S2 Portable Series
USER MANUAL
External Hard Drive
S2 Portable
・HXMU016DA ・HXMU050DA
・HX-MU016DA・HX-MU050DA
・HXMU025DA ・HX-MU064DA
・HX-MU025DA・HX-MUD75DA
・HXMU032DA ・HX-MU010EA
・HX-MU032DA・HX-MUT75DA
・HX-MU040DA・HX-MUD10EA
S2 Portable 3.0
・HX-MTA25DA ・HX-MT025DA
・HX-MTA32DA ・HX-MT032DA
・HX-MTA50DA ・HX-MT050DA
・HX-MTA64DA ・HX-MT064DA
・HX-MTD75DA
・HX-MTT75DA
・HX-MT010EA
・HX-MTD10EA
User’s Manual
Read Me First
About this Manual
Your product comes with a quick start guide and a user’s manual.
Following the instructions and precautions of this manual will ensure easier and more enjoyable use of your S2 Portable Series
External Hard Drive.
Quick Start Guide
A start guide is provided with the purchase of S2 Portable Series External Hard Drive.
The quick start guide explains product components and provides simple instructions on how to install the product.
User’s Manual
The User’s Manual contains detailed information about features and instructions on using your S2 Portable Series
External Hard Drive.
Using this Manual
Carefully read and understand the “Handling Precautions” section before using the product.
Failure to follow all the instructions as outlined in the Handling Precautions section could result in damage to
you or to your S2 Portable Series External Hard Drive.
Refer to the Troubleshooting section first if you experience a problem with the product.
Icon Guide
Meaning
Icon
Precautions
Caution
Note
These must be read thoroughly before using any of the functions.
This contains must-know information about functions. User must be careful.
This contains useful information about the functions.
Software and user’s manuals are available for download at the Samsung Hard Drive website (www.samsunghdd.com).
The content of this User’s Manual may change without prior notice for product improvement purposes.
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User’s Manual
Handling Precautions
The following information serves to ensure user’s safety and prevent damage to user’s properties.
Carefully read the information provided and use your product correctly.
Supplied with the rated USB BUS Power
S2 Portable Series must use the USB Bus Power. Please connect to the USB Port supplied with the rated USB BUS Power.
Installation Related
Use the product on a flat surface.
Do not sit on the product and
do not place a heavy object over
the product.
Product case or connector can be damaged
and may cause a break down.
Data Cable Usage
Standardized data cable.
This may increase the wrong operation and
may cause a malfunction.
Do not severely bend the data
cable and do not place a heavy
object over the data cable.
If the data cable is damaged, it may cause a
malfunction.
Do not unplug the data cable by
severely pulling the cable.
This may damage connector on the product
and may cause a problem with the product.
Shock
The external drive is very portable and you may easily drop it. Take care not to drop and tip the product while
carrying the external drive. If you make an impact on the external drive, it may cause bad sectors on the disk.
Bad sectors can cause various and potentially read/write errors.
Humidity
If you use the product in places exposed to humidity, it may danger of electric shock. In addition, prolonged exposure to
moisture can corrode various parts and components.
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User’s Manual
Magnets
Magnetic objects can cause various types of damage to the External Hard Drive, including data damage. Keep magnets and
magnetic objects away from the external drive.
Disassembly and Label Removal
For repair, please visit the designated (samsung) customer service center.
Unauthorized disassembly, repair, or reform of the product and unauthorized removal
of the labeling will void your warranty.
Always Backup your Important Data
The external drive manufacturer does not guarantee data stored in the external drive
and will not assume responsibility for any mental or material damage incurred during data recovery.
Backup : Storing the original and a copy on two or more separate and accessible storage media.
Regular Virus Scanning
Frequently scan the device for viruses and protect the external drive from virus infection.
Cleaning the product
Never use cleaning fluid or similar chemicals.
Do not spay cleaner directly on the product.
It may cause discoloration and deformation of the product.
Custody Related
Keep the product and accessories out of the reach of children. It may cause personal injuries and problem.
Safely Remove Hardware
Always use the Safely Remove Hardware feature before shutting down the External Hard Drive or disconnecting the USB cable and power cable.
1MB=1,000,000bytes / 1GB=1,000,000,000bytes / 1TB=1,000,000,000,000bytes
Actual accessible capacity may vary from advertised capacity due to formatting and partitioning of the hard drive, as well as due to your computer's operating system.
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User’s Manual
Table of Contents
Read Me First
2
2
2
2
2
About this Manual
Quick Installation Guide
User’s Manual
Using this Manual
Icon Guide
Handling Precautions
3
3
3
3
3
4
4
4
4
4
4
4
Supplied with the rated USB BUS Power
Installation Related
Data Cable Usage
Shock
Humidity
Magnets
Disassembly and Label Removal
Always Backup your Important Data
Regular Virus Scanning
Cleaning the product
Custody Related
Safely Remove Hardware
Introduction
6
Introduction
Specifications
7
8
S2 Portable
S2 Portable 3.0
Connecting your S2 Portable Series
9
11
12
Installation
Windows
Macintosh
Using your S2 Portable Series
13
13
15
15
16
Copying / Moving Files
Removable Disk Method
Safely Removing your S2 Portable Series
For Windows
For Macintosh
S2 Portable Series Software
17
17
19
Samsung Drive Manager Software
Samsung Drive Manager Installation
Using Samsung Drive Manager
21
FAQ
22
22
22
22
23
23
24
Partitioning and Changing File System Type
Reformat to FAT32
Reformat to NTFS32
Format in Macintosh
Product Certifications
FCC
Warranty Information
Troubleshooting
Appendix
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User’s Manual
Introduction
The S2 Portable Series External Hard Drive is a high-performance external hard drive that supports USB *.
Unlike conventional desktop disk drives, the S2 Portable Series External Hard Drive makes it possible for you to
instantaneously add greater storage capacity to your system without having to take the computer apart.
This means that your S2 Portable Series External Hard Drive comes fully partitioned and formatted for your use and
you can instantly access to the drive by simply plugging it into your computer through a USB port.
S2 Portable Series comes with Samsung Drive Manager which is a Windows-based integrated-management
software that allows the convenient use of External Hard Drives.
Samsung Drive Manager supports various functions including auto backup, file / folder security, drive lock,
drive diagnostic, partition setup, and power settings.
S2 Portable does not support the Drive Lock function.
* S2 Portable
: USB 2.0
S2 Portable 3.0 : USB 3.0
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User’s Manual
Specifications (S2 Portable)
S2 Portable
Category
Interface
High Speed USB
Transfer Rate
480 Mbps Max.
USB Host Power
Windows XP / Vista / 7
Operating System
Mac OS X 10.4.8 or Later
Hard Disk Capacity
160GB / 250GB / 320GB / 400GB / 500GB / 640GB
750GB / 1TB
Dimensions (W x H x L)
(82mm x 17mm x 111mm)
(82mm x 18mm x 111mm)
Color
Piano Black, Snow White, Wine Red, Chocolate Brown, Sweet Pink, Ocean Blue, Metal Gray, Champagne Gold
NTFS
Format System
System Requirements
PC : Windows XP / Vista / 7
Macintosh : Mac OS X 10.4.8 or Later
Upgrade your operating system to the latest version to enjoy better performance and reliability.
Components
S2 P
orta
ble
Ser
ies
S2 Portable
USB 2.0-Cable
Quick Start Guide
Pouch
When you purchase a S2 Portable External Hard Drive, make sure that all components have been included in your
product package.
Overview
LED
USB Port
LED Description
1) Standby Status : Steadily lit LED
2) Read / Write in Progress : Blinking LED
Some computers supply limited USB bus power. If your drive doesn't power on after connecting the USB cable, you may need to
purchase a USB Y-cable from retailers or online shops.
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User’s Manual
Specifications (S2 Portable 3.0)
S2 Portable 3.0
Category
Interface
Super Speed USB
5 Gbps Max.
Transfer Rate
USB Host Power
Windows XP / Vista / 7
Operating System
Mac OS X 10.4.8 or Later
Hard Disk Capacity
500GB / 640GB
750GB / 1TB
Dimensions (W x H x L)
(82mm x 17mm x 111mm)
(82mm x 18mm x 111mm)
Color
Piano Black, Metal Gray
NTFS
Format System
System Requirements
PC : Windows XP / Vista / 7
Macintosh : Mac OS X 10.4.8 or Later
Upgrade your operating system to the latest version to enjoy better performance and reliability.
Components
S2 P
orta
ble
Ser
ies
S2 Portable 3.0
USB 3.0 Micro-B Cable
Quick Start Guide
Pouch
When you purchase a S2 Portable 3.0 External Hard Drive, make sure that all components have been included in your
product package.
