RealPresence Capture Station v6.5.2 Release

Polycom Cloud Meeting Services Release Notes
RELEASE NOTES
Version 1.0.0
Software 6.5.2 | September 2013 | 3725-75100-002 Rev. A
Polycom® RealPresence® Capture Station Pro
and Portable Pro
Polycom, Inc.
1
Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
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Contents
Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes 4
About these Release Notes ............................................................................................................. 4
Software Version History.................................................................................................................. 4
What’s New in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2 Software?
............................................................................................................................................................ 5
Updates to Previous Software Releases ........................................................................................ 5
About RealPresence Capture Station 6.5 Software......................................................................... 5
About the RealPresence Capture Station Pro Appliances............................................................... 5
New Features in RealPresence Capture Station 6.5 Software ........................................................ 6
Discontinued Features in RealPresence Capture Station 6.5 Software and Appliances ................ 6
Upgrading Compatible Capture Stations to 6.5 Software ................................................................ 7
Upgrading to RealPresence Capture Station 6.5 Software ............................................................. 7
Interoperability of RealPresence Media Manager, RealPresence Capture Station, and
RealPresence Media Editor Software ............................................................................................ 10
Tested Video Resolutions .............................................................................................................. 12
Resolved Issues in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2
Software ........................................................................................................................................... 13
Known Issues in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2
Software ........................................................................................................................................... 14
Polycom, Inc.
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Polycom® RealPresence® Capture
Station Pro and Portable Pro Release
Notes
About these Release Notes
Release 6.5.2 of Polycom® RealPresence® Capture Station software includes many enhancements to
improve the initial installation, configuration and ongoing use of RealPresence Capture Station software,
and its integration with Polycom® RealPresence® Media Manager – Software Edition. This software
release is available pre-installed on the new Capture Station Pro and Portable Pro appliances and as an
upgrade for eligible customers with compatible Capture Station appliances.
These release notes contain the following sections:
• Software Version History
• What’s New in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2 Software?
• Updates to Previous Software Releases
• New Features in RealPresence Capture Station 6.5 Software
• Discontinued Features in RealPresence Capture Station 6.5 Software and Appliances
• Upgrading Compatible Capture Stations to 6.5 Software
• Interoperability of RealPresence Media Manager, RealPresence Capture Station, and
RealPresence Media Editor Software
• Tested Video Resolutions
• Resolved Issues in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2 Software
• Known Issues in Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2 Software
Software Version History
Table 1: Software Version History
Version
Release Date
Features
6.5.2.1
September 2013
Corrected issues
6.5.1.18
June 2013
Enhancements, new features, new software options, includes Polycom
Encoder Controller 7.7.1.3
6.5.1.7 Beta
April 2013
Enhancements, new features, new software options
6.0.1
September 2012
Enhancements, new features
5.0.2.1
April 2011
Corrected issues
Polycom, Inc.
4
Polycom Cloud Meeting Services Release Notes
Version 1.0.0
What’s New in Polycom RealPresence Capture
Station Pro and Portable Pro 6.5.2 Software?
Polycom RealPresence Capture Station Pro and Portable Pro 6.5.2 software release is a maintenance
release that corrects issues from the RealPresence Capture Station Pro and Portable Pro 6.5 software
release.
Updates to Previous Software Releases
About RealPresence Capture Station 6.5 Software
Capture Station 6.5 software comes pre-installed on the new Polycom RealPresence Capture Station Pro
and RealPresence Capture Station Portable Pro appliances, and is also available as an upgrade for
compatible Capture Station appliances. For more information about upgrading RealPresence Capture
Station appliances, see Upgrading Compatible RealPresence Capture Station Appliances to 6.5
Software.
The RealPresence Capture Station appliance and software enables you to create a feature-rich, highly
polished, online multimedia presentation. Using the software’s user interface, you can easily capture and
synchronize audio, HD video, and content, such as presentation slides or a digital whiteboard, to produce
presentations that can be viewed on Windows and Mac operating systems. RealPresence Capture
Station presentations can also be viewed on popular mobile devices when used with a compatible web or
streaming server.
