Application Notes for ObjectWorld CallAttendant

Avaya Solution & Interoperability Test Lab
Application Notes for ObjectWorld CallAttendant Office 3.0
with Avaya IP Office 2.0, Issue 1.0
Abstract
These Application Notes describe the configuration steps required for ObjectWorld
CallAttendant Office to successfully interoperate with the Avaya IP Office. Features and
functionality were validated and performance testing was conducted in order to verify
operation under load. Information in these Application Notes has been obtained through
interoperability compliance testing and additional technical discussions. Testing was
conducted via the DeveloperConnection Program at the Avaya Solution and Interoperability
Test Lab.
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1. Introduction
These Application Notes describe the compliance-tested configuration utilizing Avaya IP Office
2.0 and ObjectWorld CallAttendant Office 3.0.
ObjectWorld CallAttendant Office (CAO) works with integrated e-mail systems such as
Microsoft Exchange, Lotus Notes and IMAP compliant E-mail systems to provide users with a
single storage and access point for voice, fax, and e-mail messages. Non-integrated e-mail
systems are also supported through an integrated messaging client that allows users to visually
manage their voice and fax messages. CAO provides full fax server capabilities, including
management of incoming and outgoing faxes.
Users can retrieve and manage messages either over the telephone or directly from the desktop.
Using text to speech technology, CAO allows reading of e-mails over the telephone. While
listening to e-mail messages, a user can simply respond with a wave file attachment to the
original sender of the e-mail.
CallAttendant Office users can be configured in one of two available modes: personal voice
mail or personal auto attendant mode. Personal auto attendant mode provides users with a
simple user interface that allows configuration and management of greetings, one-time messages,
services, announcements, fax cover pages, and faxes. Personal voicemail mode provides users
with the ability to route specific callers to one-time messages and to filter calls to their
extensions by activating call transfer, active message delivery, and pager notification based on
Caller ID, Outlook Contact, and/or Time of Day.
CallAttendant Office interacts with the IP Office via TAPI third-party call control and analog
media. The analog integration provides media for both voice and fax messages.
The analog station ports on the IP Office are connected to analog station ports of the Intel
Dialogic D/120JCT-LS or D/41JCT-LS cards in the CAO server. Caller information and reason
information are conveyed to CAO through Avaya IP Office’s third-party TAPI implementation
(CTI Link Pro). The CAO server then answers and plays the appropriate greeting. The CAO
server sets / cancels voicemail message waiting using the TAPI interface.
Avaya IP Office’s CTI Link Pro is used to gather caller and called telephone number information
as well as call reason information. The call reason gives CAO the ability to determine how calls
are answered. For example, CAO can act as an automated attendant, prompt for a mailbox
password, or prompt the callers to leave a message in a mailbox.
By default, Avaya IP Office systems are configured to work with one voicemail server at a time.
However, CAO server can be configured to work in parallel with IP Office Voicemail PRO by
directing busy and unanswered calls to the CAO voicemail hunt group. This permits a
configuration where all users are setup with Voicemail PRO by default; however, users desirous
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of using CAO for personal auto attendant and/or personal voicemail functionality can forward
their busy and no answer calls to the CAO server.
The tested configuration is shown in Figure 1.
ObjectWorld
CallAttendant Office
Server
192.45.70.226
Avaya IP400
Phone 30
T1 / PRI / Analog Trunks
PSTN
x237
...
x240
Avaya IP403
192.45.70.190
Fax
x2520
Analog
Phone
Client PC A
(Sales)
x2501
Digital
Phone
x2511
IP
Phone
Client PC B
Client PC C
(Rick Sample) (Bob Vasquez)
Ethernet
MS Exchange
Server
192.45.70.100
Avaya IP Office Manager
Avaya Voicemail Pro
Avaya License Manager
192.45.70.40
Figure 1: ObjectWorld CAO and Avaya IP Office Configuration
1.1. Compliance Test Notes / Observations
•
•
IP Office Voicemail PRO and CallAttendant Office work independently of each other.
Voice mailboxes are separately stored. Forwarding and responding to messages between
systems is not supported.
The default delay interval set for the CAO Pager Notification service was too short for IP
Office. It is recommended that the delay interval be changed to 10 seconds when used
with IP Office.
2. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Avaya IP 403 Office System
Avaya IP 400 Phone 30 Expansion Module
Avaya 6408D+, 6416D+M Telephones
Avaya 4612, 4624 IP Telephones
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Software
2.0(16)
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Equipment
ObjectWorld CallAttendant Office
Dialogic D/41JCT-LS (4-Port Analog Card)
Generic Server PC
Generic PCs
Generic Analog Telephones
Software
3.0
5.11 (+PTR31016 patch)
MS Windows 2000 Server
MS Exchange
Windows 2000 Professional
-
3. Configure Avaya IP Office
These Application Notes address provisioning of the IP Office as it relates to integration of the
CallAttendant Office. For all other provisioning information such as provisioning of the trunks
for outbound dialing, call coverage, extensions, etc., please refer to the IP Office product
documentation.
Step
1.
2.
3.
4.
Description
IP Office License Key Physical Installation
Plug in the red Avaya Software Sentinel key into the parallel port of the IP Office Manager
PC.
Configure License Key Server IP Address
Log in to the IP Office Manager PC and go to Start → Programs → IP Office →
Manager to launch the Manager application. Log in to the Manager application using the
appropriate credentials.
In the Manager window that appears, select File → Open to search for the IP Office
system in the network.
Log in to the IP Office system using the appropriate login credentials to receive its
configuration.
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Step
5.
6.
7.
8.
9.
Description
In the Manager window, go to the Configuration Tree and double-click System. In the
System Configuration window that appears, select the System tab and set License Server
IP Address to the IP address of the machine to which the red Avaya Software Sentinel key
is connected. This is typically the IP Office Manager PC.
Install Licenses
In the Manager window, go to the Configuration Tree and double-click License to open
the list of licenses installed in the IP Office system.
Right click in the license list window and select New. In the License window that appears,
enter the CTI Link Pro License Key and click OK.
In the Manager window, select File → Save to save the licenses to the IP Office system
and wait for the system to update.
NOTE 1: Before the system reloads, the new licenses will be listed with an Unknown
status. After the system reloads, the new licenses will list as Valid.
Configure CAO Ports
In the Manager window, select File → Open to search for the IP Office system in the
network.
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Step Description
10. Log in to the IP Office system using the appropriate login credentials to receive its
configuration.
11. Select an analog station port on the IP Office Phone Expansion module that will be
connected to a CAO port and record the corresponding extension number. Verify the
extension number is correct by first attaching a phone to the Phone Expansion module port.
Place a call to the extension number, and confirm the phone rings.
12. In the Manager window, go to the Configuration Tree and double-click Extension to open
the list of extensions on the IP Office system.
13. Select the extension number recorded in Step 11 from the Extension list and double-click
it.
14. In the Extension window that appears, verify settings are left at default values as shown
below and click OK.
15. In the Manager window, go to the Configuration Tree and double-click User to open the
list of users on the IP Office system.
16. Select the User that corresponds to the extension recorded in Step 11 and double-click it.
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Step Description
17. In the User tab of the User window that appears, set Name to CAOx where x is the number
of the CAO user extension desired, e.g., 1, 2, etc., and set Extension to the extension
number to be used.
18. In the Voicemail tab of the User window, verify Voicemail On is unchecked.
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Step Description
19. In the Telephony tab of the User window, verify Call Waiting On is unchecked, Answer
Call Waiting on Hold (Analogue) is unchecked, and check Offhook Station and click OK.
20. Repeat steps 11 – 19 for each analog station port connected to the CAO. For the purposes
of these Application Notes, a 4-port CAO server was used (extensions 237 – 240).
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Step
Description
Verify Voicemail PRO is the default Voicemail system for all users
21. In the Manager window, go to the Configuration Tree and double-click System. In the
System Configuration window that appears, select the Voicemail tab and verify the
Voicemail IP Address is set to the IP Address of the Voicemail PRO Server. For the
purposes of these Application Notes, this is on the IP Office Manager PC. Please refer to
the Voicemail PRO documentation for installation, configuration, and administration
information.
Configure CAO Voicemail Hunt Group
22. In the Manager window, go to the Configuration Tree and double-click Hunt Group to
open the list of hunt groups on the IP Office system.
23. Right click in the hunt group list window and select New.
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Step Description
24. In the Hunt Group window, add extensions to the Extension List that will be part of the
CAO Voicemail hunt group by right clicking in the Extension List section and selecting
Add. Then, set Name to CAO-VM, Extension to 500 (or the extension number desired for
the hunt group), Hunt Type to Linear, and verify Allocated Answer Interval (secs) and
Overflow Time (secs) remain blank.
