Polycom Polycom SoundPoint IP 430 User guide

SoundPoint® IP 430 SIP
User Guide
SoundPoint® IP 430 SIP 2.2
USER GUIDE
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1
2
4
7
*
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5
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ail
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isturb
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July, 2007
Contents
Introduction....................................................... 1
Parts List........................................................... 1
Installing SoundPoint® IP 430 SIP.......................... 2
Connecting Network and Power Source....................................... 2
Connecting the Handset and Optional Headset............................. 3
Attaching the Base.................................................................... 3
Features............................................................ 5
Key Descriptions................................................. 6
Using SoundPoint® IP 430 SIP............................... 7
Placing a Call........................................................................... 7
Answering a Call...................................................................... 8
Call Hold and Resume............................................................... 8
Multiple Calls on Hold............................................................... 8
Microphone Mute...................................................................... 8
General Key Use....................................................................... 9
Local Conferencing.................................................................... 9
Splitting a Conference............................................................... 9
Transferring a Call................................................................... 10
Call Timer............................................................................... 10
Ending a Call......................................................................... 10
Redial.................................................................................... 10
Call Forwarding...................................................................... 11
Volume Adjustment.................................................................. 11
Do Not Disturb........................................................................ 11
Time and Date........................................................................ 12
Headset Memory Mode........................................................... 12
Display Contrast...................................................................... 12
Ring Type............................................................................... 13
Call Lists................................................................................. 13
Contact Directory.................................................................... 13
Speed Dial............................................................................. 14
Multiple Lines.......................................................................... 15
Multiple Keys per Line.............................................................. 15
Multiple Call Appearances....................................................... 16
Shared Lines........................................................................... 17
Voice Mail . ........................................................................... 17
Distinctive Ringing / Call Treatment........................................... 18
Multilingual Support (Localization)............................................. 18
Phone Reboot......................................................................... 19
Optional Features............................................. 19
Text Messaging....................................................................... 19
Presence / Status / Buddy Lists................................................. 20
Troubleshooting................................................ 22
Safety and Compliance....................................... 23
Part 15 Rules.......................................................................... 23
Class B Digital Device or Peripheral........................................... 23
Modifications.......................................................................... 24
Installation Instructions............................................................. 24
Plug Acts as Disconnect Device................................................. 24
Industry Canada (IC)............................................................... 24
CE & VCCI Mark..................................................................... 24
Polycom Limited Warranty
and Limitation Liability...................................... 24
Exclusions........................................................ 25
Warranty Exclusive............................................ 25
Service Agreements........................................... 25
Limitations of Liability....................................... 26
Disclaimer........................................................ 26
Governing Law................................................. 26
Copyright Notice............................................... 26
Introduction
Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your SoundPoint® IP 430 SIP
phone. As well, be sure to read the Parts
List, and the Safety Notices section in this
guide before you set up the SoundPoint®
IP 430 SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 430 SIP
Power Adapter
Handset & Handset Cord
Phone Base
Network Cable
(Not shown: Country-specific
AC cord provided)
Quick Start Guide
Installing SoundPoint® IP 430 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 430 SIP phone. If you require
additional information or assistance with
your new phone, please contact your system administrator.
The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance information that your system administrator should
review. It can also be found at www.
polycom.com.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable between the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the power
adapter to the DC 24V jack marked on the
phone. Connect the country-specific AC
cord to the power adapter.
Network Port
Power Adapter
(24V DC)
Optional PC
Connection
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power option. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.
IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan)
Optional PC
Connection
Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.
(Optional)
For information on headsets,
please visit www.polycom.com
and choose the Support link.
Attaching the Base
The base unit can be attached to the SoundPoint® IP 430 in one of two ways:
Deskmount Method
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
Wallmount Method
1. Place all cords in the recessed area
above the modular jacks as shown in
previous example.
2. On the back of the phone, remove
the key located behind the hookswitch. (See below.)
3. Reposition it so that the end tab
(at 45º angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
cradle in this position.
4. With mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP 430 into place.
Features
Line Indicators Individual multi-color
LEDs display a dynamic call state.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Line/Speed
Dial Keys
Speakerphone
Microphone Mute
Use the arrow keys
to scroll through the
displayed information.
Dial Pad
Feature Keys
Display Control
Keys
Access important features
using these keys.
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
Hold
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Headset
Hookswitch
Indicator
This will alert you to
new messages, and
other events.
Speaker
For ringer and
hands-free audio
output.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
Key Descriptions
Feature
Key
Sel
Sel
Description
Allows for hands-free communication during calls.
Sel
Sel
Sel
Sel
Del
Mutes audio transmission locally during calls.
Directories
Menu
Directories
Directories
Services
Messages
Services
CallServices
Lists
Do Not Disturb
Call Lists
Conference
Call Lists
Conference
Transfer
Hold
Conference
Transfer
Redial
Redial
Transfer
Redial
Del
Allows you to place and receive calls through an optionally conDel
nected headset.
