User Manual (All Models) - Advanced Merchant Group

USER MANUAL – ALL TERMINAL PRODUCTS
Credit & Debit Application
Instruction Manual V525.15
Dejavoo Systems Instruction Manual V525.15
1
ABOUT THIS MANUAL
This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you
read through this document to assist you in getting the full value of using the features provided by your Dejavoo
Systems product. Should you need to download additional copies of this manual you can do so on our website,
www.dejavoosystems.com, or by emailing support@dejavoosystems.com.
DOCUMENT CONVENTIONS
The following symbols were used throughout this manual allowing the reader to easily identify instructions,
explanations and examples of the features found in the Dejavoo Systems terminal application.
When you see this symbol it represents an explanation or a definition of the feature or option
you are reading about. Information is provided to assist the user when using the many
features and options provided by Dejavoo Systems software.
When you see this symbol it represents important additional information such as an example
of how the feature can be used, an important tip for using the feature or an important note to
be brought to your attention.
DEFAULT PASSWORD
The terminal’s factory default password is 1 2 3 4. This password can be customized either
through programming or manually at the terminal level. For more information on how to
customize the terminal’s security password at the terminal level see page 82 for instructions.
DEJAVOO MENUS
There are multiple menu’s that reside in the Dejavoo Systems software the exact number
depends primarily on how many applications are being run in the terminal. Please see
definitions below:
Core Menu
Application
Menu
In this menu you will find features settings that are Global to the
terminal, used by all applications. Some examples of Core Menu items
are: Adjusting the terminal’s Contrast, Setting the terminal’s time and
date, Printing reports for all applications running in the terminal, etc.
For detailed instructions of Core Menu options see page 75.
From the Core menu you can navigate to the different host Application
Menu’s, for example you can access the Credit/Debit menu where you
will find options such as: Transaction Prompts, Value Added Server,
and printing Reports only for Credit/Debit transactions, etc. For
detailed instructions on Host Application options see page 102.
Dejavoo Systems Instruction Manual V525.15
2
IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE
In this manual you will see instructions and step/action guides for both the Dejvoo V SERIES
line of terminal products and Dejavoo Z SERIES terminal products. Use the chart below to
identify which of the instructions to follow for the terminal you are working with.
The models in this line of products includes: V5, V8, V9, V5+, V8+, V9+
You can identify if your terminal model is part of the V Series by the
following:
V SERIES
-
The model number printed on the display will begin with a “V”
-
Turn your terminal over; the label will identify VEGA and the
model of that specific terminal. Ie: VEGA5000
-
There are 6 Navigation Keys under the display, an F1, F2, F3,
F4, an up arrow and a down arrow.
The models in this line of products includes: Z3, Z6, Z8, Z9, Z11
You can identify if your terminal model is part of the V Series by the
following:
Z SERIES
-
The model number printed on the display will begin with a “Z”
-
Turn your terminal over; the label will identify VEGA and the
model of that specific terminal. Ie: VEGA3000
-
There are 6 Navigation Keys under the display, an F1, F2, F3,
F4, an up arrow and a down arrow.
Dejavoo Systems Instruction Manual V525.15
3
Dejavoo Keypad Layouts
All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function
regardless of the Dejavoo model. Other keys are unique to either one model or a series of models.
Common Keys
KEY
FUNCTION
1-0
Number
Keys


Enter amounts, account numbers, dates and such.
Alphanumeric entry – multitap to access the alpha characters.
Green OK


From the idle prompt is used to access the Main Menu
Functions as the OK key.
Red X


Cancels a transaction
Exits menu options to return to idle prompt


Back space to clear data fields
Back out of menu options one level at a time
Yellow
 Arrow


Navigate up through the menu options
Change transaction types
 Arrow


Navigate down through the menu options
Change transaction types
WHAT TO EXPECT IN THIS MANUAL – NON TOUCHSCREEN VS TOUCHSCREEN
This manual will provide explanations, important notations, and step/action charts to guide
you through the performance of the V LINE family of terminals and the Z LINE family of
terminals which consist of NON Touchscreen as well as Touchscreen models. However, it’s
important to note that the display examples will reflect that of the Z11 touch screen.
IMPORTANT NOTE: SCREEN DISPLAY EXAMPLES IN THIS MANUAL MAY DIFFER
THAN YOUR MODEL, THE EXAMPLES USED FOR THIS DOCUMENT DEPICT THAT OF
THE Z11 TOUCHSCREEN TERMINAL.
Dejavoo Systems Instruction Manual V525.15
4
ON SCREEN HELP FEATURE
At any time during a transaction or within any Dejavoo menu the user may press the “•” Key
on the bottom right side of the V & Z Series terminal keypad to access the on screen help
feature. This feature will provide information on the feature itself as well as next step
directions. See the examples provided below for guidance.
Example #1: The merchant is not sure how to change the transaction type from Credit Sale to
Credit Return. He/She can press the “•” key to access screen level help and
the following help screen will appear on the terminal display. Pressing the green
OK key or the red X key will return him/her back to the transaction screen.
Example #2: The merchant is not sure what the “settlement” menu does.
He/she highlihghts the settlement menu option and Pressing the “•” key will a
description and next steps associated with that option.
Help
Use arrow keys to
Change the EDC
type. Use Yellow
 key to change
transaction type.
Press Numeric key
to input amount
Example #1
Help
Settles open batch
For all applications.
Press green OK key
to select.
Example #2
Dejavoo Systems Instruction Manual V525.15
5
DEJAVOO FAVORITES MENU
WHAT IS THE DEJAVOO “FAVORITES” MENU?
You can designate any menu item from your Dejavoo terminal to be listed in your very own
customized terminal menu so you can quickly and easily access the features that matter to you
most or as we like to call them – your “Favorites” Who better to decide what should be at
your fingertips than you?
SAVING MENU OPTIONS TO “FAVORITES”
You decide what goes in your “Favorite” Menu. You can select up to 20 menu items that you
utilize most often or want quick and easy access to. Creating your customized menu is easy.
Use the steps below to create a menu all your own.
Step
1.
2.
3.
Action
Display
1 the idle prompt access the menu options by
From
pressing
the Green OK.
.
For Non Touch Screen
For Touch Screen
Use the  up and 
down arrow keys to locate
and highlight the menu
2
option
you wish to save
as. a “Favorite” item. Once
highlighted press the
arrow  key on the
bottom left of the
terminals keypad.
Using the touch of your
finger highlight t the menu
option you wish to save
as a “Favorite” item.
Once highlighted press
the arrow  key on the
bottom left of the
terminals keypad.
For Non Touch Screen
For Touch Screen
Press F2 to select YES
Use the  up and 
down arrow keys to place
favorite in desired order
in favorites menu and
press OK.
*FREE Indicates no
favorite in that slot yet
Using the touch of your
finger press and select
the word YES on the
display
Using the touch of your
finger press and select
where you would like your
favorite set in the existing
favorites menu.
*FREE Indicates no
favorite in that slot yet
Credit
I
SALE
Enter Amount
Favorites Menu
Do you want to add a
favorite to this item?
YES
I
NO

Set your favorite
0: Core Settle Daily Batch
1: Core
Run Daily
a Transaction
Report

2: Core Summary Report
3: Void CR/DB Trans
Host
UtilityRcpt

4: Reprint
CR/DB
Continued on next page
Dejavoo Systems Instruction Manual V525.15
6
SAVING MENU OPTIONS TO “FAVORITES”
Step
1.
Action
Display
From the idle prompt
NON TOUCH SCREEN
you can access your list
of Favorites by pressing \
05/25/15
13:05
the F3 KEY (NON Touch
Screen) located
SALE
underneath the word
Enter Amount
“favorites”. Or by
pressing the STAR icon
FAVORITES
on the bottom of the
02/01/08
2:03
display (touch screen)
F1
(see illustration on right)
NON TOUCH SCREEN
2.
3.
The menu items you have
designated as favorites
display
as
your
customized menu.
Use the arrow (non touch
screen) navigation keys to
locate and highlight the
desired option.
TOUCH SCREEN
Credit
I
SALE
Enter Amount
F2Swipe
F3or F4
Enter Card#
SCREEN
F TOUCH
Favorites
F
Set your favorite
Press the Green OK key
to select. . Use your
fingertip to select the
desired
option
(touchscreen)
0: Core Settle Daily Batch
RunDaily
a Transaction

1: Core
Report
2: Core Summary Report
3: Void CR/DB Trans
Host
Utility

4: Reprint
CR/DB
Rcpt
The terminal initiates the selected action.
MANAGING “FAVORITES”
From time to time it may become necessary for the user to manage the favorites they
previously set up. This too can be done from the terminal level. The following options are
provided to Manage the terminal’s Favorites Menu:
 List
Step
 Delete
 Print
Action
NON TOUCH SCREEN
1.
 Add All Apps
From the idle prompt
access the Core menu
options by pressing the
Green OK key .
Display
TOUCH SCREEN
From the idle prompt
access the Core menu
options by pressing the
Green OK key .
Credit
I
SALE
Enter Amount
Dejavoo Systems Instruction Manual V525.15
7
MANAGING “FAVORITES”, CONTINUED
Step
2.
Action
NON TOUCH SCREEN
TOUCH SCREEN
From the Core Menu use
the arrow keys to scroll
down
and
highlight
UTILITY. Then press the
Green OK Key.
*Input password if prompted,
From the Core Menu use
your fingertip to tap the
UTILITY menu option on
the terminal display.
From the Utility Menu
Press the  down arrow
three times to highlight
FAVORITES.
From the Utility Menu
Use your fingertip to tap
the FAVORITES menu
option on the terminal
display
default password is 1234
3.
Press the Green OK key
to select.
4.
5.
Display
Use the up and
down arrow keys to
highlight the desired
option. Then press the
green OK key to select.
*Input password if prompted,
default password is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility->->
Utility
Retrieve Password ->
Utility
Settings ->
Software Dowload ->
Run a Transaction 
Communications ->
Utility ->->
Favorites
Host Utility 
Security ->
Use your fingertip to tap
the desired option on the
terminal display
Favorites
Run a Transaction 
List
Delete
Add All Apps
Print Host Utility 
The terminal initiates the requested action.
Dejavoo Systems Instruction Manual V525.15
8
CALL ME FEATURE
Have a technical support representative call you when you need assistance – simply
press the “CALL ME” button from your Dejavoo terminal and a representative will
contact you shortly. Use the following steps to initiate the CALL ME feature.
* Note: This must be an active service in your terminal prior to using this features.
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Credit
1.
From the idle prompt press
the F4 Key to initiate a
CALL ME Request.
From the idle prompt use
your finger tip to tap the
Call Me Icon:
I
SALE
Enter Amount
Dejavoo Systems Instruction Manual V525.15
9
TRANSACTIONS
SALE TRANSACTIONS
This section describes the steps necessary to complete a Credit or Debit card sale.
Please note that if additional transaction prompts are enabled they will present
themselves in the flow of the transaction, for example: If Clerk ID is enabled then you will
also be prompted to enter the Clerk ID during the transaction. Sale transactions
demonstrated in this section are the following:
 Credit Swiped
 Credit Manual Entry
 Credit with Card Code  Debit Sale
 Multi-Merchant Sale
 Credit AVS
 Cash Sale
*Note: When Signature Capture is Enabled Will be Prompted for Signature on the Screen.
CREDIT CARD SALE - SWIPED
Use the chart below to process a credit sale when the credit card is swiped at the point of
sale.
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Credit
1.
2.
Input the SALE AMOUNT
and press OK
Swipe Card
Input the SALE AMOUNT
and press OK
I
SALE
Enter Amount
Swipe Card
Tap, Swipe Or
Enter Card #
Sale: $5.00
The terminal communicates out to the host
3.
4.
Approved
CARD MODE
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
Terminal returns to the idle prompt.
Continued on next page
Dejavoo Systems Instruction Manual V525.15
10
CREDIT CARD SALE – MANUAL ENTRY
Use the chart below to process a credit sale when the credit card number and
expiration date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Credit
1.
2.
3.
4.
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
From the idle prompt begin
to manually Enter Card
Number from front of Card
and press OK
From the idle prompt begin
to manually Enter Card
Number from front of Card
and press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap
NO if card is not present.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
6.
SALE
Enter Amount
ENTER CARD #
55555555555555555
EXP DATE [MMYY]
00/00
55555555555555555
Is Card Present?
YES
The terminal communicates out to the host
5.
I
I
NO
Approved
CARD MODE
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
Terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
11
CREDIT CARD SALE – AVS & CARD CODE (CVV, CVC, CID)
Use the chart below to process a credit sale when AVS options have been enabled. The
following instructions depict AVS settings of Manual Entry when Card is NOT Present.
Please note that AVS prompts during a transaction will vary depending on individual
configuration. To learn more about setting AVS options and configurations, see page
153.
Tip: It is recommended you check with your merchant bank prior to changing AVS
settings in your terminal.
When the Card Code option is enabled the terminal will prompt during the transaction for
the three digit code on the back of the card or the four digit code on the front of the card for
American Express & Discover cards.
Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn
more about Card Code options and configurations, see page 150.
 Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card.
 Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card.
 Amex & Discover prompts for CID code, 4 digits found on front of the card.
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Credit
1.
2.
3.
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
From the idle prompt begin
to manually Enter Card
Number from front of Card
and press OK
From the idle prompt begin
to manually Enter Card
Number from front of Card
and press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
I
SALE
Enter Amount
ENTER CARD #
55555555555555555
EXP DATE [MMYY]
00/00
55555555555555555
Continued on next page
CREDIT CARD SALE – AVS & CARD CODE (CVV, CVC, CID)
Dejavoo Systems Instruction Manual V525.15
12
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Is Card Present?
4.
5.
6.
7.
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap
NO if card is not present.
Terminal displays “ENTER
CVC2”
Input Security
Card Code from the Back
of the Card and press OK.
Terminal displays “ENTER
CVC2”
Input Security
Card Code from the Back
of the Card and press OK.
*Note:
Code is three (3) Digits on back
of MC or Visa found in signature
line.
Code is four (4) Digits on front
right of American Express
found above card number
*Note:
Code is three (3) Digits on back
of MC or Visa found in signature
line.
Code is four (4) Digits on front
right of American Express
found above card number
Terminal displays “ENTER
ZIP CODE” Using the
keypad input the
cardholder’s zip code and
press OK.
Terminal displays “ENTER
ZIP CODE” Using the
keypad input the
cardholder’s zip code and
press OK.
Terminal displays “ENTER
ADDRESS” Using the
keypad input the numeric
part of the cardholder’s
address only and press
OK
Terminal displays “ENTER
ADDRESS” Using the
keypad input the numeric
part of the cardholder’s
address only and press
OK
The terminal communicates out to the host
8.
9.
YES
I
NO
ENTER CVC2
Enter Amount
$0.00
PREV
Credit
NEXT
ENTER ZIP CODE
Enter Amount
$0.00
PREV
Credit
NEXT
ENTER ADDRESS
Enter Amount
$0.00
PREV
Credit
NEXT
Approved
CARD MODE
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
Terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
13
RETAIL RECEIPT – CREDIT SALE
MERCHANT’S COPY
Line
Definition
A
Merchant Header 5 lines, 24 characters per line.
B
Date & Time of transaction.
C
Transaction # and Batch #
D
Invoice Number
E
Clerk #
F
Transaction Type, i.e.: Sale, Refund, Void, etc.
G
Card Number.
H
Card Type Identification.
I
Method of Card Entry (Ie. Manual, Swiped, etc.)
J
Amount of transaction
K
Response from Host.
L
Approval Code from Host
M
Credit Disclaimer
N
Signature Line
O
Customer’s Name from Track 1 of Card
P
Identifies this is the Merchant’s Copy.
Dejavoo Systems Instruction Manual V525.15
14
RETAIL RECEIPT – CREDIT SALE, CONTINUED
CUSTOMER ‘S COPY
Line
Definition
A
Merchant Header 5 lines, 24 characters per
line.
B
Date & Time of transaction.
C
Transaction # and Batch #
D
Transaction Type, i.e.: Sale, Refund,
Void,etc.
E
Card Type & Truncated Card Number.
F
Entry Method, i.e: Swiped or Manual
G
Host Response, i.e.: Approved, Declined, etc.
H
Host Authorization Code
I
Dollar Amount of the transaction
J
Merchant Trailer up to 5 lines, 24 characters
per line.
K
Identifies this is the Customer’s Copy.
Dejavoo Systems Instruction Manual V525.15
15
TICKET ONLY SALE
This transaction is used when an Authorization Number has already been obtained via
Authorize only transaction or through voice authorization.
For Example: To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the
rental. The merchant processes an Auth Only transaction for the $75.00,
receiving an authorization code for the funds but not actually charging the
credit card. The merchant charges the credit card when the canoe is brought
back by processing a TICKET ONLY sale using the authorization number
he/she previously obtained.
Step
Action
NON TOUCH SCREEN
1.
From the idle prompt press
the yellow back arrow 
button. Using the up and
down arrows highlight
ticket and press OK.
Inpute the TICKET
AMOUNT and press OK
*If prompted input password,
default is 1234
2.
3.
The terminal displays
“AUTH CODE”
Input the Authorization
code previously obtained
for this transaction and
press OK
Display
TOUCH SCREEN
From the idle prompt use
your fingertip to tap the
word SALE then tap the
word TICKET
Credit
I
SALE
Enter Amount
Input the TICKET
AMOUNT and press OK
*If prompted input password,
default is 1234
The terminal displays
“AUTH CODE”
Input the Authorization
code previously obtained
for this transaction and
press OK
AUTH CODE
Enter Amount
$0.00
PREV
Tap (contactless only), Swipe or Manually Enter Card
Number
Credit
NEXT
Tap, Swipe Or
Enter Card #
Sale: $5.00
Continued on next page
Dejavoo Systems Instruction Manual V525.15
16
TICKET ONLY SALE, CONTINUED
Step
Action
Display
4.
The terminal flashes the host response and prints
sales receipt.
5.
Terminal returns to the idle prompt.
Approved
CARD MODE
RECEIPT EXAMPLE – TICKET ONLY
MERCHANT COPY
CUSTOMER COPY
Note: With a TICKET ONLY sale the authorization code shown on the receipt will be
the authorization number previously obtained and used during the TICKET ONLY
transaction.
Dejavoo Systems Instruction Manual V525.15
17
Multi-Merchant Credit SALE - SWIPED
Use the chart below to process a sale when there is more than one Merchant (MID) using
the same Dejavoo terminal device for payment processing.
Step
1.
Action
Input the merchants assigned number or press 0 to list
all merchants processing in the terminal.
NON TOUCH SCREEN
2.
Display
Use the up and down
arrow to highlight the
desired merchant to
process the sale for.
TOUCH SCREEN
Input Merchant #
(Press 0 to List)
Select Merchant
Run a Transaction 
Nails by Lisa
Use your fingertip to tap
the desired merchant to
process the sale for.
XYZ Hair Salon
PDQ Spa Service
Host Utility 
Credit
3.
4.
Input the SALE AMOUNT and press OK
Tap (contactless only), Swipe or Manually Enter
Card Number
5.
The terminal flashes the host response and prints
sales receipt.
6.
Terminal returns to the idle prompt.
I
SALE
Enter Amount
Tap, Swipe Or
Enter Card #
Sale: $5.00
Dejavoo Systems Instruction Manual V525.15
Approved
CARD MODE
18
Multi-Merchant Credit SALE – MANUAL ENTRY
Use the chart below to process a credit sale when there is more than one Merchant ID
(MID) using the same credit card terminal and the credit card number and expiration
date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
1.
Action
Input the merchants assigned number or press 0 to list
all merchants processing in the terminal.
NON TOUCH SCREEN
2.
Display
Use the up and down
arrow to highlight the
desired merchant to
process the sale for.
Input Merchant #
(Press 0 to List)
TOUCH SCREEN
Select Merchant
Use your fingertip to tap
the desired merchant to
process the sale for.
Nails by Lisa
Run
a Transaction

