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TS-15-11 Owner’s Manual
TS-15-11 OWNER’S MANUAL
Attention! Please Read First!
The information in the following manual is important
and must be read in full and followed completely for your safety.
PAGE 1
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TS-15-11 Owner’s Manual
NOTES:
VISIT WINCHESTERSAFES.COM FOR 24/7 CUSTOMER SUPPORT
AND TUTORIAL VIDEOS.
CUSTOMER SERVICE DEPARTMENT
HOURS: 7:00am - 5:00pm CST
Monday - Friday
PHONE: 877-948-6723 (877-9GUNSAFE)
WINCHESTER SAFES
4801 Esco Drive
Fort Worth, Texas 76140
PAGE 2
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TS-15-11 Owner’s Manual
TABLE OF CONTENTS
Diagram: Safe Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Diagram: Safe Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Delivery & Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing temporary spoke & handle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing lock battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Opening the safe for the first time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electronic lock operating instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting your personal combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Care & Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Extended Warranty Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Pg
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TS-15-11 Owner’s Manual
SAFE EXTERIOR
External Hinge
Electronic Lock
3-Spoke Handle
Safe Door
Safe Body
Serial Number Label
Actual safe model, size, color and specifications may vary.
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TS-15-11 Owner’s Manual
SAFE INTERIOR
Palusol® Heat
Expandable Door Seal
Top Shelf
Safe Interior
Walls
Gun Rack
Locking
Bolts
Corner Anchor Hole Access Covers
(See winchestersafes.com
for anchor kit accessory and bolt down
instructions.)
Actual safe model, size, color and specifications may vary.
PAGE 5
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TS-15-11 Owner’s Manual
DELIVERY AND INSTALLATION
A. If you purchased your safe from a retailer and are having it delivered and
installed, the delivery company personnel will provide you with the proper instruction
for the correct operation of your safe. Pay very close attention to the operation of the lock.
Make sure you can comfortably operate the lock before they leave your home or office.
After they have shown you how to operate the lock, you should lock and unlock the safe
several times without any assistance from them. Once you are comfortable with this
procedure, and can do it consistently, you are now ready to operate your safe.
Your new safe left the factory in new condition and without damage. Inspect your new
safe for any damage prior to the delivery personnel leaving. Any damage claims at time of
delivery must be resolved with the delivery company and/or your retailer. Please do not
contact the factory.
B. If you purchased your safe and are doing your own delivery and installation,
you must read and follow these instructions. Safes are heavy and cumbersome and
there are risks associated with the untrained consumer doing their own delivery and
installation. We recommend that you use a professional safe installer, who is insured, and
will have the necessary equipment and training to safely and properly install your safe.
1. Packaging should have been removed and safe inspected for damage prior to
accepting the safe from your retailer. If your safe is damaged at this point, please contact
your retailer. Do not contact the factory.
2. Verify that the Serial Numbers on the safe are the same as the one in this manual. Serial
Numbers are located on the bottom right side of the safe’s front and also on the upper part
of the inside door, near the locking bolts. In the unlikely event that all three serial numbers
do not match exactly, please contact the Winchester Safes Customer Service Department.
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TS-15-11 Owner’s Manual
DELIVERY AND INSTALLATION (CONTINUED)
3. Your safe was shipped with the door closed and locked. Open the safe by following the
INSTALLING THE LOCK BATTERY instructions on page 9 and the ELECTRONIC LOCK OPERATING
INSTRUCTIONS found on page 10 of this manual.
4. Remove the safe from the pallet by first opening safe the door. Find and remove the (4)
four decorative plugs in the safe bottom. Using a 17mm socket and ratchet, remove the
four lag bolts that secure the safe to the pallet. Reinstall the four decorative plugs. Next,
close the safe door and extend the locking bolts by rotating the handle counterclockwise.
With the assistance of one or more adults, slide the safe to one side of the pallet to
prevent it from tipping over. Tilt the safe over until the bottom side of the safe touches the
floor, and then tilt the safe over enough to allow the pallet to be removed from under the
safe. Tilt the safe back up and set flat on the floor.
5. With a dolly substantial enough to support the size and weight of your safe, move the
safe to your desired location. Consideration should be given to the weight of the safe and
the type of flooring that the safe will be moved across. Wood, tile, carpet and other types
of flooring can be easily damaged and it is your responsibility to take whatever measures
necessary to prevent any damage. If your home is pier and beam construction, you should
place the safe in an area of the floor that you are sure will support the safe’s weight.
To maximize the fire protection of your safe, we recommend you place it in the lowest
elevation in your home. In a home fire, the coolest part of the fire is in the basement area
and the hottest in the upstairs.
