ULTRA-GLO® Ceramic Infrared Strip Heaters UGA, UGAL

ULTRA-GLO®
Ceramic Infrared Strip Heaters
UGA, UGAL, UGAH, and UGAHL Series
Installation and Operating Manual
I&W #07.05.209.00
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information
concerning
the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual!
Cualquier
falla
en
el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.
© 2008 Hatco Corporation
CONTENTS
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information ..............................1
Model Designation ...............................................2
Model Descriptions ..............................................2
Specifications.......................................................3
Electrical Rating Charts ...................................3
Dimensions ....................................................11
Installation ..........................................................12
General ..........................................................12
Minimum Clearance Requirements ...............13
Recommended Mounting Heights .................13
Assembly.......................................................14
Undershelf Mounting .....................................14
Permanent Surface Mount.............................15
Overhead Mounting .......................................16
Electrical Wiring Hook-Up..............................16
Operation ............................................................17
Maintenance .......................................................18
General ..........................................................18
Replacing Display Light Bulbs.......................18
Troubleshooting Guide......................................19
Options................................................................20
Hatco Limited Warranty.....................................21
Authorized Parts Distributors ...........Back Cover
Record the model number, serial number
(identification decal located on the underside of the
unit), voltage, and purchase date of your strip heater
in the spaces below. Please have this information
available when calling Hatco for service assistance.
Business
Hours:
Serial No. ________________________________
Telephone: (800) 558-0607; (414) 671-6350
IMPORTANT OWNER INFORMATION
Model No. ________________________________
Fax:
Voltage __________________________________
Date of Purchase __________________________
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
(800) 690-2966 (Parts and Service)
(414) 671-3976 (International)
24 Hour 7 Day Parts and Service
Assistance
available
in
the
United
States
and
Canada
by calling (800) 558-0607.
Additional information can be found by visiting our web
site at www.hatcocorp.com.
INTRODUCTION
Hatco Ultra-Glo® Ceramic Strip Heaters ensure
maximum food holding and minimize the risk of foodborne illness. Optimum safety and quality is the result of
food held at the proper serving temperatures using Ultra
Glo’s pre-focused heat patterns. The pre-focused heat
pattern prevents foods from being over-cooked in the
middle and cooling off around the edges by
concentrating higher temperatures to the outer edges of
holding surfaces where heat loss is the greatest. Utilizing
specially designed reflectors to direct the heat from the
element, Ultra-Glo Ceramic Strip Heaters safely maintain
peak serving temperatures longer without cooking the
food beyond the point of excellence. The ceramic
element heat output allows the units to be mounted at
increased heights for improved working clearances.
Ultra-Glo Ceramic Strip Heaters are available from the
factory with or without shatter-resistant display lights to
illuminate the warming area. These bulbs have a special
coating that guards against injury and food
contamination in the event of breakage.
Ultra-Glo Ceramic Strip Heaters are a product of
extensive research and field testing. The materials used
were selected for maximum durability, attractive
appearance, and optimum performance. Every unit is
inspected and tested thoroughly prior to shipment.
8:00 a.m. to 5:00 p.m.
Central Standard Time
This manual provides the installation, safety, and
operating instructions for Ultra-Glo Ceramic Strip
Heaters. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be read
prior to installation or operation of the strip heaters.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which,
if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE is used to address practices not related
to personal injury.
i
Form No. UGAM-0908
IMPORTANT SAFETY INFORMATION
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
WARNING
CAUTION
ELECTRIC SHOCK HAZARD:
• For
hard-wired
units,
all
electrical
connections must be in accordance with
local electrical codes and any other
applicable codes. Connections should be
made by a qualified, licensed electrician.
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
NOTICE
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
To prevent unit failure, do not add a decorative
soffit to hide a pass-through mounted strip
heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Heat damage to countertop material such as
Corian® and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
FIRE HAZARD:
• Do not install Ultra-Glo ceramic strip heaters
above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo ceramic strip heaters must be
installed in non-combustible surroundings
only.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
• Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Form No. UGAM-0908
1
MODEL DESIGNATION
U G A H L - XX D
Ultra-Glo
Dual Element Depth
Housing Type
A = Aluminum
Width (inches)
Incandescent Light
H = High Wattage
No Character = Standard Wattage
MODEL DESCRIPTIONS
Figure 1. Model Designation
UGAHL-XXD: Aluminum housing, high wattage,
incandescent lights, dual element
depth
Hatco Ultra-Glo® Ceramic Strip Heaters keep hot
foods at optimum serving temperatures longer.
Foods do not dry out or become discolored; even the
most delicate dishes hold that “just-prepared” look.
The Ultra-Glo pre-focused heat pattern directs heat
from a ceramic element to bathe the entire holding
surface. The ceramic element heat output allows the
units to be mounted at increased heights for
improved working clearances.
NOTE: Incandescent and halogen lights are not
available for retrofit.
Ultra-Glo Ceramic Strip Heaters are constructed with
aluminum housings in widths of 18″ (457 mm) to 72″
(1829 mm).
Dual models allow for side-by-side mounting of two
heating elements to provide a deeper holding area
(dual models are constructed with a standard 3″ [76
mm] or optional 6″ [152 mm] spacer between heating
elements).
Figure 2. UGA-XX Model
All Ultra-Glo Ceramic Strip Heaters have several
mounting options and switch locations. Optional
infinite control switches, electronic infinite control
switches, remote control enclosures, incandescent
lighting, and halogen lighting are available.