XYZ
Hair
Salon
PDQ Spa Service
Host Utility 
Credit
3.
Input the SALE AMOUNT and press OK
I
SALE
Enter Amount
ENTER CARD #
4.
5.
From the idle prompt begin to manually Enter Card
Number from front of Card and press OK
Terminal Displays “EXP DATE [MMYY]” Input the
expiration date from the front of the card and
Press OK
55555555555555555
EXP DATE [MMYY]
00/00
55555555555555555
Continued on next page
Dejavoo Systems Instruction Manual V525.15
19
Multi-Merchant Credit SALE – MANUAL ENTRY, CONTINUED
Step
NON TOUCH SCREEN
6.
Display
Action
TOUCH SCREEN
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap
NO if card is not present.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
7.
The terminal flashes the host response and prints
sales receipt.
8.
Terminal returns to the idle prompt.
Is Card Present?
YES
I
NO
Approved
CARD MODE
RETAIL RECEIPT – MULTI-MERCHANT
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
20
DEBIT CARD SALE
Use the chart below to process a Debit Card sale. It is important to note that for security and
regulations manually entering a debit card is not allowed, debit cards must always be swiped
at the point of sale. For a successful transaction you must be a debit card accepting merchant
and you MUST have either a PIN encrypted keypad on your Dejavoo terminal or a PIN
Encrypted external PIN Pad.
Step
Action
NON TOUCH SCREEN
1.
Press the down arrow
button to change the
payment type to DEBIT
Input the SALE AMOUNT
and press OK
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word DEBIT in
the menu list.
DEBIT
I
SALE
Enter Amount
Input SALE AMOUNT
and press OK
Swipe Debit Card.
Tap, Swipe Or
Enter Card #
Sale: $5.00
Customer Inputs PIN on Encrypted terminal PIN Pad or
Encrypted External PIN Pad and presses OK.
Total: $5.00
4.
The terminal flashes the host response and prints
sales receipt.
Approved
CARD MODE
5.
The terminal returns to the idle prompt.
3.
Dejavoo Systems Instruction Manual V525.15
ENTER PIN
21
RETAIL RECEIPT – DEBIT SALE
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
22
MULTI-MERCHANT DEBIT CARD SALE
Use the chart below to process a Debit Card sale. It is important to note that for security and
regulations manually entering a debit card is not allowed, debit cards must always be swiped
at the point of sale. For a successful transaction you must be a debit card accepting
merchant.
Step
Action
1.
Input the merchants assigned number or press 0 to list all
merchants processing in the terminal.
NON TOUCH SCREEN
Display
Input Merchant #
(Press 0 to List)
TOUCH SCREEN
Select Merchant
2.
Use the up and down arrow
Use your fingertip to tap
to highlight the desired
the desired merchant to
merchant to process the
process the sale for.
sale for.
NON TOUCH SCREEN
3.
Press the down arrow
button to change the
payment type to DEBIT
Input the SALE AMOUNT
and press OK
4.
Nails by Lisa
Run
a Transaction

XYZ
Hair
Salon
PDQ Spa Service
Host Utility 
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word DEBIT in
the menu list.
Debit
I
SALE
Enter Amount
Input SALE AMOUNT and
press OK
Swipe Debit Card.
Tap, Swipe Or
Enter Card #
Sale: $5.00
5.
Customer Inputs PIN on Encrypted terminal PIN Pad or
Encrypted External PIN Pad and presses OK.
Total: $5.00
ENTER PIN
Continued on next page
Dejavoo Systems Instruction Manual V525.15
23
MULTI-MERCHANT DEBIT CARD SALE , CONTINUED
Step
6.
7.
Action
Display
Approved
CARD MODE
The terminal flashes the host response and prints
sales receipt.
The terminal returns to the idle prompt.
CASH SALE
Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to
note that cash transactions do not communicate with your processing bank. They are
recorded in your terminal for your reporting purposes.
Step
Action
NON TOUCH SCREEN
1.
Press the down arrow
button to change the
payment type to CASH
Input the SALE AMOUNT
and press OK
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word CASH in
the menu list.
Cash
I
SALE
Enter Amount
Input SALE AMOUNT and
press OK
The terminal prints the cash receipts and returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
24
RECEIPT EXAMPLE – CASH SALE
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
25
RETAIL WITH TIP TRANSACTIONS
Retail with tip transactions are designed for those merchants that accept gratuity but are
assigned retail MCC codes. For example: Taxi, Car Service, Salon, Maintenance, etc.
It is required for retail transactions with tip that both the transaction amount and the tip
amount are authorized as one amount during the original sale, unlike the pre-auth and
post-auth of a restaurant tip transaction. Retail tips cannot be added at a later time.
To accomplish this we use a process that includes a PRESALE TICKET, which has only
sale amount information on it. The presale ticket will allow the merchant to hand their
customers a receipt showing the amount of the transaction along with a tip line. The
customer can then fill out the tip line, the total line and hand the receipt and their credit
card back to the merchant for payment. This allows the merchant to swipe the card,
enter the amount of the transaction as well as the tip amount when prompted during the
transaction. Use of this feature is optional, you do not have to print a presale ticket for
retail with tip, it simply eliminates having to ask the customer if he/she will be leaving a
tip on the card during the transaction.
Transaction types that allow retail with tip are the following:
 Swiped Credit
 Manual Credit
 CVV2 Credit
 Debit Sale
 AVS Credit
For Example: The customer gets a haircut at the local barber shop. When finished the
merchant (the barber) prints out a presale ticket for $20.00 which is the
dollar amount due to for the haircut and hands it to the customer. The
customer writes down another $5.00 on the tip line and writes $25.00
on the total line then hands it back to the barber with his credit card.
When the barber completes the sale he is prompted to enter the
amount which is $20.00 and then prompted to enter the tip amount
which he now knows from the Presale Ticket is $5.00 (he doesn’t have
to ask the customer if he’s leaving a tip).
Dejavoo Systems Instruction Manual V525.15
26
PRESALE TICKET
Use the chart below to enable the Inline Tip function. This will allow you to access the
Presale Ticket feature.
Step
Action
NON TOUCH SCREEN
Press F3 to access the
terminals Favorites Menu
1.
Use the up and down
arrow to highlight
PRESALE TICKET and
press OK.
Input SALE AMOUNT and
press OK
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the STAR icon on the
bottom of the display to
access favorites.
PRESALE
Enter Amount
Use your fingertip to Tap
PRESALE TICKET
Input SALE AMOUNT and
press OK
The presale ticket prints. Allow customer to complete presale ticket and return to cashier with
their method of payment.
RETAIL RECEIPT – PRESALE TICKET
** Important ** Note: This is NOT a sale. A
sale transaction will need to be completed
after the presale ticket with the cardholder’s
card.
Dejavoo Systems Instruction Manual V525.15
27
RETAIL W/TIP TRANSACTIONS
Use the charts in this section to process RETAIL Credit card and Debit card sale transactions
with a tip. For documentation purposes the steps provided include the transaction prompt for
entering CLERK ID, but it should be noted that this and other prompts are configurable in the
terminals SET UP (Transaction Prompts) menu and are optional. Retail with tip can be
enabled and disabled in the terminal menu.
This document includes the following retail with tip transactions:
 Credit Swiped
 Debit Sale
 Credit Manual Entry
 Credit AVS
 Credit CVV2
Credit With Tip – Swiped (and clerk ID Prompt)
Step
Action
Display
Credit
1.
Input the CLERK ID and press OK
I
SALE
ENTER CLERK ID
SALE
2.
Enter Amount
Input Sale Amount and Press OK
0.00
PREV
3.
4.
Tap (contactless only), Swipe or Manually Enter Card
Number
If
Then
Presale Ticket was
used
Input the tip amount from the
presale ticket then Press OK.
Presale Ticket was
NOT used
Input the tip amount
requested by customer then
Press OK.
No tip is being left on
the card
Press OK to bypass the tip
amount.
CREDIT
NEXT
Tap, Swipe Or
Enter Card #
Sale: $5.00
TIP
Enter Amount
0.00
Continued on next page
Dejavoo Systems Instruction Manual V525.15
28
CREDIT WITH TIP – SWIPED (AND CLERK ID PROMPT), CONTINUED
Step
Action
Display
5.
The terminal flashes the host response and prints
sales receipt.
6.
The terminal returns to the idle prompt.
Approved
CARD MODE
RETAIL RECEIPT – RETAIL WITH TIP
Dejavoo Systems Instruction Manual V525.15
29
CREDIT W/TIP – MANUALLY ENTERED
Use the chart below to process a credit Retail with Tip sale when the credit card number
and expiration date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
1.
Action
Display
I
SALE
Enter Amount
2.
Manually Enter Card Number
3.
Terminal Displays “EXP DATE [MMYY]” Input the expiration
date from the front of the card and
Press OK
Tap, Swipe Or
Enter Card #
Sale: $5.00
NON TOUCH SCREEN
4.
Credit
Input the SALE AMOUNT and press OK
EXP DATE [MMYY]
00/00
55555555555555555
TOUCH SCREEN
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap NO
if card is not present.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
Is Card Present?
YES
I
NO
Continued on next page
Dejavoo Systems Instruction Manual V525.15
30
CREDIT W/TIP – MANUALLY ENTERED, CONTINUED
Step
Action
Display
If
Then
Presale Ticket was used
Input the tip amount from the
presale ticket then Press OK.
TIP
Enter Amount
5.
6.
7.
Presale Ticket was NOT
used
Input the tip amount requested by
customer then Press OK.
No tip is being left on the
card
Press OK to bypass the tip amount.
The terminal flashes the host response and prints
sales receipt.
0.00
Approved
CARD MODE
The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
31
DEBIT W/TIP - SALE
Use the chart below to process a retail with tip Debit Card sale. It is important to note that for
security and regulations manually entering a debit card is not allowed, debit cards must
always be swiped at the point of sale. For a successful transaction you must be a debit card
accepting merchant.
Step
Action
NON TOUCH SCREEN
1.
Press the down arrow
button to change the
payment type to DEBIT
Input the SALE AMOUNT
and press OK
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word DEBIT in
the menu list.
Debit
I
SALE
Enter Amount
Input SALE AMOUNT
and press OK
Swipe Debit Card.
Tap, Swipe Or
Enter Card #
Sale: $5.00
3.
If
Then
Presale Ticket was
used
Input the tip amount from the
presale ticket then Press OK.
Presale Ticket was
NOT used
Input the tip amount
requested by customer then
Press OK.
No tip is being left on
the card
Press OK to bypass the tip
amount.
TIP
Enter Amount
0.00
Customer Inputs PIN on Encrypted terminal PIN Pad or
Encrypted External PIN Pad and presses OK.
Total: $5.00
5.
The terminal flashes the host response and prints
sales receipt.
Approved
CARD MODE
6.
The terminal returns to the idle prompt.
4.
ENTER PIN
Dejavoo Systems Instruction Manual V525.15
32
RETURNS
CREDIT CARD RETURN - SWIPED
A Credit Card RETURN is the reversal of an approved and settled transaction which will post
a credit amount to the customer’s credit card. Traditionally a RETURN is processed when the
original transaction has already been settled, when the original transaction still resides in the
current batch and has not been settled, a VOID may be processed instead to nullify the
charge. Use the steps below to complete a RETURN transaction.
For Example: The customer made a purchase last week and came in today to return the
item for credit. The original purchase has already been settled in a previous
batch so I processed a RETURN to post the refund back to her credit card.
Step
Action
1.
NON TOUCH SCREEN
TOUCH SCREEN
Press the Yellow backspace
key, highlight RETURN and
press OK.
Using your fingertip Tap the
word Sale on the display
then tap the word RETURN
in the list of options.
Input the RETURN amount
and press OK
2.
Display
Credit
RETURN
Enter Amount
Input RETURN Amount and
Press OK
NON TOUCH SCREEN
TOUCH SCREEN
If the amount shown is
correct press the F2 Key
to confirm
if it is not correct press the
F4 Key and re-enter the
amount.
If the amount shown is
correct use your fingertip
to tap OK to confirm,
if it is not correct use your
fingertip to tap CANCEL
and re-enter the amount
* If prompted input password,
default is 1234
* If prompted input password,
default is 1234
Amount: $-5.00
OK
Tap (contactless only), Swipe or Manually Enter Card
Number
3.
I
I
CANCEL
Tap, Swipe Or
Enter Card #
RETURN: - $5.00

The terminal flashes the host response and prints
return receipt.
4.
5.

Approved
CARD MODE
The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
33
RETAIL RECEIPT – CREDIT RETURN
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
34
DEBIT CARD RETURN
Use the steps below to complete a Debit Card Return. Debit Cards cannot be
manually entered and must be swiped at point of sale. You must be subscribed to a
Debit Host and PED is required.
Tip: A debit card sale cannot be VOIDED; to refund a debit sale transaction you must
process a RETURN to the debit card.
Step
Action
NON TOUCH SCREEN
Press the down arrow button
to change the payment type
to DEBIT
1.
Press the Yellow backspace
key to change the
transaction type to RETURN
Input the RETURN
AMOUNT and press OK
2.
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word DEBIT in the
menu list.
Debit
I
RETURN
Enter Amount
Use your fingertip to Tap
the word SALE then Tap
the word RETURN
Input RETURN AMOUNT
and press OK
NON TOUCH SCREEN
TOUCH SCREEN
If the amount shown is
correct press the F2 Key
to confirm
if it is not correct press the
F4 Key and re-enter the
amount.
If the amount shown is
correct use your fingertip
to tap OK to confirm,
if it is not correct use your
fingertip to tap CANCEL
and re-enter the amount
* If prompted input password,
default is 1234
3.
Display
Amount: $-5.00
OK
I
CANCEL
* If prompted input password,
default is 1234
Swipe Debit Card
Tap, Swipe Or
Enter Card #
RETURN: - $5.00
4.
Customer Inputs PIN on Encrypted terminal PIN Pad or
Encrypted External PIN Pad and presses OK.
Total: - $5.00
ENTER PIN
Continued on next page
Dejavoo Systems Instruction Manual V525.15
35
DEBIT CARD RETURN, CONTINUED
Step
5.
6.
Action
Display
The terminal flashes the host response and prints
return receipt.
Approved
CARD MODE
The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
36
MULTI-MERCHANT CREDIT RETURN
Use the chart below to process a Credit Card sale when there are multiple merchant IDs
(MIDs) in the same terminal. It is important to note that for security and regulations manually
entering a debit card is not allowed, debit cards must always be swiped at the point of sale.
For a successful transaction you must be a debit card accepting merchant.
Step
1.
Action
Input the merchants assigned number or press 0 to list
all merchants processing in the terminal.
NON TOUCH SCREEN
Use the up and down arrow
2. to highlight the desired
merchant to process the
sale for.
NON TOUCH SCREEN
Press the Yellow
backspace key to change
the transaction type to
3.
RETURN
Input the RETURN
AMOUNT and press OK
4.
5.
Display
Input Merchant #
(Press 0 to List)
TOUCH SCREEN
Select Merchant
Use your fingertip to tap
the desired merchant to
process the sale for.
Nails by Lisa
Run
a Transaction

XYZ
Hair
Salon
PDQ Spa Service
Host Utility 
TOUCH SCREEN
Use your fingertip to Tap
the word SALE then Tap
the word RETURN
Credit
I
RETURN
Enter Amount
Input RETURN AMOUNT
and press OK
Tap (contactless only), Swipe or Manually Enter Card
Number
Tap, Swipe Or
Enter Card #
RETURN: - $5.00
The terminal flashes the host response and prints
return receipt.
Approved
CARD MODE
6. The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
37
MULTI-MERCHANT DEBIT CARD RETURN
Use the chart below to process a Debit Card sale when there are multiple merchant IDs (MIDs)
in the same terminal. It is important to note that for security and regulations manually entering
a debit card is not allowed, debit cards must always be swiped at the point of sale. For a
successful transaction you must be a debit card accepting merchant.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to DEBIT
1. Press the Yellow
backspace key to change
the transaction type to
RETURN
Input the RETURN
AMOUNT and press OK
Use the up and down arrow
to highlight the desired
2.
merchant to process the
sale for.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word DEBIT in
the menu list.
Use your fingertip to Tap
the word SALE then Tap
the word RETURN
Debit
I
RETURN
Enter Amount
Input RETURN AMOUNT
and press OK
Use your fingertip to tap
the desired merchant to
process the sale for.
Select Merchant
Nails by Lisa
Run
a Transaction