Overview
LED
USB 3.0 Port
LED Description
1) Standby Status : Steadily lit LED
2) Read / Write in Progress : Blinking LED
To use the S2 Portable 3.0 model at its Maximum speed, you need a PC or a Host Card that supports USB 3.0 interface.
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User’s Manual
Connecting your S2 Portable
Installation
Verify that the computer meets the minimum system requirements as outlined in #System Requirements.
Insert the USB cable to the desktop/laptop computer as shown in Figures 1 and 2:
Figure 1. Connecting to a Desktop Computer
Figure 2. Connecting to a Laptop Computer
Your S2 Portable Series External Hard Drive will automatically activate once connected to the computer.
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User’s Manual
Connecting your S2 Portable 3.0
Installation
Verify that the computer meets the minimum system requirements as outlined in #System Requirements.
Insert the USB cable to the desktop/laptop computer as shown in Figures 3 and 4:
Figure 3. Connecting to a Desktop Computer
Figure 4. Connecting to a Laptop Computer
To use the S2 Portable 3.0 model at its maximum speed, you need a PC or a Host Card that supports USB 3.0 interface.
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User’s Manual
Windows
When you connect the S2 Portable Series External Hard Drive to the computer a small icon will appear in the system tray
at the lower right corner of the screen.
Figure 5. System Tray indicating an external device
The operating system will recognize and display "Samsung” drive under “My Computer.”
Figure 6. In the Windows Explorer, you will see a new Samsung drive
You are now ready to use the Samsung S2 Portable Series External Hard Drive.
Virtual CD is displayed when S2 Portable 3.0 is connected to your PC. Samsung Virtual CD includes Samsung Drive Manager,
which provides backup, security, drive-lock and External Hard Drive configuration functions, and a user manual.
Data on Virtual CD is preserved even when your external hard drive is formatted.
Refer to Samsung Virtual CD.html in S2 Portable 3.0 for further details.
Your External Hard Drive may not be displayed if it is locked using Secure Manager of Samsung Drive Manager.
In such a case, execute Secure Unlock_win.exe in the Samsung Virtual CD area or use Samsung Drive Manager to unlock.
* Secure Manager only supports S2 Portable 3.0.
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User’s Manual
Macintosh
Connect your S2 Portable Series External Hard Drive to the computer. Your Macintosh operating system will then
generate a SAMSUNG.
Figure 7. Macintosh External Hard Drive connection icon
After clicking the SAMSUNG icon, the following folder will appear.
Figure 8. Macintosh Folders
You are now ready to use the Samsung S2 Portable Series External Hard Drive.
(Software included with your S2 Portable Series External Hard Drive does not support the Mac operating environment.)
Your External Hard Drive may not be displayed on a Mac if it is locked on Windows using Secure Manager of Samsung Drive Manager.
In such a case, execute Secure Unlock_mac.app in the Samsung Virtual CD area to unlock.
* Secure Manager only supports S2 Portable 3.0.
Samsung provides Samsung NTFS 3G driver which can be used to write data on NTFS-format
External Hard Drives on Mac OS. Samsung NTFS 3G driver can be downloaded from the Samsung website.
(http://www.samsunghdd.com
Support
Download
External HDD)
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User’s Manual
Using your S2 Portable Series
Copying / Moving Files
Now that you h ave successfully installed your new S2 Portable Series External Hard Drive, you copy or move files or whole
folders from your new S2 Portable Series to your computer and vice-versa.
It is important to understand the difference between Copy and Move.
Copy : is to make a duplicate folder or file and store it so that you have two copies.
Move : is to take a folder or file from one location and put it into another.
WHEN YOU MOVE A FOLDER OR FILE, YOU NO LONGER HAVE A BACKUP COPY.
Copy and paste files from the computer to the S2 Portable Series External Hard Drive (Removable Disk Method).
Removable Disk Method
For the purposes of this manual, we will make a copy of the Temp folder on the C drive of your computer and
copy it to the S2 Portable Series External Hard Drive.
From the Windows Desktop click:
Start
Programs
Accessories
Windows Explorer
Figure 9. Getting to the Windows Explorer
From the Windows Explorer, you will see various drive letters; A, C, your C drive is your local
Hard Drive. The S2 Portable Series will most likely be the E drive however, it could be any drive letter.
For the purposes of this manual, we will assume that the S2 Portable Series is the E drive. As well, for practice copying
folders and files, we will copy the Temp folder onto the S2 Portable Series.
