Application Notes for Red Box Quantify Recording Suite with Avaya

Avaya Solution & Interoperability Test Lab
Application Notes for Red Box Quantify Recording Suite
with Avaya Communication Server 1000E R7.6 and Avaya
Aura® Contact Center R6.3 using Meridian Link Services
– Issue 1.0
Abstract
These Application Notes describe the configuration steps required for Red Box Quantify
Recording Suite to interoperate with Avaya Communication Server 1000E R7.6 and Avaya
Aura® Contact Center R6.3 using Meridian Link Services. Red Box Quantify Recording
Suite is a call recording solution.
In the compliance testing, Red Box Quantify Recording Suite used the Meridian Link Services
interface from Avaya Aura® Contact Center to monitor call events from Avaya
Communication Server 1000E phones. Duplicate media stream is used for call recording.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
1 of 28
RedBoxCS1000E76
1. Introduction
These Application Notes describe the configuration steps required for Red Box Quantify
Recording Suite to interoperate with Avaya Communication Server 1000E R7.6 and Avaya
Aura® Contact Center R6.3 using Meridian Link Services. Red Box Quantify Recording Suite
used the Meridian Link Services interface from Avaya Aura® Contact Center to monitor call
events from Avaya Communication Server 1000E (CS1000E) phones. Duplicate media stream is
used for call recording.
When there is an active call at the monitored phone set, Red Box Quantify Recording Suite is
informed of the call via event reports from the Meridian Link Services (MLS) interface. Red
Box Quantify Recording Suite starts the call recording by using the Single Step Conference Dual
Media Stream (DMS) feature from the IP phone set interface to actively obtain the media. The
event reports are also used to determine when to stop the call recordings.
2. General Test Approach and Test Results
All feature tests were performed manually. Upon start of Quantify Recording Suite, the
application automatically uses the MLS interface on AACC to monitor the call events from the
CS1000E phone sets.
For the manual part of the testing, each call was handled manually on the agent telephone with
generation of unique audio content for the recordings. Necessary user actions, such as hold and
reconnect, were performed from the agent telephones to test the different call scenarios.
The serviceability test cases were performed manually by disconnecting/reconnecting the
Ethernet connection to Quantify Recording Suite.
The verification of tests included using the Quantify Recording Suite logs for proper message
exchanges, and using the Quantify Recording Suite web interface for proper logging and
playback of the calls.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
2 of 28
RedBoxCS1000E76
2.1. Interoperability Compliance Testing
The interoperability compliance test included both feature functionality and serviceability
testing. The feature functionality testing focused on placing and recording calls in different call
scenarios with good quality audio recordings and accurate call records. The tests included:
 Inbound Calls
 Outbound Calls
 Call Hold
 Blind Transfer
 Consultative Transfer
 Blind 3-way Conference
 Supervised Conference
 Forwarded Calls
 No Answer, Engaged, Unobtainable
 Inbound Calls to Contact Center Agents
 Failover Testing
The serviceability testing focused on verifying the ability of Quantify Recording Suite to recover
from adverse conditions, such as disconnecting/reconnecting the Ethernet connection to Quantify
Recording Suite.
2.2. Test Results
All test cases were executed, and the following were observations on Quantify Recording Suite
from the compliance testing:
 The following Avaya IP Phones support Dual Media Stream and were tested 1110, 1120,
1140, 1150, 1165 and 2050PC.
 Once the connection between the Quantify Recording Suite and the MLS on the AACC is
established, the first call contains no audio, however subsequent calls contained audio.
 It is recommended that a reset of the Quantify Recording Suite is performed if the
connection between the Quantify Recording Suite and the MLS on the AACC is disturbed
due to a LAN outage or a connection failure.
 Redbox Recorders Workstation Client (RBRWSC) was tested successfully.