XYZ
Hair
Salon
PDQ Spa Service
Host Utility 
3.
Swipe Debit Card.
Tap, Swipe Or
Enter Card #
RETURN: - $5.00
4.
Customer Inputs PIN on Encrypted terminal PIN Pad or
Encrypted External PIN Pad and presses OK.
Total: - $5.00
ENTER PIN
Continued on next page
Dejavoo Systems Instruction Manual V525.15
38
MULTI-MERCHANT DEBIT CARD RETURN, CONTINUED
Step
5.
Display
Action
The terminal flashes the host response and prints
return receipt.
Approved
CARD MODE
6. The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
39
RETAIL RECEIPT – DEBIT RETURN
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
40
CASH RETURN
Use the chart below to record a cash Return in your Dejavoo payment terminal. It is important
to note that cash transactions do not communicate with your processing bank. They are
recorded in your terminal for your reporting purposes.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to CASH
1.
Press the Yellow
Backspace key, highlight
RETURN and press OK
Input the RETURN
AMOUNT and press OK
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the word CASH in
the menu list.
Cash
Use your fingertip to Tap
the word SALE then Tap
the word RETURN
I
RETURN
Enter Amount
Input RETURN AMOUNT
and press OK
The terminal prints the cash receipts and returns to the idle prompt.
RECEIPT EXAMPLE – CASH RETURN
MERCHANT COPY
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
41
AUTHORIZATION (AUTH ONLY)
An Authorization Only transaction is used to verify funds and obtain an approval code. It is
important to note that an Authorization Only does NOT CHARGE the customer’s credit card
however places a hold for the requested amount on the customer’s open-to-buy limit. After
an “Auth Only” is processed the approval code is used at a later time to perform a Ticket Only
sale transaction to charge the account.
For Example: To reserve a cabin at Lake Cawanna there is a $100.00 deposit required at
the time of the reservation. The merchant processes an AUTH ONLY
transaction for the $100.00, receiving an authorization code to hold the funds.
When the customer completes his/her stay the merchant charges the credit
card by processing a TICKET ONLY sale using the authorization number that
was previously obtained.
AUTH ONLY – (ALLOWED FOR CREDIT ONLY)
Step
1.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
Press the Yellow backspace
key to change the
transaction type to AUTH
Use your fingertip to Tap the
word SALE then Tap the
word AUTH
Input the AUTH AMOUNT
and press OK
Input the AUTH AMOUNT
and press OK
2.
Input the Manager Password if Prompted, the default is
1234 and press OK
3.
Tap (contactless only), Swipe or Manually Enter Card
Number
4.
The terminal flashes the host response and prints auth
receipt.
Credit
I
AUTH
Enter Amount
Manager Password
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
____
04/07/10
09:00
Tap, Swipe
Trans
#:1 Or
Enter
Card #
Batch #:1
Auth: $5.00
Invoice #:
105
Clerk #:
4 Approved
CARD MODE
RETURN
5.
The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
Type:
Cash
Entry:
Manual
42
RETAIL RECEIPT – AUTHORIZATION
** Important ** Note: This is NOT a sale. Authorization only transactions obtain an approval
code for the requested amount and that amount is held against the
cardholder’s open to buy availability. A Ticket Only sale needs to be
completed for the merchant to acquire funds for th transaction. Only a
merchant copy of the receipt will print for Authorization transactions.
Dejavoo Systems Instruction Manual V525.15
43
VOIDS
A Void transaction will nullify a transaction only when that transaction resides in the current
batch; the transaction amount must be exactly the same as the original transaction amount.
The Dejavoo Terminal will check the data base for the original transaction use the If/Then
chart below for more information.
Support of Void transactions on debit cards will vary by host; it may or may not be allowed,
check with your Merchant Services provider for further clarification. You can void the following
transaction types: Sale, Return & Ticket Only.
This section will provide the process for:
 Void by CARD # & Amount
 Void Transaction - Find Transaction #
If
Then
If the Terminal can match
card # and Amount in batch…
The Terminal will process a VOID.
If the Terminal can match the
card# but not the dollar
amount…
The terminal will then allow you to search
by transaction number or view all open
transactions with that account number.
If the Terminal does not find
card in batch…
The Terminal will display “Card Not
Found” and cancel the VOID transaction.
For Example: The customer purchased a summer dress then brought it back a few hours
later because it didn’t fit. Since the terminal has not settled and the original
transaction resides in the current batch the merchant processed a VOID
transaction to nullify the original sale.
VOID CREDIT TRANS - BY DOLLAR AMOUNT
Step
1.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
Press the Yellow backspace
key to change the
transaction type to VOID
Use your fingertip to Tap the
word SALE then Tap the
word VOID
Input the VOID AMOUNT
and press OK
Input the VOID AMOUNT
and press OK
Credit
I
VOID
Enter Amount
Continued on next page
Dejavoo Systems Instruction Manual V525.15
44
VOID CREDIT TRANS - BY DOLLAR AMOUNT, CONTINUED
Step
Action
NON TOUCH SCREEN
2.
3.
Display
TOUCH SCREEN
If the amount shown is
correct press the F2 Key
to confirm
if it is not correct press the
F4 Key and re-enter the
amount.
If the amount shown is
correct use your fingertip
to tap OK to confirm,
if it is not correct use your
fingertip to tap CANCEL
and re-enter the amount
* If prompted input password,
default is 1234
* If prompted input password,
default is 1234
Amount: $-5.00
Tap (contactless only), Swipe or Manually Enter Card
Number
4.
The terminal flashes the host response and prints Void
receipt.
5.
The terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
OK
I
CANCEL
Tap, Swipe Or
Enter Card #
Void: $5.00
Approved
CARD MODE
45
VOID CREDIT TRANS –TRANS # (FROM FAVORITES)
Step
Action
NON TOUCH SCREEN
1.
Press the F3 Key to access
the FAVORITES Menu
Use the down arrow to
highlight Void Cr/Db Trans
and press OK
2.
3.
4.
TOUCH SCREEN
Use your fingertip to Tap the
Star icon on the bottom of
the display to access the
FAVORITES Menu
NON TOUCH SCREEN
TOUCH SCREEN
Use the up and down
arrows to highlight By
Transaction # then press
OK.
Using your fingertip Tap
the option for By
Transaction #
Input the desired transaction number to be Voided then
press OK.
If desired transaction to
void is displayed press
OK to select.
Credit
I
VOID
Enter Amount
Use your fingertip to Tap
Void Cr/Db Trans
Input the Manager Password if Prompted, the default is
1234 and press OK
NON TOUCH SCREEN
5.
Display
TOUCH SCREEN
If desired transaction to
void is displayed user
your fingertip to Tap
[Select] or press OK to
select.
Manager Password
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
Void_Transaction
___
04/07/10
By Transaction #
09:00
ViewTrans
All #:1
Batch #:1 16
Invoice #:
SEARCH
105
Clerk #:
4
Void
Transaction
ABC STORE
Enter
Trans
Num:
4534 Any
Street
R E T U R NNY
Somewhere,
111111
(555)-777-8888
Type:
_ _ Cash
__________
_ Transaction
___
Select
Entry:
04/07/10
#001Manual
Sale
09:00
Amt:
$5.00
16
#:1 ****5454
AMOUNT:
M/C Trans
SEARCH
Batch
#:1
Code: 1234567890
$55.38
Invoice
#:
[Select]
105
Resp:
Clerk
#:
Approved
16
4
Code:
x
SEARCH
RETURN
Type:
CUSTOMER COPY46
Cash
Entry:
Dejavoo Systems Instruction Manual V525.15
VOID CREDIT TRANS –TRANS # (FROM FAVORITES), CONTINUED
Step
6.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
If the amount shown is
correct press the F2 Key
to confirm
if it is not correct press the
F4 Key and re-enter the
amount.
If the amount shown is
correct use your fingertip
to tap OK to confirm,
if it is not correct use your
fingertip to tap CANCEL
and re-enter the amount
* If prompted input password,
default is 1234
Amount: $-5.00
OK
I
CANCEL
* If prompted input password,
default is 1234
7.
Input the Manager Password if Prompted, the default
is 1234 and press OK
8.
The terminal flashes the host response and prints
Void receipt.
9.
Terminal returns to the idle prompt.
Manager Password
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
____
04/07/10
Approved
09:00 CARD MODE
Trans #:1
Batch #:1
Invoice #:
105
Clerk #:
4
RETURN
Type:
Cash
Entry:
Manual
AMOUNT:
$55.38
Resp:
Approved
Code:
x
Dejavoo Systems Instruction Manual V525.15
47
CUSTOMER COPY
RETAIL RECEIPT – VOID SALE
Dejavoo Systems Instruction Manual V525.15
48
EBT – FOOD BENEFIT SALE (ELECTRONIC BENEFITS TRANSFER)
EBT (Electronic Benefits Transfer) provides both food stamp and/or cash benefits to
customers. With EBT transactions customers access their benefits through the terminal by
using their EBT cards. Merchants must be subscribed to an EBT host and an active PIN Pad
is required. Use the chart below to process an EBT Food Stamp Transactions.
Step
Action
NON TOUCH SCREEN
1.
Press the down arrow
button to change the
payment type to EBT
FOOD
Input the EBT FOOD
AMOUNT and press OK
2.
3.
Display
TOUCH SCREEN
Use your fingertip to
Tap the word CREDIT
then Tap the words
EBT FOOD in the
menu list.
EBT FOOD
I
SALE
Enter Amount
Input the EBT FOOD
AMOUNT and press OK
Swipe EBT Card
Tap, Swipe Or
Enter Card #
Sale: $5.00
Customer Inputs PIN on Encrypted terminal PIN
Pad or Encrypted External PIN Pad and presses
OK.
4.
The terminal flashes the host response and
prints receipt.
5.
Terminal returns to the idle prompt.
Total: - $5.00
ENTER PIN
Approved
CARD MODE
Continued on next page
Dejavoo Systems Instruction Manual V525.15
49
RECEIPT EXAMPLE - EBT FOOD BENEFIT SALE
Dejavoo Systems Instruction Manual V525.15
50
EBT – FOOD BENEFIT VOUCHER SALE
When a voice authorization has been previously obtained you should follow the steps below to
complete an EBT Voucher Sale using the obtained voice authorization.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to EBT
FOOD
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
FOOD in the menu list.
EBT FOOD
1.
Press the Yellow
backspace key ,
highlight VOUCHER SL
and press OK.
Use your fingertip to
Tap the word SALE
then Tap VOUCHER
SL
Input the EBT FOOD
VOUCHER SL
AMOUNT and press OK
Input the EBT FOOD
VOUCHER SL
AMOUNT and press OK
2.
Input EBT Approval Code then press OK
3.
Input EBT Serial Number then press OK
4.
Swipe EBT Card
I
VOUCHER SL
Enter Amount
EBT Appr Code
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
____
EBT
Serial Numb
04/07/10
09:00ABC STORE
4534
TransAny
#:1Street
Somewhere,
Batch #:1 NY
111111
Invoice
#:
(555)-777-8888
105
_ _ Clerk
_ _ _ #:
_______
4 ____
04/07/10
09:00
Trans
#:1
Tap,
Swipe
R
ET
U ROrN
Enter#:1
Card #
Batch
Sale: $5.00
Invoice
#:
Type:
105
Cash
Clerk #:
Continued on next page
Entry:
4
Manual
AMOUNT:
$55.38
RETURN
Dejavoo Systems Instruction Manual V525.15
Type:
Resp:
Cash
Approved
51
EBT – FOOD BENEFIT VOUCHER SALE, CONTINUED
Step
Action
Display
5.
The terminal flashes the host response and
prints receipt.
Approved
CARD MODE
6.
Terminal returns to the idle prompt.
RECEIPT EXAMPLE: EBT FOOD VOUCHER SALE
Dejavoo Systems Instruction Manual V525.15
52
EBT – FOOD BENEFIT RETURN
Use the steps below to process a Return for a Food Benefit Sale.
Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be
processed instead.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to EBT
FOOD
1.
Press the Yellow
backspace key ,
highlight RETURN and
press OK.
Input the EBT FOOD
RETURN AMOUNT and
press OK
NON TOUCH SCREEN
2.
If the amount shown is
correct press the F2
Key to confirm
if it is not correct press
the F4 Key and reenter the amount.
* If prompted input
password, default is 1234
3.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
FOOD in the menu list.
EBT FOOD
I
RETURN
Enter Amount
Use your fingertip to
Tap the word SALE
then Tap RETURN
Input the EBT FOOD
AMOUNT and press OK
TOUCH SCREEN
If the amount shown is
correct use your
fingertip to tap OK to
confirm,
if it is not correct use
your fingertip to tap
CANCEL and re-enter
the amount
Amount: $-5.00
OK
I
CANCEL
* If prompted input
password, default is 1234
Manager Password
ABC STORE
Input the Manager Password if Prompted, the
4534 Any Street
default is 1234 and press OK
Somewhere, NY
111111
(555)-777-8888
____________
____
Continued on next page
04/07/10
09:00
Trans #:1
Batch #:1
Invoice #:
Dejavoo Systems Instruction Manual V525.15
53
105
Clerk #:
EBT – FOOD BENEFIT RETURN
Step
Action
Display
4.
Swipe EBT Card
Total: - $5.00
5.
Customer Inputs PIN on Encrypted terminal PIN
Pad or Encrypted External PIN Pad and presses
OK.
6.
The terminal flashes the host response and
prints receipt.
Approved
CARD MODE
7.
Terminal returns to the idle prompt.
Tap, Swipe Or
Enter Card #
Return: -$5.00
ENTER PIN
Dejavoo Systems Instruction Manual V525.15
54
RECEIPT EXAMPLE: EBT FOOD BENEFIT RETURN
Dejavoo Systems Instruction Manual V525.15
55
EBT – FOOD BENEFIT VOUCHER RETURN
Use the steps below to process a Return for a Food Benefit Voucher Sale.
Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be
processed instead.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to EBT
FOOD
1.
Press the Yellow
backspace key ,
highlight VOUCHER RT
and press OK.
Input AMOUNT and
press OK
2.
4.
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
FOOD in the menu list.
EBT FOOD
Use your fingertip to
Tap the word SALE
then Tap VOUCHER
RT
I
VOUCHER RT
Enter Amount
Input AMOUNT and
press OK
NON TOUCH SCREEN
TOUCH SCREEN
If the amount shown is
correct press the F2
Key to confirm
if it is not correct press
the F4 Key and reenter the amount.
If the amount shown is
correct use your
fingertip to tap OK to
confirm,
if it is not correct use
your fingertip to tap
CANCEL and re-enter
the amount
* If prompted input password,
default is 1234
3.
Display
TOUCH SCREEN
Amount: $-5.00
OK
I
CANCEL
* If prompted input password,
default is 1234
Manager Password
ABC STORE
Input the Manager Password if Prompted, the
4534 Any Street
default is 1234 and press OK
Somewhere, NY
111111
(555)-777-8888
____________
____
EBT Appr Code
04/07/10
ABC STORE
09:00
Input EBT Approval Code then press OK
4534 Any Street
Trans #:1
Somewhere, NY
Batch #:1
111111
Invoice #:
(555)-777-8888
105
____________
Clerk #:
Dejavoo Systems Instruction Manual V525.15 _ _ _ _
4
04/07/10
09:00
56
EBT – FOOD BENEFIT VOUCHER RETURN, CONTINUED
Step
Continued on next page
Action
Display
5.
Input EBT Serial Number then press OK
6.
Swipe EBT Card
7.
The terminal flashes the host response and
prints receipt.
EBT Serial Numb
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
____
04/07/10
09:00
Tap, Swipe
Trans
#:1 Or
Enter
Card #
Batch #:1
Return: -$5.00
Invoice #:
105
Clerk #:
4 Approved
CARD MODE
RETURN
8.
Terminal returns to the idle prompt.
Type:
Cash
Entry:
Manual
AMOUNT:
$55.38
Resp:
Approved
Code:
x
CUSTOMER COPY
Dejavoo Systems Instruction Manual V525.15
57
EBT – CASH BENEFIT SALE
Use the chart below to process an EBT Cash Benefit Sale Transaction.
Step
Action
NON TOUCH SCREEN
1.
2.
Display
TOUCH SCREEN
Press the down arrow
button to change the
payment type to EBT
CASH
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
CASH in the menu list.
Input the AMOUNT and
press OK
Input the AMOUNT and
press OK
EBT Cash
I
SALE
Enter Amount
Swipe EBT Card
Tap, Swipe Or
Enter Card #
Sale: $5.00
3.
4.
5.
Customer Inputs PIN on Encrypted terminal PIN Pad
or Encrypted External PIN Pad and presses OK.
The terminal flashes the host response and
prints receipt.
Total: $5.00
ENTER PIN
Approved
CARD MODE
Terminal returns to the idle prompt.
Dejavoo Systems Instruction Manual V525.15
58
RECEIPT EXAMPLE - EBT CASH BENEFIT SALE
Dejavoo Systems Instruction Manual V525.15
59
EBT – CASH BENEFIT VOUCHER SALE
Use the chart below to process an EBT Cash Benefit Voucher Sale Transaction.
Step
Action
NON TOUCH SCREEN
Press the down arrow
button to change the
payment type to EBT
CASH
1.
Press the Yellow
backspace key, highlight
VOUCHER CSH and
press OK.
Input the AMOUNT and
press OK
2.
3.
4.
5.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
CASH in the menu list.
Use your fingertip to
Tap the word SALE
then Tap VOUCHER
CSH
EBT Cash I VOUCHER CSH
Enter Amount
Input the AMOUNT and
press OK
Input EBT Approval Code previously obtained then
press OK
Input EBT Serial Number then press OK
Swipe EBT Card
Terminal returns to the idle prompt.
EBT Appr Code
ABC STORE
4534 Any Street
Somewhere, NY
111111
(555)-777-8888
____________
____
EBT
Serial
04/07/10 Numb
09:00ABC STORE
4534
TransAny
#:1Street
Somewhere,
Batch #:1 NY
111111
Invoice
#:
(555)-777-8888
105
_ _ Clerk
_ _ _ #:
_______
4 ____
04/07/10
09:00
Trans
#:1
Tap,
Swipe
R
ET
U ROrN
Batch
#:1
Enter Card #
Sale: $5.00
Invoice
#:
Type:
105
Cash
Clerk #:
Entry:
4
Continued on next page
Manual
AMOUNT:
$55.38
RETURN
Type:
Resp:
Approved
Entry:
Code:
Dejavoo Systems Instruction Manual V525.15
Cash
60
RECEIPT EXAMPLE EBT – CASH BENEFIT VOUCHER SALE
Dejavoo Systems Instruction Manual V525.15
61
EBT – BALANCE INQUIRY
Use the chart below to process an EBT Balance Inquiry.
Step
Action
NON TOUCH SCREEN
1.
Press the down arrow
button to change the
payment type to EBT
FOOD or EBT CASH
depending on desired
balance inquiry
Press the Yellow
backspace key, highlight
BALANCE and press
OK.
2.
Display
TOUCH SCREEN
Use your fingertip to Tap
the word CREDIT then
Tap the words EBT
FOOD or EBT CASH
depending on desired
balance inquiry
EBT Cash
I
BALANCE
Tap Here To Start
Use your fingertip to
Tap the word SALE
then Tap BALANCE
Tap again on the display
to continue
Swipe EBT Card
Tap, Swipe Or
Enter Card #
Sale: $5.00

