New IBM System x3850 servers include Intel dual

Hardware Announcement
April 25, 2006

New IBM System x3850 servers include Intel
dual-core Xeon MP processors and Intel
single-core Xeon MP processors
Overview
•
Models of the x3850 server are
powered with Intel  single-core
Xeon MP processors at up to
3.66 GHz and Intel dual-core Xeon
MP processors at up to 3.00 GHz.
•
The x3850 server contains advanced
third-generation Enterprise
X-Architecture  (EXA) technologies
that combine four-socket,
SMP-capable power, Active PCI-X 2.0
expansion, high availability, and
substantial internal data storage
capacity.
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Improves performance and reduces
latency
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•
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IBM XA-64e third-generation
chipset with an integrated
processor and memory controller
that substantially reduces system
latency that bottlenecks
commercial applications
Support for XceL4v dynamic
server cache
From one to four single-core Intel
Xeon MP processors at up to
3.66 GHz with 2 MB L2 cache or
from one to four 64-bit dual-core
Intel Xeon MP processors at up to
3.00 GHz with 2x2 MB L2 cache;
support for 32-bit and 64-bit
applications with Intel Extended
Memory 64 Technology (EM64T)
Dual-bus architecture plus
667 MHz front-side bus for 3X
improvement in CPU bandwidth
over the previous generation
High-availability Active Memory
with support for Chipkill  ,
memory mirroring, and Memory
ProteXion
2 GB of high-speed PC2-3200
memory; expandable to 64 GB
Six 64-bit Active PCI-X 2.0 slots
that support up to 266 MHz
Up to six 2.5-inch Serial Attach
SCSI (SAS) HDDs
ServeRAID  8i SAS controller
available without using a system
PCI-X slot
•
High-performance integrated
dual-gigabit Ethernet
Optional RSAII SlimLine for
advanced remote systems
management
Atmel Trusted Platform Module
ver 1.1b, TCG (Trusted Computing
Group) compliant
3U rack-optimized, tool-free
chassis
Leverages high availability and
increased security
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•
•
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Support for advanced Memory
ProteXion at no additional cost
Active PCI-X 2.0 slots that support
hot-add and hot-swap of I/O
adapters
One 1300-watt, voltage sensing,
hot-swap power supply with
optional second power supply
Predictive Failure Analysis 
(PFA) on processors, memory,
fans, power supply, and HDD
options to help warn of problems
before they occur
IPMI-compliant basic hardware
monitoring and alerting with an
optional upgrade to the advanced
RSAII SlimLine, helping to protect
server availability through
continuous system monitoring
and delivering true remote
management capabilities
At a glance
IBM System x3850 servers
combine third-generation
Enterprise X-Architecture (EXA)
with the high performance of 64-bit
single-core and dual-core Intel
Xeon MP processors.
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Service and support optimized for
On Demand Business
•
•
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ServerGuide  and IBM Director
ServerProven  compatibility
testing and Web support
Three-year, on-site 1 limited
warranty 2
For ordering, contact:
Your IBM representative, an IBM Business
Partner, or the Americas Call Centers at
Key prerequisites
•
•
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Monitor, keyboard, and mouse
SAS HDD
Rack
Up to 64 GB of high-speed
PC2-3200 ECC DDR2 SDRAM
system memory
Six high-performance Active
64-bit/266 MHz Peripheral
Component Interconnect-X 2.0
(PCI-X 2.0) slots
Integrated Broadcom 5704
Dual-port 10/100/1000 Gigabit
Ethernet
Optional Remote Supervisor
Adapter II (RSAII) SlimLine,
enabling full out-of-band remote
systems management
One 1300-watt, voltage sensing,
hot-swap power supply with
optional second power supply
Standard combo-drive, three
USB ports, two serial ports,
RS-485 port, SVGA video port,
mouse port, and keyboard port
in a rack-dense 3U tool-free
chassis
Optimized for enterprise
applications and commercial
workloads such as database,
enterprise resource planning
(ERP), customer relationship
management (CRM), and
in-house-developed
applications including Web
services implementations
800-IBM-CALL
Reference: YE001
Planned availability date
May 10, 2006
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x3850 server
•
Dual-Core X3 Upgrade Kit
This announcement is provided for your information only. For additional information, contact your IBM representative,
call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.
IBM United States
IBM is a registered trademark of International Business Machines Corporation.
106-276
Description
Related options
Intel Xeon Processor 7020 — 2.67 GHz 667 MHz 2x1 MB
L2 Cache Dual Core Processor Upgrade (40K2522)
supports internal processing speeds of 2.67 GHz and
external processing operations to memory at 667 MHz.
It contains an integrated, full-speed, 2x1 MB level 2 cache.
Dual-Core X3 Upgrade Kit (41Y5005)
This option kit includes the components necessary to
upgrade System x3850 systems that currently have
single-core Intel Xeon MP processors installed to support
the newer dual-core Intel Xeon MP processors.
Processors are not part of the kit and must be purchased
separately.
ServeRAID 8i SAS Controller (39R8729) performs with
Serial Attached SCSI (SAS) RAID technology.
The
ServeRAID 8i is a Zero Channel RAID (ZCR) controller
that manages your internal data storage in selected
servers. The ServeRAID 8i controller achieves higher
performance and up to 10 times higher transfer rates at
3 GB per second than its Ultra320 SCSI predecessors for
a nominal increase in price.
The half-length adapter runs on a dedicated system′s
PCI-X 64-bit ZCR slot at speeds up to 133 MHz. With the
onboard 256 MB memory and 600 MHz Intel processor,
the ServeRAID 8i takes RAID processing workload and
offloads it directly to the controller. This allows your CPU
ample bandwidth to perform the application processing
required.
Support for independent and adjustable stripe sizes of
256k and 512k
•
Additional ServeRAID features such as Logical Drive
Migration, Global Hot Spare, Copyback, and
FlashCopy to manage your storage drives
•
Battery-backed memory for added protection for your
valuable data
106-276
•
Continuously
monitors
system
environmentals
(temperatures and voltages), operating system status,
critical system components such as processors, VRMs,
memory, fans, power supplies and power backplanes
(where supported by the system)
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Video compression hardware is built in, eliminating
drivers
•
Faster graphics support makes monitoring and control
more efficient
•
Virtual CD and diskette enable you to configure and
diagnose a server remotely without a visit from your
IT staff
•
RSA II SlimLine supports Secure Socket Layer (SSL)
and Lightweight Directory Access Protocol (LDAP)
•
Integrated with IBM Director and Director Agent
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Built-in LAN and serial connectivity supports virtually
any network infrastructure
•
Multiple
alerting
functions
warn
systems
administrators of potential problems, through e-mail,
pager support, LAN, or SNMP
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Can be installed on the system planar using a
dedicated connector
2 GB (2 x 1 GB Kit) PC2-3200 CL3 ECC DDR2 SDRAM
RDIMM (39M5809) contains two 1 GB DIMMs.