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User’s Manual
From the Windows Explorer screen:
Click Local Disk C
From the right-hand pane:
Right-click the Temp folder
Click Copy
Figure 10. When you Right-Click on a file or folder, you get another menu.
1) From this side, click the
Local C drive.
2) From this side, right click on the
Temp folder and choose Copy.
Now, we will copy the Temp folder from the Local C drive, to the Samsung E drive. From the left pane in the
Windows Explorer : Right Click Samsung E
Click Paste
Figure 11. Using a Right-Click again, we can paste the Temp file onto the
S2 Portable Series drive.
Right click on the Samsung E drive and choose
NOTE : Detaching the USB cable while file transfer is in progress can damage your computer and/or S2 Portable Series
External Hard Drive. If you need to disconnect the USB cable, wait for the transfer process to complete first and
then disconnect using the “Safely Remove Hardware” option.
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User’s Manual
Safely Removing your S2 Portable Series
For Windows
Right-click the arrow icon from the system tray at the lower right corner of your screen.
Figure 12. The taskbar is located at the bottom-right of the screen.
Click “Safely Remove Hardware.”
Figure 13. The 'Safely Remove Hardware' prompt will list every device that is
attached to your system.
Click “Samsung S2 Portable Series USB device”.
Figure 14. This prompt will list all of the Mass Storage Devices like your Local Hard
drive and your S2 Portable Series Hard drive.
When you see the “Safely Remove Hardware” message, you may safely remove the device from the system.
Use the Safely Remove button of Samsung Drive Manager to safely remove your external hard drive.
[Safely Remove button]
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User’s Manual
For Macintosh
Click the external hard drive icon and select “Eject “SAMSUNG.””
Figure 15. For the Macintosh click the USB icon and choose Eject "SAMSUNG"
This safely disconnects the drive. It is now safe to detach the drive from the computer.
Do not disconnect S2 Portable Series External Hard Drive’s USB cable from the computer while file transfer is
in progress. Interrupting the file transfer could lead to data corruption and/or damage to your S2 Portable Series
External Hard Drive.
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User’s Manual
S2 Portable Series Software
Samsung Drive Manager Software
Samsung Drive Manager is bundled software for Windows provided for the convenient use of your External Hard Drive.
Samsung Drive Manager comprises Samsung AutoBackup (a personal backup solution), Samsung SecretZone™
(a personal data protection solution), Samsung Secure Manager (a secure external hard disk management solution) and
Samsung External Hard Drive management tools.
Samsung Drive Manager must be connected to S2 Portable Series to operate.
For further details, refer to the user manual provided with S2 Portable Series.
Samsung Secure Manager cannot be used if your hard disk does not support the security function.
Samsung Drive Manager Installation
1. When your PC and Samsung External Hard Drive are
connected, the Samsung Drive Manager installation
screen is automatically displayed.
The installation screen is not automatically displayed
on Windows Vista or Windows 7; you will need to
manually run Samsung Drive Manager.exe on your
Samsung External Hard Drive.
2. Select Run Samsung Drive Manager on the installation
screen, and click [OK].
3. Select a language to perform the installation in.
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User’s Manual
4. Once the preparation process is complete, InstallShield
Wizards’ greeting dialog will display.
5. Click “Next”.
6. The dialog will display the end user license agreement.
Carefully read the agreement. Select “Yes”.
7. The installation folder selection screen is displayed for
Samsung Drive Manager.
8. Set the installation folder and click “Next”.
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User’s Manual
9. On the program folder selection screen, set the program
folder in which to register Samsung Drive Manager icons
and click “Next”.
10. Your computer can be restarted after the program
is installed.
11. Confirm system restart (if desired) and click “Done”.
Restart your computer when prompted to ensure
normal execution of Samsung Drive Manager.
Using Samsung Drive Manager
Select Start (from the Windows start menu)
Samsung Drive Manager.
All Programs
Samsung
Samsung Drive Manager
The window shown below is displayed when the program is executed.
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User’s Manual
[ Samsung Drive Manager Screen ]
The main window of Samsung Drive Manager includes drive information, the Safely Remove Hardware button,
Unlock Secure Hard Disk button, program execution button and tool buttons.
[ Safely Remove button ]
[ Unlock Hard Disk button ]
Click Safely Remove Hardware to safely remove your hard disk.
Click Unlock Secure Hard Disk to unlock your secure hard disk if locked.
Some models do not support this function. Then the unlock button appears in dimmed color.
