Proprietary and Contents Section
ii
Aastra – 2737-007
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7th Edition (March 3, 2011)
© Copyright 2010 Aastra. All rights reserved.
Information in this manual may change with product revisions. Aastra may add features
or enhancements to the product(s) and/or program(s) described in this manual at any
time.
Technical Publications freezes the information in this manual based on the specified
software and hardware releases. Publications writers incorporate such changes into newly
released publication editions. Publications writers will incorporate any modifications
provided to them after the publication release date into the next scheduled release of
the publication.
Aastra furnishes the application described in this manual under a license agreement and
customers may use or copy information in the manuals only in accordance with the terms
of the agreement.
Contact Information
Address any reader comments to:
Aastra
Technical Publications Manager
2811 Internet Boulevard
Frisco, TX 75034-1851
You may also send email to techpubs@aastrausa.com
What to Expect when Contacting Company
Technical Publications will email responses to customers within seven business days of
the contact. Note that product support is not available through this email address. For
product support, contact the Aastra Customer Service Center (CSC) at 1-800-729-1872.
Aastra may use or distribute review comments and information without incurring
obligation.
Trademarks and Acknowledgements
Product registered trademarks and copyrights of the products included in this publication
include Pointspan®, Centergy®, and Centergy Reporting® as registered trademarks of
Aastra USA Inc.
This publication identifies all other products or services mentioned herein by the
trademarks, service marks, or product names designated by the companies that market
those products. The companies producing these trademarks and registered trademarks
control ownership of them. Make all inquiries concerning such trademarks directly to
those companies.
Aastra - 2737-007
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Revision History
The following represents the revision history of this publication:
Revision
Number
Date
Completed
Point of Contact
Description
2737-007
12.2009
Bev Marsh
•
Updates for Pointspan 5.4.
and 5.5
•
Intercom
•
Dynamic Agent Sign-on
•
SIP Virtual Workstation
•
Call Mark
•
Night Service
•
Overflow
•
Call Force
•
Multi-Ring
•
Updates for Pointspan 5.3.
•
Rename Expansion
Modules.
•
Updates for Pointspan 5.2.
•
Add BLF.
•
Add Expansion Modules.
•
ACD Agent Statistics key.
•
ACD Queue Depth key.
•
Rename phone to 6757i
•
Updates for Pointspan 5.1.
•
Add Auto Dial.
•
Add ACD Features.
•
Emergency call handling
for remote SIP workers is
added.
2737-006
2737-005
27373-004
iv
04.2009
02.2009
02.2008
Bev Marsh
Aastra Technical
Publications – bhm
Aastra Technical
Publications - bhm
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Revision
Number
Date
Completed
2737-003
10.2007
Point of Contact
Description
Aastra Technical
Publications - bhm
•
Updates for firmware
release 2.1.1.71.
•
New Speed Dial List.
•
No emergency 911
support for Remote SIP
Worker.
•
Add Bridged Line
Appearance section.
•
Speed Dial Edit Feature
available at later date.
2737-002
09.2007
Aastra Technical
Publications - bhm
Update for 2.1.0.2145.
2737-001
06.2007
Aastra Technical
Publications - bhm
Initial release of this
publication.
Firmware release 2.1.0.2145.
6757i Product
Product Liability
Aastra Telecom will not accept liability for any damages and/or long distance charges,
which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom will not be liable
for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary
programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
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Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished here under (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and
other confidential or proprietary information of Seller. In no event shall Seller or its
suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information,
other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.
Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1)
year period from the date of original purchase. If there is a defect or malfunction, Aastra
Telecom shall, at its option, and as the exclusive remedy, either repair or replace the
telephone set at no charge, if returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may
contain refurbished materials. If it is necessary to replace the telephone set, it may be
replaced with a refurbished telephone of the same design and color. If it should become
necessary to repair or replace a defective or malfunctioning telephone set under this
warranty, the provisions of this warranty shall apply to the repaired or replaced telephone
set until the expiration of ninety (90) days from the date of pick up, or the date of
shipment to you, of the repaired or replacement set, or until the end of the original
warranty period, whichever is later. Proof of the original purchase date is to be provided
with all telephone sets returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment
of any particular telephone company. This warranty does not extend to damage to
products resulting from improper installation or operation, alteration, accident, neglect,
abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in
your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising from
the customer’s use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or bought
for use primarily for personal, family or household purposes. This warranty sets forth the
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entire liability and obligations of Aastra Telecom with respect to breach of warranty, and
the warranties set forth or limited herein are the sole warranties and are in lieu of all other
warranties, expressed or implied, including warranties or fitness for particular purpose
and merchantability.
Warranty Repair Service
Should the set fail during the warranty period, contact the Aastra Customer Service
Center (CSC) at 1-800-729-1872.
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Table of Contents
7th Edition (March 3, 2011) ........................................................................................ iii
Contact Information .................................................................................................... iii
What to Expect when Contacting Company ............................................................... iii
Trademarks and Acknowledgements .......................................................................... iii
Revision History .......................................................................................................... iv
6757i Product ...................................................................................................................... v
Product Liability........................................................................................................... v
Software License Agreement ....................................................................................... v
Limited Warranty ........................................................................................................ vi
Exclusions ............................................................................................................. vi
Warranty Repair Service ............................................................................................ vii
About This Publication ........................................................................................................ xix
Overview ................................................................................................................... xix
Audience.................................................................................................................... xix
Terms and Definitions ............................................................................................... xix
References .................................................................................................................. xx
Chapter 1 Introduction .......................................................................................................... 1
Overview............................................................................................................................. 1
The Aastra 6757i IP Phone ................................................................................................. 1
Phone Features ....................................................................................................... 2
General Requirements............................................................................................ 2
Headset/Handset Connection .............................................................................................. 2
Handset .................................................................................................................. 2
Headset (Optional) ................................................................................................. 3
Chapter 2 Getting Started ..................................................................................................... 5
Installation and Setup.......................................................................................................... 5
Startup Sequence .......................................................................................................... 5
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Configuration and Updates .................................................................................... 6
Language Packs ..................................................................................................... 6
Configuration Complete ........................................................................................ 7
Idle State Screen .................................................................................................... 7
Incomplete Configuration ...................................................................................... 7
No Service Message............................................................................................... 7
Network Disconnected........................................................................................... 7
6757i Keys and Functions................................................................................................... 8
Key Description............................................................................................................ 8
Programmable Softkeys ............................................................................................. 10
Features and Key Labels ...................................................................................... 10
Softkey Display .......................................................................................................... 14
“State-based” Softkey Display............................................................................. 15
Connected Call Display ....................................................................................... 16
Line and Call Appearance Keys ................................................................................. 16
Line/Call Appearance Hard Keys ........................................................................ 17
Top and Bottom Softkeys as Line/Call Appearances .......................................... 17
Line/Call Appearance Softkey Status Icons ........................................................ 19
Status Lamps for Line and Call Appearances ...................................................... 20
Speaker and MWI Status Lamps ................................................................................ 20
Speaker Lamp ...................................................................................................... 20
Message Waiting Indicator Lamp ........................................................................ 20
Volume Key ............................................................................................................... 20
Call Timer .................................................................................................................. 21
Mute ........................................................................................................................... 22
Chapter 3 Customize your Phone ....................................................................................... 23
Options List....................................................................................................................... 23
Access the Options List .............................................................................................. 24
Preferences Menu ............................................................................................................. 25
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Tones .......................................................................................................................... 25
Display ....................................................................................................................... 27
Auto Dial/Speed Dial Edit.......................................................................................... 30
Configure an Auto Dial Softkey .......................................................................... 30
Live Dialpad ............................................................................................................... 32
Set Audio .................................................................................................................... 33
Set the Audio Option and Headset Volume ......................................................... 34
Time and Date ............................................................................................................ 35
Time Server ......................................................................................................... 35
Set Time and Date Manually ............................................................................... 35
Language .................................................................................................................... 39
Phone Status Menu ........................................................................................................... 40
User Password................................................................................................................... 42
Administrator Menu .......................................................................................................... 43
Restart Phone .................................................................................................................... 43
Phone Lock ....................................................................................................................... 44
Chapter 4 Call Handling ...................................................................................................... 47
Place a Call ....................................................................................................................... 47
Receive a Call ................................................................................................................... 48
Answer an Incoming Call ........................................................................................... 48
Ignore a Call ............................................................................................................... 49
Connected Call ........................................................................................................... 49
One Directory Number Assigned to Multiple Phones ...................................................... 49
Example ............................................................................................................... 49
Calls on Hold with BLA............................................................................................. 50
Callers List and Redial List ........................................................................................ 50
Handle Calls Using the Speaker ....................................................................................... 51
Handle Calls Using a Headset........................................................................................... 51
End a Call.......................................................................................................................... 52
Emergency Call Handling for Remote SIP Workers ........................................................ 52
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Chapter 5 Phone Features ................................................................................................... 53
Overview........................................................................................................................... 53
Hold .................................................................................................................................. 53
Place a Call on Hold ................................................................................................... 53
Retrieve a Held Call ................................................................................................... 54
Automatic Hold .......................................................................................................... 54
Manage Multiple Calls on Hold ................................................................................. 54
Do Not Disturb.................................................................................................................. 55
Transfer ............................................................................................................................. 55
Unannounced Transfer ............................................................................................... 55
Announced Transfer ................................................................................................... 56
Conference ........................................................................................................................ 57
Establish the Conference ............................................................................................ 57
Release a Conferenced Party ...................................................................................... 59
Conference Two Previously Connected Calls ............................................................ 59
Call Forward ..................................................................................................................... 59
Multiple Call Forward Assignments .......................................................................... 61
Call Mark .......................................................................................................................... 61
Call Park ........................................................................................................................... 62
Park a Call .................................................................................................................. 63
Retrieve a Parked Call ................................................................................................ 63
Call Pickup........................................................................................................................ 63
Call Waiting ...................................................................................................................... 64
Busy Lamp Field/Direct Station Select............................................................................. 65
Example ............................................................................................................... 65
BLF Key ..................................................................................................................... 65
BLF Key Labeling Format ................................................................................... 66
Example: .............................................................................................................. 66
Use the BLF Key ................................................................................................. 66
Hotline .............................................................................................................................. 66
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Intercom ............................................................................................................................ 66
Message Desk Operator .................................................................................................... 67
Voice Mail ........................................................................................................................ 67
Use the Voice Mail Softkey ....................................................................................... 67
RSS Feeds ......................................................................................................................... 68
Use an RSS Feed ........................................................................................................ 68
Emergency Location Identification................................................................................... 69
Hear your Emergency Location Identifier.................................................................. 69
CLASS Services Remote Access for SIP Stations and Trunks ........................................ 70
Empty Key ........................................................................................................................ 70
Chapter 6 Callers List and Redial List ............................................................................... 71
Callers List ........................................................................................................................ 71
Callers List Display .................................................................................................... 71
Callers List Functions................................................................................................. 72
Missed Calls Indicator ................................................................................................ 73
Access Missed Calls ............................................................................................ 73
Delete Entries in the Callers List ................................................................................ 73
Exit the Callers List .................................................................................................... 74
Redial ................................................................................................................................ 74
Last Number Redial.................................................................................................... 74
Redial List .................................................................................................................. 74
Chapter 7 Speed Dial List ..................................................................................................... 77
Speed Dial List.................................................................................................................. 77
Speed Dial List Functions .......................................................................................... 77
Chapter 8 ACD Features ..................................................................................................... 89
Sign On/Off....................................................................................................................... 89
Sign On/Off Lamp Status ........................................................................................... 89
Sign On State .............................................................................................................. 90
Sign On ....................................................................................................................... 90
Sign Off............................................................................................................................. 92
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Hands-Free Auto Answer (HFAA) ................................................................................... 93
Wrap-up ............................................................................................................................ 93
Cancel Wrap-up.......................................................................................................... 94
Work ................................................................................................................................. 94
Timed Work ............................................................................................................... 94
Call Record ....................................................................................................................... 95
Unavailable ....................................................................................................................... 95
Unavailable Options ................................................................................................... 96
Supervisor Alert ................................................................................................................ 97
Message Recall ................................................................................................................. 98
View Messages ........................................................................................................... 99
Transact............................................................................................................................. 99
Unknown Code .................................................................................................. 101
Agent Statistics ............................................................................................................... 101
Use the Agent Statistics Key .................................................................................... 102
Queue Depth ................................................................................................................... 103
Use the Queue Depth Key ........................................................................................ 103
Supervisor Functions ...................................................................................................... 103
Night Service ............................................................................................................ 103
Overflow................................................................................................................... 104
Call Force ................................................................................................................. 104
Chapter 9 Directories ......................................................................................................... 105
Directories....................................................................................................................... 105
Directory Types ........................................................................................................ 105
Phone Numbers .................................................................................................. 105
Directory Lookup and Dial ................................................................................ 105
Add an Entry to the Speed Dial List .................................................................. 107
Edit the Number before you Dial ....................................................................... 108
Exit a Directory.................................................................................................. 108
DLS (PBX) Directory............................................................................................... 109
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Find an Entry and Dial the Number ................................................................... 109
Edit the Number before you Dial ....................................................................... 109
Add an Entry to the Speed Dial List .................................................................. 109
Exit a Directory.................................................................................................. 109
Corporate Directory (Exchange/Active)................................................................... 109
Find an Entry and Dial the Number ................................................................... 109
Edit the Number before you Dial ....................................................................... 109
Add an Entry to the Speed Dial List .................................................................. 109
Exit a Directory.................................................................................................. 110
Contacts Directory.................................................................................................... 110
First Time Login and Subsequent Logins .......................................................... 110
Outlook Contacts Phone Numbers ..................................................................... 110
The Dial Softkey and the Display Softkey ........................................................ 110
Access the Contacts Directory ........................................................................... 111
Edit the Number before you Dial ....................................................................... 113
Add an Entry to the Speed Dial List .................................................................. 113
Exit Outlook Contacts........................................................................................ 113
Security and the Logout Softkey........................................................................ 113
Reset Softkey ..................................................................................................... 114
Chapter 10 Multi-Ring ....................................................................................................... 115
Overview......................................................................................................................... 115
Multi-Ring Status............................................................................................................ 115
Bridged Line Appearance Lines ............................................................................... 115
Multi-Ring on more than One Line .......................................................................... 115
Remote Access................................................................................................................ 116
Using Remote Access............................................................................................... 116
Multi-Ring Call Answer Confirmation .................................................................... 117
Chapter 11 Virtual Workstation ....................................................................................... 119
Overview......................................................................................................................... 119
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Sign-On ........................................................................................................................... 120
Sign-Off .......................................................................................................................... 122
Return to Host Configuration ................................................................................... 122
Change to your Profile when another User is Signed On ......................................... 123
Change your Station Password ................................................................................. 125
Appendix A Optional Expansion Modules ....................................................................... 127
Expansion Modules......................................................................................................... 127
Model M670i ............................................................................................................ 127
Model M675i ............................................................................................................ 128
Column Display Format..................................................................................... 129
Using the M675i ....................................................................................................... 130
Appendix B Troubleshooting ............................................................................................ 133
Index ..................................................................................................................................... 135
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Table of Figures
Figure 1. 6757i IP Phone ........................................................................................................... 1
Figure 2. Headset and Handset Connection .............................................................................. 3
Figure 3. Keys and their Functions............................................................................................ 8
Figure 4 Multi-Ring on Multiple Lines Display.................................................................... 116
Figure 5. Model M670i Expansion Module .......................................................................... 127
Figure 6. Model M670i Keys ................................................................................................ 128
Figure 7. A 6755i with an M670i Expansion Module (Max 1 per phone) ............................ 128
Figure 8. Model M675i Expansion Module .......................................................................... 129
Figure 9. M675i Page 1 Screen ............................................................................................. 130
Figure 10. A 6757i with an M675i Expansion Module (Max 1 per phone) ......................... 131
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About This Publication
Overview
This guide explains how to use the basic features of your new 6757i IP phone. The
features assigned to your phone were chosen by your system administrator according to
the requirements of your organization; therefore, you may not have access to all the
features presented in this document.
Audience
This publication is intended for any user of the 6757i IP phone.
Terms and Definitions
Term
Definition
DLS
Directory Lookup Service on the Pointspan System.
IP
Internet Protocol (IP) is a data-oriented protocol used for
communicating data across a packet-switched network.
IP Address
An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on
the IP address of the destination. The format of an IP address
is a 32-bit numeric address written as four numbers separated
by periods. Each number can be zero to 255.
For example, 10.160.10.240 could be an IP address.
Aastra - 2737-007
MAC Address – Media
Access Control
A number located on the white sticker on the bottom of the
phone that serves as a name for each phone.
SIP – Session Initiation
Protocol
The protocol for VOIP and other text and multimedia sessions,
such as instant messaging, video, online games and other
services.
VoIP – Voice Over IP
A technology that allows you to make telephone calls using a
broadband Internet connectfion instead of a regular (or analog)
phone line.
xix
About This Publication
References
The following publications provide additional information for the 6757i IP phone.
xx
Title
Description
Aastra Model 6757i
Installation Guide
Installation and set-up instructions, general features and
functions, and basic options list customization. This
guide is included in the box with your phone.
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6757i IP Phone User Guide for SPN
Chapter 1
Introduction
Overview
The 6757i IP telephone provides communications over an IP Network using the SIP IP
telephony protocol. The 6757i has all the features of a regular business phone, and more,
allowing you to place and receive calls, transfer, conference and more.
The Aastra 6757i IP Phone
Figure 1. 6757i IP Phone
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1
Chapter 1, Introduction
Phone Features
•
11-line graphical LCD screen (144 x 128 pixels) with white backlight.
•
12 multi-functional softkeys.
–
6 Top Keys: Static programmable softkeys – (up to 10 programmable functions).
–
6 Bottom Keys: State-based programmable softkeys - (up to 20 programmable
functions).
•
4 line/call appearance keys with corresponding status lamps.
•
Supports up to 9 lines.
•
Full-duplex speaker for handsfree calls.
•
Headset support (modular connector).
•
Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with
your computer.
General Requirements
The 6757i requires the following environment:
•
A SIP-based IP PBX system or network installed and running with a SIP account
created for the 6757i.
