Ingenico POS Terminal Instructions - Be SHA

Ingenico POS Terminal Download Instructions
BEFORE INITIATING A DOWNLOAD
EXPECTED DOWNLOAD TIME
• Make sure there are no open batches
• For IP connections, your download will take approximately 10 minutes
• Make sure the Ethernet or dial line is connected to
the device
• Make sure the external PIN Pad, if applicable, is
connected to the device
APPLICATION DOWNLOAD INSTRUCTIONS
• Press [.,#*] key
• Input [1234567F] and press [Enter]
• Press [4] Maintenance
• Press [1] Download
• Press [2] Start Download
• Terminal will communicate out to process the
download
NOTE: Terminal will reboot and print a receipt after
the download. The receipt should read “Parameter
data update succeeded” to indicate the download
completed successfully.
EMV KEY LOAD INSTRUCTIONS
• For dial-up connections, your download will take
approximately 30 minutes
IMPORTANT NOTES REGARDING PROCESSING
CHIP CARD TRANSACTIONS
• Be sure that cardholders leave their chip card
inserted into the device throughout the entire
transaction. The device will prompt the cardholder
to remove the chip card when the transaction is
completed
• If a cardholder tries to swipe the chip card, they will
be prompted to insert their chip card instead
For further instructions on how to use your terminal,
check out the product demo videos found in the
blue “Merchant News” box on the right side of your
www.bechipcardready.com page.
IF YOU HAVE PIN PAD CONNECTION ISSUES
• Input [1234567F] and press [Enter]
If your terminal is not set to look for an external PIN
pad, please take the following steps. First, make sure
the correct PIN pad type is selected in the terminal:
• Press [8] Host Management
• Press the [.,#*] key
• Press [1] EMV Public Key Load to access the EMV
Public Key Load menu
• Input [123456P] and press the [Enter] key
• Press [1] EMV Public Key Load
• Select [5 or 6] Term settings
• Press [.,#*] key
• Terminal will communicate out, displaying “Receiving,
Connecting, Receiving” until Key Load is complete
• Once complete, terminal will display “Download
Successful Press Enter”
• Press [Enter]
• Press [Cancel] until ELAVON appears on display
Insert Card 1
Instead of swiping, the customer
will insert the card into the
terminal, chip first, face up
Remove Card 4
When the transaction is
complete, remind the customer
to take the card with them
• Select [3] Setup
• Select [4] PIN pad
• Select [1] Pin pad type
• Select appropriate option
If this does not correct the error, please contact
customer care.
2 Leave
the Card in the Terminal
The card must remain in the terminal
during the entire transaction
3 Sign
the Receipt or Enter a PIN
As prompted, the customer will
sign the receipt or enter their PIN
to complete the transaction
© 2016 Elavon Inc. Elavon is a registered trademark in the United States and other countries. All rights reserved. This document is prepared by Elavon as a service for its customers.
The information discussed is general in nature and may not apply to your specific situation. ELV-MSC-1564-US-Feb16
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