutoDial
AutoDial
1.
Without lifting the handset, press the appropriate Auto Dial key.
Note: The display screen displays the word "Autodial" next to the appropriate key.
2.
Dial the telephone number (including access code) to be stored on the selected
Auto Dial key.
3.
Press the Auto Dial key a second time to store the number on the selected key.
Note: Once a number has been stored, the word "Autodial" disappears, and the stored number displays.
4.
Assign a label to the key (After assigning the label, the number disappears and only the label appears on the screen next to the key).
30
Make a call
Activate Ring Again
Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone. Ring Again also automatically redials the number.
To use Ring Again:
1.
Dial a number and receive a busy tone or no answer.
RingAgn 2.
Choose one of the following: a.
Press the Ring Again key.
b.
Enter the Ring Again Activate
FFC .
To call a Ring Again party when you receive notification:
RingAgn
1.
After receiving the notification tone, lift the Handset .
2.
Press the Ring Again key to automatically dial the number.
To Quit Ring Again before notification:
RingAgn Choose one of the following: a.
Before hearing the notification tone, press the Ring Again key a second time.
b.
Enter the Ring Again Deactivate
FFC .
31
Make a call
Redial last number called
The Last Number Redial feature automatically redials the last dialed number.
To use Last Number Redial:
Choose one of the following
1.
To redial using the Handset :
2498 a.
Lift the Handset .
b.
Press the Line (DN) key.
or
2498
2.
Without lifting the Handset , press the
Line (DN) key twice (the last number dialed is automatically redialed).
2498
Use Speed Call
By entering a one, two, or three digit code (0–999), use the Speed Call feature to store, edit, and automatically dial frequently-called telephone numbers.
To store a Speed Call number:
SpcCtlr
SpcCtlr
1.
Press the Speed Call Controller key.
The triangular icon flashes, indicating programming mode.
2.
At the prompt: a.
Enter a one-, two-, or three-digit code (0-999), and telephone number. (internal, external, or long-distance number).
b.
If required, dial the access code.
3.
Press the Speed Call Controller key again to save the code and number. The flashing icon turns off.
32
Make a call
To make a Speed Call:
SpcCtlr
1.
Lift the Handset .
2.
Press the Speed Call Controller key.
3.
Dial the Speed Call code to automatically dial the number.
Make a System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call.
To make a System Speed Call:
1.
Lift the Handset .
SSucUsr
or
SScCtl
2.
Press the System Speed Call key or the
System Speed Call Controller
(SScCtl) key.
3.
Dial the Speed Call code to automatically dial the number.
Use Hot Line
Use the Hot Line feature to automatically dial a specific number. Other features, such as Call Redirection, can be added to Hot Line. Call Redirection redirects a Hot Line call to be answered only by a person.
To use Hot Line:
HotLine
Press the number.
Hot Line to automatically dial the
33
Make a call
Make an Intercom call
Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.
To make an Intercom call:
1.
Lift the Handset .
Intercom
2.
Press the Intercom key.
3.
Dial the one-digit or two-digit code for the desired intercom group member.
To answer an Intercom call while on a line other than your Intercom group line:
or
1.
Press one of the following keys: a.
The Hold key to put the current call on hold. b.
The Goodbye key to end the call.
Intercom
2.
Press the Intercom key and begin to speak.
34
Answer a call
Answer a call
Each incoming call causes the telephone to ring and the LCD indicator to flash.
To answer a call:
1.
Choose one of the following: a.
Lift the Handset .
or b.
Press the Handfree button located on the left side of the handset.
Note: The Handsfree feature may not be available on your telephone.
or
2498 or c.
Press the Line (DN) key beside the
LCD indicator as it flashes.
d.
Press the Headset key if a headset is connected to your telephone.
35
While on an active call
While on an active call
This section describes features available during an active call.
Place a call on hold
Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.
To place a call on hold:
Press the Hold key. The LCD indicator flashes beside the line on hold.
Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.
To retrieve a call on hold:
2498
Press the Line (DN) key beside the flashing
LCD indicator.
Transfer a call
Use the Transfer feature to redirect a call to the appropriate person.
To use the Transfer feature to direct a call to a third party:
TRANSFER 1.
Press the Transfer key. The other party is on hold and a dial tone sounds. The
LCD indicator light flashes steadily.
2.
Dial the DN number to which the call is transferred.
TRANSFER
3.
When that number rings or a person answers, press the Transfer key.
36
While on an active call
To go back to the original call, if the transfer is incomplete:
2498
If the person called is not available, press the
Line (DN) key (next to the LCD indicator) to reconnect to the original call.
Use Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.
To use Timed Reminder Recall:
TRANSFER
1.
