Cisco TelePresence Video Systems

Cisco TelePresence Video Systems
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
1
Knowledge base
•
•
•
•
•
•
•
EX Series
Profile Series
Quick Set Series
Codec C Series
MXP Endpoints
MX Series
IP Video Phone E20
MARCH 2012
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Knowledge Base
Contents
Introduction
C Series
SX20
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
MX Series
EX Series
MXP Series
E20
All products
Table of Contents
Q&A
2
Appendix
Intellectual property rights
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS
Introduction.........................................................................3
MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE
User documentation.............................................................4
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
Software...............................................................................4
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION
The articles in his Knowledge Base give advice on
installation, interoperability, configuration, firewalls, and
many other frequently asked questions.
Cisco contact.......................................................................4
Our main objective is to address your goals and needs.
Please let us know how well we succeeded!
Questions by product series................................................5
OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING
Cisco TelePresence C Series questions...............................6
PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU
ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
Cisco TelePresence SX20 questions....................................8
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The user documentation can be found on
http://www.cisco.com/go/telepresence/docs.
Cisco TelePresence MX Series questions............................9
The Cisco implementation of TCP header compression is an adaptation of a
Cisco TelePresence EX Series questions...........................10
program developed by the University of California, Berkeley (UCB) as part of UCB’s
Cisco TelePresence MXP endpoints questions..................11
public domain version of the UNIX operating system. All rights reserved. Copyright
Cisco IP Video Phone E20 questions.................................12
All questions in this knowledge base..................................13
How to use this guide
The top menu bar, the entries in the Table of Contents, and
the entries in the question lists are all hyperlinks. You can
click on them to go to the topic.
Questions and answers.....................................................17
© 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT
FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
Appendix...........................................................................66
User documentation on the Cisco web site........................67
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR
TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT,
SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF
THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its
affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be
found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the
property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are
not intended to be actual addresses and phone numbers. Any examples, command
display output, network topology diagrams, and other figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses
or phone numbers in illustrative content is unintentional and coincidental.
TANDBERG is now a part of Cisco. TANDBERG® is a registered trademark
belonging to Tandberg ASA.
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
3
Chapter 1
Introduction
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
Several small articles related to the Cisco TelePresence
products listed below are gathered in this Knowledge Base
document. Most of the articles are in question-answer form
and cover installation, interoperability, configuration, firewalls,
and many other frequently asked questions.
For complete user guides for the products, please visit the
web pages as described to the right.
Cisco TelePresence products covered in this guide
• EX Series:
MX Series
EX Series
MXP Series
E20
All products
Q&A
4
Appendix
User documentation
Cisco contact
For all our products we have several guides suitable for
various user groups.
On our web site you can find an overview of the worldwide
Cisco contacts.
You can download all the user guides for the Cisco
TelePresence products from the Cisco web site,
http://www.cisco.com/go/telepresence/docs
Go to: http://www.cisco.com/web/siteassets/contacts
Guidelines how to find the documentation on the Cisco web
site are included in the User documentation on the Cisco
web site appendix.
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
• EX90
• EX60
• Profile Series using Codec C Series:
• Profile 42”
• Profile 52”
• Profile 52” Dual
Software
You can download the software for your product from the
Cisco web site, go to:
http://www.cisco.com/cisco/software/navigator.html
• Profile 55”­
• Profile 55”­Dual
• Profile 65”
• Profile 65” Dual
• Quick Set Series
• SX20 Quick Set
• Quick Set C20
• Codec C Series:
• Codec C40
• Codec C60
• Codec C90
• MX Series
• MX200
• MX300
• MXP Endpoints
• IP Video Phone E20
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
5
Chapter 2
Questions by product series
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
6
Appendix
Cisco TelePresence C Series questions
The knowledge base articles which are relevant for Cisco TelePresence products based on the
Codec C Series, are listed below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby
mode?
302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1
on my Cisco TelePresence System Codec?
303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the
monitor), why?
307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System
Codec to the monitor?
308: What is the maximum length of the cable between the Cisco TelePresence System Codec and
the camera when using HD-SDI?
309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards
compatible with the MXP platform?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence
System Codec, but I am unable to control it. Why?
333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90
using component video, now I'm not able to get any video when I activate this source. Why?
336: Where can I find more information on the different settings in the 'Advanced configuration' menu
of my Cisco TelePresence System Codec?
337: How do I upgrade the software on the Cisco TelePresence System Codec?
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco
TelePresence SX20 Quick Set API commands?
362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?
311: How do I enable HTTPS on my Cisco TelePresence video system?
312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence
System Codec?
313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not
supported by the monitor, how do I revert this?
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default
dial protocol?
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
526: What do the LEDS on the Cisco TelePresence video systems mean?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence
video systems?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence
System Codec. Why?
535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?
319: My monitor displays the image from the Cisco TelePresence System Codec outside of the
monitor frame, why?
546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote
control or keypad?
545: How do I call someone on a different IP network?
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?
558: How do I record my video calls?
321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why?
560: Where should I place the microphones in a video room?
324: Why does the System information display 1920*1088 pixels when I am placing a call using
1080p on the Cisco TelePresence System Codec?
561: How should the video room layout and lighting be?
325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my
monitor using HDMI, why?
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence
System Codec, why?
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System
Codec and encryption 'Auto' on the MXP platform?
630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is
displayed on the screen, why?
631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,
C40, SX20 or EX90, nothing is displayed on the screen, why?
662: What should I do before contacting TAC?
668: Which endpoints use the Cisco TelePresence Touch controller?
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which
endpoints have it as an option?
330: How do I install the MultiSite option key?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
607: Can I use a T1 with a Cisco TelePresence MCU?
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
7
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio
on the Touch controller?
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over
LAN?
672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting
directly to the secondary Ethernet port of the codec?
673: Are there any requirements or limitations on the length of the ethernet cable when connecting
the Cisco TelePresence Touch controller to a codec?
674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and
C Series?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce
video system?
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same
time?
688: How can I use a dedicated monitor for showing presentations only?
689: How do I select which monitor output is primary and which is secondary?
692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system?
693: How do I pan and tilt a PrecisionHD camera?
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls
when I´m already in a call?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
Return
Forward
www.cisco.com
Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
8
Appendix
Cisco TelePresence SX20 questions
The knowledge base articles which are relevant for Cisco TelePresence products based on the
SX20 Quick Set, are listed below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby
mode?
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco
TelePresence SX20 Quick Set API commands?
302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1
on my Cisco TelePresence System Codec?
362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?
303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the
monitor), why?
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System
Codec to the monitor?
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?
526: What do the LEDS on the Cisco TelePresence video systems mean?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform?
311: How do I enable HTTPS on my Cisco TelePresence video system?
312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence
System Codec?
313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not
supported by the monitor, how do I revert this?
530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence
video systems?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
545: How do I call someone on a different IP network?
546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote
control or keypad?
558: How do I record my video calls?
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default
dial protocol?
560: Where should I place the microphones in a video room?
318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence
System Codec. Why?
631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,
C40, SX20 or EX90, nothing is displayed on the screen, why?
319: My monitor displays the image from the Cisco TelePresence System Codec outside of the
monitor frame, why?
561: How should the video room layout and lighting be?
668: Which endpoints use the Cisco TelePresence Touch controller?
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?
321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why?
324: Why does the System information display 1920*1088 pixels when I am placing a call using
1080p on the Cisco TelePresence System Codec?
325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my
monitor using HDMI, why?
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence
System Codec, why?
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System
Codec and encryption 'Auto' on the MXP platform?
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which
endpoints have it as an option?
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio
on the Touch controller?
673: Are there any requirements or limitations on the length of the ethernet cable when connecting
the Cisco TelePresence Touch controller to a codec?
674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and
C Series?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce
video system?
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same
time?
330: How do I install the MultiSite option key?
688: How can I use a dedicated monitor for showing presentations only?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
689: How do I select which monitor output is primary and which is secondary?
336: Where can I find more information on the different settings in the 'Advanced configuration' menu
of my Cisco TelePresence System Codec?
693: How do I pan and tilt a PrecisionHD camera?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
Return
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls
when I´m already in a call?
Forward
www.cisco.com
Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
9
Appendix
Cisco TelePresence MX Series questions
The knowledge base articles which are relevant for Cisco TelePresence products in the MX
Series, are listed below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
311: How do I enable HTTPS on my Cisco TelePresence video system?
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default
dial protocol?
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and
EX90 main screen be reflected on the Touch controller?
622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?
623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?
324: Why does the System information display 1920*1088 pixels when I am placing a call using
1080p on the Cisco TelePresence System Codec?
625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence
System Codec, why?
627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System
Codec and encryption 'Auto' on the MXP platform?
626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?
628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?
664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical
zooms?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
336: Where can I find more information on the different settings in the 'Advanced configuration' menu
of my Cisco TelePresence System Codec?
337: How do I upgrade the software on the Cisco TelePresence System Codec?
362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?
526: What do the LEDS on the Cisco TelePresence video systems mean?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
545: How do I call someone on a different IP network?
665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?
666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?
667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the
desktop is not displayed on the screen. Why?
668: Which endpoints use the Cisco TelePresence Touch controller?
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which
endpoints have it as an option?
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio
on the Touch controller?
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over
LAN?
673: Are there any requirements or limitations on the length of the ethernet cable when connecting
the Cisco TelePresence Touch controller to a codec?
558: How do I record my video calls?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce
video system?
560: Where should I place the microphones in a video room?
561: How should the video room layout and lighting be?
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same
time?
612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco
TelePresence endpoints?
615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?
616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60
and EX90?
617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent
large scale provisioning?
678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco
TelePresence MX200, MX300 or EX60
689: How do I select which monitor output is primary and which is secondary?
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls
when I´m already in a call?
618: Do MX200, MX300, EX60 and EX90 support multiple languages?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
Return
Forward
www.cisco.com
Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
10
Appendix
Cisco TelePresence EX Series questions
The knowledge base articles which are relevant for the Cisco TelePresence EX Series product
range, are listed below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
311: How do I enable HTTPS on my Cisco TelePresence video system?
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default
dial protocol?
617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent
large scale provisioning?
618: Do MX200, MX300, EX60 and EX90 support multiple languages?
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?
619: Can the Cisco TelePresence EX90 be wall mounted?
324: Why does the System information display 1920*1088 pixels when I am placing a call using
1080p on the Cisco TelePresence System Codec?
620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source?
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence
System Codec, why?
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System
Codec and encryption 'Auto' on the MXP platform?
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and
EX90 main screen be reflected on the Touch controller?
622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?
623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?
624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco
TelePresence EX90?
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
330: How do I install the MultiSite option key?
625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?
337: How do I upgrade the software on the Cisco TelePresence System Codec?
627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?
362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?
526: What do the LEDS on the Cisco TelePresence video systems mean?
628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?
631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,
C40, SX20 or EX90, nothing is displayed on the screen, why?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why?
530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems?
664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical
zooms?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?
545: How do I call someone on a different IP network?
666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?
558: How do I record my video calls?
667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the
desktop is not displayed on the screen. Why?
561: How should the video room layout and lighting be?
609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is
not displayed on the screen. Why?
610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input?
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which
endpoints have it as an option?
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio
on the Touch controller?
611: Can I run MultiSite on the Cisco TelePresence EX90?
612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco
TelePresence endpoints?
674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and
C Series?
613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce
video system?
614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller
background?
615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?
616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60
and EX90?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
668: Which endpoints use the Cisco TelePresence Touch controller?
Return
678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco
TelePresence MX200, MX300 or EX60
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls
when I´m already in a call?
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Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
11
Appendix
Cisco TelePresence MXP endpoints questions
The knowledge base articles which are relevant for the Cisco TelePresence MXP endpoints, are
listed below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
545: How do I call someone on a different IP network?
605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint?
546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote
control or keypad?
608: Where can I find descriptions of the Cisco TelePresence System MXP API commands?
662: What should I do before contacting TAC?
548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint?
549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor?
550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint?
551: How do I check or change the bandwidth I am calling with on my MXP endpoint?
553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint?
554: How do I stop inbound calls from coming in?
556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?
557: How do I forward video callers from my endpoint to my cell phone or voicemail?
558: How do I record my video calls?
560: Where should I place the microphones in a video room?
561: How should the video room layout and lighting be?
562: How do I change the picture layout using the remote control?
563: How can I add multiple participants to a single video call using my Cisco TelePresence System
MXP endpoint?
564: How do I control the camera on the other end of the call (Far End Camera Control) using my
Cisco TelePresence System MXP endpoint?
565: How do I redial a call on a Cisco TelePresence System MXP endpoint?
567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint?
568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP
endpoint?
569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?
598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings?
599: How do I configure NAT on Cisco TelePresence System MXP endpoints?
600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System
Profile 6000/3000MXP?
601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint?
602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP
endpoints?
603: How do I reset a Cisco TelePresence System MXP endpoint to default settings?
604: How do I reset the menu password on a Cisco TelePresence System MXP system?
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12
Appendix
Cisco IP Video Phone E20 questions
The knowledge base articles which are relevant for the Cisco IP Video Phone E20 are listed
below. The article number is used as a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Some of these articles apply to multiple product series.
389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why?
420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with?
390: How do I upload new software on the Cisco IP Video Phone E20?
421: Can I connect a wired headset to the Cisco IP Video Phone E20?
391: How do I get phone books on my Cisco IP Video Phone E20?
422: Does the Cisco IP Video Phone E20 have Bluetooth support?
392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet?
423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)?
393: What are the default username and password for the Cisco IP Video?
424: Does the Cisco IP Video Phone E20 have a web management interface?
394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why?
425: What languages are supported in the Cisco IP Video Phone E20 user interface?
395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings.
What should I do?
432: How can I resend username and password from Cisco TelePresence Management Suite
(Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20?
396: How do I restore the system configuration on the Cisco IP Video Phone E20?
545: How do I call someone on a different IP network?
397: Are there any keypad shortcuts on the Cisco IP Video Phone E20?
546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote
control or keypad?
398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony system?
399: How do I set the correct time zone on the Cisco IP Video Phone E20?
558: How do I record my video calls?
561: How should the video room layout and lighting be?
400: How do I back up the system configuration of the Cisco IP Video Phone E20?
580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication?
401: Does the Cisco IP Video Phone E20 support H.323?
581: Does the Cisco IP Video Phone E20 have an auto answer feature?
402: Which video standards does the Cisco IP Video Phone E20 support?
582: How do I reject all incoming calls on my Cisco IP Video Phone E20?
404: Can I run MultiSite on the Cisco IP Video Phone E20?
583: What is the maximum call rate the Cisco IP Video Phone E20 supports?
405: Is the Cisco IP Video Phone E20 a portable system?
584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20?
406: Is the Cisco IP Video Phone E20 a wireless system?
585: Does the Cisco IP Video Phone E20 have support for soft buttons?
407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints?
586: Can I use the Cisco IP Video Phone E20 as a picture frame?
408: Is the Cisco IP Video Phone E20 based on industry standards?
409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone
E20?
587: Does the Cisco IP Video Phone E20 have a setup wizard?
410: Can the handset be removed from the Cisco IP Video Phone E20 unit?
589: Does the Cisco IP Video Phone E20 have support for multiple lines?
411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)?
590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning?
412: Does the Cisco IP Video Phone E20 have support for IPv6?
591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?
588: Does the Cisco IP Video Phone E20 have support for BroadSoft?
