G-Series PBX Installation Guide

G-Series PBX
Installation Guide
for the
G-122 Analog Office PBX
G-124 Analog Office PBX
G-1212 Analog Office PBX
Release 1.0 (January 2012)
95-00004-01E
Copyright © 2012 Positron Telecommunication Systems, Inc. All rights reserved, including those to
reproduce this document or parts thereof in any form without written permission from Positron
Telecommunication Systems, Inc.
Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication
Systems, Inc., in the United States and other countries. All other product and brand names are the service
marks, trademarks, registered trademarks, or registered service marks of their respective owners.
Changes are periodically made to the information herein; these changes will
be incorporated into new editions of the document.
Positron Telecommunication Systems, Inc.
5101 Buchan Street,Suite 200
Montreal, Quebec
H4P 2R9 Canada
Tel.: +1 (514) 345-2220
Toll Free: 1 866-434-3944 (North America)
Fax: +1 (514) 345-2271
Sales Information: info@positrontelecom.com
Customer Support: support@positrontelecom.com
Confidentiality Notice
The information contained in this document is the property of Positron
Telecommunication Systems Inc. Except as specifically authorized in writing
by Positron Telecommunication Systems Inc., the holder of this document:
1) shall keep all information contained herein confidential and shall protect
same in whole or in part from the disclosure and dissemination to all third
parties, and 2) shall use same for operating and maintenance purposes
only.
Disclaimer Notice
Although Positron Telecommunication Systems Inc. has made every effort
to ensure the accuracy of the information contained herein, this document is
subject to change without notice.
Positron Telecommunication Systems Inc. Warranty
Subject to the provisions of this paragraph, Positron warrants that the
equipment shall perform in accordance with Positron's specifications. The
warranty remains valid for two (2) years from the date of shipment. The
warranty fully covers workmanship, materials and labor. Positron may, at its
sole discretion, repair or replace the problem unit. Freight costs to ship
defective equipment to Positron are borne by the Customer, with return of
replacement or repaired equipment to be at Positron's expense.
Limitation of Liability
Subject to anything to the contrary contained herein, Positron's sole
obligation and liability and the customer's sole remedy for Positron's
negligence, breach of warranty, breach of contract or for any other liability
in any way connected with or arising out of, the equipment or any services
performed by Positron shall be as follows:
• In all situations involving performance or non-performance of the
equipment or any component thereof, the customer's sole remedy shall be,
at Positron's option, the repair or replacement of the equipment or said
component.
• For any other claim in any other way related to the subject matter of any
order under, the customer shall be entitled to recover actual and direct
damages; provided that Positron's liability for damages for any cause
whatsoever, and regardless of the form of the action, whether in contract or
in tort (including negligence), shall be limited to the value of the order.
Positron shall not be obligated to repair or replace any item of the
equipment which has been repaired by others, abused or improperly
handled, improperly stored, altered or used with third party material or
equipment, which material, or equipment may be defective, of poor quality
or incompatible with the equipment supplied by Positron, and Positron shall
not be obligated to repair or replace any component of the equipment which
has not been installed according to Positron specifications.
IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR
SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED
INCLUDING LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA,
LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, LOSS OF
EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR
IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES,
MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED
HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF
THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY SET
FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER
CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN
OR ORAL, EXPRESSED OR IMPLIED, INCLUDING THE CONDITIONS AND
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND
THOSE ARISING FROM STATUE, TO THE EXTENT PERMITTED BY LAW.
POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE
WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.
FORCE MAJEURE : POSITRON SHALL NOT BE LIABLE FOR ANY BREACH
OF ITS OBLIGATIONS RESULTING FROM CAUSES BEYOND ITS
REASONABLE CONTROL.
Warranty Repairs
All warranty repairs are performed at no cost. Positron reserves the right to
repair or replace any equipment that has been found to be defective. For
information about out-of-warranty repairs, contact Positron’s Repair
Department. Due to the varied nature of repairs, no specific turnaround can
be guaranteed, but average turnaround time is within 20 working days from
date of receipt. In emergency situations, special arrangements can be made
to expedite repairs. All repaired items are warranted for a period of 90 days
or the remainder of the warranty period, whichever is longer. Before
returning any items to Positron for repair, warranty repair or replacement,
call the Repair department to obtain a Return Material Authorization (RMA)
number. Parts returned without RMA numbers cannot be accepted. The
RMA number must always be clearly marked on all boxes, crates, and
shipping documents. Bulk repairs (more than five items) will require
additional processing time, so please take this into consideration when
requesting an RMA number. To accelerate the repair process, whenever
possible, include a report detailing the reason for return with the unit(s).
Also, please include the name and phone number of a person who can be
contacted should our Repair department need further information. When
packing items being returned for repair, please ensure they are properly
handled and packed to avoid damage.
Contents
3
Contents
Chapter 1
Introduction
5
About this guide................................................................................6
Products covered..........................................................................6
Important terms and conventions .....................................................6
Conventions ..................................................................................6
Warnings and Cautions.................................................................6
Related documentation .....................................................................7
Chapter 2
Hardware overview
9
Hardware anatomy..........................................................................10
G-122 Analog Office PBX.............................................................10
G-124 Analog Office PBX ............................................................11
G-1212 Analog Office PBX ..........................................................11
Feature descriptions........................................................................13
Front panel status lights..............................................................13
Ethernet port status lights...........................................................13
USB ports ...................................................................................14
CF card slot.................................................................................14
Reset button ...............................................................................14
Power connector.........................................................................14
Audio ports .................................................................................14
Ethernet ports .............................................................................14
FXS ports ....................................................................................15
FXO ports....................................................................................15
Chapter 3
Installation
17
Installation scenarios ......................................................................18
Scenario 1...............................................................................18
Scenario 2...............................................................................19
Other installation scenarios.....................................................20
Step 1: Prepare for installation........................................................21
1.1 Inspect the G-Series PBX hardware ......................................21
1.2 Verify package contents ........................................................21
1.3 Obtain auxiliary memory.......................................................21
Memory types.........................................................................21
Formatting auxiliary memory ..................................................22
1.4 Configure your computer ......................................................22
1.5 Obtain networking cables......................................................22
1.6 Obtain PSTN network connections........................................22
1.7 Install a broadband connection .............................................22
1.8 Sign up for VoIP service .......................................................23
1.9 Collect phone info .................................................................23
1.10 Read all safety disclaimers and installation warnings .........23
Power .....................................................................................23
PSTN connections ..................................................................23
Environment ...........................................................................23
Step 2: Install the G-Series PBX......................................................24
2.1 Install auxiliary memory........................................................24
2.2 Connect power......................................................................24
2.3 Connect all cables .................................................................24
Connect the Ethernet ports .....................................................24
Connect the FXO ports ............................................................24
Connect the FXS ports ............................................................24
Connect audio ports................................................................25
Step 3: Run the setup wizard ..........................................................26
To start the setup wizard.........................................................26
3.1 Review the installation check list ..........................................27
3.2 Configure administrator account credentials ........................28
3.3 Set the system date and time................................................29
3.4 Configure network settings ...................................................30
LAN.........................................................................................30
WAN .......................................................................................31
Gateway and DNS ...................................................................31
3.5 Configure users ....................................................................32
Configured User List ...............................................................32
Adding a user..........................................................................33
Importing user definitions from a spreadsheet .......................34
3.6 Configure phones..................................................................35
Configured Phone List ............................................................35
Adding a phone.......................................................................36
Importing phone definitions from a spreadsheet ....................36
3.7 Configure VoIP lines .............................................................37
VoIP Lines ..............................................................................37
Adding a VoIP line ..................................................................38
3.8 Configure ring groups...........................................................40
Ring Groups............................................................................40
Adding a ring group ................................................................41
3.9 Configure incoming call rules ...............................................43
Send Incoming Analog Calls To ..............................................43
Send Incoming VoIP Calls To..................................................44
3.10 Configure outgoing call rules ..............................................45
Adding an outgoing call rule ...................................................46
3.11 Configure connections to a remote branch office ...............47
Remote Offices List.................................................................47
Adding a remote office............................................................48
3.12 Configure voicemail settings...............................................49
3.13 Finish the wizard and apply your settings ...........................50
Step 4: Test your installation...........................................................51
4.1 Connect to the command center ...........................................51
4.2 Verify your configuration ......................................................52
VoIP ........................................................................................53
Analog lines ............................................................................53
Network connections ..............................................................53
Storage ...................................................................................54
4.3 Connect a SIP phone and make a call ...................................54
4.4 Receive a call ........................................................................56
Assumptions...........................................................................56
To test inbound calling............................................................56
4.5 Record voicemail ..................................................................56
Assumption.............................................................................56
To test voicemail .....................................................................56
4.6 Voicemail to email.................................................................57
Assumptions...........................................................................57
To test voicemail to email .......................................................57
Step 5: What’s next .........................................................................58
Create a custom VoIP template...............................................58
Configure port forwarding ......................................................58
Customize the sample IVR ......................................................58
Record voicemail messages and set passwords.....................58
Chapter : Contents
4
Chapter 1: Introduction
1
Introduction
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Important terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1: Introduction
6
About this guide
About this guide
This guide explains how to install a Positron Telecommunications G-Series PBX and configure it for
basic operation. Once you complete the installation procedure in this guide, refer to the G-Series PBX
Administrator’s Guide for instructions on how to perform more advanced configuration tasks.
Products covered
This guide explains how to install the following products:
• Positron G-122 Analog Office PBX
• Positron G-124 Analog Office PBX
• Positron G-1212 Analog Office PBX
Important terms and conventions
The following terms are used in this guide.
Term
Description
G-Series PBX
Refers to any Positron G-Series Analog PBX.
Conventions
Command center
This guide uses the following conventions when directing you to interact with the command center user
interface.
Example directions in this guide
What to do in the user interface
Select PBX > Phone > Phone Provisioning.
On the main menu select PBX, then select
Phone on the drop-down menu and then
select Phone Provisioning.
For Password, specify secret22.
In the field Password enter the text secret22
exactly as shown.
Warnings and Cautions
It is important that you heed all warnings and cautions. They are identified as follows:
WARNING
Failure to follow a warning may cause injury, death, and/or hardware damage.
Caution
Failure to follow a caution may cause loss of data and/or configuration information, or
cause equipment inoperability and/or security concerns.
Chapter 1: Introduction
7
Related documentation
Related documentation
The following related documents are available on the Positron Telecommunications G-Series PBX CD
or at http://www.positrontelecom.com.
Document
Description
G-Series PBX Administrator’s Guide
Administrator’s can refer to this guide for instructions on how to
configure, operate, monitor, and maintain a G-Series PBX.
G-Series PBX User’s Guide
Users can refer to this guide for instructions on how to login to
the user portal, and how to use the portal to customize their
accounts, listen to call recordings, and view status information.
Chapter 1: Introduction
8
Related documentation
Chapter 2: Hardware overview
2
Hardware overview
Contents
Hardware anatomy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Feature descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 2: Hardware overview
10
Hardware anatomy
Hardware anatomy
This section describes the key hardware features of each G-Series PBX.
G-122 Analog PBX
Front
Status Lights
USB Ports 1, 2
Rear
Power
Reset button
1
2
3
LAN Ports
4
WAN
Port
2
1
FXS Ports
1
2
FXO Ports
Chapter 2: Hardware overview
11
Hardware anatomy
G-124 Analog Office PBX
Front
Status Lights
USB Ports 1, 2
CF Slot
Rear
Reset button
1
Power
2 3 4
LAN
WAN
Ports
Port
1
2
FXS
Ports
1/3 2/4
FXO
Ports
Audio In
Audio Out
G-1212 Analog Office PBX
Front
Status Lights
USB Port 1, 2
CF Slot
Chapter 2: Hardware overview
12
Hardware anatomy
FXO Ports
1/2 3/4
5/6 7/8
Rear
Reset button
Power
Audio In
Audio Out
1
2 3 4
LAN
WAN
Ports Port
1
2
FXS
Ports
9/11 10/12
FXO
Ports
Chapter 2: Hardware overview
13
Feature descriptions
Feature descriptions
Front panel status lights
Globe
Check
Circle
Light
State
Description
FXO
Off
The corresponding FXO port is not connected, or is connected to an analog
phone line that is not operational.
On
The corresponding FXO port is connected to an operational analog phone line.
Off
The device connected to port FXS1 or FXS2 is on-hook. (G-122 only)
On
The device connected to port FXS1 or FXS2 is off-hook. (G-122 only)
Globe
Note: This light is reserved for future use on the G-124 and G-1212.
Check
Blinking
The G-Series PBX is reading or writing to an auxiliary memory device.
Circle
Off
The G-Series PBX is off.
Blinking
The G-Series PBX is starting up.
On
The G-Series PBX is fully operational.
On
The G-Series PBX is inoperational due to a fault. Possible causes include:
incompatible auxiliary memory device is installed in the CF slot, corrupt
firmware, or hardware failure.
All lights
Ethernet port status lights
Each Ethernet port has two status lights.
Light
State
Description
Left
Off
Port is operating at 10 Mbps.
On
Port is operating at 100 Mbps.
Off
The port is not connected.
Blinking
The port is sending/receiving data.
On
The port is connected.
Right
Chapter 2: Hardware overview
14
Feature descriptions
USB ports
All G-Series PBX models have two USB ports.
• One port can be used to connect auxiliary memory in the form of a USB drive. This provides
additional storage for voicemail, call recordings, and log files. Only one auxiliary memory device is
supported at a time. For more information, see “Obtain auxiliary memory” on page 21.
• One port can be used to connect a 3G wireless Internet stick for fail-over support when VoIP and/or
PSTN phone lines are not available.
CF card slot
The G-124 and the G-1212 both have slot for a Compact Flash memory card. This provides additional
storage for voicemail, call recordings, and log files. For more information, see “Obtain auxiliary memory”
on page 21.
Reset button
Use the end of a paper clip to press the reset button.
• To restart the G-Series PBX, press and release the reset button. This is equivalent to disconnecting
and then reconnecting the power supply.
• To reset the G-Series PBX to factory default settings, press and hold the reset button until the first
two FXO lights on the left of the unit turn on.
Resetting to factory defaults erases all configuration settings. Auxiliary memory is not erased. When
the G-Series PBX restarts, the LAN ports will be set to the IP address 192.168.1.2. Any address
configured on the WAN port is cleared.
Power connector
Connect the supplied power supply to this connector. The G-Series PBX does not have a power switch.
It powers up automatically when you connect the power supply.
Caution:
Connecting any other power supply to this connector voids your warranty and
may damage the G-Series PBX.
Audio ports
The G-124 and G1212 have two mono mini-jack audio ports.
• Audio In: For connection of a music source for music-on-hold.
• Audio Out: For connection to a PA system for paging.
Ethernet ports
All G-Series PBX models have four 10/100 Mbps Ethernet ports with RJ-45 connectors. The ports are
split into the following two categories: LAN and WAN.
• LAN ports: Ports 1, 2, and 3 are LAN ports. These ports are generally used to connect the GSeries PBX to a local area network (LAN). They can also be used to connect directly to a computer
or SIP phone.
By default, the LAN IP address is set to 192.168.1.2.
For troubleshooting or system monitoring tasks, port 3 can be switched into monitor mode, allowing
it to capture all traffic on ports 1, 2, and 4.
Chapter 2: Hardware overview
15
Feature descriptions
• WAN port: Port 4 is called the WAN port. For certain installation scenarios, it can be used to
connect the G-Series PBX to the Internet or a private network that provides VoIP service.
Note: The LAN and WAN ports must have IP addresses on different networks.
Note: The G-Series PBX is not a router. It only forwards VoIP and voice traffic between its LAN
and WAN ports. This means that you cannot connect computers, SIP phones, or other
IP-based devices to the Internet through the G-Series PBX.
FXS ports
The FXS ports are used to connect the G-Series PBX to analog phone equipment, such as a telephone
or fax machine.
Fail over support
The G-124 and G-1212 provide fail-over support on one FXS port. Thirty seconds after a power failure
occurs, an FXS port is automatically connected to an FXO line to enable calling from an analog phone.
Model
Fail-over support
G-122
None.
G-124
FXS2 is connected to FXO1.
G-1212
FXS2 is connected to FXO9.
FXO ports
The FXO ports are used to connect the G-Series PBX to analog phone lines. Support varies by model
as follows:
Model
FXO ports
G-122
2
G-124
4
G-1212
12
Chapter 2: Hardware overview
16
Feature descriptions
Chapter 3: Installation
3
Installation
Contents
Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Step 1: Prepare for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Step 2: Install the G-Series PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Step 3: Run the setup wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Step 4: Test your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Step 5: What’s next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 3: Installation
18
Installation scenarios
Installation scenarios
The are a wide variety of ways to integrate the G-Series PBX into your existing networking
infrastructure. To simplify the installation process, this guide recommends the following two scenarios.
Scenario 1
This scenario illustrates one way to add the G-Series PBX to a network to take advantage of an existing
broadband Internet connection for VoIP service.
VoIP
Provider
Internet
Public Switched
Telephone Network
Analog Phone Lines
connected to FXO Ports
Broadband modem
DHCP Server
for 192.168.1.0/24
Gateway/Router
DHCP server is off
192.168.1.1
LAN Port 1
192.168.1.2
SIP/RTP ports are
forwarded to
192.168.1.2
DHCP Gateway and
DNS server set to
192.168.1.1
VoIP traffic from PBX
Data traffic from phones/PCs
Managed Switch
with PoE support
All devices are on the
same subnet
192.168.1.0/24
Computers
SIP Phones
In this scenario, the connection to the VoIP provider is made using the LAN port 1 on the G-Series PBX.
Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent to
the VoIP provider through the Gateway/Router installed on the network. Port forwarding is configured
on the Gateway/Router to send traffic from the VoIP provider to the G-Series PBX. (See “Configure port
forwarding” on page 58)
The G-Series PBX acts as the DHCP for the network, allowing it to automatically provision the SIP
phones. However, to support Internet access (yellow line), it assigns the Gateway/Router as the DNS
server and default gateway for all network devices.
Chapter 3: Installation
19
Installation scenarios
(If your existing DHCP server supports option 66, you can continue to use it if you make configuration
adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the
G-Series Administrator’s Guide.)
Scenario 2
In this scenario, the G-Series PBX WAN port is directly connected to a switch provided by the Internet
ISP. Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent
to the VoIP provider via the WAN port. One advantage of this setup is that the WAN port gets a public IP
address on the Internet. This makes it easy to configure VoIP support and provide access for remote
phone, as port forwarding does not have to be configured on the Gateway/Router as in scenario 1.
VoIP
Provider
Internet
Public Switched
Telephone Network
Broadband modem
Analog Phone Lines
connected to FXO Ports
ISP's Router/Switch
WAN Port with
static public IP
address
DHCP Server
for 192.168.1.0/24
Gateway/Router
DHCP server is Off
192.168.1.1
LAN Port 1
192.168.1.2
DHCP Gateway and
DNS server set to
192.168.1.1
VoIP traffic from PBX
Data traffic from phones/PCs
Managed Switch
with PoE support
All devices
are on subnet
192.168.1.0/24
Computers
SIP Phones
As in scenario 1, the G-Series PBX acts as the DHCP for the network, allowing it to automatically
provision the SIP phones. However, to support Internet access (yellow line), it assigns the Gateway/
Router as the DNS server and default gateway for all network devices.
Chapter 3: Installation
20
Installation scenarios
(If your existing DHCP server supports option 66, you can continue to use it if you make configuration
adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the
G-Series Administrator’s Guide.)
Other installation scenarios
For other installation scenarios, see the G-Series PBX Administrator’s Guide.