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Step Description
25. In the Voicemail tab of the Hunt Group window, verify Voicemail On is unchecked and
click OK.
26. In the Manager window, select File → Save to save the configuration to the IP Office
system and wait for the unit to reboot with the saved configuration.
27. Log in to the IP Office system using the appropriate login credentials to receive its
configuration.
Configure System Auto Attendant Hunt Group
28. In the Manager window, go to the Configuration Tree and double-click Hunt Group to
open the list of hunt groups on the IP Office system.
29. Right click in the hunt group list window and select New.
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Step Description
30. In the Hunt Group window, add the CAO Voicemail hunt group to the Overflow Group
List by right clicking in the Overflow Group List window and selecting Add. Then, set
Name to Main-AA, Extension to 2599 (or the extension number desired for the hunt
group), Hunt Type to Linear, and verify Allocated Answer Interval (secs) and Overflow
Time (secs) remain blank.
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Step Description
31. In the Voicemail tab of the Hunt Group window, verify Voicemail On is unchecked and
click OK.
32. In the Manager window, select File → Save to save the configuration to the IP Office
system and wait for the unit to reboot with the saved configuration.
33. Log in to the IP Office system using the appropriate login credentials to receive its
configuration.
Select Inbound Call Route
34. In the Manager window, go to the Configuration Tree and double-click Incoming Call
Route to open the list of incoming call routes on the IP Office system. Right click in the
incoming call route window and select New.
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Step Description
35. In the Incoming Call Route window that appears, set the Line group ID to 0 (or the desired
number) and Destination to Main-AA. Click OK.
Assign Trunks to the Incoming Call Route
36. In the Manager window, go to the Configuration Tree and double-click Line to open the
list of lines (trunks) available on the IP Office system. Double-click the Line (analog or
digital) whose incoming calls are to be routed to the CAO.
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Step Description
37. In the Line window that appears, assign the line to the Line group ID recorded in Step 35.
38.
39.
40.
41.
42.
43.
44.
45.
46.
For example, each channel in the PRI line window must be assigned to the Line group ID
recorded in Step 35. To do so, double-click the channel and edit the Incoming Group field
in the Edit Channel pop up that appears. A similar procedure is used on the analog lines.
Verify the incoming call route is properly operating by temporarily assigning a telephone
extension to the hunt group and placing calls through the selected inbound line (trunk)
until the telephone extension assigned to the hunt group rings.
Repeat Steps 37 - 38 for each line (trunk) assigned to the incoming call route.
In the Manager window, select File → Save to push the configuration to the IP Office
system and wait for the unit to reboot.
Configure CAO End Users
In the Manager window, go to the Configuration Tree and double-click User to open the
list of users on the IP Office system.
Double-click the user to be assigned to use CAO, e.g., Bob Vasquez.
In the User window that appears, click the Voicemail tab.
In the Voicemail tab of the User window, uncheck Voicemail On.
In the Forwarding tab of the User window, check Forward on Busy, check Forward on No
Answer, set Forward Number to 500 (the extension of the CAO voice mail hunt group) and
click OK.
Repeat Steps 42 – 45 for each CallAttendant Office user. For the purposes of these
Application Notes, the users, Bob Vasquez and Sales, were configured as CallAttendant
Office users. Rick Sample remained a Voicemail PRO user.
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4. Configure the ObjectWorld CallAttendant Office
These Application Notes address provisioning of the ObjectWorld CallAttendant Office as it
relates to integration with the Avaya IP Office System. For all other provisioning information,
such as server installation and configuration, administration, and Dialogic hardware and software
installation, please refer to the ObjectWorld documentation available on the Installation CD.
4.1. Installing and Configuring Avaya IP Office TAPI Service Provider
Please refer to the Avaya IP Office CTI Link Installation Manual, 40DHB0002UKAB – Issue 5
(10/28/2003) for additional information.
Step
1.
2.
3.
4.
5.
6.
7.
8.
Description
Install the Avaya IP Office TAPI Service Provider driver on the CAO server from the
Avaya IP Office User Applications CD. Do not install the Phone Manager.
After the system reboots, log in to the system again as administrator and go to Start →
Settings → Control Panel. In the Control Panel window that appears, double-click
Phone and Modem Options.
In the Advanced tab of the Phone and Modem Options window, double-click Avaya IP
Office TAPI3 Service Provider.
