2N Helios IP
IP Intercom
Configuration Manual
Firmware:
Version:
2.18
www.2n.cz
The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private
branch
exchanges
(PBX),
and
door
and
lift
communicators.
2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N
® is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N
® product complies with all
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.
Content:
1. Product Overview
2. Express Wizard for Basic Settings
3. Model Differences and Function Licensing
3.1 Model Differences
3.2 Function Licensing
4. Signalling of Operational Statuses
5. Intercom Configuration
5.1 Status
5.2 Directory
5.3 Hardware
5.4 Services
5.5 System
5.6 Used Ports
6. Supplementary Information
6.1 Troubleshooting
6.2 Directives, Laws and Regulations
6.3 General Instructions and Cautions
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1. Product Overview
The 2N Helios IP door intercoms can smartly replace traditional doorbell push-button
speakerphone panels and all wiring, bells and home intercom installations in buildings
with structured cabling. The intercoms provide more advanced and wider services
than standard home phones. The installation is very easy, all you need is connect the
intercom to the other LAN elements using a UTP cable and set necessary parameters.
Thanks to the integrated SIP protocol, the intercom can make use of all VoIP services:
call forwarding at absence (to another office, VoiceMail or a cellular phone) or call
transfer (from the secretary’s office to the required person, e.g.).
The intercoms are equipped with a programmable number of quick dial buttons for
speed calling to the users whose numbers are included in the intercom Users list. Each
of the quick dial buttons can be assigned up to three phone numbers, which can be
dialled in parallel or sequentially. Thanks to an integrated time sheet it is possible to
configure each of the buttons in such a way that the called party is always accessible
and/or calls to selected phone numbers can be barred off the working hours.
Some 2N Helios IP models are equipped with a numeric keypad, which can be used as
a code lock or a standard push-button phone.
The 2N Helios IP intercoms help LAN users scan the area in front of the camera via
video streaming. Thanks to the full ONVIF support, the intercoms can become part of
the Video Surveillance System in your facility .
The 2N Helios IP intercoms can be equipped with an RFID card reader for authorised
access control and thus become a key part of your surveillance or attendance control
systems.
The 2N Helios IP intercom is equipped with a relay switch (and, optionally, other relays
and outputs), which controls the electric lock or other equipment connected to the
intercom. Its activation time and method can be programmed flexibly: it can be
activated by a code, automatically by a call, by pressing a button, and so on.
The following symbols and pictograms are used in the manual:
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Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
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2. Express Wizard for Basic
Settings
LAN Connection Setting
You have to know the intercom configuration interface address to connect to the LAN
successfully. Automatic IP address retrieval from the DHCP server is set by default in
the 2N Helios IP intercoms. Thus, if connected to a network in which a DHCP server
configured to assign IP addresses to all new devices is available, the intercom will
obtain an IP address from the DHCP server. The intercom IP address can be found in
the DHCP server status (according to the MAC address given on the production
plate), or will be communicated to you by the intercom voice function; refer to the
Installation Manual of your intercom model.
If there is no DHCP server in your LAN, use the intercom buttons to set the static IP
address mode, refer to the Installation Manual of your intercom model. Your intercom
address will then be 192.168.1.100. Use it for the first login and then change it if
necessary.
Now enter the intercom IP address into your favourite browser. We recommend you
to use the latest Chrome, Firefox or Internet Explorer 9+ versions as 2N Helios IP is not
fully compatible with earlier browser versions.
Use the name admin and password 2n (i.e. default reset password) for your first login
to the configuration interface.
We recommend you to change the default password upon your first login.
The intercom requires a password change upon the first login. Strong passwords are
only accepted: eight characters at least including one capital letter, one small letter
and one digit.
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Remember the new password well or put it down just in case. Because if you forget
the password, you will have to reset the intercom to default values (refer to the
Installation Manual of your intercom model) and lose all your current configuration
changes.
Tip
FAQ: IP address - How to get IP address of 2N Helios IP
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Firmware Update
We also recommend you to update your intercom firmware upon the first login to the
intercom. Refer to www.2n.cz for the latest firmware version. Press the Update
Firmware button in the System / Maintenance menu to upload firmware. The intercom
will get restarted upon upload and only then the updating process will be complete.
The process takes about 30 seconds.
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SIP Server Connection Setting
Set the following parameters in the Services / Phone / SIP menu to allow your
intercom make calls and be accessible within your VoIP infrastructure.
Display name – set the name to be displayed as CLIP on the called party's
phone, in the login window and on the web interface start page.
Phone number (ID) – set the intercom phone number (or another unique ID
composed of characters and digits) to identify the intercom uniquely in calls and
registration.
Domain – set the domain name of the service with which the intercom is
registered. Typically, it is equivalent to the SIP Proxy or Registrar address. If you
do not use a SIP Proxy in your intercom installation, enter the intercom IP
address.
If you use a SIP server (Proxy, Registrar), set the addresses for the following network
elements:
Proxy address – set the SIP Proxy IP address or domain name.
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Proxy address – set the SIP Proxy IP address or domain name.
Registrar address – set the SIP Registrar IP address or domain name. The SIP
Proxy and SIP Registrar addresses are usually identical.
Registration enabled – enable intercom registration with the set SIP Registrar.
If your SIP server requires authentication of terminal equipment, enter the following
parameters:
Password – enter the password for intercom authentication.
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Quick Dial Button Settings
All the 2N Helios IP models are equipped with quick dial buttons. If you press a quick
dial button, a call will be set up to the phone number assigned to the respective Users
list position.
Select position 1, which corresponds to quick dial button 1, in the Directory / Users
menu.
Enable the position in the Position Enabled field and enter the called station phone
number into the Phone Number parameter in the User Phone Numbers section.
You can also use the 2N Helios IP intercom with one or more IP phones without a SIP
server. Use the Direct SIP Call for outgoing calls and enter the called phone SIP
address (sip:phone_number@phone_ip_address) instead of the phone number.
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Electric Lock Switching Settings
An electric lock can be attached to the 2N Helios IP intercoms and controlled by a
code from the intercom numeric keypad, or a code from the IP phone keypad during a
call. Connect the electric lock as instructed in the Installation Manual of your intercom
model.
Enable the switch in the Switch Enabled parameter in the Hardware / Switches /
Switch 1 tab, set the Controlled Output to the intercom output to which the electric
door lock is connected. Now set one or more activation codes for the electric door
lock switching.
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3. Model Differences and
Function Licensing
Here is what you can find in this section:
3.1 Model Differences
3.2 Function Licensing
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– factory value
– licensed function to be purchased additionally
– unavailable
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3.1 Model Differences
This manual is valid for all members of the 2N Helios IP family and so some features
described herein are only available in selected 2N Helios IP models or need to be
activated with a valid licence key. This section provides a short list of differences
between the models and licences which affect the configuration options. If a function
is not available in all the models, there is a note in the respective subsection and
reference to this section.
The table below includes an overview of properties and functions of all the 2N Helios IP
models.
Property
/Model
2N
® Helios IP
Base
Part No.
9156...
Integrated
optional
Verso
9155…
Vario
9137….
Force
9151…
Safety
9152…
Uni
9153…
Audio
Video
Kit
Kit
9154…
9154…C
no
camera
Camera
1280 x 960
640 x 480
resolution
External
no
yes
analogue
camera
support
External IP
yes
no
yes
camera
support
Internal RFID
optional
no
card reader
Display
no
optional
no
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Property/Model
2N
® Helios IP
Base
Basic unit button count
1 or 2
Verso
1
Vario
Force
1, 3 or
1, 2 or
6
4
up to
up to
no
145
48
Safety
1
Uni
Audio
Video
Kit
Kit
1 or
up to 16
2
external
programmable
Button extenders
no
Numeric keypad
no
Digital input
yes
Wideband audio codecs
yes
optional
buttons
no
optional
no
2
no
yes
(L16, G.722)
Amplifier power output
2W
150
1W
10 W
mW
Adjustable microphone
no
yes
gain
Extended amplifier
no
yes
no
no
optional
yes
no
power output (10 W)
Tamper switch
optional
no
Users position count
1999
2
16
User deputy
yes
no
yes
User activation
yes
no
yes
/deactivation
Controlled switch count
2
4
1
4
Switch universal code
2
10
2
10
count
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Property/Model
2N
® Helios IP
User profile count
20
JPEG HTTP video
yes
no
yes
® Helios IP Eye
yes
no
yes
2N
support
Telephone mode
no
yes
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3.2 Function Licensing
Why are some features licensed?
Because we did not want every single customer who purchases our intercom, to pay
for all the advanced features we offer. We believe that most applications can do with
basic level, so the users do not need to pay for features they do not use.
Which features are licensed and what licence types are there?
Some 2N Helios IP functions are unavailable until a valid licence key is entered (refer
to the Licence subsection). The following types of licences are available:
Enhanced Audio (Part No. 9137905)
Enhanced Video (Part No. 9137906)
Enhanced Integration (Part No. 9137907)
Enhanced Security (Part No. 9137908)
Gold (Part No. 9137909)
G.729 (Part No. 9137902)
InformaCast (Part No. 9137910)
NFC (Part No. 9137915)
The G.729 licence allows the audio codec G.729 to be used.
The InformaCast licence allows the SingleWire InformaCast protocol to be used.
2N
® Helios IP Verso, Vario, Force, Safety and Video Kit do support this licensing
scheme in full. User only needs to observe which licences really make sense for him –
for example, Enhanced Video licence for intercom without camera does not help
® Helios IP Vario with display already comes with preloaded Gold licence, so
the only possible upgrades are G.729 and InformaCast. 2N® Helios IP Audio Kit does
much. 2N
support all licences except for G.729.
The NFC licence enables authentication via NFC-equipped mobile phones for selected
13 MHz RFID card reader models.
No licensed features are available for the 2N
® Helios IP Uni or 2N® Helios IP Base
model.
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The table below includes the functions that need to be activated by the licence keys
corresponding to the above mentioned licences. The licences can be combined
arbitrarily.
Property/Licence
Enhanced
Enhanced
Enhanced
Enhanced
NFC
Gold
Audio
Video
Integration
Security
User sounds
•
•
Automatic audio test
•
•
Noise detection
•
•
Audio/video streaming (RTSP
•
•
External IP camera support
•
•
ONVIF support
•
•
PTZ function support
•
•
Motion detection support
•
•
Extended switch setting
•
•
HTTP API (see note below)
•
•
Automation functions
•
•
E-mail sending
•
•
•
•
FTP client
•
•
SNMP client
•
•
(Profi)
Server)
options
(SMTP Client)
Automatic update (TFTP
/HTTP Client)
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Property/Licence
Enhanced
Enhanced
Enhanced
Enhanced
NFC
Gold
Audio
Video
Integration
Security
TR-069
•
•
802.1x support
•
•
SIPS (TLS) support
•
•
NFC support
•
•
SRTP support
•
(Profi)
What other products follow this licence scheme?
2N
® SIP Speaker, which already comes with preloaded Gold licence, so the only
possible upgrades are G.729 and InformaCast.
2N
®
Access Unit, which already comes with preloaded Security and Integration
®
Access Unit. Please note that the NFC licence has a different ordering number for 2N®
licences, so the only upgrade is NFC licence. Other licences are not applicable to 2N
Access Unit: 916012.
Note
Full HTTP API function is available with the Gold or Enhanced
Integration licence only. Only Camera API and Switch API are available
without this licence.
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Note
Extended switch setting options – call/quick dial button switch
activation, switch time profile.
How do I get the licence?
Licences are generated by 2N according to the particular serial number. After you
decide which licence you want, you need to get the serial number of your unit and
contact your distributor for the licence key.
The licence itself comes as a key, alphanumeric string, so it can be easily sent via email
and copied and pasted into the intercom.
Licences are not limited in time. Once you have a licence, you have it for good.
In order to activate the licence, you need to log in to the intercom web interface and
paste the licence key into the System / Licence field. When you click Save, the
licensed features are immediately activated.
Tip
FAQ: License for 2N Helios IP – How to get it
Can I have a demo licence?
Yes, there is an option for an 800-hour trial Gold licence period during which you can
try the licensed features. By default, this demo is disabled - enable it via the web
interface of the particular intercom in the System / Licence menu. There is a
countdown timer showing the remaining time after which all the licensed features will
be disabled again.
There is no trial for G.729 and InformaCast licences.
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4. Signalling of Operational
Statuses
2N Helios IP generates sounds to signal switching and changes of operational
statuses. Each status change is assigned a different type of tone. See the table below
for the list of signals.
Note
Signalling of some of the above mentioned statuses can be modified;
refer to the User Sounds subsection.
Tone
Meaning
User activated
This tone signals entering of the user activation code. The activation code is
used for user (user's position) activation. Refer to the Users subsection for
the activation code settings.
User deactivated
This tone signals entering of the user deactivation code. The deactivation
code is used for user (user's position) deactivation. A deactivated user may
not be called but the call can, if necessary, be forwarded to a deputy if
defined. Refer to the Users subsection for the deactivation code settings.
Profile activated
This tone signals profile activation. This function helps enable alerting of a
user group in an office, for example. Refer to the Profile subsection for the
activation code settings.
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Tone
Meaning
Profile deactivated
This tone signals profile deactivation. This function helps, for example,
disable alerting of a user group in an office and routing calls either to a predefined phone number (porter's lodge, e.g.) or user mobile phones. Refer to
the Profile subsection for the deactivation code settings.
Call prolongation confirmation signalling
Calls are time-limited in 2N Helios IP for security reasons (protection against
blocking). Refer to the Miscellaneous subsection for details.
Internal application launched
The internal application is launched upon 2N Helios IP power up or restart.
A successful launch is signalled by this tone combination.
Connected to LAN, IP address received
2N Helios IP logs in upon the internal application launch. A successful LAN
login is signalled by this tone combination.
Disconnected from LAN, IP address lost
This tone signals UTP cable disconnection from 2N Helios IP. Disconnection
is signalled by this tone combination.
Invalid telephone number or invalid switch activation code
2N Helios IP allows the user to dial an extension number directly using the
keypad or enter the door unlocking code. An invalid code is signalled by
this tone sequence.
Default reset of network parameters
Upon power up, a 30 s timeout is set for the default reset code entering.
Refer to the Device Configuration subsection in the 2N Helios IP Installation
Manual for details.
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Tone
Meaning
Call end signalling
2N Helios IP enables the user to set a call end timeout to avoid call blocking.
Press a key on your VoIP phone to extend the call time during this timeout.
Connected VoIP phone
This short tone signals successful connection between a VoIP phone and 2N
Helios IP.
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5. Intercom Configuration
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Start Screen
The start screen is an introductory overview screen displayed upon login to the
intercom web interface. Use the back arrow
in the left-hand upper corner of the
following web interface pages to return to this screen anytime.The screen header
includes the intercom name (refer to the Display Name parameter in the Services /
Phone / SIP menu). Select the web interface language with the CZ and EN buttons.
Press the Log out button in the right-hand upper corner to log out.
The start screen is also the first menu level and quick navigation (click on a tile) to
selected intercom configuration sections. Some tiles also display the state of selected
services.
Tip
Video Tutorial: New web interface of 2N® Helios IP intercoms
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Configuration Menu
The 2N
® Helios IP configuration includes 5 main menus: State, Directory, Hardware,
Services and System including submenus; see below.
Status
Device – essentials on the intercom
Services – information on active services and their states
Licence – current states of licences and available intercom functions
Directory
Users – settings for user phone numbers, quick dial buttons, access cards and
switch control user codes
Time Profiles – time profile settings
Access Cards – access card settings
Hardware
Switches – electric lock, lighting, etc. settings
Audio – audio, signalling, etc. volume control, microphone parameters
Camera – internal camera, external IP camera settings
Keyboard – button and keyboard settings
Buttons - user speed dial settings
Display – basic display settings
Card Reader – card reader, Wiegand interface settings
Extenders – 2N® Helios IP Verso extender settings
Services
Phone – telephone and SIP connection settings
Streaming – audio/video streaming settings (ONVIF, RTSP, Multicast, etc.)
Onvif – Onvif settings
E-Mail – E-mail sending and SMTP connection settings
Automation – flexible intercom settings according to the user's requirements
HTTP API – HTTP API authorisation settings
User Sounds – user sound settings and upload
Web Server – web server and access password settings
Audio Test – automatic audio test settings
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Audio Test – automatic audio test settings
SNMP – SNMP settings
System
Network – LAN connection settings, 802.1x, packet capturing
Date and Time – real time and time zone settings
Licence – licence settings, trial licence activation
Certificates – certificate and private key settings
Auto provisioning – automatic firmware and configuration update settings
Syslog – syslog message sending settings
Maintenance – backup and configuration reset, firmware update
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5.1 Status
The Status menu provides clear status and other essential information on the
intercom. The menu is divided into five tabs: Device, Services, Licence, Access Log and
Events.
