Paging
• Paging Overview, page 1
• Paging Prerequisites, page 2
• Basic Paging Configuration Task Flow, page 2
• Advanced Notification Paging Task Flow , page 4
Paging Overview
Cisco Unified Communications Manager can be configured to integrate with Cisco Paging Server to provide
basic paging services for Cisco Unified IP Phones and a variety of endpoints. The Cisco Paging Server product
is offered through the InformaCast Virtual Appliance and offers the following deployment options:
InformaCast Basic Paging
InformaCast Basic Paging provides phone-to-phone live audio paging to individual Cisco IP phones or groups
of up to 50 phones simultaneously. InformaCast Basic Paging is free to all Cisco Unified Communications
Manager customers and all Cisco Business Edition 6000 and Cisco Business Edition 7000 customers.
InformaCast Advanced Notification
InformaCast Advanced Notification is a full-featured emergency notification and paging solution that allows
you to reach an unlimited number of Cisco IP phones and a variety of devices and systems with text and audio
messages.
Some of the features include:
• Ability to reach analog PA systems and IP speakers
• Support for Cisco Jabber
• 911 emergency call monitoring, recording, and notification
• Dynamic conference call
• Event accountability with message confirmation and reporting
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InformaCast Mobile
• Implementation with panic buttons
• Building evacuation or lockdown
• Facilities integration (control lighting, door locks)
• Security integration (motion detectors, access, fire)
• General purpose and shift or bell scheduling
Users must purchase a license key to access InformaCast Advanced Notification features.
InformaCast Mobile
InformaCast Mobile is a cloud-based service that allows users to send images, text, and pre-recorded audio
to mobile devices running iOS or Android. It also has bi-directional integration with InformaCast Advanced
Notification.
Some of the features include:
• The ability to send and receive InformaCast messages via mobile devices running iOS or Android
• Bi-directional integration with InformaCast Advanced Notification
• Message confirmations and read receipts
• No calling or SMS messaging fees
InformaCast Mobile must be purchased direct from Singlewire Software. Please refer to the Singlewire website
for addtional details and downloads.
If you have already configured Cisco Unified Communications Manager to integrate with InformaCast
Advanced Notification, no further configuration of Cisco Unified Communications Manager is required.
Paging Prerequisites
Cisco Paging Server is designed to work in a multicast environment. You must configure your network for
multicast.
For a list of Cisco Unified IP Phones that support paging, refer to the Cisco Unified IP Phones section of the
Singlewire Compatibility Matrix at:
http://www.singlewire.com/compatibility-matrix.html.
Basic Paging Configuration Task Flow
Perform the following tasks to configure Cisco Unified Communications Manager to integrate with Cisco
Paging Server for an InformaCast Basic Paging deployment.
Before You Begin
• Learn more about the feature by reviewing the following:
◦Paging Overview, on page 1
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Basic Paging Configuration Task Flow
◦InformaCast Basic Paging, on page 1
• Review Paging Prerequisites, on page 2
Procedure
Command or Action
Purpose
Step 1
Enable SNMP Service, on page 6
Configure SNMP in Cisco Unified
Communications Manager.
Step 2
Set Default Codec to G.711, on page 9
Set the default codec to G.711.
Step 3
Configure a Device Pool for Paging, on page Configure a device pool.
9
Step 4
Configure Route Partition for InformaCast
Paging, on page 11
Configure a route partition for Basic Paging.
Step 5
Configure Calling Search Space for
InformaCast Paging, on page 11
Configure a calling search space for Basic
Paging.
Step 6
Configure CTI Ports for Paging, on page 16 Configure CTI ports.
Step 7
Configure Access Control Group with AXL Configure an AXL access control group.
Access, on page 18
Step 8
Configure Application User for Paging, on
page 18
Step 9
Enable web access for the phone using one of You can enable web access on a individual
the following procedures:
phone or use a Common Phone Profile to enable
web access for a group of phones that use that
• Enable Web Access for a Phone, on
profile.
page 19
Configure an application user.
• Enable Web Access for Common Phone
Profile, on page 20
Step 10
Configure Authentication URL, on page 20 Configure the Cisco Unified Communications
Manager authentication URL to point to
InformaCast so that when InformaCast pushes
broadcasts to Cisco Unified IP Phones, the
phones will authenticate with InformaCast.
For detailed procedures on how to configure Cisco Unified Communications Manager and Cisco Paging
Server, refer to the InformaCast Virtual Appliance Basic Paging Installation and User Guide at: http://
www.cisco.com/c/en/us/support/unified-communications/paging-server/products-maintenance-guides-list.html
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Advanced Notification Paging Task Flow
Advanced Notification Paging Task Flow
Perform the following tasks to configure Cisco Unified Communications Manager to integrate with an
InformaCast Advanced Notification paging deployment. An Advanced Notification deployment can include
the following features:
• InformaCast paging
• CallAware
• PushToTalk
• Legacy paging devices
• Plugins such as Facebook, Twitter and conferencing
Before You Begin
• Learn more about the feature by reviewing the following:
◦Paging Overview, on page 1
◦InformaCast Advanced Notification, on page 1
◦InformaCast Mobile, on page 2
• Review Paging Prerequisites, on page 2
Procedure
Command or Action
Purpose
Step 1
Configure SNMP for Paging, on page
5
Configure SNMP services in Cisco Unified
Communications Manager.
Step 2
Configure Media Resources for Legacy Optional. If you want to connect to legacy paging
Paging, on page 7
devices, configure a media resource group that includes
an MTP.
