TomTom GO Mobile app

TomTom GO Mobile app
User Manual
Contents
Welcome to navigation with TomTom
6
What's new
7
New in this release ................................................................................................ 7
Get going
9
Starting the app .................................................................................................... 9
Language ............................................................................................................ 9
Sending information to TomTom .............................................................................. 10
About TomTom services ........................................................................................ 10
Updating your GO Mobile app ................................................................................. 11
Downloading a map .............................................................................................. 11
Location services................................................................................................. 11
Installing in your car ............................................................................................ 12
Closing or running in the background ........................................................................ 12
Getting help ...................................................................................................... 12
Free navigation and Unlimited Navigation
13
About free navigation ........................................................................................... 13
Driving with free navigation ................................................................................... 13
Upgrading to Unlimited Navigation ........................................................................... 13
Existing Unlimited Navigation subscription ................................................................. 14
What's on the screen
15
The map view..................................................................................................... 15
The guidance view ............................................................................................... 16
The route bar ..................................................................................................... 18
Distances and the route bar ............................................................................... 19
The quick menu .................................................................................................. 19
Navigation buttons............................................................................................... 19
Other buttons ..................................................................................................... 21
Volume control ................................................................................................... 22
Using gestures .................................................................................................... 23
Rotating your device ............................................................................................ 23
Reordering the Main Menu buttons ........................................................................... 24
Traffic
25
About TomTom Traffic .......................................................................................... 25
The route bar ..................................................................................................... 25
Looking at traffic on the map ................................................................................. 26
Looking at traffic on your route ............................................................................... 27
Traffic incidents ................................................................................................. 28
Approaching a traffic jam warning ........................................................................... 29
Advanced Lane Guidance ....................................................................................... 29
Time-dependent speed limits ................................................................................. 30
2
Syncing using TomTom MyDrive
31
About TomTom MyDrive ........................................................................................ 31
Logging in to MyDrive ........................................................................................... 31
Setting a destination using MyDrive .......................................................................... 31
Planning a route with stops using MyDrive .................................................................. 32
Showing a planned destination in MyDrive .................................................................. 33
Clearing a MyDrive destination ................................................................................ 33
Deleting a MyDrive destination from My Places ............................................................ 33
Set a phone contact as your destination using the MyDrive app ........................................ 33
Finding and syncing locations using MyDrive ................................................................ 33
Syncing My Places locations with MyDrive ................................................................... 34
Importing a track GPX file...................................................................................... 34
Deleting a track GPX file ....................................................................................... 35
Saving and restoring your personal navigation information .............................................. 35
Using Quick Search
36
About search ...................................................................................................... 36
Planning a route to a POI using search ....................................................................... 36
Entering search terms ........................................................................................... 38
Working with search results ................................................................................... 40
About postcodes ................................................................................................. 41
About mapcodes ................................................................................................. 41
List of POI type icons ............................................................................................ 42
Planning a route
46
Planning a route to an address using search ................................................................ 46
Planning a route to a city centre ............................................................................. 48
Planning a route to a POI using search ....................................................................... 49
Planning a route using the map ............................................................................... 51
Planning a route using My Places ............................................................................. 52
Planning a route to a contact using search ................................................................. 53
Planning a route using a contact .............................................................................. 55
Planning a route using coordinates ........................................................................... 56
Planning a route using a mapcode ............................................................................ 57
Finding an alternative route ................................................................................... 58
Planning a route in advance ................................................................................... 59
Finding a car park ............................................................................................... 61
Finding a petrol station ......................................................................................... 63
Changing your route
65
The Current Route menu ....................................................................................... 65
Avoiding a blocked road ........................................................................................ 67
Types of route .................................................................................................... 68
Route features ................................................................................................... 68
Adding a stop to your route from the current route menu ............................................... 68
Adding a stop to your route using the map ................................................................. 68
Deleting a stop from your route ............................................................................... 69
Reordering stops on a route ................................................................................... 69
My Routes
70
About My Routes ................................................................................................. 70
Saving a route .................................................................................................... 70
Navigating using a saved route ................................................................................ 71
3
Adding a stop to a saved route using the map .............................................................. 72
Deleting a route or a track from My Routes ................................................................. 73
Speed Cameras
74
About speed cameras ........................................................................................... 74
Speed camera warnings ......................................................................................... 74
Changing the way you are warned ............................................................................ 75
Reporting a new speed camera ............................................................................... 76
Confirm or remove a mobile speed camera ................................................................. 76
Updating locations for cameras and hazards ............................................................... 77
Danger Zones
78
About danger zones and risk zones ........................................................................... 78
Danger zone and risk zone warnings ......................................................................... 78
Changing the way you are warned ............................................................................ 79
Reporting a risk zone ............................................................................................ 79
Updating locations for danger zones and risk zones ....................................................... 80
My Places
81
About My Places .................................................................................................. 81
Setting your home and work locations ....................................................................... 81
Changing your home location .................................................................................. 82
Your contacts in My Places ..................................................................................... 82
Adding a location from My Places ............................................................................. 83
Add a location to My Places from the map .................................................................. 83
Adding a location to My Places using search ................................................................ 83
Adding a location to My Places by marking ................................................................. 84
Deleting a recent destination from My Places .............................................................. 84
Deleting a location from My Places ........................................................................... 84
Settings
85
Appearance ....................................................................................................... 85
Display ......................................................................................................... 85
Route Bar ...................................................................................................... 86
Guidance view ................................................................................................ 87
Automatic Zoom.............................................................................................. 87
Voices .............................................................................................................. 88
Maps ................................................................................................................ 88
Route Planning ................................................................................................... 89
Sounds and Warnings ............................................................................................ 90
Warning type ................................................................................................. 90
Cameras ....................................................................................................... 91
Hazards ........................................................................................................ 91
Read aloud traffic warnings ................................................................................ 91
Units................................................................................................................ 92
Run in background ............................................................................................... 92
Power saving ...................................................................................................... 92
System ............................................................................................................. 92
Getting Help
94
Support ............................................................................................................ 94
4
Product certification
95
Finding product certification information for your app ................................................... 95
Addendum
96
Copyright notices
98
5
Welcome to navigation with TomTom
This User Manual explains all you need to know about your new TomTom GO Mobile app.
Your GO Mobile app gives you free navigation for a limited distance each month, including Traffic
and Speed Cameras or Danger Zones. If you drive more, just upgrade to Unlimited Navigation to
drive without restriction. Select from a one year or three year subscription, depending on your
driving needs.
The Get going chapter is a great place to start. You'll learn all about starting up and setting up your
app, and you'll see a quick introduction to TomTom services. To help you avoid traffic delays and
get to your destination quicker, you can use TomTom services even on the routes you drive every
day.
For information about what you see in the app, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
6
What's new
New in this release
Introducing TomTom MyDrive
You can now use your smartphone, tablet or computer to review real-time traffic information, plan
routes, and send destinations and tracks to your TomTom GO Mobile app. Visit mydrive.tomtom.com
to learn more and to try out the new features.
Any changes you make to your destinations or favourites on MyDrive are immediately sent to your
TomTom device or app. To make this happen, you need to be logged in with the same account on
both your device or app and on MyDrive.
To learn more, go to Syncing using TomTom MyDrive in this manual.
Pausing and resuming a map download
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep GO Mobile app open while paused, but you
can use other apps.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
To learn more, go to Maps in this manual.
Select a faster alternative route simply by steering
When you approach a faster alternative route you now get an additional warning in the route bar
and you can see the alternative route clearly in the guidance or map views. You no longer need to
tap Yes in the route bar to accept the faster route. Simply steer towards the suggested alternative
when you approach it and your device selects it.
To learn more, go to About Traffic in this manual.
Instantly navigate to Home and Work from the menu
Home and Work will now always be available from the Main Menu so that you can start driving to
these most frequent destinations faster. Go to My Places to set up Home and Work.
To learn more, go to Setting your home and work locations in this manual.
Contact a POI
You can contact a POI. Find a POI and select it on the map. Select the pop-up menu button, then
select More Information. Information such as the POI's website address or phone number are shown.
You can tap on the information to open it in the related app on your phone. For example, tap on
the phone number to call the POI.
To learn more, go to Planning a route to a POI using search in this manual.
Winding route
You can now select a winding route to your destination to make your journey more interesting.
To learn more, go to Types of route in this manual.
7
Extended search
The search results now also show recent destinations or favourite places when you search for
addresses or POIs.
Reorder the Menu to your preference
Tap and hold any icon in the menu for 2 seconds to enable menu reordering. You can then press the
arrows to move the selected icon left or right in the menu.
To learn more, go to Reordering the Main Menu buttons in this manual.
Power saving
You can now choose to decrease the app’s power usage to extend your phone's battery life.
To learn more, go to Power saving in this manual.
Access to forums
If you phone's language is French or German you can now access the French or German TomTom
Forum from the Support menu.
Other bug fixes and improvements
Various performance improvements and bug fixes have been implemented.
8
Get going
Starting the app
Tap this button on your device to start the GO Mobile app.
GO
Starting the app for the first time
When you start the GO Mobile app for the first time, you see the following screens:



Tour - These screens show you the main features of the app.
Enable Location Services - You are asked if the app can use your current location. You must
agree to this so that the app can find your location on the map.
Download a Map - You are asked which map you want to install. Select the map you want to
use. You can download other maps at any time.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. You must download at
least one map before you can use the GO Mobile app.