Menu
Line or Speed Dial keys with LED indicators.
1
2
3
Dials last connected ABC
party from
the phone.
DEF
1
2
3 ABC
DEF
5ABC 6DEF
4
Places current
call1
in Hold
2
3
GHIactive JKL
MNO state.
5
6 ABC
Sel 4
Sel
DEF
77GHI 88JKLGHI 99MNO JKL
MNO
Access Message
Instant Messages.
PQRS Center
TUV and WXYZ
6
77
884 99 5
0
#
Del PQRS
WXYZJKL
MNO
* OPERTUVGHI
Access local and server
features.
PQRS
TUV
WXYZ
9
* 07 # 8
ABC
DEF
ABC
GHI
JKL
GHI
JKL
PQRS
TUV
PQRS
DEF
MNO
Menu
Messages
Messages
Do Not Disturb
MNO
Do Not Disturb
WXYZ
TUV
Hold
WXYZ
OPER
OPER
7
8
9
*
OPER
0
#
OPER
Menu
Hold
Select control for options
and text within
menus.
PQRS
TUV local
WXYZ
1
4
GHI
2
Del
GHI
3
ABC
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
77Menu 88
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
MessagesOPER
0
*
#
Messages
Do Not Disturb
Scrolling of lists and control of text/number
entry on display.
OPER
Hold
Soft keys to select from various context-sensitive options.
OPER
Do Not Disturb
Dial Pad
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
Hold
M
Do
Using SoundPoint® IP 430 SIP
Placing a Call
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
or
keys, or picking up
Conference
Directories
the handset.
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
Services
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any assigned line key,
, or NewCall to obtain
dial tone.
2. Dial the desired number.
Call Lists
Conference
Directories
1
You also have the option to dial directly from the
dial pad without first getting dial tone.
Simply
My Status Call Lists
enter the number then lift the handset, press the
Dial soft key, or press the
or
keys.
Buddy Status
Redial
Conference
Directories
Sel
In all cases, the active call will appear on the
Services My Status
display showing call duration and destination.
Directories
Services
Conference
Redial
Hold
PQRS
Del
Buddy Status Services
*
4
JKL
PQRS
TUV
DEF
5
GHI
JKL
1
77
88
PQRS
TUV
4
GHI
0
* OPER
73
1
2 7
PQRS
6
MNO
2
ABC
99
WXYZ
5
ABC
WXYZ
GHI
JKL
OPER
#
PQRS
ABC
1
4
2
3
ABC
DEF
ABC
DEF
5
MNO
JKL
Do Not Disturb
Buddy Status
6
My Status
99
Redial
GHI
JKL
MNO
77
TUV
88
WXYZ
PQRS
GHI
Redial
PQRS
TUV
WXYZ
*
OPER
0
#
77
PQRS
PQRS
Hold
OPER
*
JKL
*
MNOABC
1
2
88
99ABC
TUV
WXYZ
4
5
0GHI #JKL
OPER
77
88
TUV
GHI
WXYZ
Del
Sel
DEF
DEF
6
JKL
OPER
Menu
88
99
Messages
DEF
DEF
6
Menu
Hold
Do Not Distu
MNO
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
OPER
Del
Messages
OPER
MNO
H
MNO
WXYZ
3
Me
Do N
MNO
0
M
Sel
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#
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WX
PQRS
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ABC
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99
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OPER
3
ABC
MN
GHI
TUV andWXYZ
To obtain the IP address of your phone, press Menu followed byABCStatus,DEFPlatform
Phone.Do Not Disturb
OPER
GHI
JKL
MNO
The IP address is listed together My
with
other
phone
information.
4
5
6
Status Call Lists Messages
#
GHI
Transfer
Conference
Directories
Redial
2
6
MN
TUV
See also Headset Memory Mode.
Buddy StatusServices
Call Lists
77
Redial
DE
5
JKL
1
88
TUV
4
0GHI
OPER
77
JKL
PQRS
My Status
DE
ABC
GHI
Buddy Status
3
ABC
4
Call Lists
Conference
Directories
1. With the optional headset
connected, press
Services
any assigned line key,
, or NewCall to
obtain dial tone.
Conference
Call Lists Directories
2. Dial the desired number.
2
GHI
My Status
Redial
Using the Headset:
1
Buddy Status Services
Hold
1
4
GHI
Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Using the Headset:
Conference
Directories
Del
Press
to answer the
call through an
Conference
Directories
optionally connected
headset.
Services
2
ABC
ABC
5
JKL
GHI
JKL
77
88
QRS
Incoming calls may be ignored
Sel
by pressing the Reject soft key or
invoking Do Not Disturb during
Sel
ringing. Note that Do Not Disturb stays active when the call is
Del
dropped and will remain so until
toggled off.
Del
Press
, or with the handset on hook press the
line key with the active indicator, or the Answr
soft key.