413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20?
414: Does the Cisco IP Video Phone E20 have DTMF support?
415: Which audio standards does the Cisco IP Video Phone E20 support?
416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad?
417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do?
418: How come my Cisco IP Video Phone E20 works even though it lists No LAN?
419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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C Series
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13
Appendix
All questions in this knowledge base
All the questions gathered in this knowledge base are listed below. The article number is used as
a reference only.
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click
the question to go to the relevant article in Chapter 3, Questions and answers.
Many of these articles apply to multiple product series.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby
mode?
302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1
on my Cisco TelePresence System Codec?
303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the
monitor), why?
307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System
Codec to the monitor?
308: What is the maximum length of the cable between the Cisco TelePresence System Codec and
the camera when using HD-SDI?
309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards
compatible with the MXP platform?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence
System Codec, but I am unable to control it. Why?
333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90
using component video, now I'm not able to get any video when I activate this source. Why?
336: Where can I find more information on the different settings in the 'Advanced configuration' menu
of my Cisco TelePresence System Codec?
337: How do I upgrade the software on the Cisco TelePresence System Codec?
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco
TelePresence SX20 Quick Set API commands?
362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?
311: How do I enable HTTPS on my Cisco TelePresence video system?
312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence
System Codec?
389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why?
390: How do I upload new software on the Cisco IP Video Phone E20?
313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not
supported by the monitor, how do I revert this?
391: How do I get phone books on my Cisco IP Video Phone E20?
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default
dial protocol?
393: What are the default username and password for the Cisco IP Video?
318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence
System Codec. Why?
395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings.
What should I do?
319: My monitor displays the image from the Cisco TelePresence System Codec outside of the
monitor frame, why?
396: How do I restore the system configuration on the Cisco IP Video Phone E20?
392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet?
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?
394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why?
397: Are there any keypad shortcuts on the Cisco IP Video Phone E20?
321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why?
398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony system?
324: Why does the System information display 1920*1088 pixels when I am placing a call using
1080p on the Cisco TelePresence System Codec?
399: How do I set the correct time zone on the Cisco IP Video Phone E20?
325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my
monitor using HDMI, why?
401: Does the Cisco IP Video Phone E20 support H.323?
400: How do I back up the system configuration of the Cisco IP Video Phone E20?
402: Which video standards does the Cisco IP Video Phone E20 support?
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco T
elePresence System Codec, why?
404: Can I run MultiSite on the Cisco IP Video Phone E20?
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System
Codec and encryption 'Auto' on the MXP platform?
406: Is the Cisco IP Video Phone E20 a wireless system?
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints?
330: How do I install the MultiSite option key?
408: Is the Cisco IP Video Phone E20 based on industry standards?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
405: Is the Cisco IP Video Phone E20 a portable system?
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C Series
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MX Series
EX Series
MXP Series
E20
All products
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14
Appendix
409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20?
510: Which approvals apply to the PrecisionHD USB camera?
410: Can the handset be removed from the Cisco IP Video Phone E20 unit?
511: What are the minimum system requirements needed to use the PrecisionHD USB camera?
411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)?
516: Can I use the PrecisionHD USB camera with Windows 7?
412: Does the Cisco IP Video Phone E20 have support for IPv6?
517: How do I upgrade my PrecisionHD USB Camera?
413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20?
519: What resolutions does the PrecisionHD USB Camera support?
414: Does the Cisco IP Video Phone E20 have DTMF support?
522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is
connected to the docking station?
415: Which audio standards does the Cisco IP Video Phone E20 support?
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad?
526: What do the LEDS on the Cisco TelePresence video systems mean?
417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
418: How come my Cisco IP Video Phone E20 works even though it lists No LAN?
419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing?
420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with?
530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence
video systems?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
421: Can I connect a wired headset to the Cisco IP Video Phone E20?
535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?
422: Does the Cisco IP Video Phone E20 have Bluetooth support?
537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera?
423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)?
542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB
Camera on Windows 7?
424: Does the Cisco IP Video Phone E20 have a web management interface?
425: What languages are supported in the Cisco IP Video Phone E20 user interface?
432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco
TMS) to provisioned users of Movi and Cisco IP Video Phone E20?
445: How do I configure a T3 system to use a particular Telepresence Server?
545: How do I call someone on a different IP network?
546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote
control or keypad?
548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint?
490: How do I know that the PrecisionHD USB camera is successfully connected to the PC?
549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor?
491: Why isn't the PrecisionHD USB camera connecting with the PC?
550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint?
492: What frame rate is supported by the PrecisionHD USB camera?
551: How do I check or change the bandwidth I am calling with on my MXP endpoint?
493: Do I need to install specific drivers for my PrecisionHD USB camera?
553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint?
494: Which applications can I use with the PrecisionHD USB camera?
554: How do I stop inbound calls from coming in?
495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera?
556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?
496: Do I need to use an external microphone with the PrecisionHD USB camera?
557: How do I forward video callers from my endpoint to my cell phone or voicemail?
497: Why can't I see the PrecisionHD USB camera in Windows Explorer?
558: How do I record my video calls?
498: Can I use the PrecisionHD USB camera with Skype?
499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live
Messenger?
500: How do I select the PrecisionHD USB camera in Skype?
560: Where should I place the microphones in a video room?
561: How should the video room layout and lighting be?
562: How do I change the picture layout using the remote control?
563: How can I add multiple participants to a single video call using my Cisco TelePresence System
MXP endpoint?
501: Can I use the PrecisionHD USB camera with a USB hub?
503: How do I use the privacy cover on the PrecisionHD USB Camera?
504: What do the PrecisionHD USB camera LEDs mean?
564: How do I control the camera on the other end of the call (Far End Camera Control) using my
Cisco TelePresence System MXP endpoint?
505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port?
565: How do I redial a call on a Cisco TelePresence System MXP endpoint?
506: What are the salient features of the PrecisionHD USB camera?
567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint?
507: How do I check that my system has recognized the PrecisionHD USB camera?
568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint?
509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer?
569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?
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C Series
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15
Appendix
576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence
PrecisionHD USB Camera?
618: Do MX200, MX300, EX60 and EX90 support multiple languages?
580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication?
620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source?
581: Does the Cisco IP Video Phone E20 have an auto answer feature?
619: Can the Cisco TelePresence EX90 be wall mounted?
582: How do I reject all incoming calls on my Cisco IP Video Phone E20?
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and
EX90 main screen be reflected on the Touch controller?
583: What is the maximum call rate the Cisco IP Video Phone E20 supports?
622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?
584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20?
623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?
585: Does the Cisco IP Video Phone E20 have support for soft buttons?
624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco
TelePresence EX90?
586: Can I use the Cisco IP Video Phone E20 as a picture frame?
625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?
587: Does the Cisco IP Video Phone E20 have a setup wizard?
626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?
588: Does the Cisco IP Video Phone E20 have support for BroadSoft?
627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?
589: Does the Cisco IP Video Phone E20 have support for multiple lines?
590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning?
591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?
598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings?
599: How do I configure NAT on Cisco TelePresence System MXP endpoints?
600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System
Profile 6000/3000MXP?
628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?
630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is
displayed on the screen, why?
631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,
C40, SX20 or EX90, nothing is displayed on the screen, why?
643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why?
653: Can I use the PrecisionHD USB with OS X?
601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint?
602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP
endpoints?
603: How do I reset a Cisco TelePresence System MXP endpoint to default settings?
654: Can I use the PrecisionHD USB with Linux?
662: What should I do before contacting TAC?
663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it?
664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical
zooms?
604: How do I reset the menu password on a Cisco TelePresence System MXP system?
605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint?
665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?
607: Can I use a T1 with a Cisco TelePresence MCU?
666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?
608: Where can I find descriptions of the Cisco TelePresence System MXP API commands?
609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is
not displayed on the screen. Why?
610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input?
667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the
desktop is not displayed on the screen. Why?
668: Which endpoints use the Cisco TelePresence Touch controller?
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which
endpoints have it as an option?
611: Can I run MultiSite on the Cisco TelePresence EX90?
612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco
TelePresence endpoints?
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio
on the Touch controller?
613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom?
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over
LAN?
614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller
background?
615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?
672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting
directly to the secondary Ethernet port of the codec?
616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60
and EX90?
673: Are there any requirements or limitations on the length of the ethernet cable when connecting
the Cisco TelePresence Touch controller to a codec?
617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent
large scale provisioning?
674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and
C Series?
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Appendix
16
675: Does the Cisco TelePresence Touch controller come in a wall mount version?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce
video system?
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same
time?
678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco
TelePresence MX200, MX300 or EX60
688: How can I use a dedicated monitor for showing presentations only?
689: How do I select which monitor output is primary and which is secondary?
692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system?
693: How do I pan and tilt a PrecisionHD camera?
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls
when I´m already in a call?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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17
Chapter 3
Questions and answers
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18
Appendix
Related questions:
313: I changed the video output on the Cisco TelePresence System Codec to a new
resolution not supported by the monitor, how do I revert this?
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into
standby mode?
When a Cisco TelePresence Codec goes to standby, all monitor outputs are disabled.
Some consumer monitors do however not go into standby if they receive no video on the
HDMI input. In the newer releases TC4.2 and higher Cisco TelePresence has implemented
CEC (Consumer Electronics Control). This allows the codec to signal standby to a monitor.
303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed
on the monitor), why?
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Check the monitor
Check to make sure that the monitor is on and connected to the codec
Check the camera cable
Check to make sure you have not plugged the RJ45 end of the camera cable into the
Ethernet port of the camera.
302: How do I change my On Screen Display (OSD) to be displayed on a different output
than HDMI 1 on my Cisco TelePresence System Codec?
yy Cisco TelePresence PrecisionHD 1080p camera: The RJ45 end of the camera
cable should go to the connector marked Codec Control In.
yy Cisco TelePresence PrecisionHD camera: The RJ45 end of the camera cable should
go to the connector marked HD Video Out Codec.
Configuring the OSD output from the menu on screen
You can change this in the GUI through the administrator settings. From the Home menu
select Settings > Administrator settings > Advanced configuration > Video > OSD and
set Output to the relevant video output.
Applies to the following products:
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Configuring the OSD output using an API command
You can use an API command to set the OSD output to the relevant video output. Log in
as Admin using SSH (secure shell) and execute the command:
xConfiguration Video OSD Output: <1-4>
307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence
System Codec to the monitor?
Configuring the OSD output using the remote control
You can use a special sequence on the remote control.
The HDMI cable going from the Cisco TelePresence System Codec to the monitor can
be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer
extensions are possible using HDMI/DVI extenders.
Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where
X = the video output where you want to display the OSD.
yy
yy
yy
yy
X
X
X
X
=
=
=
=
1
2
3
4
for
for
for
for
HDMI 1
DVI 2 (HDMI 2 for C20)
HDMI 3
DVI 4
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
In addition to changing the OSD output it also resets the output to default resolution, which
is XGA for DVI and 720p for HDMI.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
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Q&A
19
Appendix
311: How do I enable HTTPS on my Cisco TelePresence video system?
308: What is the maximum length of the cable between the Cisco TelePresence System
Codec and the camera when using HD-SDI?
From TC2.0.0 and above the system auto-generates a self-signed HTTPS certificate.
The system must have a name set on it in order for this to work. This enables you to use
HTTPS without any configuration. You can still upload your own certificate by following the
below steps.
HD-SDI supports up to 100 meters/330 feet cable length.
Applies to the following products:
yy Cisco TelePresence Codec C90
You have to upload a certificate in PEM format. This can be done using the web interface
of the Cisco TelePresence System Codec:
1. Open a web browser and enter the IP address or DNS name to connect to the
Cisco TelePresence System Codec by HTTP.
2. Select the Upload certificates tab
3. Click Browse... and locate the certificate files (.PEM)
4. Type in the Passphrase (optional)
5. Click the Upload button to start the certificate installation.
309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards
compatible with the MXP platform?
The API of the Cisco TelePresence System Codec is XML-based and you can find a lot of
similarities. However, it is not compatible with the MXP range.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
312: Are there any shortcuts for displaying the System Information screen of the Cisco
TelePresence System Codec?
Open the Home menu and press the right-most function key on the remote control.
In the upper part of the Remote Control TRC5 you can see five function keys.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Related questions:
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
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You can use a special sequence on the remote control.
1
2
3
4
for
for
for
for
On the Touch controller, enter More > settings menu and go to Administrator settings >
Call Settings.
HDMI 1
DVI 2 (HDMI 2 for C20)
HDMI 3
DVI 4
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
In addition to change the OSD output it also resets the output to default resolution, which
is XGA for DVI and 720p for HDMI.
Configuring the OSD output using an API command
You can use an API command to set the OSD output to the relevant video output.
Log in as Admin using SSH (secure shell) and execute the command:
xConfiguration Video OSD Output: <1-4>
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
318: My Pioneer plasma monitor does not display the image correctly from my Cisco
TelePresence System Codec. Why?
Some of the Pioneer monitors must be set to PC mode to display the image correctly.
Consult the Pioneer monitors user manual for further information.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Related questions:
302: How do I change my On Screen Display (OSD) to be displayed on a different output
than HDMI 1 on my Cisco TelePresence System Codec?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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20
Appendix
To see the default dial protocol options, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Conference 1 > DefaultCall > Protocol.
Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where
X = the video output where you want to display the OSD.
=
=
=
=
Q&A
In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: sip:tandberg@
cisco.com
Configuring the OSD output using the remote control
X
X
X
X
All products
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the
default dial protocol?
313: I changed the video output on the Cisco TelePresence System Codec to a new
resolution not supported by the monitor, how do I revert this?
yy
yy
yy
yy
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319: My monitor displays the image from the Cisco TelePresence System Codec outside of
the monitor frame, why?
All products
Q&A
21
Appendix
321: I lost some of my settings after I powered down the Cisco TelePresence System
Codec. Why?
The Cisco TelePresence System Codec uses some time to synchronize the current
configuration with the stored startup configuration. Do not restart the Cisco TelePresence
System Codec using the power button immediately after a recent configuration change.
Wait at least one minute before powering down the system using the power switch.
Most monitors overscan TV resolutions such as 720p and 1080p.
To fix this, you must go into the monitor's menu system and find the setting to avoid this.
Different monitors uses different terms but you should look for something like: Just Scan,
Pixel by Pixel or Underscan.
Note: It is recommended to reboot the system from the menu on screen. To do this, open
the Home menu and go to Settings > Restart. This also synchronizes the configurations
ensuring no data is lost.
Some monitors only have this option for the native resolution of the display, therefore if you
can't find it, go to the Cisco TelePresence System Codec administrator settings menu and
change the video output resolution and try again. To set the resolution for the video output
HDMI 1, open the Home menu and go to Settings > Administrator settings > Advanced
configuration > Video > Output > HDMI 1 (or 3) and set the Resolution.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Some monitors do not have this setting at all. Then you can use the VGA input of the
monitor and select a PC resolution from the administrator settings menu. Set video output
resolution to 1024*768 (XGA), 1280*1024 (SXGA) or 1360*768 (WXGA) (only applicable
for the C60 and C90). To set the resolution for the video output DVI 2, open the Home
menu and go to Settings > Administrator settings > Advanced configuration > Video >
Output > DVI 2 (or 4) and set the Resolution.
324: Why does the System information display 1920*1088 pixels when I am placing a call
using 1080p on the Cisco TelePresence System Codec?