Your Information - You are asked if you want to send your information to TomTom. If you
choose not to send your information, you can still plan routes but you cannot use TomTom
services. Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings. If the selected language isn't supported by the GO Mobile app then
English is used.
If you change the device language, the voice used for spoken directions and other route instructions
in the GO Mobile app might not be compatible with the new device language. You will be asked to
download a compatible voice.
Important: A voice can be a large file that can take a long time to download. To prevent high data
charges we advise you to download a voice using a Wi-Fi connection.
9
Sending information to TomTom
When you first start the app or you have reset the app, you are asked for permission to send your
location to TomTom and to send information about how you use the app. We use your location to
provide TomTom services near you and along your route, and to keep your map up-to-date. We
learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in the Send information settings screen.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the traffic information related to where you are. The end date of your subscription
remains the same, even if you do not send this information to us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it
to TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
Your GO Mobile app has the following TomTom services:



Unlimited Navigation - Upgrade to Unlimited Navigation so you can use the TomTom GO Mobile
app for all of your journeys, every day. Select Upgrade to purchase an upgrade or to restore an
upgrade you have already purchased.
Traffic and Speed Cameras - See real-time information about traffic and speed cameras or
danger zones on your route. To help you avoid traffic delays and get to your destination quicker, you can use TomTom Traffic even on the routes you drive every day. When your device is
connected to the Internet, the GO Mobile app is always connected to TomTom Traffic and
Speed Cameras - you don't have to do anything to activate these services.
MyDrive Sync - Syncing using TomTom MyDrive is the easy way to set a destination, share
locations and favourites, and save your personal navigation information. Log in to MyDrive to
sync with your TomTom account.
Note: Some TomTom services might not be available in your current location.
Important: To use TomTom services you need a continuous data connection. Your mobile operator
may charge you for using a wireless data connection.
Switching TomTom services on and off
The Traffic and Speed Cameras service is on by default and the and MyDrive Sync service is off by
default. You can switch them on and off as follows.
1. Select the Main Menu button to open the Main Menu.
2. Select TomTom Services in the main menu.
10
3. Select a service to switch it on or off.
Updating your GO Mobile app
You can let your GO Mobile app be updated automatically, or you can manually check for an update
by going to the Google Play Store.
Remember to download the latest version of this manual from tomtom.com/downloads.
Downloading a map
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Select a map, then select Download to download the map. The map is stored on your device in the
internal or the external memory, depending on which place has the most space available. The
location that your map is stored cannot be changed.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started,
you must download the complete map before you can use the GO Mobile app.
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep the GO Mobile app open while paused or
you will lose the part of the map you have already downloaded. You can use other apps while
paused.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
When the download is complete, select OK to start the GO Mobile app.
Map updates
If a map update is available, the Map Update screen is shown when you start the GO Mobile app.
The following options are shown:



Select Update to download the update.
Select Not Now to be informed about the current map update when you next start the app.
Select Skip Update to continue using the old map. You can choose to download the next map
release when it is available.
Location services
When you first start the navigation app, it may need a few minutes to show your current location on
the map. Make sure you have location services activated on your device. You can find location
services in your device Settings.
In areas where location services will not operate normally, such as tunnels, your location may not
be accurate.
Important: The navigation app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the navigation app uses positioning information from Wi-Fi
networks or mobile phone towers. This information is used for route planning and to determine your
approximate location.
11
Installing in your car
Only use a suitable mount to hold your device when you are using it in your car.
Be careful where you install your device in your car. The device shouldn't block or interfere with
any of the following:




Your view of the road.
The controls in your car.
Your rear-view mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the GO Mobile app when it is in the background, or you can let
your device pause the GO Mobile app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you continue to hear
driving instructions.
Important: You still use your free miles when the app is running in the background.
If the app is paused in the background for a long time your device eventually closes the app.
To close the GO Mobile app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
Select Support in the Main Menu to see different ways you can get help.
For warranty and privacy information, go to tomtom.com/legal.
12
Free navigation and Unlimited Navigation
About free navigation
Free navigation in the TomTom GO Mobile app lets you use all the navigation features of the app,
including TomTom Traffic and Speed Cameras or Danger Zones, for a fixed amount of free monthly
kilometres or miles. You can even download any map you want. At the start of every month, your
free monthly kilometres or miles are topped-up again to the maximum limit.
Note: You see kilometres or miles depending on what is used in your current location. You can
change between kilometres and miles by selecting Units in the Settings menu.
In the main menu, you can see how much free navigation you have remaining.
You use your free navigation when you are moving, even if you haven't planned a route. If you don't
want to use your free navigation, you must close the app.
When you have used all your free navigation, you can still use the map and see TomTom Traffic.
When you start driving, the app blocks the screen so you that can't use it when driving. You must
upgrade to Unlimited Navigation to use navigation, or wait until the next month to use free
navigation again.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
Unlimited Navigation.
Driving with free navigation
If you are planning a route or driving, you might not have enough free navigation to reach your
destination. Even if you had enough navigation when you planned your route, changing traffic
conditions may cause the GO Mobile app to find a quicker route that is longer than your original
route.
A message is shown on the screen if you don't have enough free navigation to reach your destination.
Upgrade to Unlimited Navigation to make sure you can navigate all the way to your destination.
Important: You will still use your free navigation when you drive with the app running in the
background.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of
your journeys, every day.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
13
2. Select the Upgrade button.
3. Select the duration of Unlimited Navigation that you want to purchase.
4. Create a new TomTom account, or log in to your existing TomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device, or you want to install it on a new device, and
you already have an Unlimited Navigation subscription, select Upgrade in the Main menu, then
select Restore Purchases. Log in to your TomTom account again to restore your existing Unlimited
Navigation subscription.
14
What's on the screen
The map view
The map view is shown when you have no planned route. Your actual location is shown as soon as
your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the
item to open the menu. To select a location on the map, select and hold the location until the
pop-up menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
15
1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view, if you are driving, the small arrow rotates to show you your
current driving direction, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu
button to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:

Your destination.

Your home location. You can set your home location in My Places.

A stop on your route.

A location saved in My Places.

A contact from your contacts app. Select Show contacts on map in Appearance in
the Settings Menu to see your contacts on the map.
Note: To show a contact on the map, the contact must have a full address.
8.
9.
10.
11.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of
actions you can take.
Traffic information. Select the traffic incident to display information about the traffic delay.
Your route, if you have planned a route. Select the route to clear it, change the route type, add
a stop or save changes to your route.
Speed cameras on your route. Select a speed camera to display information about that camera.
Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including
3D buildings in some cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
16
When the navigation app starts after it was closed and you had a route planned, you are shown the
map view with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On most devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:

The direction of your next turn.

The distance to your next turn.

The name of the next road on your route.

Lane guidance at some junctions.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:

The speed limit at your location.

Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.

The name of the street you are driving on.
7. Current location. This symbol shows your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
17
8. Route bar. The route bar is shown when you have planned a route.
Important: To see a wider route bar showing additional route information, change the setting
for Route Information.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
The arrival information panel shows the following information:
 The estimated time that you will arrive at your destination.
 The length of time to drive to the destination from your current
location.
 A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
 The next two stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
menu.
 Petrol stations that are directly on your route.
 TomTom Traffic including heavy rain or snow.
 TomTom Speed Cameras and Danger Zones.
 Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
18
choose to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.

For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown.
The destination icon is not shown.
Tip: You can scroll the route bar to see your whole route.


For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is
shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 10 km (6 miles) the complete distance is shown. The
destination icon moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:


A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16
km (9 miles) at the bottom.
A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3
km (2 miles) at the bottom.
The route bar is constantly updated as you drive.
The quick menu
To open the quick menu, select the current location symbol or the speed panel in the guidance
view.
You can then do any of the following:




Mark a location
Report a new speed camera
Avoid a blocked road
See your current location or your latitude/longitude if not on a named road.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
19
Drive Home
Select this button to drive to your home location. If this button is not
included in your Main Menu, go to My Places to set up your home location.
Drive to Work
Select this button to drive to your work location. If this button is not
included in your Main Menu, go to My Places to set up your work location.
Recent Destination
Select this button to open the list of your recent destinations. Select a
recent destination to plan a route to that destination.
Current route
Select this button to clear or change your planned route.
Report Speed
Camera
Select this button to report a speed camera.
My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
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Parking
Petrol Station
Upgrade
TomTom Services
Support
Select this button to find car parks.
Select this button to find petrol stations.
Select this button when you want to upgrade to unlimited navigation.
Select this button to see the status of each TomTom Service that your app
uses.
Select this button to open the Support screen.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the navigation buttons:
Select this button to upgrade to unlimited navigation.
Select this button to open the Settings Menu.
Select this button to return to the previous screen.
21
Select this button to return to the map view or guidance view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
This button shows that you will hear voice instructions. Select the button
to switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information
and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to
hear.
This button shows that you will not hear voice instructions. Select this
button to switch on voice instructions.
This button shows that the display is using day colours. Select the button
to reduce the brightness of the screen and display the map in darker
colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select
Appearance, then Display in the Settings menu and switch off Switch to
night colours when dark.
This button shows that the display is using night colours. Select the button
to increase the brightness of the screen and display the map in brighter
colours.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
Important: The app volume control and the device volume control are linked to each other.
Changing the app volume also changes the device volume, and changing the device volume also
changes the app volume.
22
Using gestures
You use gestures to control your device.
In this User Manual, you learn how to use gestures to control your GO Mobile app. Below is an
explanation of each gesture.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling a screen.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the screen.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Selecting a location on the map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom
in or move them together to zoom out.
Example of when to use this: Zooming in and out on the screen.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in a menu, or opening an
item.
Rotating your device
You can use your device in a landscape or a portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in
the landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different
place. Here are some examples:

The route bar stays on the right, but the arrival information panel is shown in a bar across the
top of the screen.
23

The search results only shows one column. Swipe left or right to show another column.
You can rotate your device at any time.
Reordering the Main Menu buttons
To reorder the buttons in the Main Menu to suit your preference, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Press and hold the button you want to move for two seconds.
Tip: Alternatively, select the Edit button in the Main Menu.
The menu button is shown with left and right arrows.
3. Press the left or right arrow on the menu button to move the button to a new position in the
menu.
4. Select and move other buttons to the order you want.
5. Select Done.
24
Traffic
About TomTom Traffic
TomTom Traffic is a TomTom service providing real-time traffic information.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your
destination taking into account the current local traffic conditions and the weather.
Your TomTom GO Mobile app regularly receives information about the changing traffic conditions. If
traffic jams, heavy rain, snow or other incidents are found on your current route, your GO Mobile
app will offer to replan your route to try and avoid any delays.
Important: When you approach a faster alternative route, you get a warning in the route bar and
you can see the alternative route in both the guidance view and the map view. To accept a faster
route, just steer towards the alternative route as you approach it and your device will select it.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: Some TomTom services might not be available in your current location.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
25
The arrival information panel shows the following information:
 The estimated time that you will arrive at your destination.
 The length of time to drive to the destination from your current
location.
 A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
 The next two stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
menu.
 Petrol stations that are directly on your route.
 TomTom Traffic including heavy rain or snow.
 TomTom Speed Cameras and Danger Zones.
 Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
choose to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap the highest priority
incident is shown - for example, a road closure is higher priority than road works or a closed lane.
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Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in
minutes, for example 5 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed
at that location, with red being the slowest. The stripes on the traffic jam are also animated to
show the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
Tip: You see weather symbols on the map if there is bad weather such as heavy rain or snow.
2. Traffic incident on your route but in the opposite direction of travel.
3. Traffic incidents on roads that are not visible at your current zoom level.
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar on the right-hand side of
the map.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route.
Note: If your GO Mobile app isn't receiving any traffic information, a symbol showing traffic with
a cross appears underneath the arrival information panel.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
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To get more information about an incident, select an incident in the route bar. The map opens
zoomed in on the incident and an information panel opens showing detailed information about the
traffic incident.
The information shown includes:




The type of traffic incident - general, accident, road works, lane closure or weather such as
heavy rain or snow.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
Traffic incidents and weather warnings are shown in the map view and in the route bar.
Traffic incident symbols:
Stationary traffic
Queuing traffic
Slow traffic
Unknown accident
Unknown incident
Roadworks
Lane closure
Road closure
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Weather symbols:
Wind
Rain
Fog
Snow
Ice
Approaching a traffic jam warning
A warning is given as you approach a traffic jam. You are warned in several ways:






A warning symbol is shown in the route bar.
The route bar zooms in to the start of the traffic jam.
Your distance to the start of the traffic jam is shown in the route bar.
The colour of the road on the route bar changes to orange or red,
depending on the severity of the traffic jam.
The background colour of the route bar background changes to red if
you are driving too fast towards the traffic jam.
You hear a warning sound.
To change the way you are warned, select Sounds & Warnings in the Settings menu.
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
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As you approach an exit or junction, the lane you need is shown on the screen and in the instruction
panel.
Tip: To close the lane image, select anywhere on the screen.
To turn lane images off, select the Settings button in the Main Menu, then select Appearance.
Switch off the Show previews of motorway exits setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning between 08.00 - 09.00 and in the
afternoon between 15.00 - 16.00. Where possible, the speed limit shown in the speed panel changes
to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will
decrease if there is heavy traffic, or the weather conditions are bad. These variable speed limits are
not shown in the speed panel. The speed shown in the speed panel is the maximum speed limit
allowed in good driving conditions.
Important: The speed limit shown in the speed panel is only an indication. You must always obey
the actual speed limit for the road you are on and the conditions you are driving in.
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Syncing using TomTom MyDrive
About TomTom MyDrive
TomTom MyDrive is the easy way to set a destination, share locations and favourites, and save your
personal navigation information. MyDrive synchronises your TomTom GO Mobile app using your
TomTom account. You can use MyDrive in a web browser on a computer or as a mobile app on a
smartphone or tablet.
Important: To use TomTom MyDrive you need a compatible navigation device.
Use TomTom MyDrive to do the following:





Find a destination on the MyDrive map and send it to your GO Mobile app. You can drive to the
destination and it is also saved in My Places and in Recent Destinations in the Main Menu.
Plan a route with stops on the MyDrive map and send it to your GO Mobile app.
Find a POI in MyDrive and sync it with your GO Mobile app.
Continually save all your locations in My Places to MyDrive. You can see all your My Places
locations on the MyDrive map.
Automatically restore your My Places locations and POIs from MyDrive to your GO Mobile app
after a reset.
To activate MyDrive on your GO Mobile app, you must be connected to TomTom services.
Logging in to MyDrive
You must log in to MyDrive to sync to your TomTom account. When you log in to your account from
your navigation device, web browser or the MyDrive app, syncing with your TomTom account
happens automatically.
Logging in to MyDrive on your GO Mobile app
1. In the Main Menu, select TomTom Services.
2. Select MyDrive.
3. Enter the email address and password you use for your TomTom account.
4. Select Log In.
Your GO Mobile app connects to your TomTom account.
5. Return to the map view.
Your GO Mobile app automatically saves your personal navigation information to your TomTom
account.
Logging in to MyDrive using a web browser or the MyDrive app
Log in using your TomTom account email address and password. When you are logged in, you can
see your personal navigation information from your navigation devices, and you can select
destinations and create Places to sync with your navigation devices.
Setting a destination using MyDrive
When you are logged in to MyDrive using a web browser or the MyDrive app, you can select your
destination on the map and send it to your navigation device. When your navigation device is logged
in to your TomTom account, your device syncs with MyDrive and receives the destination.
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1. In a web browser or using the MyDrive app, log in to your TomTom account.
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination. You
can also select a destination from Recent Destinations in the Main Menu or your My Places list.
3. Click on the location, then open the pop-up menu and select Send to device.
The destination is sent to your TomTom account.
4. Log in to MyDrive on your GO Mobile app.
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination.
The message You have received a new destination is shown. A route is automatically planned
to the MyDrive destination.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
Planning a route with stops using MyDrive
When you are logged in to MyDrive using a web browser, you can create a route with stops and send
it to your navigation device. When your navigation device is logged in to your TomTom account,
your device syncs with MyDrive and receives the destination.
Creating a route with stops
1. In a web browser, log in to your TomTom account.
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination on the
map. You can also select a destination from Recent Destinations in the Main Menu or your My
Places list.
3. On the map, select a stop in the same way as you selected your destination, then select Add
Stop.
The stop is added to your route.
Your route is selected and the pop-up menu shows Send Route to device.
4. Add more stops to your route if you want to.
5. In the pop-up menu, select Send Route to device.
The destination and the stops are sent to your TomTom account.
6. Log in to MyDrive on your GO Mobile app.
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination
and the stops.
The message You have received a new route is shown. A route is automatically planned to the
MyDrive destination and the stops.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
Tip: You can save the route with stops in My Routes.
Reordering the stops on a route
1. In Plan a Route in the My Drive Main Menu, put your mouse cursor over a stop or the destination.
2. Move your cursor left until it changes into a hand symbol.
3. Click and drag each stop or the destination to the order you want to drive them.
Each time move a stop or destination, your route is recalculated with the stops in the changed
order.
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The last stop on the list becomes your destination.
Showing a planned destination in MyDrive
When you plan a route on your GO Mobile app, the destination is synced with your TomTom
account. You can see the destination when you are logged in to MyDrive in a web browser or when
using the MyDrive app.
Clearing a MyDrive destination
1. Make sure you are logged in to MyDrive on your GO Mobile app.
2. Select Current Route in the Main Menu to open the Current Route Menu.
3. Select Clear Route to clear the currently planned route.
Your device returns to the map view. Your route has been cleared from your GO Mobile app and
your TomTom account.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and also in in
My Places.
Deleting a MyDrive destination from My Places
1. In the Main Menu, select Recent Destinations.
Tip: Alternatively select My Places, followed by Recent Destinations.
2. Select Edit List.
3. Select the locations you want to delete.
4. Select Delete.
Set a phone contact as your destination using the MyDrive app
When you are logged in to the MyDrive app, you can select a contact in your phone's contacts list to
set as your destination. Your contact must have a full address which is in the correct order. The
destination is shown on the map and you can send it to your navigation device. When your
navigation device is logged in to your TomTom account, your device syncs with MyDrive and receives
the destination.
1. Using the MyDrive app, log in to your TomTom account.
2. In the MyDrive app menu, select Contacts.
3. Select the contact that you want as your destination.
The location of your contact is shown on the map.
4. Click on the location, then open the pop-up menu and select Send to device.
The destination is sent to your TomTom account.
5. Log in to MyDrive on your GO Mobile app.
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination.
The message You have received a new destination is shown. A route is automatically planned
to the MyDrive destination.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
Finding and syncing locations using MyDrive
When you are logged in to TomTom MyDrive, you can find locations in MyDrive and sync them with
your GO Mobile app My Places locations.
1. In a web browser or using the MyDrive app, log in to your TomTom account.
33
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination. You
can also select a destination from your My Places list.
3. Click on the location, then open the pop-up menu and select Add to My Places.
The location is shown in the Favourites list in the MyDrive My Places menu.
4. Log in to MyDrive on your GO Mobile app.
Your GO Mobile app syncs with your TomTom account and receives the new Favourites location.
The location is stored in My Places.
Syncing My Places locations with MyDrive
When you are logged in to MyDrive on your GO Mobile app, the locations you have added to My
Places are automatically synced with your TomTom account. You can see your My Places locations
and the POI place lists when you are logged in to MyDrive in a web browser or when using the
MyDrive app.
Importing a track GPX file
GPX files (GPS exchange format)
GPX files contain a very detailed recording of a route, including any off-road locations. A GPX file
might contain, for example, a tourist route or a preferred fixed route. You can find collections of
.GPX files on the Internet and upload them to My Routes using MyDrive in a web browser. GPX files
become tracks after import.
Tracks have a beginning and an end but no stops, and there's a fixed map-dependent route between
these points. Your device follows this fixed route as closely as possible. You can edit tracks using
tools such as Tyre Pro.
Using GPX files
You use MyDrive on your computer to import .GPX track files to your TomTom device. The tracks are
saved in the My Routes menu. Your device will navigate along the GPX track exactly and will not
offer to replan your route, even if a faster route is available.
Importing a track GPX file
Note: Your GO Mobile app needs at least 400 MB free space before it can import .OV2 and .GPX
files. If you see the message You need more space, make space available by deleting unwanted
.OV2 or .GPX files using MyDrive, or delete device content using MyDrive Connect.
To import a .GPX file using MyDrive, do the following:
1. Connect your GO Mobile app to your computer using MyDrive Connect.
2. In MyDrive, select My Routes.
3. Select Import a GPX File and browse to your .GPX track file.
Tip: The name of the track file in My Routes will be the same as the name of the .GPX file.
Edit the name of the file so that you can easily recognise it in My Routes.
Your new track is shown in the My Routes list.
4. Wait for the track file to upload to your GO Mobile app.
5. Open My Routes.
Your imported track is shown in your My Routes list.
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Deleting a track GPX file
You can only delete an uploaded track GPX file when your GO Mobile app is connected to your
computer using MyDrive Connect.
To delete a POI list, do the following:
1. Connect your GO Mobile app to your computer using MyDrive Connect.
2. In MyDrive, select My Routes.
3. Select the track file you want to delete, then select Delete.
The track is removed from your My Routes list.
Saving and restoring your personal navigation information
When you are logged in to MyDrive on your GO Mobile app, your personal navigation information is
continuously and automatically saved to your TomTom account.
If you reset your GO Mobile app, or log in to MyDrive on a different device, your saved personal
navigation information is restored to your GO Mobile app or the different device.
The following personal navigation information is saved to your TomTom account:




