www.telstraclear.co.nz Effective 1 September 2009

Effective 1 September 2009
0508 888 800
www.telstraclear.co.nz
Important Numbers to Remember
Emergency Services
111
To gain access to the fire department, ambulance or police services, dial 111 and
advise the operator which service you require.
TelstraClear Customer Care
Contents
0508 888 800
If contacting TelstraClear from home or from anywhere in the country, you simply
need to dial 0508 888 800 for all account enquiries, sales enquiries, changes to existing
services, new phone connections, reconnections or extensions or alternatively visit
our website www.telstraclear.co.nz
Important Numbers to Remember
3
How to Make a Call
4
Voice Messaging
7
Last Call Received
14
Auto Dialing
14
Faults
Number Block
14
0508 888 800
Call Waiting
15
For testing engaged lines, reporting faults or urgent repairs.
Phone Divert
16
Malicious Calls
Phone Divert Remote
17
0508 888 800
Three Way Calling
18
Toll Call Control
19
Ring this number if you receive an obscene or abusive phone call. If you feel your
safety is threatened, ring the police immediately.
Customer Feedback
0508 888 800
Call us, or write to TelstraClear Customer Services, Private Bag 92143, Auckland.
Directory Assistance
National Numbers International Numbers Mobile Phone Numbers 018
0172
018
Directory assistance is also available via the Internet at www.whitepages.co.nz
We acknowledge that some or all of the descriptions used in this collateral may have been reproduced from collateral originally developed by
Telecom NZ Ltd (TCNZ) and, to the extent that such collateral has been reproduced, TCNZ retains any intellectual property vesting in such material.
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How to Make a Call
This section gives you instructions on making any type of call – including
faxes, local, national, international and mobile. For all prices, please refer to
www.telstraclear.co.nz
Local calls
Local calls are those made within your local calling area. Your local calling area can be found in The
White Pages that covers your region – for example, the Wellington local calling area includes the Kapiti
local calling area. You can ring any person who resides or works locally, regardless of what landline
network they are connected to. Residential customers are not charged for making a local call.
National calls
National calls are those made to numbers, within New Zealand, that fall outside of your local calling
area. You can ring any person who resides, or works in New Zealand, regardless of what landline
network they are connected to. Calls are rounded up to the nearest minute.
How to make a National call
1 Obtain the number of the person you wish to ring (for National Directory Assistance, dial 018).
2 Find the Area Code for the person by looking it up alphabetically under
“Area Codes” in The White Pages.
3 Dial the numbers in this order: Area Code
+ Local Number
For example, to call Auckland 765 4321
Area Code = 09
Local Number = 765 4321
If your call is answered by an answering machine, call minder, fax machine or modem, you will still be
charged for the call because a connection has been made.
International calls
International calls are those calls made to numbers outside of New Zealand. You can ring any other
phone, anywhere else in the world. Calls are rounded up to the nearest minute.
How to make an International call
1 Obtain the number of the person you wish to ring (for International Directory Assistance, dial 0172).
2 Find the Country and Area Codes for the person by looking them up alphabetically under
3
“International Country and Area Codes” in The White Pages.
Dial the numbers in this order: Country Code + Area Code + Local Telephone Number
For example, to call Manchester, England 2468 1012
Country Code = 0044, Area Code = 161, Local Number = 2468 1012
If your call is answered by an answering machine, call minder, fax machine or modem, you will still be
charged for the call because a connection has been made.
In some countries, an unanswered international call still generates a call charge as soon as it arrives
(terminates) on the foreign network.
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Calls to mobile phones and pagers
With TelstraClear, you can call any pager on a New Zealand network, or mobile phones throughout the
world. Calls are rounded up to the nearest minute.
How to make a national call to a mobile phone
1 Obtain the number of the person you wish to ring
(some mobile phone numbers are listed with National Directory Assistance – dial 018).