In the Avaya TAPI3 configuration window that appears, set Switch IP Address to the IP
Address of the IP Office System, check Third Party, set Switch Password to the IP Office
System password, uncheck WAV Users, and click OK.
Reboot the CAO Server.
Verify Connectivity with the IP Office
After the system reboots, log in to the system and go to Start → Programs →
Accessories → Communications → Phone Dialer.
In the Phone Dialer window that appears, select Edit → Options.
In the Lines tab of the Options window that appears, select the Phone Calls: drop-down
list. If one or more “IP Office Phone: XXX” (where XXX is an extension number) entries
appear, then the IP Office TAPI Driver is installed and working properly.
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4.2. Configuring the ObjectWorld CallAttendant Office
Step
1.
2.
3.
4.
5.
6.
7.
Description
First Time Configuration
Log in to the CAO server as a domain user with domain administrator privileges and go to
Start → Program Files → CallAttendant Office Server → Server Configuration
Wizard.
In the CallAttendant Office Server Configuration Wizard Welcome window that appears,
click Next.
In the License Agreement window that appears, read the conditions and select I agree to
the terms and conditions if appropriate. Click Next.
In the Configure Licensing window that appears, set Purchase Key and License Key to the
values obtained when purchasing CAO and click Next.
In the Message Store Selection window that appears, select Exchange and Local Message
Store and click Next.
In the Network Identification window that appears, set Computer Name to IPOTEST1
(name of the CAO server), Domain name to SMBS, Domain Computer name to
EXCHANGE and click Next.
NOTE 2: For the purposes of these Application Notes, a Microsoft Windows 2000 Active
Directory and Exchange server were used. Login and email accounts were created for all
IP Office users in this domain. Please refer to the ObjectWorld product documentation for
detailed information on how to configure CAO with Exchange as well as other e-mail
systems.
In the Server Account window that appears, choose Select a different account, set Name to
callattendant (or the login name desired), set Password to the password defined for the
account and click Next.
NOTE 3: The login name, callattendant, must already exist in the domain. Please refer to
the ObjectWorld product documentation for details regarding CAO configuration in a
Windows domain.
8. In the Microsoft Exchange Server Configuration window that appears, check Configure NT
Account, Register CallAttendant Server as a NT Service, Configure Microsoft Exchange
Server Privileges, and Configure Microsoft Exchange Server Access and click Next.
9. In the Microsoft Exchange window that appears, set Machine Name to EXCHANGE,
Mailbox Name to callattendant and click Next.
10. In the Account Creation and Access Modifications window that appears, the wizard creates
a computer account, configures login security for the CallAttendant Office Server, and
configures Exchange Server access permissions. When the message ‘Tasks completed
successfully. Click NEXT to continue.’ appears, click Next.
11. In the Gather PBX Information window that appears, select Avaya IP Office – Analog
Media with TAPI and click Next.
12. In the CTI Link Options window that appears, verify Enable CTI Link is checked and click
Next.
NOTE 4: If the field is unchecked, then CallAttendant Office has not detected a CTI link
to the IP Office.
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Step Description
13. In the Port Configuration window that appears, check Use Port, set Name to CAOx where
x is the number of the port, set Extension to 237. Repeat for extensions 238 – 240
(confirm the extension numbers match those set for the CAO ports on the IP Office). When
done, click Next.
14. In the Trunk Configuration window that appears, click Add, set Name to MAIN-AA
(system auto attendant hunt group configured for the IP Office in Section 3), Switch
identifier to 2599, Received digits to 2599 and click OK. Repeat for hunt group CAO-VM
(CAO voicemail hunt group configured in the IP Office). When done, click Next.
15. In the User Configuration window that appears, Exchange users appear in a list. Check Use
for user Sales. Repeat for each user on the IP Office who will use CAO, e.g., Bob
Vasquez. When done, click Next.
16. In the Default Mailbox window that appears, set Operator extension to 2520 (or any valid
IP Office extension where calls are routed when “0” is pressed) and click Next.
17. In the Wizard Summary window that appears, click Next. Click Next in the subsequent
progress windows that appear. In the final window, click Finish.
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4.3. Administering CallAttendant Office
Step
1.
2.
Description
Verify Settings populated by CAO Wizard
Log in to the CAO server as callattendant and go to Start → Program Files →
CallAttendant Office Server → Administrator.