ServeRAID 8i SAS Controller offers:
•
for
Features and benefits
These processor options are supported for up to
four-socket SMP applications in the System x3850 server,
a Voltage Regulator Module (VRM), specifically designed
to support this System xServer, is included.
Performance at up to 3 GB per second of throughput
ServeRAID
Manager
software
application
managing the SAS RAID array configurations
With video compression now built into the adapter
hardware, it enables greater screen sizes and refresh
rates that are becoming standard in the marketplace.
With this feature you can display server activities from
power-on to full operation remotely — with remote user
interaction at virtually any time.
Intel Xeon Processor 7040 — 3.00 GHz 667MHz 2x2 MB
L2 Cache Dual Core Processor Upgrade (40K2523)
supports internal processing speeds of 3.00 GHz and
external processing operations to memory at 667 MHz.
It contains an integrated, full-speed 2x2 MB level 2 cache.
•
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The adapter adds accelerated graphics and delivers
advanced control and monitoring features to manage your
server at virtually any time, from any place. You can add
this adapter card to the server through a connector that
connects to the planar.
It enables easy console
redirection with text and graphics and keyboard and
mouse (operating system must support USB) support
over the systems management LAN connections. The
RSA II SlimLine provides remote management and
control of the system independent of the server status, in
many cases even if the server is powered off or otherwise
disabled.
Intel Xeon Processor 3.66 GHz 667 MHz 2 MB L2 Cache
Upgrade (40K2520) supports internal processing speeds
of 3.66 GHz and external processing operations to
memory at 667 MHz. It contains an integrated, full-speed
2 MB level 2 cache.
RAID levels 0, 1, 10, 5, 50, 60, and IBM exclusive 1E,
and 5EE
Rebuild and Rapid Restore features to preserve
RAID configurations
Remote Supervisor SlimLine Adapter II (39Y9566)
Intel Xeon Processor 3.16 GHz 667 MHz 1 MB L2 Cache
Upgrade (40K2521) supports internal processing speeds
of 3.16 GHz and external processing operations to
memory at 667 MHz. It contains an integrated, full-speed,
1 MB level 2 cache.
•
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4 GB (2 x 2 GB Kit) PC2-3200 CL3x4 ECC DDR2 SDRAM
RDIMM (39M5812) contains two 2 GB DIMMs.
8 GB (2 x 4 GB Kit) PC2-3200 CL3x4 ECC DDR2 SDRAM
RDIMM (30R5145) contains two 4 GB DIMMs.
These high-speed DDR2 registered DIMMs are
synchronized to the processor so that once addressed,
data can be transferred on both edges of the clock signal.
This takes advantage of the improved performance of the
667 MHz dual front-side bus architecture of the XA-64e
third-generation chipset and the 64-bit Xeon MP
processor. The memory bus transfers data at up to
5.3 GB per second.
-2-
These features include:
Active Memory 4-slot Memory Expansion Card (41Y5000)
allows you to upgrade your System x3850 server with four
memory expansion cards.
System memory can be
expanded to 64 GB by removing the two standard DIMMs
and adding three additional memory expansion card
options and a 4 GB PC2-3200 CL3x4 ECC DDR2 SDRAM
RDIMM in each of the four DIMM sockets.
IBM Director V5.1 supports the System x3850 server. For
more detailed information, including operating system
support, refer to the IBM Director V5.1 compatibility
document at
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Active PCI-X 2.0 slots up to 266 MHz; hot-add and
hot-swap adapters in Windows and Linux
environments (refer to the Limitations section)
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Six 2.5-inch SAS HDD bays
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Optional ServeRAID 8i controller supporting up to
RAID 0, 1, 5, 1E, 00, 10, 50, 1E0, and 5EE
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ECC DIMMs combined with an integrated advanced
ECC memory controller with third-generation Chipkill
support to correct many single-, two-, three-, and
four-bit memory errors to minimize disruption of
service to LAN clients
•
Memory ProteXion and memory mirroring support
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Memory hardware scrubbing to correct many soft
memory errors automatically without software
intervention
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PFA on HDD options, memory, processors, power
supply, and fans in conjunction with IBM Director to
help alert the system administrator of an imminent
component failure
•
Up to two 1300-watt power supplies that support
typical configuration redundancy or full configurations
requiring redundancy
•
Eight hot-swap, multispeed fans to provide cooling
redundancy and enable individual fan replacement
without powering down the server
•
Optional RSAII SlimLine enabling diagnostic, reset,
POST, and auto recovery functions from remote
locations and monitoring of temperature, voltage, and
fan speed; alerts generated when thresholds are
exceeded without using an IO slot
•
Information LED panel, diagnostics LED panel, and
component LEDs for visual indications of system
well-being
•
Light path diagnostics for an outside view of the
potential problem without removing the cover to help
reduce downtime and service costs
•
Easy top access to system board, adapter cards, power
supplies, and memory
•
CPU failure recovery in SMP configurations, allowing
a failed processor to be forced offline, the server
rebooted, an alert generated, and operation continued
with the working processor
http://www.ibm.com/servers/eserver/
serverproven/compat/us/
IBM System x3850 description
Standard IBM System x3850 model configurations
Models
Processor
L2 Cache
8863-1SU 1 x 3.16 GHz 1 MB
8863-2SU 1 x 3.66 GHz 1 MB
8863-3SU 1 x 2.67 GHz 1 MB/core
2 M total
8863-4SU 1 x 3.00 GHz 2 MB/core
4 M total
Memory
HDDs
Power
supply
2 GB ECC Open bay
2 GB ECC Open bay
2 GB ECC Open bay
One
One
One
2 GB ECC Open bay
One
High-performance server subsystems: IBM System x3850
servers are high-performance, mission-critical servers.
They combine breakthrough 4-socket performance on an
64-bit x86 server optimized for commercial enterprise
applications deployed in the application-serving tier.
These models are equipped with powerful 64-bit dual-core
Intel Xeon MP processors up to 3.00 GHz and 4 MB L2
cache (2 MB per core). These processors support 64-bit
extensions and compatibility with current 32-bit
applications and system tools.
Four connectors for
Xeon MP processors are standard on the system board.
High-speed PC2-3200 ECC DDR2 SDRAM memory
provides excellent processor-to-memory subsystem
performance.