Device
The Device tab displays basic information on the intercom model, its features,
firmware and bootloader versions and so on.
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Services
The Services tab displays the status of the network interface and selected services.
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Licence
The Licence tab displays the list of licensed functions of the intercom including their
current availability (on the basis of a valid licence key entered in the System | Licence
menu).
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Access Log
The Access Log tab displays the last 10 records on applied cards. Each record includes
the card tapping time, card ID and type and description details (validity, card owner,
etc.).
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5.2 Directory
Here is what you can find in this subsection:
5.2.1 Users
5.2.2 Time Profiles
5.2.3 Holidays
5.2.4 Access Cards
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5.2.1 Users
The Users list is one of the crucial parts of the intercom configuration. It contains user
information relevant for such intercom functions as quick dialling, RFID card/code
door unlocking, missed call e-mails and so on.
The Users list contains up to 1999 users (variable in the 2N Helios IP models) –
typically, each user is assigned just one item (position 1 to 1999).
The Users list includes the users that can be called via the quick dial buttons and the
users that are assigned the RFID card, code, etc. access to the building.
Use the Hardware / Buttons menu to assign the quick dial users. By default, button 1 is
assigned to position 1 in the user list, button 2 to position 2 in the phone book, etc.
You can change the user and button settings as necessary. Most of the 2N Helios IP
intercoms are equipped with one or more quick dial buttons. Refer to the Installation
Manual of your intercom model for the quick dial button count and extending options.
Every record in the Users list includes the following parameters:
Name – a mandatory parameter for easier user search, for example.
E-mail – user e-mail address for sending missed call information. You can enter
more e-mail addresses separated with commas.
Virtual number – number to be used for user calling via a numeric keypad. The
number can have 2 to 4 digits. Virtual numbers are not associated with user
telephone numbers. They are included in an independent numbering plan
allowing you to withhold user telephone numbers, especially in installations
where the quick dial button count is insufficient. The visitor enters a virtual
number via the numerical keypad and presses the * key. You are recommended
to place a clear user/virtual number list nearby including simple instructions for
use to facilitate this type of user calls. Enable this function in the Dial by Numeric
Keypad in the Hardware / Keyboard menu. The following options are available:
User phone numbers – enter up to three user numbers to be called sequentially
in predefined time intervals or at the same time (group calls). You can assign a
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time profile and the address of the PC on which the 2N
®
Helios IP Eye
application is running to display the intercom camera image before call
answering, for example.
Disabled – no user number can be entered via the numeric keypad.
User virtual number – enter the user virtual number via the numeric keypad
and press * to start the call.
User position number – enter the user position (01 – 1999) via the numeric
keypad and press * to start the call. This original FW 2.10 option is no more
recommended due to potential user management troubles.
User switch codes – enter the switch activating user codes (door lock activation,
e.g.). A time profile can be assigned to each code.
User cards – enter the user-defined access cards with/without a time profile.
Enable/disable double authentication (valid user card + switch activating code)
for each user.
User activation and deactivation codes – enter the user-defined codes to activate
/deactivate speed dial and virtual number calling. Calls to a deactivated user are
automatically forwarded to the User deputy.
Refer to the Directory / Users menu for the Users settings. Use the navigation panel
for selecting the user positions easily and arrows for scrolling pages. Or, you can enter
the position number and push
user's name, push
to move to the position quickly. If you know the
to find its position.
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List of Parameters
Position enabled – enable calling to this user position.
Name – enter the user name for the selected user position. This parameter is
optional and helps you find items in the user list more easily.
Photo – add a photo for display. Click on the image to select a file with the
photo saved on the disk or scan an image via a web camera connected to the
PC. This parameter is available in display-equipped models only.
E-mail – enter the user E-mail to which information on missed or successful calls
can be sent. Refer to the E-Mail subsection for more details.
Virtual number – select a number to be used for user calling via a numeric
keypad. Enable this function in the Dial by Numeric Keypad in the Hardware /
Keyboard menu.
Authentication mode - set card + numeric code authentication for a user: apply a
valid user card and then enter one of the switch activating codes (within ten
seconds after tapping) to activate the switch in this mode.
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You can assign up to three user phone numbers to each user position. In case the user
is inaccessible on one number, the following number will be dialled after a ringing
timeout. Enable the Parallel call to following number to enable dialling multiple
numbers simultaneously. The phone number validity can also be time profile-limited.
Phone number – enter the phone number of the station to which the call shall be
routed. Enter the address sip:[user_id@]domain[:port] for Direct SIP calling, e.g.:
sip:200@192.168.22.15 or sip:name@yourcompany. Enter device:device_name for
calls to the 2N
® Helios IP Mobile application. Set the device name in the mobile
application. Enter /1 or /2 behind the phone number to specify which SIP
account shall be used for outgoing calls (account 1 or 2).
Time profile – assign a time profile to each phone number to define the number
validity. If the profile in inactive, the phone number is not used and the following
phone number is dialled if defined.
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Helios IP Eye address – set the address of the PC to be sent a special UDP
message on each active user phone number call. With the aid of this message,
the 2N
® Helios IP Eye application displays the camera image screen for those
users who are not provided with a display-equipped videophone. Enter the
address as follows: domain[:port1][:port2], e.g.: computer.yourcompany.com or
192.168.22.111. The port1 and port2 parameters are optional and are used in case
there is Network Address Translation (NAT) between the PC and intercom and
the addresses have to comply with the router or another NAT-executing device.
The port1 (default value: 8003) parameter defines the destination port for the
UDP messages sent to 2N
®
Helios IP Eye. The port2 (default value: 80)
parameter defines the destination port for the 2N
® Helios IP Eye – intercom
HTTP communication.
Note
The 'Helios IP Eye Address' function is available in selected 2N Helios IP
models only (refer to the model and licence overview).
When Enhanced Integration is not licensed on a device, it is possible to
control the locks only when a call is in progress. If a call with user, who
has 2N
®
Helios IP Eye address filled in, is in progress, no licence is
needed to control the locks.
Tip
FAQ: 2N
® Helios IP Eye - How to set
Tip
Video Tutorial: SW application for IP intercoms - 2N
® Helios IP Eye
Parallel call to following number – enable group calling, i.e. calling to more phone
numbers at the same time. You can call the first two numbers, the last two
numbers, or all of the three user numbers in parallel. Answering one call
automatically terminates the other calls.
Parallel call to following deputy – extend group calling to include the User
deputy.
User deputy – select a user to which the user calls will be routed in the event of
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User deputy – select a user to which the user calls will be routed in the event of
inaccessibility. Enter user position number or use search button. The deputy
setting is applied when the user fails to answer the call to any of its phone
numbers within the predefined timeout, or if the user numbers are inaccessible
for other reasons (time profiles, user deactivation).
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Note
The User Deputy function is available in selected 2N Helios IP models
only (refer to the model and licence overview).
Each intercom user can be assigned its activation/deactivation code for call routing
purposes. If a user is deactivated, calls are routed not to its phone numbers but to the
predefined user deputy at inaccessibility.
User activation code – set a private user activation code: up to 16 characters
including digits 0-9 only. If the user activation code is the only code defined or
the activation and deactivation codes are identical, the activation code is used
both for user activation and deactivation.
User deactivation code – set a private user deactivation code: up to 16
characters including digits 0-9 only.
User current state – select the current state of the user.
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Each user can be assigned a private switch activation code. The user switch codes can
be arbitrarily combined with the universal switch codes defined in the Hardware |
Switches menu. If the codes are identical with the codes already defined in the
intercom configuration, the
mark will appear at the colliding codes.
Code – set a private user switch activation code: up to 16 characters including digits 0–
9 only.
Time profile – assign a time profile to the switch code to define the code validity.
If the time profile is inactive, the switch will not be activated by the code . If
multiple time profiles are assigned to a code, the code is valid only if one of the
profiles is active at least.
Each of the intercom users can be assigned one access RFID card. Refer to the Access
Cards subsection for details.
Card ID – set the user access card ID: 6–32 characters including 0–9, A–F. Each
user can be assigned just one access card. When a valid card is tapped on the
reader, the switch associated with the card reader gets activated. If the double
authentication mode is enabled, the switch can only be activated using both a
card and numeric code.
Time profile – assign a time profile to the user access card to define the card
validity. If the time profile is inactive, th e user access card will be detected as
invalid. If multiple time profiles are assigned to a card, the card is valid only if
one of the profiles is active at least.
Tip
The user card ID can also be entered via an external USB card reader
(Part No. 9137421E).
Press
and swipe the card through the USB card reader. The card
number will be automatically entered into the Card ID field.
Make sure that a PC driver is installed to make the USB card reader work
properly. Refer to www.2n.cz.
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Auth ID – set a unique mobile device/user identifier. The parameter value is
automatically generated for pairing. You can move Auth ID to another user or
copy it to another device in the same location.
Time profile – assign a time profile to user Auth ID to control its validity. If the
profile is inactive, the user Auth ID is considered invalid. If assigned multiple
profiles at the same time, Auth ID is valid only if one of the profiles is active at
least.
Pairing state – display the current pairing state (Inactive, Waiting for pairing, PIN
validity expired or Paired).
Pairing valid until – display the date and time of the generated authorisation PIN
validity end.
Pairing via Bluetooth Module in Intercom
To pair a mobile phone with the user:
1. Click
at Auth ID to start pairing for the selected user account.
2. A dialogue window with the PIN code is displayed.
3. Find the appropriate reader in the 2N
® Mobile Key application and press Start
pairing.
4. Enter the code from item 2 into the input field.
5. Pairing is completed.
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USB RFID Card Reader
It is possible to read the card ID via an RFID card reader. Proceed as follows:
1. Go to the 2N Helios IP USB Driver settings.
2. Set up the COM port for the connected reader.
3. Press the Read button via the 2N Helios IP web interface.
4.
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4. Tap the card on the card reader.
5. The card ID is successfully read.
Do not forget to save the configuration.
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5.2.2 Time Profiles
Such intercom functions as outgoing calls and RFID card/numeric code access, for
example, can be time-limited by being assigned a time profile. By assigning a time
profile you can:
block all calls to a selected user beyond the set time interval
block calls to selected phone numbers beyond the set time interval
block RFID access for a user beyond the set time interval
block numeric code access for a user beyond the set time interval
block switch activation beyond the set time interval
Assign a time profile according to a week time sheet to define availability of the
selected function. Just set from-to or days in the week on which the function shall be
available. 2N Helios IP helps you create up to 20 time profiles (depending on the 2N
Helios IP model) that can be assigned to the function; refer to the Users, Access Cards
and Switches settings.
The time profiles are defined not only using the week time sheet but also manually
with the aid of special activation/deactivation codes that you can assign to them after
arriving in/before leaving your office, for example. Enter the activation/deactivation
codes using the numeric keypad of your intercom or phone (during the intercom call).
Refer to the Directory / Time Profiles menu for the time profile settings.
List of Parameters
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Profile name – enter a profile name. This parameter is optional and helps you
find items in the time profile list and select profiles in the switch, card and phone
number settings more easily.
This parameter helps you set time profiles within a week period. A profile is active
when it matches the set intervals.
If a day is marked as holiday (refer to Directory Holidays), the last table row (Holiday)
is applied regardless of the day in a week.
Make sure that the real time settings are correct (refer to the Date and Time
subsection) to make this function work properly.
Note
You can set any number of intervals within a day: 8:00–12:00, 13:00–17:
00, 18:00–20:00, e.g.
To make a profile active for the whole day, enter one day-covering
interval: 00:00–24:00.
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Profile activation code – set the profile activation code: 16 characters including
digits 0–9 only. If the activation code is the only code defined or the activation
and deactivation codes are identical, then the activation code is used both for
profile activation and deactivation.
Profile deactivation code – set the profile deactivation code: 16 characters
including digits 0–9 only.
Profile current state – select the current state of the user.
Note
If the profile activation/deactivation code is not defined, the profile state
is based on the time sheet exclusively.
If you apply a time profile together with the activation/deactivation
code, the profile will be active only if the time condition is met and the
profile is code-activated at the same time.
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5.2.3 Holidays
Here select the bank holidays (including Sundays). You can assign them different time
intervals than to working days in their time profiles.
You can set holidays for the coming 5 years (click the year number at the top of the
screen to select a year). A calendar is displayed for you to select/unselect a holiday.
Fixed (annual) holidays are marked green and variable holidays (valid for the
particular year only) are blue. Click a date once to select a fixed holiday, click twice to
select a variable holiday and click for the third time to remove the holiday from the
holiday list.
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5.2.4 Access Cards
Each intercom user can be assigned one or more access RFID cards. Typically, the
card ID is included in the users list together with such user data as phone numbers, Email address and so on. Or, you can define the RFID cards in the Installed Cards list,
which defines a limited number of unassigned cards reserved for visitors, for example.
You can manage – add, remove and modify items – the list of installed cards manually
via the intercom configuration interface. The main advantage of this list is the option
to add/remove using the Service plus/minus cards without accessing the
configuration interface. Unlike the users list with its up to 1999 positions, the Installed
Cards may contain only 10 cards.
To add a card to the list, apply the plus card and then tap the card to be added on the
reader. The RFID card will be added if the list in not full and does not include the card
yet. To remove a card from the list, apply the minus card and then tap the card to be
removed on the reader. The RFID card record will be cancelled and access via this
card will be blocked.
Service cards help you add/remove cards to/from the list. Enter their IDs in the Plus
Card ID and Minus Card ID fields in the Service Cards: 6–32 characters including 0–9,
A–F (i.e. hexadecimal number of the length of 24 to 128 bits). The number of
characters in the card ID can be different in different card types. However, it holds
true that cards of one and the same type have identically long IDs.
If your external card reader is connected to the intercom via the Wiegand interface,
the card ID is shortened to 6 or 8 characters for transmission (depending on the
transmission parameters). If you apply a card to the reader, you will receive a
complete ID, which is typically longer (8 chars or more). The last 6 or 8 characters,
however, are identical. This is useful for comparing card IDs with the intercom
database: if the IDs to be compared have different lengths, they are compared from
the end and match has to be found in 6 characters at least. If they have identical
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lengths, all the characters are compared. This ensures mutual compatibility of the
internal and external readers. Go to the Directory / Access Cards / Records menu to
identify whether the card was tapped on the internal or external reader.
All cards applied via the reader or the Wiegand interface are recorded. Refer to the
Status / Access Log menu for the last 10 cards including the card ID/type, card
tapping time and other information if necessary. With small systems, you can make a
trick to enter card IDs: tap the card on the intercom reader and find it in the Access
Log. Double-click to select the card ID and push CTRL+C. Now that you have the card
ID in your box, you can insert it with CTRL+V in any intercom setting field.
Having been read, the card ID is compared with the intercom card database. If the
card ID matches any of the cards in the database, the appropriate action will be
executed: switch activation (door unlocking, etc.). To change the switch number to be
activated, use the Associated Switch parameter in the Hardware / Card Reader menu (
® Helios IP Vario, Force, Safety models) or the Associated Switch parameter in the
Hardware / Modules menu of the card reader module (2N® Helios IP Verso model).
2N
Refer to the Directory / Access Cards menu for the access card settings.
List of Parameters
Cards
Plus card ID – enter the service card ID for adding cards to the Installed cards: a
sequence of 6–32 characters including 0–9, A–F.
Minus card ID – enter the service card ID for removing cards from the Installed
cards: a sequence of 6–32 characters including 0–9, A–F.
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Card ID – enter the access card ID: a sequence of 6–32 characters including 0–9,
A–F.
Time profile – assign a time profile to the user access card to define the card
validity. If the time profile is inactive, the user access card will be detected as
invalid.
Description – enter such information as the card owner name and similar. The
description gets displayed in the Records menu whenever the card is applied
and helps you find the card list items more easily without affecting the intercom
function.
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5.3 Hardware
Here is what you can find in this section:
5.3.1 Switches
5.3.2 Audio
5.3.3 Camera
5.3.4 Keyboard
5.3.5 Buttons
5.3.6 Backlight
5.3.7 Display
5.3.8 Card Reader
5.3.9 Digital Inputs
5.3.10 Extenders
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5.3.1 Switches
Switches provide a very flexible and efficient control of such intercom peripherals as
electric door locks, lighting, additional ringing signalling, and so on. 2N Helios IP allows
you to configure up to 4 (depending on model types) independent all-purpose
switches.
A switch can be activated:
by entering the valid code via the intercom numeric keypad or receiving a DTMF
sequence during a call.
by tapping a valid RFID card on the reader.
with a predefined delay after another switch activation.
by an incoming or outgoing call 1).
by pressing a quick dial button 1).
by receiving the HTTP command from another LAN device 1).
via Automation using the Action.ActivateSwitch action.
Switch activation can be blocked by an appropriately selected time profile if necessary.
If a switch is active, you can:
activate any logical output of the intercom (relay, power output).
activate the output to which the 2N
®
Helios IP Security Relay module is
connected.
send an HTTP command to another device.