UGA-XX:
UGAH-XX:
UGAL-XX:
UGAHL-XX:
UGA-XXD:
UGAH-XXD:
UGAL-XXD:
Aluminum housing, single element
depth
Aluminum housing, high wattage,
single element depth
Figure 3. UGAL-XX Model
Aluminum housing, incandescent
lights, single element depth
Aluminum housing, high wattage,
incandescent lights, single element
depth
Aluminum housing, dual element
depth
Aluminum housing, high wattage,
dual element depth
Aluminum housing, incandescent
lights, dual element depth
Figure 4. UGAL-XXD Model, 3″ (76 mm) Spacer
2
Form No. UGAM-0908
SPECIFICATIONS
Model UGA-18
Electrical Rating Chart — UGA Models
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
Model UGA-24
Model UGA-30
Model UGA-36
Model UGA-42
208
240
2.1
675
650
2.4
Watts
900
840
900
Amps
5.4
3.2
Amps
7.5
3.8
Shipping Weight: 12 lbs. (5 kg)*
1000
4.2
980
Shipping Weight: 13 lbs. (6 kg)*
• Not available in 120 volts.
Amps
10.0
1200
5.0
1120
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
Model UGA-72•
4.7
Watts
1200
208V Unit
Circuit 1
240V Unit
Circuit 1
Model UGA-66•
4.0
Amps
8.3
Voltage
120
Model UGA-60•
2.7
Watts
1000
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Model UGA-54•
Shipping Weight: 11 lbs. (5 kg)*
208
240
500
Watts
650
208
240
Amps
4.2
Shipping Weight: 10 lbs. (5 kg)*
208
240
Watts
500
490
208
240
Model UGA-48
Shipping Weight: 9 lbs. (4 kg)*
Shipping Weight: 14 lbs. (6 kg)*
208
240
240
240
240
1500
6.3
7.1
Shipping Weight: 16 lbs. (7 kg)*
Watts
1470
1500
Amps
7.1
6.3
Shipping Weight: 17 lbs. (8 kg)*
Watts
1960
2000
Amps
9.4
8.3
Shipping Weight: 19 lbs. (9 kg)*
Watts
1960
2000
Amps
9.4
8.3
Shipping Weight: 20 lbs. (9 kg)*
240
5.4
3
Amps
12.5
1470
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Form No. UGAM-0908
Watts
1500
Watts
1960
2000
Amps
9.4
8.3
SPECIFICATIONS
Model UGAH-18
Electrical Rating Chart — UGAH Models
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
Model UGAH-24
Model UGAH-30
Model UGAH-36
Model UGAH-42
Watts
650
208
240
675
650
Watts
750
750
750
3.6
3.1
1125
4.7
Amps
10.8
1300
5.4
1350
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
Model UGAH-66•
5.4
Watts
1300
Voltage
208
Model UGAH-60•
Model UGAH-72•
Shipping Weight: 12 lbs. (5 kg)*
6.5
240
240
240
240
Shipping Weight: 14 lbs. (6 kg)*
Watts
2025
1950
Amps
9.7
8.1
Shipping Weight: 16 lbs. (7 kg)*
Watts
2250
2250
Amps
10.8
9.4
Shipping Weight: 17 lbs. (8 kg)*
Watts
2700
2600
Amps
13.0
10.8
Shipping Weight: 19 lbs. (9 kg)*
Watts
2700
2600
Amps
13.0
10.8
Shipping Weight: 20 lbs. (9 kg)*
240
Watts
3000
3000
Amps
14.4
12.5
Shipping Weight: 13 lbs. (6 kg)*
208
240
Amps
6.3
Amps
9.4
208V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAH-54•
2.7
Watts
1125
1125
208
240
3.2
Shipping Weight: 11 lbs. (5 kg)*
208
240
Amps
5.4
Shipping Weight: 10 lbs. (5 kg)*
208
240
Model UGAH-48•
Shipping Weight: 9 lbs. (4 kg)*
• Not available in 120 volts.
Watts
1500
Amps
12.5
1500
6.3
1500
7.2
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
4
Form No. UGAM-0908
Model UGAL-18
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-24
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-30
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-36
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-42
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Electrical Rating Chart — UGAL Models
Voltage
120
120/208
Voltage
120
Amps
6.4
770
3.7
Watts
1020
960
1020
1020
Model UGAL-54•
4.2
3.2
Amps
8.5
5.0
4.3
Watts
1180
1160
1180
1180
Amps
9.8
5.7
4.9
Shipping Weight: 18 lbs. (8 kg)*
120/208
120/240
240
Watts
1380
Amps
11.5
1380
6.5
1300
1380
120/208
120/240
240
Watts
1740
Amps
14.5
1740
8.3
1710
1740
9.1
7.3
Shipping Weight: 22 lbs. (10 kg)*
Watts
1710
Amps
9.1
240
1740
7.3
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
2260
Amps
11.9
240
2300
9.6
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
2260
Amps
11.9
240
2300
9.6
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
2320
Amps
12.4
240
2360
9.8
Model UGAL-72•
6.2
Shipping Weight: 20 lbs. (9 kg)*
Voltage
120/208
Model UGAL-66•
4.8
Voltage
120
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-60•
Shipping Weight: 17 lbs. (8 kg)*
120/240
Voltage
120
2.3
Shipping Weight: 15 lbs. (7 kg)*
120/208
240
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
2.9
Watts
770
770
120/240
Voltage
120
2.6
795
120/208
240
560
560
120/240
Voltage
120
Amps
4.7
Shipping Weight: 13 lbs. (6 kg)*
120/208
240
Watts
560
550
120/240
240
Model UGAL-48
Shipping Weight: 12 lbs. (5 kg)*
CONTENTS
120/240
1740
8.3
Shipping Weight: 23 lbs. (10 kg)*
120/240
2300
10.8
Shipping Weight: 25 lbs. (11 kg)*
120/240
2300
10.8
Shipping Weight: 27 lbs. (12 kg)*
120/240
2360
11.3
6.9
5.8
The shaded areas contain electrical information for Export units only.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For
example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Form No. UGAM-0908
5
SPECIFICATIONS
Model UGAHL-18
120V Unit
Circuit 1
120/208V
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAHL-24
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAHL-30
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAHL-36
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAHL-42
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Electrical Rating Chart — UGAHL Models
Voltage
120
Watts
710
120/208
735
120/240
240
Voltage
120
710
710
Watts
870
870
120/240
Voltage
120
870
870
Watts
1245
1245
120/240
Voltage
120
1245
1245
Amps
7.3
4.6
3.6
Amps
10.4
5.7
5.2
1480
6.9
1480
6.2
Shipping Weight: 18 lbs. (8 kg)*
120/208
120/240
240
Amps
14.0
1680
7.5
1680
1680
Voltage
120/208
Watts
2490
Amps
12.8
240
2490
10.4
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
3000
Amps
15.5
240
2900
12.1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
3000
Amps
15.5
240
2900
12.1
120/208V Unit†
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
120
Watts
3000
360
Amps
14.4
3.0
240
3360
14.1
240
Watts
2265
Amps
11.7
2190
9.1
2190
10.1
Shipping Weight: 22 lbs. (10 kg)*
120/240
2490
11.4
Shipping Weight: 23 lbs. (10 kg)*
120/240
2900
13.3
Shipping Weight: 25 lbs. (11 kg)*
120/240
Model UGAHL-72•
8.0
Watts
1680
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
120/240
Model UGAHL-66•
6.4
Amps
12.3
Voltage
120/208
Model UGAHL-60•
4.1
Shipping Weight: 20 lbs. (9 kg)*
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAHL-54•
3.0
Watts
1480
1530
120/240
Voltage
120
3.2
Shipping Weight: 17 lbs. (8 kg)*
120/208
240
3.7
Shipping Weight: 15 lbs. (7 kg)*
120/208
240
Amps
5.9
Shipping Weight: 13 lbs. (6 kg)*
120/208
240
Model UGAHL-48•
Shipping Weight: 12 lbs. (5 kg)*
2900
13.3
Shipping Weight: 27 lbs. (12 kg)*
120/240
3360
15.5
8.7
7.0
The shaded areas contain electrical information for Export units only.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAHL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult
the Electrical Diagram supplied with the unit for specific information.
