HP Deskjet D1300 series
HP Photosmart Software Help
© 2006 Hewlett-Packard Development
Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Microsoft, MS, MS-DOS, and Windows
are registered trademarks of Microsoft
Corporation.
TrueType is a U.S. trademark of Apple
Computer, Inc.
Adobe, AdobeRGB, and Acrobat are
trademarks of Adobe Systems
Incorporated.
Terms and conventions
The following terms and conventions
are used in this user's guide.
Terms
The HP Deskjet printer is also referred
to as the HP Deskjet, HP printer, or
printer.
Cautions and warnings
A Caution indicates possible damage
to the HP Deskjet printer or to other
equipment. For example:
Caution Do not touch the
print cartridge ink nozzles or
copper contacts. Touching
these parts will result in clogs,
ink failure, and bad electrical
connections.
A Warning indicates possible harm to
you or to others. For example:
Warning Keep both new
and used print cartridges out
of the reach of children.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive
technology such as screen readers,
Braille readers, and voice-to-text
applications. For users who are color
blind, colored buttons and tabs used in
the software and on the HP printer have
simple text or icon labels that convey
the appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's Web
site at: www.hp.com/accessibility.
Contents
1
2
3
4
5
6
7
Welcome.................................................................................................................3
Special features.....................................................................................................5
Get started..............................................................................................................6
Printer at a glance ..................................................................................................6
Power button and light ............................................................................................7
Paper tray ...............................................................................................................7
Print cartridges .......................................................................................................9
Ink-backup mode ..................................................................................................10
Connect to the printer.........................................................................................12
USB ......................................................................................................................12
Print photos.........................................................................................................13
Print borderless photos ........................................................................................13
Print photos with a border ....................................................................................15
HP Real Life technologies photo fix .....................................................................16
Exif Print ...............................................................................................................16
Store and handle photo paper ..............................................................................17
Save money when printing photos .......................................................................17
Print other documents........................................................................................18
Print e-mail ...........................................................................................................18
Print documents ....................................................................................................19
Print letters ...........................................................................................................20
Print envelopes .....................................................................................................21
Print postcards ......................................................................................................22
Print index cards and other small media ..............................................................23
Print labels ............................................................................................................24
Print CD/DVD tattoos ............................................................................................24
Print transparencies ..............................................................................................25
Print brochures .....................................................................................................26
Print greeting cards ..............................................................................................27
Print booklets ........................................................................................................28
Print posters .........................................................................................................30
Print iron-on transfers ...........................................................................................31
Printing tips..........................................................................................................33
Printing shortcuts ..................................................................................................33
Fast/Economical printing ......................................................................................34
Select a paper type ..............................................................................................35
Change the print speed or quality ........................................................................35
Print resolution ......................................................................................................35
Maximum dpi ........................................................................................................36
Print in grayscale ..................................................................................................36
Set the page order ................................................................................................36
Set a custom paper size .......................................................................................37
Print multiple pages on a single sheet of paper ...................................................37
Resize a document ...............................................................................................37
Print preview .........................................................................................................38
HP Photosmart Software Help
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Two-sided printing ................................................................................................38
Bound two-sided documents ................................................................................39
8 Printer software...................................................................................................41
Make the HP Deskjet the default printer ...............................................................41
Set default print settings .......................................................................................41
Printer Properties dialog box ................................................................................42
What's This? help .................................................................................................43
Ink Status window .................................................................................................43
Download printer software updates ......................................................................44
9 Maintenance.........................................................................................................45
Install print cartridges ...........................................................................................45
Align the print cartridges .......................................................................................48
Automatically clean print cartridges ......................................................................48
Print a test page ...................................................................................................49
View estimated ink levels .....................................................................................49
Maintain the printer body ......................................................................................49
Remove ink from your skin and clothing ..............................................................49
Manually clean print cartridges .............................................................................50
Maintain print cartridges .......................................................................................51
Printer Toolbox .....................................................................................................52
10 Troubleshooting..................................................................................................53
Installation problems .............................................................................................53
Printer does not print ............................................................................................55
Paper jam .............................................................................................................57
Paper problems ....................................................................................................58
Printer is stalled ....................................................................................................59
Print cartridge problems .......................................................................................59
Photos do not print correctly .................................................................................61
Print quality is poor ...............................................................................................62
Document is misprinted ........................................................................................63
Problems with borderless documents ..................................................................64
Error messages ....................................................................................................66
Power light is on or flashing .................................................................................68
Document prints slowly .........................................................................................69
If you continue to have problems .........................................................................69
A HP support ..........................................................................................................70
Support process ...................................................................................................70
HP support by phone ............................................................................................70
B Supplies................................................................................................................72
C Technical information ........................................................................................73
Printer specifications ............................................................................................73
Environmental product stewardship program .......................................................73
Regulatory notices ................................................................................................75
Index............................................................................................................................76
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HP Deskjet D1300 series
1
Welcome
Welcome to the HP Deskjet D1300 series Help. Use the information in the following table
to find out how to do something. You can also use the table of contents pane on the left
to locate information.
Section
Description
Special features
Learn about some of the printer's special features.
Get started
Learn how to operate the printer and use and replace the
print cartridges.
Connect to the printer
Learn how to connect your computer to the printer.
Print photos
Learn how to print photos, adjust the appearance of
photos before you print, install a photo print cartridge,
store and handle photo paper, and share photos with
friends and family.
Print other documents
Learn how to print a variety of documents, including email, greeting cards, envelopes, labels, posters,
booklets, transparencies, and iron-on media.
Printing tips
Learn how to use printing shortcuts, select a paper type,
change the print resolution, set the page order, print
multiple pages on a single sheet, preview a document,
and use two-sided printing.
Printer software
Learn how to make the HP Deskjet the default printer, set
default print settings, and download printer software
updates.
Maintenance
Learn how to install and care for print cartridges, view
how much ink is left in a print cartridge, print a test page,
and remove ink stains.
Troubleshooting
Find a solution to a hardware or software problem.
Supplies
Order supplies for the printer.
HP Photosmart Software Help
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Chapter 1
(continued)
4
Section
Description
Specifications
Learn about the paper capacity, requirements, and other
specifications for the printer.
HP inkjet supplies
recycling program
Find out how to recycle print cartridges.
HP Deskjet D1300 series
2
Special features
Congratulations! You have purchased an HP Deskjet printer that is equipped with several
exciting features:
●
●
●
●
User friendly: Easy to install and operate.
Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the
borderless printing feature.
Ink level indicator: Know the approximate ink level of each print cartridge with the
onscreen Ink Status window. For information, see View estimated ink levels Ink
Status window.
