swift.com registration and administration user guide

SWIFT
Swift.com Registration User Guide
This user guide describes how to register on www.swift.com
March 2014
Swift.com Registration and Administration
Legal Notices
Copyright
Copyright © S.W.I.F.T. SCRL ("SWIFT"), avenue Adèle 1, B-1310 La Hulpe, Belgium, 2014, or
its licensors. All rights reserved.
You may copy this publication within your organisation. Any such copy must include these legal
notices.
Confidentiality
This publication contains SWIFT or third-party confidential information. Do not disclose this
publication outside your organisation without the prior written consent of SWIFT.
Disclaimer
SWIFT supplies this publication for information purposes only. The information in this
publication may change from time to time. You must always refer to the latest available version.
Translations
The English version of SWIFT documentation is the only official version.
Trademarks and Patents
SWIFT, S.W.I.F.T., the SWIFT logo, Sibos, SWIFTNet, SWIFTAlliance, SWIFTStandards,
SWIFTReady and Accord are trademarks of S.W.I.F.T. SCRL. Other SWIFT-derived service
and product names, including SWIFTSolutions, SW IFTWatch and SWIFTSupport, are
tradenames of S.W.I.F.T. SCRL. SWIFT is the trading name of S.W.I.F.T. SCRL. Other product
or company names in this publication are tradenames, trademarks, or registered trademarks of
their respective owners.
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User Guide
Preface
Preface
Purpose of this document
This document describes how to register on www.swift.com.
Intended audience
This document is intended for any user that wishes to register on www.swift.com.
Related documentation
The following documents are referenced:
Knowledge Base, tip 2106959, frequently asked questions on the registration process
on swift.com.
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Introduction
Table of Contents
1
Introduction ......................................................................................................................... 6
2
How to Register on Swift.com for the First Time ............................................................. 7
2.1 How to Log in on Swift.com ...................................................................................... 10
2.2 How to setup a Login-seal ........................................................................................ 12
2.2.1 Your password has expired, or you forgot your password ........................... 15
End of document ...................................................................................................................... 16
Appendix
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1 Introduction
Introduction to the guide
The Swift.com Registration User Guide describes how to register.on www.swift.com.
User profiles on swift.com
When you register on swift.com, you specify your user name, which must be your email address, and the BIC for which you want to register. When your registration has
been accepted by the institution represented by the BIC, you are authorised to use the
applications of swift.com on behalf of this institution (BIC).
You can register for multiple institutions using the same e-mail address as login name.
For each institution (BIC) you will have a user profile that defines which applications
you can use on behalf of that institution.
If you have multiple profiles linked to your e-mail address, then you need to enter the
BIC for which you want to login on the login screen.
If you have only one profile linked to your e-mail address, then you do not need to
specify the BIC when you login.
If you have registered for multiple BICs using the same e-mail address, and you are
logged in for a specific BIC, then you must logout before you can work on swift.com
for a different BIC.
Your password is linked to your e-mail address. So for each BIC for which you have
registered, you can use the same password.
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How to Register on Swift.com for the First Time
2 How to Register on Swift.com for the First
Time
Description
Follow this procedure when you register for the first time. Section 3.6 explains how to
register more BICs using the same e-mail address.
Procedure
1. Go to swift.com home page.
2. Click Register now.
3. The swift.com user registration request form appears:
4. In the personal info section, complete all the fields.
Remarks:
– Mandatory fields are marked with *.
– The telephone country code is the dial code for your country. It must be numeric
and maximum 3 digits. It must not contain any special characters.
– The BIC represents the institution for which you want to register.
– The Business justification field can be used to enter a reason for your
registration request. The swift.com administrator who needs to approve your
registration will see this business justification.
5. Click on “Next”
If the institution for which you want to register has defined “standard profiles”, the
next screen will allow you to choose one of these standard profiles. If no standard
profiles are defined, you will be able to select one or more applications for which
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you request access. In the appendix to this guide, you will find a description of the
applications that you can request.
6. If the selected institution has defined standard profiles, you will see the following
screen:
On this screen you can select the standard profile from the drop-down list.
7. Next you need to enter your e-mail address. This will become your user name for
login on swift.com. The selected institution may have defined a list of e-mail
domain names that they allow for registration for their institution. If your e-mail
does not comply with this list, the system will give you a warning.