2.3. Support
Technical support on Quantify Recording Suite can be obtained through the following:
 Phone: +44 (0) 115 9377100
 Email: support@redboxrecorders.com
 Web : www.redboxrecorders.com
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
3 of 28
RedBoxCS1000E76
3. Reference Configuration
Quantify Recording Suite can be configured on a single server or with components distributed
across multiple servers. The compliance test used a single server configuration. Red Box
Quantify Recording Suite used the Meridian Link Services interface from Avaya Aura® Contact
Center to monitor call events from Avaya Communication Server 1000E phones. Duplicate
media stream is used for call recording.
Figure 1: Compliance Testing Configuration
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
4 of 28
RedBoxCS1000E76
4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya Communication Server 1000E on
CPPM
R7.6 SP2 (See Appendix A for list of
patches)
Avaya Aura® System Manager
System Manager 6.3.0 - FP2
6.3.4 Build 6.3.0.8.5682-6.3.8.2651
Software Update Revision 6.3.4.4.1904
Avaya Aura® Contact Center
R6.3
6.3.210.0 (Build 0677)
Avaya 1100 IP Deskphone
UNIStim V0623C8Q
Avaya 1120 IP Deskphone
UNIStim V0624C8Q
Avaya 1140 IP Deskphone
UNIStim V0625C8Q
Avaya 1150 IP Deskphone
UNIStim V0627C8Q
Avaya 1165 IP Deskphone
UNIStim V0626C8Q
Avaya 2050 IP Softphone running on Microsoft
2.01.0260
Windows XP SP3
Red Box Quantify Recording Suite running on
3B_SP1_Build209
Windows 2008 R2 **
** Note that Red Box Quantify Recording Suite can run on many Windows platforms such as
Windows XP or Windows 7 and Windows 2003 server as well as Windows 2008 Server.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
5 of 28
RedBoxCS1000E76
5. Configure Avaya Communication Server 1000E
The configuration operations illustrated in this section were performed using terminal access to
the CS1000E using PuTTY application. It is assumed a fully working CS1000E is in place with
the necessary licensing. For all other provisioning information, such Administering Avaya
CS1000E, refer to product documentation in Section 10 of these Application Notes.
Note: The configuration of PSTN trunks and routes are outside the scope of these Application
Notes.
Note: Not all prompts need an answer. The prompts outlined below are mandatory for a basic
configuration. Accept the default responses for all other prompts by pressing the Return key.
Note: A full printout of the phone sets used for the compliance testing is included in the
Appendix B of these Application Notes.
5.1. Verify Licenses
To ensure the CS1000E is licensed for AST (monitoring phone sets) use LD 22 and type SLT at
the REQ prompt. Check for AST (in bold below).
Prompt
>
REQ
Response
LD 22
SLT
Description
Enter Overlay 22
System type is - Communication Server 1000E/CPPM Linux
CPPM - Pentium M 1.4 GHz
IPMGs Registered:
IPMGs Unregistered:
IPMGs Configured/unregistered:
1
0
0
TRADITIONAL TELEPHONES
DECT USERS
IP USERS
BASIC IP USERS
TEMPORARY IP USERS
DECT VISITOR USER
ACD AGENTS
MOBILE EXTENSIONS
TELEPHONY SERVICES
CONVERGED MOBILE USERS
AVAYA SIP LINES
THIRD PARTY SIP LINES
2000
2000
4000
2000
2000
2000
2000
2000
2000
2000
2000
2000
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
1992
2000
3978
1998
2000
2000
1995
2000
2000
2000
1997
1998
USED
USED
USED
USED
USED
USED
USED
USED
USED
USED
USED
USED
8
0
22
2
0
0
5
0
0
0
3
2
PCA
ITG ISDN TRUNKS
H.323 ACCESS PORTS
AST
SIP CONVERGED DESKTOPS
SIP CTI TR87
SIP ACCESS PORTS
RAN CON
MUS CON
2000
2000
2000
2000
2000
2000
2000
2000
2000
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
LEFT
2000
2000
1990
1981
2000
1992
1970
2000
2000
USED
USED
USED
USED
USED
USED
USED
USED
USED
0
0
10
19
0
8
30
0
0
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
6 of 28
RedBoxCS1000E76
5.2. Configure the Avaya IP Deskphone to allow recording
Enter overlay 20 to make changes to an IP Deskphone. Please note that the following changes
are required for every IP Deskphone on the CS1000E that requires recording. At the > prompt
type LD 20 to enter overlay 20. The Class of Service (CLS) will need to be changed to allow
recording for that phone. In order to do this at the ITEM prompt type cls reca; this will change
the class of service from recording denied to recording allowed. Each key that makes/receives a
call will also need to be monitored in the case below this was only for key 00 which is the
personal Directory Number (DN) key. At the ITEM prompt type AST xx where xx is the key to
be monitored. The example below shows an 1120 IP Deskphone at Terminal Number (TN) 100 0
0 0 being configured to allow recording on key 0.