Press the on hold.
Transfer key. The call is put
TRANSFER or
2.
Dial the number to which the call is being transferred.
3.
Choose one of the following: a.
Press the Transfer key again. b.
Replace the Handset before the extension answers. This starts the recall timer.
Note: If the transfer is complete, the recall timer stops.
If the transferred call is not answered, your telephone rings:
TRANSFER
1.
Lift the Handset to reconnect to the original caller.
2.
Choose one of the following: a.
Press the Transfer key and repeat the transfer (to a different DN).
b.
If the transfer is picked up while you are on the line, press the
Goodbye key to complete the transfer.
37
While on an active call
Use Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.
To contact the attendant while on a call:
AttRcal
1.
Press the Attendant Recall key and stay on the line until the attendant answers.
2.
Press the Goodbye key. The caller remains connected to the attendant.
Use Call Park
Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls.
To park a call on the System Park DN or your own DN:
Park Park During an active call, press the Park key twice.
By default, the call is parked on your DN unless a System Park is enabled to automatically park calls on the system.
To park a call on a DN other than the
System Park DN or your own DN:
Park 1.
Press the Park key.
Park
2.
Dial the DN where you want to park the call.
3.
Press the Park key.
38
While on an active call
To park a call using the SPRE code or
FFC:
TRANSFER
or Conf
1.
Press the Transfer key or the
Conference key.
2.
Dial the Call Park FFC .
TRANSFER
or Conf
3.
To use an alternate DN from the System
Park DN or your own DN, dial the DN where you want to park the call.
4.
Press the Transfer key or the
Conference key.
To retrieve a parked call:
Park
1.
Lift the Handset .
2.
Press the Park key.
3.
Dial the Call Park FFC .
4.
Dial the DN where you parked the call.
Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.
39
While on an active call
Record a Calling Party Number
Use the Calling Party Number feature to record a caller’s number or charge a call to an account number for accounting purposes during an established call.
To record a caller’s number for accounting purposes:
CParty
CParty
1.
Press the Call Party key to place the caller on hold. The Entered number displays.
2.
Dial a charge account number or the caller’s number.
Note: For information on using the
Charge
Charge a Forced call” on page 57.
3.
Press the Call Party key to return to the call.
Display incoming calls
Use the Display feature to display a second incoming caller’s number and name
(if available) during an active call, without interfering with the call in progress.
To view the information on an incoming call while on a call in progress:
Display
1.
Press the Display key.
2498
2.
Press the flashing Line (DN) key. The call waiting information displays.
Note: When used with other feature keys, the Display key displays information associated with those feature keys.
40
While on an active call
Trace a Malicious call
Use the Malicious Call Trace feature to trace nuisance calls within your system.
To use Call Trace while on a call:
CallTrace
Press the Call Trace key.
To use Call Trace without a Call Trace key:
TRANSFER
or
Conf 1.
Press the Transfer key or the
Conference key.
p
2.
Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
41
Incoming calls
Incoming calls
This section describes features that are used with incoming calls.
Activate Automatic Answerback
When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message service.
To activate Automatic Answerback:
AutoAns
Press the Automatic Answerback key.
To deactivate Automatic
Answerback:
AutoAns
Press the Automatic Answerback key again.
Activate Call Pickup
Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.
To answer a call in your own
Call Pickup group:
1.
Lift the Handset .
Pickup 2.
Press the Pickup key, or enter the
Pickup Ringing Number FFC .
To answer an incoming call in another Call Pickup group:
GrpPkp
1.
Lift the Handset .
2.
Press the Group Pickup key or enter the Pickup Group FFC .
42
Incoming calls
3.
Dial the pickup group number of the ringing telephone.
To answer a call at a specific extension in any pickup group:
1.
Lift the Handset .
DNPickup
2.
Press the DN Pickup key, or enter the
Pickup Directory Number FFC.
3.
Dial the DN of the telephone that is ringing (in your call pickup group).
If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try
again), press the Goodbye key.
Use Call Waiting
Use the Call Waiting feature to alert you to an incoming call by producing a tone. It also puts the current call on hold, while you answer the new call.
To answer an incoming call while on another call:
CallWait
1.
When the incoming call tone sounds, press the Hold key to put a current call on hold.
Note: If Automatic Hold is enabled, it is not necessary to press the Hold key.
2.
Press the Call Waiting key.
To return to the first telephone call:
or
1.
Choose one of the following: a.
Press the Hold key to put the second call on hold.
b.
Press the Goodbye key to end the second call.
43
Incoming calls
2498
If you do not have a Call Waiting key:
2.
Press the Line (DN) key associated with the first call.
2498
1.
Press the Goodbye key to end the current call and answer the incoming call.
