Alcatel OmniPCX 4400
First
User Guide
REFLEXESÔ Alcatel OmniPCXÔ 4400
Your First REFLEXESÔ terminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCXÔ 4400 system.
This user guide gives you:
•
•
•
a full description of your terminal
an alphabetical index of available services and features
a step-by step guide explaining how to use these services
and features, separated into into three sections:
• YOUR CALLS
• EASE OF USE
• IN YOUR ABSENCE
Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide
you with everything you need from a telephone system.
Name: ..............................................
Fax No.: ............................................
Email address: ...................................
Tel. No.:
................................
Mobile No.: ................................
PWT No.: ................................
1
Symbols used in the documentation
The action “Press” is represented by:
Pre-programmed or fixed keys are represented by:
The standard or site-specific feature codes are listed in the Table of Codes brochure,
which should be consulted when the text indicates “Enter the code for...” or “...See
Table of Codes.”
FEATURE
Standard
Code
Last caller call back
Site
Code
*69
System information
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.
Installing the label on the terminal
A printed label is supplied with the terminal. Insert this label under the plastic cover
between the rows of keys
 Insert flat «blade» into the slot.
‚ Raise the cover.
ƒ Slide the printed label into
position.
„ Replace the cover.
4
3
2
1
2
Getting to know your
REFLEXESTM First TERMINAL
3
KEYS
2nd CALL/
END 2nd
TRANSFER
ALTERNATE
CALL
HOLD
CONFERENCE
_ VOLUME
VOLUME +
Your terminal has eight pre-pregrammed
keys. Some of these can be
reprogrammed by your installation
technician to suit specific site requirements.
+
The green LED indicates that
messages have been received.
Pre-programmed keys are used to:
2nd CALL/
END 2nd
: make or cancel a second call (consultation call),
or enter a feature code during a conversation
: access message services
TRANSFER
ALTERNATE
CALL
HOLD
CONFERENCE
: transfer a call to another terminal
: switch from one party to another
: put a call on hold
: talk with two other people at the same time (conference call)
VOLUME -
: reduce ringer or handset volume
VOLUME +
: increase ringer or handset volume
4
C O N T E N T S
YOUR CALLS:
Making an external call ................................................................................10
Making an internal call .................................................................................10
Calling the attendant ....................................................................................10
Consultation Call .........................................................................................10
Calling an associate (or other key individual) ...................................................11
Answering a second call during a conversation ..............................................11
Transferring a call........................................................................................12
Putting a call on hold ...................................................................................12
If you forget or 'lose' a call on hold................................................................13
Switching between calls (Broker Calls).............................................................13
Picking up calls to another terminal.................................................................13
To pick up a call ringing at another terminal (in your call pickup group) .............13
To pick up a call ringing at another terminal (not in the pickup group) ................14
Calling - using your personal directory............................................................14
Talking with two other people at the same time (Conference Call) .......................14
Parking a call..............................................................................................15
Requesting a callback (from an idle or busy station)..........................................16
Camp-on an internal party who is busy ..........................................................16
Answering a night service bell .......................................................................16
Entering a scheduled (Meet-me) conference......................................................17
Transferring a caller into the conference ..........................................................17
5
Calling a number - using the system directory ..................................................18
Barge-in to an internal conversation ................................................................18
Privacy/Protection against barge-in ................................................................19
Hunt Groups................................................................................................19
Temporarily leaving your hunt group ..............................................................19
Calling an internal party on a pager ..............................................................20
EASE OF USE
Programming your personal code...................................................................22
Programming your personal directory .............................................................22
Calling the last number dialed (Redial) ............................................................22
Setting an appointment reminder ....................................................................23
Adjusting your handset volume during a call....................................................23
Adjusting the ringer (melody and volume) ........................................................24
Changing the Associate number .....................................................................24
Do not disturb .............................................................................................25
Forwarding calls when you are busy ..............................................................25
Allocating calls to customer account codes.......................................................25
Calling an external "private" number .............................................................26
IN YOUR ABSENCE
Forwarding calls to another number (Forwarding - Immediate) ...........................28
Overflowing calls to an associate number........................................................28
Forward on no answer .................................................................................29
Forward on busy or no answer .....................................................................29
Forwarding your calls from a different terminal (Remote Forward) .......................29
6
Forwarding your calls from the terminal you are on (Follow me) .........................29
Forwarding calls from any terminal within the company.....................................30
Forwarding calls to a recorded message (voice mail)........................................30
Canceling Forwarding .................................................................................31
To cancel forwarding from your own terminal ..................................................31
To cancel forwarding from the internal terminal that is receiving your forwarding ..31
To cancel forwarding from any other terminal within the company ......................31
Checking recorded (voice mail) messages ........................................................31
Accessing and Answering callback requests ....................................................32
Locking your terminal....................................................................................33
Forwarding your calls to your personal pager .................................................33
Replying when your personal pager sounds.....................................................33
Calling back the last internal caller whose call went unanswered........................34
GLOSSARY .................................................................................................35
INDEX ........................................................................................................38
Care of equipment .......................................................................................40
Compliance .................................................................................................40
7
8
C A L L S
YOUR
CALLS
9
Making an external call
To make an external call:
Lift the handset, dial 9, then dial the number you wish to reach.
Note: 9 is the default number code for getting an outside line.
Making an internal call
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call using your personal directory).
Calling the attendant
To call the attendant:
• Lift the handset and dial 0.
Note: 0 is the default number code for the "Attendant call" feature.
Consultation call
During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a ‘Consultation call’.
10
To cancel the second call and return to the first,
2nd CALL/
END 2nd
If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.
Calling an associate (or other key individual)
Each terminal may have another station linked to it as an ‘associate’.
To call the associate line quickly:
Dial the code for the "Associate call" feature.
Answering a second call during a conversation
If you are on the phone and a second person is trying to reach you, you may hear
a beep.
If you want to answer a second call:
Dial the code for the "Call Waiting - access" feature.
To recover your first call:
ALTERNATE
CALL
If you hang up without taking the second call, your telephone automatically rings
again.
11
C A L L S
To make a 2nd call:
2nd CALL/
(1)
(the first call will automatically be put on hold).
END 2nd
(2) Dial the number. You will be connected to the second party.
Note: You can prevent incoming calls from being camped-on your line. Dial the code for
Camp-on control". While this is in effect, incoming external calls are directed
the feature "C
to the attendant. To cancel this feature, use the same number code.
The feature remains valid until the next selection.
Transferring a call
If you are in the middle of a conversation, you may want to transfer your caller to
another terminal.
To transfer a call:
(1) Make a consultation call
(2) When the second party answers, advise that station user that you are
transferring a call to them.
(3)
TRANSFER
to complete the transfer.
If you prefer, you can transfer the call without waiting to see if the other party
answers (even if their line is busy).
Note: It usually is not possible to transfer calls between two outside lines - this depends
upon your system configuration.
Putting a call on hold
If you are in conversation with an internal or external caller, you may want to put
your party on hold, and be able to retrieve the call later at the same terminal.
12
To put a call on hold:
. Your caller will hear a "Waiting" tone.
To recover your call:
2nd CALL/
END 2nd
If you do not recover the call within a few seconds, your telephone will ring
automatically.
If you forget or “lose” a call on hold:
If you hang up while you have a call on hold, your telephone phone will ring. To
recover the call: pick up the handset.
Switching between calls (Broker calls)
If you are in conversation with one caller and have another one on hold, you can
switch back and forth between them.
To switch between calls:
ALTERNATE
CALL
Picking up calls to other terminals
To pick up a call ringing at another terminal (in your call pickup group):
Enter the code for the "Group call pickup" feature.
13
C A L L S
HOLD
To pick up a call ringing at another terminal (not in the pickup group):
(1) Enter the code for the "Direct call pickup" feature
(2) Dial the number of the terminal which is ringing.
Calling - using your personal directory
To call using the personal “speed dialing” list you have established:
(1) Enter the code for the "Call - using personal directory" feature, to open your
personal directory.
(2) Press the key on the keypad (1-9, *, 0, or #) you programmed for the number
you wish to reach.
Talking with two other people, internal and/or external, at the same time
(Conference call)
When you begin a call to a second person, the first is placed on hold.
CONFERENCE
To speak with both at the same time:
To cancel the conference and recover the first call,
The second call will be terminated.
2nd CALL/
END 2nd
once more.
Note: In a typical terminal configuration, if you hang up during a conference, the other two
parties will remain connected (this may occur even if both are on outside calls).
14
Parking a call
To park a call (during the call, and after advising your party):
2nd CALL/
END 2nd
(1) During the call,
to start a 2nd call, then
enter the code for the "Park Call/retrieve" feature.
(2) Per the voice guide, dial the station number of the terminal on which you want
to take the call - the call is automatically parked, and your caller hears a hold
signal.
Note: If you hang up without specifying a destination, the parked call remains at the original
station, and can be recovered using the “Park Call/Retrieve” feature in the normal fashion at
the original station (or at any other station within the system).
To recover your parked call at the destination station:
Enter the code for the "Park Call/retrieve" feature,
To recover your parked call at any other station in the system:
(1) Enter the code for the "Park Call/retrieve" feature,
(2) Dial the extension number where the call was parked.
Note: If a call is parked for more than the predefined period of time, it is automatically sent
to the attendant or other designated number within the system.
15
C A L L S
You can “park” an external call in order to retrieve the call at a different terminal.
Requesting a callback (from an idle or busy station)
When you call an internal terminal and your party does not answer (line rings) or
is busy (indicated by the voice guide or busy tone), you can leave a callback
request.
To request a callback:
Callback - set request" feature.
(1) Enter the code for the "C
(2) Replace the handset, and you will be called back when your party answers
your “call me” request (or automatically when the busy line is free).
To cancel the callback request: dial the number a second time, then hang up.
Camp-on an internal party who is busy
If you call an internal terminal and all its lines are busy, the voice guide (or a busy
tone) and the station display screen will inform you of this. When this occurs, you
have several options, including “Camp-on” - which allows you to wait and have
your call ring through as soon as your party finishes their call.
To camp-on a busy internal line:
Enter the code for the "Camp-on" feature, and wait (do not hang up).
Answering a night service bell
When the attendant is away, all internal or external calls to the attendant position
may be offered to extensions for answering.
16
Entering a scheduled (Meet-me) conference
At a predetermined time, you can join in a telephone conference of up to 29 people
(including yourself). The participants may be internal and external (depending
upon your system configuration). A confidential access code will be provided to
you in advance by the individual arranging the conference. The number of digits
required in the meeting code (default: four digits) is determined by your telephone
system manager.
To enter a programmed conference call:
(1) Enter the code for the "Meet me conference" feature
(2) Dial the confidential access code
(3) If you are the first to join the conference, you will hear a waiting tone.
If not, you will join the conference and the display screen will show you
how many people are taking part.
If there is no more room in the conference, you will hear the busy tone.
You can leave the conference at any time by hanging up.
Transferring a caller into the conference
External callers wishing to join the conference must be transferred into it, by an
internal station. You can introduce an external caller into the conference by using
the call transfer feature.
17
C A L L S
To answer a night service bell:
Dial the code for the "Night service answer" feature.
To transfer a caller into a conference (while on the line with your party):
2nd CALL/
END 2nd
(1)
, then enter the code for the "Meet-me conference" feature.
(2) Then dial the confidential code for the conference
Your caller will automatically be put on hold
TRANSFER
(3)
to complete the transfer of your party into the conference.
Calling a number - using the system directory
Your terminal has access to a system “Speed dialing” directory of internal or
external numbers.
To call a number using the system list:
Dial the short code assigned to the number.
Barge-in to an internal conversation
If you call an internal number and find it busy, you may be able to barge-in to the
conversation. You can only do this if you have authorization and if that terminal has
not set “Privacy/Protection against barge-in".
To barge-in to a call:
(1) Dial the code for the "Barge-in" feature
(2) Your entry into the conversation is indicated to the parties by a signal (and on
equipped stations, by the display).
