SATO M10e Operator Manual

M10e

Thermal Transfer Printer

OPERATOR

MANUAL

PN 9001101 Rev. A

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704)644-1650

Tech Support Hotline: (704)644-1660

Fax: (707)644-166 1

E-Mail: [email protected]

www.satoamerica.com

© Copyright 2003

SATO America, Inc.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO

America, Inc. assumes no responsibilities for any errors that may appear.

Preliminary 11/12/02

TABLE OF CONTENTS

Section 1. Printer Overview

Introduction..................................................................................................1-1

Specifications...............................................................................................1-2

Section 2. Installation

Introduction..................................................................................................2-1

Installation ...................................................................................................2-1

Dimensions ..................................................................................................2-2

Components .................................................................................................2-3

Media Loading.............................................................................................2-5

Label Sensing...............................................................................................2-7

Operation Panel............................................................................................2-8

Dip Switch Panel .........................................................................................2-9

Section 3. CONFIGURATION

Printer Dip Switch Configuration ................................................................3-1

Default Settings............................................................................................3-7

Switch Selections.........................................................................................3-7

Potentiometer Adjustments..........................................................................3-8

Pitch .............................................................................................................3-8

LCD Panel Printer Configuration ................................................................3-10

Section 4. CLEANING AND MAINTENANCE

Introduction..................................................................................................4-1

Adjusting the Print Quality ..........................................................................4-1

Cleaning the Print Head, Platen and Rollers................................................4-2

Cleaning the Label Edge and Paper End Sensors ........................................4-4

Cleaning the Auto Load Sensor ...................................................................4-5

Replacing the Print Head .............................................................................4-6

Section 5. Troubleshooting

Initial Checklist............................................................................................5-1

Using the IEEE1284 Parallel Interface........................................................5-1

Using the RS232C Serial Interface..............................................................5-2

Using The Universal Serial Bus (USB) Interface ........................................5-3

Using the Lan Ethernet Interface .................................................................5-3

Error Signals ................................................................................................5-6

SATO M10e PN 9001101 Rev. A i

Table of Contents

Section 6. Interface Specifications

Introduction..................................................................................................6-1

Interface Types ............................................................................................6-1

The Receive Buffer......................................................................................6-2

IEEE1284 Parallel Interface ........................................................................6-3

RS232 Serial Interface .................................................................................6-5

Universal Serial Bus (USB) Interface..........................................................6-7

Local Area Network (LAN) Optional Interface...........................................6-8

BiDirectonal Communications ....................................................................6-8

Section 7. Label Sheet Commands

Label Size ....................................................................................................7-2

Label Start....................................................................................................7-3

Label Format................................................................................................7-4

SLabel Variable Data...................................................................................7-5

Label Print Quantity.....................................................................................7-6

Section 8. Optional Accessories

PCMCIA Memory Cards .............................................................................8-1

Plug-in Interface Modules ...........................................................................8-2

Cutter ...........................................................................................................8-3 ii PN 9001101 Rev. A SATO M10e

SECTION 1.

PRINTER OVERVIEW

INTRODUCTION

The SATO M10e printer is a wide carriage thermal printer designed specifically to address need for large high resolution labels. It can print labels as large as 10.5” x 16.5” with a resolution of

305 dpi (dots per inch) at speeds up to 5 inches per second, making it ideal for large compliance label applications.All printer parameters are user programmable using the front panel controls and DIP switches. All popular bar codes and 14 human readable fonts, including vector and two raster fonts, are resident in memory providing literally thousands of type styles and sizes.

The M10e is available in two versions. The M10eDT is a direct thermal only version and must use thermally sensitive paper to print. The M10eTT is a thermal transfer model and has provisions for using a thermal transfer ribbon. It can also print in a direct thermal mode if the ribbon is not used.

This manual will help you understand the basic operations of the printer such as setup, installation, configuration, cleaning and maintenance.

The M10e uses the standard SATO Printing Language command codes. The only differences between it and other SATO printers are the allowable values representing the print positions on the label. These values are specified in “dots” and vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable ranges for the

M10e are specified in the SATO “e” Printer Programming Reference. This commonality makes it easy to convert labels from one SATO printer without having to create an entirely different command stream. There are some caveats that must be observed though to compensate for the different resolution print heads. The effects of the different print resolutions are best illustrated by taking a label designed for a 305 dpi printer and sending the command stream to a 609 dpi printer.

The label printed will be an exact one half scale, including the fonts, bar code dimensions and line length/widths. The only exceptions are the Postnet bar code and OCR-A and OCR-B fonts that have only one legal size and the printer resolution is automatically compensated for by the various printers. Conversely, a label designed for a 609 dpi printer and sent to its 305 dpi cousin will be twice as large. It probably will be “truncated” if the resulting size is larger that the maximum allowable for the printer.

SATO M10e PN 9001101 Rev. A Page 1-1

Section 1: Overview

GENERAL PRINTER SPECIFICATIONS

SPECIFICATION

PRINT

Method

Speed (User Selectable)

Print Module (Dot Size)

Resolution

Maximum Print Width

Maximum Print Length

MEDIA

Minimum Width

Minimum Length

Maximum Width

Type

Maximum Caliper

Roll OD (max) Face-In

Core ID (min)

SENSING

See-Thru

Reflective Eye-Mark

Continuous Form

RIBBON

Widths

Length (max)

Thickness

Page 1-2

M10e

Direct or Thermal Transfer

2 to 10 ips

50 to 125 mm/s

..0033 in.

.083 mm

309 dpi

12 d/mm

10.5 in.

266 mm

16.5 in.

420 mm

5.16 in.

131 mm

1.7 in.

43 mm

11.8 in.

300 mm

Roll or Fan-Fold Die Cut Labels

Thermally Sensitive for M10eDT

0.008 in.

0.21 mm

7.8 in.

200 mm

3 in

76.2 mm

Fixed, 0.9 in. (22.5 mm) left of center

Fixed, 0.2 in. (5 mm) from left label edge

Not Used

6.5 in. (165 mm), 8.7 in. (220 mm), 10.7 in.(273 mm)

984 ft. (300 m)

4.5 micron, Wound Face-In

PN 9001101 Rev. A SATO M10e

SATO M10e PN 9001101 Rev. A

Section 1: Overview

SPECIFICATION

CONTROLS AND INDICATORS

Power

On-Line

Error

LCD Panel

Auto-Load (Rear Panel)

Power On/Off Switch

On/Off-Line Key

Feed Switch Key

Cursor Control Keys

Enter Key

POTENTIOMETER ADJUSTMENTS

Print Darkness

Offset

Pitch

Display

INTERFACE CONNECTIONS (1)

Parallel

Serial

M10e

Green LED

Green LED

Red LED

2 Line x 16 Character

Green LED

Front Casework

Front Panel

Front Panel

Front Panel

Front Panel

Top Panel

Top Panel

Top Panel

Top Panel

Universal Serial Bus

Ethernet

PROCESSING

CPU

IEEE1284 Standard

RS232C (9600 to 57600 bps) Standard

RS422/485 (9600 to 57600 bps) Optional

Ready/Busy or X-On/X-Off Flow Control

Bi-directional Status

USB Ver. 1.1 Standard

10/100BaseT

32 Bit RISC

Flash ROM

SDRAM

Receive Buffer

4 MB

16 MB

2.95 MB

Memory Expansion See Options and Accessories

(1) Only one interface module can be installed in a printer at a time.

Page 1-3

Section 1: Overview

SPECIFICATION

MATRIX FONTS

U Font

S Font

M Font

XU Font

XS Font

XM Font

OA Font

OB Font

AUTO SMOOTHING FONTS

WB

WL

XB

XL

VECTOR FONT

AGFA® RASTER FONTS

Font A

Font B

DOWNLOADABLE FONTS

CHARACTER CONTROL

M10e

5 dots W x 9 dots H

8 dots W x 15 dots H


5 dots H x 9 dots H (Helvetica)

17 dots H x 17 dots W (Univers Condensed Bold)


22 dots W x 33 dots H (OCR-A)

30 Dots W x 36 dots H (OCR-B)


28 dots H x 52 dots H


48 dots W x 48 dots H (Sans Serif)

Proportional or Fixed Spacing

Font Size 50 x 50 dots to 999 x 999 dots

Helvetica, 10 Font Variations

CG Times ®, 8 pt to 72 pt

CG Trimvirate®, 8 pt to 72 pt

Bit Mapped TrueType® Fonts with Utility Program

Expansion to 12X in either X or Y coordinates

Character Pitch control

Line Space control

Journal Print facility

0°, 90°, 180° and 270° Rotation

Page 1-4 PN 9001101 Rev. A SATO M10e

BAR CODE

SYMBOLOGIES

Linear Bar Codes

Two Dimensional

Bar Height

Rotation

OTHER FEATURES

Sequential Numbering

Custom Characters

Graphics

Forms Overlay

Section 1: Overview

M10e

Bookland (UPC/EAN Supplemental)

EAN-8/EAN-13

CODABAR

CODE 39

CODE 93

CODE 128

Interleaved 2 of 5 (I 2/5)

Industrial 2 of 5

Matrix 2 of 5

MSI

POSTNET

UCC/EAN-128

UPC-A/UPC-E

Data Matrix

Maxicode

PDF417

Micro PDF

Truncated PDF

QR Code

1:2, 1:3, 2:5, User Programmable

4 to 999 dots, User Programmable

0°, 90°, 180° and 270° Rotation

Sequential numbering of both numerics and bar codes

RAM storage for custom designed characters

Dot addressable, SATO Hex/Binary, BMP or PCX formats

Overlay of predesigned forms in image buffer


Section 1: Overview

SPECIFICATION

PHYSICAL

Wide

Deep

High

Weight

POWER

Input Voltage

Power Consumption

ENVIRONMENTAL

Operating Temperature

Storage Temperature

Storage Humidity

Operating Humidity

Electrostatic Discharge

REGULATORY APPROVALS

Safety

RFI/EMI

M10e

18.7 in. (475 mm)

12.3 in. (313.4 mm)

12.6 in.(319.2 mm)

50.7 lb. (23 kg)

Autoswiching 100-240 VAC +/-10%, 60 Hz

560W Operating, 40W Idle

41° to 104°F (5° to 40°C)

(-5° to 60°C)

30 to 90% RH Non-Condensing

30 to 80% RH Non-Condensing

UL, CSA, TUV

FCC Class B


Section 1: Overview

ACCESSORIES AND OPTIONS

PCMCIA MEMORY

EXPANSION

One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash

ROM). Can be used for graphic file storage, print buffer expansion, format storage and downloaded fonts.

CALENDAR

LABEL CUTTER

An internal Date/Time clock that can be used to date/time stamp labels at the time of printing.

An attachment allowing labels to be cut at specified intervals. Controlled through programming.

COAX/TWINAX

INTERFACE

Coan/Twinax Plug-In Interface module. Coax interface emmulates an IBM

3287-2 printer with a stndard Type A BNC connector. Twinax interface emulates IBM 5224, 5225, 5226 or 4214 printers with auto-terminate/cable through capabilities.

PARALLEL INTERFACE IEEE1284 Bi-Directional Plug-In Interface Module

SERIAL INTERFACE High Speed RS232 Plug-In Interface Module

USB INTERFACE Universal Serial Bus Plug-In Interface Module

ETHERNET INTERFACE 10/100 BaseT Plug-In Interface Module

All specifications subject to change without notice.