MyDrive destinations.
All saved locations in My Places.
All imported POI place lists.
All imported tracks.
Tip: MyDrive also syncs your locations in My Places with your TomTom account. You can see your
My Places locations and the POI place lists you have imported in MyDrive on a web browser or on
the MyDrive app.
Make sure that there is at least 400 MB of free space on your device before syncing your device with
MyDrive. If there is not enough space, your MyDrive information will not be synced. You can check
the amount of available space by going to About in the Help menu on your device.
Note: Syncing a lot of information to your device may take some time.
35
Using Quick Search
About search
You use search to find a wide range of places and then navigate to them. You can search for the
following:










A specific address, for example, 123 Oxford Street, London.
A partial address, for example, Oxford st Lon.
A type of place, for example, petrol station or restaurant.
A place by name, for example, Starbucks.
A postcode, for example, W1D 1LL for Oxford Street, London.
A city to navigate to a city centre, for example, London.
A POI (Point of Interest) near your current location, for example, restaurant near me.
A contact in your smartphone contacts app.
A mapcode, for example, WH6SL.TR10
Latitude and longitude coordinates, for example,
N 51°30′31″ W 0°08′34″.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, 1017CT 35. For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
Planning a route to a POI using search
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to a POI type or a specific POI using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
36
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë
and more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction.
Alternatively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
5. Select a POI type or an individual POI. If you selected a POI type, select a POI.
The location is shown on the map.
37
6. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
You see more information about the POI such as the phone number, full address and email.
7. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Entering search terms
Select Search in the Main menu to start searching for addresses, POIs or contacts. The search
screen opens showing the device keyboard and the following buttons:
Tip: Hide the device keyboard to show the whole search screen.
1. Back button.
Select this button to go back to the previous screen.
2. Search input box.
38
Enter your search term here. As you type, matching addresses and POIs are shown.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë
and more.
Tip: To edit, select a word you have already typed to place the cursor. You can then insert or
delete characters.
3. Search results list
Swipe the screen left or right to show the Contacts or the Addresses column.
Tip: When you only see only one or two columns, swipe the screen to show another column.
4. Type of search.
By default, the whole of the current map is searched. Once you have used search, the last
search type you selected is used. Select this button to change the type of search to any of the
following:
Whole map
Select this option to search the whole of your current map with no
limit to the search radius. Your current location is the centre of the
search. The results are ranked by exact match.
Near me
Select this option to search with your current GPS location as the
search centre. The results are ranked by distance.
In town or city
Select this option to use a town or city as the centre for your search.
You need to enter the town or city name using the keyboard. When
you have selected the town or city from the results list, you can
search for an address or POI in that city.
Along route
When a route has been planned, you can select this option to search
along your route for a specific type of location, for example, petrol
stations. When prompted, enter the type of location and then select it
in the right-hand column to carry out the search.
Near destination
When a route has been planned, you can select this option to use your
destination as the centre for your search.
Latitude Longitude
Select this option to enter a pair of latitude longitude coordinates.
5. View button.
Select this button to return to the map view or guidance view.
6. List/map button.
Select this button to switch between showing the results in a list or showing the results on the
map.
7. Show/hide keyboard.
Select this button to show the keyboard. Hide the keyboard using the device's back function.
Tip: To cancel a search, select the map/guidance view button in the top right-hand corner of the
screen.
39
Working with search results
Your search results are shown in the columns Addresses, Points of Interest and Contacts. Select a
column or swipe left or right to show the column.
Address and city matches are shown in the Addresses column, and POIs, types of POIs and Places
are shown in the Points of Interest column. The Contacts column shows contacts that are in your
phone's Contacts app.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
When you select an address from the list of search results, you can choose to show it on the map,
add a crossroad or plan a route to that chosen location. To get an exact address you can add the
house number.
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If you show the result on the map, you can use the pop-up menu to add the location to My Places.
Note: The best search results are shown on the map. When you zoom in, the lower ranked search
results are gradually shown.
About postcodes
When searching using a postcode, your results depend on the type of postcode used in the country
that you are searching in.
The following types of postcodes are used:


Postcodes that navigate you to a street or part of a street.
Postcodes that navigate you to an area comprising, for example, a single town, several villages
in a rural area or a district in a large city.
Postcodes for streets
Countries such as the Netherlands and the United Kingdom use this type of postcode. When you
search using this type of postcode, enter the postcode, then leave a space and then optionally enter
the house number. For example, "1017CT 35". Your device then plans a route to a specific house or
building on a specific street.
Postcodes for areas
Countries such as Germany, France and Belgium use this type of postcode. If you search using a
postcode for an area, your results include all the streets in a city district, the whole town, or the
villages within that postcode.
You may get results from multiple countries if you enter a postcode for an area.
Note: If you search using a postcode for an area, you will not get a specific address in your
results.
This type of postcode is still very useful in reducing the number of search results. For example, a
search for Neustadt in Germany returns a long list of possible results. Adding a space followed by
the postcode for an area narrows the results down to the Neustadt that you are looking for.
As another example, if you want to search in a city, enter a postcode for an area and select the city
centre you are searching for from the results.
About mapcodes
In countries where roads and houses have no names or addresses, you can use a mapcode instead. A
mapcode represents a location.
41
Every location on Earth, including those in the sea like islands and oil rigs, can be represented by a
mapcode. Mapcodes are short, and easy to recognise, remember and communicate. They are
precise to a few metres, which is good enough for every-day use.
Go to mapcode.com for instructions on how to find the mapcode for a location.
Mapcodes are more precise and more flexible than the address on a business card. You can choose a
location that you want to associate with your address, for example, the main entrance or the
entrance to a car park.
List of POI type icons
Legal and financial services
Court house
Cash dispenser
Legal - Solicitors
Financial institution
Legal - other services
Food services
Convenience store
Fast food restaurant
Restaurant
Chinese restaurant
Accommodation
Hotel or motel
Luxury hotel
Camping ground
Economy chain hotel
Emergency services
Hospital or polyclinic
Dentist
Police station
Veterinarian
Doctor
Fire station
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Car-related services
Outside parking
Petrol station
Parking garage
Car wash
Car dealer
Vehicle inspection centre
Rental car facility
Electrical car charging
point(s)
Rental car parking
Car repair facility
Other services
Embassy
Pet services
Government office
Telecommunication
Company
Community service
Post office
Pharmacy
Shopping centre
Beauty services
Tourist information office
Shop
College or university
School
Library
Convention centre
Education
Leisure
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Casino
Winery
Theatre
Tourist attraction
Cinema
Zoo
Concert hall
Amusement park
Museum
Exhibition centre
Opera
Cultural centre
Nightlife
Leisure centre
Children's Farm
Sport
Playing field
Swimming pool
Mountain peak
Water sports
Beach
Tennis court
Park or recreation area
Ice skating rink
Yacht basin or marina
Sports centre
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Stadium
Golf course
Church
Place of worship
Railway station
Mountain pass
Airport
Scenic or panoramic view
Ferry terminal
Postcode
Religion
Travel
Note: Not used in all
countries.
Border crossing
Residential area
Bus station
City centre
Toll gate
Electrical car charging
stations
Rest area
Truck stop
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Planning a route
Planning a route to an address using search
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë
and more.
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode, then leave a space and then type in the house number. For example, 1017CT 35. For
other countries, postcodes are area-based and will give you a list of matching cities, towns and
streets in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example, to being along the route or in a city.
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4. As you type the address, suggestions based on what you have entered are shown in columns. You
can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
Tip: If you enter a house number that is not found, then the number appears red. The nearest
house number that is found is shown in the Drive button. You can enter a new house number,
or you can select Drive/Ride to drive to the nearest house number.
7. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
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Planning a route to a city centre
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to a city centre using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the city or town you want to plan a route to.
You can search for a town, city, or postcode.
Tip: To search for a specific city you can use the city's postcode or the country. For example,
searching for Essen will return many results. If you search for Essen 2910 or Essen Belgium then
that city will be at the top of the results. You can then search in the city.
Tip: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns. You
can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
5. Select the city in the left-hand column.
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The city name is shown in the right side of the search input box, and the city centre POI is
shown below in the right-hand column.
6. Select the city centre POI.
The city centre location is shown on the map.
7. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI using search
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to a POI type or a specific POI using search, do the following:
1. Select the Main Menu button to open the Main Menu.
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2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë
and more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction.
Alternatively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
50
5. Select a POI type or an individual POI. If you selected a POI type, select a POI.
The location is shown on the map.
6. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
You see more information about the POI such as the phone number, full address and email.
7. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route using the map, do the following:
1. Move the map and zoom in until you can see the destination that you want to navigate to.
Tip: You can also select a map symbol to open the pop-up menu, then select the Drive button
to plan a route to that location.
51
2. When you have found your destination on the map, select it by pressing and holding the screen
for about one second.
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Planning a route using My Places
To navigate to one of My Places from your current location, do the following:
1. Select the Main Menu button to open the Main Menu.
52
2. Select My Places.
A list of all your Places opens.
3. Select the Place you want to navigate to.
Your chosen Place is shown on the map with a pop-up menu.
4. To plan a route to this destination, select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Planning a route to a contact using search
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route to a contact in your smartphone contacts app, do the following:
53
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of your contact you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if
they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë
and more.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search
is done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Select Contacts, or swipe left to show the Contacts column.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
5. Select the contact you want.
54
Your contact is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using a contact
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
Note: To plan a route using a contact in your smartphone contacts app, the contact must have a
full address.
To plan a route using a contact in your smartphone contacts app, do the following:
1. Open the contacts app on your phone.
2. Select the contact you want to plan a route to.
3. Select the contact's address.
The option screen opens.
4. Select the GO Mobile app button.
5. The GO Mobile app opens.
55
The contact's address is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using coordinates
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route using a pair of coordinates, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Select the type of search button to the right of the search box.
4. Select Latitude Longitude.
5. Type in your pair of coordinates. You can enter any of these coordinate types:
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
Decimal values, for example:
N 51.51000 W 0.13454
51.51000 -0.13454
Tip: For decimal values you don't have to use a letter to indicate the latitude and longitude. For locations west of the 0 meridian and locations south of the equator, use a minus
sign (-) before the coordinate.