Chapter 3: Installation
21
Prepare for installation
Step 1: Prepare for installation
Prepare the following to ensure a fast and efficient installation of the G-Series PBX.
1.1
Inspect the G-Series PBX hardware
Inspect the G-Series PBX hardware for any signs of physical damage during shipping. Report any
damage directly to the shipper. Keep all packaging material in the event that the G-Series PBX has to
be returned for servicing.
1.2
Verify package contents
Verify that the package contains the following items. If an item is missing contact your reseller.
Item
1.3
G-122
G-124
G-1212
G-Series PBX
1
1
1
International power supply with three plug types
1
1
1
Category 5E RJ-45 Ethernet cable (3 ft.)
1
1
1
RJ-12 line splitter
-
2
6
RJ-12 telephone cable
-
2
6
Rack mounting brackets
-
2
2
Obtain auxiliary memory
The G-Series PBX uses auxiliary memory to store:
• Voicemail for each user
• Voicemail and name directory greetings
• Call recordings (not supported on the G-122)
• Log files
If auxiliary memory is not installed, these items are stored in system memory. A limited amount of
system memory is available for this purpose, and once full, new items are discarded which can cause
system errors. It is therefore strongly recommended that auxiliary memory be installed.
One GB of auxiliary memory will store approximately 1000 minutes of voicemail and/or call recordings.
Memory types
The following auxiliary memory types are supported.
Supported by
G-122
G-124
G-1212
Compact flash (CF)
No
Yes
Yes
USB flash drive
Yes
Yes
Yes
Memory type
Chapter 3: Installation
22
Prepare for installation
Compact flash card
Positron recommends SanDisk Ultra® CompactFlash® Cards cards. Cards from other manufacturers
may also be compatible. (If all the lights on the front of the G-Series PBX turn on when you power-up
the unit after installing a CF card, it means that the card is not compatible with the G-Series PBX.)
Caution:
Never install a CF memory card when the G-Series PBX is on.
USB flash drive
Although the G-122 PBX has two USB ports, only a one USB flash drive can be installed at a time. The
USB drives can be installed while the G-Series PBX is running, but the G-122 PBX must be restarted in
order to use the drive.
Caution:
Never remove a USB flash drive or CF card when the G-Series PBX is on.
This can result in a loss of data.
Formatting auxiliary memory
Auxiliary memory devices larger than 50 GB must be formatted on a computer before installation. The
required file format is ext2, which can be created using third-party software such as the Gnome Partition
Editor - GParted Live (available for download at: http://gparted.sourceforge.net/index.php).
1.4
Configure your computer
To configure the G-Series PBX, you must login to its web-based command center. This requires a
computer with an Ethernet port and a Web browser. Positron recommends Mozilla Firefox to ensure
complete compatibility with the command center. Other browsers may also work.
In this guide, the computer that connects to the command center is called the management computer.
Initially, it should be configured on subnet 192.168.1.0 with an IP address that is greater than
192.168.1.2.
1.5
Obtain networking cables
You will need at least three Category 5 Ethernet cables of sufficient length to connect the G-Series PBX
to your computer, and the switch or router on your network.
1.6
Obtain PSTN network connections
If you are going to connect traditional analog phone lines to the G-Series PBX, you will need your local
phone company to install one or more PSTN phone lines.
1.7
Install a broadband connection
If you are going to use VoIP to make and receive phone calls with the G-Series PBX, then you need to
have a broadband connection to the Internet. Internet connections should be made via either DSL or
cable to ensure enough bandwidth is available to handle phone traffic from the G-Series PBX.
If you are using the existing gateway/router on your network to connect to the Internet, record the IP
address of the router on the LAN.
Chapter 3: Installation
1.8
23
Prepare for installation
Sign up for VoIP service
To successfully make VoIP calls you will need one or more VoIP lines configured on your broadband
connection. Collect the following information from your VoIP service provider:
• Name of your VoIP service provider.
• Protocol supported by the VoIP line. The G-Series PBX supports SIP or IAX2.
• Authentication method. The G-Series PBX supports either SIP username and password, or just an
IP address.
1.9
Collect phone info
Gather the following information for each VoIP phone that will connect to the G-Series PBX:
• Manufacturer
• Model number
• MAC Address of the phone. The MAC address is usually printed on a label on the phone. It is 12
hexadecimal numbers in the format: nn:nn:nn:nn:nn:nn. For example:
MAC address
1.10 Read all safety disclaimers and installation warnings
Power
Only use the power supply provided with the G-Series PBX. The G-Series PBX is shipped with an
international plug system rated at 12V / 2A. Failing to use the included power supply will void your
warranty.
PSTN connections
The G-Series PBX has been designed to be connected to the public switched telephone network
(PSTN) and should not be connected to any other type of telecommunications service or services.
Doing so will void your warranty and may cause damage to the G-Series PBX or any connected network
equipment.
Environment
Install the G-Series PBX in a location that is clean, and free from vibration, electric shock, and
temperature/humidity extremes. The operating temperature should be kept below 104°F (40°C).
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Install the G-Series PBX
Step 2: Install the G-Series PBX
The following steps describe how to install the G-Series PBX hardware and connect all cables for a
typical installation.
2.1
Install auxiliary memory
Install auxiliary memory in a USB port or the CF slot. For requirements, see “Obtain auxiliary memory”
on page 21.
2.2
Connect power
Connect the power supply to the G-Series PBX.
• When the Circle light stops blinking, the PBX is fully operational.
• If all the status lights turn on, it means a hardware fault has occurred. The most common cause is a
CF card that is not compatible with the G-Series PBX. Disconnect power, remove the CF card and
reconnect power. If the fault condition persists, contact your reseller.
2.3
Connect all cables
Connect the Ethernet ports
Make the following connections using standard category 5 Ethernet cables.
• Connect Ethernet port 1 to the network that provides connectivity to your SIP phones.
• Connect Ethernet port 2 to the computer you will use to initially configure the G-Series PBX.
• If installing scenario 2, connect the Ethernet port 4 to the ISP’s router/switch.
Connect the FXO ports
• Connect the analog phone lines supplied by your phone company to the FXO ports. On the G-124
and G-1212 you will need to use the supplied line splitters since each port supports two lines.
• To support fail-over, make sure that you connect an analog line to:
• FXO1 on the G-124
• FXO9 on the G-1212
Connect the FXS ports
• On the G-122, connect analog devices (telephones, fax machines) to the FXS1 and FXS2 ports as
required.
• On the G-124, connect an analog phone to FXS1. During a power failure, FXS1 is bridged to FXO1
allowing you to make an analog phone calls. Connect another analog device (such as a fax
machine), to FXS2.