6
Form No. UGAM-0908
SPECIFICATIONS
Model UGA-18D
Electrical Rating Chart — UGA-XXD Models
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
Watts
1500
Amps
12.5
240
1800
7.5
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
Model UGA-24D
Model UGA-30D
Model UGA-36D•
208
240
Model UGA-48D•†
240
240
240
Amps
8.3
1000
4.2
4.7
Watts
1300
Amps
10.8
1350
5.4
1350
6.5
8.1
2000
900
900
Voltage
208
208
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Amps
9.4
8.3
Shipping Weight: 27 lbs. (12 kg)*
Watts
840
840
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
240
240
240
240
2000
1000
Amps
4.0
4.0
240
240
3.8
3.8
Amps
9.4
4.7
8.3
4.2
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Form No. UGAM-0908
2000
1000
Amps
9.4
4.7
8.3
4.2
Watts
1960
1960
2000
2000
Amps
9.4
9.4
8.3
8.3
Shipping Weight: 44 lbs. (20 kg)*
Voltage
208
208
Shipping Weight: 30 lbs. (14 kg)*
Watts
1960
980
Watts
1960
980
Shipping Weight: 37 lbs. (17 kg)*
240
240
Model UGA-72D•†
Shipping Weight: 24 lbs. (11 kg)*
Watts
1960
Voltage
208
208
Shipping Weight: 40 lbs. (18 kg)*
Model UGA-66D•†
Voltage
Watts
Amps
208V Unit
Circuit 1
208
1960
9.4
Circuit 2
208
1960
9.4
240V Unit
Circuit 1
240
2000
8.3
Circuit 2
240
2000
8.3
Shipping Weight: 21 lbs. (10 kg)*
1680
Shipping Weight: 33 lbs. (15 kg)*
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Model UGA-60D•†
Shipping Weight: 19 lbs. (9 kg)*
208
Model UGA-42D•†
Watts
1000
980
208
240
Model UGA-54D•†
Shipping Weight: 17 lbs. (8 kg)*
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
7
Watts
1960
1960
2000
2000
Amps
9.4
9.4
8.3
8.3
SPECIFICATIONS
Model UGAH-18D
Electrical Rating Chart — UGAH-XXD Models
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120V Unit
Circuit 1
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
208
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
Model UGAH-24D
208
240
Model UGAH-30D•
Model UGAH-36D•
Model UGAH-42D•†
Model UGAH-48D•†
240
240
240
240
Watts
1300
Amps
10.8
1300
5.4
1350
6.5
Watts
1500
Amps
12.5
1500
6.3
1500
7.2
2250
Amps
10.8
9.4
Shipping Weight: 24 lbs. (11 kg)*
Watts
2700
2600
Amps
13.0
1500
1500
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
240
240
Watts
3000
1500
3000
1500
Amps
14.4
7.2
12.5
6.3
Shipping Weight: 37 lbs. (17 kg)*
240
240
Model UGAH-72D•†
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
10.8
Shipping Weight: 27 lbs. (12 kg)*
Watts
1500
1500
Voltage
208
208
Watts
2700
2700
2600
2600
Amps
13.0
13.0
10.8
10.8
Shipping Weight: 40 lbs. (18 kg)*
Model UGAH-66D•†
Voltage
Watts
Amps
208V Unit
Circuit 1
208
2700
13.0
Circuit 2
208
2700
13.0
240V Unit
Circuit 1
240
2600
10.8
Circuit 2
240
2600
10.8
Shipping Weight: 21 lbs. (10 kg)*
Watts
2250
Shipping Weight: 33 lbs. (15 kg)*
208V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Model UGAH-60D•†
Shipping Weight: 19 lbs. (9 kg)*
208
240
Model UGAH-54D•†
Shipping Weight: 17 lbs. (8 kg)*
Amps
7.2
7.2
Shipping Weight: 44 lbs. (20 kg)*
Voltage
208
208
240
240
Watts
3000
3000
3000
3000
Amps
14.4
14.4
12.5
12.5
6.3
6.3
Shipping Weight: 30 lbs. (14 kg)*
240
240
Watts
2700
1350
2600
1300
Amps
13.0
6.5
10.8
5.4
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
8
Form No. UGAM-0908
SPECIFICATIONS
Model UGAL-18D
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-24D
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Model UGAL-30D
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Electrical Rating Chart — UGAL-XXD Models
Voltage
120
120/208
Voltage
120
Amps
8.5
1060
4.7
1060
5.2
4.4
Shipping Weight: 19 lbs. (9 kg)*
120/208
120/240
240
Watts
1060
1040
120/240
240
Watts
1420
Amps
11.8
1420
6.4
1470
1420
5.9
Shipping Weight: 21 lbs. (10 kg)*
Watts
1620
Amps
13.5
120/240
1920
8.5
120/208
Model UGAL-36D•
1800
1920
8.0
Shipping Weight: 24 lbs. (11 kg)*
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120/208
Watts
2140
Amps
10.9
240
2180
9.1
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
120/240
Model UGAL-42D•†
• Not available in 120 volts.