Ink-backup mode: Continue printing with one print cartridge when the other print
cartridge has run out of ink. For information, see Ink-backup mode.
HP Photosmart Software Help
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3
Get started
●
●
●
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●
Printer at a glance
Power button and light
Paper tray
Print cartridges
Ink-backup mode
Printer at a glance
Click the links below to learn about the printer features.
6
1
Power button and light
2
Paper tray
1
Print cartridges
HP Deskjet D1300 series
1
USB port
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1
Power button and light
The Power light flashes when the printer is processing.
Caution Always use the Power button to turn the printer on and off. Using a
power strip, surge protector, or a wall-mounted switch to turn the printer on and
off might cause printer failure.
Paper tray
The fold-out paper tray holds paper and other media to be printed. Unfold the paper tray
before printing.
●
●
Unfold the paper tray
Use the paper tray
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Chapter 3
Unfold the paper tray
To unfold the paper tray
1. Raise the printer cover.
8
2.
Lower the paper tray.
3.
Fold out the tray extension.
4.
Lower the printer cover.
HP Deskjet D1300 series
Use the paper tray
Print on different sizes of media by sliding the paper guide to the right or to the left. The
printer deposits printed pages on the top of the paper tray.
Print cartridges
Two print cartridges can be used with the printer.
1
Tri-color print cartridge
2
Black print cartridge
Note Your printer might be packaged with only a tri-color print cartridge. For
better results, install a black print cartridge in addition to the tri-color print
cartridge. You can print without a black print cartridge but doing so can cause the
printer to print more slowly and printed colors to differ from those you would see
if a black print cartridge and a tri-color print cartridge were installed.
To order print cartridges, go to www.hp.com. Choose your country/region, and
then click Buy or Online Shopping.
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
HP Photosmart Software Help
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Chapter 3
You can find the selection number in three places:
●
Selection number label: Look at the label on the print cartridge that you are replacing.
1
●
●
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more
information, see Ink-backup mode.
For information about installing a replacement print cartridge, see Installation
instructions.
Ink-backup mode
Use the ink-backup mode to operate the printer with only one print cartridge. The inkbackup mode is initiated when a print cartridge is removed from the print cartridge cradle.
Note When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the
printer, verify that the protective piece of plastic tape has been removed from each
print cartridge. When plastic tape covers the print cartridge contacts, the printer
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
●
●
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
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HP Deskjet D1300 series
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not
a true black.
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
For information about installing a print cartridge, see Installation instructions.
HP Photosmart Software Help
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4
Connect to the printer
●
USB
USB
The printer connects to the computer with a universal serial bus (USB) cable. The
computer must be running Windows 98 SE or later to use a USB cable.
Note For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the setup poster that
came with the printer.
Note A USB cable might not be packaged with your printer.
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HP Deskjet D1300 series
5
Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Print a borderless photo.
Print a photo with a border.
Learn how to perform other photo printing tasks
●
●
●
Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Prevent photo paper from curling by following the photo paper storage and handling
guidelines.
Use HP Everyday Photo Paper to save money and ink when printing photos.
Print borderless photos
To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm
with 1.25 cm tab); the photo prints without borders on three sides and with a small border
on the bottom edge that you tear off to make the photo completely borderless.
Guidelines
● Use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab).
● Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
For more information, see Ink-backup mode.
● Open the file in a software program such as HP Photosmart software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
● For maximum fade resistance, use HP Premium Plus Photo Paper.
● Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
● Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing
away from the printer.
HP Photosmart Software Help
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Chapter 5
4.
5.
Push the paper into the printer until it stops.
Slide the paper guide firmly against the edge of the paper.
Print
Note If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1.
2.
3.
4.
Open the photo in a software program that allows editing, such as HP Photosmart
software.
Open the Printer Properties dialog box.
Click the Printing Shortcuts tab.
In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
– Print Quality: Normal or Best
Note For maximum dpi quality, go to the Features tab, and then
click Maximum dpi in the Print Quality drop-down list.
5.
6.
– Paper Type: An appropriate photo paper type
– Paper Size: An appropriate borderless photo paper size
– Orientation: Portrait or Landscape
If necessary, change the HP Real Life technologies photo fix setting.
Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the
document completely borderless.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
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HP Deskjet D1300 series
Print photos with a border
Guidelines
● For maximum fade resistance, use HP Premium Plus Photo Paper.
● Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
● Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
Small photos
Large photos
Print
Note If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1.
2.
3.
Open the photo in a software program that allows editing, such as HP Photosmart
software.
Open the Printer Properties dialog box.
Click the Printing Shortcuts tab.
HP Photosmart Software Help
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Chapter 5
4.
In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
– Print Quality: Normal or Best
Note For maximum dpi quality, go to the Features tab, and then
click Maximum dpi in the Print Quality drop-down list.
5.
6.
– Paper Type: An appropriate photo paper type
– Paper Size: An appropriate photo paper size
– Orientation: Portrait or Landscape
If necessary, change the HP Real Life technologies photo fix setting.
Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
HP Real Life technologies photo fix
HP Real Life technologies photo fix enhances the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic
setting sharpens the images that you print, and improves the quality and clarity of low
resolution images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also set photo fix to Off if you prefer to edit the image manually in a software
program such as HP Photosmart software.
To change the HP Real Life technologies photo fix setting
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the HP Real Life technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Exif Print
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such
as exposure time, type of flash, and color saturation, and stores it in the image file. The
printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
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●
16
A digital camera that supports Exif Print
Exif Print-enabled photo software, such as HP Photosmart software
HP Deskjet D1300 series
To print Exif Print-enhanced photos
1. Open the photo in an Exif Print-enabled software program that allows editing, such
as HP Photosmart software.
2. Open the Printer Properties dialog box.
3. Click the Features tab.
4. In the Paper Type drop-down list, click More, and then select the appropriate photo
paper type.
5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi.
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
Storage
● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flat
surface in a cool place.
● When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo
paper to the plastic bag.
● Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
● Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
● If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction
of the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
Note For higher-quality photos, use HP Premium Plus Photo Paper and set the
print quality to Best or Maximum dpi.
HP Photosmart Software Help
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6
Print other documents
E-mail
Documents
Letters
Envelopes
Postcards
Index cards
Labels
CD/DVD tattoos
Transparencies
Brochures
Greeting cards
Booklets
Posters
Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with printing tips.
Printer software: Learn about the printer software.
Print e-mail
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
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HP Deskjet D1300 series
3.
4.
Push the paper into the printer until it stops.
Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing or Fast/
Economical Printing, and then specify the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print documents
Guidelines
● For draft documents, use Fast/Economical printing.
● Save paper with two-sided printing.
● Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
HP Photosmart Software Help
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Chapter 6
3.
Push the paper into the printer until it stops.
Note The paper will extend over the edge of the tray.
4.
Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Select the following print settings:
– Print Quality if you want a print quality other than Normal
– Print On Both Sides if you want to print on both sides of the paper
For more information, see Two-sided printing.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print letters
Guidelines
● For information about printing an envelope for your letter, see envelopes.
● Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
Note If you are using letterhead paper, the letterhead should face down and
point toward the printer.
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HP Deskjet D1300 series
3.
4.
Push the paper into the printer until it stops.
Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print envelopes
Guidelines
● Avoid using envelopes that have the following features:
– Clasps or windows
– Thick, irregular, or curled edges
– Shiny or embossed coatings
– Wrinkles, tears, or other damage
● You can print a single envelope or multiple envelopes.
● Align the envelope edges before inserting the envelopes in the paper tray.
● Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the envelopes in the right side of the tray. The side to be printed on should
face down. The flap should be on the left side.
HP Photosmart Software Help
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Chapter 6
3.
4.
Push the envelopes into the printer until they stop.
Slide the paper guide firmly against the edge of the envelopes.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then select the following print settings:
– Paper Type: Plain paper
– Size: An appropriate envelope size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print postcards
Guidelines
Do not exceed the paper tray capacity: 20 postcards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
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HP Deskjet D1300 series
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
– Paper Type: Click More, click Specialty Papers, and then select an
appropriate card type.
– Print Quality: Normal or Best
– Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Note If an out-of-paper message is displayed, see Out of paper message for
help in resolving the problem.
Print index cards and other small media
Guidelines
Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
– Paper Type: Plain paper
– Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Note If an out-of-paper message is displayed, see Out of paper message for
help in resolving the problem.
HP Photosmart Software Help
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Chapter 6
Print labels
Guidelines
● Use only paper, plastic, or clear labels that are designed specifically for inkjet
printers.
● Use only full sheets of labels.
● Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.
● Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4size sheets).
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the label sheets to separate them, and then align the edges.
3. Place the label sheets in the right side of the tray. The label side should face down.
4. Push the sheets into the printer until they stop.
5. Slide the paper guide firmly against the edge of the sheets.
Print
Note If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1.
2.
3.
4.
Open the Printer Properties dialog box.
Click the Printing Shortcuts tab.
In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
Click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print CD/DVD tattoos
Note This feature might not be available in your country/region.
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HP Deskjet D1300 series
Guidelines
● See the instructions that are included with the CD/DVD tattoo for the most current
printing tips.
● To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more
than once.
● Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed
spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet
before printing could damage the printer.
● Avoid using a CD/DVD tattoo that is pulling away from the protective backing, or that
is wrinkled, curled, or damaged in any way.
● Do not exceed the input tray capacity: 1 sheet of CD/DVD tattoo paper.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place one sheet of CD/DVD tattoo paper in the right side of the input tray. The side
to be printed on should face down.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
6.
Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the print settings in the order shown below:
– Size: 5x7in.
– Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD
Tattoo.
– Print Quality: Best
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print transparencies
Guidelines
● For great results, use HP Premium Inkjet Transparency Film.
● Do not exceed the paper tray capacity: 20 transparencies.
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Chapter 6
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the transparencies in the right side of the tray. The side to be printed should
face down and the adhesive strip should face up and toward the printer.
3. Carefully push the transparencies into the printer until they stop, so that the adhesive
strips do not catch on one another.
4. Slide the paper guide firmly against the edge of the transparencies.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
– Paper Type: Click More, and then select an appropriate transparency film.
– Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print brochures
Guidelines
● Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.
● Do not exceed the paper tray capacity: 30 sheets of brochure paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the paper in the right side of the tray. The side to be printed on should face
down.
26
HP Deskjet D1300 series
3.
4.
Push the paper into the printer until it stops.
Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Specify the following print settings:
– Print Quality: Best
– Paper Type: Click More, and then select an appropriate HP inkjet paper.
– Orientation: Portrait or Landscape
– Size: An appropriate paper size
– Two-sided printing: Manual
For more information, see Two-sided printing.
4. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print greeting cards
Greeting cards
● Unfold prefolded cards, and then place them in the paper tray.
● For great results, use HP Greeting Card Paper.
● Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the greeting cards to separate them, and then align the edges.
3. Place the greeting cards in the right side of the tray. The side to be printed on should
face down.
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Chapter 6
4.
5.
Push the cards into the printer until they stop.
Slide the paper guide firmly against the edge of the cards.
Print
Note If your software program includes a greeting card printing feature, follow
the instructions that are provided with the software program. Otherwise, follow
the instructions below.
1.
2.
3.
Open the Printer Properties dialog box.
Click the Features tab, and then specify the following print settings:
– Print Quality: Normal
– Paper Type: Click More, and then select an appropriate card type.
– Size: An appropriate card size
Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print booklets
Booklet printing automatically arranges and resizes the pages of a document so that
when the document is folded into a booklet, the page order is correct.
For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:
Guidelines
Do not exceed the paper tray capacity: 80 sheets of paper.
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HP Deskjet D1300 series
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, select one of the following binding
options:
– Left Edge Booklet
– Right Edge Booklet
5. Select any other print settings that you want, and then click OK.
6. When prompted, reload the printed pages in the paper tray as shown below.
7.
Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
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Chapter 6
Print posters
Guidelines
● For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.
●
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
– Paper Type: Plain paper
– Orientation: Portrait or Landscape
– Size: An appropriate paper size
3. Click the Advanced tab, and then click Printer Features.
4. In the Poster Printing drop-down list, select the number of sheets for the poster.
5. Click the Select Tiles button.
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HP Deskjet D1300 series
6.
7.
Check that the number of tiles that are selected matches the number of sheets for
the poster, and then click OK.
Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print iron-on transfers
Guidelines
● When printing a mirror image, the text and the pictures are horizontally reversed
from what is displayed on the computer screen.
●
Do not exceed the paper tray capacity: 10 iron-on transfers.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the iron-on transfer paper in the right side of the tray. The side to be printed
on should face down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
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Chapter 6
Print
Note If your software program includes an iron-on transfer printing feature,
follow the instructions that are provided with the software program. Otherwise,
follow the instructions below.
1.
2.
3.
4.
Open the Printer Properties dialog box.
Click the Features tab, and then specify the following print settings:
– Print Quality: Normal or Best
– Paper Type: Click More, click Specialty Papers, and then click Other
specialty paper.
– Size: An appropriate paper size
Click the Advanced tab.
Click Printer Features, and then set Mirror Image to On.