>ld 20
Prompt
>LD 20
REQ
TYPE
TN
ECHG
ITEM
ITEM
ITEM
Response
Enter Overlay 20
CHG
1120
100 0 0 0
Yes
cls reca
AST 00
RETURN to end
Description
Make a change
Type of Phone Set to change
Terminal Number
Make a specific change
Change Class of Service RECA (Recording allowed)
Monitor Key 00
Below is an example of an agent phone at TN 100 0 0 7 that was changed in order to monitor
both the Automatic Distribution (ACD) key 00 and the personal Directory Number (DN) key 03.
>ld 20
Prompt
>LD 20
REQ
TYPE
TN
ECHG
ITEM
ITEM
ITEM
Response
Enter Overlay 20
CHG
1150
100 0 0 7
Yes
cls reca
AST 00 03
RETURN to end
Description
Make a change
Type of Phone Set to change
Terminal Number
Make a specific change
Change Class of Service RECA (Recording allowed)
Monitor Keys 00 and 03
6. Configure Avaya Aura® Contact Center
There are no changes required on the Contact Center other than to note the IP address of the
server or in an AML installation of Contact Center the C-LAN IP address in order to configure
the Red Box Quantify Recording suite in Section 7.3.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
7 of 28
RedBoxCS1000E76
7. Configure Red Box Quantify Recording Suite
This section provides the procedures for configuring Quantify Recording Suite. The procedures
include the following areas:
 Log in to Quantify Recording Suite
 Verify licenses required to connect to Meridian Link Services
 Configure connection to Meridian Link Services
The configuration of Quantify Recording Suite is performed by Red Box installation engineers.
The procedural steps are presented in these Application Notes for informational purposes.
7.1. Log in to Quantify Recording Suite
Open Internet Explorer and browse to the IP address of the Quantify Recording Suite. Enter the
proper credentials and click on Login.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
8 of 28
RedBoxCS1000E76
7.2. Verify licenses required to connect to Meridian Link Services
Hover the mouse pointer over the icon highlighted at the top of the screen below and click on
Configuration (also highlighted).
Click on the Setup tab and select Licensing.
Scroll down until you see the screen as shown. Options should show Nortel.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
9 of 28
RedBoxCS1000E76
7.3. Configure the MLS connection
From the main menu, select the Management tab and Nortel Active.
Enter the information as shown below.

MLS IP Address
This is the IP address of the Contact Center

Port
3000 (this is the listening port of MLS)

Directory Numbers
ACD Position ID’s and Regular DN’s can be recorded
Note: The MLS IP address entered above is that of the Contact Center and if this is an AML
installation this will be the CLAN IP address of the Contact Center. A reference to the Position
ID 3907 and Regular DN 3007 can be found in the Appendix B of these Application Notes.
Once this is completed, a message will be displayed to restart the Nortel Active RAM (not
shown). This restart can be done at the completion of the configuration.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
10 of 28
RedBoxCS1000E76
7.4. Configure Recording
From the main menu click on the Management tab and Recording.