Step 3
Configure Region for Paging, on page Configure a region for paging with G.711 as the default
8
codec and a device pool for paging devices.
Step 4
Configure Partitions and Calling Search Configure partitions and calling search spaces for your
Spaces for Paging, on page 10
paging deployment.
Step 5
Configure CTI Route Points for
CallAware, on page 13
Step 6
Enable the Built in Bridge using one of If you are deploying CallAware, enable the Built in
the following procedures:
Bridge using a clusterwide service parameter, or on
the phone itself.
• Enable Built in Bridge for Cluster,
Note
The settings in the Phone Configuration
on page 14
window for an individual phone override the
clusterwide service parameter.
If you are deploying CallAware, configure CTI route
points for each CallAware redirect.
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Configure SNMP for Paging
Command or Action
Purpose
• Enable Built in Bridge for a Phone,
on page 15
Step 7
Configure CTI Ports for Paging, on page Configure CTI ports for InformaCast paging and
16
CallAware redirects.
Step 8
Configure SIP Trunk for Legacy Paging If you are connecting to legacy paging devices,
Devices, on page 17
configure a SIP trunk that connects to your legacy
devices.
Step 9
Configure Access Control Group with
AXL Access, on page 18
Step 10
Configure Application User for Paging, Configure an application user. You must configure
on page 18
different application users for InformaCast, CallAware,
and PushToTalk.
Step 11
Perform one of the following procedures: Enable web access for your phones. You can enable
web access on an individual phone, or use a Common
• Enable Web Access for a Phone, Phone Profile to enable web access for a group of
on page 19
phones.
• Enable Web Access for Common
Phone Profile, on page 20
Step 12
Configure Authentication URL, on page Configure the Cisco Unified Communications Manager
20
authentication URL to point to InformaCast so that
when InformaCast pushes broadcasts to Cisco Unified
IP Phones, the phones will authenticate with
InformaCast.
Step 13
Configure PushToTalk Service
Integration, on page 23
Step 14
Assign a Directory URI to a Phone, on Optional. Assign directory URIs to your paging
page 30
directory numbers. This allows you to implement URI
dialing in your paging deployment.
Configure an access control group that includes access
to the AXL API.
Configure PushToTalk service integration for your
Cisco Unified IP Phones.
For detailed information on the InformaCast Advanced Notification deployment options, refer to your
InformaCast Advanced Notification product documentation. For help, visit Singlewire's website at http://
www.singlewire.com.
Configure SNMP for Paging
Perform the following tasks to configure SNMP services in the cluster for either Basic Paging or Advanced
Notification deployments.
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Configure SNMP for Paging
Procedure
Command or Action
Purpose
Step 1
Enable SNMP Service, on page 6
Enable the SNMP and other services in the
cluster.
Step 2
Create an InformaCast SNMP Community
String, on page 6
Configure an SNMP community string.
Enable SNMP Service
To configure paging in either Basic Paging or Advanced Notification deployments, you must enable SNMP
on every node in the cluster. In addition, you must enable the following services:
• Cisco CallManager SNMP Service—Enable on all nodes in the cluster.
• Cisco CallManager—Enable on all nodes in the cluster.
• Cisco AXL Web Services—Enable on at least one node.
• Cisco CTIManager—Enable on at least one node.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Log in to Cisco Unified Serviceability and choose Tools > Service Activation.
From the Server drop—down list, choose the server on which you want to configure SNMP.
Check the check boxes that correspond to the Cisco CallManager SNMP Service and Cisco CallManager.
For at least one server in the cluster, check the check boxes that correspond to the Cisco CTIManager and
Cisco AXL Web Service services.
Click Save.
Click OK.
Repeat the previous steps for all nodes in the cluster.
What to Do Next
Create an InformaCast SNMP Community String, on page 6
Create an InformaCast SNMP Community String
Perform this procedure for Basic Paging or Advanced Notification deployments to set up an SNMP community
string.
Before You Begin
Enable SNMP Service, on page 6
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Configure Media Resources for Legacy Paging
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
In Cisco Unified Serviceability, choose SNMP > V1/V2c > Community String.
From the Server drop-down list box, choose a server and click Find.
Click Add New.
In the Community String Name field, enter ICVA.
From the Access Privileges drop-down menu, select ReadOnly.
Check the Apply to All Nodes check box if the check box is active.
Click Save.
Click OK.
What to Do Next
For Basic Paging, go to Set Default Codec to G.711, on page 9
For Advanced Notification, go to Configure Media Resources for Legacy Paging, on page 7
Configure Media Resources for Legacy Paging
If you are implementing an Advanced Notification deployment that includes legacy paging devices, perform
these tasks to configure media resources with an MTP so that InformaCast can send broadcasts to your legacy
paging devices.
Before You Begin
Configure SNMP for Paging, on page 5
Procedure
Command or Action
Purpose
Step 1
Create a Media Resource Group, on page
7
Configure a media resource group that includes
an MTP.
Step 2
Create a Media Resource Group List, on
page 8
Add your media resource group to a media
resource group list.
Create a Media Resource Group
Perform this procedure if you are configuring an Advanced Notification deployment that connects to legacy
paging devices. You must configure a media resource group that includes an Media Termination Point (MTP)
resource. The MTP is required to connect the legacy paging interface.
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Configure Region for Paging
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
From Cisco Unified CM Administration, choose Media Resources > Media Resource Group.
Click Add New.
