technical bulletin fs-c1020mfp subject

TECHNICAL BULLETIN FS-C1020MFP
SUBJECT:
SUBJECT:
BULLETIN INDEX
06/08/09
BULLETIN #
NEW MODEL PRODUCT INFORMATION .....................................................................................1
TABLE OF CONTENTS
INTRODUCTION ............................................................................................................................................................... 1
GENERAL INFORMATION ............................................................................................................................................... 1
DEALER LIMITED WARRANTIES .................................................................................................................................... 2
DEALER LIMITED WARRANTY FOR CONSUMABLES .................................................................................................. 2
WARRANTY RETURNS .................................................................................................................................................... 3
PRODUCT TRAINING ....................................................................................................................................................... 3
SERVICE DOCUMENTATION .......................................................................................................................................... 3
MAXIMUM MONTHLY VOLUME ....................................................................................................................................... 4
ACCESSORY / OPTIONS ................................................................................................................................................. 4
MEMORY SPECIFICATIONS AND REFERENCE ............................................................................................................ 4
CONSUMABLES & COST PER COPY ............................................................................................................................. 4
FIRMWARE INFORMATION ............................................................................................................................................. 5
NEW & REPAIR PRINTED CIRCUIT BOARDS ................................................................................................................ 5
MACHINE SPECIFICATIONS ........................................................................................................................................... 6
MACHINE SPECIFICATIONS (continued) ........................................................................................................................ 7
BTU’s ................................................................................................................................................................................. 8
POWER CONSUMPTION ................................................................................................................................................. 8
INSTALLATION REQUIREMENTS ................................................................................................................................... 9
WEIGHT AND DIMENSIONS ............................................................................................................................................ 9
MACHINE SPACE REQUIREMENTS ............................................................................................................................... 9
UTILITIES ........................................................................................................................................................................ 10
PRINT DRIVERS ............................................................................................................................................................. 10
PRODUCT CONFIGURATION ........................................................................................................................................ 11
RECOMMENDED ACTION FOR FIELD MACHINES


AT SETUP

NEXT PM

NEXT SERVICE CALL
INFORMATION ONLY
TECHNICAL BULLETIN FS-C1020MFP
Bulletin #
Model
FS-C1020MFP-01
FS-C1020MFP - LAD
Date
06/08/09
Updated Serial Number
From introduction
Subject
NEW MODEL PRODUCT INFORMATION
INTRODUCTION
Technical Services is pleased to announce the Launch of the New Full Color Kyocera FS-C1020MFP.
The FS-C1020MFP is a complete system for the Low Volume Multifunctional Desktop User. Standard
Features are a Document Processor, Fax System, Duplex Unit and Print Controller. A Paper capacity
upgrade is the only option, expandable to an additional 500 sheets.
Key Features are as follows:







FS-C1020MFP: 21 CPM Color/B &W (Letter)
Standard Print Controller, PowerPC 440 /667MHz
256MB Total Standard Memory, Upgradable to a total of 512MB
Standard 35 sheet Document Processor
Standard Fax System
Standard Duplex Unit
Energy Star Compliant
GENERAL INFORMATION
Product Name
Product Code
Product Training
LAD Technical Division
Software Solution Group Email
KMAconnect Web Site
KMAconnect Help Desk
Kyocera Mita Web Site
Kyocera Technical Support (Email)
Material Safety Data Sheet
National Processing Center (Customer Service)
National Training Center
FS-C1020MFP
5JL
Learning Center on KMAconnect
1-305-421-6640
software_solution@kyoceramita.com
kmaconnect.com
dealersupport@kyoceramita.com
kyoceramita.com
support@kyoceramita.com
Available on KMAconnect
1-866-596-2372 or customer_service@kyoceramita.com
training@kyoceramita.com
FS-C1020MFP-01
June 08, 2009
Page 2
DEALER LIMITED WARRANTIES
FOR THE FS-C1020MFP
Kyocera Mita America, Inc. (“Kyocera”) warrants to its Authorized Dealers that its new Multifunctional
Products / Printers (both referred to herein as “MFP/Printers”) will be free from defects in workmanship and
material under normal use and service for a period of 15 months from Kyocera’s invoice date to Dealer, or
the specified number of copies/prints as listed below, whichever is earlier. Kyocera obligation hereunder is
expressly limited to providing Dealer with the parts required to repair the MFP/Printer or crediting Dealer's
account for the cost of said parts, at Kyocera's election. The All-In-One Cartridge, lamps, exterior covers,
consumable parts, and all labor costs, are specifically excluded from this warranty.