Sel
TUV
QRS
TUV
*
OPER
0
OPER
In all cases, the activeMenu
call will appear on the
Services
display showing
Call Listscall duration and destination.
3
DEF
Messages
Menu
1
2
ABC
6
1
2
Status Resume
Call HoldBuddy
and
4 ABC5
My Status
99
During
a call, press
or the Hold soft key.
4GHI be 5JKL
My Status
The call willRedial
be placed on hold and this will
GHI
#
7soft JKL88
indicated
on Redial
the display. Press the Resume7
PQRS
88TUV
key, or the line key to retrieve the call. 7
7
PQRS
0
* TUV0OPER
*
DEF
MNO
ABC
Call Lists
Buddy StatusDo Not Disturb
ABC
GHI
MNO
WXYZ
JKL
GHI
Hold
WXYZ
JKL
PQRS
PQRS
TUV
TUV
OPER
OPER
Multiple Calls on Hold
Menu
Messages
3
DEF
3
DEF
6
6MNO
MNO
99
WXYZ
99
DEF
DEF
Messages
Do Not Disturb
MNO
Do Not Disturb
MNO
WXYZ
Hold
WXYZ
Hold
#
#
WXYZ
OPER
If multiple calls are on hold on a single
line key, use the arrow keys to switch between the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the
second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If
a line key is pressed briefly, the first call
on hold on that line key will be retrieved.
Microphone Mute
Sel
During a call, press
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
Conference
Directories
(parties) cannot hear you.
To turn off Microphone Mute, press
again.
Del
Directories
Conference
Microphone Mute applies Services
to all modes:
handset, headset, and hands-free. You can
Call Lists
still hear all other parties while
Mute is
enabled.
Buddy Status
Services
Menu
Call Lists
1
Redial
3
DEF
ABC
DEF
JKL
GHI
5
MNO
JKL
MNO
77
88
WXYZ
4
GHI
My Status
2
ABC
PQRS
TUV
6
99
Messages
Buddy Status
Do Not Disturb
My Status
Redial
Hold
Menu
Menu
Directories
Directories
Messages
Messages
Services
Services
Conference
Conference
General
Key Use
11
22
33
ABCABC
DEFDEF
ABC
ABC
DEF
DEF
Disturb
DoDo
NotNot
Disturb
Transfer
44to enter
55 66
Transfer
To navigate
through menus and
MNO
GHIGHI
JKLJKL MNO
data, theseRedial
are
Sel useful tips:
Redial
Sel
7777 8888 9999
PQRS
TUV WXYZ
WXYZ
PQRS
TUV
1. Use
and
to scroll
through
Hold
Hold
lists. In someSellists the ** and
0
0
##
Del
OPER
OPER
keys can be used as “Page Up”
and
“PageMenu
Down”.
Del
Sel
2. When menusDelhave submenus, use
and Messages
toSelmove one level down or
oneDolevel
back
2
3
Menuup.
Not Disturb
BC
DEF
3. Press Menu to exit from anyDel
Messages
5
6
menu. Del
JKL
3 4. To enterMessages
DEF
Directories
1 MNO 2
text
the dial pad,Menu
press
Do Notusing
Disturb
88 3 99 ABC DEF the number
Hold Menu
keys
one
or more times
ServicesWXYZ
UV
4
5
6 For example, for ‘A’ press ‘2’Messages
DEF
and
Messages
GHI
MNO
2Not Disturb
3
1 Do
0Conference
# JKL MNO
Do Not Disturb
ABC
DEF
PER6
Hold
772 883 99
Do Not Disturb
ABC
DEF
PQRS
TUV
WXYZ
MNO
4
5
6
Transfer
WXYZ
GHI
JKL
MNO
5 06 #
*
99JKL OPER
Redial
MNO
88 Hold 99
Hold
77
WXYZ
PQRS
TUV
WXYZ
8
9
Hold
8
9 Local Conferencing
Hold
* 0 #
#TUV WXYZ
0
# You can createOPER
a conference with two other
OPER
parties using the phone’s local conferencing
feature.
GHIGHI
JKLJKL
MNO
MNO
PQRS
PQRS
TUVTUV
WXYZ
WXYZ
OPER
OPER
BC
DEF
KL
MNO
UV
WXYZ
ABC
DEF
JKL
MNO
ABC
PQRS
DEF
TUV
WXYZ
JKL
MNO
OPER
TUV
WXYZ
GHI
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
PER
OPER
OPER
1. Place a call to the first party.
2. Press the Cnfrnc soft key to create a
new call (the active call is placed
on hold).
3. Dial the phone number of the second party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
Hold
Hold
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
Ending the call on the conference
originator’s phone will not end the
conference; the other two parties
can continue to talk.
4. When the second party answers,
press the Cnfrnc soft key again to
join all parties in the conference,
or press the Split soft key to put
the first call on hold and keep the
second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Splitting a Conference
When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.