Enter a Name and Description for the group.
Use the arrows to move MTP from the Available Media Resources area to the Selected Media Resources
area.
Click Save.
What to Do Next
Create a Media Resource Group List, on page 8
Create a Media Resource Group List
If you have configured a media resource group with an MTP to connect to a legacy paging interface, configure
a media resource group that includes your media resource group.
Before You Begin
Create a Media Resource Group, on page 7
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
From Cisco Unified CM Administration, choose Media Resources > Media Resource Group List.
Click Add New.
Enter a Name and Description for the list.
Use the arrows to move the media resource group that you created to the Selected Media Resource Groups
area.
Click Save.
What to Do Next
Set Default Codec to G.711, on page 9
Configure Region for Paging
For either Basic Paging or Advanced Notification deployments, you must set up a region for your paging
deployment.
Before You Begin
For Basic Paging, Configure SNMP for Paging, on page 5
For Advanced Notification, Configure Media Resources for Legacy Paging, on page 7
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Configure Region for Paging
Procedure
Command or Action
Purpose
Step 1
Set Default Codec to G.711, on page 9
Create a region that uses the G.711 codec for calls
to other regions.
Step 2
Configure a Device Pool for Paging, on Set up a device pool for paging and assign the region
page 9
that you created to that device pool.
Set Default Codec to G.711
You must create an InformaCast region that uses G.711 as the default codec for calls to other regions.
Before You Begin
Configure SNMP for Paging, on page 5
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
In Cisco Unified CM Administration, choose System > Region Information > Region.
Click Add New.
In the Name field, enter ICVA.
Click Save.
In the Regions text box, select all regions by pressing the CTRL key and clicking all of the selected regions.
From the Maximum Audio Bit Rate drop-down list box, select 64 kbps (G.722, G.711).
From the Maximum Session Bit Rate for Video Calls column click the None radio button.
Click Save.
What to Do Next
Configure a Device Pool for Paging, on page 9
Configure a Device Pool for Paging
Perform this procedure for both Basic Paging and Advanced Notification deployments to configure a device
pool for your paging deployment.
Before You Begin
Set Default Codec to G.711, on page 9
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Configure Partitions and Calling Search Spaces for Paging
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
In Cisco Unified CM Administration, choose System > Device Pool.
Click Add New.
In the Device Pool Name field, enter ICVA.
From the Cisco Unified Communications Manager Group drop-down list box, select the group that contains
the Cisco Unified Communications Manager cluster with which the InformaCast Virtual Appliance will
communicate.
From the Date/Time Group drop-down list box, select a date/time group. Select CMLocal unless you are
performing dialing restrictions by the time of day.
From the Region drop-down list box, choose ICVA.
If you have an Advanced Notification deployment that includes legacy paging devices, from the Media
Resource Group List drop-down list box, select the media resource group list that you configured to include
an MTP.
From the SRST Reference drop-down list box, select Disable.
Click Save.
What to Do Next
Configure Partitions and Calling Search Spaces for Paging, on page 10
Configure Partitions and Calling Search Spaces for Paging
Perform the following tasks to configure a partition and calling search space (CSS) for paging as follows:
• For Basic Paging deployments, create a single partition and CSS for InformaCast paging.
• For Advanced Notification deployments, create a single partition and CSS for InformaCast paging. If
you are deploying CallAware, you must also configure a unique partition and CSS combination for each
CallAware redirect.
Before You Begin
Configure Region for Paging, on page 8
Procedure
Command or Action
Purpose
Step 1
Configure Route Partition for InformaCast Configure a route partition for InformaCast paging.
Paging, on page 11
Step 2
Configure Calling Search Space for
InformaCast Paging, on page 11
Configure a calling search space for InformaCast
paging.
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Configure Partitions and Calling Search Spaces for Paging
Command or Action
Purpose
Step 3
Configure Route Partitions for CallAware, Optional. If you are deploying CallAware in an
on page 12
Advanced Notification deployment, configure route
partitions for each CallAware redirect.
Step 4
Configure Calling Search Spaces for
CallAware, on page 13
Optional. If you are deploying CallAware in an
Advanced Notification deployment, configure calling
search spaces for each CallAware redirect.
Configure Route Partition for InformaCast Paging
Create a route partition for InformaCast paging in either a Basic Paging or Advanced Notification deployment.
Before You Begin
Configure a Device Pool for Paging, on page 9
Procedure
Step 1
Step 2
Step 3
Step 4
In Cisco Unified CM Administration, choose Call Routing > Class of Control > Route Partitions.
Click Add New.
In the Name field, enter the following name and description for the partition: ICVA-CTIOutbound,ICVA-Do
not add to any phone CSS.
Click Save.
What to Do Next
Configure Calling Search Space for InformaCast Paging, on page 11
Configure Calling Search Space for InformaCast Paging
Perform this procedure to configure a calling search space for InformaCast paging in either a Basic Paging
or Advanced Notification deployment.
Before You Begin
Configure Route Partition for InformaCast Paging, on page 11
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Configure Partitions and Calling Search Spaces for Paging
Procedure
Step 1
Step 2
Step 3
Step 4
In Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.
Click Add New.
In the Name field, enter ICVA.
In the Available Partitions list box, use the arrows to move the following partitions to the Selected Partitions
list box.
• The partition that you created for InformaCast paging
• The partitions that contain your users' extensions and any analog paging extensions
Step 5
Click Save.