Watts
840
1020
900
1080
1200
1380
Watts
1470
1710
Amps
7.1
9.1
240
240
2000
1240
8.3
5.2
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
1470
1710
Amps
7.1
9.1
240
240
2000
1240
8.3
5.2
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
1960
2260
Amps
9.4
11.9
240
240
2000
2300
8.3
9.6
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
1960
2260
Amps
9.4
11.9
240
240
2000
2300
8.3
9.6
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
1960
2320
Amps
9.4
12.4
240
240
2000
2360
8.3
9.8
240
120/240
9.8
Amps
4.0
5.5
3.8
5.3
5.0
5.8
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
The shaded areas contain electrical information for Export units only.
6.3
8.3
1500
1740
6.3
8.3
Shipping Weight: 37 lbs. (17 kg)*
240
120/240
2000
2300
8.3
10.8
Shipping Weight: 40 lbs. (18 kg)*
240
120/240
Model UGAL-72D•†
1500
1740
Shipping Weight: 33 lbs. (15 kg)*
240
120/240
Model UGAL-66D•†
Shipping Weight: 27 lbs. (12 kg)*
240
120/240
240
240
2180
Voltage
208
120/208
Model UGAL-60D•†
9.1
Shipping Weight: 30 lbs. (14 kg)*
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Model UGAL-54D•†
7.5
Voltage
120
240
Model UGAL-48D•†
Shipping Weight: 17 lbs. (8 kg)*
2000
2300
8.3
10.8
Shipping Weight: 44 lbs. (20 kg)*
240
120/240
2000
2360
8.3
11.3
NOTE: UGAL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Form No. UGAM-0908
9
SPECIFICATIONS
Electrical Rating Chart — UGAHL-XXD Models
Model UGAHL-18D
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
120/208
120/240
Model UGAHL-24D
120V Unit
Circuit 1
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
Voltage
120
Amps
11.3
1410
7.0
1360
5.7
Watts
1620
Amps
13.5
1620
7.3
1620
1620
2370
240
2370
120/240
Voltage
120/208
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
120/240
Model UGAHL-42D•†
6.8
2370
Watts
2880
2780
2780
10.4
9.9
Amps
14.5
14.0
240
120/240
240
240
1500
1680
1500
1680
Watts
2025
2265
Amps
9.7
11.7
240
240
2600
1540
10.8
6.4
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 2
Circuit 1
Voltage
208
120/208
Watts
2250
2490
Amps
10.8
12.8
240
240
3000
1740
12.5
7.3
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
2700
3000
Amps
13.0
15.5
240
240
2600
2900
10.8
12.1
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
120/208
Watts
2700
3000
Amps
13.0
15.5
240
240
2600
2900
10.8
12.1
120/208V Unit
Circuit 1
Circuit 2
Circuit 3
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Voltage
208
208
120
Watts
3000
3000
360
Amps
14.4
14.4
3.0
240
240
3000
3360
12.5
14.0
240
120/240
11.6
Amps
7.2
8.7
6.3
7.8
• Not available in 120 volts.
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
8.1
10.1
2250
2490
9.4
11.4
Shipping Weight: 37 lbs. (17 kg)*
240
120/240
2600
2900
10.8
13.3
Shipping Weight: 40 lbs. (18 kg)*
240
120/240
Model UGAHL-72D•†
6.3
7.0
1950
2190
Shipping Weight: 33 lbs. (15 kg)*
240
120/240
Model UGAHL-66D•†
Shipping Weight: 27 lbs. (12 kg)*
Watts
1500
1680
Voltage
208
120/208
Model UGAHL-60D•†
11.8
Shipping Weight: 24 lbs. (11 kg)*
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
240
8.2
Shipping Weight: 30 lbs. (14 kg)*
120/208V Unit
Circuit 1
Circuit 2
120/240V Unit
Circuit 1
Circuit 2
240V Unit
Circuit 1
Circuit 2
Model UGAHL-54D•†
Shipping Weight: 21 lbs. (10 kg)*
120/208
Model UGAHL-36D•
5.9
Shipping Weight: 19 lbs. (9 kg)*
120/240
240
Watts
1360
1360
120/208
Model UGAHL-30D•
120/208V Unit
Circuit 1
120/240V Unit
Circuit 1
240V Unit
Circuit 1
240
Model UGAHL-48D•†
Shipping Weight: 17 lbs. (8 kg)*
2600
2900
10.8
13.3
Shipping Weight: 44 lbs. (20 kg)*
240
120/240
3000
3360
12.5
15.5
The shaded areas contain electrical information for Export units only.
NOTE: UGAHL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal
circuits. For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s).
Consult the Electrical Diagram supplied with the unit for specific information.