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
1080p is 1920*1080 pixels. However to be able to code the image, the resolution must
be dividable by 16. The picture is divided into macro blocks of 16*16 pixels when coded,
hence you receive a resolution of 1920*1088 instead of 1920*1080.
Note: The codec adds 8 black lines at the bottom of the coded image. These lines are
removed again at the far end side. No scaling is done to accomplish this.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence
System Codec?
From software version TC4.0 you can generate a snapshot of the current video input by
accessing the Codec web page and navigate to the Snapshot page. The web snapshot
must be enabled first. The API command for websnapshots is xConfiguration Video AllowWebSnapshots: On/Off. It can only be enabled from OSD or the Cisco Touch controller (for
security/privacy reasons).
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
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22
Appendix
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence
System Codec and encryption 'Auto' on the MXP platform?
325: I cannot get any audio from the Cisco TelePresence System Codec when it is
connected to my monitor using HDMI, why?
The difference is in MultiSite calls.
Check whether the video output resolution for HDMI 1 is set to 800×600 or 1900×1200.
Due to an issue with these two resolutions we are running them in DVI mode (DVI over
HDMI), and the DVI mode does not support audio. To check or change the video output
resolution, open the Home menu and go to Settings > Administrator settings > Advanced
configuration > Video > Output > HDMI 1 > Resolution.
On the MXP platform with Encryption set to Auto: If one of the participants is not able to
do encryption in the MultiSite, then none of the participants are encrypted.
On a Cisco TelePresence System Codec with Encryption set to Best Effort: All participants able to do encryption are encrypted. Thus, you can have a MultiSite with a mix of
encrypted and unencrypted sites.
To fix this you can:
1. Select another video output resolution for HDMI 1
2. or, use the audio from Audio Line Out 1 and 2.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco
TelePresence System Codec, why?
The Cisco TelePresence System Codec does not support lipsync (synchronizing audio
and video) on the dual channel. The audio is only synchronized with the main stream. Currently lipsync for the second stream is not supported by the H.239 standard defining dual
streams for H.323.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
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329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
E20
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Q&A
23
Appendix
330: How do I install the MultiSite option key?
You need to have the MultiSite option installed to place MultiSite calls.
MultiSite is allowed as default setting. If MultiSite is denied it can be turned back on.
Follow the instructions below to install MultiSite option using the web interface:
Check your options from the System information menu
1. Enter the IP adress of your codec on a web browser
2. Select Configurations and Advanced Configurations.
3. Select Conference 1 from the menu on the left.
4. In the scroll down menu for IncomingMultisiteCall Mode select Allow.
1. Open the Home menu and go to: Settings > System information.
2. Make sure MultiSite is listed in the Software > Options installed
Check your options using the web interface
Follow the instructions below to install the MultiSite option key on the Cisco TelePresence
System Codec:
Enter the IP adress of your codec on a web browser
1. Select Configurations and Advanced Configurations.
2. From the menu on the left select Conference 1.
3. In the scroll down menu for IncomingMultisiteCall Mode select Allow.
1. Log into the system as admin using SSH (Secure Shell)
2. Execute the following command:
xCommand SystemUnit OptionKey Add Key: <enter the key>
3. Reboot the system.
Check your options using an API command
Log into the Cisco TelePresence SX20, EX90 or C90/C60/C40 Codec as admin using
SSH (Secure Shell):
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence EX90
1. Execute the API command:
xStatus SystemUnit
2. Make sure the MultiSite option is listed as True.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence EX90
Related questions:
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
Related questions:
330: How do I install the MultiSite option key?
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Appendix
In TC5.1 the following method can be used to restore the factory default settings:
331: How do I restore the factory default settings on a Cisco TelePresence System Codec?
A factory reset can be performed in several ways.
MX solution:
Factory reset using an API command:
yy Press the small reset button for approximately 5 seconds after switching power on,
then release it.
yy The system boots up and display a confirmation message on the video screen if the
process was successful.
1. Log into the system as admin using SSH (Secure Shell)
2. Execute the API command:
xCommand systemunit FactoryReset Confirm: Yes
3. The system then reboots
EX, C20, SX20 solution:
yy When the unit is off, press and hold the power button
yy Wait until the power LED goes dark and then light up again (approximately 10 seconds).
yy Then release the power button and press it twice.
yy The system boots up and display a confirmation message on the video screen if the
process was successful.
Factory reset using the web interface:
1. Enter the IP adress of your codec on a web browser
2. Select Maintenance and Factory Reset.
3. Read the provided information carfully.
4. Then check the I want to perform... box and press Perfrom a factory reset.
5. Wait while the system resets. The system reboots automatically when finished.
The procedure does not delete the existing software and options keys but it deletes the
inactive software image if it is present.
The procedure resets or deletes:
yy
yy
yy
yy
yy
E20
All passwords to factory default
All configurations to factory default, including SIP and H.323 settings
Local phonebook
All logs
DHCP-information
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
In TC5.0 and earlier versions the following method can be used to restore the factory
default settings:
MX solution:
yy Insert sharp object into the reset hole for 5 seconds (system can be ON or OFF)
yy Call LED lights up continuously while “factory reset” is being performed (minimum 3
seconds)
yy System boots up as normal and displays confirmation on video screen
Related questions:
327: How do I back up the system settings of the Cisco TelePresence System Codec?
535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?
628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?
EX, C20 solution:
yy
yy
yy
yy
Press and hold the on/off button for 10 seconds, LED doesn't light up
After 10 seconds the LED starts blinking (1 second ON, 0.5 seconds OFF)
Within the next 2 seconds press twice on the on/off button
Call LED lights up continuously while “factory reset” is being performed (minimum 3
seconds)
yy System boots up as normal
The procedure does not delete the existing software and options keys but, it deletes the
inactive software image if it is present.
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332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco
TelePresence System Codec, but I am unable to control it. Why?
E20
All products
Q&A
25
Appendix
336: Where can I find more information on the different settings in the 'Advanced
configuration' menu of my Cisco TelePresence System Codec?
All the settings in the Advanced configuration menu are described in the Administrator
Guide for the codec, which is available from http://www.cisco.com/go/telepresence/docs.
To control the second camera you need to use a VISCA cascading cable. The VISCA cascading cable connects the first camera to the second camera and can be sourced from
Cisco.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
You need to configure the video input source to set which camera you should control,
when this particular video input source is active:
1. Login to the codec as admin using SSH (Secure Shell).
2. To configure the second camera to be connected to video input source 2, run the
following API command:
xConfiguration Video Input Source 2 CameraControl CameraId: 2
Applies to the following products:
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Related questions:
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series
and Cisco TelePresence SX20 Quick Set API commands?
333: I installed a video camera to video input number 2 of my Cisco TelePresence System
Codec C90 using component video, now I'm not able to get any video when I activate
this source. Why?
The Cisco TelePresence System Codec C90 can connect up to 12 HD video input sources, but only five can be active simultaneously. As default the video input source number 2
is set to be HDMI.
To change this, open the Home menu on the Cisco TelePresence System Codec C90 and
go to: Settings > Administrator settings > Advanced configuration > Video > Input >
Source 2 and set the Connector to YPbPr.
Applies to the following products:
yy Cisco TelePresence Codec C90
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337: How do I upgrade the software on the Cisco TelePresence System Codec?
You can upgrade the Cisco TelePresence System Codec from its web interface, SCP or
TMS.
E20
All products
Q&A
Appendix
26
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and
Cisco TelePresence SX20 Quick Set API commands?
Software version TC5:
To do that from web interface, follow the steps below:
The API commands are described in the:
1. Open a web browser and enter the IP address to connect to the Cisco TelePresence System Codec by HTTP/HTTPS.
2. Select the Upgrade tab, click Browse... and locate the upgrade file (.PKG).
3. Click the Install software button to start the installation.
4. Wait for the installation process to complete. The upgrade process takes about 4-5
minutes.
yy
yy
yy
yy
Cisco
Cisco
Cisco
Cisco
TelePresence
TelePresence
TelePresence
TelePresence
System Codec C90 API Guide
System Codec C40/C60 API Guide
System Codec C20 API Guide
SX20 Quick Set Admistrator Guide
Software version TC4:
To do that from SCP, follow the steps below:
The API commands are described in the:
1. Make sure the root user is enabled first.
2. From a terminal window issue scp <location of pkg file> root@CodecIPaddress:/
upgrade/pkg
E.g scp Desktop/s52000tc_5_1_0.pkg root@192.168.1.2:/upgrade/pkg
yy Cisco TelePresence System Codec C90 API Guide
yy Cisco TelePresence System Codec C40/C60 API Guide
yy Cisco TelePresence System Codec C20 API Guide
Software version TC3:
To do that from TMS, follow the steps below:
The API commands are described in the:
1. Go to Systems, then select System upgrade and there selectSystem upgrade.
2. If the software is not already in TMS, you can upload the software into TMS by
selecting Systems, then selecting System upgrade and there selecting Software
manager.
yy Cisco TelePresence System Codec C90 API Guide
yy Cisco TelePresence System Codec C40/C60 API Guide
Software version TC1/TC2:
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
The API commands are described in the:
yy Cisco TelePresence System Codec C90 System Integrator Guide
yy Cisco TelePresence System Codec C60 System Integrator Guide
The guides are available online.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Related questions:
336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec?
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27
389: I experience poor image quality when using the Cisco IP Video Phone E20 from home.
Why?
362: I have problems installing the Option Keys of my Cisco TelePresence video system.
Why?
There may be a few network related reasons contributing to this problem when using the
Cisco IP Video Phone E20:
The Option Keys are case sensitive. You have to make sure you enter them in the correct
case.
yy Limited bandwidth - try decreasing the Maximum upstream bitrate under Call Settings in Menu until you get a better quality image. This ensures that the bandwidth
requirements of the encoded bitstream are better matched to actual available
network bandwidth.
yy Large amounts of your bandwidth are in use, leaving little for the Cisco IP Video
Phone E20 - the problem is solvable by setting up a QoS service at home. (Many
routers have this option built in: check the manual for further instructions). The
problem may also be solved by pausing other applications during video calls.
yy Packet loss / packet reordering - this problem may be solved through your Internet
Service Provider.
yy To check if you currently have problems with packet loss on your Cisco IP Video
Phone E20 do the following:
yy Press the Home button to display the Main menu.
yy Press the right arrow key to navigate to Menu.
yy Navigate to the System Information using the lower arrow key. Press the OK key
to open the System Information menu. In this menu you can read out the current
experienced packet loss.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual
stream?
No, the H.239/dual stream does not support transcoding. Therefore, the dual stream
capability in an internal MultiSite is restricted by the common denominator.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
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28
Appendix
393: What are the default username and password for the Cisco IP Video?
390: How do I upload new software on the Cisco IP Video Phone E20?
The default username and password are "admin" and password "" (blank) for the Cisco
IP Video.
Software can be uploaded to your Cisco IP Video Phone remotely through the Cisco
TelePresence Management Suite (Cisco TMS 12.1 or later) or locally through the options
described below.
Applies to the following products:
yy Cisco IP Video Phone E20
Using the web interface:
Access the web interface of your Cisco IP Video Phone E20 by typing the IP-address of your unit in your web browsers address field (the IP address is found under
Settings>System information). Under the "Upgrade" tab of the web page, specify the file
to upload and then click the "Install software" button.
394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem.
Why?
Ensure that the Cisco IP Video has Telnet Mode set to On under Network Services in the
System Configuration menu. In the Home menu, select Menu > Advanced Settings >
System Configuration > Network Services.
Using secure copy:
yy Using pscp: pscp root@:/upgrade/pkg
yy Using WinSCP: Use WinSCP locate upgrade folder, drag and drop file and rename
from upgrade/*.* to upgrade/pkg
Applies to the following products:
yy Cisco IP Video Phone E20
To do that from TMS, follow the steps below:
yy Go to Systems, then select System upgrade and there selectSystem upgrade.
yy If the software is not already in TMS, you can upload the software into TMS by
selecting Systems, then selecting System upgrade and there selecting Software
manager.
395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP
settings. What should I do?
This problem can often be solved by rebooting the Cisco IP Video Phone E20.
Applies to the following products:
yy Cisco IP Video Phone E20
Open the Home menu and select Menu > Reboot . If this does not help, ensure that you
are using the correct SIP settings or contact your system administrator.
Applies to the following products:
yy Cisco IP Video Phone E20
391: How do I get phone books on my Cisco IP Video Phone E20?
Phone books are normally provisioned to the Cisco IP Video Phone E20 from a central
server. If your Cisco IP Video Phone E20 is centrally managed, please contact your systems administrator to have the relevant phone books applied to your system.
For provisioning from the Cisco TelePresence Management System (Cisco TMS), the
server must be running Cisco TMS 12.1 or later.
396: How do I restore the system configuration on the Cisco IP Video Phone E20?
You can restore a backup of the system configuration on the Cisco IP Video Phone E20 as
follows:
1. Log in as root using WinSCP (or another SCP client)
2. Navigate to the folder: /mnt/base/active/
3. Copy your backup config.db file to this directory and reboot the system
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet?
Type "?" to see a list of available commands for the Cisco IP Video Phone E20, then type
<command>? (where <command> is the name of the command you wish to have help
for) to see the options for that command.
Applies to the following products:
yy Cisco IP Video Phone E20
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Appendix
29
401: Does the Cisco IP Video Phone E20 support H.323?
397: Are there any keypad shortcuts on the Cisco IP Video Phone E20?
You can set up shortcuts of your choise to all of the five soft keys. On the main menu go to
Menu and select My shortcuts. There you are able to choose between Speed dial, Menu
shortcuts and Actions.
H323 is supported in E20 from TE4.1 on The Cisco IP Video Phone E20. On earlier software versions connection to H.323 devices is possible when doing interworking through a
Cisco VCS.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
402: Which video standards does the Cisco IP Video Phone E20 support?
398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IPtelephony system?
The Cisco IP Video Phone E20 supports the following video standards:
The Cisco IP Video Phone E20 is a fully interoperable, high quality desktop video system
when registered to a Cisco VCS.
yy
yy
yy
yy
Applies to the following products:
yy Cisco IP Video Phone E20
H.264, H.263+, H.263, H.261
Transmit up to w448p @ 30fps
Receive up to w448p @ 30fps, maximum resolution supported is WXGA @ 7,5fps
Receive dual/presentation stream (BFCP)
Applies to the following products:
yy Cisco IP Video Phone E20
399: How do I set the correct time zone on the Cisco IP Video Phone E20?
You can set the correct time zone on your Cisco IP Video Phone E20 by selecting Time
in the System configuration menu. From the Menu, select Advanced settings > System
configuration > Time.
404: Can I run MultiSite on the Cisco IP Video Phone E20?
There is no embedded MultiSite on the Cisco IP Video Phone E20, but the Cisco IP Video
Phone E20 supports MultiWay(TM), enabling intuitive initiation of multiparty video conferences using an external MCU.
Applies to the following products:
yy Cisco IP Video Phone E20
The Cisco IP Video Phone E20 can also join any conference hosted on either a dedicated
conference server (MCU) or on a video system with embedded conference (MultiSite)
capabilities. To control the layout when in a Cisco TelePresence MCU or MultiWay call, use
the numeric keypad buttons 2, 4, 6 and 8.
400: How do I back up the system configuration of the Cisco IP Video Phone E20?
You can make a backup of the Cisco IP Video Phone E20 system configuration as follows:
Applies to the following products:
yy Cisco IP Video Phone E20
1. Log in as root using WinSCP (or another SCP client).
2. Navigate to the folder: /mnt/base/active/
3. Copy the file config.db and store it somewhere safe.
Note: Removing this file and rebooting the system causes the system to boot up with factory default settings.
405: Is the Cisco IP Video Phone E20 a portable system?
The Cisco IP Video Phone E20 is designed to replace a desktop phone. Hence, it does not
have batteries or wireless support. However, its size and shape together with the foldable
foot makes it easy to transport if needed.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
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30
Appendix
410: Can the handset be removed from the Cisco IP Video Phone E20 unit?
406: Is the Cisco IP Video Phone E20 a wireless system?
Yes, the handset cradle can be easily removed by loosening a couple of small screws as
follows:
No. If you need to use the Cisco IP Video Phone E20 in a wireless network, consider using
an Ethernet-to-wireless adapter with your Cisco IP Video Phone E20 unit.
1. Remove the back of the handset base.
2. Loosen the two screws.
3. Unplug the handset plug.
4. Store the base for later use.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints?
The Cisco IP Video Phone E20 is a fully standards-compliant system and connects with all
current Cisco TelePresence endpoints from PC video using Movi up to the TelePresence
T3.
For further information on interoperability, refer to the release notes for the relevant software release (TE platform).
411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)?
No, the PoE is limited to 12.95 watts. To be able to deliver high quality video and services,
the Cisco IP Video Phone E20 consumes around 18 watts.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
408: Is the Cisco IP Video Phone E20 based on industry standards?
412: Does the Cisco IP Video Phone E20 have support for IPv6?
Yes.
Cisco IP Video Phone E20 supports IPv4. From TE4.1 onwards IPv6 is also supported. To
configure this:
Applies to the following products:
yy Cisco IP Video Phone E20
xcon //network
*c xConfiguration Network 1 IPStack: IPv4
Related questions:
402, 415:
*c xConfiguration Network 1 Assignment: Static
*c xConfiguration Network 1 MTU: 1500
*c xConfiguration Network 1 IPv4 Address: "64.104.74.178"
*c xConfiguration Network 1 IPv4 SubnetMask: "255.255.255.0"
409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video
Phone E20?
*c xConfiguration Network 1 IPv4 Gateway: "64.104.74.1"
The Cisco IP Video Phone E20 is a SIP only device and needs to register to a SIP registrar.
We would recommend the use of Cisco VCS or CUCM 8.6.2 for the SIP registrar. Please
check the release notes for the recommended registrars.
*c xConfiguration Network 1 IPv6 Address: ""
*c xConfiguration Network 1 IPv6 Gateway: ""
*c xConfiguration Network 1 IPv6 Assignment: Autoconf
*c xConfiguration Network 1 IPv6 Dhcpoptions: On
Applies to the following products:
yy Cisco IP Video Phone E20
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Applies to the following products:
yy Cisco IP Video Phone E20
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31
Appendix
417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I
do?
413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20?
The maximum call speed for the Cisco IP Video Phone E20 is 1152 kbps.
In order to reset the passwords, you need to reset the Cisco IP Video Phone E20 to the
default factory settings.
Applies to the following products:
yy Cisco IP Video Phone E20
On the E20 keypad, press the following keys:
* * Presentation # #
(The Presentation key has the icon of an open laptop computer.)
414: Does the Cisco IP Video Phone E20 have DTMF support?
This needs to be done within ~3 seconds.
Yes, when in a call just press the number keys as needed on the keypad of your Cisco IP
Video Phone E20.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
418: How come my Cisco IP Video Phone E20 works even though it lists No LAN?
This is a known issue with the Cisco IP Video Phone E20. You have probably plugged the
LAN cable to the PC port on your E20. Plug it into the LAN port and the message disappears.
415: Which audio standards does the Cisco IP Video Phone E20 support?
The Cisco IP Video Phone E20 supports the following audio standards:
yy
yy
yy
yy
yy
yy
yy
MPEG4
AAC-LD
G.729ab
G.722
G.722.1
G.711
L16-256
Applies to the following products:
yy Cisco IP Video Phone E20
419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen
refreshing?
Applies to the following products:
yy Cisco IP Video Phone E20
The Cisco IP Video Phone E20 re-registers to the SIP server every 30 to 40 seconds. This
is normal behavior.
Applies to the following products:
yy Cisco IP Video Phone E20
416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad?
To reset the Cisco IP Video Phone E20 to the default factory settings:
On the E20 keypad, press the following keys:
* * Presentation # #
(The Presentation key has the icon of an open laptop computer.)
This needs to be done within ~3 seconds.
Applies to the following products:
yy Cisco IP Video Phone E20
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Our recommended registrars are:
Model
Version
CUCM
6.1 and 7.0
Cisco
VCS
X6, or greater
Broadsoft
Broadworks
14sp7
Model
Version
Alcatel
OmniPCX
8.0.1
Nortel
MCS5100
4.0
Siemens
HiPath 8000
3.1
32
Appendix
Applies to the following products:
yy Cisco IP Video Phone E20
We offer limited support on:
Vendor
Q&A
Yes. The Cisco IP Video Phone E20 has a limited web interface. This offers software upgrade functionality, upload of certificates and download of XML files and system logs. Go
to the following URL: http://<IP Address Of E20>.
The Cisco IP Video Phone E20 has been tested with the following SIP PBX's (Registrars).
Cisco
All products
424: Does the Cisco IP Video Phone E20 have a web management interface?
420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with?
Vendor
E20
425: What languages are supported in the Cisco IP Video Phone E20 user interface?
From the TE4.0.0 release Cisco IP Video Phone E20 user interface supports English,
Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional,
Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish,
Spanish Latin, Czech, Hungarian and Turkish language.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
421: Can I connect a wired headset to the Cisco IP Video Phone E20?
Yes, there is support for professional grade wired headsets through an RJ9 connector on
the Cisco IP Video Phone E20. For superior Wideband audio Cisco TelePresence recommends Plantronics EncorePro HW291N.
432: How can I resend username and password from Cisco TelePresence Management
Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20?
Under Systems > Provisioning > Directory, it is not possible to see the password for the
user in the user's details. Therefore, you must resend the user's account information.
To resend the user's account information:
When ordering, remember the Coil Cable (QD to modular phone jack) (Plantronics Part
Number: 27190-01).
1. Go to Systems > Provisioning > Directory.
2. Select the user.
3. Click Send Account Info. The Send Account Information window opens.
4. Click Send E-mail.
Applies to the following products:
yy Cisco IP Video Phone E20
The account information is now sent to the selected user.
Applies to the following products:
yy Cisco IP Video Phone E20
yy Cisco TelePresence Management Suite
yy Cisco TelePresence Movi
422: Does the Cisco IP Video Phone E20 have Bluetooth support?
Yes, the Cisco IP Video Phone E20 supports the use of Bluetooth headsets.
Applies to the following products:
yy Cisco IP Video Phone E20
423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)?
Yes, the Cisco IP Video Phone E20 supports 802.1Q (VLAN).
Applies to the following products:
yy Cisco IP Video Phone E20
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33
Appendix
491: Why isn't the PrecisionHD USB camera connecting with the PC?
445: How do I configure a T3 system to use a particular Telepresence Server?
On the TCU, edit the device.properties file with the Telepresence Server's address and
the correct username and password. For more details see the T3 Administrator Guide.
Make sure that your Windows operating system has the latest updates from Microsoft.
Recommended operating systems are:
The following is an example relevant section of the device/properties file showing how this
may be set up:
yy
yy
yy
yy
yy
yy
# Telepresence Server
device.ts.type=telepresenceServer
device.ts.connection.type=telepresenceServerConnection
device.ts.connection.hostName=100.100.100.100
device.ts.connection.tcpPort=80
32 bit OS - Windows 7, Windows XP SP2/SP3, Windows Vista SP1/SP2
64 bit OS - Windows 7, Windows XP SP1/SP2, Windows Vista SP1
Apple Mac OS X 10.6.5 *
Linux Ubuntu 10.04 (Lucid Lynx)*
Linux Fedora 12 (Constantine) *
Linux Debian 5.04 *
* Firmware upgrade is not available on these operating systems.
device.ts.connection.path=RPC2
Applies to the following products:
yy Cisco PrecisionHD USB Camera
device.ts.connection.userName=admin
device.ts.connection.password=password
From TCU3 onward this can also be done using the Installation wizard.
492: What frame rate is supported by the PrecisionHD USB camera?
Applies to the following products:
yy TANDBERG Telepresence Servers
The PrecisionHD USB camera supports 30 frames per second up to HD resolution
(720p30).
Applies to the following products:
yy Cisco PrecisionHD USB Camera
490: How do I know that the PrecisionHD USB camera is successfully connected to the PC?
When you connect the PrecisionHD USB camera to your computer, the camera LED turns
orange immediately and then turns green when the camera has been successfully connected / enumerated. The camera LED is located on top of the camera housing.
(Enumeration is the technical term for the camera device to be discovered by the PC with
proper USB communication established.)
493: Do I need to install specific drivers for my PrecisionHD USB camera?
No, for a PC running one of the recommended operating system versions, the PrecisionHD USB camera is plug and play.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
491: Why isn't the PrecisionHD USB camera connecting with the PC?
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34
497: Why can't I see the PrecisionHD USB camera in Windows Explorer?
494: Which applications can I use with the PrecisionHD USB camera?
This feature is only supported on 32 bit Windows XP.
The PrecisionHD USB camera works with a wide range of relevant applications and has
been tested with the following applications:
yy
yy
yy
yy
yy
yy
yy
E20
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Cisco TelePresence Movi
Cisco TelePresence Jabber Video
Cisco TelePresence ConferenceMe
Microsoft Office Communicator
Microsoft Office Live Meeting
Skype
VLC
498: Can I use the PrecisionHD USB camera with Skype?
Yes, you can use the PrecisionHD USB camera with Skype.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
494: Which applications can I use with the PrecisionHD USB camera?
500: How do I select the PrecisionHD USB camera in Skype?
495: Why is the video not smooth on my computer when using the PrecisionHD USB
Camera?
Make sure that:
499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007
R2 / Live Messenger?
yy your computer meets the requirements for using the camera
yy there is enough bandwidth for your call
yy there are enough CPU and memory resources available
Follow these steps:
1. Select Tools > Set up Audio and video.
2. Select Custom in the first screen and select USB Audio Device. If you have several
cameras connected, select the PrecisionHD USB camera.
3. Click Next.
4. Select your speakers and Next.
5. Select the PrecisionHD USB camera (USB Video Device).
Applies to the following products:
yy Cisco PrecisionHD USB Camera
496: Do I need to use an external microphone with the PrecisionHD USB camera?
No, the PrecisionHD USB camera has a built-in microphone.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco PrecisionHD USB Camera
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35
Appendix
504: What do the PrecisionHD USB camera LEDs mean?
500: How do I select the PrecisionHD USB camera in Skype?
The LED colors are:
Some laptop computers have a built-in camera. You can configure Skype to use the PrecisionHD USB camera as follows:
1. Login to Skype
2. Go to Tools > Options
3. In the General section set audio and video devices as follows:
a. Audio
yy Select Audio Settings and then for Microphone device, select Tandberg
Audio from the drop-down list.
b. Video
yy Select Video Settings and then for the webcam select USB Video Device
from the drop-down list.
yy Click Save if you are asked to save the webcam settings.
yy Verify that your PrecisionHD USB camera is working through the small selfview image; for example, by pointing to the camera.
4. Click Save.
yy Yellow - indicates that the camera is enumerating/connecting.
yy Green - indicates that the camera is connected and ready for use.
yy Orange - indicates that the camera is streaming video.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port?
When the PrecisionHD USB camera is connected to a USB 1.0 port, Windows displays the
message; "The device can perform faster. This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port ..."
The PrecisionHD USB Camera is enumerated and connects but fails to stream video and
audio.
If you have two or more cameras connected to your computer, you need to disable these
in Windows to use the PrecisionHD USB camera.
(Enumeration is the technical term for the camera device to be discovered by the PC with
proper USB communication established.)
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
498: Can I use the PrecisionHD USB camera with Skype?
506: What are the salient features of the PrecisionHD USB camera?
The PrecisionHD camera is a USB 2.0, High speed device whose main features are:
501: Can I use the PrecisionHD USB camera with a USB hub?
yy
yy
yy
yy
yy
yy
yy
yy
We do not recommend using the PrecisionHD USB camera with a USB hub.
A bus-powered hub draws all its power from the host interface: many devices, including
the PrecisionHD USB camera, require more power than this method provides and does
not work.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Compatible with USB Video Class (UVC) 1.0
Compatible with USB Audio Class (UAC) 1.1
Supports a maximum bandwidth of 65 Mbps over USB.
Maximum supported resolution: 1280x720.
Default resolution: VGA (640x480).
Video output formats: Mjpeg and YUV 422.
Audio output: 48 KHz sampling-16 bit Mono.
Supports Auto Focus, Auto Exposure and Auto White Balance.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
503: How do I use the privacy cover on the PrecisionHD USB Camera?
Turn the privacy cover:
yy right to open it
yy left to shut it
Applies to the following products:
yy Cisco PrecisionHD USB Camera
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Appendix
36
510: Which approvals apply to the PrecisionHD USB camera?
507: How do I check that my system has recognized the PrecisionHD USB camera?
This product is tested and approved for use in indoor office and residential environments
according to North American and European standards. For other markets, contact your
local distributor for more information.
On a Windows system follow these steps:
1. Right-click on My Computer and select Manage.
2. Go to System Tools > Device Manager.
3. Expand Universal Serial Bus controllers on the right-hand side.
4. Look for USB Composite Device. This is your PrecisionHD USB camera.
For a USB extension cable, the following applies: The connecting cable can be extended
by using a standard UDB extension cable. The maximum recommended extension cable
length is 2 meters / 9 feet.
On a Mac system follow these steps:
1. Open Photobooth (click on magnifying glass in upper right corner and type “photobooth” followed by enter).
2. If you can see a picture from the camera it is installed and working. If you have more
than one camera attached you can switch from one to the other using the CAMERA
menu tab.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
491: Why isn't the PrecisionHD USB camera connecting with the PC?
509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows
Explorer?
Windows Explorer only shows the USB Video Device, therefore there is no audio from the
PrecisionHD camera when using Windows Explorer.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
494: Which applications can I use with the PrecisionHD USB camera?
497: Why can't I see the PrecisionHD USB camera in Windows Explorer?
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511: What are the minimum system requirements needed to use the PrecisionHD USB
camera?
HD (1280x720)
VGA (640x480)
CIF (352x288)
Windows XP
Core 2 Duo
2GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
512MB RAM
Good Internet Connection
Core 2 Duo
2GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
1GB RAM
Good Internet Connection
Windows Vista
All products
Q&A
37
Appendix
To use the PrecisionHD USB camera with Skype/VLC:
To use the PrecisionHD USB camera with Cisco TelePresence Movi or Jabber Video:
Movi
E20
Skype/VLC
HD (1280x720)
VGA (640x480)
CIF (352x288)
Windows XP
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
512MB RAM
Good Internet Connection
Windows Vista
Core 2 Duo
2GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
1GB RAM
Good Internet Connection
Applies to the following products:
yy Cisco PrecisionHD USB Camera
To use the PrecisionHD USB camera with Microsoft Communicator:
MOC
HD (1280x720)
VGA (640x480)
CIF (352x288)
Windows XP
Core 2 Quad
2GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
512MB RAM
Good Internet Connection
Core 2 Quad
2GB RAM
Dedicated Graphics
Card
Good Internet Connection
Core 2 Duo
1GB RAM
Dedicated Graphics
Card
Good Internet Connection
Intel Atom
1GB RAM
Good Internet Connection
Windows Vista
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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516: Can I use the PrecisionHD USB camera with Windows 7?