This warranty does not cover MFP/Printer, which: (a) have become damaged due to operator negligence,
misuse, accidents, improper storage or unusual physical or electrical stress, (b) have used parts or
supplies which are not genuine Kyocera brand parts or supplies, (c) have been installed or serviced by a
technician not employed by Kyocera or an Authorized Kyocera Dealer (d) have had the serial number
modified, altered, or removed, or (e) Dealer fails to register the installation information for the
MFP/Printer with Kyocera utilizing KMAconnect.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, AND KYOCERA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY SHALL NOT
EXTEND TO, AND KYOCERA SHALL NOT BE LIABLE FOR, ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHICH MAY ARISE OUT OF THE USE OF, OR INABILITY TO USE, THE MFP/PRINTER.
Printer Model
Prints
FS-C1020MFP
90,000
DEALER LIMITED WARRANTY FOR CONSUMABLES
Kyocera Mita America, Inc. (“Kyocera”) warrants to the Authorized Dealer that the All-In-One Cartridge
(TK-152K, TK-152C, TK-152M, & TK-152Y) for the FS-C1020MFP will be free from defects in
workmanship and material under normal use and service for a period of (90) days from installation, or until
depleted, whichever occurs first. Kyocera’s obligation hereunder is expressly limited to providing the
Dealer a replacement All-In-One Cartridge, as applicable or crediting Dealer’s account for the cost of said
All-In-One Cartridge, at Kyocera’s election.
This warranty does not cover All-In-One Cartridges , which: (a) have become damaged due to operator
negligence, misuse, accidents, improper storage or unusual physical or electrical stress, (b) do not work
properly because of failure to following operating, storage and maintenance instructions, (c) have been
used with parts or supplies which are not genuine Kyocera brand parts or supplies, (d) have been installed
or serviced by a technician not employed by Kyocera or an Authorized Kyocera Dealer; (e) have had the
serial number modified, altered, or removed; or (f) Dealer fails to register the installation information
for the MFP/Printer with Kyocera utilizing KMAconnect.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, AND KYOCERA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY SHALL NOT
EXTEND TO, AND KYOCERA SHALL NOT BE LIABLE FOR, ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES THAT MAY ARISE OUT OF THE USE OF, OR INABILITY TO USE, THE ALL IN ONE
CARTRIDGE.
FS-C1020MFP-01
June 08, 2009
Page 3
WARRANTY RETURNS
Technical Services would like to make the Warranty Return Process more efficient so your
Warranty Claim can be verified and processed in the least amount of time possible.
To process your Warranty Claim and verify other key information, the 2-page Configuration Page
and a 1-page Maintenance Page must be included with the returned item. If all three pages are
not included with your Warranty Claim, the process will be delayed and/or rejected.
PRODUCT TRAINING
Product Training
Prerequisites
On-line Training on KMAconnect
Any Color Class
Product Training for the FS-C1020MFP is offered as a full On-Line Training Course available at
the Learning Center on KMAconnect.
The Dealership can place their first order but will not be authorized to purchase additional
Printers until at least one Technician has completed the On-Line Training Course with an
overall score of 80 or higher.
Technical Services recommends that the each Technician complete the Online Color Theory
101 course.
