Dell Studio P02E001 Specifications

SETUP GUIDE
SETUP GUIDE
Regulatory model: P02E series Regulatory type: P02E001; P02E002
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Solution Station, and DellConnect are trademarks of
Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U.S.
and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark
of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell
under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010 P/N GYVXH Rev. A00

Contents
Setting Up Your Studio Laptop����������������������5
Multimedia Controls�������������������������������������� 32
Before Setting Up Your Computer ���������������� 5
Display Features�������������������������������������������� 34
Connect the AC Adapter �������������������������������� 6
Using the Touch Screen (Optional)�������������� 36
Connect the Network Cable (Optional)���������� 7
Removing and Replacing the Battery���������� 40
Press the Power Button���������������������������������� 8
Software Features ���������������������������������������� 42
Set Up Microsoft Windows���������������������������� 9
Dell DataSafe Online Backup ���������������������� 43
Create System Recovery Media
(Recommended) �������������������������������������������� 10
Dell Dock�������������������������������������������������������� 44
Install the SIM Card (Optional) �������������������� 12
Enable or Disable Wireless (Optional)�������� 14
Connect to the Internet (Optional) �������������� 16
Free Fall Sensor �������������������������������������������� 45
Solving Problems ����������������������������������������46
Touch Screen Problems�������������������������������� 46
Touch Screen Calibration������������������������������ 47
Using Your Studio Laptop����������������������������20
Beep Codes���������������������������������������������������� 48
Right Side Features �������������������������������������� 20
Network Problems ���������������������������������������� 49
Left Side Features������������������������������������������ 24
Power Problems�������������������������������������������� 50
Computer Base and Keyboard Features������ 28
Memory Problems ���������������������������������������� 52
Touch Pad Gestures�������������������������������������� 30
Lockups and Software Problems ���������������� 52
3
Contents
Using Support Tools ������������������������������������55
Dell Support Center �������������������������������������� 55
My Dell Downloads���������������������������������������� 56
Returning Items for Repair Under
Warranty or for Credit ���������������������������������� 75
Before You Call���������������������������������������������� 76
System Messages������������������������������������������ 56
Contacting Dell���������������������������������������������� 77
Hardware Troubleshooter ���������������������������� 58
Dell Diagnostics �������������������������������������������� 59
Finding More Information and
Resources ����������������������������������������������������78
Restoring Your Operating System ������������63
Specifications����������������������������������������������80
System Restore���������������������������������������������� 64
Appendix ������������������������������������������������������93
Dell DataSafe Local Backup ������������������������ 65
Macrovision Product Notice������������������������ 93
System Recovery Media ������������������������������ 67
Information for NOM, or Official Mexican
Standard (Only for Mexico)�������������������������� 94
Dell Factory Image Restore�������������������������� 68
Getting Help��������������������������������������������������71
Technical Support and Customer
Service������������������������������������������������������������ 72
DellConnect �������������������������������������������������� 72
Online Services���������������������������������������������� 73
Automated Order-Status Service ���������������� 74
Product Information�������������������������������������� 74
4
Index��������������������������������������������������������������95
Setting Up Your Studio Laptop
This section provides information about setting
up your Studio 1745/1747/1749 laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of
5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or drawer when it is
powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
Setting Up Your Studio Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is
on when you turn on power.
6
Setting Up Your Studio Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
7
Setting Up Your Studio Laptop
Press the Power Button
8
Setting Up Your Studio Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Microsoft Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
9
Setting Up Your Studio Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the Operating
System disc). You can use the system recovery media if changes to the hardware, software, drivers,
or other system settings have left the computer in an undesirable operating state.
You will require the following to create the system recovery media:
•Dell DataSafe Local Backup
•USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
10
Setting Up Your Studio Laptop
To create a system recovery media:
1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 6).
2. Insert the disc or USB key in the computer.
3. Click Start
→ Programs→ Dell DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 67.
11
Setting Up Your Studio Laptop
Install the SIM Card (Optional)
NOTE: Installing a SIM card is not required if you are using an EVDO card to access the
Internet.
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the
Internet. To access the Internet you must be within the network of your cellular service provider.
To install the SIM card:
1. Turn off your computer.
2. Remove the battery (see “Removing and Replacing the Battery” on page 40).
3. In the battery bay, slide the SIM card into the SIM card slot.
4. Replace the battery (see “Removing and Replacing the Battery” on page 40).
5. Turn on your computer.
To remove the SIM card, press and eject the SIM card.
12
Setting Up Your Studio Laptop
1
2
3
SIM card
SIM card slot
battery bay
1
2
3
13
Setting Up Your Studio Laptop
Enable or Disable Wireless (Optional)
Press the
key or press the <Fn><F2> keys on the keyboard to enable or disable wireless. The
wireless on or off icons appear on the screen to indicate the status.