2.
Press the Line (DN) key beside the flashing status icon to answer the incoming call.
44
While you are away from your desk
While you are away from your desk
This section describes features that are used when you are away from your desk.
Use Call Forward
Use the Call Forward feature to direct incoming calls to ring at another Line (DN). If the telephone is in the process of ringing, that call cannot be forwarded.
To forward your calls or change the forward number:
Forward
1.
Press the Forward key or lift the
Handset and enter the Call Forward
All Calls Activate FFC .
2.
Dial the DN where you want to forward your calls.
Forward
3.
Press the Forward key.
To Quit Call Forward:
Forward
Press the Forward key or lift the
Handset and enter the Call Forward
All Calls Deactivate FFC.
To reinstate Call Forward to the same number:
Forward Forward Press the Forward key twice.
45
While you are away from your desk
Use Internal Call Forward
Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.
To forward internal calls:
IntForward
1.
Press the Internal Call Forward key or lift the Handset and enter the Internal
Call Forward Activate FFC .
2.
Dial the DN to which your internal calls will be forwarded.
3.
Press the Internal Call Forward key.
IntForward
To Quit Internal Call Forward:
IntForward
Press the Internal Call Forward key or lift the Handset and enter the I nternal
Call Forward Deactivate FFC .
To reinstate Call Forward to the same number:
IntForward
IntForward
Press the Internal Call Forward key twice.
46
While you are away from your desk
Use Remote Call Forward
Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone.
To activate Remote Call Forward:
1.
Lift the Handset .
#
2.
If calling from a telephone outside the system, dial your direct system access number and wait for dial tone.
3.
Dial the Remote Call Forward
Activate FFC to activate the feature.
4.
Dial your Station Control Password. A dial tone sounds.
5.
Choose one of the following: a.
Dial your DN.
b.
To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7).
6.
Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds.
7.
Press the # key.
47
While you are away from your desk
To Quit Remote Call Forward:
1.
Lift the Handset .
2.
If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone.
3.
Dial the Remote Call Forward
Deactivate FFC.
4.
Dial your Station Control Password .
5.
After hearing the dial tone, dial your
DN.
# 6.
Press the # key.
Secure your telephone
Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change.
To lock your telephone:
1.
Lift the Handset .
2.
Dial the Electronic Lock Activate
FFC .
3.
Dial your Station Control Password .
4.
Choose one of the following: a.
If dialing locally, press the Goodbye key.
b.
If dialing remotely, dial your DN.
48
While you are away from your desk
To unlock your telephone:
1.
Lift the Handset .
2.
Dial the Electronic Lock Deactivate
FFC .
3.
Dial your Station Control Password .
4.
Choose one of the following: a.
If dialing locally, press the Goodbye key.
b.
If dialing FFC remotely, dial your
DN.
To change your password (must be done from your telephone):
1.
Lift the Handset .
2.
Dial the Station Control Password
Change FFC .
3.
Dial the current password for your telephone.
4.
Dial the new password.
5.
Dial the new password again.
6.
Press the Goodbye key.
49
Talk with more than one person
Talk with more than one person
This section describes features that enable conversations between more than two people.
Use the Call Join feature
Use the Call Join feature to connect calls to the current active call. This creates a conference between the two callers and yourself.
To connect a call on hold (on a different line) to your current call:
Conf
1.
Press the Conference key.
2498
Conf
2.
Press the Line key that has the number of the caller you want to connect to your current call.
3.
Press the Conference key again to join the person on hold to your conversation.
Set up a Conference call
Use a Conference call for three (or six, depending on your telephone’s configuration) people, including yourself.
To set up a conference call:
Conf
Conf
1.
While on a call, press the Conference key to place the party on hold. You receive dial tone.
2.
Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.
3.
Press the Conference key a second time to conference all parties together.
4.
If necessary, repeat the procedure until four people are in the conference.
50
Talk with more than one person
If the person you attempt to add to the conference is unavailable:
1.
Press the Goodbye key.
2498
2.
Press the Line (DN) key with the flashing icon to return to your original call .
Use the Conferee selectable display and disconnect feature
Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.
To view active conferees:
ConfSelDsp
1.
While on a conference call, press the
Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Note: This action has no effect on the display of other telephones involved in the conference.
2.
Press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The
LCD indicator turns off.
To disconnect a conferee:
ConfSelDsp
2498
1.
While on a conference call, press the
Conferee Selectable Display key until the conferee you want to disconnect appears on the screen.
2.
Press the DN key on which the conference call is established.
3.
Choose one of the following: a.
For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns an updated total count of conferees.
51
Talk with more than one person
The LCD indicator turns off.
b.