The switch can work in the monostable or bistable mode. The switch is switched off
after a timeout in the monostable mode, and switched on with the first activation and
off with the next activation in the bistable mode.
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The switch signals its state:
by a programmable beep or a predefined user sound.
by a LED indicator if available in the intercom model.
by an open-door icon on the display if available in the intercom model.
List of Parameters
Switch enabled – enable/disable the switch globally. When disabled, the switch
cannot be activated by any of the available codes (including user switch codes),
by a call or quick dial button.
Switch mode – set the monostable/bistable mode for the switch. The switch is
switched off after a timeout in the monostable mode, and switched on with the
first activation and off with the next activation in the bistable mode.
Switch-on duration – set the switch-on time for a monostable switch. This value
is not applied in the bistable mode.
Time profile – assign the switch a time profile to enable switch-on. If the time
profile is inactive, the switch cannot be activated by a code, call or quick dial
button.
Distinguish on/off codes – set a switch code mode in which odd codes (1, 3 ....)
are used for switch activation and even codes (2, 4 ...) are for switch
deactivation. This mode can only be used if the switch is set to the bistable
mode.
"Test the switch" button – activate the switch manually to test its function, e.g.
an electric lock or another device connected.
Note
Switch time profiles are available with the Gold or Enhanced Integration
licence only.
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Controlled output – assign an electric output to the switch. Choose one of the
available intercom outputs: relay, power output, extender output. If you select
None, the switch will not control any electric output but can control external
equipment via HTTP commands.
Output type – if you use the 2N
® Helios IP Security Relay module, set the output
type to Security. In the Security mode, the output works in the inverse mode, i.e.
remains closed and controls the 2N
® Helios IP Security Relay module using a
specific pulse sequence. If you use the inverse mode (i.e. the door is locked
when voltage is applied), set the inverse output type.
Note
2N
® Helios IP Vario – be sure to set the internal power supply and
switching relay on the configuration connector.
2N
® Helios IP Force – the security relay is connected to the DOOR + and
- terminals.
The table above includes a list of universal codes that help you activate switches from
the phone or intercom keypad. Up to 10 universal codes can be defined for each
switch (depending on the particular intercom model).
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Code – enter a numeric code for the switch. The code must include 2 characters
at least but we recommend you to use four characters at least to make the code
accessible from the intercom numeric keypad. Codes 00 and 11 cannot be
entered from the numeric keypad. Confirm the code with *. The code length is
up to 16 characters.
Accessibility – block the switch activation code entering from the intercom
numeric keypad or your phone.
Time profile – assign a time profile to the switch code for validity control.
The zone code is an access code shared by a group of intercoms for switch 1
activation from the keypad.
Code – enter a numeric code for the switch. The code must include 2 characters
at least but we recommend you to use four characters at least to make the code
accessible from the intercom numeric keypad. Codes 00 and 11 cannot be
entered from the numeric keypad. Confirm the code with *. The code length is
up to 16 characters.
Time profiles – assign a time profile to the switch code for validity control. The
switch can be activated only if one of its time profiles is valid at least.
Activation by call – enable switch activation by an incoming or outgoing call, for
example. During an outgoing call the switch is activated after SIP message 180
Ringing is received. The called party confirms ringing by this message. The
switch is active during the whole call in the bistable mode, and activated by the
call beginning and deactivated after the predefined switch-on duration in the
monostable mode.
Activation by quick dial button – assign a quick dial button to the switch. The
switch is activated whenever the button is pressed.
Activation by time profile – activate the switch by a pre-defined time profile. The
switch will remain active as long as the assigned time profile is active.
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Note
Activation by a quick dial button is available with the Gold or Enhanced
Integration licence only.
Sound signalling – set the sound signalling type for switch activation. Choose the
Short beep, Long beep (during the whole activation) or a User sound (refer to
the User Sounds subsection).
Display info – enable/disable signalling of an activated switch on the display.
Synchronise with – set switch synchronisation to enable automatic switch
activation after another switch activation with a predefined delay. Define the
delay in the Synchronisation delay parameter.
Synchronisation delay – set the time interval between synchronised activations
of two switches. The parameter will not be applied if the Synchronise function is
disabled.
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Note
The HTTP command sending is available with the Gold or Enhanced
Integration licence only.
Command sent upon activation – set the command to be sent to the external
device (WEB relay, e.g.) upon switch activation. The command is sent via the
HTTP (GET request) and must be as follows: http://ip_address/path. E.g.:
http://192.168.1.50/relay1=on.
Command sent upon deactivation – set the command to be sent to the external
device (WEB relay, e.g.) upon switch deactivation. The command is sent via the
HTTP (GET request) and must be as follows: http://ip_address/path. E.g.:
http://192.168.1.50/relay1=off
Tip
With an external relay, Part No. 9137410E, the following HTTP commands are
used:
To turn on the switch – http://ip_address/state.xml?relayState=1 (e.g.:
http://192.168.1.10/state.xml?relayState=1)
To turn on for pre-defined time (default value is 1.5 s) – http://ip_address
/state.xml?relayState=2 (e.g.: http://192.168.1.10/state.xml?relayState=2)
To turn off - http://ip_address/state.xml?relayState=0 (e.g.: http://192.
168.1.10/state.xml?relayState=0)
With an external relay, Part No. 9137411E, the following HTTP commands are
used (replace the X symbol with the relay number):
To turn on the switch – http://ip_address/state.xml?relayXState=1 (e.g.:
http://192.168.1.10/state.xml?relay1State=1)
To turn on for pre-defined time (default value is 1.5 s) – http://ip_address
/state.xml?relayXState=2 (e.g.: http://192.168.1.10/state.xml?relay1State=2
)
To turn off - http://ip_address/state.xml?relayXState=0 (e.g.: http://192.
168.1.10/state.xml?relay1State=0)
Legacy switch code – enable the option to activate the first-listed switch code
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Legacy switch code – enable the option to activate the first-listed switch code
from the phone without being confirmed with *. When this box is checked, first
code does not require confirmation by *. This setting does not apply to other
switch codes listed and to numeric keypad code activation, those must be
always confirmed by *. The Legacy switch code helps you keep back
compatibility with earlier 2N intercom models.
Note
The switch time profiles are available with the Gold or Enhanced
Integration licence only.
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5.3.2 Audio
All the 2N Helios IP models are equipped with a speaker or power amplifier output to
which an external loudspeaker can be connected. Set the phone call and state
signalling volume control in this configurat ion section. Set the Master volume to
control the master volume of the device: volum e of calls, signalling tones, etc. Set this
parameter according to the ambient noise level. If the noise level is not constant, use
the Adaptive mode to increase the master volume temporarily depending on the
ambient noise level.
Model
Master Volume
Vario
-12 db .. +0 dB (150mW)
Force/Safety 1W
-12 dB .. +6 dB (1W)
Force/Safety 10W
-12 dB .. +20 dB (10W)
Uni
-16 dB .. +2 dB (1W)
Verso
-8 dB .. +8 dB (2W)
Audio/Video Kit
-10 dB .. +10 dB
SIP Speaker
-10 dB .. +10 dB
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List of Parameters
Master volume – set the master volume for the entire system. This setting affects
the volume of phone calls and all signalling tones.
Adaptive volume – enable the adaptive volume mode in which the speaker
volume is adjusted automatically depending on the noise level of the intercom
installation site.
Maximum gain – set the maximum gain to be applied to the master volume in the
adaptive mode.
Sensitivity threshold – set the ambient noise threshold at which adaptive gain is
applied.
Current noise level – display the current ambient noise level.
Current adaptive gain – display the current adaptive gain of the master volume.
The value is determined by the difference of the Current noise level and
Sensitivity threshold and never exceeds the Maximum gain value.
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Ringtone volume – set the incoming call signal loudness.
Call-progress tone volume – set the dial, ring and busy tone volume. In case the
call-progress tones are automatically generated by the PBX, this setting will not
be applied.
Key beep volume – set the key beep volume. The volume values are relative
against the set master volume.
Warning tone volume – set the volume of warning and signalling tones described
in the Signalling of Operational Statuses section. The volume values are relative
against the set master volume.
Switch activation tone volume – set the volume of the switch activation tone.
The volume values are relative against the set master volume.
User sounds vol ume – set the volume of the user sounds to be played. The
volume values are relative against the set master volume.
Default audio input – set the default audio input (microphone, line input or audio
module input) to be used for phone calls and audio streaming.
Microphone input gain – set the microphone input gain.
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Microphone input gain – set the microphone input gain.
Line input gain – set the line input gain independently of the microphone gain
value.
Tip
Only at 2N
® Helios IP Audio Kit and 2N® Helios IP Video Kit is
possible to configure microphone gain.
The microphone/line input gain setting is connected with the input
signal level and type of external microphone installation. The wide
gain range (0 to 39dB for a microphone input and -6dB to 24dB
for a line input) should be sufficient for most installations. Set a
value to ensure good audibility and eliminate excessive acoustic
feedback at high loudspeaker volumes with subsequent signal
saturation on the microphone/line input and thus acoustic echo
cancellation (AEC) deterioration.
Acoustic feedback filter – set automatic suppression of acoustic feedback
(typically whistling) between the intercom speaker and phone handset if located
in close proximity to the intercom. This mode is disabled by default.
Switch on automatic detection of noise or microphone noise level threshold
exceeding. Process the threshold exceeding alarm using Event.NoiseDetected
and assign it to other user actions.
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Noise level threshold – set the microphone noise level threshold for alarm
setting.
Alarm start delay 0 set the time interval during which the signal must be above
the threshold to start alarm.
Alarm end delay – set the time interval during which the signal must be below
the threshold to stop alarm.
Noise level graph – display the signal level history. Red designates alarm
activation.
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5.3.3 Camera
This menu is only available in the 2N Helios IP models that are equipped with an
internal camera or can be connected to an external camera. The camera signal can be
streamed directly into the call via a videophone, sent by E-mail, streamed via ONVIF
/RTSP to another device (a video surveillance device, e.g.), or simply HTTP
downloaded from the intercom in the JPEG format.
The following video signal sources can be used:
an internal integrated camera or external analogue camera (2N
® Helios IP Video
Kit only)
a standard external IP camera supporting RTSP stream with codecs MJPEG (640
x 480 max resolution) or H.264 (640 x 480 Base Line Profile max resolution).
The recommended framerate is 15 frames per second in either case. Higher
frame rates may result in undesired effects (less smooth playing).
The Camera menu helps you set such camera parameters as brightness, colour
saturation and external IP camera login data if necessary. Refer to the Services /
Phone, Services / Streaming and Services / E-Mail menus for the video call/streaming
parameters.
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List of Parameters
Common Settings
Default video source – set the default video signal source. Choose Internal
camera (or an analogue camera connected to the intercom) or External IP
camera. The change of the default video signal source is applied to the RTSP
stream and HTTP API. In 2N
® Helios IP Eye it is required to enable the external
camera manually, even when there is no internal camera present in the device. If
no internal camera is connected to the intercom, External IP camera can only be
selected. If the external camera is not connected or configured properly, N/A is
displayed on a blue background.
PTZ control enabled – enable the PTZ (Pan-Tilt-Zoom) function to control the
camera display area during the call via DTMF (for 2N
® Helios IP Verso only) from
your IP phone numeric keypad. Click the * key to enable/disable the PTZ mode.
The meanings of the IP phone keys in the PTZ mode are as follows:
IP phone key
PTZ mode function
*
Enable/disable PTZ
1
Zoom in
3
Zoom out
2
Move cropped display up
4
Move cropped display to the left
6
Move cropped display to the right
8
Move cropped display down
5
Return to initial state
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Internal Camera
Brightness level – set the camera image brightness level.
Colour saturation – set the camera image colour saturation.
Camera mode – select suitable camera modes according to the current intercom
installation conditions (indoor/outdoor use). Choose variable image flicker
cancellation modes for indoor sites illuminated by artificial light. Or, set direct
sunshine suppression for outdoor applications.
Automatic framerate decreasing – enable automatic frame rate decreasing under
worsened illumination conditions to improve image quality by lowering the
frame rate.
Image trimming – the 2N
® Helios IP Force camera view angle allows you to scan
the largest area possible. Use this parameter to enable automatic camera image
trimming to eliminate the (sometimes annoying) view of the intercom frame.
Disable this function to get the maximum possible view angle. The parameter is
available in the 2N
® Helios IP Force models only.
Day/Night mode – set the camera day/night mode. The options are automatic
(controlled by the ambient light level), or permanently day or night mode.
Current mode – display the currently selected camera mode (day/night). in the
day mode, the camera uses an IR suppressing filter and infrared illumination is
disabled. In the night mode, the IR suppressing filter is disabled and infrared
illumination is on .
IR LED brightness level – set the infrared LED brightness level in the range of 0100% in several steps. Infrared illumination is automatically activated in night
mode. The IR LED brightness level settings are only available in the 2N
IP Verso and 2N
® Helios
® Helios IP Verso with HD camera models.
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Current IR LED brightness level – display the current IR LED brightness level
percentage. The level can automatically be decreased below the set value so
that the maximum power consumption cannot be exceeded (typically, when
multiple extenders are connected and PoE supply is used).
Note
This setting is only available in the models equipped with an external
analogue camera input.
Video input – choose one of the analogue camera inputs. You can change the
input by automation via the Action.SetCameraInput during operation.
Video standard – set the video standard for the camera connected. Modify the
value only if the automatic video standard detection does not work well (Auto
value).
Motion detection enabled – enable automatic motion detection via an internal
camera. Motion is detected by monitoring of a brightness change in the selected
image section in time. When objects move within the camera range, the selected
part of the image detects an activity, which can be expressed in percentage. If
the activity exceeds the upper limit, motion is detected and indicated as long as
the activity drops below the lower limit. Select the sensitivity thresholds and
detection area according to the requirements and installation site conditions.
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Sensitivity threshold– set the lower and upper sensitivity and hysteresis limits for
the motion detecting algorithm.
Detection area – set the rectangular detection area in the image.
Activity graph – display the activity history (image brightness changes)
including the upper/lower sensitivity thresholds.
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External Camera
External camera enabled – enable RTSP stream download from the external IP
camera. Complete the valid RTSP stream address or the username and password
to make the function work properly.
RTSP stream address – enter the IP camera RTSP stream address:
rtsp://camera_ip_address/parameters. The parameters are specific for the
selected IP camera model. If you choose another 2N Helios IP intercom for the
external camera, enter http://ip_address/mjpeg_stream or http://ip_address
/h264_stream.
Username – enter the username for the external IP camera authentication. The
parameter is obligatory only if the external IP camera requires authentication.
Password – enter the external IP camera authentication password. The
parameter is obligatory only if the external IP camera requires authentication.
Local RTP port – set the local UTP port for RTP stream receiving.
Tip
FAQ: External camera - How to set it in 2N® Helios IP
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The Camera Preview window displays the current image received from an external
camera. If the external camera is disconnected or configured incorrectly, the N/A
characters are displayed on a blue background.
The External IP Camera Log displays the RTSP communication with the selected
external IP camera including failures and error states if any.
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5.3.4 Keyboard
This configuration section helps you set the numeric keypad and quick dial button
functions. 2N Helios IP allows you to:
use the numeric keypad for dialling common phone numbers
use the numeric keypad for dialling a user position
use the numeric keypad for entering the access code for door unlocking, e.g.
set the # function
set the timeout for entering codes and phone numbers
set the function of the buttons and keys of the connected 2N
® Helios IP Audio
/Video Kit units
List of Parameters
Basic Settings
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Dial by numeric keypad – enable user calling via the numeric keypad by entering
the user position/virtual number and pressing *.
Hang up by numeric keypad – enable termination of the active call by the # key
(or the key with a red phone at Verso). If the call was initiated by a quick dial
button, the same button has to be repressed; refer to the Button function during
call parameter.
Timeout for entering numbers – set the maximum interdigit timeout for code or
phone number dialling via the intercom numeric keypad. When you enter a
number in the Telephone mode, i.e. after
(or
on the 2N® Helios IP Verso
keypad) is pressed, and keep the maximum number length as set in the
Maximum number of dialled digits, the dialling will be confirmed automatically
when this timeout expires as if
(or
for 2N
® Helios IP Verso) was pressed. If
you dial a user position, virtual number or switch activation code, the dialling will
be rejected after this timeout unless confirmed with
(
or
in 2N® Helios IP
Verso depending on the required function). Set the code entering limit in the
range of 3–15 s.
Telephone mode enabled – enable call setup to phone numbers dialled via the
intercom numerical keypad. Set up a call as follows: press
phone_number
(or
phone_number
for 2N
®
for 2N
® Helios IP Verso). If you do not press
Helios IP Verso) as the terminating character, the dialling will be
confirmed automatically when the code entering timeout expires as if
for 2N
(or
(or
® Helios IP Verso) was pressed.