Wireless on:
Wireless off:
For information on changing the behavior of the Fn key, see “Multimedia Controls” on page 32.
14
Setting Up Your Studio Laptop
15
Setting Up Your Studio Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.
16
Setting Up a Wired Connection
•If you are using a dial-up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
•If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 18.
Setting Up Your Studio Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
Windows Vista®
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
2. Save and close any open files, and exit any
open programs.
To setup your connection to a wireless router:
4. Follow the instructions on the screen to
complete the setup.
Windows® 7
3. Click Start
→ Connect To.
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Control Panel.
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
17
Setting Up Your Studio Laptop
Setting Up Your Internet Connection
To set up your Internet connection:
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Windows 7
If you cannot connect to the Internet but have
successfully connected in the past, the Internet
Service Provider (ISP) might have a service
outage. Contact your ISP to check the service
status, or try connecting again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
18
Setting Up Your Studio Laptop
Windows Vista
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
19
Using Your Studio Laptop
This section provides information about the features available on your Studio 1745/1747/1749 laptop.
Right Side Features
1
20
2
3
4
5 6
7
Using Your Studio Laptop
1
IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as
digital video cameras.
2 8-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital
photos, music, videos, and documents stored on the following digital memory cards:
•Secure Digital (SD) memory card
•Memory Stick
•Secure Digital Input/Output (SDIO) card
•Memory Stick PRO
•Secure Digital High Capacity (SDHC)
•MultiMedia Card (MMC)
• Secure Digital High Density (SDHD)
•xD-Picture Card
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.
3
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
21
Using Your Studio Laptop
4 Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that you
insert the disc with the printed side facing upwards.
CAUTION: Do not use non-standard size or shape discs (including mini-CDs and
mini‑DVDs) or you will damage the drive.
Place the disc in the center of the disc slot, with the label facing upwards and gently push the
disc into the slot. The drive will automatically pull the disc in and begin reading its content.
5
Battery status light — Turns on steadily or blinks to indicate the battery charge status.
The light indicates the following states when the computer is powered by
the AC adapter :
•Off — the battery is adequately charged or the computer is turned off.
•Solid white — the battery is charging.
•Solid amber — the battery charge is low and the battery is charging.
the battery :
•Off — the battery is not charging.
•Solid amber — the battery charge is low and you should either plug in the AC adapter or
save and close your open documents and applications.
22
Using Your Studio Laptop
6
AC adapter connector — Connects to the AC adapter to power the computer and charge
the battery.
7
Power button and light — Turns the computer on or off when pressed.
The light in the button indicates the following power states:
•Solid white — The computer is on.
•Blinking white — The computer is in standby mode.
•Off — The computer is off or in hibernate state.
23
Using Your Studio Laptop
Left Side Features
1
24
2
3
4
5
6
7
8
9
10
Using Your Studio Laptop
1 Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your
computer.
2
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network. The two lights next to the connector indicate the status and
activity for a wired network connection.
3
VGA connector — Connects to video devices, such as a monitor or a projector.
4
DisplayPort connector — Digital interface standard connector that supports external
DisplayPort monitors and projectors.
5
HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
25
Using Your Studio Laptop
6
eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible
storage devices (such as external hard drives or optical drives) or USB devices (such as a
mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows
you to charge USB devices when the computer is powered on/off or in sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device will stop
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare is automatically shut off when only 10% of the total battery life
remains.
7 Antenna in connector (on supported models) — Connects to an external antenna to view
programs using the TV tuner card (optional).
26
Using Your Studio Laptop
8
ExpressCard slot — Provides support for additional memory, wired and wireless
communications, multimedia, and security features. The slot supports 34 mm ExpressCards.
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards.
NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is installed in the slot; blanks from other computers may not fit your computer.
9
10
Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
Audio out/Headphone connectors (2) — Connect one or two pairs of headphones, or
sends audio to a powered speaker or sound system. The audio signal is the same for both
connectors.
27
Using Your Studio Laptop
Computer Base and Keyboard Features
1
28
2
3
Using Your Studio Laptop
1 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard,
the F6 key has the backlit keyboard icon
on it. The optional backlit keyboard provides
visibility in dark environments by illuminating all symbols on the keys.
The multimedia control keys are also located on the keyboard. These keys control CD, DVD,
Blu-ray Disc™ (optional), and media playback.
Backlit keyboard brightness settings — Press the <F6> key to toggle the three lighting
states (in the given order):
a. half keyboard brightness
b. full keyboard brightness
c. no lighting
For more information about the keyboard, see the Dell Technology Guide.
2 Touch pad buttons — Provide left-click and right-click functions like those on a mouse.
3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and left-click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double-click the Synaptics Pointing Device icon in the notification area of the
desktop.
29
Using Your Studio Laptop
Touch Pad Gestures
NOTE: Some of the touch pad gestures
may be disabled by default. To change the
touch pad gestures settings, double-click
the Synaptics Pointing Device icon in the
notification area of your desktop.
Two-Finger Gestures
Scroll — Allows you to scroll through content.
The scroll feature includes:
Auto Scroll Vertical — Allows you to scroll up
or down on the active window.
Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.
Tap on the touch pad to stop
auto scrolling.
30
Auto Scroll Horizontal — Allows you to scroll
left or right on the active window.
Move two fingers to your left or
right at a fast pace to activate
horizontal auto scrolling.
Tap on the touch pad to stop
auto scrolling.
Zoom — Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
Pinch — Allows you to zoom-in or zoom-out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in:
Move two fingers apart to
enlarge the view of the active
window.
Using Your Studio Laptop
Three-Finger Gesture
To zoom out:
Move two fingers close
together to reduce the view of
the active window.
Flick — Allows you to flip content forward or
backward based on the direction of the flick.
Move three fingers quickly in
the desired direction to flip
content in the active window.
Rotate — Allows you to rotate the active
content on the screen. The rotate feature
includes:
Twist — Allows you to rotate active content
using two fingers where one finger is anchored
and the other rotates.
Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.
31
Using Your Studio Laptop
Multimedia Controls
The multimedia controls can be accessed using
the multimedia control keys on the keyboard or
the touch-sensitive multimedia controls located
above the keyboard.
Multimedia Control Keys
You can configure the multimedia control keys
on the keyboard using the System Setup (BIOS)
Utility or the Windows Mobility Center.
System Setup (BIOS) Utility
To access the Function Key Behavior:
1. Press <F2> during POST (Power On Self Test)
to enter the System Setup (BIOS) utility.
2. In the Function Key Behavior, select
Multimedia Key First or Function Key First.
Multimedia Key First — This is the default
option. Press any multimedia key to perform the
associated action. For function key, press
<Fn> + the required function key.
32
Function Key First — Press any function key to
perform the associated action.
For multimedia key, press <Fn> + the required
multimedia key.
NOTE: The Multimedia Key First option is
active only in the operating system.
Windows Mobility Center
1. Press the <
> <X> keys on the keyboard
or touch the
icon on the touch-sensitive
multimedia controls to launch the Windows
Mobility Center.
2. In the Function Key Row, select Function
Key or Multimedia Key.
Touch-Sensitive Multimedia Controls
Touching the multimedia control performs the
associated multimedia action.
Using Your Studio Laptop
Multimedia Control Keys
Touch-Sensitive Multimedia Controls
Launch Windows Mobility Center
Play the previous track or chapter
Mute the sound
Play or pause
Decrease the volume level
Play the next track or chapter
Increase the volume level
Eject the disc
33
Using Your Studio Laptop
Display Features
The display panel holds a camera and accompanying dual microphones.
1
34
2
3
4
5
Using Your Studio Laptop
1 Left digital array microphone — Combines with the right digital array microphone to provide
high-quality sound for video chatting and voice recording.
2 Camera activity indicator — Indicates if the camera is on or off.
3 Camera — Built-in camera for video capture, conferencing, and chat.
4 Right digital array microphone — Combines with the left digital array microphone to provide
high-quality sound for video chatting and voice recording.
5 Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide on your hard
drive or at support.dell.com/manuals.
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Using Your Studio Laptop
Using the Touch Screen
(Optional)
The touch screen feature on your laptop
converts your computer into an interactive
display.
Dell Touch Zone
To launch the Dell Touch Zone software click
Start
→ All Programs→ Dell→ Dell Touch
Zone.
You can access the following features in the
Dell Touch Zone software:
•Picture Viewer — View, organize, and edit
pictures.
•Dell Touch Cam — Capture home videos with
the built-in camera. You can upload videos to
YouTube when connected to the Internet.
36
•Notes Creator — Create typed or
handwritten reminders. These notes will
appear on the bulletin board the next time
you access Dell Touch Zone.
• Drum Zone — Play a game to the music on
your computer or play synthesized percussion
instruments.
• You Paint — Draw, paint images, and edit
photographs using this software.
• Games — Play select Windows games using
touch.
• Music — Play music, create playlists, and
browse through your music files by album,
artist, or song title.
Using Your Studio Laptop
• Internet Explorer — Browse the Internet using
multi-touch technology. Touch a link you want
to follow or download.
• Help — Use the Help feature for more
information on how to use the touch screen.