Select the All tab highlighted. By ticking at box highlighted at the top right of the numbers, all
the phone extensions will be recorded. Note the channel number is present for any agents already
logged into the phone set.
Once completed the following message will appear. Click on OK to continue.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
11 of 28
RedBoxCS1000E76
Once the configuration is complete, the Nortel RAM will need to be restarted as follows. From
the main menu select the Maintenance tab and click on Recorder.
Select the Restart option and click on Stop Recorder highlighted.
To setup other licensed features such as “Work Station Client” which can be used as a manual
suppression of recording giving the agent the power of record on demand. For information on
such features please go to www.redboxrecorders.com, or refer to Section 10 of these Application
Notes.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
12 of 28
RedBoxCS1000E76
8. Verification Steps
This section provides the tests that can be performed to verify proper configuration of
Communication Manager, Application Enablement Services, and Quantify Recording Suite.
8.1. Verify Avaya Aura® Contact Center MLSM service
From the Contact Center Server navigate to StartAvayaCommon Utilities  System
Control and Monitor Utilities.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
13 of 28
RedBoxCS1000E76
Click on the CCMS tab and ensure that all services are running as shown with special attention
to the MLSM service highlighted.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
14 of 28
RedBoxCS1000E76
8.2. Verify connection to MLSM
Log in as per Section 7.1. Open Internet Explorer and browse to the IP address of the Quantify
Recording Suite. Enter the proper credentials and click on Login.
Hover the mouse pointer over the icon highlighted at the top of the screen below and click on
Configuration (also highlighted).
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
15 of 28
RedBoxCS1000E76
Select the Management tab and click on Recording.
Select an extension number and click on its configuration icon highlighted.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
16 of 28
RedBoxCS1000E76
After the system is configured and before any call is recorded the screen will show as below,
with no Audio Detected. This is as expected but once the first call has been made the screen on
the following page is displayed.
Once a call has been established the screen shown will display green for MLS Registered,
Events Registered and Audio Detected.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
17 of 28
RedBoxCS1000E76
8.3. Verify Red Box Quantify Recording Suite
Log in as per Section 7.1. Open Internet Explorer and browser to the IP address of the Quantify
Recording Suite. Enter the proper credentials and click on Login.
Hover the mouse pointer over the icon highlighted at the top of the screen below and click on the
Replay icon.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
18 of 28
RedBoxCS1000E76
The Search screen is displayed. Click Start Search to obtain a listing of all recording entries
for the current day. Verify that there is an entry reflecting the last call, with proper values in the
relevant fields. Double click on the entry to listen to the playback. Verify that call recording is
played back.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
19 of 28
RedBoxCS1000E76
9. Conclusion
These Application Notes describe the configuration steps required for Red Box Quantify
Recording Suite to interoperate with Avaya Communication Server 1000E R7.6 and Avaya
Aura® Contact Center R6.3 using Meridian Link Services. All feature and serviceability test
cases were completed with observations noted in Section 2.2.
10. Additional References
This section references the product documentation relevant to these Application Notes.
1. Software Input Output Reference – Administration – Avaya Communication Sever 1000,
R7.6 NN43001-611, available at http://support.avaya.com.
2. Avaya Aura ® Contact Centre Planning and Engineering, Doc # NN44400-210, Issue 3.03
Release 6.3, available at http://support.avaya.com.
3. Avaya Aura ® Contact Centre Installation, Doc # NN44400-311, Issue 3.02 Release 6.3,
available at http://support.avaya.com.
4. Quantify Administration Manual, Release 3B SP1, March 2014, available on the Quantify
software CD.
