SecureAware Installer - Information Security Management

SecureAware Installer
- Windows installation
Applies to SecureAware version 3.7
Document date: November 2009
About this document
This document contains detailed information about the SecureAware installer
Table of content
About this document ............................................................................................................................................ 1
Simple installation ........................................................................................................................................................ 4
Before you start the installation ......................................................................................................................... 4
Installing SecureAware from a download .......................................................................................................... 4
Installing SecureAware from a CD....................................................................................................................... 4
The installation procedure ................................................................................................................................... 4
Special SecureAware settings ............................................................................................................................. 4
Installation files ............................................................................................................................................................ 5
SecureAware Installer .......................................................................................................................................... 5
Online installation ................................................................................................................................................ 5
Offline installation ................................................................................................................................................ 5
Installation walk through............................................................................................................................................. 6
Starting the installation ....................................................................................................................................... 6
Installation Application Security ......................................................................................................................... 6
End user License Agreement ............................................................................................................................... 6
Checking for Java 6 in the JDK version ............................................................................................................... 7
Downloading a Java Installer............................................................................................................................... 7
Installing Java ....................................................................................................................................................... 7
Installing Tomcat .................................................................................................................................................. 8
Installing SecureAware ........................................................................................................................................ 9
Finishing the installation .....................................................................................................................................10
Upgrading SecureAware 3 installations ..................................................................................................................... 11
Backup your installation before doing the upgrade ......................................................................................... 11
Upgrade from version ......................................................................................................................................... 11
Uninstall version 2.8 – 3.6 ................................................................................................................................... 11
Common questions and errors ................................................................................................................................... 12
Contact Information ...................................................................................................................................................14
Europe .................................................................................................................................................................14
2
North America .....................................................................................................................................................14
3
Simple installation
Before you start the installation
Be sure that you have administrator access rights to the computer where SecureAware will be installed. On
newer Windows installation you need to start the installer with the option “Run as administrator”.
Installing SecureAware from a download
When the SecureAware installer is downloaded from the Internet, it will be a either a single file installation
application, or the compressed zip file with all the files from the installation CD (includes all setup files and
manuals)
To start the installer you need to locate and execute the sainstall.exe file.
Installing SecureAware from a CD
The SecureAware installer will automatically start when the SecureAware CD is inserted into the computer. If
auto start is disabled, you will need to locate and execute the sainstall.exe file on the CD.
The installation procedure
The SecureAware installation application should guide you through the full installation:
Accept the End user license agreement
Check Java version
o
Download java installer if not present locally
o
Run the java installer
Check Tomcat web server
o
Download tomcat installer if not present locally
o
Run the SecureAware tomcat web server installer
Download the SecureAware application installer if not present locally
Run the SecureAware application installer
Register the SecureAware service and installation cleanup
Start a local browser to finish the installation online
Special SecureAware settings
If you have special requirements about the SecureAware installation, you need to apply these after the
standard installation.
4
Installation files
SecureAware Installer
The SecureAware installer application is a single windows executable file called sainstall.exe. This is the master
installer that will use and control other installers for each part of the installation. The installer is small (under
200KB) so it’s easy to download or distribute.
The SecureAware installer will check your current installation and find parts that needs installation or upgrade.
When parts need to be installed or upgraded, it will look for a part installer locally in the same folder as the
sainstall.exe file, or download it from the Internet only if necessary.
Online installation
With an Internet connection, you can make an online installation, where only the small master installer
sainstall.exe is downloaded and executed. The installer will download all needed parts from the Internet.
Please remember to execute the installer with administrator access privileges.
Offline installation
The sainstall.exe application will look in the local folder before downloading any of the sub installers, so to
perform an offline installation you will need to pre-download all the files.
Current file list (version numbers will change)
Java 6 - 32 bit: jre-6u16-windows-i586.exe
Java 6 - 64 bit: jre-6u16-windows-x64.exe
Tomcat 32 and 64bit: satomcat.exe
SecureAware: sawebapp.exe
All files are on the SecureAware installation CD, or can be downloaded from the Neupart web site.
5
Installation walk through
Starting the installation
When the SecureAware install application is downloaded or the CD is inserted, you need to
locate and execute the sainstall.exe file.
Please remember to execute the installer with a user that have
administrative access rights, and in some windows versions (Vista,
2008, 7) you also need to select “Run as administrator” in the
application menu.
