June 9, 2016 Buckeye Cablevision, Inc., 5566 Southwyck Blvd

June 9, 2016
Brand
Model
Approved for
speeds up to
Data
Voice
(Buckeye phone
requires voice)
Wifi
Router
Available at
Buckeye
Lobbies*
Arris
722
50Mbps
Arris
760
50Mbps
Arris
822
110Mbps
Arris
852
110Mbps
Arris
860
110Mbps
Arris
860P2
110Mbps
Arris
862
110Mbps
Arris
950
110Mbps
Arris
804
110Mbps
Arris
2472
300Mbps
Arris
2470
300Mbps
*Based on availability.
NOTE: Retail modems purchased from Buckeye Broadband have a 30 day return policy only. Modems are not
covered by a Buckeye Broadband warranty. Manufacturer’s warranty may apply.
Buckeye Media Gateway customers who choose to purchase their own modem will receive complimentary modem
installation to ensure there is no disruption with the video service delivered through the Buckeye Media Gateway
whole-home DVR. Please call 419-724-9800 to arrange.
Instructions for retail modem purchased from Buckeye Broadband lobby
1. Once purchased, the modem is associated to the customer’s account.
2. Take home and connect cable line to modem, connect power cord to the modem and into power source.
3. Power on. Modem may take approximately 30 minutes to upgrade firmware. You should be connected to
the Internet.
4. After 30 minutes, if modem can not access the Internet, call Technical Support at 419-724-9800.
Instructions for modems purchased elsewhere
1. Connect the cable line to the back of the modem.
2. Plug in the power cord and the modem will begin its boot sequence. The modem may appear to be online
after only a few minutes but please allow a full 30 minutes before the next step.
3. Call 419-724-9800 and follow the prompts for technical support. Inform the technical professional you
purchased your own modem and need to have it associated with your account.
4. There will be one or more labels on the modem itself. Locate the CMAC on one of these labels (this label
usually contains several barcodes).
a. If there are no labels on the modem or the CMAC is missing, we will not be able to link the modem with
your account.
5. The technical professional will run diagnostic tests to ensure the modem is compatible.
6. Once confirmed, your modem is ready to access the Internet.
Buckeye Cablevision, Inc., 5566 Southwyck Blvd., Toledo, Ohio 43614-1576; (419) 724-9800
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