LIGHTED
WARMERS
MODEL
11 QUART
Installation and
Operation
Instructions
2M-Y5817 Rev. I 12/14/10
11WLA
SAFETY SYMBOL
These symbols are intended to alert the user to the presence of
important operating and maintenance instructions in the manual
accompanying the appliance.
RETAIN THIS MANUAL FOR FUTURE REFERENCE
NOTICE
Using any part other than genuine Star factory supplied parts relieves the
manufacturer of all liability.
Star reserves the right to change specifications and product design without
notice. Such revisions do not entitle the buyer to corresponding changes,
improvements, additions or replacements for previously purchased
equipment.
Due to periodic changes in designs, methods, procedures, policies and
regulations, the specifications contained in this sheet are subject to change
without notice. While Star International Holdings Inc., Company exercises
good faith efforts to provide information that is accurate, we are not
responsible for errors or omissions in information provided or conclusions
reached as a result of using the specifications. By using the information
provided, the user assumes all risks in connection with such use.
MAINTENANCE AND REPAIRS
Contact your local authorized service agent for service or required maintenance.
Please record the model number, serial number, voltage and purchase date in the area below and have it
ready when you call to ensure a faster service.
Authorized Service Agent Listing
Reference the listing provided with the unit
Model No.
or
Serial No.
for an updated listing go to:
Voltage
Website:
E-mail
Purchase Date
www.star-mfg.com
customerservice@star-mfg.com
Service Help Desk
Business
Hours:
8:00 am to 4:30 p.m. Central Standard Time
Telephone:
(314) 678-6303
Fax:
(314) 781-2714
E-mail
customerservice@star-mfg.com
Website:
www.star-mfg.com
Mailing Address: Star International Holdings Inc., Company
10 Sunnen Drive
St. Louis, MO 63143
U.S.A
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LIGHTED WARMER SPECIFICATIONS
Model
Capacity
11WLA
11WLA-C/UL
11WLA-HS
11WLA-HSC/UL
11WLA-P
11WLA-P-C/UL
Electrical
Volts
Hz
120V
13.58
240V
6.8
120V
13.6
120V
11 qt
Dimensions
Amps
240V
Depth
Width
Height
11.5”
Weight Approval Agency
17lbs
13.79
60
6.9
120V
13.6
120V
13.58
240V
6.8
120V
13.6
15.125”
13.25”
23lbs +
UL / CUL
18.75”
22lbs
FOOD WARMERS WITH HEATED SPOUTS ARE ACCEPTABLE FOR POTENTIALLY HAZARDOUS FOODS.
* N - Nacho Sign, F - Fudge Sign, CD - Chili Dog Sign, BQ - BBQ Sign, C - Chili Sign, S - Soup Sign
FOOD WARMERS WITHOUT HEATED SPOUTS ARE NOT ACCEPTABLE FOR POTENTIALLY HAZARDOUS FOODS.
GENERAL INFORMATION
This equipment is designed and sold for commercial use only by personnel trained and experienced in
its operation and is not sold for consumer use in and around the home nor for use directly by the general
public in food service locations.
CAUTION GENERAL INSTALLATION INSTRUCTIONS
These food warmers are equipped for the voltage and wattage indicated on the nameplate mounted to the
bottom panel and are designed for use on alternating current (AC) only.
DO NOT CONNECT TO DIRECT CURRENT (DC).
WARNING PUMP INSTALLATION
Follow these simple instructions to install the pump into the heated spout casting.
1. Remove pump from warmer.
2. Swing retainer fastened to the pump heater casting down.
3. Press down on pump plate and turn pump counterclockwise until notches line up with bumps on
black bowl.
4. Lift pump from bowl.
5. Open tin and remove paper label.
6. Place bowl lifter spring in black water bowl with one quart of hot water.
7. Turn on warmer switch "on".
8. Pre-Heat cheese before inserting pump. Pump will not function if cheese is too thick.
9. Be sure bowl lifter spring is placed inside water bowl before inserting container.
10. Place tin or bowl into unit. Bowl lifter spring should be centered under container.
11. Place pump in tin or bowl and line up notches in pump plate with bumps on black bowl.
12. Press down on pump plate until notches are below bumps on black bowl. Turn pump clockwise until
pump spout engages groove in spout casting.
13. Swing lever up to prevent pump spout from disengaging.
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GENERAL OPERATING INSTRUCTIONS
11W MODELS
These warmers are designed to use stainless steel serving bowls purchased as an option.
Follow these simple steps for setting up the warmer:
1. Before using warmer clean the water food bowl and any accessories furnished with warmer.
2. Fill the warmer bowl with 24 to 36 ounces of water. Add water as required to maintain water
level.
3. Place precooked food into a standard 11quart inset and insert into water bowl.
4. Turn warmer on. The temperature control on these warmers is a combination ON/OFF switch
and thermostatic heat control. The OFF position will turn off the electric current to the heating
element.
5. If preheating is desired set the control to the "HI" position for approximately 10
minutes. Prolonged "HI" setting may result in overcooking or scorching of certain foods.
6. On pump models with a heated spout, pre-heat fudge or cheese before inserting pump. Pump
will not function if fudge or cheese is too thick.
7. Set the dial setting to the number required to maintain the desired temperature.
8. Because the consistency of different foods varies, and because liquids and solids absorb heat
at different rates, it is impractical to specify an exact dial setting. However, at the point between
figures "3" and "4" the temperature is approximately 145o F, the proper holding temperature for
fudge. When the dial is set at the figure "5" the temperature is approximately 170o F, a good
holding temperature for cheese sauce. After pre-heating, set the thermostat to the desired
temperature.
9. Turn the control knob to the "OFF" position when the unit is not in use.
10. Do not keep unit on high heat for more than 45 minutes, as the food product may become
overheated.
CAUTION
DO NOT OPERATE THE UNIT ON HIGH HEAT FOR MORE THAN 45
MINUTES. FOODS MAY BECOME OVERHEATED.
DO NOT TOUCH THE HEATED SPOUT WITHOUT HEAT INSULATING
MITTENS OR OTHER MEANS OF BURN PREVENTION.
DO NOT OPERATE UNIT WITHOUT WATER. CHECK WATER LEVEL
FREQUENTLY.
PUMP SPOUT HEATER
The pump spout heater casting keeps cheese left in the pump spout at or above 140oF when warmer
is allowed to heat for 40 minutes prior to vending through pump. This prevents dispensing cold, dried
cheese.
HELPFUL HINTS FOR BETTER SERVICE
The food product you serve in this warmer, as packed by the manufacturer, represents
a high standard of quality and this quality should be protected by following the
recommendations of the packer in serving of the product.
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CLEANING INSTRUCTIONS
IMPORTANT: Stainless steel may corrode if not cleaned properly.
Clean and dry the heated bowl inside the warmer every night. Use a soft cloth and mild soap to keep
exterior surfaces bright and shining. To keep the inside surface of the bowl clean, use S.O.S. or Brillo
pads as often as necessary. Do not use detergents, strong abrasives or metal scouring pads on exterior
surface of warmer.
DO NOT IMMERSE IN WATER AT ANY TIME.
CAUTION PUMP CLEANING
Before using and at least daily, disassemble the pump and wash all parts.
To disassemble pump:
1. Unscrew nut-cylinder. Pull pump-plunger from pump chamber.
2. Unscrew knob from plunger assembly and disassemble.
3. Unscrew cap-tube and nut-sleeve-tube from dispense tube. Remove cover from pump assembly.
4. Remove pin "U" from pump assembly and disengage dispense tube from pump chamber.
5. Remove balls from pump chamber.
6. Wash all parts thoroughly in hot soapy water and rinse thoroughly. Use 18" long brush to clean
inside of dispensing tube. Reassemble pump. When reassembling pump, wet o-ring with edible
vegetable oil, then reassemble. Make sure all parts are in their proper place.
SANITIZING PUMP ASSEMBLIES
It is recommended that the pump assembly be sanitizied after routine disassembly and cleaning. Prepare
a 200 ppm quaternary solution (similar to Pro-Quat 103). Immerse all pump parts in this solution for at
least 60 seconds, remove and let air dry. Reassemble the pump.
PRIMING PUMP
Three (3) strokes of the pump plunger are necessary to initially prime and vend thick food products.
CAUTION
FAILURE TO DO THIS CAN CAUSE A BROKEN "O" RING TO BE PUMPED
OUT WITH THE FOOD BEING VENDED.
SIGN REPLACEMENT 7WL AND 11WL MODELS
1.
2.
3.
4.
5.
Unplug cord from the receptacle.
Remove two screws in the sign retainer fastened to the bottom.
Pull forward on the bottom edge of the plastic panel and remove it.
Replace the sign.
Place the front plastic panel back into its original position.
LIGHT BULB REPLACEMENT 11WLA MODELS
1. Unplug cord from the receptacle.
2. Remove both front panels as stated above.
3. Replace bulbs with a 15 watt appliance type,medium base for 120V or a 10 watt medium base for
240V.
MAINTENANCE AND REPAIRS
Contact the factory, a service representative or a local service company for service or required
maintenance.
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Visit our Website at: www.star-mfg.com
Email: customerservice@star-mfg.com
THOROUGHLY INSPECT YOUR UNIT ON ARRIVAL
This unit has been tested for proper operation before leaving our plant to insure delivery of your unit in perfect condition. However, there are instances in which
the unit may be damaged in transit. In the event you discover any type of damage to your product upon receipt, you must immediately contact the transportation
company who delivered the item to you and initiate your claim with same. If this procedure is not followed, it may affect the warranty status of the unit.