Section 1: Overview

This page left intentionally blank.


SECTION 2.

INSTALLATION

INTRODUCTION

This section of the manual has been written to help you install the SATO M10e printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of the print modules.

INSTALLATION

Remove the M10e from its packing container. The Top Cover is shipped unattached in a separate compartment. Check to mae sure you have the following accessory items:

SATO M10e

Careful consideration must be given when selecting the location of the printer, especially to environmental considerations. To obtain optimum results from the M10e, always try to avoid operation locations influenced by:

• Direct or bright sunlight, as this will make the label sensor less responsive and may cause the label to be sensed incorrectly.

• Locations which have extremes of temperature, as this can create electrical problems on the circuits within the printer.

• The installed location of the printer should ideally be in areas free from dust, humidity and sudden vibrations.

CONSUMABLES

Always use SATO carbon ribbons or equivalent in the thermal transfer models. The use of incorrect materials may cause malfunctions of the printer and void the warranty.

PN 9001101 Rev. A Page 2-1

Section 2. Installation

DIMENSIONS

.

Width:

Depth:

Height:, M10eTT:

Height, M10eDT

18.7 inches

12.3 inches

12.6 inches

10.8 inches

475 mm

313.4 mm

319.2 mm

274.2 mm


COMPONENTS

Operator Panel


Top Cover

SATO M10e

Power Switch

LCD Panel

Left Ribbon

Supply Spindle

Left Ribbon

Take Up Spindle

Empty

Ribbon Core

Paper Exit

Spring Loaded

Ribbon Supply

Spindle

Spring Loaded

RibbonTake Up

Spindle

Head Release

Lever

PN 9001101 Rev. A Page 2-3


Configuration Panel

Media Width Adjust Thumbscrews

PCMCIA Card Slot

Media Loaded LED

AC Input Connector

Interface

Card Slot

EXT Port

Connector

PowerSwitch

Operator Panel

Configuration Panel

AC Input Connector

Interface Slot

EXT Connector

PCMCIA Card Slot

To turn power On or Off

To set up the various configurations and to display dispensing quantity and the various alarms.

Potentiometers and DIP switches to configure the printer and make setup adjustments.

To input 115V 50/60 Hz. Use the power cable provided.

Slot for installation of Plug-In Interface Module.

This is an external signal connector external control of print cycle.

Connector for Optional PCMCIA Memory Card.



MEDIA LOADING

Ribbon Loading (not applicable for the M10eDT)

1. Open the Top Cover to expose the ribbon mechanism..

2. Open the Print Head by pulling forward on the purple Head Latch lever on the right hand side of the ribbon mechanism.

3. Lift the Print Head by rotating it upward and to the rear.

4. The right hand Ribbon Supply Spindle is spring loaded. Press outward on the spring loaded spindle and place the new ribbon on the left hand spindle, making sure the notches in the core line up with the tangs on the spindle.

5. Place the ribbon on the right hand ribbon

Supply Spindle, again making sure the notches in the core line up with the tangs on the spindle. Release the spring loaded spindle.

6. Route the ribbon around the Print Head and up to the take up core as shown in the ribbon loading diagram in the Top Cover.

7. Place an empty ribbon core on the Ribbon

Take Up Spindle. The right hand spindle is spring loaded. Press outward to provide clearance to install the core.The ribbon leader is attached to the ribbon by an adhesive strip.

Carefully pull the leader free and pull about 18 inches of leader from the new ribbon. The ribbon should come off the top of the roll, ink side (dull side) down.

Load ribbon supply

TBA

Drive Tang

Ribbon Supply

Core

Center Justified Ribbon

8. Route the ribbon as shown in the Ribbon

Routing Diagram on the inside of the Top

Cover.

9. Attach the leader to the take up core by pressing the adhesive strip on the leader firmly onto the core (if the adhesive strip does not adhere, use a small piece of tape).

10. Manually wind approximately three turns of ribbon on the core.

11. Inspect the ribbon to make sure it is not folded over or excessively wrinkled as it passes over the print head.

Tape to core

TBA

Ribbon Take Up Core



12. Close the Print Head by rotating it forward and down. Press firmly on each end of the ribbon mechansim at the points labeled “PUSH” until the Print Head latches firmly in place.

Loading the Label Stock

The M10e has an automatic media loading feature, making it extremely easy to load.

1. Select the proper media sensing method using the DIP switches on the Configuration

Panel. The printer comes from the factory set up for label gap detection (DS2-2 and DS3-3 both in the Off position). If Eye-Mark labels are to be used, DS2-2 should be placed in the

On position.

2. Apply power to the printer.

3. Release the Print Head by pulling forward on the Head Latch Lever.

4. Check to make sure that nothing is in the media path. Remove any media that may have been left in the printer.

5. Adjust the Label Width Guides by losening the thumbscrew and moving the guides in or out to match the media width. The guides are interlocked so that adjusting one will automatically adjust the other side to maintain a center justified label path. Tighten the thumbscrews.

6. Note that the Green Media Loaded LED on the back panel is off.

7. Thread the media into the back of the printer between the label guides. When it is correctly positioned, the Green Media Loaded LED will be on.

8. Close the Top Cover.

9. Place the printer Online by pressing the

LINE key.

10. The printer will automatically feed the media into the printer until it is correctly positioned for printing.

Label Width Adjustment

Thumbscrews

Load Paper

TBA

Media Loaded LED



LABEL SENSING

The M10e can position labels using either a label gap (transmissive) or an Eye-Mark

(reflective) sensor. The sensor used is selected by DSW2-2. The sensor position are fixed and cannot be adjusted. In addition, the signals from the sensors can be adjusted using the LCD panel to compensate for different liner opacities and/or Eye-Mark reflectance values.

Cut Position

Print Position

SATO M10e

Platen Roller

Auto Load Sensor

Feed Roller

Label Sensor

Auto Load Sensor

Eye Mark Sensor

Label Gap Sensor

Paper End Sensor

Label Feed Direction

All dimensions are in mm

PN 9001101 Rev. A Page 2-7


OPERATION PANEL

.

LCD Display

POWER LED

ERROR LEDs

ON-LINE LED

LINE Key

FEED Key

2 Line x 16 Character display.

Illuminated when power is applied.

Illuminated when errors have occurred.

Illuminated when printer is On-Line.

Switches the printer On-Line or Off-Line. It can also be used as a

Pause function key to stop label during the printing process. Also used as an UP cursor control.

To feed one blank label. When On-Line the printer will print another copy of the last label. Also used as a DOWN cursor control.

RIGHT CURSOR >> To move the cursor to the right.

LEFT CURSOR << To move the cursor to the left

ENTER Selects setting



DIP SWITCH PANEL

The DIP Switch panel is located inside the cover and contains two 8-position DIP switches and three adjustment potentiometers. Adjustment procedures for these are listed in Section 3:

Configuration.

Display

Pitch

Offset

Print

DSW2 DSW3



This lage left intentionally blank.


SECTION 3.

CONFIGURATION

PRINTER DIP SWITCH CONFIGURATION

DIP SWITCH PANELS

There are two DIP switches (DSW2 and DSW3) located on the leftside of the printer under a flip-up cover. Raise the Top Cover for access to these switches. In addition, a third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parameters. These switches can be used to set:

• Thermal transfer or direct thermal mode

• Label sensor enable/disable

• Head check mode

• Hex dump mode

• Single Job or Multi-Job Receive buffer

• Operation mode

Each switch is an eight section toggle switch. The ON position is always to the left. To set the switches, first power the unit Off, then position the DIP switches. Finally, after placing the switches in the desired positions, power the printer back on. The switch settings are read by the printer electronics during the power up sequence. They will not become effective until the power is cycled.

RS232 TRANSMIT/RECEIVE SETTING

Data Bit Selection (DSW1-1). This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted.

DSW1-1

Off

On

SETTING

8 Data Bits

7 Data Bits

DSW1

ON

OFF

1 2 3 4 5 6 7 8

Parity Selection (DSW1-2, DSW1-3. These switches select the type of parity used for error detection.

DSW1-1

Off

Off

On

On

DSW1-3

Off

On

Off

On

SETTING

No Parity

Even

Odd

Not Used

DSW1

ON

OFF

1 2 3 4 5 6 7 8


Section 3. Configuration

Stop Bit Selection (DSW1-4). Selects the number of stop bits to end each byte transmission.

DSW1-4

Off

On

SETTING

1 Stop Bit

2 Stop Bits

DSW1

ON

OFF

1 2 3 4 5 6 7 8

Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port.

DSW1-5

Off

Off

On

On

DSW1-6

Off

On

Off

On

SETTING

9600

19200

38400

57600

DSW1

ON

OFF

1 2 3 4 5 6 7 8

Protocol Selection (DSW1-7, DSW1-8). Selects the flow control and status reporting protocols. See Section 6: Interface Specifications for more information. (* Will select the

Status 2 protocol if DSW2-8 is ON).

DSW1-7

Off

Off

On

On

DSW1-8

Off

On

Off

On

SETTING

Rdy/Bsy

Xon/Xoff

Bi-Com 3

Bi-Com 4

DSW1

ON

OFF

1 2 3 4 5 6 7 8

PRINTER SET UP

Print Mode Selection (DSW2-1). Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon.

DSW2-1

Off

On

SETTING

Therm Xfr

Direct Therm

DSW2

ON

OFF

1 2 3 4 5 6 7 8


SATO M10e


Sensor Type Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye-

Mark detector.

DSW2-2

Off

On

SETTING

Gap

Eye-Mark

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning.

DSW2-3

Off

On

SETTING

Disabled

Enabled

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Hex Dump Selection (DSW2-4). Selects Hex Dump mode (see page 3-21).

DSW2-4

Off

On

SETTING

Disabled

Enabled

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Receive Buffer Selection(DSW2-5). Selects the operating mode of the receive buffer. See

Section 6.Interface Specifications for more information.

DSW2-5

Off

On

SETTING

Single Job

Multi Job

DSW2

ON

OFF

1 2 3 4 5 6 7 8

If a 10/100BaseT LAN card is installed, DS2-5 has the following definitions:

DSW2-5

Off

On

SETTING

ENQ Response

Periodic Response

PN 9001101 Rev. A Page 3-3


Firmware Download (DSW2-6). Places the printer in the Firmware Download mode for downloading new firmware into flash ROM.

DSW2-6

Off

On

SETTING

Disabled

Enabled

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Protocol Code Selection (DSW2-7). Selects the command codes used for protocol control.

Refer to page E-1 for more information.

DSW2-7

Off

On

SETTING

Standard

Non-Std

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Status Select(DSW2-8). For emulating earlier series software commands. Should be used only if problems are encountered when using existing software. This switch will also affect the settings selected by DSW1-7 and DSW1-8.

DSW2-8

Off

On

SETTING

Status 3 & 4 Enabled

Status 2 & 3 Enabled

DSW2

ON

OFF

1 2 3 4 5 6 7 8

Backfeed Sequence (DSW3-1, DSW3-2). Backfeed is used to correctly position the label for application and then retract the next label to the proper print position. This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label.