For multiple conferees, repeat steps
1 and 2 until all conferees are disconnected then press the
Goodbye key.
Use Group Call
Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.
To call group members:
1.
Lift the Handset .
GroupCall
2.
Press the Group Call key or enter the
Group Call FFC .
The feature automatically calls all group members. The icon flashes until all members answer.
The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.
When a person in your group is on a conference call or another group call, they are not connected to your group call.
After everyone in the group has answered, only the person who made the group call can put the call on hold.
52
To answer a Group Call:
To end a Group Call:
Talk with more than one person
Lift the Handset .
Note: About Notification Tones: a.
If you are on a call and receive three
10-second tones, this is the notification of a group call on your current extension.
b.
If you are on a call on another line on your telephone when a group call is made, you receive a long tone through the handset or speaker.
c.
You do not receive notification of a group call if you are already on a conference call or another group call.
Press the Goodbye key.
Note: When the person who made the group call disconnects, the call terminates for all members of the group.
However, the members of the Group
Call can disconnect from the call and not affect other members on the call.
53
Work without interruption
Work without interruption
This section describes features that provide uninterrupted work time.
Activate Make Set Busy
Use the Make Set Busy feature to make your telephone appear busy to all callers.
To activate Make Set Busy :
MakeSetBsy
Press the Make Set Busy
Handset and enter the Make Set Busy
Activate FFC .
key or lift the
To deactivate Make Set Busy:
MakeSetBsy
Press the Make Set Busy key a second time to deactivate the feature or lift the
Handset and enter the Make Set Busy
Deactivate FFC .
54
Additional Call Features
Additional Call Features
Auto Dial Transfer Feature
Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash. You must be on a Central
Office/Exchange (CO) trunk call from or to a CO that offers Centrex or exchange line-type features.
To use Auto Dial Transfer when picking up an incoming trunk call:
CentrexSHF
AutoDial
1.
Press the Centrex Switchhook Flash key and wait for interrupted dial tone.
2.
Press the Auto Dial key to call the number desired.
3.
Press the Goodbye key to end the call.
Use the Buzz signal
Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz.
To buzz the telephone linked to your telephone:
Buzz
Buzz
1.
Press the Buzz key.
The telephone that links to your telephone, buzzes as long as you press the key.
2.
When you are finished signaling, press the Buzz key.
55
Additional Call Features
Use Call Page Connect to make an announcement
Use the Call Page Connect feature to make an announcement over a paging system.
Note: A Page key on an attendant console overrides and disconnects the telephones.
The telephones must re-access the page trunk.
To connect to Call Page:
1.
Lift the Handset .
2.
Dial the Page Trunk Access Code to complete the connection to the page system.
3.
Make your announcement.
To disconnect Call Page:
4.
Press the Goodbye key .
Use Centrex/Exchange Switchhook Flash
Use the Centrex/Exchange Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling.
To use Centrex/Exchange Line
Switchhook Flash:
CentrexSHF
1.
While in a call, press the
Centrex Switchhook Flash key.
A special dial tone sounds.
2.
Dial the codes for your custom Centrex feature.
3.
Press the Goodbye key to end the call.
56
Additional Call Features
Charge a call or Charge a Forced call
Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.
To charge a local or long-distance call to an account before you dial:
1.
Lift the Handset .
Charge
2.
Press the Charge key or dial the
Call Detail Recording FFC .
3.
Dial the charge account number.
4.
When the dial tone sounds, dial the number.
To charge a call in progress:
TRANSFER
or
Conf 1.
Press the Transfer key or the
Conference key.
2498
Charge 2.
Press the Charge key or dial the
Call Detail Recording FFC .
3.
Dial the charge account number.
4.
Press the Line (DN) key to return to the call.
57
Additional Call Features
To charge a call to an account when you transfer a call:
TRANSFER 1.
Press the Transfer key. The call is on hold.
Charge
Conf
2.
Press the Charge key or dial the
Call Detail Recording FFC .
3.
Dial the charge account number.
TRANSFER
4.
After the dial tone, dial the number to where the call is to be transferred.
5.
Press the Transfer key when you hear the telephone ring.
Note: You can talk privately to the person at the transfer number before you press the Transfer key.
To charge a call to an account when you add someone to a conference call:
Conf
Charge
1.
Press the Conference key. The call is placed on hold.
2.
Press the Account key or dial the
Call Detail Recording FFC .
3.
Dial the charge account number.
4.
Dial the number of the person you want to add to the conference.
5.
Press the Conference key.
58
Additional Call Features
Use Enhanced Override Feature
Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as, placing a call on hold and calling another party).
To use Enhanced Override:
You are receiving a busy signal after dialing a telephone number.
Override
Override
1.
