User’s Guide
HP J6035B Jetdirect 175x external print
server/Internet connector for USB
HP J6038A Jetdirect 310x external print
server/Internet connector for USB
Contents of this User’s Guide
1.
2.
3.
4.
5.
Get a general product description of the print server (below)
Learn the basics of networking and network printing
Install the print server
Configure and manage the print server
Troubleshoot the print server
6. Get support for the print server
7. Limited warranty for the print server
8. Specifications and regulatory statements for the print server
General product information
The HP Jetdirect 175x and 310x models are external print servers with USB connections. That is, they
plug into the USB ports of printers (and multifunction peripherals) to provide network connections for
those printers.
(A label on the end of the product’s box lists printers that are tested and supported.
Newer models may also be supported.)
Each of these print servers connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE
802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling.
The two print servers are similar in operation and performance. The 310x offers all the features of the
175x; in addition, it supports several additional network operating systems, additional management tools,
and has upgradable firmware.
The 175x print server supports both peer-to-peer and client/server printer networking
under TCP/IP; it supports peer-to-peer printer networking under IPX/SPX (direct
mode), Apple EtherTalk, and LPD printing. Operating system support includes Windows
(95, 98, 2000, ME, NT 4.0, and XP) and MacOS (v 8.6 and later). See the section on
specifications for details of which operating systems support which protocols.
The 310x print server includes all the protocol support of the 175x, as well as
client/server support for IPX/SPX under Novell NetWare and support of DLC/LLC, FTP
and IPP printing. These protocols are, in various combinations, supported on these
operating systems: Windows (95, 98, 2000, ME, NT 4.0, and XP), MacOS, Novell
NetWare, HP-UX, Solaris (on SPARC systems), SCO UNIX, LINUX, IBM AIX, MPE-IX,
and Artisoft LANtastic. See the section on specifications for details of which operating
systems support which protocols.
Both print servers include an embedded Web server that allows remote management through a Web
browser.
The embedded Web server, which allows you to monitor and manage the print server
remotely, requires Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 5.0 or
later.
See the specifications section for more details on the print servers.
Contents of the product package
The HP Jetdirect 175x and 310x products include:
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print server module, with detachable mounting clip and mounting tape
power module
USB cable
HP Jetdirect CD (includes installation software, manuals, and troubleshooting)
Startup Guide poster
©2000, 2001, 2002 Hewlett-Packard Company
Networking Basics
Please click on a title to view a document.
The Network Basics Tutorial
A brief overview of:
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Networks
Network Printing
Installing a Network Printer
Tips on Getting Started
Answers to common questions:
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Which CD should I use?
Where do I find the printer driver?
When do I stop?
The
Network Basics
Tutorial
This tutorial tells you about:
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Networks
Network Printing
Installing a Network Printer
Click the button to continue.
Section 1:
Networks
Click the button to continue.
NETWORKS
What you want . . .
. . . is for all your computers to be
able to:
●
●
●
Communicate -- send
and receive e-mail, and
participate in
conferences
Share information -transfer files among
systems, and get
information from central
databases
Share resources -- use
shared printers,
scanners, and servers
NETWORKS
The problem is . . .
. . . standalone computers have
no way to talk to each other, so
attempts at communication fail.
NETWORKS
The solution: a local
area network
A local area network (or LAN)
provides connections that tie the
computers together and allow
them to communicate. (The most
common type of local area
network may also be referred to
as an Ethernet LAN or an
Ethernet.)
Local area networks can be
either wired (as shown here) or
wireless. We will look at the
different types in the next few
pages.
NETWORKS
Wired LANs
As the name implies, a wired
LAN connects computers (and
other network devices)
physically, using wires. A typical
LAN uses twisted-pair wiring
(similar to telephone wiring) to
connect each computer to a
central hub. The hub transmits
network communications
between computers.
Wired LANs offer high-speed
communication, as well as
reasonable security and
reliability. In general, however,
they are not as flexible as
wireless LANs.
Most wired LANs conform to the
IEEE 802.3 standard. The most
common wiring schemes use
twisted-pair wiring or thin
coaxial wiring.
Click on these links for
more details on LAN wiring:
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Detail: twisted-pair
wiring
Detail: thin coaxial
wiring
Detail: computer
connections
NETWORKS
DETAIL
Wiring: twisted-pair
The most common wiring used
for LANs is twisted-pair wiring,
similar to the wiring used for
telephones. This wiring connects
the computers or other network
devices to a central hub. The use
of telephone-type wiring makes
it easy for the persons who
administer your telephone
wiring to administer the network
wiring as well.
RJ-45 connectors are used to
connect the twisted-pair wiring
to the computer and to the hub.
The wire for a network can be
graded in a number of
categories; Category 5 wiring is
the most popular grade. Category
5 wiring has superior electrical
characteristics, and we strongly
recommend it for all twisted-pair
networking applications. The
wire grade is usually marked on
the cable jacket.
The equipment for a twisted-pair
LAN commonly operates at a
data rate of either 10 Mbps
(megabits per second) or 100
Mbps. Category 5 wiring is
required for 100-Mbps
operation. A 10-Mbps LAN can
run on either Category 3 or
Category 5 wiring (though we
strongly recommend Category 5).
At either data rate, cables may
extend up to 100 meters (328
feet) from the hub to the
computer.
A twisted-pair network running
at 10 Mbps is called a type
10Base-T network. A twistedpair network running at 100
Mbps is called a type 100Base-T
network.
NETWORKS
DETAIL
Wiring: thin coax
An alternative to twisted-pair
wiring is thin coaxial cabling,
often called thin coax. This
cabling is known as RG-58A or
RG-58U cable, and has an
impedance of 50 ohms. (It looks
similar to the 75-ohm thin
coaxial cable used in television
installations, but the television
cable will not work in a network.)
The connectors used with thin
coax are BNC connectors. The
cable is a continuous cable, up to
185 meters (606 feet) long, made
up of shorter segments with BNC
connectors at each end. It
connects to computers and other
devices along its length using
BNC "T" connectors, and there is
a 50-ohm terminator at each end
of the cable. This cabling scheme
does not use a hub.
A thin coaxial LAN operates at a
data rate of 10 mbps (megabits
per second), and is known as a
type 10Base2 network.
NETWORKS
DETAIL
Computer
connections
For twisted-pair LANs: A
desktop computer connects to a
twisted-pair LAN through a
network interface card (NIC) that
resides in a slot in the computer,
or through a similar interface
built in to the computer itself.
The RJ-45 plug of the network
cable plugs into an RJ-45 jack on
the card or in the computer. A
portable computer may have a
built-in connection using an RJ45 jack, or it may use a PC card
that inserts into a PC card slot in
the computer. (Some PC cards
take up two slots and have room
for an RJ-45 jack that is integral
with the card; others take up only
a single slot but require a short
cable that provides the RJ-45
jack.)
For thin coaxial LANs: A
desktop computer typically
connects to a thin coaxial LAN
through a network interface card
(NIC) ; built-in BNC connections
are uncommon. Portable
computers connecting to thin
coaxial LANs use a PC card with a
short cable that provides a BNC
connection. In all cases, the LAN
cable connects to the computer
through a BNC "T" connector.
Hidden network cables and
equipment: In many network
installations, the hubs are kept in
equipment closets and the cables
are hidden in the walls. In these
installations, wall outlets with RJ45 jacks are the only visible
components of the network
wiring. For such a network, you
use a short length of network
cable to connect from the
computer to the wall jack.
NETWORKS
Wireless LANs
In a wireless LAN, information
travels through the air in radiofrequency signals instead of
through wires. This makes
wireless LANs very flexible, and
setup and reconfiguration are
very easy. Communication
speeds on wireless LANs,
however, tend to be slower than
on wired LANs, and it generally
takes more work to make a
wireless LAN as secure as a
wired LAN.
Most wireless LANs conform to
one of the subsets of the IEEE
802.11 standard; the most
common subset is currently
802.11b. Data rates for 802.11b
LANs can be as high as 11 Mbps
(megabits per second). Typically
a wireless device in an 802.11b
LAN can transmit signals across
a distance of about 30 meters
(100 feet) in a semi-open office
(no walls) and still maintain a
data rate of 11 Mbps. It is
possible to extend the range to
about 100 meters (300 feet), but
at such a distance the data rate
drops off to 1 Mbps.
802.11b wireless LANs operate in
the 2.4 GHz frequency band.
There are several channels
(frequencies) that wireless LANs
can use in this range.
Government regulations
prescribe which channels may be
used in various parts of the
world.
There are two basic wireless
networking topologies -infrastructure mode and ad hoc
mode; these are described in the
detail pages (see below).
Click on these links for
more details on wireless LAN
topologies:
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Detail: infrastructure
mode
Detail: ad hoc mode
Detail: standalone
peripheral connections
Detail: computer
connections
NETWORKS
DETAIL
Infrastructure
mode
Terminology: Infrastructure
mode is referred to as a "basic
service set" (BSS). It's topology is
sometimes called a "star
topology", and it may also be
called "enterprise mode" because
it is the preferred topology for
large networks. On a network of
Apple Macintosh computers, it
may be called an "Airport
network".
Topology: In infrastructure
mode, all signals travel through
an access point. Like the hub in a
wired LAN, the access point resends the incoming signals out to
the computers and other devices
on the network. (The access
point performs additional
functions when a wireless LAN is
connected to a wired LAN.)
Infrastructure mode is suitable
for wireless LANs of all sizes.
In infrastructure mode the
access point sets the channel for
all device that communicate
through it.
A wireless LAN can have
multiple access points. This can
expand the capacity of the
network and extend its range,
allowing users to roam with their
portable computers and still stay
connected to the network.
NETWORKS
DETAIL
Ad hoc mode
Terminology: Infrastructure
mode is referred to as an
"independent basic service set"
(IBSS). It is sometimes called
"peer-to-peer mode". On a
network of Apple Macintosh
computers, it may be called
"computer-to-computer mode".
Topology: In ad hoc mode the
wireless devices on a network
communicate directly with each
other, and access points are not
used. Ad hoc mode is used for
very small networks.
Performance in an ad hoc
network degrades as you add
more devices to the network;
typically, ad hoc networks
connect no more than six
devices.
In ad hoc mode you can select
the channel. Make sure that all
devices on the network are set to
the same channel.
NETWORKS
DETAIL
Standalone
peripherals
Not all wireless connections are
network connections. Though the
distinctions may often be
somewhat blurry, some wireless
technologies -- such as the
Bluetooth technology that is
becoming popular in mobile
phones and handheld computers -are more about connecting a
computing device to a peripheral,
rather than connecting computers
and other devices in a network.
For instance, when a handheld
computer connects with a walkup wireless printer, or when a
mobile phone connects with a
vending machine, the interactions
between them are typical of a
standalone computer talking to a
peripheral device. In essence, the
wireless connection replaces the
cable in a standard peripheral
connection. Compared to network
connections, such wireless
peripheral connections work at
short ranges and slow speeds.
(In this tutorial, we will
concentrate on the networking
that is typified by 802.3-type
wired networks and 802.11b-type
wireless networks.)
NETWORKS
DETAIL
Computer
connections
Connections at the computer for
wireless networking connections
are simpler than wired ones just
because there are no wires to
connect.
Wireless connections are most
common in portable computers.
Increasingly, notebook
computers come with built-in
wireless networking. For
notebook computers that don't
have built-in networking, you
can plug a wireless networking
card into the computer's PC card
(PCMCIA) slot. (Wireless
networking is based on radio
technology, and in many add-on
cards the antenna protrudes
slightly from the PC card slot.)
Desktop PCs can have wireless
networking, too. A typical
arrangement is for an adapter in
a desktop PC to contain a PC
card slot, into which you plug the
same kind of wireless networking
card that you would use in a
notebook computer.
NETWORKS
Mixed LANs
Mixed LANs combine wired and
wireless LANs, taking advantage
of the strong points of each. For
example, a mixed LAN can
provide the flexible connections
of wireless with the high overall
throughput of a wired LAN. Such
an arrangement makes it
particularly easy for mobile
workers to connect their
notebook computers to the
network.
You create a mixed LAN by
plugging the network cable from
a wired LAN into a port on a
wireless access point. In addition
to acting as a hub for the wireless
portion of the network, the
access point acts as a bridge to
the wired portion. In a typical
case, when a computer with a
wireless LAN card comes within
range of the access point, it
connects through the access
point to the LAN (both the wired
and wireless portions) and to all
the computers and other
resources on the LAN.
NETWORKS
L is for Local
The "local" in "local area
network" means that the network
is in a single location. A LAN can
be small enough to serve a home
office or a small business, or it
can be large enough to serve a
school, a hospital, or a substantial
business or public office. It can
cover several buildings, as long as
they can all be connected into a
single network. Several types of
LAN equipment are available to
expand a LAN beyond the
workgroup-sized unit typically
served by a single hub.
Note that the definition of a local
area network does not include
broader networks such as the
Internet or a corporate network
with locations in many cities or
countries. These broader
networks are often called WANs,
or wide area networks. It is
possible for a LAN to connect to
such a network through a gateway
-- a device that connects different
types of networks. The gateway
can be a separate piece of
equipment, or it can include the
LAN hub. (This latter type of
gateway is becoming increasingly
common for Internet
connections, particularly for highspeed DSL connections.)
NETWORKS
Addresses
Each device on the network has a
unique address. This allows you
to communicate with a specific
computer (or other device, such
as a printer). That way, your email doesn't go to everybody,
and your print job doesn't get
printed simultaneously on all
printers on the network.
There are several addressing
schemes for networks. Of these,
the most popular is that of the
Internet Protocol (IP). In
addition to being used on the
Internet, IP addressing can also
be used for standalone networks
that don't connect to the
Internet. The network addresses
shown in the illustration are
sample IP addresses.
Other network addressing
schemes you may encounter
include IPX (used with Novell
NetWare networks), DLC, and
AppleTalk. In this tutorial, we
limit our discussion of network
addressing to IP addressing, as it
is the most popular.
The number of possible IP
addresses is huge. So is the
number of Internet users, and
the possibility of conflicts is a
real one. If you use IP addresses
on your LAN and that LAN
connects to the Internet, you
must be careful to use addresses
that have come from a reliable
source, such as your Internet
service provider (ISP).
NETWORKS
Wireless security
Wireless networks are inherently
less secure than wired ones. In a
wired environment an intruder
needs to gain physical access to
your network wiring to break into
your network; in a wireless
environment, he just needs to be
in range of the radio waves that
carry the network traffic. Since
these waves penetrate building
walls and easily carry for tens of
meters, an intruder sitting in a
car in your parking lot could
monitor the traffic on the
wireless LAN in your building.
To frustrate intruders, a number
of standards have been
developed to make security for a
wireless network more-or-less
equivalent to that of wired
networks. These standards work
in three areas:
Network name (SSID): A
network name, or service set
identifier (SSID) is an
alphanumeric character string
that provides basic access control
on a wireless network. To
transmit onto the network, the
network name of a computer or
other device must match the
name configured into the access
point.
Authentication:
Authentication verifies the
identity of a user or device before
the user or device is allowed to
transmit onto the network. There
are several different schemes of
authentication that you might
encounter when installing an HP
Jetdirect print server:
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Open system: No
authentication.
Shared key: Each device
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uses the same shared key
(a shared password
value) for network
access.
Server-based
authentication: A server
on the network
authenticates each client
that requests a
connection to the
network. There are
several protocols
available, all based on
the Extensible
Authentication Protocol
(EAP). Briefly described,
they are:
❍ LEAP
(Lightweight
Extensible
Authentication
Protocol) -- a
proprietary
protocol from
Cisco Systems
that uses
passwords for
mutual
authentication
(that is, the
client and the
server
authenticate
each other).
❍ PEAP
(Protected
Extensible
Authentication
Protocol) -- a
mutual
authentication
protocol that
uses digital
certificates for
server
authentication
and passwords
for client
authentication.
For additional
security, the
authentication
exchanges are
encapsulated
within TLS
(Transport Level
Security).
❍ EAP-MD5 (EAP
❍
❍
using Message
Digest algorithm
5) -- a one-way
authentication
protocol that
authenticates
the client using a
password
protected by the
MD5 algorithm.
EAP-TLS (EAP
using Transport
Level Security) -a mutual
authentication
protocol based
on digital
certificates.
EAP-TTLS
(EAP using
Tunneled
Transport Level
Security) -- a
mutual
authentication
protocol that
uses digital
certificates for
server
authentication
and passwords
for client
authentication.
For additional
security, the
authentication
exchanges are
encapsulated
within TLS
(Transport Level
Security).
Encryption: Encryption
methods encode the traffic on the
network, rendering it
unintelligible to an intruder who
is monitoring it. WEP (wired
equivalency privacy) is an IEEE
802.11 encryption scheme that
provides basic access control and
data privacy on your wireless
network. Under WEP, you supply
encryption keys that are used to
encrypt the data stream.
In addition, some of the
authentication protocols, such as
LEAP and EAP-TLS, can manage
encryption keys for the network
administrator.
Wireless print server
security: As you set up your
wireless print server, the wireless
setup wizard will make it easy to
match the print server's security
settings to those of your network.
The wizard's help pages provide
considerable detail on the
process.
Section 2:
Network Printing
Click the button to continue.
NETWORK PRINTING
Why use network
printers?
Using network printers lets you
meet your computer users'
printing needs more efficiently.
By sharing printers among
several users, you reduce the
number of printers you need.
This approach
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saves money -- there's
less equipment to buy
saves space -- users
don't need to make
space for a printer
saves maintenance -fewer printers mean less
bother
all with little inconvenience to
users. (In fact, shared printers
may be more convenient: nobody
has to go without a printer or
change to a different computer
just to print; and sharing may
save enough money to let you
purchase printers with more
functions or greater speed.)
NETWORK PRINTING
Why use a print
server?
A print server provides your
printer with connection to the
network. You could get the same
connection using a computer -your network server -- but it
would cost more and be more
complex. Using a print server
saves you money and frees up
your network server for other
tasks, such as file storage.
You might want to use a network
server for management of print
jobs, a function that may be
useful for larger networks. In
such an application you will still
probably want to use a print
server, because its small size
gives you location flexibility.
Using a print server, you can
easily place your printers near
your users, while keeping the
network server out of the way in
a central computer area. (You
will see this application in the
notes on the client/server
topology, a couple of pages later
in this tutorial.)
NETWORK PRINTING
Hardware
connections
Print servers can be internal or
external devices. Which one you
choose depends on your printer.
Internal print servers -These are special-purpose cards
or modules that plug into the
built-in input/output slot in the
back of some printers. The slot
provides the data and power
connections for the print server,
and the network cable plugs into
the network connector on the
face of the print server.
Internal print servers come in a
variety of configurations to
match the style of your printer
slot and the type of network
connection you need.
External print servers -External print servers are for
printers that don't have a built-in
slot. The print server is a small
module that sits next to the
printer (or mounts on the printer
using a clip) and connects to the
printer's USB or parallel port
using a standard printer cable. A
network cable plugs into the
network connector on the print
server, and a power cord
connects to a wall outlet to
provide the print server's power.
(We haven't shown the power
cord in the illustration, just to
keep the drawing simpler.)
External print servers come in
several different configurations
to match the printer's data port
(USB or parallel) and the type of
network connection you need.
Wireless print servers -Wireless print servers come in
both internal and external
models. Their connections are
similar to the those of wired
print servers, except that there is
no network cable connection.
(An antenna in the print server
makes the radio-frequency
connection to the wireless
network.) The connection to the
printer, whether by plugging the
print server into the printer's
input/output slot or connecting a
printer cable to the printer's USB
or parallel port, is the same as
with a wired print server.
NETWORK PRINTING
Peer-to-peer
topology
There are two standard layouts
for network printing using a
print server. The first is the peerto-peer topology, in which a
computer sends print jobs
directly to the printer.
In peer-to-peer printing, each
computer manages the print jobs
that it generates. It checks to see
whether the printer is ready to
accept the print job, and sends
the job if the printer is free. If the
printer is not free, the computer
stores the job and keeps checking
the printer until it is ready to
accept the job. If several
computers send jobs to a printer
at the same time, printing for
some of the computers may slow
down as they spend time
checking the printer and waiting
for it to be available.
Peer-to-peer printing works well
on networks with few users. It is
appropriate for small and
medium offices, as well as large
offices that do not have heavy
printing requirements.
(Note: To clarify the use of
similar terminology, please note
the distinction between wireless
peer-to-peer mode (usually
known as "ad hoc mode") and
HP Jetdirect peer-to-peer
printing. Wireless peer-to-peer
mode refers to a topology where
wireless devices communicate
directly without going through
an access point, while HP
Jetdirect peer-to-peer printing
refers to a computer's direct
print path to a printer that does
not go through a network server.
HP Jetdirect peer-to-peer
printing can be used on both
infrastructure and ad hoc (peerto-peer) wireless topologies.)
NETWORK PRINTING
Client/server
topology
The second standard layout for
network printing is the
client/server topology. In this
topology, a computer sends its
print jobs to a network server,
and the server sends the print
jobs to the printer.
In client/server printing, the
network server manages the print
jobs from several computers (the
clients). As soon as a client
computer has sent a print job to
the server, it is finished with that
print job. The server keeps track
of all print jobs from there on -figuring out the print order for
the various jobs that have been
submitted to it, checking the
printer's availability, and sending
the next job to the printer when it
is free.
Client/server printing works well
on networks with heavy printing
traffic. It is typically used in large
offices that have extensive
networking facilities.
Choosing a topology -- If you
don't know whether to use a peerto-peer or a client/server
topology, you may want to start
with peer-to-peer printing. It
generally takes a substantial
amount of printing traffic, or
large print jobs, to slow down
printing significantly. If your
print jobs start to take noticeably
longer to complete, you may want
to try using multiple printers,
dividing your network into
subnetworks, or switching your
office to client/server printing (in
that order).
NETWORK PRINTING
Printer drivers
The printer driver is the last
major component to consider in
network printing. This driver is
system software that converts a
document in your computer to a
form that makes sense for the
printer.
When you print from an
application on your computer, it
is the printer driver that converts
the layout on your screen to the
ones and zeros that the printer
takes as input. When the printer
receives this information, it
converts the ones and zeros into
a correctly printed page.
The installer program for
network printing needs to have
the printer driver to complete the
installation. It usually turns out
that the trickiest thing about the
installation is knowing where to
find the driver. You may be able
to find the driver on the CD that
came with your printer, on the
Web, or on your operating
system CD. If you previously had
the same printer connected
directly to your computer, the
right driver may already be on
your system. (We will provide
more information on finding and
using printer drivers in the next
section, "Installing a Network
Printer".)
Section 3:
Installing a
Network Printer
Click the button to continue.
INSTALLING A NETWORK
PRINTER
Setting up the
hardware
The first stage of installing a
network printer is setting up the
hardware. There are two steps to
this: setting up the printer
hardware and connecting the
print server.
Set up the printer hardware -Remove any shipping materials.
Install the paper trays and ink or
toner cartridges (as appropriate).
Add paper. Plug in the power
cord and switch on the power.
Print a test page. Do not connect
the printer to your computer.
(For detailed instructions, check
your printer manual or setup
poster.)
Connect the print server -There are a couple of different
cases to consider:
●
If you use an external
print server: Switch off
the printer's power.
Connect the printer cable
(USB or parallel, as
appropriate) between the
printer and the print
server. Connect the
network cable to the
print server. Switch on
the printer's power. Plug
in the print server's
power cord. Push the
Test button on the print
server to print a
configuration page on the
printer; this tests the
connection between the
print server and the
printer. (For detailed
instructions, check your
print server manual or
setup poster.)
Note: For a wireless
print server the
connection sequence is
the same, except that
there is no network cable
to connect.
●
If you use an internal
print server: Note that
many printers come with
the print server module
already installed in the
printer. If your print
server module is not
already installed: Unplug
the printer's power cord.
Plug the print server into
its slot in the printer.
Connect the network
cable to the network
connector on the print
server. Plug in the
printer's power cord.
(For detailed
instructions, check your
print server manual or
setup poster.)
Note: For a wireless
print server the
connection sequence is
the same, except that
there is no network cable
to connect.
Note: If your network wiring
is hidden -- In many network
installations, the network
components (hubs, switches, &c)
are stored in a wiring closet and
the network wiring is hidden in
the walls. The only sign of a
network that you see in such an
installation is a wall outlet that
has one or two network
connectors. In this case, make
your network connection by
connecting a network cable
between the print server and the
wall outlet. (If you have any
questions about such an
installation, check with your
network administrator.)
Note that the illustration shows
only the data connections
(network cables and printer
cable); we have omitted power
cords from the illustration to
keep the drawings simple.
INSTALLING A NETWORK PRINTER
Running the Install Network
Printer Wizard ("the installer")
But first, are you installing a wireless print
server?
If you are installing a wireless print server, you will
need to run the HP Jetdirect Wireless Setup Wizard
before running the HP Install Network Printer Wizard.
Running the Wireless Setup Wizard is an option that
appears when you insert the HP Jetdirect CD into your
Windows computer.
The Wireless Setup Wizard guides you through:
●
●
●
setting your computer to connect to the print
server in wireless ad hoc (peer-to-peer) mode
discovering your wireless printer on the
network
setting a few wireless parameters
(communication mode, authentication, and
encryption) on the print server
Then you set your computer back to its normal
connection to your network, and continue with
installing the printer on your computer, using the
Install Network Printer Wizard.
The Install Network Printer Wizard
The next (and last) stage of installing a network printer
is using the network printing software to install the
printer on your computer.
●
●
If you're setting up peer-to-peer
printing, you need to run the software and
install the network printer on each computer
that will print to the target printer.
If you're setting up client/server
printing, you need to run the software and
install the network printer on the network
server and set it up for printer sharing. Then
each client computer must install the printer
driver and connect to the shared printer on the
network server. An easy way to do this is to use
the Microsoft Windows Point and Print
function. (See your operating system
documentation for details on Point and Print.)
The installer program performs several major
functions:
●
●
●
●
detects available printers on the network
helps set up an address for the printer you
choose
installs the printer driver
optionally sets up printer sharing (only
available if running on a Windows NT/2000
network server)
Operation
Note: The next few paragraphs describe the operation
of the installer software that resides on the HP
Jetdirect CD. If you are using the network printer
installer that resides on the printer's CD, the operation
may be slightly different from what we describe here. In
particular, some printer CDs do not offer you the
option of "Autoconfigure network settings for me". In
such a case, the installation will proceed as though you
chose the "Let me configure my own network settings"
option described below. (If you are trying to decide
whether to use the Jetdirect CD or the printer CD, the
discussion of Which CD do I use? may be helpful.)
To run the installer program, insert the CD into your
computer's CD-ROM drive. On most systems the CD
browser application will start automatically. If it
doesn't start automatically on your system, double-click
on SETUP.EXE in the root directory of the CD to start
it. Once the browser has initialized, it will give you a
choice of actions -- choose Install by clicking on the top
button.
When the installer starts, it lets you choose how it
operates:
●
●
Auto-configure network settings for me.
This is the easy option -- the installer
automatically assigns network settings, such as
IP addresses. This is probably the right option
to choose, unless you are a network
administrator and need to assign specific
network settings.
Let me configure my own network
settings. This is the option for advanced
users. It gives you control over the IP or
NetWare parameters and other network
settings that are assigned to the network
printer. If you are a network administrator,
this may be the right choice for you.
Once you have made this choice, the installer proceeds
with its tasks, asking you for the information it needs at
each point. If you chose "Auto-configure . . ." it will ask
only a few questions; if you chose "Let me
configure . . ." it will ask some detailed questions about
the setup of network addressing.
Printer drivers
At some point late in the installation, the installer
needs to have the printer driver to complete the
installation. So at that point the installer may ask you
where to find the driver. Knowing where to find the
driver is usually the trickiest part of the installation.
Technically speaking, what you need is a driver that
installs using a .INF information file (rather than
installing by running a .EXE file) There are several
alternatives for finding this driver and its .INF file:
●
In many cases this is the same driver that is
used for a direct (non-networked) printer
connection, and you can probably find the
driver on the CD that came with the printer.
(In fact, some printers come with the network
installer program on the printer CD. If your
printer is one of these, the simplest way to
install your network printer is to run the
installer from the printer CD instead of from
the HP Jetdirect CD, since the installer knows
where to find the driver on the printer CD. For
a list of these printers, click on this button:
.)
●
●
●
If you want to make sure of having the latest
driver for your printer, you can download it
from the Web. If your printer is an HP printer
and you are running the installer in the
"Autoconfigure network settings for me" mode,
you can select the option to download a driver
automatically from the Internet. The installer
will search the HP support site for a driver for
your printer and, if it finds one, will
automatically download it and install it for you.
If you don't select the option to download a
driver automatically from the Internet, you can
download one manually before you run the
installer. The HP support site at
http://www.hp.com/cposupport/software.html
has current drivers for most HP printers.
You may be able to find the driver on your
operating system disc. If the operating system
is more recent than the printer, it probably
includes a driver for that printer.
If you previously had a direct connection from
your computer to the same printer, or a
network connection to another printer of the
same model, the network printer installer may
be able to use the driver that is already on your
computer.
The installer software takes the driver location you
specify, finds the driver, and installs it in your system.
Once the installer has finished, you are ready for
network printing from your computer.
The End
When installing the network printing software, some
users are unsure when the installation is complete.
When the network printer is installed on your
computer and you can print to it, the installation is
complete.
Confusion sometimes arises in the situation when you
have two CDs -- a printer CD and the HP Jetdirect CD -and you have just finished the installation from the
printer CD. It is common to wonder whether you
should run the installer on the Jetdirect CD as well. You
don't need to. Once your network printer prints
successfully, you're done with the installation on that
computer. (Of course, if you are installing the network
printer software for peer-to-peer printing from several
computers, you will need to run the installer from each
computer.)
INSTALLING A NETWORK PRINTER
DETAIL
Printers that include the network installer
Many newer HP printers (January 2000 or later), including multifunction peripherals (MFPs) and All-in-One devices,
include network installation software on the printer CD. If your printer is in the list below, use the printer CD for
installation.
HP LaserJet 1200
HP LaserJet 1220
HP LaserJet 2200
HP LaserJet 3300 series
HP LaserJet 4100 series
HP LaserJet 9000
HP LaserJet 9000MFP
HP Business Inkjet 2280
HP Color Inkjet cp1160
HP Deskjet 5550
HP Officejet D series
If your printer is not identified above, or you cannot locate your printer’s CD, you should:
●
●
First, locate your printer's driver. (The summary on the preceding page should help you.)
Then, run the installer from the HP Jetdirect CD.
Note that if you use the HP Jetdirect CD for MFP or All-in-One devices, some features other than printing (such as
scanning and faxing) may not be accessible. Use the printer CD to get all features.
Note: An HP Web Jetadmin CD-ROM may also be included with selected HP JetDirect products. HP Web Jetadmin is a
feature-rich printer management tool. However, it is not required for network printer installation.
End of Network Basics tutorial
Tips on Getting Started
Background
Installing a network printer is quite straightforward:
●
●
First, you set up your hardware. This involves setting up your printer, and then setting up a print
server to connect the printer to your network.
Then, you run the network printing software to install the printer on your computer.
If you have purchased your printer and print server separately, you probably have two sets of
documentation and two installation CDs -- which do you use? The section below on Which CD do I use?
should help you get started in the right place.
In addition, sometimes it's not immediately apparent where to find the printer driver that the installer
needs. The section below on Where do I find the printer driver? provides some useful pointers.
Finally, the section below on When do I stop? answers questions about when the installation process is
complete and whether, if you have two CDs, you need to use both of them.
If you would like a brief overview of what networks and network printing are about, along with some
additional detail on the installation process, click here for The Network Basics Tutorial.
Which CD do I use?
If you have both a printer CD and the Jetdirect CD, the steps below will help you decide which one to use.
Step 1: Is the print server's network connection wireless or wired?
●
●
Wireless: Go to step 4.
Wired:Go to step 2.
Step 2: Is the printer on the following list?
HP LaserJet 1200
HP LaserJet 1220
HP LaserJet 2200
HP LaserJet 3300 series
HP LaserJet 4100 series
HP LaserJet 9000
HP LaserJet 9000MFP
HP Business Inkjet 2280
HP Color Inkjet cp1160
HP Deskjet 5550
HP Officejet D series
●
●
No: Go to step 3.
Yes: Use the printer CD. (It knows where to find the printer driver.) When prompted, select the
network connection option.
Step 3: Is the printer an MFP (multifunction printer) or an Officejet All-in-One printer?
●
●
No: Go to step 4.
Yes: Use the printer CD to install the printer as if it were connected directly to your computer;
this will install the printer driver on your computer. (You don't need to make any physical
connection with a printer cable; just specify "parallel" when asked for the port.) Then use the
Jetdirect CD to install the printer as a network printer. (This will use the printer driver that you
just installed on the computer, and will set up the print path to the printer via the network.)
Note: Only the printing function will be available over the network. Other functions, such as
scanning and faxing, will not be available over the network.
Step 4: For other HP printers or non-HP printers:
Use the Jetdirect CD to install the printer on your network. (You will need to know where your printer
driver is located. See Where do I find the printer driver? for more information.)
Note: An HP Web Jetadmin CD-ROM may also be included with selected HP Jetdirect products. HP Web
Jetadmin is a feature-rich printer management tool. However, it is not required for network printer
installation.
Where do I find the printer driver?
At some point late in the installation, the installer software needs to have the printer driver to complete
the installation. So at that point the installer may ask you where to find the driver. Knowing where to find
the driver is usually the most subtle part of the installation.
If you are running the installer from your printer CD, the installer generally knows right where to look for
the driver -- on the CD. If you are running the installer from the Jetdirect CD, the installer will probably
need you to tell it where the driver is. Here are a few places you can look:
●
The best source of a driver for your printer is the Web, because that gives you the latest driver.
(The drawback of getting your driver from the Web is that some drivers are quite large, and may
take several minutes to download at modem speeds. We think it's worth spending the time.) The
HP support site at http://www.hp.com/go/get_software has current drivers for most HP
printers.
If your printer is an HP printer and you are running the installer from the HP Jetdirect CD in the
Autoconfigure network settings for me mode, you can select the option to download a driver
automatically from the Internet. The installer will search the HP support site for a driver for your
printer and, if it finds one, will automatically download it and install it for you. If you don't select
the option to download a driver automatically from the Internet, you can download one manually
before you run the installer.
●
In many cases the driver is the same one that is used for a direct (non-networked) printer
connection, and you can probably find the driver on the CD that came with the printer.
In technical terms, what you need is a driver that installs using a .INF information file (rather
than installing by running a .EXE file). Make sure that your driver files include the .INF file. (If
you can't find the printer's .INF file, you may have to download the driver from the Web.)
●
●
You may be able to find the driver on your operating system disc. If the operating system is more
recent than the printer, it probably includes a driver for that printer.
If you previously had a direct connection from your computer to the same printer, or a network
connection to another printer of the same model, the network printer installer may be able to use
the driver that is already on your computer.
The installer software takes the driver location you specify, finds the driver, and installs it in your system.
When do I stop?
Essentially, you are finished with the installation process when you have a network printer installed on
your computer and you can print to it. That's usually when the test page prints successfully.
If you have two CDs -- a printer CD and the HP Jetdirect CD -- and you have just run the installer from
the printer CD, it's common to wonder whether you should be running the installer on the Jetdirect CD as
well. ("After all, that second CD must be there for a reason. Maybe I should run that installer, too, just to
be sure. . . .") You don't need to do that. Once your network printer prints successfully, you're done. (We
put the installer on the Jetdirect CD for situations where you can't find your printer CD, or where the
printer CD's installer doesn't deal with network printers. If your printer CD does handle network printers,
just run that installer and stop when it's done.)
Installing the print server
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Overview of installation
1. Install hardware
Summary: To connect the printer to the network using the 175x or 310x print server,
you will:
●
●
●
●
connect the print server to the network with a network cable,
connect the print server to the printer with the included USB cable,
plug in the power adapter, and
print a configuration (self-test) page.
Use the instructions at either of the following locations:
●
●
The printed Startup Guide poster that is supplied with the print server.
On this web page below—the detailed instructions.
2. Install software
●
For the basic procedure to set up each Windows (95, 98, 2000, XP, ME, NT 4.0) computer
for printing on the networked printer:
This default procedure involves installing printer drivers and other software and configuring
network parameters. You will use the installation software on either the CD-ROM supplied with
your printer or on the Jetdirect CD-ROM supplied with your print server, depending on your
printer model.
Link here to the instructions.
And for more details see www.hp.com/support/network-printer-CD.
●
●
For the LPR/LPD (Line Printer Daemon) alternative printing method:
See the LPD topic in the HP Jetdirect Administrator’s Guide.
For Macintosh setup (MacOS 8.6 or later), read the Jetdirect CD-ROM on a Macintosh system,
select the file Network Printing.htm, and follow the instructions for setting up network
printing.
Steps to install the print server hardware
1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area
network by plugging a network cable into the RJ-45 connector on the rear end of the print server.
2. Attach the print server to the printer by plugging the Universal Serial Bus (USB) cable—shipped
with the print server—into the USB connector on the front end of the print server and into the
USB connector on the printer.
❍
Caution! Unsupported USB Devices:
■
■
■
■
HP 4135A Jetdirect Connectivity Card
any USB hub
any USB-to-parallel converter
any USB cable extender
3. Plug the DC power cord from the power module—shipped with the print server—into the power
connector on the rear end of the print server . Plug the power module into a power outlet.
❍
Caution! Do not use the power module shipped
with your print server with any other products!
4. Verify the print server’s LEDs:
❍
❍
The 10 or 100 LED on the rear end of the print server lights green to indicate the
connection speed.
The power/status LED
on the top front begins blinking and within 15 seconds is solid
green, to indicate the server passed its self test.
❍
A solid green USB LED
illustrated above.
on the top front indicates a good USB-II connection, as
If your LEDs are not solid green, see interpreting the LEDs and diagnosing problems
5. Verify the connection with the printer by printing a configuration (test) page:
Briefly press and release the test button
soon emerge from the attached printer.
on the rear end of the print server. The page should
Interpreting the configuration page and diagnosing problems
If the page does not appear on the printer, or if it is unreadable, go to this Troubleshooting page,
and then return to this User’s Guide to continue with the installation.
6. You can use the clip attached to the bottom of the print server to mount it to the printer or to a
table or wall. Use either the supplied sticky tape or the mounting screw holes. Or you can pull off
the clip.
Next, install software.
©2000, 2001, 2002 Hewlett-Packard Company
Interpreting the lights on the print server
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
●
●
●
Power/Status light
10 or 100 Link lights
USB light
Power/Status Light
Light Behavior
Description
Off
Print server is not receiving power.
On solid green
Print server is on and ready.
Blinking slowly (green)
Print server receiving power but not ready; self-test may still be in
process.
Or, no network connection; check the 10 and 100 Link lights.
Blinking slowly (amber)
Fault occurred during self-test or operation. Contact HP.
Blinking quickly (green)
Print server is processing the configuration page.
Flickering irregularly
(green)
Indicator of network activity.
10 or 100 Link Lights
Light Behavior
Description
Off
No network connection.
On solid green
Network connection is established at 10 Mb/s or at 100Mb/s.
USB Light
Light
Behavior
Description
Off
USB is not operational. This is OK before the print server finishes starting up.
After startup completes, this could indicate a faulty print server.
On solid green
USB is enabled and ready for use. This begins before the USB cable is connected.
Blinking
(green)
Software fault occurred for the firmware. There is a valid USB device and
connections, but the device is not supported. Make sure the attached device is a
printer.
Blinking
(amber)
Might be a hardware fault (for example, a short-circuit, faulty cable, or a printer
drawing too much power).
To verify, disconnect the USB cable at the print server. Switch on the printer if it is
off. Power cycle the print server (unplug it and plug it back in). Then reconnect the
USB cable. If the USB light is now green and steady, then no problem remains.
Otherwise, if the USB light is still blinking amber, then there may be a faulty
component. Try these steps to determine which component might be causing the
problem:
●
●
●
Detach the USB cable and power cycle the print server (unplug it and plug
it back in). If the USB LED is green and steady, then the print server is
OK. If it is blinking amber, then the print server is faulty.
Try reconnecting the USB cable to the print server only, and power cycle
the print server (unplug it and plug it back in). If the USB LED is green
and steady, then the cable is also OK. If it is blinking amber, then the
cable may be faulty.
Power cycle the printer and reconnect the USB cable to the printer. If the
USB LED is green and steady, then the printer is also OK. If it is blinking
amber, then the printer may be faulty.
©2000, 2001, 2002 Hewlett-Packard Company
Interpreting the configuration page
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The configuration page (also called a self-test page or configuration plot) for a print server displays
messages, network statistics, and status for the print server. To print a configuration page, press the test
button on the print server. (For trouble, click here.)
An HP Jetdirect configuration page can also be viewed over the network from a management utility (such
as HP Web Jetadmin), or by accessing the embedded web server on the HP Jetdirect print server.
Below is a sample for the 310x print server. The page for the 175x is similar; a few sections do not apply.
●
●
For a general description of a section, just click on any section of the configuration page below.
For a specific description of each entry on your page, see the HP Jetdirect Administrator’s Guide.
Find the HP Jetdirect Configuration Page topic in its contents panel.
General Jetdirect Information
Provides general print server status and identification information.
USB Port Information
Provides the USB printer class descriptors for the device connected to the port.
Security Settings
Provides the current values for various security and access control parameters for the print server.
Network Statistics
Provides the current values for various network parameters monitored by the print server.
TCP/IP Protocol Information
Provides the current status and parameter values for the TCP/IP network protocols.
IPX/SPX Protocol Information
Provides the current status and parameter values for the IPX/SPX network protocols.
Novell/NetWare Protocol Information
Provides the current status and parameter values for the Novell NetWare network protocol. This section
appears only for the 310x.
AppleTalk Protocol Information
Provides the current status and parameter values for the AppleTalk network protocols.
DLC/LLC Protocol Information
Provides the current status and parameter values for the DLC/LLC network protocol. This section appears
only for the 310x.
©2000, 2001, 2002 Hewlett-Packard Company
Resetting print server to factory defaults (cold
reset)
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Once you configure the HP print server, the configuration settings are retained in memory unless you
manually reset them to factory defaults.
To reset the print server configuration to factory defaults, follow these steps:
1. Unplug the power module from the back of the print server.
2. While holding down the test button
on the back of the print server, plug the power module
back into the print server and continue to hold down the test button
seconds. Any user-configured settings will be erased.
button for about five
When the procedure is done, the print server responds exactly like it was fresh from the factory.
©2000, 2001 Hewlett-Packard Company
Configuring and managing the print server on
your network
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
This section introduces the tools you can use to configure and manage your print server, and the
protocols you can set up.
●
●
●
●
Basic configuration, as part of the installation process
Changing and managing the configuration
List of protocols for printing and managing
Some useful techniques:
❍ Printing a configuration page
❍ Setting a new IP address
❍ Resetting to factory-default settings
Easiest basic configuration
●
●
Set up each Macintosh running MacOS (8.6 or later). Read the Jetdirect CD-ROM on a
Macintosh system, select the file Network Printing.htm, and follow the instructions for
setting up network printing.
Set up each Windows computer for printing on the networked printer by using the HP Install
Network Printer Wizard.
This basic procedure involves installing printer drivers and other software, configuring network
parameters, and setting up the print path. You will use the installation software on either the CDROM supplied with your printer or on the HP Jetdirect CD-ROM supplied with your print server,
depending on your printer model. This is explained in the software instructions on your Quick
Start Guide poster—supplied with your print server—or see
http://www.hp.com/support/network-printer-CD.
To use the wizard to install the networked printer on this computer, return to the initial screen
for this CD, select the [Install] button, and follow the instructions there. Help is included. When
finished there, this computer is ready to use the printer.
After using the wizard, you can use the additional tools listed below to make configuration
changes and additions and to monitor the printer.
Note: Making network address changes might break the print path set up by the wizard.
Reference for changing and managing configuration
Your comprehensive reference is the HP Jetdirect Administrator’s Guide. You will find the following
among the topics listed in its contents panel:
●
Security features
LPD printing
FTP printing
Other software tools (for a variety of operating environments)
●
Embedded web server:
●
●
●
Each Jetdirect print server contains an embedded web server, a tool for configuring and
managing the print server. This acts like a small web site that allows you to configure various
parameters of the print server, such as an IP or IPX address. In addition, a simple network
scanning facility, sometimes called “Web Scan”, is available through the embedded web server if
your print server is attached to a supported MFP (multifunction peripheral) or All-in-One device.
Refer to the section in the Jetdirect Administrator’s Guide on the embedded web server.
You use your standard web browser for access to the embedded web server’s functions. Open
your browser and enter the print server’s IP address as the URL. (Most browsers will take a
simple IP address; if yours doesn’t, insert http:// before the IP address.) If you don’t know
your print server’s IP address, print a configuration page—the IP address will be listed in the
TCP/IP section.
The embedded web server’s screens should be reasonably self-explanatory, and a little
exploration will probably show you what you need to know. (For full details, refer to the Jetdirect
Administrator’s Guide.) All entries show the current values of the print server’s parameters, and
you can change those values by entering new ones (if your network administrator has allowed full
access to them). Note that if you change the print server’s IP address, you will lose the connection
to the print server. You can reconnect by pointing your browser at the new IP address.
Protocols
The following protocols, and protocol-specific configurations and tools, are supported by the print server.
Use the HP Jetdirect Administrator’s Guide as your reference for protocols.
●
TCP/IP:
❍
❍
❍
❍
❍
DHCP: a tool for autoconfiguration
BOOTP: a tool for autoconfiguration
TFTP: a tool for extended autoconfiguration
RARP: a tool on some systems for configuring an IP address
Telnet: a tool for configuration and monitoring the print server
●
●
●
●
❍ Moving the print server to another IP network
LPD (line printer daemon) printing
FTP printing [for 310x only, not for 175x]
IPP printing [for 310x only, not for 175x]
IPX/SPX (In most cases, parameters do not need to be set on the print server.)
Note: The print server supports both IPX/SPX direct mode (peer-to-peer) and [for 310x only,
not for 175x] IPX/SPX in client/server mode with Novell NetWare servers.
●
●
●
DLC/LLC: [for 310x only, not for 175x] Can be enabled or disabled; otherwise there are no
parameters to set on the Jetdirect module.
AppleTalk: Printer Name and Printer Zone parameters can be set up using the HP LaserJet
Utility for MacOS.
SNMP: (Simple Network Management Protocol) used with your configuration and
management tools. The HP-Jetdirect-specific MIB (Management Information Base) is MIB-II
compliant; it is available upon request to HP support.
©2000, 2001, 2002 Hewlett-Packard Company
Some Useful Techniques
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
●
●
●
Printing a configuration page
Setting a new IP address
Resetting to factory-default settings
Printing a configuration page:
Briefly press and release the test button
emerge from the attached printer.
on the rear end of the print server. The page should soon
Interpreting the configuration page and diagnosing problems
Setting a new IP address:
The procedure depends on whether you are changing the address to one on the same network or on
another network (and need to ensure the address doesn’t conflict on the new network).
●
If you are changing to an address on the same IP network:
1. Open your browser and enter the print server’s current IP address as the URL. (You may
need to precede it with http://). If you don’t know the current IP address, find it by
printing a configuration page.
2. Click on the Networking tab in the page that then appears in the browser.
3. On the Networking page, make sure that TCP/IP is selected.
4. Set the IP Configuration Method to Manual.
5. Enter the new IP address the the IP Address box.
6. Since you will lose your connection to the embedded web server when you change the
address, you can re-establish the connection by entering the new IP address in your
browser’s URL field.
●
If you are moving the print server to another IP network:
1. First, do one of the following:
■ Change the IP address to one usable on the new network: (How to set the IP
address.) Verify the Subnet Mask and Default Gateway are usable with the new
network, or fix them.
■ Erase the current IP address and configure another address after you are
installed on the new network. (How to set the IP address.) Verify the Subnet
Mask and Default Gateway are usable with the new address, or fix them.
2. Then reset the print server to factory defaults.
3. Finally, do one of the following:
■ If the print server was configured using BOOTP or DHCP, edit the appropriate
system files with updated settings. If the current BOOTP server is not reachable,
you may need to locate and configure a different BOOTP server.
■ If the IP address and other parameters were manually set, then manually
reconfigure them. (How to set the IP address.) Verify the Subnet Mask and
Default Gateway.
Performing a cold reset (to factory defaults):
Once you configure the print server, the configuration settings are retained in memory unless you
manually reset them to factory defaults, as follows:
1. Unplug the power module from the back of the print server.
2. While holding down the test button
on the back of the print server, plug the power module
back into the print server and continue to hold down the test button
seconds. Any user-configured settings will be erased.
button for about five
©2000, 2001, 2002 Hewlett-Packard Company
Troubleshooting Overview
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The questions below will help you troubleshoot your print server quickly. Just answer each question in
turn. For each question:
●
●
●
If your answer is Yes, go on to the next question.
If your answer is No, there is a problem. Click on the No button for a procedure to solve the
problem. After you've solved the problem, the troubleshooting procedure may bring you back to
this page.
If you're not sure of the answer, or if you don't understand the question, click on the ??? button
for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server.
If you wish to change an answer, you can click on this Reset button to return the
page to its original state. (The Reset button stays inactive until you have clicked
on at least one No or ??? button.)
Please answer the questions below in the order listed.
Is your printer ON and ONLINE?
If Yes, continue with the next
question.
Is your print server’s USB light ON (solid
green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
green—either solidly on or flickering
irregularly?
If Yes, continue with the next
question.
Is one of the print server’s 10/100 link lights ON
(solid green)?
If Yes, continue with the next
question.
Can you print a Jetdirect configuration page?
Related topics:
Interpreting the configuration page
Interpreting the lights on the print server
Resetting the print server to factory defaults (cold reset)
©2000, 2001, 2002 Hewlett-Packard Company
ON and ONLINE?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The first step in troubleshooting your print server is to make sure that the attached printer is ready to
receive a print job from the print server. To do this, you check the printer's lights or control panel to see
whether it is ON and ONLINE.
If your printer’s power is switched on and the printer is ready to print, click on the Yes button
below to return to the Troubleshooting Overview page and continue with the next step in the
troubleshooting procedure.
If the printer is not ready to print, or if you are not sure what to look for, click on the No
button below to start evaluating the printer.
©2000, 2001 Hewlett-Packard Company
Is your printer ON and ONLINE?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Check the following items to make sure that your printer is online and ready to print.
●
●
●
Is the printer plugged in and switched on? Make sure that the printer is plugged in and
switched on. If your printer has a front panel display, it should not be blank. If you have checked
these items and the printer still shows no sign of being on, you may have a defective power cable,
power source, or printer.
Is the printer online? The ONLINE light should be lit. If it is not, press the appropriate key
(such as ON LINE or GO) to place the printer online. If your printer has a front panel display,
check that is says “Online” or “Ready”.
Is the FORM FEED light on? If your printer has a FORM FEED light and it is on, it may
indicate that a print job is waiting to be printed. Take the printer offline (if necessary), press the
FORM FEED key, and then put the printer back online. If a print job starts (or continues) to
print, wait for it to complete.
After looking through the list above and making any necessary changes, is your printer
online now?
©2000, 2001 Hewlett-Packard Company
Does your printer have a control panel display?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Is there a display panel on the front of your printer that provides messages about the printer’s status?
©2000, 2001 Hewlett-Packard Company
Check your printer manual.
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
There appears to be a printer error. Please refer to your printer manual for further information on how to
correct the error, or for information on how to contact Hewlett-Packard technical support if you can't
correct the error. (Note that your printer manual may be either printed on paper or stored electronically
on a CD-ROM.)
After you have resolved the printer error, if you still have problems connecting the printer to the network
you can restart this troubleshooting utility. Click on the button below to return to the beginning of
troubleshooting for the print server.
©2000, 2001 Hewlett-Packard Company
Does the control panel display on your printer
show an error message?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
©2000, 2001 Hewlett-Packard Company
Check your printer manual.
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
There appears to be a printer error. If the printer is still not online and does not show an error message
on the control panel display, please refer to your printer manual for further information on how to
correct the error, or for information on how to contact Hewlett-Packard technical support if you can't
correct the error. (Note that your printer manual may be either printed on paper or stored electronically
on a CD-ROM.)
After you have resolved the printer error, if you still have problems connecting the printer to the network
you can restart this troubleshooting utility. Click on the button below to return to the beginning of
troubleshooting for the print server.
©2000, 2001 Hewlett-Packard Company
Check your printer manual.
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Please refer to your printer manual for further information on what the error means and how to correct
it. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)
After you have resolved the printer error, if you still have problems connecting the printer to the network
you can restart this troubleshooting utility. Click on the button below to return to the beginning of
troubleshooting for the print server.
©2000, 2001 Hewlett-Packard Company
Troubleshooting Overview
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The questions below will help you troubleshoot your print server quickly. Just answer each question in
turn. For each question:
●
●
●
If your answer is Yes, go on to the next question.
If your answer is No, there is a problem. Click on the No button for a procedure to solve the
problem. After you've solved the problem, the troubleshooting procedure may bring you back to
this page.
If you're not sure of the answer, or if you don't understand the question, click on the ??? button
for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server.
If you wish to change an answer, you can click on this Reset button to return the
page to its original state. (The Reset button stays inactive until you have clicked
on at least one No or ??? button.)
Please answer the questions below in the order listed.
Is your printer ON and ONLINE?
If Yes, continue with the next
question.
Is your print server’s USB light ON (solid
green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
green—either solidly on or flickering
irregularly?
If Yes, continue with the next
question.
Is one of the print server’s 10/100 link lights ON
(solid green)?
If Yes, continue with the next
question.
Can you print a Jetdirect configuration page?
Related topics:
Interpreting the configuration page
Interpreting the lights on the print server
Resetting the print server to factory defaults (cold reset)
©2000, 2001, 2002 Hewlett-Packard Company
USB OK? (USB light ON solid green?)
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The print server connects to its printer via a USB cable. If the USB connection is working correctly, the
USB light on the print server will be ON solid green (bright green in color and glowing continuously, not
blinking). If the USB connection is not working correctly, the USB
blinking amber.
light may be off, blinking green, or
light is ON solid green, click on the Yes button below to return to
If your print server’s USB
the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure.
light is not ON solid green, or if you are not sure what to look
If your print server’s USB
for, click on the No button below to start evaluating the USB connection. Clicking the No button will also
give you information on where to find the USB
cable looks like.
light, what it looks like, and what the correct USB
©2000, 2001 Hewlett-Packard Company
Is the USB light ON solid green?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
USB port
USB
light
light on your print server. It should be ON solid green (bright green in color and
Check the USB
glowing continuously, not blinking). If it is not ON solid green, please follow the troubleshooting steps
below.
1. Make sure that you have a USB cable connected between your printer and the USB port on the
print server. It should be a standard USB A-to-B cable, like this:
to print server
to printer
Note that the print server does not support parallel-to-USB converters (for connecting a parallel
printer to a USB host) -- it works with USB printers only. Make sure that the cable is connected
firmly to both the printer and the print server.
2. Check that both the printer and the print server are powered on.
After checking the items above and making any necessary changes, is the USB
now ON solid green?
light
©2000, 2001 Hewlett-Packard Company
What is the state of the USB light?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The behavior of the USB
light indicates the status of the USB connection. If the USB
print server is not ON solid green, find its state in the list below and click on it to continue
troubleshooting.
light on your
OFF
Blinking green
Blinking amber
©2000, 2001 Hewlett-Packard Company
USB light OFF
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the USB
light is OFF, it means that the print server’s USB connection is not operational. This is OK
before the print server finishes starting up (whether or not a USB cable is attached). If the light remains
OFF after startup, then the print server may be faulty.
Please restart the print server by detaching the power cable and re-attaching it. Wait for the
power/status
Is the USB
light to stop blinking (when the self-test finishes).
light now ON solid green?
If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next
step of the troubleshooting procedure.
If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click
on the No button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
USB light blinking green
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the USB
light is blinking green, it indicates that the print server has detected a good connection to a
valid USB device, but the print server does not support the device. For example, this would happen if you
connected a USB digital camera to the print server.
This is not a fault, but rather an incompatibility between the print server and the connected device. The
print server supports only USB printers (including USB multifunction printers and All-in-One devices). It
does not support non-printer USB devices, nor does it support USB cable extenders, USB-to-parallel
converters, or USB hubs.
Please check that your print server is connected to a USB printer. If your printer is not a USB printer, you
will need to substitute a USB printer or use a different model of HP Jetdirect print server (for instance,
one suitable for use with parallel printers).
Is the USB
light now ON solid green?
If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next
step of the troubleshooting procedure.
If no, but you are connected to a USB printer, your print server has a problem that requires assistance
from HP Jetdirect technical support; click on the No button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
USB light blinking amber
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the USB
light is blinking amber, there might be a hardware fault (for example, a short-circuit,
faulty cable, or a printer drawing too much power).
To verify, disconnect the USB cable at the print server. Switch on the printer if it is off. Power cycle the
print server (unplug it and plug it back in). Then reconnect the USB cable. If the USB
green and steady, then no problem remains.
light is now
light is still blinking amber, then there may be a faulty component. Try these
Otherwise, if the USB
steps to determine which component might be causing the problem:
●
Detach the USB cable and power cycle the print server (unplug it and plug it back in). If the USB
●
light is green and steady, then the print server is OK. If it is blinking amber, then the print
server is faulty.
Try reconnecting the USB cable to the print server only, and power cycle the print server (unplug
light is green and steady, then the cable is also OK. If it is
it and plug it back in). If the USB
blinking amber, then the cable may be faulty.
●
Power cycle the printer and reconnect the USB cable to the printer. If the USB
light is green
and steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty.
Is the USB
light now ON solid green?
If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next
step of the troubleshooting procedure.
If no, you may need to replace the component indicated at fault. If the fault is with the print server or the
USB cable (provided with the print server), get assistance from HP Jetdirect technical support; click on
the No button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
Troubleshooting Overview
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The questions below will help you troubleshoot your print server quickly. Just answer each question in
turn. For each question:
●
●
●
If your answer is Yes, go on to the next question.
If your answer is No, there is a problem. Click on the No button for a procedure to solve the
problem. After you've solved the problem, the troubleshooting procedure may bring you back to
this page.
If you're not sure of the answer, or if you don't understand the question, click on the ??? button
for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server.
If you wish to change an answer, you can click on this Reset button to return the
page to its original state. (The Reset button stays inactive until you have clicked
on at least one No or ??? button.)
Please answer the questions below in the order listed.
Is your printer ON and ONLINE?
If Yes, continue with the next
question.
Is your print server’s USB light ON (solid
green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
green—either solidly on or flickering
irregularly?
If Yes, continue with the next
question.
Is one of the print server’s 10/100 link lights ON
(solid green)?
If Yes, continue with the next
question.
Can you print a Jetdirect configuration page?
Related topics:
Interpreting the configuration page
Interpreting the lights on the print server
Resetting the print server to factory defaults (cold reset)
©2000, 2001, 2002 Hewlett-Packard Company
Power/Status OK?
(Power/Status light ON solid green or flickering
irregularly?)
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The power/status
light provides information on the state of the print server’s power connection and
light
on its physical connection to the network. If connections are working correctly, the power/status
should be ON, bright green in color and either glowing continuously or flickering irregularly—but not
blinking in a regular pattern. If the connections are not working correctly, the Power/Status light may be
off, regularly blinking green, or regularly blinking amber.
light is ON solid or flickering irregularly, click on the
If your print server’s power/status
Yes button below to return to the Troubleshooting Overview page and continue with the next step in the
troubleshooting procedure.
light is blinking regularly, or if you are not sure
If your print server’s power/status
what to look for, click on the No button below to start evaluating the status of the print server. Clicking
the No button will also give you information on where to find the power/status
like, and what the correct power connection looks like.
light, what it looks
©2000, 2001, 2002 Hewlett-Packard Company
Is the Power/Status light ON green—either
solidly on or flickering irregularly?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
power/status
light
power receptacle
Check the power/status
light on your print server. It should be ON, bright green in color and either
glowing continuously or flickering irregularly—but not blinking in a regular pattern. If it is not ON solid
green (that is, either off or regularly blinking amber or green), please follow the troubleshooting steps
below.
For all of the steps below, note that when you first apply power to a normally operating print server, the
light will slowly blink green for several seconds during self-test, and then go ON solid
power/status
green when the unit is ready for operation. When it has network traffic it flickers green, irregularly with
the traffic.
1. Check that the Jetdirect power module is plugged into a suitable power source (typically a wall
outlet), and that the power connector is plugged into the print server.
Note: The power module shown below is the North American version. The plug pattern may be
different in other countries/regions of the world.
typical power module (to
power source)
power connector (to print
server)
2. If necessary, try plugging the power module into a different power source.
3. Try a different power module/cable if one is available.
After checking the items above and making any necessary changes, is the Power/Status
light now ON green—either solidly on or flickering irregularly?
©2000, 2001, 2002 Hewlett-Packard Company
What is the state of the Power/Status light?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The behavior of the power/status
light indicates the status of the print server’s power connection and
light on your print server is not ON, bright
its physical connection to the network. If the power/status
green in color and either glowing continuously or flickering irregularly, then find its state in the list below
and click on it to continue troubleshooting.
OFF
Blinking green regularly
Blinking amber regularly
©2000, 2001, 2002 Hewlett-Packard Company
Power/Status light OFF
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the power/status
light is OFF, your power module may be faulty. Fixing this fault requires
assistance from HP Jetdirect technical support; click on the button below for information on contacting
HP.
©2000, 2001 Hewlett-Packard Company
Power/Status light blinking green regularly
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The power/status
light should be either ON solid green (to indicate that print server power is OK and
that the network cable is connected properly to the print server), or irregularly flickering green (to
indicate network traffic as well). If the power/status
try the steps below and make changes as necessary.
light is blinking green in a regular pattern, please
1. Make sure that the network cable is connected securely to the print server.
network cable
2. Check that the network cable is plugged securely into the hub/switch/router, and that the
connection is set to the correct network speed.
3. Check that the LINK light is ON for the port on the hub/switch/router to which the print server is
connected.
4. Your network cable may be faulty. Try a different cable.
5. If the light still does not come on, try a different port on the hub/switch/router.
Is the power/status
light now either glowing continuously or flickering irregularly?
If yes, click the Yes button to return to the Troubleshooting Overview page and continue with the next
step of the troubleshooting procedure. If no, your print server has a problem that requires assistance
from HP Jetdirect technical support; click on the No button for information on contacting HP.
©2000, 2001, 2002 Hewlett-Packard Company
Power/Status light blinking amber
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Your print server has developed a fault. Fixing this fault requires assistance from HP Jetdirect technical
support; click the Contact HP button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
Troubleshooting Overview
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The questions below will help you troubleshoot your print server quickly. Just answer each question in
turn. For each question:
●
●
●
If your answer is Yes, go on to the next question.
If your answer is No, there is a problem. Click on the No button for a procedure to solve the
problem. After you've solved the problem, the troubleshooting procedure may bring you back to
this page.
If you're not sure of the answer, or if you don't understand the question, click on the ??? button
for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server.
If you wish to change an answer, you can click on this Reset button to return the
page to its original state. (The Reset button stays inactive until you have clicked
on at least one No or ??? button.)
Please answer the questions below in the order listed.
Is your printer ON and ONLINE?
If Yes, continue with the next
question.
Is your print server’s USB light ON (solid
green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
(solid green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
green—either solidly on or flickering
irregularly?
If Yes, continue with the next
question.
Can you print a Jetdirect configuration page?
Related topics:
Interpreting the configuration page
Interpreting the lights on the print server
Resetting the print server to factory defaults (cold reset)
©2000, 2001, 2002 Hewlett-Packard Company
10/100 link OK?
(10 light or 100 light ON solid green?)
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The link lights -- the 10 light and the 100 light -- indicate whether the print server can initiate a network
link at the right speed with your hub, switch, or router. One of the link lights -- either the 10 light or the
100 light -- should be ON solid green (bright green in color and glowing continuously, not blinking) to
indicate a valid link with the hub/switch/router. If there is not a valid link, then both the 10 and 100
lights will be off.
If one of the print server’s link lights is ON solid green, click on the Yes button below to return to
the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure.
If neither of the print server’s link lights is ON solid green, or if you are not sure what to
look for, click on the No button below to start evaluating the link status of the print server. Clicking the
No button will also give you information on where to find the link lights, what they look like, and what
the correct network connection looks like.
©2000, 2001 Hewlett-Packard Company
Is one of the link lights ON (solid green)?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
10 light 100 light
Check the link lights on your print server; these lights are built into the network connector. One of the
link lights -- either the 10 light or the 100 light, but not both -- should be ON solid green, to indicate a
valid network connection.
Is either the 10 light or the 100 light ON solid green?
©2000, 2001 Hewlett-Packard Company
Link lights OFF
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Try the steps below and make any necessary corrections.
1. Make sure that the network cable is connected securely to the print server.
network cable
2. Check that the network cable is plugged securely into the hub/switch/router, and that the
connection is set to the correct network speed. (If your hub/switch/router is set to configure its
link speed automatically, try to configure it manually for 10 Mbps or 100 Mbps only. After
changing this setting, you may need to cycle power to the print server -- unplug the print server's
power cable and then plug it in again.)
3. Check that the LINK light is ON for the port on the hub/switch/router to which the print server is
connected.
4. Your network cable may be faulty. Try a different cable.
5. If the light still does not come on, try a different port on the hub/switch/router.
Did these steps turn ON one of the link lights?
If yes, click on the Yes button to continue the troubleshooting procedure.
If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click
on the No button for a list of technical support telephone numbers.
©2000, 2001 Hewlett-Packard Company
Check the print server’s I/O status.
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Check the I/O status of the print server by following these steps:
1. Print a Jetdirect configuration page. To print the page, press the test button
server.
on the print
test button
If the configuration page does not print or is unreadable, click here for help in getting it to print.
2. On the configuration page, check that the print server reports its status as “I/O Card Ready”. The
Status entry is the first entry in the General Information section, in the upper left portion of the
page.
Status entry
Does the page indicate “I/O Card Ready”?
©2000, 2001 Hewlett-Packard Company
I/O card not ready
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Check the following items to see whether you can correct the “I/O Card Not Ready” situation. (If you have
already performed these steps earlier in the troubleshooting process, you can skip them and go directly to
answering the question at the end of the steps.)
1. Make sure that the network cable is connected securely to the print server.
network cable
2. Check that the network cable is plugged securely into the hub/switch/router, and that the
connection is set to the correct network speed.
3. Check that the LINK light is ON for the port on the hub/switch/router to which the print server is
connected.
4. Your network cable may be faulty. Try a different cable.
5. If the light still does not come on, try a different port on the hub/switch/router.
If you made any changes, please print another configuration page. Does the page show
“I/O Card Ready” now?
©2000, 2001 Hewlett-Packard Company
Error messages
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If your configuration page shows a status of “I/O Card Not Ready”, you will see a specific error message
just below the status line. This error message indicates what is preventing the print server from
functioning correctly.
From the list below, please click on the error message that you see on the configuration page. This will
take you to a fuller explanation of the error.
●
●
●
●
●
03 LAN Error: EXTERNAL LOOPBACK
08 LAN Error: INFINITE DEFERRAL
11 LAN Error: RETRY FAULTS
12 LAN Error: NO LINKBEAT
Other Error: If the error that you see on the configuration page is not listed above, your problem
requires assistance from HP Jetdirect technical support. Click on this entry for information on
contacting HP.
©2000, 2001 Hewlett-Packard Company
03 LAN Error: EXTERNAL LOOPBACK
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The print server is incorrectly connected to the network or is defective.
Make sure that your print server is correctly attached to your network. In addition, check all other cabling
and connectors.
For help in correcting this error, please check your print server documentation (the welcome mat or the
User's Guide on the Jetdirect CD-ROM), or contact HP Jetdirect technical support. Click on the button
below for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
08 LAN Error: INFINITE DEFERRAL
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
There is a network congestion problem.
For help in correcting this error, please check your print server documentation or contact HP Jetdirect
technical support. Click on the button below for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
11 LAN Error: RETRY FAULTS
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
There is a problem with your network cabling or with your external network configuration.
Verify that your hub/switch/router port is operating correctly.
For help in correcting this error, please check your print server documentation or contact HP Jetdirect
technical support. Click on the button below information on contacting HP.
©2000, 2001 Hewlett-Packard Company
12 LAN Error: NO LINKBEAT
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
When the print server is connected to a 10/100 Base-TX port, this message is displayed if the Link Beat
signal is not sensed.
Check the network cable, and verify that the hub/switch/router is providing Link Beat.
For help in correcting this error, please check your print server documentation or contact HP Jetdirect
technical support. Click on the button below for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
Print server OK
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
At this point in the troubleshooting procedure, it appears that:
●
●
●
your print server hardware is functioning correctly
your physical network connection is functioning correctly
the print server and the printer are connected correctly
Click on the Continue button below to return to the Troubleshooting Overview page and continue with
the next step of the troubleshooting procedure.
©2000, 2001 Hewlett-Packard Company
Configuration page does not print,
or is unreadable
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the configuration page does not print, try these steps.
If the configuration page prints but is unreadable, skip to step 4.
1. Make sure your printer is connected to your print server by a USB A-to-B cable. (This is the
standard USB cable.)
to print server
to printer
Note that the Jetdirect print server does not support parallel-to-USB converters (for connecting a
parallel printer to a USB host) -- it works with USB printers only. Make sure that the cable is
connected firmly to both the printer and the print server. Fully inserting the plug takes more
force than most USB connections.
2. Make sure that the printer and the print server are powered on.
3. Make sure that the printer is Online or Ready.
4. You can check whether the print server is sending the page in a printer language (PDL) that the
printer supports. If the PDL is not supported by the printer, the page will not print or will be
unreadable if it does print.
By default, the print server is configured to determine the appropriate printer language
automatically. It is possible that the print server is not able to determine automatically which
language it should use for your printer.
You can cycle through the 4 printer languages using the following procedure:
a. Press and hold the print server’s test
button.
After about 3 seconds, the power/status LED
button until the power/status LED
changes to amber. Continue to hold the
is flashing green. Then release the button.
button once again to request the configuration page
b. Briefly press and release the test
in the next language.
c. Verify that a readable page is printed. Repeat these steps up to four times if necessary to
receive a configuration page you can read.
If you still cannot read the page, refer to your printer documentation to find out which of the
following 4 printer languages are supported by your printer:
❍
❍
❍
❍
ASCII
PCL
PostScript
HP/GL-2
5. If you cannot read the language printed on the page and you could read English, French, Italian,
German, or Spanish, you can request the configuration page be printed in those 5 languages:
button three times and on the third press, hold it for two seconds.
Press the print server’s test
A page for each of the 5 languages will emerge from the printer.
once, briefly) is
Note: the language printed on the page by default (when you press test
either determined by the control panel settings for the printer, or if that is not supported, English
is used.
6. It may be necessary to re-initialize the connection between the printer and the print server by
cycling power on the print server. (Unplug the power cable from the print server; then plug it
back in.) Do this with the printer switched ON.
Can you now print a readable Jetdirect configuration page?
If yes, click on the Yes button. This returns you to the page in the troubleshooting procedure where you
check the I/O status of the print server. Continue with step 2 on that page.
If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click
on the No button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
Troubleshooting Overview
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The questions below will help you troubleshoot your print server quickly. Just answer each question in
turn. For each question:
●
●
●
If your answer is Yes, go on to the next question.
If your answer is No, there is a problem. Click on the No button for a procedure to solve the
problem. After you've solved the problem, the troubleshooting procedure may bring you back to
this page.
If you're not sure of the answer, or if you don't understand the question, click on the ??? button
for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server.
If you wish to change an answer, you can click on this Reset button to return the
page to its original state. (The Reset button stays inactive until you have clicked
on at least one No or ??? button.)
Please answer the questions below in the order listed.
Is your printer ON and ONLINE?
If Yes, continue with the next
question.
Is your print server’s USB light ON (solid
green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
(solid green)?
If Yes, continue with the next
question.
Is your print server’s Power/Status light ON
green—either solidly on or flickering
irregularly?
If Yes, continue with the next
question.
Can you print a Jetdirect configuration page?
Related topics:
Interpreting the configuration page
Interpreting the lights on the print server
Resetting the print server to factory defaults (cold reset)
©2000, 2001, 2002 Hewlett-Packard Company
Configuration page prints?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The Jetdirect configuration page is a page that the print server sends to the attached printer, both as a
test of the connection between the print server and the printer, and as an display of the status of the print
server’s functions.
If you are able to print a Jetdirect configuration page on your printer, click on the Yes button below to
continue with the troubleshooting procedure. This takes you to information about interpreting the results
contained on the configuration page.
If you are not able to print a readable Jetdirect configuration page on your printer, or if you don't know
how to print one, click on the No button below to start evaluating the print server's ability to print a
configuration page. Clicking on the No button will also give you information on how to print a test page.
©2000, 2001 Hewlett-Packard Company
Can you print a Jetdirect configuration page?
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
To print a configuration page, press the test button
on the print server.
test button
A configuration page should print on the connected printer. This page displays information about the
print server hardware, the firmware version, the hardware (MAC) address, the connected printer,
network connectivity, network traffic, and network protocols.
Did the configuration page print successfully? (If the configuration page printed but is
unreadable, click on the No button.)
©2000, 2001 Hewlett-Packard Company
Configuration page does not print, or is
unreadable.
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
If the configuration page does not print successfully, try the steps below. If the page prints but is
unreadable, note step 4 particularly.
1. Make sure your printer is connected to your print server by a USB A-to-B cable. (This is the
standard USB cable.)
to print server
to printer
Note that the print server does not support parallel-to-USB converters (for connecting a parallel
printer to a USB host) -- it works with USB printers only. Make sure that the cable is connected
firmly to both the printer and the print server.
2. Make sure that the printer and the print server are powered on.
3. Make sure that the printer is Online or Ready.
4. You can check whether the print server is sending the page in a printer language (PDL) that the
printer supports. If the PDL is not supported by the printer, the page will not print or will be
unreadable if it does print.
By default, the print server is configured to determine the appropriate printer language
automatically. It is possible that the print server is not able to determine automatically which
language it should use for your printer.
You can cycle through the 4 printer languages using the following procedure:
a. Press and hold the print server’s test
button.
After about 3 seconds, the power/status LED
button until the power/status LED
changes to amber. Continue to hold the
is flashing green. Then release the button.
button once again to request the configuration page
b. Briefly press and release the test
in the next language.
c. Verify that a readable page is printed. Repeat these steps up to four times if necessary to
receive a configuration page you can read.
If you still cannot read the page, refer to your printer documentation to find out which of the
following 4 printer languages are supported by your printer:
❍
❍
❍
❍
ASCII
PCL
PostScript
HP/GL-2
5. If you cannot read the language printed on the page and you could read English, French, Italian,
German, or Spanish, you can request the configuration page be printed in those 5 languages:
button three times and on the third press, hold it for two seconds.
Press the print server’s test
A page for each of the 5 languages will emerge from the printer.
once, briefly) is
Note: the language printed on the page by default (when you press test
either determined by the control panel settings for the printer, or if that is not supported, English
is used.
6. It may be necessary to re-initialize the connection between the printer and the print server by
cycling power on the print server. (Unplug the power cable from the print server; then plug it
back in.) Do this with the printer switched ON.
Can you now print a readable Jetdirect configuration page?
If yes, click on the Yes button for information on interpreting the configuration page.
If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click
on the No button for information on contacting HP.
©2000, 2001 Hewlett-Packard Company
Interpreting the configuration page
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
The configuration page (also called a self-test page or configuration plot) for a print server displays
messages, network statistics, and status for the print server. To print a configuration page, press the test
button on the print server. (For trouble, click here.)
An HP Jetdirect configuration page can also be viewed over the network from a management utility (such
as HP Web Jetadmin), or by accessing the embedded web server on the HP Jetdirect print server.
Below is a sample for the 310x print server. The page for the 175x is similar; a few sections do not apply.
●
●
For a general description of a section, just click on any section of the configuration page below.
For a specific description of each entry on your page, see the HP Jetdirect Administrator’s Guide.
Find the HP Jetdirect Configuration Page topic in its contents panel.
General Jetdirect Information
Provides general print server status and identification information.
USB Port Information
Provides the USB printer class descriptors for the device connected to the port.
Security Settings
Provides the current values for various security and access control parameters for the print server.
Network Statistics
Provides the current values for various network parameters monitored by the print server.
TCP/IP Protocol Information
Provides the current status and parameter values for the TCP/IP network protocols.
IPX/SPX Protocol Information
Provides the current status and parameter values for the IPX/SPX network protocols.
Novell/NetWare Protocol Information
Provides the current status and parameter values for the Novell NetWare network protocol. This section
appears only for the 310x.
AppleTalk Protocol Information
Provides the current status and parameter values for the AppleTalk network protocols.
DLC/LLC Protocol Information
Provides the current status and parameter values for the DLC/LLC network protocol. This section appears
only for the 310x.
End of troubleshooting
If you have not been able to correct your print server problem using this troubleshooting procedure, you
will need to contact HP technical support for further assistance. Click on the button below for details.
©2000, 2001, 2002 Hewlett-Packard Company
Browse HP
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
Getting support:
●
●
●
Telephone support
WWW: HP Web support pages
HP forums
Call HP: HP support by phone
Highly trained technicians are ready to take your call.
Note: Telephone fees are the responsibility of the caller. Rates may vary. Contact your
local telephone company for current rates.
For the most up-to-date HP support telephone numbers worldwide, visit Customer Support
(http://www.hp.com/cpso-support/guide/psd/expectations.html) to access a list of regional telephone
numbers.
In the USA, the support telephone number for HP Jetdirect products is: 208-323-2551.
WWW: HP support online
Our support pages on the HP Web site www.hp.com/support/net_printing are a collection of information
to help solve your issues and answer your questions about your HP Jetdirect print server, 24 hours a day,
7 days a week.
WWW: HP user forums
Go online, anytime, and you’ll also find helpful user forums—a great source of ideas and suggestions for
using your HP Jetdirect print server. You can access the user forum for network printing from
http://welcome.hp.com/country/us/eng/gateway_forums.htm. (These forums are presented in English
only.)
End of troubleshooting.
©2000, 2001, 2002 Hewlett-Packard Company
Getting Support and Service
HP Jetdirect Print Servers
●
●
●
Help-yourself troubleshooting
Getting support:
❍ Telephone support
❍ WWW: HP Web support pages
❍ HP forums
Getting warranty service
Help-yourself troubleshooting
Information to solve problems and get your print server working
Call HP: HP support by phone
Highly trained technicians are ready to take your call.
Note: Telephone fees are the responsibility of the caller. Rates may vary. Contact your
local telephone company for current rates.
For the most up-to-date HP support telephone numbers worldwide, visit Customer Support
(http://www.hp.com/cpso-support/guide/psd/expectations.html) to access a list of regional telephone
numbers.
In the USA, the support telephone number for HP Jetdirect products is: 208-323-2551.
WWW: HP support online
Our support pages on the HP Web site www.hp.com/support/net_printing are a collection of information
to help solve your issues and answer your questions about your HP Jetdirect print server, 24 hours a day,
7 days a week.
Also: Software, driver, and firmware image upgrades
WWW: HP user forums
Go online, anytime, and you’ll also find helpful user forums—a great source of ideas and suggestions for
using your HP Jetdirect print server. You can access the user forum for network printing from
http://welcome.hp.com/country/us/eng/gateway_forums.htm. (These forums are presented in English
only.)
Getting Warranty Service
Warranty service for HP Jetdirect 175x and 310x print servers
©2000, 2001, 2002 Hewlett-Packard Company
Software, Driver, and Firmware Image
Upgrades
HP Jetdirect Print Servers
Hewlett-Packard offers downloadable electronic upgrades for some HP Jetdirect print servers with
internal Flash memory. The electronic upgrades are available on the Web and various online services.
Current information about drivers, software versions, and HP Jetdirect firmware images are available
from the following:
World Wide Web
Access HP’s online support at http://www.hp.com/support/net_printing
America Online
Receive drivers and upgrades by downloading them to your computer from the
HP Forum.
HP Distribution
Center
Order drivers and upgrades for HP printers by calling the HP Distribution
Center at 805-257-5565 (USA only).
FTP Site
Download printer drivers and upgrades from HP's anonymous FTP site at
ftp://ftp.hp.com/pub/networking/software
©2000, 2001, 2002 Hewlett-Packard Company
Limited Global Warranty Statement and Service
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
●
●
●
Getting warranty service
Your warranty period
Limited Warranty Statement
HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENT
HP Product
Duration of
Warranty
HP Jetdirect 175x external print server/Internet Connector
One (1) year
for USB
HP Jetdirect 310x external print server/Internet Connector
Three (3) years
for USB
1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be
free from defects in materials and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the warranty period, HP will, at its
option, either repair or replace products that prove to be defective. Replacement products may be
either new or equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after
the date of purchase, for a period of NINETY (90) DAYS, due to defects in material and
workmanship when properly installed and used. If HP receives notice of such defects during the
NINETY (90) day period, HP will replace software that does not execute its programming
instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP
is unable, within a reasonable time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for
the product, or (e) improper site preparation or maintenance.
6. HP's limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you
receive may vary according to local standards. HP will not alter form, fit or function of the
product to make it operate in a country/region for which it was never intended to function for
legal or regulatory reasons.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not
allow limitations on the duration of an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to
province.
8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or
the actual amount paid for the product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are determined by a court of competent
jurisdiction to have been directly caused by a defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Local warranty statements
Australia and New Zealand
For consumer transactions in Australia and New Zealand: The warranty terms contained herein except to
the extent lawfully permitted, do not exclude, restrict, or modify and are in addition to the mandatory
statutory rights applicable to the sale of this product to you.
Argentina
Certificado de Garantía: vea el folleto de garantía que acompaña al paquete del producto.
México
Póliza de Garantía: vea el folleto de garantía que acompaña al paquete del producto.
Getting warranty service
For your records, please retain your original proof of purchase. Record the product number and serial
number. Your product number is on a label on the bottom of the print server, for example, “J6035B ”.
The serial number is on the same label.
Your authorized dealer
If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect print server to you.
Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.
HP support for warranty service
For warranty service on HP Jetdirect products, call HP support. See phone numbers or visit
http://www.hp.com/support/support_assistance. The HP support representative will help you with
troubleshooting, and advise you on warranty service. When calling, please have the following information
ready:
●
●
●
●
●
●
HP Jetdirect product you are calling about, for example, “J6035B”.
Model number of the product, for example, “Jetdirect 175X”.
Serial number of the product.
Complete description of the problem.
Proof of purchase of your product.
Your shipping address.
Service billing (out of warranty)
When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See
your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP
at (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment
information.
Service outside the USA
Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to
obtain information on prices, exchange unit availability, and instructions.
©2000, 2001, 2002 Hewlett-Packard Company
Specifications
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for USB
●
●
●
●
●
●
●
Networking specs
Physical specs
Environmental specs
Electrical specs
Electromagnetic specs
Safety statements
Regulatory statements
Supported networking
Physical
●
●
Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for:
❍ IEEE 802.3i 10Base-T (Ethernet)
❍ IEEE 802.3u 100Base-TX (Fast Ethernet)
Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test pulse) signals.
Supported network protocols
TCP/IP
[more]
FTP
direct
LPD
IPP
mode
printing
DLC/
LLC
IPX/SPX
Apple
direct Novell
mode NetWare EtherTalk
Microsoft Windows:
95, 98, Me
NT 4.0
175x,
310x
310x
310x
2000, XP
UNIX and Linux:
HP-UX 10.20, 11.x
310x
310x
310x
HP MPE iX
310x
—
—
Sun Solaris 2.5x, 2.6, 7, 8
(SPARCsystems only)
310x
310x
310x
—
310x
310x
310x
310x
310x
SCO UnixWare 7.x
OpenServer 5.x
—
310x
310x
SGI IRIX 6.x
—
310x
310x
Digital UNIX 4.x
—
310x
310x
Red Hat Linux 5.2
—
310x
—
Red Hat Linux 6.x, 7.x
—
310x
310x
SuSE Linux 6.x
—
310x
310x
SunOS 4.1.x
IBM AIX 3.2.5 & later
[requires software
from NOS vendor]
Novell: [more]
—
—
310x
310x
310x
—
175x,
310x
310x
NetWare 3.2
NetWare 4.2, 5.x, 6
NDPS
—
—
310x
310x
310x
310x
310x
310x
Apple:
Mac OS 8.6 & later
310x
310x
175x,310x
Artisoft LANtastic
310x
Any RFC1179-compliant
system
310x
May require
software
from NOS
or other
vendor
NOTES
Requires
software
from
NOS
vendor
Other network protocols supported
Telnet
175x,310x
Bootp/DHCP
175x,310x
WINS
175x,310x
HTTP
175x,310x
SLP
175x,310x
IGMP
175x,310x
iPrint
310x
NDS
310x
Bindery
310x
NCP
310x
SNMP v1, v2c
175x,310x
Advanced Security:
SNMP v3
310x
SSL/TLS (HTTPS) 310x
Physical specifications
Interfaces
Port
Specification
Network
See network specifications above.
USB
Female “A” connector, complies with USB version 1.1 specifications
Physical dimensions
With clip attached
Excluding any protrusions for connectors,
clips, and so on
Width
97 mm (3.8 in)
92 mm (3.6 in)
Length
129 mm (5.1 in)
129 mm (5.1 in)
Height
45 mm (1.8 in)
36 mm (1.4 in)
Weight
Weight
108 g (3.9 oz)
Environmental specifications
Operating environment
Storage environment
Temperature
0° C to 55° C
(32° F to 131° F)
–40° C to 70° C
(–40° F to 158° F)
Relative humidity
15% to 95%
at 40° C (104° F)
15% to 90%
at 65° C (149° F)
Altitude
4.6 km (15,000 ft)
4.6 km (15,000 ft)
Acoustic Noise: Not applicable
Electrical specifications
Power requirements
Print server
Power module
Input voltage
13 Vdc
See “input rating” for power modules below
Nominal output voltage
n/a
13 Vdc
Input current
140 mA @ 13 V
100 mA
Max. output current
n/a
300 mA
Frequency range
dc
50/60 Hz
Power consumption
1.8 W
1.2 W
Depends on particular power
module
Depends on particular power
module
Power modules
Countries/Regions
Part num.
Input rating
Output rating
Australia, New Zealand,
Argentina
0950-3172
240 Vac 50 Hz
13 Vdc @ 300 mA
0950-3358
240 Vac 50 Hz
13 Vdc @ 800 mA
0950-2806
220 Vac 50 Hz
13 Vdc @ 300 mA
0950-3347
220 Vac 50 Hz
13 Vdc @ 800 mA
0950-3170
230 Vac 50 Hz
13 Vdc @ 300 mA
0950-3349
230 Vac 50 Hz
13 Vdc @ 800 mA
China
Continental Europe
0950-3173
100 Vac 50 Hz
13 Vdc @ 300 mA
0950-3352
100 Vac 50 Hz
13 Vdc @ 800 mA
9100-5168
220–240 Vac 50 Hz
13 Vdc @ 625 mA
0950-3351
220 Vac 50 Hz
13 Vdc @ 800 mA
9100-5171
220–250 Vac 50 Hz
13 Vdc @ 625 mA
0950-3354
220–250 Vac 50 Hz
13 Vdc @ 800 mA
United Kingdom,
Singapore, Ireland,
Hong Kong SAR
0950-3171
220–240 Vac 50 Hz
13 Vdc @ 300 mA
0950-3350
220–240 Vac 50 Hz
13 Vdc @ 800 mA
USA, Canada, Latin
American, Taiwan
0950-3169
110–127 Vac 60 Hz
13 Vdc @ 300 mA
0950-3348
110–127 Vac 60 Hz
13 Vdc @ 800 mA
Japan
South Korea
South Africa, India
Note: If two parts are listed for one country/region, either part can be used regardless of output
rating.
USB: Downstream power supplied
Complies with USB 1.1 specifications
Electromagnetic specifications
Electromagnetic immunity
See the Declaration of Conformity.
Electromagnetic emissions
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USA: FCC part 15 Class B
Canada: ICES-003 (B)
Japan: VCCI Class 1, 2
Europe: CISPR-22/EN55022 Class B
Australia/New Zealand: AS/NZA 3548
Russia: GOST 292116
Taiwan: BSMI Class A
Safety statements
Product complies with:
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IEC 950: (1991)+A1, A2, A3, A4 / EN60950 (1992)+A1, A2, A3, A4, A11
UL 1950
CSA 950
NOM-019-SCIFI-1994, NOM-001-SCFI-1993
Regulatory statements
USA: FCC Class B Statement (U.S.A)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that my cause
undesired operation.
Declaration of Conformity
The Declaration of Conformity complies with ISO/IEC Guide 22 and EN45014. It identifies the product, manufacturer's name and
address, and applicable specifications recognized in the European community:
HP Jetdirect 175x external print server DOC
HP Jetdirect 310x external print server DOC
Australia
This equipment complies with Australian EMC requirements.
Canada
This equipment complies with Canadian EMC Class B requirements.
Japan: VCCI Class B
Korea: EMI
Taiwan: Class A
China: Chinese Safety Statement
See Chinese Safety Statement.
©2000, 2001, 2002 Hewlett-Packard Company
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
8000 Foothills Blvd.
Roseville, CA 95747-5677
U.S.A.
declares that the product:
Product Name:
JetDirect 175X External Print Server
Model Number: J6035A, J6035B
conforms to the following Product Specifications:
Safety: EN60950 (1992) +A1,A2,A3,A4,AII / IEC 950 (1991) +A1,A2,A3,A4
EN60825-1 (1994) / IEC 825-1 (1993), Class 1
GB 4943 (1995)
EMC:
EN 55022 (1998) / CISPR-22 (1997) Class B
GB 9254 (1988)
EN 55024 (1998)
IEC 61000-4-2 (1995); EN 61000-4-2 (1995)
IEC 61000-4-3 (1995); EN 61000-4-3 (1996)
IEC 61000-4-4 (1995); EN 61000-4-4 (1995)
IEC 61000-4-5 (1995); EN 61000-4-5 (1995)
IEC 61000-4-6 (1996); EN 61000-4-6 (1996)
IEC 61000-4-8 (1993); EN 61000-4-8 (1993)
IEC 61000-4-11 (1994); EN 61000-4-11 (1994)
EN61000-3-2 (1995)
EN61000-3-3 (1995)
FCC Title 47 CFR, Part 15 Class B
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage
Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE
marking accordingly.
This product was tested in a typical configurations with Hewlett-Packard Co. products.
Roseville, June 18, 2002
Jill
Stevenson,
Product
Regulations Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
8000 Foothills Blvd.
Roseville, CA 95747-5677
U.S.A.
declares that the product:
Product Name:
Model Number:
Product Options:
HP Jetdirect 310x
J6038A
All
conforms to the following Product Specifications:
Safety: EN60950 (1992) +A1,A2,A3,A4,AII / IEC 950 (1991) +A1,A2,A3,A4
EN60825-1 (1994) / IEC 825-1 (1993), Class 1 (Laser/LED)
GB 4943 (1995)
EMC:
EN 55022 (1998) / CISPR-22 (1997) Class B
GB 9254 (1988)
EN 55024 (1998)
IEC 61000-4-2 (1995); EN 61000-4-2 (1995)
IEC 61000-4-3 (1995); EN 61000-4-3 (1996)
IEC 61000-4-4 (1995); EN 61000-4-4 (1995)
IEC 61000-4-5 (1995); EN 61000-4-5 (1995)
IEC 61000-4-6 (1996); EN 61000-4-6 (1996)
IEC 61000-4-8 (1993); EN 61000-4-8 (1993)
IEC 61000-4-11 (1994); EN 61000-4-11 (1994)
IEC 61000-3-2:1995 / EN61000-3-2 (1995)+A14
IEC 61000-3-3:1994 / EN61000-3-3 (1995)
FCC Title 47 CFR, Part 15 Class B
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage
Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE
marking accordingly.
This product was tested in a typical configurations with Hewlett-Packard Co. products.
Roseville, June 18th, 2001
Mark Vigeant, Product Regulations Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).