In the CallAttendant Office window that appears, go to Tools → Options. In the PBX
Options tab of the Options window that appears, verify PBX Type is set to Avaya IP
Office – Analog Media with TAPI and click OK.
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Step
3.
4.
Description
In the CallAttendant Office window, double-click the Ports icon that appears under the
Administration toolbar on the left side of the window. In the port listing that appears on the
right side of the window, verify each CAO port extension configured with the Server
Configuration Wizard in the previous section is correct and the extension information
matches that of the IP Office CAO port configuration.
To verify proper function, place a call to extension 237 from an IP Office telephone
extension. Verify that CallAttendant Office Voicemail answers. Repeat for each CAO
extension configured, e.g., 238 – 240.
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Step
5.
6.
Description
Verify CAO System Auto Attendant
In the CallAttendant Office window, double-click the Trunks icon that appears under the
Administration toolbar. In the trunk listing that appears on the right side of the window,
double-click Main-AA. In the Dialed number window that appears, verify Name is set to
Main-AA, Switch identifier is set to 2599, Received digits is set to 2599, check Enable, set
Service to CA Default Trunk Service and click OK. To verify, place a call to the System
Auto Attendant extension 2599 from a valid IP Office extension and verify the CAO
System Auto Attendant answers.
Repeat Step 5 for CAO-VM x500 (the CAO voice mail hunt group).
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Step
7.
Description
Configure CAO Users for Personal Auto Attendant
In the CallAttendant Office window, double-click the Users icon that appears under the
Administration toolbar. In the user listing that appears on the right side of the window,
select a user configured with the Server Configuration Wizard in the previous section. In
the User window that appears, verify Extension # matches the extension number in the IP
Office configuration. In the Call answering section of the window, select the answering
mode for this user, in this instance, Personal Auto-Attendant. When done, click OK.
Repeat for each CAO user that remains, e.g., Sales.
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5. Configure End-User PCs
Step
1.
2.
3.
Description
Install the CallAttendant Office client software from the CallAttendant Office CD on the
end-user PC, e.g., Sales, Bob Vasquez.
Go to Start → Programs → CallAttendant Office Client → CallAttendant Office
Client to launch the CallAttendant Office client on the end-user PC.
Personal Auto Attendant
If the end-user was configured for Personal Auto Attendant mode in Section 4, the
CallAttendant Office client appears as follows.
The Personal auto attendant client provides the user with a simple user interface that allows
configuration and management of greetings, one-time messages, services, announcements,
fax cover pages, and faxes.
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Step
4.
Description
In the CallAttendant Office Personal Auto Attendant window, click Services. The service
editor allows end-users to configure personalized services using a simple drag and drop
interface.
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Step
5.
6.
7.
Description
Personal Voicemail
If the end-user was configured for Personal Voicemail mode in Section 4, the
CallAttendant Office client appears as follows.
CallAttendant Office Fax
Print to the CallAttendant Office Fax Printer from any Windows application that allows
printing. For example, open a file in Microsoft Word.
1. Select File → Print.
2. Select the ObjectWorld Fax Printer driver to start the wizard.
In the ObjectWorld Fax Printer popup that appears, choose Send now and click OK.
When the fax wizard starts, fill in the appropriate information to send the fax.
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6. Interoperability Compliance Testing
This Interoperability Compliance Test included feature, functionality and performance load
testing. Feature and functionality testing examined the CAO’s ability to work in parallel with IP
Office’s Voicemail PRO such that some IP Office users use CAO and all other users remain on
Voicemail PRO. The following CAO features were verified: System Auto Attendant, Personal
Voicemail, Personal Auto Attendant, Notification Services, Sending and Receiving Faxes.
Performance load tests verified the configuration continued operating under load.
6.1. General Test Approach
Feature and functionality testing was performed manually. Inbound calls were made to the IP
Office system from analog, T1 and PRI trunks as well as internal extensions. The IP Office
system routed all calls to the CAO System Auto Attendant, which transferred the calls based on
caller DTMF input of a valid extension number on the IP Office. Analog loop start trunks from
the central office were connected to the IP Office. T1 trunk connectivity to the central office was
simulated during testing by connecting the T1 port on the IP Office to an Avaya Communication
Manager system. The configuration was changed to PRI on both systems for the PRI test cases.
A subset of the extensions on the IP Office was configured to use the CAO as the voicemail
server. Unanswered calls to CAO users were treated by the CAO according to the settings
defined by the extension owner via CAO’s Personal Voicemail or Personal Auto Attendant
interfaces. CAO emailed voice and fax messages to the extension owner’s messaging server.