Maximum number of dialled digits – set the maximum count of digits for a phone
number in the Telephone mode. When this limit is reached, the number is dialled
automatically without pressing *.
Keyboard Mapping
The 2N
® Helios IP Audio Kit and 2N® Helios IP Video Kit models are equipped with
eight terminals for up to 16 external buttons or a keypad. The functions can be set for
each button separately.
The buttons and their settings are arranged in a matrix of 4 columns x 4 rows; see the
figure below.
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The figure below shows the default button settings.
You can assign one function to each matrix position: numeric keypad keys 0 through
9, *, # or one of the quick dial buttons 1–16.
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5.3.5 Buttons
Assign the Directory / Users users to the quick dial buttons. By default, all available
intercom buttons are assigned to the listed users. A non-assigned button can be used
for automation or switch activation, for example.
Button function during call – set the quick dial button function during a call. You
can only set the button that initiated the call. The following options are available:
None – button pressing does not affect the call setup or active call.
Hang up – button pressing terminates the call setup or active call.
Dial the following – button pressing initiates dialling of the following user
number in the users list. This accelerates the dialling process in case the
user is inaccessible on some of its phone numbers.
Flash – button pressing sends a special DTMF character (FLASH) into the
current call, to which the connected PBX can response with the selected
action.
Restore network settings by buttons – enable restoration of the default network
settings by pressing a sequence of the quick dial buttons after the intercom
restart as described in the Device Configuration subsection in the Installation
Manual of the respective model.
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The bulk editing function is available in intercom models with more than 3 buttons.
Reset – reset the default button values, i.e. assign button 1 to position 1, button 2
to position 2, etc.
Clear – remove all button assignments.
Display the list of all potentially available intercom buttons including those that are
physically absent. In some intercom models ( 2N
® Helios IP Vario , 2N® Helios IP Verso
), the button list is divided into 8/5-item groups corresponding to the button
extending modules. Enter the user list position number or click
to search a user by
the name easily.
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5.3.6 Backlight
This tab helps you control the backlight level of nametags, buttons and brightness of
signalling LEDs.
If equipped with an ambient light level sensor, the intercom automatically chooses the
suitable backlight level within the set range of values. The selected intercoms allow
you to control the backlight brightness of name tags (buttons) and signalling LEDs
(illuminated pictograms). Refer to the table below:
Property/Model
Verso
Base
Vario
Force
Safety
Uni
Audio
Video
Kit
Kit
Backlight level control
Yes
Yes
Yes
No
Ambient light level sensor
Yes
No
No
No
Independent name tag and
Yes
Yes
No
No
LED backlight level control
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Brightness during day – set the LED brightness percentage value for the day
mode.
Brightness during night – set the LED brightness percentage value for the night
mode . If the Brightness during day and Brightness during night are set to one
and the same value, the ambient light level is ignored.
Current brightness – display the current LED brightness value automatically
selected according to the ambient daylight level.
Poznámka
The brightness parameters affect the function, power consumption and
general appearance of your device. A high nametag and button
backlight value may, if the ambient light level is low, dazzle the persons
standing in front of the intercom and, in general, increase the power
consumption of the device. A low LED brightness value, on the other
hand, may, if the intercom is placed in direct sun, result in a lower LED on
/off contrast and potential LED state identification problems.
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5.3.7 Display
Some intercom models (2N
® Helios IP Vario, 2N® Helios IP Verso) can be equipped
with a colour LCD display. The device state is displayed (call progress, door opening,
etc.) and the following modes are available:
Name Tags – display up to 4 selected users from the phonebook in the digital Name
Tags mode. Each of the users is assigned one of the 4 buttons located on the display
sides. Press a button to activate a call to the selected user.
Phonebook – display a configurable list of users. Use the numeric keypad buttons
(arrows) to go through the user list. You can create practically any count of nested
groups within the user list and add any count of users to each group.
Slideshow – display a slideshow showing a set of recorded images after a defined idle
time. The automatic switching time can be configured.
List of Parameters
Display (for 2N ® Helios IP Vario only)
Display enabled – enable this parameter to automatically display the name tags,
phonebook and slideshow if necessary. When this parameter is disabled, the
images recorded via HTTP API are displayed only (refer to the HTTP API
documentation).
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Language – set the language for the texts to be displayed. Choose one of the
seven pre-defined languages: English, Spanish, German, French, Russian, Italian
and Czech. If you do not choose any of the available languages, select the User
language and create a localisation file of your own; see below.
Original language – download a preset XML file with all the texts to be displayed.
User language – record, remove and load a localisation file of your own.
User font – record, remove and load a font of your own for the texts to be
displayed. Keep the TTF format and make sure that the file does not exceed 4
MB.
Note
If none of the pre-defined languages is convenient for you, proceed as
follows:
Download the original language file (English).
Modify the file using a text editor (replace the English texts with
your own ones).
Upload the modified localisation file to the intercom.
Set Language Settings | Language to Custom.
Check and correct if necessary the texts on the intercom display.
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Phonebook search mode – set the Phone Book searching mode. You can search
users either according to the first username characters (Prefix only) or an
arbitrary incidence of the selected characters in the username (Arbitrary
incidence).
Slideshow screen activation timeout – set the maximum idle time (i.e. during
which the user does not control the device via the buttons or numeric keypad) in
which the Slideshow mode will be activated automatically.
Slideshow transition time – set the image displaying time in a slideshow.
Nametags screen activation timeout – set the maximum idle time (i.e. during
which the user does not control the device via the buttons or numeric keypad) in
which the Phonebook mode will be switched to the Name Tags mode. You can
also press the Back button to the left to return to the Name Tags mode.
Floor and flat dialling mode – activate a special display to view floors and
apartments instead of the phonebook and name tags. Enter a two-digit floor
number via the numeric keypad and press one of the A - F buttons on the
display sides to make the intercom dial the phonebook position defined by the
selected floor number and button. The phonebook position is calculated as 6 x
floor number + N, where N is 0 for A, 1 for B, 2 for C, and so on.
Display (for 2N ® Helios IP Verso only)
Language – set the language for the texts to be displayed. Choose one of the
seven pre-defined languages: English, Spanish, German, French, Russian, Italian
and Czech .
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Phone book displayed – enable/disable display of the phone book function.
Keypad displayed – enable/disable display of the keypad function.
Dial numbers by keypad – set number dialling via the keypad on the display. The
following options are available:
Disable – disable the keypad dialling function.
User position number – enable user dialling by its phone book position via
the keypad.
User virtual number – enable user dialling by a virtual number via the
keypad.
Scramble keypad – enable/disable keypad button scrambling (random button
transposing) before every new display to prevent other persons from watching
the code entered.
Slideshow screen activation timeout – set the maximum idle time (i.e. during
which the user does not control the device via the buttons or numeric keypad) in
which the Slideshow mode will be activated automatically.
Slideshow transition time – set the image displaying time in a slideshow.
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Phonebook
This tab helps you configure a structured list of users. You can create practically any
count of groups and assign any count of users to each of the groups. One user cannot
be assigned to one group more times, but one user can be assigned to more groups at
the same time.
The created groups are displayed to the left. Click
to remove a group including its users. Click
to add a group. Press
or DEL
or ENTER to rename a group. The
currently selected group is marked with a black oblong. Use the mouse to move (nest)
the groups created.
The users assigned to the currently selected group are displayed to the right. Click
to add a user from the phonebook. Press
or DEL to remove a user.
The Main Group is created by default to which you can directly add users from the
phonebook. The Main Group cannot be deleted or renamed.
The users are displayed in the order in which they were added to the group. Move a
user up/down with the mouse to change the user order. Or, press
to arrange the
users in a group alphabetically.
This tab helps you set the users to be displayed in the Name Tags mode. Select up to
4 users from the phonebook and assign them to the buttons on the display sides. If
you do not assign any user, the Name Tags mode will be inactive. In the Name Tags
mode, the user names are displayed with guidelines and arrows pointing to the right
button on the display sides.
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Name Tags (for 2N ® Helios IP Vario only)
If you do not like the default graphic appearance of the name tags, load a background
of your own to the intercom. Make sure that the image resolution is 320 x 208 pixels.
Upload your name tags to the intercom to replace the original name tags. The original
user assignments, however, remain the same.
Slideshow
This tab helps you configure a list of images to be displayed in the Slideshow mode.
Upload up to 8 images to be shown with a preset delay.
Make sure that the image resolution is 320 x 240 pixels. Other sizes will be adjusted to
the display resolution automatically.
If no image is loaded, the Slideshow mode will never be activated.
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5.3.8 Card Reader
This menu is available in the 2N
Configure the 2N
® Helios IP Vario and 2N® Helios IP Force models only.
® Helios IP Verso card reader in the Extenders menu.
The card reader helps you control access to your building effectively using contactless
RFID cards. The supported card types depend on the card reader model used.
The 2N
® Helios IP Vario and 2N® Helios IP Force card readers are equipped with an
input/output Wiegand interface. The interface direction is configurable. In the input
mode, the interface can be used for connection of external card readers, fingerprint
readers, biometric data readers and so on. In the output mode, the interface helps
connect the intercom to the security exchange, e.g. and send IDs of the cards tapped
on the internal reader to this exchange.
List of Parameters
Associated switch – select a switch to be activated whenever a valid card is
applied. The set value is not applied when a valid user card is tapped on the
reader while the double authentication mode is enabled. In this case, a numeric
switch activating code is required to identify the switch to be activated.
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Card read signalling – set one of the card reading signalling modes: Full acoustic signals distinguish valid/invalid cards, Single Beep - one beep signals
both valid and invalid cards, None - acoustic signalling is disabled.
Direction – set the passage direction for the card reader (Not Specified, In, Out)
for the attendance system purposes.
Allowed card types – select one or more card types to be accepted. If no
selection is made, all types of supported cards are accepted.
Interface mode – enable the Wiegand function and set Wiegand IN/OUT. The IDs
of the cards tapped on the internal card reader are always resent to Wiegand
OUT.
Received code format – select one or more message formats to be received via
the Wiegand interface. If no selection is made, all supported message formats
are accepted.
Transmitted code format – set the sent message format: 26-bit, 32-bit, 37-bit or
RAW.
26-bit message format (HID26)
Bits are sent to the Wiegand interface from the left to the right
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
E
F
F
F
F
F
F
F
F
C
C
C
C
C
C
C
C
C
C
C
C
C
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22
23
24
25
C
C
C
O
E – Even parity, it is counted from bits 1 – 12
O – Odd parity, it is counted from bits 13 – 24
F – Facility code
C – Card code
Note
37bit message is modified according to the interface specification –
received and transmitted ID may differ.
Change facility code – set the mode in which the first 8 bits of the 24 card ID
resent to the Wiegand interface are replaced with the value included in the
Facility code. Facility code value is entered in the decadic number format
(allowed value is 0–255). The parameter is applied only if the Wiegand is OUT.
Facility code – enter the facility code for card ID resending to Wiegand
Direction – set the passage direction for a Wiegand-connected card reader (Not
Specified, In, Out) for the attendance system purposes.
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5.3.9 Digital Inputs
In this configuration section set the parameters associated with digital inputs and their
interconnections with other intercom functions. The digital inputs are available in
selected intercom models or where appropriate equipment is installed (Vario/Force
model card readers, e.g.).
List of Parameters
Assigned input – define one (or none) of the logical inputs for secured state
detection. The secured state is then signalled by a LED on the intercom, whose
location may vary in different intercom types.
Input mode – set the active input mode (polarity).
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Note
Secured state signalling is typically used with a security PBX connected
to one of the intercom digital inputs. The wire leading from the PBX is
connected to the intercom directly or via an extending module. The
secured state LED location is variable depending on the intercom type:
The 2N
® Helios IP Vario (91371…U) intercoms are equipped with a red
LED indicator located in the middle of the backlit name tags.
The 2N
®
indicator
The 2N
Helios IP Force intercoms are equipped with a red LED
located
in
the
integrated
card
reader
window.
® Helios IP Verso intercoms are equipped with a red padlock
pictogram in the left-hand upper corner of the basic module.
Assigned input – select one (or none) of the logic inputs for the departure
button function. Activation of the departure button input activates the selected
switch. The activation time and mode are set by the selected switch parameters.
Input mode – set the active input mode (polarity).
Associated switch – select the switch to be activated by the selected logic input.
The tamper switch equipped models help detect opening of the device cover and
signal this event as TamperSwitchActivated. The events are written into a log and
read out via HTTP API (refer to the 2N
® Helios IP HTTP API manual).
Assigned input – select the logical input to which the tamper switch is to be
connected. TamperSwitchActivated signals the tamper switch activation.
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The models equipped with one digital input at least help connect an open door sensor
and signal any unauthorised door opening or door closing failure with a timeout. The
events are written into a log and read out using HTTP API (refer to the 2N
® Helios IP
HTTP API manual).
Assigned input – assign one logical input to the door open sensor.
Input mode – set the input active mode (polarity).
Unathorised door open detection – enable UnauthorisedDoorOpen signalling.
This event is signalled if the door opens when the electric lock is inactive.
Door open too long detection – enable DoorOpenTooLong signalling. This event
is signalled if the door is blocked open longer than as defined.
Maximum door open time – set the maximum door opening timeout after which
the DoorOpenTooLong state is detected.
Note
Menu Digital Inputs is available for models:
2N
® Helios IP Verso
2N
® Helios IP Vario and 2N® Helios IP Force if an internal card reader is
installed
2N
® Access Unit
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5.3.10 Extenders
The 2N
®
Helios IP Verso intercoms can be enhanced with extending modules
connected to the intercom basic unit. The following modules are available:
five-button module
keypad module
Infopanel module
card reader module
Bluetooth module
I/O module
Wiegand module
inductive loop module
display module
The modules are chain-like interconnected. Each of the modules has its number
depending on the chain position (the first module has number 1). The basic unit is a
special type of module and has number 0.
You can configure each module separately. The parameters are specific for the given
module type.
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Note
The extending modules are displayed in the order corresponding to their
interconnection. The modules connected further from the basic unit are
listed below. If more modules of the same type are connected to one
intercom, it may be difficult to assign a setting to a particular module. In
this case, identify the modules connected using the Locate Module
button. The module will flash shortly several times when you press the
button.
Caution
Module Name has to be unique.
Basic Unit Module Configuration
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Output 1 maximum power – set the maximum load to be connected to the power
output available on the basic unit. When the output is active, the consumption of
the other modules (backlight level, etc.) can be adjusted automatically in order
that the maximum allowed consumption of the intercom cannot be exceeded.
Button Module Configuration
Button function – assign user positions to the buttons.
Keypad Module Configuration
No parameters are available to the public at present.
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Infopanel Module Configuration
No parameters are available to the public at present.
Card Reader Module Configuration
Module name – set the module name for card reader logging purposes.
Direction – set the passage direction for the card reader (Not Specified, In, Out)
for the attendance system purposes .
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Multiple authentication – enable multiple user authentication via the card reader
(or the user authentication option defined in Directory / Users). Disable multiple
authentication for a card reader to cancel code authentication via the numeric
keypad.
Associated switch – set the number of the switch to be activated by tapping of a
valid RFID card. The set value is not applied when a valid user card is tapped on
the reader while the double authentication mode is enabled. In this case, a
numeric switch activating code is required to identify the switch to be
activated.)
Card read signalling – set one of the card reading signalling modes:
Full – acoustic signals distinguish valid/invalid cards
Single beep – one beep signals both valid and invalid cards
None – acoustic signalling is disabled
Allowed card types – select one or more card types to be accepted. If no
selection is made, all types of supported cards are accepted.
Forward to Wiegand output – set a group of Wiegand outputs to which all the
received RFID card IDs will be resent .
Bluetooth Module
Module name – set the module name for logging events from the Bluetooth
module.
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Direction – set the reader direction (Not specified, Arrival, Departure) for the
Attendance system purposes.
Multiple authentication – enable multiple user authentication via this module (or,
authentication is controlled by the user card settings; refer to Directory / Users).
Multiple authentication can be disabled for each reader connected to the
intercom.
Associated switch – set the number of the switch to be activated after user
authentication via this module.
Sound signalling – set one of the sound signalling modes for the module:
Full – valid and invalid accesses are distinguished by sound signalling
Single beep – valid and invalid accesses are signalled by a single beep
None – module use is not signalled by any sound
Signal range – set the maximum signal range, i.e. the distance within which the
Bluetooth module can communicate with the mobile phone:
Short – less than 50 cm for most phones
Middle – less than 2 m for most phones
Long – maximum possible range
Operation mode – set the authentication method for a mobile phone:
Tap in app – authentication has to be confirmed by tapping on an icon in
the application running in a mobile phone
Touch mode – authentication has to be confirmed by moving the hand to
the Bluetooth module installed
Proximity mode – authentication is executed automatically when the
mobile phone is within the Bluetooth module signal reach
I/O Module Configuration
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Module name – set the module name for input/output specification in the
SetOutput, GetInput and InputChanged objects in Automation.
