SmartRG 804 Wi-Fi Home Gateway
Quick Install Guide
Please read first
Everything
you need
to get up
to speed
Thank you for selecting Primus for your Internet service.
Enclosed you will find your Internet Wi-Fi home gateway
and everything you need to start surfing the Internet.
TECHNICIAN INSTALLATION
A field technician visit may be required for your service installation. If a technician visit
is required you will receive a phone call from Primus confirming your appointment
time and any additional details.
If a technician visit is not required or you are setting up a replacement gateway, please
follow the instructions below and you’ll be up and running in minutes.
Your start-up kit
includes:
—— Wi-Fi home
gateway
—— Ethernet cable
—— power adapter
1
CONNECT COAXIAL CABLE
—— Connect the coaxial cable (that was installed by the field technician) to the cable
connector on the gateway.
2
CONNECT POWER TO WI-FI HOME GATEWAY
—— Plug the power adapter into the power connector of the gateway.
—— Plug the other end of the power adapter into a power outlet.
—— Ensure that the ON/OFF button at the back of the gateway is depressed (“ON”
position). The LED “Power” light on the front of the gateway will be solid green.
—— The network registration process will begin and can take up to 30 minutes.
DO NOT unplug the gateway during this time.
—— The gateway is ready after the LED “Internet” light on the front of your gateway
is solid green.
3
CONNECT DEVICE TO WI-FI HOME GATEWAY
You can connect via Wi-Fi. See reverse for details.
Alternatively, you can connect your computer directly into the gateway with an
Ethernet cable.
—— Connect one end of the Ethernet cable to the Ethernet port (LAN 1) on the gateway.
—— Connect the other end of the Ethernet cable to the Ethernet port on your computer.
—— You may connect up to 3 additional computers to the Ethernet ports located on
your gateway.
If the “Internet” LED fails to turn on, do a factory reset by using a paper clip to push
the reset button on the back of the gateway and hold for 10 seconds. Then complete
the steps above once more. If the “Internet” LED still is not solid green, please contact
Technical Support for further assistance at 1-800-506-5552.
For more information on configuring DHCP please consult your computer networking
parameters or your router manual.
Wired Set-up
Wi-Fi Set-up
Cable Outlet
Wi-Fi Home Gateway
Computer
ETHERNET
primus.ca
more >
Cable Outlet
Wi-Fi Home Gateway
POWER
CABLE
CONNECTION
SmartRG 804 Wi-Fi Home Gateway
Quick Install Guide
CONNECTING YOUR WIRELESS NETWORK
Primus clients do not need to configure wireless security on the wireless gateway; the
gateway is already set up with a unique security key. You will be prompted to enter a
WPA key when attempting to connect a laptop or other device to the wireless network;
the WPA key can be found on the bottom of your gateway. Please note the USB port
on the back of the gateway is functional, however Primus does not support its features.
IMPORTANT! Use the following credentials to connect to your wireless network
The following information is found on the bottom of your gateway, as shown in the
image above.
Wi-Fi Name / Wi-Fi SSID: SmartRG_XXXX
Your Wireless Network Name is the “WiFi SSID”.
Wi-Fi Password:
The Password for your Wireless Network is the “WiFi Key”.
Please note: the Wi-Fi Password is case sensitive.
TIPS TO GET THE BEST WI-FI SIGNAL
1.Place the gateway in a central location.
2.Avoid surrounding the gateway with metal objects.
3.Try to place the gateway away from any concrete or brick walls.
4.Avoid placing the gateway next to a microwave or wireless home phone.
5.Position the gateway up high.
USEFUL LINKS
Manage Your Account
With Primus e-Care you can simply and conveniently manage your Primus account
online in a safe and secure environment 24 hours a day, 7 days a week. Update your
personal information, view your account balance, pay your bill online and much more!
To log in or register, visit ecare.primustel.ca.
Technical Support
For general support for your Internet and email services please visit our support
website support.primus.ca.
Thank you for choosing Primus.
804-032017
primus.ca
Open as PDF
Similar pages