SC-1695i with 16 SIM - SunComm Technology.Co.,Ltd.

SC-1695i User’s Manual
SC-1695i with 16 SIM
User Manual
V1.1
Table of Contents
User Manual
1. Equipment Introduction ................................................................................................................ 2
1.1 Introduction ......................................................................................................................... 3
1.2 Scenario of Applications of Products .................................................................................. 3
1.3 Product Appearance ............................................................................................................ 3
1.4 Functions and Features........................................................................................................ 4
1.4.1 Protocol Standard Supported .................................................................................... 4
1.4.2 System Function ....................................................................................................... 4
1.4.3 Industrial Standards Supported ................................................................................ 4
1.4.4 General Hardware Specification .............................................................................. 5
2. Equipment Quickly Installation .................................................................................................... 5
2.1 Installation Notice ............................................................................................................... 5
2.2 Installation Procedure ......................................................................................................... 6
2.2.1 Install SIM Card ....................................................................................................... 6
2.2.2 Antenna Installation ...................................................................................................
2.2.3 Network Cable Connection of Equipment .................................................................
2.2.3 Power Cable Connection of Equipment .....................................................................
3. Network Configuration ................................................................................................................. 6
3.1 Attentions ............................................................................................................................ 6
3.2 General Feature Codes for System Setting ......................................................................... 7
3.3 Static IP Configuration ........................................................................................................ 7
3.4 DHCP Configuration ........................................................................................................... 8
4. WEB configuration ....................................................................................................................... 0
4.1 Access the System Through HTTP ..................................................................................... 8
4.2 WEB Configuration ............................................................................................................ 9
4.3 System Information ............................................................................................................. 9
4.3.1 System Information ................................................................................................ 10
4.3.2 Mobile Information ................................................................................................ 10
4.3.3 SIP Information ...................................................................................................... 11
4.4 Statistics ............................................................................................................................ 12
4.4.1 TCP/UDP ............................................................................................................... 12
4.4.2 RTP......................................................................................................................... 12
4.4.3 Call History ............................................................................................................ 13
4.5Network Configuration ...................................................................................................... 14
4.5.1 Local Network........................................................................................................ 14
4.5.2 VLAN Parameter ................................................................................................... 15
4.5.3 VPN Parameter....................................................................................................... 16
4.5.4 ARP ........................................................................................................................ 17
4.6 Mobile Configuration ........................................................................................................ 18
4.6.1 Basic Configuration ............................................................................................... 18
4.6.3 SIM/UIM Card Lock .............................................................................................. 20
4.6.4 PIN Management ................................................................................................... 21
4.6.5 SMSC ..................................................................................................................... 21
4.6.6 SMS........................................................................................................................ 22
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4.6.7 USSD ..................................................................................................................... 22
4.6.8 Carrier .................................................................................................................... 23
4.7 Routing Configuration ...................................................................................................... 24
4.7.1 Routing Parameter .................................................................................................. 24
4.7.2 Tel->IP Routing ...................................................................................................... 25
4.8 Manipulaton Configuration ............................................................................................... 29
4.8.1 IP->Tel Destination Numbers................................................................................. 29
4.8.2 Tel->IP Source Numbers ........................................................................................ 30
4.8.3 Tel->IP Destination Numbers ................................................................................. 32
4.9 Operation........................................................................................................................... 34
4.9.1 IP->Tel Operation................................................................................................... 34
4.9.2 Tel->IP Operation ................................................................................................... 35
4.10 Port Group Configuration ............................................................................................... 37
4.10.1 Port Group ............................................................................................................ 37
4.11 IP Trunk Configuration ................................................................................................... 38
4.11.1 IP Trunk ................................................................................................................ 38
4.11.2 IP Trunk Group ..................................................................................................... 39
4.12 System Configuration ..................................................................................................... 40
4.12.1 Service Configuration .......................................................................................... 40
4.12.2 SIP Configuration ................................................................................................. 42
4.12.3 Port Configuration................................................................................................ 44
4.13 Digit Map ........................................................................................................................ 45
4.14 Tools ................................................................................................................................ 47
4.14.1 Firmware Upload ................................................................................................. 47
4.14.2 IVR Voice Prompt Upload ................................................................................... 50
4.14.3 Data Backup ......................................................................................................... 49
4.14.4 Data Restore ......................................................................................................... 49
4.14.5 Syslog Parameter......................................................................................................
4.14.6 Login Password .................................................................................................... 51
4.14.7 Factory Reset........................................................................................................ 52
4.14.8 Restart .................................................................................................................. 52
5. FAQ ............................................................................................................................................. 52
6. Glossary ...................................................................................................................................... 55
 1. Equipment Introduction
This chapter mainly introduces functions and structures of SC-1695i.
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1.1 Introduction
SC-1695i is full functions VoIP gateway based on IP and GSM wireless network, which provides a
flexible network configuration, powerful features, and good voice quality. It works for carrier
grade, enterprise, SOHO, residential users for cost-effective solution.
1.2 Scenario of Applications of Products
SC-1695i provides access of GSM network.
With the development of users and telecom service, mobile network and fixed network integration
will be steadily increasing. SC-1695i provides high quality VoIP service which perfectly meets the
requirement.
1.3 Product Appearance
The appearance of SC-1695ishows as follow
Figure 1-3-1 Front view of SC-1695i
4
1
2 35
6
7
Table 1-3-1 Description of Front view
Inde
Sign
Description
1
LAN
Ethernet Interface,10/100M Base-TX, RJ-45
2
CONSOLE
3
RST
Used for reset the configuration to factory. Need keep press for 5 seconds
4
RUN
Indicate the status of the device.