Note Some iron-on transfer software programs do not require you to print
a mirror image.
5.
Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
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HP Deskjet D1300 series
7
Printing tips
Save time
●
●
Use the Printing Shortcuts tab.
Set the order that the pages print.
Save money
●
●
●
●
●
Use Fast/Economical printing.
Print multiple pages on a single sheet of paper.
Print in grayscale.
Print a two-sided document.
Use HP Everyday Photo Paper to save money and ink when printing photos.
Enhance the quality of printouts
●
●
●
●
●
●
●
Preview the document before printing it.
Print on a custom paper size.
Select the correct paper type.
Change the print speed and quality.
View the print resolution.
Achieve the highest printing resolution with Maximum dpi.
Resize the document as needed.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
Note When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them.
Use printing shortcuts
Use the Printing Shortcuts tab for the following print tasks:
●
●
●
●
●
●
General everyday printing
Photo printing–borderless
Photo printing–with white borders
Fast/Economical printing
Presentation printing
Two-sided, duplex, printing
You can also create your own printing shortcuts.
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
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Chapter 7
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
4. Change the print settings to those you want in the new printing shortcut.
5. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
4. Click Delete.
The printing shortcut is removed from the list.
Note Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Fast/Economical printing
Use Fast/Economical printing to produce draft-quality printouts quickly.
To use Fast/Economical printing
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Fast/Economical Printing.
4. Specify the print settings that you want, and then click OK.
General Everyday printing
Use General Everyday printing to print documents quickly.
●
●
Documents
E-mail
Presentation printing
Use Presentation printing to print high-quality documents, including:
●
●
●
34
Letters
Brochures
Transparencies
HP Deskjet D1300 series
Select a paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
To select a specific paper type
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that
you want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Change the print speed or quality
The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
Print quality settings
● Fast Draft produces draft-quality output at the fastest printing speed, while using
the least amount of ink.
● Fast Normal produces higher quality output than the Fast Draft setting and prints
more quickly than the Normal setting.
● Normal provides the best balance between print quality and speed and is
appropriate for most documents.
● Best provides the best balance between high quality and speed and can be used
for high quality prints. For most documents, the Best setting prints more slowly than
the Normal setting.
● Maximum dpi optimizes the dots per inch (dpi) that the HP Deskjet prints. Printing
in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space. For more information, see Maximum dpi.
To select a print quality and speed
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
1. Open the Printer Properties dialog box.
2. Click the Features tab.
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Chapter 7
3.
4.
5.
In the Paper Type drop-down list, select the type of paper that you have loaded.
In the Print Quality drop-down list, select the appropriate print quality setting for
your project.
Click the Resolution button to view the print resolution dpi.
Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Deskjet will print.
Printing in maximum dpi takes longer than printing with other settings and requires a
large amount of disk space.
To print in Maximum dpi mode
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
4. In the Print Quality drop-down list, click Maximum dpi.
Note To view the maximum dpi that the HP Deskjet will print, click
Resolution.
5.
Select any other print settings that you want, and then click OK.
Print in grayscale
To print in grayscale
1. Open the Printer Properties dialog box.
2. Click the Color tab.
3. Click Print In Grayscale.
4. In the Print In Grayscale drop-down list, select an option.
5. Select any other print settings that you want, and then click OK.
Set the page order
The page order determines the order in which your multipage documents print.
To set the page order
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
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HP Deskjet D1300 series
4.
5.
Select one of the following Page Order options:
– Front to back: Prints the first page of the document last. This setting saves
time because you do not have to reorder the printed pages. It is the appropriate
setting for most print jobs.
– Back to front: Prints the last page of the document last.
Select any other print settings that you want, and then click OK.
Set a custom paper size
Use the Custom Paper Size dialog box to print on a special paper size.
Note This feature is not available for all paper types.
To define a custom paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Size drop-down list, select Custom.
The Custom Paper Size dialog box is displayed.
4. In the Name box, type a name for the custom paper size.
5. In the Width and Length boxes, type the dimensions of the custom paper size.
The minimum and maximum dimensions are displayed beneath Width and Length.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom Paper Size dialog box.
9. To use the custom paper size, select its name in the Size drop-down list.
Print multiple pages on a single sheet of paper
Use the printer software to print multiple pages of a document on a single sheet of paper.
The printer software automatically resizes the document text and images to fit on the
printed page.
To print multiple pages on a single sheet of paper
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Pages Per Sheet drop-down list, select the number of pages that you want
to appear on each sheet of paper.
4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.
5. Select any other print settings that you want, and then click OK.
Resize a document
Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.
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Chapter 7
For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.
To resize a document for a different paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down
list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.
To preview a printed document
1. Open the Printer Properties dialog box.
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
– Click OK to print the document.
– Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, click Manually.
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
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HP Deskjet D1300 series
6.
After the odd-numbered pages have been printed, reload the printed pages with the
printed side facing up.
7.
Click Continue to print the even-numbered pages.
To create a two-sided document with a binding, see Bound two-sided documents.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.
Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.
To print a two-sided document with a book binding
➔ Follow the instructions for basic two-sided printing.
To print a two-sided document with a tablet binding
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Two-sided printing drop-down list, click Manual.
4. Select the following check boxes:
– Flip Pages Up
– Preserve Layout
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
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Chapter 7
6.
After the odd-numbered pages have been printed, reload the printed pages, with the
printed side facing up according to the document orientation, portrait or landscape.
Portrait
Landscape
7.
40
Click Continue to print the even-numbered pages.
HP Deskjet D1300 series
8
Printer software
●
●
●
●
●
●
Make the HP Deskjet the default printer.
Set the default print settings for all documents.
Use the Printer Properties dialog box to select printing options.
Use the What's This? help to learn more about specific print settings.
View the Ink Status window for the approximate ink level of each print cartridge.
Download printer software updates for the latest features and improvements.
Make the HP Deskjet the default printer
You can set the HP Deskjet as the default printer to use from any software program. This
means that the HP Deskjet is automatically selected in the printer drop-down list when
you click Print from the File menu in a software program.
Windows 2000 users
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Windows XP users
1. On the Windows taskbar, click Start, and then click Printers and Faxes.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Set default print settings
The HP Deskjet uses default print settings for all documents unless you specify other
settings.
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Chapter 8
To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.
To change the default print settings
1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows
taskbar.
1
2.
3.
HP Digital Imaging Monitor icon
The HP Solution Center is displayed.
In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
Make changes to the print settings, and then click OK.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
Note The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
Note The path to the Printer Properties dialog box can vary depending on the
software program you are using.