Degrees, minutes and seconds, for example:
N 51°30′31″ W 0°08′34″
GPS standard coordinates, for example:
N 51 30.525 W 0 08.569
Note: The bar below the coordinates goes red if you enter coordinates that are not recognised
by your GO Mobile app.
6. As you type in the coordinates, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
7. Select a suggestion for your destination.
The location is shown on the map.
8. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using a mapcode
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To plan a route using a mapcode, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
57
The search screen opens with the keyboard showing.
3. Type in your mapcode. You can enter any of these mapcode types:

International, for example, WH6SL.TR10.

Country-specific, for example, GBR 8MH.51.

Alternative country-specific, for example, GBR 28.Y6VH or GBR LDGZ.VXR.
Tip: All the mapcodes in this example are for the same location - Edinburgh Castle in the UK.
See About mapcodes for information on how to get a mapcode for a location.
4. As you type in the mapcode, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the
list/map button:
5. Select a suggestion for your destination.
6. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and
the time difference in hours and half hours in the arrival information panel. The estimated
time of arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Finding an alternative route
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To find an alternative route, do the following:
1.
2.
3.
4.
Plan a route as usual.
On the map view, select the route itself.
Select the pop-up menu button to open the menu.
Select Alternative Route and then select Find alternative.
Up to three alternative routes are shown on the map view. Each alternative route shows the
difference in travel time in a balloon.
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Tip: Information from the Lifetime Traffic service is used when calculating alternative routes.
Any route that is 50% longer in time than the original route is not shown.
5. Select your chosen route by tapping on the time balloon.
Guidance to your destination begins. As soon as you start driving, the guidance view is shown
automatically.
Note: There are two other ways of finding alternative routes:
1. Select Current Route in the Main Menu, followed by Find Alternative.
2. If your device has voice control, say "Find alternative".
Planning a route in advance
You can plan a route in advance before you drive it. You can save the route as part of your My
Routes list.
To plan a route in advance, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
Tip: If you don't want to use search to choose your starting point and destination, go to the
map view and press and hold to select a location.
3.
4.
5.
6.
Use the keyboard to enter the name of the location you want to use as a starting point.
Select an address or POI suggestion.
Select Show on Map.
Select the pop-up menu button.
59
A pop-up menu shows a list of options.
7. Select Use as Starting Point.
8. Repeat the search steps to choose your destination, and then select Drive/Ride in the pop-up
menu.
Your route is planned using your chosen starting point and destination. The estimated journey
time is shown at the top of the route bar.
Tip: Stops, POIs, Places and the destination can all be selected as starting points using their
pop-up menus.
Tip: You can save the route in My Routes.
9. To drive to the starting point, select Drive/Ride at the top of the screen.
The starting point of the route is converted to your first stop and then the route is planned.
Guidance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Changing the starting point to be your current location
1. Select the starting point of the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Remove Starting Point.
Your route is replanned with your current location as the starting point. The original starting
point is removed from your route.
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Changing the starting point into a stop
1. Select the starting point on the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Change to a Stop.
Your route is replanned with the starting point changed into a stop.
Finding a car park
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To find a car park, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Parking.
The map opens showing the locations of car parks.
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If a route is planned, the map shows car parks near your destination. If a route isn't planned,
the map shows car parks near your current location.
You can change the screen to show a list of car parks by pressing this button:
You can select a car park from the list to locate it on the map.
If you want to change how the search is done, select the button to the right of the search box.
You can then change where the search is carried out, for example, to search near you or the
whole map.
3. Select a car park from the map or the list.
A pop-up menu opens on the map showing the name of the car park.
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4. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
Finding a petrol station
Important: In the interest of safety and to avoid distractions while you are driving, you should
always plan a route before you start driving.
To find a petrol station, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Petrol Station.
The map opens showing the locations of petrol stations.
If a route is planned, the map shows petrol stations along your route. If a route isn't planned,
the map shows petrol stations near your current location.
You can change the screen to show a list of petrol stations by pressing this button:
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You can select a petrol station from the list to locate it on the map.
If you want to change how the search is done, select the button to the right of the search box.
You can then change where the search is carried out, for example, to search near you or the
whole map.
3. Select a petrol station from the map or the list.
A pop-up menu opens on the map showing the name of the petrol station.
4. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving,
the guidance view is shown automatically.
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Changing your route
The Current Route menu
When you have planned a route or track, select the Current Route or Current Track button in the
Main Menu to open the Current Route or Current Track Menu.
The following buttons are available in the menu:
Clear Route / Clear
Track
Skip Next Stop
Find Alternative
Select this button to clear the currently planned route or track.
The Current Route Menu closes and you return to the map view.
Select this button to skip the next stop on your route.
You see this button when you have planned a route. Select this button to
show up to three alternative routes on the map view.
Avoid Blocked Road
Select this button to avoid an unexpected obstacle that is blocking the
road on your route.
Avoid Part of Route
Select this button to avoid part of a route.
Avoid Toll Roads
and More
Select this button to avoid some types of route features that are on your
currently planned route. These include ferries, toll roads and unpaved
roads.
You can also avoid route features using the route bar.
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Show Instructions
Select this button to see a list of turn-by-turn text instructions for your
planned route.
The instructions include the following:
 Your current location.
 Street names.
 Up to two road numbers shown in road shields whenever available.
 An instruction arrow.
 An instruction description.
 The distance between two consecutive instructions.
 Exit number.
 The full addresses of stops on your route.
Tip: Select an instruction to see a preview of that section of the route
in the map view.
You can also select the instruction panel in the guidance view to see
turn-by-turn text instructions.
Add Stop to Route
Select this button to add a stop to your currently planned route. You can
also add a stop to your route directly from the map.
Add to My Routes
If you plan a new route that has not already been saved, you see this
button. Select this button to save this route as part of your My Routes list.
Save Changes to
Route
If you make a change to a My Route, you see this button. Select this
button to save the changes.
Change Route Type
Reorder Stops
Select this button to change the type of route used to plan your route.
Your route will be recalculated using the new route type.
Select this button to see the lists of stops for your current route. You can
then change the order of the stops on your route.
For a route without stops, you can also select this button to reverse your
route.
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Drive to Route or
Track
Select Drive to Route to plan a route from your current location to the
starting point of a My Route. The starting point is converted to a stop.
Drive to Track plans a route to the nearest point of the track from your
current position.
Drive to Starting
Point
Share Track
On the Current Track menu, select this button to plan a route to the
starting point of the track. The starting point is converted to a stop. For
more information, see Navigating using a track.
On the Current Track menu, select this button to export the current track
as a GPX file and save it on a memory card for sharing with other users.
Play Route or
Track Preview
Select this button to watch a preview of your planned route or track.
Stop Route or
Track Preview
Select this button to stop the preview of your planned route or track.
Avoiding a blocked road
If there is a blocked road on your route you can change your route to avoid it.
1. In the guidance view, select the current location symbol or the speed panel.
Tip: The speed panel is only shown when you have started driving on your route.
2. Select Avoid Blocked Road.
A new route is found that avoids the blocked road. You may get shown up to two alternatives
depending on the road network between you and your destination.
The new route is shown on the map view with the difference in travel time in a balloon.
Note: It may not be possible to find an alternative route around the blocked road if none
exists.
3. Select the new route by selecting the time balloon.
Guidance to your destination resumes avoiding the blocked road. As soon as you start driving,
the guidance view is shown automatically.
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Types of route
Select Change Route Type to change the type of route planned to your current destination. Your
route is recalculated using the new route type.
You can select the following types of route:





Fastest route - the fastest route to your destination. Your route is constantly checked taking
into account the traffic conditions.
Shortest route - the shortest route to your destination. This may take much longer than the
fastest route.
Most eco-friendly route - the most fuel-efficient route.
Avoid motorways - this type of route avoids all motorways.
Winding route - the route with the most turns.
Note: Winding routes are only available for TomTom Rider navigation devices.


Walking route - this type of route is optimised for walking.
Bicycle route - this type of route is optimised for bicycles.
You can set the default route type in the Settings Menu.
Route features
You can choose to avoid some features that are on your currently planned route. You can avoid the
following route features:




Toll Roads
Ferries and car shuttle trains
Carpool Lanes
Unpaved Roads
Note: Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV lanes) and are
not present in every country. To travel on these lanes, you may need to have more than one
person in the car, for example, or the car may need to use environmentally-friendly fuel.
If you choose to avoid a route feature, a new route is planned.
In Route Planning in the Settings Menu, you can set how each route feature is handled when a new
route is planned.
Adding a stop to your route from the current route menu
1. In the Main Menu, select Current Route.
2. Select Add Stop to Route.
The map view is shown.
3. To select a stop, do one of the following steps:

Zoom in on the map, then press and hold to select a location. In the pop-up menu, select
Add to Current Route.
Select Search and search for a location. When you have found a location, select the Add
Stop to Route button.
Your route is recalculated to include your stop.

Adding a stop to your route using the map
1. Press the switch view button to show the map.
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2.
3.
4.
5.
Your complete route is shown on the map.
Zoom in on the map, then press and hold to select a location.
Select the pop-up menu button.
Select Use in Route.
Select Add to Current Route.
Your route is recalculated to include your stop.
Deleting a stop from your route
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. In the route bar, press the stop you want to delete.
The map zooms in to the stop and shows a pop-up menu.
Tip: If you select the wrong stop press the back button to return to the map.
3. Select Delete This Stop.
The stop is deleted and your route is recalculated.
Reordering stops on a route
1. In the Main Menu, select Current Route.
2. Select Reorder Stops.
The map view is shown with the route cleared. The starting point, destination and all the stops
are shown.
3. Select the stops one by one in the order you wish to drive them.
The symbols change to a flag as you select each stop. The last stop you select becomes your
destination.
Your route is recalculated with the stops in the changed order.
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My Routes
About My Routes
My Routes provides an easy way to save and retrieve routes and tracks.
You may want to use My Routes in one or more of the following situations:




While working - Your job involves driving several routes with multiple stops on a daily basis.
Your routes can change and you need to be flexible and be able to change the order of your
stops or change the planned route.
While on holiday - You are going on holiday and want to plan and save a route. Your route
includes scenic roads, stops at various hotels, and other places like tourist attractions.
While touring - You want to follow a tour you have downloaded from the Internet, or drive a
route another user has shared with you.
While commuting to work - You want to add one or two regular stops between home and work.
Your route back home in the evening is the reverse of your route to work in the morning.
Routes can be created and saved on your GO Mobile app or in MyDrive. You can also use a tool such
as Tyre Pro to create and edit routes and tracks.
About routes and tracks
The term "route" includes two types of route from one place to another:

Routes have a starting point and a destination, and perhaps some stops. Your device calculates
your preferred type of route between all these points, for example, the fastest or most economical. You can edit a route by, for example, adding stops or moving the starting point. Routes
can be imported but cannot be exported from your device.