When combined with Polycom RealPresence Media Manager software, you can use the RealPresence
Capture Station software to create on-demand presentations as well as live webcasts from the classroom,
meeting room, or studio.
About the RealPresence Capture Station Pro Appliances
The Polycom RealPresence Capture Station Pro and Portable Pro appliances have been completely
redesigned for simple, efficient installation and configuration with the RealPresence Media Manager
solution. The appliances are equipped with more powerful processors and a wider choice of input
sources, from standard definition—S-Video, Component, and VGA—to high definition—DVI and HDMI.
The new RealPresence Capture Station Pro and Portable Pro appliances are based on Windows
Embedded 7, and enable organizations of any size to record and stream high-quality multimedia
presentations from any A/V equipped meeting room, classroom, or auditorium.
The RealPresence Capture Station Pro appliances are pre-configured to work with RealPresence Media
Manager 6.5 software. You can operate the RealPresence Capture Station appliances manually in the
same room as the appliance or remotely using RealPresence Media Manager software. Using
RealPresence Capture Station 6.5 software’s new Media Manager Wizard, you can easily integrate it with
RealPresence Media Manager 6.5 software.
Polycom, Inc.
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Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
RealPresence Capture Station Pro
The RealPresence Capture Station Pro is an attractive, slim line, desktop or shelf-mount appliance similar
to other A/V devices such as DVD players.
RealPresence Capture Station Portable Pro
The RealPresence Capture Station Portable Pro appliance is a portable unit with a built-in LCD monitor. A
battery-power option is not available for the RealPresence Capture Station Portable Pro appliance.
Hardware Features
Both appliances have the following hardware features:
• Support for DVI-I, HDMI, Component Video, and S-Video input sources on both People and
Content channels using included hardware adapters
• Support for multiple input resolutions from Standard Definition (SD) to High Definition (HD)
• Preloaded with RealPresence Capture Station Pro 6.5 software
New Features in RealPresence Capture Station 6.5 Software
RealPresence Capture Station 6.5 software includes several enhancements over previous versions,
including:
• Local video and audio previews of the People channel for a confidence monitor
• Media Manager Wizard to guide you through configuring integration of RealPresence Capture
Station software with RealPresence Media Manager software
• Standard support for both HTTP Live Streaming (HLS) H.264 content using Microsoft IIS Media
Services, and Windows Media VC-1 encoding, using a compatible Microsoft server
Discontinued Features in RealPresence Capture Station 6.5
Software and Appliances
The following features have been discontinued or not included in RealPresence Capture Station 6.5
software:
• The RealPresence Capture Station Lite Portal is no longer available as an option. If you rely on the
Lite Portal, contact your Polycom representative for information about upgrade options.
• Polycom® RealPresence® Media Editor is no longer included with RealPresence Capture Station
software. New customers can purchase a stand-alone license of RealPresence Media Editor
software for a single user from their authorized Polycom partner using SKU# 5230-75700-000
• RealPresence Capture Station software is no longer available as a software/hardware kit. Purchase
options are limited to the RealPresence Capture Station Pro and Portable Pro appliances. See your
Polycom representative for information about upgrading an existing kit to RealPresence Capture
Station 6.5 software. See RealPresence Capture Station 6.5 Minimum Hardware Requirements to
determine if your kit is compatible with 6.5 software.
Polycom Cloud Meeting Services Release Notes
Version 1.0.0
• The RealPresence Capture Station Pro and Portable Pro appliances replace the RealPresence
Capture Station SD, HD, and Mobile appliances, and the RealPresence Capture Station SD and
HD kits.