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HP Deskjet D1300 series
What's This? help
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Ink Status window
The Ink Status window is displayed each time the printer prints a file. The window displays
the approximate ink level of each print cartridge. To close the Ink Status window, click
Close.
Note This feature might not be available in your operating environment.
Print cartridge information and ordering
For print cartridge information and to link to HP's Web site for ordering print cartridges,
click the Print Cartridge Information button.
Displaying the Ink Status window
If you do not want the Ink Status window to appear when you print, select the Do not
show this again check box in the lower-left corner of the window.
If you previously chose not to show the Ink Status window but now want it to appear when
you print, follow these steps:
1.
2.
3.
4.
5.
For Windows 2000, click Start, and then click Settings. For Windows XP, click
Start, and then click Printers and Faxes.
A list that includes the printers installed on your computer is displayed.
Highlight the printer name, and then right-click to display a list of options.
Click Properties.
The Printer Properties dialog box is displayed.
Click the Device Settings tab.
For Display Ink Status Window, click On, and then click OK.
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Chapter 8
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Software Update.
The HP Software Update window is displayed.
3. Click Next.
HP Software Update searches the HP Web site for printer software updates.
– If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the HP
Software Update window.
– If the computer does not have the most recent version of the printer software
installed, a software update is displayed in the HP Software Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart software
Installing the printer software update you download from the HP Web site does not
update the HP Photosmart software you might have installed on the computer. For
information about updating the HP Photosmart software, see the HP Photosmart Help.
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HP Deskjet D1300 series
9
Maintenance
●
●
●
●
●
●
●
●
●
●
Install print cartridges
Align the print cartridges
Automatically clean print cartridges
Print a test page
View estimated ink levels
Maintain the printer body
Remove ink from your skin and clothing
Manually clean print cartridges
Maintain print cartridges
Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge cradle.
●
●
●
●
Print cartridges
Selection numbers
Ink-backup mode
Installation instructions
Print cartridges
Always install the tri-color print cartridge in the left side of the print cartridge cradle.
Install the black print cartridge in the right side of the print cartridge cradle.
Note Your printer might be packaged with only a tri-color print cartridge. For
better results, install a black print cartridge in addition to the tri-color print
cartridge. You can print without a black print cartridge but doing so can cause the
printer to print more slowly and printed colors to differ from those you would see
if a black print cartridge and a tri-color print cartridge were installed.
To order print cartridges, go to www.hp.com. Choose your country/region, and
then click Buy or Online Shopping.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
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Chapter 9
You can find the selection number in three places:
●
Selection number label: Look at the label on the print cartridge that you are replacing.
1
●
●
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Information dialog box: For a list of print cartridge selection numbers,
open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print
Cartridge Information button.
Ink-backup mode
The printer can operate with only one print cartridge installed. For more information, see
Ink-backup mode.
Installation instructions
To install a print cartridge
1. Press the Power button to turn on the printer.
2. Open the printer cover.
The print cartridge cradle moves to the center of the printer.
3. Push down on the print cartridge.
46
HP Deskjet D1300 series
4.
5.
Slide the print cartridge out of the cradle.
1
Press the Power button
2
Open the printer cover
3
Push down on the print cartridge
4
Slide the print cartridge out of the cradle
Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1
Remove plastic tape
Caution Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
1
Ink nozzles
2
Copper contacts
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Chapter 9
6.
Slide the print cartridge firmly into the cradle at a slight upward angle until you feel
resistance.
7.
Push the cartridge into the cradle.
You hear a snap when the print cartridge is correctly positioned.
Close the printer cover.
Align the print cartridges for optimum print quality.
8.
9.
For information about storing print cartridges, see Maintain print cartridges.
For information about recycling empty print cartridges, see HP inkjet supplies recycling
program.
Warning Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align the printer
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. Click Align the Print Cartridges.
4. Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are missing lines or dots, or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned. For more information, see
View estimated ink levels.
If the print cartridges are not low on ink, clean the print cartridges automatically.
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HP Deskjet D1300 series
To clean the print cartridges
1. Open the printer Toolbox.
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.
If your documents are still missing lines or dots after cleaning, manually clean the print
cartridge contacts.
Caution Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
Print a test page
You can print a test page to view the effects of any changes you have made to the print
settings.
To print a test page
1. Open the printer Toolbox.
2. Click the Print a Test Page button, and then follow the onscreen instructions.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
1.
2.
Open the printer Toolbox.
Click the Estimated Ink Level tab.
Note If the print cartridges were used before being installed in the printer, the
estimated ink levels will not appear on the Estimated Ink Level tab.
The Estimated Ink Level tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1. Turn off the HP Deskjet, and then disconnect the power cord.
2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
Caution Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior.
Do not lubricate the metal rod on which the print cartridge cradle slides. Noise is
normal when the cradle moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
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Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
Caution Always use cold water to remove ink from fabric. Warm or hot water
can set the ink into the fabric.
Manually clean print cartridges
If the HP Deskjet is used in a dusty environment, a small amount of debris can
accumulate on the print cartridge contacts. This debris can cause ink streaks and missing
lines on printed pages. The problem can be corrected by manually cleaning the print
cartridge contacts.
You need the following items to clean the print cartridges:
●
●
Distilled water (tap water can contain contaminants that can damage the print
cartridge)
Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
To prepare to clean
1. Open the HP Deskjet cover.
2. Wait until the print cartridge cradle moves to the center of the HP Deskjet and is idle
and quiet.
3. Remove the print cartridges and place them on a piece of paper, with the copper
strips facing up.
Caution Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
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HP Deskjet D1300 series
To manually clean print cartridge contacts
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.
Caution Do not touch the print cartridge ink nozzles. Touching the ink
nozzles will result in clogs, ink failure, and bad electrical connections.
3.
4.
1
Ink nozzles (do not touch)
2
Copper contacts
Repeat this process until no ink residue or dust appears on the swab.
Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see Installation instructions.
Maintain print cartridges
Use these tips to maintain and store HP print cartridges and to ensure consistent print
quality.
●
●
Maintenance tips
Storage tips
Maintenance tips
●
●
Keep all print cartridges in their sealed packages until they are needed. Print
cartridges should be stored at room temperatures (15° to 35° C or 59° to 95° F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
Storage tips
●
●
When you remove print cartridges from the printer, store them in an airtight plastic
container.
Make sure that the ink nozzles are face down but are not in contact with the
container.
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Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
●
●
●
●
Align the print cartridges
Clean the print cartridges
Print a test page
View estimated ink levels
To open the printer Toolbox
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
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10
Troubleshooting
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Installation problems
Printer does not print
Paper jam
Paper problems
Printer is stalled
Print cartridge problems
Photos do not print correctly
Print quality is poor
Document is misprinted
Problems with borderless documents
Error messages
Power light is on or flashing
Document prints slowly
If you continue to have problems
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
●
●
●
Installation program stops
"Unknown Device" message displays
Printer name does not appear
If you continue to have problems, visit HP Technical Support at www.hp.com/support.