Tracks also have a starting point and a destination, but have no stops. Your route follows the
track as closely as possible, ignoring your preferred type of route and traffic conditions. You can
only edit tracks using tools such as Tyre Pro. Tracks can be imported and exported from your
device.
Tip: Tracks have a dotted arrow!
Saving a route
1. Plan a route using the steps described in Planning a route.
Tip: If you cannot see your planned route on the map view, select the back button to show
your route.
2. Select the route.
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3. Select the pop-up menu button to open the menu.
4. Select Manage Route, then Add to My Routes.
The name of the route is shown in the edit screen.
5. Edit the name of the route so that you can easily recognise it.
6. Save your route in the My Routes list.
Tip: You can also save a route using the Add to My Routes button in the Current Route menu.
Navigating using a saved route
To navigate using a previously saved route, do the following:
1. In the Main Menu, select My Routes.
2. Select a route from your list.
The route is shown on the map view.
3. To navigate to the start of the saved route, select Drive/Ride depending on which device you
are using.
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The starting point of the saved route is converted to your first stop and then the route is
planned. Guidance to your destination begins from your current location. As soon as you start
driving, the guidance view is shown automatically.
Tip: There are two other ways to navigate using a saved route:
Select the starting point of the route. When the pop-up menu opens, select Change to a Stop.
Alternatively, select Drive to Route or Ride to Route in the Current Route menu.
Adding a stop to a saved route using the map
Note: You can also press and hold a location on the map and select Add to Current Route from
the pop-up menu.
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. Select the route.
3. Select the pop-menu button to open the menu.
4. Select Manage Stops.
5. Select Add Stop to Route.
6. Select your new stop on the map.
Tip: If you know the name of your new stop, you can use Search to select your stop instead of
using the map.
7. Select the Add Stop button to add this location as a stop.
Your route is recalculated to include your stop.
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Tip: To update the saved route in your My Routes list with the changes, select the route om
the map then select Save Changes to Route in the pop-up menu.
Deleting a route or a track from My Routes
1.
2.
3.
4.
In the Main Menu, select My Routes.
Select Edit List.
Select the routes you want to delete.
Select Delete.
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Speed Cameras
About speed cameras
The Speed Cameras service warns you about the following camera locations:







Fixed speed camera locations.
Mobile speed camera locations.
Mobile speed camera hotspots.
Average speed camera locations.
Speed enforcement zones.
Red light camera locations.
Traffic restriction cameras.
The Speed Cameras service also warns you about accident blackspot locations.
To get TomTom services in your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: Some TomTom services might not be available in your current location.
Speed camera warnings
Speed camera warning sounds are played for the most common types of speed camera.
Warnings are given as you approach a speed camera. You are warned in several ways:




A symbol is shown in the route bar and on your route on the map.
Your distance to the speed camera is shown in the route bar.
You hear a warning sound as you get near the camera.
While you are approaching a camera or driving in an average speed check area, your speed is
monitored. If you drive more than 5 km/h or 3 mph over the speed limit the route bar turns red.
If you drive less than 5 km/h or 3 mph over the speed limit the route bar turns orange.
Tip: In the map view or guidance view, you can select a speed camera symbol in the route bar to
see the type of camera, the maximum speed and also the length of an average speed check area.
In the map view, you can also select a speed camera that is shown on your route.
Symbol shown on
map
Symbol shown in
route bar
Description
Fixed speed camera - this type of camera
checks the speed of passing vehicles and is fixed
in one place.
Mobile speed camera - this type of camera
checks the speed of passing vehicles and can be
moved to different locations.
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Symbol shown on
map
Symbol shown in
route bar
Description
Mobile speed camera hotspots - this type of
warning shows places where mobile cameras are
often used.
Average speed cameras - these types of
cameras measure your average speed between
two points. You are warned at the start and end
of the average speed check area.
While you are driving in an average speed check
area, your average speed is shown, instead of
your current speed. The distance to the end of
the area is shown in the route bar.
Speed enforcement zones - these zones can
contain multiple speed cameras.
You are warned at the start and end of a speed
enforcement zone. While you are driving in a
speed enforcement zone, your current speed is
shown, and a visual warning is shown in the
route bar.
Red light camera - this type of camera checks
for vehicles breaking traffic rules at traffic
lights. There are two types of traffic light
camera - those which check if you drive through
a red light and those which check for driving
through a red light together with speeding.
Traffic restriction - this type of warning warns
you about restricted roads.
Accident blackspot - this type of warning is
given for a place where road traffic accidents
have historically been concentrated.
You are warned at the start and end of the
accident blackspot. While you are driving in an
accident blackspot, your current speed is shown
and a visual warning is shown in the route bar.
Changing the way you are warned
To change the way the navigation app warns you about speed cameras, select the Sounds and
Warnings button in the Settings Menu.
You can then set how you want to be warned for the different types of cameras and safety hazards.
You can change settings for whether you want to be warned, never warned or warned only if you
are speeding.
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For example, to change how you are warned when you approach a fixed speed camera, do the
following:
1.
2.
3.
4.
Select Sounds and Warnings in the Settings Menu.
Select Speed camera warnings.
Select Fixed cameras.
Select one of the following warning options:

Always.

Only when speeding.

Never.
5. Select the back button.
Tip: To turn off all audible warnings, select Settings, followed by Sounds and Warnings and then
set Warning type to None.
Reporting a new speed camera
If you pass a new speed camera that you were not warned about, you can report it instantly.
Note: To report a speed camera, your device must have a mobile data connection.
You can report a speed camera in two ways:
Using the quick menu to report a speed camera
1. Select the current location symbol or the speed panel in the guidance view.
2. Select Report Speed Camera from the pop-up menu.
You see a message thanking you for adding the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
The speed camera is saved on your device automatically and also sent to other users.
Using the Main Menu to report a speed camera
1. Select the Main Menu button to open the Main Menu.
2. Select Report Speed Camera.
You see a message thanking you for adding the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
The speed camera is saved on your device automatically and also sent to other users.
Confirm or remove a mobile speed camera
You can confirm the presence of a mobile speed camera or remove a mobile speed camera if it is no
longer present.
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Just after you pass a mobile speed camera, in the route bar you are asked if the camera was still
there.


Select Yes if the mobile speed camera is still there.
Select No if the mobile speed camera has been removed.
Your selection is sent to TomTom. We collect reports from many users to determine if the camera
warning should be kept or removed.
Updating locations for cameras and hazards
The locations of speed cameras can change frequently. New cameras can also appear without
warning and the locations for other hazards, such as accident blackspots, may also change.
When connected to TomTom services, all camera updates for fixed and mobile camera locations are
received in real time. You do not need to do anything to receive updates – they are sent to your
navigation app automatically.
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Danger Zones
About danger zones and risk zones
The Danger Zones service warns you about danger zones and risk zones on your route when you are
in France.
Since 3rd January 2012, it has been illegal to receive warnings about the position of fixed or mobile
speed cameras when you are driving in France. To be compliant with this change in French law,
speed camera locations are no longer reported but instead areas of danger are indicated as danger
zones and risk zones.
Important: Outside of France, you receive warnings about speed cameras. Inside France, you
receive warnings about danger zones and risk zones. When you cross the border, the type of warning
you receive changes.
A danger zone is a zone specified by French law. A risk zone is a temporary danger zone reported by
users. The Danger Zones service warns you about both danger zones and risk zones in the same way.
Danger zones and risk zones may or may not contain one or more speed cameras or a range of other
driving hazards:




Specific locations are not available and a danger zone icon is shown instead as you approach the
zone.
The minimum length of the zone depends on the road type and is 300 m for roads in built-up
areas, 2000 m (2 km) for secondary roads and 4000 m (4 km) for motorways.
The location of one or more speed cameras, if any, can be at any point within the zone.
If two danger zones are close to each other, the warnings can be merged into a single longer
zone.
Information about the location of zones is continually updated by TomTom and other users and
frequently sent to your GO Mobile app so that you always have the latest information. You can also
contribute by reporting new risk zone locations.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: You cannot remove a danger zone or a risk zone.
Danger zone and risk zone warnings
Warnings are given 10 seconds before you reach a danger zone or risk zone. You are warned in
several ways:





A symbol is shown in the route bar and on your route on the map.
Your distance to the start of the zone is shown in the route bar.
You hear a warning sound as you get near the start of the zone.
While you are approaching a zone or driving in a zone, your speed is monitored. If you drive
more than 5 km/h or 3 mph over the speed limit the route bar turns red. If you drive less than 5
km/h or 3 mph over the speed limit the route bar turns orange.
While you are driving in a zone your distance to the end of the zone is shown in the route bar.
Warning sounds are played for these types of zones:
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Symbol shown on
map
Symbol shown in
route bar
Description
Danger zone - this type of warning is only given in
France.
You are warned at the start and end of the danger
zone.
Risk zone - this type of warning is only given in
France.
You are warned at the start and end of the risk
zone.
You can change the way you are warned about danger and risk zones.
Changing the way you are warned
To change the way you are warned about danger zones, select the Sounds and Warnings button in
the Settings menu.
You can change settings for whether you want to be warned or not.
For example, to change how you are warned when you approach a danger zone, do the following:
1.
2.
3.
4.
Select Sounds & Warnings in the Settings Menu.
Select Hazards.
Select Danger zones.
Select one of the following warning options:

Always.

Only when speeding.