•
Access to a Trivial File Transfer Protocol (TFTP) server.
•
Ethernet/Fast Ethernet LAN (10/100mb).
•
Category 5/5e straight through cabling.
•
Power Options:
–
Power over Ethernet (PoE) 802.3af
–
Inline power injector – An optional accessory necessary only if your network
provides no inline power.
–
AC power adapter, included with the phone.
Headset/Handset Connection
Handset
. Insert one end of handset
Turn the phone over and locate the handset jack marked
cord into the jack until it clicks into place. Then route the handset cord through the
groove as shown in the illustration below. Attach the handset to the other end of the
handset cord.
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6757i IP Phone User Guide for SPN
Headset (Optional)
. Insert the headset cord
Turn the phone over and locate the headset jack marked
into the jack until it clicks into place. Then route the headset cord through the groove as
shown in the above illustration.
Figure 2. Headset and Handset Connection
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Chapter 1, Introduction
4
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6757i IP Phone User Guide for SPN
Chapter 2
Getting Started
Installation and Setup
If your system administrator has not already setup your 6757i, please refer to the Aastra
Model 6757i Installation Guide for basic installation and physical setup.
•
Your system or network administrator manages the configuration and updates for the
IP phones on the configuration server.
•
New updates to your phone can be automatically scheduled from the server by your
system administrator. Automatic updates are scheduled during non-business hours or
slow call periods.
Startup Sequence
The 6757i automatically begins the startup sequence as soon as it is connected. The
phone goes through this process the first time you plug in your phone and every time you
restart your phone. The following screens display:
15%
LLDP
Other startup screens will only appear the first time you connect your phone, or if your
phone has been set back to factory defaults.
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5
Chapter 2, Getting Started
Configuration and Updates
The 6757i then checks settings and looks for new configuration and firmware updates on
the configuration server. If a new update is found, the phone displays the update it is
installing (either "Updating Config" or "New Firmware"). This process could take a few
moments while the configuration server downloads the latest updates.
45%
Updating Config
50%
Checking for Firmware...
Do not unplug the phone!
Do not unplug or remove power from the phone while it is restarting.
Language Packs
If language packs were loaded to your phone by your System Administrator, the
following screen displays during startup.
70%
Downloading
Language Packs
6
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6757i IP Phone User Guide for SPN
Configuration Complete
When the configuration update is complete, the phone displays the following screens:
92%
DSP
80%
Network
94%
SIP
Done
Idle State Screen
The idle state screen displays when your 6757i startup process is completed.
L1
978-333-1001
Mon Mar 31 3:23pm
Forward
DND
Voice Mail
Callback
Call Return
More
Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension or user
name at the end of the start up sequence instead of an Idle state screen, this indicates the
phone configuration that was downloaded from the configuration server is not complete
or correct. Contact your System Administrator for assistance.
No Service Message
See Appendix B, No Service for information.
Network Disconnected
See Appendix B, Network Disconnected for information.
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7
Chapter 2, Getting Started
6757i Keys and Functions
Figure 3. Keys and their Functions
3 Static Softkeys with Status
Lamps
Message Waiting Status
Lamp
State-Based Softkeys
with Status Lamps
3 Static Softkeys with
Status Lamps
Goodbye Key
Options Key
11-Line Backlit LCD Screen
Hold Key
Redial Key
State-Based Softkeys with
Status Lamps
4 Line Appearances with
Status Lamps
Speaker Key with Status
Lamp
Mute Key with Status Lamp
Volume Adjustment
Keys
Navigation Keys
Key Description
Key
Goodbye
Options
Hold
Redial
8
Description
•
Ends an active call
•
Exits an open list, such as the Options List, without saving
changes.
Accesses a list of options to customize your phone.
Controls the Hold feature.
•
Accesses the Redial list of to 100 previously dialed numbers.
•
Controls the Last Number Redial feature.
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6757i IP Phone User Guide for SPN
Key
Description
Adjusts the volume for the handset, headset, ringer, and speaker.
L4
4 line/call appearance keys.
L3
L2
L1
Speaker
Mute
Activates the Speaker or Headset depending upon audio mode.
Mutes the microphone so that your caller cannot hear you. The
lamp indicator flashes when the microphone is on mute.
Navigation keys:
Up and Down arrows (
):
•
Allow you to view status and text messages on the LCD
display if the message consists of more than one line.
•
Allow you to scroll through menu selections, such as the
Options List.
Right and Left arrows (
Aastra - 2737-007
or
and
):
•
Allow you to view line/call appearances.
•
Allow you to exit and enter a specific option in the Options
list.
•
While editing entries on the display, the LEFT arrow key
erases the character on the left and the RIGHT arrow key sets
(saves) the option.
9
Chapter 2, Getting Started
Key
Description
Top Softkeys – 6 static programmable softkeys displaying at the
top of the LCD screen supporting up to 10 programmable
functions, with corresponding status lamps.
-------------------------------------------------------------------------------Bottom Softkeys - 6 Context-sensitive state-based softkeys
displaying at the bottom of the LCD screen supporting up to 20
programmable functions, with corresponding status lamps.
By default, keys 1 through 6 have no assigned functions. You can
configure all 6 bottom softkeys to perform specific functions.
However, after you lift the handset, there are specific static
softkeys that display and cannot be changed.
Optional Expansion
Modules
•
1 - DIAL - Allows you to dial out on the phone.
•
2 - CONF - Begins a conference call with the active phone.
•
3 - XFER - Transfers the active call to another number.
The M670i or M675i Expansion Module(s) provide an additional
36 softkeys on each M670i Expansion Module, and up to 60
softkeys on each M675i Expansion Module. (The 6757i IP Phone
allows up to 3 expansion modules on each phone).
Programmable Softkeys
The 6757i has the following keys:
•
6 Top softkeys – Static programmable softkeys that support up to 10 programmable
functions, with corresponding status lamps for line appearances.
•
6 Bottom softkeys – Context-sensitive state-based softkeys that support up to 20
programmable functions, with corresponding status lamps for line appearances. See
Softkey Display below.
Features and Key Labels
Softkeys are configured by the system administrator according to the requirements of
your organization. You may or may not have some of the features listed in the table
below.
The 6757i softkeys can be configured for any or all of the following features.
10
Key Name
Key Label
(10-character
display)
Description
Line/Call
Appearances
N.A.
Line/call appearances.
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6757i IP Phone User Guide for SPN
Aastra - 2737-007
Key Name
Key Label
(10-character
display)
Description
Conference
Conf
Establishes a 3-way conference.
Transfer
Xfer
Transfers a call to another party.
Call Forward
Forward
Forwards your calls to another phone.
Call Mark
Mark
Allows you to report an outside call with
poor audio quality using a single feature
button.
Call Park
Call Park
Parks a call.
Call Pickup
Call Pkup
Picks up a call ringing at another phone.
Do Not Disturb
DND
Places the phone in the Do Not Disturb state
and incoming calls do not ring at the phone.
Empty
The softkey is configured to force a blank
No label – An
entry on the IP phone display for a specific
assigned blank
slot in the display. softkey.
Busy Lamp Field
Display is from
Pointspan DLS
Allows you to have a key on your phone that
displays of the status of a voice line
configured on another phone.
Hotline
Hotline
Dials a pre-configured number automatically
either immediately or after a pre-defined
delay.
Intercom
Intercom
Allows you to call other users within the
same Intercom group by selecting the
Intercom line and dialing a one or two-digit
number.
Message Desk
Operator
Msg Desk
Receives calls on behalf of other parties and
forwards the calls to the original destination
mailboxes.
Voice Mail
Voice Mail
Accesses the voicemail system.
Callers List
Callers
Accesses the Callers List.
Speed Dial List
Speed Dial
Accesses a Speed Dial list with 99 entries
available for quick dialing.
DLS (PBX)
Directory
Internal
Accesses the DLS PBX directory.
Exchange (Active)
Directory
Corporate
Accesses the corporate Exchange (Active)
directory.
Contacts Directory
Contacts
Accesses your Outlook Contacts folder.
Combined
Directory
Directory
Accesses any combination of DLS,
Exchange, and Outlook Contacts directories.
11
Chapter 2, Getting Started
Key Name
Key Label
(10-character
display)
Description
RSS
News
RSS feeds such as CNN or ESPN.
Auto Dial
Auto Dial
Dials a user-defined number automatically.
Multi-Ring
Multi-Ring
When a call arrives at a line with multi-ring
activated, the Pointspan system places one
or more multi-ring calls to the destinations
numbers configured on the Multi-ring line.
Virtual
Workstation
Host
New Guest
The SIP Virtual Workstation provides a
common workspace where a SIP phone can
be shared by several users based on the time
of day.
Custom XML
Keys
Custom Label
Your System Administrator can create
customized XML menu services to access on
your phone. These services include things
like weather and traffic reports, contact
information, company info, or stock quotes.
OnOffline
•
Automatic
•
Manual + Agent ID
•
Manual + Agent ID + Password
ACD Features
Sign On/Off
12
Auto Answer
AutoAnswer
The Auto-Answer feature allows the agent to
answer ACD calls without having to press
the switch-hook.
Wrap/Work
Wrap/Work
•
The Work feature is a time period
activated manually by the agent,
allowing for a more flexible time
between ACD calls for paperwork,
filing, or other tasks for which the
Wrap-up time cannot be predicted.
During this time, the agent does not
receive ACD calls.
•
The Wrap-up feature is an optional time
period set up by the System
Administrator that automatically begins
after each ACD call. Wrap-up allows an
agent time to complete paperwork
before a new ACD call.
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6757i IP Phone User Guide for SPN
Key Name
Key Label
(10-character
display)
Description
Unavailable
Un-avail
The Agent Unavailable with Reason Code
feature allows an agent to go into a predefined unavailable state where the agent is
unavailable for taking ACD calls. This
feature provides an alternative for going into
the Work state or Signing off. For example,
reason codes could represent "lunch",
"break", etc. The reason code is captured in
the system database and can be used in
reporting statistics. Your system
administrator has defined the reason codes.
Call Record
Call Record
Allows an agent to manually initiate call
recording, which is particularly valuable
when an agent is dealing with a hostile caller
or an emergency situation, such as a bomb
threat.
Message Recall
Recall
The Message Recall feature allows you to
scroll through messages sent by the
supervisor on the phone display screen,
beginning with the most recent message.
Each message includes the time, date, and
the message number. The maximum
number of messages that can be stored per
agent is a system setting in Centergy
Reporting. When the maximum is reached,
a new message will overwrite the oldest
message.
The key label is
defined by your
system
administrator and
may be different
on your phone.
Supervisor Alert
Alert
The key label is
defined by your
system
administrator and
may be different
on your phone.
Aastra - 2737-007
The Supervisor Alert feature allows agents
to send pre-programmed messages to the
supervisor's call center management screen
(Centergy Reporting).
13
Chapter 2, Getting Started
Key Name
Key Label
(10-character
display)
Description
Transact
Transact
The Transact feature is a part of the
Centergy Reporting system. It allows the
Call Center management to define
information codes that an ACD agent can
use to collect information about the call
using the telephone keypad. The
information collected is stored in a database
that is available for use in statistical analysis.
Examples of Transact use would be to track
product sales, inventory, special events, etc.
The key label is
defined by your
system
administrator and
may be different
on your phone.
Transact codes are provided by the
supervisor or system administrator.
Agent Statistics
Agent Stat
Displays current individual agent statistics
on the LCD display.
Queue Depth
Queue Dep…
Displays the queue depth.
Night Service
Night Svc
Manually activates the pilot’s night call
guide.
Overflow
Overflow
Manually routes all calls in queue to any
overflow pilots.
Call Force
Force
Manually suspends the Work and Wrap for
all agents in the pilot so that they are
available to receive calls.
Supervisor Features
Other Softkeys:
Your system administrator may assign other softkeys with custom labels to your phone
that give you access to custom applications created for your site. Your system
administrator will provide information regarding these special softkeys.
Softkey Display
The idle screen displays when your 6757i is not in use and displays the feature softkeys
configured for your phone. Only 6 of these softkeys can display on the screen at any
given time. If more than 6 features have been configured in the top or bottom sections,
the More softkey displays in the 6th position of the section to allow you to navigate
forward or backward in the softkey display list.
In the following example, 6 features were configured on top softkeys and 7 features were
configured on bottom softkeys of the phone.
14
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6757i IP Phone User Guide for SPN
Main Idle Screen:
Second Screen:
5 softkey features display along with the
More softkey indicating there are more
softkey features to see on both the top and
bottom sections.
•
When you use the More softkey, the
center section of the screen remains the
same.
•
The remaining softkeys display.
•
The More softkey takes you back to
the main screen.
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
Additional feature
softkeys that do
not display on the
main screen
1 Missed Call
06/29/07 2:19pm
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
Outlook
Static
Softkeys
Statebased
Softkeys
The center section
of the screen
remains the same.
More
John Smith
L1
1 Missed Call
06/29/07 02:20pm
Callers
News
More
icon indicates that you have new
The
voicemail messages.
“State-based” Softkey Display
The state-based softkey display at the bottom of the screen changes as the state of the
phone changes. The softkey features display in the first positions and the remaining
softkey features move to the second and third screens as necessary. For this reason, you
should always use the More softkey to see more softkey options. For example:
•
When you lift the handset to dial, the Dial softkey displays in the first position and
the Conf and Xfer keys display, along with the More softkey. The remaining
softkeys move to the next screens.
•
When your phone rings, the Answer and Ignore softkeys display in the first and
second positions, along with the More softkey. The remaining softkeys move to the
next screens.
•
When you are connected to a call, the Drop softkey displays in the first position and
the Conf and Xfer softkeys display, along with the More softkey. The remaining
softkeys move to the next screens.
Feature softkeys such as Call Park and Msg Desk only display when the phone is in the
connected state.
Aastra - 2737-007
15
Chapter 2, Getting Started
The following example shows how the screen changes from the idle state to the
connected state.
Idle Screen
Connected State Screen
Connected State – Screen 2
The main idle screen:
When you are connected to
a call, the Drop softkey
displays.
The remaining softkeys from
the main screen move to the
second screen.
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
Callers
News
Directory
L1
2794
2393
1 Missed Call
06/29/07 2:19pm
John Smith
2794
2393
02:42
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
Drop
Conf
Xfer
Corporate
Internal
More
More
02:42
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
Connected Call Display
A connected call display shows:
•
The current line being used (L1, L2, L3, etc.).
•
The caller ID information (name and number, if available).
•
The timer specific to that call.
Keys
Description
and
These icons display when there is call information either to the left, right
or both sides of the current information you are viewing.
or
These icons display when there is information on the next screen or on the
previous screen.
The call is on hold.
The call is connected.
Mute is activated.
Line and Call Appearance Keys
There can be up to 9 line/call appearances configured on the 6757i:
•
16
Line appearance keys are those with assigned directory numbers.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
•
Call appearance keys are those that are used along with the line appearance keys to
support features such as conference, transfer, and call waiting.
Line/Call Appearance Hard Keys
There are 4 line/call appearance hard keys on the bottom right side of the phone labeled
L1 – L4. The associated lamps indicate the status of the line or call appearance. The
following applies to these keys:
•
L1 is your preferred line and is your primary voice line (extension). Regardless of the
line used on a call, the LCD display returns to the preferred line after a call ends
(incoming or outgoing). The next time the phone goes off-hook, it will select your
preferred line.
•
The L2 key is usually assigned as a supporting call appearance for the L1 line, to
provide another open line to perform Call Transfer, Conference, and Call Waiting.
•
If you have only one directory number on your phone, you can also use any one of
the line keys (L1 – L4) to originate a call. The destination will always display your
directory number as the originator.
•
If a call rings in when you are already on a call, the original call is automatically
placed on hold when you answer the new call.
•
If both the line and call appearance are busy, an incoming call follows the call
forward busy destination. If there is no call forward/busy destination assigned, the
caller hears busy tone.
•
If you have more than one directory number on your phone and want to originate a
call from a specific line is not your preferred line, you must choose the line manually.
Top and Bottom Softkeys as Line/Call Appearances
The top and bottom softkeys can also be programmed as line and call appearances. The
following applies to these keys:
•
Both the main line appearance and the supporting call appearance display on the
screen on the softkeys where they have been assigned. Status icons also display next
to the directory number for these keys.
•
The line appearance and call appearance are usually assigned to adjacent keys.
•
Line/call appearance assignments on these keys are L5 – L9. If you want to originate
a call from one of these keys, you must choose the line manually because your
preferred line is L1.
•
The lamps associated with the line or call appearance both provide status when the
softkeys are in use.
•
Both the line appearance and the associated call appearance(s) display the directory
number assigned to the line appearance.
•
Either one of the keys can be used to place a call from that directory number. The
destination will always display the directory number of the line appearance as the
originating directory number.
Aastra - 2737-007
17
Chapter 2, Getting Started
•
If both the line and call appearance are busy, an incoming call follows the call
forward busy destination. If there is no call forward/busy destination assigned, the
caller hears busy tone.
•
Bottom state-based softkeys assigned as line/call appearances will move to the
subsequent screens along with the other feature softkeys according to the state the
phone is in.
•
If call rings in on line/call appearance softkeys that do not display on the first screen
of the phone, you can go off-hook and the call is automatically answered. If you want
to view the actual line appearance softkey, you must use the More softkey to go to
the screen where the softkeys are displayed.
The following illustrates softkeys as line/call appearances in the idle state and the
connected state.
Idle State Display
Connected State Display
Line/Call Appearances assigned to the top static softkeys:
L5 is the Line
Appearance for
2205.
L6 is the
associated call
appearance for L5.
Callers
2205
2205
L1
Internal
Corporate
More
John Smith
1 Missed Call
06/29/07 2:19pm
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
L5 is connected.
L6 remains idle until
needed for Transfer,
Conference, or Call
Waiting.
Callers
2205
2205
L5
L5 is connected to
2398.
Internal
Corporate
More
Mary Jones
2398
John Smith
05:01
Drop
Conf
Xfer
More
Line/Call appearances assigned to the bottom state-based softkeys:
18
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6757i IP Phone User Guide for SPN
Idle State Display
Connected State Display
In this example, L7 and L8 do not display
on the main screen, so the More softkey
must be used even when a call is ringing in
or connected to that line.
In the connected state, L7 - 2206 does not
show on the main screen. The main screen
only shows that you are connected on L7.
You must use the More softkey to see the
softkeys for L7 - 2206.
L7 and L8 do not display
on the main screen when
the phone is idle. This is
screen 2.
Callers
2205
2205
L1
1 Missed Call
06/29/07 2:19pm
L7 is the Line
Appearance for
2206.
L8 is the
associated Call
Appearance for L7,
2206.
Internal
Corporate
More
John Smith
Screen 1:
Callers
2205
2205
Connected on
L7 to 2398
2206
2206
L7
Internal
Corporate
More
Mary Jones
2398
John Smith
05:01
More
Drop
Conf
Xfer
More
Screen 2:
Callers
2205
2205
L7
Mary Jones
2398
Internal
Corporate
More
John Smith
L7 is connected
05:01
DND
Voice Mail
Speed Dial
2206
2206
Line/Call Appearance Softkey Status Icons
Softkey Line/Call Appearance Status Icons
Activity
Aastra - 2737-007
Icon
Description
Idle
No call activity for the line/call appearance softkey.
Connected
On steady when a call is connected on this line/call
appearance softkey. The equivalent on a line/call
appearance hard key is a solid lamp.
Ringing
Flashes slowly when a call is ringing in on this line/call
appearance softkey. The equivalent on a line/call
appearance hard key is a fast flashing lamp.
19
Chapter 2, Getting Started
On Hold
Flashes slowly when a call is on hold on this line/call
appearance softkey. The equivalent on a line/call
appearance hard key is a slow flashing lamp.
Status Lamps for Line and Call Appearances
Line/Call appearance hard keys L1 – L4 have green lamps. Line/call appearances
assigned to softkeys have red lamps.
Activity
Lamp
Description
Idle
Off
No call activity on this line/call appearance.
Connected
Solid
A call is connected to the phone on this line/call
appearance.
Ringing
Fast Flash
A call is ringing in on this line/call appearance.
On Hold
Slow Flash
A call is on hold on this line/call appearance.
Speaker and MWI Status Lamps
The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.
Speaker Lamp
The speaker lamp is located beside the Speaker key.
Speaker LED Status
Description
On Solid
You are in Speaker mode.
Slow Flash
You are in Headset mode.
Message Waiting Indicator Lamp
The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.
MWI LED Status
Description
Slow Flash
You have a new message (s).
Rapid Flash
You have an incoming call.
Even Flash
One or more calls are on hold.
Volume Key
You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume
key.
20
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6757i IP Phone User Guide for SPN
Step
Action
Result
Set Ringer Volume:
1.
Leave the handset in the cradle.
2.
Press the Volume key
.
The Ringer displays on the screen and
you hear the current ringer volume.
You can also set the volume to OFF.
Set Handset Volume:
1.
Lift the handset
2.
Press the Volume key
You hear dial tone at the current sound
level.
.
The Handset volume indicator displays
on the screen. The handset remains at
this volume until it is adjusted again.
Set Headset Volume:
1.
Press the Volume key
while on a call.
The Headset volume indicator displays
on the screen. The headset remains at
this volume until it is adjusted again.
Set Speaker Volume:
1.
Press the Volume key
while on a call and talking on the
Speaker.
The Speaker volume indicator displays
on the screen. The speaker remains at
this volume until it is adjusted again.
Call Timer
This timer displays the elapsed time of a call.
Aastra - 2737-007
21
Chapter 2, Getting Started
Mute
You can use the Mute key in any audio mode.
Step
Action
Result
Activate the Mute feature:
1.
During a call:
•
The red Mute lamp flashes slowly.
Press the Mute key.
•
The microphone icon
on the screen.
•
You can hear the caller.
•
The caller cannot hear you.
If you place a muted call on hold, the
phone automatically takes the call off
mute when you reconnect to the call.
Callers
News
Directory
L1
displays
Corporate
Internal
More
John Smith
Mary Jones
2394
00:45
Drop
Conf
Xfer
More
Deactivate the Mute feature:
1.
22
Press the Mute key again.
Mute is deactivated.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Chapter 3
Customize your Phone
Options List
You can customize your phone using the Phone User Interface (UI) and the Options List.
The Options List is a list of configuration options for your phone. The Options key
allows you to access the list.
The following table shows the phone options you can access with the Phone UI. Options
requiring an administrator password are indicated.
If you make changes from the default settings, they are permanent until you change them
again.
Main Menu Options
Sub-menu Options
Description
Preferences
Tones
Sets ring tone and tone set preferences.
Display
Sets the contrast level and backlight for the
phone display.
Auto Dial/Speed Dial
Edit
Allows the user to configure an Auto Dial
softkey.
Live Dialpad
Controls the Live Dialpad feature. This
feature is set to ON by default.
Set Audio
Sets the audio type used to handle calls
your calls. The audio mode is set to
Speaker by default. It also set the headset
microphone volume.
Time and Date
Sets the time and date on the phone.
Language
The language option has been pre-defined
as English.
IP and MAC Addresses
Displays the IP and MAC addresses.
LAN Port
Displays LAN Port information.
PC Port
Displays PC port information.
Firmware Info
Displays the current firmware used by the
phone.
Phone Status
Aastra - 2737-007
User Password
Sets the user password on the phone.
Administrator Menu
Administrator functions requiring an administrator password.
23
Chapter 3, Customize your Phone
Main Menu Options
Sub-menu Options
Description
Restart Phone
Restarts the phone.
Phone Lock
Locks and unlocks the phone.
Access the Options List
Step
1.
Action
Result
Press the Options key.
The Options List displays.
Options List
1.Preferences
2.Phone Status
3.User Password
4.Administrator Menu
Select
Done
2.
•
Press or
to scroll through the
list of 6 options.
•
Press Select or
The corresponding option screen
displays.
.
Or
•
Press the menu item number to go
directory into the option.
Exit and save changes:
1.
Press the Done or Quit softkey at any
time.
The change is saved and you return to
the previous screen.
Cancel changes:
1.
•
Press the Cancel softkey.
Or
•
Press
until the main screen
displays.
Or
•
24
Press the Goodbye key.
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6757i IP Phone User Guide for SPN
Exit the Options list:
1.
Press the Goodbye key or the Options
key from any menu.
The idle screen displays.
Preferences Menu
Tones
Step
Action
Result
Ring Tone:
Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is
the default.)
1.
Go to Options > Preferences.
2.
Press Select or
.
The Preferences menu displays. The
Tones option is the default.
3.
Press Select or
.
The Tones menu displays.
Tones
1.Ring Tone
2.Tone Set
Select
Done
4.
Press Select or
.
The Ring Tone screen displays.
Ring Tone:
3
4
5
Silent
Cancel
Done
Aastra - 2737-007
25
Chapter 3, Customize your Phone
Step
Action
Result
5.
Press or
until you find the
desired ring tone.
As you navigate through the list, each
tone plays.
6.
Press Done.
Ring tone is saved.
Tone Sets:
Provides country-specific tone set options for call progress tones. (The US tone set is the
default.)
1.
Go to Options > Preferences > Tones.
2.
Press
to select Tone Set.
Tones
1.Ring Tone
2.Tone Set
Select
Done
3.
Press Select or
.
The Tones Set screen displays. US is
the default.
Tone Set
Italy
Mexico
UK
US
Cancel
Done
26
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6757i IP Phone User Guide for SPN
Step
4.
Action
Press
Result
or
to change the tone set.
Valid values are:
• Australia
•
Europe
•
•
France
Germany
•
Italy
•
Mexico
•
UK
US (Default)
•
5.
Press Done.
The Tone Set option is saved.
Display
The Display option provides 8 contrast settings that brighten or darken the display. You
can also turn the backlight on or off or set it to go out after a pre-defined length of time.
Step
Action
Result
Contrast Level:
1.
Go to Options > Preferences >
Display.
2.
Press Select or
.
The Display options screen displays
and Contrast Level is the first option.
Display
1.Contrast Level
2.Backlight
Select
Done
Aastra - 2737-007
27
Chapter 3, Customize your Phone
Step
3.
Action
Result
Press Select or
.
The Contrast Level screen displays.
Contrast Level
Contrast Level:
Cancel
Done
4.
Use
5.
Press Done.
and
to set the contrast level.
The choice is saved.
Backlight:
1.
Go to Options > Preferences >
Display.
2.
Press
to select Backlight.
Display
1.Contrast Level
2.Backlight
Select
Done
3.
Press Select or
.
The Backlight screen displays.
Backlight
Off
On
Auto
Cancel
Done
28
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Step
Action
4.
Use and
option.
5.
Press Done.
Result
to set the backlight
The choice is saved.
Backlight on Auto:
You can set the backlight to automatically turn off when the phone is idle after a specified
length of time in seconds. You can reactivate the backlight by pressing any key.
1.
Set the Backlight option to Auto.
The Advanced softkey displays.
Backlight
Off
On
Auto
Advanced
Cancel
Done
2.
Press the Advanced softkey.
The Backlight On Time screen
displays. 10 seconds is the default
timer.
Backlight On Time
10 seconds
Backspace
Clear
3.
•
Cancel
Done
Press the Backspace softkey to
erase a digit.
Or
•
4.
Aastra - 2737-007
Press the Clear softkey to
completely clear the field.
Press Done.
The Backlight setting is saved.
29
Chapter 3, Customize your Phone
Auto Dial/Speed Dial Edit
The Auto Dial/Speed Dial Edit feature allows you to configure an Auto Dial softkey on
your phone. Programmable Auto Dial softkeys are pre-assigned and are labeled “Auto
Dial.” The following applies to this feature:
•
This feature is NOT related in any way to your Speed Dial List and the Speed Dial
softkey.
•
You cannot edit a Speed Dial List entry using this option.
Configure an Auto Dial Softkey
Step
Action
Result
1.
Go to Options > Preferences.
2.
Press Select or
3.
Press
4.
Press Select or
.
to go to Speed Dial Edit.
.
•
The Speed Dial Edit screen
displays.
•
All programmable Auto Dial
softkey lamps flash.
Internal
Corporate
Contacts
Speed Dial Edit:
Directory
News
More
Press SD button
Forward
Voice Mail
Call Pkup
Auto Dial
Auto Dial
More
Softkey lamps such as Voice Mail will
be on steady, but are not programmable
as Auto Dial softkeys.
30
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Step
5.
Action
Result
Press the Auto Dial softkey to edit.
The edit screen displays.
Internal
Corporate
Contacts
Enter Name:
Auto Dial
Enter Number:
Directory
News
More
Line: 1
Save
Backspace
abc
Remove
Cancel
The Line number is the default line that
the phone uses to dial the number.
6.
Use the Backspace softkey to change
the name text from “Auto Dial” to your
text choice.
The
key backspaces, but does not
erase the text.
The new name displays.
Internal
Corporate
Contacts
Enter Name:
Edward
Enter Number:
Directory
News
More
Line: 1
7.
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Enter the number including any access
numbers.
Save
Backspace
abc
Remove
Internal
Corporate
Contacts
Enter Name:
Edward
Enter Number:
814805556666
Line: 1
Directory
News
More
Save
Backspace
abc
Remove
Cancel
Cancel
31
Chapter 3, Customize your Phone
Step
8.
Action
Result
Press Save.
The Entry Saved message displays.
Internal
Corporate
Contacts
Directory
News
More
Entry Saved
OK
9.
Press OK.
10.
Do NOT use the Remove softkey. This
softkey will remove the entire Auto
Dial entry which requires
administrative access to restore.
The main screen displays.
Internal
Corporate
Contacts
Enter Name:
Edward
Enter Number:
814805556666
Line: 1
Directory
News
More
Save
Backspace
abc
Remove
DO NOT
USE!
Cancel
Live Dialpad
This option controls the Live Dialpad feature.
•
Live Dialpad feature ON (Default) - The phone automatically selects a line/call
appearance and turns the speaker on as soon as a dial pad key is pressed. If the
number is not completed, the phone will time out, go to the busy state, and play busy
tone until you disconnect by using the Goodbye key or hang up.
•
Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and
can be edited using the Backspace softkey. When the handset is lifted or the speaker
key pressed, the number automatically dials.
Step
1.
32
Action
Result
Go to Options > Preferences > Live
Dialpad
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6757i IP Phone User Guide for SPN
Step
2.
Action
Press Select or
Result
.
The Live Dialpad screen shows current
status. The default is ON.
Live Dialpad
Live Dialpad is
ON
Change
3.
Press the Change softkey to toggle
between OFF and ON.
4.
Press Done.
Cancel
Done
The change is saved.
Set Audio
The Set Audio option provides 4 audio combinations for maximum flexibility for
handling calls. Incoming audio can be set to one of the following options:
Option
Description
Speaker
(Default)
The default setting. Calls are placed or received using the
handset or speaker.
Use the Speaker key to switch between handset and speaker.
Headset
Place or receive calls using a headset.
Use the Speaker key to switch between the headset and
handset.
Lift the handset to switch from the headset to the handset.
Speaker/Headset
Incoming calls go directory to the speaker.
Use the Speaker key to switch between the speaker, headset,
and handset.
Lift the handset at anytime to switch back to the handset from
either the speaker or the headset.
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33
Chapter 3, Customize your Phone
Option
Description
Headset/Speaker
Incoming calls go directly to the headset.
Use the Speaker key to switch between the speaker, headset,
and handset.
Lift the handset at anytime to switch back to the handset from
either the headset or the speaker.
Set the Audio Option and Headset Volume
Step
1.
Action
Result
Go to Options > Preferences > Set
Audio.
The Set Audio screen displays.
Set Audio
1.Audio Mode
2.Headset Mic Volume
Select
Done
2.
Press Select or
.
The Audio Mode screen displays.
Speaker mode is the default.
Audio Mode
Speaker
Headset
Speaker/Headset
Headset/Speaker
Cancel
Done
3.
Use
and
4.
Press Done.
to reset the audio option.
The change is saved. You return to the
Set Audio menu.
Headset Microphone Volume:
1.
34
Go to Options > Preferences > Set
Audio.
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6757i IP Phone User Guide for SPN
Step
2.
Action
Result
Press to select Headset Mic
Volume.
Set Audio
1.Audio Mode
2.Headset Mic Volume
Select
Done
3.
Press Select or
.
The Headset Mic Volume screen
displays.
Headset Mic Volume
Low
Medium
High
Cancel
Done
4.
Press
or
5.
Press Done.
or to select the volume.
The change is saved.
Time and Date
This option sets the date and time on the phone, but can be overwritten by the time server
when the phone is restarted.
Time Server
The phone acquires the time and date from the time server. The time server is already
assigned, and this option requires an administrator password. Talk to your administrator
if your phone has any difficulty with the date and time.
Set Time and Date Manually
If you set the time manually, the phone will not try to synchronize the time with the time
server until the next time the phone is restarted.
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35
Chapter 3, Customize your Phone
Step
Action
1.
Go to Preferences > Time and Date.
2.
Press Select or
.
The Time and Date menu displays.
Time and Date
1.Time Zone
2.Daylight Savings
3.Time Format
4.Date Format
Select
Done
Time Zone:
Sets the current time zone. US-Central is the default.
1.
Go to the Time Zone option.
2.
Press Select or
.
Time Zone
US-Alaska
US-Aleutian
US-Central
US-Eastern
United States
Cancel
Done
3.
Press or
time zone.
4.
Press Done.
to scroll to the desired
Daylight Savings Time:
Sets daylight savings time. Automatic is the default.
1.
36
Go to the Daylight Savings option.
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6757i IP Phone User Guide for SPN
Step
2.
Action
Press Select or
.
Daylight Savings
Off
30min summertime
1h
summertime
Automatic
Cancel
Done
3.
Use or to scroll to the desired
daylight savings option.
4.
Press Done to save.
Time Format:
Sets the time format display (12h or 24h clock).
1.
Go to the Time Format option.
2.
Press Select or
3.
Press Change to toggle between 12hour and 24-hour format.
.
Time Format
Time Format:
12h
Change
Done
4.
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Press Done.
37
Chapter 3, Customize your Phone
Date Format:
Sets the date display format.
1.
Go to the Date Format option.
2.
Press Select or
.
Date Format
Mon Jul 23
23-Jul-07
2007-07-23
23/07/2007
Cancel
Done
3.
Press or
date format.
4.
Press Done.
to scroll to the desired
Time Server:
Requires an Administrator Password.
Set Time:
Displays the network time if the Time Server option is enabled and also allows you to set
the time manually.
NOTE:
If you set the time manually, the phone will not try to synchronize the time with the Time
Server until the next time the phone is restarted.
1.
Go to the Set Time option.
2.
Press Select or
.
Set Time
Enter Time:
10:02am
Backspace
AM/PM
3.
38
Cancel
Done
Use the keypad to enter the time.
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6757i IP Phone User Guide for SPN
4.
Press the AM/PM softkey to toggle
between AM and PM.
5.
Press Done.
Set Date:
Displays the network date if the Time Server option is enabled and also allows you to set
the date manually.
NOTE:
If you do set the date manually, the phone will not try to synchronize with the Time
Server until the next time the phone is restarted.
1.
Go to the Set Date option.
2.
Press Select or
.
Set Date
Enter Date (y-m-d):
2007-07-23
Backspace
Cancel
Done
3.
Use the keypad to enter the date in the
format displayed.
4.
Press Done.
Language
This option sets the language for all of the phone display screens. The phone is
permanently set to the English language.
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39
Chapter 3, Customize your Phone
Phone Status Menu
Step
Action
Result
1.
Go to Options > Phone Status.
2.
Press Select or
.
The Phone Status menu displays. The
IP and MAC addresses option is the
first choice.
Phone Status
1.IP&MAC Addresses
2.LAN Port
3.PC Port
4.Firmware Info
Select
Done
IP & MAC Addresses:
1.
Press Select or
.
The IP and MAC addresses for the
phone display.
IP&MAC Addresses
IP Address:
102.70.203.48
MAC Address:
00-08-5D-19-7B-89
Done
2.
40
Press Done.
The Phone State menu displays.
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6757i IP Phone User Guide for SPN
LAN Port:
1.
Go to LAN Port in the menu.
2.
Press Select or
.
The LAN port information displays.