• On the G-1212, connect an analog phone to FXS2. During a power failure, FXS2 is bridged to
FXO9 allowing you to make analog phone calls. Connect another analog device (such as a fax
machine), to FXS1.
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Connect audio ports
On the G-124 and G-1212 only:
• Connect the Audio In port to an external audio source (to provide music on hold).
• Connect the Audio Out port to a paging system.
Install the G-Series PBX
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Run the setup wizard
Step 3: Run the setup wizard
The G-Series PBX is configured using its web-based command center which you access using the web
browser on your computer. For requirements, see “Configure your computer” on page 22.
Note: The setup wizard only runs the first time you start the command center after a factory
reset.
To start the setup wizard
Specify http://192.168.1.2 in the address bar of your browser and press Enter. The Start page for the
Setup Wizard opens.
Click Next to continue.
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Run the setup wizard
Review the installation check list
This page shows all the configuration tasks that the wizard will help you to complete. There are two
optional tasks at the end of the list. Clear the check marks for these tasks if they do not apply to your
installation. (You can customize these settings after running the wizard if you need to.)
Click Next to continue.
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Run the setup wizard
Configure administrator account credentials
The administrator is able to define and modify all configuration settings. To safeguard access to the
administrator account it is strongly recommended that you define a password as follows:
• At least twelve characters long
• Contains a combination of uppercase/lowercase letters and numbers
• Contains at least one symbol
Click Next to continue.
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3.3
29
Run the setup wizard
Set the system date and time
Correct date and time settings are important for proper operation of the G-Series PBX. For example, it
ensures that voicemail and call data records are time-stamped correctly.
Note: The G-122 does not have an internal clock. If it does not have access to an ntp server via
the WAN or LAN ports, you must manually set the date and time after each restart.
Define configuration settings as described below. When done, click Apply, and then click Next to
continue.
• Current time: Shows the correct time on the G-Series PBX.
• Year, Month, Day, Hours, Minutes, Seconds: Use these fields to define the new system time. By
default, these fields are set to match the time and date on your computer.
• Time Zone: Select the time zone in which the G-Series PBX is located. When the G-Series PBX is
connected to the Internet, it automatically retrieves accurate time and date settings (from an ntp
server) based on the Time Zone you enter.
• Country: Select the country in which the G-Series PBX is located.
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Run the setup wizard
Configure network settings
Define the appropriate network settings to properly connect the G-Series PBX to your LAN and your
VoIP provider.
Define configuration settings as described in the following section. When done, click Next to continue.
LAN
Use these fields to assign an IP address to ports 1, 2, and 3. (These ports share the same IP address.)
• IP address: Specify an IP address in dotted-decimal notation (nnn.nnn.nnn.nnn). By default,
192.168.1.2 is assigned. If you change this address you will loose contact with the command center
when the wizard completes. You will have to log in again with the new address you assign.
• Subnet Mask: Specify a subnet mask that is appropriate for the address you entered. By default,
the mask is set to 255.255.255.0.
• Enable DHCP Server: For most installations it is recommended that the G-Series PBX acts as the
DHCP server for your network. This will make it easier to manage the IP address assigned to your
VoIP phones, allow for automatic phone provisioning, and ensure that the proper gateway and DNS
servers are assigned. If you are connected to the Internet via cable or DSL, the broadband router/
modem is generally set up as the DHCP server. Therefore, before you connect the G-Series PBX to
your network, you should disable DHCP server support on this device.
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Run the setup wizard
• DHCP IP Address Range: Specify the starting IP address for the DHCP address pool.
Default:192.168.1.100
• To: Specify the ending IP address for the DHCP address pool. Default: 192.168.1.199
• DHCP Subnet Mask: Specify the subnet mask for all DHCP addresses. Default: 255.255.255.0
WAN
The WAN port is not used in all installation scenarios.
If your scenario makes use of the WAN port to connect the G-Series PBX to the Internet via a
broadband router, configure settings as follows:
• IP address: Specify an IP address in dotted-decimal notation (nnn.nnn.nnn.nnn). By default, no
address is assigned. If you are connected to the Internet via cable or DSL the router/modem, you
must assign an address that is on the same subnet as the router/modem.
• Subnet Mask: Specify the subnet mask that is appropriate for the address you entered. By default,
the mask is set to 255.255.255.0.
Gateway and DNS
• Default Gateway: Specify the IP address of the default gateway on your network. This is the device
that provides access to the Internet.
• DNS Server: Specify the IP address of the primary DNS server. This will be the address of default
gateway.
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Run the setup wizard
Configure users
In this step you configure all users that can make and receive calls through the G-Series PBX.
• To add a new user, click Add and then see “Adding a user” on page 33.
• To import user definitions from a spreadsheet file, see “Importing user definitions from a
spreadsheet” on page 34.
• When done, click Next to continue.
Configured User List
This table lists all defined users. The following information is presented for each user.
• Extension: Extension number assigned to the user. Extensions must be three to six digits long.
• Name: Name assigned to the user.
• Type: One of the following extension types:
• SIP: The extension is connected to a SIP phone.
• Voicemail Box: The extension is connected to a voicemail box.
• Action: Click the appropriate button to Edit or Delete a user. The Edit button displays the User
page. For details, see “Adding a user” on page 33.
Default users
The following users are defined by default. You can edit them, but you cannot delete them in the wizard.
• Analog User: This user is mapped to port FXS1 using extension 6002.
• Analog User: This user is mapped to port FXS2 using extension 6003.
• Operator: Sample SIP account using extension 6005.
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Run the setup wizard
Adding a user
When you click Add on the Configured User List page, you open the User page. Use this page to define
or edit the configuration settings for a user.
Configure the following settings, and click Save when you are done.
• Extension: Specify the extension number assigned to the user. Extensions must be between three
and six digits in length.
• Type: Extension type. Select one of the following:
• SIP: Select this option if the user will make and receive calls on a SIP phone.
• Voicemail Box: Select this option to set up a virtual voicemail box that is not associated with a
physical user. For example:
• A sales department could use a virtual voicemail box to store all incoming customer
requests. All members of the sales team would have access to this box to retrieve and
process messages.
• A ring group could use a virtual voicemail box to record messages from calls that were not
answered.
• A user without a SIP phone could use a virtual voicemail box to record incoming messages
and have them automatically forwarded to an email address.
• First Name: User’s first name. Used by the Dial by name directory feature.
• Last Name: User’s last name. Used by the Dial by name directory feature.
• Email address: Email address where voicemail will be sent. If you enable the Voicemail to Email
feature (when you configure the Voicemail option later in the wizard), voicemail messages for this
user are automatically sent to the address you specify (as wav files).