18
Privacy/Protection against Barge-in
Dial the code for the "Privacy/Protection against barge-in" feature, then dial
your call. This protection is only in effect until you hang up.
Hunt groups
Your terminal may be a member of a hunt group. Hunt groups allow incoming
calls to be answered by the next available terminal in the hunt group sequence.
Note: You can always contact a specific terminal within the group directly by dialing its
individual number.
Temporarily leaving your hunt group
To temporarily leave your hunt group:
Enter the code for the "Station group - exit" feature
Note: You will continue receiving all calls dialed directly to your extension. To return to the
group, press the appropriate programmed key or dial the code for the "Station group - entry"
feature.
19
C A L L S
To set protection against barge-in (prior to your call):
Calling an internal party on a pager
If your party doesn’t answer and you know the person has a “beeper” (radio
pager), you can page this person, to inform them of your call.
To page someone via the internal system:
Enter the "Paging request" feature code (see Table of Codes).
You can also inform this person of your call, directly on their beeper, by entering
the "Direct paging call" feature code (see Table of Codes) followed by your party’s
pager number.
Your party can reply from any terminal in the company.
Option note: integration of a paging solution and a paging access arrangement depends
upon the configuration of your system.
20
21
E A S E O F
U S E
EASE OF
USE
Programming your personal code
To choose or change your personal code:
(1) Dial the appropriate feature code for “PPassword - change”
(2) Dial your personal code
(3) Dial the new code
Each digit of the code is indicated on your display by an asterisk.
Note: The default number code for your terminal is 0000.
Programming your personal directory
Your directory consists of the twelve keys on the numeric keypad. You can program
each one as a “speed dialing” number.
To program keys for your own “speed dialing” directory:
(1) Lift the handset and dial the code for the "Personal directory - program” feature.
(2) Press the key on the keypad (1-9, *, 0, or #) that you want to assign.
(3) Dial the internal or external number you want to store (For external numbers,
remember to include 9, the code for the “Direct Outside Line” feature).
(4) To confirm your choice, replace the handset.
Calling the last number dialed (redial)
To call the last number dialed again, lift the handset and dial the code for the
"Redial last number" feature.
22
Setting an appointment reminder
At the selected time, your telephone will ring and the display will indicate that it
is an appointment or reminder call. To confirm the reminder - lift the handset and
replace it.
Notes: If you do not respond the first time, the system will call you again. After the second
attempt the call will be abandoned.
If your terminal is being forwarded to another, the reminder call will not follow the forwarding.
To cancel the appointment call, follow the same procedure as when you set it up, using either
a programmed key or the code for the "Cancel wakeup/appointment reminder" feature.
Adjusting your handset volume during a call
VOLUME -
and
VOLUME +
to adjust your receiver volume.
23
E A S E O F
U S E
To program either a wakeup call or an appointment reminder:
(1) Dial the code for the "Wakeup/appointment reminder" feature
(2) Enter the time of the reminder: two digits for the hour, two digits for the minutes
(i.e., in 24-hour format - “1:30 PM” is entered as “1330.”
(3) Enter the number of the terminal to be called, or
If this is your own terminal, enter nothing further.
(4) Hang up.
Adjusting the ringer (melody and volume)
You can choose the melody your terminal plays (from among16 options) and the
ringer volume level.
To adjust your ringer melody and volume (with your telephone in idle mode):
(1)
CONFERENCE
to play the current melody
(2)
CONFERENCE
again to scroll through the melodies.
(3) To adjust the volume level:
VOLUME -
or
VOLUME +
(4) Lift and replace the receiver to confirm your choice.
Changing the Associate number
The associate number (a number linked to your extension) can be another extension,
a voice message service number, or a pager number.