DSW3-1

Off

Off

On

On

Off

On

Off

On

SETTING

Continuous

Tear-Off

Cutter*

Not Used

* Defaults to Continuous if cutter not installed

DSW3

ON

OFF

1 2 3 4 5 6 7 8



Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor. If the Sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands.

DSW3-3

Off

On

SETTING

Not Used

Sensor Used

DSW3

ON

OFF

1 2 3 4 5 6 7 8

Back-Feed Selection (DSW3-4). When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeed offset is adjustable.

DSW3-4

Off

On

SETTING

Disabled

Enabled

DSW3

ON

OFF

1 2 3 4 5 6 7 8

External Signal Interface. See Section 6: Interface Specifications for information on the

External Signals.

EXT Print Start Signal Selection (DSW3-5). Allows an external device to initiate a label print for synchronization with the applicator. When DSW3-5 is On, the unit is in the

Continuous print mode, Backfeed is disabled and External Signals are ignored.

DSW3-5

Off

On

SETTING

Enabled

Disabled

DSW3

ON

OFF

1 2 3 4 5 6 7 8



External Signal Type Selection (DSW3-6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected.

DSW3-6

Off

Off

On

On

DSW3-7

Off

On

Off

On

SETTING

Type 4

Type 3

Type 2

Type 1

DSW1

ON

OFF

1 2 3 4 5 6 7 8

Repeat Print via External Signal (DSW3-8). Allows the applicator to reprint the current label in the print buffer.

DSW3-8

Off

On

SETTING

Enabled

Disabled

DSW3

ON

OFF

1 2 3 4 5 6 7 8



DEFAULT SETTINGS

SWITCH SELECTIONS

All switches are placed in the Off default position for shipping. This will result in the following operating configuration:

Communications: 8 data bits, no parity, 1 Stop bit, 9600 Baud

Protocol:

Sensor:

Receive Buffer:

Mode:

Label Sensor:

Backfeed:

External Signals:

Ready/Busy

Gap Sensor

Multi Job

Batch/continuous

Sensor Used

Enabled

Enabled

SOFTWARE DEFAULT SETTINGS

The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting. These settings are stored in nonvolatile memory and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on. This will result in the following default configuration:

Print Darkness

Print Speed

Print Reference

Zero

Auto On Line

Feed on Error

Feed Reprint

Priority

M10e

3

4 in. per sec.

Vertical = 0000, Horizontal = 0000

Slash

Enabled

Enabled

Enabled

Command

Once the default operation is completed, a DEFAULT COMPLETED message will be displayed on the LCD panel. The printer should be powered off while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory where they will be automatically loaded the next time the printer is powered on.

DEFAULT COMPLETED



POTENTIOMETER ADJUSTMENTS

PITCH

After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the top panel. This potentiometer is set at the factory so that it has a range of +/- 3.75 mm. The midpoint setting should have no effect on the pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm up towards the top edge of the label. Turning it all the way counterclockwise should move the print position down 3.75 mm.

1. While depressing the FEED key on the front panel, power the printer on.

2. When you hear one beep from the printer, release the FEED key and the printer will display on the LCD panel a message asking what type of Test Label you want to print.

3. Use the Cursor keys to step to the Configuration selection and press the ENTER key to accept the selection.

4. Use the Cursor keys to select the Test Label Size. After the size is selected, press the

ENTER key to accept the selection and the printer will begin to print test labels continuously.

5. Adjust the PITCH potentiometer on the front panel until the first print position is at the desired location on the label. If the potentiometer does not have enough range, then you will have to change the pitch setting using the front panel display.

6. Press the FEED key to stop the printer.

7. To exit the Test Label mode, power the printer off and then back on.

Adjusting the PITCH potentiometer will affect the stop position of the label.

BACKFEED OFFSET

When a label is printed it must be correctly positioned for dispensing and application. The

Backfeed adjustment is used to position the label so that it is fully dispensed and ready for application. It may then be necessary to reposition the next label before printing. The

Backfeed (repositioning of the label) operation is enabled if DSW3-4 is in the Off position. If

Backfeed is enabled, placing DSW3-1 is in the Off position will cause the backfeed operation to be performed immediately before each label is printed. If DSW3-1 is in the On position, the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer.

The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover. When turned all the way counterclockwise, the amount of backfeed is +3.75 mm, and -3.75 mm when turned all the way counterclockwise.

1. Turn the printer on.

2. Press the LINE key to place the printer in the Off Line status.

3. Press the FEED key to feed out a blank label.

4. Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key. Repeat this procedure until the label is fully released from the liner.



DISPLAY

This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions.

PRINT

The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the head for printing. It provides a continuous range of adjustment. Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print.

NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges.



LCD PANEL PRINTER CONFIGURATION

The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings. Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting. If you load a label job that includes software settings and then enter a new setting via the LCD panel, the manually set values will be used by the printer. If you set the values manually and then download a job with software settings, the software settings will be used.

There are seven modes of operation. To enter the desired mode, the KEY SEQUENCE combination listed in the table below must be performed. The initial LCD display message is shown for each mode.

MODE

Normal

Advanced

Test Print

Default Setting

Clear Non-Standard

Protocol

Protocol Code

Download

Hex Dump

KEY SEQUENCE

POWER

LINE + POWER

FEED + POWER

LINE + FEED + POWER

DSW2-7 ON + LINE +

FEED+ POWER

DSW2-7 ON + POWER +

LINE

DSW2-4 ON + POWER

INITIAL DISPLAY

ONLINE

QTY:000000

ADVANCED MODE

TEST PRINT MODE

CONFIGURATION

DEFAULT SETTING

YES NO

ALT. PROTOCOL

USER DOWNLOAD

ONLINE

QTY:000000

PAGE

3-10

3-13

3-25

3-26

3-27

3-27

3-28

NORMAL MODE

The printer initially powers on in the ONLINE mode. The user can access the User Settings using the following procedures.

V 05.00.03.00

INITIALIZING

Displays the firmware during the initialization.

ONLINE

QTY:000000

The LCD will display the ONLINE status on the top line and the bottom line will contain the label quantity (QTY) status. The messsge will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. As soon a print job is received, the quantily line will indicate the number of labels to be printed. As soon as the label job begins to print, the display will indicate the number of labels in the print job that remains to be printed.



OFFLINE

000000

PRINT DARKNESS

1 2 3 4 5

PRINT SPEED

3 4 5

Press the LINE key once. When the display changes to

OFFLINE, press the FEED and LINE keys simultaneously for more than one second. Release the keys.

The LCD now displays the Print Darkness selections. The current setting is indicated by a cursor over one of the range settings. There are 5 possible selections. The lowest setting represents the lightest print and the highest setting the darkest print.

1. Press the Cursor keys to step the cursor to the desired setting.

2. Once the correct setting is underlined, press the ENTER key to accept the selection and step the display to the next adjustment.

The print speed selections are dependent upon the printer model. The current setting is indicated by the cursor.

1. Use the Cursor keys to step the cursor to the desired setting.

2. Once the correct setting is selected, press the ENTER key to accept the selection and step the display to the next adjustment.



PITCH OFFSET

+ 00mm

The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 59mm in increments of

1mm. Once the position is set, it can be fine adjusted +/-

3.75mm using the PITCH potentometer on the Adjustment

Panel.

1. The cursor will initially be positioned over the Pitch Direction setting. Use the Cursor keys to step to the positive (+) or negative (-) selection. A positive selection moves the leading edge of the label forward (away from the print head) while a negative selection moves the leading edge of the label back into the mechanism.

2. Once the correct direction is selected, pressing the ENTER key will accept the setting and advance the cursor to the

Offset selection.

3. Use the Cursor keys to step the first digit of the counter to the desired setting. The display will increment one step each time the Cursor keys are pressed. The maximum setting is

5.

4. Press the ENTER key to accept the setting and advance the cursor to the second digit. Again use the Cursor keys to step to the desired setting. Once it is correct, pressing the

ENTER key will step to the next adjustment.

5. You may wish to print a test label after completing the adjustments to ensure they are correct.


SATO M10e


CANCEL PRINT JOB

YES NO

CANCEL PRINT JOB

COMPLETED

If the printer has a print job(s) in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO. Be sure you want to cancel the print job(s) before selecting yes as the job(s) cannot be recovered and will have to be retransmitted to the printer.

1. Use the Cursor keys to step the cursor to either the YES or

NO selection.

2. Once the correct setting is selected, pressing the ENTER key will accept the setting.

3. After the print job(s) have been cleared from memory, the printer will beep 3 times and display a COMPLETED message for 3 seconds and then return to the initial ONLINE

Normal Mode.

4. If you wish to change any of the settings, you must enter the

User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys.

ADVANCED MODE

An Advanced Mode is provided to make adjustments that require only occasional changes.

Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accidently changing the settings.

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INITIALIZING


ADVANCED MODE

ZERO SLASH

YES NO

AUTO ONLINE

YES NO

The Advance Mode is entered by pressing the LINE key while simultaneously turning power on. The printer will emit one long beep after which the LINE key is released.

This setting determines if a zero is printed with a slash or without a slash. This setting can also be controlled via software commands. When YES is selected, the printer internal fonts will have a slash through the center of the zero character.

1. Use the Cursor keys to step the cusor to either the YES or

NO selection.

2. Once the correct setting is selected, pressing the ENTER key will accept the setting and advance the display to the

Auto Online display.

This setting determines the mode in which the printer powers up.

If the YES selection is made, the printer powers up in the ON

LINE mode and is ready to print. If NO is selected, the printer powers up in the OFF LINE mode and must be manually placed in the ON LINE mode by pressing the LINE key before it is ready to print.

1. Use the Cursor keys to step the cursor to either the YES or

NO selection.

2. Once the correct setting is selected, pressing the ENTER key will accept the setting and advance the display to the

Print Offset display.

PN 9001101 Rev. A Page 3-13


PRINT OFFSET

V:+0000 H:+0000

SET CALENDAR

YES NO

Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it negative moves it bsack into the printer. Horizontal Offset is distance that the label image is shifted either to the right or left on the label. The image is shifted to the left (towards the inside edge of the label) for a positive setting and it is shifted to the right (towards the outside edge of the label) for a negative setting. This setting changes the base reference point for all subsequent label jobs. It’s effect is identical to the <ESC>A3 Base Reference point command.

Since the printer moves the label in discrete steps equal to the size of the print dot, the units of measure for Vertical and

Horizontal Offset distance is dots. The maximum values that can be set is 3600 for vertical offset and 3199 for horizontal offset.

1. Use the Cursor keys to step the counter to the desired setting. The display will increment one step for each time the

Cursor keys are pressed. If the LINE key is held pressed for more than two seconds, it will automatically go into the fast scroll mode.

2. Once the setting is correct, pressing the ENTER key will accept the setting and advance to the next display.

Note: This setting can be overriden by the Base Reference Point

Command.

The Calendar is a optional feature in the M10e printer allowing the date and time to be set manually using the LCD Display or via the <ESC>WT Calendar Set command. This screen will not be displayed if the Calendar Option is not installed. The last setting, set either manually via software command, received by the printer will be the value used. The format of the display is

YY/MM/DD hh:mm (Year/Month/Day/hours:minutes).The date format is fixed and cannot be changed.

To enable the Calendar feature, press the Cursor keys until the cursor is over the YES. If the Calendar feature is to be disabled, press the Cursor Keys key until the cursor is over the NO selection. When the desired setting is selected, press the

ENTER key.


SATO M10e


CALENDAR

00/00/00 00:00

IGNORE CR/LF

YES NO

1. Year - The first display shown will have the cursor over the two digit year selection. You can scroll through the dates by pressing the LINE/FEED keys. The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value (i.e., “99” for the year digits). Pressing the FEED key will decrease the year number.

2. Month - After you have set the correct year, pressing the

ENTER key will advance the cursor to the two digit Month position. You can scroll through the numbers corresponding to the month by pressing the LINE key. The month number will increase by one each time the LINE key is pressed until it reaches a value of “12”. Pressing the FEED key will decrease the month number.

3. Day - After you have set the correct month, pressing the

ENTER key will advance the cursor to the two digit Day position. You can scroll through the numbers corresponding to the month date by pressing the LINE and FEED keys.

The date number will increase by one each time the LINE key is pressed until it reaches a value of “31”. Pressing the

FEED key will decrease the day number.

4. Hour - After you have set the correct date, pressing the

ENTER key will advance the cursor to the two digit Hour position. You can scroll through the numbers corresponding to the hour (using a 24 hour clock) by pressing the LINE and

FEED keys. The hour number will increase by one each time the LINE key is pressed until it reaches a value of “24”

.Pressing the FEED key will decrease the hour number.

5. Minute- After you have set the correct hour, pressing the

ENTER key will advance the cursor to the two digit Minute position. You can scroll through the numbers corresponding to the hour by pressing the LINE and FEED keys. The minute number will increase by one each time the LINE key is pressed until it reaches a value of “60”. Pressing the

FEED key will decrease the minute number.

6. After you have set the minutes, pressing the ENTER key will accept the setting and advance to the Ignore CR/LF selection.

This selection tells the printer to strip out all carriage return/line feed pairs (CR/LF ) from the data stream, including graphics and

2D bar codes. It is used primrily to maintain compatibility with earlier models of SATO printers.

1. Use the Cursor keys to step the underline cusor to either the

YES or NO selection.

2. Once the correct setting is underlined, pressing the ENTER key will accept the setting and advance the display to the

Character Pitch display.

PN 9001101 Rev. A Page 3-15


CHARACTER PITCH

PROP FIXED

ADVANCED MODE

This selection allows you to set the default character pitch to either fixed character spacing or proportional character spacing.

1. Use the Cursor keys to step the cursor to the desired setting.

2. Once the correct setting is selected, pressing the ENTER key will accept the setting and the display will return to the

Advanced Mode display.

To exit the Advanced mode, power the printer off and then back on.

CARD MODE

The Card Mode allows the operator to manage the Expanded Memory (PCMCIA Card or

Internal Expanded Flash ROM).

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INITIALIZING


ADVANCED MODE

CARD MODE

The Card Mode is entered from the Advanced Mode display by pressing the Right Cursor key (>>)once.

The Card Mode display indicates that the printer is in the Card

Mode. To advance to the first selection, press the ENTER key.

MEM SELECT (CC1)

CARD MEMORY

CARD->MEMORYCOPY

TRUETYPEFONT Y/N

COPY START

YES NO

TRUETYPEFONTCOPY

COPYING

This selection determines which type of optional expanded memory will be addressed as “CC1" in the command streams.The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2.

The Memory selection specifies the optional Expanded Flash

ROM as CC1 and the optional PCMCIA card as CC2.

1. Step the cursor to the desired selection using the Cursor keys.

2. Once the cursor is positioned over the desired selection, press the ENTER key to accept the selection and advance the display.

This selection allows you to copy TrueType fonts from the

PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM.

1. Use the Cursor Keys to step the cursor to desired setting. If

Yes is selected, the printer will enter the Card Copy mode. If

No is selected, the display will advance to the Card to

Memory SATO Font Copy mode.

2. Confirm your selection by stepping the cursor to the Yes selection. If you select No, the display will return to the previous selection.

3. Press the ENTER key to accept the selection. If Yes was selected the copy process will start.


SATO M10e


TRUETYPE

FONTCOPY

COMPLETED

4. Once the copy process is completed, press the ENTER key to step the display.

CARD COPY/FORMAT

XXXXXXX ERROR


SATOFONT Y/N

COPY START

YES

SATO FONT COPY

COPYING

NO

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory available.

This selection allows you to copy SATO fonts from the PCMCIA

Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM.

1. Use the Cursor keys to step the cursor to desired setting. If



Memory Copy All mode.


3. Press the ENTER key to accept the selection. If Yes was selected the copy process will start

SATO FONT COPY

COMPLETED



XXXXXXX ERROR

MEMORY->CARDCOPY

ALL <0MB> Y/N

COPY START

YES NO





This selection allows you to copy the entire contents from the

PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory.






PN 9001101 Rev. A Page 3-17


CARD->MEMORY

COPY COPYING



COMPLETED


COMPLETED



XXXXXXX ERROR


ALL <0MB> Y/N

COPY START

YES NO


COPYING





This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer.









XXXXXXX ERROR


PROGRAM Y/N

COPY START

YES NO





This selection allows the user to copy printer firmware from the

PCMCIA Memory Card to the printer.



No is selected, the display will advance to the mode display.



SATO M10e


CARD->MEMORY

COPY COPYING


COMPLETED




XXXXXXX ERROR


PROGRAM Y/N

COPY START

YES NO


COMPLETED





This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card.



No is selected, the display will advance to the mode display.

2. Press the ENTER key to accept the selection. If Yes was selected the copy process will start. If you select No, the display will return to the previous selection.



XXXXXXX ERROR

CARD FORMAT

YES NO

MEMORY FORMAT

YES NO





Before a PCMCIA card can be used, it must be formatted.

Note: Formatting a card destroys all data currently stored on the card.


Yes is selected, the printer will enter the Card Format mode.

If No is selected, the display will advance to the mode display.

Before the internal Expanded Memory can be used, it must be formatted.

Note: Formatting the Memory will destroy any stored data.


Yes is selected, the printer will enter the Memory Format mode. If No is selected, the display will advance to the mode display.

PN 9001101 Rev. A Page 3-19


CARD MODE To exit the Card Mode, power the printer off and then back on.

SERVICE MODE

The Service Mode allows the operator to set up the basic operation parameters of the printer.

V 05.00.03.00

INITIALIZING


ADVANCED MODE

SERVICE MODE

The Service Mode is entered from the Advanced Mode display by pressing the Right Cursor (>>)key once.

The Service Mode display indicates that the printer is in the Card

Mode. To advance to the first selection, press the ENTER key.

GAP

INPUT

[X.XXV]

[X.XV]

The M10e printers determine the location of the leading edge of the label by measuring the difference between light levels when it sees either a label edge or a black “EYE” mark. This adjustment allows you to manually set the threshold voltage level, between the maximum and minimum light levels. DIP switch DSW2-2 selects the sensor type. If DSW2-2 is in the OFF position, the setting will be for a See-Thru (or Gap) sensor and the LCD will display “GAP” on the top line along with the current setting. If DSW2-2 is in the ON position, the LCD will display

“EYE” on the top line with its current setting. If the value entered for the bottom line setting is “0.0V”, then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed. There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding, such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls. In these instances the value should be set using the following procedures.


GAP

INPUT


[X.XXV]

[X.XV]

GAP - When setting the “gap” threshold, the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. The formula to be used for setting the threshold is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

1. Insert a label still attached to the backing into the sensor and close the Label Hold-Down. Record the voltage shown on the top line of the LCD panel. This line should have the message “GAP” on the top line (DIP switch DSW2-2 =

OFF). Make sure the label is all the way under the sensor.

2. Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid. Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges:

Backing with label = 2.0V to 3.5V

Backing without label = Less than 1.0V

If the measured values are outside this range, you may have trouble in finding a value that will work properly under all conditions. If this is the case, a higher quality label may be needed to get adequate performance.

3. Calculate the starting point voltage using the formula.

4. Use the LINE and FEED keys to step the counter to the desired setting. The reading will advance to a setting of 4.9

(the maximum voltage). If a value of “0.0” is set, the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed.

5. Once the setting is correct, pressing the ENTER key will accept the setting and advance the next display.



EYE

INPUT

YES

[X.XXV]

[X.XV]

AUTO ONLINE FEED

NO

FEED ON ERROR

YES NO

EYE - When setting the “eye” threshold, the voltage must be measured with nothing but the label under the sensor and then again withthe printed “eye” mark under the sensor. The formula for this is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

1. Insert a label into the sensor and close the Label Hold-

Down. Make sure the printed “eye” mark is not under the sensor. Record the voltage shown on the top line of the LCD panel. This line should have the message “EYE” on the top line (DIP switch DSW2-2 = ON).

2. Now pull the label forward until the “eye” mark is positioned under the sensor (the voltage reading should be at its highest point). Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges:

Eye-Mark = 2.5V to 3.5V

Label Only = Less than 1.0V

If the measured values are outside this range, you may have trouble in finding a value that will work properly under all conditions. If this is the case, a higher quality label may be needed to get adequate performance.

3. Calculate the starting point voltage using the formula.

4. Use the LINE and FEED keys to step the counter to the desired setting. The reading will advance to a setting of 4.9

(the maximum voltage). If a value of “0.0” is set, the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed.


This selection specifies whether or not the printer will feed a label when it is placed in the Online mode.


Yes is selected, the printer will feed a blank label anytime it enters the Online mode.


This selection specifies whether or not the printer will feed a label when an error condition is cleared..


Yes is selected, the printer will feed a blank label anytime an error condition is cleared.



SATO M10e


REPRINT W/FEED

YES

FORWARD/BACKFEED

DISTANCE DEFAULT

FORWARD/BACKFEED

DISTANCE XXXmm

EXT PIN 9 SELECT

MODE1

EURO CODE

NO

MODE2

D5

This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode.


Yes is selected, the printer will reprint the last label when the

FEED key is pressed when the printer is Online. If the printer is Offline, pressing the FEED key will feed a blank label.

2. Once the setting is correct, pressing the ENTER key will accept the setting and advance to the

This display will only appear Backfeed is enabled (DSW3-4 =

OFF). The maximum backfeed distance is 255 mm.

1. Use the Cursor keys to select either the Default or the

Manual selection.


3. If Manual setting is selected, use the Cursor keys to advance the distance to the desired setting. Each time the

LINE key is pressed, the Distance will advance 1 mm. The maximum distance is 255 mm.

4. Once the desired distance is set, press the ENTER key to accept the setting and step to the next display.

This selection allows the user to select the conditions that cause the signal on Pin 9 of the EXT connector to be true. If Mode1 is selected, pin 9 will be true when the printer is ready to print, i.e. it is Online and has a print job loaded (a quantity of labels to be printed on the display). If Mode 2 is selected, pin 9 will be true if the printer is Online.

1. Use the Cursor keys y to step the cursor to the desired setting.

2. Once the desired setting is selected, press the ENTER key to accept the setting and step to the next display.

This selection allows the user to specify the dexadecimal code for the character which is replaced with the Euro Character. The default is D5H.

1. The cursor should be positioned over the first digit selection.

Use the Cursor keys to step to the desired setting.

2. Press the ENTER key to advance the cursor to the second digit of the desired hexadecimal code.

3. Press the LINE key to step to the desired setting.

4. When the setting is correct, press the ENTER key to accept the setting and step to the next display.

PN 9001101 Rev. A Page 3-23


SELECT LANGUAGE

ENGLISH

IGNORE CAN/DLE

YES NO

PRIORITY SETTING

COMMAND LCD

LABEL RE-DETECT

ENABLE DISABLE

IEEE1284

ACK SIGNAL

SERVICE MODE

00.5

This selection allows the user to select the character set used by the printer. The selections are English, French, German,

Spanish, Italian and Portuguese.

1. Press the Cursor keys to advance to the desired languarge setting.

2. When the setting is correct, press the ENTER key to accept the setting and step to the next display.

If the printer is placed in the Multi-Item Buffer Mode (DSW2-5 =

OFF), the user can chose to ignore CAN (18H) and DLE (10H) commands used in bi-directional communications (see Section

6: Interface Specifications). If the Single Item Buffer Mode is chosen (DSW2-5 = ON), this display will be skipped.

This selection allows the user to assign a priority for Print

Darkenss, Print Speed and Print Offset setting methods. If LCD is selected, the setting established via the LCD display/menu system will be used for an incoming label job, regardless of any different command settings. If Command is selected, any commands in the label job will take precedence and be used for printing the job.

1. Use the Cursor keys to step to the desired priority.

Once the desired setting is selected, press the ENTER key to accept the setting and step to the next display.

This selection allows the user to disable the feeding of a blank label upon power up. If Enable is selected, the printer will automatically feed a label until it detects a label enge. This will correctly position the next printed label under the print head. If

Disable is selected, the printer will not try to detect the next label and the operator is responsible for ensuring that the label is correctly positioned before printing.

1. Use the Cursor keys to step to the desired setting.


If the printer is placed in the Single Item Buffer Mode (DSW2-5 =

ON), this selection allows the user to set the width of the

IEEE1284 ACK pulse. In the Multi-Item Buffer Mode, this display will be skipped.The range is 0.5 µsec to 10 µsec.

1. Use the Cursor keys to step the display to the desired setting. The setting will advance in increments of 0.1 µsec each time the LINE key is pressed until the setting reaches

10.0 µsec when it will wrap around to the 0.5 µsec setting.


The Service mode is exited by powering the printer off and then back on.


SATO M10e


COUNTERS MODE

The Counters Mode is provided to allow the user to access the internal printer cousters.

ADVANCED MODE The Counter Mode is accessed from the Advanced Mode. Press the Cursor keys to step to the Counter Mode.

COUNTERS MODE Pressing the ENTER key will advance the display to the counter selections.

COUNTERS

HEAD COUNTER

0.5M

HEAD COUNT CLEAR

YES NO

COUNTERS MODE

The counters are identified in the display as:HD:Head Counter

(should be reset when print head is replaced)

HD: Head Counter

CUT: Cutter Counter

LIFE: Life Counter (cannot be reset)

1. Use the Cursor keys to step the cursor to the desired counter, the Head (HD) counter or the LIFE counter. The default position is the Head Counter. Use the Cursor keys to advance the cursor to the desired selection.

2. Once the correct setting is selected, pressing the ENTER key will display the current value (in meters) stored in the counter. The maximum number of digits displayed is 8.

3. Pressing the ENTER key again will advance the counter to the Clear mode. All counters with the exception of the LIFE counter may be cleared.

4. Use the Cursor keys to select the desired setting. If you only wanted to read the counter value, select NO. If you want to read the counter and reset it to 0.0, place the cursor over the

YES. Once the desired setting is selected, pressing the

ENTER key will advance the return you to the Counters

Mode display.

5. To exit the Counters Mode, turn power to the printer off and then back on.

TEST PRINT MODE

The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the

OFF position, the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer on..

V 05.00.03.00

INITIALIZING


PN 9001101 Rev. A Page 3-25


TEST PRINT MODE

CONFIGURATION

TEST PRINT SIZE

10 CM

PRESS FEED KEY TO

STOP PRINTING

This option allows you to print a test label. It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode. The test label allows you to verify that you indeed did make the desired changes. To enter the Test Print Mode, power the printer on while pressing the

FEED key. The printer will beep. Release the FEED key and the printer will display the following message on the LCD panel:

1. Use the Cursor keys to step the cursor to type of test label you wish to print. The choices are:

CONFIGURATION

BARCODE

HEADCHECK

MEMORY

FACTORY

Note: This screen will not be displayed for the Memory

Test Label.

Once you have selected the type of test label to be printed, use the ENTER key to accept the selection and the display advances to the Test Print Size display. This display allows you to select the label width.

1. Use the LINE key to select the lable width. Each time the

LINE key is pressed, the label size advances 1 cm until it reaches a maximum width of 26 cm, at which point it will wrap to the smallest size of 13 cm.

2. Pressing the ENTER key accepts the selection.

3. Press the FEED key to start printing test labels continuously.

4. Press the FEED key to stop the printer.

5. To exit the Test Print Mode, power the printer off and then back on.

DEFAULT SETTING MODE

Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions.

V 05.00.03.00

INITIALIZING


DEFAULT SETTING

YES NO

You enter the Default Setting Mode by pressing the LINE and

FEED keys while simultaneously powering the printer on. The printer will emit one long beep after which the FEED and LINE keys should be released.

1. Use Cursor keys to select either the YES or NO.

2. Once the desired setting is selected, pressing the ENTER key will accept the selection and the printer will reset to the original default conditions.


SATO M10e


DEFAULT SETTING

COMPLETED

3. When the printer has completed the reset process it will beep 3 times and the Default Setting Completed display will appear. At this time the printer is in the default configuration.

4. To exit the Default Setting Mode, power the printer off and then back on.

CLEAR NON-STANDARD PROTOCOL

The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H,

NULL = 7EH, CAN = 21H and OFFLINE = 5DH.

V 05.00.03.00

INITIALIZING


ALT.PROTOCOL

DEFAULT COMPLETE

To Clear Non-Standard protocol codes, DSW2-7 is placed in the

On position and the printer powered on while simultaneously pressing the LINE and FEED keys.

The printer will emit one long beep at which time the LINE and

FEED keys should be released.

When the keys are released, the printer will replace the Alternate protocol codes with the default values.

After the default setting is complete, the printer will emit two short beeps indicating the process is complete.

To exit the mode, power the printer off and then back on.

DOWNLOAD USER DEFINED PROTOCOL CODES

The user can define a set of custom protocol codes and download them to the printer using the

<ESC>LD command.

V 05.00.03.00

INITIALIZING


USER DOWNLOAD

PRESS THE LINE KEY

To enter the User Download mode, DSW2-7 is placed in the on position and the printer is powered on while simultaneously pressing the LINE key. The printer will emit one long beep after which the LINE key is released.

1. Set DSW2-7 Off to replace the Standard protocol codes or

On to replace the Alternate set of protocol codes.

PN 9001101 Rev. A Page 3-27


USER DOWNLOAD

WAITING

2. Press the LINE key. The printer is now waiting for the data to be sent.

3. Transmit the download data command stream to the printer.

4. After the data has been received, the printer will beep and print a status label. If it does not beep and print a status label, the printer did not accept the data.

5. If the printer did not beep and print a status label, turn the printer off and check your data stream for errors and start the download process over.

6. If the custom codes are correct, press the ENTER key to accept them and terminate the download process. If they are incorrect, turn the printer off without pressing the

ENTER key and begin the process again.

HEX DUMP MODE

In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting.

V 05.00.03.00

INITIALIZING


ONLINE

QTY:000000

The Hex Dump Mode is entered by placing DSW2-4 in the on position and powering the printer on.

1. The printer is now ready to receive data.

2. Send the data stream to the printer.

3. The received data will be printed in a hexadecimal format4.

To return the printer to normal operation, place DSW2-4 in the off position and power the printer off and then back on.


SECTION 4.

CLEANING AND MAINTENANCE

INTRODUCTION

The following information is presented in this section:

• Adjusting the Print Quality

• Cleaning the Print Head, Platen and Rollers

• Replacing the Print Head

• Replacing the Fuse

ADJUSTING THE PRINT QUALITY

One of the nice features of the SATO printers are their high print quality. They are equipped with two different methods of adjusting the quality of the print; print darkness and speed.

When adjusting for optimum print quality, a bar code verifier system should be used. The human eye is a poor judge of the relative widths of the bars in a symbol, a characteristic that is extremely important for good bar code quality.

PRINT (DARKNESS)

This adjustment allows the user to control (within a specified range) the amount of power that is used to activate the individual print head heat elements. It is important to find a proper print darkness level based on your particular label and ribbon combination. The printed images should not be too light nor should the ink from the ribbon “bleed.” The edges of each image should be crisp and well defined.

The Print Darkness can be set using the front panel LCD panel or by downloading the setting using the Print Darkeness software command. Once the range has been selected, the PRINT

Potentiometer on the front panel can be used to make finer adjustments.

SATOM10e

PRINT DARKNESS ADJUST

The primary adjustment for Print Darkness is the PRINT potentiometer on the Configuration

DIP Switch panel. It provides a continuous range of adjustment, allowing you to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print and counterclockwise for lighter print.

PN 9001101 Rev. A Page 4-1

Section 4. Cleaning and Maintenance

NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is adjusted for lighter print, the darkness will be lighter in all speed ranges selected by the command code.

PRINT SPEED

The other method of controlling print quality is by controlling the speed at which the label is printed. This adjustment is made only on an individual label basis using the Print Speed command code. For more details on this command, see the “e” Printer Programming

Reference. Changing the print speed allows the user to control the amount of time allowed for print element cooling before the media is stepped to the next print position. It is especially critical when printing “ladder” bar codes (bar codes printed with the bars parallel to the print line). When printing a “ladder” bar code, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will be

“smeared” on the trailing edge.

The Print Speed can be set using the LCD panel or with the Print Speed software command.

The software command will override the any setting entered using the LCD panel.The other method of controlling print quality is by controlling the speed at which the label is printed.

This adjustment is made only on an individual label basis using the Print Speed command code. For more details on this command, see the “e” Printer Programming Reference.

CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

Supplies needed: SATO SA070 Cleaning Kit

Cleaning the Print Head

1. Turn the printer off.

2. Open the Top Cover.

3. Open the Print Head Assembly by pulling the Head Latch toward the front of the printer. The Print Head

Assembly is spring-loaded and will automatically open as soon as the

Head Latch is disengaged. Rotate the

Print Head Assembly up and to the rear to give access to the underside of the print head.

4. Remove the ribbon (M10eTT only)

5. Apply SATO Thermal Print Head

Cleaner to a cotton swab.

Head Cleaning

TBA

6. The Print Head faces downward along the front edge of the assembly. Pass the end of the dampened swab along the epoxy ridge that runs the entire width of the Print Head.

7. Check for any black coloring or adhesive on the swab after cleaning.

8. Repeat if necessary until the swab is clean after it is passed over the head.



9. The head should be cleaned at least every time the ribbon is changed and more often in dusty environments.

Cleaning the Platen and Rollers


2. Open Top Cover.

3. Open the Print Head Assembly by pulling the Head Latch toward the front of the printer. The Print Head

Assembly is spring-loaded and will automatically open as soon as the

Head Latch is disengaged. Rotate the

Print Head Assembly up and to the rear to give access to the Platen.

4. Lift up on both ends of the Label

Cover Plate at the points marked with the purple arrows until it releases.


Cleaner to one of the cotton swabs.

6. The Platen is the rubber roller directly below the Print Head. It should be cleaned of any ribbon or label residue.

7. The Label Feed Rollers are located to the rear of the Print Head Assembly.

They should be cleaned of any label residue or foreign material.

8. Repeat if necessary. The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present.

9. Reposition the Label Cover Plate and press down at the points marked with the purple arrows until it snaps in place.

Lift Label Plate at arrows to give access to label rollers.

Platen Cleaning

TBA

Label Cover Plate

Label Rollers

Platen

CLEANING THE LABEL EDGE AND PAPER END SENSORS

There are two sensors that are used to control the positioning of the label. One is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. Another is a reflective sensor that detects the light reflected from the bottom of the label liner. When a


Section 4. Cleaning and Maintenance printed black Eye-Mark passes through the beam, the light is no longer reflected back to the sensor detector, indicating to the printer that it should use this position as the start of a new label. When dust, dirt, adhesive or other foreign matter interferes with the light path of either of these sensors, the results is erratic label positioning and feeding. These sensors should be cleaned regularly, at least every two rolls of labels. In addition, a Paper End sensor is used to detect when the media supply has been depleted. It is very important that this sensor be kept operating properly since the Print Head depends upon the presence of the media as a heat sink.

Printing without media under the head can result in damage to the Print Head.

SATO SA070 Cleaning Kit Supplies Needed:



3. Unlatch the Print Head Assembly and remove any labels remaining in the printer.

4. Remove the ribbon (M10eTT only).

5. The Label Edge Senors are located in the paper path behind the Print Head.

See Section 2:Installation for their location relative to the Print Head. They are automatically positioned when the the Label Width Guides are adjusted.

6. Remove the thumbscrew holding the

Sensor Housing.



8. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors.

9. Reposition the Sensor on the adjustable paper guide and replace the thumbscrew.

Sensor Location

TBA

Thumbscrew

Sensor Cleaning

TBA

Sensor Assembly

Sensors



CLEANING THE AUTO LOAD SENSOR

In addition, there is one more sensor to sense when the media is correctly positioned for auto loading. When dust, dirt, adhesive or other foreign matter interferes with the light path of this sensors, the results is erratic paper end error signals. This sensors should be cleaned regularly, at least every two rolls of labels.

Supplies Needed:



3. Release the Print Head by pulling forward on the Head Release Latch

4. Lift up on both ends of the Label Cover

Plate at the points marked with the purple arrows until it releases.



6. The sensor is located underneath the label plate..

7. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors.

8. Reposition the Label Cover Plate and press down at the points marked with the purple arrows until it snaps in place.

Label Cover Plate

SATO SA070 Cleaning Kit

Auto Load Sensor

TBA

Auto Load Sensor



REPLACING THE PRINT HEAD

The print head is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head.

Supplies needed: Flat Blade Screwdriver (Note: Some units may require a No. 2

Phillips screwdriver)

1. Turn the printer off and remove the power cable.


3. Unlatch the Print Head by pulling forward on the Head Release

Lever.

4. Remove the ribbon (M10eTT only).

Mounting Screw

TBA

5. View the Print Head Assembly from the front of the printer.

Locate the center mounting screw on the top of the assembly.

Remove this screw and set it aside.

Print Head Mounting Screw

6. The Print Head should now be loosened from the top of the assembly by grasping either side and carefully pulling it down and forward.

7. Disconnect the signal and power cables from the print head connectors and set the Print Head aside.

Cable Connections

TBA

8. Carefully attach the new print head to the connectors, using caution to make sure the connector keys are correctly positioned.

NOTE: Be careful not to scratch the printing surface of the print

Connectors

Alignment Dowels and Holes (each side) head while installing it.

Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty!

9. Reposition the Print Head in the printer, taking care to line ups the alignment dowels on each end of the Print Head with the corresponding holes in the Print Head Mounting

Bracket.

10. Locate the mounting screw in the top plate assembly and align it with the tapped hole in the new print head.

11. Re-secure the print head by tightening the screw.


SECTION 5.

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the M10e printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into five parts:

• Initial Checklist

• IEEE1284 Parallel Interface

• RS232C Serial Interface

• Universal Serial Bus Interface

• LAN Ethernet Interface

INITIAL CHECKLIST

1. Is the printer powered up and ON-LINE?

2. Is the ERROR light on the front panel off? Is this light is on, it may mean the Print Head

Assembly or the Label Hold-Down is not closed and latched in position.

3. Are the LABEL and RIBBON lights on the front panel off? If these lights are on, the labels or ribbons may be incorrectly loaded.

USING THE IEEE1284 PARALLEL INTERFACE

1. Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the Parallel Interface connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2. Does the Parallel interface cable used meet IEEE1284 specifications? If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer, the printer may not be able to communicate correctly.

3. Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are sending data out the correct port.

4. Is the IEEE1284 Interface Module installed in the printer? Older versions of the Parallel

Interface module will not work correctly in the “Se” printers.

5. When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

This may mean that the computer doesn’t know the printer is there. Verify that: a. Both ends of the cable are securely inserted into their respective connectors.

b. The printer is ONLINE.

c. The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons.


Section 5. Troubleshooting

6. When you send the print job to the printer and it does not respond, and there is no error message on the PC: a. Check your data stream for some of the basics. Is your job framed as follows?

<ESC>A—DATA—<ESC>Z b. Verify that you’ve included all required parameters in the data stream.

c. Verify the following:

You have not typed a “0” (zero) for an “O” (letter) or vice-versa.

You have not missed any <ESC> characters where they’re needed.

Make sure all printer command codes are capital letters.

7. If you’ve checked all of the above and the printer still isn’t printing, you may want to try a

Buffer Hex Dump to determine what (if anything) the printer is receiving from your computer. See Printing Hex Dump Labels in Section 3: Configuration.

The Parallel port is now listening for incoming data. Send your print job. The printer will now print (only once) a Hexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer received.

It may be tedious, but now you can analyze and troubleshoot the data stream.

8. While checking the Hex Dump printout, if you notice 0D

H

0A

H

(Carriage Return and Line

Feed) characters throughout. The command string should be continuous and no CR or LF characters are allowed between the Start Command (<ESC>A) and the Stop Command

(<ESC>Z). If you are using BASIC, it may be adding these characters automatically as the line wraps. Adding a “width” statement to your program can help to suppress these extra

0D

H

0A

H

characters by expanding the line length up to 255 characters. See the“e” Printer

Programming Reference for details on writing a program in BASIC.

If you’re not programming in BASIC, check to see if you have an equivalent statement in the language you’re using to suppress extra carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer.

USING THE RS232C SERIAL INTERFACE

1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S or

DB-9S Male) and to the RS232C connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2. Is the cable defective? At the very least, you should be using a “Null Modem Cable,” which crosses pins in a specific manner. This should enable your printer to print. But we recommend that you eventually use a cable built to specifications as described in Section

6: Interface Specifications.

3. Is the RS232 Interface Module installed in the printer? The M10e printers require the new

Hi Speed Serial Interface (PN WCL40451)to take advantage of the faster data transmission speeds. The older Serial Interface Modules will work, but at a reduced capability.



4. Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A and <ESC>Z commands? See the “e” Programming Reference if necessary.

5. If after sending your job to the printer, it only “beeps” and displays an error message on the LCD display, you may have a configuration problem. There may be some inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232 settings are, print a

Configuration Test label (see Section 3. Configuration). It will list all of the current printer configuration settings.

6. If you still are unable to get printer output, try the Hex Dump as described in Step 5 under the Parallel Interface troubleshooting. In this case, the printer monitors the RS232C interface for incoming data.

7. From the Hex Dump, if you are seeing extra 0D

H

0A

H

(CR and LF) characters, and are using BASIC, refer to “e” Printer Programming Reference. It provides hints for writing a

SATO program in BASIC.

USING THE UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following:

1. Click on Start, then Settings and then Control Panel.

2. Within the new Window you should have an Icon listed as System. Double Click on this.

3. Click on the Device Manager tab.

4. Make sure that the View Device by type is checked. Scroll down until you get to SATO-

USB device.

5. Verify that it does not have any errors next to it. If it shows an error, remove the device and then reinstall it.

6. Reboot the PC and the Printer.

7. Consult the WindowsTroubleshooting guide or contact technical support for further assistance.

USING THE LAN ETHERNET INTERFACE

Printer Does Not Come Up Ready

If you cannot print to the print server after you install it, check the following:

1. Make sure that the printer is powered on, that all cables are securely plugged in, and that the printer is on-line.

2. If possible, connect a terminal to the serial port. If you see the boot prompt, the print server firmware has not been loaded properly. If reloading does not fix the problem, try setting switch 1 to ON (factory defaults) and powering the print server off and then on again; if the problem persists, the product may be defective.

Installation Problems (Printer Comes up Ready but You Cannot Print)

• If the printer starts up OK but you cannot print, the problem could one of the following:

• There is a problem with the interface between the print server and the printer



• There is a problem with the network connection or cabling.

• There is a queue setup problem, a print server setup problem, or other protocol-related problem.

Checking the Interface between the Print Server and the Printer

First make sure that the cable between the print server and the printer is securely plugged in at both sides. Then:

1. Wait about two minutes after the printer is powered on and then run a printer self-test (see

Secton 3:Configuration for information on how to run the self-test).

If the self-test does not print, then there is possibly a hardware problem. Double check the connections.

In some rare instances, disabling NBUF with the command SET PORT P1 NBUF DIS-

ABLED will solve port compatibility issues.

Checking the Network Connection and Cabling

If the self-test page prints but you cannot print documents, first check the network connection and cabling.

1. If you are connecting to a 10baseT network, verify that the OK LED is on. If the appropriate LEDs are not on, there is probably a bad 10BaseT or 100BaseTX cable or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device (such as a PC) to the cable.

2. If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub

(this is the default setting for most hubs). Also, if you have a hub or multiport repeater, verify that the hub or repeater port is good by trying the print server on a different port.

3. If you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

4. Make sure that you are not trying to perform an illegal operation, such as attempting to print a label larger than the printer can handle.

5. Check the individual protocol troubleshooting sections in provided with the Ethernet

Interface Module for additional causes of intermittent printer problems.

Intermittent Problems

If the print server and the printer start up OK, but you intermittently have problems printing, check the following:

1. Excessive NetWare polling can be a big cause of intermittent problems. Make sure that you have only enabled the NetWare file servers that you need for printing (do a SHOW

NETWARE command from the print server console to see the enabled file servers). If you have V3.21 or earlier firmware, make sure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0. If you are not using NetWare, you can disable NetWare entirely with the command SET NETWARE DISABLED.



2. Check the individual protocol troubleshooting sections provided with the Ethernet Plug-In

Interface Module for additional causes of intermittent printer problems.



ERROR SIGNALS

The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered.

LED

Error On

Error On

Error On

Error On

Error Blinks

Error Blinks

Error Blinks

Error Blinks

Error Blinks

Error On

Line Blinks

Error On

Line Blinks

Error On

Line Blinks

Error On

Line Blinks

Error Blinks

LCD MESSAGE AUDIBLE

BEEP

Machine Error

EEPROM Error

Head Error

Sensor Error

Card R/W Error

Card Low Battery

Card No Battery

Head Open

Cutter Error

Parity Error

Overrun Error

Framing Error

Buffer Over

Paper End

1 Long

1 Long

1 Long

3 Short

1 Long

1 Long

Memory Card

Read/Write

Memory Card

Battery Low

1. Card not formatted

2. No card recognized.

1. Card battery needs replacement.

1 Long No Battery in Card 1. Card needs battery installed.

3 Short Head Open 1. Head not latched.

2. Head latch switch bad.

3 Short Cutter 1. Cutter jam.

2. Cutter sensor dirty.

3 Short RS232 Parity Error 1. RS232 parameter mismatch.

3 Short

3 Short

3 Short

3 Short

ERROR

CONDITION

Machine Error

EEPROM Read/

Write

Head

Sensor

RS232 Overrun

Error

RS232 Framing

Error

POSSIBLE CAUSES

1. Defective Board

1. EEPROM not installed correctly.

2. Overwriting EEPROM.

1. Electrical head malfunction

1. Paper jam.

2. Sensor DSW setting.

3. Sensor level adjustment.

1. RS232 parameter mismatch

1. RS232 parameter mismatch

Buffer Overflow 1. Command stream exceeds buffer size.

Media End 1. No paper.

2. Paper incorrectly loaded.

Error Blinks Ribbon End

Download Error

R/W Error

Mem Full Error

CopyCard/Format

R/W Error

No Card Error

Mem Full Error

3 Short

3 Short

3 Short

Ribbon End

Card Copy or

Format Error

1. Needs new ribbon roll.

2. Ribbon sensor needs adustment.

Download Error 1. Read/Write error.

2. Corrupted download file.

3. Download file too large.

1. R/W error during copying.

2. Card not installed properly.

3. File too large.


INTRODUCTION

SECTION 6.

INTERFACE SPECIFICATIONS

The M10e printer utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the M10e printer. These specifications include detailed information on how to properly interface your printer with your host system.

The following information is presented in this section:

• Interface Types

• Using the Receive Buffer

• IEEE1284 Parallel Interface

• Universal Serial Bus (USB) Interface

• Local Area Network (LAN) Interface

• RS232C Serial Interface

• Bi-Comm Communications Protocol

• Status Response

INTERFACE TYPES

The parallel interface for the M-8400RVe printer is a high speed, bi-directional interface that conforms to the IEEE1284 specification (ECP mode on some computers). The interface is also compatible with the older Centronics parallel interface standard. If it does not detect the correct IEEE1284 signals in the interface connection, it will automatically operate in the standard Centronics mode which is much slower. To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification. If either of these two are not present, the data rate is severely compromised.

In order to provide flexibility in communicating with a variety of host computer systems all ìeî printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order. The other interfaces available are a high speed (to 57.6K bps) serial interface, an Ethernet interface or an optional

Universal Serial Bus (USB) interface.

The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles. The RS232C Serial interface allows connectivity to a number of other hosts. The

USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus. Up to 127 peripherals can be connected to a single USB port. The interfaces available are a high speed (to 57.6K bps) serial interface, an Ethernet interface or an optional Universal Serial Bus (USB) interface.



WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty.

THE RECEIVE BUFFER

The M10e printers have the ability to receive a data stream from the host in one of two ways.

The receive buffer may be configured to accept one print job at a time or multiple print jobs.

The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. The multiple job buffer, on the other hand prints all jobs in the order they are received by the printer, and the order of printing cannot be changed.

SINGLE JOB BUFFER

The printer receives and prints one job at a time. Each job must not exceed 2.95 MB.

MULTI JOB BUFFER

The printer is able to continuously receive print jobs, compiling and printing other jobs at the same time. It acts much like a “print buffer” to maximize the performance of the host and the printer. When using the RS232C Serial interface, the Multi Job Buffer uses either the Ready/

Busy with DTR (pin 20) or X-On/X-Off flow control protocols. See these sections for more details. With an empty receiving buffer, the status of DTR is “high” (or an X-On status if using X-On/X-Off), meaning the printer is ready to receive data. When the receive buffer is holding 2.0 MB of data (1 MB from being full), DTR will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.”



The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held (2.0 MB bytes from being full). At this time, DTR will go “high” or an X-On is sent to tell the host that it can again receive data.

All printer error conditions (i.e., label out, ribbon out) will cause the printer to go busy (DTR

“low” or X-Off) until the problem is corrected and the printer is placed on-line. The printer will also be busy if taken off-line from the front panel.

IEEE1284 PARALLEL INTERFACE

The parallel interface for the Series “e” printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.



ELECTRICAL SPECIFICATIONS

Printer Connector

Cable Connector

Cable

Signal Level

AMP 57-40360 (DDK) or equivalent

AMP 57-30360 (DDK) or equivalent

IEEE1284 Parallel, 10 ft. (3 m) or less

High = +2.4V to +5.0V

Low = 0V to -0.4V

DATA STREAMS

<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z



RS232 SERIAL INTERFACE

The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.

GENERAL SPECIFICATIONS

Asynchronous ASCII Half-duplex communication

Ready/Busy Hardware Flow Control

Pin 20, DTR Control

Pin 4, RTS Error Condition

X-On/X-Off Software Flow Control

Bi-Directional Communication

Data Transmission Rate

Character Format

9600, 19200, 38400, 57600 bps

1 Start Bit (fixed)

7 or 8 data bits (selectable)

Odd, Even or No Parity (selectable)

1 or 2 Stop bits (selectable)


Connector DB-25S (Female)

Cable

Signal Levels

DB-25P (Male), 50 ft. maximum length.

For cable configuration, refer to Cable

Requirements appropriate to the RS232C protocol chosen.

High = +5V to +12V

Low = -5V to -12V



PIN ASSIGNMENTS



CABLE REQUIREMENTS

READY/BUSY FLOW CONTROL

Ready/Busy is the hardware flow control method for the serial interface on the M10e printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20

(DTR) are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly.

X-ON/X-OFF FLOW CONTROL

X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, control characters representing ìPrinter Readyî (X-On =11 hexadecimal) or “Printer Busy” (X-Off = 13 hexadecimal) are transmitted by the printer on pin 2 (Transmit Data) to the host. In order for this method of flow control to function correctly, the host must be capable of supporting it. X-On/X-Off operates in a manner similar to the function of pin 20

(DTR) as previously explained. When the printer is first powered on it sends an X-Off when the “Buffer Near Full” level is reached and a X-On when the data level of the buffer drops below the “Buffer Available” mark. When the printer is taken off-line manually, it transmits an X-Off indicating it cannot accept data. When it is placed back on line manually, it sends an X-On, indicating it is again available for receipt of data. If an error occurs during printing (paper out, ribbon out), the printer sends an X-Off as soon as an error condition is detected. When the error is cleared and the printer is placed back on-line, it transmits an X-On indicating it is again ready to accept data.

Upon power up if no error conditions are present, the printer will continually send X-

On characters at five millisecond intervals until it receives a transmission from the host.

DATA STREAMS

The data streams for X-On/X-Off and Ready/Busy flow control are constructed in the same way as they are for Ready/Busy flow control.

<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z



Example: <ESC>A . . Job#1 . . <ESC>Z

NOTE: All characters are in ASCII.

UNIVERSAL SERIAL BUS (USB) INTERFACE

The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using

Windows 98 or above. Details for loading the USB driver are contained in the USB Interface

Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices may be connected to a USB port using powered hubs.


Connector:

Cable:

Host:

USB Type B Plug

10 ft (3 m) max

Windows 98 or above with USB Port


Power Supply:

Power Consumption:

BUS Power through cable

+5V@80ma

LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACE

A Local Area Network (LAN) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10/100BaseT LAN connection. Details for loading the

LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a

LAN Optional interface installed.


Cable: 10/100BaseT Category 5

RJ-45 Receptical Connector:


Power Supply: Powered from printer

BI-DIRECTIONAL COMMUNICATIONS

This is a two-way communications protocol between the host computer and the printer, thus enabling the host to check printer status. When Bi-Com 4 communications is selected, there is no busy signal from the printer. The host must request the complete status from the printer, including ready/busy. The host may request status in two different ways.



ENQUIRE/ACK/NAK

In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five milliseconds. If printing, it will respond upon finishing the current label, then resume printing. In order for this protocol to work properly with an RS232C Optional Interface, pin 6 (DTR) and pin 5 (CTS) must be held high by the host. One way to ensure these pins are always in the correct state is to tie pin 20 (DTR) to pin 6 (DSR) and pin 4 (RTS) to pin 5 (CTS) at the printer end of the cable.

ENQUIRE (ENQ)

Upon receipt of an ENQ command, the printer responds with 25 bytes of status information bounded by an STX/ETX pair. The Bi-Com protocol works only in the

Multi Job Buffer mode. The status information is defined as follows:

<STX>{ 2 Byte ID}{1 Status Byte}{6 Byte Label Remaining}{16 Byte Job Name}<ETX>

ID - This is a two byte number identifying the current print job ID. The print job ID is defined using the <ESC>ID Job ID command transmitted with the print job (see Job

ID Store in the command listing for more information on how to use this command).

The range is from 00 to 99.

Status - A single byte defining the current status of the printer (see the Status Byte

Definition table).

Label Remaining - Six bytes defining the number of labels remaining in the current print job. The range is from 000000 to 999999 labels.

Job Name - 16 bytes of ASCII characters identifying the name assigned to the job by the <ESC>WK Job Name command. If the Job Name is less than 16 characters, the field will be padded with leading zeroes.

If an ENQ is received after the print job specified in the ID bytes has been completed, or there is no data in the buffer, the printer will respond with two “space” characters

(20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in the

Remaining Labels bytes and the 16 byte Job Name.

CANCEL (CAN)

If a CAN (18 hexadecimal) command is received , it will stop the print job and clear all data from the receive and print buffers. A delay of five milliseconds or more is required before any new data can be downloaded. The CAN command is effective immediately upon receipt, even if the printer is off-line or in an error condition. The printer will return an ACK (06 hexadecimal) if there is no printer error condition and a NAK (15 hexadecimal) if an error condition exists.

PRINT JOB

Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists.



PRINT STOP (DLE)

If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

PRINT START (DC1)

If the printer has been stopped by receipt of a DLE (10 hexadecimal) command, it can be restarted by sending a DC1 (hexadecimal 11) command. Upon receipt of this command an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

Note:To provide compatibility with older SATO printers, the RS232C interface can be configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8 and DSW1-7/8 (on the RS232 Interface module).The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands. Also, there are additional Response Codes in the Status Byte Definition. It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software.


SECTION 7.

LABEL SHEET COMMANDS

The wide carriage M10e makes it an ideal replacement for sheet fed printers. Thses commands facilitate the printing lf sheets of small labels.


Section 7. Label Sheet Commands

Label Size

COMMAND STRUCTURE <ESC>PD,aaaa,bbbb,cc,dd aaaa bbbb cc dd

=

=

=

=

Height of label in dots (480-3600)

Label width in dots (480-1600

Gap between labels in dots (00-99)

Number of label rows printed before cut.

COMMAND FUNCTION

PRINTER INPUT

PRINTER OUTPUT

Example:

Placement:

<ESC>PD,600,1020,0,2

Following the <ESC>A1 Media Size command.

Default: aaaa = 480, bbbb=480, cc=0, dd=1

To specify the size of multiple up labels

<ESC>A

<ESC>A106363060

<ESC>PD,600,1020,0,2

<ESC>V100<ESC>H100<ESC>P2<ESC>L0202<ESC>XMABCD

<Q>2

<ESC>Z

The example specifies a label size of 600 dots printed on 1020 dot wide media with not gap betweeh label columns and cut every two rows.

b a Cut position d

(when d=2)

Special Notes

Page 7-2 c

1. An error will occur when the Label Size specified differs from the A1

Media Size command; the format specification <ESC>_N command and the <ESC>_D Variable Data command will be ignored.

2. The number of multiple-up labels in a row is automatically calculated from the width specified in the <ESC> A1 command and the

“bbbb” label size specified.

PN 9001101 Rev. A SATO M10e


Label Start

COMMAND STRUCTURE <ESC>_F


PRINTER INPUT

PRINTER OUTPUT

Example:

Placement:

Default:

<ESC>_F

Following the <ESC>A1 Media Size command.

None

To indicate the start of a small label print specification.

<ESC>A

<ESC>A106363060<ESC>PD,600,1020,0,0

<ESC>_F

<ESC>V100<ESC>H200<ESC>L0101<ESC>XMHEADER LABEL

<ESC>_<ESC>Q,1

<ESC>_F

<ESC>V100<ESC>H200<L>L0202<XM>XMABCD

<V>V200<H>H200<ESC>L0202<ESC>B103200*11111*

<ESC>_<ESC>Q,6

<ESC>_F

<ESC>V100<ESC>H200<ESC>L0101<ESC>XMFOOTER LABEL

<ESC>_<ESC>Q,1

<ESC>Z

The printer will print the label data following the command.

Special Notes 1. If sequential numbering is specified after start of small label specification, sequential number on every small label is printable.

2. You must specify the print noumber of small label with the small label quantity specification <ESC>_Q.

3. Do not specify the register command after the small label start specification <ESC>_F as the printing shall not operate properly as specified.



Label Format

COMMAND STRUCTURE <ESC>_N,aa,bb aa bb

=

=

Field number, 01-99

Row Count, 01-99


PRINTER INPUT

PRINTER OUTPUT

Example:

Placement:

<ESC>_N,01,04

Following the <ESC>_F start command

Default: aa=01, bb=01

To specify the layout of a small label.

<ESC>A

<ESC>A106363060<ESC>PD,600,1020,0,0

<ESC>_F

<ESC>_N,01,04<ESC>V100<ESC>H200<ESC>L0202<ESC>XMABCD

<ESC>_N,02,07<ESC>V200<ESC>H200<ESC>L0202<ESC>B103200*11111*

<ESC>_N,03,02<ESC>V100<H>H400<ESC>L0202<ESC>XM22

<ESC>_D,01,AAAA<ESC>_D,02,*22222*<ESC>_D,03,22<ESC>_Q,1

<ESC>_D,01,BBBB<ESC>_D,02,*33333*<ESC>_D,03,33<ESC>_Q,2

<ESC>_D,01,CCCC<ESC>_D,02,*44444*<ESC>_D,03,44<ESC>_Q,4

<ESC>Z

The printer will print 1 label defines by the first <ESC>_N command, 2 labels defined by the second and 4 labels defined by the third.

Special Notes 1. The selectable range for format setting <ESC>_N is limited to characters and linear bar codes.

2. Specify number of small labels to be printed in the <ESC>_Q Small Label

Print quantity command.

3. Do not specify the register command after the Label Start command

<ESC>_F as the printing shall not operate properly.



Label Variable Data

COMMAND STRUCTURE <ESC>_D,aa,n....n aa n....nn

=

=

Field number, 01-99

Variable data, number of characters defined in the

<ESC>_N command

Example:

Placement:

<ESC>_D,01,AAA

Following the <ESC>_N Small Label Format command.


PRINTER INPUT

PRINTER OUTPUT

Default: aa = 01

To specify variable data to be placed in fields defined by <ESC>_N Small

Label Format command.

<ESC>A

<ESC>A106363060<ESC>PD,600,1020,0,0

<ESC>_F

<ESC>_N,01,04<ESC>V100<ESC>H200<ESC>L0202<ESC>XMABCD

<ESC>_N,02,07<ESC>V200<ESC>H200<ESC>L0202<ESC>B103200*111

<ESC>_N,03,02<ESC>V100<ESC>H400<ESC>L0202<ESC>XM99

<ESC>_D,01,AAAA<ESC>_D,02,*22222*<ESC>_D,03,22<ESC>_Q,1

<ESC>_D,01,BBBB<ESC>_D,02,*33333*<ESC>_D,03,33<ESC>_Q,2

<ESC>_D,02,*44444*<ESC>_D,03,44<ESC>_Q,4

<ESC>Z

7 labels will be printed, 1 data specified according to the first <ESC>_N command, 2 with the data specified according to the second command and

4 with the data specified according to the third.

Special Notes

SATO M10e

1. 1. When the Variable Data command <ESC>_D is omitted, the default c tent specified by the <ESC>_N command will be printed.

2. However, when the variable data specified matches that specified by th command, the content is continued and will be printed.

PN 9001101 Rev. A Page 7-5


Label Print Quantity

COMMAND STRUCTURE <ESC>_Q,aaaa,b aaaa b

=

=

Number of labels to be printed, 0001-9999

Number of blank labels following the number of labels to be printed (may be omitted) 1-9

Example:

Placement:

Default:

<ESC>_Q,1,0

Following the data specified in the <ESC>_F or

<ESC>_D commands.

aaaa=0001, b=0


PRINTER INPUT

PRINTER OUTPUT

<ESC>A

<ESC>A106363060<ESC>PD,600,1020,0,0<ESC>_F

<ESC>V100<ESC>H200<ESC>P2<ESC>L0202<ESC>XMABCD

<ESC>V200<ESC>H200<ESC>P2<ESC>L0202

<ESC>B103200*11111*<ESC>_Q,4,0

<ESC>V100<ESC>H200<ESC>P2<ESC>L0202<ESC>XMBBBB

<ESC>V200<ESC>H200<ESC>P2<ESC>L0202

<ESC>B103200*22222*<ESC>_Q,2,1

<ESC>Z

To specify the number of labels to be printed.

Special Notes 1. The value “b” may be omitted.


SECTION 8.

OPTIONAL ACCESSORIES

This section contains instructions for using the following features:

• PCMCIA Memory Cards

• Cutter

PCMCIA MEMORY CARDS

DESCRIPTION

The Memory Card Option provides the connectors and interface board for one PCMCIA memory cards slots. The printer memory can be expanded up to 16MB.

Type

Applicable Specifications

Size

Connector Pins

Battery

Write Protect

Low Battery Detect

SRAM or Flash-ROM

PCMCIA Version 2.1 (JEIDA Version 4.1)

Up to 4 MB SRAM or 16MB Flash ROM

68

Two years for SRAM type (approximately)

Yes

Yes (SRAM only)

INSTALLATION

Instructions for installing the Memory Card Option are included with the installation kit.


Section 8. Optional Accessories

ERROR HANDLING

Memory Card error conditions are indicated to the operator using a combination of the

ERROR LED on the front panel and the audible indicator.

ERROR DESCRIPTION

Low Battery - Low battery condition is detected when printer is powered on.

Card R/W Error

1 No card is inserted.

2 Card is write protected.

3 Invalid store/recall number.

4 Card has not been initialized.

Warning

1 Duplicate number.

2 Data not in print area.

3 Data overflows card memory.

ERROR LED:

Audible Beep:

Display:

INDICATION

Printer must be powered off to reset.

Audible Beep:

Display:

1 short

None

Printer will ignore invalid commands.

Blinking

1 long

Card Low

Battery

ERROR LED:

Audible Beep:

Display:

On

1 long

Card R/W Error

REMEDY

Depress LINE key to print

Card Status.

Replace Memory Card battery. Note that all data will be lost when the battery is removed.

1 Insert card into selected slot.

2 Remove write protect tab.

3 Correct program

4 Initialize card with BJF command.

1 Correct program.

2 Correct program.

3 Use card with more capacity.

PLUG-IN INTERFACE MODULES

The Series “e” printers have user changable Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws. Use the following procedure to replace an interface molule.

1. Turn power off both the printer and the host and remove the power and interface cables.

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry and is not covered by warranty.

2. Remove the two Interface Module Retaining Screws.

3. Grasp the Interface Module and pull it out of the connector.

4. Place the new Interface Module in the slot and press inward firmly until it is properly seated.

5. Replace the two Interface Card Retaining Screws.

6. If the new Interface Module is for a serial interface, set DSW1 for the proper operation.

7. Connect the interface cable to the connector


CUTTER

To be added




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SATO M10e Operator Manual

M10e

Thermal Transfer Printer

OPERATOR

MANUAL

TABLE OF CONTENTS

Section 1. Printer Overview

Section 2. Installation

Section 3. CONFIGURATION

Section 4. CLEANING AND MAINTENANCE

Section 5. Troubleshooting

Section 6. Interface Specifications

Section 7. Label Sheet Commands

Section 8. Optional Accessories

SECTION 1.

PRINTER OVERVIEW

INTRODUCTION

GENERAL PRINTER SPECIFICATIONS

All specifications subject to change without notice.

This page left intentionally blank.

SECTION 2.

INSTALLATION

INTRODUCTION

INSTALLATION

DIMENSIONS

COMPONENTS

MEDIA LOADING

LABEL SENSING

OPERATION PANEL

DIP SWITCH PANEL

SECTION 3.

CONFIGURATION

PRINTER DIP SWITCH CONFIGURATION

DEFAULT SETTINGS

POTENTIOMETER ADJUSTMENTS

LCD PANEL PRINTER CONFIGURATION

SECTION 4.

CLEANING AND MAINTENANCE

INTRODUCTION

ADJUSTING THE PRINT QUALITY

CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

CLEANING THE LABEL EDGE AND PAPER END SENSORS

CLEANING THE AUTO LOAD SENSOR

REPLACING THE PRINT HEAD

SECTION 5.

TROUBLESHOOTING

INITIAL CHECKLIST

USING THE IEEE1284 PARALLEL INTERFACE

USING THE RS232C SERIAL INTERFACE

USING THE UNIVERSAL SERIAL BUS (USB) INTERFACE

USING THE LAN ETHERNET INTERFACE

ERROR SIGNALS

INTRODUCTION

SECTION 6.

INTERFACE SPECIFICATIONS

INTERFACE TYPES

THE RECEIVE BUFFER

IEEE1284 PARALLEL INTERFACE

RS232 SERIAL INTERFACE

UNIVERSAL SERIAL BUS (USB) INTERFACE

LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACE

BI-DIRECTIONAL COMMUNICATIONS

SECTION 7.

LABEL SHEET COMMANDS

Label Size

Label Start

Label Format

Label Variable Data

Label Print Quantity

SECTION 8.

OPTIONAL ACCESSORIES

PCMCIA MEMORY CARDS

DESCRIPTION

INSTALLATION

PLUG-IN INTERFACE MODULES

CUTTER

Related manuals

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CL408e

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