2 Dial the number.
How to make an international call to a New Zealand mobile phone
1 Obtain the number of the person you wish to ring.
2 Dial the numbers in this order: Network Number + Mobile Number
For example, to call 029 123 456:
Network Number = 029
Mobile Number = 123 456
How to make an international call to a non-New Zealand mobile phone
1 Obtain the number of the person you wish to ring.
2 Find the Country Code for the person by looking them up alphabetically under
“International Country and Area Codes” in The White Pages.
3 Dial the numbers in this order: Country Code + Network Number* + Mobile Number
* Remove the first “0 ” from the Network Number.
For example, to call 041 765 432 in Australia:
Country Code = 0061
Network Number = 41
Mobile Number = 765 432
Calling NZ direct from overseas using a Calling Card
TelstraClear offer some of the best international rates in the world, and, as a TelstraClear Calling
Card holder, you can call New Zealand from overseas and still enjoy the benefits of our great pricing.
Whether you’re taking a holiday, or want to fund the occasional call from a family member living
overseas.
For more information call us on 0508 888 800
Inmarsat Service
The Inmarsat Service provides telephone communications with ships at sea or mobile terminals on
land. You will need to know the Inmarsat Mobile Number of the ship or land terminal, plus the name
of the ocean it’s in.
The Ocean Region codes are listed in the “International Country and Area Codes” section of
The White Pages.
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How to Make a Call
Voice Messaging
How to make an Inmarsat Call
1 Obtain the Inmarsat mobile number of the ship or land terminal, plus the name of the
If you are on the phone, busy or out and about, all your messages can be
accessed from a single mailbox.
ocean it is in.
2 Find the Ocean Code by looking under Inmarsat Service in the “International Country and Area
Codes” section of The White Pages.
Dial the numbers in this order: 00 + Ocean Region Code + Inmarsat Mobile Number
Sending a Fax
With TelstraClear, you can send a fax in the same method you make a voice call.
Call rates are charged at the same rate as a voice call.
Making a Credit Card call
1 Ring the number below that corresponds to your call type:
National Calls 010
International Calls 0170
2 Inform the operator that you are making a credit card call.
3 Give your name, your card number, card expiry date and the number you want to call.
You can listen to your messages at any time, from almost any touch-tone phone in New Zealand.
Please contact TelstraClear on TollFree 0508 888 800 if you require assistance.
A service that works really well alongside Voice Messaging to manage your incoming calls is Call
Waiting. When you’re on the phone, Call Waiting notifies you of an incoming call. You can either
answer the call or let Voice Messaging take a message for you.
Voice Messaging user guide
Before you set up Voice Messaging
Voice Messaging will take messages for you as soon as it is connected. If you don’t answer the phone or
are busy on a call, your caller will hear your personalised message or the following greeting: “You have
reached the mailbox of (your phone number). Please leave a detailed message after the tone”.
You can record a message for the phone number connected to Voice Messaging. An interrupted dial
tone (a series of fast beeps) when you pick up the phone means you have a new message.
The interrupted dial tone will always occur until you set up your Voice Messaging.
This service is provided on TelstraClear’s behalf by Telecom. Charges relating to this service will
be charged to your credit card account directly by Telecom.
Some general points about Voice Messaging:
Making a Collect call
• Your mailbox number is your telephone number including the area code e.g 09 123 4567
1 Dial the number below corresponding to your call type:
National Calls 010
International Calls 0170
2 Inform the operator that you are making a collect call.
3 The operator will call the number, and the receiving person must agree to accept the
charges before your call will be connected.
This service is provided on TelstraClear’s behalf by Telecom. TelstraClear will pass on the cost of
this service.
Call Bars
To prevent chargeable calls being made from your phone, you can have a call bar installed.