The System x3850 server is fine-tuned and engineered to
optimize the powerful 64-bit Xeon MP processors. This
architecture consists of the following components:
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64-bit, dual-core Intel Xeon MP processors on a highly
reliable, high-performance 667 MHz dual FSB
architecture
•
IBM XA-64e third-generation chipset with integrated
processor and memory controller for reduced latencies
and a high-throughput I/O southbridge supporting
PCI-X 2.0 up to 266 MHz
•
EM64T memory addressability, supporting up to 64 GB
of maximum memory to reduce paging and improve
overall server performance
•
Performance scalability:
System x3850 servers are
designed for high performance on complex applications.
They feature scalability of memory, I/O, and HDD storage
for future growth potential.
The servers include:
Updated high-performance server technologies such
as serial-attached SCSI (SAS), DDR2-based Active
Memory, and XceL4v dynamic server cache
High-availability and serviceability features:
Many
enterprises run mission-critical commercial applications
around the clock to supply information across the globe.
These environments require “ruggedly” dependable
servers designed with features that can tolerate a
component failure without total shutdown. The x3850
servers pack numerous fault-tolerant and high-availability
features into a high-density, rack-optimized package that
helps significantly reduce the space needed to support
massive network computing operations without sacrificing
performance or availability.
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Substantial I/O expansion supporting up to six PCI-X
2.0 card slots including backward compatibility to
existing legacy PCI and PCI-X adapters
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Up to four-socket SMP operations with powerful 64-bit
single- or dual-core Xeon MP processors
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2 GB high-speed PC2-3200 DDR2 ECC memory
standard, supporting up to 64 GB of system memory
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Up to two worldwide, voltage-sensing 1300-watt,
hot-swap power supplies with auto restart
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Six 2.5-inch hot-swap drive bays, supporting up to 440
GB of internal data storage (using six 73.4 GB SAS
hot-swap HDDs)
106-276
•
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Terabytes of external data storage with optional
storage units, ServeRAID SCSI controllers, and Fibre
Channel controllers
Systems management: System x3850 servers feature
IBM Director, a powerful, highly integrated systems
management software solution built on industry standards
and designed for ease of use. Exploit your existing
enterprise or workgroup management environments and
rich security features to access and manage physically
dispersed IT assets more efficiently over the Internet. It
can help reduce costs through potentially:
•
Reduced downtime
•
Increased productivity of IT personnel and end users
•
Reduced service and support costs
The IT administrator gains comprehensive, virtual on-site
control of System x3850 servers through the ability to
remotely:
•
Inventory and display detailed system and component
information
•
View server bootup during POST
•
Browse and delete logs of events and errors
•
Reset or power cycle the server
•
Run diagnostics, SCSI, and RAID setup during POST
•
Monitor thresholds on server health including:
−
−
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−
•
Monitor, manage, and configure RAID subsystems
without taking them offline
Tivoli  Enterprise and Tivoli NetView
Computer Associates Unicenter TNG
HP OpenView
Microsoft  SMS
BMC Patrol
NetIQ
•
IBM on-site, three-year limited warranty with
next-business-day service (same-business-day service
optionally available) protects your investment if a
problem occurs.
This service also includes
replacement of parts identified through PFA.
•
The ServerProven 3 program lets you confidently
configure your server with various devices and
operating systems. This Web-based program provides
compatibility information from actual testing of the
System x3850 server with various adapters and
devices.
•
The ServerGuide CD library includes online
publications and utilities and drivers that help you load
popular network operating systems.
•
Electronic support on the Web offers additional support
in an easy-to-use format.
System
number
Processor L2 Cache
88631SU 3.16 GHz 1 MB
88632SU 3.66 GHz 1 MB
88633SU 2.67 GHz 1 MB/core
2 MB total
88634SU 3.00 GHz 2 MB/core
4 MB total
Operating system load
POST time-out
Voltage
Temperature
Memory
HDD
Power
interface supply
2 GB ECC Open bay
2 GB ECC Open bay
2 GB ECC Open bay
One
One
One
2 GB ECC Open bay
One
Set proactive alerts for critical server events including
PFA on:
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−
−
−
−
•
•
World-class support tools and programs: System x3850
servers include tools and programs designed to make
ownership a positive experience. From the start, IBM
programs help you purchase servers, get them running,
and keep them running. IBM can help your company
maintain ownership of technology leadership network
servers.
PFA-enabled critical hardware components
Temperature
Voltage
Fan speed
Light path diagnostics
Access the server, in many cases regardless of its
status
Identify potential performance bottlenecks and react
to prevent downtime
•
•
•
•
•
•
IBM Director includes IBM Director Extensions, a portfolio
of server tools that integrates into the IBM Director
interface and works with the RSAII SlimLine, or other
systems-management monitoring functions contained in
x3850 servers.
Typical functions and monitoring
capabilities can include:
•
•
IBM Director Agent provides integration into leading
workgroup and enterprise
systems
management
environments, via Upward Integration Modules. This
enables the advanced management capabilities built into
System x3850 servers to be accessed from:
IT administrators can view the hardware configuration of
remote systems in detail and monitor the usage and
performance of critical components such as processors,
HDDs, and memory.
•
•
•
•
•
Memory
Processor
HDDs
Product positioning
Processors
Memory
Fans
Power supplies
HDDs
Drawing upon latency-reducing, mainframe-inspired
technologies, IBM eServer  X3 unleashes breakthrough
64-bit price-performance by combining the performance
of the third-generation EXA chipset with the 64-bit
capabilities of the latest Intel 64-bit dual-core Xeon MP
processors to deliver the premiere industry-standard
application server architecture.
Define automated actions such as:
−
−
−
Send an e-mail or page to an administrator
Execute a command or program
Pop up an error message to the IBM Director
console
•
Flash BIOS
•
Monitor and graph the utilization of server resources
such as:
106-276
These new System x3850 models enhance the
high-performance product line by using break-through x86
performance and price/performance for the newly
emerging market of x86 64-bit servers targeted at
commercial workloads and the application-serving tier.
-4-
3
Positioned between the xSeries 346 and the xSeries
460/System x3950 servers, the System x3850 server
features a high-density, 3 U mechanical platform that
supports the 64-bit dual-core Intel Xeon MP processors,
PCI-X 2.0 architecture, and high-speed DDR2 memory.
Business Partner information
System x3850 servers deliver additional processing, I/O,
memory expandability, and high-availability features over
that of the xSeries 346 server. These features make them
ideal for handling complex, business-critical commercial
applications typical of application-serving tier such as
enterprise resource planning (ERP) and customer
relationship management (CRM). The performance of this
server also makes it well suited for consolidation of other
uni-, two-, and four-socket servers through virtualization.
If you are a Direct Reseller - System Reseller acquiring
products from IBM, you may link directly to Business
Partner information for this announcement.
A
PartnerWorld ID and password are required (use IBM ID).
BP Attachment for Announcement Letter 106-276
https://www.ibm.com/partnerworld/
mem/sla.jsp?num=106-276
The System x3850 server provides excellent four-socket
processing capability with models supporting 3.00 GHz
dual-core Xeon MP processors high-speed DDR2-based
Active Memory and Active PCI-X 2.0 bus architecture.
Trademarks
X-Architecture, Chipkill, ServeRAID, and ServerGuide are
trademarks of International Business Machines Corporation
in the United States or other countries or both.
Predictive Failure Analysis, ServerProven, FlashCopy, Tivoli,
NetView, eServer, xSeries, and Lotus Notes are registered
trademarks of International Business Machines Corporation
in the United States or other countries or both.
Intel is a registered trademark of Intel Corporation.
Windows and Microsoft are trademarks of Microsoft
Corporation.
Linux is a trademark of Linus Torvalds in the United States,
other countries or both.
Rapid Restore is a trademark of Lenovo in the United States,
other countries, or both
Other company, product, and service names may be
trademarks or service marks of others.
With a focus on reducing latency, increasing bandwidth,
and delivering mainstream 64-bit computing on one of the
most prevalent server instruction sets in the world (x86
ISA), the System x3850 servers are an excellent fit for
today and future commercial enterprise applications. The
System x3850 server also offers potential investment
protection to meet the demands of a changing
marketplace It delivers 32-bit compatibility on a 64-bit
platform, including dual-core capability. You can migrate
with confidence based on your business needs, backed
up by IBM, the most trusted name in servers.
These high-density, Xeon-based servers are designed to
handle complex commercial 64-bit applications requiring
high-speed
computing
power,
and
advanced
high-availability functions in a minimum amount of rack
space. Applications include:
•
ERP
•
Business intelligence
•
Online transaction processing
•
In-house-developed applications such as Web Services
•
Collaboration applications (Microsoft Exchange and
Lotus Notes )
•
Server consolidation including virtualization
•
Database
•
CRM relationship management
•
Supply chain management
IBM makes no warranties, expressed or implied, regarding
non-IBM products and services that are ServerProven,
including but not implied warranties of merchantability and
fitness for a particular purpose. These products are offered
and warranted solely by third parties.
The ServeRAID 8i SAS Controller is a high-performance
RAID controller that works with the onboard SAS
controller of selected System x3850 servers to provide
RAID-5 capability for SAS HDDs.
Reference information
1
2
IBM sends a technician after attempting to diagnose and
resolve the problem remotely.
For information on the IBM Statement of Limited Warranty,
visit:
http://www.ibm.com/servers/support/
machine_warranties/
Alternatively, this information is also available by contacting
your IBM representative or reseller. Copies are available
upon request.
For the latest information on safe and
effective computing, visit
http://www.ibm.com/pc/safecomputing/
-5-
106-276
IBM United States
Announcement
Supplemental Information
April 25, 2006
The IBM System x3850 Installation Guide and the Problem
Determination Guide , in U.S. English versions, are
available from
Discretionary information
Memory ProteXion — Redundant bit steering
•
Utilizes unused bits in each memory DIMM (hot spare
bits)
•
Doubles the number
sustainable per server
•
Included at no additional cost, requires no additional
hardware, and works independently of operating
system
•
of
Chipkill
corrections
Services
IBM Integrated Technology Services
Similar to the “hot-spare” of a DASD array
Memory mirroring
•
Propels Intel -based servers towards continuous
operations
•
Dramatically helps to increases uptime and allows
scheduled maintenance
•
Offers mainframe capability and reliability
•
Does not require drivers or operating system support
•
Support integrated into the XA-64e third-generation
chipset for using off-the-shelf DIMMs
•
Better memory
databases
•
Increased availability by detecting and helping to
correct single-, two-, three-, and four-bit memory
errors
reliability
to
support
IBM services include business consulting, outsourcing,
hosting services, applications, and other technology
management.
These services help you learn about, plan, install,
manage, or optimize your IT infrastructure to be an On
Demand Business. They can help you integrate your
high-speed networks, storage systems, application
servers, wireless protocols, and an array of platforms,
middleware, and communications software for IBM and
many non-IBM offerings. IBM is your one-stop shop for
IT support needs.
For details on available services, contact your IBM
representative or visit
http://www.ibm.com/services/
Chipkill memory
•
http://www.ibm.com/pc/support
in-memory
Third-generation Chipkill technology developed by IBM
For details on available IBM Business Continuity and
Recovery Services, contact your IBM representative or
visit
http://www.ibm.com/services/continuity
For details on education offerings related to specific
products, visit
http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the
category.
Publications
The following publications and CD-ROMs are shipped with
the System x3850 servers:
•
IBM System x3850 Installation Guide contains an
introduction to the computer, installation and setup,
installing options, reference information, and problem
determination. The installation guide has easy-to-use
text and illustrations to enable you to quickly set up
your System x3850 server.
•
ServerGuide  contains online publications and drivers
to support the System x3850 server. In addition, it
includes a set of easy-to-use utilities on CD to help you
install several popular network operating systems.
Note: Software versions, features, and functions shipped
with these systems may change as new releases become
available or may be discontinued at any time.
This announcement is provided for your information only. For additional information, contact your IBM representative,
call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.
IBM United States
IBM is a registered trademark of International Business Machines Corporation.