To change the Associate number:
(1) Dial the code for the "Associate number - change" feature
(2) Following the voice guide instructions: dial your personal code
(3) Enter the associate number
To cancel this number:
(1) Dial the code for the "Associate number - change" feature
(2) Dial your own personal code
(3) Enter your own extension number
24
Do not disturb
You can make your terminal temporarily inaccessible to all incoming calls (except
from the attendant) by doing the following:
To put your terminal in Do-Not-Disturb mode:
(1) Enter the code for the "Do not disturb" feature
(2) When prompted, enter your password
Forwarding calls when you are busy
To set immediate forwarding of your calls:
(1) Dial the code for the "Forward on busy - Immediate" feature
(2) Following the voice guide, enter the number where the calls are to be forwarded
Allocating calls to customer account codes
To charge outside calls to customer account numbers:
(1) Lift the handset and dial the code for the "Business account code prefix" feature
(2) Enter the appropriate account number
(3) Dial 9 and the external telephone number you are dialing
25
E A S E O F
U S E
To cancel this feature, enter the code for "Do not disturb" again.
Calling an external "private" number
Even though personal (i.e. “private”) use of the phone may be restricted, you can
make "private" calls by identifying them prior to making an external call.
To call an external “private” number:
(1) Lift the handset and enter the code for the "Private call" feature
(2) Enter your PIN code then enter your password
(3) Dial the external number
Private calls will be charged separately.
Note: Private calls cannot be transferred to a different terminal.
26
A B S E N C E
IN YOUR
ABSENCE
27
Forwarding calls to another number (Forwarding - immediate)
You may forward your calls to another internal terminal or (if allowed in your
system) to an external number.
To forward your calls:
(1) Enter the "Forwarding - immediate" feature code (see Table of Codes).
(2) Dial the number of the telephone receiving the forwarded calls.
Note: While in call forwarding condition, you can continue to make outgoing calls, but only
the forwarded number can contact you.
Overflowing calls to an associate number
If you have already defined an associate number (see "Changing the associate
number"), you can “overflow” your calls to this (extension, voice mail, or other)
number. You can forward calls to your associate to reflect any one of the available
conditions.
To forward calls to an associate number:
• Forward if you do not answer within a specified time (Overflow on no answer),
• Immediate forwarding when your stationl is busy (Overflow on busy - immediate),
• Forward if you do not answer or forward immediately if your station is busy
(Overflow on no answer and overflow on busy - immediate).
28
Forward on no answer
To forward your calls to another number (when you are away from your desk):
(1) Dial the code for the "Forward on no answer" feature
(2) Following the prompts, dial the number to which calls are to be forwarded.
Calls are forwarded after a period of time, when your terminal does not answer
Note: If your system permits, you may be able to forward calls to an outside number.
Forward on busy or no answer
To forward calls to another number (when your line is busy or you are away):
(1) Dial the code for the "Forward on busy or no answer" feature
(2) Dial the number receiving the forwarding
Note: If your system permits, you may be able to forward calls to an outside number.
The forwarding feature allows you to have your calls answered at other terminals
or by voice mail system, and depends upon your system configuration. Your station
display and the voice guide indicate if calls are being forwarded.
Forwarding your calls from the terminal you are on (Follow me)
If you are temporarily in another room, you may want your calls to be forwarded
to you at that location.
29
A B S E N C E
Forwarding your calls from a different terminal (Remote Forward)
To set “follow-me” type forwarding (from the terminal receiving the transfer):
(1) Enter the "Forwarding (Remote)" feature code (see Table of Codes)
(2) Per the voice guide, enter your own terminal number.
(3) Hang up.
Forwarding calls from any terminal within the company*
If you wish to forward calls from one terminal to another you can activate the
feature from the destination terminal (or from a third terminal):
To set “remote” forwarding (from any terminal to any terminal if feature has been enabled in your configuration):
(1) Enter the "Forwarding (Remote)" feature code (see Table of Codes),
(2) Per the voice guide, dial the number receiving the transferred calls (destination)
(3) Enter the terminal number to be forwarded (your own or a third party”s)
(4) Hang up.
Forwarding calls to a recorded message (voice mail)
To forward calls to voice mail:
(1) Dial the code for the type of forwarding that you need
(2) Dial the number of your company’s voice mail system
(3) Hang up.
30
Canceling forwarding
When you cancel forwarding, your terminal becomes available to incoming calls
again. Whenever you program new forwarding, previous forwards are
canceled.