5
PWR
Indicate the status of the power connection
6
ANT Interface
Standard antenna interface
7
ANT indicator
Indicate the status of the SIM card register
8
ANT
Serial port is a serial communication physical interface through which information
transfers in or out one bit at a time, DB-9 connector
An antenna (or aerial) is an electrical device which converts electric currents into radio
waves, and vice versa
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Table 1-3-2 Description of Rear view
Inde
1
2
Sign
Description
Power Switch
AC Power Input
Power Switch of the device
110~240VAC,50~60Hz, 1.2A
1.4 Functions and Features
1.4.1 Protocol Standard Supported
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Standard SIP protocol;
Simple Traversal of UDP over NATs (STUN);
Point-to-point protocol over Ethernet (PPPoE);
Hypertext Transfer Protocol (HTTP);
Dynamic Host Configuration Protocol (DHCP);
Domain Name System (DNS);
ITU-T G.711α-Law/μ-Law、G.723.1、G.729AB;
1.4.2 System Function
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PLC: Packet loss concealment
VAD: Voice activity detection
CNG: Comfort Noise Generation
Local/Remote SIM card work mode
Adjustable gain of port
DTMF adjustment
Balance alarm
Lock/unlock SIM/UIM
Mobile number display rejection
Sending/receiving SMS
Customize IVR Recording
White and black list
One number access
Open API for SMS, support USSD
Echo Cancellation (with ITU-T G.168/165 standard)
Automatic negotiate network
Hotline
1.4.3 Industrial Standards Supported
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Stationary use environment: EN 300 019: Class 3.1
Storage environment: EN 300 019: Class 1.2
Transportation environment: EN 300 019: Class 2.3
Acoustic noise: EN 300 753
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CE EMC directive 2004/108/EC
EN55022: 2006+A1:2007
EN61000-3-2: 2006,
EN61000-3-3: 1995+A1: 2001+A2: 2005
EN55024: 1998+A1: 2001+A2: 2003
Certifications: FCC, CE
1.4.4 General Hardware Specification
1)
2)
3)
4)
5)
6)
Power Supply:AC100~240V 50/60HZ DC12V/1A
Temperature: 0~40 ℃ (Operation), -20~80 ℃(storage)
Humidity: 5%~90%RH,
Power Consumption: 5W
Dimensions: 112(W) x76(D) x24(H) mm
Net weight: 0.7kg
 2. Equipment Quickly Installation
This chapter mainly introduces SC-1695i hardware installation and connection of equipment.
2.1 Installation Notice
SC-1695i uses AC power. Power supply should ensure the reliability and stability,otherwise, it
may damage the SIM card or device. In addition, make sure the power supply connects to ground
bar well. With right ground protect connection, that can reduce the surge voltage caused by
lightning that damage the equipment, and ensure voice quality (note: when calls with irregular
noise occurring, please check the power whether connect ground well). Common measures are as
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follows:
Making sure that all devices powered in the buildings are in accordance with NEC (National
Electric Code, National Electrical Regulations) Article 250 of manual properly grounded;
Making sure that the panel of building power supply units used high-quality copper wire well
connect with the ground wire, copper wire specifications shall comply with NEC Table 250-94/95
relevant provisions of the manual. Grounding cable that buried in the building field, including at
least one or several 2.44m deep under the ground, or buried deeply underground at least 0.76m,
with a wire around the building (see NEC manual specifications the relevant provisions of the
table 250-94/95);
Setting up voltage protector between equipment and ground connected to some other computer
equipments (either directly or through other devices), such as terminal or printer must also be
plugged into the same surge protector.
Network interface of SC-1695i supports RJ45 standard with 10Mbps or 100Mbps network.
Wireless section, inserting SIM card directly, GSM channel should work properly.
2.2 Installation Procedure
2.2.1 Install SIM Card
When installing SIM card, opening blank panel of SIM slot, procedure shows as below:
1) Pull out the GSM user board
2) Inset the SIM card to the SIM slot
3) Push in the GSM user board
 3. Network Configuration
In this chapter we will introduce the initial configuration of SC-1695i. All of the network
parameters of the gateway can be configured by IVR guidance.
3.1 Attentions
In each step, if user hears an IVR message of “setting successful”, which means that user has
finished this step successfully. However, if user hears a “setting failed” message, please check
redo theat step again.
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3.2 General Feature Codes for System Setting
Table 3-3-1 Feature codes for system setting
Dial numbers
Features
*114#
Play the phone NO.
*115#
Check the TT number of gateway (using just when the device interconnects
*150*a#
Set IP address(static/DHCP), a can be digit 1 or 2,*150*1# is static IP
*152*a*b*c*d
Configure IP address, a, b, c, d are the four fields of IP address.
*153*a*b*c*d
Configure subnet mask. a, b, c, d are the four fields of the subnet mask
*156*a*b*c*d
Configure the device gateway, a, b, c, d are the four fields of the device
*158#
Report the IP address
*157
Setting the work mode (route or bridge), * 157 * 0 # is route mode, * 157 *
*195#
Play record
*198#
Clear record
*199#
Setting Record. dial*199# start record(≤ 20s), then press # end the
*111#
Restart device
3.3 Static IP Configuration
This chapter introduces IP configuration of SC-1695ithrough calling IVR.
Assuming the IP address of a SC-1695i device is 192.168.1 200, subnet mask is 255.255.255.0, IP
of gateway is 192.168.1.1, configured as follows:
1) Please make sure hardware installation have finished
2) Dial the phone number of the SIM card. Dail "*150*1#" after hearing "please dail extension
number ". Hang up after hearing
"setting successful"
3) Dial the phone number of the SIM card. Dail "* 152 * 192 * 168 * 1 * 200 #"after hearing
"please dail extension number ". Hang up after hearing
"setting successful"
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4) Dial the phone number of the SIM card. Dail "*153*255*255*255*0#" after hearing "please
dail extension number ". Hang up after hearing
"setting successful"
5) Dial the phone number of the SIM card. Dail "*156*192*168*1*1#" after hearing "please dail
extension number ". Hang up after hearing
"setting successful"
6) Dial the phone number of the SIM card. Dail "*111#" after hearing "please dail extension
number ", that will restart the device
7) Dial the phone number of the SIM card. Dail "*158#" after hearing "please dail extension
number ". It will play IVR about the IP of the device
3.4 DHCP Configuration
DHCP mode configure as follows:
1)
Please make sure hardware installation have finished
2)
Dial the phone number of the SIM card. Dail "*150*2#" after hearing "please dail extension
number ". That means the DHCP is confirued successfully
3)
Restart the device, wait for 30 seconds, and then dial the SIM card telephone number, enter
"* 158 #" to query the IP address
Note: If reporting the IP address is 0.0.0.0, which means that the gateway could not obtain a IP
address successfully. Please check:
1) Make sure the device have been connected to the network
2) Make sure the DHCP Server is working. If there is no DHCP Server, please set the IP of device
to static IP
3) Restart the gateway and try again
4. WEB configuration
This charpter describes web configuration of SC-1695.