106-276
Technical information
Processor
Internal speed
External speed
Number standard
Maximum
L2 cache/core (full speed)
L2 cache total (full speed)
L3 cache (full speed)
Memory (PC2-3200 DDR2)
DIMMs
Memory Expansion Card Std
DIMM sockets std
DIMM sockets max
Capacity
Video
Memory
SAS SCSI controller
Links
Connector internal
Connector external
HDD
Total bays
5.25-inch slim media
Hot-swap HDD
Accessible
Internal capacity
PCI-X 2.0 slots
Slots available
Management Processor
BMC
RSA-II SlimLine
ServeRAID 8i
Dual Ethernet
controller
CD-ROM / DVD
Combo Drive
Power supply
Number standard
Maximum
Hot-swap
Redundant power
Auto restart
Physical specifications
IBM System x3850
Processor
Internal speed
External speed
Number standard
Maximum
L2 cache (full speed)
L3 cache (full speed)
Memory (PC2-3200 DDR2)
DIMMs
DIMM sockets std
DIMM sockets max
Capacity
Video
Memory
SAS SCSI controller
Links
Connector internal
Connector external
HDD
Total bays
5.25-inch slim media
Hot-swap HDD
Accessible
Internal capacity
PCI-X 2.0 slots
Slots available
Management Processor
BMC
RSA-II SlimLine
ServeRAID(TM) 8i
Dual Ethernet
controller
CD-ROM / DVD
Combo Drive
Power supply
Number standard
Maximum
Hot-swap
Redundant power
Auto restart
88631Sx
88632Sx
Xeon MP
3.16 GHz
667 MHz
1
4
1 MB
0 MB
2 GB ECC
2 x 1 GB
4(4)
16(4)
64 GB(5)
SVGA
16 MB
3.0 GHz
6
2
0
0
Xeon MP
3.66 GHz
667 MHz
1
4
1 MB
0 MB
2 GB ECC
2 x 1 GB
4(4)
16(4)
64 GB(5)
SVGA
16 MB
3.0 GHz
6
2
0
0
1
6
7
440.4 GB(6)
6
6
1
6
7
440.4 GB(6)
6
6
Standard
Optional
Optional
10/100/1000 Mbps
Standard
Optional
Optional
10/100/1000 Mbps
Optional
Standard
1300 W
1
2
Yes
Optional
Yes
Optional
Standard
1300 W
1
2
Yes
Optional
Yes
88633Sx
88634Sx
Xeon 7020
2.67 GHz
667 MHz
1
4
1 MB
2 MB
0 MB
2 GB ECC
2 x 1 GB
1
4(4)
16(4)
64 GB(5)
SVGA
16 MB
3.0 GHz
6
2
0
0
7
1
6
7
440.4 GB(6)
6
6
Xeon 7040
3.00 GHz
667 MHz
1
4
2 MB
4 MB
0 MB
2 GB ECC
2 x 1 GB
1
4(4)
16(4)
64 GB(5)
SVGA
16 MB
3.0 GHz
6
2
0
0
7
1
6
7
440.4 GB(6)
6
6
Standard
Optional
Optional
10/100/1000 Mbps
Standard
Optional
Optional
10/100/1000 Mbps
Optional
Standard
1300 W
1
2
Yes
Optional
Yes
Optional
Standard
1300 W
1
2
Yes
Optional
Yes
(4) Number of sockets are based on installation of the
four memory expansion cards (41Y5000)
(5) Capacities are based on installation of the four memory
expansion cards (41Y5000) and 4x4 GB DIMMs installed in
each card.
(6) Capacities are based on installation of six 73.4 GB
2.5-in SAS HDDs. For the latest information
on supported HDD options, visit
http://www.ibm.com/servers/eserver/
serverproven/compat/us/
106-276
-2-
Hardware requirements: For attended installation of an
operating system, this server requires a compatible:
Dimensions
3 U rack drawer
•
•
•
Width: 442.0 mm (17.4 in)
Depth: 701.0 mm (27.6 in)
Height: 128.4 mm (5.05 in)
•
•
Minimum configuration: 28.6 kg (63 lb)
Maximum configuration: 37.6 kg (83 lb)
•
•
•
Unattended or remote installation may be performed
without requiring some or all of these components.
Review your unattended software installation program
information
for
specific
hardware
configuration
requirements.
Electrical
•
•
•
•
•
Keyboard
Mouse
Display
For service, the server requires a compatible:
100 to 127 (nominal) V ac; 50 Hz or 60 Hz; 8.5 A
200 to 240 (nominal) V ac; 50 Hz or 60 Hz; 8.5 A
Input kilovolt-amperes (kVA) (approximately)
− Minimum configuration: 0.318 kVA (two power
supplies)
− Maximum configuration: 1.524 kVA (two power
supplies)
Btu output
− Ship configuration: 1,086 Btu/hr (318 watts)
− Full configuration: 5,200 Btu/hr (1524 watts)
Noise level horizontal position: 6.6 bels
•
•
•
Keyboard
Mouse
Display
When having the unit serviced, plan to have these
components attached to your server either directly or
indirectly via a console switch.
Software requirements: The following network operating
systems have been tested for compatibility with the
System x3850 server:
Note: The noise emission level stated is the declared
(upper limit) sound power level, in bels, for a random
sample of machines.
All measurements made in
accordance with ISO 7779 and reported in conformance
with ISO 9296.
•
System x3850 servers are intended for use as
rack-drawer servers and are tested and designed to
operate in a horizontal position.
•
Standards: These systems support or comply with the
following standards:
Microsoft 
−
Windows 2000 Advanced Server SP4
−
Windows Server 2003 Standard Edition R2 (32- and
64-bit)
−
Windows Server 2003 Enterprise Edition R2
and 64-bit)
(32-
Linux 
−
Red Hat Enterprise Linux 3 Advanced Server 64-bit
Update 6
Hardware-enabled
to
meet
the
International
Organization for Standardization (ISO) 9241, Part 3
−
Red Hat Enterprise Linux 3 Advanced Server 32-bit
Update 6
In addition to the above standards, they are compatible
with the PCI-X specification 2.0.
−
Red Hat Enterprise Linux 4 Advanced Server 64-bit
Update 2
−
Red Had Enterprise Linux 4 Advanced Server 32-bit
Update 2
−
SUSE Linux Enterprise Server 9 (SLES9) SP3 32-bit
−
SUSE Linux Enterprise Server 9 (SLES9) SP3 64-bit
•
Multi Processor Specification (MPS) 1.4
•
Equipment approvals and safety
•
FCC — Verified to comply with Part 15 of the FCC
Rules, Class A
•
Canada ICES-003, issue 4, Class A
•
IEC/UL 60950-1, 1st edition
•
VMware ESX Server V2.5.2
•
CAN/CSA — C22.2 No. 60950-1-03
•
NetWare 6.5
•
NOM-0197
7
Note: For information on additional support, certification,
and versions of network operating systems, visit
This server is certified by the respective UL and NOM
agencies.
http://www.ibm.com/servers/eserver/
serverproven/compat/us/
Operating environment
•
Compatibility:
The System x3850 server contains
licensed system programs that include set configuration,
set features, and test programs. IBM system BIOS is
loaded from a “flash” EEPROM into system memory. This
BIOS provides instructions and interfaces designed to
support the standard features of the System x3850 server
and to maintain compatibility with many current software
programs.
Temperature
−
10.0° to 35.0°C (50° to 95°F) at 0 to 914 m (0 to
3,000 ft)
−
10.0° to 32.0°C (50° to 90°F) at 914 to 2,133 m (3,000
to 7,000 ft)
•
Relative humidity: 8% to 80%
•
Maximum altitude: 2,133 m (7,000 ft)
For detailed information about IBM and non-IBM devices,
adapters, software, and network operating systems
supported with System x3850 servers, visit
Note: With a dual core CPU at maximum power, reduce
the 35C by 1C per 300m above sea level, or the CPU may
throttle to remain within its internal
thermal
specifications.
http://www.ibm.com/servers/eserver/
serverproven/compat/us/
-3-
106-276
Contact your IBM representative, IBM Business Partner,
or refer to the IBM Sales Manual for information on the
compatibility of hardware and software for System x3850
servers. The Sales Manual is updated periodically as new
features and options are announced that support these
servers.