Installation Application Security
All installers will be digitally signed by Neupart A/S and the sign can be
verified by VeriSign Inc. When you start the installer from a shared
location or from a downloaded file, a Security Warning dialog will be
displayed.
Please check that the publisher is Neupart A/S and that the certificate
is valid and trusted. The sign ensures that the installer is created by
Neupart A/S and that it is a SecureAware installer, as it is not possible
to alter the application after it have been signed.
End user License Agreement
Before you are able to install the application, you must agree
to the Neupart end user license agreement for software.
Be sure to use the scrollbar to be able to read the full content
of the license agreement. The license agreement contains
both a Neupart License and a COBIT license. By selecting I
Agree, you will state that you agree to both licenses.
Please contact Neupart if you are not able to agree with the
license agreement.
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Checking for Java 6 in the JDK version
The installer will now check your computer for a valid Java
engine. If a valid engine is found, then the installer will
continue with the check for the Tomcat web server.
If no valid java installations are found, SecureAware will look
for a local installation file in the same folder as the
sainstall.exe application file. If no local installers are found, it
will prompt you that the installer will try to download and
install Java.
Downloading a Java Installer
The installer will automatically start the download, if a local
java installer is not found. The installer will continuously
display the progress of the download, and the estimated time
remaining of the download.
The download time will vary dependent on the type of
Internet connection you have.
Installing Java
The Java installer will lead you through the installation steps.
Normally there is no reason to change the destination folder,
as Sun selected to install Java as recommended by Microsoft.
The Java setup application will also install an update
application, which will ensure that your Java installation is
kept up to date with security updates and pathes.
While installing Java, the setup application will show the
status and a progress bar.
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When Java is installed, the application will notify you about the
Java update feature. When you select close, the SecureAware
installer will continue the installation.
Installing Tomcat
As with Java, the installer will check if the Tomcat Web server
is installed. If Tomcat is found, the installer will skip this part
and continue with the SecureAware application installation.
To install tomcat, the installer will look for the separate tomcat
installer “satomcat.exe” in the same folder as the main
installer. If a local version is not found, it will try to download it
from the Internet.
If download is required, the installer will first prompt you and
then show the download progress and estimate time
remaining. The download time will depend on the Internet
connection.
When the SecureAware tomcat setup application is started, it
will suggest a destination folder for the Tomcat and
SecureAware installation. Simply select to install and use the
suggested folder for most installation, as this is the location
that is recommended by Microsoft.
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When Tomcat is installed, the SecureAware Tomcat Setup
application will show the successful complete message, and
you are able to close the installer. When closed, the main
installer will continue the SecureAware installation.
Installing SecureAware
When Java and the Tomcat Web server is installed, the main
installer will look for the SecureAware Server setup application
“sawebapp.exe” in the local folder. If the installer is not found,
it will try to download it from the Internet.
Before downloading the SecureAware server installer from the
Internet, the application will prompt you, and then it will show
the download progress and estimated time.
The SecureAware Application setup will automatically continue
with the installation of the application into the Tomcat Web
server.
If the installer finds an existing SecureAware application, it will
create a temporary folder for storing your installed
SecureAware extensions, like customized skins. After installing
the new version of SecureAware, it will restore your extensions
into the new version.
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When all files are copied and optional extensions are restored
into the new version, the application will show you the
completion information page. When you close the SecureAware
application setup, the main installer will continue finishing the
installation.
Finishing the installation
The main installer will now check the SecureAware registration
and configuration, and it will ensure that the SecureAware
service is started.
The installer will show you a finish information page, and
provide you with the option to launch a browser by which you
are able to configure and setup SecureAware for your
requirements.
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Upgrading SecureAware 3 installations
Backup your installation before doing the upgrade
Before upgrading a SecureAware installation, please endure that you have the option to roll-back the upgrade
and continue with your current SecureAware version. In a standard installation SecureAware files are located in
two folders:
Application and configuration in C:\Program Files\Neupart\SecureAware3
Database in C:\Windows\Database
Before making a full copy of these folders, you need to stop the SecureAware3 service. This will ensure that the
database files are closed and not used by the SecureAware application.
Upgrade from version
1.0 – 2.0.x
Please contact Neupart for detailed instruction
2.8 – 3.6
Use the uninstaller and completely remove the old installation before running sainstall.exe
3.7 –
Simply run the sainstall.exe file to upgrade your installation
Uninstall version 2.8 – 3.6
NOTE: If you use a non-standard database, please save the connection setting and re-setup the connection after
installation of the new version. See the database section of this guide for more details on connection settings.