3.
Customer Inputs PIN on Encrypted terminal PIN
Pad or Encrypted External PIN Pad and presses
OK.
Total: - $0.00
ENTER PIN
Enter Amount
$0.00

4.
5.
PREV
Termianl Communicates to host for EBT
Balance and prints EBT Balance.
Credit
NEXT
Approved
CARD MODE
Terminal returns to the idle prompt.
Continued on next page
Dejavoo Systems Instruction Manual V525.15
62
RECEIPT EXAMPLE - EBT BALANCE INQUIRY
EBT RECEIPT – FOOD BAL INQUIRY
EBT RECEIPT – CASH BAL INQUIRY
Dejavoo Systems Instruction Manual V525.15
63
UNIVERSAL TERMINAL FEATURES (CORE MENU)
The following section provides feature explanations and steps for global terminal settings.
Due to the secure multiple application capabilities of the Dejavoo product each host
application functions independently, it is for this reason that the Core System Menu is where
you will find features that share information of all applications combined.
The Global Terminal features outlined in this section are as follows:




Date & Time
Keyboard Beep
Communication Settings
Loyalty
 Display Contrast
 Printer Contrast
 Global Reports
 Training Mode
 Backlight Settings
 Security Settings
 Global Settlement
 Download Software: For assistance with this menu option please contact your Help Desk
or Merchant Services provider.
EDIT THE DATE & TIME
Use the steps below to edit the Date & Time in your Dejavoo terminal. It is important to note
that when a Dejavoo terminal is powered on it will prompt you to confirm the date and time is
correct, when this happens you can press F2 to confirm it is correct or press F4 if it is incorrect
and follow the terminal prompts to update to the correct date and time. The time in the
terminal must always be entered in 24 hour clock (military) format.
Date is in MM (2 digit month) DD (2 digit day) YY (2 digit year) and Time is in Military format
HH (2 digit hour) MM (2 digit minute) SS (2 digit second) both entries done without spaces.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Using the down arrow
key highlight the word
SETTINGS and press
OK
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
SETTINGS
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word UTILITY
I
UTILITY
Settlement ->
Settings ->
Software Downalod ->
Communications ->
Favorites ->
Security ->
Dejavoo Systems Instruction Manual V525.15
64
Continued on next page
EDIT THE DATE & TIME, CONTINUED
Step
Action
NON TOUCH SCREEN
5.
Using the down arrow
key highlight the words
DATE AND TIME and
press OK
Display
TOUCH SCREEN
Using your fingertip
TAP the words DATE
AND TIME
Settings
Settlement ->
Date and Time ->
Display ->
Keyboard ->
Printer ->
Duplicate Checking ->
Current Date:
ABC STORE
4534
Any 05/28/15
Street
if the date displayed is incorrect press the Yellow
Somewhere, NY
back space key to clear it then input the correct
111111
Date using the following format: MM/DD/YY
(555)-777-8888
____________
If the time displayed is correct press OK
_ _ Time:
_ 13:24:00
_
Local
04/07/10
ABC STORE
if the time displayed is incorrect press the Yellow
09:00
4534 Any Street
1300
back space key to clear it then input the correct
Trans #:1 NY
Somewhere,
time using 24 hour clock (military) format.
Batch
#:1
111111
*example shows 1:00 PM
Invoice
#:
(555)-777-8888
105
_
_
_
_
_
_
______
Terminal returns to the Settings main menu.
Clerk_ #:
___
4
04/07/10
MILITARY TIME CONVERSION CHART
09:00
Regular Time
Military Time
Regular TimeTrans #:1Military Time
R E T#:1
URN
Batch
Midnight
0000
Noon Invoice #: 1200
1:00 a.m.
0100
1:00 p.m. 105
1300
Type:
2:00 a.m.
0200
2:00 p.m. Clerk
1400
Cash #:
3:00 a.m.
0300
3:00 p.m. 4
1500
Entry:
If the date displayed is correct press OK
6.
7.
8.
4:00 a.m.
0400
4:00 p.m. Manual
1600
5:00 a.m.
0500
5:00 p.m.
1700
6:00 a.m.
0600
6:00 p.m.
7:00 a.m.
0700
7:00 p.m.
8:00 a.m.
0800
9:00 a.m.
0900
10:00 a.m.
1000
11:00 a.m.
1100
R EAMOUNT:
TURN
$55.38
Type:
8:00 p.m. Cash
Resp:
9:00 p.m. Entry:
Approved
Code:
10:00 p.m. Manual
11:00 p.m. x
1800
1900
2000
2100
2200
2300
AMOUNT:
$55.38
Resp:
CUSTOMER COPY
Approved
Dejavoo Systems Instruction Manual Code:
V525.15
x
65
ADJUSTING THE DISPLAY CONTRAST
Use the steps below to adjust the contrast on your terminal display.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Using the down arrow
key highlight the word
SETTINGS and press
OK
NON TOUCH SCREEN
4.
5.
Using the down arrow
key highlight the word
DISPLAY and press
OK
Credit
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
I
SALE
Enter Amount
TOUCH SCREEN
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
UTILITY
Settlement ->
Using your fingertip
TAP the word
SETTINGS
Settings ->
Software Downalod ->
Communications ->
Favorites ->
Security ->
TOUCH SCREEN
Using your fingertip
TAP the word
DISPLAY
NON TOUCH SCREEN
TOUCH SCREEN
Use the up and
down arrow keys or
the Use the F2 and F4
keys to increase and
decrease the display
contrast as desired.
Using your fingertip
Tap the __+ to
increase Display
Contrast or
Tap the __- to
decrease the display
contrast.
Tap the word VALID to
save your settings.
Press OK to save your
setting.
6.
Display
Settings
Date and Time ->
Display ->
Keyboard ->
Printer ->
Duplicate Checking ->
Display Contrast
93%
Run a Transaction

___- Host
l Utility
Valid 
l ____+
Terminal returns to the Settings main menu.
Dejavoo Systems Instruction Manual V525.15
66
Power Management (Wireless Only)
Use the steps below to configure a wireless terminal’s power management settings.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
UTILITY and press OK
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Using the down arrow
key highlight the word
SETTINGS and press
OK
NON TOUCH SCREEN
4.
5.
6.
Display
* If prompted input
password, default is 1234
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
SETTINGS
I
UTILITY
Settlement ->
Settings ->
Software Downalod ->
Communications ->
Favorites ->
Security ->
TOUCH SCREEN
Settings
Using the down arrow
key highlight the words
POWER
MANAGEMENT and
press OK
Using your fingertip
TAP the words
POWER
MANAGEMENT
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight to desired
power timer to set and
press OK
Using your fingertip
TAP the desired power
timer to set
Date and Time ->
Disaplay
Run a Transaction 
Keyboard ->
Printer ->
Host Utility 
Power Management
Power Management
Power Theshold
Run a Transaction 
Mode
SavingTimer
Timer
Saving
Host Utility 
Turn Power Saver mode On/Off or Set the desired timer using minutes then the Terminal returns to the
Settings main menu.
Dejavoo Systems Instruction Manual V525.15
67
Keyboard Beep On/Off
Use the steps below to turn the terminal’s keyboard beep on or off.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
UTILITY and press OK
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Using the down arrow
key highlight the word
SETTINGS and press
OK
NON TOUCH SCREEN
4.
Using the down arrow
key highlight the word
KEYBOARD and press
OK
NON TOUCH SCREEN
5.
6.
Display
Use the F2 and F4
keys to make the
desired selection.
* If prompted input
password, default is 1234
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
UTILITY
Settlement ->
Using your fingertip
TAP the word
SETTINGS
Settings ->
Software Downalod ->
Communications ->
Favorites ->
Security ->
TOUCH SCREEN
Using your fingertip
TAP the word
KEYBOARD
Settings
Date and Time ->
Run a->Transaction 
Display
Keyboard ->
PrinterHost
-> Utility 
Duplicate Checking ->
TOUCH SCREEN
Using your fingertip
Tap the desired
selection.
.
Warning!
Keyboard Beep?
Run a Transaction 
Yes
l No l Cancel
Host Utility 
Terminal returns to the Settings main menu.
Dejavoo Systems Instruction Manual V525.15
68
ADJUSTING THE PRINTER CONTRAST
Use the steps below to adjust the contrast for the terminal’s printer.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Using the down arrow
key highlight the word
SETTINGS and press
OK
NON TOUCH SCREEN
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
SETTINGS
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word UTILITY
I
UTILITY
Settlement ->
Settings ->
Software Downalod ->
Communications ->
Favorites ->
Security ->
TOUCH SCREEN
Settings
4.
Using the down arrow
key highlight the word
PRINTER and press
OK
Using your fingertip
TAP the word
PRINTER
Date and Time ->
Display
Run a->Transaction 
Keyboard
Printer ->
Host Utility 
Duplicate Checking ->
5.
NON TOUCH SCREEN
TOUCH SCREEN
Use the up and
down arrow keys or
the Use the F2 and F4
keys to increase and
decrease the printer
contrast as desired.
Using your fingertip
Tap the __+ to
increase Display
Contrast or
Tap the __- to
decrease the printer
contrast.
Tap the word VALID to
save your settings.
Press OK to save your
setting.
6.
Printer Contrast
50%
Run a Transaction 
___- Host
l Utility
Valid 
l ____+
Terminal returns to the Settings main menu.
Dejavoo Systems Instruction Manual V525.15
69
SECURITY SETTINGS (CORE MENU)
Dejavoo’s secure multi-application functionality allows applications to coexist yet function
independent of each other. Terminal level passwords are configurable for each host
application and for the Core Menu.
The following are security option that can be configured for the Core Menu:
 Menu Security
 Edit Password
 Retrieve Password
MENU SECURITY (CORE MENU)
Use the chart below to configure the password requirement for accessing Core Menu options.
Step
Action
Display
Credit
1.
2.
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
UTILITY and press OK
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Using the down arrow
key highlight the word
SECURITY and press
OK
* If prompted input
password, default is 1234
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
SECURITY
I
UTILITY
Settings _>
Run aDownalod
Transaction
Software
-> 
Communications ->
Favorites ->
Host
Security
-> Utility 
Security ->
4.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the words
MENU UTILITY and
press OK
Using your fingertip
TAP the words MENU
UTILITY
Security
Settings _>
Menu Utility
Edit Password ->
Key Injection Pass ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
70
MENU SECURITY (CORE MENU), CONTINUED
Step
5.
Display
Action
NON TOUCH SCREEN
TOUCH SCREEN
Use the arrow keys to
highlight desired
option.
Using your fingertip
TAP the desired
option.
Press the Green OK
key to select.
SettlementOn
->
*Password
Run a Transaction 
Password Off ->
Note: The Menu
Security option that is
currently set for the
Core Menu will be
marked with an asterisk
(*).
6.
Menu Security
Host Utility 
Terminal returns to the Security main menu.
Dejavoo Systems Instruction Manual V525.15
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EDIT PASSWORD (CORE MENU)
As stated in the About this Manual section, the Terminal’s default password is 1234. The
default password can be customized to an alphanumeric password of choice.
When
changing the password from the default password the first time you are prompted to set up 1
of 3 security questions. If the customized password is ever forgotten it can be retrieved by the
terminal after providing the security information you provided here. For more information on
retrieving a password see page 139.
Use the steps below to Edit the current Core Menu password.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Using the down arrow
key highlight the word
SECURITY and press
OK
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
SECURITY
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word UTILITY
I
UTILITY
Settings _>
Run aDownalod
Transaction
Software
-> 
Communications ->
Favorites ->
Host
Security
-> Utility 
Security ->
NON TOUCH SCREEN
4.
Using the down arrow
key highlight the words
EDIT PASSWORD and
press OK
NON TOUCH SCREEN
5.
TOUCH SCREEN
Using your fingertip
TAP the words EDIT
PASSSWORD
Security
Menu Utility _>
Run a Transaction 
Edit
EditPassword
Password ->
Key Injection Pass ->
Host Utility 
TOUCH SCREEN
Using the down arrow
key highlight a security
question to be set up
and press OK
Using your fingertip
TAP a security
question to be set up.
Note: This will only
prompt the first time the
password is changed from
the factory default.
Note: This will only
prompt the first time the
password is changed from
the factory default.
Question
Middle Name
Mom’s Bday
Last 4 of SS#
Continued on next page
Dejavoo Systems Instruction Manual V525.15
72
EDIT PASSWORD (CORE MENU), CONTINUED
Step
Action
Display
SECURE QUESTION
6.
Use the alphanumeric keypad to set up your
answer to the chosen security question.
Last 4 SS#
####
Press the Green OK key to confirm your answer.
Use the key pad to input the terminals current
password, the one you wish to change.
7.
CURRENT PASSWORD
****
Press the Green OK key to confirm.
Note: If this is the first time the password has been
changed the default password is 1234.
NEW PASSWORD
8.
Use the keypad to input the customized NEW
password, you are changing it to.
****
Press the Green OK key to confirm.
CONFIRM PASSWORD
9.
Use the keypad to re-enter the customized NEW
password, for confirmation.
****
Press the Green OK key.
10.
Terminal flashes the confirmed new password and returns to the Security main menu.
Dejavoo Systems Instruction Manual V525.15
73
RETRIEVE PASSWORD (CORE MENU)
When a password is forgotten it is possible to retrieve it at the terminal. To do this, the
terminal will prompt for the answer to the security information previously set up when the
password was first edited from the default password of 1234. For more information on how to
edit the password see page 139.
Use the steps below to retrieve a forgotten password from the terminal.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Display
Credit
I
SALE
Enter Amount
TOUCH SCREEN
Core Menu
Use the  down
arrow to highlight
RETRIEVE
PASSWORD
Using your fingertip
TAP the words
RETRIEVE
PASSWORD
Settlement ->
Reports ->
Favorites ->
Utility ->
Press the Green OK
key to select.
* If prompted input
password, default is 1234
Retrieve Password ->
SECURE QUESTION
3.
Use the alphanumeric keypad to input the answer
to your previously set up security question.
Last 4 SS#
####
Press the Green OK key to confirm your answer.
Password
1234
4.
The terminal will display the current password for
3 seconds.
5.
Terminal returns to the Security main menu.
Dejavoo Systems Instruction Manual V525.15
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COMMUNICATION SETTINGS (MODEM)
The following options enable edits to the following modem communication parameters:
 Dialing Prefix
 Dialing Suffix
 Dial Type
The definition of each modem communication parameter is as follows:
Dialing Prefix
When a number (i.e.: 9) is needed before a phone # to dial out.
Dialing Suffix
When a number (i.e.: 9) is needed after a phone # to dial out.
Dial Type
Sets the dial to either Touch Tone or Pulse dial.
Use the steps below to edit the terminals global communication settings from the Core Menu:
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Using the down arrow
key highlight the word
COMMUNICATIONS
and press OK
NON TOUCH SCREEN
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word
COMMUNICATIONS
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word UTILITY
I
UTILITY
Settings _>
Software Downalod ->
Run a Transaction 
Communications ->
Favorites
-> Utility 
Host
Security ->
TOUCH SCREEN
Communications
4.
Use the down arrow
key to highlight LOCAL
PARAMS and press
OK
Using your fingertip
TAP the words LOCAL
PARAMS
NON TOUCH SCREEN
TOUCH SCREEN
Print Details
Local
Params
Mom’s
Bday->
Remote Parms ->
Local Parameters
5.
Use the down arrow
key to highlight
MODEM and press OK
Modem ->
Using your fingertip
TAP the word MODEM
Run a Transaction 
Ethernet ->
Host Utility 
Continued on next page
Dejavoo Systems Instruction Manual V525.15
75
COMMUNICATION SETTINGS (MODEM), CONTINUED
Step
Action
For
6.
Display
NON Touch
Sceen
Touch
Screen
Dialing Prefix
Press OK & go
to step 7
Tap Finger on
Prefix & go to
step 7
Prefiix
Dialing Suffix
Press arrow
1X & Press OK.
Skip to step 9
Tap Finger on
Suffix & skip
to step 9
Suffix
Dial Type
Host Utility 
Dial Type
Press arrow
2X’s & Press
OK. Skip to
step 11
Tap Finger on
Prefix & skip
to step 11
Modem
Run a Transaction 
Dial Prefix
7.
8.
Using the keypad input the desired dialing prefix
and press OK
Enter Prefix #
##
Terminal returns to the modem communications menu.
Dial Suffix
9.
10.
11.
Using the keypad input the desired dialing suffix.
##
Press the Green OK button to confirm.
Terminal returns to the modem communications menu.
NON TOUCH SCREEN
TOUCH SCREEN
Use the up and
down arrow keys to
highlight desired option
and press OK.
Using your fingertip
TAP the desired option.
Note: The Dial Type option
that is currently set for the
Modem Communication will
be marked with an asterisk
(*).
12.
Enter Suffix #
Note: The Dial Type option
that is currently set for the
Modem Communication will
be marked with an asterisk
(*).
Dial Type
* Tone
Run a Transaction 
Pulse
Host Utility 
Terminal returns to the modem communications menu.
Dejavoo Systems Instruction Manual V525.15
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COMMUNICATION SETTINGS (ETHERNET)
The following options enable edits to the following Ethernet communication parameters:
 DHCP or Static IP Communication Parameters
The definition of each Ethernet communication parameter is as follows:
Mode
Configures the choice of DHCP or Static IP for Ethernet communication.
Set Up
Sets up Static IP parameters for Ethernet communication.
Use the steps below to edit the terminals global communication settings from the Core Menu:
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
UTILITY and press OK
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
3.
Display
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
COMMUNICATIONS
and press OK
Using your fingertip
TAP the word
COMMUNICATIONS
NON TOUCH SCREEN
TOUCH SCREEN
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
UTILITY
Settings _>
Software Downalod ->
Run a Transaction 
Communications ->
Favorites
-> Utility 
Host
Security ->
Communications
4.
Use the down arrow
key to highlight LOCAL
PARAMS and press
OK
Using your fingertip
TAP the words LOCAL
PARAMS
NON TOUCH SCREEN
TOUCH SCREEN
Print Details
Local
Params
Mom’s
Bday->
Remote Parms ->
Local Parameters
5.
Use the down arrow
key to highlight
ETHERNET and press
OK
Using your fingertip
TAP the words
ETHERNET
Modem
Run a Transaction 
Ethernet
Host Utility 
Continued on next page
Dejavoo Systems Instruction Manual V525.15
77
COMMUNICATION SETTINGS (ETHERNET), CONTINUED
Step
Action
Display
NON
TOUCH
SCREEN
For
Mode
Press OK &
go to step 7
Set Up Static IP
Press
arrow to
highlight
Static Parms
& Press OK.
Skip to step
10
6.
If
NON TOUCH
SCREEN
TOUCH
SCREEN
Tap the word
MODE & go
to step 7
TAP The
words Static
Parms and
Skip to Step
10
Ethernet
Mode
Static Parms ->
TOUCH
SCREEN
Ethernet Mode
DHCP
Press OK
Static
Press arrow
to highlight
STATIC &
Press OK.
Proceed to
step 8
7.
Tap DHCP
Run a Transaction 
* DHCP
Tap the word
STATIC and
proceed to step
8
Static
Host Utility 
Note: The Ethernet Mode option that is currently
set for the Modem Communication will be marked
with an asterisk (*).
NON TOUCH SCREEN
8.
Press F2 for YES or
Press F4 for NO
NON TOUCH SCREEN
TOUCH SCREEN
Using your fingertip
TAP the word YES or
the word NO.
Ethernet Mode
Would you like to change
Run amode
Transaction
 to
Ethernet
from DHCP
Static?
Host