To cancel forwarding (from your own terminal):
(1) Dial the code for the "Forwarding (Remote) - cancel" feature
(2) Hang up
To cancel forwarding (from the internal terminal that is receiving your forwarding):
(1) Dial the code for the "Forwarding (Remote) - cancel" feature
(2) Then dial the number of the terminal that was being forwarded (yours)
(3) Hang up
(1) Dial the code for the "Forwarding (Remote) - cancel" feature
(2) Then dial the number of the terminal that was being forwarded
(3) Hang up
Checking recorded messages
When the green LED flashes, you have callback requests and/or voice messages
waiting.
31
A B S E N C E
To cancel forwarding (from any other terminal within the company):
To retrieve your voice mail:
(1) Lift the handset and press:
, or
dial the code for voice mail access, or
allow the system to connect you automatically.
(2) Follow the instructions to review your message(s). For more information on the
message service, review the voice mail system documentation.
Accessing and Answering callback requests
When the green LED flashes, you have callback requests and/or voice messages
waiting.
To answer callback requests:
(1) Lift the handset and the voice guide will advise you that someone wants you to
call them.
(2) Press:
, or pause momentarily to allow the system to automatically dial
for you, to call the first person.
If there is more than one request, they are treated in chronological order, and can
only be dealt with in that order. You can delete all the requests recorded on your
extension by dialing the code for the "Callback requests - access" feature.
Note: The call back message is deleted after use, even if the other person does not reply.
32
Locking your terminal
This feature prevents any calls and any programming changes from being made
at your terminal.
To lock your terminal:
Enter the "Lock" feature code
To unlock your terminal:
Enter the "Lock" feature code, then enter your password
Forwarding your calls to your personal pager
This enables people to page you if you are within range of your internal paging
system.
Option note: integration of a paging solution and a paging access arrangement depend
upon the configuration of your system.
Replying when your personal pager sounds
If you receive a page and are still in the building, you can reply to it from any
company phone.
33
A B S E N C E
To forward your calls to your pager:
(1) Enter the desired transfer feature code (see Table of Codes).
(2) Enter the number of your portable beeper.
To reply to pages:
(1) Dial the code for the "Paging reply" feature
(2) Dial your own terminal number - you will be put through to the person who
paged you
Option note: integration of a paging solution and a paging access arrangement depend
upon the configuration of your system.
Calling back the last internal caller whose call went unanswered
You can call back the last internal caller (whose call you missed), even without
knowing who it was:
To call back the last internal caller:
(1) Dial the code for the "Last caller call back" feature.
(2) Wait a few moments for the system to dial the last caller
34
GLOSSARY
BARGE-IN
Feature that enables a station to intrude into a conversation already in progress between two other
parties (at least one of whom is internal).
BROKER CALL
Feature which allows you to conduct two conversations at the same time, switching from one to
the other, as needed.
CALL PICKUP
Feature which allows you to pick up a call coming into a different terminal within the same call
pickup group.
CONFERENCE CALL
Feature which allows you to speak with two parties at the same time.
DTMF DIALING
Acronym for: Dual Tone Multi-Frequency dialing. DTMF (Tone) dialing transmits audible codes
over the telephone line, allowing the caller to operate equipment or systems (e.g., bank,
automated attendant, remote-operated answering machine, etc.) by telephone.
HOLD
Feature which allows you to have a party wait while you perform a second operation, and then
return to the call at the same station.
HUNT GROUP
Set of terminals configured so that incoming calls can be answered by the next available terminal
in the hunt group sequence. A hunt group may be assigned a specific number in the directory or
phone book.
35
INTERPHONE MODE
Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal
calls immediately, without having to lift the handset.
ISDN
Integrated Services Digital Network.
LED
Acronym for: Light Emitting Diode
LINE KEY
Key (button) which provides access to a station line.
MANAGER/ASSISTANT
The range of enhanced services such as screening, forwarding, etc., available between a station
used by a manager and assistant, etc.
MULTI-LINE TERMINAL
A telephone terminal which has two or more line keys.
NIGHT SERVICE
Feature used after hours or when the attendant is away, which allows incoming calls to be
answered from any terminal.