Yes, the Cisco TelePresence PrecisionHD USB Camera works with Windows 7.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
517: How do I upgrade my PrecisionHD USB Camera?
1. Download the latest software here.
2. Connect your PrecisionHD USB camera to your computer.
3. Make sure the LED is green before you start the upgrade.
4. Run the upgrade software.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
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519: What resolutions does the PrecisionHD USB Camera support?
E20
All products
Q&A
38
Appendix
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
The following remote control shortcuts are available:
16:9 formats
width
height
30 fps
25 fps
15 fps
720p
1280
720
MJPEG
MJPEG
MJPEG
w4cif
1024
576
MJPEG
MJPEG
MJPEG
w448p
768
448
MJPEG
MJPEG
MJPEG
wcif
512
288
MJPEG
MJPEG/RAW
MJPEG/RAW
w180p
320
180
RAW
RAW
RAW
wqcif
256
144
RAW
RAW
RAW
Quick access
yy Home menu: Press the ok / V key when no menus are shown (same as pressing
the home key in any menu).
yy System Information and Call status : Press the right-most function key on the
home menu.
yy Advanced Configuration: Press the fourth function key (from left) on the System
Information and Call status page. The quick key sequence is "home- right-most
function key - fourth function key" (or "V- right-most function key - fourth
function key" when no menus are shown).
Quick Call
4:3 formats
width
height
30 fps
25 fps
yy Call menu: Press any number key in idle mode (when not in a call).
yy Recent calls: Press the call key when the Call menu is not visible.
yy Dial last number: Press the call key twice.
15 fps
VGA
640
480
MJPEG
MJPEG
MJPEG/RAW
QVGA
320
240
RAW
RAW
RAW
CIF
352
288
RAW
RAW
RAW
160x120
160
120
RAW
RAW
RAW
Camera Control
yy Camera control soft menu : Press any arrow or zoom key in idle mode.
yy Camera presets: Press the number key corresponding to the desired camera preset on the Camera control soft menu to change preset.
Other
yy Standby mode: Press and hold the disconnect key for 5 seconds.
yy Restore resolution and OSD: When not in a call, press the sequence "disconnect
- * - # - * - # - 0 - x - #" where x is output 1 to 4 to change the OSD and restore
the resolution (1280x720@60Hz for HDMI and 1024x768@60Hz for DVI) to the
selected output.
yy DTMF: Pressing a number key in a call gives the DTMF (Dual Tone Multiple Frequencies) sound for the pressed number.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
522: Why can't I undock my laptop from my docking station while the PrecisionHD USB
Camera is connected to the docking station?
You should be able to undock your laptop from your docking station as long as no programs are running and accessing the PrecisionHD USB Camera. Please check that all
programs accessing the PrecisionHD USB Camera, e.g. Cisco JabberVideo, are properly
closed and exited.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Related questions:
312: Are there any shortcuts for displaying the System Information screen of the Cisco
TelePresence System Codec?
302: How do I change my On Screen Display (OSD) to be displayed on a different output
than HDMI 1 on my Cisco TelePresence System Codec?
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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39
Appendix
The supported resolutions at 60 fps are w288, w448, w576 and w720.
The Cisco TelePresence System Codecs C90, C60 and C40 have four LEDs:
Please note the following:
Power - Green when codec is powered up.
Call - Green flashing on call setup. Continuous green in Call.
IR - Green flicker on IR activity.
Alarm - Red when network connectivity is lost.
yy The Cisco TelePresence System Codec C20, SX20, MX200, MX300 and EX60
can encode 60 fps in point-to-point calls, but not if a presentation is running at the
same time.
yy The Cisco TelePresence System Codec C40, C60 and EX90 can encode 60 fps in
point-to-point calls, also when presentations are running at the same time, but not
in multisite.
yy The Cisco TelePresence System Codec C90 can encode 60 fps in point-to-point,
calls, when running presentations, and in multisite.
The Cisco TelePresence System Codec C20 has one LED with two colors. The LED colors
are:
yy Green - the codec is powered up. Flickering on IR activity.
yy Red - network connectivity is lost.
The Cisco TelePresence EX90 and EX60 have two LEDs:
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Power / Button - Green when the system is powered up, flashing when system is
powered down.
yy Call - Orange flashing on call setup. Continuous orange in Call.
The Cisco TelePresence MX200 and MX300 have two LEDs:
yy Power - White continuously light when the system is powered up.
yy Call - Green flashing on system setup. Continuous green in Call.
The Cisco TelePresence SX20 has one LED:
yy Power - LED is continously on when codec is powered up. Pulsating while in
standby mode.
yy Startup/booting - Indicates with a circular movement how far it has come in the
startup.
Related questions:
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
530: What is the relationship between transmitted framerate and bandwidth on the
Cisco TelePresence video systems?
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
All products
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
526: What do the LEDS on the Cisco TelePresence video systems mean?
yy
yy
yy
yy
E20
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E20
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Appendix
40
530: What is the relationship between transmitted framerate and bandwidth on the Cisco
TelePresence video systems?
The transmitted video call framerate (fps) depends on how much bandwidth is available,
the Threshold60fps setting and whether the active video source is configured for Sharpness or Motion.
By navigating to the Advanced Configuration > Video > Input > Source n > OptimalDefinition > Threshold60fps the resolution for which the codec tries to encode 60fps for
video source n can be selected. The 60fps resolutions available are:
yy
yy
yy
yy
512 x 288 (w288)
798 x 448 (w488)
1024 x 576 (XGA / w576)
1280 x 720 (720p / w720)
If enough bandwidth is available, the codec transmits 60fps at this resolution, otherwise it
uses 30fps as long as Quality is set to Motion. Selecting Never makes the codec transmit
30fps at any resolution, and should be selected if 1080p is desired.
The Quality can be set to either Sharpness or Motion by navigating to the Advanced
Configuration > Video > Input > Source n > Quality .
If the active video source is configured for Sharpness, video transmission is done at the
highest resolution possible (up to the input resolution) where it is possible to maintain
1fps.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Related questions:
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
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534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
The Optimal definition profiles can be used when light conditions are optimal in order to
increase framerate and resolution for lower bandwidths. In SX20 Quick Set the default
optimal definition profile is set to Medium.
Changes in the picture principally occur when something in the picture is in motion or by
noise in the picture from the camera. When there is little changes in the picture, the need
for bandwidth decreases. More light gives less noise in the picture and consequently
reduces the need for bandwidth.
In Cisco TelePresence System Codec software version TC3.0 (experimental in version
TC2.1) it is possible to increase the video resolution for situations where light conditions
are especially good. These settings are found under the OptimalDefinition Profile settings
menu by navigating to Advanced configuration > Video > Input > Source n > OptimalDefinition > Profile for for a selected camera input n.
1. Turn off the codec.
2. Press and hold the power until the LED on the front turns red.
3. Release the power button, and press it twice within 5 seconds.
The Cisco TelePresence System Codec C20 is now reset to factory defaults.
The procedure resets or deletes:
yy
yy
yy
yy
yy
Typical resolutions used for different optimal definition profiles, call rates and frame rates
30 fps
60 fps
Optimal
Definition
Profile
256 kbps
768 kbps
1152 kbps 1472 kbps 2560 kbps
Normal
512 × 288
1024 × 576
1280 × 720
1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080
Medium
640 × 368
1280 × 720
1280 × 720
1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080
High
768 × 448
1280 × 720
1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080 1920 × 1080
Normal
256 × 144
512 × 288
768 × 448
Call rate
1024 × 576
1280 × 720
1280 × 720
6 Mbps
Medium
256 × 144
768 × 448
1024 × 576
1024 × 576
1280 × 720
1280 × 720
1280 × 720
512 × 288
1024 × 576
1280 × 720
1280 × 720
1280 × 720
1280 × 720
1280 × 720
Return
All passwords to factory default
All configurations to factory default, including SIP and H.323 settings
Local phonebook
All logs
DHCP-information
The procedure does not delete software release - and option keys. The reset does delete
the inactive software image if it is present. This applies for all products using TC software.
Applies to the following products:
yy Cisco TelePresence Codec C20
1280 × 720
High
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
41
Appendix
535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?
The following table shows some examples of the relationship between the selected Optimal definition profile, bandwidth and fps:
4 Mbps
Q&A
Related questions:
530: What is the relationship between transmitted framerate and bandwidth on the
Cisco TelePresence video systems?
528: Which resolutions does the Cisco TelePresence System support at 60 fps?
It is recommended to test thoroughly for every room when selecting either Medium or
High mode. In rooms with daylight the light conditions vary and testing should been carried
out at nighttime.
Frame
rate
All products
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
There are three possible modes:
yy Normal - Standard meeting room. Default setting (Recommended)
yy Medium - Good, stable light conditions
yy High - Optimal light conditions for video conferencing.
E20
Related questions:
331: How do I restore the factory default settings on a Cisco TelePresence System
Codec?
327: How do I back up the system settings of the Cisco TelePresence System Codec?
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EX Series
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537: How do I manually control focus, brightness and white balance on the PrecisionHD USB
Camera?
All products
Q&A
Appendix
42
545: How do I call someone on a different IP network?
Cisco TelePresence provides a number of different solutions that enable organizations on
different networks to be able to communicate using video.
From CC1.1 release the PrecisionHD USB Camera allows you to manually change the
focus, brightness and white balance.
The Cisco VCS or Expressway solution
Skype:
The Cisco VCS/Expressway is most suitable for large-scale deployments. It allows you to
connect across organizations without requiring any exceptions or extra ports to be opened
on the firewall. In this solution, both organizations need to have a Cisco VCS and you need
to configure a connection between the two Cisco VCSs.
1. Connect your PrecisionHD USB camera to your computer.
2. Open Skype and log in
3. Select Tools > Options.
4. Select Video Settings.
5. Select Webcam Settings .
6. Click OK when you're done
The IP Gateway solution
The Cisco TelePresence IP Gateway also allows organizations using different networks to
connect using video. In this solution, no Cisco VCS is required. Only one of the organizations needs to have an IP Gateway. The IP Gateway allows video calls from the internet
to endpoints inside the organization's private network without compromising security. For
example, if "company B" has an IP Gateway, then "company A" can call into "company
B," see the directory and scroll to find the person they want. The IT administrator may
need to open ports on the company firewall to allow this.
Microsoft Office Communicator:
1. Connect your PrecisionHD USB camera to your computer.
2. Open Microsoft Office Communicator and log in
3. Select Tools > Set Up Audio and Video.
4. Adjust the Microphone and speaker settings.
5. Click Next.
6. Select TANDBERG Video from the Webcam list.
7. Select Webcam Settings.
8. Click OK when you're done
The MCU solution
Organizations using the Cisco TelePresence MCU can configure it to have one port connected to their own network and one port connected to the internet. In this solution, you
need the video firewall feature key which enables people from outside your network to join
video conferences securely and from any vendor's endpoint. For more information, see
How do I configure the video firewall in a Cisco TelePresence MCU/IP VCR?
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Applies to the following products:
yy Cisco IP Video Phone E20
yy Cisco MXP Endpoints
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Management Suite
yy Cisco Video Communication Server
yy Codian IP GW 3500 / MSE IPGW blade
yy Codian MCU 4200 / MSE 8420
yy Codian MCU 4500
yy Codian MSE 8510 blade
542: Why is the sound low and/or distorted when I am using the Cisco TelePresence
PrecisionHD USB Camera on Windows 7?
If using the Cisco TelePresence PrecisionHD USB Camera versions 1.0 or 1.1 with Windows 7, a very high input gain is set for your microphone, which can cause sound to be
distorted or unnaturally low. You can resolve this issue by either upgrading the camera
software to version 1.2 or later, or lowering the recording volume for your microphone in
the Windows settings.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
yy Cisco TelePresence Movi
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546: How do I change from dialing numbers to dialing letters (touch tone mode) using the
remote control or keypad?
E20
All products
Q&A
43
Appendix
548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint?
Video endpoints can also be used to call telephone numbers.
Using a remote control:
You can dial the audio number using the keypad on your remote control, as you normally
would from a telephone.
On your remote control, hold down the pound (#) button (a/A also appears on this button).
This toggles between numbers (123) and letters/touch tone mode (abc or ABC). To toggle
back to number (123) mode press the pound (#) button again and then hold it down.
Note: You may need to enter a prefix to be able to make audio calls. Contact your system
administrator to get the required information.
Note: Letter (abc/ABC) mode is also known as touch tone mode.
To dial a telephone number:
In letter (abc/ABC) mode:
1. Open the Call menu and type in the number using the keypad or the remote control.
2. Press the right arrow twice and press the OK button, or the tick/check symbol
depending on your endpoint.
3. Press arrow down to select Telephone
4. Press the green call button on your remote to start calling.
5. Press the red end call button on your remote to end the call.
yy To type @, press 1 twice on your remote control while in letter (abc/ABC) mode.
yy To type a full stop/period (the . symbol), press * once while you are in letter (abc/
ABC) mode.
Using an endpoint’s keypad:
To toggle between numbers (123) and letters (abc/ABC), hold down pound (#) on your
keypad.
Applies to the following products:
yy Cisco MXP Endpoints
To type @, press 1 twice on your keypad while in letter (abc/ABC) mode.
To select a full stop/period (the . symbol) on your endpoint depends on the model. See
the endpoint documentation for more information.
549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor?
Applies to the following products:
yy Cisco IP Video Phone E20
yy Cisco MXP Endpoints
yy Cisco T150 MXP
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
Using your endpoint as your PC monitor enables you to view your computer screen while
on a video call without the risk that the other participants can see your computer screen.
1. Press the OK button (represented as a tick/check symbol on some endpoints) to
wake up the system and display the Call Menu.
2. In the Call menu, use the arrow keys on the remote control or keypad (depending
on your MXP model number) to navigate to the Control Panel icon. Press the OK
button to display the Control Panel.
3. Use the arrow keys on the remote control/keypad to navigate to General. Press OK.
4. Navigate to Screen Settings. Press OK.
5. For Use Screen as Local PC Monitor, select On.
6. Navigate to Save. Press OK.
7. Connect your computer to the screen using the VGA (PC) cable supplied.
8. On the remote control/keypad, press Selfview. An indicator tells you that your computer is being displayed
Applies to the following products:
yy Cisco MXP Endpoints
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44
Appendix
553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint?
550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint?
All encryption methods use common algorithms. Security comes from the key, a number
which is passed to the algorithm to tell it how to encrypt the data. A commonly employed
communications encryption method is the “Data Encryption Standard” (DES). DES works
by encrypting data with a 56-bit long key. Triple DES (3DES) is an enhancement to DES
that effectively runs 112-bit long keys. DES and 3DES are both widely used in commercial
and non-defense government communications today. To provide a higher degree of security than both DES and 3DES, a new standard called Advanced Encryption Standard (AES)
has been developed. The new AES standard with 128-bit keys has been approved by the
U.S. Government to protect sensitive, unclassified data and replaces the use of 3DES.
Cisco TelePresence supports all of the following encryption standards: AES, DES, H.233,
H.234 and H.235 with an extended Diffie-Hellman key distribution on H.323, H.320 and
leased lines. Cisco TelePresence Secure Conference is “on” by default. This automatically
generates an encrypted call. You know that your call is secure when you see lock icons on
your screen. A single lock symbol is displayed for DES. A double lock symbol is displayed
for AES. Secure Conference DES and AES are both available in point-to-point calls and
multipoint calls on ISDN and IP up to 768 kbps on the full Cisco TelePresence product
line. Cisco TelePresence’s implementation of the AES and DES cryptographic algorithms
has been validated as conforming to Federal Information Processing Standards (FIPS) by a
laboratory accredited by The National Institute of Standards and Technology (NIST).
Where you find your IP address varies by model:
yy For 1000 MXP, 1700 MXP, T150 MXP models it is in the upper right hand corner of
the welcome screen
yy For Profile models (3000 MXP Codec or Portable, 6000 MXP Codec or Portable) it
is in the upper left hand corner of the welcome screen
Applies to the following products:
yy Cisco MXP Endpoints
551: How do I check or change the bandwidth I am calling with on my MXP endpoint?
To check or change the call bandwidth on your MXP endpoint:
1. Press the green Call button on your endpoint or remote control. The call menu is
displayed.
2. Press the right arrow button on your endpoint or remote control three times to
navigate to the Call Settings box. Press OK.
3. Use the arrow keys to navigate to Bandwidth. Press OK.
4. Select one of:
yy Auto: The system decides the optimum call bandwidth to use (recommended)
yy Max: The highest rate possible
yy User defined: One of 64, 128, 192, 256, 320, 384, 512, or 768 kbps
5. Press the Down arrow until OK is highlighted and press OK on your remote or
keypad.
Applies to the following products:
yy Cisco MXP Endpoints
554: How do I stop inbound calls from coming in?
Applies to the following products:
yy Cisco MXP Endpoints
You may specify whether your system answers incoming calls automatically or not. When
set to Off, all incoming calls must be answered manually. To change this, starting from
Home (Main menu), navigate to Settings and select Call Settings and Autoanswer. You
can turn this on or off. If your system is not set to auto answer, you can decide whether or
not to accept or reject incoming calls by either pressing the green (accept) or red (reject)
buttons. If you do not want any incoming calls, choose Do Not Disturb from the Call Status
menu. If Do Not Disturb is on, the system rejects all incoming calls.
Applies to the following products:
yy Cisco MXP Endpoints
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Appendix
45
You can record your video calls, and include all participants and any presentations using
the Cisco TelePresence Content Server. For more information, please refer to the Content
Server user documentation.
The presentation functionality in Cisco TelePresence System MXP endpoints allows you
to show other available video sources in addition to your main camera (only if using dual
video stream). You can share content from a:
PC
VCR
DVD
Document Camera
Auxiliary Camera
VNC
Applies to the following products:
yy Cisco IP Video Phone E20
yy Cisco MXP Endpoints
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Codian MCU 4200 / MSE 8420
yy Codian MCU 4500
yy Codian MSE 8510 blade
Note: Not all systems have all options available. Check your individual model's User Guide
for more information.
To share a presentation:
1. Connect your source to the MXP endpoint system's VGA cable.
2. Enable presentation-sharing mode on your source. This varies by device, see the
product's documentation for more information.
3. Press the blue Presentation button on your remote control.
4. Choose one of:
yy Main Video: Sends the presentation as the main video source
yy DuoVideo: Sends both the presentation and the main video image
Note: Other participants must also support dual video stream for them to see both the
presentation and the main video source. If not, they only see the presentation.
560: Where should I place the microphones in a video room?
All microphones should be placed at least one meter away from the system, and should
never be left on top of the monitor or too close to the speakers. The cable connector end
should be facing the system. Omnidirectional microphones should be placed in an even
proximity from the participants while directional microphones should always point to the
participants. Some users opt for ceiling mounted microphones such as the Cisco TelePresence Audio Science Ceiling Microphone. These should be mounted with the microphone's back panel facing the system and placed between the users and the system.
Applies to the following products:
yy Cisco MXP Endpoints
557: How do I forward video callers from my endpoint to my cell phone or voicemail?
If you have the Cisco VCS, you can set up the FindMe feature to route incoming video
calls to your home video, deskphone, or cell phone. You can also route calls to multiple
devices to ring all at the same time. For more information refer to the FindMe User Guide.
Applies to the following products:
yy Cisco MXP Endpoints
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
Applies to the following products:
yy Cisco MXP Endpoints
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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All products
558: How do I record my video calls?
556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?
yy
yy
yy
yy
yy
yy
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561: How should the video room layout and lighting be?
Here are some tips for making the room better suited for video calls. Make sure that the
background is not too cluttered. Avoid curtains, windows or doors, or distracting artwork in
the background. Take into consideration that the participants are facing the screen as well
as each other. The lighting should be even and bright. Avoid strong backlighting. The participants should not be placed in front of a window or other lighting sources. You should
also avoid placing light sources directly oover the participants, as this leads to distracting
shadows on the participants face. You can improve lighting by having light colored, but not
bright, walls, covering any windows with curtains, and ensuring that the source of lighting
is out of the picture shot.
Applies to the following products:
yy Cisco IP Video Phone E20
yy Cisco MXP Endpoints
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
E20
All products
Q&A
46
Appendix
563: How can I add multiple participants to a single video call using my Cisco TelePresence
System MXP endpoint?
You can hold a call with multiple participants either through embedded MultiSite or an
external Multipoint Control Unit (bridge). Most Cisco TelePresence System MXP systems
have an optional built-in MCU. If your system has embedded MultiSite, you can use the
call button on your remote to add another call, or dial their name in your directory. You
may add up to four video calls and three phone calls using embedded MultiSite. If MultiSite is not enabled on your unit, you have an option for a software upgrade. You may also
be able to use the MultiWay functionality of the Cisco VCS to support multiparty conferencing. It allows your system to extend point to point calls, or calls which exceed their
maximum MultiSite capabilities to conferences on MCUs which are hosted on the network.
MultiWay is available with Cisco VCS running at least x4.1 software, the Cisco TelePresence MCU with at least V3 software, MXP units with at least F8 software for call launch,
Cisco IP Video Phone E20, and participating systems must also support call transfer. You
can also create a conference on an external MCU and have participants dial into that call.
Applies to the following products:
yy Cisco MXP Endpoints
564: How do I control the camera on the other end of the call (Far End Camera Control)
using my Cisco TelePresence System MXP endpoint?
Far end camera control allows you to pan, tilt and zoom the far end camera. Far end camera control is only available in a point-to-point call (a call with only two participants). Calls
using MultiSite have more than two participants and therefore far end camera control does
not work in these calls.
Note: This feature requires an electrically movable camera at the far end — i.e. communication between two Cisco TelePresence System Profile 1700 MXP units do not
provide far end camera control since the camera on this model can only be moved
manually.
562: How do I change the picture layout using the remote control?
You can use the layout button on your remote control to choose Picture in Picture, Picture
out of Picture, or Side by Side layouts. Hit the layout button to determine whether you
want a large picture of yourself and small picture of others, small picture of yourself and
large picture of others, make them equal, or make one of the pictures disappear.
To move the far end camera:
Applies to the following products:
yy Cisco MXP Endpoints
1. While in a call, press OK on your remote control.
Note: See the TRC-3 Remote Control User Guide or TRC-4 Remote Control User
Guide for help with using your endpoints remote control.
2. Using the arrow keys, navigate to the Camera Control icon. Press OK.
3. Using the arrow keys, navigate to the Far End tab. Press OK.
4. Using the arrow keys, navigate to the Camera Control icon. Press OK.
5. Four arrowheads appear indicating which Arrow key to use on the remote control to
move the Far End camera to the left, right, up, and down.
6. To exit far end camera control, press C.
Applies to the following products:
yy Cisco MXP Endpoints
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567: How can I save a contact to my phone book on a Cisco TelePresence System MXP
endpoint?
565: How do I redial a call on a Cisco TelePresence System MXP endpoint?
To redial a previously called number:
You can add a new contact to the phone book in three ways:
1. On the remote control/keypad (this varies depending on MXP model), press the
Green call button.
2. You see the option to Call Last Number in the Dial Number Box. Press the Green
call button. The call is initiated.
yy Manually
yy From the call log
yy From the corporate phone book (if existing)
To redial a previously called or received number using the Call Log:
3. Using the remote control or keypad (varies depending on your model), go to Phone
book. Click OK (sometimes indicated by a tick/check symbol).
4. Select one of the following and click OK:
yy Placed calls
yy Missed calls
yy Received calls
5. Using the remote control or keypad, navigate to the number you want to call. Click
OK.
Manually
To add a contact manually:
1. Using the remote control or keypad (varies depending on your model), go to Phone
book > My Contacts. Click OK (sometimes indicated by a tick/check symbol).
2. Navigate to the New icon on the left hand side. Click OK.
3. For Name, enter the name you would like to appear as this contact in the phone
book.
4. For Number, enter the number of the contact.
5. If applicable, specify Call type, Net, Bandwidth, and Restrict (ISDN systems only). If
in doubt, consult your system administrator.
6. Click OK.
Applies to the following products:
yy Cisco MXP Endpoints
From the call log or corporate phone book
Entries from call logs or the corporate phone book are added in the same way. To add a
contact from a call log (for example, from a missed call, received call, etc.) or the corporate phone book:
1. Using the remote control or keypad (varies depending on model), navigate to the
log in which the entry is currently stored.
2. Navigate to the entry to be added using the arrow keys on your remote control or
keypad.
3. Press Left on your remote control/keypad.
4. Press Down on your remote control/keypad until New is highlighted. Click OK.
The entry is now stored under My Contacts.
Applies to the following products:
yy Cisco MXP Endpoints
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568: How do I change the layouts in a multi party call using my Cisco TelePresence System
MXP endpoint?
E20
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Appendix
576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco
TelePresence PrecisionHD USB Camera?
The following are known limitations when using the Cisco TelePresence PrecisionHD USB
Camera with Cisco TelePresence ConferenceMe.
If you are using embedded MultiSite, you can change the layout of your call using the
Services Menu, available from the Main Menu screen or the bottom of the remote control
(in a TRC4).
yy ConferenceMe may not automatically select the PrecisionHD camera as the audio
device. To rectify this problem:
a. Go to Start Menu > TANDBERG > Configure ConferenceMe.
b. For Audio input, select TANDBERG Audio.
You can request the floor, which forces your endpoint to be seen by everyone else as
either the main image or the larger image in a 5+1 layout. An indicator appears when you
have the floor and disappears when you release the floor. The release floor option makes
the floor available for other participants.
yy If your computer has more than one webcam connected, ConferenceMe cannot
select the PrecisionHD USB Camera in any circumstance, therefore the above steps
do not work. This issue is present in software versions up to and including CC1.1.0
and ConferenceMe 1.0(1.2).
To change the layout of the conference, select the A icon to select from the options available (4 split, 3 party dual screen, voice switched, or 5+1 split). Auto Split is the default
layout selected to choose the best layout depending on the number of people in the call. If
you are connected to a conference on a Cisco TelePresence MCU, enable Far end camera controls on your endpoint, and use the arrow keys on your remote control to choose
between the available layouts.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
yy TANDBERG ConferenceMe
Applies to the following products:
yy Cisco MXP Endpoints
Related questions:
494: Which applications can I use with the PrecisionHD USB camera?
569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?
You can choose from a variety of preset ring tones for your Cisco TelePresence System
MXP endpoint.
580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication?
Yes, the Cisco IP Video Phone E20 supports 802.1x authentication.
1. Go to Control Panel. Click OK.
2. Using the arrow keys, navigate to Audio. Click OK.
3. Navigate to Alert Tones & Volumes. Click OK.
4. Select a ring tone for Video Call Alert Tone and Telephone Alert Tone.
5. Navigate to Save. Click OK.
Applies to the following products:
yy Cisco IP Video Phone E20
581: Does the Cisco IP Video Phone E20 have an auto answer feature?
Applies to the following products:
yy Cisco MXP Endpoints
yy Cisco T150 MXP
Yes, the Cisco IP Video Phone E20 can auto answer incoming calls without user interaction.
Applies to the following products:
yy Cisco IP Video Phone E20
582: How do I reject all incoming calls on my Cisco IP Video Phone E20?
If you set Do Not Disturb to On, the Cisco IP Video Phone E20 rejects all incoming calls.
Applies to the following products:
yy Cisco IP Video Phone E20
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Appendix
588: Does the Cisco IP Video Phone E20 have support for BroadSoft?
583: What is the maximum call rate the Cisco IP Video Phone E20 supports?
The Cisco IP Video Phone E20 has expanded its integration with PBX vendors by introducing full integration support with BroadSoft SIP-based PBX. This integration allows the
Cisco IP Video Phone E20 to function similar to other IP phones when registered to the
BroadSoft solution, including full support for the following features:
The Cisco IP Video Phone E20 can support calls up to 1152 kbps.
Applies to the following products:
yy Cisco IP Video Phone E20
yy Provisioning – Easy plug and play provisioning with the BroadSoft platform.
yy Shared Call Appearance – allowing an Cisco IP Video Phone E20 to participate as a
part of a group sharing the same number/URI
yy Click-to-dial – Control call activity of the Cisco IP Video Phone E20 from your
computer.
yy Push-to-talk – Connect instantly to a defined person or group.
584: Can I change maximum upstream and downstream call rate on my Cisco IP Video
Phone E20?
Yes, you can change maximum upstream and downstream call rate on your Cisco IP Video
Phone E20.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
589: Does the Cisco IP Video Phone E20 have support for multiple lines?
585: Does the Cisco IP Video Phone E20 have support for soft buttons?
Yes, the Cisco IP Video Phone E20 have support for multiple lines (SIP profiles). You can
have the Cisco IP Video Phone E20 register with up to 3 SIP numbers/SIP URIs.
Yes, you can program the five speed dial buttons on your Cisco IP Video Phone E20.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
586: Can I use the Cisco IP Video Phone E20 as a picture frame?
Yes, the Cisco IP Video Phone E20 has USB picture frame support. You can display picture on the Cisco IP Video Phone E20 in screen saver mode when plugging in a USB stick
with image files.
590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale
provisioning?
Yes, the Cisco IP Video Phone E20 is easy to deploy in large scale deployments both
within the enterprise and in external locations, including the following features:
Applies to the following products:
yy Cisco IP Video Phone E20
yy Provisioning – Easy provisioning using Cisco TelePresence Large Scale Provisioning
yy Software upgrade – Easily upgrade software on all your deployed Cisco IP Video
Phone E20s.
yy Phonebook – Manage and deploy phonebooks to all your deployed Cisco IP Video
Phone E20s.
587: Does the Cisco IP Video Phone E20 have a setup wizard?
Yes, the Cisco IP Video Phone E20 has a setup assistant that guides the user through
basic configuration.
Applies to the following products:
yy Cisco IP Video Phone E20
Applies to the following products:
yy Cisco IP Video Phone E20
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591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?
E20
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50
Appendix
599: How do I configure NAT on Cisco TelePresence System MXP endpoints?
Yes, the Cisco IP Video Phone E20 has support for HTTPS provisioning with digest
scheme. This is an alternative generic provisioning for no touch provisioning based on
bootstrap server. With TE4.0.0 the E20 supports provisioning and basic call functionality
with Cisco Unified Communications Manager (CUCM) version 8.5 and above. The E20
also supports Cisco Discovery Protocol (CDP) for easy deployment in CUCM environments. When provisioning mode is set to CUCM the E20 tries to use Voice VLAN if available in your network. When in other provisioning modes the E20 tries to use Data VLAN.