Wiegand Module Configuration
The Wiegand module is equipped with the input and output Wiegand interfaces,
which are mutually independent, have separate settings and can receive and send
codes at the same time. The Wiegand input helps you connect such equipment as
RFID card readers, biometric readers and so on. With the Wiegand output, you can
connect the intercom to the security system in your building, for example (to send IDs
of the RFID cards tapped on the RFID reader or codes received on any Wiegand
input). The 2N® Helios IP Wiegand Isolator is also equipped with one logical input and
one logical output, which can be controlled via Automation .
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Module name – set the module name for input/output specification in the
SetOutput, GetInput and InputChanged objects in the Automation settings.
Direction – set the passage direction for the card reader (Not Specified, In, Out)
for the attendance system purposes.
Multiple authentication – enable multiple user authentication via a Wiegandconnected card reader (or the user authentication option defined in Directory /
Users). Disable multiple authentication for a card reader to cancel code
authentication via the numeric keypad.
Associated switch – set the number of the switch to be activated whenever a
valid code is received .
Received code format – set the format for the codes to be received (Wiegand
26, 32, 37 and RAW).
Card read signalling – set one of the card reading signalling modes:
Full – acoustic signals distinguish valid/invalid cards
Single beep – one beep signals both valid and invalid cards
None – acoustic signalling is disabled.
Forward to Wiegand output – set the group of Wiegand outputs to which all the
received codes will be resent .
Transmitted code format – set the format for the codes to be transmitted
(Wiegand 26, 32, 37 and RAW).
Output Wiegand group – assign the output Wiegand group to which the codes
from the connected card readers or Wiegand inputs can be resent.
Inductive Loop Module Configuration
Maximum power – set the maximum transmission power for the induction loop
antenna. A higher transmission power means a wider range, but less power for
other intercom functions. The convenient default value is 0.25 W under normal
circumstances.
Display Module Configuration
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Display Module Configuration
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5.4 Services
Here is what you can find in this section:
5.4.1 Phone
5.4.2 Streaming
5.4.3 ONVIF
5.4.4 E-Mail
5.4.5 Mobile Key
5.4.6 Automation
5.4.7 HTTP API
5.4.8 User Sounds
5.4.9 Web Server
5.4.10 Audio Test
5.4.11 SNMP
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5.4.1 Phone
The Phone service is one of the basic functions of the intercom: helps you establish
connections with other IP network terminal equipment. The 2N Helios IP intercoms
support the extended SIP and are compatible with and certified by the leading SIP
PBX and terminal equipment manufacturers (CISCO, Avaya, Broadsoft, etc.).
The intercom supports up to five parallel calls: 1 outgoing and up to 4 incoming calls.
Just one of the calls can be active – the audio stream is interconnected with the
microphone and speaker and video stream with the camera. The other calls are always
inactive – the microphone and speaker are muted, the intercom receives the DTMF
characters for the opponent to control the intercom (activate/deactivate profiles,
users, etc.).
Typically, the intercoms are used for outgoing calls and incoming calls are inactive –
the microphone and speaker are muted. However, you can configure your intercom to
make incoming calls active and ringing; refer to the Calls tab. Press the * and # keys
on the numeric keypad to answer and terminate an incoming call.
The 2N Helios IP intercoms use the G.711, L16, G.722 and G.729 protocols (with a
licence key) to encrypt or compress audio streams and the H.263 or H.264 codecs to
compress video streams. Broadband codecs L16 and G.722 are available in selected 2N
Helios IP models only. Choose your preferential codecs in the Audio or Video tab.
Explanation of IP Telephony Terms
SIP (Session Initiation Protocol) – is a phone call signalling transmission protocol
used in IP telephony. It is primarily used for setting up, terminating and
forwarding calls between two SIP devices (the intercom and another IP phone in
this case). SIP devices can establish connections directly with each other (Direct
SIP Call) or, typically, via one or more servers: SIP Proxy and SIP Registrar.
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SIP Proxy – is an IP network server responsible for call routing (call transfer to
another entity closer to the destination). There can be one or more SIP Proxy
units between the users.
SIP Registrar – is an IP network server responsible for user registration in a
certain network section. As a rule, SIP device registration is necessary for a user
to be accessible to the others on a certain phone number. SIP Registrar and SIP
Proxy are often installed on one and the same server.
RTP (Real-Time Transport Protocol) – is a protocol defining the standard packet
format for audio and video transmission in IP networks. 2N Helios IP uses the
RTP for audio and video stream transmission during a call. The stream
parameters (port numbers, protocols and codecs) are defined and negotiated
via the SDP (Session Description Protocol).
The 2N
® Helios IP intercoms support three ways of SIP signalling:
via the User Datagram Protocol (UDP), which is the most frequently used
unsecured signalling method
via the Transmission Control Protocol ( TCP), which is less frequent, yet
recommended unsecured signalling method
via the Transaction Layer Security (TLS) protocol, where SIP messages are
secured against third party monitoring and modification
List of Parameters
The 2N Helios IP Phone settings are arranged in five tabs:
SIP 1 and SIP 2 – complete SIP terminal settings
Calls – incoming and outgoing call settings
Audio – audio codec, DTMF transmission and other audio stream transmission
settings
Video – video codec, video resolution and other video stream transmission
settings
SIP 1 and SIP 2
The 2N
® Helios IP intercoms allow two independent SIP accounts (SIP 1 and SIP 2
tabs) to be configured. Thus, the intercom can be registered under two phone
numbers, with two different SIP exchanges and so on. Both the SIP accounts process
incoming calls equivalently. Outgoing calls are primarily processed by account 1, or, if
account 1 is not registered (due to SIP exchange error, e.g.), by account 2. Select the
account number for the phone numbers included in the phone directory to specify the
account to be used for outgoing calls (example: 2568/1 - calls to number 2568 go via
account 1, sip:1234@192.168.1.1 calls to sip uri via account 2).
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Display name – set the name to be displayed as CLIP on the called party's
phone.
Phone number (ID) – set the intercom phone number (or another unique ID
including characters and digits). Together with the domain, this number
represents a unique intercom identification in calls and registration.
Domain – set the domain name of the service with which the intercom is
registered. Typically, it is identical with the SIP Proxy or Registrar address.
Test call – display a dialogue window enabling you to make a test call to a
selected phone number, see below.
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Use authentication ID – enable the use of an alternative ID for intercom
authentication. If disabled, the phone number defined above is used for
authentication.
Authentication ID – enter the alternative ID for authentication.
Password – enter the password for authentication. The parameter is applied on if
your PBX requires authentication.
Proxy address – set the SIP Proxy IP address or domain name.
Proxy port – set the SIP Proxy port (typically 5060).
Registration enabled – enable intercom registration with the set SIP Registrar.
Registrar address – set the SIP Registrar IP address or domain name.
Registrar port – set the SIP Registrar port (typically 5060).
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Registration expires – define the registration expiry, which affects the network
and SIP Registrar load by periodically sent registration requirements. The SIP
Registrar can modify the expiry limit without letting you know.
Registration state – display the current registration state (unregistered,
registering..., registered, unregistering...).
Failure reason – display the reason for the last registration attempt failure: the
last error reply of the registrar, e.g. 404 Not Found.
SIP transport protocol – set the SIP communication protocol: UDP (default), TCP
or TLS.
Trusted certificate – specify one of the three sets of certificates issued by
certification authorities to verify the SIP server public certificate validity, refer to
the Certificates subsection. If none is included, the SIP server public certificate is
not verified.
User certificate – specify the user certificate and private key to verify the
intercom authorisation to communicate with the SIP server. There are three sets
of user certificates and private keys, refer to the Certificates subsection.
Local SIP port – set the local port to be used for SIP signalling. The parameter is
not applied until the intercom is restarted. The default value is 5060.
PRACK enabled – enable the PRACK method for reliable confirmation of SIP
messages with codes 101–199 .
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REFER enabled – enable call forwarding via the REFER method.
Send KeepAlive packets – define whether the intercom shall, during a call, send
periodical SIP OPTIONS requests to inquire about the state of the called station
(to detect the station failure, e.g.).
IP address filter enabled – enable the blocking of SIP packet receiving from
addresses other than SIP Proxy and SIP Registrar. The primary purpose of the
function is to enhance communication security and eliminate unauthorised
phone calls.
Receive encrypted calls only (SRTP) – set that SRTP encrypted calls shall only
be received on this account. Unencrypted calls will be rejected. At the same
time, TLS is recommended as the SIP transport protocol for higher security.
Encrypted outgoing calls (SRTP) – set that outgoing calls shall be SRTP
encrypted on this account. At the same time, TLS is recommended as the SIP
transport protocol for higher security.
QoS DSCP value – set the SIP packet priority in the network. The set value is
sent in the TOS (Type of Service) field in the IP packet header. Value is entered
in decimal format. The parameter is not applied until the intercom is restarted.
Starting RTP port – set the starting local RTP port in the range of the length of
60 ports to be used for audio and video transmissions. The default value is 5000
(i.e. the used range is 5060–5059). The parameter is only set for account 1 but
applies to both the SIP accounts.
External IP address – set the public IP address of the router to which your
intercom is connected. If the intercom IP address is public, leave this field blank.
RTP timeout – set the audio stream RTP packet receiving timeout during a call. If
this limit is exceeded (RTP packets are not delivered), the call is terminated by
the intercom. Set the parameter to 0 to disable this function. The parameter is
only set for account 1 but applies to both the SIP accounts.
Calls
Call answering mode – set the incoming call receiving mode: Always Busy – the
intercom rejects incoming calls, Manual – the intercom alerts incoming calls and
the user answers them using a numeric keypad button, and Automatic – the
intercom answers incoming calls automatically. You can set the call receiving
mode for each SIP account separately.
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Ring time limit – set the outgoing call setup and ringing time limit after which
the calls shall be automatically terminated. If the calls are routed to the GSM
network via GSM gateways, your are advised to set a value higher than 20 s.
Minimum value 1 s, maximum value 600 s. Configure 0 to disable this time limit.
Call time limit – set the call duration limit after which the call is automatically
terminated. The intercom signals termination with a beep 10 s before the call
end. Enter any DTMF character into the call (# on your IP phone, e.g.) to extend
the call time. The limit is valid for both outgoing and incoming calls. Minimum
value 1 s, maximum value 3600 s. Configure 0 to disable this time limit.
Dial cycles limit – set the maximum count of user deputy dial cycles if the user
dialled is inaccessible. The function helps you avoid deadlock if the User deputy
is set to the same value in the users list.
Audio
Enable/disable the use of audio codecs for call setups and set their priorities .
Broadband codecs L16 and G.722 are available in selected intercom models only
. Codec G.729 is available in selected intercoms only with a valid licence G.729.
The tab below helps you define how DTMF characters shall be sent from the intercom.
Check the DTMF receiving options and settings of the opponent to make the function
work properly.
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Sending mode – define whether it will be possible to send DTMF during a call by
pressing 0 through 9, * and # on the intercom numeric keypad. Set the sending
mode for incoming/outgoing/all calls.
In-Band (Audio) – enable classic DTMF dual tone sending in the audio band.
RTP (RFC-2833) – enable DTMF sending via the RTP according to RFC-2833.
SIP INFO (RFC-2976) – enable DTMF sending via SIP INFO messages according
to RFC-2976.
The tab below helps you define how DTMF characters shall be received from the
intercom. Check the DTMF receiving options and settings of the opponent to make the
function work properly.
In-Band (Audio) – enable classic DTMF dual tone receiving in the audio band.
RTP (RFC-2833) – enable DTMF receiving via the RTP according to RFC-2833.
SIP INFO (RFC-2976) – enable DTMF receiving via SIP INFO messages according
to RFC-2976.
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QoS DSCP value – set the audio RTP packet priority in the network. The set
value is sent in the TOS (Type of Service) field in the IP packet header. Value is
entered in decimal format. The parameter is not applied until the intercom is
restarted.
Jitter compensation – set the buffer capacity for jitter compensation in audio
packet transmissions. A higher capacity improves the transmission resistance at
the cost of a greater sound delay.
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Video
Enable/disable the use of video codecs for call setups and set their priorities.
Video resolution – set the video resolution for phone calls.
Video framerate – set the video frame rate for phone calls.
Video bitrate – set the video stream bit rate for phone calls.
QoS DSCP value – set the video RTP packet priority in the network. The set
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QoS DSCP value – set the video RTP packet priority in the network. The set
value is sent in the TOS (Type of Service) field in the IP packet header.
Maximum packet size – set the size limit for the video RTP packets to be sent.
H.264 payload type (1) – set the payload type for video codec H.264
(packetisation mode 1). Set a value from the range of 96 through 127, or 0 to
disable this codec type.
H.264 payload type (2) – set the payload type for video codec H.264
(packetisation mode 2). Set a value from the range of 96 through 127, or 0 to
disable this codec type.
H.263+ payload type – set the payload type for video codec H.263+
(packetisation mode 3). Set a value from the range of 96 through 127.
Polycom compatibility mode – set SDP compatibility with some earlier Polycom
and Cisco phone models. If this mode is on, the intercom does not send the
sendonly flag in the SDP message in the video codec offer.
Tip
For the Video Preview feature at the Grandstream GXV 3275 phone
(video transferred via Early Media) no configuration is needed. Check
your PBX vendor whether this feature is supported by your PBX system.
For the Video Preview feature at the Gigaset Maxwell 10 phone (video
transferred via jpg images) it is necessary to set Connection Type to
Unsecure and Authentication to None at the Camera API in HTTP API.
2N ® Indoor Touch Tab
This tab contains settings for connection of the 2N
®
Indoor Touch devices the
intercom. The main parameter is the access key, which secures the connection and
enables you to create multiple independent groups of intercoms and 2N
® Indoor
Touch devices within the local network. It also contains the video transmission
settings.
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Access key – set the access key to be shared by the intercom and 2N® Indoor
Touch. If the access keys do not match in the intercom and 2N® Indoor Touch,
the intercom cannot call the 2N® Indoor Touch device and the 2N® Indoor Touch
device cannot receive video from the intercom. Each intercom can be assigned
up to three access keys and thus become a member of up to three independent
2N
® Indoor Touch groups.
Video resolution – s et the resolution of the video stream to be sent to
2N
® Indoor Touch.
Video framerate – s et the framerate of the video stream to be sent to
2N
® Indoor Touch.
Video quality – s et the quality of the MJPEG video stream to be sent to
2N
® Indoor Touch.
Multicast group – set the multicast address to which the intercom video stream
shall be sent. Select one of the 8 preset addresses or set the mode in which the
intercom selects the address automatically.
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Number of registered devices – display the current count of 2N
® Indoor Touch
devices connected to the intercom, i.e. those registered with the intercom.
Number of watching devices – display the current count of 2N
® Indoor Touch
devices watching video streams from the intercom.
Show list of registered devices – display the list of registered 2N
® Indoor Touch
devices.
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5.4.2 Streaming
The 2N Helios IP intercoms provide several audio/video streaming methods; refer to
the table below:
Transmission
Description
method
JPEG/HTTP
Static JPEG image transmission. Refer to the JPEG tab below.
MJPEG
A series of consecutive JPEG images, the Server Push - multipart/x-mixed-
/HTTP
replace method. Refer to the JPEG tab below.
RTSP + RTP
RTSP with separate RTP/UDP audio and video streams. Supported both for audio
/UDP
(G.711) and video (H.264, H.263, MPEG-2 and MJPEG). Refer to the RTSP tab
below.
RTP/RTSP
RTP tunnelling via RTSP. Supported both for audio (G.711) and video (H.264, H.
263, MPEG-2 and MJPEG). Refer to the RTSP tab below.
RTP/RTSP
RTSP tunnelling via HTTP. Supported both for audio (G.711) and video (H.264, H.
/HTTP
263, MPEG-2 and MJPEG). Refer to the RTSP tab below.
RTP/UDP-
Uncontrolled RTP packet multicast. Supported for audio (G.711) only. Refer to the
Multicast
Multicast tab below.
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Explanation of Terms
RTP (Real-Time Transport Protocol) – is a protocol defining the standard packet
format for audio/video transmission via IP networks. 2N Helios IP employs this
protocol for audio/video streaming. The RTP transport protocol is either UDP or
also RTSP and HTTP.
RTSP (Real-Time Streaming Protocol) – is a network protocol for streaming
server control (controls setting up, launching and stopping of audio/video
streams).
HTTP (Hypertext Transfer Protocol) – helps transmit practically any contents
and is used primarily by internet browsers for web server communication. 2N
Helios IP uses the HTTP to transmit static JPEG images or MJPEG streams via
the HTTP Server Push.
IP Multicast – is a way of parallel sending of IP packets from one source to
multiple stations via IP networks. 2N Helios IP uses IP multicast for sending and
receiving audio streams.