PARKING
Feature which allows a call to be placed on a specific type of hold, and to be retrieved on another
terminal in the system.
36
PERSONAL CODE (PASSWORD)
Code which acts as a password to control access to programming features and for locking your
terminal. (default: 0000).
PERSONAL DIRECTORY
Directory containing the “Speed Dialing” telephone numbers for a specific terminal.
PICKUP GROUP
Set of terminals configured to allow group members to pick up call coming into a different terminal
within the group, at their own station.
SCHEDULED CONFERENCE
Telephone conference consisting of as many as 29 (internal and external) parties, held at a prearranged time, with controlled access via a multi-digit code.
SCREENING
Feature available to a manager/assistant pair, allowing calls to the manager to be intercepted
by one or more assistants.
SINGLE-LINE TERMINAL
Telephone which has one only line available (no line keys).
SYSTEM DIRECTORY
Directory containing the “Speed Dialing” numbers available to terminals attached to your system.
TRANSFER
Feature which allows you to pass a call to another user within your system.
37
INDEX
A
account codes, 25
answering a night service bell, 16
answering another call during a conversation, 11
appointment reminder, 23
associate number, changing, 24
associate, calling, 11
attendant, calling, 10
Conference call - two other people, 14
conference, entering a scheduled, 17
conferencing, transferring a caller into a, 17
Consultation Call, 10
customer account codes, 25
D
Do not disturb, 25
B
Barge-in, 18
Barge-in, protection against, 19
Broker calls, 13
E
equipment, care of, 40
external call, 10
F
Forward on busy or no answer, 29
Forward on no answer, 29
Forwarding calls from any terminal
within the company, 30
Forwarding calls to a recorded message
(voice mail), 30
Overflowing calls to an associate number, 28
Forwarding calls to another number
(Forwarding - Immediate), 28
Forwarding calls when you are busy, 25
Forwarding your calls from a different terminal
(Remote Forward), 30
Forwarding your calls from the terminal
you are on (Follow me), 29
Forwarding your calls to your personal pager, 33
C
call pickup (in your call pickup group), 13
call pickup (not in your call pickup group), 14
callback, requesting , 16
calling - using your personal directory, 14
calling a 2nd person, 10
calling a number - using the system directory, 18
calling back the last internal caller that was
missed, 34
Camp-on, 16
cancel forwarding from another terminal, 31
cancel forwarding from the receiving terminal, 31
cancel forwarding from your terminal, 31
Canceling Forwarding, 31
Compliance, 40
38
G
GLOSSARY, 35
T
transferring a call, 12
H
handset volume, 23
Hold, 12
hunt group, temporarily leaving, 19
Hunt Groups, 19
V
voice mail, checking, 31
I
internal call, 10
L
locking, 33
'losing' a call on hold, 13
M
messages, checking recorded (voice mail), 31
N
night service bell, answering, 16
P
pager, calling, 20
pager, replying to, 33
Parking a call, 15
personal code, 22
personal directory. 22
Picking up a call ringing at another terminal, 13
Private external calling, 26
R
Redial, 22
reminder call, 23
ringer (melody and volume), 24
S
Switching between calls (Broker Calls), 13
39
Care of equipment:
Caution: never allow the telephone equipment to become wet. You may however, use
a damp cloth to gently clean the telephone.
Never use solvents on the telephone equipment, as they may damage the surfaces of
your telephone set. Never spray cleaning products of any kind on or into your set.
Compliance/Regulations:
This device complies with Part 68, FCC Rules.
FCC Registration Number: 2DH FRC - 34608 - PF - E
Ringer Equivalence: 0.6B
HAC
This device complies with Part 15, of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesirable operation.
This terminal has been designed for connection to an Alcatel OmniPCX 4400.
Copyright© 2000 by Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced
in whole or in part without the express written permission of Alcatel Internetworking, Inc.
AlcatelÒ and the Alcatel logo are registered trademarks of Alcatel.
trademarks of ALCATEL.
OmniPCXÔ and REFLEXESÔ are
The functionality described in this manual is subject to change without notice.
3AK 19523 USAB Ed.01
40
Open as PDF
Similar pages