Paypoint (Integrated).doc
RS Epos Version 3
Integrated PayPoint
RS Epos supports integrated PayPoint transaction using the PayPoint PPOD
Interface, this reduced human error and double entry of the standard external PayPoint
system. This manual documents the set-up and usage of the system.
Screen Location
Touch Screen
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Paypoint (Integrated).doc
PayPoint on at the Till
To use PayPoint at the till, simply press the PayPoint button (this button may be
named differently depending on your set-up), this will open up the PayPoint screen.
When the PayPoint screen opens, it will take a short while to configure the interface
(this will be longer the first time it is used) when the system is ready, press the “New
Transaction” button to start a PayPoint transaction.
A white screen will now appear on the left of the screen, this has the same functionality as
the standalone PayPoint terminal and should be used in the same way. Noting that this screen is
controlled by PayPoint and as such and support enquiries about the White screen should be
directed at them.
Once the PayPoint transaction has been completed, return to the main till layout to continue
with the sale, when the sale is completed the PayPoint screen will automatically open and commit
the transactions, if any transactions fail for any reason (for example the internet connection is
unavailable) the customer will need to be refunded.
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The below image details the work flow for a PayPoint transaction.
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Till Operator Notes
During training till operators should be made aware of the following:
1. Negative transactions (payouts/ refunds) are automatically committed and receipts printed
when they are added to the sales, these can NOT be cancelled or voided.
2. PayPoint receipts and Customer Dongle/ Card top-ups will only be preformed AFTER the
customer has paid for the goods, during the payment stage. With the exception of payouts
and refunds (see above)
3. If a transaction fails to commit (send confirmation of payment to PayPoint) the sale, the
item will be removed form the sale and the customer will need reimbursing, the shop should
have a process in place to handle this, especially when the customer is paying with Credit/
Debit Card. This can happen for a number of reasons, for example an invalid customer
card/ dongle, no internet connection, closed service etc.
4. Committed PayPoint transactions (Voids/ Returns) can NOT be cancelled or voided from
sales, a refund on the PayPoint terminal is required if the item needs to be removed.
5. Uncommitted PayPoint transactions can NOT be up on Account or on Layaway, these items
must be removed from the sale before the sale can be laid-away or added to an account.
6. Uncommitted PayPoint transactions can NOT be swapped between tills (i.e. if the shop only
has EFT payments on one till)
7. Uncommitted PayPoint transactions MUST be completed within 30 minutes of there
creation (this time may change depending on the PayPoint setting), if they are not
completed within this time frame they may fail when committed.
8. PayPoint Receipts can be re-printed using the Tills “Print Receipt” button, this will print the
standard till receipt and any PayPoint receipts, for security reasons some lines on the
PayPoint receipt, such as voucher codes, will be omitted (this is mandated by PayPoint)
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Operator Training (Taken from PayPoint P-Pos PDF)
Your EPOS system now has integrated PayPoint functionality. This should help make PayPoint
transactions quicker, reduce queue sizes by allowing PayPoint transaction on all lanes and also reduce
keying mistakes.
1 Initiating a PayPoint Transaction
A PayPoint transaction can now be initiated by pressing the PayPoint button on your EPOS screen.
At this point, you should see the PayPoint menu screen which has been designed to be identical to the
yellow PayPoint terminal with which you may already be familiar.
2 Processing a Transaction
When the PayPoint screen is initially displayed, you can either scan the customer's barcode or swipe
the customers magnetic card using the EPOS barcode reader or mag swipe reader or you can navigate
through the PayPoint menu system. If for any reason, the swipe or scan fails, the card number or barcode
can be key entered at this point. Once the PayPoint transaction has completed the PayPoint screen will
disappear and the PayPoint transaction will be added to the customers basket. This process can be
repeated multiple times to add as many PayPoint transactions to the customer basket as required. Other non
PayPoint items can also be added to the basket as normal. At any point until payment, a PayPoint
transaction can be removed from the basket by voiding the line in the normal way for your EPOS. The
PayPoint transactions will only be fully processed once the customer has paid. After payment, the PayPoint
screen may appear briefly while each transaction is confirmed. Once completed a PayPoint receipt will be
printed on the EPOS printer. If for any reason a transaction fails, you will be prompted by the EPOS to refund
the customer the value of the failed transactions. Usually, a PayPoint failure receipt will also be printed.
