hp Mono/Color LJ News No. 30

HP LaserJet printer product update
May 2005 • Issue 30
hp
Welcome to the 30th issue of the HP LaserJet printer product update
newsletter! This newsletter is intended to provide update information
for all those who service and support our HP LaserJet color and monochrome products. We hope you find the information inside useful.
Your efforts in the sale, service, and support of our products help keep
HP competitive in the market place. Please let us know if you enjoy this
information and wish to receive more news like this in the future.
Inside . . .
HP LaserJet 2300/2400/4250/4350 series printers—How to upgrade the firmware through the USB
port ......................................................................................................................................... 2
HP LaserJet 2400 series printer—Service mode PINs ..................................................................... 3
HP LaserJet 3015/3030/3380 all-in-ones—Supported number of network users .............................. 3
HP Color LaserJet 3500/3550 series printers—White lines in PowerPoint slides............................... 4
HP Color LaserJet 3500/3700 series printers—Troubleshooting 59.99 errors .................................. 4
HP Color LaserJet 3700 series printer—New output bin sensor ....................................................... 5
HP LaserJet 4240/4250/4350 series printers updates.................................................................. 6
How to perform an NVRAM initialization ................................................................................. 6
Paper width sensor (PS 109) blocked....................................................................................... 7
HP LaserJet 4345mfp—Work Instructions for top issues.................................................................. 8
HP LaserJet 9000/9000L/9040/9050mfps and HP Color LaserJet 9500mfp—Resolving 30.1.12
and/or 30.1.13 scanner errors .................................................................................................. 9
HP Color LaserJet 9500mfp—New firmware .............................................................................. 12
HP provides driver support for Linux .......................................................................................... 14
HP Digital Sending Software (HP DSS)....................................................................................... 15
Products supported by HP DSS 4.0 ........................................................................................ 15
Configuring Send to Folder or Send to Workflow in a peer-to-peer network................................ 15
HP Restricted
HP LaserJet 2300/2400/4250/4350 series printers—How
to upgrade the firmware through the USB port
Before you can send a firmware upgrade
through the USB port, you need to know the
name of the computer the printer is connected
to, and you need to enable printer sharing.
These steps are for Windows® XP. Other
versions of Windows operating systems are
similar, with slightly different operations.
How to find out the name of your
computer:
1. Click the Start button, Programs,
Accessories, System Tools, then choose
System Information.
HP LaserJet 2420 printer
2. You will find your computer’s name in the
right window-pane next to System Name.
How to send the firmware upgrade
using a USB connection:
3. Write down this name as it will be needed
later.
1. Open a DOS Command Prompt (in
Windows NT® 4.0, 2000, or XP, click
Start, Run, then type CMD and press OK, or
in Windows 9x click Start, Programs,
Accessories, and then click MSDOS
Prompt.) and locate the directory where
you saved the firmware file.
How to share the connected printer:
1. Click the Start button, Settings, then Printers
and Faxes.
2. Right-click the printer you need to send the
upgrade to, then choose Sharing…
3. Choose the radio button labeled Share this
printer.
4. Type a name for the share. Make it short
and easy to remember.
5. Click Apply and write down the share
name, as it will be needed later.
2. Type:
copy /b filename
\\computer name\share name
For example:
copy /b ozfw.rfu \\computer1\printer
3. Press Enter.
•
•
•
HP LaserJet 2300/2400/4250/4350 series printers
The control panel will display
RECEIVING UPGRADE followed by
PERFORMING UPGRADE. The
download may take several minutes.
Next, the control panel will display
PROCESSING JOB.
The download is complete when the
printer reboots and the READY message
is displayed on the control panel.
2
HP LaserJet 2400 series printer—Service mode PINs
The service PINs for the HP LaserJet 2400
series printer is incorrectly stated in the service
manual. The correct service PINs are listed in
the table to the right.
Product
Service PIN
HP LaserJet 2410 printer
10241004
HP LaserJet 2420 printer
10242004
HP LaserJet 2430 printer
10243004
HP LaserJet 3015/3030/3380 all-in-ones—Supported
number of network users
network takes up one connection. Device
Polling takes up another connection.
When the HP LaserJet 3015/3030/3380
Toolbox software is installed, Device Polling is
turned on by default. This enables Device
Alerts, Scan To, and Receive to PC functionality.