Locate the uninstaller in the start menu, or in the Control Panel Add/Remove programs. The uninstaller
application will remove the SecureAware service registration and most of the installed SecureAware files.
Finish the un-installation by completely deleting the Program files\Neupart\SecureAware3 folder
If the uninstaller is not available in the Windows Add/Remove programs, then you are able to perform a manual
un-installation:
Double check that you have a valid backup
Locate the SecureAware installation folder (default: C:\Program Files\Neupart\SecureAware3 )
In the bin folder, execute uninstall.bat – which will stop and remove the SecureAware3 service
Delete the Program Files\Neupart\SecureAware3 folder completely
The standard database contains all your SecureAware data, and is located in C:\windows\database. It will not be
affected by the un-installation and all your data is kept and upgraded to the new SecureAware version.
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Common questions and errors
Q. Our SecureAware 3 runs on Java 1.4, why can’t we use this anymore?
A. The Java 1.4 version have reach its end of service status by Sun, so no public security patches will be
available – and it has limitations in its LDAP implementation (max 1000 answer records per question).
Q. My server already have Java 6 JDK, will SecureAware install another?
A. No, the installer will detect your current java installation and skip the java installation part.
Q. What about security updates?
A. The SecureAware application, Tomcat web server and other libraries are updated on each SecureAware
release. Java JDK installation contains an update application, which will ensure that the Java is always updated
directly from SUN – if the server is connected to the Internet.
Q. Why can’t the installer download sub installers?
A. Your server is not connected to the Internet, or the firewall/policy does not allow you to download files
using the http protocol from external servers on the Internet. Download the offline installation files and restart
the installation.
Q. Must the SecureAware application be installed in “C:\Program Files”
A. No, the sainstal.exe file let you install SecureAware in any folder you like. But be sure that you install the
application on a Server disk, not a shared drive over the network. Running SecureAware from a share is not
supported.
Q. Why is the SecureAware server service not in the Windows service list?
A. You did run the installer without administrative access rights. To manually register the service, run the
install.bat file in the /bin folder, located in the SecureAware installation folder.
Q. Why don’t the SecureAware service start when the server is rebooted?
A. You service is set to manual start, change it to automatic using the Windows control panel service manager.
Q. I can’t see the database files in the database folder, under the SecureAware folder?
A. The database configuration is set to the relative path “../database”, but Windows service application is
forced to have “/windows/system32” as home path, so the database for SecureAware running as a Windows
service is “/windows/system32/../database” which is “/windows/database/”.
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Q. I can’t see SecureAware in a local browser with the address “http://localhost”?
A. In the default configuration the Tomcat web server hosting the SecureAware application is set to port 8080,
so you must add this to the address “http://localhost:8080”.
Q. Microsoft Internet Information Server (IIS) displays access denied, but it worked yesterday?
A. The redirection of requests from IIS to the Tomcat web server is broken, which can happen when the
tomcat server (SecureAware server service) is restarted while the IIS web site is running. Simply stop and start
the IIS web site to re-enable the redirection. Also be sure that the SecureAware service is started before the IIS
service when windows boots.
Q. SecureAware is not able to find the standard database?
On new installations, SecureAware will guide you through building it. If your installation is not new, the
message should be read “SecureAware does not have access to the database”. The access problem is normally
because the service account running the SecureAware service does not have access rights in the
“C:\windows\database” folder, or because you have a virus scanner that periodically locks the SecureAware
database files. Be sure to configure your virus scanner to skip the SecureAware database folder.
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Contact Information
- Further information is available by contacting Neupart
Europe
North America
Neupart A/S
United States
Hollandsvej 12
Neupart Inc.
2800 Lyngby
2553 Crescent St
Denmark
Ferndale, WA 98248
Tel +45 7025 8030
Tel. 360-820-2545
Fax +45 7025 8031
Fax 360-392-6078
Neupart GmbH
Am Siedlerplatz 1
33014 Bad Driburg
Germany:
Tel. +49 (0) 5253/9896-40
Fax +49 (0) 5253 9896-89
Copyright © 2006 Neupart A/S. All rights reserved.
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otherwise and is protected by copyright laws in Denmark and international agreements.
Permission to quote this documentation in its entire form or partly is given under the premises that no changes are made and that
information about this copyright is clearly stated on all copies. No material may be copied or distributed without explicit approval of
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SecureAware logo and the name “SecureAware” are trademarks belonging to Neupart A/S.
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