Serial-attached SCSI
The System x3850 server contains a DASD backplane
supporting up to six hot-swap, SCA-2-compliant drive
bays.
An optional ServeRAID 8i controller supports up to RAID
0, 1, 5, 1E, 00, 10, 50, 1E0, and 5EE.
Limitations
•
•
•
Processor upgrades
The System x3850 servers are shipped with 2 GB (2 x
1 GB) of memory. A maximum of up to 64 GB of
system memory is supported by adding three
additional memory expansion card options and a 4 GB
PC2-3200 CL3x4 ECC DDR2 SDRAM RDIMM in each of
the four DIMM sockets. All supported system memory
is addressable through direct memory access (DMA).
This server supports 1 GB, 2 GB, and 4 GB 1.8V,
240-pin, 8-byte RDIMMs.
Supported DIMMs can
coexist in the same server; however, memory DIMMs
of the same capacity must be installed in matched
pairs. Refer to the Planning information section or the
System x3850 server Web page memory options.
The following processor upgrade options are supported:
The System x3850 server supports up to six HDDs,
which limits the ServeRAID 8i SAS Controller to reach
RAID configurations of RAID 0, 1, 5, 1E, 00, 10, 50, 1E0,
and 5EE, but not RAID 60.
PCI hot-plug support is limited in SLES 9 and Novell
NetWare 6.5.
•
For Linux, multifunction adapters (those that use PCI
bridges) are currently not supported.
•
For NetWare,
supported.
only
hot-replace
of
adapters
•
Intel Xeon Processor 7020 2.67 GHz 667 MHz 2x1 MB
L2 Cache Dual Core Processor Upgrade (40K2522)
•
Intel Xeon Processor 7040 3.00 GHz 667 MHz 2x2 MB
L2 Cache Dual Core Processor Upgrade (40K2523)
•
2 GB PC2-3200 ECC DDR2 SDRAM RDIMM (39M5809)
•
4 GB (2 x 2 GB Kit) PC2-3200 CL3x4 ECC DDR2 SDRAM
RDIMM (39M5812)
•
8 GB (2 x 4 GB Kit) PC2-3200 CL3x4 ECC DDR2 SDRAM
RDIMM (30R5145)
The System x3850 server contains PCI-X 2.0 architecture.
Six 64-bit full-length slots support PCI-X 2.0, PCI-X 1.0, and
PCI adapters of various clock speeds.
Rack installations
System x3850 3 U, rack-drawer models are designed to
be installed in a 19-inch rack cabinet designed for 26-inch
deep devices, such as the NetBAY42 ER, NetBAY42 SR,
NetBAY25 SR, or NetBAY11.
is
If using a non-IBM rack, the cabinet must meet the
EIA-310-D standards with a depth of at least 71.1 cm (28
in). Also, adequate space (approximately 5 cm (2 in) for
the front bezel and 2.5 cm (1 in) for air flow) must be
maintained from the slide assembly to the front door of
the rack cabinet to allow sufficient space for the door to
close and provide adequate air flow.
Planning information
Customer responsibilities
System x3850 Server and related options
Power considerations
The System x3850 server is designated as customer
setup. Customer setup instructions are shipped with
systems.
These System x3850 models include one
1300-watt, hot-swap power supply.
Configuration information
standard
Cable orders: The 10/100/1000 Mbps full-duplex, Dual
Ethernet PCI-X Controller is standard with System x3850.
The RJ-45 connectors provide a 10BaseT or
100/1000Base-TX interface for connecting twisted-pair
cable to the Ethernet network. Cabling is not included
with the server. To connect the Ethernet controller to a
repeater or switch, use an unshielded twisted pair (UTP)
cable with RJ-45 connectors at both ends. For 100/1000
Mbps operation, Category 5 cabling must be used. For
10 Mbps operation, Category 3, or better, cabling must
be used.
Bay configuration
The
System
x3850
server
contains
seven
customer-accessible drive bays on the top front of the
server. The top right bay is for the standard combo drive.
Six unpopulated 2.5-inch, slim-high, hot-swap drive bays
are located to the left of the combo drive.
The IDE Combo Drive is cabled directly to the IDE port.
The six hot-swap bays are connected to the integrated
Serial-attached SCSI controller through an integrated
circuit.
106-276
Intel Xeon Processor 3.66 GHz 667 MHz 1 MB L2 Cache
single-core Processor Upgrade (40K2520)
PCI-X 2.0 adapter installations
Hot-swap limitations
•
•
The following memory options are supported:
Refer to the Software requirements section for operating
system limitations.
PCI hot-plug is not supported in Red Hat Enterprise
Linux 3.
Intel Xeon Processor 3.16 GHz 667 MHz 1 MB L2 Cache
single-core Processor Upgrade (40K2521)
Memory support
Use the version of ServerGuide that is shipped with
the system, or a later version, to load software and
drivers. Earlier versions of ServerGuide may not be
compatible with the server.
•
•
There are no additional cabling requirements, other than
for system power, keyboard, mouse, and monitor
connections.
-4-
signatures or keys which represent the platform′s
identity. The TPM is TCG V1.1b-compliant, and is ready
for use with Software purchased from third party TPM
Ecosystem partners in compliance with the TPM v1.1b
specification. The TPM has been implemented on the
x366 in addition to the new x3850, from the initial release
to the current release.
Installability: The System x3850 server requires about 20
minutes for installation. Installation includes unpacking,
setting up, and powering on the system. Additional time
is required to install an operating system, additional
adapters, or features.
Packaging
Product
Shipment group
System x3850
System unit carton
The customer is responsible for evaluation, selection, and
implementation of security features, administrative
procedures, and appropriate controls in application
systems and communications facilities.
Number of
boxes
1
Contents:
IBM Electronic Services
System unit
Rack components:
Rails
Cable management hardware
System x3850
Country kit carton
IBM Global Services has transformed its delivery of
hardware and software support services to put you on the
road to higher systems availability.
IBM Electronic
Services is a Web-enabled solution that provides you with
an exclusive, no-additional-charge enhancement to the
service and support available on the System x3850
platform. These services provide the opportunity for
greater system availability due to faster problem
resolution and preemptive monitoring. IBM Electronic
Services
is
comprised
of
two
separate,
but
complementary, elements: IBM Electronic Services news
page and IBM Electronic Service Agent .