4.1 Access the System Through HTTP
Enter IP address of SC-1695 in browser. The default IP of LAN port is 192.168.11.1. and the GUI
shows as below:
Figure 4-1-1 WEB log interface
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Enter username and password and then click “OK” in configuration interface. The default
username and password are “admin/admin”. It is strongly recommended, change the default
password to a new password for system security.
4.2 WEB Configuration
SC-1695 WEB configuration interface consists of the navigation tree and the detail configuration
interfaces.
Go through navigation tree, user can check, view modify, and set the device configuration on the
right of configuration interface.
4.3 System Information
System information interface shows the basic information of status information, Mobile
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information and SIP information.
4.3.1 System Information
Table 4-4-1 Description of system information
MAC Address
Displays the current MAC of the gateway, for example: 00-1F-D6-1B-3D-02
Network Mode
SC-1695 works on bridge mode
Network
Shows IP address and subnet mask
DNS Server
Displays DNS server IP address in the same network with the gateway
System Up Time
shows the time period of the device running. For example,:1h: 20m, 24s
Traffic Statistics
Calculates the netflow, including the total bytes of message received and sent.
Version info
shows the current firmware version
4.3.2 Mobile Information
Figure 4-4-3 Mobile information
Table 4-4-2 Description of mobile information
Port
Number of GSM/CDMA ports .
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Type
Indicates the current type of network. Such as CDMA or GSM
IMSI
International Mobile Subscriber Identity, it is the uniquely identifies of SIM card
Status
Indicates the connection status of current GSM / CDMA module
Remaining
Limite a call duration to the SIM card, when call duration is out of that duration,
Call Duration
the call would be discontinued. This option shows remaining talk time.
Carrier
Displays the network carrier of current SIM card.
Signal Quality
Displays the signal strength of in each channels of GSM / CDMA.
ASR
Answer Seizure Ratio is a measure of network quality. Its calculated by taking
the number of sucessfully answered calls and dividing by the total number of
calls attempted . Since busy signals and other rejections by the called number
count as call failures, the ASR value can vary depending on user behaviour.
ACD
The Average Call Duration (ACD) is calculated by taking the sum of billable
seconds (billsec) of answered calls and dividing it by the number of these
answered calls.
PDD
Post Dial Delay (PDD) is experienced by the originating customer as the time
from the sending of the final dialled digit to the point at which they hear ring
tone or other in-band information. Where the originating network is required to
play an announcement before completing the call then this definition of PDD
excludes the duration of such announcements.
Call Status
Show the Status of port, include idle and active
"Idle" means there is no call on this channel
"Active" means the call is
4.3.3 SIP Information
Figure 4-4-4 SIP information
Displays registration status information with Softswitch platform or SIP Server
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Table 4-4-3 Description of SIP information
Port
The number of GSM channel, SC-1695 has 16 ports
SIP User ID
SIP registration account which are provided by the Softswitch and SIP server
Register Status
Shows the registration status of VoIP channel, including registered and
unregistered.
Status
Show the status of port, Include "onhhok" and "offhook"
4.4 Statistics
4.4.1 TCP/UDP
Figure 4-4-4 TCP/UDP Statistics
4.4.2 RTP
Table 4-5-1 Description of RTP Statistics
Port
The port of RTP statistics
Payload Type
The voice code of this channel, Include G.723.1/PCMA/PCMU/G.729AB
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Packet Period
Time of packaging
Local Port
Local port of transmitting RTP packages
Peer IP
End of equipment IP address
Peer Port
Peer port of receiving RTP packages
Send Packet
Total of sending RTP packages
Recv Packet
Total of receiving RTP packages
Loss Packet
Total of losing RTP packages
Jitter
Length of delay jitter
Duration Time(s)
Both ends of the call time
4.4.3 Call History
Port
The port of Call statistics
Incoming Received
The amount of received incoming calls which coming from IP part
Incoming connected
The amount of incoming calls which have connected
Incoming Answered
The amount of incoming calls which answered by IP part
Incoming Failed
The amount of incoming calls which failed
Outgoing Attempted
The amount of outgoing calls which attempted to IP part
Outgoing Connected
The amount of outgoing calls which have connected
Outgoing Answered
The amount of outgoing calls which answered by IP part
Outgoing Failed
The amount of outgoing calls which failed
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4.5Network Configuration
4.5.1 Local Network
Figure 4-5-1 Local Network
Table 4-5-1 Description of Local network
Obtain IP Address
Automatically
Enable the device obtain IP Address automatically or not. Default is
enabling
Use the Following IP
Configure the "IP Address", "Subnet Mask" and "Default Gateway"
Address
by manual
Need ISP offer the account and password. Use this mode when there
is not router in the local network.
PPPoE
Obtain DNS Server
When enable the WAN port option of "Obtain DNS Server Address
Address Automatically
Automatically" , which will be enabled subsequently.
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Use the Following DNS
Server Addresses
Fill in the IP address of "Primary DNS Server" and "Secondary DNS
Server"
4.5.2 VLAN Parameter
Figure 4-5-2 VLAN Parameter
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Table 4-5-2 Description of VLAN Parameter
Data VLAN
Voice VLAN
Management
VLAN
Data 802.1Q VLAN ID
Under standard VLAN protocol set VLAN
ID. “0” is used to management VLAN, and
can’t be used to service configure.