Installation program stops
If the installation program stops when it looks for new hardware, one of the following
issues is causing a communication problem:
●
●
●
The USB cable is old or defective.
Software, such as an antivirus program, is running.
Another device, such as a scanner, is connected to the computer.
To resolve the problem
1. Make sure that no USB devices other than the printer, the keyboard, and the mouse
are connected to the computer.
2. Disconnect and reconnect the USB cable.
3. Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4. If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5. Click Cancel, and then restart the computer.
6. Turn the printer off, and then disconnect the USB cable and power cord.
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7.
Quit any antivirus programs or other software programs that are running on the
computer.
Note To quit an antivirus program, follow the manufacturer’s instructions.
8.
Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
Note Do not connect the USB cable until you are told to do so.
9.
c. Follow the onscreen instructions to finish the installation.
Restart the antivirus program.
"Unknown Device" message displays
During installation, an “Unknown Device” message might be displayed when you connect
a USB cable between the printer and the computer. A possible cause might be a defective
USB cable.
Note This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
To resolve the problem
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Reconnect the USB cable to the printer.
6. If the “Unknown Device” message is still displayed, replace the USB cable.
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HP Deskjet D1300 series
Printer name does not appear
If the printer software seems to install correctly, but the printer name does not appear in
the list of printers when you click Print on the File menu or in the Printers folder in Control
Panel, try reinstalling the printer software.
To reinstall the printer software
1. Quit any antivirus programs or other software programs that are running on the
computer.
Note To quit an antivirus program, follow the manufacturer’s instructions.
2.
Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
Note If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
3.
4.
b. When prompted, click Remove All.
Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
Restart the antivirus program.
Printer does not print
●
●
●
●
Verify the following
Check the printer cable connection
Clear the print queue
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
●
●
●
●
●
●
●
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see Print cartridges and Installation instructions.
The paper or other media is correctly loaded in the paper tray.
The printer cover is closed.
The rear access door is attached.
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Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
●
●
●
●
●
Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
Check the USB cable. If you are using an older cable, it might not be working
properly. If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the
other end of the USB cable is plugged into a USB port on your computer. After the
cable is connected properly, turn your printer off and then on again.
If you are connecting the printer through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting the printer directly to your computer.
Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn your printer off and then
on again.
Note For best printing performance, use a USB 2.0 compatible cable.
Clear the print queue
When you start a print job, it is sent to a list called the “print queue.” If the printer stops
printing before the job is complete, the print job might be stalled in the print queue.
After resolving a print job that is stalled in the print queue, the print queue still might not
be clear. In that situation, you need to stop and then restart the print service.
To resolve a print job that is stalled in the queue
1. For Windows 2000, click Start, click Settings, and then click Printers. For Windows
XP, click Start, and then click Printers and Faxes.
2. Double-click the name of the HP Deskjet printer.
3. Click the Printer menu, and then click Pause Printing.
4. Click the Printer menu again, and then click Cancel All Documents.
5. Click Yes to confirm the cancellation.
6. Click the Printer menu, and then uncheck Pause Printing.
7. If there are still documents in the list, restart the computer.
8. After restarting, if there are still documents in the list, repeat steps 1 – 6.
To stop and restart the print service
1. For Windows 2000, click Start, click Control Panel, and then click Administrative
Tools. For Windows XP, click Start, click Control Panel, click Performance and
Maintenance, and then click Administrative Tools.
2. Double-click Services, and then double-click Print Spooler.
3. Click Stop, and then click Start to restart the print service.
4. Click OK to close the window.
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HP Deskjet D1300 series
If the printer still does not print
1.
2.
Select the topic below that best describes the problem:
– Paper jam
– Out of paper message
– Printer is stalled
If the printer still does not print, shut down, and then restart your computer.
Paper jam
To clear a paper jam
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
3. Turn off the printer.
4. Remove the rear access door. Press the handle to the right, and then pull out the
door.
5.
Remove the paper jam from the back of the printer, and then replace the rear access
door securely.
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6.
If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
Caution Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
7.
8.
9.
Reload paper in the paper tray.
Turn on the printer.
Reprint the document.
Note If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Paper problems
●
●
●
Printer does not feed paper
Out of paper message
Printer prints on multiple sheets at once
Printer does not feed paper
Try one or more of the following solutions:
●
●
●
Reduce the number of sheets in the paper tray.
Remove the paper from the paper tray, and then reload it.
Use a different type of paper.
Out of paper message
Follow the appropriate steps for the condition that exists.
●
●
If the paper tray is loaded
If the paper tray is empty
If the paper tray is loaded
1. Verify the following:
– A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
– The paper tray is not overly full.
– The paper stack is touching the back of the paper tray.
2. Slide the paper guide so that it fits firmly against the edge of the paper.
3. Click Continue to resume printing.
If the paper tray is empty
1. Load paper in the paper tray.
2. Push the paper forward until it stops.
3. Slide the paper guide so that it fits firmly against the edge of the paper.
4. Click Continue to resume printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
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HP Deskjet D1300 series
●
●
Paper weight
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then disconnect
the power cable from the back of the printer.
Caution First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1.
2.
3.
4.
5.
6.
Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see Installation instructions.
Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black print cartridge is installed in the right side of the cradle.
Check for and clear any paper jam.
For more information, see Paper jam.
Lower the printer cover.
Connect the power cable to the back of the printer, and then turn on the printer.
Print cartridge problems
●
●
●
●
Incorrect print cartridge
Print cartridge is faulty or not installed properly
"Printing in ink-backup mode" message
"Print cartridge is in the wrong slot" message
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Incorrect print cartridge
The printer can only print when the correct print cartridges are installed.
To verify that you have the correct print cartridges
1. Open the printer cover.
2. Read the selection number on the print cartridge label.
3.
4.
5.
6.
1
Warranty date
2
Selection number
Check the list of print cartridges that can be used in the printer.
a. Open the printer Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print cartridge
selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
Check the warranty date on the print cartridge.
If the print cartridge has the wrong selection number, or if the warranty has expired,
install a new print cartridge. For more information, see Installation instructions.
Close the printer cover.
If the Power light is not flashing, then the problem is fixed.
If the Power light is flashing, visit HP Technical Support at www.hp.com/support.
Print cartridge is faulty or not installed properly
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
To resolve the problem
1. Raise the printer cover.
2. Do one of the following:
– If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
– If an error message is not displayed, remove and reinstall each print cartridge.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
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HP Deskjet D1300 series
3.