LIMITED EQUIPMENT WARRANTY
All workmanship and material in Star products have a one (1) year limited warranty on parts & labor in the United States and Canada. Such warranty is limited
to the original purchaser only and shall be effective from the date the equipment is placed in service. Star's obligation under this warranty is limited to the repair
of defects without charge, by the factory authorized service agency or one of its sub-agencies. Models that are considered portable (see below) should be taken
to the closest Star service agency, transportation prepaid.
> Star will not assume any responsibility for loss of revenue.
> On all shipments outside the United States and Canada, see International Warranty.
* The warranty period for the Ultra-Max, Hot Plates, Griddles, Charbroilers is (3) years parts & labor.
* The warranty period for the Star-Max, Charbroilers, Griddles, Hot Plates, Fryers & Finishing Oven is (2) years parts & labor.
* The warranty period for the JetStar six (6) ounce & Super JetStar eight (8) ounce series popcorn machines is two (2) years.
* ThewarrantyperiodfortheChrome-MaxGriddlesisfive(5)yearsonthegriddlesurface.Seedetailedwarrantyprovidedwithunit.
* The warranty period for Dura-Tec coatings is one year under normal use and reasonable care. This warranty does not apply if damage occurs to
Dura-Teccoatingsfromimpropercleaning,maintenance,useofmetallicutensils,orabrasivecleaners,abrasivepads,productidentifiersand
point-of-sale attachments, or any other non-food object tha comes in continuous contact with the roller coating. This warranty does not apply to the
“non-stick” properties of such materials.
> This warranty does not apply to "Special Products" but to regular catalog items only. Star's warranty on "Special Products" is six (6) months on parts
and ninety (90) days on labor.
> This warranty does not apply to any item that is disassembled or tampered with for any purpose other than repair by a Star Authorized Service Center or
the Service Center's sub-agency.
> This warranty does not apply if damage occurs from improper installation, misuse, wrong voltage, wrong gas or operated contrary to the Installation and
Operating instructions.
> This warranty is not valid on Conveyor Ovens unless a "start-up/check-out" has been performed by a Factory Authorized Technician.
PARTS WARRANTY
Parts that are sold to repair out of warranty equipment are warranted for ninety (90) days. The part only is warranted, the labor to replace the part is NOT warranted.
SERVICES NOT COVERED BY WARRANTY
1. Traveltimeandmileagerenderedbeyondthe50mileradiuslimit
10. Voltage conversions
2. Mileage and travel time on portable equipment (see below)
11. Gas conversions
3. Labor to replace such items that can be replaced easily during a daily cleaning
12. Pilot light adjustment
routine, ie; removable kettles on fryers, knobs, grease drawers on griddles, etc.
13. Miscellaneous adjustments
4. Installation of equipment
14. Thermostat calibration and by-pass adjustment
5. Damagesduetoimproperinstallation
15. Resettingofcircuitbreakersorsafetycontrolsorresetbuttons
6. Damages from abuse or misuse
16. Replacementofbulbs
7. Operated contrary to the Operating and Installation Instructions
17. Replacementoffuses
8. Cleaning of equipment
18. Repairofdamagecreatedduringtransit,delivery,&
9. Seasoning of griddle plates
installationORcreatedbyactsofGod
PORTABLE EQUIPMENT
Star will not honor service bills that include travel time and mileage charges for servicing any products considered "Portable" including items listed below.
These products should be taken to the Service Agency for repair:
ALL:
* TheModel510FD,510FFFryer.
* Pop-Up Toasters
* TheModel526TOAToasterOven.
* Butter Dispensers
* TheModelJ4R,4oz.PopcornMachine.
* Pretzel Merchandisers
*TheModel518CMA&526CMACheeseMelter.
* TheModel12MC&15MC&18MCPHotFoodMerchandisers.
* TheModel12NCPW&15NCPWNachoChip/PopcornWarmer.
* All Hot Dog Equipment except Roller Grills & Drawer Bun Warmers.
* All Nacho Cheese Warmers except Model 11WLA Series Nacho Cheese Warmer.
* All Condiment Dispensers except the Model HPD & SPD Series Dispenser.
* All Specialty Food Warmers except Model 130R, 11RW Series, and 11WSA Series.
* AllQCS/RCSSeriesToastersexcept Model QCS3 & RCS3 Series.
* All Fast Steamer Models except Direct Connect Series.
(Model 16PD-A Only)
* Pastry Display Cabinets
* Nacho Chip Merchandisers
* Accessories of any kind
* Sneeze Guards
* Pizza Ovens
(Model PO12 Only)
* Heat Lamps
* Pumps-Manual
The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.
FOR ASSISTANCE
Should you need any assistance regarding the Operation or Maintenance of any Star equipment; write, phone, fax or email our Service Department.
In all correspondence mention the Model number and the Serial number of your unit, and the voltage or type of gas you are using.
2M-4497-2 11/21/14
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