tranz 380 quick reference guide

TRANZ 380
QUICK REFERENCE GUIDE
FHOT385
LODGING
ETC TYPE 7 APPLICAT I O N
Check In
1
4
Check Out
Follow this procedure to complete, delete, review or print a
record of a Check-In transaction.
1
Press the [8] key on the terminal.
2
Enter Folio #.
3
Swipe card through vertical slot as shown on terminal*
* Amount of Sale? or Room Rate? Note:Room Rate prompt
appears instead of Amount of Sale , if enabled. (Note:If
Room Rate is enabled,the terminal calculates Check-In
amount as Room Rate + Incidentals x Duration.)
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
Folio Number
Enter the 8-character folio number, then
press ENTER.
Duration of Stay
Enter the duration of stay, then press
ENTER.(NOTE: If Room Rate is enabled
the terminal calculates Check-In amount as
Room Rate + Incidentals x Duration.)
Arrival 99/99/99
Enter date, or press ENTER for the current
date.
Special Program? Enter the special program code, or press
ENTER for a default code “1”.
Enter Invoice #
Enter the invoice number, then press
ENTER.
Press [#] or [*] to scroll the record screens.
[4] to void the record.
[BACKSPACE] to edit Folio amount or dates.
[ALPHA] to print the record.
[CLEAR] to return to the idle prompt, or
ENTER to view the next record.
Folio=1 Amount=2
NOTE: This prompt only displays if [BACK
SPACE] was pressed to edit Folio. Press “1”
to edit the folio number or “2” to edit the
amount.
Enter New Data
This prompt appears if you selected “1” or
pressed [BACKSPACE] at the Arrive, Depart
or Special Program Code field in the record.
Key in appropriate new data, then press ENTER.
4
4
Auth $ Exceeded
The new amount is greater than the preauthorized amount by 15%. Continue.
Add Auth?
Y/N Press [6] for “N” to accept the new ,
greater amount. Press [9] for “Y” to perform
an Add Auth transaction.
Transaction complete - Check Out captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
Additional Auth
This transaction re-authorizes a transaction that has been
previously authorized via Check-In, for an additional amount.
The approved transaction is then re-stored in the Check-In
batch for later retrieval and completion using the Check Out
transaction.The re-stored transaction will contain the new
amount (original amount plus additional amount), an updated
auth date, and the new host response .
1
Enter the folio number or press ENTER for
the first record in the batch.
Folio ffffffff
Amount $99999.99
9999999999999999
9999 99999999
Auth Date mm/dd
Arrive mm/dd/y.
The terminal displays the selected record,
or the first record in the batch. Press [#] or
[*] to scroll the record screens. Press: [4]
to void the record. [BACKSPACE] to edit
Folio amount or dates.Press [ALPHA] to
print the record or [CLEAR] to return to the
idle prompt.
3 Add Amount
If you pressed [BACKSPACE] to edit the
Amount field, this prompt appears. Enter
the additional amount, without the decimal,
then press ENTER.
4 Add Duration
Enter any additional duration of stay, then
press ENTER.
Press the [7] key on the terminal.
Transaction complete - Additional Auth captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
Credit Sale
1
Press THREE key on the terminal.
If debit is activated, choose CREDIT when prompted
to select sale type.
Enter New Amount Enter the new amount, then press ENTER.
Key in dollar amount of transaction, then press ENTER.
Enter the folio #
The terminal displays the selected record.
Folio ffffffff
Amount $99999.99
Auth Date mm/dd
Arrive mm/dd/yy
Depart mm/dd/yy
Spec 9 Dur 99
Press ONE key on the terminal.
Enter Folio #.
Depart mm/dd/yy
Press ENTER to view the next record.
Spec 9 Dur 99.
AAAAAAAAAAAAA
• Enter the folio number, or press ENTER to go to the first
record in the batch.
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card information
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Prefer Cust? Y/N (Press 9 for yes, 6 for no.)