What to Do Next
For Basic Paging or Advanced Notification without CallAware, Configure CTI Ports for Paging, on page
16
For Advanced Notification with CallAware, Configure Route Partitions for CallAware, on page 12
Configure Route Partitions for CallAware
If you are deploying CallAware in an Advanced Notification paging deployment. perform this procedure to
set up a unique partition for each CallAware redirect.
Before You Begin
Configure Calling Search Space for InformaCast Paging, on page 11
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
In Cisco Unified CM Administration, choose Call Routing > Class of Control > Partition.
Click Add New.
In the Name field, enter the following name and description for the partition: ICVA-Redirect1-CA,ICVA
Redirect 1 CallAware.
Click Save
For each additional call redirect, create a new partition, incrementing the redirect number that you enter in
the Name field. For example, ICVA-Redirect2-CA.
What to Do Next
Configure Calling Search Spaces for CallAware, on page 13
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Configure CTI Route Points for CallAware
Configure Calling Search Spaces for CallAware
If you are deploying CallAware in an Advanced Notification deployment, you must configure a unique calling
search space (CSS) for each CallAware redirect.
Before You Begin
Configure Route Partitions for CallAware, on page 12
Procedure
Step 1
Step 2
Step 3
In Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.
Click Add New.
In the Name field, enter ICVA-Redirect1-CA.
Step 4
Step 5
Click Save.
Repeat the above steps until you have a separate CSS for each call redirect. For each CSS, increment the
redirect number in the Name field. For example, ICVA-Redirect2-CA.
What to Do Next
Configure CTI Route Points for CallAware, on page 13
Configure CTI Route Points for CallAware
Perform this procedure only if you have an Advanced Notification paging deployment that includes CallAware.
You must configure CTI route points for each CallAware redirect.
Before You Begin
Configure Partitions and Calling Search Spaces for Paging, on page 10
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Enable Built in Bridge for Cluster
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
In Cisco Unified CM Administration, choose Device > CTI Route Point.
Click Add New.
In the Device Name field, enter a name for your route point. This name must match the corresponding route
point name that you configure in the InformaCast Virtual Appliance.
Enter a Description for the route point. For example, ICVA Redirect 1 CallAware.
From the Device Pool drop-down list box, choose ICVA.
From the Calling Search Space drop-down list box, choose the calling search spaces that you set up for this
CallAware redirect.
Click Save.
In the Association area, click Line [1] - Add a new DN.
In the Directory Number field, enter the directory number that CallAware will monitor.
From the Route Partition drop-down list box, select the partition that you set up for this CallAware redirect.
In the Call Forward and Call Pickup Settings area, leave the Forward All field empty.
For each of the remaining call forward options, configure the following settings:
a) In the Destination text box, enter the directory number to which you want to redirect calls.
b) From the Calling Search Space drop-down list box, select the CSS that you created for this redirect.
c) Click Save.
Step 13 Repeat this procedure for each CallAware redirect.
What to Do Next
Perform one of the following procedures to enable the Built in Bridge on the phone:
• Enable Built in Bridge for Cluster, on page 14
• Enable Built in Bridge for a Phone, on page 15
Enable Built in Bridge for Cluster
Perform this procedure if you have an Advanced Notification paging deployment that includes CallAware.
When you use this procedure to enable the Built in Bridge using a clusterwide service parameter, the Built in
Bridge default setting for all phones in the cluster is changed to enabled. However, the Built in Bridge setting
in the Phone Configuration window for an individual phone overrides the clusterwide setting.
Before You Begin
Configure CTI Route Points for CallAware, on page 13
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Enable Built in Bridge for a Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
In Cisco Unified CM Administration, choose System > Service Parameters.
From the Server drop-down list, choose the server on which the CallManager service is running.
From the Service drop-down list, choose Cisco CallManager.
Set the Builtin Bridge Enable service parameter to On.
Click Save.
What to Do Next
Enable Built in Bridge for a Phone, on page 15
Enable Built in Bridge for a Phone
If you have an Advanced Notification paging deployment that uses CallAware, perform this procedure to
enable an individual phone's Built in Bridge.
You can also use a service parameter to set the Built in Bridge clusterwide default setting to enabled. However,
an individual phone's Built in Bridge setting in the Phone Configuration window overrides the clusterwide
service parameter default.
Before You Begin
Enable Built in Bridge for Cluster, on page 14
Procedure
Step 1
Step 2
Step 3
Step 4
In Cisco Unified CM Administration, choose Device > Phone.
Click Find.
Select the agent phone.
From the Built in Bridge drop-down list, choose one of the following options:
• On—The Built in Bridge is enabled.
• Off—The Built in Bridge is disabled.
• Default—The setting of the clusterwide Builtin Bridge Enable service parameter is used.
Step 5
Click Save.
What to Do Next
Configure CTI Ports for Paging, on page 16
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Configure CTI Ports for Paging
Configure CTI Ports for Paging
Perform this procedure to configure CTI ports for your paging deployment. The number of CTI ports that you
need depends on your deployment type and your applications' usage:
• For Basic Paging deployments, you must create a minimum of two CTI ports for InformaCast paging.
• For Advanced Notification deployments, you must create a minimum of two CTI ports for InformaCast
paging and two CTI ports for CallAware.
Before You Begin
For Basic Paging, Configure Calling Search Space for InformaCast Paging, on page 11
For Advanced Notification, Enable Built in Bridge for a Phone, on page 15
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
In Cisco Unified CM Administration, choose Device > Phone.
Click Add New.