Press the Override key or enter the
Override FFC to initiate a Forced
Camp-on.
If either person on the call disconnects at this time, you receive an overflow
(fast busy/engaged) signal.
2.
Press the Override key again or enter the Override FFC again.
The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.
To end the connection:
Press the Goodbye key.
Use Forced Camp-on feature
Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. Forced
Camp-on in conjunction with Priority Override is referred to as Enhanced Override.
To use Forced Camp-on:
You are receiving a busy signal after dialing a telephone number.
Override
1.
Press the Override key or enter the
Override FFC, to initiate a Forced
Camp-on.
59
Additional Call Features
Note: The person you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed.
2.
When the person you called finishes their call, your telephone automatically dials the number. Both your telephone and their telephone rings.
To answer a call camped-on to your extension:
When the telephone rings, lift the
Handset .
Note: You can program your telephone for either Camp-on or Call Waiting, but not both.
Override a busy signal
Use the Override feature to override a busy signal and interrupt another call.
To override a busy/engaged signal:
1.
Dial a telephone number and receive a busy signal.
Override
2.
Press the Override key, or enter the
Override FFC .
The people in the targeted call receive a tone for approximately one second.
After Override joins you to their call a short tone repeats every sixteen seconds.
To end the connection:
Press the Goodbye key.
60
Additional Call Features
Use Privacy Release
Use the Privacy Release feature to enable one or more people who share your DN to join a call.
To use Privacy Goodbye in an established state:
PrivRls
Press the Privacy Release key during a call.
A person joins the call by pressing the shared number (DN) key on their telephone
( Multiple Appearance DN feature).
Use Radio Page
Use an on-site Radio Page system feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.
To use Automatic Preselection
(Meet -me page):
1.
Lift the Handset .
2.
Dial the Radio Paging Access FFC .
The page dial tone sounds.
3.
Dial the number of the party you want to page. After dialing, the ringback tone sounds.
Note: The paged person can use any telephone to enter a Radio Paging
Answer FFC, plus their own DN number.
4.
If your call goes unanswered for a preset time period, after which a
15-second high pitched tone sounds followed by a silence, press the
Goodbye key or replace the Handset .
61
Additional Call Features
To use Automatic Post selection:
RadioPage
To answer a Radio Page:
The called party is either busy on the telephone or away from the desk.
To page the called party, there is no need to redial the number of the called party.
1.
Press the Radio Page key. A special dial tone sounds.
2.
Dial the Radio Paging Access FFC .
The ringback tone sounds.
Note: The paged person can use any telephone to enter a Radio Paging
Answer FFC, plus their own DN number.
3.
If your call goes unanswered for a preset time period, after which a
15-second high pitched tone sounds followed by silence, then press the
Goodbye key or replace the Handset .
If you carry a Radio Pager, a page indicates that someone dialed your Directory
Number (DN).
If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone.
1.
Lift the Handset .
2.
Dial the Radio Page Answer FFC . The paging tone sounds.
3.
Dial your own DN to connect to the paging caller. If the caller hung up, a steady high pitched (Number
Unavailable) tone sounds.
62
Additional Call Features
Use Voice Call
Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.
To make a voice call:
1.
Lift the Handset .
VoiceCall
2.
Press the Voice Call key and make the announcement.
3.
Press the Goodbye key.
To respond to a voice call:
Your telephone rings once and the caller's voice transmits through your speaker. Lift the Handset .
63
Additional Features
Additional Features
Virtual Office
When you are away from your office telephone, use the Virtual Office feature to transfer calls and features to another telephone.
When designated as the office telephone, the i2004 can be activated for Virtual
Office by a i2050 or another i2004. When used as the remote telephone, the i2004 can activate an i2002 or i2004 for Virtual Office.
Virtual Office Login
Note: You cannot activate i2004 and i2050 telephones with an i2002 telephone.
To activate Virtual Office on your
Office telephone from your Remote telephone:
Virtual Office Login
Select
1.
Press the Services key to access the
Services menu.
2.
Using the Navigation key, highlight
Virtual Office Login .
3.
Press the Select key. The display provides a prompt for the User ID.
Select
4.
Enter your DN with the access code.
Note: This must be an ESN number.
5.
Press the Select key to move to the password prompt.
6.
Enter the home Station Control
Password (SCPW) .
7.
If the User ID is not found locally,
“Locating Remote Server” appears on the screen.
Note: After three failed login attempts, you must wait one hour before attempting to login again.
64
Additional Features
Virtual Office on your
Remote Telephone
A successful login transfers all the features, time, date and tones to your remote telephone from your office telephone.
Logged on to i2004
Figure 1: Logged in using a i2004
.