A video highlighting the features of the touch
screen launches the first time your computer
starts up.
37
Using Your Studio Laptop
Touch Screen Gestures (Optional)
NOTE: Some of these gestures may not
work outside the Dell Touch Zone software.
Dwell
Allows you to access additional information by
simulating a right-click.
Press and hold a finger on
the touch screen, to open
context-sensitive menus.
Zoom
Allows you to increase or decrease the
magnification of the screen content.
Pinch — Allows you to zoom-in or zoom-out
by moving two fingers apart or bringing them
closer together on the screen.
To zoom in: Move two
fingers apart to enlarge the
view of the active window.
To zoom out: Move two
fingers close together to
reduce the view of the
active window.
38
Flick
Allows you to flip content forward or backward
based on the direction of the flick.
Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.
Using Your Studio Laptop
Scroll
Allows you to scroll through content. The scroll
features include:
Scroll Horizontal — Allows you to scroll left or
right on the active window.
Move a finger to the left or
right to activate horizontal
scrolling.
Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Scroll Vertical — Allows you to scroll up or
scroll down on the active window.
Move a finger up or down to
activate vertical scrolling.
Rotate
Allows you to rotate the active content on the
screen.
Twist — Allows you to rotate the active
content using two fingers.
​ eeping a finger or thumb
K
in place, move the other
finger in an arced direction
right or left. You can also
rotate the active content by
moving both the fingers in a
circular motion.
39
Using Your Studio Laptop
Removing and Replacing the Battery
1
1
2
3
40
battery
battery bay
battery release latch
2
3
Using Your Studio Laptop
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
1. Shut down the computer and turn it over.
2. Slide the battery release latch to the side.
3. Slide the battery away from the battery bay.
To replace the battery:
Slide the battery into the battery bay, until it clicks into place.
41
Using Your Studio Laptop
Software Features
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com/manuals.
FastAccess Facial Recognition
Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by using the unique
appearance of your face to verify your identity
and automatically supply login information that
you would normally enter manually, such as a
user ID and password for a Windows account or
a secure web site. For more information, click
Start → Programs → FastAccess.
42
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload or
download files, and so on.
Using Your Studio Laptop
Entertainment and Multimedia
You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and internet radio stations. Your
optical drive may support multiple disc media
formats including CDs, DVDs, and Blu-ray Discs
(optional).
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online may not be
available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double-click the Dell DataSafe Online icon
on the taskbar.
2. Follow the instructions that appear on the
screen.
43
Using Your Studio Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
•Adding or removing icons
•Changing the color and location of the Dock
•Grouping related icons into categories
Add a Category
•Changing the behavior of the icons
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window appears.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
4. Click Save.
Add an Icon
Drag and drop the icon to the Dock or a
category.
44
Personalize the Dock
1. Right-click the Dock and click Advanced
Setting....
2. Choose the desired option to personalize the
Dock.
Using Your Studio Laptop
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidentally dropping the
computer. When a free fall state is detected, the
hard drive is placed in a safe state to protect
against damage to the read/write head and
possible data loss. Your hard drive returns to
normal operation, when the free fall state is no
longer detected.
45
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 55 or “Contacting Dell” on page 77.
WARNING: Only trained service
personnel should remove the computer
cover. See the Service Manual at
support.dell.com/manuals for advanced
service and troubleshooting instructions.
WARNING: Before working inside your
computer, read the safety information that
shipped with your computer. For additional
safety best practice information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
46
Touch Screen Problems
Some or all multi-touch features are not
working —
•Certain touch screen features may be
disabled. To enable the touch screen
features, click Start
→ Control Panel→
Hardware and Sound→ Pen and Input
Devices.
•The multi-touch feature may not be
supported by the application.
Solving Problems
If the touch screen starts losing its
sensitivity —
•Calibrate the touch screen (see “Touch
Screen Calibration” on page 47)
•The touch screen may have foreign particles
(such as sticky notes) that are blocking the
touch sensors. To remove these particles:
a. Turn off the computer.
b. Disconnect the power cord from the wall
outlet.
CAUTION: Do not use water or a cleaning
liquid to wipe the touch screen.
c. Use a clean, lint-free cloth (can spray mild
water on cloth if needed, but not on the
screen) and wipe the surface and sides
of the touch screen to remove any dirt or
fingerprints.
Touch Screen Calibration
NOTE: It is recommended that you calibrate
the touch screen if you have touch screen
problems or if you change the screen
resolution.
To calibrate the touch screen:
1. Click Start
→ Control Panel→ Hardware
and Sound→ N-trig DuoSense™ Digitizer
Settings.
2. Click Start.
NOTE: Do not touch the screen until the
calibration is complete.