5. Quantify User Manual, Release 3B SP1, March 2014, available on the Quantify software
CD.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
20 of 28
RedBoxCS1000E76
Appendix A
Avaya Communication Server 1000E R7.6 - Linux Patches
Product Release: 7.65.16.00
In system patches: 0
In System service updates: 26
PATCH# IN_SERVICE DATE
2
Yes
27/08/13
3
Yes
28/08/13
4
Yes
28/08/13
5
Yes
28/08/13
6
Yes
28/08/13
SPECINS
NO
NO
NO
NO
NO
REMOVABLE
YES
yes
YES
YES
yes
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
NO
YES
YES
YES
YES
YES
yes
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
yes
yes
YES
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
PG; Reviewed:
SPOC 5/9/2014
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
28/08/13
10/12/13
10/12/13
10/12/13
NAME
cs1000-dmWeb-7.65.16.21-01.i386.000
cs1000-snmp-7.65.16.00-01.i686.000
cs1000-nrsm-7.65.16.00-03.i386.000
cs1000-oam-logging-7.65.16.01-01.i386.000
cs1000-cs1000WebService_6-0-7.65.16.2100.i386.000
cs1000-sps-7.65.16.21-01.i386.000
cs1000-pd-7.65.16.21-00.i386.000
cs1000-shared-carrdtct-7.65.16.21-01.i386.000
cs1000-shared-tpselect-7.65.16.21-01.i386.000
cs1000-emWebLocal_6-0-7.65.16.21-01.i386.000
cs1000-dbcom-7.65.16.21-00.i386.000
cs1000-csmWeb-7.65.16.21-05.i386.000
cs1000-shared-xmsg-7.65.16.21-00.i386.000
cs1000-vtrk-7.65.16.21-29.i386.000
cs1000-tps-7.65.16.21-05.i386.000
cs1000-mscAnnc-7.65.16.21-02.i386.001
cs1000-mscAttn-7.65.16.21-04.i386.001
cs1000-mscConf-7.65.16.21-02.i386.001
cs1000-mscMusc-7.65.16.21-02.i386.001
cs1000-mscTone-7.65.16.21-03.i386.001
cs1000-bcc-7.65.16.21-21.i386.000
cs1000-Jboss-Quantum-7.65.16.21-3.i386.000
cs1000-emWeb_6-0-7.65.16.21-06.i386.000
cs1000-cs-7.65.P.100-01.i386.001
cs1000-linuxbase-7.65.16.21-08.i386.000
cs1000-patchWeb-7.65.16.21-06.i386.0
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
21 of 28
RedBoxCS1000E76
Avaya Communication Server 1000E R7.6 - Call Server Patches
VERSION 4121
RELEASE 7
ISSUE 65 P +
DepList 1: core Issue: 01 (created: 2013-06-14 03:54:33 (est))
IN-SERVICE PEPS
PAT# CR #
000 wi01052968
001 wi01045058
002 wi01085855
003 wi01053314
004 wi01060382
005 wi01070580
006 wi01067822
007 wi01061481
008 wi01072032
009 wi01022599
010 wi01035976
011 wi01065922
012 wi01055480
013 wi01041453
014 wi01078723
015 WI0110261
016 wi01064599
017 wi01048457
018 wi01072027
019 wi01059388
020 wi01074003
021 wi00933195
022 wi00996734
023 wi01065118
024 wi01063864
025 wi01072023
026 wi01075359
027 wi01080753
028 wi01070473
029 wi01075355
030 wi01071379
031 wi01070756
032 wi01075353
033 wi01062607
034 wi01068851
035 wi01075352
036 wi01092300
037 wi01063263
038 wi01087528
039 wi01055300
040 wi01039280
041 wi01068669
042 wi01069441
043 wi01058621
044 wi01032756
045 wi01070465
046 wi01053920
047 wi00897254
048 wi01057403
049 wi01066991
050 wi01094305
051 wi01058359
PG; Reviewed:
SPOC 5/9/2014
PATCH REF #
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
iss1:1of1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