The MXP's NAT (Network Address Translation) setting is used when the MXP is located
behind a local NAT firewall and the firewall has a static public IP address. It allows the MXP
to appear as though it is directly connected to the internet - the MXP signals the public IP
address of the local NAT firewall in place of its own IP address.
Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323
Settings > NAT .
The MXP has the following NAT modes:
yy Off: The MXP signals with its own IP address. This is the default setting.
yy On: The MXP signals with the configured NAT address in place of its own IP address within the Q.931 and H.245 messages.
yy Auto: The MXP decides if the NAT address or its own IP address should be used
within the signaling. This is to support calls to the public internet and within a LAN
without the need to reconfigure the unit. If the unit detects that a public IP address has been dialed it uses the NAT address, otherwise it uses its own IP address.
Applies to the following products:
yy Cisco IP Video Phone E20
598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic
settings?
Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323
Settings > H.323 Ports .
NOTE:
yy When an MXP is registered to a Cisco TelePresence VCS Expressway or Cisco
acquired TANDBERG Border Controller, NAT mode should be set to Off as the Cisco
VCS Expressway or Border Controller handles the NAT traversal.
yy You cannot use the NAT traversal features of the MXP to communicate with a Cisco
VCS Control or Cisco acquired TANDBERG Gatekeeper that is located behind a NAT
firewall. It must go via a Cisco VCS Expressway.
The MXP has the following H.323 Ports settings:
yy Static: When you select static H.323 ports for TCP connections, the ports 5555 5574 is used for Q.931 and H.245 respectively.
yy Dynamic: When set to Dynamic (default setting) the system allocates which ports to
use when opening a TCP connection. The port range is from 11000 to 65535. The
reason for this is to avoid using the same ports for subsequent calls, as firewalls
could consider this as an attack. When port 65535 is reached then the system
restarts again at 11000.
Applies to the following products:
yy Cisco MXP Endpoints
yy Cisco T150 MXP
Applies to the following products:
yy Cisco MXP Endpoints
600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence
System Profile 6000/3000MXP?
Please refer to the Installing the Video Switch section in the MXP reference guide for
system integrators.
NOTE: The Cisco TelePresence Video Switch can only be connected to the Cisco TelePresence System Profile 3000/6000MXP.
Applies to the following products:
yy Cisco MXP Endpoints
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603: How do I reset a Cisco TelePresence System MXP endpoint to default settings?
601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP
endpoint?
NOTE: Remember to write down the Option Key and Bandwidth Key listed out before you
execute this command.
Yes, with the Cisco TelePresence Video Switch (TVS) connected to a 6000 MXP or 3000
MXP codec. The Sony EVI-HD1 camera uses the component video inputs 5 or 6 on the
TVS.
From the API (Telnet, SSH or serial cable) enter the following command:
defvalues set factory
Applies to the following products:
yy Cisco MXP Endpoints
This clears all settings on the system, reset the IP access password to TANDBERG, clear
the Option Key and Bandwidth Key, delete the Phone Book directories and format the
flash disk.
Related questions:
600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP?
Applies to the following products:
yy Cisco MXP Endpoints
604: How do I reset the menu password on a Cisco TelePresence System MXP system?
602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence
System MXP endpoints?
Connect a straight through serial cable (9600, N, 8, 1) to data port 1 on the codec. Enter
the following command:
The following ports cover both MultiSite and H.239 (dual stream):
xConfiguration OSD Menu Password: “”
For H.323:
yy
yy
yy
yy
yy
yy
Applies to the following products:
yy Cisco MXP Endpoints
Gatekeeper Discovery (RAS) – Port 1719 – UDP
Q.931 call Setup – Port 1720 – TCP
H.245 – Port Range 5555-5574 – TCP
Video – Port Range 2326-2485 – UDP
Audio – Port Range 2326-2485 – UDP
Data/FECC – Port Range – 2326-2485 – UDP
For SIP:
yy
yy
yy
yy
yy
SIP messages – Port 5060 – UDP/TCP
SIP messages – Port 5061 – TLS(TCP)
H.245 – Port Range 5555-5574 – TCP
Video – Port Range 2326-2485 – UDP
Audio – Port Range 2326-2485 – UDP
Applies to the following products:
yy Cisco MXP Endpoints
yy Cisco T150 MXP
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605: How do I reset the IP access password on a Cisco TelePresence System MXP
endpoint?
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Appendix
607: Can I use a T1 with a Cisco TelePresence MCU?
Yes. However certain limitations may apply depending on the series of T1 that you have.
The endpoint has by default strict password enabled, which requires a password with at
least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2
special characters (i.e. !@#$%^&*()_+).
There are currently three variations of T1 systems:
yy First generation T1s (using a Codec C90)
yy Cisco TelePresence System T1
yy Cisco TelePresence System Profile 65 (using a Cisco TelePresence System Codec
C60)
Set the password from the menu:
yy You can reset the IP access password from the menu. Go to Control Panel > Security and set the IP Access Password to a new password fitting the strict password
criteria.
Cisco TelePresence System T1
The Cisco TelePresence System T1 can participate in conferences on the Cisco TelePresence MCU 4500 Series. However, the following limitations apply:
Set the password using the API:
yy You are not be able to see the immersive telepresence layouts
yy You cannot set up conferences automatically using the control panel
yy You cannot change layouts
yy The password can also be set/reset from the serial port by connecting a straight
through serial cable (9600, N,8,1) to data port 1, and enter the following command:
xConfiguration SystemUnit Password:<password>
The Cisco TelePresence System T1 solution has been developed to closely integrate with
the Cisco TelePresence Server and that is the recommended multipoint infrastructure solution. Telepresence Layouts are only available when you connect to a Cisco TelePresence
Server (TS7010, MSE8710).
Disable the strict password:
yy The strict password can be disabled by entering the API command:
xConfiguration StrictPassword: Off
First generation T1s and Profile 65
Applies to the following products:
yy Cisco MXP Endpoints
First generation T1s and Profile 65 can participate in conferences on the Cisco TelePresence MCU 4500 Series. The T1 functions as a normal endpoint participating in a
conference, and providing you have a remote control you can change layouts using Far
End Camera Control, and set up conferences. You are not able to see the Telepresence
Layouts unless you connect to a Telepresence Server (TS7010, MSE8710).
Applies to the following products:
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Codian MCU 4500
yy TANDBERG Telepresence Servers
608: Where can I find descriptions of the Cisco TelePresence System MXP API commands?
Software version F9:
The API commands for Cisco TelePresence System Codec 3000 MXP and 6000 MXP are
described in the:
yy Cisco TelePresence System MXP Reference User Guide for System Integrators
The guide is available online.
Applies to the following products:
yy Cisco MXP Endpoints
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609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the
desktop is not displayed on the screen. Why?
All products
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53
Appendix
610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen
input?
The EX90 has one DVI-I (integrated analog and digital) input.
There can be several reasons to this:
The following resolutions are supported on the EX90 PC screen digital input:
The EX90 input source is set to DVD
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
yy
If both the DVI-I/PC and HDMI/DVD inputs are connected, make sure the input source is
set to PC.
1. Tap the More icon in the bottom left corner on the Touch controller main menu.
2. Select Settings > Source and set the source to PC. Note that the Source selector
icon is only visible if both input sources are connected.
The EX90 fails to detect the DVI-I input source type
The DVI-I input of the Cisco TelePresence EX90 is capable of reading both digital and
analog input signals. The EX90 auto-detects the signal type by default. However, in some
situations, it may be necessary to manually set up the EX90 to the correct input signal
type.
1. Tap the More icon in the bottom left corner on the Touch controller main menu.
2. Select Settings > Display settings and set the DVI Mode. Change this setting to
Digital..
The computer does not support the resolution
1920 x 1200 - native resolution, recommended
1920 x 1080 (not full screen)
1776 x 1000 (not full screen)
1680 x 1050
1600 x 1200 (not full screen)
1440 x 900
1400 x 1050 (not full screen)
1280 x 1024 (not full screen)
1280 x 960 (not full screen)
1280 x 800
1280 x 768 (not full screen)
1280 x 720 (not full screen)
1152 x 648 (not full screen)
1024 x 768 (not full screen)
960 x 600 (not full screen)
800 x 600 (not full screen)
The following resolutions are supported on the EX90 PC screen analog input:
The computer is not capable of outputting any of the supported input resolutions defined
on the EX90.
yy
yy
yy
yy
yy
yy
yy
The computer graphics card does not have the latest driver installed
Check that you are running the latest driver available form your graphics card vendor.
The cables are not connected properly
Check that the cables are connected.
1920 x 1200 - native resolution, recommended
1680 x 1050
1600 x 1200 (not full screen)
1440 x 900
1280 x 1024 (not full screen)
1024 x 768 (not full screen)
800 x 600 (not full screen)
Applies to the following products:
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence EX90
Related questions:
609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but
the desktop is not displayed on the screen. Why?
Related questions:
610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PCscreen input?
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614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch
controller background?
611: Can I run MultiSite on the Cisco TelePresence EX90?
Yes, up to 3-sites can connect in MultiSite.
You can change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller
by selecting More > Settings on the Touch Panel. Then select Background. There you
can choose either a default background or your custom background image.
Applies to the following products:
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Related questions:
329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
330: How do I install the MultiSite option key?
615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and
EX90?
612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other
Cisco TelePresence endpoints?
Phone books are normally provisioned to the Cisco TelePresence MX200, MX300, EX60
and EX90 from a central server. If your video system is centrally managed, contact your
system administrator to have the relevant phone books applied to your system. You can
also add contacts to the My contacts list on the system.
The Cisco TelePresence EX60/EX90 is a fully standards-compliant system and connects
with all current Cisco TelePresence endpoints from PC video using Movi, Jabber Video,
desktop systems, set-tops, Profile room systems and the Telepresence T3. Cisco TelePresence endpoints as well can be called directly from TC5 with 1.7.4 or higher.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
For further information on interoperability, refer to the release notes for the relevant software release (TC platform).
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
616: What is the default user name and password for the Cisco TelePresence MX200,
MX300, EX60 and EX90?
The default user name is "admin" and password "" (blank) for the Cisco TelePresence
video system.
613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom?
Yes, the PrecisionHD camera on the EX90 has a full 1.5x optical zoom.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
1. Tap the Adjustments icon in the bottom left corner on the Touch controller main
menu.
2. Select Camera and adjust the zoom with the + and - buttons.
Applies to the following products:
yy Cisco TelePresence EX90
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Appendix
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300,
EX60 and EX90 main screen be reflected on the Touch controller?
617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco
TMS Agent large scale provisioning?
Yes, these video systems do support large scale provisioning.
No, this is not possible at the moment.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?
618: Do MX200, MX300, EX60 and EX90 support multiple languages?
No, this is not possible. The USB host and USB device connectors are for future use.
Yes, we support the following languages: English, Chinese Simplified, Chinese Traditional,
Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin), Swedish and
Turkish.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?
Yes, but this is only recommended for very good light conditions.
Login to the EX60/EX90 using ssh and execute the following API command to set the
camera frequency:
619: Can the Cisco TelePresence EX90 be wall mounted?
No, the Cisco TelePresence EX90 cannot be wall mounted.
xConfiguration Cameras Camera 1 FrameRate: <30Hz,60Hz>
Note: Since the Cisco TelePresence EX60/EX90 is a desktop system, and because the
light conditions in a normal office environment is normally not good enough, the default
setting is 30 Hz.
Applies to the following products:
yy Cisco TelePresence EX90
Notice also that the transmitted frame rate is affected by the Optimal Definition settings:
xConfiguration Video Input Source 3 OptimalDefinition Profile
620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source?
xConfiguration Video Input Source 3 OptimalDefinition Threshold60fps
Yes, the system auto-selects DVI or HDMI depending upon which is active - if both are
active you need to choose between these two.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
1. Tap the More icon in the bottom left corner on the Touch controller main menu.
2. Select Settings > Sources and and select the input you want. By selecting DVD as
source on the Touch controller interface, HDMI 1 is used as input source. Note that
the Source selector icon is only visible if both input sources are connected. If there
is only one source, the Cisco TelePresence EX90 selects this source automatically.
Related questions:
534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
Applies to the following products:
yy Cisco TelePresence EX90
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Q&A
626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60
and EX90?
624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my
Cisco TelePresence EX90?
These video systems are Bluetooth ready, but they do not support Bluetooth headset connection at the moment.
Yes, the Cisco TelePresence EX90 supports the Performance Mic 20 external microphone.
Applies to the following products:
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Related questions:
678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my
Cisco TelePresence MX200, MX300 or EX60
625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?
627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?
These video systems do not have full VoIP functionality at the moment.
Yes, Multiway is supported for these video systems from TC4.2.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
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56
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57
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory
settings?
There are three ways to reset to factory settings.
Factory reset using the Touch Panel
1. Select More from the main panel.
2. Select Settings > Administrator settings and select Reset.
3. Select Factory Reset.
Related questions:
331: How do I restore the factory default settings on a Cisco TelePresence System
Codec?
327: How do I back up the system settings of the Cisco TelePresence System Codec?
Factory Reset mechanically (EX60 and EX90 only)
1. Unplug the power cable.
2. Replug the power cable.
3. Press and hold the power button immediately when the green LED in the bottom
left corner lights up. Hold until the LED turns off and on again after approximately 10
seconds.
4. Release the power button, and press it twice within 2 seconds.
630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40,
nothing is displayed on the screen, why?
You need to have the DualDisplay option key installed on the Cisco TelePresence System
Codec C40 to use the DVI-I output.
The Cisco TelePresence EX60 or EX90 is now reset to factory defaults.
Check your options from the system information menu
Factory Reset mechanically (MX200 and MX300 only)
1. Open the Home menu and go to: Settings > System information.
2. Make sure DualDisplay is listed in the Software > Options installed
1. Press the small reset button for approximately 5 seconds after switching power on,
then release it.
2. The system boots up and display a confirmation message on the video screen if the
process was successful.
Check your options using an API command
Log into the Cisco TelePresence System Codec C40 as admin using SSH (Secure Shell):
The Cisco TelePresence MX200 or MX300 is now reset to factory defaults.
1. Execute the API command:
Factory reset using API commands
2. Make sure the DualDisplay option is listed as True.
xStatus SystemUnit
A factory reset can also be performed by executing a single API command.
Applies to the following products:
yy Cisco TelePresence Codec C40
Log into the Cisco TelePresence EX60/EX90 as admin using SSH (Secure Shell):
1. Execute the API command:
xCommand systemunit FactoryReset Confirm: Yes
2. The system reboots
The procedure resets or deletes:
yy
yy
yy
yy
yy
All passwords to factory default
All configurations to factory default, including SIP and H.323 settings
Local phonebook
All logs
DHCP-information
The procedure does not delete software release and option keys, but it does delete the
inactive software image if it is present.
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631: When connecting to the second HDMI output on the Cisco TelePresence System Codec
C20, C40, SX20 or EX90, nothing is displayed on the screen, why?
E20
All products
Q&A
Appendix
58
653: Can I use the PrecisionHD USB with OS X?
Yes, the PrecisionHD USB have been tested successfully with OS X 10.6.4 (Snow Leopard) and OS X 10.7. (Lion).