3
3EF
6EF
Transferring a Call
1. During a call, press the Trnsfr soft key
(the active call is placed on hold).
2. Dial the number to which you want to
transfer the call.
Transfer may be cancelled during establishment by pressing the Cancel soft key.
The original call is resumed.
OR
Use the arrow keys to access speed
dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.
3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.
A blind transfer (without consultation) can also be supported by
pressing the Blind soft key.
Call Timer
Call duration on an active call is monitored
through a local call timer. This is visible within the active call window on the
display.
Sel
Ending a Call
Press the EndCall soft key.
OR
Del
Conference
Directories
Services
Replace
the handset, or press
if in
Hands-free Mode, or
if in Headset
Call Lists
Conference
Directories
Mode.
ABC
Buddy Status
1
Services
4
GHI
My Status
Redial
GHI
Call Lists
Menu
2
3
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
OR
1
#
4
WXYZ
Redial
Del
My Status
Press Del Menu and select Features, Call
Menu
Lists, Placed Calls to access the list.Redial
NO
O
NO
Do Not Disturb
Do Not Disturb
GHI
77
PQRS
*
Menu
Messages
Messages
Messages
Do Not Disturb
GHI
PQRS
F
F
M
99
WXYZ
Call Lists
To redial another previously dialed num0
My
Status
Sel
OPER
ber, press
Del from the phone’s idle display,
Sel
and press
again to place the call Buddy Status
OPER
Do Not Disturb
6
Conference
Directories
PQRS
TUV
Press RedialSel
to dial the last call
Services
77 placed
88
from your phone.
BuddyPQRS
Status
TUV
*
Messages
10
2
ABC
Hold
3
DEF
ABC
DEF
51
JKL
884
TUV
GHI
07
7
OPER
62
MNO
ABC
995
WXYZ
JKL
TUV
GHI
MNO
ABC
WXYZ
JKL
Me
Do No
3
DEF
DEF
6
MNO
JKL
MNO
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
OPER
PQRS
#8
8
OPER
99
H
Sel
Sel
Call Forwarding
Conference
Directories
Calls may be forwarded to another extension as follows:
Del
To turn call
Del forwarding off:
1. Press the Fwd soft key from the
phone’s idle display or press
Menu
and select Features and
Forward.
Messages
2. (Optional)
If multiple lines are in
use, select which line to disable.
Do Not Disturb
3. Press
the Disabl soft key.
1. Press the Fwd soft key from the
phone’s idle display or press
Menu
and select Features and
ABC
DEF
Forward at1any time.
2
3
Messages
2. (Optional) If multiple
ABC lines
DEF are in
JKL
MNO
use, select GHIwhich line
to forward.
4 or5URL to6 forward
Do Not Disturb
3. Enter
a number
GHI
MNO
all future calls
to.JKL
PQRS
TUV
WXYZ
4. Press the Enable
77 soft
88 key to99 confirm
PQRS
TUV
WXYZ
CallHoldForwarding.
Services
Call Lists
Buddy Status
My Status
Redial
Idle display returns and the line indicator
now displays the regular icon.
Hold
Idle display returns with0a moving
# arrow
OPER Call Forwardon the line label to confirm
ing enabled.
*
OPER
Call forwarding is not available on shared
lines.
Volume Adjustment
To conform to regulatory requirements, handset and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these
keys in idle
Sel
state adjusts the ringer volume.
Do Not Disturb
2
ABC
ABC
5
JKL
MNO
88
WXYZ
0
OPER
OPER
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
Do Not Disturb
6CallsDel received while Do Not Disturb is
enabled are logged in the Missed Calls list.
MNO
TUV
deselect Do Not Disturb.
To prevent the phone from ringing on
incoming calls, press Menu and select
Sel
Features, Do Not Disturb. A flashing icon
DEF
Messages
that Do
3and text on the display indicates
Not
Disturb
is
on.
DEF
JKL
TUV
Del
99To turn off Do Not Disturb,
Hold press
and select Features, and then
WXYZ Menu
# Messages
Do Not Disturb
11
Hold
Time
and Date
Forward
Time and Date is clearly displayed on the
® IP 430 SIP phone. If the
Transfer
SoundPoint
ABC
DEF
phone cannot obtain a time1 and date
2 from
3
Call Lists
the server, the display will flash.ABCContact
DEF
JKL
MNO
your
system administratorGHI
4if either
5 time6or
Speed Dial
Conference
date is incorrect. You have
control
over
GHI
JKL
MNO
PQRS
the
format of the display
and
canTUVturn itWXYZ
Redial
Forward
77are right
88 for you
99
off. Select options whichPQRS
TUV
WXYZ
OPER
Transfer
as follows:
#
1
OPER
Call Lists
Sel
4
Speed Dial
Headset Memory
Mode
As an option, the
Redialcan be permaDel headset
nently enabled. This is especially useful
for regular headset users. To do this:
Sel
3
DEF
DEF
6
MNO
MNO
99
3#
WXYZ
WXYZ
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
Conference
Directories
#
Services
EF
EF
6 Buddy Status
NO
NO
XYZMy Status
XYZ
Redial
#
0
*
3 Call Lists
99
Del
Conference
1. Press Menu .
2. Select Settings followed by Basic,
Voice Mail
Preferences, Headset Memory.