YES Utility
I
NO
TOUCH SCREEN
Static Parms
9.
10.
Use the up and down
arrow keys to highlight
the desired option and
press OK.
Using your fingertip
TAP the desired
configuration option.
Note: Repeat to configure
each IP Parameter setting
Note: Repeat to configure
each IP Parameter setting
IP
IP
Run a Transaction 
Netmask
Gateway
Host Utility 
DNS1
Terminal returns to the Ethernet communications menu.
Dejavoo Systems Instruction Manual V525.15
78
SETTLEMENT (FOR ALL APPLICATIONS)
Dejavoo provides features and options for efficient management of multiple applications. The
Global Settlement feature allows for batch configuration and batch settlement of all active
applications at the same time.
 Global Daily Settlement
 Global Batch Settings
For Example: XYZ Merchant is subscribed to Credit and Debit, Gift Card and Check
applications. He wants all three applications to batch at the same time so
he uses the Settlement option in the Core Menu to configure the batch
settings for all applications.
Settle Daily Batch (FOR ALL APPLICATIONS)
Use the steps below to manually settle the daily batch for all terminal applications. (i.e.: Credit,
Debit, Gift Card, Check, Loyalty, etc.)
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
3.
Display
Press OK for
SETTLEMENT
Using your fingertip
TAP the word
SETTLEMENT
TOUCH SCREEN
Press OK for SETTLE
DAILY BATCH
Using your fingertip
TAP the words
SETTLE DAILY
BATCH
I
SALE
Enter Amount
TOUCH SCREEN
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
Core Menu
Settlement
Settlement ->
Reports ->
Favorites ->
Utility ->
Retrieve Password ->
Applications ->
Settlement
Settle Daily Batch
Run a Transaction 
Batch Settings
Host Utility 
* If prompted input
password, default is 1234
Terminal communicates with Host Processor and displays responses.
(Connecting...Connected...Sending...Receiving... )
4.
Screen Flashes Host Response i.e.: “Approved’ or “Declined”.
Batch Report Prints and the terminal returns to the Core Menu.
.
Dejavoo Systems Instruction Manual V525.15
79
Batch Settings (FOR ALL APPLICATIONS)
Use the chart below to designate automatic batch options for all terminal applications. (i.e.:
Credit, Debit, Gift Card, Check, Loyalty, etc.) Configure settings for transaction settlement to
be one of the following options:
(1) Automatically dial to each applications host for settlement at a specified time.
(2) Automatically settle without communicating and dialing to any of the terminals host.
(3) Disable automatic batching for all applications by turning the option completely off.
Note: When disabling automatic batch it is important to note that the merchant will need
to manually batch his/her transactions (see page 89)
For Example:
1.
2.
3.
The merchant wants the terminal to dial out at 3:00am and send all open batches to the
corresponding host processors for settlement. He/she selects the option for Automatic
DIAL.
The merchant wants the terminal to purge all open batches and print out a batch report
because all host processors are settling the batch without terminal communication,
He/she selects the option for Automatic NO DIAL.
The merchant wants to manually initiate the batch settlement process for all applications
and does not want the terminal to settle at any time or with any host automatically.
He/she selects the OFF option.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
3.
Display
Press OK for
SETTLEMENT
TOUCH SCREEN
Using your fingertip
TAP the word
SETTLEMENT
NON TOUCH SCREEN
TOUCH SCREEN
Press the down arrow
and highlight the words
BATCH SETTINGS
and press OK.
Using your fingertip
TAP the words BATCH
SETTINGS
* If prompted input
password, default is 1234
Credit
I
SALE
Enter Amount
Core Menu
Settlement
Settlement ->
Reports ->
Favorites ->
Utility ->
Retrieve Password ->
Applications ->
Settlement
Settle Daily Batch
Run a Transaction 
Batch Settings
Host Utility 
* If prompted input
password, default is 1234
Continued on next page
Dejavoo Systems Instruction Manual V525.15
80
BATCH SETTINGS (FOR ALL APPLICATIONS), CONTINUED
Step
Action
IF
4.
NON
TOUCH
SCREEN
Display
TOUCH
SCREEN
Dial
Press the F2 Key
Tap Dial
No Dial
Press the F3 Key
Tap No Dial
Off
Press F4 Key
Tap Off
Batch Settings
CR/DB
Run Automatic?
a Transaction 
Utility
DialHostNo
Dial Off
Settle Daily Batch 
5.
Use the keypad to input the desired time to have
the terminal dial out automatically and settle open
transactions.
Note: Time format is HH:MM and is in 24 hour
clock (military format.)
Batch Time
Time [HHMM]
01:00
Ie; 4:00pm would be input as 16:00 while 4:00am is
04:00.
Use the keypad to input how many minutes before
the terminal should continue to retry to close the
batch should the first attempt be unsuccessful.
6.
Batch Time
Interval [HHMM]
Press OK to confirm.
00:10
Note: The example to the right shows that the terminal
will dial out every ten minutes to retry the settlement.
Use the keypad to input the time period the
terminal should continue to try to close the batch.
7.
Batch Time
Period [HHMM]
Press OK to confirm.
00:55
Ie:
The terminal will continue to retry the settlement
every 10 minutes for up to 55 Minutes according to the
example on the right.
8.
Terminal Returns to the Core Menu.
Dejavoo Systems Instruction Manual V525.15
81
REPORTS (FOR ALL APPLICATIONS)
Dejavoo provides features and options for efficient management of multiple applications. The
Global Report options provide cumulative reporting of all active terminal applications.
 Global Daily Report
 Global Summary Report
For Example: ABC Merchant is subscribed to Credit and Debit, Gift Card and Check
applications. He/she wants to print a report that will show transaction totals
for all three applications on the same report. He uses the Summary Report
option in the Core Menu to print totals for all applications. .
* For information on how to print a report for a specific host application only see page 103.
DAILY REPORT (FOR ALL APPLICATIONS)
This Core Menu option provides daily report information for ALL active terminal
applications. The Daily Report prints the transaction #, Card Type, Transaction Type,
Last four digits of the Account Number and dollar amount for each transaction that are
in the current/open batch.
Step
1.
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Credit
I
SALE
Enter Amount
Core Menu
Settlement –
2.
Use the down arrow to
highlight REPORTS
and Press OK
NON TOUCH SCREEN
3.
4.
Use the down arrow to
highlight DAILY
REPORT and Press
OK
Using your fingertip
TAP the word
REPORTS
Reports ->
Favorites ->
Favorites ->
Utility ->
Retrieve Password ->
Applications ->
TOUCH SCREEN
Using your fingertip
TAP the words DAILY
REPORT
Report
Daily
Report
Run
a Transaction

Summary Report
Host Utility 
Reprort Prints and terminal returns to the Core Menu.
Dejavoo Systems Instruction Manual V525.15
82
SUMMARY REPORT (FOR ALL APPLICATIONS)
This Core Menu option provides transaction totals information for ALL active terminal
applications. This Summary Report prints total amounts for each transaction type for
all active applications in the current and open batch.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
3.
4.
Display
Use the down arrow to
highlight REPORTS
and Press OK
TOUCH SCREEN
Using your fingertip
TAP the word
REPORTS
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight SUMMARY
REPORT and Press
OK
Using your fingertip
TAP the words
SUMMAY REPORT
Credit
I
SALE
Enter Amount
Core Menu
Settlement –
Reports ->
Favorites ->
Favorites ->
Utility ->
Retrieve Password ->
Applications ->
Report
Daily Report
Run a Transaction 
Summary Report
Host Utility 
Reprort Prints and terminal returns to the Core Menu.
Dejavoo Systems Instruction Manual V525.15
83
TRAINING MODE ON/OFF
Use the directions below to turn training mode ON or OFF
*Note: All ations in Training Mode are fictitious and NOT real. To process live actions and
transactions in the terminal you must have Training Mode OFF. When Training Mode is on the
terminal idle prompt will blink “TRAINING MODE” and every receipt and report will print with a
training mode disclaimer/reminder at the bottom of the print. .
Step
1.
2.
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
UTILITY and press OK
Using your fingertip
TAP the word UTILITY
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
UTILITY
3.
Using the down arrow
key highlight the word
TRAINING MODE and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
5.
Software Downalod ->
Communications ->
Security ->
* If prompted input
password, default is 1234
Training Mode
TOUCH SCREEN
Using your fingertip
TAP the word
TRAINING MODE
Press F2 for YES to turn
Training Mode ON or
Press F4 for NO to turn
Training Mode OFF.
Training Mode
Enter Training Mode?
Run a Transaction 
Host

YES Utility
I
NO
When put in Training Mode, the terminal will print out a disclaimer advising that transactions run in
Training Mode are fictitious and not live actions or transactions. If Training Mode is on the idle prompt
will display this symbol T in the upper right corner to remind you the terminal is not in live mode.
T
4.
Using your fingertip
TAP the word
TRAINING MODE
Dejavoo Systems Instruction Manual V525.15
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LOYALTY
CONFIGURING POINTS PER DOLLAR
Use the directions below to configure how many points customers will earn for every dollar they
at the merchant location.
*Note: Consumers participating in the loyalty program will be prompted for their mobile phone
number during the transaction to identify their loyalty account.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Display
Using the down arrow
key highlight the word
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Credit
* If prompted input
password, default is 1234
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word UTILITY
I
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
UTILITY
3.
Using the down arrow
key highlight the word
LOYALTY and press
OK
Using your fingertip
TAP the word
LOYALTY
Software download
Run a Transaction

Communications
->
Security ->
Training Mode->
Loyalty
NON TOUCH SCREEN
Host Utility 
TOUCH SCREEN
Loyalty
4.
Press OK to select
POINTS PER
DOLLAR.
Using your fingertip
TAP the words
POINTS PER DOLLAR
Points Per Dollar
Points Per Dollar
Run a Transaction 
Points to Free Item
Free Iteam
Host Utility 
Continued on next page
Dejavoo Systems Instruction Manual V525.15
85
LOYALTY - CONFIGURING POINTS PER DOLLAR, CONTINUED
Step
Action
Display
Loyalty
5.
Using the keypad input the number of points you
would like to award for each dollar spent and
press OK .
6.
Terminal display will flash with the response confirming the new Points per Dollar setting. (Example –
Points per Dollar set to 1) and return to the Loyalty Menu.
Points Per Dollar
Dejavoo Systems Instruction Manual V525.15
1
86
LOYALTY - CONFIGURING POINTS TO FREE ITEM
Use the directions below to configure how many points a customer needs to accrue to
receive their reward or “Free Item”.
*Note: Consumers participating in the loyalty program will be prompted for their mobile
phone number during the transaction to identify their loyalty account.
Step
1.
Action
From
1 the idle prompt press the OK key to access the
Core
. Menu.
NON TOUCH SCREEN
2.
Display
Using the down arrow key
2
highlight
the
word
.
UTILITY
and press OK
* If prompted input password,
default is 1234
NON TOUCH SCREEN
Credit
* If prompted input password,
default is 1234
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip TAP
the word UTILITY
I
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility->->
Utility
Retrieve Password ->
TOUCH SCREEN
UTILITY
3.
Using
3 the down arrow key
highlight the word
.
LOYALTY and press OK
Using your fingertip TAP
the word LOYALTY
Software download
Communications
->
Run a Transaction

Security ->
Training Mode->
Loyalty
NON TOUCH SCREEN
Host Utility 
TOUCH SCREEN
Loyalty
4.
Using the down arrow key
highlight the words POINT
TO FREE ITEM and press
OK
Using your fingertip TAP
the words POINTS TO
FREE ITEM
Points Per Dollar
Points
to Free
Iteam
Run
a Transaction

Free Iteam
Host Utility 
Loyalty
5.
Using the keypad input the threshold for number of
points the Customer must earn to receive their award
and press OK .
(Use the yellow back space key to clear out the field.)
6.
The terminal display will flash with the response confirming the new Points to Free Item setting. (Example:
Points to Free Item Set to 500)
Points to Fee Iteam
Dejavoo Systems Instruction Manual V525.15
500
87
LOYALTY - CONFIGURING FREE ITEM
Use the directions below to configure what the reward or “Free Item” will be when the
customer reaches the reward point threshold.
*Note: Consumers participating in the loyalty program will be prompted for their mobile
phone number during the transaction to identify their loyalty account.
Step
1.
Action
From
1 the idle prompt press the OK key to access the
Core
. Menu.
NON TOUCH SCREEN
2.
Display
Using the down arrow key
2
highlight
the word
.
UTILITY
and press OK
* If prompted input password,
default is 1234
NON TOUCH SCREEN
Credit
* If prompted input password,
default is 1234
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip TAP
the word UTILITY
I
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility->->
Utility
Retrieve Password ->
TOUCH SCREEN
UTILITY
3.
Using the down arrow key
3
highlight the word
.
LOYALTY and press OK
Using your fingertip TAP
the word LOYALTY
Software download
Communications
->
Run a Transaction

Security ->
Training Mode->
Loyalty
NON TOUCH SCREEN
Host Utility 
TOUCH SCREEN
Loyalty
4.
5.
Using the down arrow key
highlight the words FREE
ITEM and press OK
Using your fingertip TAP
the words FREE ITEM
Points Per Dollar
RuntoaFree
Transaction

Points
Ieam
Free Iteam
Host Utility 
Using the alphanumeric keypad input the Free Item the
customer will be awarded when they meet the point
threshold.
Then press OK.
Loyalty
Free Item
Free Appetizer
(Use the yellow back space key to clear out the field if
necessary)
6.
The Terminal display will flash with the response confirming the Free Item to be awarded. (Example –
Free Item set to Free Appetizer.)
Dejavoo Systems Instruction Manual V525.15
88
LOYALTY PROGRAM – RECEIPT EXAMPLES
Dejavoo Systems Instruction Manual V525.15
89
CREDIT/DEBIT APPLICATION MENU
REPORTS (CREDIT/DEBIT)
The Dejavoo Credit/Debit application provides a variety of report options including the option
to customize reports at the terminal level.
Report options allow the user a variety of report types Including:
 Daily Report
 History Report
 Summary Report
 Report Generator
 Detailed Report
 Custom Reports
DAILY REPORT
The Daily Report prints the transaction #, Card Type, Transaction Type, Last four
digits of the Account Number and dollar amount for transactions that are in the
current/open batch.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Display
Press OK on
Credit/Debit/EBT
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
* If prompted input
password, default is 1234
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations
->
Retrieve Password
->
TOUCH SCREEN
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
90
DAILY REPORT, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Report
Using your fingertip
TAP the words DAILY
REPORT
5.
Press OK on DAILY
REPORT
6.
Report Prints and the terminal returns to the Report Menu.
Daily Report
Run a Transaction 
Summary Report ->
Detailed Report ->
History Report
Host Utility 
Report Generator ->
Retrieve Password ->
See Report Example Below.
Dejavoo Systems Instruction Manual V525.15
91
SUMMARY REPORT
The Summary Report prints total amount s for each transaction type that is in the current and open
batch.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Display
Press OK on
Credit/Debit/EBT
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
NON TOUCH SCREEN
* If prompted input
password, default is 1234
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations
->
Retrieve Password
->
TOUCH SCREEN
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
TOUCH SCREEN
Report
5.
Using the down arrow
key highlight
SUMMARY REPORT
and press OK
Using your fingertip
TAP the words
SUMMARY REPORT
Daily Report
Run aReport
Transaction
Summary
Summary
Report ->

Detailed Report ->
HistoryHost
Report
Utility 
Report Generator ->
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
92
SUMMARY REPORT, CONTINUED
Step
6.
Action
Display
Report Prints and the terminal returns to the Report Menu.
See Report Example Below.
Dejavoo Systems Instruction Manual V525.15
93
DETAILED REPORT
The Detailed Report will print OR display a full receipt (Without the Header or Trailer) for each
transaction in the current batch.
Important Note: If there are many transactions in the batch this report will be lengthy, be sure
to check the terminal’s paper supply.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Display
Press OK on
Credit/Debit/EBT
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
NON TOUCH SCREEN
* If prompted input
password, default is 1234
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations
->
Retrieve Password
->
TOUCH SCREEN
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
TOUCH SCREEN
Report
5.
Using the down arrow
key highlight
DETAILED REPORT
and press OK
Using your fingertip
TAP the words
DETAILED REPORT
Daily Report
Summary
Run a Report
Transaction 
Detailed Report
HistoryHost
Report
Utility 
Report Generator ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
94
DETAILED REPORT, CONTINUED
Step
6.
Action
Display
Report Prints and the terminal returns to the Report Menu.
See Report Example Below.
Dejavoo Systems Instruction Manual V525.15
95
HISTORY REPORT
The History report will print total settlement amounts for each EDC (Payment) type for a
specified date range.
For Example: To print a report that shows the settlement amounts for Credit and for Debit for
the past two months the History Report is the report that has this information.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Display
Press OK on
Credit/Debit/EBT
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight HISTORY
REPORT and press
OK
Using your fingertip
TAP the words
HISTORY REPORT
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations
->
Retrieve Password
->
TOUCH SCREEN
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
Report
5.
Daily Report
Summary
Run a Repore
Transaction 
Detailed Report
History Report
Host Utility 
Report Generator ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
96
HISTORY REPORT, CONTINUED
Step
Action
Display
Date
6.
Using the keypad input the FROM date of the
desired date range.
From:
( MMDDYY)
Press the Green OK key to continue.
00/00/00
Date
7.
Using the keypad input the TO date of the desired
date range.
To:
( MMDDYY)
Press the Green OK key to continue
00/00/00
8.
Report Prints and the terminal returns to the Report Menu.
See Report Example Below.
Dejavoo Systems Instruction Manual V525.15
97
REPORT GENERATOR
The Report Generator uses a drill down method to create custom reporting option. This tool
provides the ability to decide the type of data to print on the report, how that data should be
sorted, etc… Reports created with the Report Generator can optionally be saved to the
“Custom Reports” menu.
For Example: The local retail store created a report that prints a daily report of ALL Payment
types, and ALL Transaction types and sorts the information by CLERK ID so
they can manage their sales and employees at the same time. They saved it
as “Clerk Report” in the terminals Custom Report Menu.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Display
Press OK on
Credit/Debit/EBT
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
NON TOUCH SCREEN
I
Appilcations ->
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
* If prompted input
password, default is 1234
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
TOUCH SCREEN
Report
5.
Using the down arrow
key highlight REPORT
GENERATOR and
press OK
Using your fingertip
TAP the words
REPORT
GENERATOR
Daily Report
Summary
Run a Repore
Transaction 
Detailed Report
History Report
Host Utility 
Report
ReportGenerator
Generator ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
98
REPORT GENERATOR, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
The terminal displays
“REPORT TYPE”
Use the Arrow keys to
highlight the desired
selection then press OK
Display
TOUCH SCREEN
The terminal displays
“REPORT TYPE”
Using your fingertip
TAP the desired
selection
Report Type
Daily ->
Run a Transaction 
Summary ->
Detailed Report ->
Utility
HistoryHost
Report
-> 
Report Generator ->
NON TOUCH SCREEN
7.
The terminal displays
“PAYMENT TYPE”
Use the Arrow keys to
highlight the desired
selection then press OK
NON TOUCH SCREEN
8.
The terminal displays
“TRANSACTION
TYPE”
Use the Arrow keys to
highlight the desired
selection then press OK
NON TOUCH SCREEN
9.
The terminal displays
“SORT BY”
Use the Arrow keys to
highlight the desired
selection then press
OK
NON TOUCH SCREEN
TOUCH SCREEN
The terminal displays
“PAYMENT TYPE”
Using your fingertip
TAP the desired
selection
Payment Type
All ->
Run a Transaction 
Credit ->
Debit ->
EBT ->Host Utility 
Report Generator ->
TOUCH SCREEN
The terminal displays
“TRANSACTION
TYPE”
Using your fingertip
TAP the desired
selection
Transaction Type
All ->
Run a Transaction 
Sale ->
Return ->
Void ->Host Utility 
Authorizaion ->
Report Generator ->
TOUCH SCREEN
The terminal displays
“SORT BY”
Using your fingertip
TAP the desired
selection
TOUCH SCREEN
Sort By
EDC ->
Run a Transaction 
Transactino #
Transaction Type
Card Type
Host Utility 
Report Generator ->
Report Generator
10.
The terminal displays
“SAVE AS CUSTOM
REPORT?”
Press F2 for Yes or F4
for No
The terminal displays
“SAVE AS CUSTOM
REPORT?”
Tap Yes or Tap No
Run
a Transaction
Save
as Custom
Report? 
YES
l
Host Utility
NO
Continued on next page
Dejavoo Systems Instruction Manual V525.15
99
REPORT GENERATOR, CONTINUED
Step
Action
Display
Name your customer report by using a multi-tap
method find the key on the alpha numeric keypad
with the desired character.
11.
Continue to press that key until the appropriate
letter or number displays.
Name Custom
Sort ByReport
Run a Transaction 
Report1
Host Utility 
Use the yellow “CLEAR” key to backspace and the
red “CANCEL” key to delete single characters.
Press OK upon completion to confirm your entry.
NON TOUCH SCREEN
12.
The terminal displays
“SAVE AS DEFAULT
BATCH REPORT?”
TOUCH SCREEN
Custom Report
The terminal displays
“SAVE AS DEFAULT
BATCH REPORT?”
Run
a Transaction

Save
as Default
Batch Report?
Host Utility
YES
l
13.

Press F2 for Yes or F4
Tap Yes or Tap No
for No
The report will print and the terminal returns to the Report Menu. You will be able to view your custom
report by selecting Custom Reports in the Report Menu.
.
Dejavoo Systems Instruction Manual V525.15
100
PRINT CUSTOM REPORTS
Customized reports are reports that have been saved when using the Report
Generator tool (See page 111). Once they are saved they will be listed and can be
printed from the Custom Report menu.
For Example: The local retail merchant used the Report Generator to print and save a report
of all Payment Types and All Transaction types sorted by Clerk IDs. The
report was saved with the name “Clerk Report”. When the merchant wants to
run this report he no longer has to use the Report Generator to do it, he can
use the menu Custom Reports and scroll down to “Clerk Report” which has all
his/her saved configurations.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
4.
Press OK on
Credit/Debit/EBT
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
TOUCH SCREEN
Press OK on REPORT
Using your fingertip
TAP the word
REPORT
NON TOUCH SCREEN
I
Appilcations ->
NON TOUCH SCREEN
* If prompted input
password, default is 1234
Credit
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
NON TOUCH SCREEN
3.
Display
* If prompted input
password, default is 1234
Applications
Credit/Debit/EBT
Credit/Debit
Report ->
Host Utility ->
Presale Ticket ->
Reprint Receipt ->
Setup ->
Retrieve Password ->
TOUCH SCREEN
Report
5.
Using the down arrow
key highlight CUSTOM
REPORTS and press
OK
Using your fingertip
TAP the words
CUSTOM REPORTS
Summary Repore
Run aReport
Transaction 
Detailed
History Report
Report Generator
Host Utility 
->
Customer Reports
Continued on next page
Dejavoo Systems Instruction Manual V525.15
101
CUSTOM REPORTS, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
7.
From the Report Menu
use the navigation
keys to highlight the
option for the desired
custom report and
press OK.
*note: You would
have to have saved a
custom report prior
to it showing in the
options.
Display
TOUCH SCREEN
Custom Reports
Using your fingertip
TAP the desired
custom report to print.
1: Card
Run Type
a Transaction 
2: Clerk ID
Host Utility 
*note: You would
have to have saved a
custom report prior
to it showing in the
options.
The report will print and the terminal returns to the Report Menu.
.
Dejavoo Systems Instruction Manual V525.15
102
HOST UTILITY
The Host Utility menu provides terminal options that have to do with items in the
current batch.
The features found in Host Utility are the following:
 Settlement
 EDC Report
 Void Transaction
 Set Batch #
 Value Added Server
 Delete Open Batch
SETTLEMENT (CREDIT & DEBIT)
SETTLE DAILY BATCH
This Settle Daily Batch option is used to settle the transactions within the current open batch
for the Credit and Debit host only. To settle open transactions for all transactions in all active
terminal applications use the Settlement option in the Dejavoo Core Menu. (Page 82)
For Example:
(1) The merchant wants to settle the batch for the current Credit and Debit transactions only
so he/she uses the Settle Daily Batch option from the Credit and Debit menu.
(2) The merchant wants to settle the batch for all transactions in his terminal, including his
Gift and Loyalty transactions, so he/she uses the Settle Daily Batch option from the
Dejavoo Core menu.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Display
Credit
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
SALE
Enter Amount
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
I
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
103
SETTLEMENT (CREDIT & DEBIT), CONTINUED
Step
Action
NON TOUCH SCREEN
3.
Press
OK
Credit/Debit/EBT
on
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Display
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Host Utility
5.
Press ok to select
SETTLEMENT
NON TOUCH SCREEN
6.
Press OK to select
SETTLE DAILY
BATCH.
Using your fingertip
TAP the word
SETTLEMENT
Settlement ->
Run
a Transaction 
Void
Transaction
Value Added Srv ->
EDC Report
Host Utility 
Batch Features
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the word SETTLE
DAILY BATCH
Settlement
Settle Daily Batch
Run a Transaction 
Batch Settings
Host Utility 
Terminal communicates with Host Processor and displays responses.
(Connecting...Connected...Sending...Receiving... )
7.
Screen Flashes Host Response i.e.: “Approved’ or “Declined”.
Batch Report Prints and the terminal returns to the Core Menu.
.
Dejavoo Systems Instruction Manual V525.15
104
BATCH SETTINGS
Use the chart below to designate automatic batch settings at the terminal level. The merchant
can configure settings for transaction settlement to be one of the following options:
(1) Automatically dial to the host for settlement at a specified time.
(2) Automatically settle without communicating and dialing to the host.
(3) Disable automatic batching by turning the completely feature off.
Note: When disabling automatic batch it is important to note that the merchant will need
to manually batch his/her transactions (For information on manual batch see page 116.)
For Example:
8. The merchant wants the terminal to dial out at 3:00am and send the open batch to the
host processor for settlement. He/she selects the option for Automatic DIAL.
9. The merchant wants the terminal to purge the open batch and print out a batch report
because the host processor is settling the batch without terminal communication, He/she
selects the option for Automatic NO DIAL.
10. The merchant wants to manually initiate the batch settlement process and does not want
the terminal to settle at any time automatically. He/she selects the OFF option.
Step
1.
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
2.
Display
Press OK on
Credit/Debit/EBT
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Retrieve Password ->
Applications
Credit/Debit/EBT
Continued on next page
Dejavoo Systems Instruction Manual V525.15
105
BATCH SETTINGS, CONTINUED
Step
Action
NON TOUCH SCREEN
3.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
Display
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Host Utility
4.
5.
Press OK to select
SETTLEMENT
NON TOUCH SCREEN
TOUCH SCREEN
Press the down arrow
to highlight BATCH
SETTINGS and press
OK.
Using your fingertip
TAP the words
BATCH SETTINGS
IF
6.
NON
TOUCH
SCREEN
TOUCH
SCREEN
Dial
Press the F2 Key
Tap Dial
No Dial
Press the F3 Key
Tap No Dial
Off
7.
Using your fingertip
TAP the word
SETTLEMENT
Press F4 Key
Tap Off
Use the keypad to input the desired time to have
the terminal dial out automatically and settle open
transactions.
Note: Time format is HH:MM and is in 24 hour
clock (military format.)
Settlement ->
Run
a Transaction 
Void
Transaction
Value Added Srv ->
EDC Report
Host Utility 
Batch Features
Retrieve Password ->
Settlement
Settle Daily Batch
Run a Transaction 
Batch Settings
Host Utility 
Batch Settings
CR/DB
Run Automatic?
a Transaction 
Utility
DialHostNo
Dial Off
Settle Daily Batch 
Batch Time
Time [HHMM]
01:00
Ie; 4:00pm would be input as 16:00 while 4:00am is
04:00.
Continued on next page
Dejavoo Systems Instruction Manual V525.15
106
BATCH SETTINGS, CONTINUED
Step
8.
Action
Display
Use the keypad to input how many minutes before
the terminal should continue to retry to close the
batch should the first attempt be unsuccessful.
Batch Time
Interval [HHMM]
Press OK to confirm.
00:10
Note: The example to the right shows that the terminal
will dial out every ten minutes to retry the settlement.
Use the keypad to input the time period the
terminal should continue to try to close the batch.
9.
Press OK to confirm.
Batch Time
Period [HHMM]
00:55
Ie:
The terminal will continue to retry the settlement
every 10 minutes for up to 55 Minutes according to the
example on the right.
10.
Terminal Returns to the Host Utility Menu.
VOID TRANSACTION
This menu feature allows you to Void transactions by viewing all the transaction in the current
open batch and scrolling through to the desired transaction to highlight and make your
selection.
For Example: The merchant wishes to void a credit transaction in the current and open
batch however he does not have the credit card so he needs to scroll
through the transactions in his open batch until he finds the credit sale he
wants to void.
Step
1.
2.
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
107
VOID TRANSACTION, CONTINUED
Step
Action
NON TOUCH SCREEN
3.
Press
OK
Credit/Debit/EBT
on
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Display
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Host Utility
5.
Use the down arrow to
highlight VOID
TRANSACTION and
press OK
NON TOUCH SCREEN
6.
Use the down arrow to
highlight the desired
method to void the
transaction, either by
Transaction # or by
viewing all transactions
in the batch then press
OK.
Using your fingertip
TAP the words VOID
TRANSACTION
Settlement
Void
Transaction
->
Run
a Transaction

Value Added Srv ->
EDC Report
Host Utility 
Batch Features
Retrieve Password ->
TOUCH SCREEN
Void Transaction
Use your fingertip to
highlight the desired
method to void the
transaction, either by
Transaction # or by
viewing all transactions
in the batch
By Transaction
Run a Transaction
#

View All
Host Utility 
Void Transaction
7.
When voiding by transaction number input the
transaction number you wish to void from the
current batch.
Enter Trans Num:
Run a Transaction 
1
Host Utility 
NON TOUCH SCREEN
TOUCH SCREEN
Seelct Trans
8.
Verify transaction is
correct transaction to
be voided and press
OK to confirm
Verify the transaction is
the correct transaction
to be voided and use
your fingertip to tap
SELECT.
#001
SALE
Run a Transaction $5.00

Amt:
AMX
****4034
Code: 1234567890
Host Utility 
[Select]
on next
Run aContinued
Transaction
page
Host Utility 
Dejavoo Systems Instruction Manual V525.15
108
VOID TRANSACTION, CONTINUED
Step
9.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
If Void Amount is correct
press OK if not correct
press the X to abort the
transaction
If Void amount is correct
tap OK if not correct tap
CANCEL to abort the
transaction
VOID
Amount: $5.00
Run a Transaction 
l
CANCEL
Host Utility

OK
MANAGER PASSWORD
10.
Input the Manager’s Password if prompted, the default
password is 1234 and then press OK.
Run a Transaction 
****
Host Utility 
11.
Terminal prints VOID receipt and returns to idle prompt.
Dejavoo Systems Instruction Manual V525.15
109
VALUE ADDED SERVER
The Value Added Server feature allows for communication between the terminal and a third
party information source, such as a Merchant Management web system. This feature allows
the user to initiate the communication and retrieve the third party data. Please Note: The
data available for reporting is predetermined by the merchant services provider.
For Example: The merchant needs information on his/her cash advance outstanding
balance however he/she doesn’t have access to a PC to look it up on the
internet. The merchant can use the Value Added Server option in their
Dejavoo terminal to retrieve the information because it has been
programmed to do so.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
5.
Display
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight VALUE
ADDED SRV and
press OK
Using your fingertip
TAP the words VALUE
ADDED SRV
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
Host Utility
Settlement
Void
Transaction
Run
a Transaction 
Value Added Srv ->
EDC Report
Host Utility 
Batch Features
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
110
VALUE ADDED SERVER, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Value Added Serv
6.
7.
Using your fingertip
TAP the words
MANUAL REQUEST
Press OK to select
MANUAL REQUEST
Manual Request
Run a Transaction 
Host Utility 
The terminal communicates and syncs with DeNovo managed services system.
EDC REPORT
The EDC report prints out all the host settings currently programmed into the terminal.
Typically used by Help Desks, you can find the following information on the EDC report:
 Host Name
 Host Parameters
 Baud Rate
Step
1.
2.
 Payment Types Supported
 Settlement Ph#
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
 Terminal Profile #
 Authorization Ph#
Press OK on
Credit/Debit/EBT
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
Continued on next page
Dejavoo Systems Instruction Manual V525.15
111
EDC REPORT, CONTINUED
Step
Action
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
5.
6.
Use the down arrow to
highlight EDC
REPORT and press
OK
Display
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction
Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words EDC
REPORT

Host Utility
Settlement
Void
Transaction
Run
a Transaction 
Value Added Srv ->
EDC Report
EDC Report
Host Utility 
Batch Features
Retrieve Password ->
EDC Report Prints. Terminal returns to the idle prompt. See example below.
Dejavoo Systems Instruction Manual V525.15
112
BATCH FEATURES
The Batch Features Menu allows you to execute the following batch related actions:
 Set Batch #
 Delete the Open Batch
 Delete Batch History
SET BATCH #
This feature allows the batch number to be changed at the terminal level. It is recommended
that this feature be utilized only with the instruction and assistance of the users Help Desk
support. Changing the batch number effects the successful settlement of the open batch.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input password,
default is 1234
5.
Display
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight BATCH
FEATURES and press
OK
Using your fingertip
TAP the words
BATCH FEATURES
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
Host Utility
Settlement
Void
Transaction
Run
a Transaction 
Value Added Srv
EDC Report
Host Utility 
Retrieve
Password ->
Batch
Features
Continued on next page
Dejavoo Systems Instruction Manual V525.15
113
SET BATCH NUMBER, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Batch Features
6.
Press OK to select Set
Batch #
Using your fingertip
TAP the words SET
BATCH #
Set Batch #
Run a Transaction 
Delete Open Batch
Delete History
Host Utility 
SET BATCH #
7.
Using the keypad press the yellow backspace key
to clear out the current batch # then using the
keypad input the new batch # then press OK.
Starting batch #
Run a Transaction 
1
Host Utility 
NON TOUCH SCREEN
TOUCH SCREEN
SET BATCH #
8.
9.
Press F2 for Yes or
press F4 for No
Using your fingertip
TAP the word YES or
TAP the word NO
Transaction 
AreRun
Youa Sure?
Host Utility