Some EPOS systems allow for PayPoint scans and swipes directly from the sales screen. Swiping or
scanning will initiate the PayPoint transaction automatically and proceed directly to the denomination
selection screen. Some EPOS systems also have their own mobile phone E voucher shortcut buttons. This
allows for the voucher scheme and denomination to be selected with one button press thus circumventing
the use of the PayPoint menus. Please confirm this functionality with your EPOS supplier.
3 Smart Cards and Keys
When a customer presents an electricity key, smartcard or contactless card for a PayPoint
transaction, the PayPoint device must be used. This type of transaction must be initiated by pressing the
“Smart Token” button on the PayPoint screen. Where a PayPoint device is shared by multiple tills, only one
till can use the device for smart transactions at any one time. If another till is using the device, the operator
will be prompted to wait until the current transaction has completed. The screen will then prompt you to enter
the smart key or card. Once inserted the denomination screen will be displayed and the amount can be
entered. The card and/or key must be left in the device until the customer has paid and the PayPoint
screen prompts you to remove the card/key from device. Both a smart card and key transaction can be
performed in the same customer basket by pressing the “Smart Token” button again after the first smart
transaction has completed. However, both the card and key must always be left in the device until prompted
to be removed at the end of the transaction. Smart cards and/or keys can also be entered into the machine
prior to pressing the Smart Token button. To save time, both can also be inserted together. The card will be
processed after the first “Smart Token” press, and the key processed once the card transaction has
completed and the “Smart Token” button has been pressed for the second time. Where there are multiple
PayPoint devices in a store, it is important to know which device is associated to your till. A sticker with the
terminal ID can be found at the base of each device to identify each device.
4 Reversals
Reversals, when allowed, can be performed within 10 minutes of the sale and can be initiated by
pressing the Reversal/Refund button on the Control Bar. You will be prompted for the Auth Code, Transaction
Number and Transaction Amount which can all be found on the original PayPoint receipt. If the sale involved
a barcode or swipe card, the screen will prompt for “customer code” and the media should be scanned or
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Paypoint (Integrated).doc
swiped. If the transaction involved smart tokens, these should be inserted into the device. If the reversal is
successful, you will be prompted to refund the customer with the correct money and a reversal receipt will be
printed. The reversal does not need to take place at the same till as the original sale but can take place at
any till using the same PayPoint device.
5 Receipts
Receipts will be printed for each transaction from your EPOS printer. Your EPOS will also be able to
re-print the last PayPoint receipt in case of printer failure. However you should be aware that some PayPoint
receipts are not allowed to be duplicated. Some EPOS systems will allow you to re-print more than the last
receipt. Bus ticket receipts that need to be inserted into specific wallets may now need to be folded to ensure
they fit.
6 Admin
There is at Admin button on the PayPoint control bar that will allow you access to order PayPoint
supplies. A Status button on the Admin menu will show you which PayPoint Terminal ID the till is associated
with, the status and time of the connection with the PayPoint server, the time of the last transaction poll and
the version number of the PayPoint software. This information may be useful when diagnosing issues. Other
than ordering supplies you will not need to use the admin function unless directed to by the PayPoint contact
centre.
6.1 PayPoint Device
Where there is more than one PayPoint device in a store, each till will be associated to one of the
devices. Tills are associated with devices when the PayPoint software is first installed. If a device is removed
or the master EPOS that the device is connected to is switched off, then when a PayPoint transaction is
initiated, a selection of other devices by terminal ID will be offered and another device should be selected.