LAN Port
Link State: Link
Negotiation: Auto
Speed: 100M
Duplex: Full
Done
3.
Press Done.
The Phone State menu displays.
PC Port:
1.
Go to PC Port in the menu.
2.
Press Select or
.
The PC Port information displays.
PC Port
Link State: No Link
Negotiation: Auto
Speed: 10M
Duplex: Half
Done
3.
Press Done.
The Phone State menu displays.
Firmware Info:
Aastra - 2737-007
1.
Go to Firmware Info in the menu.
2.
Press Select or
.
The first of the Firmware Info screens
displays.
41
Chapter 3, Customize your Phone
3.
Use to scroll down to the screen that
actually displays the firmware load.
Firmware Info
Application:
Version: 2.1.0.2145
SIP
Done
4.
Press Done.
User Password
This option allows you to change the user password for your phone so that only you can
alter your phone settings, and helps keep your system secure.
Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha
characters are not allowed).
The default password is an empty string "" (field is blank.)
Step
Action
Result
1.
Go to Options > User Password.
2.
Press Select or
.
The Current Password screen displays.
User Password
Current Password:
Enter
Backspace
Clear
Quit
If the password has never been set up,
press the Enter softkey and continue
with password setup.
42
3.
Enter the current user password.
4.
Press Enter.
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6757i IP Phone User Guide for SPN
Step
Action
Result
5.
Enter the new user password.
6.
Press Enter.
7.
Re-enter the new user password.
8.
Press Enter.
9.
Press Quit.
The "Password Changed" message
displays on the screen.
Administrator Menu
The options in this menu are configured by a system administrator and require an
administrator password.
Restart Phone
Occasionally you may be instructed to restart your phone to check for updates from the
configuration server. This option allows you to restart the phone.
Your phone is temporarily out-of-service during the restart and download processes.
Do not unplug or remove power to the phone while it is checking or installing firmware.
Step
Action
Result
1.
Go to Options > Restart Phone.
2.
Press Select or
.
The restart screen displays.
Are you sure you wish
to restart the phone?
Restart
Cancel
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43
Chapter 3, Customize your Phone
Step
3.
Action
Result
Press Restart.
The phone restarts.
Press Cancel to cancel without
restarting the phone.
Phone Lock
You can lock the phone to prevent it from being used or configured.
While the phone is locked, only emergency 911 dialing is permitted.
Step
Action
Result
Lock the Phone:
1.
Go to Options > Phone Lock.
2.
Press Select or
.
The Phone Lock screen displays.
Phone Lock
Lock the phone?
Lock
Cancel
44
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6757i IP Phone User Guide for SPN
Step
3.
Action
Result
Press the Lock softkey to lock the
phone.
The phone locked message displays.
Callers
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Phone is Locked
Tues Jun 5 3:32pm
Forward
DND
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Voice Mail
Speed Dial
More
The red status lamp at the top right of
the phone turns on.
Unlock the Phone:
1.
Press the Options key.
The “unlock the phone” message
displays.
Callers
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News
Internal
Directory
More
To unlock the phone
Password:
Enter
Backspace
Clear
2.
Enter your user password.
Quit
•
The phone is unlocked.
•
The red status lamp at the top right
of the phone turns off.
If the user password has never been set
up, press the Enter softkey without a
password.
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45
Chapter 3, Customize your Phone
46
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6757i IP Phone User Guide for SPN
Chapter 4
Call Handling
Place a Call
You can place a call using one of the following methods.
If you are unable to make calls within certain area codes, check with your system
administrator for any toll restrictions placed on your extension that may restrict your
access to long distance area codes or dialing prefixes.
Step
1.
Action
Dial the number.
Live Dialpad is set to ON by default.
Speaker mode is the default audio
mode. The Speaker turns on
automatically when you dial the
number, and the call is placed.
Handset:
1.
Lift the handset (the phone will automatically select the next available line/call
appearance).
2.
Dial the number.
Speaker Key:
1.
Press the Speaker key.
2.
Dial the number.
Line/Call Appearance Key:
Aastra - 2737-007
1.
Press a line/call appearance key.
2.
Dial the number.
47
Chapter 4, Call Handling
Receive a Call
When a call rings in at your phone, the inbound call screen displays, and the line/call
appearance lamp and the MWI lamp flash.
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Answer
Ignore
More
If you do not see the line/call appearance lamp flashing, the line ringing is a softkey that
is not currently in the display. Use the More softkey to find the ringing line.
Answer an Incoming Call
When a call rings at your phone, only the softkeys needed to answer the call are
displayed on the screen.
If the phone is already connected to a call, pressing the line/call appearance key for the
new incoming call automatically places the connected call on hold and answers the new
call.
If you cannot answer, the call is redirected to a pre-defined destination such as your voice
mailbox.
The Set Audio option is set to “Speaker” by default.
Step
Action
Result
Handsfree operation:
1.
•
Press the Answer softkey.
Or
•
Press the line/call appearance key.
Or
•
48
Press the Speaker key.
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6757i IP Phone User Guide for SPN
Step
Action
Result
Headset:
1.
Press the Speaker key.
Handset:
1.
Lift the handset.
Ignore a Call
Step
1.
Action
Result
While the phone is ringing:
The call will forward to your predefined call forward/busy destination,
usually your voicemail.
Press the Ignore key.
Connected Call
The connected state screen displays when you are talking to someone on the phone. The
softkeys displayed are those you need for handling the call.
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Use the More softkey at any time to view other available softkeys.
One Directory Number Assigned to Multiple Phones
Occasionally, the same directory number is assigned to more than one phone. (This can
be referred to as a Bridged Line Appearance or BLA.)
Example
In the following example, Phone A and Phone B have the same directory number
assigned to a line/call appearance key on both phones. The following applies to call
handling in this situation:
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Chapter 4, Call Handling
Phone A:
•
When Phone A goes off-hook on the line, it takes control of the line and the
associated call appearance.
•
Phone A controls transfer, conference, hold, etc.
•
Phone A shows a green status lamp on the line appearance if the call is on L1-L4.
•
The call appearance lamp will not be lit unless Phone A is involved in transfer,
conference, hold, call waiting, etc.
Phone B:
•
Phone B shows a red status lamp on the shared line appearance key, indicating Phone
A has control of the line.
•
The call appearance lamp will not be lit unless the Phone A is involved in a transfer,
or conference.
•
If Phone B goes off-hook on the line appearance, silence is heard followed by dial
tone because the call is private to Phone A.
•
If Phone B goes off-hook on the associated call appearance, even though the lamp
may not be lit, reorder is heard.
If the shared directory number is assigned to a softkey, status lamps are always red, but
the same rules apply.
Calls on Hold with BLA
•
If Phone A places the call on hold, it can be retrieved by Phone B by pressing the key
of the red flashing lamp on Phone B. (Phone B does not have a Pickup softkey
available at this time because it does not have control of the call.)
•
When Phone B takes control of the call, the line lamp changes to green and the
display changes to reflect the details of the connected call. Phone A immediately
returns to the off-hook display or the idle state display and the red status lamp on that
line indicates Phone B has control of the call.
Callers List and Redial List
50
•
For inbound calls answered by Phone A, Phone B does not show any details of the
call on the screen, but does display “1 Missed Call”, and the call is stored in the
Callers List as a missed call. The opposite applies if the call was answered by Phone
B.
•
For outbound calls originated by Phone A, nothing is stored in the Redial list on
Phone B because Phone A originated the call. The opposite applies if the call is
placed by Phone B.
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6757i IP Phone User Guide for SPN
Handle Calls Using the Speaker
The Speaker allows you to speak to someone without using the handset or headset. The
Set Audio option for your phone is set to “Speaker” by default.
Step
Action
Dial using the speaker:
1.
Press the Speaker key and enter a number from dial tone.
Answer a call using the speaker:
1.
Press the Speaker key or the line/call appearance key.
Switch between the speaker and handset in speaker audio mode:
1.
•
Lift the handset to go back to the handset.
•
Press the Speaker key to switch back to the speaker.
Switch between the speaker and the headset in speaker/headset audio mode:
1.
Press the Speaker key.
Handle Calls Using a Headset
Ensure that you have selected a headset audio mode by accessing the Options list. For
more information on how to set this audio option in your phone, see the Set Audio option
in Appendix A.
Step
Action
1.
Plug the headset into the jack.
2.
Press the Speaker key or the line/call appearance key to get dial tone or to
answer an incoming call.
Depending on the audio mode selected from the Options list, a dial tone or an
incoming call will be received on either the headset or the speaker.
Also see Headset Volume.
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Chapter 4, Call Handling
End a Call
Step
1.
Action
From a connected call:
•
Press the Goodbye key.
Or
•
Press the Drop softkey.
Or
•
Place the handset back on hook.
Emergency Call Handling for Remote SIP Workers
Emergency Call Handling (911 calling) is supported for Remote SIP Workers. Check
with your system administrator if you have any questions.
52
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6757i IP Phone User Guide for SPN
Chapter 5
Phone Features
Overview
Features are configured on your phone according to the needs of your organization. You
may or may not have some of these features.
Hold
Place a Call on Hold
•
You cannot place a call on hold or retrieve a call on hold if you are viewing the
Redial List or Callers List.
•
If you have left a call on hold for a pre-defined period of time (if the option is
configured on your system), the system will ring your phone until you answer the
call. When you answer, you are re-connected to the held party.
•
With multiple calls on hold, or if your held call information is not on the screen, you
can press
or
to view the screen that shows information about the call on hold.
Step
1.
Action
Result
From a connected call:
•
The line/call appearance lamp
flashes slowly.
•
The MWI lamp on the top of the
phone flashes slowly.
•
The Pickup softkey displays.
Press the Hold key.
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2394
2394
Pickup
Conf
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Aastra - 2737-007
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02:42
More
53
Chapter 5, Phone Features
Retrieve a Held Call
Only the phone that placed the call on hold can retrieve the call on hold, unless the held
call is on a directory number that appears on more than one phone.
Step
1.
Action
Press the Line key where the call is on
hold.
•
•
You are reconnected to the call.
The Goodbye key will not retrieve
a held call.
The Hold key will not retrieve a
held call.
Automatic Hold
The 6757i will automatically put your current call on hold when you press a new line
key.
Manage Multiple Calls on Hold
Step
1.
Action
Result
or to scroll through the call
Press
list information.
Connect to an incoming call or re-connect to a call you placed on hold:
1.
•
Press the Pickup softkey.
Or
•
Press the line key.
If the phone is already connected to a call:
1.
54
Press the line key for the new incoming
call.
The current call is automatically placed
on hold, and the new call is answered.
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6757i IP Phone User Guide for SPN
Do Not Disturb
The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is
activated, an incoming call does not ring at the phone. Depending upon your system
configuration, the caller may hear a message to call back later, or the call will forward
directly to your pre-defined call forward busy destination, usually your voicemail. The
DND key toggles this feature on and off.
If the phone shares a line with other phones, only the phone where DND was set is
affected.
Step
Action
Result
Activate Do Not Disturb:
1.
Press the DND softkey.
The “Do Not Disturb” message
displays.
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If you have a missed call status
message from the Caller’s List, the
display alternates between the “1
Missed Call” message and the “Do Not
Disturb” message.
Deactivate Do Not Disturb:
1.
Press the DND softkey.
The feature is deactivated.
Transfer
Unannounced Transfer
When you transfer a call directly to another party and complete the transfer without
consulting with the receiving party, it is called an unannounced transfer.
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Chapter 5, Phone Features
Announced Transfer
When you transfer a call to another party and remain on the line to talk to the other party
before you complete the transfer, it is called an announced transfer. After you consult
with the other party, you can either complete the transfer or go back to the original caller.
Step
Action
Result
Unannounced transfer:
1.
You are connected to the call to
transfer.
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2.
Press the Xfer softkey.
More
•
The calling party is placed on hold
and the line lamp flashes slowly.
•
Another line goes off-hook and
you hear dial tone.
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3.
Dial the number of the destination
party.
4.
Before the destination party answers:
•
More
The transfer completes.
Press Xfer again.
Or
•
56
Press the Goodbye key.
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6757i IP Phone User Guide for SPN
Announced Transfer:
1.
Press the Xfer softkey.
2.
Dial the number of the destination
party.
3.
When the destination party answers the
call:
•
The calling party is placed on hold
and the line lamp flashes slowly.
•
Another line goes off-hook and
you hear dial tone.
•
The Dial softkey displays.
Talk to the destination party.
4.
•
Press Xfer again.
Or
•
You are dropped from the call, and the
transfer completes.
Press the Goodbye key.
Cancel a transfer:
1.
Press the Cancel softkey while the
destination is ringing.
2.
Press the Pickup softkey.
You are reconnected to the original
party.
Conference
The 6757i supports up to three parties in a conference call.
Establish the Conference
Step
Aastra - 2737-007
Action
1.
Connect to the first party to include in
the conference.
2.
Press the Conf softkey.
Result
•
The first party is placed on hold
and the line lamp flashes slowly.
•
A new line goes off-hook and you
hear dial tone.
•
The Dial softkey displays.
57
Chapter 5, Phone Features
Step
3.
Action
•
Result
Dial the number of the party to add
to the conference.
Or
•
4.
Press the Dial softkey and dial the
number.
Wait for the new party to answer.
•
The original party is still on hold
and the lamp is flashing.
•
The second line lamp is steady,
indicating the new party is not yet
been added to the conference.
•
The conference is established and
the second line lamp turns off.
•
The original line lamp is on steady.
•
A list of the other two parties in the
conference displays on the
originator’s screen.
You can consult with the new party
first before adding them to the
conference.
5.
Press the Conf softkey again.
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Xfer
More
If you do not wish to add the third party to the conference:
58
1.
Press the Cancel softkey while the
third party’s phone is ringing.
2.
Press the Pickup softkey.
You are reconnected to the original
party.
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6757i IP Phone User Guide for SPN
Release a Conferenced Party
Step
Action
Result
1.
Use
or
drop.
to point to the party to
2.
Press the Drop softkey.
You are still connected to the other
party.
If you disconnect from the conference,
the other two parties will also
disconnect.
Conference Two Previously Connected Calls
Begin with active calls on one line appearance and its associated call appearance.
Step
1.
Action
Result
Press the Conf key.
•
Both calls are on hold.
•
A third line opens.
•
You hear dial tone.
2.
Press the Line key of the first held call.
The first line is connected.
3.
Press the Conf key again.
•
The conference is established.
•
Only one line lamp is on.
Call Forward
The Call Forward feature allows you to temporarily redirect your incoming calls to
another number.
•
Each directory number on the phone must be forwarded separately.
•
If you have more than one directory number on your phone, you must press the line
key first.
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Chapter 5, Phone Features
Step
Action
Result
Forward your main directory number:
1.
On-hook or off-hook:
Hear the 2-beep confirmation tone.
Press the Forward softkey.
If the Forward softkey is not visible on
the main screen, use the More softkey
to find it.
2.
Dial the destination number.
•
Hear the 2-beep confirmation tone.
•
The calls for this number will be
forwarded to this destination.
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
2394 Forwarded
Tue Jun 5 3:51pm
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
Forward a number assigned to a softkey:
1.
From the main screen:
Press the More softkey until you find
the line to forward.
60
2.
Press the line softkey.
Hear dial tone.
3.
Press the More softkey to find the
Forward softkey.
4.
Press the Forward softkey.
Hear the 2-beep configuration tone.
5.
Dial the destination number.
•
Hear the 2-beep confirmation tone.
•
The calls for this number will be
forwarded to this destination.
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6757i IP Phone User Guide for SPN
Forward a number assigned to another softkey (not your main directory number):
(Can be L3-L4 or a top softkey)
1.
Press the Line key.
Hear dial tone.
2.
Press the Forward softkey.
Hear the 2-beep configuration tone.
3.
Dial the destination number.
•
Hear the 2-beep confirmation tone.
•
The calls for this number will be
forwarded to this destination.
•
Hear the 2-beep confirmation tone.
•
Call Forward is deactivated for this
directory number.
Deactivate Call Forward:
1.
Find and press the appropriate line key.
2.
Find the Forward softkey (using the
More softkey if necessary.)
3.
Press the Forward softkey.
Multiple Call Forward Assignments
If you have activated Call Forward on more than one line, the display provides the up and
down navigation keys
or to scroll through the Call Forward list.
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
2394 Forwarded
Tue Jun 5 3:51pm
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
Call Mark
The Call Mark feature allows you to report an outside call with poor audio quality by
using a single feature button labeled Mark. This feature is used to identify bad trunk
lines. Pressing the Call Mark button generates an alarm on the system console identifying
the bad trunk.
This feature eliminates the need for you to personally notify technicians of problems
when on an outside call.
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Chapter 5, Phone Features
Call Park
The Call Park feature allows you to temporarily place a call on hold for a pre-set time
limit. The call can be retrieved on any phone in the system. If the call if not retrieved
within the time limit, the call automatically reverts back to the extension that parked the
call.
Step
Action
Result
Park a Call:
1.
From a connected call:
Press the Call Park key.
•
You hear the Park number and
then silence.
•
The call is parked and you can
place and receive calls.
To hear the number repeated,
immediately press the Call Park key
again
2.
Write down the Park number.
3.
•
Hang up the handset.
Or
• Press the Goodbye key.
Retrieve a Parked Call:
1.
From any phone on the system:
•
Hear dial tone.
Lift the handset.
Or
•
2.
62
Press the Speaker key.
Dial the Call Park number.
•
No ringing is heard.
•
You are immediately connected to
the calling party.
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6757i IP Phone User Guide for SPN
Park a Call
Step
1.
Action
Result
From a connected call:
•
You hear the Park number and
then silence.
•
The call is parked and you can
place and receive calls.
Press the Call Park key.
To hear the number repeated,
immediately press the Call Park key
again
2.
Write down the Park number.
3.
•
Hang up the handset.
Or
•
Press the Goodbye key.
Retrieve a Parked Call
Step
1.
Action
Result
From any phone on the system:
Hear dial tone.
•
Lift the handset.
Or
•
2.
Press the Speaker key.
Dial the Call Park number.
•
No ringing is heard.
•
You are immediately connected to
the calling party.