1
Contents:
One 9-foot 220 V intra-rack cable
IBM System x3850 Installation Guide
Safety booklet
Rack install template
ServerGuide and IBM Director
CD-ROM Packages
On/off switch cover
IBM Electronic Services news page provides you with a
single Internet entry point that replaces the multiple entry
points traditionally used by customers to access IBM
Internet services and support. The news page enables
you to gain easier access to IBM resources for assistance
in resolving technical problems.
The x3850 system is shipped as a single package. The
country kit carton is contained inside the top portion of
the system unit carton, while the rack components are
contained in the system unit carton.
Related options
The IBM Electronic Service Agent is no-additional-charge
software that resides on your System x3850 system. It is
designed to proactively monitor events and transmit
system inventory information to IBM on a periodic,
customer-defined timetable. The IBM Electronic Service
Agent tracks system inventory, hardware error logs, and
performance information. If the server is under a current
IBM maintenance service agreement or within the IBM
warranty period, the Service Agent automatically reports
hardware problems to IBM.
Early knowledge about
potential problems enables IBM to provide proactive
service that may result in higher system availability and
performance. In addition, information collected through
the Service Agent will be made available to IBM service
support representatives when they are helping answer
your questions or diagnosing problems.
Processor upgrades
•
•
•
64-bit Xeon MP processor
VRM and heat sink
Installation publications/warranty
Security, auditability, and control
Security and auditability features include:
•
Power-on and privileged access password functions
control who has access to the data and server setup
program on the server.
•
A set unattended boot mode allows the system
keyboard to be locked to all entries except the
password and at the same time allows other
computers on the network to access the system disk
drive.
•
A selectable boot sequence can be used to prevent
unauthorized installation of software or removal of
data from the diskette drive.
•
Atmel Trusted Platform Module ver 1.1b, TCG (Trusted
Computing Group) compliant.
To learn how IBM Electronic Services can work for you,
visit
http://www.ibm.com/support/electronic
Terms and conditions
IBM Global Financing: Yes
Limitations: The System x3850 server has no security
intrusion detection; therefore, it should be installed in a
rack environment that provides security through doors
that can be locked or other security measures. It is a
customer′s responsibility to ensure that the server is
secure to protect sensitive data.
System x3850
To obtain copies of the IBM Statement of Limited
Warranty, contact your reseller or IBM.
In the United States, call 800-IBM-SERV (426-7378), or
write to:
The system does not support integrity measurements,
therefore the TPM only provides Protected Storage and
Platform Authentication and Identification.
Protected
Storage allows material on the operating system disk
storage to be protected by the TPM.
Platform
Authentication and Identification allows for digital
Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203
-5-
106-276
IBM service center. In those locations where on-site
service is not available, the normal in-country service
delivery is used.
Warranty period
•
•
System hardware — Three years
Optional features — Three years
Call IBM at 800-IBM-SERV (426-7378), to assist with
problem isolation for hardware to determine if warranty
service is required. Telephone support may be subject to
additional charges, even during the limited warranty
period.
Optional IBM features initially installed in an IBM system
carry the same warranty period as the system. If installed
after the initial system installation, they carry the balance
of the system warranty or the optional feature warranty,
whichever is greater.
International Warranty Service (IWS):
International
Warranty Service (IWS) is available during the warranty
period to customers who travel or relocate to countries
where their computer is sold and serviced by IBM or IBM
resellers authorized to perform warranty service. Eligible
IBM computers are identified by their four-digit machine
type.
Warranty service: If required, IBM provides repair or
exchange service depending on the type of warranty
service specified for the machine. IBM will attempt to
resolve your problem over the telephone or electronically
by access to an IBM Web site. You must follow the
problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed. The specified level of warranty service may
not be available in all worldwide locations. Additional
charges may apply outside IBM′s normal service area.
Contact your local IBM representative or your reseller for
country and location specific information.
You can obtain IWS through the method of service, such
as CRU, depot, carry-in, or on-site, provided in the
servicing country. Service methods and procedures vary
by country, and some service or parts may not be
available in all countries. Service centers in certain
countries may not be able to service all models of a
particular machine type. In addition, some countries may
have fees and restrictions that apply at the time of
service.
Customer Replaceable Unit (CRU) (keyboard, mouse,
speaker, memory, hard disk drive) service and on-site
service for other selected parts.
To determine the eligibility of System x3850 products and
to view a list of countries where service is available, visit:
Customer Replaceable Unit (CRU) service: IBM provides
replacement CRUs to you for you to install.
CRU
information and replacement instructions are shipped
with your machine and are available from IBM at any time
on your request. CRUs are designated as being either a
Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU, at your
request, you will be charged for the installation. You may
install a Tier 2 CRU yourself or request IBM to install it,
at no additional charge under the type of warranty service
specified, on-site service.
http://www-3.ibm.com/pc/support/site.wss/
warranty/warranty.vm
For more information on IWS, refer to Services
Announcement 601-034, dated September 25, 2001.
Note: Due to the earth′s magnetic field, CRT monitors are
manufactured to work in northern, southern, and
equatorial regions of the earth and may not produce a
satisfactory image when moved between them. Any
required adjustment (if possible) is not covered under IWS
and may be subject to a chargeable action. The magnetic
field does not affect flat-panel LCD monitors.
Based upon availability, CRUs will be shipped for next
business day delivery. IBM specifies in the materials
shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required,
return instructions and a container are shipped with the
replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective
CRU within 30 days of your receipt of the replacement.
Licensing:
Programs included with this product are
licensed under the terms and conditions of the License
Agreements that are shipped with the system.
Maintenance services
ServicePac ,
ServiceSuite ,
and
ServiceElect:
ServicePac, ServiceSuite and ServiceElect provide
hardware warranty service upgrades, maintenance, and
selected support services in one agreement.
The following parts have been designated as Tier 1 CRUs:
•
•
•
•
•
•
•
•
•
•
•
•
•
Fan
Memory
Memory Expansion Card, 4 slot
Power Supply
Line Cord
DVD-ROM
HDD
PCI Spacer
Lift Handle Kit
HDD Blank Filler
Chassis Top Cover Assembly
System Bezel
System Labels
Warranty service upgrade: During the warranty period,
warranty service upgrade provides an enhanced level of
On-site Service for an additional charge. A warranty
service upgrade must be purchased during the warranty
period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If
required, IBM will provide the warranty service upgrade
enhanced level of On-site Service acquired by the
customer. Service levels are response time objectives
and are not guaranteed.