iss1:1of1
ISS1:1OF1
ISS1:1OF1
iss1:1of1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
iss1:1of1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
ISS1:1OF1
NAME
p32540_1
p32214_1
p32658_1
p32555_1
p32623_1
p32380_1
p32466_1
p32382_1
p32448_1
p32080_1
p32173_1
p32516_1
p32712_1
p32587_1
p32532_1
p32758_1
p32580_1
p32581_1
p32689_1
p32628_1
p32421_1
p32491_1
p32550_1
p32397_1
p32410_1
p32130_1
p32671_1
p32518_1
p32413_1
p32594_1
p32522_1
p32444_1
p32613_1
p32503_1
p32439_1
p32603_1
p32692_1
p32573_1
p32700_1
p32543_1
p32423_1
p32333_1
p32097_1
p32339_1
p32673_1
p32562_1
p32303_1
p31127_1
p32591_1
p32449_1
p32640_1
p32331_1
DATE
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
FILENAME
p32540_1.cpl
p32214_1.cpl
p32658_1.cpl
p32555_1.cpl
p32623_1.cpl
p32380_1.cpl
p32466_1.cpl
p32382_1.cpl
p32448_1.cpl
p32080_1.cpl
p32173_1.cpl
p32516_1.cpl
p32712_1.cpl
p32587_1.cpl
p32532_1.cpl
p32758_1.cpl
p32580_1.cpl
p32581_1.cpl
p32689_1.cpl
p32628_1.cpl
p32421_1.cpl
p32491_1.cpl
p32550_1.cpl
p32397_1.cpl
p32410_1.cpl
p32130_1.cpl
p32671_1.cpl
p32518_1.cpl
p32413_1.cpl
p32594_1.cpl
p32522_1.cpl
p32444_1.cpl
p32613_1.cpl
p32503_1.cpl
p32439_1.cpl
p32603_1.cpl
p32692_1.cpl
p32573_1.cpl
p32700_1.cpl
p32543_1.cpl
p32423_1.cpl
p32333_1.cpl
p32097_1.cpl
p32339_1.cpl
p32673_1.cpl
p32562_1.cpl
p32303_1.cpl
p31127_1.cpl
p32591_1.cpl
p32449_1.cpl
p32640_1.cpl
p32331_1.cpl
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
SPECINS
NO
NO
NO
NO
YES
NO
YES
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
22 of 28
RedBoxCS1000E76
052 wi01047890
ISS1:1OF1
p32697_1 11/12/2013 p32697_1.cpl
053 wi01060241
ISS1:1OF1
p32381_1 11/12/2013 p32381_1.cpl
054 wi01034307
ISS1:1OF1
p32615_1 11/12/2013 p32615_1.cpl
055 wi01052428
ISS1:1OF1
p32606_1 11/12/2013 p32606_1.cpl
056 wi00884716
ISS1:1OF1
p32517_1 11/12/2013 p32517_1.cpl
057 wi01070468
iss1:1of1
p32418_1 11/12/2013 p32418_1.cpl
058 wi01091447
ISS1:1OF1
p32675_1 11/12/2013 p32675_1.cpl
059 wi01068042
ISS1:1OF1
p32669_1 11/12/2013 p32669_1.cpl
060 wi01061483
ISS1:1OF1
p32359_1 11/12/2013 p32359_1.cpl
061 wi01065125
ISS1:1OF1
p32416_1 11/12/2013 p32416_1.cpl
062 wi01056633
ISS1:1OF1
p32322_1 11/12/2013 p32322_1.cpl
063 wi01070474
iss1:1of1
p32407_1 11/12/2013 p32407_1.cpl
064 wi01053597
ISS1:1OF1
p32304_1 11/12/2013 p32304_1.cpl
065 wi01070471
ISS1:1OF1
p32415_1 11/12/2013 p32415_1.cpl
066 wi01025156
ISS1:1OF1
p32136_1 11/12/2013 p32136_1.cpl
067 wi01088775
ISS1:1OF1
p32659_1 11/12/2013 p32659_1.cpl
068 wi01083584
ISS1:1OF1
p32619_1 11/12/2013 p32619_1.cpl
069 wi01075360
iss1:1of1
p32602_1 11/12/2013 p32602_1.cpl
070 wi01053195
ISS1:1OF1
p32297_1 11/12/2013 p32297_1.cpl
071 wi01043367
ISS1:1OF1
p32232_1 11/12/2013 p32232_1.cpl
072 wi01082456
ISS1:1OF1
p32596_1 11/12/2013 p32596_1.cpl
073 wi01089519
ISS1:1OF1
p32665_1 11/12/2013 p32665_1.cpl
074 wi01065842
ISS1:1OF1
p32478_1 11/12/2013 p32478_1.cpl
075 wi01088585
ISS1:1OF1
p32656_1 11/12/2013 p32656_1.cpl
076 wi01035980
ISS1:1OF1