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Run the setup wizard
• Remote Extension: If you enable this option, the account is created with the default PTS-External
template. This template prevents users from making long distance calls. One application for this
feature is to safeguard accounts for remote users (users that connect to the G-Series PBX from a
remote location directly with a SIP phone). By limiting remote users to local calls, you greatly reduce
the potential charges that could occur if the account password was compromised and a third-party
attempted to make calls through the G-Series PBX.
• Cell Phone: User’s cell phone number. Allows other local users to reach the user’s cell phone
automatically by dialing 7 and the extension number. For example, if the extension is 2233, then
any internal user can reach the cell phone by dialing 72233.
Importing user definitions from a spreadsheet
A quick way to build the user list is to import definitions from a spreadsheet as follows:
1. Click the Template button to download a sample spreadsheet file to your computer.
2. Add user information to the spreadsheet according to the directions in the file. Save the file when
you are done. Do not change the file extension from .csv. Only .csv files can be uploaded to the GSeries PBX.
3. In the wizard, click Browse and then select the spreadsheet file on your computer. Click OK.
4. Click Import to load the definitions. Each definition is checked during import. If there is a
configuration error, the definition is discarded.
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Run the setup wizard
Configure phones
All VoIP phones that will be used with the G-Series PBX can be added to the phone list and then
provisioned with the proper operational settings.
The G-Series PBX can automatically provision phones from Aastra, SNOM, and Yealink. Once the
wizard is complete, and the G-Series PBX has restarted, all you need to do is plug these phones into
your network, and they will retrieve their configuration settings from the G-Series PBX and become fully
operational.
Note: If the G-Series PBX is not configured as the DHCP server on your network, or phones
from other manufacturers are being used, additional configuration steps may be
required.
• To add new phones, click Add and see “Adding a phone” on page 36.
• To import phone definitions from a spreadsheet file, see “Importing phone definitions from a
spreadsheet” on page 36.
• When done, click Next to continue.
Configured Phone List
This table lists all defined phones. The following information is presented for each phone.
• User: Extension number, first name, and last name of the user assigned to the phone.
• MAC Address: MAC address of the phone. Manufacturer: Manufacturer of the phone.
• Model: Model number of the phone.
• Action: Click the appropriate button to Edit or Delete a phone. The Edit button displays the Phone
Provisioning page. For details, see “Adding a phone” on page 36.
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Run the setup wizard
Adding a phone
When you click Add on the Configured Phone List page, you open the Phone Provisioning page.
You can define multiple phones on this page. Each time you select a User, a new line is displayed.
Configure each phone as follows. Click Save when you are done.
• User: Select an extension/user name from the list. Each user should be bound to only one phone.
• MAC Address: Specify the MAC address of the phone. The MAC address is usually printed on a
label on the phone. It is 12 hexadecimal numbers in the format: nn:nn:nn:nn:nn:nn. For example,
see “Collect phone info” on page 23.
• Manufacturer: Select the manufacturer of the phone. If you select Cisco, Polycom, or Other, refer
to the Auto Phone Provisioning manual from the phone manufacturer to create a configuration file
that can be uploaded and served by the G-Series PBX. For more information, see Automatically
provisioning non-supported phones in the G-Series PBX Administrator’s Guide.
• Model: Select the model number of the phone.
• Action: Click Delete to remove a phone definition from the list.
Importing phone definitions from a spreadsheet
A quick way to build the phone list is to import definitions from a spreadsheet.
1. Click the Template button to download a sample spreadsheet file to your computer.
2. Add phone information to the spreadsheet according to the directions in the file. Save the file when
you are done. Do not change the file extension from .csv. Only .csv files can be uploaded.
3. In the wizard, click Browse and then select the spreadsheet file on your computer. Click OK.
4. Click Import to load the definitions. Each definition is checked during import. If there is a
configuration error, then all definitions are discarded and no phone information is imported.
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Run the setup wizard
Configure VoIP lines
Use this page to define the VoIP lines that the G-Series PBX will use to send and receive VoIP calls.
• To define a line, click Add and see “Adding a VoIP line” on page 38.
• When done, click Next.
VoIP Lines
This table lists all defined VoIP lines. The following information is presented for each line.
• Name: Name assigned to the line for identification purposes.
• Protocol: Protocol supported by the line: SIP or IAX2.
• Action: Click the appropriate button to Edit or Delete a line. The Edit button displays the VoIP Line
page. For details, see “Adding a VoIP line” on page 38
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Run the setup wizard
Adding a VoIP line
When you click Add on the VoIP Lines list page, you open the VoIP Line edit page.
Configure the following settings using the information from your VoIP provider. Click Save when done.
• Name: Specify a name to identify the line on the G-Series PBX.
• Protocol: Select the protocol supported by the line: SIP or IAX2.
• Provider: (Only available if SIP is selected for Protocol.) Select your VoIP provider. The G-Series
PBX automatically defines configuration settings for the following providers.
• babyTEL
• BroadConnect
• Dezmocom
• UnifiedVox
• Unlimited
• SIPGate
• PanOrion
If your provider is not on this list, you will need to create a custom template for it. See Creating a
custom VoIP provider template in the chapter Setting up trunks and lines in the G-Series PBX
Administrator’s Guide.
• Authentication Method: If your VoIP provider gave you a username/password, then select
Username, otherwise select IP address/Domain.
• IP Address / Domain: Specify the IP address of the G-Series PBX or the name of the domain on
which the G-Series PBX is located. This address should be assigned to you by your VoIP provider.
It is used to establish a connection with the provider.
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Run the setup wizard
• User Name: (Only available if User Name is selected for Authentication Method.) Specify the
user name assigned to you by your provider.
• Password: (Only available if User Name is selected for Authentication Method.) Specify the
password assigned to you by your provider.
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40
Run the setup wizard
Configure ring groups
Use this page to create ring groups. A ring group defines an extension number that when dialed, rings
one or more users simultaneously or in succession. A common use for a ring group is to ring all users in
a team (like a sales team), for every incoming call, or to replace an automated attendant in a small
office.
• To define a ring group, click Add and see “Adding a ring group” on page 41.
• When done, click Next.
Ring Groups
Lists all defined ring groups. The following information is presented for each ring group.
• Extension: Extension number assigned to the ring group.
• Name: Name assigned to the ring group for identification purposes.
• Action: Click the appropriate button to Edit or Delete a ring group. The Edit button displays the
Ring Groups edit page. For details, see “Adding a ring group” on page 41.
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Run the setup wizard
Adding a ring group
When you click Add on the Ring Groups list page, you open the Ring Groups edit page.
Configure the following settings to define a ring group. Click Save when done.
• Extension: Specify a unique extension number for the ring group. Extension numbers must be
between three and six digits in length.
• Name: Specify a name to identify the ring group.