YES
l
NO
Run a Transaction 
Terminal sets batch # to the number entered in step 7 and returns to the Batch Features Menu.
Host Utility 
Dejavoo Systems Instruction Manual V525.15
114
DELETE OPEN BATCH
This Utility is used to delete the current open batch and all open transactions that
reside in the open batch.
Important Note: Deleting the current batch is permanent and NOT reversible.
Transactions in the deleted batch will not be sent for settlement. It is recommended
that deleting an open batch only be done with the assistance of your technical support
help desk representative.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
5.
Display
Use the down arrow to
highlight BATCH
FEATURES and press
OK
Credit
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
BATCH FEATURES
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Host Utility
Settlement
Void
Transaction
Run
a Transaction 
Value Added Srv
EDC Report
Host Utility 
Retrieve
Password ->
Batch
Features
Continued on next page
Dejavoo Systems Instruction Manual V525.15
115
DELETE OPEN BATCH, CONTINUED
Step
6.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight DELETE
OPEN BATCH and
press OK
Using your fingertip
TAP the words
DELETE OPEN
BATCH
NON TOUCH SCREEN
TOUCH SCREEN
Press F2 for Yes or
press F4 for No
Using your fingertip
TAP the word YES or
TAP the word NO
*When YES terminal will
flash a warning to
perform this action with
helpdesk assistance only.
*When YES terminal will
flash a warning to
perform this action with
helpdesk assistance only.
NON TOUCH SCREEN
TOUCH SCREEN
7.
Batch Features
Set Batch #
Run a Transaction 
Delete Open Batch
Delete History
Host Utility 
Host Utility
RunOpen
a Transaction
Delete
Batch? 
Host Utility

YES
l
NO
Run a Transaction 
Delete
Batch
Host
Utility
8.
9.
Press F2 for Yes or
press F4 for No
Using your fingertip
TAP the word YES or
TAP the word NO
Transaction 
AreRun
Youa Sure?
Host Utility

YES
l
NO
Transaction

The terminal deletes the open batch as requested and returns toRun
the aHost
Utility Menu.
Host Utility 
Dejavoo Systems Instruction Manual V525.15
116
DELETE BATCH HISTORY
This Utility is used to delete the stored batch history.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Use the down arrow to
highlight HOST
UTILITY and press OK
* If prompted input
password, default is 1234
5.
Display
Credit
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip
TAP the word HOST
UTILITY
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight BATCH
FEATURES and press
OK
Using your fingertip
TAP the words
BATCH FEATURES
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Credit/Debit
Report ->
HostRun
Utility
a ->
Transaction

Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
Host Utility
Settlement
Void
Transaction
Run
a Transaction 
Value Added Srv
EDC Report
Host Utility 
Retrieve
Password ->
Batch
Features
Continued on next page
Dejavoo Systems Instruction Manual V525.15
117
DELETE BATCH HISTORY, CONTINUED
Step
6.
Action
Display
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight DELETE
HISTORY and press
OK
Using your fingertip
TAP the words
DELETE HISTORY
NON TOUCH SCREEN
TOUCH SCREEN
Press F2 for Yes or
press F4 for No
Using your fingertip
TAP the word YES or
TAP the word NO
*When YES terminal will
flash a warning to
perform this action with
helpdesk assistance only.
*When YES terminal will
flash a warning to
perform this action with
helpdesk assistance only.
NON TOUCH SCREEN
TOUCH SCREEN
7.
Batch Features
Set Batch #
Run a Transaction 
Delete Open Batch
Delete History
Host Utility 
Batch Features
RunHistory?
a Transaction 
Delete
Host Utility

YES
l
NO
Run a Transaction 
Delete
History
Host
Utility

8.
9.
Press F2 for Yes or
press F4 for No
Using your fingertip
TAP the word YES or
TAP the word NO
Transaction 
AreRun
Youa Sure?
Host Utility

YES
l
NO
a Transaction

The terminal deletes the batch history as requested and returnsRun
to the
Host Utility Menu.
Host Utility 
Dejavoo Systems Instruction Manual V525.15
118
PRESALE TICKET
Presale ticket is a feature designed to support the Retail with Tip merchant environment. In
order to complete the steps necessary to print a Presale Ticket the Inline Tip feature must
first be enabled.
A Presale ticket is a “pre” transaction receipt which displays sale amount information only. It
allows the merchant to hand their customers a receipt showing the amount of the transaction
along with a tip line. The customer can then fill out the tip line, the total line and hand the
receipt and their credit card back to the merchant for payment. This allows the merchant to
swipe the card, enter the amount of the transaction as well as the inline tip amount when
prompted during the transaction. Use of this feature is optional, you do not have to print a
presale ticket for retail with tip, it simply eliminates having to ask the customer if he/she will
be leaving a tip on the card during the transaction.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight PRESALE
TICKET and press OK
* If prompted input
password, default is 1234
Using your fingertip
TAP the word
PRESALE TICKET
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Presale Ticket ->
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
Continued on next page
Dejavoo Systems Instruction Manual V525.15
119
PRESALE TICKET, CONTINUED
Step
Action
Display
PRESALE
5.
Input the dollar amount for the presale ticket and
press OK.
** Important ** Note: This is NOT a sale. A sale
transaction will need to be completed after the
presale ticket is filled out by the cardholder.
6.
The presale ticket prints. Allow customer to complete presale ticket and return to cashier/clerk with their
method of payment. See example of Presale Ticket Below.
Enter Amount
0.00
EXAMPLE OF PRESALE TICKET:
Dejavoo Systems Instruction Manual V525.15
120
REPRINT RECEIPT
The Reprint Receipt option allows the user to print a copy of a receipt for any transaction
residing in the current and open batch. Dejavoo provides several methods for reprinting a
receipt.
The options provided to reprint receipts are as follows:
 Last Receipt
 By Transaction #
 By Card #
REPRINT LAST RECEIPT
Use the chart below to reprint the receipt for the last processed transaction.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Use the down arrow to
highlight REPRINT
RECEIPT and press
OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
5.
6.
Display
Press OK to select
LAST.
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
Using your fingertip
TAP the word
REPRINT RECEIPT
* If prompted input
password, default is 1234
TOUCH SCREEN
Using your fingertip
TAP the word LAST
Report ->
Host Utility
RunTicket
a Transaction 
Presale
Presale Ticket ->
Reprint Receipt
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
Reprint Receipt
Set Batch #
Last
Run a Transaction 
By Transaction #
By Card Number
Host Utility 
Copy of last transaction receipt prints. Terminal returns to the Reprint Receipt Menu.
Dejavoo Systems Instruction Manual V525.15
121
REPRINT RECEIPT BY TRANSACTION #
Use the chart below to reprint the receipt for a specific transaction using the transaction
number.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Display
Use the down arrow to
highlight REPRINT
RECEIPT and press
OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
Using your fingertip
TAP the word
REPRINT RECEIPT
* If prompted input
password, default is 1234
Report ->
Host Utility
RunTicket
a Transaction 
Presale
Presale Ticket ->
Reprint Receipt
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Reprint Receipt
5.
Use the down arrow to
highlight BY
TRANSACTION # and
press OK
Using your fingertip
TAP the words BY
TRANSACTION #
Last
Run a Transaction 
By Transaction #
By Transaction #
By Card Number
Host Utility 
TRANSACTION #
6.
Use the terminal keypad to input the desired
transaction number for the receipt that is being
reprinted then press OK
7.
Receipt copy prints for specified Transaction #. Terminal returns to Reprint Receipt Menu.
5
REPRINT RECEIPT BY CARD #
Use the chart below to print a duplicate copy of a transaction receipt using card number that
was used for the transaction.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
4.
Display
Use the down arrow to
highlight REPRINT
RECEIPT and press
OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
Using your fingertip
TAP the word
REPRINT RECEIPT
* If prompted input
password, default is 1234
Report ->
Host Utility
RunTicket
a Transaction 
Presale
Presale Ticket ->
Reprint Receipt
Reprint Receipt ->
Host Utility 
Setup ->
Retrieve Password ->
TOUCH SCREEN
Reprint Receipt
5.
Use the down arrow to
highlight BY CARD #
and press OK
Using your fingertip
TAP the words BY
CARD #
Last
Run a Transaction 
By Transaction
By Card #
Host Utility 
ACCOUNT NUMBER
6.
Use the terminal keypad to input the
corresponding card number for the receipt that is
being reprinted and press OK.
7.
Duplicate receipt prints for specified card number. Terminal returns to Reprint Receipt Menu.
2
Dejavoo Systems Restaurant Addendum V720.08
5252 1234 4321 12##
SET UP
The Set Up option allows the user to enable and configure transaction options at the terminal
level. Dejavoo provides several configurable options during a transaction.
The menu options that can be found in the Set Up menu are as follows:
 Print Options
 Trans Prompts
 Security
 Tips
 Card Types
 Print Parameters
PRINT OPTIONS
Use the chart below to set the number of receipts and number of reports printed per request
or event.
Tip: Setting print options to 0 (zero) the terminal operates in No Paper Mode.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
Continued on next page
3
Dejavoo Systems Restaurant Addendum V720.08
PRINT OPTIONS, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Setup
Report
-> ->
Print
Options
5.
6.
Press OK to select
PRINT OPTIONS
If
NON TOUCH
SCREEN
Setting
# of
Receipt
Press OK to select
NUM RECEIPTS
Proceed to Step 7
If
Setting
Merchant
Copies
Setting
Copies
11.
Print Option
Num Receipts ->
Tap NUM
REPORTS
Proceed to Step 10
NON TOUCH
SCREEN
TOUCH
SCREEN
Num Receipts
Press OK to
select
MERCHANT.
Tap MERCHANT
Use the down
arrow key to
highlight
CUSTOMER and
press OK
Use the up and
down arrow keys to
highlight the desired
number of receipt
Copies to print and
press OK.
Merchant
Run a->Transaction

Host Utility 
Tap CUSTOMER
TOUCH SCREEN
Num Receipts
Using your fingertip
TAP the desired
number of Receipt
Copies to print.
None
*1
2
3
4
Run a Transaction 
Host Utility 
The terminal sets # of receipt copies and returns to the Print Options Menu.
NON TOUCH SCREEN
10.
Tap NUM
RECEIPTS
Proceed to Step 7
Highlight NUM
REPORTS
Press OK
Proceed to Step 10
NON TOUCH SCREEN
9.
TOUCH SCREEN
Customer ->
Customer
8.
Run a->Transaction 
Security
Card Types ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Num Reports ->
Setting
# of
Reports
7.
Using your fingertip
TAP the words PRINT
OPTIONS
Use the up and
down arrow keys to
highlight the desired
number of Report
Copies to print and
press OK.
TOUCH SCREEN
Num Reports
Using your fingertip
TAP the desired
number of Report
Copies to print.
None
*1
2
3
4
Run a Transaction 
Host Utility 
The terminal sets the # of report copies and returns to the Print Options Menu.
4
Dejavoo Systems Restaurant Addendum V720.08
SECURITY
The Security menu options allow the merchant to set and change password security settings
for the terminal. Several password security options are provided to the merchant, they are as
follows:
 Transaction Types
 Menu Security
 Edit Password
Tip: Use the security menu to password protect menu items or transaction types that you
wish to monitor more closely by not allowing employees general access.
TRANSACTION TYPES
Use the chart below to enable or disable a password requirement prior to execution of
specifically designated transaction types or all transaction types.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
Continued on next page
5
Dejavoo Systems Restaurant Addendum V720.08
TRANSACTION TYPES, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Setup
Print Options ->
5.
Use the down arrow to
highlight SECURITY
and press OK
Using your fingertip
TAP the words
SECURITY
NON TOUCH SCREEN
TOUCH SCREEN
Run->a->Transaction
Security
Security

Card Types ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Security
6.
7.
Press OK to select
TRANSACTION TYPE
Using your fingertip
TAP the words
TRANSACTION TYPE
NON TOUCH SCREEN
TOUCH SCREEN
Transaction Type ->
Security ->
Run a Transaction 
Menu Security ->
Edit Password ->
Inject Keys
Host->Utility 
Transaction Type
Use the up and down
arrows to highlight the
transaction type you
wish to change
password settings for
then press OK
Using your fingertip
TAP the transaction
type you wish to
change password
settings for
NON TOUCH SCREEN
TOUCH SCREEN
All
Transactinos
->
Security
->
Run a Transaction 
Return ->
Void ->
Authorization ->
Host Utility 
Ticket ->
All Transactions
8.
9.
Use the up and down
arrows to highlight the
desired option to turn
password ON or OFF
and press OK.
Using your fingertip
TAP the desired option
to turn password ON or
OFF
*Password
Run a On
Transaction
Password Off
Host Utility 
The Terminal sets the designated transaction security and returns to Security Menu.
6
Dejavoo Systems Restaurant Addendum V720.08

MENU SECURITY
Use the chart below to enable or disable a password requirement prior to accessing
specifically designated menu options or all menu options.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word
APPLICATIONS
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
TOUCH SCREEN
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
Setup
Print Options ->
5.
6.
Use the down arrow to
highlight SECURITY
and press OK
Using your fingertip
TAP the words
SECURITY
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight MENU
SECURITY and press
OK
Run->a->Transaction
Security
Security

Card Types ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Security
Transaction Type ->
Using your fingertip
TAP the words MENU
SECURITY
Run a Transaction 
Menu Security ->
Edit Password ->
Inject Keys
Host->Utility 
Continued on next page
7
Dejavoo Systems Restaurant Addendum V720.08
MENU SECURITY, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
Use the up and down
arrows to highlight the
Menu type you wish to
change password
settings for then press
OK
NON TOUCH SCREEN
Display
TOUCH SCREEN
Using your fingertip
TAP the Menu type
you wish to change
password settings for
Menu Security
All
Menus->->
Security
Run a->Transaction 
Reports
Host Util ->
Tip ->
Host Utility 
Reprint Receipt ->
TOUCH SCREEN
All Menus
7.
8.
Use the up and down
arrows to highlight the
desired option to turn
password ON or OFF
and press OK.
Using your fingertip
TAP the desired option
to turn password ON or
OFF
*Password
Run a On
Transaction
Password Off
Host Utility 
The Terminal sets the designated menu security and returns to Security Menu.
8
Dejavoo Systems Restaurant Addendum V720.08

EDIT PASSWORD
The Edit Password feature provides the merchant with a way to customize or change
the terminal’s default password. User is required to confirm the current password in
order to change it, if the current password is forgotten see Retrieving the Password on
page 145.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
I
Enter Amount
TOUCH SCREEN
Core Menu
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
Print Options ->
5.
Use the down arrow to
highlight SECURITY
and press OK
Using your fingertip
TAP the words
SECURITY
Run->a->Transaction
Security
Security

Card Types ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
9
Dejavoo Systems Restaurant Addendum V720.08
EDIT PASSWORD, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
7.
Display
TOUCH SCREEN
Use the down arrow to
highlight EDIT
PASSWORD and
press OK
Using your fingertip
TAP the words EDIT
PASSWORD
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight a security
question to be set up
and press OK
Using your fingertip
TAP a security
question to be set up.
Note: This will only
prompt the first time the
password is changed from
the factory default.
Note: This will only
prompt the first time the
password is changed from
the factory default.
Security
Transaction Type ->
Run
a Transaction