Figure 2: Logged in using a i2050
A User information line displays the number on your i2004 or i2050 telephone.
65
Additional Features
Virtual Office on your
Office Telephone
.
When activated for Virtual Office by a remote telephone, your office telephone is
logged out and is no longer operational.
A Logged Out screen is displayed on your telephone alerting you that it is being used for Virtual Office.
To regain operation of a telephone being used for Virtual Office:
Home
Virtual
To regain operation of your telephone being used for Virtual Office, choose one of the following:
1.
To completely disconnect your office telephone from the remote telephone: a.
Press the Home key.
b.
Enter your User ID and password
(this logs the office telephone back on to your office network).
2.
To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to login to another telephone.
Virtual Office Logout
To log out from your remote telephone:
Virtual Office Logout
Select
1.
Press the Services key to access the menu.
2.
Using the Navigation keys, highlight
Virtual Office Logout .
3.
Press the Select key.
66
Additional Features
Troubleshoot Virtual Office
When using Virtual Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office
Displayed Message
Busy, try again.
Invalid ID (1)
Invalid ID (2)
Locked from Login
Permission Denied (3)
Probable Cause Actions
Remote telephone is active on a call.
ACD set to Login is logged in.
Make-Set-Busy is inactive on ACD set to log in.
Incorrect User ID entered.
User ID not in
Gatekeeper database.
Incorrect User ID entered.
Failed to enter the correct
Station Control Password three times.
Wait for remote telephone to become idle and try again.
Log out ACD set from a queue before Virtual
Office login to it from another telephone.
Set Make-Set-Busy active on ACD set to log in.
Enter correct User ID.
Notify local network administrator.
Enter correct User ID.
Incorrect User ID entered.
Remote telephone has no
Station Control
Password.
Wait one hour for the lock to clear automatically, or notify local network administrator to clear lock.
Retry with correct User
ID.
Notify local network administrator.
67
Additional Features
Table 1: Troubleshoot Virtual Office
Displayed Message
Permission Denied (4)
Permission Denied (5)
Permission Denied (6)
Server Unreachable (1)
Server Unreachable (2)
Probable Cause Actions
Incorrect User ID entered.
Attempt to Login to a remote i2004 or i2050 telephone from an i2002 telephone.
Incorrect User ID entered.
Remote telephone does not have VOUA Class of
Service.
Incorrect User ID entered.
Incorrect Station Control
Password entered.
Network problem.
Network problem.
Retry with correct User
ID.
Go to an i2004 or i2050 telephone and try again.
Retry with correct User
ID.
Notify local network administrator.
Retry with correct User
ID.
Select Retry, and try again with the correct
Station Control
Password.
Notify network administrator if problem persists.
Notify network administrator if problem persists.
68
Additional Features
Succession Branch Office
The Branch Office telephone can operate in Normal Mode or Local mode.
Normal Mode
The telephone registers with the Main Office and receives telephone services from the
Main Office. At any time during Normal Mode you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to
Normal Mode. After testing, you can return to Normal Mode by using the Resume
Normal Mode command or by waiting for ten minutes.
Local Mode
If the WAN connection goes down the telephone loses communication with the
Main Office TPS. It then registers with the Branch Office and receives telephone services from the Branch Office. When in Local Mode, the telephone displays
"LOCAL MODE".
Test Local Mode
Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an Internet Telephone on a
Branch Office Controller. .
1.
Press the Services key to access the
Services menu.
Test Local Mode
2.
Using the Navigation keys, highlight
Test Local Mode .
Select
3.
Press the Select key (The telephone resets and registers to the Branch
Office).
69
Additional Features
Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.
Note: If the Resume Normal Mode command is not performed after testing , the telephone automatically returns to Normal Mode in ten minutes.
1.
Press the Services key to access the
Services menu.
Resume Normal Mode
2.
Using the Navigation key, highlight
Resume Normal Mode .
Select
3.
Press the Select key (the telephone registers back to the Main Office).
Troubleshoot Branch Office
When using Branch Office you may see error messages on your screen. The following table lists error messages and corrective actions.
Table 2: Troubleshoot Branch Office
Display Message
Local Mode
Probable Cause
Test Local mode.
Network problem.
Actions
Press Services key and select Resume Normal
Mode.
Contact Local network administrator if problem persists.
Notify local network administrator.
Local Mode
Invalid ID (1)
Local Mode
Invalid ID (2)
Gatekeeper unable to find end point from
Branch User ID.
Branch User ID not found in any equipped
TN.
Notify local network administrator.
70
Hospitality features
Hospitality features
The hospitality features in this section are intended for hotel operations.
Set Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1 to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to
30 seconds, followed by a prerecorded announcement or the attendant.