• Ring Time: Specify how long phones in the ring group will ring.
• Strategy: Select a ring strategy.
• Ring All: Ring all users in the ring group at the same time.
• Ring in Order: Ring each user in the ring group sequentially in the order they are listed.
• Ring All Extensions: Select this option to make all users defined on the G-Series PBX part of this
ring group.
Ring Group Members
• User: Select a user to add to the ring group.
• Phone Number / Outgoing Line Groups: (Not supported on analog lines) If you select the
External option under User, these fields let you define an external phone number to reach the user.
For example, this could be the user’s home phone or cell number. You also need to select which
outgoing line the G-Series will use to make the call.
• Action: Click Delete to remove the user from the ring group.
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Run the setup wizard
• If not Answered: Select what happens when a call is not answered by any user in the ring group.
• Goto Voicemail Box: Select the voicemail box for an existing user.
• Goto IVR Menu: This selects the predefined default IVR called 6000 - Sample_IVR.
• Hangup: Terminate the call.
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43
Run the setup wizard
Configure incoming call rules
Incoming call rules enable you to define how incoming analog and VoIP calls will be routed to your
users. Calls can be routed to a specific user, a ring group, or an IVR (interactive voice response) menu.
An IVR, also known as an automated attendant, lets you build an interactive voice menu system to
handle calls. The G-Series PBX comes with a pre-defined IVR (called Sample IVR), which you can
assign in the wizard and then later customize.
Configure the settings on this page as described below and then click Next to continue.
Send Incoming Analog Calls To
Select the destination to which all incoming analog calls the will be routed. These are calls that arrive on
the lines connected to the FXO ports. Available options are:
• User: Select a user that you defined earlier.
• Ring group: Select a ring group that you defined earlier.
• IVR: Only one IVR is available: 6000 “Sample IVR”. This is a pre-defined IVR which does the
following when an incoming call is received:
1. Answers the line after letting it ring for 2 seconds.
2. Plays a welcome message and then waits 1 second.
3. Plays the If you know the extension you want to reach message and then waits 3 seconds for
the caller to press a valid extension number.
4. Repeats the message if no input was received from the caller.
5. Waits 3 seconds for the caller to press a valid extension number.
6. Hangs up if no input was received from the caller.
Once the wizard is complete, you can define other IVRs and assign them to your incoming call rules.
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Run the setup wizard
Send Incoming VoIP Calls To
These options are only displayed if a VoIP line is configured.
Choose how incoming calls on each VoIP line will be routed.
• Line: Select a VoIP line.
• DID: If multiple phone numbers are assigned to the VoIP line, your VoIP provider will identify each
one with a direct inward dialing number (DID). Specify the DID number for which you want to route
calls.
• To: Select the destination to which all incoming calls will be routed. Available options are:
• User: Select a user that you defined earlier.
• Ring group: Select a ring group that you defined earlier.
• IVR: Only one IVR is available: 6000 “Sample IVR”. This is a pre-defined IVR. For details, see
“Send Incoming Analog Calls To” on page 43.
• Action: Click Delete to remove a rule from the list.
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Run the setup wizard
3.10 Configure outgoing call rules
Outgoing call rules let you define how outbound calls are handled by the G-Series PBX.
Configure the settings on this page as described below and then click Next to continue.
Default settings for outgoing calls
• CallerID Name: Specify the text that will appear in the caller ID for all calls made through the GSeries PBX.
• CallerID Number: Specify the phone number that will appear in the caller ID for all calls made
through the G-Series PBX.
• Emergency: Specify the number to dial for emergency calls and select the line to use.
Outgoing call rules
Use this section to define the rules that determine how a user selects an outbound line when making a
call. To add a new rule, click Add and see “Adding an outgoing call rule” on page 46.
Important: By default, an outgoing call rule is automatically defined for Analog calls. To support
VoIP calls, you need to add new rules.
The following information is displayed for each rule:
• Dial Prefix: Number to dial in order to select the rule.
• Line 1: First line to use. If this line is not available, line 2 is attempted.
• Line 2: Second line to use. If this line is not available, line 3 is attempted.
• Line 3: Third line to use. If this line is not available, the message Please try again later is played
and the call is terminated.
• Action: Click the appropriate button to Edit or Delete a rule. The Edit button displays the Outgoing
Call Rules page. For details, see “Adding an outgoing call rule” on page 46.
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Run the setup wizard
Adding an outgoing call rule
When you click Add on the Outgoing Call Rules page, you open the Outgoing Call Rules page.
Configure the following settings to define an outgoing call rule. Click Save when done.
• User will dial-out with prefix: Select the number that users must dial to select the rule.
• The following lines will be tried in this order: Select how an outbound line will be assigned.
• Line 1: First line to use. If this line is not available, line 2 is attempted.
• Line 2: Second line to use. If this line is not available, line 3 is attempted.
• Line 3: Third line to use. If this line is not available, the message Please try again later is played
and the call is terminated.
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Run the setup wizard
3.11 Configure connections to a remote branch office
If you have a G-Series PBX installed at another office, you can set up a connection to it to allow for the
direct exchange of phone calls using extension numbers and a dialing prefix. For security reasons, it is
recommended that the connection is made using a VPN (virtual private network) link.
Note: The wizard only supports interconnection of branch offices using static IP addressing.
Note: Configuration of intervening network equipment (routers/firewalls) may be required to
enable the connection to be successful.
• To add a remote office, click Add and see “Adding a remote office” on page 48.
• When done, click Next to continue.
Remote Offices List
The following information is presented for each line.
• Name: Name assigned to the remote office for identification purposes.
• Action: Click the appropriate button to Edit or Delete an office. The Edit button displays the
Remote Office edit page. For details, see “Adding a remote office” on page 48.
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Run the setup wizard
Adding a remote office
When you click Add on the Remote Offices list page, you open the Remote Office edit page.
Configure the following settings. Click Save when done.
• Name: Specify a unique name to identify the remote office.
• Protocol: Select the protocol to use on the connection: SIP or IAX2.
• Authentication method: Select one of the following options:
• User Name: Select this option if the two G-Series PBXs are connected via the Internet. Make
sure that Name and Password are identical on both units.
• IP Address: Select this option if the two G-Series PBXs in the same office and connected via a
LAN, or if they are in separate office and connected using a VPN tunnel.
• IP Address: Specify the IP address of the G-Series PBX WAN port at the remote office. If the port
is hidden behind a router with a firewall or NAT, you need to specify the public IP address of the
router, and then configure port forwarding on the router to pass SIP (or IAX2 traffic). See the
chapter titled Remote branch setup in the G-Series PBX Administrator’s Guide.