Data 802.1p Priority (0-7)
Under 802.1q protocol users can set VLAN
priority
Voice 802.1Q VLAN ID
Under standard VLAN protocol set VLAN
ID
Voice 802.1p Priority (0-7)
Under 802.1q protocol users can set VLAN
priority
IP address
Users can set DHCP or static IP address
Voice VLAN DNS Server
Users can set DHCP or static DNS server IP
address
Management 802.1Q VLAN ID
Under standard VLAN protocol set VLAN
ID. “0” is used to management VLAN, and
can’t be used to service configure.
Management 802.1p Priority
(0-7)
Under 802.1q protocol users can set VLAN
priority
IP address
Users can set DHCP or static IP address
Management VLAN DNS
Server
Users can set DHCP or static DNS server IP
address
4.5.3 VPN Parameter
A virtual private network (VPN) is a network that uses primarily public telecommunication
infrastructure, such as the Internet, to provide remote offices or traveling users access to a central
organizational network.
VPNs typically require remote users of the network to be authenticated, and often secure data with
encryption technologies to prevent disclosure of private information to unauthorized parties.
Figure 4-5-3 VPN Parameter
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4.5.4 ARP
The ARP function mainly used to query and add the map of IP and MAC. There are static or
dynamic ARP entries.
Like other routers, the gateway can automatically find the network device on the same segment.
But, sometimes you don't want to use this automatic mapping; you'd rather have fixed (static)
associations between an IP address and a MAC address. Gateway provides you the ability to add
static ARP entries to:
 Protect your network against ARP spoofing
 Prevent network confusion as a result of misconfigured network device
Figure 4-5-4 ARP
Figure 4-5-5 Add ARP
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4.6 Mobile Configuration
4.6.1 Basic Configuration
Figure 4-6-1Basic Configuration
Table 4-6-1 Description of Basic Configuration
Dial Tone Gain
It is the dial tone volume of call waiting, dial tone of mobile module when
call out. Usually adopt the default configuration.
Select Band
Acording to carrier’s band standards. Standards are as belows:
GSM: 850/900/1800/1900 MHz; CDMA: 800 MHz
Remote API Enable
API is provided for third party development with DLL and IAD
components. The API includes SMS sending and receiving, USSD sending
and receiving. The default is "No"
API Server Address
It is the remote IP address who uses API. This is an option when selecting
"Yes" under 'remote API enable"
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API Server Port
It is the remote channel No. who uses API. This is an option when
selecting "Yes" under "remote API enable"
Auto reset module
Used to reser GSM/CDMA module when SIM card can not register
4.6.2Mobile
Figure 4-6-2 Mobile Configuration
Table 4-6-2 Description of Mobile Configuration
Mobile Number
SIM card number of the channel. That must be configured when “Forward”
funciton enable.
Enable Call
This function is to limit the max call duration of channel. The max call
Duration
duration is between 1 to 65535 minutes.
Limitation
Maximum Call
Defines a value by users. That will limit the SIM/UIM card’s total call
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Duration
duration. After the call duration excesses this value, no call will be made from
this channel. The value range is 1-65535. If user doesn’t configure this value,
Default is no max call duration limits for this channel.
Minimum
A minimum charging time (in seconds) is defined during which no charging is
Charging Time
done at carrier side. If the conversation time is even shorter, the total call
duration will not decrease.
Mobile Number
The mobile phone No. which used to receive the alarm SMS. Users can get
(Receiving
SMS report of SIM/UIM card status(SIM Remain Time) in DWG.
Alarm)
Alarm Threshold
When the SIM remain time is or less than this value, DWG will send the alarm
(via SMS)
SMS to remind the users of the SIM remain time.
Port Description
It is the identification mark of SIM/UIM card in the SMS report. The mobile
for Alarm
phone No. of the SIM/UIM card is recommended to use as the port description
for alarm, or any other string.
SIM Remain
Indicates the current sim remain time. It can’t modified
Time
Restore time
Recovers the SIM remain time to initial value, the Maximum Call Duration.
CLIR
Caller ID display restrict. This function is used to restrict the mobile phone
No. By adding “#31#” before the mobile phone ID, this funciton should be
supported by carrier.
Mobile Tx Gain
Transits gain of the mobile module, from IP side to PSTN side.
Mobile Rx Gain
Receives gain of the mobile module,from PSTN side to IP side.
Detect Reverse
This option for CMDA Reverse Polarity detection. Most CDMA operators
Polarity
don't offer polarity reverse . So VoIP to mobile, SC-1695 will connect soon. It
doesn't wait mobile side answer.
4.6.3 SIM/UIM Card Lock
Figure 4-6-3 Configuration of SIM/UIM Card Lock
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Table 4-6-3 Description of Configuration of SIM/UIM Card Lock
Select Port
Select the Channel No. which need to be locked.
SIM Card Lock
SIM card lock or unlock. Default is “No”.
PIN Code
Correct PIN code is needed to lock or unlock the SIM card.
4.6.4 PIN Management
Figure 4-6-4 PIN Management
Detailed description as below:
Table 4-6-4 Description of PIN Management
PIN
Personal identification number of SIM card. In the status of SIM card
locked, PIN can be modified to prevent SIM card from being stolen.
Select Port
Selects the GSM/CDMA channel No.
Old PIN code
The previous PIN code
New PIN code
Inputs a new PIN code
4.6.5 SMSC
Figure 4-6-5 SMSC
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SMS center of mobile, in most places, the celluar modular will automatically detect the SMSC
number. This configurable option is used in a situation that the SMSC number could not detected
by celluar modular. When such case happens, please contact with mobile service provider to
identify the SMSC number and then add SMSC number in SMSC configurable web interface.
4.6.6 SMS
Figure 4-6-6 SMS sending
Table 4-6-5 Description of SMS sending
Select Port
Users can select a defined channel or random channel to send SMS. Input
the recevier’s mobile phone No to send SMS.
Addressee
Mobile phone No. of the receiver
Message
Content of the SMS. The length is limited to 300 characters.
4.6.7 USSD
USSD (Unstructured Supplementary Service Data) is a Global System for Mobile(GSM)
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communication technology that is used to send text between a mobile phone and an application
program in the network. Applications may include prepaid roaming or mobile chatting.