Call Pickup
The Call Pickup feature allows you to answer a call ringing at another extension. Your
6757i provides the following types of Call Pickup.
•
Group - Your directory number is assigned to a Call Pickup group. You can answer
the ringing extension of another member of the group using the Call Pkup softkey.
•
Directed - You can answer a call directed to a phone outside of your group using the
Call Pkup softkey and dialing the extension number of the ringing phone.
•
Both – You can use both of the above options.
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Chapter 5, Phone Features
Step
Action
Result
Pick up a call in your Call Pickup group:
1.
•
Leave the handset onhook.
•
Press the Call Pkup softkey.
You are immediately connected to the
call.
Or
•
Lift the handset or press the
Speaker button.
•
Press the More softkey.
•
Press the Call Pkup softkey.
Pick up a call outside of your Call Pickup group:
1.
•
Leave the handset onhook.
•
Press the Call Pkup softkey.
Hear a 2-beep confirmation tone.
Or
2.
•
Lift the handset or press the
Speaker button.
•
Press the More softkey.
•
Press the Call Pkup softkey.
Dial the number of the extension that is
ringing.
You are connected to the call.
•
When two phones are ringing at the same time, the phone that was ringing first is
picked up. That call can be put on hold while the second call is picked up.
•
If you hear a fast busy tone after trying to pick up a call, either you are not assigned
to that group or another group member has already picked up the call.
Call Waiting
When you are on an active call, and a second call rings in to your phone, you hear one
beep, and the screen displays the name and number (if available) of the second caller.
You have the option to answer the second call or let the second call forward to the predefined busy destination, usually your voice mailbox.
Step
1.
64
Action
Result
While on one call, a second call rings
in to your phone.
•
You hear one beep.
•
The display tells you the name and
number of the second caller and the
line/call appearance key number.
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6757i IP Phone User Guide for SPN
Step
2.
Action
Result
To answer the second call:
•
The first caller is placed on hold.
•
•
You are connected to the second
caller.
Press the Answer softkey for the
second call.
Or
•
Press the Line key of the second
call.
See Manage Multiple Calls On Hold
for information on alternating between
calls.
If you already have a call on hold when
the second call rings in, the second call
goes directly to voicemail.
Busy Lamp Field/Direct Station Select
The Busy Lamp Field (BLF)/Direct Station Select (DSS) feature allows display of the
status of a voice line configured on another station. The total number of BLF/DSS keys
configured on all stations in the system cannot exceed 5000. A maximum of 50 BLF keys
can be configured per station.
Example
A manager has a BLF line configured on his phone for monitoring the status of a
worker’s phone use. Three indicators show the status of the worker’s monitored line:
Icon
Display
Description
LED Status on your phone
BLF-monitored line is active.
Solid
BLF-monitored line is idle.
Off
BLF monitored line is ringing,
or BLF monitored list has gone
offhook to originate a call.
Blinking
BLF Key
•
Directed Call Pickup – You can use the BLF key to pick up a ringing call on the
BLF-monitored line.
•
The BLF key acts as speed dial button, and dials the BLF-monitored line
automatically.
•
Ring-Splash Option - The phone can be configured to play a ring-splash tone when a
call is placed to a BLF-monitored line.
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65
Chapter 5, Phone Features
BLF Key Labeling Format
The BLF key on your phone can be labeled with the name or number of the line being
monitored by the BLF key. The LCD display for a BLF key has 8 characters available to
display a name.
The name can be displayed in two different formats depending upon how it is stored in
the Pointspan DLS database. This has been pre-defined by your administrator.
1. Six characters of the first name with last initial, or
2. First initial with six characters of the last name
Example:
George Washington can be displayed as “G Washin” or “George W”.
Use the BLF Key
Step
Action
Result
Pick up a ringing BLF-monitored line:
1.
Press the key with the flashing lamp.
You are connected to the caller.
Use as a speeddial key:
1.
Press the BLF key.
The BLF-monitored line is dialed
automatically.
Hotline
Unlike the current Autodial and Speeddial features you are not required to program the
Hotline destination number at your phone. The Hotline destination is provisioned by the
Administrator
Your Hotline key can be of one of two types:
•
Hotline (default): The phone immediately dials a preconfigured number when you
lift the handset.
•
Warmline: The phone waits for a specified amount of time after you lift the handset
before dialing a preconfigured number.
Intercom
The Intercom feature allows you to call other users within the same Intercom Group by
selecting the Intercom line and dialing a one or two-digit number.
Intercom Groups can be a 10-member or 100-member group. When dialing members 1
through 9 in a 100-number group, you must prefix the number with a zero (0). Your
system administrator can tell you which type of group you have.
An Intercom line is assigned to a Line Select button. Intercom lines cannot be placed on
hold and cannot be transferred.
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6757i IP Phone User Guide for SPN
SIP Intercom lines can have a standard ring (standard ring cycle) or a feature ring (shortshort-long ring) depending on your configuration.
Step
Action
Result
1.
Press the Intercom button.
2.
Dial the Intercom number.
The destination rings.
Message Desk Operator
The Message Desk Operator receives calls for others and forwards them to the specified
original call destination mailboxes.
Step
Action
Result
1.
Answer the incoming call.
2.
Press the Msg. Desk key.
3.
•
Hang up the handset.
Or
•
Press the Goodbye key.
The call is passed directly to the voice
mailbox of the original destination
party.
Voice Mail
The Voice Mail softkey is configured to automatically dial the voicemail system access
number.
Callers
News
Directory
L1
Corporate
Internal
More
John Smith
Fri Jun 1 10:01am
Forward
DND
Call Pkup
Voice Mail
Speed Dial
More
The envelope icon
waiting.
displays on the idle state screen only if you have new messages
Use the Voice Mail Softkey
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67
Chapter 5, Phone Features
Step
Action
Result
1.
Press the Voice Mail softkey.
The voicemail access number is
automatically dialed.
2.
Follow the voicemail prompts.
RSS Feeds
RSS feeds (Really Simple Syndication) are headline and banner-type Internet feeds that
are operated by many news web sites, weblogs, and podcasters. The 480i provides access
to these services.
You can view an RSS feed during a call.
The number of RSS feeds available is determined by the requirements of your
organization.
Use an RSS Feed
CNN News is used in the following procedure as an example.
Step
1.
Action
Result
Press the News softkey.
The RSS feed list displays.
Internal
Corporate
Contacts
Directory
News
More
RSS
1.CNN
2.DAY
3.ESPN
4.MOVIES
5.WEATHER
Select
Move Up
Move Down
Exit
2.
Use
or
entries.
to scroll through the
You can use the Move Up or Move
Down softkeys to rearrange the list.
3.
68
Press
or Select to open CNN.
The news category list opens.
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6757i IP Phone User Guide for SPN
Step
4.
Action
Result
Use
or
categories.
to scroll through the
Internal
Corporate
Contacts
Directory
News
More
Today
1.Top Stories
2.World
3.U.S.
4.Politics
5.Law
Select
Back
5.
Press or Select to open the Top
Stories category.
6.
Use
7.
Press or Select to open the news
item to view.
8.
Use
item.
9.
•
or
or
The Top Stories screen displays with
specific news items for the day.
to choose a news item.
The news item displays.
to read through the news
Use the Back softkey to access
other categories or to exit.
Or
•
Go off-hook and back on-hook to
exit.
Emergency Location Identification
Emergency Location Identification Determined by IP Address (ELIP) is a method used to
determine the calling party number to be used when a SIP phone places an emergency
call.
When a SIP phone enabled with ELIP places an emergency call, the Pointspan system
searches a database to map the SIP phone’s IP address to an Emergency Location
Identifier to be used as the calling party number.
Hear your Emergency Location Identifier
You can hear the emergency location identifier for your station by dialing #*9. When the
complete identifier has been spoken, you hear a zip-zip tone. If there is no emergency
location identifier defined for your phone, you hear only a zip-zip tone.
#*9 is valid for any station in the Pointspan system.
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Chapter 5, Phone Features
CLASS Services Remote Access for SIP Stations and Trunks
The CLASS Services Remote Access feature allows a remote user (SIP Station or user
connecting to Pointspan via a SIP Trunk) to set up three specific CLASS Service features
for a directory number that supports these CLASS service features on Pointspan. No
other CLASS services are implemented.
The following 3 CLASS features are available for SIP stations and trunks.
CLASS Feature
Turn ON
Turn OFF
Call Forward-All
*72
*73
Selective Call Forward
*63 for Access
Anonymous Call Rejection
*77 ON
*87 OFF
Empty Key
This softkey is configured to force a blank slot on the IP phone softkey display.
Example idle display:
This softkey is defined as
“Empty”
Callers
More
John Smith
L1
Fri Jul 20 10:47am
Forward
DND
Call Pkup
70
Voice Mail
More
This softkey is defined as
“Empty”
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6757i IP Phone User Guide for SPN
Chapter 6
Callers List and Redial List
Callers List
The Callers List is a stored log of incoming calls containing up to 200 entries. The
Callers List stores the name, phone number, call time and date, and missed/answered call
status for all calls that ring in to this phone.
You can view, scroll through, and delete entries in the Callers List and dial directly from
a displayed entry.
When the Callers List is full, the oldest call records are deleted to accommodate the
information of new callers.
Callers List Display
Display
Description
N
The "N" at the left of the screen indicates a new call you
have not reviewed.
XX New Callers
The display shows you how many new callers were added
to the list since you last checked.
Indicates an unanswered call.
Indicates an answered call.
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71
Chapter 6, Callers List and Redial List
Callers List Functions
Step
Action
Result
Access the Callers List
1.
Press the Callers softkey.
The Callers softkey red status lamp
turns on.
The Callers List “summary” screen
displays.
Internal
Corporate
Contacts
Directory
News
More
Callers List
11 items
9 new callers
Use
Resume
Sort
2.
for new
DeleteList
Quit
Use the
or to scroll through the
entries in the list.
Dial from the Callers List:
1.
From the entry that you have selected:
•
The number is automatically dialed.
Lift the handset.
Or
•
Press the Speaker key.
Or
•
Press a line/call appearance key.
Or
•
Press the Dial softkey.
Edit a number before you dial:
72
1.
Press the EditNum softkey.
2.
Edit the number.
The editing softkeys display.
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6757i IP Phone User Guide for SPN
Missed Calls Indicator
The 6757i displays the “<Number of> Missed Calls” in the idle state screen display. This
display alternates between the number of missed calls and the date/time display.
As the number of missed calls increments:
•
The phone numbers associated with the calls are stored in the Callers List.
•
These missed calls are displayed as “<number of> new callers”.
When you review the calls in the Callers List:
•
The number of missed calls is cleared from the idle screen display.
•
The number of new callers is cleared from the Callers List display.
Access Missed Calls
Step
Action
Result
1.
Press the Callers softkey.
The Callers List menu displays.
2.
Use
or
entries.
Missed calls are those marked with the
telephone icon with the handset ON
to scroll through the
.
Delete Entries in the Callers List
Step
Action
Delete all entries:
1.
Go into the Callers List.
2.
Press the DeleteList softkey at the Callers List header.
3.
Press the DeleteList softkey again to confirm.
Delete only one entry:
1.
Find the entry to delete.
2.
Press the Delete softkey.
3.
Press the Delete softkey again to confirm.
Cancel the delete function:
Press the Cancel softkey.
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73
Chapter 6, Callers List and Redial List
Exit the Callers List
Step
1.
Action
Result
Press the Quit softkey.
The idle screen displays.
The screen will automatically return to
the idle state display after a timeout if
no softkeys are pressed.
Redial
Last Number Redial
You can redial the last number you dialed using the Redial key.
Step
Action
Result
Redial (On-hook or Off-hook):
1.
•
Press the Redial key 2 times.
The number is automatically dialed.
Or
•
Press the Redial Key 1 time.
•
Press the Dial softkey 1 time.
Redial List
There are 100 entries in the Redial List. The list provides the number dialed and the name
(if known), the date/time the number was dialed, and the line used to dial the number.
You cannot edit an entry in the Redial List.
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6757i IP Phone User Guide for SPN
Step
Action
Result
Redial from the Redial List:
1.
While on-hook:
Press the Redial key one time.
The Redial List displays the first entry.
Callers
News
Directory
001 2395
2395
Corporate
Internal
More
Fri Jun 8 03:18pm
Dial
Details
2.
Use
3.
•
or
Delete
Copy
Quit
to find the entry to call.
Press the Dial softkey.
The number automatically dials.
Or
•
Press an available line key.
Or
•
Press the Speaker key.
Or
•
Lift the handset.
Delete Entries in the Redial List:
1.
Find the entry to delete.
2.
Press the Delete softkey.
3.
•
Press Delete Item to delete only
the one selected entry.
Either the selected entry or all entries
are deleted.
Or
•
Press Delete All to delete all
entries in the list.
View Details of an entry:
Aastra - 2737-007
1.
Find the entry to view.
2.
Press the Details softkey.
The specifics of that entry display.
75
Chapter 6, Callers List and Redial List
76
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6757i IP Phone User Guide for SPN
Chapter 7
Speed Dial List
Speed Dial List
The Speed Dial list allows you to maintain a name-indexed list of personal directory
numbers. Ninety-nine (99) Speed Dial entries are available.
The Speed Dial List allows you to store one name and 4 numbers for that name:
•
Work Number
•
Mobile Number
•
Home Number
•
Other Number
The Speed Dial feature is accessed using the Speed Dial softkey.
The Speed Dial Edit choice in the Options > Preferences menu is NOT related to the
Speed Dial List.
Speed Dial List Functions
Step
Action
Result
Access the Speed Dial List:
1.
Press the Speed Dial softkey.
The Speed Dial screen displays.
Internal
Directory
News
Corporate
More
Contacts
Speed Dial 1/8
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Lucia N.
Dial
Display
Options
Page Down
Exit
2.
Aastra - 2737-007
Page 1 of 6
Use the Page Up and Page Down
softkeys to scroll through the list.
There are 4 entries per page.
77
Chapter 7, Speed Dial List
Step
Action
Result
Add an Entry to the Speed Dial List:
NOTE:
If you store a number without storing a name, the entry remains, but displays as a blank
space on the screen. The name can be added later.
1.
From the main screen:
The Speed Dial list displays.
Press the Speed Dial softkey.
Internal
Directory
News
Corporate
More
Contacts
Speed Dial 1/6
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Lucia N.
Dial
Display
Options
Page Down
Exit
78
2.
Press the Options softkey.
3.
Use
4.
Press
to scroll to the Add softkey.
or Select.
The Speed Dial Options screen
displays.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Options
1.Search
2.Add
3.Edit
4.Delete
5.Order
Select
Back
Exit
The Add Speed Dial Entry screen
displays.
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6757i IP Phone User Guide for SPN
Step
5.
Action
Enter the name using the keypad.
•
•
6.
Use the ABC softkey to toggle
between uppercase, lowercase, and
numeric characters.
Use the Backspace key to erase the
previous character or use the
key to backspace over the previous
characters.
•
Use the
or
keys to go
forward or backward over
characters without changing them.
•
Use the Space softkey or Press
to add a space to the right.
•
Use the “1” digit key in ABC/abc
mode for special characters.
Press Done.
Result
Internal
Corporate
Contacts
Directory
News
More
Multi-Ring
Line 52009
Line 53222
Line 53222
Backspace
Space
ABC
Done
Back
Exit
The numbers list displays for the new
entry.
The entry is saved even if you do not
enter any numbers at this time.
7.
Use
or to scroll to the number
entry to edit.
W = Work
H = Home
C = Cell
O = Other
Internal
Directory
Corporate
News
Contacts
More
Christy G.
WHCODial
Edit
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Primary
Back
Exit
79
Chapter 7, Speed Dial List
Step
8.
Action
Result
Press the Edit softkey.
The Enter Number prompt displays.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
Enter Number (W)
4599
Backspace
9.
Enter the number using the keypad.
Include any external access numbers,
such as 8 or 9, necessary to
successfully place the external call
type.
•
At least one number must be
defined for an entry to use the Dial
softkey.
•
If you save the entry from another
directory, the access numbers are
automatically added.
The entry displays with the number
added. The first number entered
automatically becomes the Primary
Number.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
W*4599
HCODial
Edit
10.
80
Done
Back
Exit
Primary
Back
Exit
Repeat to enter other numbers.
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6757i IP Phone User Guide for SPN
Assign a Primary number to automatically dial when you choose the entry.
NOTE:
•
The Primary number is indicated by a * (star) next to the number.
•
If only one number is entered (any type), it automatically becomes the Primary
number.
1.
Use
or to scroll to the number to
assign as primary.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
W*4599
H-92142358222
C-94693456902
ODial
Edit
2.
Press the Primary softkey.
Primary
Back
Exit
The star appears next to the number
you select as the Primary number.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
W-4599
H-92142358222
C*94693456902
ODial
Edit
3.
•
Press Back to return to the Speed
Dial List.
Primary
Back
Exit
The new entry appears at the top of the
Speed Dial list.
Or
•
Aastra - 2737-007
Press Exit to leave the Speed Dial
application.
81
Chapter 7, Speed Dial List
Edit a Speed Dial List Entry:
Edit the Number:
1.
From the Speed Dial List:
Use the Page Up or Page Down
softkeys to find the page, then use
or to point to the entry to edit.
2.
Press the Display softkey.
Internal
Directory
News
Corporate
More
Contacts
Speed Dial 1/6
Christy G.
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Dial
Display
Options
Page Down
Exit
The entry displays.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
W*4599
H-92142358222
C-94693456902
ODial
Edit
3.
Use
edit.
or
4.
Press the Edit softkey.
Primary
Back
Exit
to scroll to the number to
The Enter Number screen displays.
Internal
Directory
Corporate
News
Contacts
More
Christy G.
Enter Number (W)
4500
Backspace
5.
82
Done
Back
Exit
Use the Backspace key and the keypad
to edit the number.
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6757i IP Phone User Guide for SPN
6.
Press the Done softkey.
The change is saved.
Edit the Name:
1.
From the Speed Dial List:
Use the Page Up or Page Down
softkeys to find the page, then use
or to point to the entry to edit.
2.
Press the Options softkey.
3.
Use
4.
Press
to scroll to the Edit option.
or Select.
Internal
Directory
News
Corporate
More
Contacts
Speed Dial 1/6
Christy G.