10
Form No. UGAM-0908
SPECIFICATIONS
Dimensions — UGA, UGAL, UGAH and UGAHL Models
Width
(A)
Models
UGA and
UGAH
Depth
(B)
Depth
(C)
18″ – 72″
6″
10-1/2″
(457 – 1829 mm) (152 mm) (267 mm)
UGAL and
18″ – 72″
9″
13-1/2″
UGAHL
(457 – 1829 mm) (229 mm) (356 mm)
Height
(D)
2-1/2″
(64 mm)
2-1/2″
(64 mm)
A
A
D
D
Front View — Models UGA and UGAH
Front View — Models UGAL and UGAHL
C
C
B
B
Bottom View — Model UGA and UGAH
Bottom View — Models UGAL and UGAHL
Figure 5. Dimensions — Single Depth Strip Heaters
Dimensions — UGA-XXD, UGAL-XXD, UGAH-XXD, and UGAHL-XXD Models
Models
Width
(A)
Depth*
(B)
Depth*
(C)
Height
(D)
UGA-XXD,
UGAL-XXD
18″ – 72″
15″
19-1/2″
2-1/2″
UGAH-XXD, and (457 – 1829 mm) (381 mm) (495 mm) (64 mm)
UGAHL-XXD
* Dimension shown is standard with 3″ (76 mm) spacer; when
used with 6″ (152 mm) spacer, add 3″ (76 mm).
C
B
A
D
Bottom View
Front View
Figure 6. Dimensions — Dual Depth Strip Heaters
Form No. UGAM-0908
11
INSTALLATION
General
Dual Mounting
When mounting units side-by-side, a space not less
than 3″ (76 mm) must be maintained between units.
Dual units ordered from the factory are shipped with
a pre-assembled 3″ (76 mm) or 6″ (152 mm) spacer.
Use the information in this section to prepare for
installation of the strip heater. Make sure to locate the
specific information for the model of strip heater and
type of installation.
NOTICE
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
WARNING
FIRE HAZARD: Do not install Ultra-Glo® strip
heaters above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo strip heaters must be installed in noncombustible surroundings only.
Under Shelf Mounting
When mounting a unit under a shelf, use adjustable
angle brackets to assure proper spacing. Remote
control enclosures are recommended to keep
switches out of the heat zone and prevent premature
failure.
CAUTION
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Pass-Through
If pass-through area is 12″ to 16″ (305 to 406 mm)
deep, a single unit can be used. For a 20″ to 24″ (508
to 610 mm) deep pass-through area, a dual unit is
recommended. Installation of multiple units must
have a minimum spacing of 3″ (76 mm) between
heaters.
NOTICE
Heat damage to countertop material such as
Corian® and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
Over Steam Table
When mounting over a steam table, a remote control
enclosure must be installed.
To prevent unit failure from excessive heat, do
not add a decorative soffit to hide a passthrough mounted strip heater.
NOTE: Contact the countertop manufacturer of the
base material for application information
and surface temperature limits before
installing the unit.
1. Remove the unit from the shipping carton and
remove all packing materials.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
coverage, fill out and mail in the warranty
card to Hatco.
NOTE: If unit is equipped with optional equipment,
see the OPTIONS section near the back of
this manual.
12
Form No. UGAM-0908
INSTALLATION
Recommended Mounting Heights
Minimum Clearance Requirements
WARNING
10.5″
(267 mm)
FIRE HAZARD:
• Do not install Ultra-Glo strip heaters above or
around combustible surfaces. Discoloration
or combustion could occur. Ultra-Glo strip
heaters must be installed in non-combustible
surroundings only.
Models
UGA and
UGAL
UGAH and
UGAHL
(A)
(B)
14″
(356 mm)
(C)
3″
(76 mm)
17″
(432 mm)
1″
(25 mm)
3″
(76 mm)
Add 3″ for
units with lights.
Standard Wattage
Height
High Wattage
Height
14″–18″
(356–457 mm)
16″–22″
(406–559 mm)
1″
(25 mm)
15″ (381 mm)
Figure 8. Recommended Mounting Height for all
UGA single element depth models.
Pass-Through Shelf
B
A
Back Wall
C
Standard
Wattage
Height
19-1/2″ (495 mm)
18″–22″
(457–559 mm)
Counter
High
Wattage
Height
22″–26″
(559–660 mm)
Figure 7. Clearance Requirements
21″ (533 mm)
Figure 9. Recommended Mounting Height for all UGA
dual element depth models with a 3″ (76 mm) spacer.
Standard
Wattage
Height
22-1/2″ (572 mm)
18″–22″
(457–559 mm)
High
Wattage
Height
22″–26″
(559–660 mm)
24″ (610 mm)
Figure 10. Recommended Mounting Height for all UGA
dual element depth models with a 6″ (152 mm) spacer.
Form No. UGAM-0908
13
INSTALLATION
Assembly
Adjustable Angle Bracket Mounting
1. Position the unit on a flat surface with the
heating elements facing down.
Ultra-Glo Strip Heaters are shipped with most
components pre-assembled. Dual units come with a
required 3″ (76 mm) or 6″ (152 mm) spacer preassembled at the factory.
®
2. Remove the two middle screws from each end
of the unit.
Optional mounting equipment and remote control
enclosures must be installed on location.
3. Align the appropriate holes on an adjustable
angle bracket with the middle screw holes on
one end of the unit. Secure the angle bracket
using the removed middle screws.
Undershelf Mounting
Undershelf mounting permanently attaches the unit
to the underside of a shelf. It can be mounted to a
flat shelf or a shelf with rolled/flanged edges using
the included adjustable angle brackets. A minimum
gap of 1″ (25 mm) is required between the unit and
the underside of the shelf to prevent heat damage to
the electrical system of the unit.
4. Repeat step 3 for the opposite end of the unit.
Middle
Screws
Adjustable
Angle Bracket
CAUTION
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Figure 12. Adjustable Angle Bracket Installation
5. Fasten the angle brackets to the underside of
the shelf using appropriate fasteners (not
supplied by Hatco).
NOTE: When mounting the unit under a shelf, it is
recommended to use a remote control
enclosure.
NOTE: Two pairs of brackets will be needed for
dual units.
If the shelf has a rolled or flanged edge, use the
appropriate screw hole locations on the adjustable
angle brackets to mount the unit below the lowest
edge of the rolled or flanged shelf. The adjustable
angle brackets can provide a 1″ (25 mm),
1.5″ (38 mm), or 2″ (51 mm) gap between the unit
and the underside of the shelf.
Two adjustable
angle brackets
on each end
for dual units.