The EPOS will remain associated to a device until it is unplugged or the master EPOS is switched off. You
can also switch devices by going to the Admin menu and pressing Service Discovery.
A device can be unplugged from one EPOS and plugged into another. All tills associated with that
device will still remain associated to it, although there may be a slight delay when initiating transactions on
each till until it finds the device on the new till. Moving devices is not recommended and should only be done
in emergency situations. Unplugging devices altogether will result in a total deactivation of PayPoint services
and should never be done.
6.2 Transaction Reports
In the Admin menu, there is the ability to enable Transaction logging. This will log every PayPoint
transaction in a daily file in the directory c:\program files\PayPoint\ppod\reports. Transaction logging can be
disabled by clicking the disable Transaction logging button in the Admin menu.
6.3 Diagnostics
You can determine which PPOS device your EPOS is connected to by going to the Admin menu and
pressing CPA Status Dialog. The CPA status window will appear on the screen of the EPOS that the PPOS
device is physically attached to. This may or may not be the local machine. This CPA status window provides
important diagnostic information which the PayPoint Contact Centre may need if you are having problems.
Most importantly, the Auth Status must be showing as Complete for the system to be working properly.
7 Contacts
Queries regarding PayPoint transactions and messages that are displayed on the PayPoint
transaction screen should still be directed to the PayPoint Contact Centre. All other queries regarding
PayPoint functionality and error messages should be referred to your EPOS provider's help desk in the first
instance.
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PayPoint Buttons (On The PayPoint Screen)
Depending on the current action the PayPoint system is processing, one or more of the
following buttons may be available.
Main
Open the main PayPoint button layer, with the following options
Scan Barcode
The next scanned/ swiped code is to be treated as a barcode
Scan Mag Swipe
The next scanned/ swiped code is to be treated as a Mag Swipe
New Transaction
Starts a new PayPoint transaction, opening the PayPoint Interface
Quick Buttons
Quickly start a paypoint transaction for the desired scheme
Manager
Open the PayPoint manager button layer, with the following options
This may be greyed out if the users security is too low
Supervisor Login
Enable the Admin/ Refund button on the PayPoint interface
Check System Status
Check the PayPoint interface's status
PayPoint End Of Day
Run the End-Of-Day on the PayPoint terminal
Note: this must be ran per-till and does NOT print an X-report
Reversal Barcode
The next scanned/ swiped code is to be treated as a barcode for a sale
reversal
Reversal Mag Swipe
The next scanned/ swiped code is to be treated as a Mag Swipe for a
sale reversal
Cancel
Cancel the current transaction on the PayPoint interface
Shop
Return to the Main shop layer, closing this layer
End Of Day
When the till is cleared down at the end of the day, the system ask the user if they wish to
run the end of day on the PayPoint terminal, this can also automatically run an X-report for the
attached device. Note that if clearing down multiple tills at the same time (using just one till) only
the device connected to the till that was used to clear down will be cleared down.
See the PayPoint Options for how to set-up or disable the functionality if needed.
NOTE: The PayPoint system can only run the end of day function AFTER 1PM and can
only run it ONCE per day.
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PayPoint Set-Up
Before PayPoint transactions can be made on the system the following items must be setup to allow the PayPoint system to work.
Integrated PayPoint Flag
All clients that will be processing PayPoint transactions must have the “Integrated
PayPoint” flag ticked in <System> / <Clients>, see the Clients guide for more information.
PayPoint PPod
Before the PayPoint system can be used, the PayPoint PPOD software need to be
installed, when the “PPODBootStrap.exe” application is ran, 2 PayPoint logos should appear in the
Windows task bar next to the time.
When configured and online, one of these should turn yellow, to indicate it is ready to
receive transactions.
Tills that use integrated PayPoint must also have a PayPoint device attached to them
(supplied by PayPoint), Please contact PayPoint for more information on this.