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Dial
Display
Options
Page Down
Exit
The Speed Dial Options screen
displays.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Options
1.Search
2.Add
3.Edit
4.Delete
5.Order
Select
Back
Exit
The Edit Speed Dial Entry screen
displays with the Enter Name prompt.
Internal
Directory
Corporate
News
Contacts
More
Edit Speed Dial Entry
Enter Name
Christine G.
Backspace
Space
ABC
5.
Aastra - 2737-007
Done
Back
Exit
Make any necessary changes.
83
Chapter 7, Speed Dial List
6.
•
Press the Done softkey to advance
to the Numbers screen to edit a
number.
Or
•
Press Back to go back to the
previous screen.
•
Press Exit to leave the Speed Dial
application.
Dial from the Speed Dial List:
1.
Find the entry to dial.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial 1/6
Christine G.
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Dial
Display
Options
Page Down
Exit
2.
•
Press the Dial softkey.
The number automatically dials.
Or
•
Lift the handset.
The Primary number is dialed if you
do not display the entry and
specifically select one of the other
numbers.
Delete an Entry in the Speed Dial List:
1.
From the Speed Dial List:
Use the Page Up or Page Down to find
or to point
the page, and then use
to the entry to edit.
2.
84
Press the Options softkey.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial 1/6
Christy G.
Danny Moore
Bill M.
Brandon C.
Jennifer P.
Dial
Display
Options
Page Down
Exit
The Speed Dial Options screen
displays.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
3.
Use
to scroll to the Delete option.
4.
Press
5.
Press the Delete softkey.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Options
1.Search
2.Add
3.Edit
4.Delete
5.Order
Select
Back
Exit
or Select.
The Confirm screen displays.
Internal
Corporate
Contacts
Directory
News
More
Confirm
Are you sure you want
to delete Jennifer P.?
Yes
No
6.
Press the Yes softkey.
The Speed Dial List displays and the
entry is deleted.
Move an Entry Up or Down in the Speed Dial List:
1.
From the main Speed Dial Screen:
Press the Options softkey.
2.
Aastra - 2737-007
Use to scroll down to the Order
option.
The Speed Dial Options screen
displays
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Options
1.Search
2.Add
3.Edit
4.Delete
5.Order
Select
Back
Exit
85
Chapter 7, Speed Dial List
3.
Press
or Select.
The Speed Dial list displays with the
Move Up and Move Down softkeys
available.
Internal
Directory
News
Corporate
More
Contacts
Speed Dial 1/6
Danny Moore
Bill M.
Christine G.
Brandon Chandler
Lucia N.
Move Up
Move Down
Back
Exit
4.
Use
or to point to the entry that
you want to move to a different
location in the list.
5.
Use the Move Up or Move Down
softkeys to relocate the entry.
The entry moves in the list.
6.
Press Back or Exit when finished.
The changes are saved.
Search the Speed Dial List:
1.
From the Speed Dial List main screen:
Press the Options softkey.
The Speed Dial Options screen
displays. The Search Option is the first
in the list.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Options
1.Search
2.Add
3.Edit
4.Delete
5.Order
Select
Back
Exit
86
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6757i IP Phone User Guide for SPN
2.
Press
or Select.
The Speed Dial Lookup screen displays
with the Enter Name prompt.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial Lookup
Enter name
B
Backspace
Space
ABC
3.
Enter one or more characters for the
search.
4.
Press the Lookup softkey.
Lookup
Back
Dial
A list of entries found displays.
Search on “B” Results - Page 1 of 3
Dial the
Primary
Number of
the selected
entry
Change
pages
Aastra - 2737-007
Internal
Directory
Corporate
News
Contacts
More
Speed Dial:B 1/3
Bob W.
Betty Childs
Brad A.
Bill Marsh
Brandon Chandler
Dial
Display
Page Up
Options
Page Down
Exit
Display the
selected
entry
Go back to
the Options
Menu
87
Chapter 7, Speed Dial List
88
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6757i IP Phone User Guide for SPN
Chapter 8
ACD Features
Sign On/Off
You must sign on to the ACD agent group in order to receive ACD calls. One of the
following 3 methods is used.
•
Automatic.
•
Manual with Agent ID Number.
•
Manual with Agent ID Number and Password.
•
If you hear fast busy tone, the Sign On is invalid. Try again, and if not successful, see
your supervisor or system administrator.
•
You cannot sign on when the OnOffline softkey lamp is fluttering, indicating that the
ACD group is in Night Service.
•
If the Wrap/Work status lamp flutters after signing on, press the Wrap/Work
softkey to clear the lamp and set the phone to an idle state so that you can receive
ACD calls.
•
Your system administrator or supervisor provides your Agent ID and/or Password.
Sign On/Off Lamp Status
Aastra - 2737-007
Lamp
State
Description
Sign On/Off Status Lamp
ON
You are Offline.
Sign On/Off Status Lamp
OFF
You are already signed on.
Sign On/Off Status Lamp
Flutter
Your group is in Night Service.
89
Chapter 8,ACD Features
Sign On State
Your system administrator has chosen your phone state when you sign on. The following
table describes the various states.
State
Result
Active
You are able to take ACD calls
Agent Unavailable with an
optional Reason Code
You are unable to take ACD calls
Work
You are unable to take ACD calls
Hands-Free Auto-Answer On
You are able to take ACD calls in the hands-free mode
Hands-Free Auto-Answer Off
You are able to take ACD calls in normal mode.
Sign On
The OnOffline softkey status lamp is ON indicating you are offline.
Step
Action
Result
Automatic:
1.
Press the OnOffline softkey.
•
The status lamp turns OFF.
•
You are signed on to the agent
group.
•
You hear one beep.
•
The Agent ID prompt displays.
Manual Sign On with Agent ID:
1.
Press the OnOffline softkey.
Internal
Corporate
Contacts
Directory
News
More
Sign On
Agent ID
Backspace
Cancel
Done
90
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6757i IP Phone User Guide for SPN
Step
2.
Action
Result
Enter the Agent ID.
Internal
Corporate
Contacts
Directory
News
More
Sign On
Agent ID
6005
Backspace
Cancel
Done
3.
Press the Done softkey.
•
The status lamp turns OFF.
•
You are signed on to the agent
group.
•
You hear one beep.
•
The Agent ID prompt displays.
•
You hear 1 beep.
•
The Password prompt displays.
•
The status lamp turns OFF.
•
You are signed on to the agent
group.
Manual Sign On with Agent ID and Password:
1.
2.
Aastra - 2737-007
Press the OnOffline softkey.
Enter the Agent ID.
3.
Enter the Password.
4.
Press the Done softkey.
91
Chapter 8,ACD Features
Dynamic Agent Sign-on
1.
Press the On/Offline Key
•
The pilot screen displays.
•
Your current pilot is displayed.
NOTE: If you do not have automatic
sign-on assigned, you must enter the
agent ID and password to see this
screen.
Internal
Corporate
Contacts
Directory
News
More
Sign On
Pilot (Current = 6000)
Backspace
Cancel
Done
2.
•
Enter the pilot number using the
keypad.
Or
•
Press Done if you want to stay
signed-on to the current pilot.
Sign Off
The OnOffline softkey enables you to sign off of the agent group. The OnOffline
softkey status lamp is OFF indicating you are online.
92
•
When you sign off, non-ACD calls can still be placed and received.
•
Activating Night Service automatically signs off all agents.
•
Auto Answer may be set to be automatically deactivated when you sign off.
However, you can reactivate it to automatically answer non-ACD calls.
•
When you want to sign off of the ACD group, but there are still calls in queue, press
the OnOffline softkey before you finish your last ACD call. The current call is not
affected and you are signed off when the call is ended. Other agents will answer the
calls that are in queue.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Step
1.
Action
Result
Press the OnOffline softkey.
•
The status lamp turns ON.
•
You are signed off of the agent
group.
Hands-Free Auto Answer (HFAA)
The Hands-Free Auto Answer feature allows calls to be answered automatically.
Step
Action
Result
Activate Auto Answer:
1.
Press the AutoAnswer softkey.
•
The Auto Answer status lamp turns
on steady.
•
All calls are automatically
answered.
•
The Auto Answer status lamp turns
off.
•
Calls must be answered manually.
Deactivate Auto Answer:
1.
Press the AutoAnswer softkey.
The Auto Answer status lamp flashes while on a call.
Wrap-up
The Wrap-up feature is an optional time period that automatically begins after each ACD
call. Wrap-up allows you to complete paperwork before taking a new ACD call. System
Administrators define the Wrap-up time settings.
Action
Result
ACD call ends
•
The Wrap/Work status lamp flashes slowly.
•
You are in Automatic Wrap-up.
•
The Wrap/Work status lamp is OFF.
•
You are automatically available to take calls.
•
The Wrap/Work status lamp flashes slowly.
•
You are in Automatic Wrap-up until you manually
cancel.
Wrap-up timer expires
Wrap-up with no timer
Aastra - 2737-007
93
Chapter 8,ACD Features
Cancel Wrap-up
Step
1.
Action
Result
Press the Wrap/Work softkey.
•
The Wrap/Work status lamp turns
OFF.
•
You can now take ACD calls.
Work
The Work state is a time period activated manually by the agent, allowing for a more
flexible time between ACD calls for paperwork, filing, or other tasks for which the Wrapup time cannot be predicted. During this time, you are not available to receive ACD calls.
•
The Work state can be activated at any time except when in automatic Wrap-up.
•
If you press the Wrap/Work softkey while on an ACD call, the Work state will take
effect at the end of the call. If you wait until after the call is finished to press the
Work softkey, you could receive another ACD call before the Work state has taken
effect.
Step
Action
Result
Activate Work:
1.
Press the Wrap/Work softkey.
•
The Wrap/Work status lamp
flashes.
•
You cannot receive ACD calls.
•
The Wrap/Work status lamp goes
OFF.
•
You now receive ACD calls.
Deactivate Work:
1.
Press the Wrap/Work softkey again.
Timed Work
If the optional Work state timer (Time for Agent Work) is applied, the system can apply
one of the following agent states to the agent still remaining in Work when the timer
expires.
•
Agent Unavailable:
–
94
Reason Code Number for Agent Work state – The reason code for agents who
become unavailable after being in the Work state longer than the Time for Agent
Work parameter.
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6757i IP Phone User Guide for SPN
–
•
Time for Agent Unavailable - The maximum amount of time an agent can remain
in the Unavailable state, after being in the Work state longer than the Time for
Agent Work timer.
Agent Offline
Call Record
The Call Record feature allows you to manually initiate call recording, which is
particularly valuable when an agent is dealing with a hostile caller or an emergency
situation, such as a bomb threat.
Call recording requires a separate recording device.
Step
Action
Result
Start the recording:
1.
Press the Call Record softkey.
•
The Call Record status lamp
flashes, then turns ON when the
recording starts.
•
The recording stops.
•
The Call Record status lamp turns
OFF.
Stop the recording:
1.
Press the Call Record softkey.
Unavailable
The Unavailable feature allows you to go into the Unavailable state where you cannot
take ACD calls. There can be 100 reason codes. SIP stations now have page down, page
up and search buttons to view all 100 Agent reason codes.
Reason Codes are defined by the system administrator.
This feature provides an alternative for going into the Work state or signing off of the
agent group. Pre-defined reason codes could represent "lunch", "break", etc. The reason
code is captured in the system database and is used in statistical reporting.
The Unavailable feature can be:
•
Activated manually by using the Un-avail softkey.
•
Set up by the administrator to activate at sign-on.
•
Set up by the administrator to activate if you have been in the Work state longer than
the “Time for Agent Work” timer.
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95
Chapter 8,ACD Features
Unavailable Options
The following are the Unavailable options:
•
Unavailable with no Reason Code.
•
Unavailable with optional Reason Code.
•
Unavailable with required Reason Code.
•
Agent Unavailable can optionally be timed and automatically canceled by the
system. See your supervisor or system administrator with any questions.
Step
Action
Result
Activate Unavailable:
1.
Press the Un-avail softkey.
•
You hear 1 beep.
•
The reason code list displays.
Internal
Directory
Corporate
News
Contacts
More
Reason Code
Lunch
Break
Meeting
Unspec.
Conf B.
Select
Cancel
2.
If required:
or
Use
of codes.
3.
to scroll through the list
Press Select to choose the code.
•
The selection displays on the
phone screen for 3 seconds, then
the idle screen displays.
•
The Unavailable status lamp turns
ON steady.
•
You are not available to take ACD
calls.
•
The Unavailable status lamp turns
OFF.
•
You are available to take ACD
calls.
Deactivate Unavailable:
1.
96
Press the Un-avail softkey
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Supervisor Alert
The Supervisor Alert feature:
•
Allows agents to send pre-programmed messages to the supervisor's call center
management screen (Centergy Reporting) using numeric codes provided by the
administrator.
•
Allows supervisors to send messages to the agent phone display.
The key label is defined by your system administrator and may be different on your
phone.
Step
Action
Result
Agent to Supervisor Messages:
1.
Press the Alert softkey.
You hear 1 beep.
The Alert status lamp does not turn on
for Agent to Supervisor messaging.
2.
Dial the numeric message code.
Internal
Corporate
Contacts
Alert Codes are provided by your
system administrator.
Directory
News
More
Supervisor Alert
06
Backspace
Cancel
Done
3.
Aastra - 2737-007
Press Done.
•
The alert is sent.
•
The message displays.
97
Chapter 8,ACD Features
Step
Action
Result
Internal
Corporate
Contacts
Broadcast Test
Directory
News
More
Done
4.
Press Done.
The idle screen displays.
Supervisor to Agent Messages:
1.
You receive a message from your
supervisor:
Internal
Corporate
Contacts
Go to lunch!!!
Directory
News
More
Done
2.
Press the Done softkey.
•
The idle screen displays.
•
The Alert lamp flashes.
The screen will also automatically time
out and return to the idle screen.
Message Recall
The Message Recall feature allows you to scroll through the Alert messages sent to the
phone display screen, beginning with the most recent message. Each message includes
the time, date, and the message number. The maximum number of messages that can be
stored per agent is a system setting in Centergy Reporting. When the maximum is
reached, a new message will overwrite the oldest message.
There are 4 lines available for Message Recall display on the 6757i.
98
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6757i IP Phone User Guide for SPN
The key label is defined by your system administrator and may be different on your
phone.
View Messages
Step
1.
Action
Result
Press the Recall softkey.
•
If the Alert lamp is flashing, it
turns off.
•
The Recall status lamp turns on,
then, turns off immediately.
Internal
Directory
Corporate
News
Contacts
More
Message Recall
10:45 03/15/2008 #1
Go offline
11:30 03/15/2008 #2
Go to lunch
Done
2.
Press or
to scroll through the
display to review all messages.
Transact
The Transact feature provides a means to obtain common statistical information about
calls. System administrators set up the fields and codes based up the current
requirements.
Transact is used for reasons such as tracking types of calls for a specific product, or for
special campaigns such as a pay-per-view boxing event. The Transact feature is set up
separately for each call center.
Transact fields and codes can be deleted, rebuilt and used again for an entirely different
subject.
To use the feature, you must do the following:
•
Obtain the information from the customer.
•
Select codes based upon that information.
•
Depress the Transact button on the telephone.
•
Enter the code number(s) using the keypad.
Aastra - 2737-007
99
Chapter 8,ACD Features
•
Transact Codes can be entered while talking to a caller or between calls.
•
The caller does not hear the tones when the Transaction codes are entered.
In the following example, a customer calls to renew his subscription to a monthly pet
magazine. The agent takes calls for magazines, books, and catalogs. The agent will enter
the code for the type of publication, then, enter the code for the specific publication for
that type.
The key label is defined by your system administrator and may be different on your
phone.
Step
1.
Action
Result
Press the Transact softkey.
The Transact screen displays.
Internal
Corporate
Contacts
Directory
News
More
Transact
Backspace
Cancel
Done
2.
100
Dial the Transaction code.
•
Press the Backspace softkey to
erase characters.
•
Press the Cancel softkey to cancel
the code.
Internal
Corporate
Contacts
The caller orders a
catalog.
3 = Catalog
25 = Fosters
Directory
News
More
Transact
3*25
Backspace
Cancel
Done
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Step
3.
Action
Result
Press the Done softkey.
•
The Transact code displays.
Internal
Corporate
Contacts
CatalFostr
Directory
News
More
Done
•
The code is successfully entered
and stored.
Unknown Code
If a field or code is defined, the text will display. If a field or code is not defined, the
code number you entered will display with question marks as in the example below.
Internal
Corporate
Contacts
??20??5??
Directory
News
More
Done
Agent Statistics
The Agent Statistics feature enables the agent to display current individual agent statistics
on the LCD display.
The following statistics display when the Agent Statistics softkey is pressed:
Screen Display
Aastra - 2737-007
Description
Agent Name and Extension
Agent name and extension
Online Dur.
Online Duration
101
Chapter 8,ACD Features
Screen Display
Description
AVL
Available
The percentage of time available to
receive calls
ACD
Automatic Call
Distribution
Percentage of time answering ACD
calls
WRP
Wrap-up
Percentage of time in Wrap-up state
HLD
Hold
Percentage of time in Hold state
WRK
Work
Percentage of time in Work state
INC
Incoming
Percentage of time on incoming
calls
OUT
Outgoing
Percentage of time on outgoing calls
INT
Internal
Percentage of time on internal calls
Total ACD calls
Total number of ACD calls
Avg ACD Dur
Average duration of ACD calls
#OUTG
Outgoing
Total number of outgoing calls
#INCM
Incoming
Total number of incoming calls
Use the Agent Statistics Key
Step
1.
Action
Result
Press the Agent Stat softkey.
The Agent Statistics display.
Internal
Directory
Corporate
News
Contacts
More
ACD Agent Statistics
Agent4010
Online Dur. 00:15:16
AVL 77% ACD 18 %
WRP 4% HLD 0T
Done
2.
102
Press to scroll through the agent
statistics.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Queue Depth
The Queue Depth feature enables agents and supervisors to display current queue
information on the LCD display.
•
If you are an agent, the Queue softkey displays the queue status of the ACD pilot
where you are an agent.