Figure 4-6-7 USSD
Table 4-6-6 Description of USSD
Port
Select the GSM channel to send USSD
Display
Display the result of sending USSD
Input
The area to input USSD code
4.6.8 Carrier
Figure 4-6-8 Select Carrier
This function is used to select carrier.
Table 4-6-6 Description of select Carrier
Select Port
Select GSM channel,default Port 0
Select Mode
There are two mode to select carrier,automatic and manual.
Carrier List
If you select manual mode,you can select carrier from carrier list.
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4.7 Routing Configuration
4.7.1 Routing Parameter
Figure 4-7-1 Routing Parameter
Table 4-7-1Description of Routing Parameter
Tel->IP Parameter
Globle parameters, it will take effect while number manipulation configured
Route calls after
The parameters indicate that the gateway will select Tel->IP routes after
manipulation
number manipulation completed
Route calls before
The parameters indicate that the gateway will select Tel->IP routes before
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manipulation
number manipulation completed
4.7.2 IP->Tel Routing
Figure 4-7-2 IP to Tel Routing
Table 4-7-2 Description of IP to Tel Routing
IP ->Tel Routing
Index
This item uses to configure outgoing call routes which can be used for recieve the
calls from the GSM
It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.
The route preferentially match the rules which the value of index is smaller
Description
It describes the route for the ease of identification. Its value is character string
Source IP
It specifies the IP of the caller
Source Prefix
All the caller number must match the source prefix. It specifies the source prefix
allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix indicates
the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination
Its specifies destination Port or Port Group
4.7.3 Tel->IP Routing
Figure 4-7-3 Tel to IP Routing
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Table 4-7-3 Description of Tel to IP Routing
Tel -> IP Routing
Index
This item uses to configure incoming call routes which can be used for
recieve the calls from the GSM.
It uniquely identifies a route. Its value is assigned globally, ranging from
0 to 31.The route preferentially match the rules which the value of index
is smaller
Description
It describes the route for the ease of identification. Its value is character
string
Source Port
It specifies the Port or Port Group which will receive the calls from
PLMN
Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix
indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination
Its specifies destination Port or Port Group
Figure 4-7-4 Tel to IP routing Modify
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It's a default route configured in gateway. It allows any number from source port 0 send call to SIP
server with any prefix.
Figure 4-7-5 Tel to IP routing Modify
Add a GSM to VoIP route. It indicates that the calls coming from Port Group 31<Unicom> will
match the prefix ”x.”, ”x.” is a wildcard string which will match any prefix except ”anonymous”
calls. Meanwhile sending the calls destination IP 13<eia> if called number match with destination
prefix ”00”.
Figure 4-7-6 Tel to IP routing Modify
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Add GSM to GSM route,its mainly used for saving the cost between two carriers.It indecates that
calls coming from Port 0 will match the prefix 13[58], ”13[58]” include prefix 135 and 138, caller
number can’t match prefix 135 and 138 will reject by gateway. Meanwhile sending the calls to
Port Group 31<Unicom> if called number match with prefix 133.
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4.8 Manipulaton Configuration
4.8.1 IP->Tel Destination Numbers
Figure 4-8-1 IP->Tel destination numbers manipulation
Table 4-8-1 Description of IP->Tel destination numbers manipulation
IP->Tel destination
numbers
manipulation
It is an optional configuration item, and is used to add a rule for
changing number
Index
It uniquely identifies a route. Its value is assigned globally, ranging
from 0 to 31.The route preferentially match the rules which the value
of index is smaller
Description
It describes the rule for the ease of identification. Its value is character
string
Source IP
It specifies the source IP which will send the calls to gateway
 Any: any IP address
 IP: specific an IP address
 IP Group: specific an IP group
Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call
prefix indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination
Its specifies destination Port or Port Group
Stripped Digits from
Left
It specifies the length of the digits to be deleted from left
Stripped Digits from
Right
It specifies the length of the digits to be deleted from right
Prefix to Add
Add the new digits in front of the original number
Suffix to Add
Add the new digits at the end of the original number
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Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888
Figure 4-8-2 IP->Tel destination numbers manipulation modify
It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer
which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.
4.8.2 Tel->IP Source Numbers
Figure 4-8-3 Tel->IP destination numbers manipulation
Table 4-8-2 Description of Tel->IP destination numbers manipulation
Tel->IP destination
numbers
manipulation
It is an optional configuration item, and is used to add IP->Tel number
change data.
The IP->Tel Manipulation defined the rules of add, and deletion of
called numbers, which are referenced by IP->Tel routing.
Index
It uniquely identifies a route. Its value is assigned globally, ranging
from 0 to 31.
Description
It describes the rule for the ease of identification. Its value is character
string
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Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix
indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination
Its specifies destination Port or Port Group
Stripped Digits from
Left
It specifies the length of the digits to be deleted from left
Stripped Digits from
Right
It specifies the length of the digits to be deleted from right
Prefix to Add
Add the new digits in front of the original number
Suffix to Add
Add the new digits at the end of the original number
Number of Digits to
Leave from Right
It specifies the number of Digits to Leave from Right
Example
Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888
Figure 4-8-4 Tel ->IP destination numbers manipulation add
It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer
which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.
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4.8.3 Tel->IP Destination Numbers
Figure 4-8-5 Tel->IP destination numbers manipulation
Table 4-8-3 Description of Tel->IP destination numbers manipulation
Tel->IP destination
numbers
manipulation
It is an optional configuration item, and is used to add IP->Tel number
change data.
The IP->Tel Manipulation defined the rules of add, and deletion of called
numbers, which are referenced by IP->Tel routing.
Index
It uniquely identifies a route. Its value is assigned globally, ranging from
0 to 31.
Description
It describes the route for the ease of identification. Its value is character
string
Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix
indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination
Its specifies destination Port or Port Group
Stripped Digits from
Left
It specifies the length of the digits to be deleted from left
Stripped Digits from
Right
It specifies the length of the digits to be deleted from right
Prefix to Add
Add the new digits in front of the original number
Suffix to Add
Add the new digits at the end of the original number
Number of Digits to
Leave from Right
It specifies the number of Digits to Leave from Right
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Example
Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888
Figure 4-8-6 Tel->IP destination numbers manipulation
It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer
which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.
