Read me first
Installation
Guide
A simple guide to setting up TV,
broadband & home phone yourself.
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Welcome to Virgin Media
Welcome to
Virgin
Media.
This easy-peasy guide to installing
your TV, broadband and home phone
is designed to make everything, well,
easy peasy! But if even this guide
doesn’t answer all your questions,
give our Customer Care team a call
on the numbers at the back of this
guide and they’ll sort you out.
BEFORE YOU START
Note your SSID details in the space provided,
i.e. your network name and password. This is
located on the bottom of your modem, or on
the sticker provided.
HANDY TIP:
When you are noting your SSID details
(network name and password), make sure
it is the ‘Wi-Fi 2.4Ghz’ that you
select.
)
ork name
SSID (netw
R
PASSWO
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MY VIRGIN MEDIA
If you want to enjoy oodles of lovely stuff, register
now for My Virgin Media at virginmedia.ie. View
and pay your bills, enjoy remote record, watch TV
and even access our new Horizon TV app.
D
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Digital TV
with HD
Digital TV with
Digital +
Digital TV
Coax cable
✓
✓
✓
Remote control
✓
✓
✓
HDMI cable
✓
✕
✕
Scart cable
✕
✓
✓
Batteries
✓
✓
✓
Power cable
✓
✓
✓
Broadband Cisco
TC7200 UBEE
Broadband Thomson
TWGB70
Coax cable
✓
✓
Power control
✓
✓
Antenna
✕
✓x 2
Ethernet cable
✓
✓
Two-way
splitter
Optional
Optional
Required if you wish to
use broadband
TV from the same
connection point
Digital cordless
handset
Optional
Optional
If purchased
TV
What’s
in the box?
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Broadband & home phone
AND JUST TO SAY:
Your package contents
may vary depending on
products ordered.
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eMTA (TEL 1 plug)
Home telephone
Home telephone
(base)
What’s
what?
Use either Scart
or HDMI
WiFi modem
(back)
Virgin
connection
box
Digital set top box (back)
Cable
splitter
UBEE
(WiFi modem)
TV & Data Port
Coax cable
You may have any one of these boxes below:
Digital+HD set top box
Digital+ set top box
Digital HD set top box
Please note: The Digital+ set top box does not have a HDMI connection.
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Connecting your
Virgin Media network
is easy
Your Digital TV, broadband and home
phone will be up and running before you
know it.
Get
connected.
2
Connect the red end of
the coax cable to the
right side of the Virgin
Media connection box
situated on the wall in
your home.
1
Have a look in the
box and make sure
everything you
ordered is in there.
4
2
3
3
Connect the other
end of the coax
cable to the set top
box or cable modem
provided.
4
Connect the power
cable to the set top
box and/or the cable
modem.
4
3
3
If you have two pieces of equipment please
connect them as shown in the diagram above
paying particular attention to the colours.
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Connect to the Virgin
Media TV service just
like this.
The easy way to connect to
the Virgin Media broadband
and home phone service.
Follow the steps below:
Follow the steps below:
1
Connect the scart
cable or HDMI cable
from your set top
box to your TV. (It’s
important to note
the port number
of the scart/HDMI
port where you have
connected to on your
TV). Now go to the
HDMI channel number
you have connected
by pressing the source
button.
2
Turn on the TV.
Using the TV Remote
Control, select the
Scart or HDMI Port
(source) that the set
top box is connected
to. Normally there is a
button on your remote
called ‘source’ or
‘AV’, press this button
until you see a screen
displaying a selection
of national flags.
You’re done!
But remember, it can take 30 minutes from
when you complete the screen set-up to
the time your channels appear. So, take
note of the time.
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3
On the screen
displaying national
flags select ‘Ireland’.
4
Enter the activation
code provided in
your welcome letter
that comes with your
package and follow
the simple on screen
instructions.
1
Confirm your
modem has at least
four lights on, and
your DS, US and
Online lights are
not flashing. Just
to let you know, it
can take up to 30
minutes for the first
four lights to go
solid.
2
Locate your wireless
network named SSID
to connect your device
wirelessly. You’ll find the
SSID on the underside of
your modem. You’ll need to
enter your password which
is also on the underside of
your modem. Handy tip:
your password is always
written in upper case
letters. We’d recommend
that you change your
password regularly. You
can find out how to do this
at virginmedia.ie/resetpassword.
3
To connect via the
Ethernet cable,
simply plug the
cable into your
device and to any
of the four Ethernet
ports on the Virgin
Media cable
modem.