NOTICE
DO NOT conceal unit. Unit must be installed
below the lowest edge of a rolled or flanged
shelf. Failure to mount unit properly may result
in premature failure of switches and void the
product warranty.
1″ (25 mm)
Gap
Minimum
Adjustable
Angle
Bracket
Figure 13. Dual Unit Mounting
Shelf with 3/4″ (19 mm)
flanged edge
Unit below
lowest edge of
flanged shelf.
Figure 11. Flanged Shelf Installation
14
Form No. UGAM-0908
INSTALLATION
Permanent Surface Mount
4. Align the other stand with the mounting holes at
the opposite end of the unit and secure the
stand to the unit using the screws supplied.
Tubular stand mounting permanently attaches the
unit to a countertop or serving table. All wiring may be
concealed within one of the tubular stands.
5. If applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
6. Secure the stands to the mounting surface.
CAUTION
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
NOTE: Two pairs of stands will be needed for
mounting dual units.
The aluminum, non adjustable tubular stands are
available in one inch (25 mm) increments from
14″–24″ (356–610 mm).
NOTE: Tubular stands are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered under the stand
containing the wiring conduit.
Distance from end of unit to center of conduit hole.
Needed for 1″ diameter hole cutout in mounting surface.
Mounting
Screw
1-3/16″
(30 mm)
Tubular
Stand
Flexible
Conduit
Figure 14. Countertop Conduit Hole Dimension
1. Position the unit upside-down on a flat surface.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
Figure 15. Tubular Stand Mounting
2. If applicable, route the flexible conduit through
the center of one of the stands (see Figure 15).
3. Pull the conduit-side stand up against the unit
and secure the stand to the unit using the
screws supplied.
Form No. UGAM-0908
15
INSTALLATION
Overhead Mounting
Overhead hanger post mounting permanently
attaches the unit to an overhead surface. All wiring
may be concealed within one of the hanger posts.
Flexible
Conduit
WARNING
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.\
Hanger posts are available in aluminum nonadjustable lengths from 3″– 10″ (76 – 254 mm).
Hanger Post
NOTE: Hanger posts are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered above the
hanger post containing the wiring conduit.
Mounting Screw
1. Make sure the overhead mounting surface is
secure and will allow the unit to be suspended
at a level, safe, and proper distance from walls,
counter, and food.
2. Position the unit on a flat surface with the
heating elements facing down.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
Figure 16. Hanger Post Mounting
3. If applicable, route the flexible conduit through
the center of one of the hanger posts (see
Figure 16).
Electrical Wiring Hook-Up
Refer to the ELECTRICAL RATING CHARTS for unit
specific information.
4. Pull the conduit-side hanger post down onto the
unit and secure the post to the unit using the
screws supplied.
5. Align the other hanger post with the mounting
holes at the opposite end of the unit and secure
the post to the unit using the screws supplied.
WARNING
ELECTRIC SHOCK HAZARD: For hard-wired
units, all electrical connections must be in
accordance with local electrical codes and any
other applicable codes. Connections should be
made by a qualified, licensed electrician.
6. If applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
NOTE: If the unit being installed is not shown or
listed in this manual, refer to the wiring
diagram supplied with the unit and the
installation information on the unit for further
instructions.
7. Carefully lift the unit and secure the hanger
posts to the overhead mounting surface.
NOTE: Two pairs of hanger posts will be needed for
mounting dual units.
16
Form No. UGAM-0908
INSTALLATION
Power Supply
Install supply wire and connectors suitable for at least
90°C (194°F).
Remote Control Enclosures
Hatco Remote Control Enclosures (RMBs) include
switches, wire leads, and/or indicator lights and are
ready for installation. Proper use of RMBs require
one RMB per strip heater.
• Use a minimum of No. 14 AWG copper wire for
individual circuits up to 15 amps.
• Use a minimum of No. 12 AWG copper wire for
individual circuits 15 to 20 amps.
NOTICE
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
• Use a minimum of No. 10 AWG copper wire for
individual circuits 20 to 25 amps.
NOTE: Refer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
Control Switches
When two or more units are mounted where the
heat from one housing tends to raise the
temperature of another, the control switches should
be installed in a remote control enclosure. Units in a
multiple installation should use remote control
enclosures.
Conduit Connection
Units supplied with a right
angle fitting and flexible
conduit attached have had all
internal
connections
completed at the factory.
Attach the proper power
supply leads to the high
temperature lead wires in the
conduit.
NOTE: Remote control enclosures are available in
several sizes. All models are built in
accordance with UL standards to
accommodate switches, indicator lights,
and wiring, ready for installation. See the
OPTIONS section near the back of this
manual.
Fitting
Conduit
Figure 17. Conduit
NOTE: Refer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
OPERATION
General
Use the following information to operate the
Ultra-Glo® Strip Heaters.
CAUTION
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
WARNING
NOTE: Units with factory attached control boxes
cannot be equipped with infinite switches.
Read all safety messages in the IMPORTANT
SAFETY
INFORMATION
section
before
operating this equipment.
Lights
On models equipped with display lights, move the
light ON/OFF toggle switch to the ON position to turn
on the lights.
CAUTION
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Heating Element(s)
Heating element(s) are controlled either by an
ON/OFF toggle switch(es) or an optional infinite
control(s). To turn each element on, move the
ON/OFF toggle switch to the ON position or turn the
infinite control to the desired setting. If the unit is
equipped with an indicator light(s), the light(s) will
illuminate when the element is turned on.
Indicator Light
Electronic Infinite Control
ON/OFF
Toggle Switch
Allow 15-20 minutes to reach operating temperature.
Form No. UGAM-0908
Figure 18. Controls
17
MAINTENANCE
General
Replacing Display Light Bulbs
Hatco Ultra-Glo Strip Heaters are designed for
maximum durability and performance with minimum
maintenance.
®
WARNING
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
WARNING
ELECTRIC SHOCK HAZARD:
• Unplug the power cord or turn the power OFF
at the fused disconnect switch/circuit
breaker and allow the unit to cool before
performing any maintenance or cleaning.