If more than two users need to use the Scan To
or Receive Fax to PC functionality, a user that
has a connection can create a network share
on their computer. Other network users could
utilize the share to perform the needed task.
No more than two workstations on the network
can have Device Polling enabled. More than
two users create communication errors such as
“Device Busy,” “Can Not Communicate with
Device,” and scan crashes/errors.
To disable Device Polling within HP Toolbox, go
to Device Settings, click the System Settings tab,
click Advanced, then select Turn off device
polling (see the screen below).
More than five network connections result in the
same communication errors mentioned above.
Anyone scanning, faxing, or printing over the
Device Settings window
Supported HP Jetdirect print servers
Product
en3700
500x
300x
175x B revision firmware or higher (not
firmware upgradeable)
170x (not firmware upgradeable)
380x
Part no.
J7942A
J3265A
J3263A
Supports:
Print
Yes
Yes
Yes
Scan
Yes
Yes
Yes
Fax
Yes
Yes
Yes
Web scan
Yes
No
No
J6035B/C
J3258B
J6061A
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
HP LaserJet 2400 series printer and HP LaserJet 3015/3030/3380 all-in-ones
3
HP Color LaserJet 3500/3550 series printers—White lines in
PowerPoint slides
When printing a PowerPoint file with light, halftone colors, thin white lines may appear in the
scan direction. This line defect is caused by the
way PowerPoint pre-renders transparency
settings for objects before sending them to the
driver. The reason this only happens with the
HP Color LaserJet 3500/3550 series printers is
that this driver requests graphics to be rendered
(pixalized) by the application before printing.
Do not use transparency settings
The thin white lines will disappear if you
manually set the desired color instead of using
a transparency setting. Right-click the graphic,
click Format AutoShape, click the Colors and
Lines tab, and in the drop-down box next to
Color, select your custom color under More
Colors.
White Lines in
Printed Slide
HP Color LaserJet 3500/3700 series printers—
Troubleshooting 59.99 errors
After the service manual was written, additional
methods were found to solve 59.99 errors. A
59.99 error is an error that has occurred in the
secondary transfer engaging mechanism. See
the table below for troubleshooting steps.
Possible cause for 59.99 error
Troubleshooting
Fuser seated improperly.
Reseat the fuser. (You may also hear grinding
sounds from the right-rear of the printer
associated with this specific failure.)
Faulty secondary transfer engagement sensor.
Replace the secondary transfer engagement
sensor.
Faulty secondary transfer engaging solenoid.
Replace the secondary transfer engaging
solenoid.
Faulty feed motor.
Replace the feed motor.
Faulty DC controller PCB.
Replace the DC controller PCB.
HP Color LaserJet 3500/3550 series printers and HP Color LaserJet 3500/3700 series printers
4
HP Color LaserJet 3700 series printer—New output bin
sensor
An output bin sensor has been added to the
HP Color LaserJet 3700 series printer. This
feature was added into production units at no
additional cost, but is not available as an
upgrade kit for customers with older models.
Products with a serial number of CNLXXXXXXX
or higher will have the output bin sensor.
Note
This addition is only for the HP Color LaserJet
3700 series printer. It does not apply to the
HP Color LaserJet 3500/3550 series printers.
The addition of an output bin sensor was made
by using a new DC controller, cable, and top
cover.
HP Color LaserJet 3700 series printer
The parts to add the output bin sensor are listed
below. These are all new part numbers.
Part
New part numbers
Cable, face-down full sensor
RM1-2455-000CN (Contains the latest firmware revision:
Printer number=49.)
DC controller
RM1-0506-050CN
Top cover assembly
RM1-0743-000CN
Note
The roll to the new DC controller was done in
mid-2004 in production units, but the firmware
to support the additional feature was not
available until recently.
Face-down full sensor
cable to be added
HP Color LaserJet 3700 series printer
5
Service agents
Serial number CNKXXXXXXX or lower
Please continue to use the old DC controller
(RM1-0506-040CN) and top cover assembly
(RM1-0465-020CN) when replacements are
required. Once stock has run out, the new DC
controller and top cover assembly are
backwards compatible. The old DC controller
and top cover are NOT forward compatible.
Serial number CNLXXXXXX and higher
Please use the new DC controller part number,
cable, and top cover assembly for repairs.