3. Follow the instructions on the screen.
47
Solving Problems
Beep Codes
Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 77).
NOTE: To replace parts, see the Service
Manual at support.dell.com/manuals.
48
Beep Code
Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Three
Possible system board failure —
Chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card or chip failure
Seven
Processor failure
Eight
Display failure
Solving Problems
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
•Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
•Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
•Re-establish your connection to the
wireless router (see “Setting Up a Wireless
Connection” on page 17).
•Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
Wired Connections
If the wired network connection is lost — The
cable is loose or damaged.
•Check the cable to ensure it is plugged in
and not damaged.
•The link integrity light on the integrated
network connector lets you verify that
your connection is working and provides
information on the status:
––Green (right) — A good connection exists
between a 10-Mbps network and the
computer.
––Yellow (right) — A good connection exists
between a 100-Mbps network and the
computer.
49
Solving Problems
––Orange (right) — A good connection exists
between a1000-Mbps network and the
computer.
––Blinking yellow (left) — A network traffic
exists.
––Off — The computer is not detecting a
physical connection to the network.
NOTE: The link integrity light on the network
connector is only for the wired network
connection. The link integrity light does not
provide status for wireless connections.
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
•Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
•Reseat the AC adapter cable into the
power connector on the computer and the
electrical outlet.
•If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
•Temporarily bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
•Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
50
Solving Problems
•Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power light is solid white and the
computer is not responding — The display may
not be responding.
•Press the power button until the computer
turns off and then turn it back on.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 77).
If the power light is blinking white — The
computer is in standby state or the display may
not be responding.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 77).
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• Power, keyboard, and mouse extension cables.
• Too many devices connected to a power strip.
•Multiple power strips connected to the same
electrical outlet.
•Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
51
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
•Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum
memory requirements. If necessary, install
additional memory (see the Service Manual at
support.dell.com/manuals).
•Reseat the memory module(s) into the
connector(s) (see the Service Manual at
support.dell.com/manuals for instructions).
•If the problem persists, contact Dell (see
“Contacting Dell” on page 77).
If you experience other memory problems —
•Run the Dell Diagnostics (see “Dell
Diagnostics” on page 59).
•If the problem persists, contact Dell (see
“Contacting Dell” on page 77).
52
Lockups and Software
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
Solving Problems
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
To run the Program Compatibility Wizard:
Windows 7
1. Click Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows Vista
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
53
Solving Problems
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
––Ensure that the program is compatible
with the operating system installed on
your computer.
––Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
54
––Ensure that the program is installed and
configured properly.
––Verify that the device drivers do not
conflict with the program.
––If necessary, uninstall and then reinstall
the program.
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
55
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall or create backup media of the
software for future use.
56
System Messages
If your computer has an issue or error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide on
your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 77).
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 77).
Using Support Tools
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 77).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at
support.dell.com/manuals).
Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 77).
Hard-disk drive read failure — Possible
hard-disk drive failure during HDD boot test.
Contact Dell (see “Contacting Dell” on page 77).
Keyboard failure — Keyboard failure or
loose cable.
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
•If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
•Enter system setup and ensure that the
boot sequence information is correct
(see the Dell Technology Guide at
support.dell.com/manuals).
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
page 77).
To replace the keyboard, see the Service
Manual at support.dell.com/manuals.
57
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
page 77).
58
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 52 and run the
Dell Diagnostics before you contact Dell for
technical assistance. It is recommended that
you print these procedures before you begin.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
See the Specifications on page 80 to review
your computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
active.
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 77).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
59
Using Support Tools
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA will start running the tests.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
60
c. If you are experiencing memory issues
press <y>, otherwise press <n>.
The following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.
4. Select the test you want to run.
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell”
on page 77).
Using Support Tools
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
7. To exit the Dell Diagnostics and to restart the
computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
61
Using Support Tools
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
7. Select the test you want to run.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 77).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
62
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
10.To exit the Dell Diagnostics and restart the
computer, click Exit.
11.Remove the Drivers and Utilities disc.
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
when System Restore does not resolve your problem
System recovery media
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
63
Restoring Your Operating System
System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
64
Starting System Restore
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
3. Click Next and follow the instructions on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Restoring Your Operating System
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
3. Click Undo my last restoration, click Next
and follow the instructions on the screen.
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 68) to restore your
operating system.
65
Restoring Your Operating System
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
Dell DataSafe Local Backup allows you to:
•Backup and restore your computer to an
earlier operating state
•Create system recovery media
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
5. Select Repair Your Computer.
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
1. Turn off your computer.
NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
NOTE: Do not disconnect the AC adapter.
3. Turn on your computer.
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
66
Restoring Your Operating System
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
•Backup and restore your computer based on
file types
•Backup files to a local storage device
•Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local Backup
icon
on the taskbar.