8. Next you need to enter a password. You need to enter a strong password.
Password strength indicates “Strong” if the specified password follows the
SWIFT rule for strong passwords. Otherwise it indicates “Weak”
You can choose the password expiration time. The possible values are: 3 months,
6 months, 1 year, or 2 years. You can change the password expiration time
afterwards at any time. If your password has expired, you need to use the
“Forgot your password” link on the login screen to define a new password.
If your institution has specified a mandatory password expiration time, you
will not be allowed to specify another password expiration time. The
9. ClickSubmit. The system will now display the following text:
“Your request for swift.com registration has been received.
An e-mail will be sent to you.
You must open this e-mail and click on the link that it contains in order to confirm
your registration request.
IMPORTANT: your registration request will not be handled if you do not use this email to confirm.”
10. Next a swift.com administrator of the selected BIC will approve (or reject) your
request for registration. You then will receive an e-mail with the confirmation of
your registration.
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How to Register on Swift.com for the First Time
11. If the selected institution has NOT defined standard profiles, you will see the
following screen:
12. Select the services that you want to access. See the appendix for a description of
these services.
13. Next you need to enter your e-mail address. This will become your user name for
login on swift.com. The selected institution may have defined a list of e-mail
domain names that they allow for registration for their institution. If your e-mail does
not comply with this list, the system will give you a warning.
14. Next you need to enter a password. You need to enter a strong password.
Password strength indicates “Strong” if the specified password follows the
SWIFT rule for strong passwords. Otherwise it indicates “Weak”
15. You can choose the password expiration time. The possible values are: 3 months,
6 months, 1 year, or 2 years. You can change the password expiration time
afterwards at any time. If your password has expired, you need to use the “Forgot
your password” link on the login screen to define a new password.
If your institution has specified a mandatory password expiration time, you will not
be allowed to specify another password expiration time. The
16. Click Submit.
17. The system will now display the following text:
“Your request for swift.com registration has been received.
An e-mail will be sent to you.
You must open this e-mail and click on the link that it contains in order to confirm
your registration request.
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Swift.com Registration and Administration
IMPORTANT: your registration request will not be handled if you do not use this email to confirm.”
18. Next a swift.com administrator of the selected BIC will approve (or reject) your
request for registration. You then will receive an e-mail with the confirmation of
your registration.
2.1 How to Log in on Swift.com
Description
This section describes how to log in for a specific BIC.
Procedure
1. On the swift.com home page, you can enter directly your user name and
password.
2. If you want to setup a login-seal, click on “Login, without entering a user name or
password”. A new login page will be displayed, where you can setup a login-seal.
For more details see section 3.3.
3. Enter your e-mail address
4. Enter your password
5. Click Login
6.
10
If you have registered for more than one BIC with this e-mail address (as
described in section 3.4), a new screen will be displayed with a drop-down menu
User Guide
How to Register on Swift.com for the First Time
to select the BIC for which you want to login.
By default the BIC that you used last time will be selected. You can just click login,
or select another BIC and then click on login.
7. When you have clicked on “Login” and you have not yet setup your Question &
Answer for protecting password reset, you will see the following screen
If you do NOT want to setup this Q&A now, click on “Remind me later”. At the next
login, this screen will show up again.
If you decide now that you do not want to use this Q&A, click on “Don’t ask me again”.
At the next login, the screen will NOT show up again.
If you want to change your Q&A later, you can do this after login.
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If you forgot the answer to your secret question, you must contact your swift.com
administrator and ask to remove the secret question.
Your administrator has the capability to remove this secret question.
You then can reset your password without the secret answer.
The next time you login you will be asked to define a new secret question and answer
pair.
2.2 How to setup a Login-seal
Description
This section describes how you can setup a login-seal. A login-seal is a private image or text
that you can upload to swift.com, and that is displayed on the login page. If you see this login
seal on the login page, you are sure that this login page comes from swift.com and is not a
phishing attack. See the “swift.com security guidelines” on swift.com for more details about
phishing and about the login seal.
Procedure
1. From the swift.com home page, click Customer login.
2. The login page is now displayed:
3. Click on “Setup a login-seal to protect yourself against phishing attacks”.
The following page is displayed:
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4. Retype the characters that are displayed as Challenge. They are NOT case sensitive.
5. Select the type of seal you want to use.
“Text seal” allows you typing a text that will be displayed on the login page.