4.
5.
Reinstall the print cartridge. For more information, see Installation instructions.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
Manually clean the print cartridge.
Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
Note You can print with one print cartridge in ink-backup mode if you do not
have a replacement print cartridge available. For more information, see Inkbackup mode.
6.
If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at www.hp.com/support.
"Printing in ink-backup mode" message
When the printer detects that only one print cartridge is installed, ink-backup mode is
initiated. This printing mode lets you print with a single print cartridge, but it slows the
printer and affects the quality of printouts.
If you receive the ink-backup mode message and two print cartridges are installed in the
printer, verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect
that the print cartridge is installed.
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle.
Always install the tri-color print cartridge in the left print cartridge cradle compartment.
Install the black print cartridge in the right print cartridge cradle compartment.
Photos do not print correctly
●
●
Check the paper tray
Check the printer properties
Check the paper tray
1.
2.
3.
Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
Slide the paper forward until it stops.
Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
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Tab
Setting
Size: An appropriate paper size
Features
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Print quality is poor
●
●
●
Streaks and missing lines
Print is faded
Blank pages print
Streaks and missing lines
If your printed pages are missing lines or dots or if streaks appear, the print cartridges
might be low on ink or might need to be cleaned. For more information, see View
estimated ink levels and Automatically clean print cartridges.
Print is faded
●
●
●
Verify that neither of the print cartridges is low on ink.
For more information, see View estimated ink levels. If a print cartridge is low on ink,
consider replacing the print cartridge. For the correct part numbers, see the
reference guide that came with the printer.
Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing with
only the tri-color print cartridge. Insert a black print cartridge, in addition to the tricolor print cartridge, for optimal black print quality.
Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1
●
62
Remove plastic tape
Consider selecting a higher print quality.
HP Deskjet D1300 series
Blank pages print
●
The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1
●
Remove plastic tape
The print cartridges might be out of ink. Replace one or both empty print cartridges.
For more information, see View estimated ink levels.
Document is misprinted
●
●
●
●
●
Text and images are misaligned
Document is printed off-center or at an angle
Parts of the document are missing or printed in the wrong place
Envelope is printed at an angle
Document does not reflect the new print settings
Text and images are misaligned
If the text and images on your printouts are misaligned, then align the print cartridges.
Document is printed off-center or at an angle
1.
2.
3.
Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
Verify that the paper guide fits firmly against the edge of paper.
Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties dialog box and confirm the following options:
Tab
Setting
Portrait or Landscape: Verify the appropriate
orientation.
Features
Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale
text and graphics to the paper size specified in the
corresponding drop-down list.
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If parts of the document are still missing, the printer settings might be overridden by the
software program print settings. Select the appropriate print settings from within the
software program.
Envelope is printed at an angle
1.
2.
3.
Slide the flap inside the envelope before loading it in the printer.
Confirm that the paper guide fits firmly against the edge of the envelope.
Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
Problems with borderless documents
●
●
●
●
Borderless printing guidelines
Image is printed at an angle
Fading occurs on the edges of a photo
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
●
●
●
●
Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper
tray.
Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
If printing in grayscale, select High Quality under Print in Grayscale on the
Color tab.
Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see Ink-backup mode.
Image is printed at an angle
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HP Deskjet D1300 series
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.
2.
3.
4.
Remove all paper from the paper tray.
Load the photo paper correctly in the paper tray.
Verify that the paper guide fits firmly against the edge of the paper.
Follow loading instructions for the paper type.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
paper.
Photo has an unwanted border
●
●
For small photo paper
For small photo paper with a tear-off tab
For small photo paper
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If the printout has an unwanted border, try the following solutions:
●
●
●
●
Align the print cartridges.
Open the Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Verify that the software application you are using supports borderless printing.
For small photo paper with a tear-off tab
If the border appears below the tear-off tab, then remove the tab.
If the border appears above the tear-off tab, then align the print cartridges.
Error messages
●
●
Print cartridge error messages
Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
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HP Deskjet D1300 series
Incorrect print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in Incorrect print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in Print cartridge is faulty or not installed properly to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in Printer is
stalled.
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot"
message to resolve the problem.
"Printing in ink-backup mode" message
If you receive this error message, follow these instructions.
Other error messages
If you receive an error message, follow these directions.
Out of paper message
If you receive an out of paper message, follow the guidelines in Out of paper message.
"There was an error writing to USB port" message
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
"Two-way communication cannot be established" or "Printer not responding"
message
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
Note For best printing performance, use a USB 2.0 compatible cable.
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Power light is on or flashing
1
Power light
●
●
●
If the Power light is on, the printer is either printing or ready to print.
If the Power light is off, the printer is off.
If the Power light is flashing, see the following information.
●
●
●
What the flashing light means
If an error message appears
If no error message appears
What the flashing light means
The Power light can flash for several reasons:
●
●
●
The printer cover is open.
The printer is out of paper.
A problem exists with the printer, such as a paper jam or a problem with a print
cartridge.
For information about clearing a paper jam, see Paper jam.
If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools,
open the Printer Properties dialog box, click the Features tab, and then click the Printer
services button.
Use the printer tools to perform the following tasks:
●
●
●
●
●
68
View estimated ink levels.
Clean the print cartridges.
Calibrate the printer.
Print a test page.
Perform other functions as needed.
HP Deskjet D1300 series
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.
2.
Verify that the computer hard disk space, RAM, and processor speed meet the
system requirements.
The system requirements are listed in the reference guide that came with the printer.
Make space available on the hard drive by deleting unwanted files.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see HP support.
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A
HP support
●
●
Support process
HP support by phone
Support process
If you have a problem, follow these steps
1.
2.
Check the documentation that came with the HP Deskjet.
Visit the HP online support Web site at www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
–
–
–
–
3.
4.
Fast access to qualified online support specialists
Software and driver updates for your HP Deskjet
Valuable HP Deskjet and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
For Europe only: Contact your local point of purchase. If your device has a hardware failure,
you will be asked to bring it back to your local point of purchase. (Service is provided at no
charge during the device limited warranty period. After the warranty period, you will be quoted
a service charge.)
Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
●
●
●
Phone support period
Placing a call
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go
to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
●
●
●
●
Device model number (located on the label on the front of the device)
Device serial number (located on the back or bottom of the device)
Messages that appear when the situation occurs
Answers to these questions:
–
–
–
–
70
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
HP Deskjet D1300 series
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP Photosmart Software Help
71
B
Supplies
Order the following supplies with your HP Deskjet.
Paper
To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, or HP Greeting
Cards, go to www.hp.com.