Del or down arrows and Select
3. Use the
up
Do Not
Disturb
soft key to enable Headset Memory
Mode.
4. Press Menu
to return to the main
Hold
menu.
1. Press Menu .
Sel
2. Select Settings followed by Basic,
Voice Mail
Preferences, Time & Date.
3. SelectDofrom
Clock Date, Clock Time,
Not Disturb
Del
Clock Order or Enable / Disable.
4. Scroll through the options via the up
and downHoldarrow keys.
5. Press Select to confirm and Menu
toABCreturnDEFdirectly to the idle display.
2
3
Voice Mail
ABC
DEF
5
Do Not Disturb
6
GHI
JKL
MNO
GHI
JKL
MNO
PQRS
TUV
WXYZ
Subsequent
77
88 calls
99 to or from this phone
Hold
using
the
headset
PQRS
TUV
WXYZ will cause the headset
key to OPER
flash. Pressing the line keys or the
0
#
Answr OPER
soft key to receive a call will now
connect to the user’s headset automatically.
*
Repeat steps 1-3 and select Disabled to
turn Headset Memory Mode off.
VoiceSel
Mail
Do Not Disturb
Sel
Display Contrast
Del
To adjust the contrast
on the display to a
Hold
comfortable level:
Del
3. Press the Ok or Cancel soft keys to
accept or reject changes.
Menu
4. Press
or the Exit soft key
to return to the idle display.
Menu
1. Press
. Select Settings followed by Basic, Contrast.
2. PressingMessages
the Up or Down soft keys
or volume keys will increase
or
ABC
DEF
Do Not
decrease
theDisturb
display
1 contrast.
2
3
ABC
DEF
JKL
Hold GHI
5
MNO
JKL
MNO
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
4
GHI
PQRS
Messages
Do Not Disturb
6
99
Hold
OPER
12
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
Ring Type
Sel
Many ring types are available including a
“Silent Ring”. You can select different rings
to distinguish between
lines or to have a difDel
ferent ring from your neighbor’s phone.
If “Silent Ring”
is selected, incoming
Sel
calls can only be answered by pressing the Answer soft key.
To change the incoming ring:
Del
Conference
Directories
4. Press Select to change to the selected
ring type.
5. Press Menu or the Exit soft key to
return to the idle display.
Menu
1. Press
. Select Settings followed by Basic, Ring Type.
Messages
2. (Optional)
If multiple lines are used,
Call Lists
first select which line to change.
ABC
DEF
Do Notarrow
Disturb keys,
1 highlight
2
3the
3. Using the
Buddy Status
ABC PlayDEF
desired ring type. Press the
soft
GHI
JKL
MNO
4 ring
5 type.6
My Status key to hear the selected
Services
Hold
Redial
GHI
JKL
MNO
77
TUV
88
WXYZ
TUV
WXYZ
PQRS
Sel
PQRS
Call Lists
Messages
See also Distinctive Ringing / Call
Do Not Disturb
Treatment.
99
Hold
0
#
* received,
A local list of calls missed,
and
OPER
For additional choices, press More followed by:
OPER
Del
placed is maintained by the phone (up to
100 for each).
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
Press
followed by Features, Call
Lists and Missed, Received, or Placed
Calls asMessages
desired. Call information will be
displayed. From this screen:
Menu
Do Not Disturb
Press More and Exit soft keys to return to
the idle display.
1. Choose Edit to amend the dial string
before dialing.
2. Choose
Dial to return the call.
Hold
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Sel
Press
Press
Press
Sel
Del
Del
for Placed Calls.
Sel Received Calls.
for
for Missed Calls.
Del
Menu
Directories
Menu
Directories
Directories
Services
Contact
Directory
Services
Messages
Menu
Services
2
3
1
Conference
In
addition to a directory
of missed,
You can add, delete, edit, dial, or search
2DEF 2 3 3
1ABC
Do Not Disturb
Conference
1ABC
Not Disturb
Conference
DEF can
placed,
or
received
calls,
the
phone
for anyDocontact
in this list through just a
ABC
DEF
5
6
Transfer
4
GHI
JKL
MNO
4
5
6
storeTransfer
a local
or more
few key strokes.
4
5
6
Transfer directory of 500
Redial
GHI
88 GHIJKL99 JKLMNO MNO
Hold
contacts*.
77
Redial
Redial
PQRS 7
7TUV 77 88WXYZ 88 99 99
Hold
Hold
Hold
PQRS
TUV
WXYZ
PQRS # TUV
WXYZ
0
Hold
depends on server configuration.