6. To maximize the burglary protection, and prevent the safe from tipping over, you should
anchor your safe to the floor. See winchestersafes.com for accessory anchor kit and bolt
down instructions.
7. Your new Winchester Safe is now ready to operate.
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TS-15-11 Owner’s Manual
HANDLE INSTALLATION
INSTALLING THE TEMPORARY SPOKE
The temporary spoke provided is used to assist in opening the safe for the first time only.
(SEE NEXT TWO PAGES FOR BATTERY INSTALL AND OPENING INSTRUCTIONS.)
Step 1 - Locate the temporary spoke.
WARNING: Do not apply Spoke Handle
Thread Lock on temporary spoke.
Step 2 - Screw in the temporary spoke
at the bottom of the handle hub.
INSTALLING THE HANDLE SPOKES
Step 1 - Remove and discard the temporary spoke.
Step 2 - Remove the box of spokes from inside the safe. Unpack each spoke from
packaging.
OPTIONAL STEP: Apply one drop of spoke handle thread lock on the threads before
screwing in the handles. (This will result in permanent installation.)
Step 3 -Screw handles into the spoke hub.
OPTIONAL
Images are for instruction only and may not look identical to the handle on your particular safe.
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TS-15-11 Owner’s Manual
INSTALLING YOUR LOCK BATTERY
1. Slide the keypad housing up and
carefully pull away from mounting
surface to expose battery compartment.
2. Remove the connector by unsnapping
it from the two terminals on the top of the
battery.
CAUTION: Hold onto battery terminal
connector to avoid pulling the wires out of
housing.
3. Press and hold zero (0) key for ten (10)
seconds before installing a battery.
4. Carefully position the keypad over the
mounting screws and slide the keypad
housing down. Ensure there are no wires
or cables trapped between the input pad
and the safe door. Pinched cables can
result in a short circuit.
CHANGING YOUR LOCK BATTERY
BATTERY LOW WARNING
• Repeated LED flashing and beeping during an opening indicates that the battery is low
and needs immediate replacement.
• Uses one (1) 9-Volt alkaline battery only. (Example: Duracell™ or Energizer™ alkaline
batteries.) The replacement of batteries at least once annually is recommended.
NOTE: If battery is depleted and will not allow lock to open, follow instructions above,
removing old battery before installing a new one.. Lock contains a non-volatile memory,
even with batteries removed the lock will retain all programming.
PAGE 9
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TS-15-11 Owner’s Manual
OPENING YOUR SAFE FOR THE FIRST TIME
Step 1 - Gently, turn handle counter-clockwise until it
stops. (About ½ inch, in some instances handle may not
need to be turned)
Step 2 - Enter Factory Code: 1 - 2 - 3 - 4 - 5 - 6
NOTE : A beep will be heard after each number is pressed.
A double beep will confirm the correct code entry.
Step 3 - Grasp the handle and gently rotate clockwise
within 4 seconds.
Handle should move to this
position to open door.
PAGE 10
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TS-15-11 Owner’s Manual
ELECTRONIC LOCK OPERATING INSTRUCTIONS
OPENING THE SAFE
1. Enter valid six (6) digit combination (factory set to
1-2-3-4-5-6).
2. The lock will confirm a valid combination entry
with a double signal.
3. Within four (4) seconds, turn the handle to the
open position.
4. Pull door open.
Invalid Combination Entry - Lock will signal three (3) times.
WRONG TRY PENALTY
• Entry of four (4) consecutive invalid combinations starts a five (5) minute delay period.
• LED flashed red at ten (10) second intervals.
• At the end of the delay period, two (2) more consecutive invalid combinations will
restart the additional five (5) minute delay period.
NOTE: Entry will not respond to keystrokes during delay period.
SETTING YOUR PERSONAL COMBINATION
NOTE: ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN & BOLTS EXTENDED
1. Enter “zero” six times.
2. Enter your existing six (6) digit combination one time.
3. Enter your NEW six (6) digit combination two times.
4. If a mistake is made wait thirty (30) seconds and repeat steps 1 - 3.
5. Test lock operation several times before closing the door.
CAUTION: When selecting a combination do not use birthday or other predictable data
that could give correlation between the user and combination.
Valid Combination Entry - Double signal after valid six (6) digit combination is entered.
Invalid Combination Entry - Triple signal indicates the old combination is still valid.
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TS-15-11 Owner’s Manual
CARE AND USE OF YOUR SAFE
When putting guns inside your safe, ensure the barrel rests solidly in the gun placement to
prevent accidental shifting when the door is closed.
If you are storing data media in the safe, you should purchase a data media storage
container separately from an office products retailer, and place it inside your safe. Data
media can be damaged in temperatures as low as 125°F and will not be protected in the
safe alone.
You should install a dehumidifier, available from our website, if your safe is in a high
humidity environment.
Do not place your safe in a pool house, garage or storage area where caustic chemicals are
kept or are in the air. This will cause damage to the sensitive lock mechanism and could
cause the lock to fail.
Your safe warranty may be voided if you use any tools whatsoever or attempt to repair
your safe. Contact Customer Service or your retailer if your safe does not function properly.
Do not remove the back cover of the door. Removal of this component by anyone other
than a certified safe technician may void your warranty.
The lock does not require any service. Avoid using any spray lubricants.
The lock will surely fail if you do.
The locking mechanism or bolt work does not require any service other than occasionally
wiping a very thin film of light grease on the locking bolts to facilitate easy travel.
The safe has a baked on, durable, powder coat finish that resists scratching and chipping.
To clean the surface, wipe with a cotton cloth, dampened with warm sudsy water. Do not
use any spray cleaners.
The Palusol® door seal does not require any maintenance. Do not allow the seal to be
removed, as its removal will significantly reduce the fire protection of your safe.
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TS-15-11 Owner’s Manual
LIMITED LIFETIME WARRANTY
This safe made by Granite Security Products, Inc. (GSP) comes with a limited lifetime
warranty, beginning on the purchase date against defects in materials and workmanship
as well as damage from a burglary attack or fire. The electronic lock is warranted against
defects in materials and workmanship for a period of two (2) year from the purchase
date. Proof of purchase is required to obtain service. An extended nine (9) year
warranty for the lock may be purchased for a fee of $75.00.
This warranty also provides a free replacement safe if the safe is damaged in a burglary
attack or fire. Free replacement claims must be made in writing along with a timely
police or fire department report. Photos of the damaged safe must accompany the
replacement claim.
GSP may, at its discretion, open or repair the damaged safe on location, provided it is
located within 100 miles of a skilled safe technician. If the safe is damaged to the extent
that it cannot be opened by normal means, then GSP will have the safe opened by a
skilled safe technician to retrieve the owner’s belongings. The maximum expense to
repair or open a safe is limited to $300.00 USD. If the safe is to be replaced, a comparable,
current production model will be shipped freight prepaid curb side delivery to the owner.
Replacement safes that are outside of the contiguous United States, not including
Canada, will be shipped prepaid to the nearest seaport of debarkation in the Continental
United States. Any freight cost(s) incurred from port to the consumer’s location will be
the responsibility of the consumer. This warranty does not cover any cost to remove or
install the replacement safe.
This warranty does not cover neglect, misuse, or abuse. It also does not cover damage
caused by tampering with or altering of any part of the product. It also does not cover
consumables such as batteries for the electronic lock. The safe must not be housed in
an enclosed swimming pool area. The safe is to be located in an area which is climate
controlled and is to be installed as instructed in the Owner’s Manual.
The Limited Lifetime Warranty can be transferred, for a nominal fee, to subsequent
purchasers or owners with the prior written consent from GSP.
(continued)
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TS-15-11 Owner’s Manual
LIMITED LIFETIME WARRANTY (CONTINUED)
Certain exclusions to this warranty are: safes used in a commercial or industrial
environment, water damage of any kind, paint finish, and loss or damage of personal
property inside the safe. This warranty also does not apply to safes located outside the
contiguous United States.
GSP provides this warranty in place of all other warranties and assurances whether
expressed or implied. GSP accepts no liability for incidental or consequential damage or
loss by anyone as a result of using this safe.
To activate this warranty, please fill out the registration card below or go online to
complete the registration at www.winchestersafes.com within ONE (1) YEAR of date of
safe purchase.
MAIL TO:
Granite Security Products, Inc.
Attn: Warranty Registration
4801 Esco Drive
Fort Worth, Texas 76140
Name _______________________________________________
Address ______________________________________________
City State Zip ___________________________________________
Phone _______________________________________________
Email _______________________________________________
Safe Serial Number _______________________________________
Date Purchased _________________________________________
___ I wish to purchase the Extended Warranty for the lock for $75.00*.
*Please enclose a check or money order payable to Granite Security Products, Inc. if purchasing Extended Warranty.
PAGE 14
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TS-15-11 Owner’s Manual
EXTENDED WARRANTY COVERAGE
Your new safe comes with a limited lifetime warranty against defects in materials and
workmanship. The electronic lock is covered by a two (2) year warranty against defect in
materials and workmanship.
EXTENDED LOCK COVERAGE: Nine (9) extra years of coverage (11 years total) on the
mechanical or electronic lock installed on your safe.
FREE COMBINATION SEARCH: If your combination is lost or misplaced you will receive
FREE combination searches for 10 years after purchase date.