The display light is either an incandescent bulb or
halogen bulb that illuminates the warming area. This
bulb has a special coating to guard against injury and
food contamination in the event of breakage.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
To replace a bulb, disconnect the power supply and
wait until the unit has cooled. Display lamps have a
threaded base. Unscrew the bulb from the unit and
replace it with a new specially coated incandescent
bulb. Hatco shatter-resistant bulbs meet NSF
standards for food holding and display areas.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
NOTE: Hatco shatter-resistant light bulbs meet
NSF standards for food holding and display
areas. For 120, 120/208, and 120/240 volt
units use the following Hatco part numbers:
Incandescent Bulb = 02.30.043.00
Halogen Bulb = 02.30.081.00
NOTICE
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
For 240V export units use:
Incandescent Bulb = 02.30.058.00
Cleaning
To preserve the finish of the strip heater, it is
recommended that the surfaces be wiped daily with
a clean, soft, damp cloth. Stubborn stains may be
removed with a good stainless steel cleaner or a
non-abrasive cleaner. Hard to reach areas should
be cleaned with a small brush and mild soap.
WARNING
ELECTRIC SHOCK HAZARD: Use only Genuine
Hatco Replacement Parts when service is
required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and
may subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic replacement
parts do not have the characteristics that will
allow them to operate safely in Hatco
equipment.
18
Form No. UGAM-0908
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.
Symptom
Unit is turned “ON” but there is no
heat.
ELECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
the unit to cool before performing any
maintenance or cleaning.
Probable Cause
No power to unit.
Check circuit breaker and reset as necessary.
Wiring is open.
Contact Authorized Service Agent or Hatco for
assistance.
Switch is defective.
Contact Authorized Service Agent or Hatco for
assistance.
Heating element defective.
Heat is inadequate.
Unit mounted too high above
target area.
Excessive air movement around
strip heater target area.
Incorrect power supply (low).
Heat is excessive.
Unit mounted too close to target
area.
Voltage supply too high.
Control switches burn-out rapidly.
Switches are mounted in the heat
zone.
Switches used are not Hatco
supplied.
Form No. UGAM-0908
Corrective Action
19
Contact Authorized Service Agent or Hatco for
assistance.
Lower unit, putting effective heat closer to
target.
Restrict or redirect air movement (air
conditioning duct or exhaust fan) away from
unit.
Check power supply to unit, making sure it
matches rating on the unit. If power supply is
incorrect, change to match rating on unit.
Check to see that installation is within
specifications for type/model. Increase
mounting height if too close.
Check power supply to unit, making sure it
matches rating on unit. If power supply is
incorrect, change to match rating.
Check switch location per Hatco guidelines in
the Installation and Operations Manual.
Relocate switches to a cooler zone if
installation is incorrect.
Genuine Hatco Parts are specified to operate
safely and properly in the environment in which
they are used. Contact Authorized Service
Agent or Hatco to replace switches with
Genuine Hatco Replacement Parts.
OPTIONS
Remote Control Enclosures
Display Lights
Hatco remote control enclosures (RMBs) come in
various sizes and configurations for use with the strip
heaters. RMBs locate controls away from the constant
heat of the unit, increasing the life span of the controls.
All models are built in accordance with UL. standards
to accommodate controls, indicator lights, and wiring.
Strip heaters may be equipped from the factory with
incandescent display lights or halogen display lights
to illuminate the warming area.
Hatco shatter-resistant bulbs guard against injury
and food contamination in the event of breakage.
The display lighting meets National Sanitation
Foundation (NSF) standards for food holding and
display areas.
Indicator Light
Electronic Infinite Control
ON/OFF
Toggle Switch
Figure 19. RMB (RMB-14 Series Shown)
NOTICE
Display Lights
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Figure 21. Display Lights
NOTE: Display lights cannot be retrofitted to units.
NOTE: Proper use of remote control enclosures
requires one RMB per strip heater.
A
B
C
D
Models
RMB-3 Series
RMB-7 Series
RMB-14 Series
RMB-16 Series
RMB-20 Series
RMB-22 Series
RMB-24 Series
Width
(A)
Depth
(B)
Height
(C)
Width
(D)
5-1/2″
(140 mm)
3″
(76 mm)
2-1/2″
7″
(64 mm) (178 mm)
14″
(356 mm)
3″
(76 mm)
2-1/2″
15-1/2″
(64 mm) (394 mm)
9″
(229 mm)
16″
(406 mm)
20″
(508 mm)
22″
(559 mm)
24″
(610 mm)
3″
(76 mm)
3″
(76 mm)
3″
(76 mm)
3″
(76 mm)
3″
(76 mm)
2-1/2″
10-1/2″
(64 mm) (267 mm)
2-1/2″
17-1/2″
(64 mm) (445 mm)
2-1/2″
21-1/2″
(64 mm) (546 mm)
2-1/2″
23-1/2″
(64 mm) (597 mm)
2-1/2″
25-1/2″
(64 mm) (648 mm)
Figure 20. Dimensions — RMBs
20
Form No. UGAM-0908
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in materials
and workmanship, under normal use and service,
for a period of one (1) year from the date of
purchase when installed and maintained in
accordance with Hatco’s written instructions or 18
months from the date of shipment from Hatco. Buyer
must establish the Product’s purchase date by
returning Hatco’s Warranty Registration Card or by
other means satisfactory to Hatco in its sole
discretion.
THE
FOREGOING
WARRANTIES
ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY,
EXPRESSED
OR
IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR
PATENT OR OTHER INTELLECTUAL PROPERTY
RIGHT INFRINGEMENT. Without limiting the
generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs,
fluorescent lights, decorative heat lamp bulbs, coated
halogen light bulbs, halogen heat lamp bulbs, heated
glass shelves, glass components, Product failure in
booster tank, fin tube heat exchanger, or other water
heating equipment caused by liming, sediment
buildup, chemical attack or freezing, Product misuse,
tampering or misapplication, improper installation, or
application of improper voltage.