Menu
Security
->
Edit Password ->
Host Utility 
Inject Keys ->
Question
Middle Name
Mom’s Bday
Last 4 of SS#
SECURE QUESTION
8.
Use the alphanumeric keypad to set up your
answer to the chosen security question.
Press the Green OK key to confirm your answer.
Use the key pad to input the terminals current
password, the one you wish to change.
9.
Last 4 SS#
####
CURRENT PASSWORD
****
Press the Green OK key to confirm.
Note: If this is the first time the password has been
changed the default password is 1234.
NEW PASSWORD
10.
Use the keypad to input the customized NEW
password, you are changing it to.
Press the Green OK key to confirm.
****
CONFIRM PASSWORD
11.
Use the keypad to re-enter the customized NEW
password, for confirmation.
Press the Green OK key.
12.
The password is successfully changed. The terminal returns to the Security Menu.
10
Dejavoo Systems Restaurant Addendum V720.08
****
CARD TYPES
The Card Types menu allows the merchant to disable and enable specific card types at the
terminal level. For example: you wish to disable terminal acceptance of American Express
cards. You can do so from this menu option.
For Example: The merchant wants to disable terminal acceptance of American Express card,
he/she can disable from the Card Type menu.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
I
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Applications
Credit/Debit/EBT
TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
SALE
Enter Amount
TOUCH SCREEN
NON TOUCH SCREEN
4.
Credit
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Credit/Debit
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow
to highlight CARD
TYPES and press OK
Using your fingertip
TAP the words CARD
TYPES
Print Options ->
Security ->
Run a->Transaction 
Security
Card
Types ->
Ca
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
11
Dejavoo Systems Restaurant Addendum V720.08
CARD TYPES, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Card Types
6.
Use the up and down
arrows to highlight the
Card type you wish to
enable or disable then
press OK
Using your fingertip
TAP Card type you
wish to enable or
disable
NON TOUCH SCREEN
TOUCH SCREEN
All
->
Security
->
Run a Transaction 
VISA
MASTERCARD
AMEX
Host Utility 
DISCOVER
All
7.
8.
Use the up and down
arrows to highlight the
desired option to turn
Card Type ON or OFF
and press OK.
Using your fingertip
TAP the desired option
to turn Card Type ON
or OFF
Off Run
a Transaction 
On
Host Utility 
Card Type settings successfully made and the terminal returns to the Card Types Menu.
12
Dejavoo Systems Restaurant Addendum V720.08
TRANSACTION PROMPTS
The Transaction Prompts menu option allows the user to disable and enable Industry
specific prompts during the transaction. Options Include:
 Clerks
 Card Code
 Invoice #
 AVS
 Card Code
 Card Present
 Fraud Prevention  Cash Back
Tips: (1) If prompts are turned off information specific to that prompt will not be captured and
not be available on reports. (2) For CVV2 and Card Present options you should first
check settings with your merchant services provider.
CLERKS/SERVERS
Use the chart below to enable or disable the Clerk ID, Server ID or Employee ID
prompt during a transaction. To associate the Clerk/Servers name to their ID, see
page 145.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
Continued on next page
13
Dejavoo Systems Restaurant Addendum V720.08
CLERKS/SERVERS, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
NON TOUCH SCREEN
TOUCH SCREEN
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Trans Prompts
6.
Clerks
-> ->
Security
Press OK to select
CLERKS
NON TOUCH SCREEN
7.
Press OK to select
PROMPT
NON TOUCH SCREEN
Using your fingertip
TAP the word CLERKS
Run->
a Transaction 
Invoice
PO ->
Card Present ->
Host Utility 
Card Code ->
TOUCH SCREEN
Using your fingertip
TAP the word
PROMPT
Clerks
Prompt
Run->a
Transaction 
Personnel
Host Utility 
TOUCH SCREEN
Clerk
8.
9.
Use the up and down
arrows to highlight the
desired configuration
for CLERK prompt and
press OK
Using your fingertip
TAP the desired
configuration for
CLERK prompt
Off Run
a Transaction 
On
On (Server)
Host Utility 
On (Employee)
Transaction Prompt Clerk ID has been set, the terminal returns to the Transaction Prompts Menu.
14
Dejavoo Systems Restaurant Addendum V720.08
CONFIGURE PERSONNEL
The Personnel option is used to configure a persons name to their invidual Clerk,
Server or Employee ID. This configuration provides name identification on reports
and receipts for each employee using the terminal.
For Example: The merchant wants to print a daily report sorted by each Clerk’s name –
because they had previously enable the prompt for Clerk ID and configured
Personnel options the report prints showing each Clerks Name.
i.e.: Clerk: (1) Lisa
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
Print Options ->
Security ->
Run a Transaction 
Card Types ->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
15
Dejavoo Systems Restaurant Addendum V720.08
CONFIGURE PERSONNEL, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Trans Prompts
6.
Clerks
-> ->
Security
Press OK to select
CLERKS
NON TOUCH SCREEN
Using your fingertip
TAP the word CLERKS
Run->
a Transaction 
Invoice
PO ->
Card Present ->
Host Utility 
Card Code ->
TOUCH SCREEN
Clerks
7.
Use the down arrow to
highlight PERONNEL
and press OK
Using your fingertip
TAP the word
PERSONNEL
NON TOUCH SCREEN
TOUCH SCREEN
Prompt
Run ->
a Transaction 
Personnel ->
Host Utility 
Manage Personnel
View
8.
9.
Use down highlight
ADD and press OK
Using your fingertip
TAP the word ADD
Using the keypad input the unique Number for this
Server, Clerk or Employee.
Press OK to continue
Run a Transaction 
Add
Delete Host Utility 
Print
Add Server
ID
1
Delete 
10.
Using a multi-tap method input the persons name
associated with the ID # from Step 9. Then Press
OK.
11.
Personnel has been configured, the terminal returns to the Transaction Prompts Menu.
Add Server
Name
Note: find the right letter on the keypad then press that key
until the correct letter cycles. Repeat until desired name is
visible on the display.
16
Dejavoo Systems Restaurant Addendum V720.08
Lori
INVOICE OR PO NUMBER
Use the chart below to disable and enable the prompt for an Invoice Number (or
Purchase Order Number) during the transaction.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
TOUCH SCREEN
Using your fingertip
TAP the words TRANS
PROMPTS
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
Setup
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
17
Dejavoo Systems Restaurant Addendum V720.08
INVOICE NUMBER, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
7.
8.
Display
TOUCH SCREEN
Use the down arrow to
highlight INVOICE or
PO and press OK.
(whichever desired)
Using your fingertip
TAP the word
INVOICE or PO
(whichever desired)
NON TOUCH SCREEN
TOUCH SCREEN
Use the up and down
arrows to highlight the
desired action for
Invoice Number
Prompt during
transaction then press
OK.
Trans Prompts
Clerks
Security ->
Run a Transaction 
Invoice
Invoice->->
PO ->
Card Present
->
Host Utility

Card Code ->
Invoice
*off
Using your fingertip
TAP the desired action
for Invoice Number
Prompt during
transaction
OnRun
________________________
a Transaction 
On (Numeric)
On (Auto)
Host Utility 
Transaction Prompt – Invoice # – has been set. Terminal returns to the Transaction Prompts Menu.
CARD PRESENT
Use the chart below to enable or disable the prompts for verifying if the Card is
Present during the transaction.
Step
1.
2.
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
* If prompted input
password, default is 1234
* If prompted input
password, default is 1234
Credit
I
SALE
Enter Amount
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
Continued on next page
18
Dejavoo Systems Restaurant Addendum V720.08
CARD PRESENT, CONTINUED
Step
Action
NON TOUCH SCREEN
3.
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Display
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
NON TOUCH SCREEN
TOUCH SCREEN
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Trans Prompts
6.
Use the down arrow to
highlight CARD
PRESENT and press
OK
Using your fingertip
TAP the words CARD
PRESENT
NON TOUCH SCREEN
TOUCH SCREEN
Clerks
Invoice ->
Run a Transaction 
PO ->
PO ->
Card
->->
CardPresent
Present
Host Utility

Card Code ->
Card Present
Use the up and down
Using your fingertip
On_______________________
arrows to highlight the
Run a Transaction 
TAP the desired action
desired action for Card
for Card Present
Present prompts during
Host Utility 
prompts during a
a transaction then
transaction
press OK.
The transaction prompt for Card Present has been set. The trminal returns to the Transaction Prompts
Menu.
*off
7.
8.
19
Dejavoo Systems Restaurant Addendum V720.08
CARD CODE
Use the chart below to enable or disable and configure settings for Card Code prompts during
a transaction.
Tip:
If
Then
Where to Find it
Visa
Will Prompt for CVV
Will Prompt for CVV2
Back of card
Back of card
Amex
Will Prompt for CID
Front of card
Discover
Will Prompt for CID
Front of card
M/C
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
Print Options ->
Security ->
Run a Transaction 
Card Types ->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
20
Dejavoo Systems Restaurant Addendum V720.08
CARD CODE, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Trans Prompts
6.
Use the down arrow to
highlight CARD CODE
and press OK
Using your fingertip
TAP the words CARD
CODE
Clerks
Invoice ->
Run a Transaction 
PO ->
Card Present ->
Card Code
->
Host
Utility 
Card Code ->
NON TOUCH SCREEN
TOUCH SCREEN
Card Types
7.
Use the up and down
arrows to highlight the
Card type you wish to
set
Using your fingertip
TAP Card type you
wish to set
NON TOUCH SCREEN
TOUCH SCREEN
All
->
Security
->
Run a Transaction 
VISA
MASTERCARD
AMEX
Host Utility 
DISCOVER
All
8.
9.
Use the up and down
arrows to highlight the
desired Card Code
Setting and press OK
Off ________________________
Using your fingertip
TAP the desired Card
Code Setting
Security ->
Run a Transaction 
Always On
Manually Entered
Card Not
present
Host
Utility 
The transaction prompt for Card Code has been set. The terminal returns to the Transaction Prompts
Menu.
21
Dejavoo Systems Restaurant Addendum V720.08
AVS PROMPT
Use the chart below to enable or disable and configure settings for AVS prompts during a
transaction. This feature provides you with multiple options when setting the AVS parameters
for individual card types.
Tip: Prior to changing terminal AVS settings it is recommended that you check with your
merchant services provider.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
Display
Press OK on
Credit/Debit/EBT
NON TOUCH SCREEN
Credit
* If prompted input
password, default is 1234
Core Menu
Settlement ->
Reports ->
Favorites ->
Utility ->
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
TOUCH SCREEN
Using your fingertip
TAP the word
APPLICATIONS
I
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
22
Dejavoo Systems Restaurant Addendum V720.08
AVS PROMPT, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Trans Prompts
Use the down arrow to
highlight AVS and
press OK
6.
Clerks
Invoice ->
Run a Transaction 
PO ->
Card Code ->
Using your fingertip
TAP the words AVS
AVS ->
Host Utility 
Card Code ->
NON TOUCH SCREEN
TOUCH SCREEN
AVS
7.
Use the up and down
arrows to highlight the
Card type you wish to
set
Using your fingertip
TAP Card type you
wish to set
NON TOUCH SCREEN
TOUCH SCREEN
All
->
Security
->
Run a Transaction 
VISA
MASTERCARD
AMEX
Host Utility 
DISCOVER
All
Use the up and down
arrows to highlight the
desired AVS Setting
and press OK
8.
9.
Off ________________________
Security ->
Run a Transaction 
Always On
Manually Entered
Card Not
present
Host
Utility 
Using your fingertip
TAP the desired AVS
Setting
The transaction prompt for AVS has been set. The terminal returns to the Transaction Prompts Menu.
AVS Options: Use the chart below for definition of the various options for AVS Settings.
If Terminal Setting
is..
… and Card
Entry is..
Terminal
Prompts for
Card Present
AND the input
Response Is..
Then Terminal Prompts…
Always On
Swiped
N
Assumed Card Present
Prompts for Zip Only
Always On
Manual
Y
Card Present = YES
Prompts for ZIP only.
Always On
Manual
Y
Card Present = NO
Prompts for ZIP then ADDRESS #
Manually Entered
Swiped
N
Assumed Card Present
Does NOT prompt for any AVS
Manually Entered
Manual
Y
Card Present = YES
Prompts for ZIP only
Manually Entered
Manual
Y
Card Present = NO
Prompts for ZIP then ADDRESS #
Card Not Present
Swiped
N
Assumed Card Present
Does NOT prompt for any AVS
Card Not Present
Manual
Y
Card Present = YES
Does NOT prompt for any AVS
Card Not Present
Manual
Y
Card Present = NO
Prompts for ZIP then ADDRESS #
23
Dejavoo Systems Restaurant Addendum V720.08
FRAUD PREVENTION
Use the chart below to configure Fraud Prevention features to protect against the possibility of
counterfeit cards. This is an optional feature and can be enabled and disabled in the terminal
menu. Multiple options for Fraud Prevention have been provided, they include:
 Re-enter Full
Step
1.
2.
 Display Account # to Verify
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
CREDIT/DEBIT/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
 Re-enter Last 4 Digits on Card
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
24
Dejavoo Systems Restaurant Addendum V720.08
FRAUD PREVENTION, CONTINUED
Step
Action
NON TOUCH SCREEN
Display
TOUCH SCREEN
Trans Prompts
6.
Use the down arrow to
highlight Fraud
Prevention and press
OK
Using your fingertip
TAP the words Fraud
Prevention
NON TOUCH SCREEN
PO->
Card Code ->
Run a Transaction 
Card Present ->
AVS ->
Fraud Prevention
Host Utility
->
Card Code ->

TOUCH SCREEN
Fraud Prevention
7.
8.
Use the up and down
arrows to highlight the
FRAUD PREVENTION
type you wish to set
Using your fingertip
TAP the FRAUD
PREVENTION type
you wish to set
*Off ________________________
Security ->
Run a Transaction 
Reenter Last 4
Reenter All
Dispal All
Host Utility 
Transaction Prompt – Fraud Prevention – has been set. Terminal returns to the Transaction Prompts
Menu.
CASH BACK
This feature allows the user to assign a maximum cash back limit on debit transactions. Use
the chart below to enable and configure Cash Back for debit transactions.
Tip: Setting a maximum of $0.00 dollars will disable cash back on debit transactions.
Step
1.
Action
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Display
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
* If prompted input
password, default is 1234
TOUCH SCREEN
Credit
I
SALE
Enter Amount
Core Menu
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
Retrieve Password ->
Continued on next page
25
Dejavoo Systems Restaurant Addendum V720.08
CASH BACK, CONTINUED
Step
Action
NON TOUCH SCREEN
3.
Press OK on
CREDIT/DEBIT/EBT
NON TOUCH SCREEN
Display
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TRANS
PROMPTS and press
OK
Using your fingertip
TAP the words TRANS
PROMPTS
NON TOUCH SCREEN
TOUCH SCREEN
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Ca
Trans Prompts ->
Trans Prompts ->
Host Utility 
Tip ->
Retrieve Password ->
Trans Prompts
6.
Use the down arrow to
highlight CASH BACK
and press OK
Using your fingertip
TAP the words CASH
BACK
Card Code->
Card Present ->
Run a Transaction 
AVS ->
Fraud Prevention ->
Host
Cash Back
->
Utility 
Card Code ->
Cash Back
Enter amount
7.
Using the terminal keypad input the cash back
limit for Debit cash back then press OK.
8.
The Cash Back option has been set. The terminal returns to the Transaction Prompts Menu.
26
Dejavoo Systems Restaurant Addendum V720.08
0.00
INLINE TIPS
When the Inline Tips option is turned on, the terminal will prompt for a tip amount during the
transaction. This is necessary for Retail With Tip and Presale Ticket transactions.
For Example:
Step
1.
2.
Action
Display
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
CREDIT/DEBIT/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Quick Kuts Salon is a retail hair salon merchant that needs to be able to
include the tip amount in their credit and debit transactions. He/she
enables inline tips so they can fully utilize the Presale Ticket and Retail
Tips functionality.
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight TIP and press
OK
Using your fingertip
TAP the word TIP
Print Options ->
Security ->
Run
a Transaction

Card
Types
->
Trans Prompts ->
Trans Prompts ->
Tip -> Host Utility 
Tip ->
Retrieve Password ->
Continued on next page
27
Dejavoo Systems Restaurant Addendum V720.08
INLINE TIPS, CONTINUED
Step
Action
Display
Tips
6.
From the Tips Menu, press the Green OK Key
to select INLINE.
Inline ->
Trans Prompts 
Mode
Use the arrow keys to highlight ON/OFF.
7.
8.
Press the Green OK key to make your
selection.
*Off
On Prompts 
Trans
On percent
On Credit
On Debit
Inline TIPS have been set – The terminal returns to the idle prompt.
28
Dejavoo Systems Restaurant Addendum V720.08
PRINT PARAMETERS
Printing the terminal set up report will provide the user with a print out of all the current
terminal SET UP parameters.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
CREDIT/DEBIT/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
6.
Use the down arrow to
highlight PRINT
PARAMETERS and
press OK
Using your fingertip
TAP the word PRINT
PARAMETERS
Security ->
Card Types ->
Run a Transaction 
Trans Prompts ->
Tip ->
Trans Prompts ->
Host Utility 
Print Parameters
Tip ->
Retrieve Password ->
The terminal will print out a Paramter Set Up report detailing your terminal level settings.
29
Dejavoo Systems Restaurant Addendum V720.08
EXAMPLE OF PARAMETER REPORT:
30
Dejavoo Systems Restaurant Addendum V720.08
LANGUAGE
Dejavoo softwarwe provides for multiple languages on the display as well as on the language
printed on the receipt. Use the steps below to change the language used by your Dejavoo
terminal.
Step
1.
2.
Action
From the idle prompt press the OK key to access
the Core Menu.
Credit
I
TOUCH SCREEN
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
NON TOUCH SCREEN
Press OK on
CREDIT/DEBIT/EBT
NON TOUCH SCREEN
Core Menu
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
SALE
Enter Amount
NON TOUCH SCREEN
* If prompted input
password, default is 1234
3.
Display
Applications
Credit/Debit/EBT
TOUCH SCREEN
Credit/Debit
4.
Use the down arrow to
highlight SET UP and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
Using your fingertip TAP
the words SET UP
* If prompted input
password, default is 1234
Report ->
Host Utility
Run a Transaction 
Presale Ticket
Reprint Receipt ->
Set Up
Host Utility 
Retrieve Password ->
TOUCH SCREEN
Setup
5.
Use the down arrow to
highlight LANGUAGE
and press OK
Using your fingertip
TAP the word
LANGUAGE
Card Types ->
Trans Prompts->
TipRun
-> a Transaction 
Print Parameters ->
Trans Prompts ->
Host
Language
-> Utility 
Tip ->
Retrieve Password ->
Continued on next page
31
Dejavoo Systems Restaurant Addendum V720.08
LANGUAGE, CONTINUED
Step
Action
NON TOUCH SCREEN
6.
7.
Press OK to select
SET LANGUAGE to
change display
language or highlight
DETECT RECEIPT
LANGUAGE to set
receipt language.
Display
TOUCH SCREEN
Using your fingertip
TAP on SET
LANGUAGE to change
display language or tap
on DETECT RECEIPT
LANGUAGE to set
receipt language.
Select Language
* English______________________
Run a Transaction 
French
Host Utility 
The terminal will set the selected language options and return to the Set Up menu.
32
Dejavoo Systems Restaurant Addendum V720.08
RETRIEVE PASSWORD (CREDIT/DEBIT MENU)
When a password is forgotten it can be retrieved it at the terminal. The terminal prompts for
the answer to the security information previously provided when the password was first edited
from the default password of 1234. Use the steps below to retrieve the terminal password.
Step
1.
Action
Using the down arrow
key highlight the word
APPLICATIONS and
press OK
* If prompted input
password, default is 1234
NON TOUCH SCREEN
3.
4.
Credit
From the idle prompt press the OK key to access
the Core Menu.
NON TOUCH SCREEN
2.
Display
Press OK on
CREDIT/DEBIT/EBT
SALE
Enter Amount
TOUCH SCREEN
Core Menu
Using your fingertip
TAP the word
APPLICATIONS
Settlement ->
Reports ->
Favorites ->
Utility ->
* If prompted input
password, default is 1234
Appilcations ->
Retrieve Password ->
TOUCH SCREEN
Using your fingertip
TAP the words
CREDIT/DEBIT/EBT
I
Applications
Credit/Debit/EBT
NON TOUCH SCREEN
TOUCH SCREEN
Use the down arrow to
highlight RETRIEVE
PASSWORD and
press OK
Using your fingertip TAP
the words RETRIEVE
PASSWORD
Host Utility ->
Presale Ticket
Run a Transaction 
Reprint Receipt ->
Setup ->
* If prompted input
password, default is 1234
Utility 
RetrieveHost
Password_________
* If prompted input
password, default is 1234
Credit/Debit
Retrieve Password ->
SECURE QUESTION
5.
Use the alphanumeric keypad to input the answer
to your previously set up security question.
Last 4 SS#
####
Press the Green OK key to confirm your answer.
Password
6.
The terminal will display the current password for
3 seconds.
7.
Terminal returns to the Credit/Debit menu.
33
Dejavoo Systems Restaurant Addendum V720.08
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