p32558_1 11/12/2013 p32558_1.cpl
077 wi01087543
ISS1:1OF1
p32662_1 11/12/2013 p32662_1.cpl
078 wi01060826
ISS1:1OF1
p32379_1 11/12/2013 p32379_1.cpl
079 wi01061484
ISS1:1OF1
p32576_1 11/12/2013 p32576_1.cpl
080 wi01034961
ISS1:1OF1
p32144_1 11/12/2013 p32144_1.cpl
081 wi01056067
ISS1:1OF1
p32457_1 11/12/2013 p32457_1.cpl
082 WI01077073
ISS1:1OF1
p32534_1 11/12/2013 p32534_1.cpl
083 wi01073100
ISS1:1OF1
p32599_1 11/12/2013 p32599_1.cpl
084 wi01060341
ISS1:1OF1
p32578_1 11/12/2013 p32578_1.cpl
MDP>LAST SUCCESSFUL MDP REFRESH :2013-08-27 14:24:01(Local Time)
MDP>USING DEPLIST ZIP FILE DOWNLOADED :2013-08-27 09:21:58(est)
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
23 of 28
RedBoxCS1000E76
Appendix B
Avaya phone set extension 3000 (Type 1120E)
DES 1120
TN
100 0 00 00 VIRTUAL
TYPE 1120
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00002
CUR_ZONE 00002
MRT
ERL 0
ECL 0
FDN 0
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 3
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_CIS 3
CAC_MFC 0
CLS UNR FBD WTA LPR PUA MTD FND HTD TDD HFA CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID DNAA RDLA BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR PRED RECA MCDD T87A SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
HUNT
PLEV 02
PUID
UPWD
DANI NO
AST 00
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3000 0
MARP
ANIE 0
01 RNP 3
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
24 of 28
RedBoxCS1000E76
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
DATE 6
TRN
AO6
CFW 16
RGA
PRK
RNP
PRS
CHG
CPN
MAR 2014
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
25 of 28
RedBoxCS1000E76
Avaya phone set extension 3007 (Type 1150E)
DES 1150
TN
100 0 00 07 VIRTUAL
TYPE 1150
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00010
CUR_ZONE 00010
MRT
ERL 0
ECL 0
FDN 6203
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_CIS 3
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID DNAA RDLA BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR PRED RECA MCDD T87A SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 6004
LHK 0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST 00 03
IAPG 0
AACS YES
ACQ AS: TN,AST-DN
ASID 17
SFNB 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 21 22
25 26 28 29 31 33 34 35 36 37 38 39
SFRB 1 2 15 32 33
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
23
24
26 of 28
RedBoxCS1000E76
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3333 0
AGN
ANIE 0
01 NRD
02 MSB
03 SCR 3007 0
ANIE 0
04
05
06
07
08
09
10
11
12
13
14 ASP
15 EMR
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 4 MAR 2014
PG; Reviewed:
SPOC 5/9/2014
3907
MARP
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
27 of 28
RedBoxCS1000E76
©2014
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya DevConnect
Program at devconnect@avaya.com.
PG; Reviewed:
SPOC 5/9/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
28 of 28
RedBoxCS1000E76
Open as PDF
Similar pages