Note: RealPresence Capture Station 6.5 Software and Older Hardware
RealPresence Capture Station 6.5 software is the final version that will remain compatible with
legacy hardware. All future versions of the RealPresence Capture Station 6.5 software will require a
RealPresence Capture Station Pro or RealPresence Capture Station Portable Pro at minimum.
Upgrading Compatible Capture Stations to 6.5 Software
If you are eligible for upgrade, you can install RealPresence Capture Station 6.5 software on compatible
hardware. You need a product key for Microsoft Expression Encoder 4 Pro SP2 prior to performing the
upgrade. Please contact your Polycom representative to determine your eligibility.
RealPresence Capture Station 6.5 Minimum Hardware Requirements
Table 2: RealPresence Capture Station 6.5 Minimum Hardware Requirements
Polycom RealPresence Capture Station 6.5 Software
Operating System
Microsoft Windows® 7 (64-bit is recommended)
Processor
Intel® Core™ i5
Memory
4GB (8GB is recommended)
Network
Gigabit Intel® (10/100/1000 Mbits/sec) LAN
Storage
500GB 7200 RPM Drive
Optical Drive
Optional
Output
DVI-I/DVI-D/Display Port Monitor Output (single monitor only)
Capture Card
Osprey 230, 260, 700e, or Datapath RGBe1
Hardware Interface
Mini Keyboard/Track pad
Upgrading to RealPresence Capture Station 6.5 Software
To upgrade your existing system to RealPresence Capture Station 6.5 software, follow these steps.
Polycom recommends backing up user settings and any custom skins.
Polycom, Inc.
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Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
Step 1: Uninstall Previous Versions of RealPresence Capture Station
software
The first step is to uninstall the old version of RealPresence Capture Station software. Windows will
automatically uninstall RealPresence Encoder Control at the same time.
Warning: Back Up Settings Before Uninstalling RealPresence Capture Station
Save a settings file and any custom skins before you start the upgrade procedure.
To uninstall a previous version of RealPresence Capture Station software:
» In the Windows Control Panel, in Programs and Features, select Polycom RealPresence Capture
Station and click Uninstall.
Step 2: Install RealPresence Capture Station 6.5 Software
Once the previous version is uninstalled, you can unzip and install the RealPresence Capture Station 6.5
software. The RealPresence Capture Station InstallShield Wizard also automatically detects Microsoft
.NET Framework 4.5 and installs it as needed.
To install RealPresence Capture Station 6.5 software:
1 Right-click the PRCS_v6.5.1.19 zip icon, select Open with..., and then click Windows Explorer.
2 Click Extract All. Browse to a folder and click Unzip.
3 Right-click PRCS_v6.5.1.19.exe and select Run as Administrator.
Polycom Cloud Meeting Services Release Notes
Version 1.0.0
4 When the InstalShield Wizard opens, drag the window to the left or right of your desktop.
5 In the RealPresence Capture Station InstallShield Wizard, read the warning, and click the Next
button.
6 Read the End User License Agreement (EULA), select I accept the terms in the license
agreement, and click the Next button.
7 Complete the remaining steps in the RealPresence Capture Station InstallShield Wizard and click
the Install button.
The RealPresence Capture Station InstallShield Wizard pauses and the RealPresence Encoder
Control InstallShield Wizard opens.
Step 3: Install the Polycom RealPresence Encoder Control Software
The RealPresence Encoder Control InstallShield Wizard opens automatically during the RealPresence
Capture Station software installation process.
To install the RealPresence Encoder Control software:
1 When the RealPresence Encoder Control InstallShield Wizard opens, read the EULA, select I
accept the terms in the license agreement and click the Next button.
2 Select the Encoder Service Running Mode you would like to use. The options are:
 Run as a Windows service
Run the RealPresence Encoder Control software as a Windows service if you want it to start
automatically every time the RealPresence Capture Station is powered on, and if you want
configuration to be limited to the local admin account. This setting requires additional system
administrator permissions during installation.