•
If your station is an ACD supervisor for a different ACD pilot, the Queue softkey
shows the queue status of the ACD pilot where this station is an ACD supervisor.
The following information displays with the Queue Depth softkey is pressed:
Acronym Displayed
Description
CIQ
Number of Calls In Queue
AOL
Number of Agents Online.
Use the Queue Depth Key
Step
1.
Action
Result
Press the Queue Dep… softkey.
The Queue Depth displays.
Internal
Corporate
Contacts
CIQ:5
Directory
News
More
AOL: 1
Done
Supervisor Functions
Night Service
The Night Svc key enables a supervisor to manually activate the pilot's night call guide.
A night call guide supports a call center at times when agents are not available. Typically,
Call Route Scheduling parameters activate the night call guide during anticipated down
times, such as nights and holidays. With the Night Service feature, however, a supervisor
can activate the night call guide in unusual circumstances, such as emergency situations,
when agents are unexpectedly unavailable.
Aastra - 2737-007
103
Chapter 8,ACD Features
Overflow
The Overflow key enables a supervisor to manually route all calls in queue to any
overflow pilots. Until the supervisor cancels manual overflow, ACD continues to route
all calls to overflow pilots. To re-route calls back to the primary pilot, a supervisor must
cancel manual overflow.
Call Force
The Force key enables a supervisor to manually suspend the Wrap and Work capabilities
for all agents in the ACD pilot. All agent stations that are in a Work or Wrap state are
immediately available to receive calls.
104
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6757i IP Phone User Guide for SPN
Chapter 9
Directories
Directories
Your phone can have softkeys that query directories external to your phone. The specific
directories you can access and the softkey labels for these directories are chosen and
configured by the system administrator according to the requirements of your
organization. You can query these directories and use the results to dial the destination or
save the results to your Speed Dial list.
Directory Types
The following four directory types can be accessed from the 6757i:
Directory
Key Label
on the
Phone
Description
Password
Required
DLS (PBX)
Internal
Your PBX directory.
No
Exchange Directory
Corporate
The main corporate
Exchange (Active) directory
or basically, the names you
see in your Outlook Global
Address List.
No
Contacts Directory
Contacts
Your personal Contacts
folder in Outlook.
Yes
Combined Directory
Directory
A combination of one, two,
or all of the above. If an
exact duplicate entry is
found, only one of the
entries will display.
Yes, if the
Contacts
directory is one
of the
directories used.
Phone Numbers
Entries must contain at least one phone number for the system to find and display the
entry. Entries without a phone number are ignored.
Directory Lookup and Dial
See Contacts Directory for logging on to the network from the phone.
Aastra - 2737-007
105
Chapter 9, Directories
Step
1.
Action
Result
Press the appropriate directory softkey.
The Directory Lookup screen displays.
Internal
Directory
Corporate
News
Contacts
More
Directory Lookup
Enter Name
B
Backspace
Space
ABC
Lookup
Exit
2.
Enter one or more characters.
Selected characters display as they are
entered.
3.
Press the Lookup softkey.
The lookup executes and the results
display.
Search on “B” Results - Page 1 of 3
If you press
at this point, the
is pointing
number where the cursor
is automatically dialed.
Dial the
Primary
Number of
the selected
entry
Change
pages
4.
Internal
Directory
Corporate
News
Contacts
More
Speed Dial:B 1/3
Bob W.
Betty Childs
Brad A.
Bill Marsh
Brandon Chandler
Dial
Display
Page Up
Options
Page Down
Exit
Display the
selected
entry
Go back to
the Options
Menu
If there are more than 4 entries found:
Use the Page Up or Page Down
softkeys to scroll through the entries to
find the desired entry. There are 4
entries per page.
5.
•
Press Dial or
or lift the handset.
The number automatically dials.
Or
106
•
Press Display to open the entry and
•
Press Dial or
or lift the handset.
Aastra – 2737-007
6757i IP Phone User Guide for SPN
Add an Entry to the Speed Dial List
Step
1.
Action
Result
Do a directory lookup and choose an
entry.
The Results screen displays:
Internal
Directory
Corporate
News
Contacts
More
Result: Mar 1 / 1
Mary Jones
Martin
Mark Arthur
Dial
2.
Press the Display softkey.
Display
Back
Exit
The screen for that entry displays. The
Speed Dial softkey is available.
Internal
Directory
Corporate
News
Contacts
More
John Martin
W-4456
Dial
Edit
3.
Press the Speed Dial softkey.
Speed Dial
Back
Exit
The entry is written to your Speed Dial
List, and the confirmation screen
displays.
Internal
Corporate
Contacts
Directory
News
More
Speed Dial Entry Added
- John Martin
Done
4.
Aastra - 2737-007
Press Done.
107
Chapter 9, Directories
Step
5.
Action
Result
Go to Edit a Speed Dial List Entry.
Edit the Number before you Dial
Step
Action
1.
Find the directory entry.
2.
Press the Display softkey.
3.
Press the Edit softkey.
Result
The Edit the Number prompt displays.
Internal
Directory
Corporate
News
Contacts
More
Directory Lookup
Edit the Number
3278
Dial
Backspace
4.
Edit the number.
5.
•
Press Dial.
Back
Exit
The number automatically dials.
Or
•
Lift the handset.
The edited number is not saved
anywhere.
Exit a Directory
Step
1.
108
Action
Result
Press the Exit softkey.
The idle state screen displays.
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6757i IP Phone User Guide for SPN
DLS (PBX) Directory
The Internal softkey accesses this directory. Only one number per directory entry is
stored in the PBX directory.
Find an Entry and Dial the Number
Use the Directory Lookup and Dial procedure to find the entry.
Edit the Number before you Dial
When you choose an entry to dial, you can edit the number before you dial. Your edit is
not saved.
See Edit the Number before you Dial.
Add an Entry to the Speed Dial List
You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.
See Add an Entry to the Speed Dial List and Edit a Speed Dial List Entry.
Exit a Directory
See Exit a Directory.
Corporate Directory (Exchange/Active)
Only the following phone numbers are displayed for the Exchange (Active) directory:
•
Business
•
Mobile
•
Home
Find an Entry and Dial the Number
Use the Directory Lookup and Dial procedure to find the entry.
Edit the Number before you Dial
When you choose an entry to dial, you can edit the number before you dial. Your edit is
not saved.
See Edit the Number before you Dial.
Add an Entry to the Speed Dial List
You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.
See Add an Entry to the Speed Dial List and Edit a Speed Dial List Entry.
Aastra - 2737-007
109
Chapter 9, Directories
Exit a Directory
See Exit a Directory.
Contacts Directory
First Time Login and Subsequent Logins
Any directory softkey that accesses the Outlook Contacts directory requires you to log in
to your system using responses that you use with Microsoft Outlook Web Access.
The first time you use a softkey that accesses your Outlook Contacts, you will be
prompted for Email ID, User Name, and Password.
Subsequently, because you are already logged on to the network, you will only be
prompted for the details of your next query. Also see Security and the Logout Softkey.
Outlook Contacts Phone Numbers
Ten-digit numbers should be stored in your Contacts folder as 10-digit numbers only,
without access numbers (such as 8 or 9.)
Only the following phone numbers are displayed for the Outlook Contacts directory:
•
Business
•
Mobile
•
Home
The Dial Softkey and the Display Softkey
When you press the Lookup softkey on the phone, the system displays the entries it
finds, and the Dial, Display, and Back softkeys display on the screen.
Dial Softkey:
The Dial softkey automatically dials the first number it finds in the Contacts entry as
follows:
•
The system dials the first number found that is labeled “Business”.
•
If no “Business” number is found, it dials the first number found that is labeled
“Mobile”.
•
If no “Mobile” number is found, it dials the first number found that is labeled
“Home”.
Display Softkey:
The Display softkey shows you the list of numbers found in the Contacts entry. You can
choose a number and use the Dial softkey to dial the number.
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Access the Contacts Directory
Step
Action
Result
1.
Press the appropriate directory softkey.
The Email ID screen displays.
2.
Enter the first half of your email
address for the Email ID.
Internal
Corporate
Contacts
Example:
Directory
News
More
Email ID
If the email address =
mary.jones@aastra.com,
Enter Email ID
mary.jones
The Email ID = mary.jones
Backspace
ABC
The phone also accepts the complete
email address.
3.
Press Done.
4.
Enter your domain name\username.
Example:
us\maryjones
Done
Exit
•
Use the “1” on the dial pad in text
mode (ABC softkey) to enter a “.”
•
Use the “#” key in text mode
(ABC softkey) to enter a “@”.
The User Name screen displays.
Internal
Directory
Corporate
News
Contacts
More
User Name
Enter User Name
us\maryjones
Backspace
abc
Done
Exit
Use the “#” key in text mode (ABC
softkey) to enter a “\”.
5.
Aastra - 2737-007
Press Done.
The Password screen displays.
111
Chapter 9, Directories
Step
6.
Action
Result
Enter the password you use to log into
your network every day.
Internal
Directory
Corporate
News
Contacts
More
Password
Example:
hawkes5
Enter Password
*********
•
•
7.
As you enter the password, the
actual character or number you
enter will be visible for a very
short time to help you see the
characters you enter. It is then
replaced by the * character.
Backspace
Reset
Done
Exit
abc
If the password is case-sensitive,
use the ABC softkey to toggle
between uppercase, lowercase, and
numeric formats.
Press Done.
If you are successful:
•
The Directory Lookup screen
displays the “Enter Name” prompt.
•
The Logout softkey displays.
Internal
Directory
Corporate
News
Contacts
More
Directory Lookup
Enter Name
Mar
Backspace
Space
ABC
8.
112
Logout
Lookup
Exit
Go to the Directory Lookup and Dial
procedure.
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6757i IP Phone User Guide for SPN
Edit the Number before you Dial
When you choose an entry to dial, you can edit the number before you dial; however, the
change is not saved.
See Edit the Number before you Dial.
Add an Entry to the Speed Dial List
You can add an entry to your Speed Dial List, you can edit that number, and you can add
more numbers.
See Add an Entry to the Speed Dial List and Edit a Speed Dial List Entry.
Exit Outlook Contacts
When the Outlook Contacts directory is accessed, the Logout softkey is used when you
exit. See Security and the Logout Softkey.
Step
1.
Action
Press the Logout softkey.
Result
Internal
Directory
Corporate
News
Contacts
More
Directory Lookup
Enter Name
Backspace
Space
ABC
2.
Press the Exit softkey.
Logout
Lookup
Exit
The idle state screen displays.
Security and the Logout Softkey
The Logout softkey is provided on the main Directory Lookup screen for the Contacts
Directory (Contacts softkey) and the Combined Directory (Directory softkeys) if it
includes your Outlook Contacts), so that you can log off of the network.
If you have not used the Outlook Contacts directory for a specified length of time, and
have not logged out, you are logged out automatically and will be required to use your
password again to access the directory.
The default idle time is 30 minutes, but can vary according to the requirements of your
organization. During this time, if you are not at your phone, it is possible for others to
access your Outlook Contacts directory. It would be best to use the Logout softkey before
you leave your phone.
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113
Chapter 9, Directories
Reset Softkey
You must press the Logout softkey to access the Reset softkey which is available on the
Password screen. You can use the Reset softkey to go back to the “Email ID” prompt and
log in as another user.
Internal
Directory
Corporate
News
Contacts
More
Password
Enter Password
Backspace
ABC
Reset
Done
Exit
When you use the Reset softkey and have logged in before, your previous information
will display by default until you change it.
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Chapter 10
Multi-Ring
Overview
When a call arrives at a line with multi-ring activated, the Pointspan system places one or
more multi-ring calls to the destinations numbers configured on the Multi-ring line.
There is also an option provided to allow you to confirm your acceptance of a multi-ring
call by pressing any DTMF digit on the phone including # and *. The call is connected
only when you confirm the answer.
Multi-Ring is turned on or off on lines configured with multi-ring as follows:
•
Locally at the phone.
•
Remotely from another Pointspan phone.
•
Remotely from home via a Pointspan trunk.
Multi-Ring Status
The Multi-Ring softkey displays the current enabled/disabled status, and can be used to
change that status.
The lamp on the multi-ring softkey reflects the current status of multi-ring on the
currently selected line:
•
Lamp ON – Multi-ring is enabled.
•
Lamp OFF – Multi-ring is disabled and the system will not attempt to call any other
number defined on the line.
Bridged Line Appearance Lines
When you press the Multi-Ring softkey to enable or disable Multi-Ring on the currently
selected line; the lamp immediately changes on all ITEs or SIP stations sharing that line
to reflect the change in Multi-Ring status.
Multi-Ring on more than One Line
When your phone has two or more lines configured with multi-ring, the lamp on the
multi-ring button reflects the combined status of multi-ring on ALL lines on your phone.
When the lamp is on steady, multi-ring is enabled on at least one line of the phone; when
the lamp is off, multi-ring is disabled on all lines of the SIP station.
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115
Chapter 10, Multi-Ring
Example:
Internal
Directory
Corporate
News
Contacts
More
Multi-Ring
Line 25008………………ON
Line 25010………………OFF
Line 5587………………..OFF
On
Off
Done
Figure 4 Multi-Ring on Multiple Lines Display
Remote Access
Multi-Ring Remote Access is an added feature of Multi-Ring that allows you to remotely
change the Multi-Ring enable/disable status of lines on your phone. You can be another
Pointspan station user or an off-switch user dialing into Pointspan (via a trunk to
Pointspan).
Multi-ring remote access is initiated as follows:
•
The remote user dials a feature directory number set up with the new Multi-Ring
Remote Access.
•
The remote user dials a numeric feature code set up with the new Multi-Ring Remote
Access.
•
The Personal Id (PIN) assigned to a Voice Line provides security for that line so
unauthorized users cannot change the multi-ring status.
Your system administrator will provide these tools for Remote Access.
Using Remote Access
To access Poinspan, you can either dial a DID number defined as a Multi-ring access
number that contains the feature directory number, or you can dial into Pointspan over an
incoming dialed trunk and then enter the feature directory number or numeric feature
code.
Note:
Prompts are given by tone only.
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Step
1.
Action
Result
Dial into Pointspan using one of the
two methods:
You hear a ZIP tone that prompts for
the directory number of the line to be
accepssed.
•
A feature number defined as Multiring Remote Access.
Or
•
2.
The numberic feature code defined
as Multi-ring Remote Access.
Enter the directory number.
NOTE:
You hear a ZIP tone that prompts you
for the Personal ID (PIN) of the line.
If the directory number is less than 5
digits, you must enter the # key after
entering the digits.
3.
Enter the PIN number.
The maximum number of digits in the
PIN is 8 digits. If you have less than 8
digits, enter the # key after entering the
digits.
4.
Enter a single digit as follows:
•
0 to turn off (disable) multi-ring on
the line.
Or
•
You hear a ZIP tone that prompts you
for the new Multi-ring status.
You hear a ZIP-ZIP tone that confirms
the change.
The multi-ring button lamps on the
phone(s) are updated accordingly.
1 to turn on (enable) multi-ring on
the line.
Multi-Ring Call Answer Confirmation
The Multi-Ring feature can be set up to require a confirmation before the call is
connected. When the Multi-Ring call is answered, the system plays the prompt that
requests a confirmation by pressing any single digit on the phone. A pause of up to 15
seconds allows you time to confirm.
If you hang up or do not press a digit within the maximum time period, the system
terminates the multi-ring call without affecting the call ringing at the line. The call then
follows the assigned call forward path.
If the call ringing on the line is not answered by one of the Multi-Ring numbers, the call
is handled just like any other unanswered call and follows the assigned call forward path.
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117
Chapter 10, Multi-Ring
You will hear one of the two following types of prompts that are configured for your
organization:
118
•
A prompt asking you to press any DTMF digit to accept the call.
•
A prompt asking you to press any DTMF digit to do one of the following:
–
Accept the call where the call is immediately connected or,
–
Immediately forward the call to the Call Forward-Busy destination of the line. If
CFB is not configured the caller will hear the busy tone.
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6757i IP Phone User Guide for SPN
Chapter 11
Virtual Workstation
Overview
The SIP Virtual Workstation provides a common workspace where a SIP phone can be
shared by several users based on the time of day.
Each user that will share the SIP phone (Host) is assigned a profile that contains that
user’s softkey assignments, forwarding information, etc.
At the beginning of the day, you sign on to an available Host phone using the New Guest
softkey and your Station ID and Password. Upon successful sign-on, the phone restarts
automatically. When the restart is completed, this phone is configured with your own
SIP profile. At the end of the day, you sign off of the Host phone using the Host softkey.
Your user-specific profile is removed from the phone and returned to an idle/available
configuration, and is not physically connect to a phone. The Host phone goes back to it’s
original configuration.
Any calls that come to you after you have signed off immediately go to the Call
Forward/Busy destination since your profile is no longer physically connected to the
phone.
You can also sign on to a Host phone that is currently configured for a different user.
The Host softkey is displayed on that phone. When you sign on as New Guest user , the
profile of the user being replaced is automatically removed from the Host station and
your profile is then assigned to the phone.
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119
Chapter 11, Virtual Workstation
Sign-On
NOTE:
Station IDs and passwords are provided by your system administrator.
Step
1.
Action
Result
Press the New Guest button.
The Station ID screen appears.
NOTE:
This softkey may have a different label
assigned by your system administrator.
Voice Mail
Directory
Forward
News
Contacts
More
New Guest
Station ID
Backspace
Cancel
Done
2.
Enter the Station ID using the keypad.
The Station Password screen displays.
Voice Mail
Directory
Forward
News
Contacts
More
New Guest
Station Password
Backspace
Cancel
Done
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Step
3.
Action
Result
Enter the Station Password.
The Reconfigure screen displays.
Voice Mail
Forward
Contacts
Directory
News
More
Reconfiguring Phone for
New Guest...
Done
Your phone automatically restarts.
NOTE:
This process takes a few mintues.
4.
Wait until the restarts are done.
Your profile screen displays.
The Host softkey displays.
Call Log
Call Pickup
News
L1
Host
Auto Dial
More
ME Guest
3298
Mon Mar 7 8:40 am
Internal
AutoAnswer
Speed Dial
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On/Offline
Agent Stat
More
121
Chapter 11, Virtual Workstation
Sign-Off
Return to Host Configuration
Step
1.