Never.
5. Select the back button.
Tip: To turn off all audible warnings, select Settings, followed by Sounds & Warnings and then
switch off Warning sounds.
Reporting a risk zone
If you pass a new temporary risk zone that you were not warned about, you can report it instantly.
Note: To report a risk zone, your device must have a mobile data connection.
If a new temporary risk zone is reported directly before or after an existing risk or danger zone,
then the new zone is added to the existing zone.
If enough Danger Zones users report a new risk zone, that zone may become a danger zone and be
available for all subscribers.
You can report a risk zone in two ways:
Using the quick menu to report a risk zone
1. Select the current location symbol or the speed panel in the guidance view.
2. Select Report Risk Zone from the pop-up menu.
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You see a message thanking you for adding the risk zone.
Tip: If you make a mistake when reporting a risk zone, select Cancel in the message.
The risk zone is saved on your device automatically and also sent to other users. A reported risk
zone stays on your device for three hours.
Using the Main Menu to report a risk zone
1. Select the Main Menu button to open the Main Menu.
2. Select Report Risk Zone.
You see a message thanking you for adding the risk zone.
Tip: If you make a mistake when reporting a risk zone, select Cancel in the message.
The risk zone is saved on your device automatically and also sent to other users. A reported risk
zone stays on your device for three hours.
Updating locations for danger zones and risk zones
The locations of danger zones and risk zones can change frequently. New zones can also appear
without warning.
When connected to TomTom services, all zone updates are received in real time. You do not need
to do anything to receive updates – they are sent to your navigation app automatically.
80
My Places
About My Places
My Places provides an easy way to select a location without the need to search for the location each
time. You can use My Places to create a collection of useful addresses.
The following items are always in My Places:




Home - Your home location can be your home address or somewhere you often visit, such as
your office. This feature provides an easy way to navigate there.
Recent destinations - Select this button to select your destination from a list of locations you
have recently used as destinations. These also include your stops.
Contacts - Select this button to select a contact from your list of contacts.
Marked locations - You marked locations are stored here. You can edit a marked location and
save it in My Places.
You can add a location to My Places directly in My Places, by selecting a location from the map, by
searching for a location, or by marking a location.
Your home location and the locations that you have added appear in a list in My Places and are
shown with a marker on the map.
Setting your home and work locations
You can set your home and work locations in the following ways:
Setting your home or work location using My Places
1. In the Main Menu, select My Places.
2. Select Add Home or Add Work.
3. To select a location for home or work, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location, then select the home or work location symbol.

Select the Search button and search for a location. Select a location to set as home or work.
Select Set home location or Set work location.
Setting your home or work location using the map
1. In the Map View, move the map and zoom in until you can see your home or work location.
2. Select the location by pressing and holding the screen for about one second.
A pop-up menu shows the nearest address.
1. Open the pop-up menu and select Add to My Places.
2. In the name bar, enter the name "Home" or "Work".
Note: "Home" must have a capital letter H and "Work" must have a capital letter W.
3. Select Add.
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Your home or work location is shown on the map.
Changing your home location
You can change your home location in the following ways.
Changing your home location using My Places
1. In the Main Menu, select My Places.
2. Select Home.
Your home location is shown on the map, with a pop-up menu.
3. Select Edit Location.
4. To select a new home location, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location, then select the home location symbol.

Select the Search button and search for a location. Select a location to set as home. Select
Set home location.
Changing your home location using the map
1. In the Map View, move the map and zoom in until you can see your new home location.
2. Select the location by pressing and holding the screen for about one second.
A pop-up menu shows the nearest address.
1. Open the pop-up menu and select Add to My Places.
2. In the name bar, enter the name "Home".
Note: "Home" must have a capital letter H.
3. Select Add.
Your home location is changed to the new location.
Your contacts in My Places
The contacts in your phone's contacts app are shown in the Contacts list in My Places. Select a
contact to show the contact's location on the map, and plan a route to the location.
You can only add contacts to your contacts list using your phone's contacts app.
Note: To plan a route using a contact in your contacts app, the contact must have a full address.
For example, the address must have a house number, a street, and a city.
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Adding a location from My Places
1. In the Main Menu, select My Places.
2. Select Add a new place.
3. To select a location, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location, then select the add location symbol.

Search for a location. Select Show on Map, then select the add location symbol.
The name of the location appears in the edit screen.
4. Edit the name of the location so you can easily recognise it.
5. Select Done to save your location in the My Places list.
Add a location to My Places from the map
1. Move the map and zoom in until you can see the destination that you want to navigate to.
2. Press and hold to select the location.
3. Select the pop-up menu button.
4. Select Add to My Places.
The name of the location is shown in the edit screen.
5. Edit the name of the location so you can easily recognise it.
6. Select Done to save your location in the My Places list.
The location you added is shown with a marker on the map.
Adding a location to My Places using search
1.
2.
3.
4.
In the Main Menu, select Search.
Search for a location.
Select the location then select Show on map.
When the map view shows the location, select the pop-up menu button.
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5. Select Add to My Places.
The name of the location appears in the edit screen.
6. Edit the name of the location so you can easily recognise it.
7. Select Done to save your location in the My Places list.
Adding a location to My Places by marking
To mark a location and temporarily add it to My Places, do the following:
1. Make sure that your current location is the location you want to mark.
2. Select the current location symbol or the speed panel in the guidance view to open the quick
menu.
3. Select Mark Location.
4. Once marked, the location is saved in My Places in the Marked Locations list.
If you want to permanently save a marked location, add it My Places by doing the following:
1. In the Main Menu, select My Places.
2. Select Marked Locations and choose your location from the list.
Your location is shown on the map.
3. Select Add to My Places from the pop-up menu.
The name of the location appears in the edit screen.
4. Edit the name of the location so you can easily recognise it.
5. Select Add.
Deleting a recent destination from My Places
1.
2.
3.
4.
5.
In the Main Menu, select My Places.
Select Recent Destinations.
Select Edit List.
Select the destinations you want to delete.
Select Delete.
Deleting a location from My Places
1.
2.
3.
4.
In the Main Menu, select My Places.
Select Edit List.
Select the locations you want to delete.
Select Delete.
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Settings
Appearance
Select Settings in the Main Menu, then select Appearance.
On this screen, you can change these settings:







Display
Select Display to change the appearance of the display.
Route bar
Select Route bar to change the information you see in the route bar.
Guidance view
Select Guidance view to change the information you see in the guidance view.
Automatic zoom
Select Automatic Zoom to change how you view a junction as you drive.
Automatic map view switching
By default, automatic changing of views is on. This means, for example, that your GO Mobile
app shows the map view when an alternative route is being suggested, along with several other
sets of circumstances. Also, for example, that your GO Mobile app shows the guidance view
when you start driving and you start to accelerate. Select this setting if you want to turn off
automatic changing between guidance view and map view.
Show previews of motorway exits
Select this setting to control the full screen preview when you approach motorway exits.
Show contacts on map
Select this setting to show the location of contacts in your Contacts app on the map.
Note: To show a contact on the map, the contact must have a full address.
Display
Select Settings in the Main Menu, then select Appearance.
Select Theme colour to change the accent colour used in the menus, buttons and icons on your GO
Mobile app.
Select Switch to night colours when dark to automatically switch to night colours when it gets
dark.
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Route Bar
Select Settings in the Main Menu, then select Appearance.
Select Arrival information to change the arrival information you see in the route bar.
Select Route information to change the route information you see on the route bar.
Show current time
Select this setting to show the current time in the guidance view. When switched on, the current
time is shown at the bottom of the route bar.
Show wide route bar if possible
The wide route bar is not shown by default. You can select this setting to switch on the wide route
bar in the guidance view.
Note: The wide route bar can only be shown if the screen is wide enough.
When the wide route bar is shown, you see more information about your route. For example, you
see time and distance to traffic queues and more.
Arrival information
Select Arrival information to change the following settings:



Show remaining distance
Select this setting to show the remaining distance left to travel in the arrival information panel
during navigation.
Show remaining time
Select this setting to show the remaining time left to travel in the arrival information panel
during navigation.
Switch between distance and time automatically
Select this setting to control the automatic switching between remaining distance and remaining time in the arrival information panel.
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
Show arrival information for
Use this setting to control whether you want to see information about the destination or the
next stop in the arrival information panel.
Tip: To find out where the different panels are in the guidance view or map view, see What's on
the screen.
Route Information
You can choose to see any of the following in the route bar:






Parking
Select this setting to see car parks and parking.
Petrol stations
Select this setting to see petrol stations on your route.
Stops
Select this setting to see stops on your route.
Rest areas
Select this setting to see rest areas on your route.
Toll zones
Select this setting to see toll zones on your route.
Ferries and car shuttle trains
Select this setting to see ferries and car shuttle trains on your route.
Guidance view
Select Settings in the Main Menu, then select Appearance.


Show current street name
This setting displays name of the street you driving along on the guidance view.
Guidance view style
Select this setting to choose from 3D or 2D versions of the guidance view. Both the 2D and 3D
guidance views move in your direction of travel.
Automatic Zoom
Select Settings in the Main Menu, then select Appearance.
Select Automatic zoom to change settings for the automatic zoom in Guidance view when you
approach a turn or a junction. Zooming in can make the turn or junction easier to drive.


Zoom in to next turn
All the turns and junctions on your route are shown zoomed in to the maximum level.
Based on road type
The turns and junctions on your route are shown zoomed in to the standard level for the type of
road you are on.
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
None
None of the turns and junctions on your route are shown zoomed in.
Voices
Select Settings in the Main Menu, then select Voices.
Choosing a voice
Select Choose a voice to change the voice that gives spoken directions and other route instructions.
A wide range of voices are available. There are computer voices which can read street names and
other information directly from the map and there are recorded voices which have been recorded
by actors.
Note: Computer voices are not available in all languages.
If you need a computer voice and your language is unavailable, then you are asked to choose from
a list of installed computer voices available for the country you are in.
Instruction settings
 Read aloud arrival time
Use this setting to control whether your arrival time is read aloud.
 Read aloud early instructions
For example, if you switch on this setting, you could hear early instructions such as "'After 2 km
take the exit right" or "Ahead, turn left".
Note: When a recorded voice is chosen, you see only this setting because recorded voices
cannot read out road numbers, road signs, etc.