Choose your country/region, and then click Buy or Online Shopping.
USB cables
C6518A HP USB A–B 2-meter cable
72
HP Deskjet D1300 series
C
Technical information
●
●
●
Printer specifications
Environmental product stewardship program
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 142 mm high x 422 mm wide x 346 mm deep (5.6 inches
high x 16.6 inches wide x 13.62 inches deep)
Printer weight (without print cartridges): 2.04 kg (4.5 lbs)
Software compatibility
Windows compatible (98 SE, Me, 2000, and XP)
Memory
384 KB integrated memory
Minimum system requirements
Operating system
Processor
RAM
Hard disk
space
Windows 98 SE, Me, 2000,
XP
Pentium II or equivalent
64 MB
200 MB
Note For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
HP Photosmart Software Help
73
Appendix C
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
●
●
●
●
●
●
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy consumption - Energy Star
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy consumption - Energy Star
Energy usage drops significantly while in ENERGY STAR® mode, which saves natural resources,
and saves money without affecting the high performance of this product.
This product qualifies for ENERGY STAR (MOU v.3.0), which is a voluntary program established
to encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
74
HP Deskjet D1300 series
Regulatory notices
●
●
●
FCC statement
LED indicator statement
Notice to users in Korea
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
●
●
●
●
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Modifications (part 15.21): The FCC requires the user to be notified that any changes or
modifications made to this device that are not expressly approved by HP may void the user's
authority to operate the equipment.
For further information, contact the Manager of Corporate Product Regulations, Hewlett-Packard
Company, 3000 Hanover Street, Palo Alto, CA 94304, (650) 857-1501.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
Notice to users in Korea
HP Photosmart Software Help
75
Index
A
accessibility 2
after the support period 71
aligning print cartridges 48
B
booklet printing 28
borderless printing 64
bound two-sided printing 39
brochure printing 26
buttons
Power button 7
C
calling HP support 70
CD/DVD tattoo printing 24
cleaning
print cartridges
automatically 48
print cartridges manually
50
printer body 49
clearing the print queue 56
custom paper size 37
D
default print settings 41
default printer 41
digital photos 16
document is misprinted
document is printed offcenter or at an angle 63
document printing 19
document prints slowly
complex documents are
printing 69
ink-backup mode 69
Maximum dpi selected 69
multiple programs are
open 69
printer software is
outdated 69
system requirements 69
dpi, maximum 36
duplexing 38, 39
E
e-mail printing 18
76
energy consumption 74
Energy Star 74
envelope printing 21
environment
Environmental product
stewardship program
73
error messages
other errors 67
out of paper message 58
print cartridge errors 66
estimated ink level 49
Exif Print 16
F
fast/economical printing
FCC statement 75
34
G
general everyday printing 34
grayscale printing 36
greeting card printing 27
H
Hewlett-Packard Company
notices 2
HP Photosmart software
downloading 44
I
index card printing 23
Ink Status window 43
ink, removing ink from skin and
clothing 49
ink-backup mode 10
installation
program stops 53
installing print cartridges 45
iron-on transfer printing 31
L
label printing 24
LED indicator statement 75
letter printing 20
lights
Power light 7
low ink 49
M
maintenance
print cartridges 51
printer 45
printer body 49
maximum dpi 36
O
other document printing 18
P
page order, setting 36
paper jam 57
paper tray 7
paper type, selecting 35
phone support period
period for support 70
photo fix options 16
photo has unwanted border
for small photo paper 65
photo paper, storing and
handling 17
photo printing
borderless photos 13
photos with a border 15
saving money 17
photo printing problems
verifying print settings 61
photos
digital 16
do not print correctly 61
placing a call 70
postcard printing 22
poster printing 30
power light is flashing
if an error message
appears 68
if no error message
appears 68
presentation printing 34
print cartridge problems
incorrect print cartridge 60
print cartridges
aligning 48
cleaning automatically 48
cleaning manually 50
faulty 60
HP Deskjet D1300 series
Index
installing 45
maintaining 51
not installed properly 60
ordering information 49
print with one print
cartridge 10
problem message 60
replacing 9
selection numbers 45
used with the printer 9
print preview 38
print quality
blank pages print 63
print queue, clearing 56
print resolution 35
print settings
changing 42
default settings 41
print speed 35
printer does not feed paper
58
printer features 6
printer is not printing 55
printer is stalled 59
printer maintenance 45
printer name does not
appear 55
printer prints on multiple sheets
at once 58
printer properties 42
printer software
downloading updates 44
printer specifications 73
printer Toolbox 52
printer troubleshooting 53
printing
4800 x 1200 optimized
dpi 36
booklets 28
borderless photos 13
bound two-sided printing
39
brochures 26
CD/DVD tattoos 24
custom paper size 37
digital photos 16
documents 19
e-mails 18
envelopes 21
Exif Print 16
fast/economical 34
general everyday printing
34
HP Photosmart Software Help
grayscale 36
greeting cards 27
high quality 36
index cards and small
media 23
iron-on transfers 31
labels 24
letters 20
maximum dpi 36
multiple pages on single
sheet 37
other documents 18
photos 13
photos with a border 15
postcards 22
posters 30
presentation printing 34
print preview 38
print quality 35
print resolution 35
print settings 42
print speed 35
resizing documents 37
selecting a paper type 35
setting the page order 36
software 41
tips 33
transparencies 25
two-sided printing 38
with one print cartridge 10
Printing Shortcuts tab 33
printing tips 33
problems with borderless
documents
for small photo paper with a
tear off tab 66
R
Real Life technologies 16
recycle
ink cartridges 74
regulatory notices
FCC statement 75
notice to users in Korea
75
removing ink from skin and
clothing 49
resizing documents 37
S
settings
42
T
terms and conventions in
manual 2
test page, printing 49
Toolbox 52
transparency printing 25
troubleshooting
borderless printing
guidelines 64
borderless printing
problems 64
document does not reflect
new print settings 64
document prints slowly 69
envelope prints at angle
64
image prints at angle 64
installation program stops
53
misprinted document 63
multiple pages print at
once 58
paper jam 57
parts of the document are
missing or in wrong
place 63
photo printing problems
61
poor print quality 62
print is faded 62
printer 53
printer does not feed
paper 58
printer is not printing 55
printer is stalled 59
printer name does not
appear 55
streaks and missing lines
62
text and images are
misaligned 63
unwanted border on
photo 65
two-sided printing 38
U
Unknown Device message 54
updates
downloading for software
44
HP Photosmart software
44
USB
cable 72
connecting to the printer
12
77
W
What's This help 43
78
HP Deskjet D1300 series