2. Click Upgrade Now!
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.
Use the system recovery media in case of:
•Operating system failure that prevents the
use of recovery options that are installed on
your computer.
•Hard drive failure that prevents data from
being recovered.
3. Follow the instructions on the screen to
complete the upgrade.
67
Restoring Your Operating System
To restore the factory image of your computer
using the system recovery media:
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
3. Select the appropriate boot device from the
list and press <Enter>.
4. Follow the instructions on the screen to
complete the recovery process.
68
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 65) to restore your
operating system.
Restoring Your Operating System
You can use Dell Factory Image Restore only
as the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.
Starting Dell Factory Image Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, shut down your
computer and try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
69
Restoring Your Operating System
5. To access the recovery options, log on as
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
6. Click Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Dell Factory Image Restore, click Cancel.
70
8. Select the check box to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
9. Click Finish to restart the computer.
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
1. See “Solving Problems” on page 46 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals for more
troubleshooting information.
3. See “Dell Diagnostics” on page 59 for
procedures on how to run Dell Diagnostics.
4. Fill out the “Diagnostic Checklist” on page 76.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 73 for a more extensive list of Dell
Support online.
6. If the preceding steps have not resolved the
problem, see “Before You Call” on page 76.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
71
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 76 and then see the contact
information for your region or go to
support.dell.com.
72
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
•www.dell.com
•www.dell.com/ap (Asian/Pacific countries
only)
•www.dell.com/jp (Japan only)
•www.euro.dell.com (Europe only)
•www.dell.com/la (Latin American and
Caribbean countries)
•www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
•support.dell.com
•support.jp.dell.com (Japan only)
Dell Support e-mail addresses
•mobile_support@us.dell.com
•support@us.dell.com
•la-techsupport@dell.com (Latin America and
Caribbean countries only)
•apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
•apmarketing@dell.com (Asian/Pacific
countries only)
•sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
•ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
•support.euro.dell.com (Europe only)
•supportapj.dell.com (Asia Pacific only)
73
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 77.
74
Product Information
If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 77.
Getting Help
Returning Items for Repair
Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
ExpressCards. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 77.
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 76), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 59).
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
75
Getting Help
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the back or bottom
of the computer):
•Express Service Code:
•Return Material Authorization Number (if
provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
76
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Error message, beep code, or diagnostic
code:
•Description of problem and troubleshooting
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support link
based on your requirement.
4. Choose the method of contacting Dell that is
convenient for you
77
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
“System Recovery Media” on page 67
run a diagnostic program for your computer
“Dell Diagnostics” on page 59
reinstall system software
“My Dell Downloads” on page 56
find more information about the Microsoft
Windows® operating system and features
®
upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part
78
support.dell.com
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the bottom of your computer
find drivers and downloads; readme files
support.dell.com
the Dell Support Center. To launch the
Dell Support Center, click the
icon in the
taskbar
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
79
Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
Computer Model
Computer Information
Dell Studio 1745/1747/1749
Data bus
width
64 bits
DRAM bus
width
dual-channel (2) 64‑bit buses
Processor
address bus
width
32 bits
Flash EPROM
2 MB (Studio 1745 and 1747)
Computer Information
System
chipset
Mobile Intel Express GM45
(Studio 1745)
Mobile Intel 5 Series Discrete
GFX (Studio 1745)
Mobile Intel 5 Series Express
chipset PM55 (Studio 1747)
Mobile Intel 5 Series Express
chipset HM55 (Studio 1749)
80
4 MB (Studio 1749)
Graphics bus
PCI-E x16
Specifications
Computer Model
Studio 1745
Studio 1747
Studio 1749
Intel® Celeron®
Intel Core i7
(Quad-Core)
Intel Core i3
Processor
Processor type
Intel Pentium®
Dual-Core
Intel Core i5
Intel Core i7
(Dual-Core)
Intel Core™2 Duo
L1 cache
64 KB (32 KB for each
core)
256 KB (64 KB for each 128 KB (64 KB for each
core)
core)
L2 cache
2 MB or 3 MB or 6 MB
(Intel Core2 Duo)
1 MB (256 KB for each
core)
512 KB (256 KB for
each core)
up to 8 MB of shared
data
up to 4 MB of shared
data
1 MB (Intel Celeron
and Intel Pentium
Dual-Core)
L3 cache
81
Specifications
Computer Model
Studio 1745
Studio 1747
Studio 1749
LCD interface
Low Voltage
Differential Signaling
(LVDS)
LVDS
LVDS
TV support
HDMI 1.3
HDMI 1.3
HDMI 1.3
Video type
integrated on system
board
integrated on system
board
integrated on system
board
Video controller
ATI Mobility Radeon
HD 4570/4650
ATI Mobility Radeon
HD 4650
ATI Mobility Radeon
HD 5650
Video memory
DDR3 512 MB/1 GB
DDR3 1 GB
DDR3 1 GB
Video
Discrete
82
Specifications
Computer Model
Studio 1745
Studio 1747
Studio 1749
UMA
Video type
integrated on system
board
integrated on system
board
Video controller
Mobile Intel GMA
4500MHD
Intel GMA HD
Video memory
up to 358 MB of
shared memory
up to 1.7 GB of shared
memory
83
Specifications
Memory
ExpressCard
Memory module
connector
two user-accessible
SODIMM connectors
Memory module
capacities
1 GB, 2 GB, 3 GB,
4 GB, 5 GB, 6 GB,
and 8 GB
Mobile Intel 5 Series
Express chipset PM55
(Studio 1747)
Memory type
1066 MHz SODIMM
DDR3 (Studio
1745/1747/1749)
Mobile Intel 5 Series
Express chipset
HM55 (Studio 1749)
1333 MHz SODIMM
DDR3 (Studio 1747)
Minimum memory
configuration
1 GB
Maximum memory
configuration
8 GB
NOTE: For instructions on upgrading
memory, see the Service Manual at
support.dell.com/manuals.