To purchase Extended Warranty coverage, visit www.winchestersafes.com
or call Customer Service at 469-735-4901
7:00 am to 5:00 pm Monday – Friday CST.
You will need your safe serial number when inquiring about your Extended Warranty
Coverage or to request a combination search. The serial number is located on the lower
right hand corner of the safe (hinge side) also inside the door jamb.
Find warranty information, transfer warranty and purchase extended warranty
coverage at any time by visiting www.winchestersafes.com/support/warranty.
PAGE 15
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TS-15-11 Owner’s Manual
TROUBLE SHOOTING GUIDE
I lost the combination to my safe. What do I do?
The loss of your combination can create a high amount of frustration when trying to retrieve
it from the manufacturer. We understand this and try to make the process as easy as possible. However, due to liability issues, we must be assured that we are giving the combination to the true owner and as such, our Customer Service Representatives are required to
follow the procedure exactly. We request your patience when you are
requesting a copy of the combination.
The electronic lock has an override code programmed at the time of manufacturing. The
only record of the override code and serial number is kept on file at our company and can
be accessed by authorized company personnel only. If you lose or forget your combination,
you can request a copy for a nominal fee. You can visit our website at winchestersafes.com
and print a copy of the Combination Request Form or call our Customer Service Department
at 877-948-6723 and they will mail or fax a copy of the form to you. PLEASE NOTE: There
is no guarantee that we will be able to recover a combination. Please keep your
combination in a safe place.
What kind of battery do I use in my electronic lock?
High security electronic safe locks are very sensitive to battery power. All of our safe locks require
9v Alkaline Energizer or Duracell batteries. Most likely, your lock will not operate properly if a battery
other than this is used.
What do I do if my electronic lock drains my battery quickly?
If the correct battery is installed (9v Alkaline Energizer or Duracell), the battery should last about six
months with normal operation. If your battery fails within a week, contact our Technical Service at
(469)-735-4901 (Monday-Friday 7:00 am to 5:00 pm CST.)
How do I replace the battery in my electronic lock?
Please see PAGE 9 of this manual, or go to the BATTERY INSTALLATION page at www.winchestersafes.com and select your electronic lock. Select the lock that is installed on your safe and follow the
instructions. Make sure you use only a 9v ALKALINE ENERGIZER or DURACELL battery.
PAGE 16
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TS-15-11 Owner’s Manual
TROUBLE SHOOTING GUIDE (CONTINUED)
How do I change the combination in my electronic lock?
Please see PAGE 11 of this manual, or go to the LOCK INSTRUCTIONS page at www.winchestersafes.com and select your electronic lock. Select the lock that is installed on your safe and follow
the instructions to change your combination.
I enter my code in the electronic lock and I get five “beeps,” and the lock will not open.
The five “beeps” indicate that the lock does not recognize the code you entered as being valid.
Verify your code and enter it again. If the lock still does not open, please go to
www.winchestersafes.com and go to the COMBINATION / KEY REQUEST page and follow the
instructions. Once completed, fax or mail the forms to us for processing.
I enter my code in the electronic lock and I get two “beeps” and safe will not open. I
enter it again, and get two “beeps” and safe is locked out.
Two “beeps” in succession is consistent with the lock not recognizing your code and the safe is
locked out. Please contact our Technical Service for assistance at (469)-735-4901 (Monday - Friday
7:00 am to 5:00 pm CST)
VISIT WINCHESTERSAFES.COM FOR 24/7 CUSTOMER SUPPORT
AND TUTORIAL VIDEOS.
CUSTOMER SERVICE DEPARTMENT
HOURS: 7:00am - 5:00pm CST
Monday - Friday
PHONE: 877-948-6723 (877-9GUNSAFE)
WINCHESTER SAFES
4801 Esco Drive
Fort Worth, Texas 76140
PAGE 17
ACCESSORIES
See more and purchase at
www.winchestersafes.com.
LED LIGHT KIT
DOOR PANEL
ORGANIZER
ESSENTIALS KIT
INCLUDES:
Anchor Kit · Hygrometer
Dehumidifier · Automatic Cordless Vault Light
ANCHOR KIT
SILICA GEL CAN
MAGNETIC BARREL REST
Scan with QR reader app
to visit our website.
PISTOL RACK
DEHUMIDIFIER
HYGROMETER
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Winchester® and the Winchester® Horse and Rider are registered trademarks of the Olin Corporation and are used with permission.
Unless otherwise noted, all trademarks in this catalog are subject to trademark rights of Winchester Safes.
©Copyright 2016 Winchester Safes. For more information please visit www.winchestersafes.com.
Winchester Safes reserves the right to change options, features and prices at any time.
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