SERVICE DOCUMENTATION
Description
FS-C1020MFP Service Manual
FS-C1020MFP/PF-110 Parts List
PF-110 Service Manual
FS-C1020MFP Quick Operation Guide
FS-C1020MFP Driver Setup Guide
FS-C1020MFP Scan/Fax Operation Guide
FS-C1020MFP Safety Information
FS-C1020MFP Installation Instructions
Part Number
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
Available on KMAconnect
FS-C1020MFP-01
June 08, 2009
Page 4
MAXIMUM MONTHLY VOLUME
MAX. MONTHLY VOLUME
15,000 Pages
ACCESSORY / OPTIONS
Item
PF-110
SD-100-256(B)
Part Number
1205JK0UN0
82143256
Description
500 Sheet Paper Feeder
256MB 100pin DIMM
MEMORY SPECIFICATIONS AND REFERENCE
Memory Type
Main Board
Not upgradeable
PDL Board
Built-in
Standard
128MB
Maximum
128MB
128MB Built-in
128MB + 256MB DIMM = 384MB
CONSUMABLES & COST PER COPY
Description
Part Number
Yield /
Yield/
Price
CPC
ISO 19798
Starter Cartridge
Toner TK-152K
1T05JK0US0
6,500 pages
1,000 pages
Toner TK-152Y
1T05JKAUS0
6,000 pages
1,000 pages
Toner TK-152M
1T05JKBUS0
6,000 pages
1,000 pages
Toner TK-152C
1T05JKCUS0
6,000 pages
1,000 pages
Note: The All-In-One Toner Cartridge contains Toner, Drum, Developing Unit and Cleaning Unit.
FS-C1020MFP-01
June 08, 2009
Page 5
FIRMWARE INFORMATION
Version
(Shown on the Status Page)
Firmware Version (MAIN)
PDL Firmware Version
Description
Location
Availability
KMAconnect
See page 92 in the
Service Manual for
Update Instructions
using the Update Tool
Note: Technical Services recommends to periodically check KMAconnect for new Firmware
updates.
1.00
1.00
Firmware update can be confirmed on the Command Center
NEW & REPAIR PRINTED CIRCUIT BOARDS
PCB NAME
NEW PCB P/N
REPAIR PCB P/N
Main PCB Ass’y
305JK74650
855RB00135
PDL PCB Ass’y
305JK74820
855RB00136
Power Supply Unit 115
305JK74840
855RB00137
* Repair PCB Price includes credit issued after return of old Board.
REPAIR PCB PRICE *
$423.74
$406.69
$194.31
Defective PCB’s being returned within the 1-Year warranty period must be returned to the National
Return Center utilizing the Parts Warranty Registration & Return System on KMAconnect. Print out
the Return Authorization form obtained through the system and return it with the Circuit Board for Credit.
Any associated mounting brackets, hardware, system software and original packaging must be included
with the claim. Credit will then be issued to your account.
For defective PCB’s out of warranty, a Repair PCB must be ordered from the Parts Distribution Center.
The dealer will be charged 100% of the New PCB price. The defective PCB can be returned using the
Online Repair Board Core Form within 30 days of the Repair PCB invoice date. Upon receipt of the
defective PCB at the National Return Center, the dealer will be credited 55% of the New PCB price. If a
New PCB is ordered instead of a Repair PCB, credit will not be issued for the returned defective PCB.
All Part Numbers and Pricing subject to change without notice.