You need to have the DualDisplay option key installed on the Cisco TelePresence system
to use the second HDMI output.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
Check your options from the product’s system information menu
1. Open the Home menu and go to: Settings > System information.
2. Make sure DualDisplay is listed in the Software > Options installed
654: Can I use the PrecisionHD USB with Linux?
Yes, the PrecisionHD USB have been tested successfully with Ubuntu 10.04, Debian 5.04
and Fedora 12.
Check your options using an API command
Log into the Cisco TelePresence system as admin using SSH (Secure Shell):
Applies to the following products:
yy Cisco PrecisionHD USB Camera
1. Execute the API command:
xStatus SystemUnit
2. Make sure the DualDisplay option is listed as True.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence EX90
643: The call is disconnected when I pick up the handset of the Touch controller of my
EX90. Why?
The light sensor in the early production handset cradles on the Touch controller can be
affected by some particular light conditions and this may cause false hang ups when
the handset is picked up. Please contact your local support office if you experience this
problem.
This issue can be prevented by changing the light environment of the Touch controller.
Please notice that the EX90 and Touch controller can be used without the handset. Alternatively, use the EX90 in loud speaking mode or with a headset.
Applies to the following products:
yy Cisco TelePresence EX90
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662: What should I do before contacting TAC?
E20
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Q&A
59
Appendix
To prepare for the on-site repair, follow these steps:
1. Download the Monitor Diagnostics Toolbox. The zip file contains an instruction manual, an executable file, and a template in which to record your results for sending to
TAC. Working through the toolbox allows TAC to make an immediate decision about
dispatching the OSS (On-Site Service for monitor repair, provided by Foreseeson)
2. Create an RMA ticket and attach the following:
yy Screen-shot from TM Control Software
yy Correctly filled out On-site support template
yy Picture or video of fault as seen on monitor
yy Confirmation that the monitor is not physically damaged
To help TAC to identify fixes and process RMAs on screen-related issues, please follow
the steps below before raising a ticket.
Examples of screen issues include incorrect image display, unusual colors, stripes, or any
other visual problems. The steps below take you through a process of elimination that
allows you to identify the piece of hardware that is at fault (the screen, the cable or the
codec) and show you how to gather some technical information that is useful for TAC.
1. Upgrade your codec to the latest software version (it's always best to troubleshoot
on the newest software).
2. Check that the monitor is healthy by connecting it to a known healthy output device
and verify that the image is displaying correctly. You can connect a 1080p camera
directly to the HDMI on the monitor without going through the codec and you should
see an image. This is an excellent way of testing both the camera and the monitor.
3. Try a different cable. Check the cable pins (DVI, VGA, HDMI) and if it is a DVI cable
make sure you are not using a DVI-A (see image). If you have several types of DVI
cables, you should try them all.
TANDBERG reference
Foreseeson reference
117001 - 65" Original T3/T1/Profile Monitor Assembly
FS-P6501C
117335 - 52" Profile Single Monitor Assembly
FS-S5201C
117336 - 52" Profile Left/Right Dual Monitor Assembly
FS-S5202C
117334 - 42" C-Series Profile Monitor Assembly
FS-L4205C
116181 - 42" 3000 MXP Profile Monitor Assembly
FS-L4201C
Applies to the following products:
yy Cisco MXP Endpoints
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
4. If the monitor is healthy you should now move on to the codec. Connect the codec
to another known healthy monitor and check if the same error occurs here.
5. Try a different output on the codec and see if the problem persists.
6. Important: Take a short video clip (for example, on your mobile phone) or a photo
of the problematic video output. Telnet into the codec and copy the output of the
‘xconfig’ and ‘xstatus’ commands. Provide all this information to TAC when you raise
the ticket, together with the results of the tests you have done.
663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade
it?
Please make sure you have closed all programs accessing the PrecisionHD USB Camera.
Programs like WebEx Connect, Messenger, Skype, Jabber Video, Movi etc. need to be
closed in order to upgrade the software on the camera.
By following these steps you help the TAC team to identify and resolve your problem as
quickly as possible.
Applies to the following products:
yy Cisco PrecisionHD USB Camera
RMA and on-site screen repair for Cisco partners
If, after following the steps above, you have found that the screen itself has a hardware
fault, the RMA process should be initiated. In some regions, hardware faults on the following screens requires a screen technician to be dispatched on-site (TAC advises you about
this when you initiate the RMA).
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Appendix
667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system,
but the desktop is not displayed on the screen. Why?
664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60
have optical zooms?
The PrecisionHD cameras on the MX200 and MX300 has a 4x zoom, but the camera on
EX60 does not have a zoom.
There can be several reasons to this:
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
The DVI-I input of the Cisco TelePresence EX60 is capable of reading both digital and
analog input signals. The EX60 auto-detects the signal type by default. However, in some
situations, it may be necessary to manually set up the EX60 to the correct input signal
type.
The EX60 fails to detect the DVI-I input source type
1. Tap the Adjustments icon in the bottom left corner on the Touch controller main
menu.
2. Select Settings > Display settings and set the DVI Mode.
665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?
Yes, the MX200, MX300 and EX60 can be wall mounted. The brackets you need to do this
have to be ordered separately.
The computer does not support the resolution
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
The computer graphics card does not have the latest driver installed
The computer is not capable of outputting any of the supported input resolutions defined
on the EX60.
Check that you are running the latest driver available form your graphics card vendor.
The cables are not connected properly
Check that the cables are connected.
666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?
No, The Cisco TelePresence MX200, MX300 and EX60 do not have MultiSite capabilities.
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
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MXP Series
668: Which endpoints use the Cisco TelePresence Touch controller?
All C Series endpoints running TC SW 4.1 or later and all EX Series and MX Series endpoints running TC SW 4.0 or later can take advantage of deploying the Cisco Telepresence Touch controller for ease of use and intuitive touch User Interface.
E20
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Q&A
Appendix
61
670: Do all installations of the Cisco TelePresence Touch controller support use of handset
for audio on the Touch controller?
No, only the EX Series supports the use of handset. For other installations which connect
via Ethernet (over LAN or directly to the codec) there is no support for audio signalling.
This includes Cisco C Series Codecs and Integrator Packages (C40, C60 and C90), Quick
Set C20, Profile Series and EX Series.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and
which endpoints have it as an option?
Cisco TelePresence MX Series, EX Series and Profile Series ship with the Cisco TelePresence Touch controller as standard.
Cisco TelePresence Integrator Products and Quick Sets have the Cisco TelePresence
Touch controller as purchasable option.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
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MXP Series
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting
over LAN?
E20
All products
Q&A
62
Appendix
672: How do I install the Cisco TelePresence Touch controller with a C Series codec when
connecting directly to the secondary Ethernet port of the codec?
When connecting the Cisco TelePresence Touch controller directly to the secondary
Ethernet port of the C40, C60 or C90 codec, a on screen display message should display
on the screen for activation of secondary ethernet port. The codec must be rebooted after
activation of the secondary ethernet port.
The following steps should be followed when connecting the Cisco TelePresence Touch
controller to a C Series codec or a SX20 when connecting over LAN:
1. Check that you have Software version TC4.1 or later release installed on your C
Series codec
2. Restart your codec. The codec goes into an UPnP state for a limited period during
restart enabling identification by the Touch controller.
3. Connect the Touch controller to the power adapter.
4. Connect the Ethernet cable to the power adapter and a LAN port.
5. Connect the Power cable to an AC outlet.
6. The Touch controller boots and the window “Select codec to pair with” appears
on the Touch controller display. Codecs which are in pairing mode (UPnP) appears
in the list, or you can select a codec manually by typing in the Codec IP address.
When a codec is selected, press “Start pairing”. A window appears prompting for
administrator password on the codec. You only need to type in the password when
you pair the Touch controller to the codec, and not while it is paired.
7. At first time pairing or after codec upgrade the Touch controller downloads software
from the codec before it is ready to use.
The Secondary Ethernet port can also be activated manually in order to enable direct paring with the codec:
yy Use web interface/GUI: Advanced config > NetworkPort 2 > Mode: DirectPairing.
yy SSH into the codec and type:
xConfiguration NetworkPort 2 Mode: DirectPairing
The codec must be rebooted after activation of the secondary Ethernet port.
Applies to the following products:
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence Touch controller
Related questions:
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN?
668: Which endpoints use the Cisco TelePresence Touch controller?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
Applies to the following products:
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence Touch controller
Related questions:
668: Which endpoints use the Cisco TelePresence Touch controller?
672: How do I install the Cisco TelePresence Touch controller with a C Series codec
when connecting directly to the secondary Ethernet port of the codec?
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
673: Are there any requirements or limitations on the length of the ethernet cable when
connecting the Cisco TelePresence Touch controller to a codec?
A shielded Ethernet cable is recommended to be used when connecting from the power
adapter to a LAN port or when connecting directly to the secondary Ethernet port on the
codec. There are no limitations on the length of the Ethernet cable, but normally it is not
recommended to use more than 100 meters per cable segment.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence Touch controller
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674: What is the difference between the Cisco TelePresence Touch controller for EX Series,
SX20 and C Series?
E20
All products
Q&A
63
Appendix
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco
TelePresemce video system?
Yes. When multiple Cisco TelePresence Touch controllers are connected, only the last
paired device stays paired after reboot, unless connected directly to the system. When
connected directly to the system, both the directly connected system and last paired
system over LAN stays paired after reboot.
The Cisco TelePresence Touch controller for EX Series is different from the Cisco TelePresence Touch controller for C Series in two ways:
1. An audio handset can be only be connected to the Touch controller for EX Series.
2. The Touch controller for EX Series comes with a fixed 1,2 meter cable. The Touch
controller for Profile Series, C Series Codecs, C20 Quick Set and SX20 Quick Set
comes with a fixed 7,5 meter cable.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
yy Cisco TelePresence Touch controller
Related questions:
668: Which endpoints use the Cisco TelePresence Touch controller?
671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN?
672: How do I install the Cisco TelePresence Touch controller with a C Series codec
when connecting directly to the secondary Ethernet port of the codec?
677: Can I use both the Cisco TelePresence Touch controller and the remote control at
the same time?
675: Does the Cisco TelePresence Touch controller come in a wall mount version?
No, the Cisco TelePresence Touch controller is only available as a table version.
Applies to the following products:
yy Cisco TelePresence Touch controller
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the
same time?
No. When a codec is paired with a Cisco TelePresence Touch controller it is not possible
to use the remote control.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence Touch controller
Related questions:
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
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Appendix
689: How do I select which monitor output is primary and which is secondary?
678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my
Cisco TelePresence MX200, MX300 or EX60
By default you have one primary and one secondary monitor. The output is marked with
1st and 2nd screen on the back of the codec. This may be changed to alter the primary
and secondary monitor.
No, the Cisco TelePresence MX200, MX300 and EX60 do not support the Performance
Mic 20 external microphone.
e.g to swap the default setting on a C40 - execute the following
Applies to the following products:
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
xconfiguration Video Output HDMI 1 MonitorRole: Second
xconfiguration Video Output DVI 2 MonitorRole: Primary
Related questions:
624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my
Cisco TelePresence EX90?
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
688: How can I use a dedicated monitor for showing presentations only?
You can set up a monitor to show only presentations by executing the following API command:
xconfiguration Video Monitors: DualPresentationOnly
This activates the secondary monitor output, but only when a presentation is shown locally
or received from far end.
Note:We do not recommend using the alternative xConfiguration Video Output HDMI 1
MonitorRole: PresentationOnly - this command is designed for a specific use-case.
692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video
system?
If a microphone is connected to the Line 1 and Line 2 ports on the codec, its audio
comes out of the speakers. This is a normal behavior as it is designed to be used as an
audio input for presentations. This can be changed via TC console. The details are present in the TC console User Guide.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
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Applies to the following products:
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
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693: How do I pan and tilt a PrecisionHD camera?
You control the camera with a remote control or a Touch panel. You can also use the web
interface or API commands to do this.
E20
All products
Q&A
65
Appendix
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by
incoming calls when I´m already in a call?
You can do this by enabling the MultiSite feature:
Enter the IP adress of your codec on a web browser.
With the remote control:
Select Configurations and Advanced Configurations.
1. Press the Layout key and select Self view.
2. You can pan and tilt the camera by using the arrow keys.
Select Conference 1 from the menu on the left.
In the scroll down menu for IncomingMultisiteCall Mode select Deny.
With the Touch panel:
This also applies to systems without Multisite installed and you do not get an incoming
telephone call when in a call.
1. Tap the camera symbol on the upper right corner to enter Camera control. Entering
the Camera control will activate Self view.
2. Select Show camera controls.
3. Tap the arrow keys to pan and tilt the camera.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
yy Cisco TelePresence MX200
yy Cisco TelePresence MX300
yy Cisco TelePresence EX60
yy Cisco TelePresence EX90
With the web interface:
1. Open a web browser and enter your codec’s IP number.
2. Log in and select Call Control.
3. Select Camera Control button under the main source image.
4. Pan and tilt the camera using the arrow buttons.
With the API commands:
1. Log into the system as admin using SSH (Secure Shell)
2. Execute the following commands:
xCommand Camera PositionSet CameraId:1 Pan: <-65535..65535>
xCommand Camera PositionSet CameraId:1 Tilt: <-65535..65535>
Note: Do not pan or tilt by hand while using a PrecisionHD 4x camera as this will damage
the gears.
Applies to the following products:
yy Cisco TelePresence SX20 Quick Set
yy Cisco TelePresence Codec C20
yy Cisco TelePresence Codec C40
yy Cisco TelePresence Codec C60
yy Cisco TelePresence Codec C90
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
66
Appendix
D14865.02 Endpoints Knowledge Base Articles | 2012 March
© 2011-2012 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence Video Systems
Knowledge Base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
67
User documentation on the Cisco web site
The user documentation can be found on
http://www.cisco.com/go/telepresence/docs.
Document categories
For each product you will find the different types of guides in the following document categories:
Depending on which product you have got, select the following in the right pane:
User guides:
MX Series:
Maintain and Operate | End-User Guides
TelePresence Endpoints - Multipurpose
> Cisco TelePresence MX Series
Quick reference guides:
Maintain and Operate | End-User Guides
EX Series:
Installation guides:
TelePresence Endpoints - Personal
> TelePresence Desktop
> Cisco TelePresence System EX Series
Install and Upgrade | Install and Upgrade Guides
Getting started guide:
Profile Series:
Install and Upgrade | Install and Upgrade Guides
TelePresence Endpoints - Multipurpose
> Cisco TelePresence System Profile Series
Administrator guides:
Maintain and Operate | Maintain and Operate Guides
Codec C Series:
API reference guides:
TelePresence Solutions Platform
> TelePresence Integrator Products
> Cisco TelePresence System Integrator C Series
Reference Guides | Command references
Physical interface guides:
Maintain and Operate | End-User Guides
SX Quick Set and Quick Set C20:
TelePresence Solutions Platform
> TelePresence Quick Set
> Cisco TelePresence Quick Set Series
Regulatory compliance and safety information:
Install and Upgrade | Install and Upgrade Guides
TC software release notes:
MXP Series:
Release and General Information | Release Notes
TelePresence Solutions Platform
> TelePresence Integrator Products
> Cisco TelePresence System Integrator MXP Series
TC software licensing information:
Release and General Information | Licensing Information
Video conferencing room guidelines:
Design | Design Guides
Note: All products do not have all types of guides.
D14865.02 Endpoints Knowledge Base Articles | 2012 March
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