Service or Call Center agents
If a customer asks why an older HP Color
LaserJet 3700 series printers does not have the
output bin sensor, explain that this was added
later in the life of the product.
If a customer wishes to add the output bin
sensor to their product, they will need to
purchase a new DC controller, cable, and top
cover, and pay for the labor to install these
parts. This is not covered under warranty, as
older products are not “defective.”
Finding the correct connector
The new DC controller has an additional
(unlabeled) connector, making it easy to
identify. See the photo below.
The new DC controller has an additional
connector
Since the new DC controller has an additional
connector, it is possible that the toner-full sensor
cable might get plugged into the wrong
connector. This will cause a STANDARD
OUTPUT FULL error message. See the photos
below for the correct and incorrect positions.
Correct
Incorrect
Correct and incorrect connections
Note
The cable for the output bin sensor is black, like
the connector on the board. The cable for the
toner full sensor is beige, like the connector on
the board.
HP LaserJet 4240/4250/4350 series printers updates
How to perform an NVRAM
initialization
Please note the correction to the service manual
on how to perform an NVRAM initialization on
the HP LaserJet 4240/4250/4350 series
printers.
To initialize NVRAM, follow the steps below:
1. Turn the printer off.
2. Remove any installed accessories (for
example, the stapler/stacker).
HP LaserJet 4250/4350 series printers updates
HP LaserJet 4250 printer
6
3. For HP LaserJet 4250/4350 series printers:
Turn the printer power on, and then press
the UP arrow (▲) when the memory count
begins.
4. Continue holding down the UP arrow until
all three printer control panel lights flash
once and then remain on. This might take up
to 10 seconds.
Symptoms
With older versions of the DC controller
firmware (see the product’s Configuration page)
if the photosensor flag, PS 109, is blocked by a
scrap of paper or some other debris, certain
symptoms may occur.
•
6. Press the MENU button. The display should
read FULL NVRAM INIT.
If PS 109 is blocked, the product will powerup to READY, but when you attempt to print
a copy or print a job, the printer will display
a hanging PROCESSING JOB message.
•
7. Press the select button (D). The printer
initializes NVRAM and then continues its
power-on sequence.
If the printer goes into Sleep Mode with this
sensor blocked, the product will not come
out of Sleep Mode.
•
Paper width sensor (PS 109)
blocked
When a print job is sent, the tray lift
mechanism generates a TRAY 2 WON’T
LIFT error message.
Solution
5. Press the DOWN arrow (▼).
The HP LaserJet 4250/4350 series printers
contain two paper width sensors—PS 106 and
PS 109. They are located in the toner cartridge
cavity and may be easily viewed after the toner
cartridge has been removed and the access
plate to the registration assembly has been
rotated up (see the photo below). PS 109 is
located next to the gear train on the right.
Open the top cover, remove the cartridge and
check for jammed paper or debris on or around
PS 109. Remove the debris and resume use.
New DC controller firmware (version 1.028)
will be available in the future to correct the
current obscure error code. The updated
firmware will let the user know to check for
paper jams or debris in the PS 109 area. This
upgrade will be performed by a technician or
technical support partner.
Location of PS 109
HP LaserJet 4250/4350 series printers updates
7
HP LaserJet 4345mfp—Work Instructions for top issues
There have been several issues with the
HP LaserJet 4345mfp since the product was
introduced last November. A list of the top
hardware issues follows, along with the
appropriate Work Instructions describing the
corrective action to be taken. Work Instructions
may be obtained from the HP Channel Service
Network.
HP LaserJet 4345mfp
HP LaserJet 4345mfp
Issue
Description
Action
CARD SLOT NOT INITIALIZED
error message
Generally corrected by performing
a Disk Initialization routine.
Work Instruction C00302336
CHECK CABLES, CHECK
SCANNER LOCK TO CONTINUE
TURN OFF THEN ON error
message
Indicates the optical scan head
assembly is unable to move freely
along the carriage assembly guide
rail.
Work Instruction C00313573
INITIALIZING SCANNER error
message
Indicates that the scanner is unable
to communicate with the formatter
PCA.
Work Instruction C00313576
Copy or scan print quality defects
(shadow/blue hue)
Requires a special calibration of
the scanner assembly.