 Run as a desktop application
Run the RealPresence Encoder Control software as a desktop application to configure it without
the need for administrator permissions. This is the simplest installation option.
 Run as an IIS service
Run as an IIS service to enable central management of RealPresence Encoder Control software
from IIS.
Polycom, Inc.
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Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
3 Complete the last steps in the InstallShield Wizard and click the Install button.
4 Click the Finish button to complete the installation of RealPresence Capture Station software and
RealPresence Encoder Control software.
Note: Running the Media Manager Wizard After Upgrading to 6.5
When you run the Media Manager Wizard for the first time after you have upgraded your
RealPresence Capture Station appliance to version 6.5 software, there will be a user name and
password already entered. These are examples only and must be replaced with the correct user
name and password for your RealPresence Media Manager software
Interoperability of RealPresence Media Manager,
RealPresence Capture Station, and RealPresence Media
Editor Software
The following table contains the interoperability and tested compatibility between RealPresence Media
Manager software, RealPresence Capture Station software, and RealPresence Media Editor software.
The table uses the following abbreviations:
• RealPresence Media Manager PRMM
• RealPresence Capture Station
• RealPresence Media Editor
PRCS
PRME
Polycom Cloud Meeting Services Release Notes
Version 1.0.0
Table 3: Interoperability and Tested Compatibility
Software
Version Tested
Interoperability
With
Tested with
Current Version N
(Tests Passed)
Tested with N-1
Version (Tests
Passed)
RealPresence
Media Manager –
Software Edition
6.5.0.35
PRCS, PRME,
Modules
PRCS 6.5.1.14
PRCS 6.0.1.14
PRME 6.5.0.8
PRME 6.0.1.4
RealPresence
Capture Station Pro
Appliance
6.5.1.14
RealPresence
Capture Station
Portable Pro
Appliance
6.5.1.14
RealPresence
Capture Station
Software
6.5.1.14
RealPresence
Capture Station
Option for iOS
devices and Smooth
Streaming (IIS
Server required, not
included)
6.5.1.13
PRCS
PRCS 6.5.1.14
PRCS 6.0.1.14
RealPresence
Capture Station
Option for use with
Blackboard.
(BlackBoard
integration may
require custom PGS
services)
6.5.1.13
PRCS
PRCS 6.5.1.14
PRCS 6.0.1.14
RealPresence
Media Editor
software. Requires
Implementation and
1 Year Premier
License
6.5.0.8
PRCS, PRMM,
standalone
IIS/Stream Server
PRME 6.5.0.8
PRMM 6.5.0.35
PRCS 6.0.1.14
Polycom, Inc.
PRMM 6.5.0.35
Modules
PRMM, standalone
IIS/Stream Server
PRCS 6.5.1.14
PRMM 6.0.5.1
PRME 6.5.0.8
PRME 6.0.1.4
PRMM 6.5.0.35
Modules
PRMM, standalone
IIS/Stream Server
PRCS 6.5.1.14
PRMM 6.0.5.1
PRME 6.5.0.8
PRME 6.0.1.4
PRMM 6.5.0.35
Modules
PRMM, standalone
IIS/Stream Server
PRCS 6.5.1.14
PRMM 6.0.5.1
PRME 6.5.0.8
PRME 6.0.1.4
PRMM 6.5.0.35
Modules
PRMM 6.0.5.1
11
Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
Tested Video Resolutions
The following tables show the compatible video resolutions for the People and Content channels for both
the RealPresence Capture Station Pro and Portable Pro appliances.