When backup sources are regularly backed up using Samsung AutoBackup, they are fully backed up only during
the initial backup, and real-time backup (monitoring of backup data for auto-backup of changed data only) is
performed subsequently for your convenience.
Samsung SecretZone™ is a personal information protection solution that lets you create and use an encrypted
disk on your Samsung External Hard Drive.
By using Samsung SecretZone™, you can safely and conveniently protect important, confidential and personal
data.
Samsung Secure Manager is a Samsung secure hard disk management solution that encrypts and saves all data.
All data saved on a Samsung secure hard disk is encrypted to safely protect important data. Data storage areas
can be locked to prevent loss or theft of data stored on your hard disk.
Samsung Secure Manager cannot be used if your hard disk does not support the security function.
This function is not compatible with External Hard Drive that do not support power settings.
Refer to the Samsung Drive Manager User Manual provided with the product for further details.
Samsung Drive Manager User Manual can also be downloaded from the Samsung website.
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User’s Manual
Troubleshooting
Check the USB cable connection.
Check the LED light on the External Hard Drive.
Check the power supply to S2 Portable Series External Hard Drive.
Ticking noise is an indication of insufficient power.
If the drive is not being recognized, try plugging it into a different USB port.
FAQ
Q1. File transfer takes too long.
A1. - USB 2.0
You will experience slow file transfer speeds if your computer does not support USB 2.0 or if you do not connect
S2 Portable Series External Hard Drive to a USB 2.0 port. Try connecting S2 Portable Series External Hard Drive to a
different port or, if your computer does not support USB 2.0, purchase a separate USB 2.0 port.
- USB 3.0
To use the S2 Portable 3.0 model at its Maximum speed, you need a PC or a Host Card that supports USB 3.0
interface and USB 3.0 Cable.
Q2. The actual storage capacity of S2 Portable Series External Hard Drive is different than the capacity
shown on the packaging.
A2. Type of file system used for the drive, partitioning arrangement, type of operating system, and various other factors can
affect the actual storage capacity displayed by your computer.
(1MB=1,000,000bytes and 1GB=1,000,000,000bytes and 1TB=1,000,000,000,000bytes.)
Q3. I connected my S2 Portable Series External Hard Drive, and the computer seems to recognize it,
but the drive won’t show up under Windows Explorer.
A3. S2 Portable Series External Hard Drive is by default formatted to NTFS and will work normally when you connect it to your computer.
However, if the partition has been erased or the file system has been changed to a one that’s not recognized by Windows,
the drive will not appear under Windows Explorer. Try formatting the drive to FAT32 or NTFS.
(Caution : Formatting will erase all data stored in the drive.)
Q4. I am using Windows XP and cannot format the drive to FAT32.
A4. Windows operating systems that followed Windows NT have limited FAT32 formatting to 32GB.
Therefore, if you wish to format your S2 Portable Series External Hard Drive to FAT32, you will need to download a format utility
from our website.
(Caution : Formatting will erase all data stored in the drive. We recommend that you back up your data before proceeding.)
Q5. My computer will not boot up properly.
A5. If you boot up your system with S2 Portable Series External Hard Drive connected to the computer,
it’s possible that your system’s BIOS is attempting to boot from the External Hard Drive.
Change the BIOS booting sequence or disconnect the External Hard Drive from the system and then try booting again.
Q6. I am using a Mac, and I can’t copy files.
A6. If the drive has been formatted to NTFS, data stored in the drive can only be read by Mac systems.
To use the drive on Mac OS X operating systems, use Samsung NTFS 3G Driver or reformat your drive.
Samsung NTFS 3G driver : Refer to the 12 page
Reformat : Refer to the 22 page
Q7. I see no partitions.
A7. Partitions are not displayed if damaged or if your External Hard Drive has been locked using the Secure Manager
function of Samsung Drive Manager. If Samsung Drive Manager is installed and your External Hard Drive is locked,
it can be unlocked after being connected to your computer. Refer to the user manual for further details.
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User’s Manual
Appendix
WARNING – PARTITIONING AND FORMATTING YOUR DRIVE WILL PERMANENTLY ERASE ALL THE FILES ON THE DRIVE.
DO NOT ATTEMPT TO DO THIS UNLESS ALL OF YOUR FILES HAVE BEEN BACKED UP AND CHECKED
FOR RELIABILITY AND READABILITY.
Partitioning and Changing File System Type
It’s possible to partition your S2 Portable Series External Hard Drive and change the file system type.