Extension owners would then review messages using a messaging client (Outlook or CAO).
Performance testing was accomplished by utilizing call generation tools for placing inbound calls
to the IP Office system from T1. Call generation tool scripts were written to place calls to the
CAO System Auto Attendant on the IP Office system. Each script generated DTMF tones to a
different valid extension (CAO user) on the IP Office. The CAO then transferred the calls to the
appropriate destination extension that would remain unanswered. On transfer to the CAO
voicemail, the script would play a voice message that would be recorded to the CAO user’s
voicemail. These voicemail messages would then be emailed to the CAO user’s messaging
server. The CAO user later reviewed messages with the messaging client (Outlook or CAO).
6.2. Test Results
All feature, functionality, and performance test cases passed successfully. Overnight
performance testing at a rate of approximately 640 BHCA1 was conducted on the 4-port CAO
system provided for compliance testing. Performance statistics were captured on the CAO server
to ensure that it was able to handle the call volume.
7. Verification Steps
The following steps can be used to verify system operation after a field installation:
1
The call generator call rate of 320 BHCA was doubled because each call from the call generator resulted in two
calls to the CAO server resulting in the 640 BHCA value. The first call was to the system auto attendant. The
second was to the recipient’s voicemail.
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To verify the CAO System Auto Attendant is operating properly for internal calls: place
a call to the CAO hunt group from an IP Office extension. Verify the CAO Welcome
greeting plays and enter a valid extension number on the IP Office system. Verify the
call is transferred to the correct extension.
To verify the CAO System Auto Attendant is operating properly for external calls: place
a call to the IP Office system through one of the trunks assigned to the CAO hunt group.
Verify the CAO Welcome greeting plays and enter a valid extension number on the IP
Office system. Verify the call is transferred to the correct extension.
To verify the CAO Personal Voicemail is operating properly: place a call to an extension
number configured to use CAO Personal Voicemail and do not answer the call. Verify
the call is forwarded to the CAO Voicemail; the voice message is emailed to the user’s
messaging server. The user can review the message with a messaging client (Outlook or
CAO provided client) and play it back via telephone or PC.
To verify the CAO Personal Auto Attendant is operating properly: place a call to an
extension number configured to use CAO Personal Auto Attendant and do not answer the
call. Verify the call is treated according to the treatment defined by the user.
8. Support
Customers should call the ObjectWorld Customer Service Center when having problems related
to CallAttendant Office. ObjectWorld, with the support of the Avaya business partner, will then
determine the nature of the problem and recommend the best plan to the customer whether it is
to:
Diagnose the problem to determine if the problem is with the telephony platform,
network environment, or CallAttendant Office.
Determine the best approach to remedy the problem in accordance with Support Policies.
At ObjectWorld’s discretion, fix delivery may include remote access support, assisted business
partner on-site technical support, or ObjectWorld on-site technical support.
For technical support on CallAttendant Office, contact the ObjectWorld Customer Service
Center at 1-800-727-3886 or 1-819-770-9998 (Option 5). Technical support email can be sent to
CAOSupport@objectworld.com. Trained technicians and authorized business partners are given
Technical Service ID’s so that they can take advantage of premium support and after-hours
emergency technical support.
9. Conclusion
These Application Notes describe the required configuration steps for ObjectWorld’s
CallAttendant Office to successfully interoperate with Avaya IP Office System. Features,
functionality, and performance were successfully validated.
SCR; Reviewed:
JPA 5/21/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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10. Additional References
Avaya IP Office Installation Manual, 40DHB0002USCL, Issue 9 (10/28/2003).
Avaya IP Office CTI Link Installation Manual, 40DHB0002UKAB – Issue 5 (10/28/2003).
ObjectWorld CallAttendant Office Server Configuration Guide (CAO-1011-001)
ObjectWorld CallAttendant Office Server Installation Guide (CAO-1011-002)
ObjectWorld CallAttendant Office Administration Guide (CAO-1011-003)
ObjectWorld CallAttendant Office Personal Auto-Attendant Guide (CAO-1011-004)
ObjectWorld CallAttendant Office Personal Voicemail Guide (CAO-1011-005)
SCR; Reviewed:
JPA 5/21/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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©2004 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DeveloperConnection Program at devconnect@avaya.com.
SCR; Reviewed:
JPA 5/21/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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