Work Instruction C00309102
Copy quality—lines and streaks in
the copies (dust under the glass)
Contamination of dust under the
glass requires the glass to be
cleaned.
Work Instruction C000298175
Noise from the area of the fusing
assembly
Paper jams or a grinding noise
may occur if the engine power
supply has shifted during shipment.
Work Instruction C00288576
and
Service Note Q3945A-04
Blank displays
General control panel
troubleshooting checklist.
Work Instruction C00317069
8
HP LaserJet 9000/9000L/9040/9050mfps and HP Color
LaserJet 9500mfp—Resolving 30.1.12 and/or 30.1.13
scanner errors
30.01.12 and/or 30.01.13 error messages
are often the result of a communication problem
between the Scanner Control Board (SCB) and
either the analog boards on the optical
assemblies or the Copy Processor Board (CPB).
These may occur due to a hardware failure or
after any of these parts have been replaced
during the course of a scanner repair. Follow
the troubleshooting steps below to resolve these
errors.
Note
To resolve this issue it is imperative that you
follow these instructions exactly as they are
written.
The control panel message flashes and changes
rapidly, so you need to VERIFY your particular
error condition by reviewing the Event Log
before proceeding.
After the initial failure AND a part has been
replaced, you may or may not have a firmware
mismatch between the SCB and the analog
boards. If there is a mismatch, you will need to
enter SERVICE MODE to have the SCB Flash
Upgrade performed so that the SCB may “talk”
to the analog boards. Should this fail, there are
Clock/Density values that may need to be input
as well.
The following is a troubleshooting flow with
actions for resolution:
1. If both errors (30.1.12 and 30.1.13) are
occurring and NO parts have been
replaced, please go to Step 2.
If either of these errors are showing
independently and parts HAVE been
replaced, please go to Step 2.
If the Event Log shows only 30.01.12 or
30.01.13 events and no parts have been
replaced yet, follow the service manual for
troubleshooting, parts recommended, and
replacement procedures.
HP LaserJet 9000/9000L/9040/9050mfps and HP Color LaserJet 9500mfp
2. Power the MFP off. Verify that all calibration
strips are present and in good condition.
Wait about 10 seconds and power the MFP
on again. If the error persists, continue with
the ‘next step.
3. Enter SERVICE MODE via the MFP’s front
control panel.
Product
PIN
LJ9000/9000Lmfp
00900001
LJ9040mfp
11904004
LJ9050mfp
11905004
CLJ9500mfp
11950004
4. Save the scanner settings to the hard drive.
Enter SERVICE MODE, SCANNER
SETTINGS, SAVE SETTINGS.
5. Select SCANNER SETTINGS, SCB FLASH
FIRMWARE. Select OK to start the
download.
The following minimum firmware levels are
required for the SCB flash firmware:
Product
Minimum
firmware level
LJ9000/9000Lmfp
03.779.0
LJ9040/LJ9050mfp
08.021.7
CLJ9500mfp
08.021.7
6. Once the upgrade finishes, power the MFP
off, wait about 10 seconds and power the
MFP on again.
7. Verify that the error has cleared. If the error
persists, continue with the next step.
8. From the front control panel, perform
Diagnostics on the ADF and flat bed lamps
to verify that they are functional. If lamps
are not functioning, follow the instructions in
the service manual for repair. If lamps are
functional, continue with next step.
9. Replace the Scanner Control Board.
9
10. Restore the scanner settings to the scanner
control board. Enter SERVICE MODE,
SCANNER SETTINGS, RESTORE
SETTINGS. Power the MFP off, wait about
10 seconds and power the MFP on. If errors
are still present, proceed to the next step.
11. Perform the SCB Flash Upgrade in SERVICE
MODE. Power the MFP off, wait about 10
seconds, and power the MFP on. If the
errors are still present, continue with the
next step.
12. Re-enter Clock/Density values and Scanner
Calibration values. The scanner calibration
values are located on a label inside the
front upper control panel cover.
Older HP LaserJet 9000mfp units did not
have the Clock/Density values on the label
inside the front upper control panel cover.
Determine whether or not the Clock/Density
settings are on the label on the front upper
cover beneath the control panel. If the
Clock/Density values are present on the
label, they should be re-entered. The photo
below shows where the clock and density
settings are located on the label beneath the
control panel.
The table below shows how the values on
the label correspond with values in the
SERVICE MENU.