• Password: Specify a password to protect the connection. The password should be at least twelve
characters long and contain a combination of uppercase/lowercase letters, numbers, and at least
one symbol.
• Remote Branch extension starts with X followed by Y digits: Select the prefix (X) that users will
dial to reach the branch office, then select the number of digits used to identify extensions at the
branch office (Y).
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Run the setup wizard
3.12 Configure voicemail settings
In this step you configure voicemail settings.
Configure the following settings. Click Next to continue.
• Media: Select the auxiliary memory device that will store voicemail. If you did not install auxiliary
memory earlier, you can install a USB flash drive now and click Refresh to discover it.
Note: If the memory device needs to be formatted, a Format button will appear. Click it to
initialize the device.
Note: If no memory is installed, the G-Series PBX will store voicemail in its internal
memory. See “Obtain auxiliary memory” on page 21.
• Enable Voicemail to Email: If you enable this feature, voicemail messages can be sent to users as
wav files (if enabled for a user’s account).
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Run the setup wizard
3.13 Finish the wizard and apply your settings
Click Apply to complete the wizard and apply the configuration settings. The G-Series PBX will restart.
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Test your installation
Step 4: Test your installation
This section describes a few tests you can do to ensure that the key features of the G-Series PBX are
properly configured.
4.1
Connect to the command center
Specify http//192.168.1.2 in the address bar of your browser and press Enter. (If you changed the
address of the LAN ports, specify the new address instead.)
The command center Login page opens.
Specify the username and password you set in the Setup Wizard, choose your language of operation,
and click Enter. The command center Status page opens.
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52
Verify your configuration
The Status page shows the current status of the G-Series PBX. For example:
Test your installation
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Test your installation
VoIP
If you have VoIP lines, check the VoIP box to verify the their status. For each line you should see an IP
address and a status value of OK (xx ms), where xx indicates how long it takes to the G-Series PBX to
communicate with the VoIP carrier.
Analog lines
Check the Lines box to verify the status of your analog phone lines. For each line you should see a
green light and a status value of connected.
Network connections
Shows the addresses assigned to the LAN and WAN ports (if defined).
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Test your installation
To see if your connection to the Internet is working:
1. Select Diagnostics > Diagnostics > Ping.
2. Specify the address of a site on the Internet. For example: positrontelecom.com
3. Click Go.
• If Status displays OK, then the connection is working.
• If Status displays No response, then select System > Network > Network and make sure that the
Default Gateway and DNS server are set to the correct values.
Storage
Check the Storage box to verify the status of auxiliary storage.
• For a CF memory card you should see card type and memory totals.
• For a USB flash drive you should see memory totals.
4.3
Connect a SIP phone and make a call
This test only works if you used the wizard to:
• Configure a phone from Aastra, SNOM, or Yealink.
• Configure the G-Series PBX as the DHCP server on your network.
Do the following:
1. Plug the phone into your LAN, or directly into port 1, 2, or 3.
2. Power-on the phone. When ready, it will show the user name and extension number.
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Test your installation
3. Check the Phones box on the Status page. The phone should appear in the list with a status of OK
(xx ms). In this example, phone 6005 is ready for use:
4. Dial a call and wait for it to connect.
5. Hangup.
6. Select System > CDR. You should see a record for the call.
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Test your installation
Receive a call
The following procedure explains how to test for call reception.
Assumptions
• The SIP phone that will receive the call is at extension 6005, and is connected/registered to the
G-Series PBX.
• An analog lineor VoIP line is active,
• Incoming calls are redirected to Sample_IVR.
To test inbound calling
1. Make an inbound call to the G-series PBX (via an analog line number or VoIP DID number).
2. The G-Series PBX answers the call and plays the "Thank you for calling message ...".
3. Dial extension 6005.
4. The SIP phone at extension 6005 rings.
5. Answer the call.
6. Hang up the call.
7. Select System > CDR. You should see a record for the call.
4.5
Record voicemail
The following procedure explains how to test voicemail.
Assumption
• Two SIP phones, one on extension 6005, and the other on extension 6006, are connected/
registered to the G-Series PBX.
To test voicemail
1. Pickup the phone at 6005 and dial 6006.
2. When the phone at 6005 rings, do not answer the call.
3. Listen to the Unavailable message and then leave a voicemail message after the beep.
4. The Message Waiting Indicator (MWI) light on the 6005 phone should turn on.
5. Pickup the phone at 6005 and dial 6050, or press the "envelope" button to check the voicemail.
6. The voicemail system prompts for the voicemail password of the user. The default voicemail
password is 1234. One voicemail message should be available.
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Test your installation
Voicemail to email
The following procedure explains how to test the voicemail to email feature.
Assumptions
• Two SIP phones, one on extension 6005, and the other on extension 6006, are connected/
registered to the G-Series PBX.
• Both extensions have valid email addresses defined under their accounts.
• SMTP settings were properly configured in the wizard.
To test voicemail to email
1. Pickup the phone at 6005 and dial 6006.
2. When the phone at 6005 rings, do not answer the call.
3. Listen to the Unavailable message and then leave a voicemail message after the beep.
4. The Message Waiting Indicator (MWI) light on the 6005 phone should turn on.
5. Select Diagnostics > Logs > Email Log to see that an email was successfully sent without errors.
6. Check the target mailbox to see if the email arrived with a voicemail attachment.
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What’s next
Step 5: What’s next
Create a custom VoIP template
If you selected Other as your VoIP provider, you will need to create a custom template for it, and then
assign it to the VoIP lines you added. For details, see the G-Series PBX Administrator’s Guide.
• To create the template, see Creating a custom VoIP provider template in the Setting up trunks and
lines chapter in the G-Series PBX Administrator’s Guide.
• To modify a VoIP line:
1. Select PBX > Trunks/Lines > Trunks/Lines.
2. In the list, click Edit for the VoIP line.
3. Set the value for Provider to the new template.
4. Click Save.
5. Click Apply Configuration.
Configure port forwarding
If the connection to the Internet is behind a router or firewall, it will also block access to the VoIP lines. In
this case, you will have to configure port forwarding on any intervening router/firewall. By default, you
need to forward UDP ports 5060 and 10000 to 20000. These ports can be changed by selecting
System > Network > SIP/RTP in the command center. For details, see Step 3: Configure port
forwarding in the Setting up trunks and lines chapter in the G-Series PBX Administrator’s Guide.
Customize the sample IVR
If you assigned the sample IVR to your incoming call rules, you will likely want to customize it, or replace
it with an IVR or your own design. See the section Configuring incoming call rules in the Call
management chapter in the G-Series PBX Administrator’s Guide.
Record voicemail messages and set passwords
Users can record their unavailable/name directory message by dialling 6050. They can also change
their voicemail password from there as well.
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