There are five different types of call bars:
1
2
3
4
5
Toll Bar 0900 Prevents calls being made to all 0900 numbers
Toll Bar International Prevents calls being made to International destinations
Toll Bar Full Prevents all toll calls being made
Toll Bar Mobile Prevents calls being made to mobiles
Toll Call Control Prevents calls being made to outside the local calling area. Includes 0900
numbers and mobiles
Contact TelstraClear Customer Services on 0508 888 800 for details.
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• Your mailbox is where your messages are kept
• Your PIN is the personal identification number selected by you (see below for details)
• You can store up to 40 messages at once and each message can be up to three minutes long
• Voice prompts and ‘help’ guide you when using your mailbox. Listen to the prompts and follow the
for help at any time
instructions. You can press
To open your mailbox for the first time
From your home telephone
1 Dial
or
2 Enter Starter pin (your mailbox number). The mailbox number is the phone number
including the area code e.g. 09 9876543
3 Enter a new PIN between 4 and 10 digits long. Your new PIN can’t start with 0 or be the last four
4
5
6
7
8
digits of your phone number.
You will hear a voice prompt press
to confirm or
to change your password
Record your name - you hear your name when you call your mailbox to check your messages
Press
to confirm or
to record your name again
Record a friendly, personal greeting to welcome callers and invite them to leave you
a message,
Follow the voice prompts
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Voice Messaging
From another telephone
From the main menu
1 Dial
or
2 Press
3 Dial your mailbox number. The mailbox number is the phone number, including the area code
e.g. 09 9876543
4 Enter Starter PIN (your mailbox number). The mailbox number is the phone number, including
the area code e.g. 09 9876543
5 Enter a new PIN between 4 and 10 digits long. Your new PIN can’t start with 0 or be the last four
digits of your phone number
6
7
8
9
10
You will hear a voice prompt press
to confirm or
to change your password (PIN).
Record your name - you hear your name when you call your mailbox to check your messages
Press
to confirm or
to record your name again
Record a friendly, personal greeting to welcome callers and invite them to leave you message
Follow the voice prompts.
You can change your personal greeting, mailbox name or PIN as often as you
like. Simply call your mailbox, press 3 (personal options) from the main menu
and follow the voice prompts.
To record your greeting
This is the greeting callers will hear when you can’t answer the phone. You have up to 2 minutes for your
greeting and can choose our standard greeting or record your own.
From the main menu
1
2
3
4
5
6
Press
‘personal options’
Press
for ‘greeting options’
Press
to record your own personal greeting
Press
again to record your personal greeting, or
Press
to select a standard greeting
Follow the voice prompts
To change your PIN
You can change your PIN at any time. It must be between four and ten digits and can’t start with 0 or be
the last four digits of your phone number.
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1
2
3
4
5
6
Press
‘personal options’
Press
to change your password (PIN)
Press
Enter a new password (PIN) between 4 and 10 digits long followed by the
Press
key.
to save or 2 to change your password (PIN)
Follow the voice prompts
To change your mailbox name
This is the name you hear when you access your mailbox. Remember to name your mailbox.
From the main menu
1
2
3
4
5
6
Press
Press
for ‘personal options’
Press
Press
to record your mailbox name
for ‘greetings’
to record your name followed by the
to listen to your name or press
Press
Follow
the
voice
prompts
key
to save your new name.
To listen to your messages
If there is a new message in your mailbox, you’ll hear an interrupted dial tone (a series of fast beeps)
When you pick up the phone. You can check your messages from any phone.
From your telephone
1 Dial
or
2 Enter your PIN (if prompted)
3 Press
to listen to your messages
From another telephone (including any mobile*)
1 Dial
2 Press
3 Dial your mailbox number. The mailbox number is the phone number, including the area code
e.g. 09 9876543
4 Enter your PIN number and
5 Press
to listen to your messages
* Mobile call charges may apply.