From the Phone Type drop-down list box, choose CTI Port.
In the Device Name field, enter a name for the CTI Port. For example, ICVA-IC-001 for an InformaCast port
or ICVA-CA-001 for a CallAware port.
In the Description field, enter a description for the port. For example, InformaCast Recording Port orCallAware
CTI port for Call Monitoring.
From the Device Pool drop-down list box, select ICVA.
From the Calling Search Space drop-down list box, select ICVA.
From the Device Security Profile drop-down list box, select Cisco CTI Port - Standard SCCP Non-Secure
Profile.
Click Save.
Click OK.
In the left association area, click Line [1] - Add a new DN.
In the Directory Number field, enter a directory number. This directory number should not be used for any
purpose other than making paging calls. It should not be assigned to a phone and should not be within a
direct-inward-dialing range.
In the Route Partition drop-down list box, select one of the following ports:
• For InformaCast ports, select ICVA-CTIOutbound.
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Configure SIP Trunk for Legacy Paging Devices
• For CallAware ports, select the CallAware partitions. For example, ICVA-Redirect1-CA.
Step 14 In the Display (Internal Caller ID) text box, enter InformaCast or CallAware depending on which type of
port you are configuring.
Step 15 In the ASCII Display (Internal Caller ID) text box, enter InformaCast or CallAware depending on which
type of port you are configuring.
Step 16 If you have an Advanced Notification deployment that includes CallAware, from the Monitoring Calling
Search Space drop-down list box, select the CSS that you created for the CallAware redirect. For example,
ICVA-Redirect1-CA.
Step 17 Click Save.
Step 18 Repeat this procedure for each CTI port that you need.
What to Do Next
For Basic Paging, go to Configure Access Control Group with AXL Access, on page 18
For Advanced Notification, go to Configure SIP Trunk for Legacy Paging Devices, on page 17
Configure SIP Trunk for Legacy Paging Devices
Perform this procedure if you have an Advanced Notification paging deployment and you want to connect to
legacy paging devices. You must configure a SIP trunk to enable the Legacy Paging Interface.
Before You Begin
Configure CTI Ports for Paging, on page 16
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
In Cisco Unified CM Administration, choose Device > Trunk.
Click Add New.
From the Trunk Type drop-down list box, select SIP Trunk.
Click Next.
In the Device Name text box, enter ICVA.
In the Description, field enter a description for the trunk.
From the Device Pool drop-down menu, select ICVA.
From the Calling Search Space drop-down list box, select ICVA.
In the SIP Information area, enter the InformaCast Virtual Appliance IP address in the Destination Address
text box.
Step 10 From the SIP Trunk Security Profile drop-down list box, select Non Secure SIP Trunk Profile.
Step 11 From the SIP Profile drop-down list box, select Standard SIP Profile.
Step 12 Click Save.
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Configure Access Control Group with AXL Access
What to Do Next
Configure Access Control Group with AXL Access, on page 18
Configure Access Control Group with AXL Access
Perform this procedure for either Basic Paging or Advanced Notification deployments to create an access
control group that includes AXL access.
Before You Begin
For Basic Paging, Configure CTI Ports for Paging, on page 16
For Advanced Notification, Configure SIP Trunk for Legacy Paging Devices, on page 17
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
In Cisco Unified CM Administration, choose User Management > User Settings > Access Control Group.
Click Add New.
In the Name text box, enter ICVA User Group.
Click Save.
From the Related Links drop-down, select Back to Find/List and click Go.
In the Roles column, click the i icon that corresponds to the new access control group.
Click Assign Role to Group.
Click Find.
Select Standard AXL API Access check box, and click Add Selected.
Click Save.
What to Do Next
Configure Application User for Paging, on page 18
Configure Application User for Paging
Perform this procedure to configure an application user for either Basic Paging or Advanced Notification
deployments as follows:
• For Basic Paging, configure an InformaCast application user.
• For Advanced Notification, if you are deploying the InformaCast, CallAware, and PushToTalk features,
you must create a separate application user for each feature.
Before You Begin
Configure Access Control Group with AXL Access, on page 18
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Paging
Enable Web Access for a Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
In Cisco Unified CM Administration, choose User Management > Application User.
Click Add New.
In the User ID text box, enter a user ID for the application user. For example, ICVA InformaCast, ICVA
CallAware, or ICVA PushToTalk.
Enter a password in the Password and Confirm Password fields.
In the Available Devices list box, click the CTI ports that you created for your deployment and use the arrows
to move the devices to the Controlled Devices list box. For example, select ICVA-IC-001 for InformaCast
and ICVA-CA-001 for CallAware.
Click the Add to Access Control Group button.
Click Find.
Check the following check boxes (unless otherwise indicated, select these permissions for all application
users):
• ICVA User Group
• Standard CTI Allow Call Monitoring—for CallAware or PushToTalk application users only
• Standard CTI Allow Control of All Devices
• Standard CTI Allow Control of Phones supporting Connected Xfer and conf
• Standard CTI Allow Control of Phones supporting Rollover Mode
• Standard CTI Enabled
Step 9 Click Add Selected.
Step 10 Click Save.
Step 11 If you have an Advanced Notification deployment, repeat all the steps in this procedure until you have
configured application users for InformaCast, CallAware, and PushToTalk.