Reformat to FAT32
Reformat to NTFS
Reformat in Macintosh
Reformat to FAT32
- Re-format your external hard drive as FAT32 using Samsung Format Utility or Samsung Drive Manager.
Samsung Format Utility : log on to www.samsunghdd.com
Samsung Drive Manager : Refer to page 17.
Reformat to NTFS
Following describes formatting to NTFS in Windows XP:
- Connect S2 Portable Series External Hard Drive to the computer.
- Click “Start” from the lower left corner of your screen.
- Right-click “My Computer” and then select “Manage.”
- From the “Computer Management” tool, select “Disk Management.”
- Right-click the drive you wish to format and then select “Delete Partition.”
- Once drive partition has been deleted, right-click the drive you wish to format and then select “New Partition” as
shown in the diagram below.
- From Create Partition Wizard, select “Primary Partition” and then enter the desired size of the partition.
- From the “File System” menu, select “NTFS” and format.
Format in Macintosh
Following describes formatting in Mac OS X:
- Launch Mac OS X’s “Disk Utility” tool.
- Open the main drive folder from the desktop. Open the “Applications” folder and then the “Utilities” folder.
- Select the “Disk Utility” file.
- Select the drive you wish to reformat.
- Select the “Erase” menu.
- Select “Mac OS Extended (Journaled)” from “Volume Format” menu and then Click “Erase” button
- Once formatting is complete, the drive will appear on your desktop.
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User’s Manual
Product Certifications
CE (European Union/Community)
VCCI (Voluntary Control Council for Interference by Information)
FCC (Federal Communications Commission)
C-TICK
KCC (Korea Communications Commission)
BSMI (Bureau of Standards, Metrology and Inspection)
cUL (C- Underwriter’s Laboratories, Inc)
TUV (Technischer Uberwachungs Verein)
CB
This marking on the product, accessories or literature indicates that the product and its
electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with
other household waste at the end of their working life. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, please separate these
items from other types of waste and recycle them responsibly to promote the sustainable
reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government
office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product
and its electronic accessories should not be mixed with other commercial wastes for disposal.
FCC
CAUTION : Changes or modifications not expressly approved by the part responsible for
compliance could void the user’s authority to operate the equipment.
Note : This equipment has been tested and found to comply with the limits for a Class B digital
Class B
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications, However, there is no guar antee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
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User’s Manual
Warranty Information
The following limited warranty applies to the Samsung external hard disk drive but does not supersede
regional and national laws and regulations.
Limited Warranty
Samsung makes the following limited warranties during the warranty period: (a) the Products will function properly under
normal use; (b) the Products will be free from defects in materials or workmanship; (c) the Products will conform to the
published specifications; and (d) the Products will conform to any additional specifications agreed to in writing by the parties.
Samsung warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock;
electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or
modification; or (b) any misuse contrary to the instructions in the user’s manual; or (c) lost passwords; or (d) malfunctions
caused by other equipment.
Our limited warranties are void if a product is returned with removed, damaged, or tampered labels or any alterations
(including removal of any component or external cover). Our warranties do not cover data loss – back up the contents
of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and
costs related to data recovery, removal and installation are not recoverable under our warranties.
Warranty Period
The warranty period for product is three (3) years from the documented date of purchase from
Samsung or a Samsung’ authorized reseller.
Customer Service
To request warranty service, please contact the place of purchase, or visit our web site (www.samsunghdd.com)
for information on obtaining service or an RMA (Return Material Authorization) number. Submit your phone number, e-mail,
address, name, product model, and serial number(s) and an RMA number with all pertinent information will be provided to
you for returning product to Samsung. When you return the product to Samsung, the product must be properly packaged in
original packing with a traceable forwarder and freight prepaid to the return address listed on the RMA. Remember to write
the RMA number on the out side of box, or the shipment will be refused and returned to you at freight collect.
Samsung, or an authorized Samsung service center, will replace your product with a functionally equivalent product.
Samsung will not return your original drive and data recovery is not included.
It is highly recommended that you backup your data. Once your drive is received at Samsung, the ownership of the
product and all content therein will be transferred to Samsung.
Please contact Samsung with any comments or inquiries at www.samsunghdd.com
S2 Portable Series External Hard Drive
24
Samsung Electronics Co., Ltd.
STORAGE SYSTEM DIVISION
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S2 Portable Series External Hard Drive User’s manual
EN (Rev. 06)