84
ExpressCard
controller
Intel ICH9M (Studio
1745)
Cards supported
ExpressCard/34
(34 mm)
1.5 V and 3.3 V
ExpressCard
connector size
26 pins
Specifications
Connectors
Audio
Connectors
one microphone-in
connector, two stereo
headphones/speakers
connectors
IEEE 1394a
one 4-pin mini,
non-powered connector
Mini-Card
one Type IIIA full
Mini-Card slot,
two half-size Mini-Card
slots
HDMI connector
one 19-pin connector
Network adapter
one RJ45 connector
USB
two four-pin USB
2.0-compliant connectors
Video
one 15-hole connector
DisplayPort
one 20-pin connector
eSATA
one seven-pin/four-pin
eSATA/USB combo
connector
Communications
Modem
(optional)
external V.92 56K USB
modem
Controller
hardware modem
Interface
USB
Network adapter
10/100/1000 Ethernet LAN
on system board
Wireless
WLAN, WWAN, WiMax/
Wi-Fi abgn, and WPAN
with Bluetooth® wireless
technology
85
Specifications
Audio
Camera
Audio type
JBL 2.1 channel with SRS
enhanced audio
Audio controller
IDT 92HD73C
Stereo
conversion
24-bit (analog-to-digital
and digital-to-analog)
Internal
Interface
Intel High Definition audio
Speaker
two 1.5 watt main
speakers and one 3.0 watt
subwoofer, for a total
system power of 6.0 watt
Volume controls
86
Pixel
2.0 megapixel
Video resolution
160 x 120 ~1600 x 1200
(160 x 120 ~ 1280 x 720
at 30 fps)
Diagonal viewing 60°
angle
Display
program menus and media
controls
Type
17.3” HD+ WLED backlight,
TrueLife
17.3” FHD B+RG LED
backlight, TrueLife
Specifications
Display
Display
Dimensions:
Viewing Angles:
Height
214.81 mm (8.46 inches)
Width
381.89 mm (15.04 inches)
Diagonal
439.42 mm
(17.30 inches)
Maximum
resolution
HD+: 1600 x 900
Refresh rate
60 Hz
Operating angle
0° (closed) to 140°
Luminance
HD+: 220 nits (60% CG)
FHD: 1920 x 1080
FHD: 300 nits (92% CG)
Horizontal
HD+: 40/40
FHD: 60/60 (both 72% and
90% CG)
Vertical
HD+: 15/30 (H/L)
FHD: 50/50 (both 72% and
90% CG)
Pixel pitch
HD+: 0.24 x 0.24 mm
FHD: 0.20 x 0.20 mm
Controls
brightness can be
controlled through
keyboard shortcuts
(see the Dell Technology
Guide for more
information).
87
Specifications
Keyboard (Backlit)
Battery
Number of keys
Types and dimensions:
Layout
102 (U.S. and Canada);
103 (Europe); 106 (Japan);
105 (Brazil)
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position
resolution
(graphics table
mode)
240 cpi
Size:
88
Width
100 mm (3.9 inches) sensor
active area
Height
56 mm (2.2 inches)
rectangle
9-cell “smart” lithium ion
Height
41.9 mm
(1.65 inches)
Width
340.6 mm
(13.41 inches)
Depth
56.7 mm
(2.23 inches)
Weight
0.52 kg (1.15 lb)
Specifications
Battery
Battery
6-cell “smart” lithium ion
Operating time
Height
22.2 mm
(0.87 inches)
Width
206.0 mm
(8.11 inches)
varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
conditions.