* OPER*Limit
Hold
0 0# #
* Contact
*OPER
your system administrator for
ABC
DEF
ABC
GHI
JKL
GHI
PQRS
PQRS
DEF
DEF
MNO
GHI
TUV
ABC
Messages
Messages
Do Not Disturb
JKL
MNO
JKL
MNO
WXYZ
TUV
WXYZ
WXYZ
TUV
PQRS
OPER
OPER
OPER
OPER
full details.
13
Del
To add or edit a contact:
3
DEF
DEF
Conference
6Directories
MNO
MNO
Services
WXYZ
99
WXYZ
Call Lists
#
Buddy Status
My Status
Redial
1. Press Menu and select Features,
Contact Directory.
Messages
2. Press More
and then Add to enter
another contact into the phone’s daDo Not Disturb
tabase or highlight an existing entry
then press Edit.
3. Directories
Enter first and/or
last name from the
Directories
Hold
keypad. Press the 1/A/a soft key
Services
Services
to select between numeric
and upABC
DEF
3 1
Conference
1 Conference
21 ABC2 3 DEF
per/lower case
alphanumeric
modes.
ABC
DEF
Press More andTransfer
then4 Encode
4
5 MNOto6access
Transfer
GHI
JKL
GHI
GHI other
JKL languages
MNO
special characters
in
4
5
6
Redial
Redial
88MNO 99 77
if necessary.GHI
JKL
77
PQRS
TUVWXYZ WXYZ PQRS
PQRS
TUV
4. Enter
the
Contact
number.
is a
Hold
Hold
77 *88 0 99This
# *
required field
and
it
must
be
unique
PQRS
TUV OPER
WXYZ
(not already in the OPER
directory).
0
#
►The Speed Dial Index will automatiOPER
cally be assigned the next available
index value.
GHI
PQRS
ABC
DEF
JKL
MNO
TUV
WXYZ
GHI
PQRS
OPER
2
ABC
ABC
5
5. Ring
Type and Divert Contact may
Sel
be left blank.
Sel
6. Use
and
toSelswitch between
Enabled and Disabled settings for
the Del
last four fields.
Del
Del
7. Press
Save to confirm or Cancel to
abandon
the
changes
then press
Menu
Menu
Menu
or the Exit soft keys to
Messages
Messages
return to the idle
display.
3Do NotMessages
Do Not Disturb
Disturb
DEF
DEF
6
JKL
MNO
JKL
MNO
88
TUV
Do Not Disturb
Contacts can be easily added from
99 Call
Hold
Hold
Lists. See Call Lists for more
WXYZ
Hold
# information.
WXYZ
TUV
0
OPER
OPER
*
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
Speed Dial
Pre-assigned numbers can be associated
with speed dial Selentries for rapid automated
dialing. Speed Dial entries are consecutively placed next to assigned line keys
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
on the phone. When a new entry is added
to the Contact List, it is automatically assigned the next available speed dial index.
Del
Example: To change a Speed Dial key assignment:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
1. Press Menu and select Features,
Contact Directory. Highlight an
existingMessages
directory entry and press
Edit,
Do Not Disturb
OR press and hold the line key
which already has a speed dial
Directories
number assigned
to it. That contact
Hold
in the directory
will
automatically be
Services
displayed.
Conference
1
4
GHI
Transfer
GHI
Redial
77
PQRS
2. If a speed dial index already exists,
Sel
delete it by pressing the
key and
then the << softkey.
3. If desired, enter a new speed dial
Del
index.
4. Press Save to confirm or Cancel to
abandon the change Menu
then press Exit
to return to the idle display.
Messages
2
3
ABC
DEF
ABC
DEF
5
MNO
JKL
14JKL
88
TUV
Do Not Disturb
6
MNO
99
WXYZ
Hold
Idle display could now be as shown:
.: ..::.
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
To quickly view a complete list of assigned
speed dial entries, press
from the idle
display. Dial directly from
a
selected
Sel
number.
Del
Menu
Multiple Lines
Your SoundPoint® IP 430 SIP can support
Messages
1
4
GHI
GHI
77
PQRS
PQRS
*
2 up to
3 two lines. LinesDocan
be configured for
Not Disturb
ABC
DEF
ABC
5
JKL
DEF
private or shared lines.
6
MNO
MNO
Typically,
the top-most line key is reserved for
the
principle
directory number
of the phone.
88
99
Hold
TUV Depending
WXYZ
on how your phone is configured,
0 the #display could resemble one of the displays
OPER shown:
JKL
TUV
WXYZ
OPER
Multiple Keys Per Line
A line on the phone can be configured to have
both line keys associated with it. If this is the
case, the display could look like this:
Incoming calls to this line will be distributed
evenly among the two available keys. Similarly, outgoing calls will be distributed.
15
2
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line. In
the example shown, extension 2020 is in an outbound call with 2024. The second figure shows
an incoming call from John Brown. To answer
this incomingSel call, put the original call on Hold
or press the key to access the new call. Soft
key labels will
be updated on the display with
Del
these options:
3
BC
DEF
BC
DEF
5
6
KL
MNO
KL
MNO
88
99
UV
WXYZ
UV
WXYZ
0
#
PER
PER
1. Answr Menu
the incoming call.
2. RejectMessages
the incoming call.
3. Forward
the incoming call to another extenDo Not Disturb
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
Hold
indicated (third figure). If more than one call
appearance is in use, one will appear on the display and the total number will be indicated by a
counter at the top right corner of the display. For
example “2/3” indicates that the highlighted call
is the second one out of a total of three.
In the example case illustrated, another outbound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
16
Shared Lines
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the figure, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it may be unavailable on the
other one. The shared line icon changes
to a moving icon and the line LED turns
red when the line is in use remotely.
**
Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact
your system administrator to find out.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
Connct to initiate Voice Mail retrieval
from the Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
1. Press
and select Message
Center*†.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
3. Display indicates number of messages and their importance. Press
*
Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact
your system administrator to find out.
Voice Mail can be accessed with a
single key press. Contact your system
administrator to configure this option.
†
Screen options may vary with serverbased application.
17
DistinctiveSelRinging / Call Treatment
You can set distinctive incoming ringing tones for contacts in your local directory. This allows identification
of a contact by Del
a specific ring tone.
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
nce
ies
3s
EF
EF
6s
NO
To set a distinctive ring for a local contact:
Del
existing value). See Ring Type
in
1. Press Menu Directories
then Features, and
Conference
this
guide
for
further
details.
select Contact Directory.
MessagesServices
5. Press the Save soft key or Cancel to
2. Using the
arrow keys, scroll through
abandon the change then Menu
the directory to choose a contact.
Do Not Disturb
Call Lists
press to return to the idle display.
3. Press Edit and scroll down to Ring
ABC
DEF
Messages
1
2
3
Type.
Incoming
calls
from this contact will now
Buddy Status
DEF
4. Enter a number corresponding to
haveABC
a distinctive
ringing pattern.
Do Not Disturb
GHI
JKL
MNO
Hold
one of the ring
types
available
(press
4
5
6
My Status
Sel
key and then << to remove an
GHI
JKL
MNO
Del
88
*
OPER
TUV
99
WXYZ
Hold
WXYZ
This feature is local to the phone, PQRS
and mayTUV
be overridden
by server
OPER
settings. Contact your system administrator
0 for more
# details.
Menu
Sel
Messages
Do Not Disturb
Multilingual Support (Localization)
Many languagesDelare supported by the phone.
Sel
Hold
To change language:
highlighted.
Del
3. The display will change to the language of your choice.
4. Exit to the idle display by pressing
.
Menu
Menu
1. Press
and select Settings,
Basic, Preferences, Language.
Messages the list of available
2. Scroll through
languages and press the Select soft
Do Notthe
Disturb
key when
desired language is
1
XYZ
tus
4
#
77
PQRS
Redial
NO
XYZ
Status
99
Sel
2
ABC
3
DEF
ABC
DEF
JKL
GHI
5
MNO
JKL
MNO
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
Hold
GHI
PQRS
Messages
Do Not Disturb
6
99
Hold
OPER
18
3
EF
EF
6
NO
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
Sel
new configuration or new software.
There are two ways to reboot the phone:
►Simultaneously press and hold the
Messages,DelHold, and Volume keys (see
figure) for more than 3 seconds or until a
beep is heard.
Menu
►Press
and select Settings,
Advanced, Restart Phone (the user password is Messages
required to access this menu).
The reboot process will begin and is complete
Do Not Disturb
when the idle display is shown.
NO
99
XYZ
XYZ
#
In the case of problems, it may be possible to restore normal operation of your
Hold
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.
Optional Features
Text Messaging
You can send and receive Text messages
on the phone. SIP Instant (Text) Messaging is supported in real-time. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.
To read text messages:
are to be retrieved.
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
1. Press
and select Instant
Messages,
OR
Press the IM soft key to read a message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
19
nce
es
3
EF
EF
6
NO
s
NO
tatus
XYZ
99
XYZ
us
#
To send a text message:
6. Press the Select soft key to choose
from various pre-scripted short messages,
1. Press
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
4. Press the New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and upper/lower case alphanumeric modes.
OR
Press Edit to compose a custom
message. Use dial pad keys to cycle
through the character set. Use keys
1,*,0, and # to select special characters.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email. Sel
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of buddies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
Del
Sel
To add or delete a contact from your buddy list, or block a contact:
Sel
4. Press
to switch between Enabled
Del
or Disabled status.
5. Press the Save soft key or Cancel
Del
to abandon
the change then press
Menu
to return to the idle disMenu
play.
Menu
1. Press
and select Features,
Contact Directory.
Messages
2. Using the
arrow keys, scroll through
the directory to choose a contact.
Do Notand
Disturb
3. Press
scroll down to the
DirectoriesEdit
Watch Buddy orABCBlock Buddy
fields.
DEF
3
1 32
Conferenceshow a typical Buddy Status screen disThe figures
DEF
ABC
DEFABC
Hold
GHI
JKL
play of Transfer
monitored
phones
and
display.
6
4 MNOa 5My Status
Services
Redial
1
2
4
5
GHI
GHI
77
6
JKL
MNO
MNO
MNO8
JKL
77
88 * 99 0
WXYZ
0
# .: ..::.
TUV
PQRS
TUV
8
PQRS WXYZTUV
OPER
PQRS
TUV
*
OPER
DEF
JKL
GHI
PQRS
Hold
ABC
99
Messages
Messages
Do Not Disturb
Do Not Disturb
WXYZ
Hold
WXYZ
Hold
#
OPER
.: ..::.
OPER
20
Sel
Del
To view and change Presence settings:
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies soft
key on the idle display.
4. Choose Watcher List to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
phones you have blocked from
monitoring your status. Press the
Unblk soft key to unblock a contact.
Menu
1. Press
and select Features
and Presence.
2. Choose Messages
My Status to change your
own status (online, busy, etc.). This
Not Disturb
affects Doinformation
sent to watching phones. Presence information
will also be sent to watching phones
when the Hold
user goes off-hook or
invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the Stats soft key from
the idle display.
3
EF
EF
6
NO
NO
99
XYZ
XYZ
#
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Sel
Windows Messenger. Contact
your system administrator to find out.
To add a contact in the buddy list:
Del
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
88
TUV
WXYZ
TUV
WXYZ
0
#
OPER
6
99
1. Press the Buddies soft key on the idle
display to get to the Buddy Status
Menu
screen or press
and select
Features, Presence, Buddy Status.
Messages
2. Press More.
3. Press Add.
Not Disturb
4. Enter the numberDoof
the buddy, for
example, 7778.
5. Press Submit.
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.
Hold
OPER
21
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
Verify if dial tone is present on any other
audio paths:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using inline powering, check that
the switch is supplying power to the
phone (contact your System Administrator).
• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
• If dial tone exists on one of these,
connect a different handset or headset to isolate the problem.
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
Verify successful outbound or inbound
calling:
• As “No Dial-Tone” above.
• Place a call to the phone under investigation - check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instructions in this User Guide).
No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that ring type selection is not
Silent Ring.
• As “No Display” above.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if present) is turned on and/or the volume
is correctly adjusted.
• Ensure that headset is compatible
with the phone.
22
No Response from Feature Key Presses
Verify phone is in active state:
• Press Menu followed by System Status and Server Status to confirm line
is actively registered to the server.
• Make a call to the phone to check
for inbound call display and ringing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.
• Reboot the phone to attempt re-registration to the server.
Display shows “Network Link is Down”
Verify LAN
cable is properly connected:
Directories
• Check termination at the switch or
Services
hub (furthest end of the cable from
2
3
1
Conference
the phone).
ABC
DEF
• Check
that the switch or hub
6
Transfer
4 is5operaJKL orMNO
tional (flashing link/statusGHIlights)
Redial
contact
your System Administrator.
88
99
77
Hold
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Del
• Press Menu followed by Status,
Network
and Ethernet. Scroll down
Messages
to verify LAN port is Active.
Disturb
• RebootDo Not
the
phone to attempt reconnection to the network.
Hold
OPER
Safety and Compliance
Part 15 Rules
2. This device must accept any interferences received, including interference
that may cause undesired operation.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
23
Modifications
by Polycom, Inc. could void the user’s
authority to operate the equipment.
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any changes or modifications not expressly approved
Installation Instructions
L’Installation doit être exécutée conformément à tous les règlements nationaux
applicable au filage électrique.
Installation must be performed in accordance with all relevant national wiring
rules.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is
connected must be installed near the equipment and must always be readily accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
Industry Canada (IC)
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
This Class [B] digital apparatus complies
with Canadian ICES-003.
CE and VCCI Mark
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
This SoundPoint® IP 430 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably avail-
24
able, Polycom may, on its sole discretion, refund to Customer the purchase
price paid for the defective product. All
products that are replaced will become the
property of Polycom. Replacement products or parts may be new or reconditioned.
Polycom warrants any replaced or repaired
product or part for ninety (90) days from
shipment, or the remainder of the initial
warranty period, whichever is longer.
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to the Customer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
Exclusions
Polycom will not be liable under this
limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist
or results from:
alteration.
• Unauthorized use of common carrier
communication services accessed
through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or
outages, or other hazards.
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHER-
WISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.
25
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other countries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
26
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documentation files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
27
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708 USA
©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-12439-001 Rev. C