Table 4: People Channel Tested Video Resolutions
Input Channel
(People)
Tested Resolutions
Device
DVI
VC-1 IIS Smooth Streaming Low Bandwidth
Camera/camcorder /DVD*
VC-1 IIS Smooth Streaming SD 480p
VC-1 IIS Smooth Streaming HD 720p
H.264 IIS Smooth Streaming iPad, Mobile
H.264 IIS Smooth Streaming SD 480p
H.264 IIS Smooth Streaming HD 720p
HDMI
VC-1 IIS Smooth Streaming Low Bandwidth
Camera/camcorder /DVD*
VC-1 IIS Smooth Streaming SD 480p
VC-1 IIS Smooth Streaming HD 720p
H.264 IIS Smooth Streaming iPad, Mobile
H.264 IIS Smooth Streaming SD 480p
H.264 IIS Smooth Streaming HD 720p
VGA
VC-1 IIS Smooth Streaming Low Bandwidth
Camera/camcorder /DVD*
VC-1 IIS Smooth Streaming SD 480p
H.264 IIS Smooth Streaming iPad, Mobile
H.264 IIS Smooth Streaming SD 480p
Component
VC-1 IIS Smooth Streaming Low Bandwidth
Camera/camcorder /DVD*
VC-1 IIS Smooth Streaming SD 480p
VC-1 IIS Smooth Streaming HD 720p
H.264 IIS Smooth Streaming iPad, Mobile
H.264 IIS Smooth Streaming SD 480p
H.264 IIS Smooth Streaming HD 720p
S-Video
VC-1 IIS Smooth Streaming Low Bandwidth
Camera/camcorder /DVD*
VC-1 IIS Smooth Streaming SD 480p
H.264 IIS Smooth Streaming iPad, Mobile
H.264 IIS Smooth Streaming SD 480p
3.5mm Audio
Standard stereo
Camera/camcorder /DVD*
Note: Using Copy-protected DVDs
The RealPresence Capture Station Pro and Portable Pro devices will not accept copy-protected
commercial DVDs as valid input sources
Polycom Cloud Meeting Services Release Notes
Version 1.0.0
Table 5: Content Channel Tested Video Resolutions
Input Channel
(Content)
Tested Resolutions
Device
DVI
640 x 480
Laptop/PC/Projector
1280 x 1024
1600 x 1200
HDMI
640 x 480
Laptop/PC/Projector
1280 x 1024
1600 x 1200
VGA
640 x 480
Laptop/PC/Projector
800 x 600
1024 x 768
1280 x 1024
Component
640 x 480
Laptop/PC/Projector
1280 x 720
S-Video
640 x 480
Laptop/PC/Projector
1280 x 720
Resolved Issues in Polycom RealPresence
Capture Station Pro and Portable Pro 6.5.2
Software
Table 6: Resolved Issues in Polycom RealPresence Capture Station v6.5.2
Issue Number
Description
TFS-22615
Video and slides are out of sync.
Polycom, Inc.
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Polycom® RealPresence® Capture Station Pro and Portable Pro Release Notes
Version 6.5.2
Known Issues in Polycom RealPresence Capture
Station Pro and Portable Pro 6.5.2 Software
Table 7: Known Issues in Polycom RealPresence Capture Station v6.5.2
Issue Number
Description
TFS-21457
The timelines do not update and are not accurate
when playing live presentations from the output
URL in either the SL3.5 or PM3 skin. The timeline
displays as 00:00:03 or 00:00:01.
TFS-21607
If a network failure occurs, while capturing a
presentation, you may see the error message,
Encoding Error: A network error has occurred
causing the encoder to stop.
TFS-21730
If a network failure occurs, stopping a
presentation can cause an error when stopping
the Encoder Control when it is using Expression
Media High.
Workaround
Restart the presentation.
Table 8: Known Issues in Polycom RealPresence Capture Station Pro and Portable Pro Appliances
Issue Number
Description
Workaround
TFS-21469
The 3.5mm audio jack does not accept the signal
from an unpowered microphone when connected
directly to the jack.
Use an RCA-to-3.5mm adapter, or use
an audio source embedded in the HDMI
cable/DVI adapter.
TFS-21918
Capturing content (JPGs) from a Lenovo
T61Laptop through the VGA Connector does not
work as expected with the Osprey 820e capture
card.
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