ONVIF (Open Network Video Interface Forum) – is a set of video camera search,
configuration and administration specifications for the IP network. The 2N Helios
IP intercoms are ONVIF compatible and fully implement the ONVIF Profile S.
JPEG – is a standard method of lossy compression of images.
MJPEG – is a video stream encoding format in which each image is compressed
separately by JPEG. MJPEG encoding produces high-quality video at a
significantly higher bit rate compared to the methods mentioned below.
H.263 – is a video stream compression standard used in telecommunications.
Unlike MJPEG, H.263 uses differences between consecutive images and provides
a significantly higher level of compression to the detriment of the video stream
quality.
H.263+ – is like H.263, but supports a different bit stream packetisation method.
MPEG-4 part 2 – is a video stream compression standard used mostly in areas
other than telecommunications, but often supported by IP camera and video
surveillance systems. In 2N Helios IP, the compression level and image quality
are comparable with the H.263 standard.
H.264 – is a video stream compression standard. Compared to H.263 and MPEG4, H.264 provides an approximately identical level of video stream quality but a
half bit rate. This type of compression is sometimes called MPEG-4 part 10.
G.711 – is one of the most common audio transmission standards in
telecommunications. It uses the sampling frequency of 8 kHz and data are
compressed using logarithmic compression.
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List of Parameters
RTSP
The 2N Helios IP intercoms integrate an RTSP server, which can be configured in this
tab. The RTSP server allows for audio/video streaming. You can choose the data
transmission method, video compression method/parameters and other parameters
associated with transmission security and quality.
Enter the following RTSP Uri for connection to the intercom RTSP server:
rtsp://intercom_ip_address/
Set the video stream (video codec type, image resolution, frame rate and bit rate)
parameters in the Video section.
Or, use the following RTSP Uri and choose a codec type other than the currently set
one:
1.
a. rtsp://ip_intercom_address/h264_stream
b. rtsp://ip_intercom_address/mpeg4_stream
c. rtsp://ip_intercom_address/mjpeg_stream
Number of RTSP streams is limited to 4 parallel streams. This number includes both
audio streams without video and audio return channel directed to the intercom.
RTSP server enabled – enable the RTSP server function in the intercom.
Audio stream enabled – enable offering of audio stream while establishing
connection with the RTSP server.
Video stream enabled – enable offering of video stream while establishing
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Video stream enabled – enable offering of video stream while establishing
connection with the RTSP server.
Video codec – set the default video codec for RTSP streaming.
Anonymous Access – enables access to the RTSP server without user
authentication. If this field is unselected, the RTSP client must authenticate itself
as one of the ONVIF users while accessing the server; refer to Account setting in
the Services / ONVIF subsection.
Stream URL – display the stream URL depending on the codec selection.
Video resolution – set the default image resolution for RTSP streaming.
Video framerate – set the default video frame rate for RTSP streaming.
Video bitrate – set the default video bit rate for RTSP streaming.
Video quality– set the video compression level (for MJPEG only) ranging
between 10 (low quality, lowest bitrate) and 99 (top quality, highest bitrate).
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IP address 1–4 – set up to 4 authorised IP addresses from which you can log in to
the RTSP server. If none of the four fields is completed, any IP address can be
used for login.
QoS DSCP value – set the audio/video RTP packet priority in the network. The
set value is sent in the TOS (Type of Service) field in the IP packet header.
UDP unicast enabled – enable audio/video stream sending via the RTP/UDP. If
this mode is off, the audio/video stream data are sent via the RTP/RTSP only.
Maximum video packet size – set the maximum size of the video packets to be
sent via the RTP/UDP.
Starting RTP port – set the starting local RTP port in the range of the length of
60 ports to be used for audio and video transmissions. The default value is 4800
(i.e. the used range is 4800–4859).
Tip
FAQ: VLC Player - How to watch a video from 2N® Helios IPs RTSP server
FAQ: VLC Player - How to record video from 2N Helios IP
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JPEG
Here configure the simplest way of video streaming: JPEG/HTTP and MJPEG/HTTP.
Send the following GET address query to download images from the intercom:
http://intercom_ip_address/api/camera/snapshot?width=W&height=H
or (for MJPEG, HTTP Server Push):
http://intercom_ip_address/api/camera/snapshot?width=W&height=H&fps=N
where W and H specify image resolution (supported resolutions: 160 x 120, 320 x 240,
640 x 480, 176 x 144, 322 x 272, 352 x 288, 1280 x 960 – for 1 MPix camera equipped
models only) and N gives the count of snapshots per second (1 through 10).
The following table shows the maximum number of simultaneous MJPEG/HTTP
streams in which the rate of outgoing frames using the default level of JPEG
compression is not reduced.
Type of intercom
Resolution
Number of streams
Force/Vario
640 x 480
15
Force HD
640 x 480
15
Force HD
1280 x 960
3
Verso
640 x 480
8
Verso
1280 x 960
2
Note
The HTTP Server Push method with the multipart/x-mixed-replace
contents is not supported by all internet browsers. Test the function in
the Firefox browser, for example.
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JPEG compression level – set the JPEG compression level (1–99). The
recommended value is 85. The parameter affects the image size and quality.
Some IP phones (SNOM 820/870) do not support video calls but are able to
download and display JGEG snapshots from the predefined IP address during a call.
The 2N Helios IP intercoms do support this function: set the parameters in this tab.
JPEG video activated by call – enable camera snapshot downloading by Snom
820/870 phones during a call.
JPEG video frame rate – set the frame rate or time periods for camera snapshot
downloading by Snom 820/870 phones.
Multicast
The 2N Helios IP intercoms allow you to stream audio signals (from the microphone or
another intercom audio input) via RTP packets sent to the multicast address and
receive audio streams in the same format and play them via the integrated speaker or
another intercom audio output. The audio stream is encoded by G.711 u-law.
Multicast receiver enabled – enable receiving of RTP packets on the selected
multicast address and port. The audio stream received is played during an active
call too and the sounds from the two sources get mixed.
Receive address – set the multicast IP address to receive multicast RTP packets.
Receive port – set the local port to receive multicast RTP packets.
Volume – set the received audio stream playing volume.
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Codec – set the audio codec for RTP packet decoding: PCMU, PCMA, G.722, L.16.
The G.722 and L16 broadband codecs are available in selected intercom models
only.
Multicast sender enabled – enable RTP packet sending to the selected multicast
address and port.
Send to address – set the destination multicast IP address for the audio stream.
Send to port – set the destination port for the audio stream.
Codec – set the audio codec for RTP packet decoding: PCMU, PCMA, G.722, L.16.
The G.722 and L16 broadband codecs are available in selected intercom models
only.
InformaCast
The 2N Helios IP intercoms support the audio streaming Informacast protocol, which
helps you set up an audio stream (unicast/multicast RTP/UDP encoded with G.711 Ulaw) between the intercom and an Informacast server or any other Informacast client.
When you enable this service, the Informacast servers are found automatically in the
LAN via the SLP and the intercom gets registered with them automatically. The
Informacast server with which the intercom is registered can send the audio stream
setting up commands to the intercom.
Broadcast – the intercom receives audio from the Informacast server and plays it
via an integrated speaker.
Capture – the intercom records audio via an internal microphone and sends it to
the Informacast server.
Listen – the intercom receives audio from another Informacast client.
The intercom supports registration with up to 4 Informacast servers at the same time
and setup of up to 6 parallel audio streams.
InformaCast service enabled - enable the Informacast service on your intercom side.
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Broadcast enabled – enable the Broadcast command to set up an audio stream sent
from the Informacast server to the intercom.
Capture enabled – enable the Capture command to set up an audio stream sent from
the intercom to the Informacast server.
Listen enabled – enable the Listen command to set up an audio stream sent from
another Informacast client to the intercom.
Reboot enabled – enable the Reboot command to allow the Informacast server to
restart the intercom.
FTP
Here define access to the FTP(S) server where images from internal/external cameras
can be stored in the JPEG format and selected resolution. The image filename includes
the image taking date and time. Images are stored on the FTP server either
automatically (periodically or at the call start) or via automation using Action.
UploadSnapshotToFTP .
FTP client enabled - enable camera image saving to the FTP server.
Remote FTP server addre ss – set the FTP server address in the ftp://ip_address
or ftps://ip_address format.
Username – set the FTP server username. The parameter is mandatory if the FTP
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Username – set the FTP server username. The parameter is mandatory if the FTP
server requires user authentication.
Password – set a password for the above mentioned FTP server user.
Passive mode – select the passive transmission mode (as web browser).
Remote dir ectory – set the FTP server directory to which the camera images
shall be saved.
Picture resolution – set the image resolution.
Upload pictures – set automatic picture sending to the FTP server at the call
start or after a preset time period. You can disable automatic sending
(Automation) and send pictures via Action.UploadSnapshotToFtp.
Upload period – set the picture sending period in steps (10 seconds to 30
minutes) when Upload pictures is set to Periodic.
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Click Apply & Test to save the current FTP server configuration, load the camera
image and save the image to the FTP server. The window above displays the FTP
server communication details during saving.
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5.4.3 ONVIF
List of Parameters
The 2N Helios IP intercoms are ONVIF compatible and fully implement the ONVIF
Profile S.
Discovery mode – enable the WS-Discovery function, which allows the other
ONVIF clients to search a compatible device in the LAN. Set the parameter to
Discoverable to use your intercom as an ONVIF compatible device.
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For full ONVIF functionality it is required to set at least one user account and set
proper access right, according to ONVIF specification and used VMS. Without this,
only basic functionality is available.
Enabled – e nables or disables the user account
Name – set the user name for access to ONVIF
Password – set the password for access to ONVIF
Access level – set the level of the user access to ONVIF (User, Operator,
Administrator)
Output type – set the inverted logic input control mode via ONVIF.
Note
Check the following RTSP and JPEG functions for enable to make the
ONVIF function work properly (to gain full compatibility with the third
party equipment):
1.
a. RTSP Server enabled on the RTSP tab
b. Video stream enabled on the RTSP tab
c. UDP unicast enabled on the RTSP tab
d. Snapshot download enabled on the JPEG tab
Note
Preset authorisation for ONVIF
Username: admin
Password: 2n
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5.4.4 E-Mail
To inform the intercom users on all missed and/or successfully completed calls,
configure 2N Helios IP to send an e-mail after every call to the called user. You can
compile the e-mail subject and message text of your own. If your intercom is equipped
with a camera, you can automatically attach one or more snapshots taken during the
call or ringing.
The intercom sends e-mails to all the users whose valid e-mail addresses are included
in the users list. If the E-Mail parameter in the user list is empty, e-mails are sent to the
default e-mail address.
You can also send e-mails via Automation using the Action.SendEmail action.
Note
The E-mail function is available with the Gold or Enhanced Integration
licence only.
List of Parameters
SMTP
SMTP service enabled – enable/disable sending e-mails from the intercom.
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Server address – set the SMTP server address to which e-mails shall be sent.
Server port – specify the SMTP server port. Modify the value only if the SMTP
server setting is substandard. The typical SMTP port value is 25.
Username – enter a valid username for login if the SMTP server requires
authentication, or leave the field empty if not.
Password – enter the SMTP server login password.
User certificate – specify the user certificate and private key for the intercom –
SMTP server communication encryption. Choose one of the three sets of user
certificates and private keys (refer to the Certificates subs.) or keep the Self
Signed setting, in which the certificate automatically generated upon the first
intercom power up is used.
From address – set the sender address for all outgoing e-mails from the device.
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Deliver in – set the time limit for delivering an e-mail to an inaccessible SMTP
server.
Click Apply & Test to send a testing e-mail to the defined address with the aim to test
the functionality of the current e-mail sending setting. Enter the destination e-mail
address into the Test e-mail address field and press the button. The current e-mail
sending state is continuously displayed in the window for you to detect an e-mail
setting problem if any on the intercom or another network element.
E-Mail on Call
Set e-mail sending during outging calls on this tab.
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Send e-mail at – set e-mail sending upon outgoing phone calls. The e-mail is sent
when the connection is terminated. The following options are available:
Any outgoing call – an e-mail will be sent upon every outgoing call.
Missed outgoing call – an e-mail will be sent upon every missed outgoing
call.
Never – no e-mail messages will be sent upon outgoing calls.
Note
An e-mail can always be sent via Automation.
Default to – typically, the intercom sends email messages to the user addresses
included in the user list. If the user's e-mail parameter is not completed, the
messages are sent to the address included in this parameter. If a recipient is not
included in the users list or this field, no e-mail is sent. You can set more e-mail
addresses separated with a comma if necessary.
Subject – set the e-mail subject to be sent.
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Body – edit the text to be sent. Use the HTML formatting marks in the text. You
can insert special symbols substituting the username, date and time, intercom
identification or called number, which will be replaced with the actual value
before sending. Refer to the table of substitute symbols below:
1.
a. $User$ Called username
b. $DateTime$ Current date and time
c. $DialNumber$Called number
d. $HeliosId$ Intercom identification
Attach snapshots – enable sending of an attachment including one or more
camera snapshots taken during ringing or calling.
Number of snapshots – set the count of snapshots to be attached to the e-mail
message.
Snapshot resolution – set the snapshot resolution for the images to be sent.
E-Mail on Card
Set e-mail sending whenever a RFID card is tapped on the card reader on this tab.
Send E-Mail at – set e-mail sending whenever a RFID card is tapped on the card
reader. The following options are available:
Denied accesses – e-mail shall be sent when an invalid RFID card is
applied.
All accesses – e-mail shall be sent when any card is applied.
Never – e-maily shall not be sent.
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Default to – the intercom sends messages to the e-mail address specified for the
user when a valid user card is applied. When an invalid card is applied or no email address is assigned to the user, the message shall be sent the e-mail
address included here. If the receiver is included neither in the phone book nor in
this parameter, no e-mail shall be sent. You can set more e-mail addresses
separated with a comma if necessary.
Subject – set the e-mail subject to be sent.
Body – edit the text to be sent. Use the HTML formatting marks in the text. You
can insert special symbols substituting the username, date and time, intercom
identification or authentication ID, which will be replaced with the actual value
before sending. Refer to the table of substitute symbols below:
1.
a. $User$ Called username
b. $DateTime$ Current date and time
c. $AuthId$ User authentication ID
d. $HeliosId$ Intercom identification
Attach snapshot – enable sending of an attachment including one camera
snapshot taken during ringing or calling.
Snapshot resolution – set the snapshot resolution for the image to be sent.
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5.4.5 Mobile Key
The 2N Helios IP intercoms equipped with the Bluetooth module allow for user
authentication via the 2N
® Mobile Key application available to devices with iOS 8.1 and
higher (iPhone 4s and higher phones) or Android 4.4 KitKat and higher (Bluetooth 4.0
Smart supporting phones).
User Identification (Auth ID)
The 2N
® Mobile Key application authenticates itself with a unique identifier on the
intercom side: Auth ID (128-bit number) is generated randomly for every user and
paired with the intercom user and its mobile device.
Poznámka
The generated Auth ID cannot be saved in more mobile devices than
one. This means that Auth ID uniquely identifies just one mobile device
or its user.
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You can set and edit the Auth ID value for each user in the Mobile Key section of the
intercom phone book. You can move Auth ID to another user or copy it to another
intercom. By deleting the Auth ID value you can block the user's access.
Encryption Keys and Locations
The 2N
® Mobile Key – intercom communication is always encrypted. 2N® Mobile Key
cannot authenticate a user without knowing the encryption key. The primary
encryption key is automatically generated upon the intercom first launch and can be
re-generated manually any time later. Together with AuthID, the primary encryption
key is transmitted to the mobile device for pairing.
You can export/import the encryption keys and location identifier to other intercoms.
Intercoms with identical location names and encryption keys form so-called locations.
In one location, a mobile device is paired just once and identifies itself with one unique
Auth ID (i.e. a user AuthID can be copied from one intercom to another within a
location).
Pairing
Pairing means transmission of user access data to a user personal mobile device. The
user access data can only be saved into one mobile device, i.e. a user cannot have two
mobile devices for authentication, for example. However, the user access data can be
saved into multiple locations in one mobile device (i.e. the mobile device is used as a
key for more locations at the same time).
To pair a user with a mobile device, use the user's page in the intercom phone book.
Physically, you can pair a user locally using the USB Bluetooth module connected to
your PC or remotely using an integrated Bluetooth module. The results of both the
pairing methods are the same.
The following data is transmitted to a mobile device for pairing:
Location identifier
Location encryption key
User Auth ID
Encryption Key for Pairing
An encryption key other than that used for communication after pairing is used in the
pairing mode for security reasons. This key is generated automatically upon the
intercom first launch and can be re-generated any time later.
