ShoreTel IP Phone 420 Quick Reference PHONE OPERATION Place calls Use the handset, the speakerphone, or a headset Lift handset or press or Make a blind conference call + ext. + Make a consultative conference call + ext. + wait + Use the Directory + to select + Dial from History + to select + + ext. to select + Change availability state + Password + + Change extension assignment + Password + + Unassign extension assignment + Password + + Assign extension to external number + Password + + EXTENSION ASSIGNMENT CODES Transfer a call + destination + Conference a call + destination + Hold a call Note: To close Directory or History, press that key again. Hang up Answer calls Access other star codes Answer a call Lift handset or press Answer call waiting (incoming call) Press blinking call appearance button Answer an off-screen incoming call Press or + (numerical code from list below) QUICK REFERENCE OF COMMON STAR CODES while offscreen call is displayed Park a call + ext. Unpark a call + ext. Interact with calls Pick up a Remote Extension + ext. Adjust volume of handset, headset, or speakerphone when off hook; adjust ringer volume when on hook Pick up the Night Bell to select Mute a call Place a call on or off hold Transfer a call (blind) + ext. + hang up or Transfer a call (with a consultation) + ext. + wait + Divert an incoming call to Voicemail or Adjust the display contrast to select + + Log in to Voicemail Main Menu + Password + Log in from another extension + + Password + + ext. Barge In + ext. Silent Monitor + ext. Toggle the Hunt Group status + Hunt Group's ext. Whisper Page + ext. Silent Coach + ext. TROUBLESHOOTING Press and hold or VOICEMAIL Log in or out of workgroup Use the Intercom + Ext. + Password + + + View phone information + Reboot your phone + (INFO#) Note: For details about using the phone, see the ShoreTel IP Phone 420 User Guide. or ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com (RESET#) ShoreTel IP Phone 420 Quick Reference Handset with finger rest Function Keys Perform core telephony functions (Transfer, Conference, Directory, History, Voicemail, Hold) PORTS ON THE PHONE Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages. Display area Handset port Headset port Call appearance buttons PC port Network port Indicate active, incoming, or on-hold calls STATUS ICONS Navigation key pad and selector button Select options in the interface These icons are displayed on the phone to indicate operational status: Off-screen call (on main display) Voicemail message indicator (on main display) Secure call Missed call (on main display and in History) Dial Pad Speaker Audio Control Keys Delivers high-quality sound Volume buttons control handset, speaker, and ring volume. Headset, Mute, and Speaker buttons illuminate when functions are active. Inbound call (in History) Microphone Outbound call (in History) Transferred call (in History) GUIDE TO LEDS Your ShoreTel IP Phone 420 provides visual cues about its operational status: Workgroup Agent logged in Workgroup Agent logged out Steady Green: Phone is in use (dialing or off hook) Blinking Green (Fast): Call on hold or call parked Workgroup Agent wrap up Blinking Green (Slow): Incoming call PN 800-1763-02 The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 420 is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved.