Philips 197E3LSU/00 User manual User manual

www.philips.com/welcome

Customer care and warranty 29

Troubleshooting & FAQs 34

197E3L

Table of Contents

1.1 Safety precautions and maintenance ............... 1

2. Setting up the monitor .................................. 4

2.2 Operating the monitor ........................................... 5

2.3 Remove Base Stand and Base ............................. 7

3.3 Philips SmartControl Lite ...................................... 11

4.1 Resolution & Preset Modes.................................. 21

7. Customer care and warranty ...................... 29

Policy .................................................................................. 29

7.2 Customer Care & Warranty ................................ 31

8. Troubleshooting & FAQs .............................. 34

8.2 SmartControl Lite FAQs ........................................ 36

1. Important

1. Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor.

It contains important information and notes regarding operating your monitor.

•

• missing, please contact with your local service center. (Please refer to Customer Care

Consumer Information Center)

Do not subject the monitor to severe vibration or high impact conditions during operation.

Do not knock or drop the monitor during operation or transportation.

The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor.

Operation

• Please keep the monitor out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure

• to this type of environment may result in discoloration and damage to the monitor.

Remove any object that could fall into ventilation holes or prevent proper cooling of

•

•

•

• the monitor’s electronics.

Do not block the ventilation holes on the cabinet.

When positioning the monitor, make sure the power plug and outlet are easily accessible.

If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or

DC power cord for normal operation.

Please use approved power cord provided by Philips all the time. If your power cord is

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the monitor panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the monitor panel.

•

•

Unplug the monitor if you are not going to use it for an extensive period of time.

Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off.

However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor.

•

•

•

•

•

To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.

If your monitor gets wet, wipe it with dry cloth as soon as possible.

If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.

Do not store or use the monitor in locations exposed to heat, direct sunlight or extreme cold.

In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges. o Temperature: 0-40°C 32-95°F o Humidity: 20-80% RH

1

1. Important

•

•

IMPORTANT: Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen.

"Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In most cases, the “burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.

1.2 Notational Descriptions

The following subsections describe notational conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows:

Note

This icon indicates important information and tips that help you make better use of your computer system.

Warning

Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Caution

This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Service

•

•

•

•

The casing cover should be opened only by qualified service personnel.

If there is any need for any document for repair or integration, please contact with your local service center. (please refer to the chapter of "Consumer Information Center")

For transportation information, please refer to

"Technical Specifications".

Do not leave your monitor in a car/trunk under direct sun light.

Warning

This icon indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

Note

Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.

2

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment-

WEEE

Recycling Information for Customers

Your display is manufactured with high quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit www.philips.com/about/sustainability/recycling.

This marking on the product or on its packaging illustrates that, under European Directive 2002/96/

EC governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted.

We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

3

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

2. Hold the monitor base stand with both hands and firmly insert the base stand into the base column.

(1) Gently attach the base to the base column until the latch locks the base.

(2) Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the column tightly.

2

Register your product and get support at www.philips.com/welcome

197E3L

Quick Start

1

VGA (optional) DVI (optional)

Install base stand

1. Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen.

4

2. Setting up the monitor

Connecting to your PC 2.2 Operating the monitor

4

AC power input

Kensington anti-theft lock

Connect to PC

Front view product description

197E3L

5

1. Connect the power cord to the back of the monitor firmly.

2. Turn off your computer and unplug its power cable.

3. Connect the monitor signal cable to the video connector on the back of your computer.

4. Plug the power cord of your computer and your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

7

197E3L (for 1A model)

7

5

6

6

4

4

3

3

2

2

Switch monitor’s power on and off.

Access the OSD menu.

Return to previous OSD level.

Change display format.

Adjust the brightness level.

Adjust the OSD menu.

Change the signal input source.

Change display format.

SmartImage Lite. There are three modes to be selected: Standard,

Internet and Game.

5

2. Setting up the monitor

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all Philips monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window.

A user friendly on screen display interface is shown as below:

Below is an overall view of the structure of the

On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

Main menu

Input

Sub menu

VGA

DVI (available for selective models)

197E3L

DVI

The OSD Menu

Picture

Picture Format

Brightness

Contrast

SmartContrast

Wide Screen, 4:3

0~100

0~100

On, Off

Input

Picture

Color

Language

Color

OSD Settings

197E3L (for 1A model)

Picture

Color

Language

OSD Settings

Setup

Picture Format

Brightness

Contrast

SmartContrast

Wide screen

100

50

Off

Language

OSD Settings

Setup

Color Temperature sRGB

User Define

6500K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

English Español, Français, Deutsch, Italiano,

Português,

Русский ৿࿒፩ၭĭ Türkçe !

Horizontal

Vertical

Transparency

OSD Time out

0~100

0~100

Off, 1, 2, 3, 4

5 s, 10 s, 20 s, 30 s, 60 s

Auto

H. Position

V. Position

Phase

Clock

Resolution Notification

Reset

Information

0~100

0~100

0~100

0~100

On, Off

Yes, No

Basic and simple instruction on the control keys

In the OSD shown above users can press buttons at the front bezel of the monitor to move the cursor, OK to confirm the choice or change.

6

2. Setting up the monitor

Resolution notification

This monitor is designed for optimal performance at its native resolution, 1366×768@60Hz.

When the monitor is powered on at a different resolution, an alert is displayed on screen: Use

1366×768@60Hz for best results.

Display of the native resolution alert can be switched off from Setup in the OSD (On Screen

Display) menu.

Tilt

Physical Function

2.3 Remove Base Stand and Base

Remove the Base Stand

Before you start disassembling the monitor base, please follow the instructions below to avoid damage or injury.

1. Place the monitor face down on a smooth surface, taking care to avoid scratching or damaging the screen.

2. Detach the base stand away from the base column by:

(1) Use your fingers to loosen the screw located at the bottom of the base

(2) Gently move up-and-down to release the latch that locks the base and pull the base away from the base column.

1

2

7

2. Setting up the monitor

Remove the base

1. You may use a flathead screwdriver to stick into two release holes on the hinge cover, and gently pry the hinge cover to have it removed.

2. Remove the 4 screws and then remove the base from the monitor.

8

3. Image Optimization

3. Image Optimization

How to enable SmartImage Lite?

3.1 SmartImage Lite

What is it?

SmartImage Lite provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color and sharpness in real time. Whether you're working with text applications, displaying images or watching a video,

Philips SmartImage Lite delivers great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized display all your favorite types of content,

SmartImage Lite software dynamically adjust brightness, contrast, color and sharpness in real time to enhance your monitor viewing experience.

1. Press to launch the SmartImage Lite on screen display;

2. Keep pressing to toggle between Standard,

Internet, Game.

3. The SmartImage Lite on screen display will remain on screen for 5 seconds or you can also press”OK” to make confirmation.

4. When SmartImage Lite is enabled, the sRGB scheme is disabled automatically. To use sRGB you need to disable SmartImage Lite with the

button at the front bezel of your monitor.

How does it work?

SmartImage Lite is an exclusive, leading edge

Philips technology that analyzes the content displayed on your screen. Based on a scenario you select, SmartImage Lite dynamically enhances the contrast, color saturation and sharpness of images to enhance the contents being displayed - all in real time with the press of a single button.

Except using key to scroll down, you can also press buttons to choose and press “OK” to confirm selection and close the SmartImage Lite

OSD.

9

3. Image Optimization

There are three modes to be selected: Standard,

Internet, Game.

3.2 SmartContrast

What is it?

brightness to increase readability and reduce eye strain. This mode significantly enhances readability and productivity when you're working with spreadsheets, PDF files, scanned articles or other general office applications.

saturation, dynamic contrast and sharpness enhancement to display photos and other images with outstanding clarity in vibrant colors - all without artifacts and faded colors.

Why do I need it?

You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work. By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your monitor.

response time, reduce jaggy edges for fast moving objects on screen, enhance contrast ratio for bright and dark scheme, this profile delivers the best gaming experience for gamers.

Unique technology that dynamically analyzes displayed content and automatically optimizes a monitor's contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds.

How does it work?

When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.

10

3. Image Optimization

3.3 Philips SmartControl Lite

The new SmartControl Lite software by Phillips allows you to control your monitor via an easy to use on-screen graphic interface. Complicated adjustments are a thing of the past as this user friendly software guides you through finetuning resolution, Color calibration, Clock/Phase adjustments, RGB White point adjustment, etc.

Equipped with latest technology in core algorithm for fast processing and response, this Windows

7 compliant eye catching animated Icon based software is ready to enhance your experience with Philips monitors!

Installation

•

•

•

Follow the instruction and complete the installation.

You can launch after installation is completed.

If you want to launch later, you can either click the shortcut on desktop or toolbar.

First launch -Wizard

• The first time after installation of SmartControl

Lite, it will automatically go to Wizard for first time launch.

•

•

The wizard will guide you through adjustment your monitor performance step by step.

You can go to Plug-in menu to launch wizard later on as well.

• You can adjust more options without wizard by Standard pane.

11

3. Image Optimization

Start with Standard pane:

Adjust menu:

• Adjust Menu allow you to adjust Brightness,

Contrast, Focus, Position and Resolution.

•

•

You can follow the instruction and do the adjustment.

Cancel prompts user if you want to cancel installation.

12

3. Image Optimization

Color menu:

• Color Menu allow you to adjust RGB, Black

Level, White Point, Color Calibration, and

•

SmartImage Lite (Please refer to SmartImage

Lite section).

You can follow the instruction and do the adjustment.

•

•

Refer to below table for sub-menu item base on your input.

Example for Color Calibration

13

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the

Cancel button.

5. Enable color calibration - by default is on. If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.

6. Must have patent info in calibration screen.

3. Image Optimization

First color Calibration Screen:

•

•

•

•

Previous button is disabled until the second color screen.

Next goes to the succeeding target (6-targets).

Final next goes File>Presets pane.

Cancel closes the UI and returns to the plug in page.

SmartImage Lite

Allows user to change setting for better display setting based on content.

When Entertainment is set, SmartContrast and

SmartResponse are enabled.

Options>Preferences - Will only be active when selecting Preferences from the drop-down

Options menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

•

•

•

•

•

•

Displays current preference settings.

A checked box enables the feature. The check box is a toggle.

Enable Context Menu on desktop is checked

(On) by default. Enable Context menu displays SmartControl Lite selections for

Select Preset and Tune Display in the desktop right-click context menu. Disabled removes

SmartControl Lite from the right click context menu.

Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl Lite. A right click on the task tray icon displays the menu options for Help, Technical Support, Check for

Upgrade, About, and Exit. When Enable task tray menu is disabled, the task tray icon will only display EXIT.

Run at Startup is checked (On) by default.

When disabled, SmartControl Lite will not launch at start or be in the task tray. The only way to launch SmartControl Lite is either from the desktop short cut or from the program file. Any preset set to run at startup will not load when this box is unchecked (Disabled).

Enable transparency mode (Windows 7, Vista,

XP). Default is 0% Opaque.

14

3. Image Optimization

Options>Input - Will only be active when selecting Input from the drop-down Options menu. On a non-supported display capable of

DDC/CI, only the Help and Options tabs are available. All other SmartControl Lite tabs are not available.

Options>Audio - Will only be active when selecting Audio from the drop-down Options menu.

On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

•

•

Display the Source instruction pane and current input source setting.

On single input displays, this pane will not be visible.

15

3. Image Optimization

Help>User Manual - Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported display capable of

DDC/CI, only the Help and Options tabs are available.

Context Sensitive menu

The Context Sensitive menu is Enabled by default.

If Enable Context Menu has been checked in the

Options>Preferences pane, then the menu will be visible.

Help>Version - Will only be active when selecting

Version from the drop- down Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

The Context Menu has four entries:

• SmartControl Lite - When selected the About

Screen is displayed.

• Select Preset - Provides a hierarchical menu of saved presets for immediate use. A check mark shows the currently selected preset.

Facoty Preset can also be called from the drop

•

• down menu.

Tune Display - Opens the SmartControl Lite control panel.

SmartImage Lite - Check current settings,

Standard, Internet, Game.

16

3. Image Optimization

Task Tray Menu Enabled

The task tray menu can be displayed by rightclicking on the SmartControl Lite icon from the task tray. Left Click will launch the application.

Task Tray Menu Disabled

When the Task Tray is disabled in the preference folder, only the EXIT selection is available.

To completely remove SmartControl Lite from the task tray, disable Run at Startup in

Options>Preferences.

The task tray has five entries:

• Help - Access to User Manual file: Open User

Manual file using the default browser window.

•

•

Technical Support - displays the tech support page.

Check for Update - takes the user to PDI

Landing and checks the user's version against

•

• the most current available.

About - Displays detailed reference information: product version, release information, and product name.

Exit - Close SmartControl Lite.

To run SmartControl Lite again either select

SmartControl Lite from Program menu, doubleclick the desktop PC icon or restart the system.

17

4. Technical Specifi cations

4. Technical Specifications

Picture/Display

Monitor panel type TFT-LCD

Backlight LED

Panel size

Aspect ratio

Pixel Pitch

18.5" ( 47.0 cm)

16:9

0.3 x 0.3 mm

Brightness

SmartContrast

Contrast ratio (typ.)

Response time (typical)

Optimum Resolution

Viewing angle

Picture Enhancement

Display colors

250 cd/m²

20,000,000:1

1000:1

5 ms

1366x768 @ 60Hz

170° (H) / 160° (V)@C/R>10

SmartImage Lite

16.7 M

Vertical refresh rate

Horizontal Frequency sRGB

Connectivity

Signal input

Input Signal

Convenience

User Convenience

56Hz -76Hz

31kHz - 83kHz

YES

DVI-D (digital), VGA (Analog)

Separate Sync, Sync on Green

197E3L:

197E3L (1A):

OSD Languages

Other convenience

Plug & Play Compatibility

Stand

Tilt

English, French, German, Spanish, Italian, Russian,

Simplified Chinese, Portuguese, Turkish

Kensington lock

DDC/CI, sRGB, Windows 7, Mac OSX, Linux

-5/+20

18

4. Technical Specifi cations

Power

On mode

Energy Consumption

(EnergyStar 5.0 test method)

Normal Operation (typ.)

Sleep(Standby)

Off

Heat Dissipation*

Normal Operation

Sleep(Standby)

Off

Power LED indicator

Power Supply

12.91W (typ.), 13.59W(max.)

AC Input Voltage at

100VAC +/-5VAC,

50Hz +/- 5Hz

10.05W

AC Input Voltage at

115VAC +/-5VAC,

50Hz +/- 5Hz

9.96W

AC Input Voltage at

230VAC +/-5VAC,

50Hz +/ -5Hz

9.97W

0.5W

0.5W

AC Input Voltage at

100VAC +/-5VAC,

50Hz +/ -5Hz

0.5W

0.5W

AC Input Voltage at

115VAC +/-5VAC,

50Hz +/ -5Hz

0.5W

0.5W

AC Input Voltage at

230VAC +/-5VAC,

50Hz +/ -5Hz

30.304 BTU/hr

1.706 BTU/hr

34.008 BTU/hr

1.706 BTU/hr

34.024 BTU/hr

1.706 BTU/hr

1.706 BTU/hr 1.706 BTU/hr 1.706 BTU/hr

On mode: White, Standby/Sleep: White(Blinking)

Built-in, 100-240VAC, 50-60Hz

Dimension

Product with stand (WxHxD) 462 x 364 x 200 mm

462 x 295 x 41 mm Product without stand

(WxHxD)

Weight

Product with stand

Product without stand

Product with packaging

Operating Condition

2.63kg

2.194kg

3.724kg

Temperature range (operation) 0°C to 40 °C

Temperature range (Nonoperation)

-20°C to 60°C

Relative humidity

Altitude

20% to 80% operation: + 12,000 ft (3,658 m)

MTBF

Environmental

Non-operation: + 40,000 ft (12,192 m)

30,000hrs

ROHS

EPEAT

Packaging

YES

Silver. (www.epeat.net)

100% recyclable

19

4. Technical Specifi cations

Compliance and standards

Regulatory Approvals CE Mark, FCC Class B, GOAST, SEMKO, TCO Certified, UL/cUL,

BSMI, ISO9241-307, Energy star 5.0

Cabinet

Color

Finish

Black (back) / Blue (front)

Glossy

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product Please visit www. epeat.net for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

20

4. Technical Specifi cations

4.1 Resolution & Preset Modes

Maximum Resolution

For 197E3L

1366 x 768 at 60 Hz (analog input)

1366 x 768 at 60 Hz (digital input)

Recommended Resolution

For 197E3L

1366 x 768 at 60 Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720x400 70.09

31.47 640x480 59.94

37.50 640x480 75.00

37.88 800x600 60.32

46.88

800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

63.89

1280x1024 60.02

79.98 1280x1024 75.03

47.71 1366x768 59.79

Note

Please notice that your display works best at native resolution of 1366 X 768@60Hz. For best display quality,please follow this resolution recommendation.

21

5. Power Management

5. Power Management

5.1 Automatic PowerSaving

If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will

'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature:

197E3L

VESA

Mode

Active

Power Management Definition

Video H-sync V-sync

ON

Sleep

(Standby)

OFF

Switch Off OFF

Yes

No

-

Yes

No

-

Power Used

< 12.91 W (typ.)

< 0.5 W

< 0.5 W

LED color

White

White

(blink)

OFF

The following setup is used to measure power consumption on this monitor.

Native resolution: 1366 x 768

Contrast: 50%

Brightness: 250 nits

Color temperature: 6500k with full white pattern

Note

This data is subject to change without notice.

22

6. Regulatory Information

6. Regulatory Information

Lead-free Product

• Products are tested according to rigorous safety standards at impartial laboratories

• Electric and magnetic fields emissions as low as normal household background levels

• Low acoustic noise emissions (when applicable)

Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment. Toxic substances like Lead has been eliminated and compliance with European community’s stringent RoHs directive mandating restrictions on hazardous substances in electrical and electronic equipment have been adhered to in order to make Philips monitors safe to use throughout its life cycle.

Congratulations,

Your display is designed for both you and the planet!

The display you have just purchased carries the TCO Certified label.

This ensures that your display is designed, manufactured and tested according to some of the strictest quality and environmental requirements in the world. This makes for a high performance product, designed with the user in focus that also minimizes the impact on the climate and our natural environment.

TCO Certified is a third party verified program, where every product model is tested by an accredited impartial test laboratory. TCO

Certified represents one of the toughest certifications for displays worldwide.

Some of the Environmental features of the TCO

Certified for displays:

•

•

•

The brand owner demonstrates corporate social responsibility and has a certified environmental management system (EMAS or

ISO 14001)

Very low energy consumption both in on- and standby mode minimize climate impact

Restrictions on chlorinated and brominated flame retardants, plasticizers, plastics and heavy metals such as cadmium, mercury and lead

(RoHS compliance)

• Both product and product packaging is prepared for recycling

• The brand owner offers take-back options

The requirements can be downloaded from our web site. The requirements included in this label have been developed by TCO Development in co-operation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has been involved in influencing the development of IT equipment in a more userfriendly direction. Our labeling system started with displays in 1992 and is now requested by users and ITmanufacturers all over the world. About

50% of all displays worldwide are TCO certified.

For more information, please visit www.tcodevelopment.com

Some of the Usability features of the TCO

Certified for displays:

• Visual ergonomics for good image quality is tested to ensure top performance and reduce sight and strain problems. Important parameters are luminance, contrast, resolution, black level, gamma curve, colour and luminance uniformity and colour rendering

For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces.

23

6. Regulatory Information

EPEAT

(www.epeat.net)

“The EPEAT (Electronic Product

Environmental Assessment Tool) program evaluates computer desktops, laptops, and monitors based on 51 environmental criteria developed through an extensive stakeholder consensus process supported by US EPA.

EPEAT system helps purchasers in the public and private sectors evaluate, compare and select desktop computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to secure market recognition for efforts to reduce the environmental impact of its products.”

•

•

•

•

•

•

2005/32/EC (EuP Directive, EC No. 1275/2008 mplementing Directive for Standby and Off mode power consumption) and is produced by a manufacturing organization on ISO9000 level.

The product also comply with the following standards

ISO9241-307:2008 (Ergonomic requirement,

Analysis and compliance test methods for electronic visual displays)

GS EK1-2000:2009 (GS mark requirement)

prEN50279:1998 (Low Frequency Electric and

Magnetic fields for Visual Display)

MPR-II (MPR:1990:8/1990:10 Low Frequency

Electric and Magnetic fields)

TCO certified (Requirement for Environment

Labeling of Ergonomics, Energy, Ecology and

Emission, TCO: Swedish Confederation of

Professional Employees) for TCO versions

Benefits of EPEAT

Reduce use of primary materials

Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S requirement that all registered products meet

ENERGY STAR’s energy efficiency specifications, means that these products will consume less energy throughout their life.

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR® Partner, we have determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

CE Declaration of Conformity

This product is in conformity with the following standards

• EN60950-1:2006 (Safety requirement of

Information Technology Equipment)

•

•

EN55022:2006 (Radio Disturbance requirement of Information Technology

Equipment)

EN55024:1998+A1:2001+A2:2003 (Immunity

•

•

•

• requirement of Information Technology

Equipment)

EN61000-3-2:2006 (Limits for Harmonic

Current Emission)

EN61000-3-3:1995+A1:2001+A2:2005

(Limitation of Voltage Fluctuation and Flicker) following provisions of directives applicable

2006/95/EC (Low Voltage Directive)

2004/108/EC (EMC Directive)

Note

We recommend you switch off the monitor when it is not in use for a long time.

24

6. Regulatory Information

Federal Communications Commission (FCC)

Notice (U.S. Only)

FCC Declaration of Conformity

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined

•

•

•

• by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/

TV technician for help.

Declaration of Conformity for Products Marked with FCC Logo,

United States Only

This device complies with Part 15 of the FCC

Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device.

To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS

ALL REQUIREMENTS OF THE CANADIAN

INTERFERENCE-CAUSING EQUIPMENT

REGULATIONS.

25

6. Regulatory Information

Commission Federale de la Communication

(FCC Declaration)

•

•

•

•

Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues de façon à fourir une protection raisonnable contre les interférences nuisibles dans le cadre d'une installation résidentielle.

CET appareil produit, utilise et peut émettre des hyperfréquences qui, si l'appareil n'est pas installé et utilisé selon les consignes données, peuvent causer des interférences nuisibles aux communications radio.

Cependant, rien ne peut garantir l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce qui peut

être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes:

Réorienter ou déplacer l'antenne de réception.

Augmenter la distance entre l'équipement et le récepteur.

Brancher l'équipement sur un autre circuit que celui utilisé par le récepteur.

Demander l'aide du marchand ou d'un technicien chevronné en radio/télévision.

Toutes modifications n'ayant pas reçu l'approbation des services compétents en matière de conformité est susceptible d'interdire à l'utilisateur l'usage du présent

équipement.

N'utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE

B RESPECTE TOUTES LES EXIGENCES DU

REGLEMENT SUR LE MATERIEL BROUILLEUR

DU CANADA.

EN 55022 Compliance (Czech Republic Only)

26

6. Regulatory Information

Polish Center for Testing and Certification

Notice

North Europe (Nordic Countries) Information

The equipment should draw power from a socket with an attached protection circuit (a threeprong socket). All equipment that works together

(computer, monitor, printer, and so on) should have the same power supply source.

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE

OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU

STÄLLER DIN UTRUSTNING PÅPLATS.

The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.

Placering/Ventilation

ADVARSEL:

S Ø R G V E D P L A C E R I N G E N F O R , AT

NETLEDNINGENS STIK OG STIKKONTAKT ER

NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO

V O I D A A N TA R V I T TA E S S A H E L P O S T I

IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon

ADVARSEL:

NÅR DETTE UTSTYRET PLASSERES, MÅ

D U PA S S E P Å AT KO N TA K T E N E F O R

STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

27

6. Regulatory Information

Ergonomie Hinweis (nur Deutschland) China RoHS

Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor Schäden durch Röntgenstrahlen" festgelegten Vorschriften.

Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der

Inbetriebnahme hinweist, da die Vorschriften über die Bauart von Störstrahlern nach Anlage III ¤ 5

Abs. 4 der Röntgenverordnung erfüllt sind.

The People's Republic of China released a regulation called "Management Methods for

Controlling Pollution by Electronic Information

Products" or commonly referred to as China

RoHS. All products are produced and sold for

China market have to meet China RoHS request.

Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß durchgeführt werden.

2. nur original-Ersatzteile verwendet werden. eingebaut wird.

Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem

Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem

Zeichenkontrast wären die Folge).

Der arbeitsplatzbezogene Schalldruckpegel nach

DIN 45 635 beträgt 70dB (A) oder weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF

ACHTEN, DAß NETZSTECKER UND

NETZKABELANSCHLUß LEICHT

ZUGÄNGLICH SIND.

㩾অࠌشཚૻʳ

ڼ䰬兘ਐཚૻʻԼڣʼʿ䶣՗ॾஒ䣈঴խܶڶऱ

ڶ੅ڶ୭ढ凝ࢨցైڇإൄࠌشऱ㦕ٙՀլ

㢸䦡س؆इࢨડ䦣ʿʳ䶣՗ॾஒ䣈঴ش㡬ࠌش具

䶣՗ॾஒ䣈঴լ㢸㢑㩾ቼທګ䢘ૹۆ਩ࢨ㢑

ࠡԳߪΕʳ凗䣈ທګ䢘ૹ䮦୭ऱཚૻΗ

28 ljᑳᓗ⬉఼⬉ᄤѻકಲᬊ໘⧚ㅵ⧚ᴵ՟NJᦤ⼎ᗻ䇈ᯢ

Ўњ᳈དഄ݇⠅ঞֱᡸഄ⧗ˈᔧ⫼᠋ϡݡ䳔㽕ℸѻક៪ѻકᇓ

ੑ㒜ℶᯊˈ䇋䙉ᅜ೑ᆊᑳᓗ⬉఼⬉ᄤѻકಲᬊ໘⧚Ⳍ݇⊩ᕟ⊩

㾘ˈᇚ݊Ѹ㒭ᔧഄ݋᳝೑ᆊ䅸ৃⱘಲᬊ໘⧚䌘䋼ⱘॖଚ䖯㸠ಲ

ᬊ໘⧚DŽ

7. Customer care and warranty

7. Customer care and warranty

7.1 Philips' Flat Panel Monitors Pixel Defect

Policy

Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in flat panel monitors are sometimes unavoidable.

No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects:

One lit red, green or blue sub pixel

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.

When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Three adjacent lit sub pixels (one white pixel)

29

7. Customer care and warranty

Note

A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects.

BRIGHT DOT DEFECTS

1 lit subpixel

2 adjacent lit subpixels

3 adjacent lit subpixels (one white pixel)

Distance between two bright dot defects*

Total bright dot defects of all types

Pixel Defect Tolerances

In order to qualify for repair or replacement due to pixel defects during the warranty period, a

TFT monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.

ACCEPTABLE LEVEL

3

1

0

>15mm

3

BLACK DOT DEFECTS

1 dark subpixel

2 adjacent dark subpixels

3 adjacent dark subpixels

Distance between two black dot defects*

Total black dot defects of all types

TOTAL DOT DEFECTS

Total bright or black dot defects of all types

ACCEPTABLE LEVEL

5 or fewer

2 or fewer

0

>15mm

5 or fewer

ACCEPTABLE LEVEL

5 or fewer

Note

1 or 2 adjacent sub pixel defects = 1 dot defect

This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays)

30

7. Customer care and warranty

7.2 Customer Care & Warranty

Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer

Care Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

Austria

Belgium

Denmark

Finland

France

Germany

Greece

Ireland

Italy

Luxembourg

Netherlands

Norway

Poland

Portugal

Switzerland

Spain

Sweden

United Kingdom

ASC

Siemens I&S

E Care

A-novo

A-novo

A-novo

Siemens I&S

Allman Hellas

Invec Scotland

A-novo

E Care

E Care

A-novo

Zolter

Eatsa Spain

A-novo

Eatsa Spain

A-novo

Invec Scotland

Consumer care number

+43 0810 000206

+32 078 250851

+45 3525 8761

+358 09 2290 1908

+33 082161 1658

+49 01803 386 853

+30 00800 3122 1223

+353 01 601 1161

+39 840 320 041

+352 26 84 30 00

+31 0900 0400 063

+47 2270 8250

+48 0223491505

+351 2 1359 1440

+41 02 2310 2116

+34 902 888 785

+46 08 632 0016

+44 0207 949 0069

Price

€ 0.07

€ 0.06

Local call tariff

Local call tariff

€ 0.09

€ 0.09

Free of charge

Local call tariff

€ 0.08

Local call tariff

€ 0.10

Local call tariff

Local call tariff

Local call tariff

Local call tariff

€ 0.10

Local call tariff

Local call tariff

31

7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Belarus

Bulgaria

Croatia

Czech Rep. NA

Estonia NA

Hungary

NA

NA

Call center

NA

NA

NA

Latvia

Lithuania

Romania

Russia

Serbia &

Montenegro

Slovakia

Slovenia

Ukraine

Turkey

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

ASC

IBA

LAN Service

Renoprom

Asupport

FUJITSU

Serware

Profi Service

“ServiceNet LV” Ltd.

UAB "Servicenet"

Blue Ridge Intl.

CPS

CEEE Partners

Kim Tec d.o.o.

Datalan Service

PC H.and

Comel

Topaz-Service Company

Techpro

Consumer care number

+375 17 217 3386

+359 2 960 2360

+385 1 333 0974

800 100 697

+372 6519900

+36 1 2426331

+36 1 814 8080

+371 7460399

+370 7400088

+40 21 2101969

+7 (495) 645 6746 (for repair)

+7 (495) 645 3010 (for sales)

+381 11 20 70 684

+421 2 49207155

+386 1 530 08 24

+380 562320045

+38 044 245 73 31

+90 212 444 4 832

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Argentina

Brazil

Vermont 0800 3330 856

Vermont 0800-7254101

Contact Information for NORTH AMERICA:

Country

Canada

U.S.A.

Call center ASC

Supercom Supercom

TOS Teleplan

Contact Information for CHINA:

China

Consumer care number : 4008 800 008

Consumer care number

(800)479-6696

32

7. Customer care and warranty

Contact Information for APMEA region:

Country

Australia

Bangladesh

Cambodia

Hong Kong /

Macau

India

Indonesia

Israel

Malaysia

NA

NA

NA

Nepal NA

New Zealand NA

Pakistan NA

Philippines NA

Singapore

South Africa

South Korea

Sri Lanka

Taiwan

Thailand

United Arab

Emirates

Vietnam

NA

NA

NA

Call center

NA

NA

NA

NA

NA

NA

PCCW

Teleservices

Taiwan

NA

NA

NA

ASC Consumer care number

AGOS NETWORK PTY LTD 1300 360 386

Distributor: Computer Source

Ltd (warranty buy-out)

880-2-9141747, 9127592

880-2-8128848 / 52

Distributor: Neat Technology

Pte Ltd (Singapore) (warranty buy-out)

855-023-999992

Smart Pixels Technology Ltd.

REDINGTON INDIA LTD

PT. Gadingsari elektronika Prima

Hong Kong:Tel: +852 2619 9639

Macau:Tel: (853)-0800-987

Tel: 1 800 425 6396

SMS: PHILIPS to 56677

Tel: 62 21 75909053, 75909056,

7511530

Eastronics LTD

After Market Solutions (CE)

Sdn Bhd

1-800-567000

603 7953 3370

Distributor: Syakar Co. Ltd

(warranty buy-out)

Visual Group Ltd.

Philips Consumer Service

Sylvara Technologies Pty Ltd

PCS One Korea Ltd. no distributor and/or service provider currently

977-1-4222395

0800 657447

(9221) 2737411-16

Glee Electronics, Inc.

(02) 633-4533 to 34,

(02) 637-6559 to 60

Philips Electronics Singapore

Pte Ltd (Philips Consumer Care

Center)

(65) 6882 3999

086 0000 888

080-600-6600

FETEC.CO

0800-231-099

Axis Computer System Co., Ltd. (662) 934-5498

AL SHAHD COMPUTER L.L.C

00971 4 2276525

FPT Service Informatic

Company Ltd.

+84 8 38248007 Ho Chi Minh City

+84 5113.562666 Danang City

+84 5113.562666 Can tho Province

33

8. Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

AUTO button doesn't function

• The auto function is applicable only in VGA-

Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the

• power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power source immediately for safety

• Contact with Philips customer service representative immediately.

Imaging Problems

No Picture (Power LED is white blinking)

•

•

•

•

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Note

The Auto Function is not applicable in

DVI-Digital mode as it is not necessary.

Image is not centered

• Adjust the image position using the “Auto” function in OSD Main Controls.

• Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Screen says

Vertical flicker appears

•

•

•

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

•

•

Adjust the image using the “Auto” function in

OSD Main Controls.

Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

34

8. Troubleshooting & FAQs

Horizontal flicker appears Green, red, blue, dark, and white dots appears on the screen

• The remaining dots are normal characteristic of the liquid crystal used in today’s technology,

Please refer the pixel policy for more detail.

•

•

Adjust the image using the “Auto” function in

OSD Main Controls.

Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

The "power on" light is too strong and is disturbing

• You can adjust “power on” light using the power LED Setup in OSD main Controls.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on

On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

• Uninterrupted display of still or static images over an extended period may cause " burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In

•

• most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

Always activate a moving screen saver program when you leave your monitor unattended.

Always activate a periodic screen refresh

• application if your monitor will display unchanging static content.

Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

• Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

For further assistance, refer to the Consumer

Information Centers list and contact Philips customer service representative.

35

8. Troubleshooting & FAQs

8.2 SmartControl Lite FAQs

Ans.: Restart your PC and see if SmartControl

Lite can work. Otherwise, you will need to remove and re-install SmartControl Lite to ensure proper driver is installed.

Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do?

visit Philips website and check if an updated

SmartControl Lite driver is available.

Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do?

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl

Lite and re-install it once more.

•

•

•

Ans.: If the following actions were executed, the

• monitor driver may need to be re-installed.

Changed video graphic adapter to another one

Updated video driver

Activities on OS, such as service pack or patch

Run Windows Update and updated monitor

• and/or video driver

Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on

Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under

Monitor, then you need to re-install. Simply remove SmartControl Lite and re-install it.

Q5. I forgot my PIN for Theft Deterrence

Function. What can I do?

Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it.

In case the PIN number is forgotten,

Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

36

8. Troubleshooting & FAQs

8.3 General FAQs Q3: What are the .inf and .icm files on the CD-

ROM? How do I install the drivers (.inf and

.icm)?

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this minitor:

•

1366x768 @60Hz.

Unplug all cables, then connect your PC to the

• monitor that you used previously.

In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel

Window, select the Display icon. Inside the

•

•

•

•

DisplayControl Panel, select the 'Settings' tab.

Under the setting tab, in box labeled 'desktop area', move the sidebar to 1366x768 pixels.

Open 'Advanced Properties' and set the

Refresh Rate to 60Hz, then click OK.

Restart your computer and repeat step

2 and 3 to verify that your PC is set at

1366x768@60Hz.

Shut down your computer, disconnect your old monitor and reconnect your Philips monitor.

Turn on your monitor and then turn on your

PC.

Q2: What is the recommended refresh rate for monitor?

Ans.: These are the driver files for your monitor.

Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be installed automatically.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver and monitor together determine the available resolutions.

You can select the desired resolution under

Windows ® Control Panel with the "Display properties".

Q5: What if I get lost when I am making monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory settings.

Q6: Is the monitor screen resistant to scratches?

Ans.: Recommended refresh rate in monitors is

60Hz. In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects.

When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.

37

8. Troubleshooting & FAQs

Q7: How should I clean the monitor surface?

Q10: Are Philips monitors Plug-and- Play?

Ans.: For normal cleaning, use a clean, soft cloth.

For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 7/Vista/XP/NT,

Mac OSX, Linux

Q8: Can I change the color setting of my monitor?

Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in monitor panels?

Ans.: Yes, you can change your color setting through OSD control as the following

•

• procedures,

Press "OK" to show the OSD (On Screen

Display) menu

Press "Down Arrow" to select the option

"Color" then press "OK" to enter color setting, there are three settings as below.

1.

2.

3.

Color Temperature; The 2 settings are

6500K, and 9300K. sRGB; this is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc)

User Define; the user can choose his/her preference color setting by adjusting red, green blue color.

Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended.

Always activate a periodic screen refresh application if your monitor will display unchanging static content.

Warning

Severe"burn-in" or "after-image" or"ghost image" symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Note:

A measurement of the color of light radiated by an object while it is being heated.

This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue.

Neutral temperature is white, at 6504K.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: Your monitor works best at its native resolution of 1366x768@60Hz. For best display please use this resolution.

Q9: Can I connect my monitor to any PC, workstation or Mac?

Ans.: Yes. All Philips monitors are fully compatible with standard PCs, Macs and workstations.

You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.

38

2011 © Koninklijke Philips Electronics N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trade marks of

Koninklijke Philips Electronics N.V. and are used under license from

Koninklijke Philips Electronics N.V.

Specifications are subject to change without notice.

M3197E1Q