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Encryption Key Administration
The intercom can keep up to 4 valid encryption keys: 1 primary and up to 3 secondary
ones. A mobile device can use any of the 4 keys for communication encryption. The
encryption keys are fully controlled by the system administrator. It is recommended
that the encryption keys should be periodically updated for security reasons,
especially in the event of a mobile device loss or intercom configuration leak.
Poznámka
The encryption keys are generated automatically upon the intercom first
launch and saved into the intercom configuration file. We recommend
you to re-generate the encryption keys manually before the first use to
enhance security.
The primary key can be re-generated any time. Thus, the original primary key
becomes the first secondary key, the first secondary key becomes the second
secondary key and so on. Secondary keys can be deleted any time.
When a key is deleted, the 2N
® Mobile Key users that still use this key will not be able
to authenticate themselves unless they have updated the encryption keys in their
mobile devices before deletion. The mobile device keys are updated at every use of
the 2N
® Mobile Key application.
List of Parameters
Location ID – set a unique identifier for the location in which the selected
encryption key set is valid.
Export – push the button to export the location ID and current encryption keys
into a file. Subsequently, the exported file can be imported to another device.
Devices with identical location IDs and encryption keys form a so-called location.
Import – push the button to import the location ID and current encryption keys
from a file exported from another intercom. Devices with identical location IDs
and encryption keys form a so-called location.
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Restore primary key – by generating a new primary encryption key you delete
the oldest secondary key. Thus, the 2N
® Mobile Key users that still use this key
will not be able to authenticate themselves unless they have updated the
encryption keys in their mobile devices before deletion. The mobile device keys
are updated at every use of the 2N
® Mobile Key application.
Delete primary key – delete the primary key to prevent the users that still use
this key from authentication.
Delete secondary key – the 2N
® Mobile Key users that still use this key will not
be able to authenticate themselves unless they have updated the encryption
keys in their mobile devices before deletion. The mobile device keys are updated
at every use of the 2N
® Mobile Key application.
Pairing PIN validity – set the authorisation PIN validity for user mobile device
pairing with the intercom.
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Tip
In the case of loss of a mobile phone with access data proceed as
follows:
1. Delete the Mobile Key Auth ID value for the user to block the lost phone
and avoid misuse.
2. Re-generate the primary encryption key (optionally) to avoid misuse of
the encryption key stored in the mobile device.
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5.4.6 Automation
The 2N Helios IP intercom provides highly flexible setting options to satisfy variable
user needs. There are situations in which the standard configuration settings (switch
or call modes, e.g.) are insufficient and so 2N Helios IP offers Automation, a special
programmable interface for applications that require complex interconnections with
third party systems.
Refer to the Automation Configuration Manual for the Automation function and
configuration details.
Note
The Automation function is available with the Gold or Enhanced
Integration licence only.
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5.4.7 HTTP API
HTTP API is an application interface designed for control of selected 2N Helios IP
functions via the HTTP. It enables 2N Helios IP intercoms to be integrated easily with
third party products, such as home automation, security and monitoring systems, etc.
HTTP API provides the following services:
System API – provides intercom configuration changes, status info and upgrade.
Switch API – provides switch status control and monitoring, e.g. door lock
opening, etc.
I/O API – provides intercom logic input/output control and monitoring.
Audio API - provides audio playback control and microphone monitoring.
Camera API – provides camera image control and monitoring.
Display API – provides display control and user information display.
E-mail API – provides sending of user e-mails.
Phone/Call API – provides incoming/outgoing call control and monitoring.
Logging API – provides reading of event records.
Set the transport protocol (HTTP or HTTPS) and way of authentication (None, Basic or
Digest) for each function. Create up to five user accounts (with own username and
password) in the HTTP API configuration for detailed access control of services and
functions.
Refer to the HTTP API Configuration Manual for the HTTP API function and
configuration details.
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Note
Full HTTP API function is available with the Gold or Enhanced
Integration licence only. Only Camera API is available without this
licence.
Tip
For the Video Preview feature at Gigaset Maxwell 10 phone it's needed
to set in HTTP API at the Camera API item Connection Type = Unsecure
and Authetntication = None.
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5.4.8 User Sounds
The 2N Helios IP intercoms provide standard signalling of operational statuses by tone
sequences; refer to the Signalling of Operational Statuses subsection. If you find the
standard sound signalling inconvenient, modify the sounds for the following statuses:
1.
a. Ringing before answering call
b. Ringback tone
c. Call busy tone
d. Call hang-up
e. Invalid input
f. Invalid user position
g. Switch activation
You can either completely mute the above-mentioned sounds , replace them with one
of the ten predefined sounds, or simply record a s ound file of your own into the
intercom. The sound file must have the WAV format and use PCM encoding with 8
kHz sampling frequency and 8/16-bit sample resolution, and the file size may not
exceed 256 kB. The maximum file playing time is limited to approximately 16 seconds
for 8-bit and 8 seconds for 16-bit resolution.
You can also play the recorded files via Automation using the Action.PlayUserSound
and, optionally, with the aid of the intercom speaker and/or directly into the phone
call.
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List of Parameters
Ringing before answering call – set the sound to be played before answering an
incoming call (intercom ring tone).
Ringback tone – set the sound to be played to the called user. The PBX ringing
tone is preferred to the intercom ringing tone set here.
Call busy tone – set the sound to be played when the called user is busy.
Call hang-up signalling – set the sound to be played upon the call end.
Invalid input signalling – set the sound to be played when an invalid code in
entered (switch/user/profile activation).
Invalid position signalling – set the sound to be played when a quick dial button
is pressed but the corresponding user position is not programmed.
Switch activation signalling – set the sound to be generated when a switch is
activated. Specify signalling details for each switch; refer to the Switches
subsection.
You can record up to 10 user sound files into the intercom and assign names to them
for convenience.
Press
to record a sound file to the intercom. Select a file from your PC via a
dialogue window and push Record. Press
to remove a file. Press
to replay the
sound file (locally on your PC).
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You can record a sound file using your PC microphone. Press
and press
to stop the record. Press
to start the record
to play the sound record. Click Upload to
save the sound into the intercom.
Note
The sound recording function is not available in the browsers that do not
support the WebRTC standard (Internet Explorer, e.g.).
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5.4.9 Web Server
You can configure your 2N Helios IP intercom using a standard browser which
accesses the integrated web server. Use the secured HTTPS protocol for
communication between the browser and intercom. Having accessed the intercom,
enter the login name and password. The default login name and password are admin
and 2n respectively. We recommend you to change the default password as soon as
possible.
The Web Server function is used by the following intercom functions too:
1.
a. JPEG snapshot/MJPEG video download; refer to Streaming.
b. ONVIF protocol for video streaming, refer to Streaming.
c. HTTP commands for switch control, refer to Switches.
d. Event.HttpTrigger in 2N Helios IP Automation, refer to the respective
manual.
The unsecured HTTP protocol can be used for these special communication cases.
List of Parameters
Device name – set the device name to be displayed in the right upper corner of
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Device name – set the device name to be displayed in the right upper corner of
the web interface, login window and other applications if available (2N® Helios IP
Network Scanner, etc).
Web interface language – set the default language for administration web server
login. Use the upper toolbar buttons to change the language temporarily.
Password – set the intercom access password. Press
to change the password.
The 8-character password must include one lower-case letter, one upper-case
letter and one digit at least.
HTTP port – set the web server port for HTTP communication. The port setting
will not be applied until the intercom gets restarted.
HTTPS port – set the web server port for HTTPS communication. The port
setting will not be applied until the intercom gets restarted.
HTTPS user certificate – specify the user certificate and private key for the
intercom HTTP server – user web browser communication encryption. Choose
one of the three sets of user certificates and private keys (refer to the
Certificates subsection) or keep the SelfSigned setting, in which the certificate
automatically generated upon the first intercom power up is used.
Remote access enabled – enable remote access to the intercom web server from
off-LAN IP addresses.
Original language – download the original file containing all the user interface
texts in English. The file format is XML; see below.
User language – record, load and remove, if necessary, a user file containing
your own user interface text translations.
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<?xml version="1.0" encoding="UTF-8"?>
<strings language="English" languageshort="EN">
<!-- Global enums-->
<s id="enum/error/1">Invalid value!</s>
<s id="enum/bool_yesno/0">NO</s>
<s id="enum/bool_yesno/1">YES</s>
<s id="enum/bool_user_state/0">ACTIVE</s>
<s id="enum/bool_user_state/1">INACTIVE</s>
<s id="enum/bool_profile_state/0">ACTIVE</s>
<s id="enum/bool_profile_state/1">INACTIVE</s>
..
..
..
</strings>
While translating, modify the value of <s> elements only. Do not modify the id values.
The language name specified by the language attribute of the <strings> element will
be available in the selections of the Web interface language parameter. The
abbreviation of the language name specified by the languageshort attribute of the
<strings> element will be included in the language list in the right-hand upper corner
of the window and will be used for a quick language switching.
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5.4.10 Audio Test
The 2N Helios IP intercoms allow you to perform periodical tests of the integrated
speaker and microphone. For the test purpose, the integrated speaker generates one
or more short beeps. The integrated microphone receives the generated tone and the
test is successful if the tone is detected correctly. The test takes approximately 4
seconds. If the test fails (which may be due to an extreme surrounding noise level, e.
g.), a new test is carried out in 10 minutes. The result of the last test can be displayed
in the intercom confirmation interface or processed by the Automation.
Note
The audio test is available with the Gold or Enhanced Audio licence only.
If a call is active when the audio test starts, the audio test will be put off
until the call is terminated. The audio test will be performed the moment
the call is terminated.
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List of Parameters
Audio test enabled – enable automatic execution of the audio test.
Test period – set the test period: daily or weekly.
Test start time – set the test starting time in the HH:MM format. We recommend
you to set a time at which a low intercom traffic is expected.
Test now – push the button to start the test immediately regardless of the
current settings.
Test status – this parameter displays the current test status.
Last test time – this parameter displays the time of the last-performed test.
Last test result – this parameter displays the result of the last-performed test.
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5.4.11 SNMP
The 2N Helios IP intercoms integrate a remote intercom supervision functionality via
the SNMP. The integrated SNMP agent becomes available when the Enhanced
Integration licence key is added. The intercoms support the SNMP version 2c.
List of Parameters
Community string – text string representing the access key to the MIB table
objects.
Trap IP address – IP address to which the SNMP traps are to be sent.
Note
Traps are not supported at the present version. 2N Helios IP operates
with request - response messages.
Download MIB file – download the current MIB definition from a device.
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Contact – enter the device manager contact (name, e-mail, etc.).
Name – enter the device name.
Location – enter the device location (1st floor, e.g.).
IP address– enter up to 4 valid IP addresses for SNMP agent access to block
access from other addresses. If the field is empty, the device may be accessed
from any IP address.
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5.5 System
Here is what you can find in this section:
5.5.1 Network
5.5.2 Date and Time
5.5.3 Licence
5.5.4 Certificates
5.5.5 Auto Provisioning
5.5.6 Syslog
5.5.7 Maintenance
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5.5.1 Network
As the 2N Helios IP intercom is connected to the LAN, make sure that its IP address
has been set correctly or obtained from the LAN DHCP server. Configure the IP
address and DHCP in the Network subsection.
Tip
To know the current IP address of your intercom, use the 2N
® Helios IP
Scanner, which can be freely downloaded from www.2n.cz, or apply the
steps described in the Installation Manual of the respective intercom: the
intercom communicates its IP address to you via a voice function.
If you use the RADIUS server and 802.1x-based verification of connected equipment,
you can make the intercom use the EAP-MD5 or EAP-TLS authentication. Set this
function in the 802.1x tab.
The Trace tab helps you launch capture of incoming and outgoing packets on the
intercom network interface. The file with captured packets can be downloaded for
Wireshark processing, e.g. (www.wireshark.org).
List of Parameters
Network
Basic
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Use DHCP server – enable automatic obtaining of the IP address from the LAN
DHCP server. If the DHCP server is unavailable or inaccessible in your LAN, use
the manual network settings.
Static IP address – static IP address of the intercom, which is used together with
the below mentioned parameters if the Use DHCP Server parameter is disabled.
Network mask – network mask.
Default gateway – address of the default gateway, which provides
communication with off-LAN equipment.
Primary DNS – primary DNS server address for translation of domain names to IP
addresses.
Secondary DNS – secondary DNS server address, which is used in case the
primary DNS is inaccessible.
Hostname – set the Helios IP network identification.
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VLAN enabled – enable the virtual network (VLAN) support (according to
recommendation 802.1q). Set the virtual network ID too to make the function
work properly.
VLAN ID – select a virtual network ID in the range of 1-4094. The device shall
receive only the packets tagged with this ID. A wrong setting may result in a
connection loss and need to reset the device to factory values.
Required port mode – set the preferred network interface port mode:
Autonegotiation or Half Duplex – 10 mbps. The lower bit rate of 10 mbps may be
necessary if the used network infrastructure (cabling) is not reliable for the
100mbps traffic.
Current port state – current network interface port state (Half or Full Duplex – 10
mbps or 100 mbps).
Verify the network address accessibility – verify the network address
accessibility via the Ping command in standard operating systems. Press Ping to
display a dialogue, enter the IP address/domain name and click Ping to send test
data to this address. If the selected IP address/domain name is invalid, a warning
is displayed and Ping remains inactive until the given IP address becomes valid.
The function progress and result are also displayed in the dialogue. Failed means
either inaccessibility of the given IP address within 10 seconds or inability to
translate the domain name into an address. If a valid response is received, the IP
address from which the response came and the response waiting time in
milliseconds
are
displayed.
Repress Ping to send another query to the same address.
802.1x
Device identity – username (identity) for authentication via EAP-MD5 and EAP-
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Device identity – username (identity) for authentication via EAP-MD5 and EAPTLS.
MD5 authentication enabled – enable authentication of network devices via the
802.1x EAP-MD5 protocol. Do not enable this function if your LAN does not
support 802.1x. If you do so, the intercom will become inaccessible.
Password – enter the access password for EAP-MD5 authentication.
TLS authentication enabled – enable authentication of network devices via the
802.1x EAP-TLS protocol. Do not enable this function if your LAN does not
support 802.1x. If you do so, the intercom will become inaccessible.
Trusted certificate – specify the set of trusted certificates for verification of the
RADIUS server public certificate validity. Choose one of three sets of certificates;
refer to the Certificates subsection. If no trusted certificate is included, the
RADIUS public certificate is not verified.
User certificate – specify the user certificate and private key for verification of
the intercom authorisation to communicate via the 802.1x-secured network
element port in the LAN. Choose one of three sets of user certificates and
private keys; refer to the Certificates subsection.
Note
This function is available with the Gold or Enhanced Security licence only.
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Trace
In the Trace tab, you can launch capturing of incoming and outgoing packets on the
intercom network interface. The captured packets are stored in a 4 MB buffer. When
the buffer fills up, the oldest packets are overwritten automatically. We recommend
you to lower the video stream transmission rate below 512 kbps while capturing. Press
to start,
to stop and
to download the packet capture file.
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5.5.2 Date and Time
If you control validity of phone numbers, lock activation codes and similar by time
profiles, make sure that the intercom internal date and time are set correctly.
Most 2N Helios IP models are equipped with a back-up real-time clock to withstand up
to several days' long power outages. If not equipped with this function, the intercom
loses the real time data upon power outage (or restart). Therefore, if the intercom is
powered up after a rather long period of time (after new intercom installation, e.g.),
time is set to the default value and has to be reset. You can synchronise the intercom
time with your PC anytime by pressing the Synchronise button.
Synchronise the intercom internal time with any available SNTP server if your intercom
is not equipped with a real-time clock.
Note
The intercom does not need the current date and time values for its
basic function. However, be sure to set these values when you apply
time profiles and display time of listed events (Syslog, used cards, logs
downloaded by HTTP API, etc.).
Practically, the intercom real-time circuit accuracy is approximately ±0,005 %, which
may mean a deviation of ±2 minutes per month. Therefore, we recommend you to
synchronise time with the NTP server to achieve the highest accuracy and reliability.
The intercom sends a query to the NTP server periodically to update its time value.
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List of Parameters
Synchronise – push the button to synchronise the intercom time value with your PC
time value.
Time zone – set the time zone for the installation site to define time shifts and
winter/summer time transitions.
Time zone rule – if the intercom is installed on a site that it not included in the
Time zone parameter, set the time zone rule manually. The rule is applied only if
the Time zone parameter is set to Manual.
Use NTP server – enable the NTP server use for intercom time synchronisation.
NTP server address – set the IP address/domain name of the NTP server used
for your intercom time synchronisation.
NTP time status – display the state of the last local time synchronisation attempt
via the NTP server (Not Synchronised, Synchronised, Error).
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5.5.3 Licence
Some 2N Helios IP functions are available with a valid licence key only. Refer to the
Model Differences and Function Licensing subsection for the list of intercom licensing
options.
List of Parameters
Licence key – enter the valid licence key.