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Voice Messaging
While listening to your messages you can:
• Press
to get help
• Press
to repeat the message
• Press
to save the message
• Press
to delete the message
• Press
to skip the message
• Press
to rewind the message back 10 seconds
• Press
to pause the message (press 8 again to restart)
• Press
to forward the message 10 seconds or skip the date and time before a message
to find out when the message was received. Your message will continue to
• Press
play from where it was interrupted
• Press
to call back the caller
• Press
to go back to the main menu
• Press
or END to exit your mailbox
The call back option cannot call back anonymous numbers.
Deleting by mistake
key to go back to the main menu
If you delete a message by mistake - don’t hang up. Press the
and press
to listen to your messages again. The message you deleted will be played last. You
can then choose to listen to it again, save or delete it. Once you’ve hung up, you won’t be able to
retrieve any messages you’ve deleted.
What do I do if I get stuck?
If there’s something you don’t understand press 0 for help and Voice Messaging will explain what you
need to do.
Saving messages
Messages can be saved for 20 days. If you would like to save a message for longer, simply listen to the
message and resave it. You will receive a notification that your message is about to expire which will
prompt you to resave it. It will not automatically delete without notifying you.
You will need to make sure you clear your messages regularly, so callers don’t find your mailbox is full.
To leave a message in your own mailbox
1 Dial your own phone number
2 Leave a message, then hang up
To access your Message Mailbox from overseas
You can check your messages anytime from almost any touchtone phone, anywhere in the world.
International call rates apply.
1 Dial the International access code of the country you are calling from
2 Dial
- wait for
the greeting
3
4
5
6
Enter your mailbox number (Your phone number including the area code e.g. 09 912 3456)
Press
Enter your PIN followed by
You are now at the main menu and can listen to your messages
To set the number of rings
You are unable to turn off your Message Mailbox however, depending on the type of phone you have
you may be able to choose the number of times your home phone will ring (between 0 and 9 rings)
before Message Mailbox answers. If you choose 0, you won’t hear the phone ring, callers will be
immediately diverted to your Message Mailbox.
If you have set up your own Phone Divert, and you have selected Phone Divert if not answered,
Message Mailbox will answer your call after 10 seconds.
Set the number of rings (between 0 and 9) before Message Mailbox answers. The service will answer
after four rings if you don’t change the setting.
From the main menu
1 Dial
2 Choose the number of rings between 0 and 9 that will determine the duration the phone will
ring before Voice Messaging answers
3 A number of beeps will be heard to confirm
4 Hang up
Your mailbox can hold up to a total of 40 three-minute messages (both new and saved messages).
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Voice Messaging
What happens to my calls if I’m using the Internet?
Things you should know
If you are on a Broadband Internet connection
There will be no effect on your phone calls.
Some people may not be able to access and set up this feature on Voice Messaging. If you are not able
to access the ‘Call Forward’ option in your mailbox menu, ring 0508 888 800 and ask about our latest
Voice Messaging with a full range of features. Calls cannot be forwarded to an international, tollfree or
0900 number.
If you are on a Dial Up Internet connection
Voice Messaging will take messages when you are using the Internet, if you have set up Call Forward,
and be forwarded to your mobile so you can continue to
the caller has the option to press
receive calls while you use the Dial Up Internet. Remember to check for messages when you
disconnect.
What happens if I forget my mailbox number or PIN?
Your mailbox is always your home phone number including area code. For example, if your home
phone number is 123 1234 your mailbox number is 04 123 1234. If you forget your PIN you can call us
on 0508 888 800.
Added Voice Messaging features - Call Forward
You can set Call Forward so callers can press
to forward their call to an alternative number of
your choice. If you set up Call Forward, when a caller reaches your Voice Messaging voicemail, they
to forward their call to an alternative number of your choice. You can change the
can press
number, or turn this feature on and off to suit your needs.
How it works
Press
Press
Setting Message Mailbox to send a message to a pager
You choose the times you want Message Mailbox to send you a Message Alert by setting up an alert
timetable for the week and weekend. For example, you might want Message Mailbox to alert you to
new messages from 8am to 6pm during the week and from 12pm to 5pm during the weekend.