“Image seal” allows you uploading an image that will be displayed in the login screen.
You can upload image files of type “GIF” or “JPEG”.
The maximal size of the image is 5 Mb.
When you have chosen for an image seal, the following screen is displayed. It allows
you to browse your PC for an image and upload it.
When you have selected an image, you can click on Preview. This will upload the image
to the server and show you how the picture will look on the login screen.
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Finally you must click on “Save Login-seal” to confirm the setup of your Login-seal.
When you now go to the login page it display the Login-seal:
The seal expires after one year. The login screen displays the date on which it will
expire. If you want to change your Login-seal, click on the image or text and the screen
to change the Login-seal will be displayed.
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IMPORTANT: If you have setup a Login-seal, and you do NOT see it on the login page,
this can indicate that the login page does not come from swift.com, or
that your local PC or browser configuration has changed.
If you delete your browser cookies, the seal will not be displayed.
Please refer to the “SW IFT security guidelines” for more information
about the Login-seal and recommended actions.
2.2.1 Your password has expired, or you forgot your password
Description
If your password has expired, or if you forgot your password, then you can reset your
password by clicking the link “Forgot your password?” that is displayed on the login
screen. If you have registered multiple BICs with the same e-mail address, you need
to reset your password only once. You use the same password for all BICs for which
you have registered.
Procedure
1. On the Login screen, click Forgot your password.
2. Click Submit.
3. You will receive an e-mail. You must click on the link provided in the e-mail in order
to enter your new password.
4. The system will prompt you to enter a new password.
If you have previously defined a password-reset question and answer, the system
will then ask the question that you have specified.
You need to enter the correct answer in order to be able to change your password.
After 5 wrong answers, your account will be blocked. You then need to contact your
swift.com administrator or your SWIFT support center and ask them to remove the
password reset question.
5. Enter your new password and click Submit in order to confirm your password
reset.
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Swift.com Registration and Administration
Appendix
Case manager
The online function that enables Support-registered customers to report a technical
problem or query to the SWIFT Customer Support Centre. For each new entry,
support staff assign a case number. Based on the evolution of the investigations,
support staff provide electronic updates. SWIFT maintains a complete overview of
all cases with their current status information. This information is available to
customers. The facility is available at www.swift.com > Support.
Configuration browser
The tool that enables SWIFT customers to view their configuration, license
information, and SWIFTNet service details. Premium Plus and Premium Custom
customers can also store specific information about their institution to optimise the
quality of support they will receive (for example, site names). The configuration
browser is available, free of charge, at www.swift.com > Support > Configuration
browser.
Download center
Allows you to download current software releases and updates. Each software
release includes related installation information
Knowledge base
The online database that enables SWIFT Support-registered customers to search for
solutions and tips to known problems. The knowledge base also provides answers
to frequently asked questions. The facility is available at www.swift.com > Support
Leased line utilisation
A standard connection line to SWIFTNet. Leased lines have bandwidths up to
E1/T1. They offer a permanent connection between the customer premises and the
Point of Presence (PoP) of the SWIFT Network Partner.
Operational status
Allows you to get real-time information on the status of SWIFT's systems and
messaging services, as well as information on planned maintenance and business
continuity testing. Click here to get more information.
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SWIFTNet services directory
A look-up tool that provides an online list of participants for each service that they
have subscribed to. The SWIFTNet Services Directory lists all users that
participate in live or test Solutions, selected Member-Administered Closed User
Group, and market infrastructures. It also includes some business information (for
example, the role played by an institution in a particular Solution), and operational
information (for example, the Distinguished Names (DN) used for addressing)
related to the users of the services. SWIFT updates the Directory on a weekly basis.
The Directory is available free of charge.
User handbook
The collection of the contractual, technical, and operational documents that SWIFT
makes available to its customers. The prime access method and latest versions of
the documentation can be found on the swift.com website. Access is restricted and
a licence is mandatory for SWIFT users as part of their contractual relationship.
Billing information
An access to the billing documents for your company and to your current account
statement. Click here to get more information..
Edit billing and shipping addresses
To manage your billing and shipping contacts. Click here to get more information.
Ordering
Allows you to order SWIFT products or services. Click here to get more
information.
Configuration changes
Allows you to access the e-forms for requesting configuration changes
Order status
Allows you to track the status of your orders online. Click here to get more
information.
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End of document
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User Guide
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