Value on label
Φ1
Φ2B
CP
RS
Density
Corresponding
SERVICE MENU setting
H
XP1 Clock Set Up 1
L
XP1 Clock Set Up 2
H
XP2 Clock Set Up 1
L
XP2 Clock Set Up 2
H
XCP Clock Set Up 1
L
XCP Clock Set Up 2
H
XRS Clock Set Up 1
L
XRS Clock Set Up 2
Gain
Density Set Up 1
Offset
Density Set Up 2
Clock and
Density settings
HP LaserJet 9000/9000L/9040/9050mfps and HP Color LaserJet 9500mfp
10
If the values are not present on the label, then
use the Clock/Density values below.
Note
Please be aware that after each value for the
Clock/Density settings are input, the menu
returns to the top of the list. When selecting
which value to input next, please verify that it is
the correct one. For example, XP1 Clock Set Up
1 is at the top of the list. After inputting XCP
Clock Set Up 1, the menu will return to XP1
Clock Set Up 1.
•
XP1 Clock Set Up 1 = 36
•
XP1 Clock Set Up 2 = 27
•
XP2 Clock Set Up 1 = 24
•
XP2 Clock Set Up 2 = 24
•
XCP Clock Set Up 1 = 105
•
XCP Clock Set Up 2 = 19
•
XRS Clock Set Up 1 = 84
•
XRS Clock Set Up 2 = 9
•
Density Set Up 1 = 102
•
Density Set Up 2 = 10
Note
The adjustment values for the image scanner
may need to be re-calibrated once the new ADF
optical assembly is installed. This should be
performed after the error condition has been
resolved.
17. Power the MFP on (30.1.12/13 errors will
still be present). Perform SCB Flash Upgrade
in SERVICE MODE; power the MFP off; wait
about 10 seconds and power the MFP back
on. If the errors are still present, continue
with the next step.
18. Re-enter Clock/Density Values from Step
12. Power the MFP off and on again.
19. If errors persist, power the MFP off; verify
that all cables and connectors are properly
attached or inserted in the SCB, Flatbed
Intermediate PCB, and ADF Analog PCB.
20. If the errors persist, contact the support
center for further instructions.
13. Once the values are entered, power the
MFP off, wait 10 seconds, and power the
MFP on again. If the errors are still present,
proceed with the next step.
14. Replace the flatbed optical assembly.
Note
The adjustment values for the image scanner
may need to be re-calibrated once the new
flatbed optical assembly is installed. This should
be performed after the error condition has been
resolved.
15. Power the MFP on (30.1.12/13 errors will
still be present). Perform SCB Flash Upgrade
in SERVICE MODE; power the MFP off, wait
about 10 seconds and power the MFP back
on. If the errors are still present, continue
with the next step.
16. Replace the ADF Analog PCB (if possible)
or the ADF Optical Assembly.
HP LaserJet 9000/9000L/9040/9050mfps and HP Color LaserJet 9500mfp
11
HP Color LaserJet 9500mfp—New firmware
The following issues have been resolved with
the revision 08.021.7 firmware roll, which is
now available on hp.com at the following URL:
http://www.hp.com/go/lj9500mfp_firmware
Resolved issues
You may see improvements for the problems
mentioned below by updating your printer’s
firmware with revision 20050415 08.021.7.
•
ADF Output Bin Full message appears after
a long job is scanned and a paper jam
occurs within the ADF.
•
Selecting the Lock Carriage function from
within the HP Embedded Web Server does
not lock the carriage.
•
HP Jetdirect EIO page does not print when a
third party menu page is registered.
•
When the job count exceeds the maximum
job stored limit, the oldest quick copy job in
the queue is deleted improperly.
•
•
When the front control panel is locked, the
printer does not reboot automatically after a
firmware upgrade.
HP Embedded Web Server address book
import feature is locked if front control panel
is using the address book.
HP Color LaserJet 9500mfp
•
Selecting ANY\ANY for paper size and
type will cause the fax to be received but
never printed.
•
Error may occur when the search root is left
blank for LDAP.
•
When using LDAP Authentication and Sendto-Workflow, the name of the logged-in user
is not published in the XML file.
•
Users could access the Security option under
Send to Fax menu in the HP Embedded
Web Server without a PIN.