What to Do Next
Perform one of the following procedures to enable web access on your phones:
• Enable Web Access for a Phone, on page 19
• Enable Web Access for Common Phone Profile, on page 20
Enable Web Access for a Phone
Perform this procedure in Basic Paging or Advanced Notification deployments to enable web access for a
Cisco Unified IP Phone. You can also use a Common Phone Profile to enable web access for a group of phones
that use that profile. For details, see Enable Web Access for Common Phone Profile, on page 20.
Before You Begin
Configure Application User for Paging, on page 18
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Enable Web Access for Common Phone Profile
Procedure
Step 1
Step 2
Step 3
Step 4
In Cisco Unified CM Administration, choose Device > Phone.
Click Find and select the phone for which you want to enable web access.
In the Product Specific Configuration Layout area, from the Web Access drop-down menu, select Enabled.
Click Save.
What to Do Next
For Basic Paging or Advanced Notification, go to Configure Authentication URL, on page 20
Enable Web Access for Common Phone Profile
Perform this procedure in either Basic Paging or Advanced Notification deployments to enable web access
for a group of Cisco Unified IP Phones that use a Common Phone Profile. You can also enable web access
on an individual phone. For details, see Enable Web Access for a Phone, on page 19.
Before You Begin
Configure Application User for Paging, on page 18
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
In Cisco Unified CM Administration, choose Device > Device Settings > Common Phone Profile.
Click Find and select the profile that applies to the group of phones for which you want to enable web access.
In the Product Specific Configuration Layout area, from the Web Access drop-down list, select Enable.
Click Save.
Click Apply Config to reset the phones that use the Common Phone Profile.
Click OK.
What to Do Next
For Basic Paging or Advanced Notification, go to Configure Authentication URL, on page 20
Configure Authentication URL
Perform the following tasks to configure an authentication URL that points to InformaCast so that when
InformaCast pushes broadcasts to Cisco Unified IP Phones, the phones authenticate with InformaCast instead
of Cisco Unified Communications Manager.
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Configure Authentication URL
Procedure
Command or Action
Purpose
Step 1
Set Authentication URL, on page
21
Set the Cisco Unified Communications Manager
authentication URL to point InformaCast.
Step 2
Reset Your Phones, on page 21
Reset the phones in your deployment so that your phones
use the new settings.
Step 3
Test Your Phones, on page 22
Verify that the phones in your deployment use the new
authentication URL settings.
Set Authentication URL
Perform this procedure to set the Cisco Unified Communications Manager authentication URL to point to the
InformaCast Virtual Appliance.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
In Cisco Unified CM Administration choose System > Enterprise Parameters.
Scroll to the Phone URL Parameters area, and in the URL Authentication field, enter http://<IP
Address>:8081/InformaCast/phone/auth where <IP Address> is the IP Address of the InformaCast Virtual
Appliance.
Note
Make a note of the existing URL in the URL Authentication field. You may need this when you
configure InformaCast. See your InformaCast documentation for details.
Scroll to the Secured Phone URL Parameters area, and in the Secured Authentication URL field, enter
http://<IP Address>:8081/InformaCast/phone/auth where <IP Address> is the IP Address of the InformaCast
Virtual Appliance.
Click Save.
What to Do Next
Reset Your Phones, on page 21.
Reset Your Phones
After you set the authentication URL to point to the InformaCast Virtual Applicance, you must reset your
phones. This procedures describes how to manually reset the phones in device pools. There are many methods
for resetting your phones. For example, you can also use Bulk Administration Tool to schedule the reset during
off hours. See the Cisco Unified Communications Manager Bulk Administration Guide for information on
the Bulk Administration Tool.
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Configure Authentication URL
Before You Begin
Set Authentication URL, on page 21
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
In Cisco Unified CM Administration, choose Device > Phone.
In the From Phone Where box, select Device Pool.
Set the other drop-down menus and field items to settings that will bring up the device pools that you contain
your phones.
Click Find.
Select the device pools that you want to reset.
Click Reset Selected.
Click Reset.
What to Do Next
Test Your Phones, on page 22
Test Your Phones
Verify that your phones are authenticating with the InformaCast Virtual Appliance.
Before You Begin
Reset Your Phones, on page 21.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
In Cisco Unified CM Administration, choose Device > Phone.
Use the drop-down menus and fields in the Find and List Phones window to filter your search for a phone
that should be using the new authentication URL, and click Find.
For the phone that should be using the new settings, click the IP Address link in the IPv4 Address column.
Click Network Configuration.
The Network Configuration page appears.
Verify that the Authentication URL field displays the InformaCast Virtual Appliance IP address that you
entered for the URL Authentication enterprise parameter. If the correct URL does not appear, you will need
to set the authentication URL.
What to Do Next
For Basic Paging, you can now start using paging services.
For Advanced Notification, Configure PushToTalk Service Integration, on page 23.
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Paging
Configure PushToTalk Service Integration
Related Topics
Set Authentication URL, on page 21
Configure PushToTalk Service Integration
If you have already configured an Advanced Notification paging deployment in Cisco Unified Communications
Manager, perform the following tasks to add PushToTalk services.
Before You Begin
If you have not done so, configure an application user specifically for PushToTalk. For details, see Configure
Application User for Paging, on page 18
Procedure
Command or Action
Purpose
Step 1
Create a PushToTalk Service Definition,
on page 23
Set up the PushToTalk phone service in Cisco
Unified Communications Manager.
Step 2
Configure PhoneGroup Parameter for
PushToTalk, on page 24
Configure the Phone Group parameter for the
PushToTalk service.
Step 3
Configure SkipConfirm Parameter for
PushToTalk, on page 25
Configure the Skip Confirmation parameter for
the PushToTalk service.