Action
Result
Press the Host softkey.
The Host selection screen displays with
choices.
Call Log
Call Pickup
News
Host
Auto Dial
More
Host
Please select...
Host
New Guest
Change Pwd
2.
Press the Host softkey in the lower
panel of the screen.
Cancel
The following displays.
Call Log
Call Pickup
News
Host
Auto Dial
More
Host
Returning to Host
configuration...
Done
The phone automatically restarts and
returns the the Host configuration.
NOTE:
This process takes a few minutes.
3.
122
Wait until the restart is completed.
The phone has been returned to the
Host configuration.
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6757i IP Phone User Guide for SPN
Change to your Profile when another User is Signed On
Step
Action
Result
1.
Press the Host softkey.
The Host selection screen displays.
2.
Press the New Guest softkey.
The Station ID screen appears.
NOTE:
This softkey may have a different label
according to your system
configuration.
Voice Mail
Directory
Forward
News
Contacts
More
New Guest
Station ID
Backspace
Cancel
Done
3.
Enter the Station ID using the keypad.
The Station Password screen displays.
Voice Mail
Directory
Forward
News
Contacts
More
New Guest
Station Password
Backspace
Cancel
Done
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123
Chapter 11, Virtual Workstation
Step
4.
Action
Result
Enter the Station Password.
The Reconfigure screen displays.
Voice Mail
Forward
Contacts
Directory
News
More
Reconfiguring Phone for
New Guest...
Done
Your phone automatically restarts.
NOTE:
This process takes a few mintues.
5.
Wait until the restarts are done.
Your profile phone screen displays
along with the Host softkey.
Call Log
Call Pickup
News
L1
Host
Auto Dial
More
ME Guest
3298
Mon Mar 7 8:40 am
Internal
AutoAnswer
Speed Dial
124
On/Offline
Agent Stat
More
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6757i IP Phone User Guide for SPN
Change your Station Password
Your original Station Password password was provided by your system administrator.
However, you can change this password once you are signed on to a Host.
Your Station Password can be from 1 to 20 numeric digits and cannot contain any
alphabetic character or *.
NOTE:
If you enter the wrong password for Current Password, you will not be informed until
after you enter the New Password.
Step
1.
Action
Result
Press the Host softkey.
The Host selection screen displays with
choices.
Call Log
Call Pickup
News
Host
Auto Dial
More
Host
Please select...
Host
Change Pwd
2.
Press the Change Pwd softkey.
New Guest
Cancel
The Current Password screen displays.
Call Log
Host
Call Pickup
Auto Dial
News
More
Change Password
Current Password
Backspace
Cancel
Done
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125
Chapter 11, Virtual Workstation
Step
3.
Action
Result
Enter your current password.
The New Password screen displays.
Call Log
Host
Call Pickup
Auto Dial
News
More
Change Password
New Password
Backspace
Cancel
Done
4.
Enter the new password.
The password changed screen displays.
Call Log
Host
Call Pickup
Auto Dial
News
More
Change Password
Password Changed!
Done
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Appendix A
Optional Expansion Modules
Expansion Modules
Two types of expansion modules are available for the Aastra 6755i, 6757i, and 6757i CT
phones (maximum of 1 expansion module per phone).
•
M670i - 18 keys in each column (totaling 36 keys).
•
M675i - 20 keys available on each page (totaling 60 softkeys)
Expansion module keys support the same features as the keys on the phone.
Model M670i
The M670i provides 18 keys in each column (totaling 36 keys) on the keypad. Each key
has an LED for call status indication. Paper labels are provided for key labeling.
Figure 5. Model M670i Expansion Module
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127
Appendix A, Optional Expansion Modules
Figure 6. Model M670i Keys
Figure 7. A 6755i with an M670i Expansion Module (Max 1 per phone)
Model M675i
The M675i provides:
128
•
An LCD screen for displaying key labels.
•
3 keys at the bottom left of the unit that represent "Page 1", "Page 2", and "Page 3" of
the LCD display.
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6757i IP Phone User Guide for SPN
•
10 keys in each column providing 20 softkeys available on each page (totaling 60
softkeys per M675i.)
•
Each key has an LED to indicate call status.
Figure 8. Model M675i Expansion Module
Column Display Format
The M675i Expansion Module screen displays softkeys in column format. The function
keys on the bottom left of the Module allow you to display 3 full screens of keys. Each
screen consists of 2 columns.
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Appendix A, Optional Expansion Modules
Using the M675i
Step
1.
Action
•
Press the top key for Page 1.
Or
•
Press the middle key for Page 2.
Or
Press the bottom key for Page 3.
2.
Press the desired feature key.
Figure 9. M675i Page 1 Screen
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Figure 10. A 6757i with an M675i Expansion Module (Max 1 per phone)
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131
Appendix A, Optional Expansion Modules
132
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Appendix B
Troubleshooting
The following are common problems associated with the phone and possible solutions.
Problem
Possible Solution(s)
Network Disconnected
message
The Network Disconnected prompt appears on the display
and the telephone status lamp turns on if phone is not
properly connected to the network. The phone also displays
the default time and date of 12:00 am Jan 1st, 2005 or the
equivalent. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should
automatically detect when it is reconnected and will display
the "Network Connected" prompt for a few seconds.
However, if changes have been made to your phone’s
network settings, you may need to restart your phone.
Contact your system or network administrator for
assistance.
Why is my display blank?
Ensure that power is being provided to your phone. If your
network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power
over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone.
See the section “Connecting to the Network and to Power”
in the Aastra Model 6757i Installation Guide for details.
Why is my speaker not
working?
If you press the Speaker key and the speaker lamp flashes
and you do not hear dial tone through the speaker, the Set
Audio option in the phone’s Options list has been set up for
headset use.
Press the Speaker key a second time and if the lamp goes
out, the phone has been set up to be used only with a
headset or handset. If the lamp stays on steady and you hear
dial tone, the phone has been set up so that you can
alternate between the speaker and the headset by pressing
the Speaker key.
Aastra - 2737-007
Why can’t I get dial tone?
Check for any loose connections and that the phone has
been installed properly.
Why doesn’t my phone
ring?
Check the ring volume on your phone. It may be turned
down or turned off. To adjust the ringer volume setting,
press the volume key when the phone is on-hook and idle.
For more information, see Volume Key in Chapter 2.
133
Appendix B, Troubleshooting
134
Problem
Possible Solution(s)
Why is the lamp not
coming on when I have a
new Voicemail Message?
Your phone system or service provider must provide a
visual Message Waiting service for this function to work.
Contact your system administrator.
Why is my handset not
working?
Check to ensure that the handset cord is fully connected to
both the phone and handset. The handset connection on the
bottom of the phone is marked with the handset symbol
.
How do I find the IP
address of my phone?
This setting is in the Options list under Phone Status. You
can view the IP and MAC address of the phone.
How do I change my User
Password?
This setting is in the Options list. See User Password in
Appendix A.
Why does my phone
display the “No Service”
message?
The phone displays the “No Service” message if the SIP
settings have not been set up correctly. You can still use the
phone but it is not registered with the Registrar. For more
information about registering your phone, see your system
administrator.
How do I restart the IP
phone?
This setting is in the Options list. See Restart Phone in
Appendix A.
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6757i IP Phone User Guide for SPN
Index
#
C
#*9 .................................................................................... 69
call appearance ................................................................. 10
call forward ................................................................ 11, 59
call mark ........................................................................... 61
call park ...................................................................... 11, 62
call park number ............................................................... 63
Call Park softkey ........................................................ 62, 63
call pickup .................................................................. 11, 63
Call Pkup softkey ............................................................. 64
call record ................................................................... 13, 95
call timer .......................................................................... 21
call waiting ....................................................................... 64
callers list ................................................................... 11, 71
delete entry .................................................................. 73
dial from ...................................................................... 72
display ......................................................................... 71
exit ............................................................................... 74
functions ...................................................................... 72
missed calls ................................................................. 73
Callers List ....................................................................... 71
CallRecord softkey ........................................................... 95
calls
place ............................................................................ 47
transfer......................................................................... 55
calls in queue .................................................................. 103
combined directory................................................... 11, 105
conference .................................................................. 11, 57
configuration update........................................................... 5
connected call ................................................................... 49
connected call display ...................................................... 16
connection
handset and headset ....................................................... 2
contacts directory ..................................................... 11, 110
access procedures ...................................................... 111
Contacts softkey ............................................................. 105
contrast level .................................................................... 27
corporate directory ......................................................... 109
Corporate softkey ........................................................... 105
5
536M............................................................................... 127
560M............................................................................... 128
560M Expansion Module................................................ 129
9
911 .................................................................................... 52
A
ACD .................................................................................. 89
ACD features .............................................................. 12, 89
administrator menu ........................................................... 23
agent to supervisor messages ............................................ 97
agents online ................................................................... 103
alert ............................................................................. 13, 97
alert codes ......................................................................... 97
announced transfer ............................................................ 56
answer call ........................................................................ 48
Answer softkey ................................................................. 48
auto answer ................................................................. 12, 93
auto answer softkey .......................................................... 93
auto dial ................................................................ 12, 23, 30
configure ...................................................................... 30
Remove softkey ........................................................... 32
automatic hold .................................................................. 54
available .......................................................................... 102
average duration.............................................................. 102
AVL ................................................................................ 102
B
backlight auto ................................................................... 29
backlight option ................................................................ 28
BLA .................................................................................. 49
blank display ................................................................... 133
BLF ............................................................................. 11, 65
Directed Call Pickup .................................................... 65
Key Label..................................................................... 66
Ring-Splash Option...................................................... 65
BLF Key ........................................................................... 65
bottom softkeys ................................................................. 10
bridged line appearance .................................................... 49
Busy Lamp Field......................................................... 11, 65
Aastra - 2737-007
D
date format ....................................................................... 38
daylight savings time ........................................................ 36
Details softkey.................................................................. 75
Dial softkey .................................................................... 110
Direct Station Select ......................................................... 65
directories ....................................................................... 105
Directories ...................................................................... 105
directory
contacts.............................................................. 105, 110
corporate.................................................................... 109
135
Index
dial from............................................................. 105, 108
edit entry .................................................................... 108
exchange ............................................................ 105, 109
exit ............................................................................. 108
logout ......................................................................... 112
lookup ........................................................................ 105
outlook contacts ......................................................... 110
password .................................................................... 112
pbx ............................................................................. 105
user ID ....................................................................... 111
username .................................................................... 111
directory phone numbers ................................................ 105
Directory softkey ............................................................ 105
directory types ................................................................ 105
display............................................................................... 23
display options .................................................................. 27
Display softkey ............................................................... 110
dls directory ...................................................................... 11
DLS PBX directory......................................................... 109
DND ................................................................................. 55
do not disturb .............................................................. 11, 55
E
ELIP .................................................................................. 69
emergency call handling ................................................... 52
Emergency Location Identification ................................... 69
empty key ......................................................................... 11
Empty Key ........................................................................ 70
end call.............................................................................. 52
envelope icon .................................................................... 67
exchange directory ............................................ 11, 105, 109
expansion module ........................................................... 127
F
features ............................................................................. 10
firmware info .................................................................... 23
forward ............................................................................. 59
multiple lines................................................................ 61
Forward softkey ................................................................ 60
H
handset ................................................................................ 2
handset not working ........................................................ 134
handset volume ................................................................. 21
headset .......................................................................... 3, 33
place and receive calls ................................................. 51
headset connection .............................................................. 2
headset volume ........................................................... 21, 34
headset/speaker ................................................................. 34
HLD ................................................................................ 102
hold ........................................................................... 53, 102
multiple calls ................................................................ 54
retrieve ......................................................................... 54
I
ignore call......................................................................... 49
Ignore softkey................................................................... 49
INC................................................................................. 102
INCM ............................................................................. 102
incoming......................................................................... 102
INT ................................................................................. 102
internal ........................................................................... 102
Internal softkey............................................................... 105
IP address ................................................................. 23, 134
K
key description ................................................................... 8
L
labels ................................................................................ 10
lamp
hard keys ..................................................................... 20
message waiting indicator ........................................... 20
speaker......................................................................... 20
LAN port .......................................................................... 23
language ..................................................................... 23, 39
last number redial ............................................................. 74
line Appearance ................................................................ 10
line/call appearance
status lamp ................................................................... 20
line/call appearance hard keys .......................................... 17
line/call appearance icons................................................. 19
line/call appearance softkeys ............................................ 17
live dialpad ................................................................. 23, 32
lock phone ........................................................................ 44
login ............................................................................... 110
logout ............................................................................. 113
Logout softkey ............................................................... 113
M
MAC address.................................................................... 23
message desk .............................................................. 11, 67
message recall ............................................................ 13, 98
message waiting ............................................................. 134
message waiting indicator ................................................ 20
missed calls
access .......................................................................... 73
missed calls indicator ....................................................... 73
More softkey .................................................................... 14
multi-ring
answer confirmation .................................................. 117
BLA lines .................................................................. 115
feature directory number ........................................... 116
numeric feature code ................................................. 116
personal ID (PIN) ...................................................... 116
status.......................................................................... 115
Multi-Ring
Remote Access .......................................................... 116
mute.................................................................................. 22
Mute key .......................................................................... 22
MWI ................................................................................. 20
icons
line/call appearance...................................................... 19
136
Aastra – 2737-007
6757i IP Phone User Guide for SPN
N
Q
network disconnected ......................................................... 7
network disconnected message ....................................... 133
network password ........................................................... 112
night service ...................................................................... 89
no dial tone ..................................................................... 133
no MWI lamp .................................................................. 134
no service .................................................................... 7, 134
queue depth .................................................................... 103
O
online duration ................................................................ 101
options list......................................................................... 23
base station................................................................... 24
tone sets ....................................................................... 25
tones ............................................................................. 25
OUT ................................................................................ 102
OUTG ............................................................................. 102
outgoing .......................................................................... 102
outlook
login ........................................................................... 110
logout softkey ............................................................ 113
security....................................................................... 113
outlook contacts ...................................................... 105, 110
exit with logout .......................................................... 113
phone number storage ................................................ 110
reset ............................................................................ 114
P
park call ............................................................................ 62
parked call
retrieve ......................................................................... 63
password ........................................................................... 42
PC port .............................................................................. 23
phone lock................................................................... 24, 44
phone numbers ................................................................ 105
phone status ................................................................ 23, 43
firmware info ............................................................... 23
IP and MAC address .................................................... 23
LAN port...................................................................... 23
PC port ......................................................................... 23
pickup ............................................................................... 63
Pickup softkey .................................................................. 54
place call ........................................................................... 47
power .............................................................................. 133
power supply................................................................... 133
preferences ........................................................................ 23
auto dial ....................................................................... 23
display .......................................................................... 23
language ....................................................................... 23
live dialpad................................................................... 23
set audio ....................................................................... 23
speed dial ..................................................................... 23
time and date ................................................................ 23
tones ............................................................................. 23
preferred line..................................................................... 17
programmable softkeys ..................................................... 10
Aastra - 2737-007
R
recall ................................................................................. 13
record ......................................................................... 13, 95
Redial key ........................................................................ 74
redial list........................................................................... 74
delete entry .................................................................. 75
view entry .................................................................... 75
Redial List ........................................................................ 71
Reset softkey .................................................................. 114
restart phone ..................................................................... 24
retrieve held call ............................................................... 54
ring tone ........................................................................... 25
ring volume .................................................................... 133
ringer volume ................................................................... 21
rss feed ............................................................................. 12
RSS feeds ......................................................................... 68
S
set audio ........................................................................... 23
Set Audio.......................................................................... 33
set date ............................................................................. 39
set time option .................................................................. 38
sign off ............................................................................. 92
sign on ........................................................................ 89, 90
sign on state...................................................................... 90
Sign On-Off...................................................................... 12
sign-on lamp status ........................................................... 89
softkey
do not disturb............................................................... 55
More ............................................................................ 14
softkey display ................................................................. 14
softkeys
call appearance ............................................................ 17
line appearance ............................................................ 17
speaker ..................................................................... 33, 133
place and receive calls ................................................. 51
speaker lamp .................................................................... 20
speaker volume................................................................. 21
speaker/headset ................................................................ 33
speed dial edit............................................................. 23, 30
speed dial list .............................................................. 11, 77
access .......................................................................... 77
add entry ...................................................................... 78
assign primary number ................................................ 81
delete entry .................................................................. 84
dial from ...................................................................... 84
edit entry...................................................................... 82
edit name ..................................................................... 83
edit number.................................................................. 82
move entry in list ......................................................... 85
primary number ........................................................... 81
search in ...................................................................... 86
Speed Dial softkey ........................................................... 77
startup sequence ................................................................. 5
state-based softkeys .......................................................... 15
status icons ....................................................................... 19
137
Index
status lamp ........................................................................ 20
supervisor alert............................................................ 13, 97
supervisor to agent messages ............................................ 98
T
time and date ..................................................................... 23
time format ....................................................................... 37
time server ........................................................................ 35
time zone .......................................................................... 36
timed work ........................................................................ 94
timer .................................................................................. 21
tone sets ...................................................................... 25, 26
tones.................................................................................. 23
top softkeys ....................................................................... 10
Total ACD ...................................................................... 102
transact ........................................................................ 14, 99
transaction codes............................................................... 99
transfer ........................................................................ 11, 55
announced .................................................................... 56
unannounced ................................................................ 55
U
unannounced transfer ........................................................ 55
Un-avail softkey................................................................ 95
138
unavailable ................................................................. 13, 95
unavailable reason code ................................................... 95
unknown Transaction code............................................. 101
unlock phone .................................................................... 44
user password ..................................................... 23, 42, 134
V
virtual workstation ......................................................... 119
Voice Mail softkey ........................................................... 67
voicemail .................................................................... 11, 67
volume
handset......................................................................... 21
headset ......................................................................... 21
ringer ........................................................................... 21
speaker......................................................................... 21
Volume key ...................................................................... 20
W
work ................................................................... 12, 94, 102
wrap.......................................................................... 12, 102
wrap-up ............................................................................ 93
wrap-up timer ................................................................... 93
WRK .............................................................................. 102
WRP ............................................................................... 102
Aastra – 2737-007
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