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4.9 Operation
4.9.1 IP->Tel Operation
Figure 4-9-1 IP->Tel Operation
Table 4-9-1 Description of IP->Tel Operation
IP->Tel Operation
It is an optional configuration item. Operation configuration essentially
involves allow, barring some IP and IP Group send calls to certain
numbers. It includes: forbid call, call allowance, auto call, and password
authentication.
Index
It uniquely identifies a route. Its value is assigned globally, ranging
from 0 to 31.
Source IP
It specifies the source IP which will send the calls to gateway
 Any: any IP address
 IP: specific an IP address
 IP Group: specific an IP group
Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix
indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Operation
Its specifies number analysis rule
 Forbid call
 Allow call
 Auto call
 Password authenticate
Description
It describes the route for the ease of identification. Its value is character
string
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Example
Index 31: barring the certain calling number from IP 14<elastix>
Figure 4-9-2 IP->Tel Operation Modify
It indicates that calling party from IP 14<elastix> matched prefix 2877, and also called party
matched prefix 07 are not allowed call out. The calls match this rule will be rejected by gateway.
Index 29: definite a rule for IP 17<FreeSentral> that all the calls must go with valid password
authentication.
Figure 4-9-3 IP->Tel Operation Modify
4.9.2 Tel->IP Operation
Figure 4-9-4 Tel->IP Operation
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Table 4-9-2 Description of Tel->IP Operation
Tel->IP Operation
It is an optional configuration item. Operation configuration essentially
involves allow, barring some IP and IP Group send calls to certain
numbers. It includes: forbid call, call allowance, auto call, and
password authentication.
Index
It uniquely identifies a rule. Its value is assigned globally, ranging from
0 to 31.
Source IP
It specifies the source IP which will send the calls to gateway
 Any: any IP address
 IP: specific an IP address
 IP Group: specific an IP group
Source Prefix
All the caller number must match the source prefix. It specifies the
source prefix allow to send call out
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Destination Prefix
All the called number must match the destination prefix, the call prefix
indicates the connected number
 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.
 0xxxx: consist of some digits such as 015,08,09
1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186
Operation
Its specifies number analysis rule
 Forbid call
 Allow call
 Auto call
 Password authenticate
Description
It describes the route for the ease of identification. Its value is character
string
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4.10 Port Group Configuration
4.10.1 Port Group
Figure 4-10-1 Port Group
Figure 4-10-2 Port Group Modify
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4.11 IP Trunk Configuration
4.11.1 IP Trunk
Figure 4-11-1 IP Trunk
Table 4-11-1 Description of IP Trunk
IP Trunk
Add remote IP of softswitch, SIP server which will send call traffics to
gateway.
Index
It uniquely identifies a trunk . Its value is assigned globally, ranging from
0 to 31.
Description
It describes the trunk for the ease of identification. Its value is character
string
IP
It is an interworking parameter between the remote Softswitch and the
SIP server. It specifies the IP address of the peer equipment.
Port
It is an interworking parameter between the remote Softswitch and the
SIP server. It specifies the SIP port number of the peer equipment
Example
To add a remote IP of Softswitch, set “index” to “31”, SIP port number “5060”
Figure 4-11-2 IP Trunk Modify
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4.11.2 IP Trunk Group
Figure 4-11-3 IP Trunk Group
Table 4-11-2 Description of IP Trunk Group
IP Trunk Group
This configuration is optional, and is used to add the IP that have the
same attributes to an IP group. The IP group will referenced by IP->Tel
routing and number manipulation.
Index
It uniquely identifies a route. Its value is assigned globally, ranging
from 0 to 31.
Description
It describes the route for the ease of identification. Its value is character
string
IP
It specifies the IP will add to IP group
Example
To add an IP group, set IP “10, 14, 17” to IP group 18
Figure 4-11-4 IP Trunk group modify
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4.12 System Configuration
4.12.1 Service Configuration
Service Configuration is used for configuring voice calls and some small businesses, such as Call
Progress Tone, codec, silence suppression, * service, the second dial and so on
Figure 4-12-1 Service Configuration
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Table 4-12-1 Description of Service Configuration
Means the initial port when RTP voice stream transmit in the IP network ,
LOCAL RTP PORT
Channel
in general, using the factory default values. When there are multiple
SUNCOMM series voice products, and the network gateway or router’s
NAT with loopholes, user can try changing this item
Enable Silence
Enable the "silence suppression" almost no impact on call quality, and can
Suppression
save about half of the bandwidth.
Each country has its different call progress tone required standards, such
Call Progress Tone
as busy tone, ring back tones and ring tone standards, users can select the
area standard from here .
Means the code format when Voice transfer on IP network, support
Preferred Coders
Enable
PCMA, PCMU, G.723.1 andG.729AB.