Licence key valid – check whether the used licence key is valid.
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Enhanced security – check whether the functions activated by the Enhanced
Security licence are available.
Enhanced audio – check whether the functions activated by the Enhanced Audio
licence are available.
Enhanced video – check whether the functions activated by the Enhanced Video
licence are available.
Enhanced integration – check whether the functions activated by the Enhanced
Integration licence are available.
NFC support – check whether the NFC user identification support is available.
G.729 support – check whether the G.729 audio codec is available.
InformaCast support – check whether the InformaCast support is available.
Trial licence state – check the trial licence state (non-activated, activated,
expired).
Licence expiry – check the remaining time of the trial licence validity. 1 hour is
deducted automatically from the licence remaining time upon every restart and
factory reset; otherwise this time is not affected in any way.
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5.5.4 Certificates
Some 2N Helios IP network services use the Transaction Layer Security (TLS) protocol
for communication with other LAN devices to prevent third parties from monitoring
and/or modifying the communication contents. Unilateral or bilateral authentication
based on certificates and private keys is needed for establishing connections via TLS.
The following intercom services use the TLS protocol:
1.
a. Web server (HTTPS)
b. E-mail (SMTP)
c. 802.1x (EAP-TLS)
d. SIP
The 2N Helios IP intercom allows you to load up to three sets of trusted certificates,
which help authenticate LAN devices for communication with the intercom, and three
sets of user certificates and private keys for communication encryption.
Each certificate-requiring service can be assigned one of the three certificate sets
available; refer to the Web Server, E-Mail and Streaming subsections. The certificates
can be shared by the services.
2N Helios IP accepts the DER (ASN1) and PEM certificate formats.
Upon the first power up, the intercom automatically generates the Self Signed
certificate and private key for the Web Server and E-Mail without forcing you to load a
certificate and private key of your own.
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Note
If you use the Self Signed certificate for encryption of the intercom web
server – browser communication, the communication is secure, but the
browser will warn you that it is unable to verify the intercom certificate
validity.
Refer to the tables below for the current list of trusted and user certificates:
Press
to load a certificate saved on your PC. Select the certificate (or private key)
file in the dialogue window and push Load. Press
to remove a certificate from the
intercom.
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Note
It is possible that certificate with private RSA key longer than 2048 bits will be
rejected
and
following
message
will
be
displayed:
Private key file or private key password was not accepted by device !
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5.5.5 Auto Provisioning
The 2N Helios IP intercoms help you update firmware and configuration manually, or
automatically from a storage on a TFTP/HTTP server selected by you according to
predefined rules.
You can configure the TFTP and HTTP server address manually. The 2N Helios IP
intercoms support automatic identification of the local DHCP server address (Option
66).
Firmware
Use the Firmware tab to set automatic firmware download from a server defined by
you. The intercom compares the server file with its current firmware file periodically
and, if the server file is later, automatically updates firmware and gets restarted
(approx. 30 s). Hence, we recommend you to update when the intercom traffic is very
low (at night, e.g.).
2N Helios IP expects the following files:
1. hipMODEL-firmware.bin – intercom firmware
2. hipMODEL-common.xml – common configuration for all intercoms of one model
3. hipMODEL-MACADDR.xml – specific configuration for one intercom
MODEL in the filename specifies the intercom model:
1. v – 2N
2. f – 2N
® Helios IP Vario
® Helios IP Force
3. sf – 2N
® Helios IP Safety
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4. ak – 2N
® Helios IP Audio Kit
5. vk – 2N
® Helios IP Video Kit
6. ve – 2N
® Helios IP Verso
MACADDR is the MAC address of the intercom in the 00-00-00-00-00-00 format.
Find the MAC address on the intercom production plate or in the Intercom Status tab
via the web interface.
Example:
2N
® Helios IP Vario with MAC address 00-87-12-AA-00-11 downloads the following
files from the TFTP server:
hipv-firmware.bin
hipv-common.xml
hipv-00-87-12-aa-00-11.xml
Configuration
Use the Configuration tab to set automatic configuration download from the server
defined by you. The intercom periodically downloads a file from the server and gets
reconfigured without getting restarted.
Note
A few seconds' interruption of the display function occurs in the displayequipped 2N
® Helios IP Vario models during reconfiguration. Therefore,
we recommend you to update when the intercom traffic is very low (at
night, e.g.).
List of Parameters
Firmware update enabled – enable automatic firmware/configuration updating
from the TFTP/HTTP server.
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Address retrieval mode – select whether the TFTP/HTTP server address shall be
entered manually or a value retrieved automatically from the DHCP server using
Option 66 shall be used.
Server address – enter the TFTP (tftp://ip_address), HTTP (http://ip_address) or
HTTPS (https://ip_address) server address manually.
DHCP (Option 66/150) address – check the server address retrieved via the
DHCP Option 66 or 150.
File path – set the firmware/configuration filename directory or prefix on the
server. The intercom expects the XhipY_firmware.bin, XhipY-common.xml and
XhipY-MACADDR.xml files, where X is the prefix specified herein and Y specifies
the intercom model.
Use authenticatio n – enable authentication for HTTP server access.
Username – enter the user name for server authentication.
Password – enter the password for server authentication.
At boot time – enable check and, if possible, update execution upon every
intercom start.
Update period – set the update period: hourly, daily, weekly and monthly.
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Update at – set the update time in the HH:MM format for periodical updating at a
low-traffic time. The parameter is not applied if the update period is set to a
value shorter than 1 day.
Next update at – set the next update time.
Last update at – last update time .
Update result – last update result. The following options are available:
Result
Description
Invalid server
The server address is invalid.
address
Unsupported
The protocol is not supported. HTTP(s) and TFTP are supported only.
protocol
Invalid file path
The provisioning file location is invalid.
DHCP option 66
The server address loading via DHCP Option 66 or 150 has failed.
failed
Invalid domain
The server domain name is invalid due to wrong configuration or
name
unavailability of the DNS server.
Server not found
The requested HTTP/TFTP server fails to reply.
Authentication
The HTTP credentials are invalid.
failed
File not found
The file has not been found on the server.
Request waiting in
The provisioning request is queuing...
queue...
In progress...
Update is in progress.
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Result
Description
File is invalid
The file to be downloaded is corrupted or of a wrong type.
Firmware is up to
The firmware update attempt reveals that the latest firmware version has
date
been loaded.
Update Succeeded
The configuration/firmware update has been successful. With firmware
update, the device will be restarted in a few seconds.
Internal error
An unspecified error occurred during file download.
My2N / TR069
Use this tab to enable and configure remote intercom management via the TR-069
protocol. TR-069 helps you reliably configure intercom parameters, update and back
up configuration and/or upgrade device firmware.
The TR-069 protocol is utilised by the My2N cloud service. Make sure that TR-069 is
enabled and Active profile set to My2N to make your intercom log in to My2N
periodically for configuration.
This function helps you connect the intercom to your ACS (Auto Configuration
Server). In this case, the connection to My2N will be disabled in the intercom.
My2N / TR069 Enabled – enable connection to My2N or another ACS server.
Active profile – select one of the pre-defined profiles (ACS), or choose a setting
of your own and configure the ACS connection manually.
Next synchronisation in – display the time period in which the intercom shall
contact a remote ACS.
Connection status – display the current ACS connection state or error state
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Connection status – display the current ACS connection state or error state
description if necessary.
Connection test – test the TR069 connection according to the set profile, see
the Active profile. The test result is displayed in the Connection status.
My2N ID – unique identifier of the company created via the My2N portal.
ACS server address – s et the ACS address in the following format: ipaddress[:
port], 192.168.1.1:7547, for example.
Username – s et the user name for intercom authentication while connecting to
the ACS server.
Password – s et the user password for intercom authentication while connecting
to the ACS server.
Trusted certificate – set the set of CA certificates for validation of the ACS
public certificate. Choose one of three sets, see the Certificates subsection. If
none is selected, the ACS public certificate is not validated.
User certificate – s pecify the user certificate and private key to validate the
intercom right to communicate with the ACS. Choose one of three sets, refer to
the Certificates subsection.
Periodic inform enabled – enable periodical logging of the intercom to the ACS.
Periodic inform interv al – s et the interval of periodical logging of the intercom
to the ACS if enabled by the Periodic inform enabled parameter.
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5.5.6 Syslog
The 2N Helios IP intercoms allow you to send system messages to the Syslog server
including relevant information on the device states and processes for recording,
analysis and audit. It is unncecessary to configure this service for common intercom
operation.
List of Parameters
Send Syslog messages – enable sending of system messages to the Syslog
server. Make sure that the server address is set correctly.
Server address – set the IP/MAC address of the server on which the Syslog
application is running.
Severity level – set the severity level of the messages to be sent.
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5.5.7 Maintenance
Use this menu to maintain your intercom configuration and firmware. You can back up
and reset all parameters, update firmware and/or reset default settings here.
Restore configuration – reset configuration from the preceding backup. Press
the button to display a dialogue window for you to select and upload the
configuration file to the intercom. You can also choose before uploading
whether the network parameters and SIP exchange connection settings from the
configuration file shall be applied.
Backup configuration – back up the complete current configuration of your
intercom. Press the button to download the configuration file to your PC.
Caution
Treat the file cautiously as the intercom configuration may include
delicate information such as user phone numbers and access codes.
Reset configuration – reset default values for all of the intercom parameters
except for the network settings. Use the respective jumper or push Reset to
reset all the intercom parameters; refer to the Installation Manual of your
intercom.
Caution
The default state reset deletes the licence key if any. Hence, we
recommend you to copy it to another storage for later use.
Upgrade firmware – upgrade your intercom firmware. Press the button to
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Upgrade firmware – upgrade your intercom firmware. Press the button to
display a dialogue window for you to select and upload the firmware file to the
intercom. The intercom will automatically get restarted and new FW will then be
available. The whole upgrading process takes less than one minute. Refer to
www.2n.cz. for the latest FW version for your intercom. FW upgrade does not
affect configuration as the intercom checks the FW file to prevent upload of a
wrong or corrupted file.
Check firmware online – check online whether a new firmware version is
available. If so, download the new FW version and an automatic device upgrade
will follow.
Restart device – restart the intercom. The process takes about 30 s. When the
intercom has obtained the IP address upon restart, the login window will get
displayed automatically.
Send anonymous statistics data – enable sending of anonymous statistic data on
device usage to the manufacturer. These data do not include any sensitive
information such as passwords, access codes or phone numbers. This
information helps 2N TELEKOMUNIKACE a.s. improve the software quality,
reliability and performance. Your participation is voluntary and you can cancel
this sending any time.
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5.6 Used Ports
Service
Port
Protocol
Direction
Configurable
Configuration
802.1x
-
-
In/Out
No
-
DHCP
68
UDP
In/Out
No
-
DNS
53
TCP
In/Out
No
-
/UDP
Echo (device discovery)*
8002
UDP
In/Out
No
-
FTP
21
TCP
Out
No
-
8003
UDP
Out
No
-
HTTP
80
TCP
In/Out
Yes
Web server
HTTPS
443
TCP
In/Out
Yes
Web server
Multicast audio
22222
UDP
In/Out
Yes
Streaming
Multicast video
22223
UDP
Out
No
-
NTP klient
123
UDP
In/Out
No
-
ONVIF
80, 443,
TCP
In/Out
No
-
3702
/UDP
RTP ports
5000 -
UDP
In/Out
Yes
Phone
RTSP server
554
UDP
In/Out
No
-
SingleWire Commands
80
TCP
In/Out
No
-
SingleWire
8081
TCP
Out
No
-
2N
® Helios IP Eye
Communication
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Service
Port
Protocol
Direction
Configurable
Configuration
SingleWire Discovery
427
UDP
In/Out
No
-
SingleWire Media
20000 -
UDP
In
No
-
SIP
5060
TCP
In/Out
Yes
Phone
/UDP
SIPS
5061
TCP
In/Out
Yes
Phone
SMTP
25
TCP
Out
Yes
E-Mail
Syslog
514
UDP
Out
No
-
TFTP
69
UDP
Out
No
-
Echo – a proprietary protocol for the intercom discovery in the network. Used in
applications: 2N
®
Helios IP Network Scanner, 2N
®
Helios IP Eye, 2N
®
Access
Commander.
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6. Supplementary Information
Here is what you can find in this section:
6.1 Troubleshooting
6.2 Directives, Laws and Regulations
6.3 General Instructions and Cautions
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6.1 Troubleshooting
For the most frequently asked questions refer to faq.2n.cz.
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6.2 Directives, Laws and Regulations
Europe
2N
® Helios IP conforms to the following directives and regulations:
Directive 1999/5/EC of the European Parliament and of the Council, of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual
recognition of their conformity
Directive 2006/95/EC of the European Parliament and of the Council of 12 December
2006 on the harmonisation of the laws of Member States relating to electrical
equipment designed for use within certain voltage limits
Directive 2004/108/EC of the Council of 15 December 2004 on the harmonisation of
the laws of Member States relating to electromagnetic compatibility
Commission Regulation (EC) No. 1275/2008, of 17 December 2008, implementing
Directive 2005/32/EC of the European Parliament and of the Council with regard to
ecodesign requirements for standby and off mode electric power consumption of
electrical and electronic household and office equipment
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on
the restriction of the use of certain hazardous substances in electrical and electronic
equipment
Regulation (EC) No. 1907/2006 of the European Parliament and of the Council of 18
December 2006 concerning the Registration, Evaluation, Authorisation and Restriction
of Chemicals (REACH), establishing a European Chemicals Agency, amending
Directive 1999/45/EC and repealing Council Regulation (EEC) No. 793/93 and
Commission Regulation (EC) No. 1488/94 as well as Council Directive 76/769/EEC
and Commission Directives 91/155/EEC, 93/67/EEC, 93/105/EC and 2000/21/EC
Directive 2012/19/EC of the European Parliament and of the Council of 4 July 2012 on
waste electrical and electronic equipment.
Industry Canada
This Class B digital apparatus complies with Canadian ICES-003. / Cet appareil
numérique de la classe B est conforme a la norme NMB-003 du Canada.
FCC
NOTE: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
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This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
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6.3 General Instructions and Cautions
Please read this User Manual carefully before using the product. Follow all instructions
and recommendations included herein.
Any use of the product that is in contradiction with the instructions provided herein
may result in malfunction, damage or destruction of the product.
The manufacturer shall not be liable and responsible for any damage incurred as a
result of a use of the product other than that included herein, namely undue
application and disobedience of the recommendations and warnings in contradiction
herewith.
Any use or connection of the product other than those included herein shall be
considered undue and the manufacturer shall not be liable for any consequences
arisen as a result of such misconduct.
Moreover, the manufacturer shall not be liable for any damage or destruction of the
product incurred as a result of misplacement, incompetent installation and/or undue
operation and use of the product in contradiction herewith.
The manufacturer assumes no responsibility for any malfunction, damage or
destruction of the product caused by incompetent replacement of parts or due to the
use of reproduction parts or components.
The manufacturer shall not be liable and responsible for any loss or damage incurred
as a result of a natural disaster or any other unfavourable natural condition.
The manufacturer shall not be held liable for any damage of the product arising during
the shipping thereof.
The manufacturer shall not make any warrant with regard to data loss or damage.
The manufacturer shall not be liable and responsible for any direct or indirect damage
incurred as a result of a use of the product in contradiction herewith or a failure of the
product due to a use in contradiction herewith.
All applicable legal regulations concerning the product installation and use as well as
provisions of technical standards on electric installations have to be obeyed. The
manufacturer shall not be liable and responsible for damage or destruction of the
product or damage incurred by the consumer in case the product is used and handled
contrary to the said regulations and provisions.
The consumer shall, at its own expense, obtain software protection of the product.
The manufacturer shall not be held liable and responsible for any damage incurred as
a result of the use of deficient or substandard security software.
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The consumer shall, without delay, change the access password for the product after
installation. The manufacturer shall not be held liable or responsible for any damage
incurred by the consumer in connection with the use of the original password.
The manufacturer also assumes no responsibility for additional costs incurred by the
consumer as a result of making calls using a line with an increased tariff.
Electric Waste and Used Battery Pack Handling
Do not place used electric devices and battery packs into municipal waste containers.
An undue disposal thereof might impair the environment!
Deliver your expired electric appliances and battery packs removed from them to
dedicated dumpsites or containers or give them back to the dealer or manufacturer
for environmental-friendly disposal. The dealer or manufacturer shall take the product
back free of charge and without requiring another purchase. Make sure that the
devices to be disposed of are complete.
Do not throw battery packs into fire. Battery packs may not be taken into parts or
short-circuited either.
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2N TELEKOMUNIKACE a.s.
Modřanská 621, 143 01 Prague 4, Czech Republic
Phone: +420 261 301 500, Fax: +420 261 301 599
E-mail: sales@2n.cz
Web: www.2n.cz
v2.18
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