How it works
From the main menu
1
2
3
4
Press
Press
for ‘personal options’
again for ‘notification options’
to set up message waiting notification to a pager
Press
Follow the voice prompts
When you receive a new message:
From the main menu
1
2
3
4
Calls forwarded to a mobile or number outside the local exchange will incur call costs for the forwarded
portion of the call.
for ‘personal options’
for ‘Message wait notifications’
to set up ‘Call Forward’ to another number
Press
Follow the voice prompts
The first time you enter this menu you will be prompted to enter the number you want to forward calls
to. The number must begin with a zero, and include the area or mobile network code, for example 04
123 4567, or 029 123 4567. After confirming the number, Call Forwarding is turned on.
1
2
3
4
A message displays how many new messages you have and notes any that are urgent
Tone pagers beep
Numeric pagers display your phone number
Alphanumeric pagers display your phone number and how many new messages you
have received
5 Minicall pagers display ‘083210’ and your phone number.
You may return to the menu at any time to change the Call Forward number programmed in, or turn
Call Forward on or off. When the menu is accessed, the last entered Call Forward number is announced
to you. You can choose to accept the number (turns on Call Forward with that number), change the
number, or turn the Call Forward option off.
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Last Call Received, Auto Dialling and Number Block
Call Waiting
Last Call Received allows you to listen to the call that you received whether it
was answered or missed. Anonymous numbers cannot be retrieved.
How to block your number when making a call
1 Dial
or
2 A number of beeps will be heard to confirm
3 Then dial the number you wish to call
1
2
3
4
To listen to the last call received dial
You will hear the number that last called your home phone.
to connect to the number (only national numbers in New Zealand)
Press
Wait
10
seconds
to listen to the message again
Auto Dialling
Auto Dialling is a service that automatically dials a pre-determined number when the handset is
removed from the phone for longer than eight seconds.
How does it work?
With Auto Dialling all you have to do is remove the handset from the phone and after eight seconds,
a pre-determined number will automatically be dialled. The number could be an emergency number,
a relative, neighbour or a close friend. Auto Dialling is a great service for the sick, elderly, people with
poor memory, those living alone or even those with very young children who can’t yet remember
phone numbers.
How to get the Auto Dialling service
Select a neighbour, relative or friend who agrees to receive your Auto Dialling directed calls.
Call TelstraClear on 0508 888 800 and we will programme the designated number to your line as
your Auto Dialling service.
How to activate your Auto Dialling
Should you wish to activate your Auto Dialling, all you need to do is remove the telephone handset
and, within eight seconds, your friend’s or neighbour’s phone will be automatically dialled for you.
Normal local, national, mobile or international call charges will apply.
Note: remember, when you’re making normal calls that you need to dial out within eight seconds of
removing the handset to ensure the Auto Dialling service is not accidentally activated.
Number Block
Number Block allows you to hide your home number when making a call. This feature works on a per
call basis or can be set up permanently.
If you have a permanent Number Block setup, you can override this feature by dialling a short code
prior to the number you wish to call.
How to unblock your number with permanent Number Block
1 Dial
or
2 A number of beeps will be heard to confirm
3 Then dial the number you wish to call
Call Waiting
Call Waiting notifies you of incoming calls when you are on the phone, allowing you to switch back
and forth between the two. It also means that incoming callers will never get a busy signal (unless you
get more than two incoming calls at once).
How Call Waiting works
If you’re on the phone and another caller phones in, you’ll hear a number of short beeps. Switch from
one call to the other simply by pressing the ‘recall’ or ‘hook flash’ button. Call Waiting is available in
most areas. All you need is a touchtone phone. It also works with the Voice Messaging feature.
Call Waiting is easy to use:
1 A number of beeps tell you someone’s calling you when you’re on another call. The second
caller hears a normal ringing tone (and will usually keep holding for six to eight rings).
2 Excuse yourself from the first caller, or if you are finished, hang up.
3 To answer the second call, press the ‘flash’ or ‘recall’ button on your phone.
4 To return to the first caller, simply press the ‘flash’ or ‘recall’ button again and you will be
able to continue your original conversation.
If you use the ‘flash’ or ‘recall’ button on your phone to move between calls you won’t lose a caller
by mistake.
If you hang up the phone and forgot that you still have another call on hold, your phone will ring
within two seconds and the second caller will be back on the line.
How to suspend Call Waiting before initiating a call
You can suspend Call Waiting if, say, you need to make an important call where you don’t want to be
interrupted, or you’re about to use the Internet. Suspend Call Waiting remains in effect only for that
call. Once you hang up, Call Waiting is automatically restored.
1 Before you make your call, lift the handset and dial
or
2 Enter the number you wish to call
3 When you complete your call, Call Waiting is automatically reactivated.
To have number blocked setup permanently please call us on 0508 888 800
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Phone Divert
Phone Divert Remote
How to suspend Call Waiting before using Dial Up internet
1 Before you Dial Up to the internet, add the
Phone Divert Remote
or
prior to the Dial Up number that is located in the Dial Up internet connection properties
window on your computer.
2 Now connect to the internet
3 When you disconnect your Dial Up session, Call Waiting is automatically reactivated.
How to suspend Call Waiting during a call
You can suspend Call Waiting while you are on a call if say, you would like further incoming calls to be
answered by Voice Messaging.
1 While connected to a call press Hook flash or Recall button and wait for dial tone.
2 Dial
or
3 A number of beeps will be heard to confirm then call will resume as normal.
Call Waiting with other services
Call Waiting works really well with Voice Messaging. You can decide whether to accept the second call
or let it go through to Voice Messaging to take a message. If you have a fax operating on the same
number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you
never miss important faxes.
Phone Divert
Ensure you receive your calls wherever you happen to be. With Phone Divert simply programme your
home phone to send calls to your mobile or another number.
How Phone Divert works
Phone divert lets you transfer all your incoming calls to another number. Phone Divert can only be
activated or deactivated from your home phone.
Phone Divert - Immediate
All calls are diverted straight through to the number you’ve chosen.
Phone Divert - No Answer
The call rings at your home or home business phone. If you don’t answer it after 4 rings (9 sec), a
recorded message advises your caller the call is being diverted to another number.
To have this feature setup to a designated number please call us on 0508 888 800
Phone Divert - Busy
Calls are only diverted if the line is engaged.
Note: if call waiting is active the call will not divert unless you are connected to two calls.
To have this feature setup to a designated number please call us on 0508 888 800
Standard calling charges apply if you divert your calls to a mobile phone or to another phone outside
your local calling area including international calling areas. These charges are payable by the call
diverter, not the caller.
Page 16
With Phone Divert Remote there’s no need to worry about activating your Phone Divert service before
you leave home. Wherever you are in the country you can activate Phone Divert simply by
dialling
or
If you are calling from overseas, dial the international access code of the country you are Calling from.
, then follow normal Phone
Dial
Divert steps.
To programme the number you want your calls diverted to:
1 Lift the handset and wait for the dial tone
2 Dial 181
or
, answer tone should be heard
3 Dial the number to which calls are to be diverted including area code if the number is outside
your local calling area e.g. 099124455
4 A number of beeps will be heard to confirm
5 Hang up
If you wish to test the number you’ve diverting your calls to:
1 Lift the handset and wait for the dial tone
2 Dial the number you are diverting calls from
3 The call will automatically go through to the pre-programmed number.
To cancel Phone Divert:
1 Lift the handset and wait for the dial tone
2 Dial
or
3 A number of beeps will be heard to confirm
4 Hang up
To remotely programme the number you want your calls diverted to:
1 Lift the handset and wait for the dial tone
2 Dial
3 Dial phone number including area code calls are diverted from and the PIN followed by
4 Dial
- Activation code
5 Dial phone number including area code calls are to be diverted to followed by #. e.g. 099124455
6 Press
to confirm
7 One long beep will be heard to confirm
8 Hang up
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Three Way Calling
Toll Call Control
To cancel Phone Divert – Remotely
1 Lift the handset and wait for the dial tone
2 Dial
3 Dial phone number including area code calls are diverted from and PIN followed by #.
4 Dial
- Deactivation code
5 Wait for the confirmation tone (1 long beep)
6 Hang up
Toll Call Control lets you control the chargeable calls made from your phone.