4
At this stage it
would be a good
idea to install your
phone too. Just
connect your own
phone or the phone
purchased to the
port marked TEL 1.
To get the best performance
from your broadband
connect your device
directly to your modem
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Digital TV checks
A few things to remember when
installing your TV service:
• Do not use the port on the left-hand side of
the connection box; it is used only for FM
radio.
Check mate.
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• If you can’t see the display of national flags
on your screen when everything is connect up
there are a few things you can do:
1. check your set top box is powered on
2. check you have selected the right scart
or HDMI source on the TV
3. check your scart or HDMI lead is secure
at both ends
• If your channel set-up doesn’t work, check
that you are connected from the right-hand
side of your connection box (or from your
splitter if you’re using one).
• When a button on the set top box remote
control is pressed, the infinity
button
should blink once. If it doesn’t blink, or
blinks 3 times, the batteries may need to be
changed. If the TV button blinks, please press
the infinity
button to resume normal
functionality.
• Once installed successfully your screen will
display the following message: Your set-up
is now being finalised (please allow 30
minutes for your box to be authorised to
receive services).
• If at this stage you have no TV picture we’re
here to help. Freephone 1908 and select
option 2 to speak to our team.
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Broadband checks
Connecting wirelessly to your
home network
A few things to remember when
installing your broadband service:
• Do not use the port on the left-hand side of
the connection box; it is used only for FM
radio.
• The first four lights from left to right must be
solid (not blinking) for connection. It is best
not to connect a device before this time as it
will corrupt your wireless profile.
• If your DS or US light is flashing for more than
20 minutes, check your modem is connected
from the right-hand side of your Virgin Media
connection box (or from your cable splitter if
used).
• If no lights illuminate on your modem, check
the on/off switch beside the power adaptor
on the back of the modem, or try switching
plugs.
• Once installed successfully your modem’s
online light will illuminate.
• We recommend all speed tests are carried
out by directly connecting your device via
ethernet cable. Virgin Media has no control
over wireless environment. Wireless speeds
will vary.
• If you are swapping your modem, for the best
broadband experience use the adaptor that
comes with your new modem and not your old
power adaptor.
A. To connect to an available wireless
network with Windows Vista :
1. Click Start. Collapse or Expand this image.
2. Click Connect to.
3. Click the wireless network to which you
want to connect. Then click Connect.
Note: you may be prompted for a Wired
Equivalent Privacy (WEP) key – this is on the
underside of your cable modem.
B. To connect to an available wireless
network with Windows 7 :
1. Open Connect to a Network by clicking the
network icon or in the notification area.
Home Phone checks
A few things to remember when installing
your home phone service:
• Do not use the port on the left-hand side of
the connection box; it is used only for FM
radio.
• On your modem the first four lights from
left to right must be solid (not flashing) for
connection.
• When the TEL 1 light illuminates on the front
screen, your voice service is active on your
cable modem.
• Just plug in your handset into the TEL1 port on
the rear left-hand side of your modem. Your
service is already active.
2. In the list of available wireless networks,
click your network. Then click Connect.
Want to keep your number? It’s easy to do.
Simply go to virginmedia.ie/customer-support/
transfer-my-number
Some networks require a network security
key or passphrase – this is located on the
underside of your cable modem.
Note: your number must still be active with your
old provider.
Wireless Powerline Solutions : Want to extend wireless
home network? A powerline adapter simply plugs into your
existing sockets, one next to the device and the other where
you would like additional wireless coverage in your home.
For more information on this go to virginmedia.ie
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In a pickle? We’re here to help.
Got a question about installing your service?
FREEPHONE 1908 and select option 2
Lines are open:Monday – Friday, 9am to 9pm
Saturday, 9am to 6pm
Need extra help with your PC?
Premium PC Support can help you with computer problems that are not
directly related to our broadband service such as setting up a new computer,
firewalls and virus protection. Experienced technicians are available for any
non Virgin Media related technical questions. Calls cost €1.20 per minute from
a Virgin Media landline, other networks may vary.
Call 1550 924 124
Lines are open:Monday – Friday, 9am to 9pm
Saturday, 9am to 6pm
Want to add extra services?
Great! Just nip onto virginmedia.ie and fill in the ‘information
about our services’ form.
Or call 1890 940 070
Lines are open:Monday to Friday, 9am to 9pm
Facebook : facebook.com/VirginMediaIreland
Twitter : @VirginMediaIE
Our full terms and conditions can be found in the booklet inside your
product box or, if it’s easier, you can read them at virginmedia.ie/
termsandconditions.
VM/D4ASIG/08.16/V.1
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