FS-C1020MFP-01
June 08, 2009
Page 6
MACHINE SPECIFICATIONS
Type
Technology
Resolution (dpi, bit/pixel)
Printing Speed
First Print Speed
(A4/LT, SEF, Std. Tray)
Duplex Printing/Copying
Dimensions (W x D x H)
Weight
Input capacity
Output Capacity
Input Paper Size
General Paper A4/LT
Mono
F/C
A4,LT,B5,LG,Exe
Standard
Op Paper
Tray
Max
Standard
Tray
Standard
Tray
Std Tray
Bypass tray
Paper Feed
Unit
Face Down
Bypass
Tray
Media Type
Paper Weight
OP. Paper
Tray
Standard
Tray
Bypass
Tray
OP. Paper
Tray
Standard Tray
Bypass Tray
Capacity
Paper Feed
Unit
Desktop
Flatbead with CCD array image sensor
Laser beam scanning and electro-photographic printing
Mono component toner development
4-drum tandem method
600x600 dpi Speed (1bit)
600x600 dpi Standard (2bits)
600x600 dpi Fine (4bit)
BW/FC: 21 ppm Letter
14.0 sec or less
14.0 sec or less
Auto
420x493x476
30kg, 66.13lbs. Includes consumables
250 sheets (80 g/m2)
1 Sheet
500 Sheets (80 g/m2 ) x 1
Up to 751 Sheets
Up to 150 sheets
(A4/LT or 80 g/m2, 20lb.
A4,B5,A5,B6,A6,Legal, Letter, HLT, Executive, Foolscape,
Folio,
Custom Size:
Min. 90mm x 148mm (3.6” x 5.92”)
Max. 216mm x 356mm (8.64” x 14.24”)
A4,B5,A5,B6,A6,Legal, Letter, HLT, Executive, Foolscape,
Folio,
Custom Size:
Min. 90mm x 148mm (3.6” x 5.92”)
Max. 216mm x 356mm (8.64” x 14.24”)
A4, Letter
Plain Paper, Recycle Paper, Application
Paper, Envelope, Glossy, Thick Paper, Label
Plain Paper, Recycle Paper, Application
Paper, Envelope, Glossy, Thick Paper, Label
Plain Paper, Recycle Paper
60~160 g/m2 (16~40lb.)
60~160 g/m2 (16~40lb.)
60~105 g/m2 (16~28lb.)
FS-C1020MFP-01
June 08, 2009
Page 7
MACHINE SPECIFICATIONS (continued)
ADF
Rating Power Spec
Power Consumption
Warm Up Time
Energy Save Mode
Original Size
Original Weight
NA Version
NA Version
EU Version
NA Version Max.
Energy Saver
EU Version Max.
Energy Saver
Sleep Mode
Low Power Mode
1st copy speed Platen/ADF
Maximum Original Size
Copy Speed
Platen
ADF
35 Sheets 80 g/m2, 20lb
Letter/A4: Width 139.7-215.9mm (5.5”-8.5”)
Length 139.7-355.6mm (5.5”-14”)
52~105 g/m2 (14~28lb.)
120V, 60Hz
220 to 240V, 50/60Hz
1300W or less
25W or less
1300W or less
25W or less
48 sec or less (from power on)
48 sec (Uses approx 15W)
10 sec (Uses approx 100W)
B&W: Less than 30sec
FC: Less than 30sec
A4 (210 x 297mm) / Letter (215.9 x 279.4mm)
A4 (210 x 297mm) / Letter (215.9 x 279.4mm)
Legal (215.9 x 355.6mm)
B/W: 20 cpm (A4), 21 cpm (LT)
FC: 20 cpm (A4), 21 cpm (LT)
B/W: 20 cpm (A4), FC: 20 cpm (A4)
B/W: 21 cpm (LT), FC: 21 cpm (LT)
B/W: 20 cpm, FC: 10 cpm
Single
Platen
Document
Multiple
ADF
Copy
Multiple
ADF
Document
Single
Copy
Multiple Copy
Up to 99
Resolution (HxV)
Scanning 600 x 600dpi (Flatbed), 600 x 300 dpi (ADF)
Printing
600 x 600dpi
Gray Scale
256 Levels
Reduction/Enlargement
Fix
NA: 50,65,78,93,129,155,200,400%
EU: 50,71,82,93,122,141,200,400%
Custom
25-400% in 1% steps
Image Density Adjustment
Yes, Manual only: 5 levels
Copy Mode
Text/Photo/Mixed
Memory Mode
Yes
Auto-Duplex Copy
No
Interrupt Copy
No
Combine Copy
2 in 1, 4 in 1 (Only ADF)
APS/AMS
No/No
Auto Tray Switch
No
Directional Magnification
No
FS-C1020MFP-01
June 08, 2009
Page 8
BTU’s
Model
Power
Consumption
Total
Print
Total
(W)
Ready (W)
FS-C1020MFP
PPM
Prints/Hr
Watts
based
on PPM
& Pr/Hr
Watts
based
on PPM
& Pr/Hr
Print
Ready
kW/hour
Total BTU
(*3421.14)
1190
110
21
500
472.2
66.3
0.5386
1837.7
1190
110
21
1,000
944.4
22.7
0.9671
3300.0
1190
110
21
1,260
1190.0
0.0
1.1900
4060.4
Total BTU’s are based on Prints per Minute, Prints per Hour. Watts are based on PPM & Pr/Hr and Kw/Hour.