On-site service: IBM On-site Repair (IOR), 9 hours per
day, Monday through Friday excluding holidays, next
business day response.
IBM will repair the failing
machine at your location and verify its operation. You
must provide a suitable working area to allow
disassembly and reassembly of the IBM machine. The
area must be clean, well-lit, and suitable for the purpose.
On-site service is not available in all countries, and some
countries have kilometer or mileage limitations from an
106-276
IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.
Customer Replaceable Units (CRUs) will be provided as
part of the machine′s standard warranty CRU Service
-6-
ServiceElect. However, ICA legacy contracts will still be
available for current customers until they are withdrawn.
except that you may install a Tier 1 CRU yourself or
request IBM installation, at no additional charge, under
one of the on-site service levels specified.
Alternative service (warranty service upgrades): During
the warranty period, warranty service upgrade provides
an enhanced level of on-site service for an additional
charge. A warranty service upgrade must be purchased
during the warranty period and is for a fixed term
(duration). It is not refundable or transferable and may
not be prorated.
If required, IBM will provide the
warranty service upgrade enhanced level of On-site
Service acquired by the customer. Service levels are
response time objectives and are not guaranteed.
IBM will repair the failing machine at your location and
verify its operation. You must provide a suitable working
area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well-lit, and suitable
for the purpose.
The following Warranty Service Upgrade options are
available:
•
On-site service — IBM On-site Repair (IOR), 9 hours
per day, Monday through Friday excluding holidays,
4-hour average response.
•
On-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 4-hour average response.
•
On-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 2-hour average response.
IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.
Customer Replaceable Units (CRUs) will be provided as
part of the machine′s standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or
request IBM to install it, at no additional charge under the
type of warranty service specified, on-site service.
Maintenance service: If required, IBM provides repair or
exchange service depending on the type of maintenance
service specified for the machine. IBM will attempt to
resolve your problem over the telephone or electronically
by access to an IBM Web site. You must follow the
problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.
IBM will repair the failing machine at your location and
verify its operation. You must provide a suitable working
area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well-lit, and suitable
for the purpose.
The on-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 4-hour average response.
warranty service upgrade option is available.
Customer Replaceable Unit (CRU) service:
If your
problem can be resolved with a Customer Replaceable
Unit (CRU) (keyboard, mouse, speaker, memory, hard disk
drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are
shipped with your machine and are available from IBM
at any time on your request.
Maintenance service: If required, IBM provides repair or
exchange service depending on the type of maintenance
service specified for the machine. IBM will attempt to
resolve your problem over the telephone or electronically
by access to an IBM Web site. You must follow the
problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.
IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required, return instructions and a
container are shipped with the replacement CRU, and you
may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt
of the replacement.
Customer Replaceable Unit (CRU) service:
If your
problem can be resolved with a Customer Replaceable
Unit (CRU) (keyboard, mouse, speaker, memory, hard disk
drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are
shipped with your machine and are available from IBM
at any time on your request.
On-site service: IBM On-site Repair (IOR), IBM will repair
the failing machine at your location and verify its
operation. You must provide a suitable working area to
allow disassembly and reassembly of the IBM machine.
The area must be clean, well-lit, and suitable for the
purpose.
IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required, return instructions and a
container are shipped with the replacement CRU, and you
may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt
of the replacement.
The following On-site Service options are available:
•
On-site service — IBM On-site Repair (IOR), 9 hours
per day, Monday through Friday excluding holidays,
next business day response.
•
On-site service — IBM On-site Repair (IOR), 9 hours
per day, Monday through Friday excluding holidays,
4-hour average response.
•
On-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 4-hour average response.
•
On-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 2-hour average response.
On-site service: IBM On-site Repair (IOR), IBM will repair
the failing machine at your location and verify its
operation. You must provide a suitable working area to
allow disassembly and reassembly of the IBM machine.
The area must be clean, well-lit, and suitable for the
purpose.
The following on-site service options are available:
Maintenance service (ICA)
•
Maintenance services are available for ICA legacy
contracts.
The preferred go-to-market offerings are
-7-
On-site service — IBM On-site Repair (IOR), 9 hours
per day, Monday through Friday excluding holidays,
next business day response.
106-276
•
On-site service — IBM On-site Repair (IOR), 24 hours
per day, 7 days a week, 4 hour average response.
Prices
Contact your IBM representative for pricing information
for this announcement.
Non-IBM parts support
Warranty service: IBM is now shipping machines with
selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts
are to be serviced during the IBM machine warranty
period. IBM is covering the service on these selected
non-IBM parts as an accommodation to their customers,
and normal warranty service procedures for the IBM
machine apply.
Order now
To order, contact the Americas Call Centers, your local
IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business
Partner, call 800-IBM-4YOU (426-4968).
Warranty service upgrades and maintenance services:
Under certain conditions, IBM Integrated Technology
Services repairs selected non-IBM parts at no additional
charge for machines that are covered under warranty
service upgrades or maintenance services.
Phone:
Fax:
Internet:
Mail:
IBM Service provides hardware problem determination
on non-IBM parts (adapter cards, PCMCIA cards, disk
drives, memory, and so forth) installed within IBM
systems covered under warranty service upgrades or
maintenance services and provides the labor to replace
the failing parts at no additional charge.
Reference: YE001
The Americas Call Centers, our national direct marketing
organization, can add your name to the mailing list for
catalogs of IBM products.
If IBM has a Technical Service Agreement with the
manufacturer of the failing part, or if the failing part is an
accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no
additional charge. For all other non-IBM parts, customers
are responsible for sourcing the parts. Installation labor
is provided at no additional charge, if the machine is
covered under a warranty service upgrade or a
maintenance service.
Note: Shipments will begin after the planned availability
date.
Trademarks
Chipkill, ServerGuide, ServeRAID, Electronic Service Agent,
and ServiceSuite are trademarks of International Business
Machines Corporation in the United States or other countries
or both.
eServer, ServerProven, and ServicePac are registered
trademarks of International Business Machines Corporation
in the United States or other countries or both.
Intel is a registered trademark of Intel Corporation.
Windows and Microsoft are trademarks of Microsoft
Corporation.
Linux is a trademark of Linus Torvalds in the United States,
other countries or both.
Other company, product, and service names may be
trademarks or service marks of others.
IBM hourly service rate classification: One
Field-installable features: Yes
Model conversions: No
Machine installation: Customer setup. Customers are
responsible for installation according to the instructions
IBM provides with the machine.
Graduated Program License Charges apply: No. This
product does not contain licensed internal code or
licensed machine code.
106-276
800-IBM-CALL (426-2255)
800-2IBM-FAX (242-6329)
callserv@ca.ibm.com
IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
-8-
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