•
The Fax input/output tray options in the
HP Embedded Web Server had invalid
values.
•
Front control panel prompts you to load
media into Tray 1 or Tray 3, when Tray 4 is
set to Custom and the menu “Fax
Receive/Fax Paper Tray” is set to Tray 4.
•
Include Thumbnail option is not disabled in
the HP Embedded Web Server when e-mail
notification is selected.
•
Duplex copies on custom media type copy
on two sheets instead of one.
•
Chai-based authentication agent does not
cause a Log Out button to appear on the
home screen.
•
49.2F90 or 49.2F9C errors when using
Secure Disk Erase.
•
The total number of pages is missing from
the fax header on printed faxes.
•
•
Scanning features do not respond. Printing
internal pages or scanning through the
driver still functions.
HP Embedded Web Server allows a user to
create a non-numeric PIN for Modem
Security.
•
•
Certain PDF files may cause pauses or slowdowns between various sets of pages.
PRINT START TIME and PRINT END TIME
had incorrect values in English.
•
•
If a stack of documents is faxed to a
destination fax machine and an error occurs
after the first page is sent, but before the last
is sent, the whole stack is resent.
Changed the default fax resolution to be set
to Standard.
•
Internal Fax was being printed on an MFP
configuration report when no fax card was
installed.
•
HP Color LaserJet 9500mfp
Selecting custom paper size causes the fax
to fail.
12
Enhancements provided with this
firmware revision
•
Fixed the 49.xx error generated if the
Korean language was selected.
•
Change to declare both bins as full when
face-up bin gets full while diverting pages
due to length mismatch in job.
•
Changed the default setting of Stamped
Received Faxes from YES to NO.
•
Added the functionality to auto complete
entries in the fax phone book.
•
•
Added the functionality to add an entry to a
Speed Dial list after it has been saved.
Localization fixes to Russian, Czech and
Hungarian.
•
•
Added the functionality to access speed
dials from the main fax screen.
•
Added the functionality to access fax
notification from the main fax screen.
Corrected the issue regarding staples
running out when the device was
detached/attached while it was on staples
low condition.
•
•
Added the functionality to delete a single
entry in a speed dial list.
Fixed a 65.12.99 error occurring when the
unit came out of PowerSave Mode.
Stacker enhancements and fixes
•
Configuration Menu was added. This item
controls if the destination bin of subsequent
pages is changed from the Face Down Bin
to the Face Up Bin after detecting a mis-size.
•
Fixed the 49.xx error generated if the
Korean language was selected.
•
Localization fixes to Russian, Czech and
Hungarian.
•
Change to declare both bins as full when
face-up bin gets full while diverting pages
due to length mismatch in job.
Embedded HP Digital Sending Software
enhancements and fixes
•
Added support for SSL over LDAP. This
support is provided via the HP Jetdirect
interface and provides encryption for
embedded LDAP Addressing as well as
embedded LDAP Authentication.
•
Added support for embedded LDAP
Authentication.
•
Fixed an issue regarding Black and White
MTIFF compression.
Devices updated with this firmware
revision
HP Multifunction finisher enhancements and
fixes
•
The first job after recovering from a jam may
fail.
•
The motor may continue to run if a door is
opened while pages are in the alignment
bin.
•
Minor problems with job offset.
•
Printing on A5 paper immediately after a
jam may result in poor stacking.
8-Bin Mailbox fixes
•
Fixed the 49.xx error generated if the
Korean language was selected.
•
Localization fixes to Russian, Czech and
Hungarian.
2000-sheet input tray fixes
•
Front control panel message INPUT PAPER
PATH OPEN may still be displayed after
clearing the paper jam from the side input
tray.
Stapler/Stacker enhancements and fixes
•
Additional console messages were added to
help in the detection of the cause of the
carriage hang problem.
•
Configuration menu was added. This item
controls if the destination bin of subsequent
pages after detecting a mis-size is changed
from Face Down Bin to Face Up Bin.
HP provides driver support for Linux
13
Current firmware revisions for all devices included in this firmware bundle (version 08.021.7) are
listed in the table below:
Device
Firmware revision
HP Color LaserJet 9500mfp
08.021.7 (Datecode: 20050415 08.021.7)
2000-sheet input tray (Q1891A)
0113
Stapler/Stacker (C8085A)
050317
Stacker (C8084A)
050315
8-Bin Mailbox (Q5693A)
050316
HP Multifunction finisher B (C8088B)
041022
Copy processor board
0.196 (2.1)
Scanner control board
MFP301 11
Fax Modem
2.32s
HP provides driver support for Linux®
As a convenience to our customers who are
installing Linux, HP has provided driver
solutions for printers supported by Linux.