• Operator ID: Key the appropriate information, press ENTER.
3
2
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
NOTE:Check In is not eligible for debit transactions,
choose DEBITSALE.
2
Transaction complete - Check In Captured.
2
Swipe card through vertical slot as shown on terminal*
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card information
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Prefer Cust? Y/N (Press 9 for yes, 6 for no.)
• No Show? Y/N (Press 9 for yes, 6 for no.)
• Operator ID: Key the appropriate information, press ENTER.
3
Key in dollar amount of transaction, then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Folio Number. Enter the 8-character folio number, then
press ENTER.
• Extra Charges. Enter the correct code for any extra charges,
then press ENTER.
•Duration of Stay. Enter the duration of stay, then press ENTER.
•Arrival 99/99/99. Enter the arrival date, or press ENTER for the
current date.
• Depart 99/99/99. Enter the departure date, or press ENTER
for the current date.
4
Transaction complete - Sale Captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
4
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
• Terminal displays transaction response. Press CLEAR.
Credit Ticket Only
When given an approval code by an operator, you must
complete a Credit Ticket Only transaction to enter item into
terminal and print receipt for customer to sign.
1
Press FIVE key on the terminal.
2
Swipe card through vertical slot as shown on terminal*
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card information
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
Credit Return
1
Swipe card through vertical slot as shown on terminal*
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card information
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Prefer Cust? Y/N (Press 9 for yes, 6 for no.)
• No Show? Y/N (Press 9 for yes, 6 for no.)
• Operator ID: Key the appropriate information, press ENTER.
3
3
ETC-000
1
Press ONE key on the terminal.
If debit is activated, choose DEBIT when prompted
to select sale type.
2
Swipe card through vertical slot as shown on terminal*
NOTE: All debit card transactions must be swiped;debit
card numbers may not be entered manually. Prompting
messages vary based on card type and setup. Terminal
may display the following prompts:
• Server ID? (Enter the Server ID or press ENTER for none.)
• Prefer Cust? Y/N (Press 9 for yes, 6 for no.)
• No Show? Y/N (Press 9 for yes, 6 for no.)
• Operator ID: Key the appropriate information, press ENTER.
3
Key in dollar amount of transaction, then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Folio Number. Enter the 8-character folio number, then
press ENTER.
• Extra Charges. Enter the correct code for any extra charges,
then press ENTER.
•Duration of Stay. Enter the duration of stay, then press ENTER.
•Arrive 99/99/99. Enter the arrival date, or press ENTER for the
current date.
•Depart 99/99/99. Enter the departure date, or press ENTER for
the current date.
Key in dollar amount of transaction, then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Enter Auth Code. Enter the authorization code if required, then
press ENTER.
• Folio Number. Enter the 8-character folio number, then
press ENTER.
•Arrive 99/99/99. Enter the arrival date, or press ENTER for the
current date.
•Depart 99/99/99. Enter the departure date, or press ENTER for
the current date.
• Special Program? Enter the special program code, or press
ENTER for a default code “1”.
• Enter Invoice #. Enter the invoice number up to 8 characters,
then press ENTER.
Key in dollar amount of transaction, then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Folio Number. Enter the 8-character folio number, then
press ENTER.
•Arrive 99/99/99. Enter the arrival date, or press ENTER for the
current date.
•Depart 99/99/99. Enter the departure date, or press ENTER for
the current date.
• Special Program? Enter the special program code, or press
ENTER for a default code “1”.
• Enter Invoice #. Enter the invoice number up to 8 characters,
then press ENTER.
Debit Sale
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Operator ID: Key the appropriate information, press ENTER.
Press TWO key on the terminal.
If debit is activated, choose CREDIT when prompted
to select return type.
2
Transaction complete - Return Captured.
4
4
Transaction complete - Debit Sale Captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
Transaction complete - Ticket Only Captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press CLEAR.
Card Name
Amex:
Diners:
Discover:
VISA/MC:
Customer Support:
Merchant Number
Phone Number
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