Read aloud road numbers
Use this setting to control whether road numbers are read aloud as part of navigation instructions. For example, when road numbers are read aloud, you hear "Turn left onto A100".
Read aloud road sign information
Use this setting to control whether road sign information is read aloud as part of navigation
instructions. For example, "Turn left onto A302 Bridge Street towards Islington."
Read aloud street names
Use this setting to control whether street names are read aloud as part of navigation instructions. For example, when street names are read aloud, you hear "Turn left Graham Road towards Hackney."
Read aloud foreign street names
Use this setting to control whether foreign street names are read aloud as part of navigation
instructions, such as "Turn right Champs Élysées". For example, an English computer voice can
read and pronounce French street names but pronunciation may not be completely accurate.
Maps
Select Settings in the Main Menu, then select Maps.
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Changing the map
Select a map from the list of maps that you have downloaded to your device. The map view is
displayed with the map.
Note: Although you can store more than one map on your device, you can only use one map at a
time for planning and navigation.
Downloading a map
Select Download a map to show the list of available maps.
Select a map, then select Download to download the map. The map is stored on your device in the
internal or the external memory, depending on which place has the most space available. The
location that your map is stored cannot be changed.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started,
you must download the complete map before you can use the GO Mobile app.
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep the GO Mobile app open while paused or
you will lose the part of the map you have already downloaded. You can use other apps while
paused.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
When the download is complete, select OK to use the map. The map view is displayed with the
map.
Deleting a map
To delete a map, select Edit List. Select the map you want to delete, then select Delete.
Route Planning
Select Settings in the Main Menu, then select Route Planning.
Suggest destinations
When no route is planned, your device can learn your daily driving habits to saved favourite Places
and also predict destinations when you start the device from sleep mode, for example driving to
Work in the morning.
Switch on to receive destination suggestions or switch this feature off if you don't want destination
suggestions.
Note: You must switch on Keep journey history on this device for optional features in Settings
> System > Your information and privacy to see this feature.
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When a faster route is available
If a faster route found while you are driving, TomTom Traffic can replan your journey to use the
faster route. Select from the following options:



Always take the fastest route
Ask me so I can choose
Don't ask me
Always plan this type of route
The types of route you can choose from are as follows:

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


Fastest route - the route which takes the least time.
Shortest route - the shortest distance between the locations you set. This may not be the
quickest route, especially if the shortest route is through a town or city.
Most eco-friendly route - the most fuel-efficient route for your journey.
Winding route - the route with the most turns.
Avoid motorways - this type of route avoids all motorways.
Walking route - a route designed for making the journey on foot.
Bicycle route - a route designed for making the journey on a bicycle.
Avoid on every route
You can choose to avoid ferries and car shuttle trains, toll roads, carpool lanes, and unpaved roads.
Set how your GO Mobile app should manage each of these road features when the device calculates
a route.
Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV) and are not present in
every country. To travel on these lanes, you may need to have more than one person in the car, for
example, or the car may need to use environmentally-friendly fuel.
Sounds and Warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
On this screen, you can change sound and warning settings.
Tip: Warning sounds are disabled by default. Warning sounds can be enabled by selecting
Settings, followed by Sounds & Warnings, followed by Warning Type and switch on Warning
Sounds.
Warning type
Warning type
You can choose the type of warnings you want to hear when you are driving:



Read aloud
Hear spoken warnings and warnings sounds.
Sounds
Hear only warning sounds.
None
No warning sounds are given.
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Cameras
Select Settings in the Main Menu, then select Sounds & Warnings.
Select Cameras to set how you want to be warned for the different types of cameras. You can set
whether you want to be warned, never warned or warned only if you are speeding.
Tip: When Speed camera warnings in Settings > Sounds & Warnings switched off then this option
is not visible.
Hazards
Select Settings in the Main Menu, then select Sounds & Warnings.
Select Safety warnings. You can then set how you want to be warned for the different types of
danger zones and safety hazards. You can set whether you want to be warned, never warned or
warned only if you are speeding.
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Danger zones
This type of warning is only given in France where you are only warned about danger zones.
Accident blackspots
This type of warning is given for a place where road traffic accidents have historically been
concentrated.
Risk zones
This type of warning is only given in France where you are only warned about danger zones.
Traffic jams
Traffic jam warnings in the route bar are part of TomTom Traffic. You can choose never to be
warned or to be warned when approaching a jam too quickly.
When speeding
This warning is given as soon as you exceed the speed limit by more than 5 km/h or 3 mph.
When you are speeding, the speed panel also turns red in the guidance view.
Read aloud traffic warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
Switch on Read aloud traffic warnings to hear spoken warnings about traffic on your route.
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Units
Select Settings in the Main Menu, then select Units.
On this screen, you can change the following settings:

Distance
Select this setting to choose the units used on your device for features such as route planning. If
you want the units to be set to those used in your current location, select Automatic.
Run in background
Your GO Mobile app can run in the background so you can use others apps, for example your phone
app. If you are driving a planned route, you will continue to hear driving instructions, sounds and
warnings.
Select Settings in the Main Menu, then select Run in Background.
Select Run app in the background to allow the app to run in the background.
Important: You will still use your free navigation when you drive with the app running in the
background.
When the app is in the background but inactive, your device will eventually close the app.
Power saving
Select Settings in the Main Menu, then select Power Saving.
Your GO Mobile app has a normal mode and two power saving modes. Using a power saving mode
can help improve battery life of your mobile device.
None - The 3D map shows all map details.
Basic - The 3D map shows fewer details.
Extra - The 3D map shows fewer details, and the guidance view is less smooth.
System
Select Settings in the Main Menu, then select System.
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On this screen, you can see the following information:



About
This is an information screen rather than a setting and shows you information about the GO
Mobile app. You may be asked to go to this screen during a call to TomTom Customer Support.
The information on this screen includes app version, map version of current map, app ID,
copyright, licences, and certifications.
Send information
Send your location to receive services - Select this setting to send information about you and
your device to TomTom. You cannot use TomTom services unless you agree to send information
to TomTom.
Help us improve the app - Select this setting to send information about how you use the GO
Mobile app. TomTom uses this information to improve the app.
Select More information to learn more about sending your location and information to
TomTom.
Reset app
Select this setting to delete all your saved places and settings and restore the standard factory
settings to the GO Mobile app. You can also delete the maps and the voices.
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Getting Help
Support
Select Support in the Main Menu.
On this screen, you can see the following information to get help for your GO Mobile app:






Replay tour
Select this option to watch the guided tour again. The tour is short and includes basic information to help you get going with your new app.
Reference Guide
This option opens an Internet link to a webpage where you can find the User Manual for your
app.
Browse FAQ
This option opens an Internet link to a webpage where you can find Frequently Asked Questions
about your app and other TomTom products and services.
Browse Forum
This option opens an Internet link to a webpage where you read feedback from others users of
the app, and ask questions about your app.
Contact Customer Support
This option creates an email in your email app so you can ask questions or provide suggestions
about the app to TomTom. The email has a text file attachment that contains information about
your device and the app version you are using. Enter your question for TomTom Customer
Support then send the email.
About
See System.
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Product certification
Finding product certification information for your app
To find product certification information for your GO Mobile app, do the following on your app:
1. Select Support in the Main Menu.
2. Select About.
3. Select Certifications.
You see the relevant product certification information for your device.
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Addendum
Important Safety Notices and Warnings
Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS)
The Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS) systems are
satellite-based systems that provide location and timing information around the globe. GPS is
operated and controlled under the sole responsibility of the Government of the United States of
America, who are responsible for its availability and accuracy. GLONASS is operated and controlled
under the sole responsibility of the Government of Russia, who are responsible for its availability
and accuracy. Any changes in GPS or GLONASS availability and accuracy, or in environmental
conditions, may impact the operation of this device. TomTom does not accept any liability for the
availability and accuracy of GPS or GLONASS.
Use with care
Use of TomTom products while driving still means that you need to drive with due care and
attention.
Safety advice
Safety messages
Please read and take note of the following important safety advice:














Check your tyre pressures regularly.
Service your vehicle regularly.
Medication can affect your riding or driving ability.
Always use seat belts if available.
Don’t drink and drive.
Most accidents happen less than 5 km / 3 miles from home.
Obey the rules of the road.
Always use your turn indicators.
Every 2 hours, take a break for at least 10 minutes.
Keep your seat belts on.
Keep a safe distance from the vehicle in front.
Before setting off on a motorbike, fasten your helmet correctly.
When riding a motorbike, always wear protective clothing and equipment.
When riding a motorbike, be extra vigilant and always ride defensively.
Aircraft and hospitals
Use of devices with an antenna is prohibited on most aircraft, in many hospitals and in many other
locations. This app must not be used in these environments.
96
Special Note Regarding Driving in California, Minnesota and Other States
California Vehicle Code Section 26708 which applies to those driving within the State of California
restricts the mounting of a navigation device on the windshield to a seven-inch square in the lower
corner of the windshield farthest removed from the driver or in a five-inch square in the lower
corner of the windshield nearest to the driver and outside of an airbag deployment zone, if the
system is used only for door-to-door navigation while the motor vehicle is being operated. Drivers in
California should not mount the device on their side or rear windows.
Minnesota State Legislature Statutes Section 169.71, subdivision 1, section 2 restricts any person
driving within the State of Minnesota from driving with a device suspended between the driver and
the windshield.
Many other states have enacted laws which restrict the placement of any object or material on the
windshield, side or rear window that obstructs a driver's clear view of the road. It is incumbent upon
the driver to be aware of all applicable laws and to place the device in such a manner that will not
interfere with his/her driving.
TomTom Inc. bears no responsibility for and hereby disclaims all liability for any fines, penalties or
damage incurred by a driver for violations of the law. While driving in any state with windshield
mounting restrictions, TomTom recommends using the supplied Adhesive Mounting Disk or
purchasing an alternative mounting system (e.g. dashboard or air vents). See tomtom.com for more
information about these mounting options.
This document
Great care was taken in preparing this document. Constant product development may mean that
some information is not entirely up to date. The information in this document is subject to change
without notice.
TomTom shall not be liable for technical or editorial errors or omissions contained herein, nor for
incidental or consequential damages resulting from the performance or use of this document. This
document contains information protected by copyright. No part of this document may be
photocopied or reproduced in any form without prior written consent from TomTom N.V.
97
Copyright notices
© 2016 TomTom. All rights reserved. TomTom and the "two hands" logo are trademarks or registered
trademarks of TomTom N.V. or one of its subsidiaries. Please see tomtom.com/legal for limited
warranty and end user licence agreements applying to this product.
© 2016 TomTom. All rights reserved. This material is proprietary and the subject of copyright
protection and/or database rights protection and/or other intellectual property rights owned by
TomTom or its suppliers. The use of this material is subject to the terms of a licence agreement.
Any unauthorised copying or disclosure of this material will lead to criminal and civil liabilities.
SoundClear™ acoustic echo cancellation software © Acoustic Technologies Inc.
The software included in this product contains copyrighted software that is licensed under the GPL.
A copy of that licence can be viewed in the Licence section. You can obtain the complete
corresponding source code from us for a period of three years after our last shipment of this
product. For more information, visit tomtom.com/gpl or contact your local TomTom customer
support team via tomtom.com/support. Upon request, we will send you a CD with the corresponding
source code.
98
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