Links to Linux drivers are provided at
www.hp.com for all supported HP LaserJet
printers. Linux driver support is available both
on the HP website and on user forums available
at the following link:
http://sourceforge.net/forum/?group_id=16846
Telephone and e-mail support is currently not
available for HP Linux Printing Solutions.
HP provides Linux solutions
HP provides driver support for Linux
14
HP Digital Sending Software (HP DSS)
Products supported by HP DSS 4.0
The following products are supported by
HP DSS 4.0:
•
HP LaserJet 4100mfp/4101mfp
•
HP LaserJet 4345mfp
•
HP LaserJet 9000mfp/9000Lmfp
•
HP LaserJet 9040mfp/9050mfp
•
HP LaserJet 9055mfp/9065mfp
•
HP Color LaserJet 9500mfp
•
HP 9200C Digital Sender
HP DSS 3.0 is required for support of the
following legacy products:
•
HP LaserJet 8000mfp/8100mfp/8150mfp
•
HP Mopier 240/320
Miscellaneous notes
•
Send to Folder and Send to Workflow are
not available with the HP LaserJet 4100mfp,
4101mfp, 9000mfp, and 9000Lmfp.
•
Authentication, Send-to-Email, and Send-toWorkflow are only available with the
9055mfp and 9065mfp.
•
HP DSS 4.2 is the minimum revision that
supports the HP LaserJet 9055mfp and
9065mfp.
•
HP DSS 3.7.5 may be obtained at hp.com
from the MFP’s Software and Drivers
download page.
•
If HP DSS 3.0 and HP DSS 4.0 are both
required, they must be installed on separate
PCs.
HP Digital Sending Software (HP DSS)
Configuring Send to Folder or
Send to Workflow in a peer-topeer network
The following pages explain how to set up the
HP DSS 4.x Send to Folder or Send to
Workflow in a peer-to-peer network. Please
note that Authentication will not work in a peerto-peer network. Authentication needs a domain
controller in order to authenticate a user.
Note
HP DSS 4.x is not supported by Microsoft®
Windows XP Home Edition.
User credentials required
HP DSS 4.x requires that valid user credentials
be entered in the configuration utility in order to
have access to a folder on the network or PC.
The user must have write permissions for the
destination folder.
To learn more about user rights and permissions
please refer to the help section within your
operating system.
To view user names and rights on a computer,
see the instructions on the following page.
15
To view user names and rights on a computer, go to Computer Management. Under System Tools,
click Local Users and Groups and then click Users. You will see a list of users to the right. Refer to the
screen below.
Computer Management window for Windows XP Professional
HP Digital Sending Software (HP DSS)
16
Configuring Send to Folder
Follow the steps below to set up the HP DSS 4.x Send to Folder in a peer-to-peer environment. Refer to
the screen below for clarification.
1. In the HP MFP Digital Sending Software Configuration window, select the Folders tab.
2. Under Access Method, choose Microsoft Windows.
3. Under Username, specify a username with write permissions to all the destination folders.
4. Under Password, specify the user’s password.
5. Leave the domain box blank.
Configuration window Folders tab
6. Highlight the folder entered and click Test. The screen below shows the sample test results:
Test button results
HP Digital Sending Software (HP DSS)
17
Configuring the HP DSS 4.x Send to Workflow
Use the same process as above to configure the HP DSS 4.x Send to Workflow.
1. In the HP MFP Digital Sending Software Configuration window, select the Workflows tab.
2. Under Access Method, choose Microsoft Windows.
3. Under Username, specify a username with write permissions to all the destination folders.
4. Under Password, specify the user’s password.
5. Leave the domain box blank.
6. Click OK.
Configuration window Workflow tab
HP Digital Sending Software (HP DSS)
18
Linux is a U.S. registered trademark of Linus Torvalds. Microsoft, Windows, Windows NT, and Windows XP Professional,
are U.S. registered trademarks of Microsoft Corporation.
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to
change without notice. The only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
19
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