POWER CONSUMPTION
Specification
Voltage requirements
Maximum current
Main Body
120 V AC 10%, 60Hz 2%, 11A
1,300W
US/Canada
Maximum
Low Power Mode
25W or less
Sleep Mode
110W or less
US/Canada
11A
NEMA 5-15R
All Specifications are subject to change without notice.
FS-C1020MFP-01
June 08, 2009
Page 9
INSTALLATION REQUIREMENTS
Installation Time
Temperature Range
Humidity Range
Condensation and
Humidity
Altitude
Illumination
Levelness
15 Minutes or less (Main Body Only)
50°F ~ 89.6°F (10°C ~ 32°C)
15% ~ 80%RH
Avoid installing the MFP in an area that has sudden temperature
changes:
Areas directly exposed to cool air from an air conditioner.
Areas directly exposed to heat from a heater.
Maximum 8202 ft. (2500 meters)
Maximum 2,000 lux
Maximum levelness: 5mm (0.2 inch)
The Printer must be placed on a level and sturdy surface
WEIGHT AND DIMENSIONS
Specification
Width
Height
Depth
Weight (Main unit)
16.5”
18.7”
19.4 ”
30kg, 66.13 lbs. including Toner and Waste Toner box
MACHINE SPACE REQUIREMENTS
*All Specifications Subject to Change without Notice.
FS-C1020MFP-01
June 08, 2009
Page 10
UTILITIES
NETWORK
KM-NET Viewer
DESCRIPTION
Administrator Utility, which monitors Kyocera Network
Devices with the ability to display and report device
conditions via e-mail using SMTP.
KM-NET Viewer Limitations:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Add/Delete Device - Supported
List - Supported
Map - Supported
Default Views - Supported
My Views - Supported
Refresh Device General Information - Supported
Export Device Information - Supported
Multi-Set - Limited Support, “None of the selected devices supports Multi-Set.” warning message displays
Firmware Upgrade - Limited Supported, but “FS-C1020MFP (10.10.11.70): Firmware cannot be validated.”
warning message is always shown.
Device Property - Limited Support, Alert section is hidden.
Device Default Setting - Not Supported
Device System Setting - Not Supported
Network Setting - Not Supported
Device Address Book - Not Supported
Device Document Box - Not Supported
Device User List - Not Supported
Device JOB - Not Supported
TCP Send Data - Limited Supported, fails with “Authentication error”
CommandCenter - (Device Home Page), Supported
PRINT DRIVERS
Print Drivers can be downloaded from KMAconnect and Kyoceramita.com. Note: Drivers and Descriptions
are periodically updated and are subject to change.
Description
FS-C1020MFP PostScript Print Driver
Version
1.00
FS-C1020MFP PCL6 Print Driver
1.00
FS-C1020MFP PCL5c Print Driver
1.00
Fax Driver
1.14
TWAIN Driver
1.03.0.0
WIA Driver
1.03.0.0
Operating System
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
Windows 2000, XP, Vista, Server
2000, 2003, Server 2008
FS-C1020MFP-01
June 08, 2009
Page 11
PRODUCT CONFIGURATION
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