To enter the time for an
Automatic Wake-Up call:
1.
Lift the Handset .
2.
Dial the Automatic Wake-Up Request
FFC .
3.
Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). A tone sounds to confirm your entered time.
Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is
2145.
4.
Press the Goodbye key.
To Quit an Automatic Wake-Up call:
1.
Lift the Handset .
2.
Dial the Automatic Wake-Up Quit
FFC .
3.
Press the Goodbye key.
71
Hospitality features
To verify the time for the
Automatic Wake-Up call:
1.
Lift the Handset .
2.
Dial the Automatic Wake-Up Verify
FFC .
3.
Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds.
Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is
2145.
4.
Press the Goodbye key.
72
Hospitality features
Activate Message Registration
Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls.
To read meters:
MsgReg
1.
Press the Message Registration key.
2.
Dial the room Directory Number (DN).
MsgReg
To change a meter:
MsgReg
3.
Press the Message Registration key again.
1.
Press the Message Registration key.
2.
Dial the room DN number.
3.
Dial the correct meter count.
*
MsgReg
To reset a meter to zero:
MsgReg
4.
Press the * key.
5.
Press the Message Registration key again.
MsgReg
*
1.
Press the Message Registration key.
2.
Dial the room Directory Number (DN).
3.
Press the * key.
4.
Press the Message Registration key again.
73
Hospitality features
Use Maid Identification
Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room.
To enter cleaning status:
RoomStatus
1.
Press the Room Status key.
RoomStatus
*
2.
Dial the Directory Number (DN) for the room for which the cleaning status is being changed.
3.
Dial one of the following cleaning status codes:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale
The interrupted dial tone sounds.
4.
Press the * key.
5.
Dial the Maid ID. If you dial the wrong
Maid ID, press the * key and redial the
ID.
6.
Press the Room Status key.
74
Hospitality features
Display Room Status
The Room Status feature prints the status of a room using the Display Module.
To read the status of a room:
RoomStatus
1.
Press the Room Status key.
RoomStatus
2.
Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code.
a.
The first digit indicates the occupancy status:
0 = Room vacant
1 = Room occupied b.
The second digit indicates the cleaning status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale
3.
Press the Room Status key.
75
Hospitality features
To change the status of a room:
RoomStatus
RoomStatus
1.
Press the Room Status key.
2.
Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code.
a.
The first digit indicates the occupancy status:
0 = Room vacant
1 = Room occupied b.
The next digit indicates the cleaning status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
7 = Not for sale
3.
Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second the old cleaning status, and the third the new status.
4.
Press the Room Status key.
76
Flexible Feature Codes (FFCs)
Flexible Feature Codes (FFCs)
Use this table to keep track of the FFCs assigned by your system administrator.
Make Set Busy Activate Call Detail Recording Charge
Account
Call Forward All Calls
Activate
Call Forward All Calls
Deactivate
Call Forward All Calls Verify
Internal Call Forward
Activate
Internal Call Forward
Deactivate
Remote Call Forward
Activate
Remote Call Forward
Deactivate
Park Call
Park Call Access
Pickup Ringing Number
Pickup Group
Pickup Directory Number
Electronic Lock Activate
Electronic Lock Deactivate
Group Call
Make Set Busy Deactivate
Malicious Call Trace
Override
Radio Paging
Radio Paging Access
Radio Paging Answer
Ring Again Activate
Ring Again Deactivate
Speed Call Controller
Speed Call User
System Speed Call User
Station Control Password Change
Automatic Wake-Up Activate
Automatic Wake-Up Deactivate
Automatic Wake-Up Verify
77
Terms you should know
Terms you should know
Attendant
A telephone operator in your organization.
Auto Dial
A telephone number programmed on the AutoDial key for one touch dialing.
Call party information
The display showing Call Party Name Display (CPND) information including the telephone number and name of the incoming call. The system must have CPND enabled.
Copy key
A Fixed key on the i2004 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service
not available if this key is pressed.
Date/time display
The current date and time when the telephone is in an idle state.
Directory key
Enables access to the Corporate Directory.
Directory Number (DN)
A number consisting of one to seven digits for a telephone. Also known as an extension number.
Expand to PC
A Fixed key on the i2004 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service
not available if this key is pressed.
Fastbusy
A signal given when all outgoing lines are busy.
78
Terms you should know
Feature display
FFCs
See Flexible Feature Codes.
Fixed key
The hard labeled keys on your telephone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dial pad that enable features, for example Automatic Wake-Up call.
Handsfree
A method of conversing with the party on the other end of the line without lifting your handset.
Inbox (Message)
A Fixed key on the i2004 telephone that connects to your voice messaging system when the key is pressed.