Step 4
Configure Directory Number Parameter for Configure the Directory Number Parameter for
PushToTalk, on page 26
the PushToTalk service.
Step 5
Assign Phones to PushToTalk Service, on Configure your phones for the PushToTalk
page 27
service.
Step 6
Configure Wireless Phones for
PushToTalk, on page 28
Step 7
Install Audio Files for PushToTalk, on page Download PushToTalk audio files from the
29
InformaCast Virtual Appliance and upload them
to Cisco Unified Communications Manager.
Configure wireless phones for PushToTalk
services.
Create a PushToTalk Service Definition
If you want to enable PushToTalk services, you must create a service definition for PushToTalk to be able to
display interactive content with text and graphics on Cisco Unified IP Phones.
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Paging
Configure PushToTalk Service Integration
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.
Click Add New.
Enter a Service Name for the service. For example, PushToTalk.
Enter a Service Description for the service. For example, Intercom Functionality.
In the Service URL text box, enter http://<InformaCast Virtual Appliance IP
Address>:8085/PushToTalk/PhoneMenu.action?sep=#DEVICENAME#.
Check the Enable check box.
Click Save.
What to Do Next
Perform the following procedures to configure the parameters by which PushToTalk can be customized for
each phone:
• Configure PhoneGroup Parameter for PushToTalk, on page 24
• Configure SkipConfirm Parameter for PushToTalk, on page 25
• Configure Directory Number Parameter for PushToTalk, on page 26
Configure PhoneGroup Parameter for PushToTalk
Use this procedure to configure the PhoneGroup parameter, which allows you to limit a phone subscribed to
this service’s parameter to only displaying a subset of the phone groups available.
Before You Begin
Create a PushToTalk Service Definition, on page 23
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Paging
Configure PushToTalk Service Integration
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.
Click Find and select the service that you created for PushToTalk.
Click the New Parameter button.
In the Parameter Name text box, enter PhoneGroupIds.
In the Parameter Display Name text box, enter Phone Group Default.
In the Parameter Description text box, enter text similar to “If you wish to limit the phone to less than all
phone groups, enter the phone group ID(s).”
Uncheck the Parameter is Required check box.
Uncheck the Parameter is a Password (mask contents) check box.
Click Save.
Step 7
Step 8
Step 9
Step 10 Close the Configure Cisco IP Phone Service Parameter window.
Step 11 Click Update Subscriptions.
Step 12 Click Save.
What to Do Next
Configure SkipConfirm Parameter for PushToTalk, on page 25
Configure SkipConfirm Parameter for PushToTalk
Use this procedure to configure the SkipConfirm parameter for PushToTalk. The SkipConfirm parameter
allows you to (in conjunction with the PhoneGroupIds parameter) immediately enter a PushToTalk session
by pressing the side button on wireless phones or the Services button on desktop phone.
Before You Begin
Configure PhoneGroup Parameter for PushToTalk, on page 24
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Configure PushToTalk Service Integration
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.
Click Find and select the phone service that you created for PushToTalk.
Click New Parameter.
In the Parameter Name text box, enter SkipConfirm.
In the Parameter Display Name text box, enter SkipConfirmation.
In the Default Value text box, enter N.
In the Parameter Description text box, enter text similar to, “Skip (Y/N) the confirmation page when limiting
to only one specific PushToTalk phone group.”
Uncheck the Parameter is Required check box.
Uncheck the Parameter is a Password (mask contents) check box.
Step 8
Step 9
Step 10 Click Save.
Step 11 Close the Configure Cisco IP Phone Service Parameter window.
Step 12 Click the Update Subscriptions button.
Step 13 Click Save.
What to Do Next
Configure Directory Number Parameter for PushToTalk, on page 26
Configure Directory Number Parameter for PushToTalk
Use this procedure to configure the Directory Number parameter for PushToTalk services in an Advanced
Notification deployment. The Directory Number parameter allows you to immediately enter a PushToTalk
session by pressing the side button on wireless phones or the Services button on desktop phone.
Before You Begin
Configure SkipConfirm Parameter for PushToTalk, on page 25
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Configure PushToTalk Service Integration
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.
Click Find and select the service that you set up for PushToTalk.
Click the New Parameter button.
In the Parameter Name text box, enter DN.
In the Parameter Display Name text box, enter Directory Number.
In the Parameter Description text box, enter text similar to “If skipping confirmation page when limiting to
a specific phone group, use this directory number when starting a one-to-one or intercom session.”
Uncheck the Parameter is Required check box.
Uncheck the Parameter is a Password (mask contents) check box.
Click Save.
Step 7
Step 8
Step 9
Step 10 Close the Configure Cisco IP Phone Service Parameter window.
Step 11 Click the Update Subscriptions button.
Step 12 Click Save.
What to Do Next
Assign Phones to PushToTalk Service, on page 27
Assign Phones to PushToTalk Service
Use this procedure to assign a phone to the PushToTalk service and to customize how the Phone Group, Skip
Confirmation and Directory Number parameters are set when the user initiates a PushToTalk session.
Before You Begin
Configure Directory Number Parameter for PushToTalk, on page 26
Procedure
Step 1
Step 2
In Cisco Unified CM Administration, choose Device > Phone.
Click Find and select the phone that you want to use with PushToTalk.
The Phone Configuration window opens.
Step 3
From the Related Links drop-down list box, select Subscribe/Unsubscribe and click Go.