PSTN
Incoming
Configuration
Enable Auto Outgoing
Routing
Means when call from PSTN side, you can dial the function keys for
checking number, setting IP and so on
Means when call out , whether by ordinal or polling pick to Select a
Channel, this feature are generally used when use the same SIP User ID
to register
The User ID will be sent directly to PSTN, for example: the user calls
IP to PSTN One Stage
6715, the device will sent 6715 User ID to PSTN
Dialing
Setting is yes, when through the PSTN calls to the Channel, the device
Play Voice Prompt for
will with the clew tone, the default is "Please dial the extension User
PSTN Incoming Calls
ID"; setting to No, the device will play dial tone
SC-1695 support RFC2833 and SIGNAL two ways. DTMF INTERVAL
DTMF
range is 50 ~ 800ms, DTMF VOLUME can use the default Configuration
Nat Traversal
Include Static NAT and STUN, NAT’s UDP simple cross
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STUN (Simple Traversal of UDP over NATs ) is a network protocol. It is
allowed to stay behind the NAT (or multiple NAT) client part to identify
their clients’ public address, found himself after what Type of NAT and
NAT for a particular Channel is bound to a local Internet terminal
STUN
Channel. This information is used for two host to set up UDP
communication behind the same NAT router. The agreement defined by
the RFC 3489
Allow call from IP to
PSTN without
Refer to "SIP Configuration" -> "Is register" . If "Is register" setting is no,
this option need set Yes ,to avoid that the devices can not call out
Registration
Allow Call from PSTN
to IP without
Refer to "SIP Configuration" -> "Is register" . If "Is register" setting is no,
this option need set Yes ,to avoid that the devices can not call in
Registration
Reject Anonymous call
The incoming anonymous calls will be rejected
from IP to PSTN
In General, SIP phones are based on # as the end, if this option is set to
Use # as End Key
Interdigit Timeout
No, the dial-up will end expires dial-up time
Bit of between the dialing time ,over the time will be seem as end of dial
4.12.2 SIP Configuration
Figure 4-12-2 SIP Configuration
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Table 4-12-2 SIP Configuration
SIP Server
Used for configure SIP server address and port, the address can be IP Address,
Address
also can be a domain nameWhich can be resolved by DNS server
SIP Proxy Port
Port default setting is 5060. For details, please consult the service provider
Outbound Proxy
Use Random
Port
Outbound proxy, it mainly used in firewall / NAT environment. That make the
signaling and media streams are able to penetrate the firewall
Set the local monitor SIP port ( fixed or random ) , random is every time you
start the device will random Select a free SIP port For listening
Default set yes, if you want the device can make a call without register, set
Is Register
No, Also enable the "Allow Call from IP to PSTN without Registration" and
"Allow Call from PSTN to IP without Registration" function
Register Interval
DNS query type
Means how often the equipment will register to the SIP server/proxy
The DNS query type defines the type of information that will be requested
from DNS server
DNS refresh
The interval of DNS refresh, Range from 0 to 60000 mins, 0 means disable
interval
default value is disable.
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T1
Used to define the SIP protocol T1 timer value, default is 500ms
T2
Used to defines the SIP protocol timer values, default value is 4000ms
T3
Used to define the T2 timer value in SIP protocol, the default is 5000ms
Keep alive
Used to keep communicate between equipment and the SIP server that make
Interval
the device is available . In general, using the factory default values
Used to config "From" Mode when Caller ID Is Available when call from
From Mode
when Caller ID
Is Available
GSM to VoIP
Tel/User:
From: caller number <sip:3001@IP>;tag=51088abb
User/User:
Tel/Tel:
User/Tel:
From: 3001 <sip:3001@IP>;tag=51088abb
From: caller number
From: 3001
<sip: caller number @IP>;tag=51088abb
<sip: caller number @IP>;tag=51088abb
From Mode
Used to config "From" Mode when Caller ID Is Unavailable
when Caller ID
Anonymous :
Is Unavailable
Username : From: <sip: Username @IP>;tag=51088abb
From: <sip: Anonymous @IP>;tag=51088abb
Answered: Gateway answer the IP incoming call ( send SIP message "200
Answer Mode
OK" to IP part ) after GSM part answered
Alerted: Gateway answer the IP incoming call after GSM part Alerted
Immediately : Gateway send "183 RING" immediately to IP part while it
183 Mode
receive
"INVITE" from IP part.
Alerted: Gateway send "183 RING" after receive "ring back" from PSTN
Response Code
switch
Used to config the compatibility of SIP Response Code , Fill the response
code in the front , and Fill the switch code in the behind
4.12.3 Port Configuration
Figure 4-12-3 Port Configuration
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Table 4-12-3 Description of Port Configuration
Port Configuration
Used to configure ports’ gain, Auto-Dial, etc.
ALL ports register
used same user ID
The default is not. If set to "yes" ,all the port will use user ID
SIP User ID
It is the account used for registration, equipment port's unique identifier
Authenticate ID
Used for authenticate
Password
Its register Password
Tx Gain
Its DSP’s Tx Gain. Adjusting it will effect volume on GSM side.
Rx Gain
Its DSP’s Tx Gain. Adjusting it will effect volume on IP side.
When PSTN part client calls to this port, gateway will auto forward to
the hotline User ID. Leave it blank if you don’t need this function.
*Note: Please config Tel->IP Operation if you need this function.
To VoIP Hotline
When VoIP part client calls to this port, Gateway will auto forward to the
To PSTN Hotline
number to PSTN part. Leave it blank if you don’t need this function.
*Note: Please config IP->Tel Operation if you need this function.
Auto-Dial Delay Time
The auto-dial delay time of hotline , the range is 0-10 seconds
4.13 Digit Map
Figure 4-13-1 Digit map
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Digit Map Syntax:
1. Supported objects
Digit: A digit from "0" to "9".
Timer: The symbol "T" matching a timer expiry.
DTMF: A digit, a timer, or one of the symbols "A", "B", "C", "D", "#", or "*".
2. Range []
One or more DTMF symbols enclosed between square brackets ("[" and "]"), but
only one can be selected.
3. Range ()
One or more expressions enclosed between round brackets ("(" and ")"), but
only one can be selected.
4. Separator
|: Separated expressions or DTMF symbols.
5. Subrange
-: Two digits separated by hyphen ("-") which matches any digit between and
including the two. The subrange construct can only be used inside a range
construct, i.e., between "[" and "]".
6. Wildcard
x: matches any digit ("0" to "9").
7. Modifiers
.: Match 0 or more times.
8. Modifiers
+: Match 1 or more times.
9. Modifiers
?: Match 0 or 1 times.
Example:
Assume we have the following digit maps:
1. xxxxxxx | x11
and a current dial string of "41". Given the input "1" the current dial
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string becomes "411". We have a partial match with "xxxxxxx", but a
complete match with "x11", and hence we send "411" to the Call Agent.
2. [2-8] xxxxxx | 13xxxxxxxxx
Means that first is "2","3","4","5","6","7" or "8", followed by 6 digits;
or first is 13, followed by 9 digits.