Indicator
An area that shows status information about the feature in use. It also displays the name and status of the active session.
An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. On the i2004 telephone this information area is a one-line by twenty-four characters. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
Information line
A one-line by twenty-four character area which displays date and time or application information.
Interrupted dial tone
A broken or pulsed dial tone, heard when you access some of the features on your telephone.
79
Terms you should know
Meridian 1
An office communications system.
More...
An option allowing access to the multiple layers of the
Soft Feature keys. These keys are the four keys located directly below the display area.
Off-hook
Any line that is selected to either make a call or receive an incoming call. The term off-hook is applied, regardless of whether the end-user actually lifts up the handset, or presses a line key, or is automatically answered at the set, or a line is automatically selected for an outgoing call.
Paging tone
A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.
Primary Directory Number
The main extension number on your telephone. It is referred to by the Primary Directory Number (PDN) key.
Private Line
Programmable Line (DN) /Feature Keys (self-labeled)
The six keys located at the sides of the upper area of the display.
Quit key
A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
A Fixed key on the i2004 telephone that is used to exit applications.
80
Terms you should know
Ringback/ring tone
A sound indicating that a call you have made is ringing at its destination.
Secondary Directory Number
A second incoming/outgoing line for your telephone.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Soft Keys (self-labeled)
A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More... key. These keys are also used to configure parameters in the Telephone
Option menu.
Special dial tone
The three consecutive tones followed by dial tone that you hear when accessing telephone features.
Status Messages
Succession Communication
Server for Enterprise 1000
An office communications system.
System or Switch
A message displayed to inform the user of important information. A right arrow appears if more than one
Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to:
6453, Do Not Disturb On, Ring Again active, Ringer is
OFF, and Line x Unavailable.
Either Meridian 1 or Succession Communication Server for Enterprise 1000; your office communication system.
Switchhook
A button that the handset presses down, disconnecting your call when you replace the handset. The handset
81
Terms you should know
User Interface
(when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
In this User Guide, User Interface refers to the display screen that interacts with the end-user as a result of an action or event.
82
Terms you should know
83
Index
A
Attendant
Auto Dial
Automatic Answerback
Automatic Wake-Up
B
Buzz signal
C
Call Charge
Call Forward
Call Join
Call Page
Call party information
Call Pickup
Call Waiting
Camp-on, Forced
Centrex/Exchange Switchhook Flash 56
Change Feature Key Label
Charge a call or Charge a Forced call
Conference call
Contrast Adjustment
Copy Key
CSE 1000
D
Date/time format
Direct Inward System Access
Directory
Directory Key
Directory Number
Display
Display Diagnostics
Display incoming calls
Display Key
DN
E
Electronic Lock
Enhanced Override Feature
F
Fastbusy
Feature display
Forced Camp-on
G
Group Call
H
Handsfree
Handsfree Button
Headset Key
Hold
84
Hold Key
Hospitality features
Hot Line
I i2004 Telephone display
Indicator status
Information display
Information line
Intercom call
Internal Call Forward
Interrupted dial tone
J
Join a call
L
Language
Last Number Redial
Line (DN) Key
Local Dialpad Tone
M
Maid Identification
Make Set Busy
Meridian One
More Key
Mute
Index
N
Navigation Keys
O
Off-hook
OnHook Default Path
Override
P
Paging tone
Password change
Predial Recall
Primary Directory Number
Privacy Release
Private Line
Programmable Line (DN) / Feature Keys
(self-labeled)
Q
Quit Key
R
Record a Caller’s Number
Remote Call Forward
Ring Again
Ring Type
Ringback/ring tone
Room Status
85
Index
S
Selectable Conferee display and
Disconnect
Services
Services key
Set Information
Shared Directory Numbers
Soft Keys (self-labeled)
Speaker Key
Special dial tone
Speed Call
Speed Call, System
Station Control Password 48, 49
Status Messages
Succession Branch Office
Succession Communication Server for
Enterprise 1000
Switchhook
System or Switch
System Speed Call
T
Telephone Option
Timed Reminder Recall
Transfer a call
U
User Interface
V
Virtual Office
Voice Call
Volume Adjustment
Volume Control Bar
86
Index
87
Meridian 1 and Succession Communication Server for Enterprise 1000
i2004 Internet Telephone User Guide
Copyright © 2002 Nortel Networks
All Rights Reserved
Information is subject to change without notice. Nortel
Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of the
Industry Canada. These limits are designed to provide reasonable production against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which cast the user will be required to correct the interference at their own expense.
SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.
Publication Number: P1002469
Document Release: Standard 2.00
Date: November 2002
Printed in Canada
Internet address http://www.nortelnetworks.com
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