Toll Call Control operates in conjunction with a call bar. Upon lifting the receiver
a PIN number is entered and the call bar is lifted for the duration of the call.
You can still make outgoing calls from your phone when Phone Divert is in use, but the dial tone is
different (long-short-long). This reminds you that incoming calls are still being diverted. Call divert
is not compatible with Call Restriction or Toll Bars Three Way Calling allows people in three different
locations in NZ or across the world to join in on the same phone call.
To turn Toll Call Control off so you can make a chargeable call:
1 Lift the handset and wait for the dial tone.
2 Dial
or
followed by your four digit PIN
3 Dial the chargeable number.
Three Way Calling
Three Way Calling allows people in three different locations in NZ or across the world to join in on the
same phone call.
How Toll Call Control works
Chargeable calls cannot be made from your phone when Toll Call Control is activated. To make a
chargeable call, simply turn Toll Call Control off by entering a four-digit code and PIN. Toll Call Control
will automatically be turned on when phone is hung up.
Things you should know
Toll Call Control does not prevent incoming collect or transfer charge calls. You will still be able to make
calls to 111 emergency services, Service numbers and other ‘free to call’ services.
How does it work?
With the press of a button, people in three different locations can share the one phone call. You, as the
primary party, dial in the other two parties. When you hang up, the call ends for all three parties.
You will also be charged the cost of calling the two other parties (at local, national, home to mobile or
international rates as per your TelstraClear calling charges).
Three Way Calling requires a touch-tone phone and is available in most areas.
To connect a Three Party Call
1 Dial the second location - wait for them to answer.
2 Press the ‘recall’ or ‘flash’ button on your phone - you’ll hear the engaged tone and then the
normal dial tone.
3 Dial the third location - when they answer you may talk privately before you press the ‘recall’
or ‘flash’ button twice to go back to the original call.
4 If the third location doesn’t reply or is engaged, press the ‘recall’ or ‘flash’ button twice to go
back to the original call.
To disconnect a Three Party Call
1 Simply hang up or ask one of the locations to hang up if their part of the call is finished.
To disconnect the third location while keeping the original call going
1 Press the ‘recall’ or ‘flash’ button briefly.
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Terms and Conditions
TelstraClear requires 30 days notice of cancellation of TelstraClear Features. This means the
usual charges will continue to apply for 30 days after the date you cancel your service, even if it is
disconnected within that period.
TelstraClear Features do not incur installation charges (except Full Toll Bar), but availability of these
services are subject to the capability of the customer’s local exchange. All features require the use of
a touchtone phone. Some TelstraClear features cannot be used in conjunction with other TelstraClear
features.
The customer who has the service, not the caller, pays any calling charges resulting from call
redirections. TelstraClear Features may be charged in slightly different periods to line rental and other
services.
TelstraClear Features are available to residential customers only.
TelstraClear Features are not available in TelstraClear cabled areas.
If you move house, stored information on your TelstraClear Features (e.g. speed dial numbers, messages
on Voice Messaging) may be lost.
TelstraClear Residential Terms and Conditions apply.
Residential Customer Care
Phone TollFree 0508 888 800
Fax TollFree 0508 888 801
Freepost
TelstraClear, Freepost 4768,
Private Bag 92143,
AMC, Auckland
0508 888 800
www.telstraclear.co.nz
1TCG057 08/09
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