3. (13 | 15 | 18)xxxxxxxxx
Means that first is "13","15" or "18", followed by 8 digits.
4. [1-357-9]xx
Means that first is "1","2","3" or "5" or "7","8","9", followed by 2 digits.
4.14 Tools
4.14.1 Firmware Upload
Figure 4-14-1 Firmware upload
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Select the software or Web program under correct directory services, and then click upload will
complete upgrade the firmware. During the upgrade process, please do not swtich off the power
supply, equipment may paralyze.
4.14.2 Management Parameter
Figure 4-14-2 Management Parameter
Table 4-14-1 Management Parameter
Voice Prompt Language
Select the language of voice prompt. There are two kind of voice :
English and Chinese
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SysLog Paremeter
Syslog is a standard for network device data logging. It allows
separation of the software that generates messages from the system
that stores them and the software that reports and analyzes them. It
also provides devices which would otherwise be unable to
communicate a means to notify administrators of problems or
performance. There are 5 grades of syslog, Including NONE,
DEBUG, NOTICE, WARNING and ERROR.
Send CDR
Telephone exchanges generate so called Call Detail Records (CDRs)
which contain detailed information about calls originating from,
terminating at or passing through the exchange. Not surprisingly
CDRs are used for billing.
Set to Yes gateway will sne the CDR to the syslog server.
NTP Parameter
The Network Time Protocol (NTP) is a protocol and software
implementation for synchronizing the clocks of computer systems
over packet-switched, variable-latency data networks.
User need to fill the NTP Server Address and select Time Zone
4.14.3 Data Backup
Figure 4-14-3 Data backup
Click 'Backup' for download configuration file to your computer.
4.14.4 Data Restore
Figure 4-14-4 Data restore
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Send data file from your computer to the device
4.14.5 IVR Voice Prompt Upload
By default, when PSTN call incoming, the system will play the default IVR, and also the user can
load custom IVR.
Figure 4-14-5 IVR Voice Prompt Upload
NOTE: the customize voice files can be recorded using Windows recording programs, the sound
format is 8000Hz, 16 bit sampling in mono, with WAV format, size of files can not exceed 190KB
4.14.6 PING test
Ping is utility used to test the reachability of a host on an Internet Protocol (IP) network and to
measure the round-trip time for messages sent from the originating host to a destination host.
Figure 4-14-6 Ping Test
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4.14.7 Tracert Test
Traceroute is a computer network diagnostic tool for displaying the route (path) and measuring
transit delays of packets across an Internet Protocol (IP) network.
Figure 4-14-7 Tracert Test
4.14.8 Login Password
Figure 4-14-8 IVR Voice Prompt Upload
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When using web or telnet Configuration, please enter default user name and password. User can
modify the login name and password.
4.14.9 Factory Reset
Figure 4-14-9 Factory Reset
Be careful do this operation, after restore factory setting, all the parameters will be changed to the
factory default.
4.14.10 Restart
Figure 4-14-10 Restart
5. FAQ
5.1 Device have been connected to network physically, but can not access the gateway
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1) Make sure the network cable is ok , can through view the device network port indicator light
to determine the physical connection is working or not;
2) Make sure the connected network devices (router, switch or hub) support 10M/100M adaptive,
if not, connect the Equipment directly to PC, landing WEB and in the "local connection"
Configuration interface Select the correct Ethernet Work Mode;
3) Check the Network Configuration, if the Configuration is incorrect, please re-Configuration. If
you are using DHCP mode, check DHCP Server is working properly;
4) Check whether there is a LAN device conflict with the exists IP ADDRESS.
5.2 Equipment can not register
If the Run LED does not flash mean unregistered
1) Check the network connection is working (see above section), whether the Configuration is
correct;
2) Check whether the LAN firewall setting is inappropriate (such whether limit the network
communication); If it is, there are two ways to try to resolve;
3) Check whether the Local Network to the SIP PROXY platform network environment is
relatively poor or not, and if so, please check Local Network or contact the service provider;
4) if go through those steps, the device still be in trouble, please contact the equipment provider;
5.3 When calling out, the callee’s phone shows wrong caller ID:
1) Ask the callee checks whether the device is failure or device battery power is low
2) Make sure the callee has been subscribed called User ID display service
3) If only part of the caller User ID with this problem, please contact the telecom carrier.
5.4 sudden interruption during a call
1) make sure whether is human error caused the problem
2) Check the balance.
3) Make sure whether the LAN equipment such as gateway or router fails, user can try to restart
the gateway or router
5.5 voice single-pass, double-barrier or poor quality
1) Make sure the equipment is working properly with grounded power
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2) Check the device network connection is in working status
3) Ask network administrators to open limitation with the equipment’s network communications
(it is a special equipment, not afraid of virus attacks); (2) try to enable the equipment tunnel
(through the WEB for Configuration, Also, please NOTE, open the tunnel will impact voice
quality, Please do not enable the tunnel as far as possible, refer WEB Configuration Interface
Description section)
4) Make sure the LAN equipment is working, user can try to restart the gateway or router to solve
the problem
5) Check whether there is more than one SUNCOMM series products in LAN network: some
gateways or routers, processing network packet is vulnerable (for example, to multiple network
devices or the same protocol network communication, NAT allocated the same conversion
communications Channel). If there is such a case, suggest replacing a router or specify each voice
gateway with different LOCAL RTP PORT Channel (refer to the base WEB Configuration
interface section)
6) Check the equipment network environment for the softswitch platform, monitor the network
condiation, make sure the network is solid
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6. Glossary
GSM: Global System for Mobile Communications
CDMA: Code Division Multiple Access
FMC: Fixed Mobile Convergence
SIP: Session Initiation Protocol
MGCP: Media Gateway Control Protocol
DTMF: Dual Tone Multi Frequency
USSD: Unstructured Supplementary Service Data
PSTN:Public Switched Telephone Network
STUN: Simple Traversal of UDP over NAT
IVR: Interactive Voice Response
IMSI: International Mobile Subscriber Identification Number
IMEI: International Mobile Equipment Identity
DMZ: Demilitarized Zone
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