Depth
56.7 mm
(2.23 inches)
See the Dell Technology
Guide for more information.
Weight
0.35 kg (0.77 lb)
Voltage
11.1 VDC (6/9 cell)
Charge time
(approximate):
4 hours (when the
computer is turned off)
Life span
(approximate)
300 discharge/charge
cycles
Temperature range:
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Coin-cell battery CR-2032
89
Specifications
AC Adapter
AC Adapter
NOTE: Use only AC adapters specified
for use with your computer. See the
safety information that shipped with your
computer.
Dimensions:
130 W (E-Series)
Height
25.4 mm (1.0 inches)
Input voltage
100–240 VAC
Width
76.2 mm (3.0 inches)
Input current
(maximum)
2.50 A
Depth
154.7 mm (6.1 inches)
Input frequency
50–60 Hz
Weight (with
cables)
up to 0.74 kg (1.63 lb)
Output power
65 W, 90 W, or 130 W
Output current
Height
16 mm (0.6 inches)
65 W
3.34 A (continuous)
Width
70 mm (2.8 inches)
90 W
4.62 A (continuous)
Depth
147 mm (5.8 inches)
130 W
6.70 A (continuous)
Weight (with
cables)
up to 0.53 kg (1.17 lb)
Rated output voltage
90
90 W (E-Series)
19.5 ± 1 VDC
Specifications
AC Adapter
AC Adapter
90 W (D-Series)
Temperature range:
Height
34.2 mm (1.3 inches)
Width
60.8 mm (2.3 inches)
Depth
153.4 mm (6.0 inches)
Weight (with
cables)
up to 0.70 kg (1.54 lb)
65 W (Auto Air Adapter)
Height
15 mm (0.5 inches)
Width
66 mm (2.6 inches)
Depth
127 mm (5.0 inches)
Weight (with
cables)
up to 0.53 kg (1.17 lb)
Operating
0° to 40°C
(32° to 104°F)
Storage
–40° to 70°C
(–40° to 158°F)
Physical
Height
28 mm to 40 mm
(1.10 inches to
1.57 inches)
Width
413.0 mm
(16.26 inches)
Depth
280.5 mm
(11.04 inches)
Weight (with 6-cell
battery)
configurable to less
than 3.3 kg (7.27 lbs)
91
Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse;
for non-operating — measured with the hard
drive in head-parked position and a 2-ms
half‑sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
92
Operating
0.66 GRMS
Non-Operating
1.30 GRMS
Operating
110 G
Non-Operating
160 G
Altitude (maximum):
Operating
–15.2 to 3048 m
(­–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant
level
G2 or lower as
defined by
ISA-S71.04-1985
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
93
Appendix
Information for NOM, or Official Mexican Standard
(Only for Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 - 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory model
number
Voltage
Frequency
P02E
100–240 VAC
50–60 Hz
Electricity
consumption
Output
voltage
Output
intensity
1.50/1.60/1.70/
2.30/2.50 A
19.5 VDC
3.34/4.62/6.70 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
94
Index
A
airflow, allowing 5
C
Dell Factory Image Restore 68
Dell Support Center 55
Dell Touch Zone 36
Diagnostic Checklist 76
calling Dell 76
DisplayPort connector 25
computer capabilities 42
drivers and downloads 79
computer, setting up 5
DVDs, playing and creating 43
connect(ing)
E
to the Internet 16
Contacting Dell online 77
email addresses
for technical support 73
customer service 72
D
damage, avoiding 5
DellConnect 72
F
finding more information 78
FTP login, anonymous 73
Dell Diagnostics 59
95
Index
G
M
gestures
memory problems
touch pad 30
touch screen 38
H
solving 52
N
network connection
hardware problems
diagnosing 58
Hardware Troubleshooter 58
help
getting assistance and support 71
I
fixing 49
P
power problems, solving 50
power strips, using 6
problems, solving 46
products
Internet connection 16
ISP
Internet Service Provider 16
information and purchasing 74
R
resources, finding more 78
restoring factory image 68
96
Index
S
V
setup, before you begin 5
ventilation, ensuring 5
shipping products
W
for return or repair 75
SIM 12
software features 42
software problems 52
solving problems 46
specifications 80
support email addresses 73
support sites
warranty returns 75
Windows 9
Program Compatibility Wizard 53
reinstall 63
wired network
network cable, connecting 7
wireless network connection 49
worldwide 73
System Messages 56
system reinstall options 63
U
USB PowerShare 26
97
Printed in the U.S.A.
www.dell.com | support.dell.com
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