The Cisco IP Phone Services window opens.
Step 4
Step 5
Step 6
From the Select a Service drop-down list box, select PushToTalk and click Next.
Leave the Service Name and ASCII Service Name fields with their default values.
If you want to limit the phone to specific phone groups for PushToTalk, in the Phone Group Default text
box, enter the phone group IDs that you want to include.
Note
If you leave the field empty, the Phone Groups menu appears whenever you initiate a PushToTalk
session.
If you want the phone to skip the confirmation screen when entering a PushToTalk session, enter Y in the
Skip Confirmation field.
Step 7
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Configure PushToTalk Service Integration
Note
If you enter N, the Start confirmation appears whenever you initiate a PushToTalk session.
Step 8
If you want the phone to enter a one-to-one or intercom session immediately, in the Directory Number text
box, enter the directory number for the one-to-one or intercom session.
Note
If you leave the field empty, you must enter the directory number in the phone interface when you
initiate a one-to-one or intercom PushToTalk session.
Step 9 Click Subscribe.
Step 10 Close the Cisco IP Phone Services window.
Step 11 Click Reset.
The Device Reset window appears.
Step 12 Click Reset.
What to Do Next
Configure Wireless Phones for PushToTalk, on page 28
Configure Wireless Phones for PushToTalk
Use this procedure to assign PushToTalk services to a wireless phone and to configure how the Phone Group,
Skip Confirmation and Directory Number parameters are set when PushToTalk feature is invoked from a
wireless phone.
Before You Begin
Assign Phones to PushToTalk Service, on page 27
Procedure
Step 1
Step 2
In Cisco Unified CM Administration, choose Device > Phone.
Click Find and select the wireless phone.
The Phone Configuration window appears.
Step 3
In the Application URL text box, enter a URL to configure the Phone Group, Skip Confirmation and Directory
Number parameters and control how PushToTalk behaves when the feature is invoked from the phone. Refer
to the following table for the URLs.
Desired Behavior for PushToTalk
URL to Enter
Phone Group menu prompts user to
select a phone group.
http://<InformaCast IP Address>:8085/PushToTalk/
PhoneMenu.action?sep=#DEVICENAME#
Bypass the Phone Group menu. The
phone group is limited to the phone
groups in the URL.
http://<InformaCast IP Address>:8085/PushToTalk/
PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x
where x represents the phone group. For example,
PhoneGroupIds=3,5.
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Configure PushToTalk Service Integration
Desired Behavior for PushToTalk
URL to Enter
Bypass Phone Group menu and bypass http://<InformaCast IP Address>:8085/PushToTalk/
the confirmation screen for a standard PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x;SkipConfirm=Y
PushToTalk session.
where x represents the phone group. For example,
PhoneGroupIds=3,5
Bypass Phone Group menu,
confirmation screen, and directory
number selection for a one-to-one or
intercom PushToTalk session.
Step 4
Step 5
Click Save.
Click Reset.
The Device Reset window appears.
Step 6
Click Reset.
http://<InformaCast IP Address>:8085/PushToTalk/
PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x;SkipConfirm=Y;DN=xx
where x represents the phone group and xx represents the directory
number for the one-to-one or intercom PushToTalk session. For
example, PhoneGroupIds=3,5;SkipConfirm=Y;DN=2004
What to Do Next
Install Audio Files for PushToTalk, on page 29
Install Audio Files for PushToTalk
Perform this procedure to install the following audio files that PushToTalk uses to indicate session activity:
• PTT_start.raw
• PTT_accept.raw
• PTT_change.raw
• PTT_end.raw
• PTT_active.raw
Before You Begin
Perform one of the following procedures to set up the PushToTalk service on your phones:
• Assign Phones to PushToTalk Service, on page 27
• Configure Wireless Phones for PushToTalk, on page 28
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Assign a Directory URI to a Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Use an SFTP client to access the five PushToTalk audio files from the following default location on the
InformaCast Virtual Appliance: /usr/local/singlewire/PushToTalk/web/sounds.
Use the SFTP client to download the files to a location that the Cisco Unified Communications Manager
TFTP server can access.
Log in to Cisco Unified Operating System Administration and choose Software Upgrades > TFTP File
Management.
Click Upload File.
Browse to the location where you saved the PushToTalk audio files.
For each audio file, perform the following steps:
a) Select the audio file.
b) In the Directory field, enter the subdirectory where the file will reside.
c) Click Upload File.
Restart the TFTP service by performing the following steps:
a) From Cisco Unified Serviceability, choose Tools > Control Center - Feature Services.
b) From the Server drop-down list box, select the server on which the TFTP service is running.
c) Click the Cisco Tftp radio button.
d) Click the Restart button.
e) Click OK.
What to Do Next
Optional. Assign a Directory URI to a Phone, on page 30
Assign a Directory URI to a Phone
Use this procedure if you want to assign a directory URI to a phone, thereby allowing you to use URI dialing
for that phone.
Before You Begin
Configure PushToTalk Service Integration, on page 23
Procedure
Step 1
Step 2
In Cisco Unified CM Administration, choose Device > Phone.
Click Find and select the phone for which you want to assign a directory URI.
The Phone Configuration window appears.
Step 3
In the Association Information pane that appears on the left, click the phone line.
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Paging
Assign a Directory URI to a Phone
The Directory Number Configuration window appears.
Step 4
Step 5
In the Directory URIs section, enter a directory URI in the URI text box.
Click Save.
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Paging
Assign a Directory URI to a Phone
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