Hatco warrants the following Product components to
be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the
conditions listed below:
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option, to
repair or replacement by a Hatco-authorized service
agency (other than where Buyer is located outside
of the United States, Canada, United Kingdom or
Australia in which case Hatco’s liability and Buyer’s
exclusive remedy hereunder will be limited solely to
replacement of part under warranty) with respect to
any claim made within the applicable warranty
period referred to above. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s
sole expense. HATCO WILL NOT BE LIABLE,
UNDER
ANY
CIRCUMSTANCES,
FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LABOR
COSTS OR LOST PROFITS RESULTING FROM
THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A
COMPONENT OF ANY OTHER PRODUCT OR
GOODS.
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air
heating)
Holding Cabinet Elements (metal sheathed air
heating)
Built-In Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
Form No. UGAM-0908
21
HATCO AUTHORIZED PARTS DISTRIBUTORS
ALABAMA
Jones McLeod Appl. Svc.
Birmingham
205-251-0159
IOWA
Electric Motor Service Co.
Davenport
319-323-1823
NEW YORK
Acme American Repairs, Inc.
Brooklyn
718-456-6544
TEXAS
GCS Service
Fort Worth
Byassee Equipment Co.
Phoenix
602-252-0402
KENTUCKY
Certified Service Center
Lexington
859-254-8854
Appliance Installation
Buffalo
Cooking Equipment Specialist
Mesquite
972-686-6666
ARIZONA
Auth. Comm. Food Equip.
Phoenix
602-234-2443
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach
714-379-7100
Chapman Appl. Service
San Diego
619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco
650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood
303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville
904-725-7800
Goodwin Tucker Group
Des Moines
515-262-9308
Certified Service Center
Louisville
502-964-7007
LOUISIANA
Chandlers Parts & Service
Baton Rouge
225-272-6620
MARYLAND
Electric Motor Service
Baltimore
410-467-8080
GCS Service
Silver Spring
301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham
781-449-4220
Nass Service Co., Inc.
Orlando
407-425-2681
MICHIGAN
Commercial Kitchen Service
Bay City
517-893-4561
Comm. Appliance Service
Tampa
813-663-0313
Midwest Food Equip. Service
Grandville
616-261-2000
B.G.S.I.
Pompano Beach
GEORGIA
TWC Services
Smyrna
954-971-0456
Bildons Appliance Service
Detroit
248-478-3320
770-438-9797
MINNESOTA
GCS Service
Minneapolis
Heritage Service Group
Norcross
866-388-9837
Southeastern Rest. Svc.
Norcross
770-446-6177
HAWAII
Burney’s Comm. Service, Inc.
Honolulu
808-848-1466
Food Equip Parts & Service
Honolulu
808-847-4871
ILLINOIS
Parts Town
Lombard
708-865-7278
Eichenauer Elec. Service
Decatur
217-429-4229
Midwest Elec. Appl. Service
Elmhurst
630-279-8000
Cone’s Repair Service
Moline
309-797-5323
INDIANA
GCS Service
Indianapolis
317-545-9655
MISSOURI
General Parts
Kansas City
800-822-2303
816-421-5400
Commercial Kitchen Services
St. Louis
314-890-0700
Kaemmerlen Parts & Service
St. Louis
314-535-2222
NEBRASKA
Anderson Electric
Omaha
402-341-1414
NEVADA
Burney’s Commercial
Las Vegas
702-736-0006
Hi. Tech Commercial Service
N. Las Vegas
702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield
Service Plus
Flanders
973-575-9145
973-691-6300
Alpro Service Co.
Brooklyn
718-386-2515
Northern Parts Dist.
Plattsburgh
518-563-3200
J.B. Brady, Inc.
Syracuse
NORTH CAROLINA
Authorized Appliance
Charlotte
716-884-7425
315-422-9271
704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron
330-753-6635
Certified Service Center
Cincinnati
513-772-6600
Commercial Parts and Service
Columbus
614-221-0057
Electrical Appl. Repair Service
Independence
216-459-8700
E. A. Wichman Co.
Toledo
419-385-9121
Krueger, Inc.
Oklahoma City
405-528-8883
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City
405-235-2184
OREGON
Ron’s Service, Inc.
Portland
503-624-0890
PENNSYLVANIA
Elmer Schultz Services
Philadelphia
215-627-5401
FAST Comm. Appl. Service
Philadelphia
215-288-4800
Appliance Installation & Service
Pittsburgh
412-809-0244
K & D Service Co.
Harrisburg
Electric Repair Co.
Reading
RHODE ISLAND
Marshall Electric Co.
Providence
Commercial Kitchen Repair Co.
San Antonio
210-735-2811
UTAH
La Monica’s Rest. Equip. Service
Murray
801-263-3221
VIRGINIA
Daubers
Norfolk
757-855-4097
Daubers
Springfield
703-866-3600
WASHINGTON
3 Wire/Restaurant Appliance
Seattle
866-770-2022
WISCONSIN
A.S.C., Inc.
Madison
608-246-3160
A.S.C., Inc.
Milwaukee
414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton
780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver
604-433-4484
Key Food Equipment Service
Victoria
250-920-4888
MANITOBA
Air Rite, Inc.
Winnepeg
717-236-9039
NEW BRUNSWICK
EMR Services, Ltd.
Moncton
401-331-1163
Choquette CKS
Ottawa
610-376-5444
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia
803-791-4420
TENNESSEE
Camp Electric
Memphis
800-433-1804
Armstrong Repair Service
Houston
713-666-7100
901-527-7543
ONTARIO
R.G. Henderson Ltd.
Toronto
QUÉBEC
Choquette CKS
Montreal
Choquette CKS
Québec City
204-895-2300
506-855-4228
416-422-5580
613-739-8458
514-722-2000
418-681-3944
UNITED KINGDOM
Marren Group
Northants
+44(0)1933 666233
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976
www.hatcocorp.com
Printed in U.S.A. September 2008
Part No. 07.04.440.00 Form No. UGAM-0908
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