Peripherals
Tills that use integrated PayPoint must have the following peripherals attached to them
•
•
•
Barcode scanner
Magswipe reader (configured to act as keyboard emulation)
A ESC/POS or OPOS receipt printer ( configured as ESC/POS or OPOS in the printers
page of RS EPOS, see the printers guide more more information)
Without these peripherals attached to the till the user will be unable to process transactions.
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System Parameters
The “PayPoint” parameters in <System> / <Parameters> must be set-up before the
PayPoint system will function. These parameters can be found under the “Interface/ PayPoint” tab
and the “Reporting/ Cash-Up Reporting” tab.
PayPoint
Run End-Of-Day On PayPoint
Terminal When Clearing Down
If ticked the PayPoint end-of-day will be ran at the same
time as the till is cleared down (the user will be prompted,
and can skip this is required)
Don't Cut Receipt Paper After
Barcodes And Images
Stops the receipt printer from cutting the paper after
images or barcodes, use this if the printer is cutting the
paper half way through the image or barcode.
Reprint Duplicate Receipt Lines
NOT RECOMMENDED – Allows the till to print duplicate
receipts including the voucher codes, this is for support
purposes only and should NEVER be used in a live shop.
Master Client Number
Default 0 (Local Client) used when multiple tills share one
PayPoint device.
PayPoint
Integrated PayPoint Security
PayPoint Admin / Refund Access
The security level needed by users to access the reports
screen on the Admin and Refund buttons on the PayPoint
interface.
PayPoint Reports Screen
The security level needed by users to access the reports
screen on the PayPoint screen of the till.
The below require “Run End-Of-Day On PayPoint Terminal When Clearing Down” to be checked to
operate.
Cash-Up Reporting
Integrated PayPoint Report
Print Integrated PayPoint X-Report
Print the X-Report for PayPoint terminal when the PayPoint
end-of-day is ran at the same time as the till is cashed up
or Display PayPoint Report When
Not Printed
The same as above but the report is displayed on the
screen, instead of printing it.
Append The PayPoint X-Report For
24 Hours
X-Reports will be append for 24 hours, so that one report is
printed out after another.
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PayPoint Touch Screen Button Set-Up
At least one “PayPoint” button needs to be added to the till to allow the users access to the
PayPoint interface, see the Touch Screen designer guide for more information on buttons and
there associated parameters.
The PayPoint screen supports quick select buttons, these can be defined in the Touch
screen designer section, these allow for quick entry of common PayPoint services to speed up
transaction times. The touch screen layer must be called PPOINTBUTTONS with the buttons on
layer 0, only buttons with a function “Add To Command” buttons are supported in the PayPoint
screen, the layout and size of the buttons will be determined by the PayPoint screen NOT the
layout defined in touch screen designer.
Buttons can have predefined value attached by separating the value and barcode with a #
or = symbol, for example 123456789123# 10.00 will result in product 123456789123 been sold for
£10
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Impotent Notes
Below are some important notes to remember when using the PayPoint system
1. Make sure the Till has a good, reliable Internet connection.
2. Make sure the Till is left on 24/7, as the system sends information to PayPoint at midnight
3. Make sure the receipt printer is turned on has no errors and has paper in.
4. Make sure the PayPoint device and all required peripherals are installed and configured
correctly
5. Make sure the tills Time Zone is set to UK (so that transaction times can be reconciled)
6. Make sure the PayPoint system's End-Of-Day is ran once per day.
7. Firewall rules must be put in place to allow traffic to ports 32322 (internal) and 8080
(internal/ external)
8. Make sure PayPoint applications EIA, CPA and PPODBootStrap.exe have access through
the Firewall
9. For chip and pin, add “CDCEnable=1” to the [EiaConfiguration] section of the EIA.ini file
10. In a multi-till install one till will be the “Master” and the others “Slaves” in this case the
Slaves must have a solid network connection to the Master else there PayPoint connection
will be terminated.
Deployment Diagram
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